Consultant Professional Services Resume Samples

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C Greenfelder

Cyrus

Greenfelder

2653 Hallie Stravenue

Detroit

+1 (555) 706 0486

2653 Hallie Stravenue

Detroit

Phone

p +1 (555) 706 0486

Experience Experience

Detroit, MI

Consultant Professional Services

Detroit, MI

Bailey-Parisian

Detroit, MI

Consultant Professional Services

Work with clients to help them understand where improvements could be made, and propose scenarios and solutions to address these areas of improvement
Makes recommendations for process improvement and ideas to immediate manager
Monitors costs of own work in alignment with project plan and may manage budgets for small projects or programs
Working Knowledge of SDN, IAM, NAC and DLP
Follow standard methodologies and develop new and innovative processes for delivering information security solutions
Build and nurture positive working relationships with clients with the intention to exceed client expectations
Consult with clients on information security best practices and provide guidance on cost-effective strategies for implementation of security

Chicago, IL

Consultant, Professional Services

Chicago, IL

Cole-Barrows

Chicago, IL

Consultant, Professional Services

Coordinating and executing overall results analysis relative to plan, diagnostic analysis of regional sales progress, and tracking action to improve performance to plan
Working with sales management to identify and prioritize opportunities to improve sales performance; managing and executing analytic projects to realize sales such opportunities
Assists in the development of customer presentations
Develops working knowledge of TIBCO business, organization, and objectives
Assists in the development of preliminary task plans/technical approaches for projects
Follows detailed instructions and completes tasks on assigned projects given by the project’s Project Manager, Lead Architect, or Practice Manager
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Applies company policies and procedures to resolve routine issues

present

New York, NY

Senior Consultant Professional Services EUC Practice

New York, NY

Cremin-Langworth

present

New York, NY

Senior Consultant Professional Services EUC Practice

present

Provide regular feedback to management for process and practice improvements
Maintain deep areas of subject matter expertise as assigned by the practice manager
Document best practices in developing and deploying VMware solutions, and feed them into our knowledge base for reuse by customers and partners
Provide regular transfer of information presentations to customers
Maintain current knowledge of the entire VMware product line
Professionally represent VMware and uphold our EPIC2 corporate values at all times
Independently conduct small to medium engagements with customers

Education Education

Bachelor’s Degree in Computer Science

Clark Atlanta University

Bachelor’s Degree in Computer Science

Skills Skills

Mid to advanced level infrastructure or security design capabilities for environments that include 10 to 20 security devices, processes or applications
Mid to advanced level systems administration (UNIX/Linux, Windows, or database)
Mid to advanced level network administration (firewalls, IDS/IPS, network architecture)
Knowledge and experience with risk and compliance assessments
SCADA / Control systems network experience
Bi-lingual candidates
Relevant subject matter expertise and industry knowledge of tax provisioning and its practical application in the year end and interim reporting cycles. Ideally, the successful candidate will have other relevant experience in at least one of the following areas: other direct taxes, indirect taxes, transfer pricing, tax workflow, FATCA
Adaptable and flexible in juggling workloads across multiple products or work streams. The immediate focus of the role will be centered upon working with our ONESOURCE Tax Provision solution, however, the successful candidate should be able to work across other products and projects
Experience of working on technology implementations including solution design, deliverables, stakeholder management and project communication
A strong focus on customer service, collaboration and a desire to exceed customer expectations

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15 Consultant Professional Services resume templates

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Avaya Voice Consultant, Professional Services Resume Examples & Samples

Act as the principal contractor with the Sales team in analyzing customers’ business needs, identifying issues, conducting feasibility studies, and making technical recommendations. The candidate’s role is to assist customers in developing complex technological solutions and ensuring their full satisfaction, in the short, medium and long term
Assume responsibility for technological directions and for the design of the overall and detailed architectural plans for IP telephony and convergence systems (video, messaging, collaboration tools, etc)
Act as technical authority to customers with regard to IP telephony and convergence
Develop, install and configure, at the architecture and integration levels, AVAYA UC and contact centre solutions
Lead and participate in functional analysis of , AVAYA UC, Verint and contact centre solutions
Produces feasibility and effort estimates
Collaborates closely with the Sales and Project Management teams
Plans solution delivery steps, deployment phases, quality assurance guidelines, and identifies delivery team members
Technology Lead of the integration team to ensure delivery
Expert level IP telephony troubleshooting in a large scale network environment
Strong Technical Account management skills
Technical skills with regard to IP telephony and convergence products and services from Avaya Systems, Microsoft and Avaya
Expertise in IP telephony protocols: SIP, H.323, RTP, G.711, G.729, etc
Knowledge of application services and products supporting IP telephony: TFTP, DNS, DHCP, LDAP, Windows Server 2003/10, LINUX, etc
Knowledge of telephony services and standards (key systems, PBX, E.164, PSTN, Centrex, DID, FAX, 911, CDR, etc.)
In depth knowledge of the AVAYA suites, with a combination of the following
Communication Manager 5.2/6.x
System Manager 6.x
Session Manager 6.x
Session Boarder Controller
Modular Messaging 5.2
Application Enablement Services (AES)
Call Management System (CMS)
Call Center Elite
Voice Portal
Interaction Center
Operational Analyst
Work Force Management
Avaya Aura Contact Center
B5800 Branch Gateway
Knowledge of the other contact solution products that can be integrated to the AVAYA solutions. [ Interactive Voice Response applications (IVR) and Computer Telephony (CTI)]
In depth knowledge of the Verint Ultra 10 & 11 Call Recording solution and NICE IEX TotalView Workforce Management tool
Flexibility, mobile and desire to work on different types of projects (development, integration & configuration) within different regions across Canada
Strong customer skills, with work experience at customer sites
LAN and IP internetworking
Computer Science or Engineering background
Expert Level Avaya Systems certification ( ACE IPT, ACS IPT Design, ACS IPT Implementation)
Recognized certifications from the main product manufacturers (Avaya, Microsoft, Avaya, etc.)
Knowledge of office system software (MS Office, Internet Explorer, Visio)
Seven years’ experience in designing and deploying solutions related to IP telephony and convergence technologies
Three years’ experience in pre-sales and direct customer relations
Typically requires (degree) or equivalent plus 5-10 years experience in a network engineering or telecommunications support environment

Senior Consultant, Professional Services Resume Examples & Samples

You will perform statistical analysis and identify volume patterns such as growth, trends and seasonality
Provide Clients with potential solutions to typical challenges encountered in a call centre environment: seating, call routing, workforce scheduling, results reporting
Provide Share general call centre expertise such as industry benchmarking with business partners
Assist Clients through alignment and implementation of their expressed plans to achieve targeted goals
Possess the ability to quickly achieve a strong understanding of the Client processes in order to fulfill data and analysis requests
Be a catalyst in identifying and driving opportunities for improvement
Construct and maintain trusting and pro-active partnerships with the Client
Contribute to the development of improved processes by means of statistical analyses and appropriate recommendations
Provide consulting services to contact center managers seeking effective methods to resolve Workforce management problems of varying complexity
Identify and assess opportunities to introduce new tools or capabilities
Build and maintain strong business relationship with clients and internal Bell business partners
Recommend improved management processes by means of analysis and recommendations
Contribute to review and recommendations on special projects and other tasks required by the Client
Training of Client teams on the IEX TotalView solutions including scheduling, forecasting, and intraday management, provide training documentation

Consultant, Professional Services Resume Examples & Samples

Coordinating and executing overall results analysis relative to plan, diagnostic analysis of regional sales progress, and tracking action to improve performance to plan
Working with sales management to identify and prioritize opportunities to improve sales performance; managing and executing analytic projects to realize sales such opportunities
Supporting regional sales teams in understanding and implementing optimization initiatives
Workflow management: self-sufficiency in managing activities of self or a virtual team
Work product delivery: converting requests for information, ideas or outcomes into hard output designs; managing and executing deliverables to specification
Database skills (e.g., MS Access) will be considered a strong asset
Minimum 5-10 years experience in medium to large complex contact centres
Expertise in call centre operations including QA/QM, Analytics, and Workforce Management is required
Industry technology certifications an asset (IEX, Verint, NICE, Avaya, Cisco)
Strong organizational and project management skills with the ability to prioritize, balance conflicting tasks and manage internal and external stakeholders
Ability to communicate effectively at all levels of the organization
Demonstrated ability to influence and support members of cross-functional teams to deliver on-time
Bilingualism in French and English would be a strong asset

Knowledge Consultant, Professional Services Resume Examples & Samples

Performs as the main System Administrator for the Professional Services LMS
Supports the development, execution, and monitoring of the LMS project plans
Ensures consistent, professional presentation of content through the LMS for all markets
Ensures curriculum is easy to comprehend
Assesses student learning, ensuring the learning objectives are met
Provides subject matter expertise when required (product and historical customer experience)
Works with subject matter experts to develop curriculum
Stays current on learning best practices and industry trends

Senior Consultant Professional Services EUC Practice Resume Examples & Samples

Maine
Mississippi
North Carolina
Rhode Island
West Virginia

Senior Consultant, Professional Services Resume Examples & Samples

Proven technical aptitude, sharp consulting instincts and a passion for delivering groundbreaking solutions for top tier technology companies
Ability to thrive in a demanding environment with clients who have high expectations
At least 3 years of technology consulting experience in a customer facing role, preferably in software quality and/or application security
At least 5 years of experience developing in C/C++, Java, C# or other major programming language
Expert knowledge of various software development process models and with procedural and object oriented programming concepts
Strong scripting ability in one or more common scripting languages (eg Perl, Python, Powershell, Bash)
Experienced at working in both Windows and Linux environments
Expertise in software application quality and security; official security certifications such as CEH or CISSP/CSSLP preferred
Knowledge of build systems and software development tools

Technical Consultant Professional Services Resume Examples & Samples

Execute product installation and configuration based on established best practices and templates. Validate installation
Maintain internal tools used by the team and other teams to improve reliability and efficiency (monitoring, auditing, reporting, deployment, etc.)
Consistently improve best practices and templates. Maintain knowledge about products versions usability
Prepare procedure to help Service Desk or other team members execute common change requests effectively
Join in problem management when our expertise is required to help solve a high profile problem
Evaluate the latest version of product or feature of product, to assess interest for local users. Organize demo to staff or pre-sales so that they are aware of the latest feature
Participate in building pre-sales demo as well as shared testing environments
Train operational teams in order to improve effectiveness in issue resolution, explain new systems to support teams
Provide feedback on test scripts prepared and executed by QA team
Provide leads whenever the client contact has needs that could be answered by our products or services
At least 3-4 years experience for a Software vendor company or financial business company
Implementation, support or development position
Knowledge or experience of Financial software
Good knowledge of Unix or Linux
Client facing
Software deployment
Good communication and synthesis skills
Knowledge in network (TCP/IP, Cisco)
Knowledge of Database (Oracle/ Sybase)
Scripting knowledge (Bash/Perl)
Any qualification in relation to the position can be a plus

Solutions Consultant, Professional Services Resume Examples & Samples

Experience in computer systems testing and validation for regulated companies
Experience in implementation of an EDMS systems (preferably in regulated environment)
Experience in implementation of Task Tracking/Process Management Systems
Experience with QUMAS or similar quality and regulatory compliance software solution products
Demonstrated experience in process re-engineering incorporating electronic systems
Demonstrated knowledge in FDA 21 CFR Part 11
Experience with MS Office and MS Project
Crystal Reports / Business Objects development
Knowledge/Experience with Documentum, Oracle, GXP, Crystal Reports
Programming experience utilizing SQL and XML
Comfortable working with database servers and Windows/Unix Operating Systems
Training Consultation for large enterprise-level clients
First line support for off-the-shelf applications

Senior Consultant Professional Services Resume Examples & Samples

Insights - Work with AWS engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services
Demonstrated ability to think strategically about business, product, and technical challenges
Proven experience with software development life cycle (SDLC) and agile/iterative methodologies required
BS level technical degree (Computer Science or Math background preferred and MS degree desired
Strong verbal and written communications skills and ability to lead effectively across organizations

Consultant Professional Services Resume Examples & Samples

Experience with HPC/Technical Computing software applications for Enteprises or Research centers
Experience with scripting (bash, python, powershell, and etc)
Experience with Windows and Linux operating systems
Experience with Javascript and web technologies
Basic knowledge of Object oriented programming in Java and/or C++
Must work well in a small, geographically distributed and dynamic team
Position requires travel -- generally, between 0 - 25%
Familiarity with AWS platform
Experience with HPC and/or Technical Computing
Experience with one or more Distributed Resource Manager (Grid Engine, LSF, OpenLava, PBS, SLURM, Torque, Windows HPC)

Consultant, Professional Services Resume Examples & Samples

Develops working knowledge of a specific set of TIBCO products and their supporting technologies
Involved in activities including practice development, team participation, and relationship building
Possesses a strong service orientation and finds challenge in problem solving complex situations
Develops working knowledge of TIBCO business, organization, and objectives
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Applies company policies and procedures to resolve routine issues
Follows detailed instructions and completes tasks on assigned projects given by the project’s Project Manager, Lead Architect, or Practice Manager
Actively involved in activities including practice development, team participation, and relationship building
Demonstrates analytical and problem solving skills
Successfully complete tasks/assignments where analysis of situations or data requires a review of a variety of factors

Consultant Professional Services ATC Resume Examples & Samples

Responsible for consulting project activities from client identification through final invoicing
Fulfills billable consulting service projects
Acts as the subject matter expert within a specific discipline
Typically leads an engagement team, consisting of other Consultants and/or Sr. Consultants
May work as the sole consulting resource on a project
Provide technical expertise including problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and deployment
Typically viewed as a mentor or coach
Work with limited guidance
Creates recommendation and implements new methods, techniques and /or procedures
Effectively work with the sales teams and other areas of AT&T business area as needed
5 to 8 years of relevant experience
5 or more years of consultation experience in necessary area of expertise
Ability to grow Consulting and Influence revenues
Ability to effectively work with the sales teams and other areas of AT&T business area as needed
Bachelors of Science in Engineering, Computer Science, or MIS is preferred
Industry Certifications

Consultant Professional Services ATC Resume Examples & Samples

Experience in the architecture, migration and integration planning aspects of large, complex MPLS/WAN environments
Experience in the planning, design and deployment of LAN/WAN and IP architectures. Possess expert knowledge of VPN, ISP peering, policy, BGP, ISIS, OSPF and other IP and LAN/WAN protocol application
Familiar with network design incorporating quality of service, fault resiliency, symmetry and load balancing
Familiar with network services including the configuration of network elements to support SNMP, DHCP, DNS and security
Lead has significant experience developing detailed designs surrounding WAN/LAN architectures including IGP, EGP and IPVPN
Experience in configuration, troubleshooting, and problem solving IP connectivity issues

Consultant Professional Services ATC Resume Examples & Samples

Engage in key engagements and lead teams in the delivery of AT&T Consulting’s UC service portfolio
Ability to manage and exceed client expectations for delivery including facilitated meetings, whiteboard sessions, presentations, deliverables and weekly communications with client and engagement managers on status and health of the projects
Strong business acumen and strategic customer interaction, including workshops and Strategy and Roadmap deliverables is key
Deliver and lead strategy, readiness and other assessments, architecture and complex multi-vendor integration services
Support Unified Communications Practice initiatives as a collaborative team
Foster the development of standardized templates and Knowledge Management artifacts to improve field self-sufficiency
Unified Communications (Microsoft Lync 2010/2013 and/or Cisco Jabber) architecture, design and implementation expertise
Unified Communications readiness assessment and strategy & roadmap development defining when and how to migrate from the current installed base to new services
Participated in past Microsoft and/or Cisco Customer/Partner programs and training events (i.e. Voice Partner Program, TAP, Lync Ignites, Cisco Live, etc.)
Unified Communications Architecture, Design and Integration experience
Transformation from existing voice, conferencing and related services environment to an integrated Unified Communications platform
TDM to IP based voice solutions, including Cisco, Microsoft, Avaya, Siemens
Unified Messaging experience with Avaya, Cisco and Microsoft solutions
Deployment experience with media gateway including ACME Packet, AudioCodes and Sonus
SIP Trunking solutions
Customer use case scenarios
QoS, Multicast, IP traffic engineering (desired)
Outstanding written/verbal communications and presentation skills with experience in VP and CxO level interaction and facilitation of diverse groups and stakeholders
Distinguished interpersonal skills and responsiveness supporting customers
Ability and wiliness to assist sales and field management in expanding and development of new business opportunities

Consultant Professional Services ATC Resume Examples & Samples

Thorough understanding of internetworking technologies and how technologies are deployed in complex, global networks. IPv4 and IPv6 experience
WAN Expertise – Transport and Access Planning, Design and Deployment Experience
LAN Expertise – Planning, Design and Deployment Experience
IP Routing – Planning, Design & Deployment Experience
DC Expertise – DC Core Network Planning, Design and Deployment Experience
Industry Certifications CCIE or proven equivalent experience
Very strong leadership, documentation, project management skills
Ability to lead, coordinate, complex networking engagements in very large environments
Ability to travel for engagement requirements

Consultant Professional Services Resume Examples & Samples

Knowledge and experience with risk and compliance projects dealing with a variety of regulatory and voluntary compliance standards such as: PCI-DSS, ISO 27000 series, federal and state security and privacy regulations, HIPAA/HITECH, HiTrust, GLBA, SOX 404,etc. preferred
Mid to advanced level infrastructure or security design capabilities for environments that include 10 to 20 security devices, processes or applications
Mid to advanced level systems administration (UNIX/Linux, Windows, or database)
Mid to advanced level network administration (firewalls, IDS/IPS, network architecture)
Knowledge and experience with risk and compliance assessments
SCADA / Control systems network experience a plus
Bi-lingual candidates a plus

Consultant Professional Services Resume Examples & Samples

Evaluate information security risk in context of business environment and industry requirements
Consult with clients on information security best practices and provide guidance on cost-effective strategies for implementation of security
Focus on results and ability to work within tight timelines
Demonstrated ability to learn and apply critical thinking to a variety of situations
Design deliverable content to precisely reflect the engagement contract and client needs
Work with clients to help them understand where improvements could be made, and propose scenarios and solutions to address these areas of improvement
Solid understanding of the evolving security and privacy controls environment, regulatory landscape and risk management techniques, principles and practices
Experience performing risk and compliance assessments and in-depth knowledge of industry standards and regulatory requirements (e.g., HIPAA, HITRUST, HITECH, FISMA, NIST, ISO 2700X, COBIT, FFIEC, NERC CIP, etc.)
Experience and firm understanding of the development and implementation of information security policies, standards and related procedures
Ability to educate clients of the risk implications associated with a particular business decision, and communicate the likelihood and impact of those decisions so clients can fully quantify those risks
Ability to translate complex technical information across all levels of the organization
Strong business acumen and process-oriented thinking
Excellent presentation and issue resolution skills
Able to foster working relationships with the team and clients
Keeps informed of advances in information security; self-motivator

Consultant Professional Services Resume Examples & Samples

Client Service - working with clients on a range of different projects, delivering excellent client service
Project Management - plays a visible role in project planning sessions with team members. Works on, moderately complex projects/issues that require increased skill in multiple technical environments and disciplines
Communications/Status Reporting - effectively communicates findings and solutions to client. Prepares status updates for projects and regularly communicates and shares knowledge with the client and the team
Leadership -may provide direction and training to junior staff. May function in a team lead role, mentors across team
Makes recommendations for process improvement and ideas to immediate manager
Monitors costs of own work in alignment with project plan and may manage budgets for small projects or programs
Accountable for the quality of own work, delivered within agreed procedures and timeframes and focused on internal and/or external customer needs
Accountable for determining the approach used to address routine professional issues
Key Relationships
May serve in team lead role for small teams, this may include responsibility for training/supervision of junior staff and having direct responsibility over the project team or sub team
Work with Thomson Reuters Sales and Solution Consultants across products to provide insight and first-hand expertise around integrated product solutions; this may mean leading or participating in client-related pitches or workshops
Where necessary, contribute to global assignments and leverage on relationships with TR employees outside of the UK to ensure a consistent and standardized global services solution
Foster good client relations as part of the services work undertaken and champion externally the Thomson Reuters brand and family of products and in so doing assist the Client Service Management internal team to promote additional revenue-generating services
Act as a conduit with TR Product and Content teams to cultivate pro-actively product improvements based on actual client feedback and experience
Relevant subject matter expertise and industry knowledge of tax provisioning and its practical application in the year end and interim reporting cycles. Ideally, the successful candidate will have other relevant experience in at least one of the following areas: other direct taxes, indirect taxes, transfer pricing, tax workflow, FATCA
Adaptable and flexible in juggling workloads across multiple products or work streams. The immediate focus of the role will be centered upon working with our ONESOURCE Tax Provision solution, however, the successful candidate should be able to work across other products and projects
Experience of working on technology implementations including solution design, deliverables, stakeholder management and project communication
A strong focus on customer service, collaboration and a desire to exceed customer expectations
Good understanding of principles, theories, practices and techniques for managing project work load and analysis needed for key deliverables
Can visualize and communicate more than one technical solution to a problem or an issue
Good communication skills, oral and written, are considered key due to the client-facing nature of the role
Shows signs of leadership skills and the ability to influence others. Ability to work as part of a team or independently, if required
Must be willing to travel in the UK or abroad where necessary (assignments are generally short in nature and do not extend beyond a few days). The majority of work will be based out of our London office in Docklands/Canary Wharf and client work is supported remotely
Proficiency in other European languages is useful
Some understanding of programming languages, such as Visual Basic would be advantageous plus a working knowledge of XML. Strong Excel skills would also be considered desirable

Senior Consultant Professional Services EUC Practice Resume Examples & Samples

Professionally represent VMware and uphold our EPIC2 corporate values at all times
Become a trusted advisor to both colleagues and customers
Thoroughly document customer engagements using both standard, reusable VMware delivery IP, and custom artifacts
Provide regular feedback to management for process and practice improvements
Maine · North Carolina · West Virginia
Maryland · Ohio
80438BR

Business Innovation Consultant Professional Services Resume Examples & Samples

Utilize Customer Experience and Digital Transformation frameworks, tools, and strategies to develop client solutions
Map client requirements to Verizon 5 Core Competencies and apply to technology proposals
Facilitate workshop and paid engagement activities
Identify and propose specific strategies, initiatives and remedies necessary to align technology infrastructure with corporate objectives
Support development of business drivers, business case and high level program implementation plan
Consult with client business units to gain understanding of business requirements and value to the organization
Map conceptual designs, transition plans, and technology to address business unit requirements
Partner with cross-functional Professional Services teams to develop integrated end-to-end solutions for customer
Lead strategic planning to achieve goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future solutions
Assess and communicate risks associated with digital transformation strategies
Develop business case justifications and cost/benefit analyses with client for engagement initiatives
7+ years’ experience in providing managed IT and/or consulting services to enterprise clients at the CxO level
5+ years’ experience in the following
Experience in sales or service of Fortune 500 companies
Successful project delivery in a Fortune 100 company
Successful delivery with matrix reports in a cross discipline project
“Big 5" consulting experience

Consultant Professional Services ATC Resume Examples & Samples

10+ years of experience in the planning, design and implementation of complex networks as part of a large enterprise network team, or within the professional services or network integration environments
Planning, design and integration of secure network technology
A positive, energetic attitude and a serious desire to have an impact on your company and the industry
Accomplished at developing Visio designs/diagrams and documenting professional, cohesive deliverables. Sample deliverables will be requested as evidence of documentation skills
Verifiable strong ethics, trustworthiness, accountability and reliability in being resourceful and self-directed while possessing both a positive leadership and collaborative teamwork style
Industry Certifications CCIE, or proven equivalent experience with CCNA, CCNP or CISSP
Ability to lead, coordinate complex networking engagements for very large environments in a nebulous or unfamiliar setting
US Citizen

Consultant Professional Services ATC Resume Examples & Samples

Works independently on medium sized programs, or works in a team as assigned by the project lead
3 to 5 years of relevant experience
3 or more years of consultation experience in necessary area of expertise

Consultant Professional Services ATC Resume Examples & Samples

Data center design and implenmentation experience
Working knowledge of VoIP and gateway installations
Excellent written and presentation skills
Ability to travel up to 100% (average 75%)
Outstanding interpersonal skills and responsiveness supporting sales and field management and building best practices for field adoption
Proven record of successfully maintaining ongoing relationships with clients, typically on a retainer basis as their trusted technology advisor
Business acumen and expertise aligning an organization's contact center and telecommunications posture with business goals and drivers, and providing guidance on effective risk management

Consultant Professional Services Resume Examples & Samples

Strong technical problem / resolution skills
Mid to advanced level systems administration (UNIX/Linux, Windows, or mainframe)
Knowledge with different application architectures and platforms, their development challenges, their control configurations, and their inherent security strengths and weaknesses (e.g., ColdFusion, J2EE, .Net)
Experience with web application penetration testing tools preferred, such as Burp Suite Pro, IBM AppScan, HP WebInspect, etc
Advanced level of methods and knowledge of three or more of the following

Principal Consultant, Professional Services Resume Examples & Samples

Proficient in the aspects of project launch and closure
Demonstrated ability to coach and mentor
Proactively seek ways to expand technical knowledge

Senior WFM Consultant Professional Services Resume Examples & Samples

Frequent international travel (60-65%) will be required
Working knowledge of ACD systems, IVR capabilities workflow systems
Knowledge of the major contact center (HR) processes (outsourcing, hiring, contract, vacation)
Analytical skills in order to troubleshoot complex planning and forecasting issues
Great social and people skills
Fluent in German and at least one of the following language(s): English or French
The role requires good interpersonal communication and presentation skills and the candidate should be keen to work in a diverse and multicultural environment

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