Client Service Delivery Resume Samples

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L Boyer

Lindsey

Boyer

1578 Kamryn Circle

Chicago

+1 (555) 453 4514

1578 Kamryn Circle

Chicago

Phone

p +1 (555) 453 4514

Experience Experience

Los Angeles, CA

Client Service Delivery Manager

Los Angeles, CA

Dare LLC

Los Angeles, CA

Client Service Delivery Manager

Proactively working with the client on opportunities to upsell BT services associated with improved operational business performance
Provides input into departmental budgets and planning. May develop business plans for team/group operations
Manages client processing activities through other managers or a large team of senior professionals
Demonstrating to both the business and client the value of the Client Service Delivery Manage and service model
Partners with Relationship Manager and ensures issues are communicated and escalated in a timely manner both internally and directly with the client
Ensuring high performing global team members
Development of annual budget

Phoenix, AZ

IIG Client Service Delivery Manager

Phoenix, AZ

Zulauf Inc

Phoenix, AZ

IIG Client Service Delivery Manager

Focus on execution of strategic direction of business function activities, working in partnership with Senior Relationship Managers
Manages a number of tasks simultaneously, ensuring effective prioritisation to mitigate impact to both the client and the business
Partners with Relationship Manager, ensuring issues are communicated and escalated in a timely manner both internally and directly with the client
In partnership with Nordic Sales, participate in strategic business development initiatives where cross product service components are of key importance
Takes ultimate responsibility for running Joint Steering Groups, client service reviews and due diligence visits within each of the key product areas. Monitors performance against SLAs and KPIs
Demonstrates to both the business and client the value of the Client Service Delivery Manager and service model
Consistently displays a balanced, cross-functional perspective, liaising with the business to proactively improve efficiency, effectiveness and productivity

present

Philadelphia, PA

Procurement Client Service Delivery Manager Iasi Location

Philadelphia, PA

Fadel-Deckow

present

Philadelphia, PA

Procurement Client Service Delivery Manager Iasi Location

present

Manage and develop team competency coverage through cross-training, leadership development and succession planning
Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts etc.)
Monitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategies
For BPO, facilitate effective Management Operating System, ensuring timely reviews of process outcomes [(3X3) metrics ,Key Performance Indicators(KPIs),Service Level Agreements(SLA)] and improvement/change initiatives
Identify continuous improvement and productivity improvement opportunities – maximize reuse, minimize redundancy, streamline, drive one-to-many approach etc
Mentors and grooms delivery management and teams in ACN best practices
Maintain team's work plan and/or annual plan (e.g. resource assignment changes, schedule changes, completion status etc.)

Education Education

Bachelor’s Degree in Related Field

Clark Atlanta University

Bachelor’s Degree in Related Field

Skills Skills

Ability to learn new applications and technologies quickly
In-depth Functional / Industry Knowledge
Excellent interpersonal skills, presentation, gravitas and personal confidence
Excellent customer engagement, negotiation and CxO relationship development
Experience of managing client expectations around agreed contract deliverables
Experience in the collation and provision of management information to facilitate reviews of key performance and risk indicators, departmental budgets and planning
Proven understanding of the importance of tight controls. A good working knowledge of Pershing and its market place. General knowledge of banking processes. Awareness of compliance to FCA regulations
Organisational adaptability
Personal Accountability
Demonstrated skills in negotiation, delegating, leadership, and service management are necessary to be considered for these roles managing holistic deliverables on complex relationships. These include but are not limited to

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Client Service Delivery Manager, GFS Resume Examples & Samples

Overseeing projects for clients, inclusive of ensuring all relevant internal and external parties are aware of ongoing projects and are held responsible for meeting their respective deliverables
Providing support for Relationship Manager tasks such as call reporting, profitability, KYC requirements, at risk reporting, issues reporting, relationship plans, client survey administration and oversight
Carrying complex initiatives involving multiple disciplines and/or ambiguous issues
Improving efficiency, effectiveness and productivity

Client Service Delivery Manager Resume Examples & Samples

Takes ultimate responsibility for running Joint Steering Groups, client service reviews and due diligence visits within each of the key product areas. Monitors performance against SLAs and KPIs
Partners with Relationship Manage, ensuring issues are communicated and escalated in a timely manner both internally and directly with the client
Reviews, approves and ensures timely publication of monthly reporting to consultants/clients
Manages a number of tasks simultaneously, ensuring effective prioritisation to mitigate impact to both the client and the business
Extensive experience in client servicing and/or related investment management outsourcing and fund administration management accounting/operations
Fluent in English. Swedish an advantage

Client Service Delivery Manager Resume Examples & Samples

The ideal candidate will have a strong track record of at least 5 years in financial servicing, preferably in trust or asset services (required)
Knowledge of trust or asset management and accounting required to manage client relationships (required)
Knowledge of general finance and portfolio management concepts to consult on client needs (required)
Skills in negotiation, delegating and leadership are necessary to service the client relationship (required)
Previous experience in a similar role (preferred)

Client Service Delivery Manager Resume Examples & Samples

Being the senior client contact representing all applicable product disciplines, and provides for escalation on client queries and issue resolution
Identifying and addressing service issues as and when they arise, including complex issue resolution
Client service reviews and due diligence visits within each of the key product areas (Custody, Fund Accounting, Transfer Agency or Middle Office Outsourcing)
Partnering with Relationship Manager, ensuring issues are communicated and escalated in a timely manner both internally and directly with the client(s)
Reviewing, approving and ensuring timely publication of monthly reporting to consultants/clients
Demonstrating to both the business and client the value of the Client Service Delivery Manage and service model
The successful candidate will benefit from having
Technical knowledge of Fund Accounting service delivery
Complex client service delivery experience

Client Service Delivery Analyst Resume Examples & Samples

Works closely with Product Specialists and Sales Executives to provide web hosting product support for clients in assigned portfolio
Act as the primary point of contact for web hosting requests for assigned client portfolio
Maintains/updates the content and/or code of client websites, and provides flawless execution of web hosting client requests
Educates and trains clients on new product features, enhancements, and industry best practices
Conducts proactive client outreach around web hosting campaigns, as assigned by management
Documents and tracks all client interactions in Nasdaq CRM system
Troubleshoots and facilitates the resolution of technical and data issues and/or inquiries
Manages upcoming product migrations
Prepares for and participates in Service Account Reviews
Acquires and maintains a strong working knowledge of the Investor Relations industry and keep apprised of its regulations and updates
Requires conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Is fully self-sufficient and competent in regards to output quality and quantity
Requires little or no supervision on a day to day basis
Has basic or good knowledge of best practices and how own area of expertise integrates with others
Understands key business drivers and is aware of the competition and the factors that differentiate them in the market
Provides informal guidance for colleagues with less experience
Is accountable for contributing with a competent standard and delivers every time
Plans and prioritizes work using resources in the best possible way to complete tasks on time and with high quality
Solves problems using existing solutions; exercises judgment based on the analysis of multiple sources of information
Is starting to look at 'best practice'
Provides creative insights and / or solutions to address client / organizational challenges
Impacts a range of activities within own team and other related teams; works within broad guidelines and policies
Works quickly and is able to assist other team members where appropriate. Works independently
Is able to explain difficult information; works to build consensus
Generates healthy debate within team, influencing team to look for a 'better approach'
Shares knowledge and expertise across organizational boundaries and endorses "best practices”
Communicates personal investment in team goals and team success
Learns preferences of others within team to drive individual motivation and commitment
Motivates team by recognizing individual contributions and expressing positive morale and commitment
Helps others accurately assess their strengths and development areas and create realistic development and career plans
Creates the time and opportunity to informally develop and mentor others
Provides instruction and timely, specific feedback to others on performance, tasks and objectives, and developmental needs
Learns about the organization’s resources and processes for identifying and selecting talent
Evaluates skills necessary to complete current projects, tasks and assignments and assigns the most qualified talent
Demonstrates understanding of ongoing and future talent needs and looks for ways to address those needs through effective recruitment and development of talent
Demonstrates understanding of the business unit/function’s strategic vision and how individual teams work to achieve that vision
Demonstrates understanding of individual team goals and articulates them clearly to team members
Carefully tracks the success of individual team members and the overall success of the team
Displays an interest in the customer by trying to understand their concerns and issues; draws on customer insight to help others with how to best meet current and future customer needs
Develops positive internal and external customer relationships by consistently and efficiently delivering value
Shares best practice knowledge with others in work team; identifies ways in which the customer experience could be enhanced
Maintains a positive attitude about change, continuously seeking information to increase personal and others’ understanding about the change
Facilitates change by consistently demonstrating new behaviors that support the new direction
Learns new work requirements and priorities needed to support a change initiative, and helps others to manage through the changes

IIG Client Service Delivery Manager Resume Examples & Samples

Technical knowledge of asset servicing, asset management and accounting usually acquired through related work experience
Knowledge of general finance and portfolio management concepts usually acquired through formal education or work experience
Skills in negotiation, delegating, leadership and service are necessary
Excellent oral and written communication skills are required
In-depth functional / industry knowledge is required
Highly flexible and adaptable to change
A College or University degree and/or general finance and portfolio management knowledge

Expert Client Service Delivery Resume Examples & Samples

Experience or working knowledge in Fund Administration > 3 Years
Fluent German and very good English language skills
Positive experience in communication with clients
Proficiency in using Xentis, MS Excel/Word and other relevant office systems
Proactive and focused attitude to work and an ability to constantly meet deadlines
Excellent teamwork, interpersonal, oral and written communication skills
Dependability, flexibility and the ability to lead by example
Excellent analytical, organizational and time management skills
Professional approach to work and personal appearance

Client Service Delivery Analyst Resume Examples & Samples

Provides day to day client advice, working to maintain strong client relationships
Under general direction, assists business owners and stakeholders in defining business and system requirements
Tracks and monitors simple projects; adheres to project deadlines and alerts management of any barriers tosuccessful project completion. Assists with research and provides input into project plans and milestones. Developstiming estimates for basic projects based on limited understanding of customers’ business needs and timeconstraints
Provides customers with basic, standard information regarding products/offerings
Requires conceptual knowledge of theories, practices and procedures within a discipline. Requires guidance on taskinitially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as theemployee gains more confidence and capability
Applies general knowledge of business developed through education or past experience. Often needs helpunderstanding the commercial side or key business drivers impacting the task/decision
No supervisoryresponsibilities; accountable for developing technical contribution
Uses existing procedures to solve standard problems; analyses information and standard practices to makejudgments

Client Service Delivery Manager Resume Examples & Samples

Acts as the senior client contact representing all applicable products and services, and provides for escalation on client queries and issue resolution. Responsible for identifying and addressing service issues, gaps and deficiencies as and when they arise
Responsible for managing client service reviews and due diligence visits within each of the key product areas (Fund Accounting, Fund Administration, Transfer Agency or Custody Servicing). Monitor performance against Service Level Descriptions (SLDs)
Partners with Relationship Manager and ensures issues are communicated and escalated in a timely manner both internally and directly with the client
Responsible for overall project planning for key clients, inclusive of ensuring all relevant internal and external parties are aware of ongoing projects and are held responsible for meeting their respective deliverables. The Client Service Delivery Manager is also responsible for keeping the client informed of progress towards project completion
Review, approve and ensure timely publication of monthly reporting to consultants/clients including calculating KPI levels
Provide relationship support for tasks such as call reporting, KYC requirements, at risk reporting, issues reporting, relationship plans, client survey administration and oversight
Focus of role is on active client consultation to ensure operational and product readiness to support all new business and investment objectives to ensure optimized revenue growth and realization
Consistently displays a balanced, cross-functional perspective, liaising with the rest of the business to improve efficiency, effectiveness and productivity
For assigned client portfolio, represents Northern Trust at external board meetings for regulated funds; coordinates and ensures quality of Northern Trust board materials and presentations
Technical knowledge of trust, fund or asset management operations and accounting, usually acquired through related work experience, is required to manage these multi-product / multi-jurisdiction service relationships. Knowledge of general finance and portfolio management concepts, related regulatory / accounting principles is also needed to facilitate effective consultation on client needs
Demonstrated skills in negotiation, delegating, leadership, and service management are necessary to be considered for these roles managing holistic deliverables on complex relationships. These include but are not limited to
In-depth Functional / Industry Knowledge
Demonstrated innovative mindset and flexible and adaptable to change
Extensive experience in client servicing, operations, and/or fund accounting, and/or fund administration and/or transfer agency, and/or custody servicing
A College or University degree and general finance and portfolio management knowledge through proven work experience is preferred

Client Service Delivery Manager Resume Examples & Samples

Oversees and manages the operations of a business unit(s) with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities)
Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit
Provides budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel
Typically utilizes management skills more than technical skills
Validate that all aspects of service delivery are in line with all legal and regulatory requirements. This includes both ongoing operations and change work
Coordinate requests for ad-hoc reporting
Coordinate and prepare reports for client status meetings, including all weekly, monthly, and quarterly business reviews
Identify and monitor trends around volume driven activities in order to make strategic recommendations to client and internal partners for continuous improvement
Maintains close collaboration with internal partners from Shared and Technology areas regarding ongoing delivery and change work
Monitor SLA and operational dashboards to ensure Service Levels are met and exceeded at all times
Health & Welfare subject matter expert in Plans and Compliance, Call Center work flow experience, Client Service experience, vendor management experience - 8 years’ experience minimum
Communication, negotiation skills and time management are vital to the success of this position

Client Service Delivery Manager Resume Examples & Samples

College degree (preferred) with 10+ years of related experience, demonstrating in-depth functional area expertise
Managerial experience required (5+ years)
Transaction Banking (Treasury/Cash Management Services) knowledge/experience required
Strong leadership, presentation, interpersonal and conflict management skills
Excellent customer service and advanced problem resolution skills
Strong interpersonal, written, and verbal communication skills
Ability to create and deliver presentations
Experience leading meetings and facilitating information exchange with internal and external business partners
Familiarity with budgeting and financial control Strategic thinker, able to create and execute on business plans and strategies
Comprehensive knowledge of technical aspects of functional area, including applicable legal, regulatory and accounting issues
Demonstrated ability to overcome obstacles, gain consensus and implement solutions
Strong project management and analytical skills
Networking outlets and stay in tune with industry best practices
Demonstrates the following core competencies: Deliver extraordinary customer experiences, drive for results, communicate effectively and professionally, balance risk with opportunity and influence and inspire others

Procurement Client Service Delivery Manager Iasi Location Resume Examples & Samples

Empower resources to work and agree on deliverables, budget, schedule, dependencies, service levels, scope and other required operating metrics
Manage resources to achieve these assignments
Track and create/provide team status using standard templates and actively participate in appropriate internal and external status meetings
Maintain team's work plan and/or annual plan (e.g. resource assignment changes, schedule changes, completion status etc.)
Identify and manage issues and risks and act as an escalation point within the team
Work with other delivery managers and project managers to ensure Client Service Team/Service Delivery Team understands their accountabilities towards delivery and to work across the teams as needed
For BPO, facilitate effective Management Operating System, ensuring timely reviews of process outcomes [(3X3) metrics ,Key Performance Indicators(KPIs),Service Level Agreements(SLA)] and improvement/change initiatives
Manage and develop team competency coverage through cross-training, leadership development and succession planning
Monitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategies
Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts etc.)
Develop and deliver quality and timely performance feedback, collecting input from all appropriate sources
Serve as process expert/coach for the team's deliverables
Drive methods adoption and act as an expert on how to cost effectively deliver the Client Service Team's/Service Delivery Team's process and/or project requirements and deliverable
Identify and implement productivity improvements, ensuring adherence to appropriate project gating and business case approval requirements
May leverage benchmarking to identify leading practices, measure service performance against appropriate external standards and facilitate sharing of best practices
May analyze and manage performance of third party vendors/contractors or departments to delivery service/process requirements and when required identify and facilitate performance improvement
May facilitate monitoring service/process related technologies and service related policies and when required identify areas for improvement
Schedule, assign and track signoffs for deliverables owned by the team and validate the participation of appropriate contributors to each deliverable
Validate appropriate contributors have participated in the creation/review of each team deliverable according to standard methods and/or processes
Ensure teams execute processes according to standard methods or approved processes and ensure deliverables are completed as required in a timely manner
Serve as a peer or process reviewer as appropriate and participate in Capability Maturity Model® Integration (CMMi) or other quality assessments as needed
Identify continuous improvement and productivity improvement opportunities – maximize reuse, minimize redundancy, streamline, drive one-to-many approach etc
Participate in the creation of team deliverables as appropriate
Accountable and actively manages project financials (cost revenue, CCI,etc.)
Mentors and grooms delivery management and teams in ACN best practices
Maintains business and industry knowledge to guide Customers in strategic delivery decisions

Operations Specialist Client Service Delivery Center of Excellence Trade Processing Team Resume Examples & Samples

Resolve client queries relating to financial markets products and services. Asset classes and services covered include: FXMM, Interest Rate Derivatives, Fixed Income, Collateral Margining, Clearing and Regulatory Services, Client Account Maintenance, Claims Services
Execute payments, match trade confirmations, negotiate daily collateral margin amounts and resolve late or incorrect payments
Monitor the progress of client queries when these are passed onto second line support
Collaborate with FM Sales and internal and external stakeholders on client problems and needs
Implement new processes or services

Client Service Delivery Specialist Resume Examples & Samples

Execute account implementation strategies to optimize participation of each GLTC case
Lead campaign implementations for large group cases
Support Implementation Manager and coordinate with internal & external teams to launch new case enrollments, migration (re)enrollments & case closures
4 + + years proven experience in project leadership and/or process improvement
Strong oral, interpersonal, written and presentation skills
Proficient in the use of Microsoft Office programs
Customer focus and solution oriented
Close attention to detail and process requirements
High energy level and desire to operate in an entrepreneurial environment
Highly collaborative, results driven, team player
Capability to work multiple priorities/projects at the same time
Black Belt and/or Project Management Certification
Salesforce.com platform experience
Graphic design knowledge
Proficient in Adobe Creative Programs (InDesign, Acrobat, Photoshop)

Client Service Delivery Director, San Diego Resume Examples & Samples

Financial management: direct P&L responsibility for your work team through the direct oversight of client retention, staffing, budget management
Client management: staffing, client management, client satisfaction, client profitability; expansion of existing outsourcing relationships by solving our client’s problems and meeting their administration needs
People: Leadership and management related to a group of associates who primarily support the clients assigned to the work team in terms of staffing, resource utilization, career growth and development, and retention
Promote quality standards and processes, throughout all client teams
Partner with our sales teams on the acquisition of new clients
Provide leadership and direction to our teams that primarily service our West Coast clients

Head, Local Client Service Delivery Resume Examples & Samples

Understanding of WB client service needs and behavior
Broad operational and process knowledge of all products/functions
Passion about process excellence and optimizing the client experience
Strong control knowledge and application, including understanding and managing our risks
Understanding of local regulatory requirements
Ability to work collaboratively across functions, geographies
Ability to anticipate and lead change

Client Service Delivery Operations Manager Resume Examples & Samples

8 - 10 years of experience in a professional services environment is highly preferred
Demonstrated impact in similar operations management role for a minimum of 5 years
Strong organizational and process management skills
Proactive self-starter, with a very strong ownership mindset
Excellent communication skills, with an eye for detail
Able to adapt quickly and work in dynamic environment
Ability to flex working hours to support global team
Entrepreneurial spirit with desire to work in fast-paced, start-up environment, with the ability to consistently deliver exceptional results on demanding timelines
Clear oral and written communication skills to present complex value propositions to senior leaders
Structured, creative, collaborative and action-oriented mindset

Client Service Delivery Manager Resume Examples & Samples

Demonstrating to both the business and client the value of the Client
Service Delivery Manager and service model
The competencies we seek include
Effective prioritisation
Organisational adaptability
Personal Accountability

Client Service Delivery Manager Resume Examples & Samples

Making hiring decisions
Delivering effective change, incident and problem management
Managing escalations from customers and leadership
Development of annual budget
Directing project transitions into operations
Bachelor degree in related field
Knowledge of Multi-Factor Authentication - preferably Symantec VIP
High level of interpersonal skills
Knowledge of security controls and standards associated to application development
Ability to learn new applications and technologies quickly
Minimal travel less than 10%
Some nights and weekends in order to make changes during off hours

Client Service Delivery Account Manager Resume Examples & Samples

Finance and Accounting
Transformation Projects
Process Innovation Performance aka PIP
Minimum 12 years of experience in people management, operations, transitions, customer relationship management in the BPO Real Estate industry with clients based in USA, UK and India
Manage Service Delivery including financial budgets, communications, process improvisation and all client interactions
Responsible for client value creation and business transformation projects
Driving Innovations Six Sigma, Lean Re engineering, Robotics Process Automation Contract SOW management and finalizing the SLA

Client Service Delivery Acct Associate Manager Resume Examples & Samples

Team Management
Lease Administration
Solutioning Support
Minimum 10 years of experience in people management, operations, transitions, customer relationship management in the BPO ITES industry with clients based in USA, UK and India
Client management with a focus on enhancing the client satisfaction score and overall delivery efficiency
Manage and Co ordinate with key stakeholders like offshore team, Leadership team and Client management team

Client Service Delivery Manager Resume Examples & Samples

Manages client processing activities through other managers or a large team of senior professionals
Serves as a top level of support for external clients who were not able to have problems resolved at a lower level
Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented. Identifies and implements process improvements to improve the experience for all stakeholders
Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team
Provides input into departmental budgets and planning. May develop business plans for team/group operations
Manages one or more client processing teams
Contributes to the achievement of team objectives

Client Service Delivery Manager Resume Examples & Samples

Responsible for directing / influencing matrix managed teams and functions across multiple disciplines and organizations ability to influence without direct line management essential
To drive escalations as appropriate to ensure business continuity
Owns the end to end Customer Relationship at Senior Manager/ level (or higher) within Service and Delivery organizations
Ensures delivery of new services meets agreed client timeframes
Proactively working with the client on opportunities to upsell BT services associated with improved operational business performance
Execution of all required governance within customer review structure and internal BT structure
Responsible for customer experience performance, development & execution of corrective actions plans
To build and maintain strong collaborative relationships with internal & external suppliers
At least 8 years of experience in client service management, with a proven track record of managing and leading deliveries across multiple disciplines
Experience of managing client expectations around agreed contract deliverables
Experienced in PM methodology (PMP, Prince2, APMP), ITIL qualification, Risk Management or 6 Sigma
Excellent customer engagement, negotiation and CxO relationship development
Excellent interpersonal skills, presentation, gravitas and personal confidence
Confident directing teams, goal setting
Prior knowledge of customer’s IT systems and applications is a plus

IIG Client Service Delivery Manager Resume Examples & Samples

Focus on execution of strategic direction of business function activities, working in partnership with Senior Relationship Managers
For multiple clients, responsible for coordinating overall client service delivery across all applicable disciplines e.g. Custody, Valuation Reporting, Risk and Performance, Regulatory Reporting, Fund Peek Through, Derivatives, Collateral Management, Foreign Exchange, Currency Overlay, Fund Accounting, Transfer Agency, Middle Office Outsourcing. This may include the coordination of technology builds or systems integration between NT and the client / third parties. Facilitates and leads efforts of the service team and other internal stakeholders, coordinating resources to ensure timely delivery and issue resolution, and effectively communicating client concerns and needs to partners
Acts as senior point of contact both within Northern Trust and with the client, taking ownership and accountability for the service NT provides
Acts as the senior client contact representing all applicable product disciplines, and provides for escalation on client queries and issue resolution. Responsible for identifying and addressing service issues as and when they arise, including complex issue resolution
Partners with Relationship Manager, ensuring issues are communicated and escalated in a timely manner both internally and directly with the client
Responsible for project oversight for clients, inclusive of ensuring all relevant internal and external parties are aware of ongoing projects and are held responsible for meeting their respective deliverables
Carries out the most complex initiatives involving multiple disciplines and/or ambiguous issues
Creates and manages virtual teams as required to ensure outstanding service delivery for the client
Consistently displays a balanced, cross-functional perspective, liaising with the business to proactively improve efficiency, effectiveness and productivity
Demonstrates to both the business and client the value of the Client Service Delivery Manager and service model
In partnership with Nordic Sales, participate in strategic business development initiatives where cross product service components are of key importance
Understanding / exper
Fluent in English. Scandinavian language an advantage

Client Service Delivery Lead Resume Examples & Samples

UPS support and repair
Switch port and VLAN configuration
Maintenance Support/replacement of hardware
Server support
Glance support
Respond to global requests
Minimum of 3 years of experience with people management, operations, transitions, customer relationship management
Minimum of 2 years of experience with Client management with a focus on enhancing the client satisfaction score and overall delivery efficiency
Minimum of 2 years of experience with Managing and Coordinating with key stakeholders like offshore team, Leadership team and Client management team
Strong coaching and project management skills