Unified Communications Resume Samples

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E Donnelly

Elisabeth

Donnelly

788 Conn Port

Dallas

+1 (555) 241 1505

788 Conn Port

Dallas

Phone

p +1 (555) 241 1505

Experience Experience

Chicago, IL

Unified Communications

Chicago, IL

Lockman, Reilly and Howell

Chicago, IL

Unified Communications

Performs solution design. Applies company's and 3rd party technologies to highly complex infrastructure and software solutions
Design and support A/V Infrastructure solutions, create detailed design documents, evaluate and test new and evolving technologies and performance
Participates as a member of engineering/development team or teams; may lead a small engineering or development team
May assign work to others
May provide time / resource estimates for assigned projects
To develop tools and processes to integrate and augment the unified communications service
Engage resources (management, service vendors, business segment leads, etc.) for project assignments

Philadelphia, PA

Unified Communications Architect

Philadelphia, PA

Trantow Inc

Philadelphia, PA

Unified Communications Architect

Work with customers to create and execute test plans and user acceptance testing
Create and execute knowledge transfer strategies for successful solution hand-off to customer or Managed Services
Create and execute strategies for co-existence with and migration from legacy telephony and UC implementations
Working knowledge of network infrastructure concepts and technologies, specifically as it relates to real time traffic flows, signaling, Class of Service
Provide technical leadership to the design, execution and documentation of customer UC initiatives, which may include on-premise, cloud, or hybrid deployments
Coordinates and manages to resolution all voice system repairs and maintenance work orders assigned to external services providers, including all telephony-related installation, maintenance and repair orders to Telco carriers, Cisco TAC and other maintenance and support service providers
Maintain expert competency in the area of voice network infrastructure and system design

present

Detroit, MI

Unified Communications Specialist

Detroit, MI

Beahan Inc

present

Detroit, MI

Unified Communications Specialist

present

Contribute to the enhancement of the BMC toolset in monitoring, measuring and managing services
Using solution selling techniques, work closely with your assigned Account Executives to uncover new Services opportunities in the account base
Provide senior level of expertise with existing video conferencing solutions
Proactively monitor network/UC performance, providing recommendations and tuning in accordance with agreed processes and procedures
A proven track record in working with UC/other partners and delivering tangible results
Engage with internal and external stakeholders, managing customer expectation and satisfaction
Contribute to an open, direct and positive working environment that builds a culture of success within the team

Education Education

Bachelor’s Degree in Computer Science

Virginia Commonwealth University

Bachelor’s Degree in Computer Science

Skills Skills

Extensive knowledge and experience of engineering a Microsoft Lync / Skype for Business UC technology service, both server and end point
Good experience of integrating enterprise Voice & Video and Skype Mobile
Knowledge of designing and deploying Group / Persistent Chat, Edge services and Group Federation
Resolve Escalations by leveraging resources or knowledge
Experience in process re-engineering efforts, process, and maturity quality management best practices (ITIL, Six Sigma etc.) is
Strong background in IT service delivery role (i.e. engineering support for projects)
Resolve Issues on projects with Project Manager and Engineers
Has participated in design and implementation of major IT projects
Experience of Microsoft Windows components, for example; Active Directory, Windows server, SQL Server
Team Lead for UC Voice Engineering Team

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Unified Communications Product Manager Resume Examples & Samples

5 years of product management experience preferable with Unified Communication technologies (IM, Video, Web Conferencing)
Knowledgeable in associated technologies (especially Microsoft Lync) along with marketing and communications
Ability to communicate effectively both downward in the organization as well as with higher executive management
End user communications and presentations
Demonstrated success defining and launching new products or product upgrades
Excellent written, verbal communication and teamwork skills
Experience with ITIL and ITSM methodologies
Proven ability to influence cross-functional teams and prioritize workload effectively

Unified Communications Extensibility Engineer Resume Examples & Samples

Minimum 5+ years applications development experience in an Enterprise (preferably financial services) environment
Experience in building large scale, highly performant systems
Minimum 5+ years applications development experience in C#
Minimum 5+ years web applications development experience (ASP.NET MVC, jQuery)
Minimum 3+ years experience in application architecture and design patterns
Ability to learn and adopt technologies quickly
Deep understanding of the .NET stack including multithreading
Telephony knowledge and development experience a plus
Experience with UCMA or related collaboration technologies a plus

Avaya Unified Communications Resume Examples & Samples

2) In depth knowledge of CM features with troubleshooting experience
3) In depth understanding of Telecom Protocols like H.323, SIP, TCP/IP,FTP/HTTP/ISDN PRI- E1/T1, BRI
4) Knowledge of CM LSP/ESS deployment and troubleshooting
5) Knowledge of CM and/or SM/SMGR Integration with AAM, MM, CS1K, SM/SMGR, AES, CMS, and TPI Interface
6) Experience with the design and troubleshooting of LAN & WAN environment

Customer Support Engineer Unified Communications Resume Examples & Samples

Works for worldwide customers within her/his own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision
Solves reported product and network problems of moderate complexity
Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
Provides basic systems/product training and intellectual property material
Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services
Knowledge of some of the following Unified Communications technologies: Cisco Unified Communications product experience or relevant experience in key competitor offerings in technology area of emphasis required: Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Express (CUCME), Cisco Unified Presence Server (CUPS), Cisco Unity Express (CUE), Session Initiation Protocol (SIP), H.323, MGCP
Preference for Cisco Certification: CCNA, CCNA-Voice, CCNP-Voice, CCIE-Voice
Bachelor or Master degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering)
Ability to communicate in English effectively both verbally and in writing; other languages would be a plus
Direct customer support experience required
Good technical foundation in networking (CCNA equivalent level or above) is required
Other technology or product knowledge, experience or certifications in the following areas are a plus: security, routing, switching, wireless, programming skills (C, C++, Linux, Shell Scripting)
Passion and demonstrated ability to learn and work in a multicultural team environment
Service excellence attitude
Ability to drive to achieve goals with limited supervision

Senior Manager of Unified Communications Resume Examples & Samples

10+ years of experience data/telephony Infrastructure and program management
3+ years of experience working with Microsoft Lync
Experience in designing and supporting global telephony platforms
Ability to analyze MS Lync architecture and provide recommendations
Ability to manage a team and productivity of project
Comfortable with analytical and quantitative analysis to justify recommendations
Experience negotiating vendor (hardware/software) contracts
Enterprise telephony experience (8+ years)
Experience with telephony metrics and performance management
Data networking experience (WAN, LAN)
Experience in Lync Messenger, Lync Presence, and Microsoft Active Directory
Cisco Call Manager experience

Manager, Unified Communications Resume Examples & Samples

Manage/Lead team which engineers, builds, implements and supports the Unified Communication and Collaboration (UCC) platforms for ESPN’s enterprise and broadcast environments and users, including Microsoft Exchange, Lync, SharePoint; Cisco WebEx, Jabber, Call Manager; Conference Room technologies (audio/video/room scheduling)
Ability to evolve the group and develop personnel to match the long term business strategy
Ability to evolve the UCC landscape and engineer solutions to match the long term business strategy - with an eye towards continual improvement, speed of delivery, user experience and self service capabilities
Work with vendors to align business processes to better support new technologies, hardware and software releases
Work with other technology groups to streamline effective processes and drive continuous improvement for Microsoft Exchange, Lync and SharePoint infrastructure, services and support
Participate on Technical Review Boards (TRB) and Technical Design Authorities (TDA) to ensure architectural designs meet requirement and can be effectively engineered and supported
Manage the software solution stack, setup and deployment methodology for UCC
Manage the overall system development lifecycle for UCC
Vendor management and administration
Special Event meeting support
Maintain high level overall customer satisfaction
Demonstrated technical leadership and ability to transfer knowledge and information effectively
A minimum of 6 years of experience in IT, or similar industries
Ability to effectively manage, lead and mentor a technical team
Ability to communicate effectively with end users, business owners, developers, systems engineers and various levels of management
Service Management minded with strong commitment to customer service
Strong analytical and technical skills with focus on Messaging, Collaboration, Voice Communication, Video, Chat/Presence and Conference Room technologies
Identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams
Experience with Collaboration Technology toolsets (SharePoint, Lync, Jabber, WebEx)
Experience with Microsoft Exchange 2010 / Office 365
Experience with Voice Communication toolsets (Cisco phones, Call Manager)
Background in Service Management / ITIL frameworks and best practices

Solution Specialist, Unified Communications Resume Examples & Samples

Be responsible of a sale objective and manage the funnel
Spearhead the sales for IT solutions & services to clients within several industry verticals
Act as a specialized technical leader and mobilize the customer support team, in order to translate the customer’s business needs into solutions and services offered by Bell ( IP Networks and Telecommunications)
Be responsible for the solution’s design: evaluate business needs, identify any issues, prepare the design and integration of potential solutions, design and determination of the optimal solution, develop detailed equipment list
Answer complex RFPs related to convergence and including professional and managed services
Maintain high degree of awareness of developments in the Information, Communication and Technology market
Pro-actively position Bell professional and managed services
Bachelors Degree preferably in a business or technical major
Knowledge of the telecommunications industry more specifically in the following fields: UC, networking and videoconference
5+ years of relevant work experience in one or more vertical markets
Proven track record in direct client interaction in a high value and complex IT solution sales role
Self-starter, ability to work independently or within a team environment to achieve business goals and objectives
Excellent written skills, listening skills and superior oral communications skills
Proven analytical, problem-solving, and negotiation skills
Ability to demonstrate leadership and project management abilities

Director Unified Communications Resume Examples & Samples

Responsible for the global Communication Services team and the correspondent services (including fix & mobile telephony –VoIP, SIP, Call center-, web/audio conferencing, room-based and desktop video conferencing, presence and instant messaging), including standards, policies, and processes in a global level
Responsible for Communication services strategy and infrastructure technology architecture at adidas group. Publishes technology strategy documents internally. Evaluates and implements new technology appropriately
Support Senior Director for decisions on Communications infrastructure budget, ensuring correct forecast and target goals, and all aspects of contractual revisions, renegotiation, RFPs, for related 3rd party services and contracts
Responsible for all aspects of planning, budgeting, design, provisioning, implementation, operations, and monitoring of communication technology, services and related projects, in a global level
Responsible for leading and coordinating respective communication services team, including organizational design, reporting structure, people development, resource planning, ensuring optimal execution of strategies, service improvements and business solutions in a global level
Liaise with other global IT entities (Infrastructure, Datacenter, Business IT functions) and business stakeholders to ensure the alignment of the network services to the needs of the adidas group business. Relationship management, promoting and leading change represents a significant part of the function
Establish and manage the relationship with global communication vendors and external suppliers, to ensure appropriate delivery of Services to the adidas group
Coordinate internal consulting services and feasibility analysis to other IT areas within adidas, including approval to designs, implementation plans, test plans, and production support plans for complex IT solutions and projects
Ensure the implementation and control of Service Level Agreements, providing senior IT management and stakeholders with adequate transparency in monitoring and reporting
Coordinate Incident Management & Change Management processes within the communication services team, related IT teams and Vendor/Suppliers
Identify and develop efficiency opportunities, being able to communicate effectively the role and value of the communication services area within adidas group, being able to present effectively strategic directions and business cases for technology investments
Solid technical background and specific deep experience in all aspects of IT communications services in terms of architecture, design, operations, vendor strategy and cost management. Deep understanding on L2/L3 network technologies
Recognized as technically experienced in Unified Communication and Collaboration by internal and external peers
Strong people, process and leadership Skills. Ability to articulate strategies, to communicate, present, influence, innovate and negotiate at an executive level
Ability to lead and motivate effectively infrastructure services team in a global, multicultural environment. Confidence and leadership qualities for IT network infrastructure activities and projects in complex cross-functional environments
Demonstrated ability to accurately prepare and effectively manage global budgets for large infrastructure environments
Experience negotiating with Telecommunications providers (manufactures, vendors, carriers, ISPs) regarding service delivery and contractual terms. Broad experience in developing and managing enterprise vendor relationships
Open minded and creative thinker that can balance innovation with practical considerations and respect for adidas group policies and procedures
Ability to quickly assess changes / needs and respond with well thought out technical solutions. Analyse situations accurately and adopt an effective course of action
Ability to communicate with and understand the needs of non-technical internal customers
Ability to establish and maintain cooperative and effective working relationships with other internal and external layers within adidas group organization
Bachelor’s degree in Computer Science, MIS, or related field
A minimum of eight years of increasingly responsible experience in leading global teams in areas like analysis, design, implementation, and support of Unified Communication, Collaboration and/or Telecommunications environments - industry experience
High level of experience in collaboration and influencing in a Global matrix organization
Good understanding on ITSM processes (ITIL Foundation Certified preferred)
Thorough knowledge in aspects like design, implementation and operation of UC and telecommunications infrastructure. Substantial knowledge of technologies, best practices and industry trends
Or: In place of the above requirement, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill and ability to perform the essential duties and responsibilities listed above
Fluency in English both written and spoken

Unified Communications Resume Examples & Samples

Contribute to the advancement of Humana’s Unified Communications program,
Strong background in advancing customer facing enterprise applications
Proven ability to produce IT solutions that have a positive impact on business outcome
Ability to understand new technologies and systems quickly
Self-starter – capable of managing their own time and prioritizing responsibilities
Capable of leading heavily matrixed teams to achieve an objective
Experience with DropBox, Microsoft Exchange, Microsoft LYNC, Good Technologies, BlackBerry
Experience with Mobile Device Management solutions
Experience with Mobile Application Management solutions
Experience implementing solutions in a Windows virtual server environment
Bachelor’s Degree in Information Technology, Computer Science or a related field

Unified Communications Manager Resume Examples & Samples

Assumes responsibility for all aspects of day to day operations of unified communications services, servers, and infrastructure on a 7X24 basis including contact center, Cisco UC components, and the planning and implementation of disaster recovery exercises. Assumes reporting manager authority as required
Maintains significant exposure to users and interfaces with all levels of management up through senior management; coordinates with vendors providing communication activities, maintaining a customer service priority through-out the varying and complex issues that may occur in the unified communications services and infrastructure. Works with Line of Business contacts and managers to address concerns and insure service delivery
Directs the activities of reporting senior-level managers, supervisors, analysts and technicians
Provides a high level of technical / project management expertise to ensure the development of voice and unified communications technologies aid in the achievement of organizational goals
Provides personnel performance evaluations; recruits, hires, trains, supervises new personnel, makes recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, transfers and terminations within established guidelines
Provides performance and trend analysis for senior management
Bachelor's of Science in Computer Science or related field and eight years relevant experience; or ten years relevant experience in Information Technology with five years management experience, preferred
A thorough knowledge of enterprise network technology
An understanding of management theory and organizational practices
Effective problem analysis and resolution
Proven track record of managing a diverse technical staff and resources through all life-cycle phases with established direction and standards while maintaining a high level of user trust and confidence
Excellent interpersonal, communication, and negotiation skills

Systems Administrator, Unified Communications Resume Examples & Samples

Administers the Lync topology including servers, load balancers, session border controllers (SBC), MS SQL servers, central monitoring systems including the proper distribution of system roles and services
Leads infrastructure implementation, tuning and maintenance. Establishes Lync performance baselines. Identifies, troubleshoots and mitigates system, network, and input/output issues
Diagnoses issues, researches solutions, and coordinates resolution. Develops and maintains related administrative and associate documentation
Designs and configures Lync usage policies and governance structure. Ensures system integrity in accordance with business requirements regarding privacy, security, and regulatory compliance. Develops and enforces industry best practices
Manages Lync UC interconnections with other technologies such as email, Active Directory, SharePoint, Office 365, Mobile devices, Audio Visual systems, etc
Configures and manages room based Lync technologies such as LRS, touch-screen technologies, Whiteboards, room based audio, SIP end-points, paging systems, door phones, analog stations, etc
Maintains lab environment for testing and development
Proven knowledge and understanding of Microsoft Lync Server 2013 and/or Skype for Business 2015 – as demonstrated via previously managed global deployments serving dispersed users and integration of data sources
Strong understanding Lync voice routing, quality of service, call admission control, Mobility, group/system policies, survivable branch appliances, unified messaging, Active Directory, internal and external PKI, federation, persistent chat
Thorough and proven understanding of TCP/IP and network protocols and systems, security and networked storage protocols, Kerberos, Remote Access (VPN), DNS, DHCP, VLANs wireless and wired networks etc
Significant voice engineering experience with strong working knowledge of SIP Trunking, Session Border Controllers such as Sonus SBC, Analog gateways, SIP phones, Lync room systems, Polycom video conferencing integration, etc
Experience with tracking and reporting deviations from performance baselines, issues and identifying end-user experience enhancement opportunities. Quick learner with creative and analytical problem solving skills
Proven ability to organize, document and follow standard operating procedures and observer IT change management policies
Proficient in Microsoft's Windows Server Operating System (2012 R2 and below), IIS server and Power Shell. Strong familiarity with SQL Server 2012 and MS Exchange on premise and with Office 365
BS degree in Computer Science or equivalent required. In addition, five to ten years’ experience essential in an IT environment comparable to New Balance, with multiple years on Lync and related technologies
Strong organizational skills and ability to balance multiple IT projects. Practices fundamental project management skills. Proficient in related use of Office productivity applications
Research and result oriented individual with willingness to work unsupervised and prioritize own workload with a good attention to detail. Ability to adapt to flexible working schedules

Unified Communications Compliance Engineer Resume Examples & Samples

Work with vendors in formulating contracts revisions, negotiations, SOWs and SLAs to meet Citi strategic objectives, budgets and timelines
Work with country stakeholder’s Legal, Compliance, Risk, Offshoring, Data Privacy teams to define the policies needed to deliver a full compliant and cost effective archive strategy in this space
Governance of standards for compliance products and integrations into Citi production systems and operational models and processes
Partner with Compliance, Legal, Business Owners, Country SMEs (Subject Matter Experts) and Technology SMEs to satisfy all local requirements
Minimum of 5 to 7 years of experience participating in the Engineering and deployment of electronic Messaging products in a large scale installation of users (100K+) for a financial institution or a comparable system
Experience in the testing and implementations of regulatory archive solutions, this includes ensuring solutions are sound and adhere to industry best practices and internal corporate requirements. The candidate should also have previous project management experience relative to the ITIL model
Experience in networking environments with an understanding of firewalls in Microsoft installations. An understanding of the various laws globally and how they apply to messaging systems is also required

Senior Architect, Unified Communications Resume Examples & Samples

Draw on technical strengths of our Unified Communication and End User Compute estate, pulling in ideas, suggestions, and long term plans for Infrastructure, collaboration and User facing services
Produce architecture and engineering design documentation for Web Collaboration, Messaging, Cloud Services, VTC/IPT, Media, and Voice integration in concert with End User Compute architectures to enhance End User Experience
Lead architecture and design solutions for enhancing the existing solutions framework as well as researching and collaborating with stake holders, vendors and users for new technologies to enhance ESPN work program and priorities
Mentor and coach staff during technology research, testing and deployments
Focus on big picture story that draws on business value and cost effective solutions to enhance the future needs of the corporate environment
Follow Architecture principles in driving effective alignment between business requirements and technology solutions in the form of technology standards, building blocks and matrices
Focus on functionality and accessibility of UC services we are delivering for our end users
Supply budgetary and AOP input in support of all UC initiated efforts
Providers guidance to Engineering group in the implementation of Messaging and Collaboration services and infrastructure to support the requirements of the business with an eye towards continual improvement, speed of delivery and the end user experience
Expert knowledge and proven experience in architecting (Architect/Engineer) Cisco Unified Communication solutions including Call Manager, Unity, IM & Presence, UCCX, and WebEx
Proven experience in developing interop solutions between different vendor solutions to deliver a consumable service to end-users
Expert knowledge and proven experience in understanding business objectives and developing Architecture Roadmaps for responsible services
Proven track record in delivering UCC-enabled end-user compute and collaboration solutions
Knowledge and experience with virtualization and layering technologies (VMware / Hyper-v/XenDesktop)
Strong Knowledge of Microsoft Windows server and client platforms, cluster services, backup/archival solutions, SharePoint, Active Directory, DNS/IP schemes, Network infrastructures, Lync Server and high-availability infrastructure solutions and designs
Ability to communicate effectively with end-users, business owners, developers, systems engineers and various levels of management
Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data and provide easily understandable deliverables
A minimum of 3 years’ experience in following and embedding Enterprise Architecture frameworks and operating models
Strong knowledge in Service Management / ITIL frameworks integrations with Enterprise Architecture and best practices
Experience in developing “Cloud first” strategies for driving end user services
Understanding of concepts relating to On-premise to Cloud migration tasks
Bachelor’s degree in Computer Science or equivalent experience

Senior Architect Unified Communications Messaging & Collaboration Resume Examples & Samples

Drive and Own the Architecture Roadmaps in the Unified Communications and Messaging landscape in alignment with End User Compute services
Lead architecture and overall roadmap of Conference Room technologies and ESPN VTC Conference room design with broadcast capability
Provide cross division and department coordination as needed for multidisciplinary services, help articulate the vision between the various collaboration disciplines
Develop and Present roadmaps and technology vision to stakeholders and leadership which incorporates 18 months to 5 year plans
6 or more years of experience in IT, or similar industries
Expert knowledge and proven experience in architecting (Architect/Engineer) Microsoft Messaging and Collaboration solutions, including Exchange, Office 365 and other web collaboration offerings
Experience in developing AOP plans using Roadmaps and Vendor engagements to lifecycle the UCC estate
Experience with drafting architecture design drawings that can easily be consumed by Engineering
Strong knowledge and experience incorporating Enterprise Architecture methodologies – TOGAF/FEA/Zachman
Proven expertise of overall UC design protocols such as SIP, MGCP, QoS and H.323
Experience in incorporating security best practices to offer “Secured by Default” solutions
Demonstrate strong work ethic and the ability to creatively accomplish aggressive project goals
A minimum of 7 years’ experience in UCC Architecture and Engineering space

Global Unified Communications & Contact Center Technology Resume Examples & Samples

10+ years of Telecom and Contact Center experience with a minimum of 5 years at a Director/VP level
Experience creating and managing world-class contact center environments
Experience designing and operating world-class, scalable contact centers
Experience leading teams within a managed services environment
Direct management of complex budgets in excess of $10M (operating and capital)
Demonstrated success leading large, cross functional, sourced, or matrixed teams
Ability to translate business requirements into understandable IT services
Bachelor’s degree in Computer Sciences or related field
LI-NO1

Unified Communications Specialist Resume Examples & Samples

Responsible for developing the relationships with Unified Communications partner(s), driving their products into the sales channels and supporting the delivery of the Enterprise UC revenue number
Accountable for the maximisation of sales revenues, market share, and profit margins in market for the UC portfolio, sharing joint accountability for revenue and margin targets with Marketing and/or Specialist Sales
Provide at any time deep insight into product and performance, as well as analysis of relevant technology and vendor evolution, competition, market dynamics and major developments across Unified Comms,
Deep end to end understanding of UC market, and major technological, commercial and GTM trends across the world
Customers, supplier and third parties
Increase presence and credibility in the sector through building and driving superior customer engagement and relationship management plans with key industry stakeholders (including the top UC vendors)
Be accountable for obtaining and retaining key vendor certifications across the business
To act as a subject matter expert in the UC space, with the ability to engage on and support client engagements
Act as customer champion and develop actions plans in conjunction with all internal stakeholders

Unified Communications Architect Resume Examples & Samples

Cisco Unified Communications Manager
Cisco Unity
Cisco Voice gateways
Avaya and Nortel PBX
SIP Trunking Design
Minimum 10 years experience leading complex project builds with proven performance to achieve on-time completion of projects
Expertise working on a team with motivated cross-functional individuals focused on a common goal of delivering cutting edge solutions to meet aggressive business demands in an ever changing environment to achieve on-time and on budget completion of projects
Cisco CCIE/CCVP certified or equivalent experience
Solid documentation experience with Visio, Word, Excel

Senior Unified Communications & Collaboration Engineer Resume Examples & Samples

Experience with Office 365 solutions
Has strong analytical skills and ability to carry our root cause analysis and manage mitigation actions
Highly experienced in larger enterprise environments, with demonstrated experience in customer facilitation and collaboration
Microsoft Lync certifications a plus
4-6 years of experience with Microsoft technologies
4-6 years working with a global infrastructure team in the area of voice or video telecommunication
Provide guidance and leadership to Tier 1 and 2 operational support teams with the resolution of advanced UC&C

Unified Communications & Collaboration Engineer Resume Examples & Samples

Design skills and deployment experience with Microsoft Lync/Skype for Business deployment models (On-Prem, Cloud and Hybrid)
Experience with third-party voice and video integrations (handsets, video endpoints, gateways, etc.)
Highly experienced in managing global teams
Strong interest in emerging technology
2-4 years of experience with Microsoft technologies
2-4 years working with a global infrastructure team in the area of voice or video telecommunication
Ability to provide consultancy in the Unified Communications and Collaborations services area as a subject matter expert for regular operations and projects
Solid understanding supporting, managing, engineering the following Technologies

Unified Communications Sales Specialist Resume Examples & Samples

Ensure revenue and profit objectives are met
Assess the current business environment to identify business opportunities for Bell
Act as main interface and consultant in transforming business needs into solutions and services provided by Bell
Participate in making technology choices based on customer needs: assessing business needs, identifying challenges, conducting feasibility studies (developing strategic and/or technology orientation plans), and drafting consultation reports
Be responsible for business and technology recommendations
Ensure opportunity sales and monitor the process up to delivery and revenue recognition
Provide technological and business oversight by analyzing new infrastructure products and industry trends, and by documenting recommendations
Bachelor's degree in Business Administration, Engineering, Computer Science or equivalent experience
Six years’ recent experience in the field of sales and strategic consulting sales, including developing, planning and implementing infrastructure solutions
Manufacturer's certification or experience (Cisco, Avaya, etc.)
Experience in analyzing or planning strategic activities
Experience in managing large-scale accounts
Knowledge of IT architecture and models
Teamwork skills
Excellent interpersonal skills, particularly in terms of teamwork, facilitation and negotiation, to build partnerships with a network of internal and external stakeholders, and the ability to act as an agent of change
Fluent in English and French, both written and spoken

Unified Communications & Collaboration Architect Resume Examples & Samples

Experience with migrating customers from Legacy PBX Infrastructures to Microsoft Lync 2010/2013/Skype
Superior presentation and communication skills (written and oral)
Knowledge of Polycom, Cisco (WebEx), other collaboration technology a plus
In-depth knowledge in the area of Lync 2010/2013/Skype for Business product, operational activities and engineering
8+ years of experience with Microsoft technologies
8+ years working with a global infrastructure team in the area of voice or video telecommunication
Office 365 experience mandatory
Proven skills supporting, operating and improving managing large and complex Messaging environments
Solid troubleshooting, communications skills and customer focused essential
71758BR

Solution Specialist, Unified Communications Resume Examples & Samples

Act as a specialized technical leader and mobilize the customer support team, in order to translate the customer’s business needs into solutions and services offered by Bell (UC cloud services)
Knowledge of the telecommunications industry more specifically in the following fields: UC and videoconference
Experience in direct sales of IT solutions
Relevant Technology knowledge in UC
Bachelor in engineering
A positive attitude with dedication and commitment willing to go above and beyond
Ability to adapt to change in a fast paced environment

Unified Communications Senior Network Engineer Resume Examples & Samples

Experience designing complex UC solutions
Cisco Routing and Switching
QoS Design
Cisco Contact Center
Knowledge of Avaya and Nortel PBX
B.S. degree in Information Technology, Business Administration or other technical discipline
Minimum 8 years experience leading complex project builds with proven performance to achieve on-time completion of projects
Demonstrated successful design, planning and implementation of various Unified Communication solutions, including troubleshooting and capacity planning
Ambitious and goal oriented, with initiative to work until job is complete

Domain Infrastructure Architect Collaboration & Unified Communications Resume Examples & Samples

Participate in the design and implementation of Enterprise Infrastructure solutions
Develop reference architecture (patterns, standards, implementation guides) for End User technologies
Support the development and execution of Enterprise Service strategy
Ensure all project designs are aligned to the enterprise strategy and reference architecture
Ensure continuity across programs through standards enforcement
Provide documentation / linkage between requirements and integration components
Identify common integration patterns across programs and provide a framework that enables reuse of components
Provide expert technical advice and counsel to leadership
Lead the development and application of technical expertise in one or more IT disciplines, increasing Humana’s ability to leverage its technical infrastructure
Partner with Engineering, Business and Technology associates and management to provide direction and strategy on complex issues
Serve as a principal member of multiple project teams, providing leadership in both Infrastructure and Application design
Engage vendors to stay current with IT Infrastructure trends and anticipate applicability to Humana
Partner with and maintain a network of IT application engineering contacts
Serve as an SME on infrastructure technology standards, methods, and trends
Familiarity and/or experience with a the following
IT Infrastructure transformation
Customer Experience Design
End user technologies including Citrix, Unified Communication, Mobile, Collaboration
Experience with multiple environments including Windows, Linux, Macintosh
Virtualization of servers and desktops (VMware, Citrix)
Enterprise and line-of business applications, and their relationship to the enterprise infrastructure landscape
Ability to think business value first and facilitate the adoption of right solutions for right problems
Emotional intelligence, management of relationships at all levels
Deep understanding of evolving technology landscape and its impacts on overall portfolio
10-12 years of professional experience, minimum 5-7 years' as an architect, senior infrastructure engineer, or senior infrastructure operations analyst
Experience in Information Technology infrastructure design across one of the following skill concentrations
Ability to present to and communicate with technical and non-technical audiences
Ability to present solutions to VP-level executives
Experience selecting and overseeing software installations and managing relationships with software vendors
Bachelors or Master’s Degree in Computer Science or a related field

Unified Communications Administrator Resume Examples & Samples

Provide Tier I and II support related end-user UC functions and technologies including, but not limited to, Windows desktop, Active Directory, Lync\Skype for Business client, voice and conferencing solutions and hardware
Create and maintain telecom documentation, such as business processes, network diagrams, infrastructure topologies and user-based spreadsheets
Assist in monitoring and managing the health of solutions and services, diagnosing and fixing basic system problems, escalating problems to senior staff or vendors
Research products and services, partnering with internal customers to identify needs and working with vendors to design and recommended solutions
Other duties may include coordinating software upgrades, auditing telephony servers, assisting network team in troubleshooting performance issues
3+ years of Windows PC and server systems experience
Bachelor’s degree in IT-related field, recognized equivalent in recent work experience or a combination of recent work experience and education
Ability to communicate orally and in writing in a clear, concise manner with attention and sensitivity to the audience and content of discussion

Unified Communications Compliance Engineer Resume Examples & Samples

Governance of standards for compliance products and integrations into Citi production systems and Operational models and processes
Work with CTI Operations and eDiscovery groups on service improvements to measure the ongoing performance of the service to meet SLAs and KRI
Extensive years of experience participating in the Engineering and deployment of electronic Messaging products in a large scale installation of users (100K+) for a financial institution or a comparable system
Experience in the testing and implementations of regulatory archive solutions, this includes ensuring solutions are sound and adhere to industry best practices and internal corporate requirements. The candidate should also have previous project management experience based on the ITIL model
Bachelors Degree

Core UC Engineering Unified Communications Resume Examples & Samples

Support the engineering design, development and test process for the chosen product sets with focus on Skype for Business
Engaging with the deployment and production management specialists responsible for the delivery of ‘UC’ services
Support and maintenance of the UC DEV environments
Working closely with product Architects, business application owners, security and compliance specialists
Significant experience of design engineering and support of Lync/Skype for Business environments, and Windows Server and MS SQL enviroments
Knowledge of Voice/Video and IM protocols and services
Solid understanding of the end-to-end IT process, including architecture, design, implementation and operations
Well versed with Unified Communications
Educated to Bachelors or Master’s degree level in Computer Science, or a related discipline, from an accredited college or university
Preferably hold Microsoft certifications in Lync/Skype and Windows Servers

Level Engineering Unified Communications Resume Examples & Samples

Support the engineering design, development and test process for the chosen product set
Working closely with other channel/technical specialists and Lead Architects from Within the End User Technologies group
Experience with support of Communication Enabled Business Processes
Knowledge in H323/SIP, AD, LDAP , XMPP and networking protocols and associated services
Solid understanding of the end-to-end IT process, including architecture, design, implementation and operation
Educated to Bachelors or Masters degree level in Computer Science, or a related discipline, from an accredited college or university
Preferably hold Cisco and/or Microsoft certifications

Compliance Unified Communications Engineering Unified Communications Resume Examples & Samples

Supporting the engineering design, development and test process for the chosen product sets, with a focus on the compliance aspects Skype for Business and other UC related products, including Instant Messaging (IM) compliance and voice compliance recording
Engaging with the Deployment and Production Management Specialists, responsible for the delivery of ‘UC’ services with focus in the compliance applications and service
Supporting and maintaining the UC development environment
Working closely with other channel/technical specialists and Lead Architects from within the End User Technologies group
Working closely with product Architects, Business Application Owners, Security and Compliance Specialists
Significant experience as a Design Engineer, with support of Lync/Skype for Business environments and Windows Server and Microsoft/SQL environments
Proven experience in the domain of compliance capture, archiving and surveillance of data of UC products and knowledge of related technologies
Knowledge of voice/video and IM protocols and services
Solid understanding of the end-to-end Information Technology process, including architecture, design, implementation and operations
Educated to Bachelors or Master’s degree level in Computer Science, or a related discipline, or have the equivalent qualifications or experience
Certifications in Lync/Skype and Windows Servers (beneficial)

Voice & Video Engineering Unified Communications Resume Examples & Samples

Supporting the engineering design, development and test process for the chosen product sets with focus on voice and video
Engaging with the Deployment and Production Management Specialists, responsible for the delivery of ‘UC’ services
Supporting and maintaining of UC development environments
Working closely with other Channel/Technical Specialists and Lead Architects from within the End User Technologies group
Working closely with Product Architects, Business Application Owners, Security and Compliance Specialists
Significant experience of software engineering and/or support experience
Experience with supporting communication enabled business processes
Experience with the following technologies: Microsoft, Avaya and Cisco UC products
Knowledge of Voice/Video and Instant Messaging protocols and services
Understanding of PBX, ACD, CTI, IVR and VoIP technologies
Well versed with UC
Educated to Bachelors or Masters degree level in Computer Science, or a related discipline, or have the equivalent experience or qualifications
Cisco and/or Microsoft certifications (beneficial)

Unified Communications Resume Examples & Samples

10+ years of experience in Information Technology, with an emphasis on Unified Communications and it’s interoperability with blended technologies, including trading dealerboard solutions and integration into desktop solutions
Ability to multi-task and meet conflicting demands and deadlines
Strong people management and leadership skills
Strong planning and organizational skills

Cisco Unified Communications Administrator Resume Examples & Samples

Bachelor’s degree in Electronics Engineering / information system or equivalent
ITIL certified – Added advantage
CCNP, CCIE or equivalent technical certification
Experience and specialist skills in the configuration and maintenance of Cisco voice communications infrastructure, including the ability to support a variety of technologies
Knowledge of industry standards and government regulations relevant to voice communications / networking
An understanding of emerging technologies in the communications sphere and their potential commercial application
Skills in Cisco IPT Hardware/Software, Call Billing Hardware/Software and Cisco Contact Center
Excellent troubleshooting/problem solving skills
Operational knowledge of voice collaboration systems and software covering office telephony and contact center functionalities

Senior Manager Unified Communications Resume Examples & Samples

Bachelor’s degree in computer science, Business Administration or equivalent educational or professional experience and/or qualifications. An advanced degree is also preferred
MCSE or other appropriate certification preferred
8+ years’ experience in the IT industry with substantial engineering and operations experience supporting Windows technologies with some networking experience
Solid experience in delivering complex and technical, enterprise-wide solutions including planning, development, rollout and support with emphasis in Microsoft products, services and technologies such as Exchange, Lync/SFB, AD, DNS
Deep knowledge of large-scale service delivery and change management processes
Robust technical operation skills with focus on meeting project deliverables and timelines
Demonstrated leadership, analytical skills and problem-solving capabilities
Extensive communication and interpersonal skills; ability to communicate at multiple levels, with experience presenting technical proposals to non-technical peers and leadership
Experience in working with external third party vendors
Ability to keep current on the latest IT technologies

Unified Communications Senior Telephony Engineer Resume Examples & Samples

Cisco IOS voice configuration/troubleshooting in 2900, 3900, and 4400 series routers
Cisco CallManger configuration and troubleshooting, especially related to SIP trunking and integration with Lync/Skype for Business
Lync/Skype for Business configuration and troubleshooting, especially related to Enterprise Voice
Wireshark (or comparable tool) packet analysis
Basic knowledge of Windows Server 2012 R2
Must be proficient in team dynamics
Ability to multitask and move between complicated issues
Good organization of work and time management
Ability to work in a team and in a multinational environment
Cisco CallManager
Microsoft Server 2012 OS
Networking components and analysis
Demonstrated Customer Engagement
Diagnosing, troubleshooting and resolving system and network related issues
Must have very good writing and communication skills
Lync/Skype for Business experience

SDM, Unified Communications Resume Examples & Samples

BS or Masters degree in Computer Science or related field
Demonstrated experience successfully delivering customer-facing applications
Ability to take raw product requirements and create software architectures and designs to bring them to life
Ability to mentor junior developers to maintain architectural vision and software quality
Familiarity with EC2 and AWS services
Experience with unified communications equipment and services from vendors such as Polycom, Cisco, BroadSoft, or MetaSwitch
Experience with Agile or other program management methodologies
Flexibility, thinking on your feet, and strong problem solving skills
Demonstrable track record dealing well with ambiguity, prioritizing needs, and delivering measurable results
Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions
Working knowledge of VoIP and networking protocols such as SIP, H.323, RTP and WebRTC

Unified Communications Technical Lead Resume Examples & Samples

Being the voice technical lead for the production Unified Messsaging platform for MDLZ
Working with the 3rd party support provider (ATT) and support provider for other dependent services to ensure stability of services and support and continuous improvement of the platform within ITIL framework
Handling any service or support escalations, and working with the 3rd party provider and other Infrastructure teams (network, hosting) to resolve any issues
Providing technical subject matter expertise
Support ongoing Unified Communications project roleout
Be the global voice technical lead for the MDLZ Unified messaging platform
Handle any service issue escalations or outages, working with the outsourced Unified Communications support provider to resolve service or support issues
Work with the outsourced Unified Communications support provider to plan and agree on any technical platform upgrades or deployments of enhancements or new platform capabilities and continuous improvement measures
Assist the architects in various project work, including design, prototyping, and testing
Work with the outsourced Unified Communications provider to propose and implement new technology innovations as they relate to the Unified Communications platform
Microsoft Lync Enterprise Voice large scale experience - Required
Strong Unified Communications Voice and Video and Networking experience - Required
Ability to work successfully in a highly matrixed, virtual global organization - Required
Ability to drive to successful outcomes with third party suppliers - Required
Ability to manage multiple global initiatives across multiple time zones - Required
Ability to effectively present and communicate to global stakeholders and leadership - Required
Business acumen – understanding how technology can solve business problems - Required
5+ years working with Unified messaging: Lync and Cisco or Avaya
5+ years working with WAN, LAN, Wireless
5+ years experience with Voice carrier technologys
5+ years experience outsourced environment
Tech lead role on Lync 2013/Skype for business global deployment (25k plus seats)
Global Stakeholder Management Experience Must
Strong Vendor Management experience
Experience of transforming /migration of telephony services from traditional PBX (Avaya/Cisco) e.t.c. to Lync 2013
Strong networking experience
Experience with Contact Centre
Solution development
Writing and maintaining documentation, process and procedure
Strong Lync phone knowledge (polycom / At&t / Audiocodes )
Strong Video experience (Polycom, Cisco)

Network Consulting Engineer Unified Communications Resume Examples & Samples

Build simulated VoIP networks in test labs to resolve highly complex problems and compatibility issues
Actively participate in virtual technology teams within Cisco is required
Typically requires BS, CS, or University degree equivalent plus 6-8 years’ experience in network engineering or telecommunications support environment
Large-scale network design skills. Undertake support as designated Professional Services engineer for large-scale networks
Must possess strong technical account management skills
In-depth knowledge of network management, network availability & capacity planning

Unified Communications Network Consulting Engineer Resume Examples & Samples

Set technical direction for Cisco Advanced Services best practices and functional roles within customer engagements
Act in a technical team leadership capacity and provide support as the focal point for highly complex customer problems
Generate voice network configurations from Low Level Design for highly complex environments; expected to generate standard project documentation including detailed test plan for highly complex networks
Perform analysis and diagnosis of highly complex VoIP networking problems
Troubleshoot and resolve the highly complex customer VoIP network problems across a broad range of technologies
Support pre-sales activity for highly complex networks
Expected to write technical white papers for new technologies supported by Advanced Services in an effort to develop VoIP network design & architecture best practices for Advanced Services
Expert level knowledge in TWO of the following and strong knowledge in all other areas of: IP internetworking, IBM internetworking, LAN Switching, ATM & Voice technologies, IP Telephony, SAN, CDN, Optical, Wireless, IPCC. WAN protocols (Frame Relay, ISDN). IP Routing protocols (IGRP, OSPF, EIGRP, BGP)
Expert level internetworking troubleshooting in a large-scale network environment
Minimum 1 year of experience in Professional Services or high-level support

Network Consulting Engineer Unified Communications Resume Examples & Samples

Provide Planning, Designing, Implementation, Operation and Optimization assistance to Advanced Services Customers around any of Cisco’s Collaboration solutions – Unified Communications or Business Video
Participates in design/implementation and migration, or problem resolution projects involving Unified Communications or Business Video solutions
Provides technical support for customers during software and hardware upgrades
Delivers migration plans, with a thorough understanding on networked applications and related dependencies
Typically requires BS/BA degree or equivalent in Engineering and/or IT areas
At least 5 years’ experience in either Deployment (designing, installing, configuring) or support of Cisco Unified Communications or Business Video Solutions
CCNP mandatory, CCIE preferred
Good understanding of call control protocols
Experience in enterprise applications, solutions and collaboration infrastructures
Interoperability skill with third party video product and technologies
Knowledge of Microsoft environment (Active Directory, LDAP, Windows Servers)
Strong customer-interaction skills and architectural skills

Unified Communications & Collaboration Architect Resume Examples & Samples

Provide guidance and recommendations to the Collaboration, Network, Information Security, and Enterprise Architecture teams. Define and extend technical and technology standards for Unified Communications and Collaboration. Author best practice and pattern documents and technical architecture specifications for Unified Communications and Collaboration solutions based on Industry and PepsiCo standards. Adhere to the global Service Plan (Road Map) with a tactical and strategic perspective for the Voice, Video Tier 1-2, Webcasting and Digital Signage areas. Consult on architecture direction and design issues as well as influence peers, cross-functional partners, and IT leadership. Effectively presenting facts and recommendations in oral and written form. Provide detailed knowledge of capabilities and licensing options to guide management on acquisition decisions. Provide technical oversight for workload migration from on-premises systems to the cloud instances. Define and extend technical and technology standards for communication. Author best practice and pattern documents for communications solutions based on PepsiCo standards
Significant experience in deploying large, complex solutions at Fortune 100 class companies
Knowledge of search engines, portals, collaboration, communication technologies, preferably with the following technologies: Microsoft FAST, Google Search Appliance, SharePoint, Lync, Exchange, Office 365, WebSphere Portal, WebSphere application servers, IBM Connections, IBM FileNet, IBM DataCap, IBM Forms, and WebLogic application servers. Knowledge of SSO, SAML, SSL, MS Web Application Proxy, and ADFS, Active Directory, and LDAP. Significant experience in the architecture, design development, and deployment of enterprise Java and/or .net applications and solutions
Significant experience in the architecture, design development, and deployment of enterprise level communications platforms such as Microsoft Exchange and Skype for Business or Cisco Call Manager
Extensive knowledge of Microsoft collaboration technologies and product expertise including Exchange, Lync / Skype for Business, o365. Experience with Cisco and/or Avaya IPT, Call Center and IVR technologies. Experience migrating video conferencing and/or telephony infrastructures
Solid technical aptitude, leadership, mentoring, customer facing skills. Stays up-to-date with technology and industry trends for Cloud based/Microsoft technologies by proactively participating in training, self-study, conferences, webcasts, user group participation, reading or other relevant means. Experience in developing and materializing technology strategies and roadmaps. Experience in the areas of infrastructure, middleware, integration, and solution development. Exceptional analytical and problem-solving skills. Excellent oral and written communication skills with the ability to influence and drive outcomes. Broad infrastructure background and with proven experience in technology and methodology and building environments in a distributed, global, environment. Strong Financial Acumen and experience in developing business case justification including technical and financial analysis. Strong understanding of financial modeling to include ROI and NPV. A min of 10 yrs as an architect or senior engineer. Undergraduate degree in Computer Science or related discipline

Unified Communications Architect Resume Examples & Samples

7+ years of related IT Networking and Unified Communications experience
Hands-on experience in UC technologies at a large enterprise or service provider
Experience in a Solutions Architect role strongly desired
Deep general proficiency designing and building environments in a distributed, global environment
Expert-level familiarity with several of the following products/technologies: Avaya Aura, iOS, SIP, H.323, MGCP, Active Directory
Experience architecting and implementing UC solutions in an enterprise setting, especially with migrations of 1,000+ users
Experience migrating video conferencing and/or legacy telephony infrastructures to UC in an enterprise setting
Possess a broad overall infrastructure background with proven experience in technology and methodology

Unified Communications & Collaboration Analyst Resume Examples & Samples

2+ years of experience with architecting and designing large-scale VoIP solutions using technologies similar to CUCM, Cisco Unified Communications Manager, CUPS unified Presence Server, Office 365, or Lync
2+ years of experience with Cisco or Avaya telephony equipment or similar, including Nortel, Genband, or Broadsoft
1+ years of experience with network signaling protocols, including SIP, SIMPLE, XMPP, or H.323
1+ years of experience with troubleshooting carrier and various connectivity issues for TDM, including old telephony copper wires vs VoIP, and IP networking fundamentals, including sub-netting, log in to router, and assign routing protocols
1+ years of experience with architecting and designing large-scale unified communications solutions, including VoIP, VTC, Chat and IM, Presence, and Web Conferencing
1+ years of experience with unified messaging, Directory Services, and authentication services, including PKI
Experience with transition and engineering plans
Experience with Office 365 or Skype for Business, Acano, or Vidyo
Knowledge of DoD communication and collaboration policies, including the UCR and DoDI 8100
BA or BS degree in EE, CS, or an IT-related field preferred
Cisco and Microsoft UC-, OCS-, and VoIP-related Certification

Unified Communications & Collaboration Analyst Resume Examples & Samples

2+ years of experience with architecting and designing large-scale VoIP solutions
2+ years of experience with Cisco or Avaya telephony equipment or similar equipment
1+ years of experience with network signaling protocols, including SIP, SIMPLE, XMPP, and H.323
1+ years of experience with troubleshooting carrier and various connectivity issues for TDM and IP networking fundamentals
Experience with Office 365 or Skype for Business

Senior Engineer Unified Communications Resume Examples & Samples

Provide engineering and support on Cisco UC and Contact Center Platforms including CUCM, CUC, UCCX and UCCE, Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)
Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise
Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals
Bachelor's degree required, preferred field of study IT or Computer Science
4-6 years’ experience administering, engineering and supporting ACME Packet session border controllers
4-6 years’ experience administering, engineering and supporting Cisco voice gateways
4-6 years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323
2-4 years’ experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, Cisco Call
2-4 years’ experience administering, engineering and supporting an IP/PBX platform
Ability to work independently and with a strong sense of system ownership
Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discus Experience with Interactive Intelligence CIC IP/PBX suite
Experience with SIP Peering
Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required
Ability to communicate technical terms to non-technical users preferred
Demonstrated experience of following an ITIL model preferred
Collaboration skills and attention to detail preferred
Strong best practice in adopting and compiling to a development lifecycle model (system and UAT testing in lab) preferred

Unified Communications Network Engineer Resume Examples & Samples

Define service from a day-to-day operations perspective; establish standards for their service
Build operational Operations and Maintenance (O&M) checklists to maintain the service (daily, weekly, monthly, yearly O&M checklists); build Tactics, Techniques and Processes (TTPs) and Standard Operating Processes (SOPs) associated with service checklists
Daily execution and oversight of service
Subject Matter Expert of current state and interface with Modernization branch for future enhancements of service
Oversight of vulnerability and remediation process associated with the service
CCNP Collaboration
IAT Level II certification

Director of Unified Communications Resume Examples & Samples

Analyzes complex voice, data and video complex business needs presented by IT management, IT staff the business user community and/or vendors and recommends technical solutions
Ensures the consistency and maintainability of existing infrastructure by creating, maintaining, and enforcing standards/procedures in partnership with Cisco, Verizon, MassIT for implementing technical solutions
Manages and maintains executive level vendor relationships
Directs operations in executing tickets, tasks according to a documented SLAs that meet or exceeds customer expectations
Directs and prioritizes the work load of subordinate personnel
Reviews all infrastructure designs, procurements, change control plans where applicable
Approves all business requirements prior to the technical solution
Represents the IT voice, data, video and engineering function to senior level executives, customer, vendor and partner meetings when appropriate
Participates on all hardware and software evaluations and maintains vendor contracts
Directs education programs for his/her staff
Performs salary administration and conducts interviews and makes recommendations for new hires, consultants and/or replacement personnel
Manage the day-to-day operational and tactical aspects of EHS converged voice and data network
Oversee voice and data projects and change control; assure best practice methodology, templates, checklists and communications

Engineer, Unified Communications Resume Examples & Samples

Evaluates and recommends new technologies designed to enhance the end user’s unified communications experience
Is capable of providing ongoing consulting with the business needs as it relates to telephone and network features to ensure that our service delivery closely matches the customer’s requirements
Is familiar with cloud telecommunications solutions and is capable of engineering cloud solutions to ensure a seamless integration between a variety of telephone and networking technologies
Provides support for existing teleconferencing solutions and evaluates and recommends new teleconferencing solutions which are capable of integrating with our Skype For Business service offering
Responsible for the analysis, configuration, repair, and deployment of features leveraged in a highly integrated and complex network and unified communications environment
Provides technical oversight on maintaining the Number Database, Voicemail database and feature operations of Colliers’ North America Cisco Unified Communications Manager (UCM), Unity Connections, as well as all telephones in North America connected to this centralized node
Maintains our network switching infrastructure and is responsible for the analysis and advanced troubleshooting of network performance and network connectivity issues for all North American offices
Will provide technical leadership and facilitate the delivery of telephone and network solutions involving periodic office integrations, office move projects and existing office upgrades
Provides ongoing IT workshops and periodic technical guidance for Tier I/II technical support
Collaborates with project teams on tasks related to Portfolio and Small projects, including feature enablement and enhancements, user acceptance testing, etc
Current CCNP Collaboration certification
Vendor Management experience with the ordering, coordination of delivery and installation of PRI, SIP, and teleconferencing services
Experience with Skype For Business Soft Phone Technologies and their interoperability with existing on premise telecommunications infrastructure
Experience with common routing technologies; BGP, OSPF, EIGRP, redistribution etc
Experience with common LAN switching technologies; STP, 802.1Q, LACP
Experience with CoS/QoS mechanisms and policies
Experience with LAN/WAN monitoring tools (implementation and use)
Proficient in capturing Infrastructure (voice/data Carrier services, system components & route configurations) for production support documents, an asset
Proficient at leveraging IP packet capture technologies to analyze and solve network performance and connectivity issues, an asset
Experience in building from detailed design as well as ad hoc
Skilled at supporting Network & Telecom teams when production support issues arise
Experience interfacing with various workgroups, both remotely and face-to-face. The ideal candidate would be skilled in delivering high level customer service and acute awareness of professional courtesy for a high-paced, demanding and compensation driven customer base
Multi-format communication skills are a must; email, conference calls, messaging and face-to-face are all applicable for the role
Being able to problem solve, while keeping costs, efficiency and user experience forefront would be a skilled requested of this role
Contract negotiations experience, an asset

Unified Communications Video Specialist Resume Examples & Samples

Senior UC specialist with 8-10+ years of hands on experience on Polycom Video conferencing, Cisco Voice , Skype for business collaboration and video technology and SBCs
Should have working experience supporting and migration of multivendor voice & Video Conference technologies and endpoints Should be able to follow the ITIL processes of Adaptive /Perfective /Preventive maintenance
Must have experience supporting Voice and Video infrastructure of a large enterprise Should have good understanding on large transition/acquisition type of projects , reporting to Client on voice/video technology support and integration of other IT components and underlying infrastructure
Must have Bachelor of Science degree and certifications in Polycom, MCSE communications or Audio Codes SBCs associate etc. are preferred
Extensive knowledge of Troubleshooting of call routing, delivery issues and experience with toll free carrier call delivery setup
Experience in Solution design, Implementation, Migration and upgrades
Good verbal and written communication skills; influencing skills, demonstrated technical leadership skills
Hands on knowledge on Audio codes SBC integration with
Hands on experience on Cisco CUCM, Connection , ER Polycom Video conferencing , and PRI SIP MGCP H323 , SIP audio codes troubleshooting, integration
Cisco MCU – MSE8000, Knowledge on managing and troubleshooting MSE Blades like 8710
Knowledge on PolycomTelepresence Conductor, TANDBERG Codian MSE Supervisor 8050 preferred
Telepresence Management Suite knowledge preferred on provisioning video endpoint and gateways , monitoring, call setup, tear down
Knowledge on Ad-Hoc & Multi-Party conference setup
Management of user account of Jabber on Cisco TMS, Knowledge on UCS 220M Virtualizations
Industry standard Video codec - H.264,SIP URI, SIP domain concepts & Polycom and video endpoints
Experience with Microsoft skype for business on premises solution and integration with Polycom
Knowledge on 3rd party devices such as Crestron application for IOS, AV Closet Management, Room based White Glove Support services ( hands and feet ) - preferred
Managing and monitoring the Video network for Quality of service issue’s like link loss, jitter, blurry active conference, Network coordination/vendor escalation etc
Monitoring the network with 3rd party tools including solar winds management & reporting tools

Unified Communications Network Consultant Engineer Resume Examples & Samples

Assist and support identifying skills and business shortfalls in a customer environment, and participate in establishing programs to address them
Plan and execute highly complex VoIP Upgrade and Migration activity
Assist customer with deployment of related tools that support a customer and related Network Management Systems
Active participant in virtual technology teams within Advanced Services
The position involves travel ranging from 40-60% over the long-term, including short periods of 100% weekday travel
CCIE certification
Advanced degree strongly preferred

Engineer, Unified Communications Resume Examples & Samples

Provides direct technical guidance and support to the team responsible for design, build and run functions of Mylan’s global video, web and audio conferencing solutions including video content distribution, digital signage and room A/V technologies such as lighting controls, A/V switches, AMX/Crestron control systems, projectors and screens. Mylan currently uses a Cisco/Tandberg/Codian infrastructure. Cisco Webex is the current web conferencing solution. Sonexis conference manager is the current audio conference solution
Without supervision, deploy and configure network equipment including, but not limited to, videoconferencing endpoints and infrastructure, A/V equipment, switches, routers, wireless, and IP telephony
Develop audiovisual system designs, including detailed schematics relating to wiring, equipment and signal flow
Assist in the development of intuitive user interfaces for audiovisual systems
Develop network documentation including technical drawings
Provides day-to-day operational or project support of Mylan’s conferencing systems with an emphasis on assuring goals and commitments are met on time and with a high level of quality
Communicates and interfaces with users at all levels of the organization including senior executives
Is instrumental in the creation of technical standards, policies, procedures and best practices relating to conferencing applications and systems, leveraging industry standards
Provides planning, leadership, direction, and technical expertise regarding video and conferencing services. Actively monitors new technologies to determine and implement processes that increase efficiency, assure security and recoverability, improve availability, and optimize resource use
Works closely with the network, server, security and VoIP platform teams to ensure integration and stability within the conferencing platform
Recommend, schedule, and perform network improvements, upgrades, and/or purchases
Provide on-call support for the corporate network and services
Minimum of a Bachelor's degree (or equivalent) and 2-4 years of experience. However, a combination of experience and/or education will be taken into consideration. Network certification (CCNA, ComTIA Network+, etc.) and/or audiovisual systems certification (e.g. InfoComm CTS) a plus
High level of analytical and problem-solving abilities. Ability to conduct research into conferencing/collaboration issues and products as required. Strong design documentation skills. Strong interpersonal and oral communication skills. Highly self-motivated and directed. Excellent organization skills; ability to work on more than one project at a time with attention to detail and quality. Ability to effectively prioritize and execute tasks in a high-pressure environment. Must possess time management skills, organizational skills, writing skills, and computer skills including Microsoft Word and Excel
Working knowledge of the latest video conferencing and immersive telepresence solutions, equipment and technologies. A base knowledge in data network foundations and the Open Systems Interconnect Model. Experience working in a team-oriented, collaborative environment. Possess at least a base understanding of network switching and routing
Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a relatively long-term perspective, for desired results
Proficiency in speaking, comprehending, reading and writing English are required

Unified Communications Architect Resume Examples & Samples

Provide technical leadership to the design, execution and documentation of customer UC initiatives, which may include on-premise, cloud, or hybrid deployments
Assess existing customer telephony and UC implementations
Design and architect UC implementations
Create and execute strategies for co-existence with and migration from legacy telephony and UC implementations
Work with customers to create and execute test plans and user acceptance testing
Create and execute knowledge transfer strategies for successful solution hand-off to customer or Managed Services
Develop new approaches and processes within your area of expertise
Work with project teams to scope project opportunities
7+ years’ work experience in a technology role with exposure to varying IT solutions and technologies
5+ years’ work experience in a Unified Communications role within a complex environment
Experience in designing, deploying and maintaining complex telephony and UC architectures
Expertise in Microsoft Lync/Skype for Business and ecosystems
Experience with integration of PBX and UC environments
Experience with call-routing, dial-plans, and voicemail integration
Good knowledge of LAN/WAN concepts, in particular as relevant to UC implementations
Experience with TOGAF is an asset
Experience in a customer-facing role
Technical leadership; ability to act as a subject-matter expert
Ability to work independently and as part of a cross-functional team

Director Unified Communications Resume Examples & Samples

Leadership for establishing current and long range objectives, plans and policies for NCR global Unified Communications strategy and technologies
Leadership for establishing current and long range objectives, plans and policies for NCR global Contact Center strategy and technologies
Leadership for establishing a consistent and progressive strategy and architecture for Unified Communications and Contact Center to permit timely exploitation of new developments in telecommunications
Leadership for technology strategic planning and the development and implementation of new communications technology initiatives to enhance the global business. Work with business management on priority setting and solutions for long term problems
Developing and managing technology budgets, allocate resources and coordinate schedules of technology implementations
Provide guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels
Establish and Maintain key relationships with strategic suppliers such as Cisco, AT&T, and Global Crossing

Head of Unified Communications Product Manager Resume Examples & Samples

Leading new product evaluations and testing, design and architecture of new products , software development, documentation of physical/logical designs , baseline configuration standards, cross-platform interoperability and Level 4 operational support
Identifying infrastructure cost of ownership efficiency roadmap items for RTC architecture
Ensuring all systems and platforms are compliant with corporate information security and risk standards and processes prior to deployment
10+ years of experience in Information Technology, with an emphasis on Real Time Communications and it’s interoperability with blended technologies
Demonstrate service management experience with the ability to incorporate service, engineering and project management demands
Existing experience of telephony PBX environments, Video conferencing, streaming video, trader voice turrets, voice recording and contact centers
Extensive knowledge in VoIP transport such as, H.323, SIP, call admission and control mechanisms, Integration of cross platform technologies, centralization of call processing and network policy enforcement (i.e. QoS)
Develop integrated monitoring solutions, correlating cross-platform events
Good understanding of Network technologies and their relationship with the Real Time Communications solutions
Advocate of risk management, driving controls based mindset
Excellent financial management and control skills
Excellent relationship management skills

Cisco Unified Communications Service Planner Resume Examples & Samples

Planning and deploying telephony systems for locations that utilize older technologies such as Centrex
Defining refresh plans, including budgets and implementation timelines for replacement of end-of-life equipment including coordinating with local site personnel to implement the replacement equipment
Upgrading software versions of components such as Call Managers and firmware
Developing and implementing robust communication plans to ensure customers are aware of changes that may affect their day to day work
Collaborate with global team members in Europe and Asia-Pacific to ensure a truly unified experience for end users
Willingness to occasionally work weekends or off hours in support of deployments, and other changes
Bachelor’s Degree in Computer Science or Computer Engineering or related degree
1+ years of experience with Cisco's Unified Communications Telephony infrastructure
1+ years of experience with of networking (switching, routing)
Knowledge of the IT Operating Model / IT Service Management
Expertise and understanding in SharePoint
Experience with Microsoft office tools (Excel, Word, MS Project)
Experience to Project Manage IT Development and/or Infrastructure Deployments
Motivated and self-starter
Ability to communicate effectively with business customers and IT professionals including globally distributed teams; the ability to adjust communications appropriately for the audience; work with all levels of management and diverse work groups
Highly motivated and self-empowered to identify and resolve issues

Unified Communications System Administrator Resume Examples & Samples

Serve as an escalation point for Jr. System Engineers & System Administrators for all issues related to Unified Communications environment within the Desktop solution
Identify issues and create improvement processes to help with the reduction of incident outage times
Develop and maintain documentation of all processes associated with administration of the network and duties performed by network & system administrators

Unified Communications Conferencing & Collaboration Planner Resume Examples & Samples

2+ years of experience with Business, IT, and Supplier relationships
2+ years of experience researching, planning, and delivering technology solutions (hardware and/or software) at the Enterprise level
Ability to cope with and work with ambiguity; when precedent or process are unavailable the candidate should be able to develop sound, sustainable assumptions to emerging business problems
Strong written and oral communication skills; able to clearly convey complex blends of business and technical matters to a range of audiences
Self-starter and highly motivated; uses sound business judgment and exhibits strong leadership qualities
Experience in developing technology roadmaps and demonstrates strategic thinking
Awareness of Cisco Unified Communications products and services, particularly Telepresence and WebEx
Familiarity with Ford ITO Plan, Build, Operate model and the related processes
Strong knowledge of Ford collaboration tools (e.g. SharePoint/WebEx/Excel)
Financial forecasting and metrics reporting experience

Unified Communications Senior Consultant Resume Examples & Samples

Significant background and experience in contact center technologies having supported large or multi-site contact center operations including direct experience with: telephony, ACD, IVR, CTI, digital recording, WFM, multi-site and omni-channel operations including web portal and mobile app development
Define, architect, and build ground-breaking enterprise level contact center services to support our ever expanding needs in the contact center environment
Partner alongside engineers to manage and grow contact center services; click to call, click to chat, and call back services for our contact centers
Define future business needs to ensure we are always anticipating business needs before they become a reality
Develop and deliver presentations to engineers and operations teams to provide internal training on contact center systems
Lead contact center strategic planning and needs assessment exercises
Develop comprehensive contact center designs and effectively manage the deployment / implementation process through cutover and customer acceptance
Act as a liaison between the business and technology groups to ensure business needs are adequately met with technology solutions
Analyzes technology industry and market trends and determines potential impact on the enterprise
Leads/facilitates the creation of principles to guide technology decisions for the enterprise
Leverage of data and metrics to help drive decision making
Ability to foster collaborative relationships in cross-functional teams and work in matrix environment

Unified Communications Systems Administrator With TS Resume Examples & Samples

Manages the functionality and efficiency of a group of computers running on one or more operating systems
Maintains the integrity and security of servers and systems
Sets up administrator and service accounts
Maintains system documentation
Interacts with users and evaluates vendor products
Makes recommendations to purchase hardware and software; coordinates installation and provides backup recovery
May program in an administrative language
Develops and implements testing strategies and document results
Work daily within Remedy ticketing system to provide support for voice, video and/or data communication issues
Support Cisco collaborated endpoint technologies to include
Cisco 7900, 9900 and 8800 series endpoints
Cisco Unified Communications Call Manager (CUCM) version 10.x
Cisco Unity Connection
Cisco Unified Communications Manager IM and Presence
Cisco Telepresence Solutions
2-5 years of directly related experience in systems administration and analysis
2-5 years of directly related experience in systems engineering and administration
Knowledge of the principles, methods, and techniques used in Unified Communications and system design
Knowledge of Cisco Unified Communications operating systems, Cisco Video solutions, VCS, TMS and Virtual Telepresence Server
May require professional certification in one or more specific technologies, depending on job assignment
Attention to detail, strong organizational skills and a forward thinking approach is a must

Product Manager, Unified Communications Resume Examples & Samples

Develop product requirements that enable great customer experiences and outcomes
Interface with internal and external technical partners to understand options, trends, and ultimately influence and/or pick our solutions
Flush out assumptions, costs, and resource requirements for input to build business cases aligned to the Stage Gate intervals
Build strategic product roadmaps to gain buy in from senior management and cross-functional teams
Collaborate with others to find alignment on strategy and opportunities to link products into larger customer solutions
Influence internal and external stakeholders to understand the EBU product strategy in order to have buy-in and alignment
Duties may include managing others as the need arises
University degree in Business or Engineering or a combination of work experience and education relevant to the role
Prior experience with wireless and/or wireline voice and data services
Solid understanding of telecom market trends and emerging technologies
Background in customer LAN/WAN design and/or management
A logical thinker with strong research and analytical skills. This candidate is able to see the "big picture" and drill down into technical specifications
A candidate with strong interpersonal skills - someone who works well with others and is able to work effectively with all levels of cross-functional teams
A self-starter who takes ownership and is able to work effectively with little supervision
Adjusts quickly to shifting priorities and rapid change
Strong work ethic and communication skills
Ability to learn processes and procedures quickly and adapt to a fast-paced working environment
Proven ability to prepare and deliver professional documents and presentations to all levels of an organization

Unified Communications Architect Resume Examples & Samples

Works directly with cross organizational teams to develop, design, and implement innovative solutions based on business requirements and current or new collaboration technologies
Provides consultative approaches to understanding the business and technical requirements within architectural domain
Sets technical direction for collaboration and advanced services best practices
Works directly on planning, designing, testing, and implementation of collaboration solutions
Creates and provides technical documentation for Collaboration/Unified Communication solutions related to all phases of planning, designing and implementing a project, such as requirement documents, HLD, LLD, Test Plan and Network Implementation Plan
Provides technical guidance to troubleshoot and resolve highly-complex VoIP issues; and
Provides trial, testing, and demonstration support
Requires Associate’s degree or equivalent work experience
Minimum five years of relevant experience as engineer/architect planning, implementing, designing, supporting and troubleshooting Cisco Collaboration Technologies
Required expertise and experience with CUCM and in Unified Communication technologies (such as Jabber/Presence, VOIP, Dial Plan, SIP Trunking, SME, UCCX, SBC, Gateways, Virtualization) and strong knowledge in other areas of Collaboration, such as: Business Video, Customer Collaboration, Webex, Datacenter, QoS and Cloud/CaaS
Experience with Skype for Business
Expert level internetworking troubleshooting in a large-scale collaboration solutions
CCIE Collaboration / Voice or equivalent experience
Large-scale Unified Communications design skills
Experience in professional services planning, designing, implementation and high-level support
Clear leadership, communication, and documentation skills, as they need to interact with every level, from end users to senior executives
In-depth knowledge in operations, management, availability, and capacity planning of collaboration solutions
Bachelor’s degree in relevant field
Knowledge and experience with Avaya phone systems

Unified Communications Service Manager, IT Resume Examples & Samples

Expert understanding of Unified Communication technologies and strategies
Experience with Avaya telephony and contact center, Skype for Business, BlueJeans and Webex
Experience managing projects and resources to execute and deliver enterprise communications services
Prepares recommendations and effectively manages costs for areas of responsibility
Directs the evaluation of various hardware and software and service resources to identify strengths, weaknesses, and potential benefits
Experience in administering multiple telecommunications systems and vendor contracts in a multi-site environment
Experience managing capital and operational budget
Experience in managing 3rd party integrators as part of install and ongoing support
Strong background collaborating with business stake holders and IT teams
Bachelor’s degree (preferably in Information Technology) or equivalent work experience
Minimum seven years of experience supporting enterprise telecommunications, video conferencing, production environments, in multiple locations globally
Experience with VOIP, SIP, Avaya Telephony

Unified Communications & Collaboration Architect Resume Examples & Samples

Provide guidance/recommendations to the Collaboration, Network, Information Security, and Enterprise Architecture teams. Define and extend technical and technology standards for Unified Communications and Collaboration. Author best practice and pattern documents and technical architecture specifications for Unified Communications and Collaboration solutions based on Industry and PepsiCo standards
Adhere to the global Service Plan (Road Map) with a tactical and strategic perspective for the Voice, Video Tier 1-2, Webcasting and Digital Signage areas
Consult on architecture direction and design issues as well as influence peers, cross-functional partners, and IT leadership. Effectively presenting facts and recommendations in oral and written form. Provide detailed knowledge of capabilities and licensing options to guide management on acquisition decisions. Provide technical oversight for workload migration from on-premises systems to the cloud instances. Define and extend technical and technology standards for communication. Author best practice and pattern documents for communications solutions based on PepsiCo standards
Significant exp in deploying large, complex solutions at Fortune 100 class companies
Knowledge of search engines, portals, collaboration, communication technologies, preferably with the following technologies: Microsoft FAST, Google Search Appliance, SharePoint, Lync, Exchange, Office 365, WebSphere Portal, WebSphere application servers, IBM Connections, IBM FileNet, IBM DataCap, IBM Forms, and WebLogic application servers
Knowledge of SSO, SAML, SSL, MS Web Application Proxy, and ADFS, Active Directory, and LDAP
Significant experience in the architecture, design development, and deployment of enterprise Java and/or .net applications and solutions
Solid technical aptitude, leadership, mentoring, customer facing skills
Stays up-to-date with technology and industry trends for Cloud based/Microsoft technologies by proactively participating in training, self-study, conferences, webcasts, user group participation, reading or other relevant means
Experience in developing and materializing technology strategies and roadmaps. Experience in the areas of infrastructure, middleware, integration, and solution development. Exceptional analytical and problem-solving skills
Excellent oral and written communication skills with the ability to influence and drive outcomes
Broad infrastructure background and with proven experience in technology and methodology and building environments in a distributed, global, environment
Strong Financial Acumen and experience in developing business case justification including technical and financial analysis. Strong understanding of financial modeling to include ROI/NPV. A minimum of 10 years as an architect or senior engineer.Undergraduate degree in Computer Science or related discipline
Cisco CCNA, CCNP, CCVP certifications preferred. Microsoft MCTS and MCITP Certification strongly desired
Strong knowledge of Microsoft Lync Server 2013, SkypeForBusiness, and/or Office365 collaboration solutions is desired Knowledge of Microsoft Exchange Unified Messaging preferred

Lead Technical Support Engineer Unified Communications Resume Examples & Samples

Provides technology/product training and intellectual property material as required
Acts as focal point for large account network problem resolution
Interacts across other technical teams and development teams at peer level
Generate clear and concise documentation in the form of case notes, technical tips and white papers

Technical Support Engineer Unified Communications Resume Examples & Samples

Provide support for Federal customers in the Federal environment
Provides second/third level technical support for voice and video technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
Effectively utilizes moderate to complex lab setups to recreate and solve problems
Submits complete and correct bug reports in area of expertise
Acts as a technical expert and provides support on a world-wide basis

Unified Communications Contact Center Specialist Resume Examples & Samples

Bachelor's degree and eight years of relevant experience, or a combination of education and relevant experience
Experience in networking, voice communications and video conferencing technologies
This position requires a minimum of 3 years of extensive experience in managing, delivering and supporting a complex, technical and client-focused IT environment
Experience with complex multi-system platforms and vendors
Ability to deploy/maintain Cisco Video products like TMS, VCSC/E, TP Conductor, Codian/8510
Experience on video endpoints (Polycom, Cisco/Tandberg, Lifesize)
Experience coordinating multi-system and computing environments in independent computing facilities
Experience with Cisco UCM, Gateways, F5 Load Balancer, Session Border Controller, Cisco NAT traversal, firewall, Cisco Jabber, etc
Experience developing/implementing a business continuation and disaster recovery plan
Proven ability to develop appropriate plans to meet computing needs
Expert ability to program in multiple programming languages in multiple operating systems
Proven ability to lead and work on large/complex system deployment projects in a team environment
Advanced knowledge of security trends and best practices

Unified Communications Resume Examples & Samples

8 years of voice or data communications systems support experience in a large enterprise environment. Knowledge of healthcare operations preferred
One or more of the following disciplines is required
3-5 years of data security focus in a large enterprise network environment AND/OR
3-5 years of wireless network design and implementation AND/OR
3-5 years of voice over IP in a large enterprise network environment
Organized, self-starter. Must be able to work independently
Consistently demonstrates and applies data/voice network design principles and concepts
Demonstrates strong understanding of circuit types, interfaces, and telecommunications vocabulary
Consistently demonstrates strong analytical and problem-solving skills in an IP environment
Demonstrates ability to communicate detailed network specifications
Consistently demonstrates high level Cisco skill set
Must communicate timely and appropriately
Provide courteous and effective customer service
Manages vendor relationships
Supports goals and missionof Centura Health and standards of Information Technology
Perform duties and interaction with others in a professional manner
Maintain good working relationship with peers and co-workers
License/Certifications based on required discipline

Expert Architect Unified Communications Resume Examples & Samples

Develop and implement standards and processes to deliver technology that minimizes risk and maximizes efficiency
Develop Security readiness for implementation of UC related projects and apply appropriate industry best practices
Apply design and engineering expertise in Cisco UC platforms including CUCM, CNXN, SIP-CUBE, and TDM voice gateways
Work with third party providers to deliver tools and skills needed to fulfill EE collaboration strategy
CCNP Voice or equivalency preferred
Up to 10% travel, including international, required
Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field (foreign equivalent accepted)
Five years' progressive post-bachelor's experience as UC engineer in voice/video systems around primarily SIP platforms. Some exposure to discussions around scripting and provisioning technologies
5 years' experience in the following
Working with Cisco UC products ranging from video tele-presence, telephony, and messaging platforms
Working with mobility based solutions for remote workers (call forking, softphone, iOS/Android integration)
Creating, adopting, and executing engineering deployment plans within a large multi-national enterprise
Ability to work multiple projects with minimal supervision simultaneously

Senior Lync Unified Communications Administrator Resume Examples & Samples

Administers and maintains the Lync farm topology including front-end servers, load balancers, session border controllers (SBC), MS SQL database servers, Edge Servers, Telco gateways, central monitoring systems including the proper distribution of system roles and services using administration tools
Leads infrastructure implementation and maintenance. Establishes Lync performance baselines. Identifies, troubleshoots and mitigates system, network, and input/output issues. Fine tunes system performance periodically
Supports technical and non-technical associates. Diagnoses issues, researches potential solutions, and coordinates resolution. Develops and maintains related administrative and associate documentation on an ongoing basis
Mentors junior Support Techs for Level 0/1/2 triage of reported Lync issues; and AV techs on advanced telco troubleshooting
Designs, configures and maintains Lync usage policies and governance structure. Ensures system integrity in accordance with business requirements regarding privacy, security, and regulatory compliance. Develops and enforces industry best practices
Manages UC interconnections with other key infrastructure technologies such as email, Active Directory, SharePoint, Office 365, Mobile devices, Audio Visual systems, etc
Maintains lab environment for testing and development. Constantly updates work instructions and best practices documentation and on new means to educate end-users on effective use of communications and collaboration features of UC infrastructure
Proven knowledge and understanding of Microsoft Skype Server 2015, Lync Server 2013, Skype Office365, Skype Broadcast and component technologies – as demonstrated via previously managed global deployments serving dispersed users and integration of data sources
Strong understanding voice routing, quality of service, call admission control, Lync Mobility, group/system policies, survivable branch appliances, unified messaging, Active Directory, internal and external PKI, federation, persistent chat
Adept at PowerShell scripting, regular expression, policy management, etc
Thorough and proven understanding of TCP/IP and network protocols and systems, security and networked storage protocols, Kerberos, Remote Access (VPN), DNS, DHCP, VLANs, DSCP tagging on wireless and wired networks
Experience with centralized monitoring technologies such as Nectar UCMP; EventZero, SolarWinds, etc
Experience with tracking and reporting deviations from performance baselines, issues and identifying end-user experience enhancement opportunities
Experience with maintaining lab, development/test environments based on industry best practices. Experience with access control and governance strategies
Related industry certifications preferred
Proficient in Microsoft's Windows Server Operating System (2012 R2 and above), IIS server and Power Shell. Strong familiarity with SQL Server 2012 (and above) and MS Exchange on premise and with Office 365
BS degree in Computer Science or equivalent required. In addition, eight to twelve years’ experience essential in an IT environment comparable to New Balance, with four+ years on Skype/Lync and related technologies
Excellent interpersonal, verbal and written communication skills. Comfortable contributing to meetings and at team discussions. Cognizant of working with diverse and global teams
Quick learner with creative and analytical problem solving skills
Customer service driven/focused with a proactive and positive can-do approach. Demonstrates commitment to organization’s policy framework and practices continuous improvement

Unified Communications & Collaboration Engineer Resume Examples & Samples

Coordinating work with engineering and operational staff to evaluate, design, and deploy changes to UCC standards that optimize service quality and employee productivity within a standard systems engineering framework
Serving as the highest point of escalation for audio, video, and web conferencing problems that could not be resolved by Tier 1-3 support teams
Ensuring that the tools and processes are in place to manage performance, capacity, availability, and quality
Providing feedback to improve workgroup effectiveness
Dependable production engineering skills
Desire to promote the ETS - Infrastructure Engineering & Delivery organization
Excellent understanding of all operational support processes and escalation processes
Microsoft Skype for Business and Lync 2013 Infrastructure and Clients
Microsoft Office 365 – Skype for Business Online
Experience with migration to Office 365 preferred
Microsoft Skype for Business over virtual clients (VMWare, etc)
Video, Voice, Web Conferencing (Skype, WebEx, GoToMeeting, etc.), and IP Telephony Technologies
UCC Communications Protocols (SIP, RTV, WebRTC, H.264, and H.323)
Familiarity with Lync/Skype-enabled video conference room systems and room design
Familiarity with Data-Loss Prevention (DLP) and e-Discovery systems

Manager, Unified Communications Resume Examples & Samples

Minimum seven years of experience supporting enterprise IP networks supporting voice, video, and data
Minimum three years of experience managing a team of technical staff
Solid understanding of Unified Communication technologies including the following: Cisco technologies (Unified Communications Manager, Cisco Call Manager ACD, Cisco TelePresence Management Suite), Microsoft Office 365, Skype for Business, web conferencing tools, and Avaya telephony
Demonstrated knowledge of legacy telecommunications systems
Experience in administering multiple telecommunications systems and vendor contracts in a large, multi-site environment
Successful experience leading project teams that require frequent collaboration and precise execution
Experience creating and managing large Capital and Operating budgets
Demonstrated experience managing a service operation including proactive customer engagement, concise/timely status reporting, and the effective utilization of all available resources
Strong background working with network teams
Articulate in both verbal and written forms
Must be skilled in translating complex technical concepts into terms that can be understood by business leaders
Ability to establish and effectively maintain partnerships with Service Desk, PMO, Systems teams, Application teams, and various 3rd party organizations
Demonstrated understanding of enterprise change management procedures

Unified Communications & Collaboration Manager Resume Examples & Samples

Manages department activities to design new products, modify existing designs, improve production techniques and develop test procedures
Analyzes technology trends, human resources needs and market demand to incorporate appropriate trends, technological advancements and industry information into the department's current and future plans. Confers with management, production and marketing staff to determine engineering feasibility, cost effectiveness and customer demand for new and existing products
Allocates engineering resources across projects and provides ongoing evaluation of project status to ensure project commitments are fulfilled and objectives are met
Consults and negotiates with clients to discuss system requirements, prepare specifications, explain proposals and present engineering reports and findings
Provides technical expertise with the development, analysis of, troubleshooting and testing of new and ongoing project matters
Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines
Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary
Researching, analyzing, recommending and implementing new technologies and tools, updated processes and techniques
Mentors and trains direct reports as required
Assists with training clients in communication technology
Prepares equipment recommendations and cost quotes for new solutions and equipment updates
Participates in design and peer reviews
Bachelor's degree in engineering or related field preferred
Nine or more years of engineering experience in a related area
Five or more years of leadership/supervisory experience included
Experience working with engineering processes and procedures
Experience working with department's overall business objectives and goals
Experience working with business areas such as Sales/Marketing, Business/Financial Analysis, Project Management
Strong human relations skills to select, develop, mentor, discipline and reward employees
Strong interpersonal skills to establish/maintain customer and vendor relationships
Strong comprehension skills for understanding needs and developing and applying solutions
Ability to manage staff and work as part of a business development team
Ability to troubleshoot technical problems either on-site or remotely
Ability to work productively across diverse customer sites, with different levels of technical focus
Ability to manage large or multiple projects
TS/SCI required, 5 years of experience as a Voice and Video solutions manager, Bachelors Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications, training or work experience

Unified Communications Architect Resume Examples & Samples

Design, development, implementation support, and analysis of technical products and systems as they relate to Unified Communications (UC). Provides advanced design and engineering functions for the voice and video networks
Validate existing systems and recommend changes to optimize the design and performance of UC products and/or procedures
Act as a consultant to aid in the development of solutions. Identify opportunities and recommend solutions for improving service efficiency and effectiveness. Works closely with the Project Management Office and stakeholders to provide guidance and advice concerning Unified Communications infrastructure
Provide Level 3 support for UC systems
Document designs and operational procedures, and hand-off engineered solutions to the service delivery and operations teams
Effectively understand & communicate strategic and global UC initiatives and infrastructure
Bachelor degree preferred in technology, IS or related field
6+ years of relevant experience
Technical Requirements

Unified Communications SME Resume Examples & Samples

Manage and maintain overall technical solutions integrity of DLG’s Hosting & Networks, including integration across EUC/Voice, applications and the supporting infrastructure
Contribute to Technology strategies, architectures and standards
Define EUC/Voice technical strategies and standards (aligned to DLG technical standards)
Develop and promote deep technical expertise, insights and thought leadership related to Unified Communications
Maintain subject matter expertise of the external market and emerging technology trends related to Hosting & Networks
Exploit supplier’s knowledge and insights and influence supplier roadmaps
Develop own external / internal network to gather intelligence and promote DLG as industry leaders in the field
Develop insights and plans to increase the value DLG obtains from Hosting & Networks
Coordinate, guide and support the planning and delivery of technical changes to Hosting & Networks
Assess the impact of proposed solution architecture on Hosting & Networks and solutions. Ensure that proposed solutions are aligned with Technology architectures, standards and road maps
Identify and assess technical solution options and associated costs, conduct gap analysis, and proof of concepts for new solutions, as appropriate
Quality assure requirements, impact assessments, design specifications, resource estimates and technical changes
Support business case production
Validate and challenge 3rd party estimates
Review and signoff on outcome of detailed design phase
Develop and implement a Technical assurance approach which provides confidence to stakeholders and ensures that the value of proposed changes will be achieved
Provide proactive advice and guidance to support third party suppliers to ensure the delivered solution meets the agreed service and solution design and standards (including security protocols)
Acts as escalation point for technical design issues
Develop trusted working relationships with 3rd party suppliers to ensure they are proactive in raising opportunities for technical innovation and improvement
Identify opportunities to reduce total cost of ownership and performance
Analyse supplier roadmaps and end of life cycles; assess impact and recommend actions
Plan and implement decommissioning / retirement of applications
Work collaboratively with service integration, service operations and service management teams to support end to end service operations across the supply chain
Support the coordination and resolution of escalations and priority incidents on an exceptions basis)
Provide input to service management processes as required (e.g. availability & capacity management)
Ensure there is effective knowledge retention of technical aspects of Hosting & Networks and that there are no single points of failure
Ensure knowledge artefacts are created, shared with and maintained by 3rd party suppliers
A strong track record of developing and maintaining Unified Communications solutions in an enterprise scale environment is essential for this role
Extensive infrastructure experience gained in large homogenous environments is essential
Solid experience managing vendors / working in an outsourced technology environment will be key

Unified Communications & Collaboration Analyst Resume Examples & Samples

2+ years of experience with architecting and designing large
Scale VoIP solutions
1+ years of experience with architecting and designing large
Scale unified communications solutions, including VoIP, VTC, Chat and IM, Presence, and Web Conferencing
BA or BS degree in EE, CS, or an IT
Related field preferred
Cisco and Microsoft UC
, OCS
, and VoIP
Related Certification

Unified Communications & Collaboration Analyst Resume Examples & Samples

Scale VoIP solutions using technologies similar to CUCM, Cisco Unified Communications Manager, CUPS unified Presence Server, Office 365, or Lync
1+ years of experience with troubleshooting carrier and various connectivity issues for TDM, including old telephony copper wires vs VoIP, and IP networking fundamentals, including sub
Netting, log in to router, and assign routing protocols

Solution Sales Consultant Unified Communications & Mobile Resume Examples & Samples

Responsible for Unified Communications and Complex Mobile Value Added Service opportunity generation and closure, against UC and Mobile product/partner portfolio, and within defined sales channels, to achieve sales targets
Accurately forecast your sales opportunities and performance vs target
Establish and actively develop key internal stakeholder relationships within
Your aligned core sales channel
BT’s wider marketing, product, sales support and service teams
Establish and actively develop customer relationships in support of account development and sales opportunity closure
Establish and actively develop external relationships into BT’s key business partners
Contribute to Account Development Plans and Customer Contact Strategy
Proactively define and execute sales campaigns within aligned sales campaigns, driving P&L Performance and aligned sales team skills development
Coach and mentor Sales Professionals across the team and department
Regulalrly present insights and shared learning at team meetings and internal events
Proactively chair sales Opportunity and Business reviews with your aligned sales team(s) for sales skill development, and accelerated opportunity progression purposes
Produce Win/Loss reports as and when stipulated via SFDC
Escalate any barriers preventing Sales or Billing to the appropriate level
Maintain deep knowledge of, new developments, customer needs and competitor activity/capability in the UC and Mobile market place, sharing insight widely proactively
Regular updates of Corporate CRM systems (e.g. SFDC)
Grow customer satisfaction, working with Account Managers, other Specialists and BT departments
Execute any additional responsibilities instructed by the line manager
To follow and support relevant quality, safety, and security management system requirements
One or more of: Cisco/Microsoft UC/IPT vendor solutions (must have)
One or more of: Avaya/Mitel UC/IPT vendor solutions (nice to have)
Significant and recent (in last 12 months) experience selling complex mobile services
Significant Solution Selling front line selling experience
I.E. individually generating, developing and closing your own opportunities
Significant Solution Selling channel management experience
I.E. Defining, orchestrating and evolving Sales Plans, in agreement with Core Sales Leadership, to be executed through your aligned Core Sales Channel

Unified Communications Administrator Resume Examples & Samples

Provide Tier 2 support related to end user UC functions and technologies including Windows desktop, Active Directory, Lync\Skype for Business client, voice and conferencing solutions and phone hardware
Assist in monitoring and managing the health of solutions and services, diagnosing / fixing basic system problems and escalating problems to senior staff or vendors
Research new products and services, partnering with internal customers to identify needs and working with vendors to design and recommended appropriate solutions
Bachelor’s degree in IT-related field, recognized equivalent in work experience or a combination of work experience and education

Cisco Unified Communications Architect Resume Examples & Samples

10+ years designing, architecting, implementing, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail, Cisco ICM and CVP
3+ years hands on, multi-site contact center systems integration experience with ACD and IVR solutions, with Cisco UCCE preferred
Prior support experience of the ICM environment including ACD, PG, IVR PG, and CTIOS
Prior experience designing, architecting, and administering routers, switches, RAS, TACACS and LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling] and VoIP infrastructures

Unified Communications Specialist Resume Examples & Samples

Achieve defined sales objectives of Enterprise Business Unit Large Enterprise for next generation products (Unified Communications Product Portfilo and Associated Professional Services)
In conjunction with the AE, create and execute an overall Territory Plan comprised of specific coverage initiatives to achieve defined KPIs
Create innovative proposals and deliver strategic sales presentations
Establish productive, professional relationships with key personnel in accounts, specifically at the executive decision making level
Clearly communicate the value of the security solution to the prospective customer and promote the benefits of and endorse Rogers in collaboration with the AE. Thoughtfully differentiate Rogers against the competition in each opportunity
Work closely with AE & Solution Engineering to propose, design, price and close qualified opportunities. Leverage all Rogers resources to help with design and document the best possible Rogers solution(s) based on the customer requirements (business, budgetary and technical)
Ensure that all opportunities, processes and procedures are completed and tracked through Rogers CRM (Salesforce.com). Record/document all requirements and outcomes from meetings
Communicate the clients’ goals and represent their interests to internal teams. Provide regular two-way communication between the clients and teams to provide relevant representation and manage client expectations with respect to product solution, Rogers and Customer provisioning activities and reasonable provisioning timelines
Negotiate pricing to ensure profitable margins. Follow the process for escalation of non-standard pricing to internal executives as required
Successfully manage the transition of ownership back to the Account Executive post project implementation
Review all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met
A track record of results in direct sales in multiple segments and verticals
Consultative Sales individual who can complete business cases to support customers in the decision making processes
Proven ability to develop and foster senior-level relationships

Unified Communications Specialist Resume Examples & Samples

Provide expert Tier 1 and Tier 2 support for Unified Communication technologies
Operational responsibilty of Unified Communications solutions with a focus on IP telephony
Ability to work directly with Internal customers to gather information and troubleshot telephony issues
Engage and collaborate worldwide to support and maintain solutions to enable effective communications tools
Conceptual knowledge of Cisco IP telephony
Conceptual knowledge of PBX\Call Manager
Conceptual knowledge of Cisco Jabber Voice
Conceptual knowledge of SIP trunking solutions
Conceptual knowledge of Global Dial Plans
Conceptual knowledge of Cisco Voice Gateways
Conceptual knowledge of Protocols (G.711, G.729, SIP, H.323)
Conceptual knowledge of other Unified Communications solutions ( Voice , Video , Conferencing )
Excellent communication and negotiation skills within a matrix organization
Possesses knowledge of Communications Infrastructure and Unified Communication Solutions ( Voice & Video , Collaboration Tools )

Unified Communications Resume Examples & Samples

Minimum of 12+ years experience required in Network/Voice and Voice-related disciplines managing global Operations for a large scale environment
Strong background in IT service delivery role (i.e. engineering support for projects)
Has participated in design and implementation of major IT projects
Experience in process re-engineering efforts, process, and maturity quality management best practices (ITIL, Six Sigma etc.) is a plus

Unified Communications Solution Architect Resume Examples & Samples

Audio Conferencing
Conference Rooms (~1000)
Broadcasting
Telephony and voicemail
Cisco Telepresence
8-12+ years’ experience in IT with relevant technologies
BA/BS degree, or equivalent
IT work experience with an emphasis towards production support of high capacity mission critical enterprise systems
Deep and broad infrastructure understanding related to real-time collaboration architectures including desktop and mobile solutions, audio and video endpoints, codecs, network transport, security, and supporting server technology
Understanding Real-Time Collaboration Technologies such as Microsoft Lync 2013, Skype for Business 2016, Zoom, TelePresence, and Cisco Jabber, BlueJeans, Cisco WebEx, Citrix GoToMeeting
Understanding of Immersive Video Solutions such as Cisco TelePresence
Understanding of Conferencing Solutions for Audio, Video and Collaboration such as Polycom and Lync Room System (LRS)
Broad Knowledge of Management, Monitoring and Provisioning Tools for all of the above technologies
Experienced with all aspects of high availability, fault tolerance
Deep technical knowledge of real-time collaboration, conferencing and immersive video solutions
Stay current with industry trends and developments
Conduct and lead initial assessments of new technologies
Manage business relationships with key stakeholders (product, business and IT)
Partner with leadership to ensure proper operation and roll out of services
Ensure compliance with developed architectures and best practice through audits and gap analysis specific to IT infrastructure technology
Provide expertise, input and troubleshooting support as the most senior level of technical escalation for IT infrastructure engineering and on-call operational teams
Design and establish metric models and dashboards for service operations
Guide IT Engineering teams in developing solutions to support seamless and efficient communication and collaboration solutions
Education and Mentoring: Develop content and instructional design strategy for collaboration courses to promote domain competence of colleagues and partners
Leadership: Evangelize services throughout the business. Revise the end user services strategy based on emerging trends

Senior Unified Communications Specialist Resume Examples & Samples

Works closely with Product Owners to translate business needs into technical solutions
Designs and implements high-level architecture for Voice, Video, Conferencing and other UC services
Works with team members and other internal teams to deliver projects
Works on complex problems and provides solutions, which are highly innovative
Stays up to date with current and emerging unified communications solutions making recommendations based on in-depth knowledge and research
Computer Science University degree or equivalent
Hands-on technical problem solving (software / hardware)
Very good knowledge Linux/UNIX
Strong IP networking skills
In-depth knowledge of the SIP/RTP protocol stack
Experience in deploying VoIP networks/equipment
Experience in VoIP testing practices and tools
Experience with IP network security practices
Experience with working in a lab system / application test environment
Communicate effectively with people at different organizational levels (written and oral) in French and English
Decision making under time pressures and with limited information
Knowledge & experience in CTI environment
Strong leadership skills / aptitude
Works well within a multi-disciplined team
Has previous experience in Agile/Scrum
Project management / coordination skills

Unified Communications Sales Specialist Resume Examples & Samples

Nine or more years of relevant experience
Experience selling into the Federal government and a thorough knowledge of Unified Communications & Collaboration products for complex customer solutions
A balance of expertise is required across the following product disciplines; IP Telephony (SIP), VoIP/PBX, IP Consulting, Video Conferencing, Professional Services, or Outsourcing, and preferred knowledge of broader technologies such as cloud, security and Contact Center

Lead Analyst, Unified Communications Resume Examples & Samples

Able to perform all software changes required for telephone, software groups, system parameters, class of service and moves/adds/changes (MAC)
Liaisons with unified communications and telecommunications vendors during trouble determination, evaluation, and resolution and processes all repair orders accurately and quickly to ensure technician response
Capable of creating voice mail boxes, hunt groups, call vectors, automatic call distribution groups (ACD's)
Respond to complex and technical user service requests/inquiries that involve problem recognition, research, isolation and resolution
Recommend changes to policies, procedures, and standards and ensures conformance with IT and Company objectives
Interprets network alert and performance management tool output to properly engineer the capacity and resiliency of the UC (Unified communications portion of the VOIP network
Recommend changes to policies, procedures, and standards and ensures conformance with IT and Company objectives. Participate and assist in driving the knowledge management process
Assist in developing and enhancing cooperative interdepartmental and business relationships and communications
Responsible for 3rd level support of the network infrastructure and services
Establishes budgetary requirements for equipment and services
Creates an environment which encourages people to think, behave, take action, control work and make decisions autonomously to attain clear goals
Takes personal responsibility for making tough decisions, meeting commitments and ensuring expected results are achieved

Senior Inside Solution Architect Unified Communications Resume Examples & Samples

Associate’s Degree or equivalent work experience
2-year experience as ISA or 3-year minimum equivalent experience
Proficient in Microsoft office applications
Proven success and experience selling technologies solutions and services
Knowledge and proven success of engaging and working with sales teams
Ability to execute on territory goals and metrics
Ability to adapt and change to the business needs of the practice and team coverage model
Strong interpersonal and presentation skills, including consulting skills
Strong passion for learning and teaching others
Proven group presentations skills
Motivated and self-starting
Ability to think creatively and come up with proactive ideas that will increase sales
Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
Proven success and experience selling technologies solutions and services to small business, enterprise or global customers
Technical Accreditations and/or Certifications

Unified Communications, Solutions Architect Resume Examples & Samples

Primarily delivering pre-sales support to Sales teams, internal partners and our Enterprise customers in the finance vertical
Translating the customer’s business needs into technical solutions
Delivering Data, Voice, ICT, Architectural and Network recommendations and technical direction/leadership to Enterprise accounts. Including responses to formal customer proposals - (RFP’s, RFQ’s, RFI’s)
Producing a high level Scope of Work, creating technical roadmaps and conducting technical presentations to internal/external customers
Providing timely technical consultation to sales, internal partners and our customers
Remaining current with evolving telecommunications and IT technologies, and maintaining your individual technical skills and certifications
Proficiency in VoIP UC Telephony is an asset. With relevant experience in IPT communications associated to Cisco Unified Communications
Previous sales and customer interface experience
At least 5 years of relevant experience, giving you the depth necessary to understand and lead our technical resources
Industry recognized certifications such as

Microsoft Unified Communications Technical Implementation Owner Resume Examples & Samples

Accountable for delivery of services by an application, a set of applications, a shared platform, or an infrastructure service
Act as the key point of contact for the “Project Manager” (PM) or “Service Implementation Coordinator” (SIC) , regarding the Microsoft Unified Communications services implementation under his responsibility; he is in direct relation with the Microsoft Unified Communications Engineering and operation teams
Building configurations as per design, recommendations and detailed procedures developed by Engineering Team of platforms like: MS Exchange, MS Lync (S4B) (Skype for Business), MS SharePoint, MS Office 365, AD, DNS,…etc
Have a global view of the project architecture and services to be provided to the customer
Participate to regular project status meetings (internal and/or with customer)
Configure (or make requests for) the operational tools : Monitoring, Backup, Change, Incident, Reporting
Participate to create/update the documentation about the implementation and configuration (technical documentation, procedures, processes) by his effective feedback
Update internal configuration repository regarding the project
Run the tests, validation and internal acceptance of the services
Help trouble-shoot and fix issues during the build phase
Support customer during customer acceptance and till finalizing the handover to operation
Owns or is involved in the handover to Operations task, and manage priorities
Attends CABs if there is an expansion for an operational platform or new implementation on a shared platform
Present to the Messaging CAB the implemented platform to handover it to the operation team
Maintain the built platform up to date with the engineering recommendation till its handover from Build to RUN
Manages the implementation of complex releases, WSUS,….etc
BSc of Telecommunications, Electronics, Computer Sciences, Information Technology
Min. of 5 years experience
Min. of 2 years hands-on experience in implementation
Good Knowledge of OTL, OWA, RPC/HTTP, OMA
Good knowledge of Power Shell scripting
Good knowledge of IP networks, VoIP protocols (SIP), Firewalls, IIFP, MIIS
Microsoft certifications: MCSE Messaging, MCSE Communications
Good communication (written and spoken)
Coordinate transversal teams
Manage conflicts
Pro-active approach to work
Problem ownership
Team players
Fluent in English (written and spoken)
French is a plus

Information Technology Services Intern Technology & Infrastructure Unified Communications Resume Examples & Samples

Responsible for understanding and assisting in all aspects of system/application engineering including problem-solving, configuration and implementation efforts for large and / or complex projects with an emphasis on operational excellence and continuous improvement
Assists in the day to day operations of a large enterprise email and messaging infrastructure
Understand and help to provide next level of support for Network Operations Center
Key responsibility for learning to monitor and respond to issues or service requests reported in Service Desk, and creating and resolving problem tickets for chronic service issues
Monitor performance levels and capacity of supported applications, and assist Messaging Engineering Team in proper capacity planning and management
Engage with Enterprise Operations Tools Team to ensure proper monitoring of all supported Messaging Applications
Engage in Messaging Engineering activities as appropriate, such as developing build documents, testing configurations and patches, and planning deployments
Assist with planning, documenting procedures and coordinating systems software and hardware activities with local and remote team members and their clients
Understand the lifecycle and management of applications
Follow and document standards, processes, and procedures within the scope of the messaging team
Candidate for a Bachelor degree in technical major (sophomore or junior standing)
Ability to work among multiple teams and communicate effectively to both technical and non-technical team members
Willing to reside in the Nashville, Tennessee greater area for the duration of the internship
Proven teamwork qualities with emphasis on customer service, team building and strength based teams
Strong research and problem solving abilities
Flexibility and a self-starter attitude
Strong organizational skills and ability to multitask under pressure and project deadline
Ability to effectively communicate written and verbal to all levels within the organizations as well as communicate directly with customers on new projects and / or issues with production systems

Unified Communications Infrastructure Engineer Manager Resume Examples & Samples

5+ years of strong experience in a Microsoft Exchange 2010/2013 and Lync 2013/Skype for Business enterprise environment
5+ years of strong experience with Active Directory, LDAP, Kerberos, Group Policy, DFS and DNS
Experience with automation and scripting using PowerShell a plus
5+ years of relevant business and professional experience required to ensure tasks are completed without supervision
Demonstrated understanding of complex problem solving techniques dealing with systems engineering and support
Ability to work flexible hours as required and to collaborate with colleagues in different time zones
MCSE (Communications) or other appropriate certification a plus
Experience with SIP trunking, Cisco or Nortel also a plus

Unified Communications Specialist Resume Examples & Samples

Provide proactive/reactive support and undertake activities as required to ensure a high level of service continuity
Provide technical/escalated support to the BT Service Desk
Undertake activities as required to ensure continued availability of the service
Provide out-of-hours support as identified in the support rota
Provide 2nd & 3rd line telephonic support to the end user
Troubleshoot and resolve incidents, working with stakeholders as required to achieve a positive outcome
Undertake problem management activities, including root cause analysis and identification of workarounds in accordance with agreed and documented processes and procedures
Undertake capacity and availability activities as agreed with the Capacity and Availability Manager
Provide expertise where specialist systems knowledge is required
Be a key contributor to groups investigating technical and operational issues
Proactively plan and apply patches and updates in accordance with agreed management principles
Proactively monitor network/UC performance, providing recommendations and tuning in accordance with agreed processes and procedures
Contribute to the enhancement of the BMC toolset in monitoring, measuring and managing services
Implement and configure devices in accordance with agreed Change and Release processes
Undertake impact assessments and analysis to inform change and release management processes
Act in accordance with agreed and documented processes and procedures, including Incident Management, Problem Management, Change Management, Release Management, Test Management
Identify, document, schedule and perform administrative tasks and health checks to ensure the optimal performance of the service
Perform trend analysis on network/UC performance
Review and maintain system documentation and procedures relating to operational support and activities, system design and configuration
Develop and publish information relating to known problems and issues
Engage with internal and external stakeholders, managing customer expectation and satisfaction
Coach and mentor other team members in industry best practice methodologies
Provide on-the-job training for other team members
Record time and effort for all activities on a daily basis
Manage third-party services
Manage relationships with suppliers, vendors and third parties
Undertake suitable learning to remain up-to-date with industry best practice
Participate in and contribute to the BT wide professional community
Any other activities reasonably deemed commensurate with the role
May have a degree qualification (engineering/science) or has served a technical apprenticeship and/or obtained NVQ and/or further education technical qualifications (i.e. HND)
Qualified to be and possibly member of a professional engineering/science institution and working towards chartered engineer accreditation. Relevant professional experience
Good understanding of procedures and application of procedures and concepts within own subject area (and understanding them in the context of the business)
Experienced and competent in own area
Shares own expertise with others
Provide guidance and support to others. Completes own role independently or with minimal supervision/guidance
Has developed specialist knowledge in one area
Applies knowledge/skills to a range of standard and non-standard activities. Interprets client needs, assessing the full requirements
Identifies solutions to non-standard tasks/queries
Awareness of internal/ external business issues and best practice in own discipline which is then applied to own role
Takes action to monitor and control costs within own work horizons
Identifies key issues and patterns from partial/conflicting data and can take a broad perspective to problems and spot new, less obvious solutions. Manages own time to meet agreed targets
Develops plans for specific work activities in own area over the short-term, which may include forecasting resource requirements
Adapts information/style to the audience, explaining difficult issues clearly, to establish consensus and gain agreement
Creates informal networks with key contacts within own area
Has a comprehensive understanding of professional communities relevant to the LOB and uses the PC development framework to maximise the potential of themselves, their team and the wider BT team

Unified Communications Sales Specialist Resume Examples & Samples

Qualify opportunities that are identified by Account Executives (AE) in line with Rogers long term growth strategy
Work strategically with the AE, leveraging your knowledge to promote and win business in competitive situations
Initiate and develop migration plans with legacy services customers to ensure a rapid and effective transition to Rogers next generation data services. Assist in timely execution of all contract renewals
In the role of the Unified CommunicationsProduct Expert, actively participate in discovery meetings, reviewing the customer’s technical requirements using a consultative approach
A consistent sales overachiever who is results driven and customer focused
Strong technical background in Infrastructure services, with a strong background in network infrastructure security technologies. The candidate must be able to integrate standard product offerings to create customized client solutions, or differentiate Rogers standard products relative to competition in situations where the customer chooses to act as a self-integrator
Excellent presentation, negotiation, contract and organizational skills
An effective communicator, demonstrating poise and confidence with customers

Unified Communications Solutions Architect Resume Examples & Samples

Provide pre-sales technical advisory services to all Rogers EBU sales channels with an emphasis on medium, large enterprise, and public sector
Interface with key decision makers (ranging from IT staff up to and including CIOs) of current and potential customers
Design differentiated technical solutions that fit customer requirements
Advance solution specifications internally for product fulfillment
Gain and maintain a deep understanding of product sets and provide feedback into their evolution
Assume the lead for technical responses on RFP, RFQ, and RFI documents
Complete high-level construction cost evaluations and escalate to Market Opportunity Review team as required
Aid sales team in understanding technical solutions
Interface with other groups including Network Planning, Transport and IP Engineering, Service Delivery, and Service Assurance
University degree or technical diploma in Engineering, IT, Computer Science, or related field
5 years of recent voice-related work experience in a telecommunications service provider or IT services organization
Strategic thinker who can see the big picture
Expert knowledge of Unified Communications & Collaboration designs, including SIP Trunking, IP Telephony, Hosted PBX, Virtual Contact Centres, etc
Expert knowledge of legacy TDM voice infrastructure and deployments (PRI, DAL, IVR, etc.)
Advanced knowledge of the design and implementation of Ethernet, Internet, and MPLS
Advanced knowledge of WAN/LAN environments
Strong knowledge of transport topologies, equipment, and technology
Strong knowledge of Polycom and/or IP desk phone distribution
Proven record in solution and product positioning
Excellent business/technical writing and communication/presentation skills
Excellent skills in translating technical designs into high level network diagrams
Have active industry related credentials (CCNA, CCNP, CCIE, P. Eng., etc.)
Ability to sell, persuade and negotiate
Ability to respond to complex RFP documents
Advanced knowledge in Microsoft Office applications (Word, Excel, Visio, Access)
Use of a personal vehicle for business purposes is required
Prior experience with wireless and/or wireline voice and data services (Broadsoft, Cisco, etc.)
Comprehensive understanding of Server and Storage Architecture, Common Application Design, Network Access technologies, Routing and Switching technology, Network Security, Virtualization Technologies, IT Budgeting and Planning, IT service management frameworks
Knowledge of Application Layer Protocols (DNS, SMTP, HTTP, POP3, IMAP4, HTTPS, NNTP, NNRP, SSH, etc
Knowledge of Name Severs, Authentication Servers, Mail Servers, Accounting servers and Corporate Web Servers
Hardware skills – specifying, installations, troubleshooting, conflicts, etc
Working knowledge VMware, Windows and Linux operating systems
Working knowledge of storage and server architecture
Any Cisco, VMware, Microsoft, ITIL, other IT Certification would be an asset

Unified Communications Voice Engineer Resume Examples & Samples

3+ years of experience in working with industry standard VoIP and UC technologies
Knowledge of Cisco and SONUS UC products
Ability to travel to the Joint SATCOM Engineering Center (JSEC) in Aberdeen, MD up to 25% to conduct or support test events and other work activities
Experience with CCNA Voice preferred
Experience with Unified Communications Requirements (UCR) preferred
Knowledge of existing DoD Enterprise UC solutions preferred

Senior Unified Communications & Collaboration Engineer Resume Examples & Samples

Cisco WebEx
Cisco VCS/Expressway
Microsoft Office 365
Microsoft Skype for Business
SIP
Multi Carrier Environments
ITIL
MS Office and MS Outlook
Cisco Unified Contact Center Enterprise, preferred
Monitoring and Metrics Tools, preferred
Responsible for support troubleshooting and incident resolution
Contributes to on-call rotation schedules and off-hour support activities
Provides expertise on systems technologies and scripting languages
Contributes to tactical build and configuration activities
Contributes to aligning systems implementations with licensing and design requirements
Contributes to alignment with project methodologies and change management processes
Contributes to organize, manage and lead cross-team project tasks and deliverables
Contributes to the Infrastructure Solution Architect project design function
Contributes to solution architecture delivery within project management methodologies and timelines
Contributes to strategic planning for architecture standards, roadmaps, budgets, programs and projects
Contributes to and provides ownership of technical design solutions and documentation
Contributes to solutions for detailed technical peer review committees
Contributes expertise of industry trends such as cloud technologies, automation, agile methodologies, etc
Provides support for environment maintenance, problem management and incident resolution
Provides cross-organization teamwork, collaboration, communication and leadership
Provides constructive feedback on people, process and technology for continuous improvement
5-7 years of IT technical experience with IT enterprise infrastructure
Industry certifications preferred
Experience requirements gathering, designing and implementing communications solutions to meet strategic business objectives
Must be able to develop good working relationships with colleagues, internal clients and management as well as work as an effective and integral team member

Unified Communications Expert Resume Examples & Samples

Work with clients on inquiry on the topics of Unified Communications and Contact Center
Preparation and delivery of research
Taking positions on key issues when preparing and presenting deliverables
Determining specific subjects to research and present
Ensuring integrity of research and analysis of self
Travel to clients/vendors
Creates and delivers conference presentations
Skype
Cloud Office (Microsoft Office 365, Google G Suite)
Meeting Technologies (audio, web, video conferencing)
Collaboration technologies (activity hubs, workstream collaboration)
Specific compliance and regulatory drivers in EMEA (and other regions globally)
Artificial Intelligence in the context of Unified Communications and Contact Center
Employee experience in a digital workplace
Knowledge typically entails both an understanding of Unified Communications and Contact Center , as well as the industry and market, vendors products and users
Articulate and succinct communication skills both verbally and in writing. Public speaking experience a plus
Demonstrated ability to piece together fragments of information, applying conceptual models, recognizing patterns and drawing and defending conclusions
Superior project management skill as well as analytical and quantitative aptitude
Strong Team Working ethos
English mother-tongue or professional proficiency

Technician Unified Communications Resume Examples & Samples

Install and program UC platforms which may include some or all of the following functionality: Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc
Employ appropriate troubleshooting techniques for UC product platform of Premise, Hosted and Cloud point-to-point as well as point to co-location network applications
Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines
Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients
Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis
Coordinate with other Team Members within Operations for the purpose of completing projects/work orders efficiently
Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc
Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required
Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs
Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site
Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions
Achieve performance targets established by leadership for applicable Key Performance Indicators
AA – Telecommunications Applies Science or equivalent degree
Telecommunications and Maintenance Technician
Telecommunications Installer, up grader and analyzer
CISCO Associate and Professional Certifier
Minimum Seven (7) years of experience in operations of complex telecommunication networks and systems both domestic and international
Extremely proficient in Nortel SL100
Shall be Highly proactive and results-oriented telecommunications professional with Meridian 1/CS1000, and Avaya AS5300 installation, configuration, upgrades, maintenance, and support
Recently certified and able to support CISCO Unified Communications Manager and Call Manager
Express deployments
Nortel SL-100 Multi-Function Switches (MFS)
Nortel SL-100 End Office (EO) Certified
Nortel Support Certified
Nortel Technology Certified
Remote Cluster Controller (RCC) Certified
Remote Cluster Controller 2 (RCC2) Certified
Avaya AS5300 (VoIP) Certified
Small End Offices (SMEO) Certified
SL-1 Option 11C Switching Systems Certified
Meridian 1 Option 11C’s Certified
Cisco Unified Call Manager (CUCM) Certified
Unified Communications Certified
Optical SONET Systems/DSN Network Certified
Peripheral Systems Support Certified under
Telemetry Management Systems Trained/Qualified (TMS)
T-Metric Consoles Operator Trained/Qualified
Call Piloting Trained/Qualified
End Instrumentation – TDM/IP
IAT Level II
SECRET with a Single Scope Background Investigation (SSBI)

Unified Communications Proposal Analyst Resume Examples & Samples

Monitors subcontractors and vendors to ensure proposals adher to the applications of customer standards and requirements for the statement of work
Identifies requirements and participates in the development and implementation of unified communication-based systems
Administers and coordinates activities involved in the development and revision of major proposals
May serve as Proposal Coordinator (depending on size/complexity of bid) to direct production efforts with assistance of the production group
May coordinate with subcontractors to collect data required for technical proposal development
Develops format guidance and samples, in concert with Proposal Manager
Develops RFP/Proposal cross-reference matrix
Assists during final delivery checkout and in administration and operation of web-based collaborative tools for proposal development
Rewrites technical materials and coordinates with technical personnel to ensure accuracy
2-5 years of unified communications proposal preparation and analysis experience for a government contractor or equivalent technical experience

Senior Unified Communications & AV Engineer Resume Examples & Samples

Responsible for the strategic planning and operational oversight of all telecommunication systems and services for the Association. Leads the transformation of communications into an interaction that is more collaborative, engaging, and accessible from anywhere. This includes configuring and optimizing all telephone systems and services, voice mail and Cisco Call Manager, Cisco Unity, SIP networks, communication systems, and video conferencing environments, both internally and those integrated with Internet-based services
Create Association-wide standards for telecom acquisition, billing and operations. Develop, implement, and maintain policies and procedures for all telecommunications equipment and services
Manage project deliverables for voice communication initiatives to meet the needs of the project managers, ensuring projects are delivered on time and within budget
Manage the RFP process for all vendor proposals. Responsible for the vendor/carrier/technology evaluation, selection, and management to ensure targeted implementation schedules and cost objectives are met
Research industry changes, evaluate products, and make cost-effective recommendations as appropriate. Technical expert for the Cisco Unity and Call Manager systems
Five years’ experience in telecommunications to provide the technical and analytical background
Working knowledge and experience with design and support of telecommunications infrastructure and its associated software, including VoIP, SIP, call accounting software, voice mail, IVR, IM and stand-alone video and integrated conferencing. Cisco WebEx, Cisco HD Immersive Video conferencing solutions
Knowledge VoIP protocols (SIP, RTP, TFTP and related). Working knowledge of converged networks (voice, data, and video) communications and Internet topology including: TCP/UDP/IP, routing, tunneling, PPP, G711, G723, G729, PCM, and mobile IP. Strong knowledge of: 802.11a, 802.11b, 802.11g. Strong knowledge of MS Active directory and LDAP highly desirable
Must understand how integrated video and in room audio and need to work together. Advanced AV design experience is desired
Demonstrated experience working with RFP’s and vendors is required
Working knowledge of current VoIP technologies and their implementations
Working knowledge of access network issues that impact VoIP performance as well as their measurement and analysis
Demonstrated experience working in a customer service environment with strong characteristics of initiative flexibility, adaptability and responsiveness to constantly changing environment
CCENT, CCNA, CCNP
Familiarity with access methods including cable modems, DSL, satellite, and wireless
A solid understanding of overall Information Technology environment
Ability to learn the latest communications technologies as well as technologies of the future
Strong communicator who is skilled in developing and maintaining key professional relationships
Cisco Video Network Specialist

100

Technical Analyst It-unified Communications Resume Examples & Samples

Provide technical expertise and/or engineering support for maintaining performance and reliability of key IT solutions. Contribute to project technical architecture design and development
Assist IT Architecture and Engineering community in planning the introduction of new technologies and/or identifying the most appropriate technology choices to accomplish goals by utilizing Exelons standard governance process as outlined in the Management Model. Ensure appropriate implementation of technology both within the production and the development environments take place
Build and maintain knowledge of new technologies or technology opportunities and assists in development of analysis of their use for business and/or IT clients
Identify and provide Business and IT data on IT trends and issues. Participate in IT architecture review and standards setting. Assist in the development of white papers, conducting presentations as needed to explain why a technology is being recommended by IT
Maintain and enhance engagement with business and IT partners
Maintain technical knowledge and business acumen within own discipline or function
Provide performance evaluations, career development feedback, and recognition as required
Maintains deep knowledge of technology and its application across Exelon
Promotes knowledge via seminars, presentations and publications within IT and Exelon
Participates in technological innovation to drive new business opportunities and solve complex business problems

101

Unified Communications Voice Engineer Resume Examples & Samples

Experience with Cisco Voice platforms, Call Manager, Unity, VOIP gateway, SIP, PRI’s, Dialing plans, and Cisco Unified Boundary Element (CUBE)
Active DoD security clearance
DoD 8570 requirement - (CompTia Security+ or higher)
Design, configure and troubleshoot QoS classification, marking and prioritization of network traffic (voice, critical applications, etc.)
Configure route plans, route lists, device profiles, calling search spaces, and partitions
Troubleshoot and configure Cisco routing and switching rules
Support distributed Firewall infrastructure
Create/Support IPSec MPLS VPN infrastructure
Implement and support BGP routing protocols
Hands on experience with Oracle SBC (Session Border Controller)
Hands on experience with Cisco CUBE (Session Border Controller)
Hands on experience with Cisco virtualized platform and VmWare
Hands on experience with Windows or Unix servers

102

Unified Communications Implementation Engineer Resume Examples & Samples

MS Lync 2010 / 2013 / Skype for Business / Online
MS Exchange 2010 / 2013 / 2016 / Online
MS SharePoint 2010 / 2013 / Online
MS Windows Server OS and Active Directory
IP Network knowledge - addressing, routing, firewall, LAN/WAN
Mobility solutions (ActiveSync, BlackBerry Enterprise Server, Good Mobile, Afaria, BoxTone, etc.)
MS Azure
Lotus Domino, Lotus Sametime, Lotus Traveler, Lotus Connection
AntiVirus / AntiSpam Solutions for Microsoft Exchange/Lotus Domino
VoIP and IP trunking concepts, topology design – VoIP media RTP/RTCP
Service Border Control devices
Analytical and problem solving type
Well organized and self-driven person
Fast learner that is able to overcome challenges in the fast changing tech world
Fluent in English. German is considered as advantage
Keen to collaborate with customers every day, helping them get the most from our services, solutions and processes

103

Unified Communications Resume Examples & Samples

Participates as a member of engineering/development team or teams; may lead a small engineering or development team
Performs analysis of functional and business requirements
Prepares code stubs for others
Completes code to implement solutions
Contributes to design activities; designs solutions
Codes independently; participates in code reviews and may lead code reviews
Designs, prepares and executes Unit tests
Applies in-depth or broad technical knowledge to maintain one or more technology areas (e.g. Database Administration)
Performs solution design. Applies company's and 3rd party technologies to highly complex infrastructure and software solutions
Independently implements end-user or enterprise infrastructure of moderate complexity or services prepared by more senior technologist for more complex solutions
May assign work to others
Provides time / resource estimates for assigned tasks
May provide time / resource estimates for assigned projects
2 or more years of experience writing code (such as, and not limited to, Java, C, C++, C#, VB.Net; databases like Sql Server/ Oracle; and Testing tools. Experience of multiple full release cycles. Understanding of modern software development methodologies (Object). Understanding of modern software development tools and Software Configuration Management (SCM). Understanding of Software Test methodologies, and testing tools. Strong understanding of Basic Database Administration. General Project Management (developing). Customer/ Vendor Management. Business Analysis. Good verbal and written communication skills; ability to work effectively in a team. Web Technologies

104

Gso-unified Communications Resume Examples & Samples

Leading globally service deliver for Unified Communications services for MDLZ globally which comprise of IM (Lync), Voice, Video, Web conferencing e.t.c.. Driving operational excellence across Unified Communications services
Ensure operational excellence in Unified Communication services through continuous improvement plan
Go-to-Person in the company for technical subject matter expertise in Unified comm
Ensure ongoing Unified Communications projects & changes role out
Lead & manage legacy voice and PBX services
Lead & manage Cloud contact center services
Lead & manage Imaging team - Manage lifecycle of Window image
Lead & manage team setting device standard (pc, mobile device e.t.c.)
Managing service escalations
Manage transition to support as sites transitioned under Mondelez UC program
Experience in putting together and enforcing policies
Experience of developing KPI and managing to them
Lead & manage Exchange messaging and faxination services
Managing 3rd party support contract and teams (ATT UC teans, HCL messaging support, HP imaging teams

105

Manager Unified Communications Resume Examples & Samples

Develop, manage and deliver a world class conferencing and voice service across all Nordstrom locations
Run on-premise and cloud migration for company email infrastructure and services
Initiate and maintain key relationships with customers to ensure processes support customer expectations
Communicate effectively with business partners, IT peers and vendors to solve business/technical problems and provide technical solutions
Focuses on day-to-day operations within the practice area and ensures effective execution and implementation of programs or sub-functions in accordance with policies and procedures
Guides and influences people resources and processes in pursuit of the division’s goals and objectives
Integrates broad working knowledge in related disciplines to create integrated technical innovations/solutions for complex business situations
Leads a staff of IT professionals and provides coaching and mentoring
2+ years of people or program leadership experience
3+ years of experience in the unified communications domain
8+ years of enterprise systems support experience demonstrating a high level of responsibility supporting corporate applications, infrastructure, and/or network
Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology
Understands how to drive and implement strategic technology solutions in support of critical business functions
Demonstrated ability for independent decision making, supporting large customer groups, and providing guidance and direction to very visible projects
Outstanding ability to clearly communicate data, context, and implications to business stakeholders
Deeply rooted passion for delivering great customer experience and data-driven business decision making
Demonstrated ability to motivate and inspire a diverse group of individuals
Ability to manage a large number of time-sensitive analytic projects and drive to timely completion
BA/BS in Computer Science or closely related degree or equivalent practical experience
2+ years leading teams preferable
Coaching and developing others
Building positive relationships / negotiating
Experience working in a metrics driven environment
Continuously improving technology and process

106

Senior Unified Communications Resume Examples & Samples

Work and collaborate with project teams consisting of other Vendor professional services staff, business customers and others
Support and maintain Cisco UC and TPS systems including but not limited to CUCM, CUC, TPS, TMS, VCS, Conductor, etc
5 years' experience designing, implementing, administering and monitoring enterprise multi-site Cisco UC environments
5 years' experience designing, implementing, administering and monitoring Cisco TPS environments and endpoints and 3rd Party conference bridge solutions

107

Director, Unified Communications Resume Examples & Samples

Supervise and provide mentorship for the UCC team. This includes hiring, training, evaluating and coaching. Meeting regularly to discuss performance issues, projects, changes in procedures and/or duties, completing performance reviews
Establish and manage performance against KPIs and facilitate a feedback system to team members on issues such as customer service, communication, and technical skills in order to enhance the quality of support delivered
Collaborate with subject matter experts, business owners and leadership to gather requirements and maximize service delivery. Fully understand and articulate the UCC strategy in both technical and business terms to senior IT & business leaders
Participate in the annual budget planning process, contributing to the annual budget for UCC services, and manage vendor relationships. Responsible for the monitoring of UCC budget and accurately managing the assets associated with the service
Plan and manage resources ensuring all projects meeobligations and budget expectations
Provide executive summaries, metrics and status reports (written and verbal) on current projects and operational performance
Participate on the incident management team in the standard rotation. Oversee the coordination of resources to address any outages and customer communications when required, providing timely and accurate communications to expedite the restoration and restore customer confidence
Travel periodically to other RGA offices to perform/coordinate IT related functions
Windows Server 2008 / 2012 and core services that support Exchange
Migration and coexistence experience with multiple versions of Exchange (2013/2016/365)
Automation tools (PowerShell, VBScript
Directory services (Active Directory forests / domains)
Mobile Device Managements / BYOD solutions
Mobile Device Managements
Firewalls / perimeter security solutions

108

Senior Unified Communications Automation Engineer Resume Examples & Samples

Drive the automation of operational activities for Unified Communications infrastructure
Work with SRT Unified Communications Administrators to identify operational inefficiencies and implement innovative solutions to reduce ticket volume/aging and increase customer satisfaction
Design, build, implement and support solutions with a focus on continuous service improvement
Partner with ServiceNow developers to integrate Unified Communications technologies with ServiceNow
Optimize monitoring solutions to properly notify us before an outage occurs and develop self-healing capabilities
Ensure SOX and other legal and regulatory compliance in the infrastructure area
A minimum of 7 years of experience in the design and development of Cisco Unified Communications infrastructure
Experience in implementing innovative technologies and solutions in an enterprise environment
Specialization in Cisco Unified Collaboration strongly preferred
Knowledge of the ServiceNow platform, SolarWinds and Splunk
Exceptional English communication skills, both written and verbal. This includes listening skills and an open attitude toward constructive feedback

109

Unified Communications Manager Resume Examples & Samples

Manage a team of Unified Communications Administrators that work different shifts
Lead the day to day SRT shift operations whose responsibilities include proactive monitoring and L3 system administration of Windows, Linux, Network and Voice technologies
Perform Critical Escalation Manager responsibilities for P1/P2 incidents
Identify opportunities to automate and collaborate closely with development and engineering teams to continuously improve the architecture, tools and processes
Eliminate operational support inefficiencies using automation, processes, procedures or technologies
Assist the SRT Manager, IT Service Reliability team in hiring Windows, Linux, Network and Voice Administrators with a primary focus of Service Reliability
A minimum of 7 years of Unified Communications experience, including at least 3-5 years of shift operations managing a team of Administrators/Engineers
Experience administering Cisco collaboration (Telepresence and Jabber) and Cisco Call Manager
Knowledge of Cisco Contact Center Enterprise
Experience using the ServiceNow platform, SolarWinds and Splunk
Excellent organization skills and is a detail-oriented self-starter that can handle multiple initiatives to accomplish critical goals
Ability to lead multiple priorities and complex tasks in a dynamic work environment
Passion for learning ascending technologies and a willingness to learn to integrate them
Dev-ops experience is a plus
Exceptional English communication skills, both written and verbal, including listening skills and an open attitude toward constructive feedback

110

Senior Engineer, Unified Communications Resume Examples & Samples

Has primary responsibility for administration and monitoring of the Cisco PBX systems, including capacity and performance management, moves/adds/changes, upgrades, etc
Provide technical support and problem resolution support to achieve or exceed voice/video network and system service level commitments that requires 24X7 immediate response times
Install and support telecommunications infrastructure and its associated software, including Cisco Unified Communications Manager, Unity Connection, Contact Center Express, Cisco IM and Presence, Expressway, WebEx and video conferencing systems
Configure, test, maintain, monitor, and troubleshoot end user communications hardware, telephony devices, voice/data hardware products, and video conference units
As required, assist in the production of webcast / video streaming and video conference global meetings, events and training seminars
Coordinate and work collaboratively with our Managing the Managed Services Vendor
Point of contact for conference calling vendor/partner for trouble shooting and repairs
Provide weekly monitor reports for calls, traffic, alarms, and alerts
Liaison between vendors and other support personnel in the installation, maintenance, repair, troubleshooting and documenting of the corporate unified communications system
Provide system analysis and performance monitoring using associated network management tools
Perform problem diagnosis for voice hardware and software including, but not limited to voice mail systems, PBX switches, associated telecommunications equipment and telecommunication circuits; resolve problems locally or relays to vendor support when appropriate
Provide support for all cabling associated with the telecommunications network. Maintains inventory of equipment and supplies for the maintenance of the telecommunications systems and voicemail
Coordinate the installation, maintenance and repair work for all cabling related to the telecommunications system
Monitor and inspect all telecommunication installation work to ensure adherence to the Telecommunications Wiring Standards
Maintain cabling documentation associated with the telecommunications system
There are no supervisory responsibilities associated with this job
5 years of professional experience in voice applications in a large organization
Interpersonal skills and ability to interact and work with staff at all levels
Ability to pay attention to details and be organized
Ability to project professionalism over the phone and in person
Spelling, grammar, proofreading and editing skills
Strong organizational skills and attention to details
Creative writing ability
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
Cisco Call Manager and Cisco Unity
Managed Services oversight experience
Cisco Jabber IM and Presence and Expressway
Knowledge and understanding of building riser cables
Well experienced in configuring end-user unified communications devices, including handsets, mobile devices and video endpoints
Knowledge and understanding of network infrastructure, T1, PRI, SIP and TCP/IP protocols

111

Unified Communications Support Analyst Resume Examples & Samples

3+ years of experience supporting audio/visual equipment
Logical problem solving skills and knowledge of research techniques, methods, and procedures for rapid problem resolution
A strong desire to learn and grow in the Unified Communications discipline
Strong focus and passion on understanding user needs and connecting users to technology
Experience troubleshooting and resolving issues related to Windows & Mac operating systems
Strong passion and desire to exceed customer expectations
Proactive and creative thinking mindset with a focus on finding innovative solutions to problems
Able to perform at a high level in a stressful, fast-paced work environment

112

Unified Communications Network Engineer Resume Examples & Samples

Operate and enhance UC products in support of an IT infrastructure that meets business expectations and adapt to changing demand. Specifically, the following products are in scope
Cisco VOIP (Cusco Unified Communications Manager)
Cisco Webex configuration and administration
Cisco Jabber
Cisco Spark
Cisco Telepresence Video Conference Systems
Speakerphones
Phone system interconnectivity using SIP, MPLS, etc
Integration with Audio Visual Technology, e.g., Crestron, integrated speakers and microphones, touch panels
Work with vendor and internal team members collaboratively while holding them accountable to their contractual agreements; we seek gifted technical resources that are strong team players
Provide planning and design input into UC service plans developed by the Technical Manager and Infrastructure Director, e.g., expanding UC services to cover new locations and provide new functionality
Monitor demand and capacity to ensure services remain reliable, available, and secure
Actively contribute to a team of infrastructure subject matter experts within Intarcia, using vendors to augment internal capabilities
Resolve escalated Incidents and Problems, in line with the Intarcia ITSM processes and service level agreement targets, e.g., response time, resolution time
Proactively manage UC services and infrastructure, making documented configuration and system changes through Intarcia I&O and ITSM processes
Lead service improvement efforts into the cloud team and others, i.e., providing troubleshooting feedback and knowledge article input to the service desk to drive first call resolution performance
Maintain design and configuration item (CI) details to keep an up to date inventory in support of Intarcia I&O practices, e.g., regulatory audits and change compliance
Share experience with business and IT staff in an effort to increase Intarcia’s knowledge of UC’s capabilities
Minimum 7 years of experience working in IT with in depth experience in the areas of Unified Communications and collaboration
Managing and administrating Cisco CUCM and Expressways
Managing and administrating Cisco CUCM EndPoints, such Cisco Phones, Polycom and other phones integrated with conference room AV systems
Working knowledge of QOS to ensure quality of service for voice and video services
Can do attitude with willingness to help out in other areas where needed
Strong customer service mentality and ability to work in a fast paced and dynamic environment. Turn customers in to raving fans
Excellent communication skills and executive presence. Role will regularly update the CIO
Eager and excited about this work- passionate about unleashing the potential in other colleagues and wants a role that stretches skills with enabling leadership support
Ability to prioritize work and manage multiple competing priorities in fast paced environment

113

Senior Director, Unified Communications Resume Examples & Samples

Oversee development of Unified Communications Services Catalogue ensuring the organization provides state-of-the art, robust and reliable UC core technologies that best meet evolving needs of the business worldwide
Provide overall leadership in managing UC Services Support teams (20+ technologists) and driving optimal delivery and support of related services
Act as primary liaison between UC Services team and IT leadership, providing key updates on organizational and technology planning, issue escalation, and project developments
Serve as escalation point for team resources on critical issues, higher impact troubles, and project needs, engaging IT leadership as needed and/or warranted to resolve issues
Facilitate cross-IT team and third party vendor collaboration as needed for UC Services team to enable more efficient service delivery
Act as the strategic business interface between UC Core Services team and all NBCU departments dependent on team services, to ensure key business requirements are understood and appropriately prioritized, and that project stakeholders are properly apprised of developments/milestones
Engage in strategic planning to ensure NBCU business requirements are fulfilled
Oversee team project activities such that assigned projects are delivered on time, within budget and meet required level of quality
Define organizational annual capital and operational budget, and manage available budgets, acting as primary organizational interface with NBCU Finance as needed
Forecast organizational growth needs, including budget, technology, and resource requirements
Manage team resources, making sure respective team leads have appropriate resources to efficiently meet goals and required duties
Provide effective leadership to team members, enabling success within their respective roles and growth opportunities
Oversee management of third party maintenance contracts for key Unified Communications & Telecom infrastructure/hardware, software and licensing
Bachelor’s degree in Information Systems, Business Management or Media Communications
7+ years’ experience in personnel management
5+ years proven project management skills, including the ability to effectively manage resources and multiple technology projects of diverse scopes and impact
5+ years relevant experience working with and coordinating global teams, including IT Network, Unified Communications, Wireless, Messaging, and Database teams
5+ years relevant experience managing and forecasting organizational budgets and growth needs
5+ years relevant experience managing third party vendors, and/or with third party contract negotiation
Advanced understanding of Unified Communications technologies and how they can serve a diverse business environment
Exceptional written and verbal communication skills; proven ability to understand business requirements and effectively communicate them to technical teams for effective service delivery
Strong ability to creatively, efficiently and effectively problem solve within fast-paced environment
Strong knowledge of enterprise telecom carriers and related service offerings
Ability to effectively interface with Senior Management, including ability to understand expectations of senior leadership and deliver accordingly, including service level expectations and when and whom to escalate issues to
Excellent presentation skills required
Must be willing to work after hours, including weekends, often on short notice
Must be willing and able to travel throughout the US and Europe
Proficiency in Microsoft Office including Microsoft Project & Visio
Experience within media entertainment industry, especially live broadcast company
Collaborative team player accustomed to working within and across groups
Organized and detail-oriented with ability to manage own work as well as track the activities of others
Ability to manage through competing/conflicting requests and obtain consensus
Ability to overcome obstacles and develop resolutions to complex problems
Ability to translate business process needs into clear technical requirements
Ability to influence internal and external team members without direct reporting authority
Ability to appropriately inspire growth and strong performance from dedicated team resources
Strong work ethic with willingness to take on tasks outside of normal scope

114

Unified Communications Resume Examples & Samples

Oversee the administration of Humana’s Enterprise Data Warehouse, performing upgrades when necessary, monitoring system performance and completing capacity planning
Guide all aspects of core database development in Humana’s web-based enrollment system
Create and maintain team standards and strategy for special projects involving relational database development and data modeling
Develop and manage configuration management processes
Design and support A/V Infrastructure solutions, create detailed design documents, evaluate and test new and evolving technologies and performance
Experience with Cisco and Polycom Room System Infrastructure Technologies
Deployment, Integration & Testing of Cisco and Polycom UC-Voice Infrastructure
Provide high level debugging and troubleshooting on Cisco and Polycom UC infrastructure
Work closely with internal and external stakeholders including vendors on products and implementations as needed
Ability to troubleshoot advanced AV network and connection issues
Demonstrate time management skills with attention to detail
Excellent communication and interpersonal skills, both verbal and written

115

Unified Communications Head of Architecture Resume Examples & Samples

Customer and partnership relationships
10+ years of experience in Information Technology, with an emphasis on Unified Communications and it’s interoperability with blended technologies, including trading dealer-board solutions and integration into desktop solutions
Existing experience of telephony PBX environments. Understanding of dial plan schemes, trunking, reporting of usage and capacity metrics. Experience in adapting various systems and customer environments to converged technologies
Good understanding of Network technologies and their relationship with the Unified Communication solutions
Experience working with culturally diverse teams / vendors across a global geographic footprint
Experience in leading technology-based initiatives with differing priorities based on the line of business client

116

Associate, Unified Communications Resume Examples & Samples

Proficient in all aspects of Telecommunications administration
Knowledge in Cisco Call Manager and Unity mandatory
Knowledge in Cisco Voice Router configurations, SRST and call routing is mandatory
Knowledge in IPC Turret Systems is a plus
Ability to read and understand call volume reports and assess capacity
Skill set planning and implementation
Knowledge of Cisco Call Center Enterprise / Express systems is a plus
Knowledge in NICE Recording Platforms is a plus
Knowledge of Disaster Recovery planning and execution is a plus
Ability to function in a fast-paced organization
Working on medium to large-scale projects as well as creating, managing, tracking, and reporting the status of such projects
Submitting weekly status reports and providing input and recommendations for all areas of service delivery improvement
Reviewing and testing new technology
Evaluates and makes recommendations
Expertise in setting and managing client expectations, with the ability to establish and maintain a high level of client trust and confidence
Outstanding written and verbal communication skills complemented by demonstrated expertise in relationship building and management
Strong troubleshooting skills accompanying creative thinking to resolve both complex and non-complex issues
Minimum 5 years of experience providing direct support in a client-facing role
College Degree preferred or comparable technical degree
5 plus years knowledge in Cisco IP Telephone Systems

117

Unified Communications Resume Examples & Samples

Overall accountability for the management and execution of multiple IT projects within the Unified Communications Organization
Responsible for IT Projects consisting of Cisco IPT Voice, Core VoIP, Unified Communications, and Conferencing Services (audio/web/video)
Leads large, complex projects to achieve business objectives
Drive deliverables to meet project deadlines / milestones
Identify and report issues with the project. Mitigate identified issues
Engage resources (management, service vendors, business segment leads, etc.) for project assignments
Ensure project deadlines and tasks are met by vendors and all Alliance Partners in a manner that allows for a high quality, seamless and timely Unified Communications deployment
Track, analyze, and report project status including project progress, key milestones, tasks accomplished, etc
Serve as a customer interface for the Unified Communications team defining requirements and acquiring customer feedback in order to provide and prioritize communications and process enhancements
Directs cross-functional and/or cross-segment teams
Motivate project teams and facilitate project execution
3 years Project Management experience in IT, telephony and/or Unified Communications environment
2 years of Telecommunications/Unified Communications
Planned work schedule may require some nights and weekends during specific projects - MUST be comfortable with this
Proficient with MS Office (Including Word, Excel, Outlook, PowerPoint, OneNote)
Proficient with Sharepoint
Proficient with written and verbal communications at all levels of management
Ability to translate complex concepts in ways that can be understood by various audiences
Must be able to work in Plymouth office
Experience with managing Video Conferencing Services
Experience with Cisco IPT
Government clearance
Experience with International projects

118

Unified Communications Service Manager Resume Examples & Samples

Information Technology professional with 10+ years’ experience
Strong understanding of service management discipline, including new product development, testing and deployment
Prior experience in a high volume production environment
Knowledgeable on risk, audit and compliance for the product area
Excellent influencing and problem resolution skills
Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding
Experience working in a highly regulated financial institution preferred
Demonstrated success defining and launching products
Product Management Certification (preferred)
Exceptional executive presentation and communication skills
Experience with software deployment processes
Experience with desktop software technologies

119

Voip & Unified Communications Service Delivery Lead Resume Examples & Samples

Knowledge of techniques used in establishing and maintaining effective working relationships with customers, partners, vendors, sponsors/stakeholders, and technical/non-technical staff
Experience collaborating with cross-functional technical teams to deliver Enterprise-class IT services to a varied customer constituency
Knowledge of the fundamentals of Enterprise Information Technology service management and delivery (i.e. operational support models, product development lifecycles, sponsor and stakeholder management, etc.)
Project management experience (i.e. resource coordination, charter development, business requirements gathering, etc.)
Effective oral and written communication skills including presentation and public speaking abilities
Effective interpersonal skills with the ability to lead technical and non-technical staff in team environment
Information Technology Infrastructure Library (ITIL) certification and/or knowledge
Financial and resource management experience
Knowledge of complying with UW-Madison, UW System, and State of Wisconsin purchasing policies and guidelines

120

Senior Cisco Unified Communications Deployment Engineer Resume Examples & Samples

Expert knowledge of Cisco Unified Communications products including Unified Communications Manager, Unified Contact Center Express, Unity Connection, etc
Prior experience configuring Cisco UCS servers, Cisco Voice Gateways, and other infrastructure required to implement Cisco Unified Communications or Contact Center solutions
Proven design capabilities and experience leading clients through a collaborative process of Communications and Contact Center design
Secondary competency of Cisco Routing, Switching, Wireless, or Data Center, or Microsoft technologies is a plus
Professional level certification required – Cisco Certified Network Professional – Voice or Collaboration (CCNP-V or CCNP-COLLAB). Expert level CCIE Collaboration a plus
Bachelor’s Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experience
Minimum of 3 years with of engineering deployment responsibilities involving complex client requirements assessment, solutions design and implementation within the technology services industry. Experience with Managed Service Provider environment preferred
Broad networking and technology skills including strong knowledge and proficiency in industry-standard networking technologies and infrastructures including cabling, LAN, WAN, and various telecommunication access methods as well as legacy networking technologies and system interdependencies. Cloud & Virtualization technologies preferred
End-to-end process thinker, with proven experience in business processes and workflow design

121

Consultant, Unified Communications Resume Examples & Samples

Articulating and presenting the Rogers value proposition to existing and potential customers as it relates to the Professional Services offerings
Assisting with the discovery and qualification processes to ensure that Professional Services consulting engagements are accurately scoped
Leading the planning of engagement deliverables and assuming overall responsibility for scoping resources, budget, work plans; as well as issue and risk management
Ensuring alignment with the Project Manager, Rogers Project Resources and External Delivery Partners to achieve a high customer satisfaction score
Leading business requirements workshops and the definition of the functional specifications
Aligning with architects and delivery partners on final solution design
Overseeing the delivery of Professional Services engagements by evaluating value creation and risk mitigation against desired business outcomes. Some oversight capacity may be required during solutions delivery build sign-off processes
Supporting the Customer’s Technical and Business Stakeholders in their definition of a Functional Specifications document, which includes interpretation and application of requirements, features and tools
Performing review of build for feature completeness
Supporting Customer through user acceptance testing
Leading training activities
Supporting Customer close-out and transition to support activities
Aligning with Adoption and Service Management teams on long-term adoption targets
Developing and refining consulting methodologies and intellectual property
Coordinating with other Rogers Business Units to ensure a seamless customers experience (Customer Delivery, Network, Sales, etc.)
Developing governance strategies, change management processes, and communication plans for Proof of Concept/Proof of Value/Pilot initiatives for end customers
Minimum of 10 years’ experience in consulting and/or a technical lead position in Unified Communications, supporting customers in technical discovery, migration planning and cut-off activities, end user training and transition to support/managed services
3 to 5 years’ experience in deploying Enterprise Voice, Business Communications Platforms, Virtual Contact Centre or call modules within Customer Relationship Management Solutions. Preference to candidates with experience in deploying average project size of $500,000 or greater
3 to 5 years’ experience configuring Virtual Contact Centre Call Flows, Workforce Management, Social and Reporting
3 to 5 years’ experience serving enterprise customers in English and French, including proposal writing, preparation of deliverables and presentation in English and in French
Proven track record of successful project execution in unified communications
Ability to explain networks design, call loads, SIP and switching for business considerations in adoption of unified communications and collaboration solutions
Strong knowledge in Call Centre, Connected Workspaces, Mobile Workforces and Industry trends like Bring Your Own Device, App Platforms, Mobile Device Management
Exceptional partnering skills and good relationships across all functions
Proven change leader
Deep knowledge of Unified Communications practice area (business capabilities.)
Experience with envisioning, architecture and deployment of large customer deployments
Ability to articulate customer corporate strategy to motivate team members to achieve business outcomes
Entrepreneurial, highly motivated and adaptable
Exceptional ability to persuade, convince, negotiate with influence in order to support objectives
Bachelor of Commerce, Communications or Engineering from an accredited university
Certification in Interactive Intelligence (Genesys), Avaya or Total Connect Virtual Contact Centre products
TOGAF, CGEIT, ITIL certifications preferred. If not held, incumbent must successfully complete TOGAF within first year in role
Project Management, CRISC, CISSP certifications an asset

122

Cisco Unified Communications Specialist Resume Examples & Samples

Develop IVR and call routing applications
Assist in departmental projects
Review reports and logs for problems and identify appropriate solutions
Share in providing on-call technical support after hours and on weekends as needed
5+ years of direct Universal Communication/IVR development experience
Cisco CCNP Voice certification preferred
Cisco UCCE or UCCX and CUCM solutions
Nuance voice solution

123

Unified Communications & Collaboration Engineer Resume Examples & Samples

Bachelor’s degree in an Information Technology or related discipline (Computer Science, Software Engineering, Math) and 6 years related work experience with operating system hardware and/or software and components
In lieu of a degree, a minimum of 8 years of experience with IT infrastructure in a large IT environment with many categories of devices, infrastructures, and operating systems; experience could include mainframe and/or distributed environments
Experience with implementing Office 365 and Lync 2013
Video, Voice, Web Conferencing (e.g. Skype, Vidyo, Blue Jeans), and IP Telephony Technologies
DOD 8570 IASAE Level II Certification is required
DOD 8570 IAT II Certification
CISSP and MCSE Certification
MCSE (Microsoft Certified Systems Engineer)
Working knowledge on Azure Active directory objects, security groups and directory integration with different services
Ability to manage MS Active Directory using PowerShell commands (ADSI)
Knowledge of Java to integrate with MS Active Directory and Exchange or Skype for Business/Lync
Knowledge of server virtualization platforms HyperV

124

Unified Communications Architect Resume Examples & Samples

Bachelor of Science in Information Systems with minor in Business Administration, or equivalent experience
Ability to work in a fast-paced environment under high stress, while multi-tasking, with consistency and accuracy
Ability to collaborate effectively with a diverse, globally disparate team
Ability to effectively communicate in English, including reading, writing and speaking
Ability to effectively prioritize and execute tasks in a high-pressure, time-sensitive environment
Experience with wide variety of technology hardware, software and troubleshooting
Solid quantitative skills and strong data analysis skills
Strong emphasis on quality and keen attention to detail required
Results-Driven: Having a proactive, goal oriented approach to decision making. Capable of handling multiple projects / initiatives simultaneously and executing to completion. Proven experience in translating strategies into actionable plans
Team Player: Having respect for colleagues. Proven team player with excellent communication and interpersonal skills who can effectively work with all levels of a global matrixed organization
Change Orientation: Able to quickly adapt to changing demands and conditions. Act as a Change Management expert and enabler on various projects and programs across the business
Customer Focus: Providing exceptional service and quality to external and internal customers. Understanding and experience working in organizations that have centralized and de-centralized structures, to accommodate changing business requirements
Self-Awareness: Accepting responsibility for personal development and actions. Has clear objectives and strives to exceed them. Takes ownership for personal career and skill development
Total IT experience should be at least 8 years
8+ years hands on experience with Cisco Unified Communications and VoIP including Call Manager, Unity, Meeting Place, Presence, Jabber, UCCX Call Center, Video Conferencing within a large (>10,000 users) environment. Experience with managing large Cisco networks
5+ years VoIP and Network design and management experience
5+ years Wintel Server design and management experience
3+ years IT Project Management experience along with supervisory experience preferably in a multi-site environment. Experience should include vendor negotiation / management and project budget management responsibilities
ITIL v3 or 2011 Foundations Certification

125

Unified Communications Escalation Engineer Resume Examples & Samples

Exchange Server
SharePoint 2013
DPM 2012
Knowledgeable with Enterprise Storage Solutions (Nimble, NetAPP, EMC, etc)
Microsoft Windows Server
Active Directory
DNS; Certificates
Enterprise Voice/Lync
Mimosa and other archiving software
Knowledge of scripting languages such as vbscript and PowerShell a plus
Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
Solid written and spoken English skills

126

Unified Communications Architect Resume Examples & Samples

Ownership of the end to end technical architecture and architectural principles for Unified Communications (solutions focusing on End User technology; Video, audio or web conferencing tools for the office and remote end users)
Partner with internal Agilent organizations to understand their business needs and translate them into technical solutions
Track new trends and directions in UC technology, and determine potential impact to our organization and business
Develop strategies and transition plans to evolve UC solutions within Agilent
Consult and collaborate on architecture issues with projects and project teams across IT
B.S degree in Computer Science or equivalent
10+ years working in IT in mid to large size Enterprises
5+ years experience in Unified Communications (Telepresence/Video, Audio and Web conferencing)
2+ years experience in global end user service management preferred
Previous experience managing 3rd party IT Service providers
Working knowledge of network infrastructure concepts and technologies, specifically as it relates to real time traffic flows, signaling, Class of Service
Demonstrated ability to work in a self-directed manner and learn quickly
Strong analytical, problem solving skills
Ability to effectively communicate to a wide variety of audiences
Ability to work as part of a team and interact effectively with others
Excellent attention to detail, follow up, follow through and planning skills

127

Analyst, Unified Communications Resume Examples & Samples

Ability to perform all system administration duties on the enterprise voice and video solutions, making routine software changes, maintaining records, and maintaining equipment inventory
Ability to monitor unified communication voice operations to identify and solve technical operating problems
Able to perform all software changes required for video and telephone systems, software groups, system parameters, class of service and moves/adds/changes (MAC)
Capable of configuring video Cisco and Polycom room systems
Interprets network alerts and performance management tool output to properly engineer the capacity and resiliency of the UC (Unified communications portion of the VOIP network
Prepares documentation and conducts training and user orientation for clients detailing configuration of proposed and deployed solutions
Participate and assist in driving the knowledge management process
Perform research and analysis of unified communications technologies and services for the purposes of assisting management in decisions regarding the acquisition of new equipment, software, and services to determine which would best meet company needs
Assists in the acquisition of new equipment and services
Responsible for 3rd level support of the video and voice infrastructure and services
Assists with establishes budgetary requirements for equipment and services

128

Network & Unified Communications Administrator Resume Examples & Samples

Provide 24x7 global Level 3 support for Network, Security and UC infrastructure including but not limited to Network Switches, Routers, Firewalls, Wireless, Cisco Telepresence, session border controllers, voice gateways, voice circuits, Cisco Call Manager (11.0) and Jabber
Proactively monitor operational status, capacity, and performance of supported infrastructure to ensure that they remain within acceptable limits
Troubleshooting hardware/software products as well as upgrading and migrating
Maintain UC monitoring systems
Ensure high quality documentation for supported infrastructure is developed and maintained
A minimum of 3 to 5 years of related experience with Network, Security, Cisco network/CUCM infrastructure
5 years supporting Cisco routers/switches in an enterprise environment
Experience supporting a large-scale network switching, routing, wireless and security
Support Palo Alto/Cisco Firewalls and VPNs
Troubleshooting skills in BGP/OSPF
Expertise on latest hardware and operating systems (Nexus, IOS-XR, NX-OS, PAN-OS)
Expert level deployment and management of QoS/DSCP in Video, Voice and data networks
Experience in Wireless: Cisco WLC/WCS/NCS, LWAPP, EAP, 802.1x, 802.11e, CleanAir
Experience using Network Management Tools in SolarWinds, Cacti and Netflow Analysis
Experience using the ServiceNow platform and Splunk
CCNP or equivalent experience
Strong security understanding and experience

129

Senior Unified Communications Administrator Resume Examples & Samples

Provide 24x7 global Level 3 support for Cisco UC infrastructure including but not limited to, Cisco Telepresence, session border controllers, voice gateways, voice circuits Cisco Call Manager (11.0), Jabber, Unity & Presence infrastructure
Reviewing data monitoring stats and confirming SLAs with platforms and carriers are met
A minimum of 7 years of related experience with Cisco network/CUCM infrastructure
Specialization in Voice or Collaboration strongly preferred
Ability to multi-task in an ever-changing environment
Bachelor’s degree or better in Computer Science or related Engineering discipline

130

Senior Unified Communications Architect Resume Examples & Samples

Perform in a staff augmentation role to work with other members of the DTMB NTSD Voice Services team
Follow all established standard processes and procedures to plan, design, deliver, document and support assigned IP Telephony and IP Contact Center requests for new service and/or changes involving existing Agency clients
Troubleshoot and repair services. This includes use of company standard delivery service management tools (BMC Remedy and SMMS)
Specialist level qualifications on Telecommunications components such as Oracle (Acme Packet) Session Border Controller, Cisco Call Manager, Session Manager, CUBE, UCCX, PCCE, Attendant Console, Informacast, switches, routers, gateways, IP phone sets and other related devices such as analog adaptors

131

Senior Unified Communications Specialist Resume Examples & Samples

Provide senior level expertise with existing Voice networks in the current production environment as well as applications such as IVR, call centers, video-conferencing. Oversee the integration of telephony hardware and network services
Assist where needed to support end user with all Telecom issues/concerns as well as provide escalation point for Customer Care team to ensure expedient issue resolution. Interface with Vendors to support ticket resolution
Proactively stay current with emerging unified communications technologies, such as Skype for Business Enterprise Voice. Adhere to established voice networking policies, procedures, and best practices
Coordinate vendors in the delivery of unified communications projects. Lead the effort in designing and implementing cost-effective and efficient voice solutions. Adhere to and embody Project Management best practices for managing timelines, status communications, scope, and budget
7+ years of Telecomm experience including Voice, Networking and Telephony technologies
3+ years of vendor management and/or project management in unified communications - (Video and Telephony infrastructure including Cisco, Alcatel, Skype, PBX and Avaya)

132

Unified Communications Architect Resume Examples & Samples

Configures, manages, upgrades and supports the Cisco IP telephony systems and services global VoIP infrastructure
Implements and manages high-performing, highly-available systems and solutions to meet firm business goals and objectives
Participates on, and often leads, team assignments for voice system installations, upgrades, and service expansions across the firm
Be responsible for planning, staging, configuring, and transitioning from traditional PBX and IP Office systems to hosted VoIP solution
Be responsible to collect, document, and migrate all current carrier PRI’s, DID’s, and legacy POTS numbers over to new systems as well as deploy global dial plans and manage number allocations
Solves complex IP telephony routing, VOIP configuration and quality of service (QOS) issues related to the IP voice infrastructure
Ensures that all team members are cross-trained on all critical support functions and tasks, and serves as the subject-matter expert for the firm’s IP telephony solutions and systems worldwide
Takes a proactive approach to resolving IP telephony hardware and software problems quickly and efficiently with minimal impact to end-users in the firm
Coordinates and manages to resolution all voice system repairs and maintenance work orders assigned to external services providers, including all telephony-related installation, maintenance and repair orders to Telco carriers, Cisco TAC and other maintenance and support service providers
Be responsible for researching and learning about new versions, features, hardware, and technology advancements that will enhance the VoIP deployment
Assists in correlating and reconciling all telephony service billing and chargeback for corporate voice services
Assists with other voice engineering functions as required by manager
Follows proper change control processes when making changes to any telephony infrastructure systems and services
Support external voice and video infrastructure

133

Unified Communications Infrastructure Engineer Resume Examples & Samples

Bachelor’s Degree in a technology-focused major, certification or equivalent experience
2+ years of strong experience in a Microsoft Exchange 2010/2013 enterprise environment
5+ years of experience with Microsoft Windows Server 2008 R2 and or Windows Server 2012 R2
5+ years of strong experience with Active Directory, ADFS, LDAP, Kerberos, Group Policy, DFS and DNS
Experience with automation and scripting using PowerShell
Experience in the IT industry with substantial engineering and operations experience supporting Windows technologies with some networking or telecom experience
2+ years of relevant business and professional experience required to ensure tasks are completed without supervision
Demonstrates an understanding of performance tuning and optimization including the identification of performance related issues
Self-starter with ability to multi-task, prioritize and manage time effectively

134

Unified Communications Specialist Resume Examples & Samples

8+ years of video conferencing experience
3+ years of technical project management experience
Hands-on configuration and supporting experience with video conferencing systems, Cisco and Polycom

135

Senior Engineer Unified Communications Resume Examples & Samples

6+ years’ experience administering, engineering and supporting ACME Packet session border controllers
6+ years’ experience administering, engineering and supporting Cisco voice gateways
6+ years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323
4-6 years’ experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, Cisco Call
4-6 years’ experience administering, engineering and supporting an IP/PBX platform

136

Manager, Unified Communications Resume Examples & Samples

Manage a team of employees, consultants, contractors and vendors supporting unified communications at Cartus
Minimum Education Level: Bachelor Degree. Computer Science, Telephony or Related Discipline preferred
10+ years in Telecommunications or Information Technology
5+ years managing Telecom, UC or IT teams
5+ years Vendor management and contact negotiation
Avaya/Cisco IP telephony experience and strong knowledge of both on premise and central office telephone systems and equipment
Ideal candidates will have a working knowledge of PBX/Call Manager, SIP trunking solutions, contact center solutions, global dial plans, Avaya/Cisco Voice Gateways, Network Protocols (G.711, G.729, SIP, H.323) and unified communications solutions (Google Hangouts, Jabber, Skype)
Strong analytical and conceptual skills, with proven ability to translate business problems into analytical specifications and requirements
Strong project management and planning skills, with proven experience managing multiple projects to successfully to completion
Dynamic leadership style that can develop and energize multi-disciplined, high-performance work teams to learn and apply new skills/techniques to business needs
Excellent oral and written communications; ability to present and discuss technical information in laymen’s terms that establishes rapport, persuades others and gains understanding
Ability to create, foster, and extend relationships across all parts of the business, comfortable with influencing across and within the entire organization
Financial Management experience

137

Unified Communications Specialist Resume Examples & Samples

He/she will be in regular contact with third party suppliers, supporting to determine if suppliers have delivered to the expected Service and Quality
He/she will work closely with a third party to deploy the video conferencing solutions, like Cisco telepresence and Polycom video units, in Nestle locations
He/she will work closely with project managers to keep an alignment of scope and provide regular update on deliverables under the team responsibility, by identifying, supporting and updating project goals, strategy, scheduling, potential risks and mitigating plans and communication
During the engagement and duration of the projects, the staff will be asked to perform a range of activities, within the still sets, to include but not limited to
Provide senior level of expertise with existing video conferencing solutions
Experience integrating different video conferencing technologies
Provide senior level of expertise of video conferencing applications
Experience supporting end users with video conferencing issues/concern in the past
Support day to day operations for video conferencing projects
Work closely with Project Managers and Customer Care team to ensure alignment on the project execution and expedient issues resolution
Coordinate installation of video conferencing devices
Engage different vendors to ensure the work is done in the agreed timeline
Maintain video conferencing diagrams and documentation including hardware and software versions
Proactively stay current with emerging video conferencing technologies
Coordinate plans and issues with other infrastructure teams and project managers
Understand, follow, and support the Nestle standards
Update management of status, issues, and process improvement opportunities
The staff needs to have the following technical skillset
Video conferencing design experience
Excellent time management and organizational skills as well as the ability to multi-task in a fast paced environment
Ability to manage multiple projects simultaneously, and prioritize activities
Bachelor's Degree or equivalent work experience is required
Certification of video conferencing solutions is desirable

138

Unified Communications Administrator Resume Examples & Samples

Support Bechtel’s global Cisco Unified Communications Manager (CUCM) Infrastructure
Maintain the Cisco Unified Contact Center Enterprise (CUCC-E) applications and servers
Support Cisco Emergency Responder (CER) for North American locations using E911
Conduct intermediate-level fault finding and issue resolution while responding to technical issues and requests
Work in a globally dispersed team, ensuring assignments are coordinated with various support teams and are completed on-time
Document and publish processes and procedures
Develop and conduct training for customers and technical peers
Maintain assigned workgroup queue
Communicate with customers to assess needs and requirements
Bachelor’s Degree in Information Technology (or similar field)
A minimum of three years of experience working with IP Telephony
Current CCNA-Collaboration OR the ability to obtain this certification within 12 months of hire
Must be a United States citizen
Able to work varied shifts, overtime, and on-call to support activities as necessary
Excellent communication, teamwork, collaboration and customer service skills
Knowledge of infrastructure architecture concepts, configurations, and standards
Experience with CUCM 10.5 or higher and Unity Connection 10.X or higher
Basic understanding of Cisco Emergency Responder and E911
Knowledge of Cisco Unified Contact Center Enterprise, Finesse Agent Desktop, CTI Object Server, Interactive Voice Response 10.5, and Text to Speech – Nuance Real Speak 4.5
Skilled in Server and Network Operations, TCP/IP, Convergence, and other networking technologies
Demonstrate project management experience with implementing IT infrastructure projects, ability to coordinate and direct efforts in a distributed team environment
Experience with ServiceNow ticket management system preferred
Experience with Skype Enterprise Voice would be highly regarded
CCNP-Collaboration certification

139

Lead Unified Communications Operations Resume Examples & Samples

Manage the UC Operations team located in Perth in the BHP Technology Remote Operations centre. This includes developing hiring plans, training plans, and staff rosters
Ensure that Unified Communications infrastructure and key endpoints (CUCM, Conductor, TP Servers, TMS, voice gateways, IX5000’s, emergency phones) are monitored and that faults are automatically detected
Ensure that incidents are appropriately managed to minimise the MTTR
Ensure all ITIL service management processes are executed appropriately within UC
Ensure that UC related service requests are managed and executed in accordance with SLAs
Drive for continuous improvement by optimising and automating processes
Collaborate with UC Operations – Americas team and the Network Operations teams to ensure 24 x 7 coverage in a follow-the sun model
Manage 3rd party service providers and telecoms circuit providers to ensure SLAs are met
Produce appropriate metrics and reports to measure the performance of Unified Communications operations
Collaborate and support all other Technology Operations teams to drive a reduction of MTTR across all systems
Establish Performance management meetings with the UC operations team and partake in broader Performance focused sessions run by other teams (e.g. Networks, TROC)

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