Change Management / Change Communications Resume Samples

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C Roob

Curt

Roob

404 Theodora Lakes

Los Angeles

+1 (555) 398 9101

404 Theodora Lakes

Los Angeles

Phone

p +1 (555) 398 9101

Experience Experience

Chicago, IL

Manager, Change Management & Communications

Chicago, IL

Reilly, Zboncak and Murazik

Chicago, IL

Manager, Change Management & Communications

Work with the Director, Change Management & Communications to manage large-scale initiative communications and change management
Work with project teams and business leaders to integrate change management activities into overall work plans and critical paths
Provides Change Leadership to Project Manager and/or Project Lead to promote a smooth people, processes and technology adoption
Design and lead effective change management meetings with project and program managers as well as other stakeholders
Provide change management leadership, expertise and support on projects within the AML Program
Manage communications during all stages of the initiative deployment process to provide consistent and effective communication to various stakeholder groups
Engage Learning & Development to deliver content as necessary

New York, NY

Associate Organization Change Management & Communications Specialist

New York, NY

Bartell-Boyer

New York, NY

Associate Organization Change Management & Communications Specialist

Assist in the continuous development and maintenance of the department’s communication and collaboration websites
Works with subject matter experts to identify organization change management (OCM) solutions
Pitches and develops articles and stories consistent with the IT enterprise corporate key messages
Demonstrated competency in the development and delivery of corporate / department messaging
Creates communication plans
Develop surveys and analyze results
Assist with planning and execution of organization meetings and events

present

Houston, TX

Director of Change Management & Communications

Houston, TX

Bayer, Kuhn and Rogahn

present

Houston, TX

Director of Change Management & Communications

present

Provide frameworks and tools for individual project managers and program managers across the Finance transformation work stream
Uses change management disciplines to manage all stakeholders across the end-to-end process with regards to the change
Manage and maintain change management and communication plans throughout the project or program life cycle from inception through completion
Develop a holistic and comprehensive Communications strategy for Red Robin
Utilize social media and other leading change management and communications tools to best engage Red Robin Team Members
Client focused approach to work
Implement methods for recording and tracking key performance metrics for communication quality

Education Education

Bachelor’s Degree in Communications

Tulane University

Bachelor’s Degree in Communications

Skills Skills

Possesses strong knowledge and 3 to 5 years of experience in change management
Strong interpersonal skills with the ability to collaborate effectively across all levels of the organization
Proven ability to build relationships across all levels, to earn the trust of sponsors and key stakeholders and to mobilize and motivate teams
Strong relationship management and consulting skills which results in proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate teams; set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity
Experience leading the development of change management strategies, approaches and tactics to minimize disruption, manage resistance and promote a culture of continuous improvement
Ability to define areas that necessitate change management, manage the change smoothly and prepare and respond effectively to resistance, risks and shifting priorities
Industry specific knowledge and experience is an asset
Excellent verbal, written and facilitation skills as well as listening skills
Possess problem solving skills, acute business acumen and an understanding of organizational issues and challenges
AML experience will be an asset

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Communications & Change Management Specialist Recruiting Resume Examples & Samples

Develop, manage and execute proactive, global communications and change management strategies and plans that support key recruitment team initiatives and on-going programs
Create and maintain mechanism for gathering feedback from key internal recruiting team initiatives and programs to measure communication effectiveness
Write, edit and review a wide variety of internal and change communication materials for various global audiences through different channels
Create and deliver effective and innovative two-way employee communications and engagement activities that improve the flow of information, drive understanding and engagement around new programs and efficiency initiatives and daily activities within the recruitment function
Coordinate with cross-functional team to develop and implement consistent communications across Facebook offices and recruiting teams

Senior Manager GTB Communications & Change Management Resume Examples & Samples

Providing project management, support and expertise to GTB PMO with respect to the execution of the change management strategy across GTB
5 years working experience in corporate communications, marketing or related experience
Expert written and verbal communication skills, with deep experience at the executive level
Extensive knowledge of the financial services industry, especially Global Transaction Banking
Project management skills and/or experience
Ability to identify and prioritize issues and determine the nature of the response required
Ability to work well under pressure
Excellent knowledge of PowerPoint, Excel and Word

IT Change Management & Communications Specialist Resume Examples & Samples

University degree or College diploma, preferably in Business Administration, Communication or equivalent
Change management certification or designation an asset
Experience with organizational change efforts
Working experience in corporate communications, marketing or related experience
5 to less than 7 years of work related experience
No prior automotive knowledge is required although interest in industry manufacturing sector and IT is appreciated
Strong understanding of change management methodology
Expert written and verbal communication skills
SharePoint application knowledge is preferred, alternatively candidates must demonstrate an evident aptitude for web design and implementation
Attention to detail, and high-level of accountability for the quality and timely completion of projects
Ability to work well under pressure and take initiative (confidence to take initative and recommend solutions)
Well organized with ability to manage multiple projects at one time
Proactive team member with good work ethic and high energy level

Manager, Change Management & Communications Resume Examples & Samples

Develop and execute change management strategic plans and tactics, as well as change sustainment plans, with measurable objectives based on the details of the change and the groups being impacted by the change. Includes supporting the development of communications
Ensure the consistent application of Change Management discipline throughout an initiative when developing actionable and targeted change management plans – including Stakeholder Impact Analysis, Change Plan, Business Readiness Assessment, Sustainment Plan, and Integrated Change, Communications and HR Implementation Plan
Use strong impact and influence skills to effectively engage and manage key stakeholders in the execution of change plans to successfully implement change
Coach stakeholders on leading successful change within and across multiple businesses
Create and support change activities that enable more efficient implementations and ensure sustainment of people, process and technology related changes
Oversees change metrics relating to adoption and sustainment of change
Support strategy development and devise organizational change management and communication plans for FC&FMG initiatives
Provide appropriate counsel on organizational change management and communications best practices to FC&FMG executives and management
Collaborate with team to create compelling change communication materials including executive decks, presentations, key messages, announcements and internal social media content

Associate Organization Change Management & Communications Specialist Resume Examples & Samples

Prepares and conducts Business Plan Review with the IT leadership team
Supports IT4IT applications such as dorF
Works with subject matter experts to identify organization change management (OCM) solutions
Identifies, captures, and analyzes metrics associated with the deployment of an OCM capability
Provides support for the OCM learning curriculum, and delivers training classes
Creates and delivers communications appropriate to the audience
Creates communication plans
Pitches and develops articles and stories consistent with the IT enterprise corporate key messages
Prepares and facilitates monthly global communications meetings and quarterly All Hands Meeting
Partners with key stakeholders to implement enhanced communication tools
Edits and maintains the Ford IT news site

Change Management & Communications Specialist Resume Examples & Samples

Bachelor's Degree in Communications, English, Marketing, or other related field
3+ years of experience in Communications or Marketing
1+ years of experience in developing and maintaining productive relationships with key leaders and supplier partners
1+ years of experience in MS Office (especially PowerPoint, Publisher, and Word)
Master's Degree in Communications, English, Marketing, or other related field
3-5+ years of experience in Communications or Marketing
Demonstrated excellent interpersonal and communication skills
Experience in the development and delivery of executive-level communications
Demonstrated ability to acquire business acumen and to create communications from a business viewpoint
Proven ability to work with minimal direction and escalation
Excellent verbal, written, and active listening skills
Proficiency in SharePoint: intermediate to advance publishing and editing skills for the creation and editing of sites, web parts, wikis, lists, surveys, discussions)

Manager, Change Management & Communications Resume Examples & Samples

Provide change management leadership, expertise and support on projects within the AML Program
Identify high-level business and operational impacts as appropriate to address people, culture, capacity, process, technology, risk, and implementation approach. Conduct change readiness and stakeholder assessments for high risk change initiatives
Support the review of projects at pre-initiation to assesses magnitude and complexity of change impact to determine Change Management support model/requirements; performs re-assessment as required
In consultation with the Senior Manager, Change and Program Management, provide strategic change management guidance and specific solutions (including user readiness assessments, communications plans, training plans, sponsor roadmaps, coaching plans, stakeholder analysis, resistance management plans) to critical or high change risk initiatives
Where the role is the change lead on a particular project, it acts as the interface between the project team and any “Change” service providers (Corporate Communications, Human Resources (HR), the Institute for Learning (IFL), Training vendors, etc.), otherwise, the role will provide subject matter expertise and will help connect key change stakeholders to the project leads and project managers,
Work with project teams and business leaders to integrate change management activities into overall work plans and critical paths
Design and lead effective change management meetings with project and program managers as well as other stakeholders
Develop and implement a plan to measure and monitor the various elements of change initiatives (i.e. scorecard), identify risk areas and determine appropriate interventions
Provides Change Leadership to Project Manager and/or Project Lead to promote a smooth people, processes and technology adoption
Stay abreast of new and developing change management practices/trends; assess value and identify how they could be incorporated into current environment. Evaluate the Program’s performance against best practice standards on an ongoing basis and ensure that the AML Program continually strives to use best practice change management standards to support project management
Supports regular change management governance and oversight forums and activities within the program
Works closely with other members of the Core Program Office, the Change lead in the U.S. PMO, HR, Communications, IFL, Vertical and project leads, PMO leads and PMs
Works closely with the Senior Manager, Change and Program Management on the development of communications to the Enterprise AML employees relating but not limited to strategy, CAMLO key messages, regulatory exams etc. This role is also a member of the AML Communications Committee
The AML Strategy and Core Program Office team has a lean and agile culture and while each role has a priority focus, each member is also expected to provide support or back up across the other functions within the team. In particular, this role may be asked to support Strategy and deep dive work, Funding and IAAP work and will be the back-up for AML Management Committee coordination and support, reporting and the monthly funding process
Possesses a university degree and 5+ years of relevant work experience in a complex/matrix organization
Possesses strong knowledge and 3 to 5 years of experience in change management
Industry specific knowledge and experience is an asset
AML experience will be an asset
Strong relationship management and consulting skills which results in proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate teams; set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity
Experience leading the development of change management strategies, approaches and tactics to minimize disruption, manage resistance and promote a culture of continuous improvement
Proven ability to build relationships across all levels, to earn the trust of sponsors and key stakeholders and to mobilize and motivate teams
Excellent verbal, written and facilitation skills as well as listening skills
Possess problem solving skills, acute business acumen and an understanding of organizational issues and challenges
Strong interpersonal skills with the ability to collaborate effectively across all levels of the organization
Ability to define areas that necessitate change management, manage the change smoothly and prepare and respond effectively to resistance, risks and shifting priorities

Associate Organization Change Management & Communications Specialist Resume Examples & Samples

Assist in the continuous development and maintenance of the department’s communication and collaboration websites
Create wide variety of communications (articles, email, posters, newsletters, etc.) with creativity and grammar accuracy
Create and send key end-user communications on behalf of project and operations teams
Develop surveys and analyze results
Summarize website activity (number if hits per page, article, video viewed,)
Record and edit video communications from the director and IT Operations Team
Assist with planning and execution of organization meetings and events
Bachelor Degree in Public Relations or Liberal arts
1+ years’ experience in a communications role
Proven ability to write complete communication materials from minimal input
Demonstrated ability to acquire business acumen and to create IT communications from a business viewpoint
Proven ability to work independently and as part of a team
Proficiency in SharePoint: intermediate to advance publishing and editing skills for the creation and editing of sites, web parts, wikis, lists, surveys, discussions, etc
Experience in photo editing and video creation
Experience in Knowledge Management / Media Organization: archiving communication content for ease of access / searching
1+ years’ experience working with Ford Motor Company

Communications & Change Management Manager Resume Examples & Samples

Bachelor’s degree in Business, Journalism, Organizational Development, Communications or related field of study; Master’s degree preferred
Five to seven years’ experience in roles driving complex organizational change
Broad experience developing strategic internal communication plans
Leadership roles driving project and process improvement plans
Understanding of Support & Services business
Marketing and/or public relations background is a plus
Excellence in verbal and written communication skills
Results orientation, bias for action, collaboration
Analytical thinker with the ability to break apart process steps

Energy Communications & Change Management Specialist Resume Examples & Samples

6+ years of experience with communications, including in a consulting or agency environment
Experience with social marketing, behavior change, and change management
Experience with a range of writing styles, including social marketing plans, speech writing, fact sheet, social media, formal correspondence, and campaigns
BA or BS degree
Experience with energy issues and the energy industry, especially energy efficiency and renewable energy

Change Management / Communications Manager Resume Examples & Samples

Planning/collaborating on implementation of strategies to drive leadership development initiatives
Coordinating and managing the development and production of communications materials
Practical, hands-on experience managing global enterprise change initiatives, preferably in talent and leadership
Able to distill information into creative, clear, crisp, compelling messages
Expertise in preparing presentations, memos, and other methods of employee and executive-level communication
Apply a structured methodology and lead change management activities
Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
Support communication efforts
Support the design, development, delivery and management of communications
Assess the change impact
Conduct impact analyses, assess change readiness and identify key stakeholdersS
Support training efforts
Provide input, document requirements and support the design and delivery of training programs
A solid understanding of how people go through a change and the change process
Flexible and adaptable; able to work in ambiguous situations
Problem solving and root cause identification skills
Familiarity with project management approaches, tools and phases of the project lifecycle

Director of Change Management & Communications Resume Examples & Samples

Uses change management disciplines to manage all stakeholders across the end-to-end process with regards to the change
Provide frameworks and tools for individual project managers and program managers across the Finance transformation work stream
Supports creation and reporting of measurement system(s) and/or tool(s) to assess awareness, understanding, buy-in and support of transformation work stream
Design and drive the change management project plan which will include timeline, deliverables, objectives, and relevant milestones
Collaborate with other Process Owners and Leads to ensure consistency of change expectations across PAREXEL
Determines the communication plan, training and development needs across functions and geographies
Execute dynamically compelling communication strategies for the Finance department’s project initiatives, including internal SharePoint site, video, newsletter and email campaigns
Schedule and conduct meetings and facilitate assignments required to execute an effective change management and communication strategy for business process changes, ensuring teamwork and collaboration with these teams in connection to the overall company business objectives
Design and deploy training communication strategies with project teams on core Finance-related applications and processes enabling the Finance organization and the business to acquire and use skills critical to their respective roles
Manage and maintain change management and communication plans throughout the project or program life cycle from inception through completion
Ensures timelines are adhered to for work stream initiatives by keeping team members, line managers and executives aware of any red flags concerning the timing or integration process
Mentors and/or trains Managers on the change requirements they will foster as Change Champions
Understand the need for change and identify key drivers which will help manage change within and across the organization so that all employees are committed to the new desired state of the organization
Promote creative approaches to looking at and re-creating the business to meet future demands
Complete change management assessments
Identify, analyze and prepare risk mitigation tactics
Identify and manage anticipated resistance
Consult and coach project teams
Create actionable deliverables for the five change management levers: communications plan, sponsor road-map, coaching plan, training plan, resistance management plan
Exceptional communication skills, both written and verbal and the ability to succinctly convey information to senior management
Demonstrated success in coordinating large-scale change projects involving geographically and functionally diverse stakeholders
Client focused approach to work
Highly motivated and self-starting individual who can see the big picture, but understands the need for process, detailed tracking and follow-through
Strong problem solving skills requiring sophisticated analytical thought to compare complex alternatives and select a solution that may have substantial potential business impact
Exemplary leadership presence: ability to command respect and earn trust of team members and key stakeholders. Ability to influence others and move toward a common vision or goal
Proficient in SharePoint and MS Office
Bachelor’s degree in Change Management, Psychology or may be in another field if complemented by appropriate experience and/or qualifications
Advanced degree (MA or equivalent) preferred

Change Management & Communications Team Member Resume Examples & Samples

Creating and implementing a change management and communication strategy for the RPC
Maintaining an overarching view of all change and communications topics and messages across the RPC portfolio of projects and initiatives, identifying and understanding interdependencies and ensuring alignment to strategy
Creating and maintaining stakeholder lists, communications plans, and any other needed planning tools used within the team and across the RPC Portfolio
Assessing, streamlining and supporting Projects’ and Deployment Teams’ change management, stakeholder engagement, and communications activities in a pragmatic manner
Working with Finance & IT Communication and the Communication Business Partner for Diagnostics on a common communication plan for One Procurement; exploring and contributing to opportunities for common communications initiatives
Developing key messages and presentations to support RPC as well as developing, publishing and maintaining content for various existing communication channels, e.g. intranet

Project Lead-change Management & Communications Resume Examples & Samples

Lead process implementation project which requires process design and change management skills due to union involvement
Manage Congressional, GAO, DHS, and CBP Commissioner responses in addition to other written communications
Supervise at least one team member that will support communications and process implementation
Facilitate cross-organizational meetings to identify roadblocks to implementation and identify/develop solutions
Develop briefings, schedule meetings, document findings
Meet or exceed targeted billing hours (utilization)
Change Management experience
Communications Development and Strategic Planning experience
Experience with Visio and Meeting Facilitation

Director, Change Management & Communications Resume Examples & Samples

Contribute to the development and execution of change strategy in support of high profile projects in order to effectively prepare organization for change and manage change risks
Work with cross-functional project team members to identify and develop solutions for complex project issues, partnering closely to ensure active exchange of information and communication among team
Manage the design and development of communications deliverables, according to the project plan and inclusive of production schedules, review protocols, editing, and coordination of distribution through appropriate channels
Provide analysis and guidance to the design, development, and delivery of training programs and support materials
Support business needs as a communication subject matter expert, including developing and implementing high quality, innovative, cost-effective communication products, programs and services
Assist in writing and editing materials such as plans, milestone and other status reports
Manage to detailed work plans with identified deliverables and dates integrated into the overall project plan
Escalate issues to team’s leadership, as appropriate
Demonstrated experience working with and influencing cross-functional teams in a matrix organization
Ability to review deliverables for completeness, quality, and compliance with established standards
Proficiency with Microsoft Word, Excel, and PowerPoint applications
Ability to manage multiple work activities concurrently with minimal supervision
Able to build and maintain key internal customer and external client relationships by analyzing client needs through soliciting, evaluating and acting on client feedback
Ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders and external constituents; and ability to influence change through these relationships
Ability to establish rapport with colleagues and work collaboratively in a team environment

Senior Manager Change Management & Communications Resume Examples & Samples

Specific responsibilities include
Own the design and development of change management deliverables, including case for change, stakeholder analysis, change impact assessment, communication strategy/plan, leadership action plan, etc
Support org design implementation, as well as change activities related to initiative roll-outs across disciplines
Establish relevant and consistent communication channels for all MEA key stakeholders (property and above property associates, guests, owners & franchisees)
Manage the design, development, and execution of communication programs; ensuring message development and execution are consistent in voice, processes, tools and services provided to customers
Develop change management programs that ensure stakeholders are knowledgeable, prepared, and motivated for the changes and develop the skills and knowledge necessary to be successful
Develop communication best practices by leveraging internal resources, establishing relationships with external subject matter experts, and conducting research and focus groups, etc
4-year bachelor’s degree from an accredited university in Communications, Journalism, Psychology, Business Administration, Marketing, or other relevant field
Ability to develop “client-ready” presentation material and communicate effectively to broad range of stakeholders (including senior leaders and hotel associates)
Ability to coordinate with other internal departments

Manager, Change Management & Communications Resume Examples & Samples

Drive sustainable business outcomes through development and implementation of communications and change strategies, including conducting needs assessments to create the right communication across multiple audiences, and driving key communications that connect our employees to a common purpose, vision, strategy, and key priorities associated with HR Excellence
Work with senior leaders, peers, and project team members to develop and deliver measurable communications aligned with the Company’s strategic objectives, as well as HR Excellence project priorities and change strategy
Work as part of a global team with colleagues from across all regions including Corporate Center, the North America Region (U.S., Canada, and Mexico), Europe and Latin America, the Global HR function and global business leaders
Measure the success of the project utilizing metrics and organizational feedback to ensure the the delivery of business outcomes associated with organizational embedment

Director of Change Management & Communications Resume Examples & Samples

Strong service orientation, consulting skills, and ability to interface with senior business leaders
Strong presentation and facilitation skills with ability to articulate compelling ideas and drive dialogue
Ability to understand and adjust to changing priorities, circumstances, direction, and personal styles

Project Control Officer & Change Management & Communications Manager Resume Examples & Samples

Experience supporting large-scale transformational programs across multiple stakeholder groups would be an asset
Knowledge of the Bank’s formal and informal organization structure would be an asset
Experience in corporate communications, change management, program and / or project management, marketing communications and/or public relations
Excellent relationship building skills, with the ability to build and manage stakeholder relationships across a large number of diverse stakeholder groups (including Senior Executives)
Exceptional communication skills with knowledge and experience across multiple platforms (i.e., print, visual media, online, etc.), with a demonstrated ability to drive employee engagement
Strong project management skills, including an understanding and working knowledge of project management tools and methodologies
Strong problem-solving and analytical skills
Working knowledge of financials
Knowledge of Microsoft Office tool suite, including MSProject
Knowledge of Change Management methodologies and frameworks would be an asset
PMP (Project Management Professional) certification or CAPM (Certified Associate Project Manager) would be an asset

Senior IT Business Analyst Strategic Change Management & Communications Resume Examples & Samples

Primary focus will be to create and implement effective, simplified and consistent communication and change management processes within IT and to Kellogg stakeholder audiences
Provide the IT function with strategic counsel and perspective that result in effective communication and change management systems, processes and plans for the business to achieve desired business goals
Manage IT communications and change management plans by collaborating with the Global Communications team to integrate when appropriate
Direct contract resources to help implement communication tactics
Measure effectiveness of IT communication and change management programs
Partner with leadership to ensure change management, communication, and training capabilities are provided consistently and efficiently for high priority projects within IT
Provide thought leadership on organization readiness activities required to support large-scale change within an organization, leveraging industry standard methodology to ensure successful planning and delivery
Be a recognized change expert within the organization; maintain a solid understanding of the industry, incorporating best practices as they emerge
Apply a structured methodology and lead communication and change management activities
Conduct and review analysis of current and future states, and determines and validates the delta relative to required changes
Conduct stakeholder analysis to understand level of support concerning change and level of change readiness associated with key IT projects and initiatives
Ensure that the right message for the change is communicated to all the affected stakeholders
Develop processes and mechanisms for continual evaluation of change initiative effectiveness based on data collected
Maintain program and IT staff productivity throughout change by adapting and dealing with obstacles to change as they arise
High School Diploma or GED and extensive related work experience
Requires team leadership skills, experience/in-depth knowledge of business operations and IT processes
Extensive relevant technical and business work experience
Experience with organizational change management

Internship Communications & Change Management Spain Resume Examples & Samples

Contribution to organisation, execution and follow-up activities of internal events, road shows, trainings
Creation and editing of texts for several internal media
Creation and maintenance of intranet pages in the Content Management System SharePoint
Setup and maintenance of workspaces in Microsoft SharePoint (Collaboration Platform)
Research and documentation activities
Contribution to creation and maintenance of presentations
Translation activities
Supporting the team in the daily business
Enrolled student in the areas of Communications, Journalism, Business Studies or a similar discipline of study, or young graduate in these same areas
Textual confidence and very good sense of language
Independent and thorough way of working
Talent for organisation and communication
Information Systems: Less than 3 years
Very good knowledge of MS Office (Word, Excel, PowerPoint)
German and French Desirable
English: Negotiation level
Spanish: Fluent level

VP-change Management & Communications Specialist Resume Examples & Samples

Create global partnerships among the different regions within CRS. Review and ensure all regions are adhering best practices
Collaborate and engage with global, regional, functional, and local teams to understand current processes, recommend corrective actions, and support the creation of implementation plans to improve adoption, manage and anticipate risks, and align stakeholders to the overall strategic direction of change initiatives
Identify and engage with various stakeholder groups to ensure buy-in to the reasons for change and effectively communicate the details and benefits of successful implementation to initiate and maintain commitment to the change
Establish, manage, and monitor feedback mechanisms for project implementations. Ensure feedback is assessed and appropriately incorporated into the program framework
Execute on continuous improvement/optimization efforts of existing processes and procedures
Determine, develop, deliver, and manage communications (i.e. EO&T or business newsletters, e-mail announcements, etc.) to market the organization’s strategies and accomplishments
Ensure policies, procedures, announcements, or group-wide implementation is communicated effectively across the organization
7 + years of relevant experience
Strong analytical, problem solving, and root cause identification skills
Strong project management, program management, organization, planning, and coordination skills
Strong writing and presentation skills, with the ability to clearly articulate messages to a wide audience (across function, geography, level, etc.)
Flexible and adaptable; an independent self-starter who works well in ambiguous situations without direct managerial responsibility
A "team player" orientation able to work collaboratively with and through others, with good conflict resolution skills
A solid understanding of the people component of change and the change process
Critical thinker with an understanding of process, interoperability, and relationships
Strong interpersonal, relationship building, and listening skills
An ability to persuade others to change their behavior without formal authority
An ability to get support and implement across organizational boundaries
Effectiveness at working across various levels within and outside Citi
Experience in a large, multi-national corporation or an entity with similar global reach and complexity
Corporate real estate experience a plus

Change Management & Communications Specialist Resume Examples & Samples

Responsible for development and execution of communications strategy, including development of ongoing communications tools (e.g. Town Hall, digital, email) for North America
Responsible for execution of change management framework, methodologies, and tools, including assessing business readiness, stakeholder engagement and other change activities in North America
Assist service delivery teams in the development of communication of strategies and messaging for GS functions
Support Change Management initiatives through development of a complementary communication strategy
Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for future training reference
Communicate and interact effectively with team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members
Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role
A degree in Communications or Human Resources is preferred
A minimum of five (5) years of progressive change management and/or communications experience is required, preferably with a shared services experience
Effective and strong partnership and relationship building skills with key stakeholders is required
Ability to reinforce a culture focused on continuous improvement while building employee-centric repeatable and sustainable processes is required
Track record to drive business results – identifies and capitalizes on opportunities, identifies risks/issues, assesses implications, formulates recommendations, and drives sound decisions that deliver results is required
Relationship management, coaching and collaboration skills is required
Analytical and strategic thinker is required
Uncompromising commitment to client and customer satisfaction is required
Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities is required
Excellent written and verbal communication abilities is required
Experience in web design and content production is required
Advanced experience with Sharepoint and Microsoft Office 365 is required
Experience in copywriting and editing is required
Solid understanding of project management principles is required
This position is located in Tampa, FL and may require up to 10% domestic and international travel.Human Resources

Communications & Change Management Resume Examples & Samples

4-year degree from an accredited university in Business Administration, Communications or related field required
10 years of relevant professional experience corporate communications, journalism, public relations or related area, demonstrating progressive career growth and pattern of exceptional performance
Analyzes business issues and identifies trends
Identifies key drivers of business success and keeps the team focused on the critical few to achieve results
Reviews goals and strategies to ensure alignment with the business strategy and positioning
Assesses strengths and gaps of current programs and revise and/or develop new programs that will enhance associates’ capability and business relationships that will help drive preference and market share growth for Marriott International
Partners with Americas & BMSC leadership and key stakeholders to identify communication and recognition needs and improve pull-through of programs to increase compliance and value of training requirements
Assists with building and maintaining stakeholder relationships as business partnerships. Proactively partners with corporate and continent executives and key internal/external stakeholders to ensure appropriate prioritization and service levels are consistently met or exceeded
Continually reviews stakeholder feedback to identify and communicate current and future program, support service, tool and resource needs of internal and external customers. Partners with Americas SMRleadership team to address gaps, provide process recommendations, and/or develop broader program solutions
Works with senior executives, direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results. Makes and executes the necessary decisions to keep team moving forward toward achievement of goals
Builds and maintains relationships with key stakeholders, including: Sales, Marketing, Revenue Management, Brand Management, eCommerce, Operations, Finance, Owner & Franchise Support, CFRST Managed Organization, and Human Resources. Translates business/discipline initiatives into events, recognition, and communication needs

Manager, Change Management & Communications Resume Examples & Samples

Knowledge of people change management principles and practices
5-10 years of experience working in a roles driving change
Experience working on projects
Completion of Enterprise Change Management training an asset
Prosci or other industry change management certification required

Manager, Change Management & Communications Resume Examples & Samples

Bachelor’s Degree in business, communications, hospitality, or similar area
Minimum of 2 years’ experience in consulting, strategy execution, or a related area
Experience supporting strategic transformation projects, such as (but not limited to) process re-design, organizational design, or technology adoption
A proactive problem solver with a pension for entrepreneurship

Change Management Communications Manager Resume Examples & Samples

Enables successful change and ultimately business growth
Aligns with global project charters and similar efforts in EMEA and Asia Pacific
Promotes and protects the JLL brand
Develop and execute a change management communications program surrounding a series of global business transformation efforts touching a matrix of functions across the Americas business, including HR, finance, service lines, sales and supply chain management
Work effectively across various workstreams to create communications that inform, engage and inspire target audiences who are impacted by transformation efforts at varying levels – from senior business leadership to on-account staff
Ensure messaging bridges to the business narratives for the Americas and the Corporate Solutions businesses
Partner closely with the PMO Program Manager, and Director, Internal Communications and the executive business leadership
Collaborate with EMEA and Asia Pacific counterparts to ensure aligned and consistent messaging drives results across geographies
Develop/further deep understanding of JLL’s businesses, capabilities, clients and business strategies
With 7+ years related experience, this individual will be a proven change communications leader and strategic thinker who has experience interacting with senior leaders
Background working in a global, matrixed organization preferred
College degree, with experience in commercial real estate, such as within an outsourcing environment, preferred

Director of Change Management & Communications Resume Examples & Samples

7+ years’ experience in a change management & communications leadership role, preferably in the restaurant or retail industry
Demonstrated success in managing a comprehensive communication strategy and brand integrity
Experience managing a communications strategy during internal organizational change a plus
Understands and manages challenges that arise due to holistic transformation, including role redesign
Can create concise and appropriate communications for various audiences (e.g., business leaders, Operations team members, external stakeholders)
Sees broadly across all integrated implementation activities to understand the impact on the organization as a whole
Proven ability to build relationships and gain credibility in areas beyond defined scope of work
Strong organizational, communication, and project management skills
Entrepreneurial aptitude with a commitment to team members and high work qualit

Financial Management Systems Communications & Change Mngment Specialis Resume Examples & Samples

Must have strong presentation skills
You will be responsible for developing distributing weekly newsletter, developing communications to end users, as well as contributing to articles and documentation
You will be responsible for documenting weekly minutes for client meetings and compiling the weekly status report
Momentum and Graphic Design experience a plus, but not required
20% of time – Communications Plan Development
60% of time – Communications Activities (newsletters, articles, user calls, website updates)
20% of time – Develop targeted Communication Campaigns
Http://www.ibm.com/ibm/responsibility/corporateservicecorps
Requires MBI clearance or higher upon project start date
Momentum Financials
2-4 years experience in Communications and Change Management

Organisational Change Management & Communications Manager Resume Examples & Samples

Act as the key advisor and coach to for the IBM Telstra Supply Chain account on transformation, management, stakeholder alignment, communications, education and development
Preparing and supporting stakeholders in the implementation and adoption of new business solutions (process or technology changes) within the account
Developing and implementing a best practice change & training that meets/exceeds contractual requirements
Coordinate with the functional and technical teams to develop integrated solution and project schedule - including implementation strategy, cut-over strategy, post production support strategy
Recommend strategies for adoption, monitoring and compliance
Act as a key advisor and coach to the IBM Supply Chain leadership, management, stakeholder alignment, communications, education and development
Update and coach the IBM leadership, management, and specialist change team on tools and job aids they can employ to deliver effective change
Manage, mitigate and update impact register and ensure regular impact assessments are undertaken
Lead the team to design, shape and deliver Business Change deliverables
Apply a structured methodology to deliver change management services
Consult and coach project teams on communications principles and messaging
Develop, manage and maintain a master communications plan for the project
Develop communications materials for a variety of mediums, using appropriate Telstra’s style, language and tone
Integrate change activities into the project plan
Evaluate and ensure user readiness through a business readiness checklist
Conduct a change impact assessment to understand the impact of the change and required interventions
Perform stakeholder analysis, including a plan to manage stakeholders through the lifecycle of the project
Implement and manage a method for measuring change/communications effectiveness
Perform training needs analysis and develop, pilot and deliver training materials
Participate in the definition of success metrics and monitor change progress
Provide peer review support to project team members where required
Ensuring effective handover to the business prior to project closure
Track and report issues, risks and project progress
Stakeholder engagement,
Leadership alignment & coaching,
Employee engagement,
Learning/training,
Internal & external communications,
Impact analysis,
Organisational readiness,
Deployment
Adoption measurement
Supply Chain
Agile delivery environment
Design thinking

Employee Engagement & Change Management Communications Resume Examples & Samples

Lead and contribute to employee engagement projects for large brands and apply change management process and principles to our work in a fast-paced environment
As a member of a cross functional team, working with other Weber Shandwick practices, drive holistic business solutions for our clients that will have tangible and quantitative results on their bottom line
Pursue new business opportunities and work with pursuit teams to conduct research; create proposed strategies, approaches and tactics; and develop budget and timeline estimates
Supervise project staff by motivating, coaching, consistently providing feedback, holding them accountable and conducting their reviews
At least 7-10 years of experience developing and driving employee communication strategies and change management initiatives for large, complex organizations
At least five years’ agency or a consulting firm experience
Excellent critical thinking and communications skills, both written and verbal
BA in communications, public relations, English or related field; advanced degree preferred
Experience working in healthcare or high tech industries a plus

AVP Change Management & Communications Resume Examples & Samples

At least 8 years of work experience in a similar role
Strong executive presence, business maturity, advanced written and verbal communication skills
Prior consulting experience strongly preferred
Self-starter with the ability to work on multiple projects simultaneously
Knowledge of the insurance industry and products and/or operations/IT is a plus but not required
Cultural awareness and global experience

Manager, Change Management & Communications Resume Examples & Samples

Provide input to support the development and implementation of a simplified and effective change management & communications strategy to improve team member engagement and increase awareness and adoption of initiatives implemented to Home Office and the Field
Manage communications during all stages of the initiative deployment process to provide consistent and effective communication to various stakeholder groups
Help develop strategic internal messaging for issues important to Red Robin’s business objectives
Work with the Director, Change Management & Communications to manage large-scale initiative communications and change management
Engage Learning & Development to deliver content as necessary
Cultivate collaborative relationships with stakeholders within all organizational levels, building trust and gaining credibility to achieve optimal value delivered for the Red Robin organization
Serve as an integral part of the Change Management & Communications team that manages detailed communications plans to meet the objectives, schedules and budgets for initiative implementations, organizational strategies and messages, and ongoing internal communication needs
Implement and oversee methods for recording and tracking key performance metrics for communication quality
Ensure all communication activities uphold brand, standards, and value for optimal success
Provide leadership, mentoring and support to team to ensure understanding of the interdependence in the delivery of communications and collaboration with other cross-functional teams
Problem solve, adjust priorities, tasks and resources to ensure plans stays on track
Identify, escalate and resolve issues critical to Red Robin’s brand and standards
Bachelor's degree from four-year college or university preferred; or equivalent work experience
4+ years’ experience in a change management & communications role, preferably in the restaurant or retail industry
Understands and manages challenges that arise due to holistic transformation, including escalating issues appropriately
Can create concise and appropriate communications for various audiences (e.g., business leaders, Operations team members)
Demonstrated ability to work within an evolving and dynamic environment
Proven expertise in implementing and managing communications across all levels of an organization
Ability to gain consensus among disparate groups and cross-functional teams
Entrepreneurial aptitude with a commitment to team members and high work quality

Change Management / Communications Manager Resume Examples & Samples

Develop overall organizational change management strategy including comprehensive communication and training plans, leveraging industry best practices
Establish parameters to measure the effectiveness of change management activities
Partner with specialists in HR, training and communication to successful execute change activities of strategic initiatives requiring change management
Identify the most expected and potential points of organizational resistance to change and develop mitigation strategies
Identify deviations in performance from established change standards and implement strategies for corrective action
Change Assessment: Work with teams to assess change readiness. Propose structured change management strategies to drive adoption and minimize risk
Stakeholder Impact: Proactively work with leadership and teams to identify and assess stakeholders in context of change being introduced. Anticipate and manage stakeholder change readiness and resistance challenges
Organization Alignment: Work with leadership and teams to develop/ redefine/ confirm roles, procedures, responsibilities, accountabilities, support systems and incentives that address and reflect the changes identified. Assess and recommend solutions to address process changes, changes in job roles, and skills gaps introduced by strategic initiative
Communications: Plan and execute change communication strategy for all stakeholders across the organization. Interact with a diverse group of executives, managers, and subject matter experts to critically evaluate information gathered from multiple sources, reconciling conflicts and decomposing information into change activities
Organization Involvement & Ownership: Create, utilize, and enable structures for ensuring engagement, involvement and ownership of the change and the results to relevant stakeholder groups. Drive change management training requirements to support organization engagement
Leadership/Sponsorship Alignment: Guide leadership and executive teams to establish and maintain the commitment necessary to address reasons for change including any workforce transition challenges

IT Change Management & Communications Resume Examples & Samples

Design, develop and implementation of push-pull communication strategies and plans to enable the SMARTransformation implementation (e.g., convey mission and goals, respond to key issues and raise visibility/ convey the value proposition within IR)
Support the Business Transformation change initiative by setting an IT change management strategy and developing audience-specific change integration (e.g., leader/sponsor engagement plans, change management and communications, talking points, FAQs, all-hands meetings, program and deployment content)
Engage internal and external (as required) stakeholders, working closely with leaders across IT, the business and all members of the change management, communication and training team
Establish and manage stakeholder analyses necessary for the design of adaptable change and communication strategies and plans
Create implementable strategies and plans that address cultural and language nuances in order to build and enhance the SMARTransformation program and Ingersoll Rand’s internal and external identity and image
Develop and implement communication strategies to increase employees’ awareness, understanding and acceptance of key Business Transformation and IT Enterprise initiatives, programs and objectives
Build strong working relationships with corporate communication leaders and staff; share best practices and lessons learned in order to continuously improve communication at all levels
Establish and maintain a strong communications governance system and control the release of information
Reinforce understanding of SMARTransformation, IT and IR enterprise goals and initiatives, engage and update employees with progress on SMARTransformation and other company strategies and goals through multiple channels (e.g., social media, video, podcasts, email, and face-to-face)
Organize and implement events to educate relevant stakeholders about department and initiative activities

Communications & Change Management Consultant Resume Examples & Samples

Four to six years of marketing and communications experience required
One to three years experience with change management projects
Understanding of the Canadian payments industry and current business trends
Skills in both digital and traditional marketing tactics, including events
A detail-oriented and organized personality
Superior writing, copy editing, and presentation design skills
Proven ability to thrive in a fast paced, financial services business environment
Ability to understand the bigger picture/strategy and apply to day-to-day work
Proven experience working directly with senior leaders in a professional manner
Exposure to SharePoint and One Drive for Business
Judgment/ability to balance and prioritize multiple requests
Resourceful approach
Takes initiative
Flexibility to work nights/weekends in line with business needs or critical deadlines
Flexibility to travel as needed

Organizational Change Management Communications Specialist Resume Examples & Samples

Meet with stakeholders to identify people, process and technology changes and collaborate to develop implementation and training plans to manage change at DentaQuest and with our business partners
Identify the necessary communication needs, preferred approach and key indicators for each project or initiative as part of an overall change impact assessment
Prepare communication, training and related materials that are appropriate for the needs of the project and the audience(s)
Collaborate with cross-functional teams to understand communication needs, timelines and key milestones
Integrate change management initiatives with other HR disciplines including but not limited to performance management, succession and development of leaders to achieve excellent company results
Utilize innovation, creative approaches and continuous improvement to drive communications, training change management and other human resources related content to improve the absorption and adoption of key messages
Establish metrics to assess the effectiveness of communication, training and other change management vehicles and user understanding
Support the development of tips, guides, FAQs and other documentation to complement training efforts
Support the organizational development and design needs of business units collaborating with HR team members or external resources, with emphasis on change in people, process and/or technology
The initial focus of this role will be on the Salesforce program, and will evolve to include additional initiatives and cross-functional support within the broader HR organization
Ability to set priorities and multi-task between simultaneous projects in a fast-paced environment
Excellent business and interpersonal skills
Technical content development experience a plus
Knowledge of general computer software (Outlook, Excel and MS Word)
Bachelor’s Degree and 5 years’ experience in Human Resources, Communications or a related field
Experience in Organizational Change Management practices
Salesforce experience is preferred
Ability to communicate via telephone, video conference, webinars, in person and in writing
Ability to travel as needed, including travel to other DentaQuest offices located in other states
Ability to efficiently operate all job-related office equipment
In accordance with DentaQuest’s Compliance Plan, employee must conduct DQ business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to manager or DQ’s Compliance Officer. **

Change Management & Communications Senior Analyst Resume Examples & Samples

Own and execute communications strategy and plan related to each business unit being deployed
Create content for deployment communications including kick-off, monthly leadership status updates, and quarterly all-team communication sessions
Establish a deployment-related change network and conduct periodic sessions to obtain user feedback
Manage and produce periodic written and media-based publications (e.g. Workplace groups, videos, etc)
Maintain project eCentral Sharepoint site content as needed
Secure resources and confirm logistics for key program communications & training events
Provide analysis input regarding BA&R project impact on BU processes
Support toolset training development and delivery
Establish team engagement update approach and manage session content & presentation
Strong Communications background, both within a broader corporate group and also within targeted focus groups
Effective team building and collaboration skills are imperative
Articulate and effective interpersonal communication skills with an appreciation for cultural dynamics
Exceptional written communication skills with experience developing on-point, impactful communication materials
Ability to handle multiple projects simultaneously and to work independently
Comfortable in a fast paced and changing environment

Manager, Change Management & Communications Resume Examples & Samples

Develop and deliver change management plans for large-scale change programs, projects and initiatives in accordance with TD's change management framework and methodology and the needs of each initiative
Manage integrated change management and communications plans, and develop and implement change sustainment plans, while ensuring integration into wider project and program plans
Oversee the development of Business Partner Engagement deliverables to accurately capture stakeholder changes, associated people risks, and to enable end to end business partner adoption
Proactively manage the consistent application of Change Management discipline throughout an initiative through actionable and targeted change management plans – including Stakeholder Impact Analysis, Change Plan, Business Readiness Assessment, Sustainment Plan, etc

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