Community Specialist Resume Samples
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Community Specialist Resume Samples
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MW
M West
Mariana
West
6757 Zulauf Keys
Phoenix
AZ
+1 (555) 642 5432
6757 Zulauf Keys
Phoenix
AZ
Phone
p
+1 (555) 642 5432
Experience
Experience
Dallas, TX
Community Specialist
Dallas, TX
Lowe, McGlynn and Grimes
Dallas, TX
Community Specialist
- Work with 1,000+ high performing real estate agents across the country to develop the world’s best agent community and collaborative environment
- Moderate social networks to deepen engagement with consumers, manage the risk of negative community reaction
- Develop innovative community management practices and social media campaigns as we grow our mobile game practice
- Responsible for investigating emerging technical issues, and providing findings to the Product Support Manager & Product Specialist
- Provide home base case management services
- Develop and execute a strategy for community support for online streaming
- Develop innovative community management practices as we grow our mobile game practice
New York, NY
Social Media Community Specialist
New York, NY
Rosenbaum LLC
New York, NY
Social Media Community Specialist
- Partner with third-party representatives from social media companies and vendors to optimize brand efforts on all channels and to stay up to date on trends within each platform
- Measures the effectiveness of social media programs; tracks metrics, monitors online competitor presence, reports “chatter” and communicates platform activity and sentiment
- Partner with the creative team on all asset requests for digital content marketing plans, curating for optimal engagement and action via social channels, developing creative mock-ups, writing creative briefs and managing job requests
- Create, post and manage content across social platforms; implement promotions and engagement campaigns, conduct proactive and reactive outreach to communities on all platforms
- Work closely with partners in Creative and TV to execute social support plans
- Serves as the voice of Big Lots on all social media platforms (Facebook, Twitter, Instagram, Pinterest, YouTube, etc.) by engaging the community daily on relevant topics, trending hashtags, seasonal trends and more
- Establish a routine team check-in on all issues related to community; being aware of new launches across the company, events, content, etc. that will appeal to the audience is necessary
present
Dallas, TX
Senior Community Specialist
Dallas, TX
Rath Inc
present
Dallas, TX
Senior Community Specialist
present
- Collaborate with Community Team Leads to provide performance feedback and assist with the development of Community Advocates
- Work with developers and experts within Fitbit to document answers to common questions and create community-facing resources and internal CS use
- Collaborate across publishing teams to help develop and execute epic cross-functional go-to-market plans with shared objectives
- Plan, project manage, and execute online and offline events
- Support assistant manager to strategize, plan, and coordinate both short and long term projects
- Partner with assistant manager to build, retain, and expand the Blizzard fan base
- Establish an active presence and consistent voice across all innovation-related community spaces, including responses on social media
Education
Education
Bachelor’s Degree in Social Work
Bachelor’s Degree in Social Work
Clark Atlanta University
Bachelor’s Degree in Social Work
Skills
Skills
- Have a solid sense of how social media tools and platforms work, as well as an ability to analyze results and optimize across channels
- Ability to be highly successful in high paced, dynamic team environment subject to rapidly evolving strategies and initiatives
- Be able to identify and recommend content that the community will find valuable and encourage community participation
- Have excellent communication skills (creative, engaging) and the ability to develop a planned editorial calendar as well publish on the fly
- Be proactive and highly motivated; demonstrate the ability and desire to work independently and confidently, but also as part of a team
- Experience creating, managing and optimizing measurable social media campaigns that feed into greater marketing goals and objectives
- Generate, localize, and publish high-quality, creative editorial content
- Be able to juggle competing priorities
- Familiarity with keyword taxonomies and basic SEO concepts
- Seed and spread organic word-of-mouth through viral and social media campaigns
15 Community Specialist resume templates
Read our complete resume writing guides
1
Senior Community Specialist Resume Examples & Samples
- Manage communities across Blizzard forums, 3rd party forums, and social media platforms to drive engagement, build loyalty, and develop understanding of our players and their needs
- Generate, localize, and publish high-quality, creative editorial content
- Build and maintain relations with community leaders and influencers
- Seed and spread organic word-of-mouth through viral and social media campaigns
- Handle other duties as assigned
2
Social Media Community Specialist Fossil Brand Resume Examples & Samples
- Scheduling all social posts on social media software platforms (Percolate, Sprout Social or Curalate) with link tagging
- Maintaining a balanced view and providing timing recommendations for global content calendar
- Managing the lists and engagement of Influencers, Customers and Employees
- Providing monthly updates on industry and competitor trends, highly engaged fans and opportunities within the social landscape
- Reporting unauthorized Fossil accounts and ensuring their removal
- Execution of surprise and delight initiatives and quarterly social activations
- Contest and Campaign execution and administration, as needed
- Proficiency with social engagement or listening software such as Sprout Social, Curalate, Percolate, Hootsuite, etc
- Excellent presentation skills with the ability to create storytelling decks
- Mac and PC proficient
3
Community Specialist Resume Examples & Samples
- Manage communities across Blizzard forums, 3rd party forums and social media platforms to drive engagement, build loyalty, and develop understanding of our players and their needs
- Be the voice of Blizzard to our fans with transparent, authentic and accessible communications
- Plan and execute online and offline events
4
Social Media Community Specialist Resume Examples & Samples
- Manage daily execution of social posts and lead all conversations on all social platforms
- Help ideate creative asset concepts to support posting and brief them
- Play a role in developing content and story ideas for social posts and blogger content
- Work with the rest of the social team to identify social opportunities with brands and initiatives
- Work closely with partners in Creative and TV to execute social support plans
- Manage select tier 2 social campaigns
- Develop social toolkits for partners
- Help manage and maintain social calendar
- Provide proactive input into HSN’s overall social strategy
5
Community Specialist Resume Examples & Samples
- Assimilate and apply latest information to convert younger generations into Blizzard fans
- Manage communities across Blizzard forums, 3rd party forums, and social media platforms to develop understanding of our players and their needs
- Be the voice of Blizzard to our fans with transparent, authentic, and accessible communications
6
Community Specialist Resume Examples & Samples
- Successfully execute the social media efforts for Disney Music Group, including partnerships with key platforms and best practices for each of them
- Act as primary point of contact for all social media platform partners include, but not limited to, Facebook, Twitter, Instagram, Snapchat, Tumblr, Flipagram, YouTube and the like
- Stay abreast of all new platforms and trends, ensure Disney Music Group is among the first on boarded to new and emerging technologies and platforms
- Manage fan interaction on social media
- Work with ICUC and third party teams to ensure that posts for our artists and brands are properly scheduled and posted and pages are properly moderated
- Analyze and assess performance across social media channels. This includes performance of individual posts and content, as well as broad trends across each specific platform
- Coordinate requests from the broader DMG team for social media posts. Including, but not limited to: International, Radio, Publicity, Licensing, Marketing and Sales+Digital
- Communicate post requests to management as necessary
- Assess social media platforms for feedback on projects and report back overviews on consumer response
- Manage artist and brand posts on Apple Connect
- Follow all artists’ social media activities closely to help prepare broader team for issues, updates, etc
- Help to lead artist engagement activities such as Q&As
- Work closely with advertising leads to coordinate campaign based native posts
- Coordinate with the international marketing team and related affiliates to insure that our voice across social media has global reach and messaging that maximizes our worldwide business and opportunities
- Manage the relationship with 3rd party social media services companies to insure the timeliness, cohesiveness and safety of our team members, artists and guests (followers, etc) across social media
- At least 2 years experience working in the working in the music industry with artists’ social media platforms
- Proven success building and maintaining internal and external relationships
- Exceptional oral and written communication skills – diplomacy and interpersonal skills are a necessity
- Strength in multitasking is a must
- Position is based in our Burbank, CA HQ offices on the Disney Studio Lot
7
Red Bull TV Community Specialist Resume Examples & Samples
- Strong organizational skills and the demonstrated ability to creatively solve problems
- Good planning and organization skills & ability to manage multiple inquiries in a timely manner
- Experience working with digital media applications
- Speaking on behalf of a brand through social media and/or email
8
Associate Community Specialist, Copilot Resume Examples & Samples
- As an Associate Community Specialist, a typical day might include the following
- Sitting down with an editor to see how they are using the latest feature released
- Fielding a support issue from a user having a problem
- Meeting with product to understand and provide input into the roadmap
- Writing documentation for a new upcoming feature
- Putting out an email to the community about the great things going in copilot land
- Getting feedback from users on how copilot is doing or testing an upcoming feature
- Brainstorm with fellow Community Specialists to come up with new ideas for making Copilot better
9
Host & Community Specialist, New Zealand Resume Examples & Samples
- The Host Operations Specialist will be tasked with increasing active-ever booked listings across Auckland
- The Host Operations Specialist will be involved in the selection of initiatives they are to execute in market. This selection process will be in consultation with the New Zealand Host Operations Team Lead
- Secure leads of people who could be interested in hosting and recruiting them as hosts via seminars and workshops
- Negotiate partnerships with local companies that could help with host recruitment
- Provide local insight into the Auckland market, report out on the progress of the initiative, optimising and solving executional challenges as they arise
- Review their work from inception to completion to detail important learnings; what worked, what didn’t, how the initiative could be improved and if it makes sense to duplicate in other markets
- Strong understanding of Auckland geography and city
- Hands on attitude and willingness to personally drive execution of programs
- Project management skills to run multiple projects simultaneously & ability to manage to budgets
- An understanding of local market dynamics and the intricacies of local communities
- Ability to collaborate and work cross functionally with other teams and knowledge of the Airbnb host community. Being an Airbnb host is a plus!
- Ability to thrive in a fast-paced startup environment
- Strong analytical, planning and forecasting skills
- 2-5 years experience in business development, marketing, sales, project management and/or detail oriented support roles
- Can represent the Airbnb tone and brand
10
Community Specialist Resume Examples & Samples
- Develop innovative community management practices and social media campaigns as we grow our mobile game practice
- Create and maintain a social media content calendar
- Monitor, report, and drive key community and social engagement performance metrics (e.g., reach, engagement, sentiments)
- Create and recommend social media campaign concepts to support mobile game launches
- Stay up to date on new social media tools, best practices and how other organizations and companies are using them
11
Senior Social Community Specialist Resume Examples & Samples
- Provide team with strategic counsel on social best practices and tactics that align with brand objectives/goals and overall business
- Be the ongoing expert in platform guidelines and understand how to effectively navigate the changing global landscape, while considering regional nuances
- Support in scheduling all social posts on social media software platforms (Percolate, Sprout Social or Curalate) withlink tagging
- Always-on moderation, in conjunction with the Customer Care team, responding to comments and/or escalating them to internal stakeholder for all social channels
- Providing monthly updates on industry and competitor trends, highly engaged fans and opportunities within the social landscape, including innovations in emerging social communities and technologies
- Stay abreast of emerging global social platforms
- Reporting unauthorized Misfit accounts and ensuring their removal
- Surfacing User Generated Content (including photos, video, hashtags, blogs, etc) for internal and external use and gaining permissions for images
- Contest and campaign execution and administration as needed
- Work with supervisor and team to define KPI’s and measure the impact of all campaigns
- Minimum 5 years experience in marketing/social media engagement role required. Fashion and/or retail brand or agency experience is a plus
- Proven digital experience launching and growing social networking initiatives across online and mobile
- Minimum of a Bachelor’s degree in Marketing, Business Administration or related
- Global experience is a plus
- Exceptional drive to overcome barriers with a positive and motivating attitude
- Expert project management skills with the ability to multi-task and attention to detail
- Genuine passion for social media and new digital frontiers required
- Expert proficiency in Microsoft Office and Google Docs
- Beneficial to have working knowledge of Adobe CS
12
Community Specialist Resume Examples & Samples
- Build on relationships with community power users, creators and influencers
- Collaborate with community managers on global initiatives
- Lead the strategy and execution of community management initiatives across multiple platforms for your market
- Fluency in English plus German and/or Brazilian Portuguese
- Experience running or building support programs on social media
- Experience managing public communications
13
Community Specialist Resume Examples & Samples
- Identify and evaluate strategic, innovative, social program opportunities across the educational ecosystem to foster a healthy, enthusiastic community
- Spearhead strategic planning and lead the tactical execution of community activities within each designated business group
- Identify and help train stakeholders to serve as contact points for engagement workflows within their group
- Serve as an evangelist for community and social media best practices, guidelines, and other relevant topics through consulting and training
- Manage social media activities by selecting monitoring and reporting tools, setting up and leading monitoring activities, analyzing the data and reporting insights to business groups
- Be prepared to try new things – recommend, execute and report learnings
- Understand the role that social media plays in the overall community creation and management
- Have a solid sense of how social media tools and platforms work, as well as an ability to analyze results and optimize across channels
- Experience creating, managing and optimizing measurable social media campaigns that feed into greater marketing goals and objectives
- Be proactive and highly motivated; demonstrate the ability and desire to work independently and confidently, but also as part of a team
- Have excellent communication skills (creative, engaging) and the ability to develop a planned editorial calendar as well publish on the fly
- Be able to identify and recommend content that the community will find valuable and encourage community participation
- Be able to juggle competing priorities
- Must possess strong internal communication skills and be able to identify/report on results in a business-relevant way to executives and the extended team
- Prefer a candidate who understands design software technology and its use, but not required
- 1 + years of experience as a regular content publisher (blogs, articles, press releases, etc)
- Familiarity with keyword taxonomies and basic SEO concepts
- Ability to be highly successful in high paced, dynamic team environment subject to rapidly evolving strategies and initiatives
- Experience in social media listening tools, web analytics, keyword research tools, and other relevant technologies
- Willingness to experiment, collaborate, and pilot with curiosity while continually focusing on results
- Fluent oral and written German and English
14
Social Media Content & Community Specialist Resume Examples & Samples
- Create and maintain social calendars, including writing content, on behalf of our clients’ brands
- Play a planning role, guiding community management and outreach activities to ensure activities support the editorial plan and align with the overarching program strategy, to generate the maximum engagement from audiences
- Review user-generated comments and respond quickly when necessary. Escalate user comments, where appropriate, to internal and client stakeholders
- Engage with social influencers to create beneficial relationships and grow the footprint with key audiences for clients
- Utilize social listening tools to generate insights. Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
- Assist in implementing/facilitating paid social media strategies on behalf of clients
- Support digital strategy team on initiatives beyond social as needs arise. This may include reporting, marketing automation campaign support and audience research
- Quick wit
- Ability to collaborate and work in teams
- Willingness to monitor social media platforms during non-business hours
- Natural knack for providing outstanding customer service
- Skill juggling multiple projects and managing deadlines
- Demonstrated ability to produce community management guidelines and documents that reflect a holistic understanding and implementation of the role of social media and its effects
15
Social Media & Community Specialist Resume Examples & Samples
- Base knowledge of the W3C’s Web Content Accessibility Guidelines v2.0
- Exposure to current tools used by people with disabilities (screen readers and other assistive technologies)
- Experience with accessibility evaluation and validation software
- Understanding of input and output modes used by people with disabilities
- Scaling the Business (Be an Owner) – You approach your role as if you own the business. The buck stops with you. Your goal is to always deliver an exceptional customer experience by listening to feedback and continuously looking to improve efficiencies
16
Senior Community Specialist Resume Examples & Samples
- Partner with community managers to build, retain, and expand the Blizzard fan base
- Support community managers to strategize, plan, and coordinate both short and long term projects
- Manage communities across Blizzard forums, third party forums, and social media platforms to develop understanding of our players and their needs
17
German Community Specialist Resume Examples & Samples
- Develop and execute a strategy for community support for online streaming
- Fluency in English and German
- Experience in community/social media management and public communications
- Technical experience
18
Community Specialist Resume Examples & Samples
- Moderate social networks to deepen engagement with consumers, manage the risk of negative community reaction
- Identify threats and opportunities in user generated content surrounding our brand, report to appropriate parties
- Act as an active listener and be aware of WOM towards brands and its competitors online
- Stay on top of the social media sphere and monitor information distributed online
- Coordinate with the brand teams, agency partners on the conversational plan (content calendar, adaptive content, brand board)
- Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the social media campaigns. Suggestions for best engaging formats
- Create program and partnership ideas with community websites, manage partners, evaluate & analyze tracking reports to optimize ongoing performance and makes any adjustment to deliver good results
- Excellent writing skills in German and French and the ability to preferably business English communication skills
- Strong relationship & experience with community marketing, influencer engagement
- Strong experience in implementing social media programs in key portals, communities, understanding of technical basic implications, strategic thinking
- Experience with listening platforms, popular and professional social networks and APIs, social media publishing platforms and tools
19
Digital Media & Community Specialist Resume Examples & Samples
- Build digital community thorough social media community channels and social advertising
- Grow and engage user base. Interact with the Stanford Alumni social media community daily (Note: the nature of this role does require nights, weekends and holidays)
- Manage social listening efforts and report back to management. Assist with troubleshooting and resolving customer service/alumni relations issues via social media channels in a timely manner
- Provide customer service to constituents across digital channels; Represent organization to constituents, campus, and media
- Develop and curate digital content used to engage constituents and grow channels
- Compile data, analyze and report on social media use, specifically as it pertains to social advertising efforts
- Acts as internal advocate for digital community efforts, building support for social initiatives among internal stakeholders and driving digital best practices
- Contribute to overall development and refinement of digital community strategy and innovation, including digital and social advertising workflow
- May supervise interns, entry-level staff, and volunteers
- Ability to build lasting relationships and strong communities; customer focus
20
Community Specialist Resume Examples & Samples
- Lead efforts to connect the Amazon fulfillment center in Tampa, Florida, to the local community
- Develop site core messages, auditing and revising them often, for both internal and external consumption; and
- Lead internal communications efforts at the site for teams of hundreds of employees
- Speak and present to large groups of stakeholders
- Develop local community relationships
- Minimum of 3 years of public relations experience
- Professional writing experience in PR, internal communications, or a related field; and
- Experience working at local levels on grassroots campaigns and with external audiences
- Excellent writing and presenting skills are a must
- Communications and media relations experience with distribution, operations, Internet and/or technology is highly preferred
21
Recovery Community Specialist Resume Examples & Samples
- Provides administrative and programmatic support to the OYYAS
- Facilitates engagement and outreach to the Transitional Age Youth and Young Adult (TAYYA) Recovery Community and family members to
- Fulfill requirements of the SYT-I Grant
- Perform Needs Assessments to better understand gaps in services and needs of the population
- Develop a network to advise OYYAS in its activities and support development of a TAYYA recovery community
- Support training initiatives designed to build capacity of TAYYA Recovery Community members
- Recruit TAYYA to participate in advising OYYAS in its process of developing, planning, and integrating TAYYA recovery community voice into its affairs, specifically through the Young Adult Recovery Community Advisory Board (YARCAB)
- Facilitate continued development of the Statewide YARCAB and Regional Meeting structure
- Inform development of and implement a training curriculum for TAYYA recovery community members to build their capacity to participate in the Interagency Work Group, advising OYYAS on the SYT-I Grant
- Advises OYYAS on policies and programming with a lens toward needs of young people in recovery community
- Provides logistic support toward development of an infrastructure and process integrating TAYYA recovery community voice into OYYAS policy and programming (e.g. chair/co-chair an advisory board, maintain social media used for networking, taking minutes at meetings, facilitating feedback/focus groups, planning peer networking events, etc.)
- Serves as web liaison for OYYAS web pages on www.mass.gov and other social media applications
- Develops, updates, and maintains database for with contact information of local community-based partners and YARCAB members for outreach / communication
- Assist with planning a summit for young adults in recovery
- Responds to written and telephone requests for assistance and information
- Prepares reports and other materials required in program planning
- Prepares reimbursement and stipend forms for YARCAB members
- Manages budget and expenditures associated with the YARCAB and other assigned contracts
- Manages contract that supports OYYAS with development of the YARCAB and system-wide client satisfaction surveys
- Collaborates with BSAS team to inform and support expansion of a developmentally appropriate recovery coaching model and training curriculum
- Supports development of alumni networks with the Young Adult Residential Treatment Programs and Recovery High Schools
- As able, initiates outreach to Collegiate Recovery Communities
- Assists with other OYYAS duties as assigned
22
Early Childhood Community Specialist Resume Examples & Samples
- Maintains and tracks site visits for early childhood instructional and/or family engagement programs in public schools, community-based organizations, and early childhood centers
- Generates reports on frequency of visits and follows up with instructional teams and/or family engagement teams as required
- Develops resource lists to be utilized by parents and CBOs
- Coordinates the development of the “Nuts and Bolts” Pre-K publication and assists with the development of content
- Serves as a community outreach liaison to principals and community-based organizations regarding early childhood issues or concerns
- Assists in outreach efforts designed to maximize communication to and the involvement of parents and community groups in early childhood education programs
- Reviews and monitors programs on Corrective Action Plan and Close Monitor and provides support
- Schedules and maintains appointments for professional development sites and borough leadership visits to CBOs and public schools
- Reviews program site logs from Instructional Coordinator and/or Social Worker site visits and flags any issues or concerns
- Coordinates resources materials with the Instructional and/or Social Worker teams needed for professional development conferences for CBOs and public schools
- Prepares reports and summaries in response to requests for information and data needs from Central office staff
- Maintains monthly attendance records of the Instructional Coordinator and/or Social Worker
- Maintains supplies for the field office
- Attends weekly staff meetings
- Liaises between the Field Office instructional and family and community engagement teams
23
Community Specialist, Live Streaming Resume Examples & Samples
- Evangelize studio and game titles on-air via studio livestreams
- Work with Community and Development teams to plan and produce channel content
- Work closely with the Community Manager to recruit and manage a community of volunteer moderators
- Advise and facilitate on the creation of new Twitch channel art assets
- Coordinate channel events with overall game communication strategies
- Support Community efforts not specifically related to streaming
- Work with Community Manager to promote Twitch channel engagement through social media
- Track user content consumption and channel growth
24
Social Community Specialist Resume Examples & Samples
- Maintain a consistent voice across channels aligned with branding and target audience - posts and community engagement
- Monitor conversations across social media and address important mentions in real-time through engagement, escalations, or documentation
- Generate insight into community performance and provide recommendations for improvement
- Assist with statistical analysis, insights and reporting across social channels to measure the impact and effectiveness of social media content strategies
- Provide input for assigned channels and categories to social media reporting
- Familiarity with social media and online engagement tools (e.g. Crimson Hexagon, Hootsuite, etc..). Ability to understand success as measured by social channel analytics
- A driving passion for social media, building community, interacting with consumer audiences
- Strong verbal and written communication skills. Able to produce quality engagements across channels meeting brand voice guidelines, unique to each social channel
- Organizational, time and self-management skills. Maturity. Professionalism
- Understanding of the basic mechanisms of paid media in social channels
- Motivated, energetic self-starter with problem solving skills
- Familiarity with major social media platforms. Awareness and thoughtful communication of trends and behaviors in social channels
- Social media savvy and community manager experience
- Experience working in a fast-paced professional environment
- 1 to 3 years professional community management experience
- Tech savvy, knowledge of social platforms and capabilities. Strong understanding of social media including Twitter, Facebook, Instagram and others
- Passion for and experience in Community management
- Detail oriented with strong time management skills
- Strong, thoughtful communication - ability to naturally participate with communities
- Ability to communicate professionally, clearly, and concisely, both verbally and in writing
- Use good judgement, level-headed attitude
- Dedicated and adaptable
- Social media listening
- Ability to handle multiple tasks and demands
- Ability to easily adapt to constant change and prioritize work
- Ability to manage and maintain confidential and sensitive information effectively
- Bilingual is a plus
25
Social Media Community Specialist Resume Examples & Samples
- Execute social strategies and campaigns across all active social media and networking platforms (Instagram, Twitter, Facebook, LinkedIn) and represent the SSENSE community within the company
- Identify and implement grassroots growth strategies and engagement tactics in the social and digital community to build high-integrity relationships and foster brand advocacy
- Manage social media engagement tactics to grow and retain the SSENSE community at scale
- Leverage insights provided by the Social Media Specialist and partner with cross-functional teams to develop and curate creative assets that will drive engagement
- Author compelling visual and copy-based narratives to enhance the community experience
- Own and drive the seasonal content calendar for all active social platforms
- Identify niche Facebook groups, fan pages, forums, digital communities and content discovery networks (such as StumbleUpon, Reddit, and Digg) to engage, distribute and amplify SSENSE content
- Develop and manage social contributors program
- Compile reports based on social listening and monitoring and implement a feedback system to keep company stakeholders informed
- Provide community support & counsel for customer care
- Ensure consistent communication of SSENSE brand values, standards and personality across all platforms
- Stay ahead of social media trends to develop strategies that will grow the SSENSE community at scale
- Ability to thrive in a fast-paced, performance-driven environment
- A creative and strategic thinker who is genuine, self-motivated, collaborative, and proactive
- Strong interpersonal skills with a natural ability to build relationships; maturity, discretion, discipline, and professionalism are essential
- Healthy obsession with pop-culture and current events
- Demonstrates a keen sensibility and knowledge of fashion, retail, technology, and marketing trends
26
Community Specialist Resume Examples & Samples
- Lead online travel communities to encourage growth in membership and user-generated content
- Work with community leaders and members to ensure a fantastic online experience
- Remotely recruit, train and supervise a small international team of part-time contractors and volunteers
- Ensure that all content on the site is compliant with community and company policy
- Investigate technical issues reported by users, and respond promptly
- Benchmark versus competitors
- Develop training materials and documentation
- Establish policy and arbitrate decisions in the enforcement of these policies
- Participate in online discussions and set the appropriate tone for our sites
- Facilitate development of new products by producing user requirements and interacting with the product team to implement
- Track user behavior and traffic patterns
- Spot opportunities to improve the user experience and communicate them to the Community Manager as actionable recommendations
- A balance of analytical (data-driven) and creative thinking
- Strong interpersonal skills and a warm and concise writing style
- The ability to read and digest technical specifications, and make recommendations based on that knowledge
- A passion for all things travel
- Creativity. Friendliness. A fun, outgoing orientation to work closely within a small team of media professionals
- Interest in a career in Online Community Management and to be active in online communities
- PC proficiency, including Word, Excel, Google apps (Gmail), and Skype
- Previous experience with wikis, Google Analytics, Jira, and vBulletin are big plusses
- Familiarity with the software for content creation and editing (Photoshop, Wordpress, etc.)
- The ability to be diplomatic in resolving member disputes
- Special consideration will be given to candidates with native or advanced ability in one or more of the following languages
- Japanese
- Swedish
27
Collaboration & Community Specialist Resume Examples & Samples
- On boarding new users and actively seeking opportunities to increase Messaging users
- Support CS’s and other colleagues with messenger activities and administration
- Call and visit clients for the purpose of promotion and training
- Keep track of and follow up on Internal and External Web Referrals
- Proactively contribute and collaborate with the Asian CCS & Collaboration team
- Basic market understanding; knowledge of relevant market
- Some knowledge of specific technology
- Presentation skills (verbal & written)
28
Community Specialist Resume Examples & Samples
- Cover Blizzard China’s full slate of esports programs from grass roots to pro
- Collaborate with internal and external content generators to plan, source, and produce compelling esports web content in text and video
- Coordinate with our internal community and PR teams to promote esports content on social and earned media
- Maintain relationship with community KOL
- Stay up to date with the esports scene, including regional and global trends
29
Seasonal Turbotax Tax Support Community Specialist Resume Examples & Samples
- Previous experience in technical support is preferred and call center experience is a plus
- Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction
- Ability to manage multiple priorities within a fast paced and high volume environment
30
Seasonal Turbotax Tax Advice Community Specialist Resume Examples & Samples
- Must possess basic computer skills including MS Office Suite
- Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data
- Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
- Ability to work in a tem environment
- High School or GED is required
31
Community Specialist Resume Examples & Samples
- Respond to general and technical inquiries on the Fitbit Community, Facebook, Twitter, Amazon, and additional social channels as needed
- Provide real-time listening, moderation, and support for Fitbit products and customer engagement initiatives
- Craft messaging for public-facing channels
- Adopt a customer-centric approach to every task, and represent the voice of the Community at meetings
- Deliver regular and ad hoc reports using Community and Social Media Analytics tools, customer verbatim, and personal analysis
- Support and collaborate with global distributed team members via HipChat, email, Zoom, and in person
- Participate in daily standups and contribute ideas for improving procedures and processes
- Encourage positive community participation and act as a role model for new members
- Identify and appropriately handle content in violation of our Community Guidelines by following established Moderation procedures
- Submit regular reports on activities and observations
32
Content & Community Specialist UK Resume Examples & Samples
- Define and activate the overall social media strategy for the UK
- Define and activate the Football social media strategy in Europe, including the activation of sponsored athletes and clubs
- Grow Under Armour brand awareness in the UK
- Manage social 3 month rolling plan, and day to day monthly plan for detail social media planning. Ensure that plan is effectively communicated to regional team mates in a timely manner
- Identify and execute strategies and programs for improvement in efficiency of paid digital media and social media channels in collaboration with the EMEA Content & Community Specialist
- Produce content plans to deploy the story, look and feel, launch plan, calendar etc
- Manage the timely reporting of digital and social media activities and results to European and regional team-mates on a monthly basis
- Ensure digital channels are integrated into seasonal planning processes to support the key initiatives product launches and sports moments
- Work closely Under Amour’s EMEA digital marketing functions to ensure execution of a coordinated strategy across multiple markets
- Work closely with the PR team to align and enhance all brand and company messaging
- Track and manage annual budget for social media content creation and assign paid social media budget
- Write creative briefs, help manage the creative development timeline and process, protect and develop brand voice across social media touch-points
- Procure user research and Europe market analysis to understand the competition, digital channel dynamics, user/viewer segmentation & positioning
- Scout new social trends and channels so that Under Armour is always at the forefront of social media marketing
- Assist sales team and marketing team with materials required for key account presentations/sell-ins in relation to social media
- Management of vendors and agencies that are contracted to support teams initiatives
- Proficiency/deep understanding of content strategy, and content creation for current and emerging social media channels
- Knowledge of social media management solutions. Facebook/Instagram/Snapchat proficient with knowledge of social media insights, advertising and social trends
- Strong copy writing skills is a requirement
- Image editing skills with Photoshop is a pré
- Knowledge of analytics (e.g. Omniture) and targeting ad management solutions (e.g. Facebook advertising)
- Basic understanding of ecommerce related marketing tactics, especially social shopping and traffic generation
- Superior project management experience and abilities
- Build relationships and influences stakeholders among multiple internal and external organizations
- Ability to lead and drive change – takes initiative to drive change aligned with brand and commercial plans
- GET IT DONE, DONE, DONE – ACCOUNTABILITY Takes responsibility and ownership for own tasks, decisions and outcomes Delivers consistent results and hits deadlines within the scope of own role
- FIND A BETTER WAY – CREATIVITY & INNOVATION Demonstrates curiosity by asking questions about current practices and suggesting potential changes Generates new ideas in team settings
- WIN TOGETHER – COLLABORATION Acknowledges own role and how it contributes to the common goals of the team Builds trusting relationships with Teammates and works with others in alignment with team goals
- THINK GLOBALLY – GLOBAL PERSPECTIVE Demonstrates understanding of local cultural practices Displays interest in and appreciation for global perspectives May apply cultural understanding to support other Teammates in global business interactions
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Sales Lead & EM Community Specialist, Korea Resume Examples & Samples
- The primary objective is to achieve the KPIs related to the new sales lead generation via telemarketing
- Collaborate with the Asian CCS & Collaboration team
- Past exposure to Financial Services industry would be an advantage
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Online Community Specialist Resume Examples & Samples
- Gathering performance metrics for overall community and community programs using various analytics tools such as omniture, google analytics and reporting on results
- Managing budgeting process across the global community and social media team
- Working with global team to ensure plans are developed delivered on time and in budget
- Organized self-starter who can deliver without direct supervision
- Project management skills and understanding of project management concepts (tasks, dependencies, approvals, etc.)
- MS Office: Powerpoint, Excel and Word proficient
- Excellent written and verbal communication skills for both internal and external interactions
- Experience communicating with customers in an online social media environment
- Experience with workflow management tools such as Workfront
- Experience with online communities and social media
- Familiar with using digital analytics and tracking tools (i.e. Omniture, Google Analytics, ect…)
- Interest or experience in electronics engineering
- Previous experience working in a global environment
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Social Media & Online Community Specialist Resume Examples & Samples
- Deliver immaculate and engaging communications across all social platforms
- Develop, update, and moderate content on kCura’s corporate-branded social media platforms, including Twitter, Facebook, LinkedIn, Instagram, and Snapchat
- Craft social messaging content to be shared by individual team member social accounts, helping to amplify both company/industry messaging and build thought leadership
- Moderate and escalate conversations in the online community, ensuring quick response and problem solving for customers
- Measure the success and impact of our messaging efforts, including ongoing tracking, analysis, and reporting on community/social performance
- Ensure that all external communications adhere to brand and communications voice, and are aligned with kCura’s strategic objectives
- Provide coverage of internal/external events, including live messaging, photos, and/or video via our social media platforms
- Availability to be listening for actionable social/community chatter beyond traditional office hours
- Deliver actionable insights and specific recommendations on how to improve social/community activity by monitoring and analyzing conversations
- Develop and maintain operations manuals and documentation
- Immersion in our corporate brand and product messaging, including mission, history, and future plans
- 3-5 years of experience in a marketing, communications, online community, or social media-focused role
- Experience managing, writing, and editing social media
- Understanding of social platforms and best practices
- Strong customer relations experience in a digital space
- A passion for both social media and online communities (hint: show us how you are passionate!)
- Ability to be flexible moving back and forth between the creative and analytical sides of marketing, demonstrating why creative ideas are analytically sound
- Familiarity with Microsoft Office, specifically with Outlook, Word, Excel, and PowerPoint
- Must be flexible, with the ability to multi-task and frequently adjust to changing priorities and timelines in a fast-paced working environment
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Community Specialist Resume Examples & Samples
- Provides individualized or small group skills training and supportive service to clients. Attend all scheduled staff meetings and training
- Provide service to child in one-on-one home environment to implement structure, support and modeling. Provide transportation to appointments
- Assist child and family in learning to structure child’s activities by developing activity schedule. Follow Treatment Plan goals and objectives and monitor child’s progress
- Provide documentation. Report to immediate supervisor any concerns regarding needed services of the family. Works flexible schedule in order to meet the needs of clients and the family, weekend hours included
- Recruit foster parents and kinship caregivers and evaluate their suitability as foster parents
- 3711 Rupp Drive Ste 200 & 202 , Fort Wayne, IN 46815-4523 USA
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Community Specialist Resume Examples & Samples
- Provide home base case management services
- Provide Parenting Education
- Understand and implement evidenced based moralities
- Complete Casework Plan, weekly case notes, and monthly progress reports
- Attend Supervision/Staffing bi-weekly
- Facilitate and supervise family visitations
- Assess family functioning and parent skills
- 180 Professional Court , Lafayette, IN 47905 USA
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Collaboration & Community Specialist Resume Examples & Samples
- Support Client Specialists and other colleagues with messenger activities and administration
- Ideally 3+ years of working experience in a B2B customer service role
- Strong customer service mindset
- Fluent in English and Korean language
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Social Media Community Specialist Resume Examples & Samples
- Oversee brand presence on various communities, message boards, forums and platforms and ensure that the brand voice, activity and messaging is on-brand, including individual threads and conversation starters within the message boards
- Deepen the community’s relationship through daily engagement, nurturing, and relationship building
- Identify influencers and actively engaged consumers to inspire and motivate them to share information about the brand and mobilize them to become brand advocates and evangelists
- Support the team with strategic insight and share best practices and learnings to inform our content strategy
- Establish a routine team check-in on all issues related to community; being aware of new launches across the company, events, content, etc. that will appeal to the audience is necessary
- Participate in real time community conversations on behalf of the brand
- Proactively identify opportunities to generate and leverage user-generated content and/or feedback to influence product roadmap
- Be the gatekeeper for all content - ensuring all content is proofread, approved and relevant before posting
- Be an active champion and share the voice of the community to shape Sennheiser’s strategic direction
- Track key performance indicators (KPIs) to ensure that campaigns are tracking appropriately
- Analyze and report on engagement and metrics to the broader team on weekly and monthly basis
- Ability to represent the brand at relevant industry tradeshows, events and functions
40
Online Neuroscience Community Specialist Resume Examples & Samples
- Bachelor's degree in Neuroscience or other relevant field required; Master's degree or PhD preferred
- Experience with science communication
- Basic understanding of publishing online content, and ability to quickly learn new software; HTML and content management experience preferred
- Experience facilitating on-line or in-person group discussion
- Excellent oral, written, and interpersonal communication skills
- Ability to multitask and set priorities, take initiative, and work within a collaborative team environment
- Able to plan and execute tasks, on schedule and with attention to detail
- Strongly proficient with Microsoft Office applications, and Internet research
- Functional ability in CSS considered a strong asset
- Experience working in Content Management Systems considered a strong asset
- Ability to learn and master an online community management system
- Strong organizational and project management skills with the ability to coordinate a diverse set of activities
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Online Community Specialist Resume Examples & Samples
- Works with the local Community Manager to connect with Yelpers online
- Communicates regularly with local Yelpers online through Yelp’s website and mobile app
- Reports regularly to the Community Manager on community engagement
- Receives, sorts, and forwards community feedback to the Community Manager
- Must reside in the Chicago Burbs
- Must have a personal smartphone capable of running the Yelp app
- Must have a personal computer and home internet connection
- 21+
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Social Media Community Specialist Resume Examples & Samples
- Serves as the voice of Big Lots on all social media platforms (Facebook, Twitter, Instagram, Pinterest, YouTube, etc.) by engaging the community daily on relevant topics, trending hashtags, seasonal trends and more
- Answers and/or addresses all inbound questions and comments, escalating urgent needs (both positive and negative) for swift organizational response
- Create, post and manage content across social platforms; implement promotions and engagement campaigns, conduct proactive and reactive outreach to communities on all platforms
- Partner with the creative team on all asset requests for digital content marketing plans, curating for optimal engagement and action via social channels, developing creative mock-ups, writing creative briefs and managing job requests
- Assist in the creation and coordination of social media content calendars, assuring that day-to-day needs of all channels and relevant online and instore programs and events are represented appropriately
- Collaborate with various departments for most effective implementation of marketing efforts (e.g., Customer Care, Print, HR)
- Measures the effectiveness of social media programs; tracks metrics, monitors online competitor presence, reports “chatter” and communicates platform activity and sentiment
- Partner with third-party representatives from social media companies and vendors to optimize brand efforts on all channels and to stay up to date on trends within each platform
- Supports team in the development of long-range content strategies, editorial calendars and tactical plans as needed
- Bachelor’s degree in Advertising, Marketing, Public Relations, Journalism, Design, Communication or a related field required
- 1-2 years of experience within social media at an agency or retail environment required
- Skill in writing, editing and communication required; passion for writing and editing compelling content with a focus on promoting engagement
- Experience organizing and posting content to social media platforms required
- Experience with social media data, services and analytical tools (e.g., Facebook Insights, Sprinklr, Hootsuite, etc.) preferred
- Strong interpersonal communication skills are essential. Must be able to meet deadlines and multi-task
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Community Specialist Resume Examples & Samples
- Identify and escalate ongoing issues to the appropriate internal teams
- Transfer the information to the appropriate departments so that they can respond accordingly
- Curate and nurture our community, responding to posts, questions and comments
- Establish and report metrics on a regular basis, including recommendations and insights
- Communicate and share insights and opportunities from the community to the company
- Assisting customers with account and community related issues
- Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies
- Participate in professional networking by following the prominent bloggers and online writers & attending events to help Marcom team
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Community Specialist Resume Examples & Samples
- Vetting and onboarding new volunteer user group leaders
- Support volunteer user group leaders as they plan and execute events
- Revamp internal and external community documentation
- Triage support tickets from our user group leaders
- Creating a process to collect feedback from community members
- Plan our bi-annual user group leader workshop and recognition dinner
- Experience working with Atlassian products or ticketing systems
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Senior Community Specialist Resume Examples & Samples
- Oversee a team of 10 Community Advocates in the management of the Feature Suggestions boards
- Define KPIs, benchmarks, and targets for community-led innovation for our Feature Suggestions, Developer, and Researcher forums
- Create and deliver on strategic communications and engagement plans to build trusting relationships with our customer, developer, and researcher community members
- Establish an active presence and consistent voice across all innovation-related community spaces, including responses on social media
- Collaborate with Community Team Leads to provide performance feedback and assist with the development of Community Advocates
- Manage relationships with third-party partners (e.g., My Fitness Pal, Weight Watchers, Strava) to expedite identification and resolution of any partner- or customer-facing integration issues
- Utilize tools such as Kibana and Swagger-UI to investigate API issues
- Act as an authority in Fitbit’s Web API, SDK, and other developer tools and resources
- Work with developers and experts within Fitbit to document answers to common questions and create community-facing resources and internal CS use
- Use a variety of measurement tools and personal analysis to provide reports on KPIs, metrics, and sentiment; and continually find ways to improve on those metrics through testing and new initiatives
- Proactively communicate emerging customer-facing issues and concerns to internal and partner teams
- Submit regular reports on activities, observations, and initiatives for continuous process improvement
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Experience Community Specialist Resume Examples & Samples
- Support a seamless prospect journey
- Evaluate platforms used and their efficacy
- Use innovation to enhance the social recruitment process
- Engage with community stakeholders and product owners (Web Marketing, IT, COE)
- Curate and organize community groups
- Ensure technology leveraged meets the needs of both the users and community managers
- Identify and mitigate prospect and student pain points and barriers
- Develop strategy for delivering a positive social experience during off hours
- Develop POVs & charters for communication enhancements such as live chat, VR, chatbots, etc
- Support the development of fully online enrollment capabilities with social tie-ins
- Work with all stakeholders to ensure we are fully leveraging technology capabilities to enhance and personalize the user experience
- Ensure structure of community aids in helping members find other prospects, students, and faculty to engage with
- BS/BA degree in Marketing, Communication, Public Relations, Journalism or related field
- 1-3 years of relevant, hands-on experience driving user experiences for social communities
- 2+ years of customer service and/or consultative sales, communications or marketing
- Proficiency in Social Platforms such as Facebook, Twitter, and LinkedIn
- Excellent communication, oral and written (proofreading), and organizational skills
- Knowledge of social media management tools and analytics preferred
- Ability and desire to work both independently and collaboratively
- Must have excellent project management skills and ability to manage multiple projects
- Must be solution orientated
- Must show initiative and have intellectual curiosity and willingness to be humble and keep learning
- Ability to thrive in a fast-paced, constantly changing environment with tight deadlines and multiple priorities
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Community Specialist Resume Examples & Samples
- Develop content for hardware device partners
- Build & maintain content / Partner resource center
- Respond to agent/partner escalations within a 4 hr SLA
- Create clear, concise, and accurate answers to partner questions
- Follow up/close the loop on partner issues and document findings for agent knowledge base
- Responsible for investigating emerging technical issues, and providing findings to the Product Support Manager & Product Specialist
- Handle technical support emails and/or calls from customers and key partners
