Services Consultant Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the services consultant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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A Kiehn

Audie

Kiehn

1121 Beier Island

Chicago

+1 (555) 432 2604

1121 Beier Island

Chicago

Phone

p +1 (555) 432 2604

Experience Experience

New York, NY

Services Consultant

New York, NY

O'Connell LLC

New York, NY

Services Consultant

Fresh graduates with proven academic records with financing / computing background
Customized business planning and modeling
Coordinate and organize configuration change tasks with all necessary parties including internal resources, clients, strategic partners, and clients
Smart and outgoing
Be a trusted adviser to our customers on all things lifecycle via briefings, webinars, and planning workshops
Lead design & build activities including system and configuration education (on-site & remote)
Educate customers on the value of software and keeping it within support

Los Angeles, CA

Field Services Consultant

Los Angeles, CA

Krajcik, Jerde and Satterfield

Los Angeles, CA

Field Services Consultant

Taking technical responsibility for clients’ projects
Designing network solutions and complete project tasks, e.g. carrying out installation, configuration and migration work as well as starting up systems at clients’ premises
Performing systematic and careful error analysis, including the development of new solutions and active involvement in problem, change and release management
Creating project and user documentation
Providing technical support as part of a team
Coordinating escalations, including escalating incidents to manufacturers and suppliers
Ensuring the fault-free operation of our clients’ IT systems

present

Boston, MA

Technical Services Consultant

Boston, MA

Parker Group

present

Boston, MA

Technical Services Consultant

present

Responsible to support corporate account managers as assigned to manage key performance indicators and drive results
Performs other duties as assigned
Provide remote and onsite operational support, problem determination and resolution
Undertaking the onsite and remote troubleshooting of a broad range of OpenText product support issues and working those issues to resolution
Provide level one and two technical support for both customer and RRD teams that will include off hours
Providing professional support and guidance to internal and external customer queries at a range of levels
Develop technical documentation including, technical white papers, handover documentation, training guides and statistical information

Education Education

Bachelor’s Degree in Computer Science

Tulane University

Bachelor’s Degree in Computer Science

Skills Skills

The ability to communicate at all levels of the customer; from an executive audience as well as the ability to talk in detail on a tactical level
Specific ASTRO 25 public safety communications technical, operations, and market knowledge desirable
Specific Dimetra IP and ASTRO 25 public safety communications technical, operations, and market knowledge desirable
Good team player, able to work in global matrix organization
Detailed architectural knowledge of Dimetra IP and ASTRO 25
Detailed architectural knowledge of ASTRO 25
A proven ability to use persuasive and influencing techniques and a clear communication delivery at all times
Personal Professional Effectiveness
Ability to translate technical complexity into business outcomes
Process Management / Quality

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15 Services Consultant resume templates

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IIP Trust Services Consultant Resume Examples & Samples

Excellent understanding of security concepts and technologies in the areas of Cryptography (i.e. key management systems, PKI, HSMs, application cryptography, key material handling, standard and non-standard cryptographic algorithms)
Excellent understanding of delivering and managing PKI and Certificate provisioning systems in an Enterprise environment
Excellent understanding of Cryptographic Hardware Security Modules (HSMs) and their use within cryptographic operations
Solid experience developing cryptographic applications or applications interfacing with hardware and software based cryptographic modules
Deep understanding of change disciplines including change and release management and track record of delivering change projects in a timely manner with high quality
Recognized as an expert in requirements for cryptographic operations
Expert in incident response procedures and standards, strong communication skills and ability to articulate complex events to management
Ability to ‘see the big picture’ and think strategically around data protection services
Strong background in delivering privacy, compliance and data protection services
Demonstrated ability to solve complex problems
Excellent understanding of wider security and control environment
Broad understanding of core Barclays platforms including IBM mainframe, Tandem, Unix and Windows platforms
Able to translate underlying technology, security, and infrastructure concepts to business requirements
Understanding of the legal and regulatory requirements around information protection, cryptography and data leakage
Strong track record of implementing automation to improve efficiency of teams, operations and services
Demonstrated excellent communication skills, including strong Stakeholder Management
Track record of successful communication with management around security issues and topics
Strong awareness and understanding of Barclay’s business unit responsibilities and structure

GV Senior Application Services Consultant Resume Examples & Samples

Analyze support issues logged with support centre in accordance with client SLA
Take ownership of issue investigation and resolution
Provide unit acceptance testing of configuration undertaken
Involvement in Support Pack testing
Perform client change request work
Time Management (PT), Personnel (PA) and Organization Management (OM)
Understanding of HCM Authorizations
Excellent understanding of Payroll Processing Methodology, configuration (rules and schemes) and accounting PY-FI/CO
Excellent understanding of local Legislation and setup in SAP is an advantage
Solid experience doing Functional Specifications for Technical teams (ABAP)
Experience in multi-country (multi molga) business units or implementation projects is an advantage
SAP HCM full cycle participation in an Implementation project is an advantage
Experience with remote teams (Functional or Technical) is a great advantage
Excellent understanding of ASAP methodology

Senior Treasury Services Consultant Resume Examples & Samples

Develops specific industry and market knowledge through client calling and shares this knowledge with the bank's product management function(s), working together to identify and evaluate new/enhanced products
Develops marketing and sales support strategies for targeted industries and communicates these strategies to relationship managers
Performs comprehensive treasury management studies for selected clients and prospects, and delivers presentations of consulting findings to client and prospect management
6-10 years of treasury management sales and client relationship management experience, including extensive direct client contact. Bachelor’s degree is preferred with a business management orientation. Certified Treasury Professional (CTP) designation preferred

GV Application Services Consultant Resume Examples & Samples

Review and analyze support issues submitted through CRM. The aim is to be able to solve CRM tickets, both in analysis & customizing
Autonomy in managing a client account according to ADP GV methodology
Analyse & formalize functional issues
Identify,assess precisley and submit CRs
Provide reporting on issues through CRM tool
To be the a point of contact of the customer in ensuring delivery of support solutions
Manage in autonomy complex issues with high level of testing quality, making sure that changes will not impact the integrity of the system (HR, TM, or PY)
To identify potential issues or discrepancies when level of complexity is out of one’s scope and escalate when needed
To develop, maintain and transfer one’s functional knowledge on PY & TM, completing successfully Level I-II country functional training
Apply the GVE model and template, propose relevant template enhancements
Ensure communication with implementation prior to handover, supervise and manager handover process according to methodology
Share knowledge (technical and functional) with other team members
1-2 years of experience as a consultant on SAP HR PY or TM is an advantage
Ability & autonomy to configure complete SAP Payroll for one country or TM module is an advantage
Understanding of payroll processing procedures is an advantage
Understanding of Country, State and Enterpriselegislation as it relates to the design and configuration of payroll is an advantage
Fluency in English (oral and written)
Fluent in German
Excellent attention to detail and follow through skills
Strong initiative and enthusiasm
PC literate (Windows, Excel, Word)
Very good understanding of ADP applications, payroll procedures and back end services is a plus
Minimum of a High School diploma (A-level), University degree is preferred
1-2 years of experience processing payroll and/or SAP user skills is an advantage
Decision-making, problem-solving, and analytical skills
Self–driven, independent thinker who is highly motivated

Engineering Services Consultant Resume Examples & Samples

Enterprise-level consulting
Web Analytics or Site Optimization
Mobile/Tablet Development

Advanced Services Consultant Resume Examples & Samples

As a trusted advisor, build in-depth knowledge of clients’ business priorities, challenges and initiatives that can be translated into Polycom opportunities
Assume Management responsibility for a specific geography. Develop an Execution Plan together with the Regional Sales Director and Area VP which addresses maximum coverage of the assigned geography through direct end user interfaces as well as leveraging channels
Execute the business plan, with emphasis on developing and maintaining strong business relationships at Senior levels within this geography
Develop and implement strategies to drive transactional sales
Ensure the company successfully meets agreed revenue, profitability and market share targets across all theatres
Promote and raise the profile of the Polycom solution offerings, ensuring that the company achieves positive brand equity and captures market/mind share
Advise direct management team on matters relating to Polycom’s Managed Services offerings and where appropriate, recommend incremental customer needs
Develop appropriate financial models in terms of Contribution Margins and metrics to keep the company focused on its objectives and to measure success against those objectives on an ongoing basis
Develop a comprehensive customer relations strategy and monitor its effectiveness through regular contact with customers
Ensure compliance with both local and US laws (e.g. Sarbannes Oxley) and ensure high levels of ethical conduct are adhered to
Manage direct relationships with management representatives for all key accounts
Travel as required…
Meet/exceed 100% quota attainment
Provide weekly sales forecasts by staying abreast of status/details for region and independently provide reliable sales forecasts
Collaborate with virtual service teams assigned to delivery
Candidates must have a BA/BS or equivalent business experience and 3-5 years of selling Support, Managed or Professional Services, or Software
Experience with 3 to 9 months sales cycles is a must
The ideal candidate must also have knowledge, experience and competency in the unified collaborative communications (UCC) environment built on architectures that enable unified voice, video and content communications
Experience with ERP, CRM, and SFA tools such as Oracle, Siebel and SFDC is desirable
Successful candidate should have extensive experience in interfacing with end users, account managers and channel partners in selling activities
Experience should include leading services sales opportunities and utilizing channels as fulfilment vehicles as well as paths to market
In collaboration with Polycom Account Management and Sales Engineering teams, the Managed Services Sales Manager will identify the managed service needs of Polycom clients and develop and present a complete service solution ranging from standard offerings to complex global custom engagements
Demonstrated success in driving relationships which encompass a multi-vendor solution
Must be able to demonstrate a track-record of successful sales campaigns, which culminate in K – ,000M+ transactions, effectively utilizing the company’s resources to secure projects; demonstrated success in attaining/exceeding quotas and growing territory
Demonstrate tactical abilities - should have a proven track-record in meeting and exceeding quarterly targets as well as accurately forecasting account and volume activities
The Managed Services Sales Manager should possess exceptional leadership skills; should be able to manage both the people side of the business as well as accomplish all assigned targets; effectively uses internal/external resources

Business Services Consultant Resume Examples & Samples

Bachelor’s degree in Business, or related field
Impeccable written and verbal communication skills
Prior experience with delivering presentations and recommendations to all levels of leadership

Participant Services Consultant Resume Examples & Samples

Submit suggestions and ideas to optimize efficiency and quality
Enter distribution information into the internal tracking system
Mail/email participation distribution paperwork
Review participant paperwork for accuracy and follow up as needed
Prepare loan amortization schedules, promissory notes, and fund company paperwork as needed
Mail/fax final fund company and plan sponsor correspondence as needed
Cross-check other processor's work for accuracy
Enter information into the intranet for tracking purposes
Process force-outs for non-responsive terminated participants
Process loan defaults for non-responsive terminated participants
Process corrective and required distributions from the DC department
Enter 1099-R information on distributions where CBIZ is responsible for issuing
Coordinate mailings and special projects as needed
Manage/Coordinate plan termination distribution projects as needed
Assist internal team members with distribution related requests
Respond to and resolve inquiries from participants, clients, brokers, advisors, and fund companies such as distribution related questions
High School Diploma or GED equivalent required
1 year of relevant experience preferred
Excellent written and verbal communications skills, both internally and externally
Proficient use of applicable technology and knowledge of Microsoft Office – emphasis on proficiency with Microsoft Excel
Ability to prioritize and organize multiple responsibilities

Premium Services Consultant Resume Examples & Samples

Ensures customers are utilizing and realizing the benefits and value of their Premium Support investment
Establishes and maintains working relationships with customer, includes on-site visits, regular staff meetings, definition and management of expectations and goals
Serves as customer single point of contact for technical service delivery; may play a problem management role in high profile or complex situations, monitors service level compliance by support organization
Acts as customer advocate within Autodesk; facilitates meetings with key stakeholders to progress customer issues Establishes and maintains working relationships with customer, includes on-site visits, regular staff meetings, definition and management of expectations and goals
Priority handling for escalated critical issues
Premium Support workshops to introduce the Premium Support Services
Regular status reports to keep Customers informed and firmly in control of next steps and future actions
Customer facing experience as technical consultant: skilled to understand customer needs, develop proposed solutions, and build consensus amongst customers and internal business units
Able to manage several projects and technical requests at a time, setting the right priorities
Understand cultural aspects of the business, can relate between global strategy and local business requirements
Ability to work in teams, convey relevant information to Development Team, understand customer needs in terms of services, products and solutions

Business Continuity & Resiliency Services Consultant Resume Examples & Samples

Knowledge of and experience with Mainframe & distributed data or applications recovery in a DR test environment
At least 3 years experience in Disaster Recovery
Project Management methodology experience
Experience with Disaster Recovery Plan development
Exposure/Knowledge across multiple platforms, processes or architecture
DRI certification preferred
Ability to work with minimal supervision. Must be a self-starter, motivated to enhance and expand Disaster Recovery & Business Continuity skills
Ability to work effectively as part of a team and be able to guide and influence fellow team members through initiative and active participation
Demonstrated customer interface skills
Ability to recognize and articulate Client issues/problems related to the Disaster Recovery process
Demonstrated problem solving/decision making skills
At least 6 months experience in developing disaster recovery plans
At least 6 months experience in disaster recovery

Value Added Services Consultant Resume Examples & Samples

Develop in-depth knowledge of CyberSource products through research and testing in order to act as subject matter expert with prospective customers
Take a proactive approach to staying up-to-date with product developments by monitoring code release notes and knowledge sharing within the team
Provide technical pre-sales support by accompanying sales team to meetings with prospects. This would typically involve giving presentations to prospective and existing clients, providing product demonstrations, and using whiteboard sessions, all with a focus on maintaining a sales-oriented approach
Provide proposal support to the sales team, completing the technical and functional sections of RFI and RFP documents
Write small internal computer applications to provide proof-of-concept ideas, to test CyberSource products, and to troubleshoot client issues by providing assistance to the CyberSource support team
Bachelor degree in Finance, Business, Science, Engineering or Computing
Minimum 2 years experience working in a Pre-Sales, Services Consultant role in a technical environment
Experience of regularly giving presentations to customers in a sales environment
Experience of working alongside a sales team, supporting them to help win new business
Experience of working in the payments industry, preferably ecommerce
Language skills appropriate to region

Treasury Services Consultant Resume Examples & Samples

Client Servicing experience for minimum 5-7 years
Demonstrates detail oriented workmanship and poses the ability to manage / manipulate large amounts of quantitative and qualitative data
Ability to manage time and organize tasks with excellent verbal & written communication skills
Ability to read and interpret ERAs (electronic remittance advice), ACHs (Automated Clearing House) transactions, EFTs (Electronic Fund Transfers), and EOBs (Explanation of Benefits)/EOPs (Explanation of Payment)
In-depth knowledge of excel, power point, and all other Microsoft office professional suite of applications
Experience with root-cause analysis and lean processes; understands software development methodologies
The position requires a strong working knowledge of both Revenue Cycle Operations and Billing /Claims technology
Prior experience with claims and remittance functionality and/or knowledge of industry standard EDI transactions (837, 835) is required

Transaction Services Consultant Resume Examples & Samples

Mine business system datasets, often large, for transactional data and assemble and analyze insightful views of company performance
Construct robust economic models to analyze inputs of revenue and cost types
Prepare and evaluate pro forma financial information
Research industry standards and trends, target companies or other information affecting the acquisition
Write and/or review detailed reports correlating due diligence and financial analysis findings with client valuations
Identify issues affecting purchase price, deal structure or deal termination
Strong data mining and analysis aptitude
Mastery of Excel
Proficient understanding of relational databases and working knowledge of related tools (i.e. Access, ACL, SQL)
Creative thinking and ability to devise alternative ways to work around data deficiencies, when they arise
Understanding of components of cost accounting in manufacturing environment
Strong current knowledge of U.S. Generally Accepted Accounting Principles (GAAP)
2 to 4 years of experience in one of the following areas with a public accounting firm or investment bank: accounting, financial audit or transaction experience (experience related to mergers and acquisitions or due diligence preferred), modeling

Global Mobility Expatriate Services Consultant Resume Examples & Samples

Responsibilities include a multitude of activities such as policy/guideline interpretation, assistance in the escalation of employee grievance issues, liaison to workers' councils and unions, implementation of business events, workforce balancing, new employee orientation, etc
May also act as a business partner to managers, including counseling senior business managers on people-related strategies
Develops, implements, and administers compensation or benefits policies/programs within the organization
Typical assignments include assessing competitive practices and the organization's competitive position for specific programs, developing recommendations for actions or programs, preparing reports and recommendations related to programs
Develops and administers proactive programs, procedures and policies related to employee relations activities
Ensures that legal requirements are met in terms of employee relations to minimize exposure to liability
Resolves a wide range of issues in creative ways
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Typically requires a minimum of 5 years of related experience. Additional Job Responsibilities
Provides ongoing support capturing global compensation and payroll coordination for Client employees on assignment
Understands the standard concepts, practices, policies, and procedures for international assignments and global compensation
Coordinate and instruct shadow payrolls between home and host countries on a scheduled basis
Instruct payroll to start and stop assignment allowances as well as one time assignment payments
Calculate and implement assignee COLA and hypothetical tax withholding at the beginning of and throughout the life of the international assignment
Accumulate payroll and non-payroll global assignment compensation from host locations and third party suppliers to ensure full year consolidated compensation is available for home and host country income tax compliance and report based on both calendar and applicable fiscal years
Global compensation collection and audit to ensure compensation items are paid and reported according to assignment policy, individual assignment letters and length of time on assignment
Responsible for quarterly and annual reconciliation between client’s payroll and what is maintained in our database
Prepare assignment cost projections according to policy as requested and provide recommendations of cost savings
Track tax equalization payments to the client from the assignee assuming responsibility for all relative communication and follow up with the assignee until payment is made
Provide instruction to client regarding tax equalization payments due to assignees according to his/her tax equalization calculation
Coordinate global compensation related-activities with the client’s tax provider
Create, communicate and explain all components of the balance sheet and allowances to the Global Mobility International Assignment Consultant or Client Service Manager as needed
Update internal database with relevant information and notes on each expatriate’s file
Make recommendations to Global Mobility Client Service Manager for global compensation policy enhancements
Must understands and meet client service level agreements
Abide by the Xerox Code of Conduct
Minimum of 3-5 years of global compensation experience preferred
Background in global mobility particularly with regards to global compensation collection required
GMS designation from the Employee Relocation Council® or PRH, SPHR, GPHR designation from the Society for Human Resource Management® preferred
General working knowledge as it relates to international assignments of Human Resources, balance sheets, cost projections, global payroll. processing/coordination and third-party data provider information
Strong attention to detail and the ability to follow tasks through to completion
Experience working in a multi-cultural team
MS Excel proficiency
Equus APro Education High School diploma, required Bachelor's degree, preferred

Advisory Services Consultant Resume Examples & Samples

Strong time management organisational skills
Strong ability to work independently and make informed and commercial decisions
Ability to identify risk and escalate appropriately, including the ability to work with management to develop and implement risk mitigation strategies and solutions
Ability to provide constructive feedback to Advisers, Practices and internal stakeholders
Ability to interact at all levels of an organisation
Knowledge of the financial services industry and practice
High level of business acumen and business planning skills
Operational risk expertise
Strong and current understanding of governance, reporting, regulatory and legislative issues
Minimum 3 years' experience in advice and/ or compliance related field preferably in a financial planning audit, vetting, paraplanning or training role
Strong knowledge of the financial services/financial planning industry and practice
Strong understanding and knowledge of the compliance process as it relates to financial planning
Sound knowledge and understanding of ASIC Code of Practice, Corporations Act and other relevant legislation
Cert IV in Mortgage Broking (preferred)
Other Tertiary qualifications relevant to the field of financial planning and advice preferred
Applicants must hold an Australian Drivers Licence

i Services Consultant Resume Examples & Samples

Help clients to deliver i2 projects and solution Go-Lives
Deployment and configuration of i2 software into customer sites, both i2Base and IAP-based systems
Development of custom software and plug-ins for specific customer requirements
Development of assets to enable integration between IBM brands
Development of connectors between customer data sources and IAP or PDOA/DB2
Delivering knowledge handover to the customer’s technical staff
Testing and handover of systems to customer
Occasional presales demonstrations and presentations

BSS Digital Services Consultant Resume Examples & Samples

Virtual Teams Experience and ability to work in such teams
Knowledge of Ericsson Digital Services related offerings
Good Communication skills
Team work & collaboration skills
Three to six years of experience as a Consultant in the digital services field (including Digital Telco Transformation, Omni Channel & Customer Experience, Marketing & Analytics, and Open Partner Ecosystem)
Experience in telecommunications operator environment (project deployment, implementation, integration, development of digital services solutions)
Experience with digital telco offerings, focused on defining the digital ambitions of Telcos, defining multi-channel experiences and driving new digital business models with a sustainable operating model and compelling capabilities

Transaction Advisory Services Consultant Resume Examples & Samples

Perform advanced economic and financial modelling, procurement and commercial advice
Provide commercial and financial advice to clients (with supervision from manager / senior manager)
Be part of a team of consultants to deliver important pieces of analysis
Liaise directly with client contacts
Coordinate and develop detailed proposals and other business development material
Financial and economic modelling skills
Good commercial acumen and general commercial skills including an understanding of business cases, infrastructure projects and government
Enthusiastic work ethic and willingness to learn
Willingness and passion to develop sector expertise in the transport, utilities, resources, regional development, agriculture and government sectors
An analytical background coupled with tertiary qualifications in a relevant discipline

Business Services Consultant Resume Examples & Samples

Using problem solving techniques to identify revenue opportunities for our clients
Building Business Cases and Impact assessment of opportunities identified
Working closely with client staff to secure client data needed for the project
Performing analysis on transactional data and integrating these findings with other sources such as interviews with client staff and statement balances
Being capable of preparing written ( power point ) communication of proposals
Presenting proposals and results to client staff and senior executives
Analytical work using data analysis tool such as SAS, SQL, or equivalent to perform Business Analysis for Bank, Acquirer or Credit Card Business - Must be capable of performing analysis on database using these tools
Work on Business Areas such as Products / Credit / MIS / Financing with a clear understanding of Revenue Drivers of Bank and Credit Card Business and the workings of major Financial Products such as credit cards, current accounts, personal loans
Fluence in English is required as the consultant will work with an international team where English is the common language. Must be comfortable having technical discussions in English and writing reports and presentations in English
Must be available for domestic and international travel if needed. It is expected thought that most of the work will be concentrated in Sao Paulo
Experience working in projects in the Bank and Credit Card industry with responsibility for clear deliverables from the projects is desirable
Business Experience in the retail banking sector ( contas correntes ) in products / Credit / MIS / Financing / equivalent area would be a plus
Experience with the development of new Bank and Credit Card products and design and launching of campaigns and pilots to test new Business Propositions would be a plus

Provider Services Consultant Resume Examples & Samples

Strong communication and facilitation skills
Strong analytical skills and proficiency with Excel
Demonstrated time management skills
Ability to travel to local provider offices throughout the Tampa area (including Pinellas, Manatee, Charlotte and Sarasota counties with a few offices in Fort Meyers)
Professional presentation and ability to develop and foster physician relationships
Medicare Advantage knowledge
Prior health solutions system experience in the areas of contracting or operations
Knowledge of risk sharing agreements

CoE BSS Digital Services Consultant Resume Examples & Samples

Scope, define & design solution offerings; driving end-to-end solutions
Analyze customer technology, define business requirements & participate in risk analysis activities
Support the deployment of solution(s)
Provide feedback to Research and Development organization(s)
Participate in knowledge transfer, documentation & information sharing actitivites
Stay abreast of on new technology/technical areas & share information about solution(s) to enable customer competence build up activities
Capture and drive development of services and solutions based on market needs, including own and cross-competence domains and practices
Provide the specified solutions, covering several domains and layers in the customer network that are customized and which requires adaptations by the customer. Products that are FOA are generally included in the Customer Solution
Develops new methods, guidelines and way-of-working in Customer Solutions or internally; drive mentoring and knowledge sharing in specific domains of expertise, internally and externally
Establish contact with key decision makers in the customer organization on a high level (CEO, CTO and/or CFO) in order to contribute to higher sales volumes
Identify and drive business opportunities during the entire process and actively contribute to increased sales volumes
Provide advanced technical support and advice to others on engagement/program during proposal writing, pre-study, solution design and implementation
Lead team members, third parties, and technological counterparts in client organizations in the integration of technological methodologies and components of projects
Ensure and be accountable for the technical integrity of the design, in accordance with customer requirements
Develop and assist in the development of rapid prototyping demonstrations
Identify and promote new business opportunities
Contribute to organizational initiatives & activities like Proof of Concepts, Training, Technical interviews, etc
At least 7 years of relevant professional experience of which a minimum of 5 years as a Consultant
Repeated involvement during at least the past 6 years in ICT Solution Sales, Design and Delivery and in the following domains
Multi-vendor Verification
Relevant applications and use cases within the following industries

Assignment Services Consultant Resume Examples & Samples

Work on a variety of client engagement teams that involve advisory projects as well as day to day administration of outsourced global mobility programs
Participate in advisory projects such as client workshops, benchmarking policies, policy review and development, process review, improvements and reengineering and vendor management reviews
Be involved in operational services includes tasks such as preparation of assignment terms and conditions letters, cost projections, payroll instructions, instructions to relocation vendors, liaison with assignees, compensation calculations, cost of living adjustment (COLA) reviews and ongoing tracking and reporting
Have regular engagement with the broader People Advisory Services team including tax and immigration
Partake in assignment services training to keep updated on developments in the global mobility space

Investor Services Consultant Resume Examples & Samples

Create a consolidated database by investor and fund of all contacts and deliverables
Oversee the management of each fund’s web-based marketing portal
Reorganize the GPIM Investor Services shared-drive, by tracking all documentation by fund
Maintain every aspect of the onboarding process for new fund investors
Coordinate, process and track all fund transactions, including new and additional subscriptions, redemptions and distributions, for institutional and high net worth fund investors by collaborating with internal Fund Accounting, Client Service, Portfolio Management, Business Management, Legal and Compliance teams, as well as external Administrators and Custodians
Create and distribute monthly and quarterly reports and ongoing communications for each fund
Respond to daily investor requests, investigate and problem solve on topics which can range from reporting, performance, fund guidelines, strategy, transactions, etc
Document processes and policies and implement additional procedures to enhance investor communications and streamline and centralize transactions
Act as a central point of contact for all issues and information for private commingled funds; communicate fund activity and trends to a variety of internal audiences
2-6 years of financial services industry experience; familiarity with investment management products and sales and servicing practices
Bachelor’s degree with emphasis in finance, accounting or operations
Strong understanding of the asset management business; ideally, the candidate would have a strong background in hedge fund and asset management processes and transactions
Proven ability to work with client-facing teams and directly with investors
Strong proficiency in Microsoft Office, particularly Excel and PowerPoint
In addition, the ideal candidate will have
Collaborative approach and commitment to working closely as a team to ensure superior results
Exceptional communication skills; ability to communicate with internal and external business partners at all levels
A meticulous attention to detail; strong organizational skills
Proactive, motivated self-starter
Ability to manage multiple tasks simultaneously in a fast-paced environment
Results-orientation; creative approach to problem-solving

Provider Services Consultant Resume Examples & Samples

Knowledge of Medicare Advantage
Strongcommunication and facilitation skills; proactive approach
Demonstrated ability to be effective in a self-directed enviornment
Ability to travel to local provider offices throughout the Mobile, AL, area

Global IT Business Services Consultant Resume Examples & Samples

Technical SME – Serve as the technology expert in the area of Laboratory Informatics (Laboratory information management system (LIMS), Chromatography data system (CDS), Electronic lab notebook (ELN)
End-to-End Accountability - Become "single IT point of contact" with end-to-end accountability for strategy, delivery and operations
Matrix Management - Globally align to business capabilities with clear accountability and shared local and global objectives
Portfolio Management - Manage IT investments across projects and geographies to deliver on strategic big bets
Metrics Focus - Define, track and manage metrics in the service delivery model with focus on service reliability, usage and cost management
Enable Simplification - Leverage integrated decision-making to standardize capabilities, scale and exploit existing investments

Assignment Services Consultant Resume Examples & Samples

Working on a variety of client engagement teams that involve advisory projects as well as day to day administration of outsourced global mobility programs
Involvement in advisory projects such as client workshops, benchmarking policies, policy review and development, process review, improvements and reengineering and vendor management reviews
Involvement in operational services includes tasks such as preparation of assignment terms and conditions letters, cost projections, payroll instructions, instructions to relocation vendors, liaison with assignees, compensation calculations, cost of living adjustment (COLA) reviews and ongoing tracking and reporting
Regular engagement with the broader People Advisory Services team including tax and immigration
Regular Assignment services training to keep updated on developments in the global mobility space

Digital Services Consultant Resume Examples & Samples

Develop presentations & proposals, & perform customer presentations
Participate in knowledge transfer, documentation & information sharing activities
Analyze complex customer requirements and propose development solutions in unprecedented areas and domains, within the framework of Core 3 team activities, which is required to enhance customer's competitive position
Select 3rd party suppliers/products for the proposed solution; manage customized solutions and products, including FOA products and third party products
Participate in customer projects, handling scope, risks, changes and customer expectations
Define, manage and verify solutions in customer projects, including handling and management of third party products and suppliers
Manage day-to-day technical program or segment activities, including relationships with customers, managing and reviewing the assigned consulting staff and/or team
Develop and deliver customer and internal technical presentations
Presentation & Communication skills
Market insight
Understanding of Software development life cycle model
An excellent understanding of the ICT industry and Ericsson’s business
Experience from consulting roles focusing on integration is a prerequisite for this role
Several years’ of experience in leading greenfield, migration or swap projects

Tas-transaction Advisory Services, Consultant Resume Examples & Samples

Bachelor's degree in Finance, Accounting, Economics, Engineering or any business related fields
Advanced degree(s) in overseas and applicable professional certification(s) are a plus
At least 1 – 3 years of related work experience
Experiences relevant to M&A, restructuring, financial due diligence, financial modeling or market entry strategy in a professional service or consulting firm environment are desirable
Strong analytical and interpersonal skills
Demonstrated work initiative and the ability to adapt to new challenges and ideas
Good written and verbal communication skills in Both Thai and English
Dedication to teamwork and work well in a dynamic environment and demanding situations

Mobilefirst Services Consultant Resume Examples & Samples

Work directly with clients, at all levels within the organization, from data collection through analysis, including conduction interviews, workshops and presentations
Assimilate technical data and understand the business implications
Establishing yourself as a thought-leader and trusted advisor to clients
Demonstrated consulting / communication skills
A working foundation in mobile and workplace infrastructure concepts and demonstrated skills in enterprise mobility management solutions, device deployment and provisioning, application deployment, desktop and app virtualization, UCC, service desk, and mobile application analytics
Proven ability to interact effectively with senior IT managers / executives
A broad understanding of strategic IT challenges, ranging from operations, to infrastructure architectural planning, to service management, to IT strategic planning
Ability to lead teams on consulting projects and drive quality deliverables
Ability to interact with clients on a project basis to help manage client expectations
Bachelor’s Degree in Engineering and/or Business Management
At least 3 years’ experience in consulting for Mobility Services
At least 3 years’ experience in mobility design
At least 3 years’ experience in professional services environment
Master's Degree in Business Management
Experience in mobile and workplace infrastructure architecture
Understanding and experience with end user computing
Understanding and experience with service desk

Application Services Consultant Resume Examples & Samples

Include
Develop a strong relationship with the clients (IT and Business)
Achieve assigned signings quotas on a quarterly basis
Personally own the sales progression process for your opportunities
Participate and/or lead account planning sessions for your targeted accounts
Work with your industry leadership to determine innovative ideas for your client
Generate client value proposition, gain client consensus and drive opportunities
Participate in client-facing sales meetings and own the GBS AIC sales responsibilities
Provide subject-matter-expertise related to Application service offerings
Develop and deliver client facing sales presentations
Personally own and drive a client specific innovation agenda with your accounts
IBM Global Business Services - Help Make the World Work Smarter
Service solutions selling Consulting Services
Application Development and Maintenance
Identifying, qualifying and closing complex engagements and building executive relationships
Agile and Design Thinking experience
Understanding of emerging technologies and the current applications market
Cloud, Analytics, Mobile and Social sales

Climate Change & Sustainability Services Consultant Resume Examples & Samples

Maintain a strong client focus across multiple client engagement teams, sharing responsibility, providing support and coaching, developing relationships and maintaining communication with senior team members
Perform sustainability-related audit procedures; evaluate and test processes and related controls; participate in client meetings and prepare reports
Contribute to new business development by highlighting potential opportunities for new engagements and responding to tenders. Seek, develop and present ideas to apply EY's services
Gather, analyse and distribute information regarding developments in sustainability to our clients and our practice
Degree in a relevant discipline, for example engineering, sustainable development, environmental science or finance and economics; relevant professional qualifications an advantage
Understanding of key sustainability issues and trends and how they link to business value
Strong commercial skills, an entrepreneurial mind set and good understanding of business processes
Ability to think laterally and adapt previous experience and solutions to new projects
Ability to work in a fast-paced, dynamic team and environment
Relevant work experience. Prior consulting or industry experience is an advantage

Technical Services Consultant Resume Examples & Samples

Proficient in business systems: Microsoft Office Suite, Salesforce.com CRM, Sharepoint, RightNow Support System, Adobe: Captivate, Dreamweaver and Photoshop
Experience with product development and training, Learning Management Systems, e-Learning Design and Development and SSO/LTI Integration
Minimum 5 years’ experience in technology services/support and working directly with sales, product development, or custom solutions with a Publishing company
Knowledge of support structures and product implementation
Basic HTML understanding; superb written and oral communication skills, including public presentation
Demonstrates a strong aptitude for prioritization and multi-tasking
40% travel

Senior Advisory Services Consultant Resume Examples & Samples

Client focused role collaborating with stakeholders from the business
Generous leave options such as purchase leave
Join an organisation who make a difference to our people and our customers
Demonstrated experience in advice and/ or compliance related field preferably in a financial planning audit
Experience within of the financial services/financial planning industry and practice including a strong understanding and knowledge of the compliance process
Sound knowledge of the principles of quality advice provision, regulatory and compliance obligation and risk management
Sound knowledge and understanding of ASIC Regulatory Guides, Corporations Act, AUSTRAC expectations and other relevant legislation
Advanced Diploma of Financial Services (ADFS)

Account Services Consultant Resume Examples & Samples

Prior work experience in a fast paced insurance or health care setting specific to compliance, contracting, or program management
Ability to respond professionally, accurately, and timely as issues arise
MS Access, SQL
Virginia Health Insurance License
Knowledge of Health Plan Enrollment Process
Experience working with governmental agencies
Experience in Managed Care, Medicaid, Medicare, LTSS and /or Home and Community Based Services

PS Advisory Services Consultant, Advisory Resume Examples & Samples

Assists in analyzing and defining project scopes
Coordinates with or serves as the project manager depending on the complexity of the project Conducts interviews and analyzes projects to gain in-depth understanding of customer needs
Applies basic business knowledge and understanding of Fiserv systems to translate client’s requirements and needs into detailed system specifications and process recommendations
Provides data and analysis to identify workflow and business efficiencies, alternatives and gaps
Ensures validation and testing of the solutions against business requirements Develops and delivers client training
BSA and AML related experience beneficial
Knowledge of various technologies, including but not limited to, iSeries, client/server, and/or web-based
Proficiency with MS Office Suite
Knowledge of SDLC methodologies such as waterfall and/or RUP preferred
Knowledge of financial services industry information systems preferred

PS Advisory Services Consultant Resume Examples & Samples

Applies business knowledge and understanding of systems to translate client’s requirements into detailed systems specifications for implementation
Defines project scopes
Prioritizes client business requirements
Presents findings and recommendations to executive levels within financial institutions
Provides training, mentoring, and insight to less experiences members of the consulting team
Develops detailed technical specifications for any customized development or scripting work that is required during the course of a project as needed
Ensures validation and testing of the solution against business requirements is performed
Develops and delivers client training
Provides data to identify workflow and business efficiencies, alternatives and gaps
Coordinates with multiple business units to ensure proper execution of strategic initiatives
Five (5) or more years in banking, consulting or financial services industry
Knowledge of banking deposits and loan instruments
Understanding of Fiserv banking cores preferred
Background in Consulting is a plus
The ideal candidate must possess the following competencies and behaviors
Strong business acumen -- Knowledgeable of financial business operations, practices, policies and procedures; high level of understanding of Fiserv products and services
Demonstrates flexibility—change orientation

Human Capital Services Consultant Resume Examples & Samples

Manage team toward successful completion of consulting engagements related to human resources issues across diverse industries in Thailand (Manager-level)
Function as a project team member on consulting engagements related to human resources issues across diverse industries in Thailand (Senior Consultant/Consultant-level)
Develop industry expertise related to human resources and competitive landscape
Utilize analytical frameworks and tools to conduct complex business analysis
Conduct secondary and primary research through data gathering and client interviews
Develop effective client relationships that enable our recommendations to be acted upon
Contribute continuously to our firm’s knowledge base from project experiences

Risk Services Consultant Resume Examples & Samples

Assess issues and use sound judgment
Contribute to a collaborative work environment
Manage time effectively
Demonstrate sound consulting skills
Bachelors degree in Accounting, and CPA or CPA Candidate Required
Knowledge of business processes and internal controls
Strong technical skills in the areas of Accounting
Have the ability to effectively use technology
Strict adherence to professional ethics

Advertiser Services Consultant Resume Examples & Samples

Tracking & Data Transfer Troubleshooting/Rehabilitation
Assist account teams with operational support (corrections/locking/account updates/general questions)
Advertiser outreach – operational support
Account Deactivations/Reactivations
Confirm/Verify/Escalate system bugs to Product/Engineering teams
Deliver team roadshows to internal teams
Ensure internal/external advertiser related documentation is up to date
A college degree or equivalent and 1-3 years of client facing technolgy support/ business experience
Demonstrated understanding of affiliate, client models and the systems used to support internal/external clients
Knowledge of HTML is preferred
Proficient with Microsoft Office (Excel, Word, and PowerPoint

Land Services Consultant Resume Examples & Samples

Assist with performing, overseeing and/or reviewing deed and title research & investigations
Act as liaison between affected property owners and our clients
Assist in performing, overseeing and/or reviewing land valuation studies or their equivalent, but excluding appraisals
Support with preparing and submitting applications for various permits, licenses and bonds
(road / railroad crossings, driveway permits, building permits, heavy hauling permits, etc.)
Aid with investigating damage claims, damage assessments and settlement negotiations
Assist in supervising staff and third party land agents or other subcontractors
Develop proposals, budgets, project plans, schedules, progress reports, scopes of work and other bid documents
Support resource loading, work flow management and budget management
Manage project land budgets and prepare regular reports on financial progress
Knowledge of agriculture and forestry practices
Familiarity with county courthouse record keeping methods
Understanding of varying state and local laws concerning ownership, laws of descent, storage rights, property rights and eminent domain
Working knowledge of pipeline, electric transmission line or other facility construction practices, in addition to types of local land use controls, health and safety requirements, and wetland, cultural and other environmental regulations

Agency Services Consultant, Comparative Rater Resume Examples & Samples

Applies and demonstrates knowledge of how the AIA businesses function
Possess knowledge of Allstate products, discounts, markets, and competition in various markets within all the states and regions
Acts as a subject-matter expert and liaison in AIA for Comparative Raters
Working knowledge of Allstate processes performed by other areas and how they interact
Keen at issue recognition and the alternative application of departmental initiatives to emerging opportunities
Builds and maintains relationships with business and technology partners needed to accomplish assigned tasks
Works cooperatively and collaboratively with project team members, field leaders, and AIAs
With direction - performs research, gathers information, analyzes data, draws conclusions, and makes recommendations
Actively participates in focus groups and working sessions with supervision where appropriate
Clearly and effectively communicates basic ideas and information to others
Follows through on assigned tasks and commitments or explains why they cannot be met
Able to identify outstanding or unresolved issues, and escalate appropriately
Communicates and presents basic project information/updates to project manager
With direction - plans, implements, manages, and/or contributes to projects
Solves business problems and looks for innovative solutions to drive strategic change
Understands the importance of comparative raters in AIA
With direction - helps with the development business cases and business requirements
With direction - supports and/or leads the development/design of new plans, programs & processes up to moderate complexity
Act as a liason with the sales and education teams to build out comparative rater education/training material
1+ years of experience
Insurance experience
Basic presentation and facilitation skills
Proficient in Microsoft Office (ability to create presentations and create/manipulate spreadsheets)
General understanding and knowledge of learning design, instructional methods and training techniques

Provider Services Consultant Resume Examples & Samples

Strong communication, facilitation and presentation skills
Proficiency with Excel and PowerPoint
Ability to travel to local provider offices throughout the Tampa area
Bachelor’s degree highly desired

Midstream Technical Services Consultant Resume Examples & Samples

Provide key technical advice to our customers for their midstream operations to identify needs and develop proposals for new projects applying safe practices and advocating for ChemTreat's products and solutions
Provide technical assistance as required. This assistance includes problem solving, customer/operators on-site training on operational or maintenance aspects of system equipment, and equipment inspections
Select treatment products and methods for application. Must be able to articulate product and mechanical solutions to customers and sales representatives
Optimize system operations
Collaborate with ChemTreat representatives to sponsor pipeline maintenance and other projects aimed to reduce customer's total cost of ownership
Perform tests as needed on material flow and pressure, periodic visual inspection of pipe, on-site preventative maintenance. In some cases, perform emergency repair, preventative maintenance and installation on a 24/7 on-call basis with regional responsibility for electrical and/or mechanical equipment and systems
Follow established guidelines to work on the most complex of product repairs and/or installations
Four year degree in a related field preferred, however depth and breadth of experience in the industry will also be considered
Minimum 10 years of experience in the Midstream market, in particular the natural gas industry
Minimum of 5 years' process engineering experience in midstream
Experience with cryogenic gas processing plants, liquid stabilization, slug catcher facilities and pipeline chemistry
Must possess and maintain a valid drivers license and meet company driving standards
Frequent travel to oil and gas regions, in particular Bakkan, Marcellus and Permian

Services Consultant Resume Examples & Samples

Bachelor's degree from an accredited college or university in Engineering, IT, Business, Finance, Accounting, Marketing required, MBA or advanced degree beneficial
Detailed architectural knowledge of Dimetra IP and ASTRO 25
Specific Dimetra IP and ASTRO 25 public safety communications technical, operations, and market knowledge desirable
Market knowledge of non-public safety verticals
I.e., Mining, Forestry, Petro-chem, Transit, and Rail
3+ years experience in preparing budgets for business development activities, creating measurement criteria, calculating ROI on programs
The ability to communicate at all levels of the customer; from an executive audience as well as the ability to talk in detail on a tactical level
A proven ability to use persuasive and influencing techniques and a clear communication delivery at all times
Strong financial understanding
Ability to translate technical complexity into business outcomes
Good team player, able to work in global matrix organization
Willing to travel, predominantly within Region, possibly global
Excellent presentation skills required
Strong verbal and written skills; fluency in English
Fluency in Mandarin Chinese preferred
Exceptional influencing and negotiating skills
ITIL training or Enhanced Telecom Operator Modeling (eTOM) training
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Business Information Services Consultant Resume Examples & Samples

Work directly with clients analyzing client issues and developing solutions
BA/BS in Accounting, Finance, Accounting Information Systems, Management/Computer Information Systems, Industrial Engineering, or related program
At least one (1) year of experience in delivering financial and management consulting services; Deltek Costpoint ERP Systems Implementation experience is a plus. Must have experience with Commercial clients of a combination of Commercial and Federal Clients
CPA or PMP certification preferred

Forensics & Valuation Services Consultant Resume Examples & Samples

Bachelor’s degree in Accounting/Finance/Economics; CPA or CPA track preferred
1-2 years experience in a CPA firm environment strongly preferred
Excellent Microsoft Excel skills; proficient at Microsoft Word
Experience with ACL/IDEA considered a plus
Ability to thrive in fast-paced, billable environment
Ability to work independently and manage tight project timelines
Ability to travel up to 40%

Services Consultant Resume Examples & Samples

Identify prospective customers for participation in the program by following qualification procedures to ensure participants meet quality guidelines of program
Fosters interaction among all members by conducting quarterly meetings to ensure adequate communication
Ensure partners are in compliance with the program standards on an ongoing basis and recommends partnership termination when necessary by monitoring performance standards to maintain integrity of program
Manage body shops in the development and implementation of business and marketing plans by supervising the evaluation process of marketing potential, operations and finance, competitive data and the development of objectives and strategies to provide specific understanding of how to implement the resources required
Supervise performance versus plan objectives and recommend strategies to correct deficiencies on a monthly basis by monitoring inter-firm comparison results to increase the productivity of body shops
Facilitate the program education series classes and performance groups
Provides educational forums on industry trends, regulations and technologies by monitoring association data, governmental reports, industry activities and trade show participation to insure the partners have comprehensive understanding of factors that influence their business
Recommend strategies to integrate the program into the marketing plan by gaining comprehensive understanding of the plan, objectives, customer needs and competitive activities to ensure compliance between the plans
Extensive over-night travel required
This position is a home based position and can be based in Arkansas, Tennessee, Louisiana, Mississippi or Alabama
Bachelor's degree with 5+ years of Sales or Sale Support experience or High School Diploma/GED with 10+ years of Sales or Sale Support experience
Lean Six Sigma certification preferred
Collision or auto body shop highly preferred
Knowledge of Microsoft Office Suite
Ability to build and maintain customer relationships

Ariba Adoption Services Consultant Resume Examples & Samples

Knowledge of Ariba products, services and solutions, both On-Demand and On-Premise versions a plus
Experience with other Sourcing, Contracts or Procurement software solutions a plus
Experience delivering standard product and user training for customers
Ability to Facilitate functional and technical training classes (standard and custom)
Understanding of training technologies – Training images, LMS systems
Ability to create and update training curriculum
Ability to host remote / distance classes via Adobe Connect or similar tools
Ability to capture and organize information and conduct Training Needs Analysis
Strong time management and the ability to work independently
Ability to work both in a team environment and autonomously to meet deadlines
Demonstrated ability to exercise good judgment, prioritize multiple tasks and problem solving skills are required
Ability to work with customers to drive a strategic plan and help answer questions about their Ariba usage in order to help them to optimize their usage of the Ariba solutions
Ability to investigate new product features and build relevant training materials including slides, demonstration scripts, and lab activities
Ability to work with internal teams including Customer Engagement Executives, Technical Support, and Product Management to keep up to date on the Ariba products, as well as handle specific customer issues that arise
Ability to identify new best practices and find ways to incorporate knowledge into new and existing materials
This position involves approximately 50% training delivery, 25% custom training and readiness activities, and 25% curriculum development/special projects and initiatives
Up to 75% travel to customer sites is possible depending on location
Two to Five years of training and / or consulting experience
Consulting experience with major Big 4 firm or specialty boutique firm a plus
Demonstrated ability to successfully interact and communicate with clients
Ability to travel 75%+
Additional language(s) preferred
2+ years of Spend Management experience
Experience with Spend Management solutions/processes (Ariba products a plus)
Advanced Microsoft Office Skills

IT Business Services Consultant Resume Examples & Samples

Understands infrastructure by virtue of previous experience
Quick and motivated learner
Ability to see the big piture and put requests into context
Manage mulitple topics simultaneously
Strong analytical & communications skills
Clear and assertive communication
Be able to confidently communicate with different layers of the management as required
Has experience working in a Global/multi-cultural environments
ITIL knowledge is necessary
3+ years professional experience, out of which minimum 1 years in IT Infrastructure functions

Senior Services Consultant Resume Examples & Samples

Participate as a technical expert with Axway’s API Management Solution
Act as the technical lead on engagements, leading Solution design, and all aspects of the technical solution implementation
Preparing and delivering product/solution demos and knowledge management on Axway’s API Management and related solutions
Contribute as a thought leader and SME within Axway
Conduct Solution assessments and provide recommendations
Participate in Pre-sales and transitions from Pre-Sale to Post -Sale
Conduct technical workshops/webinars both internally and externally
Hands on practitioner
Managing isolation and support of technical escalation
Craft a solution vision and evangelize how product addresses critical needs
Safeguard Axway and Axway customer data through compliance with Axway policies and the appropriate use of Axway equipment and facilities
Strong technical aptitude and a creative drive to solve challenging technical issues
Professional presentation skills; self-starter; cooperative attitude; and a team player
Ability to present and teach product technical training courses
Hand-on familiarity with web services technologies
Strong ability build strong advisory relationships with clients
Minimum 5-10 years of experience in the IT industry working with API Gateways, and API Management solutions, SOA, ESB, Networking, Security, Middleware, B2B, B2C and business applications
5 years of strong hands on implementation experience and Professional consulting/presales experience
Experience with fortune 100 enterprise is preferred
Technical knowledge: Strong Unix/Linux/Windows, Networking
Database: Oracle, MySQL, MS SQL, MongoDB, Cassandra
Programming: Java/J2EE, C, PL/SQL, Python, Scripting (PHP, JavaScript, Groovy)
Security: PKI, SSL, S/MIME, Firewall, WS-Security, SSO, OAuth, SAML
Protocols: AS1, AS2, SFTP, FTP/S, HTTP/S, LDAP
Flexibility and professional excellence are the most important qualities for this position
Up to 50% Travel required

Technical Services Consultant Resume Examples & Samples

Analyze & Discover customer business requirements and objectives
Align customer business requirements with specific technical deliverables
Provide effort estimates for specific technical deliverables
Work with client and other consultants to document solution requirements, technical design specifications that meet customer customization, integration & reporting requirements
Build technical solution components according to approved design specifications
Validates that solutions meet the functional requirements by performing unit tests of the solution
Ensure solutions meet specific IT requirements that pertain to solution deployment
Communicate / resolve project issues that may impact the project’s success
Provide remote and onsite operational support, problem determination and resolution
Submit accurate status updates, timesheets and expense reports weekly
Travel as required (expected 25%)

Senior Enterprise Infrastructure Services Consultant Resume Examples & Samples

Lead the design and deployment of new enterprise infrastructure solutions
Ensure solutions improve operational efficiency, reduce operating risk and deliver quality service
Partner with solutions providers (e.g., IBM Global Services and internal service delivery groups) to effectively develop and deploy solutions according to Scotiabank infrastructure designs—“own” the deployment of new solutions and ensure that they meet budget, specification, and timeline
Partner with various SME’s, architects and IS&C to ensure that new designs are in compliance with IT&S Enterprise Architecture and security standards
Provide solution and product innovation input into the Scotiabank IT Strategy
Develop the technology roadmap and ensure that Scotiabank maximizes the value received from its infrastructure technology investments
Act as Scotiabank’s infrastructure technology expert, especially in Microsoft enterprise technologies. Play an active role in understanding industry trends and new technologies, and provide leadership in driving cost risk technologies reduction thru innovative technology solutions
Establish the long-term (3-5 years) technology vision for the Director and contribute to the development of the Bank’s reference architecture
Work with strategic suppliers / internal delivery organizations to ensure that Scotiabank benefits from leading industry practices and technologies
Assess technology currency and to develop improvement plans
Construct an industrial strength steady-state environment
Ensure interoperability for voice, network, desktop and infrastructure strategy and direction
Manage day-to-day delivery of services from strategic ITO partners and internal functional areas
Ensure consistent delivery of highly available and high quality computing services for Scotiabank
Key operations processes need to be managed to increasing levels of maturity and best practices
Develop ways to report and manage services in a consistent fashion across the enterprise
Actively engage to resolve incidents and systemic service issues—”own” resolution of incidents and problems
With the Solutions Design and Support Management team, ensure that new infrastructure solutions are effectively implemented and operationally “ready”
Ensure reuse of technology assets to benefit the overall technology portfolio of the bank
Provide a single point of contact for service delivery and service change for common enterprise-level services
Set appropriate expectations, including relevant performance targets in light of needs and expectations of the director
“Own” client issues—ensure that the client is aware of relevant service problems and work with the director to reach resolution
Prioritize and solve conflicts that will arise while looking at all the aggregated needs of Scotiabank
Communicate and manage the cost of enterprise services and value received to clients
Clearly communicate the vision and technology roadmap to various team and stakeholders
Establish and maintain standards for Infrastructure and ensure alignment to Scotiabank strategic road maps
Act as a key contributor in the development and maintenance of the technical standards for voice, network, desktop and infrastructure for the enterprise
Construct and maintain roadmaps for the deployment of enterprise technologies to achieve strategic objectives
Fluency in Spanish (oral and written)
Deep technical experience in various end user / mobility technologies
15+ years of Technical Consulting experience, especially in Financial / Banking Sector
Strong driver of new and emerging technologies
Proven leadership in technology architecture and roadmap development, as well as execution of major projects
Excellent skills in relationship and general business management
Highly skilled and knowledgeable in complex technology environments (e.g., infrastructure, network, telecommunications)
Strong IT technology experience in high-volume, complex, customer-oriented IT environment
Good understanding of infrastructure services and complexity of a large global financial organization
Good understanding of banking business applications
Technical certification in related technology an asset
An excellent communicator - both written and verbal

IT Business Services Consultant Resume Examples & Samples

Graduate or Master Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
Certification in SAP Basis at professional level is preferred (if not, should be able to complete the certification)
Knowledge of enterprise-level applications and understanding of Global Delivery model
5+ years professional experience, out of which minimum 3 years in IT Infrastructure/networking/ functions
Previous relevant experience in Helpdesk, Support Engineer, Database Administrator or BASIS consultant role
SAP Basis– Strong Knowledge and Hands on experience of Technical Planning , Installations, Upgrades, Maintenance etc.,
Technically fluent in Database (Oracle/DB2/SQL Server/MaxDB ) administration, Operating Systems (Unix/Windows/Linux), hardware technologies
Experience in Performance tuning, Technical reviews and Audits
Knowledge of High Availability/Disaster Recovery Strategy
Knowledge of SAP Technologies; e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services
ITIL knowledge is desirable
Experience in communication with customers and managing expectations
Ability to confidently communicate with different layers of the management as required
Sense of urgency – fast responder
Manage complex and highly situational cases
Strong analytical & problem solving skills
Good team player and ability to work effectively in international and virtual teams
Continually develop SAP solution core skills and business knowledge based on accumulated experience
Able to provide knowledge transfer from certain technology areas
Proactive in learning and highly self-motivated
Proficiency in written and spoken English
German is an advantage

Plan Services Consultant Resume Examples & Samples

Serves as the primary contact for a caseload consisting of small to mid-size retirement plans. Provide expertise and guidance in the area of service and conservation of retirement plans
Act as an advocate for our existing clients representing their interests in Retirement Operations. Create an environment of excellent customer service
Analyze and interpret federal regulatory changes that impact the proper administration to the retirement plans to maintain IRS qualified status and convey information to clients
Provide plan design, research and awareness of current retirement plan product offerings
Provide excellent customer service to retain clients, financial advisors and plan assets
Provide input into the development of promotional, marketing, sales materials, retirement operations’ written communication materials, etc
Serves as key contact for field staff in the assigned Marketing Divisions. Provide guidance regarding sales, service and conservation

Field Services Consultant Resume Examples & Samples

Taking technical responsibility for clients’ projects
Designing network solutions and complete project tasks, e.g. carrying out installation, configuration and migration work as well as starting up systems at clients’ premises
Performing systematic and careful error analysis, including the development of new solutions and active involvement in problem, change and release management
Creating project and user documentation
Providing technical support as part of a team
Coordinating escalations, including escalating incidents to manufacturers and suppliers
Ensuring the fault-free operation of our clients’ IT systems
Training and supporting our clients
Providing technical support to our product management and sales teams
Qualified, professionally trained IT specialist, systems integrator or similar
1-3 years of experience of working in network administration or systems integration is desirable but freshly graduated candidates are also welcome
Knowledge of network protocols and services (LAN/WAN routing, switching, tagged VLAN, firewalling, VPN, SIP, DNS)
Knowledge of administering Linux systems (RedHat/CentOS) especially CentOS on command-line level
Knowledge of VMware/KVM virtualisation
Knowledge of client and server hardware and SAN
Reliable, conscientious and good analytical reasoning skills
Ability to present complex topics to clients in a structured manner
Ability to work independently and as part of a team, strong communication skills
Systematic, organized, responsible and proactive approach/working style
Good customer service skills
An interest in continuously developing your knowledge and skills
Good written and spoken English and German
Willing to travel in Germany and abroad, sometimes at short notice
Knowledge of Windows Server 2008/2012, Active Directory and Exchange Server, Microsoft certification (MCSE/MCITP) desirable
Experience with BlackBerry Enterprise Server 5/10 & 12 desirable

PS Advisory Services Consultant, Advisory Resume Examples & Samples

Minimum 15 years of experience in the financial services industry
Working knowledge of banks, credit unions, and other types of financial institutions
Practical experience of working in a financial institution in a management and or marketing capacity
Initiative/Problem-Solving/Decision-Making: Performs with minimal supervision, acts promptly, seeks solutions to resolve issues and challenges and makes practical and routine decisions
Communication: Openly exchange information in a timely manner, listen, understand and use confidential information with discretion
Presentation skills: Ability to be comfortable in a wide variety of settings which include large and small group, Bank and Credit Union, executive management and virtual/web
Quality of work/productivity: thorough and accurate work
Client focus: ability to anticipate and meet internal/external client needs in a timely manner
Attitude: pride, accountability, and ownership in daily activities
Excellent written and verbal communication skills: qualified applicants need to have the ability to confidently present RFG information to management teams and boards of directors
High level of charisma: command attention in a meeting
Prior MCIF use a plus
The ability and desire to travel up to 25%
Education: MBA or Equivalent Advanced Degree

Technical Services Consultant Resume Examples & Samples

Attend all TTS calls with Solutions Center and Customers
Submit customer suggestions, compliments, and complaints to the Customer Feedback System
Is responsible for adhering to all work instructions for installation of the product, including the completion of any required checklists
Prior to installation conducts on-site evaluations to recommend network connectivity solutions and coordinates third party network evaluations as needed
Works with hospital information services departments to assess network capabilities and design. Gathers necessary network information required to properly configure IntelliSpace Perinatal System (ISP)
Investigates and diagnoses complex technical problems during installation until transition to support
Manages post implementation “issues lists” to ensure timely resolution of all implementation technical issues

Managed Services Consultant Resume Examples & Samples

Ensuring that all candidates receive the highest possible level of service
Capable of building constructive and productive business relationships at all levels with key personnel onsite in their clients
1-3 years' experience in IT, FS or Life Sciences recruitment
Computer Literate
Strong influencing and negotiation skills
Excellent multitasking skills
Professional and diplomatic
Ability to communicate confidently at all levels
Ability to work at ease in a fast paced and changing environment
Can do outlook and positive thinking

End-user Services Consultant Resume Examples & Samples

Interest in working for an international organisation, based on the ITIL foundation
Proactive and driven personality
Ability to manage stress

End-user Services Consultant, Wellington Resume Examples & Samples

Passion to gain experience in Desktop “Break Fix”
Customer service skills
Actively progressing their IT training and qualifications
Ability to work as part of a large, wider, Technology team

Protection Services Consultant Resume Examples & Samples

Conduct security risk assessments and security surveys in accordance with regulatory and non-regulatory requirements, standards, guidelines and industry best practices. Recommend appropriate asset protection measures and controls to reduce the Company's exposure to terrorism, theft, property damage, and Company liability at company-wide facilities. Provide consultations as needed. This also includes working with the security systems team to design effective security systems based on survey recommendations that will meet regulatory requirements
Create and update site-specific security plans for all required sites. Work directly with site management and ensure the plan addresses regulatory requirements while meeting the needs of the business operations. Assess the site to ensure the plan is being followed
Develop and present regulated and non-regulated security awareness programs to ensure timely and effective communication of security related information to management, employees and contractors
Implement and participate in the department's incident intake and investigations program ensuring management has the necessary facts to make appropriate decisions regarding security and the disposition of cases involving suspected loss of company assets and/or violation of company policies. Develop and deploy loss prevention strategies at high-risk sites. Personally conduct critical investigations involving risk to the corporation. This program also includes reviewing existing policies and procedures and making necessary recommendations to management on process improvements
Participate in the department's special event program, ensuring that the events are coordinated with Xcel Energy business units, law enforcement agencies and vendors. Planning encompasses threat assessment and identification of measures to deter, detect and respond to potential contingencies
Participate in the department's emergency response program. Coordinate with Xcel Energy business units and law enforcement agencies to ensure proper communications protocols are in place with appropriate parties. Assist in the development of security policies and procedures for emergency events that may take place
Bachelor's degree in Criminal Justice, Security, Business, Public Administration or a related field; or an equivalent combination of education, training and experience
5 years of industrial security experience in a corporate environment or a combination of military and law enforcement experience
Ability to work alone and make critical decisions with little input from management
Ability to work flexible hours to meet situational demands
Must be physically capable of meeting demands of the position
This position is subject to 24-hour on-call status and response
Must be able to travel with little advanced warning

Expert Services Consultant Resume Examples & Samples

Provide sales and account management support when positioning OMC Expert services for DMP
Build and refine key target audiences in the DMP for activation across channels
Create and configure DMP campaigns to target users
Create audience analytics reports to grow, analyze, and optimize performance
Share knowledge of DMP APIs to deliver best practices in how to ingest and deliver your data in and out of the platform
Provide best practices on managing 1st party data, tags, and taxonomy
Provide end to end platform analysis to provide recommendations and roadmap
Deliver strategic and tactical guidance on how to get the most out of the platform and integrations
Advise on 2nd party data relationships and requirements
Bachelor degree or equivalent
Solid experience with a DMP Platform such as BlueKai
AdTech, digital marketing, and/or analytics experience
Understanding of online marketing metrics (e.g. CPM, CPC, CPA, ROAS, RPV, AOV, etc.)

Etime Project Services Consultant Resume Examples & Samples

Implementation Knowledge and Domain Expertise
Analyze existing Client systems, interface requirements, business process and operational needs. Leverages domain expertise and industry leading best practices in order to provide consultation during analysis and recommend optimal long term solution design
Adheres to standard work, tools, and approaches when implementing Client solutions. Stays current and incorporates new approaches, tools and processes timely into work
Collaborates with the Client project team to insure that the impacts of decisions and approaches are viewed across the solution work streams. Has an understanding of dependencies and workflow intersections across the HCM components. Able to talk at a high level about the various components of HCM and the touch points between them
Formally documents project expectations and requirements throughout the duration of the project to be used to manage client expectations
Delivers accurate interface solutions and configuration that follows standard best practices and allows for interactive modeling and testing, strengthening Client confidence
Stays current with business industry trends and best practices. Applies to Client consultation and solution recommendations
Be knowledgeable about ADP’s products and services to recommend these to Clients when appropriate
SQL knowledge is strongly desired; however, not required
Business to business client service interface experience with a human capital management functional area expertise and/or a product/feature expertise
Preferred experience in relevant industry, as HRIS practitioner and/or with system implementations
Preferred experience with Kronos Workforce Central or ADP Enterprise eTIME Implementation strongly preferred
Must be proficient using Microsoft Office and working knowledge of various operating systems
Demonstrates basic project management skills
Experience communicating to all levels of associates across various media, including Sr. Management
Experience in conducting training sessions is desired however not required
Strong Service Orientation
Maintains focus and overcomes obstacles to complete work
Collaboration/Relationship Building
Uses time and resources efficiently
Domain Knowledge/Technical Competency
Decision Making and Judgment
Project Communications (Internal and External)
Understanding of Products/Applications
Demonstrates Professional Principles

Services Consultant Resume Examples & Samples

Detailed architectural knowledge of ASTRO 25
Specific ASTRO 25 public safety communications technical, operations, and market knowledge desirable
5 - 10
Working technical knowledge of ASTRO 25 Land Mobile Radio (LMR) systems as well as willingness to learn new technologies when required. 10+ years of experience in field engineering systems planning product planning sales or field service. Bachelor’s degree from an accredited college or university in Engineering IT Business Finance Accounting Marketing or other job related degree required. Willingness and ability to travel – This position supports eastern U.S. Therefore willingness to travel up to 60% (peak times) may be required.Want to create a job search agent? Send this job to a friend

Manager Services Consultant Resume Examples & Samples

Bachelor’s Degree in Human Resources, Business or related field
At least 3 years professional related experience
Deep understanding of Employee lifecycle including, Hires, Moves and Exits
Detailed mindset and ability to manage multiple streams of information
Consultative experience specifically influencing people managers though development solutions which are designed to provide managers with the mind-set, skill-set and tool-set to become world-class leaders
Well rounded knowledge of HR Shared Services- Employee Relations, Compensation, Benefits, Customer Service, Performance Management, Talent Development, etc
Experience handling highly confidential and sensitive information
Must have the ability to translate HR data into business needs
Understanding of HR annual events (2x pay, PSP, Merit, Global Performance Rewards)
Experience working through HCI (Human Capital Initiative) and the impact it has on the business
Ability to effectively influence peers and leaders
Demonstrated project coordination skills
Proven ability to work in a fast-paced, results-oriented, team environment
Strong organization skills and the ability to prioritize multiple tasks
Ability to take initiative, follow-through on requests until completion, and utilize a keen attention to detail
Must be comfortable with ambiguity and be resourceful enough to find solutions on your own- work independently
HR exposure/experience preferred
Strong SAP experience in PA and OM
Experience with a ticket tracking system such as Oracle RightNow is preferred

RIA Services Consultant Resume Examples & Samples

Provide exceptional customer service and operational support to the field force & other business areas via email and telephone. Some client contact required
Monitor and ensure the timely processing of all tasks related to account opening, transfers, funding, withdrawals, maintenance, fee processing and closing of managed accounts custodied at Pershing and NFS
Work with management to review department and product policies and procedures to ensure compliance to company policy & procedures
Recommend procedural changes or improvements to management, as deemed appropriate
Work with management to design, create and implement policies and procedures and launch new products
May be responsible for project management aspects: business requirements, project plans, timelines, and scope, as applicable
Bachelor's Degree, preferably in a business related field
Series 7 & 63 are required, Series 65/66 preferred
4 to 6 years of experience in an RIA operations environment
Demonstrated passion for providing client centric solutions utilizing sound decision making skills
Solid understanding of managed account products, including Wrap, Separate Account & UMA products, as well as FINRA, SEC and IRS regulations
Ability to work independently in a fast paced environment
Knowledge of MS Office (Word, Excel, PowerPoint, Access)
Strong knowledge of Broker Dealer and RIA operations, including, new account, transfer of accounts and cashiering functions

Clinician Services Consultant Resume Examples & Samples

Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior and timely customer service for every internal and external customer
Facilitates the following for all new Clinician hires
Knowledge of Microsoft applications (Word, Excel)
Ability to effectively interact with physicians and other employees at all levels of the organization

Business Process Services Consultant Resume Examples & Samples

Consulting Project Delivery: Lead or support timely and quality delivery on consulting engagements for clients
Business Growth: Assist the head of practice in business development within and outside the organisation
Profitability: Drive higher self and team utilisation
Capability: Enhance overall (including self and teams) practice capability by contributing to point of views in client discussions, industry forums, whitepapers etc
8-10 years of relevant experience in end to project lifecycle – scoping, proposal and delivery
Experience in operating model assessment & design and process improvement projects
Solid and demonstrable end to end project management experience
Excellent stakeholder management skills
Proven ability to build strong and trusted relationships with mid-senior leadership in past engagements
Bachelor’s degree in any discipline
Certified Lean Six Sigma Black Belt/Master Blackbelt (Not Mandatory)
Experience of working in process transformation/process excellence teams within banking & finance/insurance/ service organisations or consulting organisation

Informatics Enterprise Services Consultant Resume Examples & Samples

On time and on budget implementation of Agilent Laboratory Informatics solutions and platforms (CDS, SDMS, enterprise productivity applications) for our applied markets
Help drive acceptance and success of our enterprise deployments with the wider Agilent community
Effectively delivering, leading and monitoring medium to large scale Projects where implementation, integration and validation of our software platform and /or CrossLab services within an environment where Agilent and other vendor’s instruments are installed
Scope solutions to resolve customers’ business issues in a lab environment
Drive consulting based services sales with introduction of new ideas and solutions
Take a lead in creating value propositions for our enterprise applications
Work as a team in creating a Program Organisation to drive efficiencies through repeatable engagement activities and governance for our LPS business
There are multiple positions for this role
BS/MS Degree in Computer Engineering, or other related discipline or equivalent
Strong domain knowledge in the field of Laboratory informatics including chromatography data systems, data and content management, LIMS
Strong system level technical skills in IT including database and networking
Minimum 2-3 years of working experience in the customer facing role with strong technical competence and ability to resolve the issues
Knowledge of analytical industry required, knowledge of analytical instrumentation will be an added advantage,
Strong Project Management experience/skills is needed
Experience from CrossLab services and understanding of Customers requirements in these engagements
5 years’ experience in the Pharma/Chem related industry demonstrating rapid skill development and progressively increased responsibility
Excellent communication skills in native language and English language
Available for up to 50% business travel

Application Services Consultant Resume Examples & Samples

U.S. Work Authorization Required
Must meet at least one of the following education requirements
Educational background in business, technology or healthcare field

Business Transformation Services Consultant Resume Examples & Samples

Analysis of IT organizations and their processes
Evaluation of harmonization- and standardization potential
Development of business cases and execution of Total Cost of Ownership (TCO) analyses
Supporting the relevant community including topic development and market positioning
Industry and business process knowledge and experience (at least 1 of each)

Senior License Management Services Consultant Resume Examples & Samples

Works as part of the LMS Global Business team and reports to LMS Global Business Manager
Identifies and qualifies customers where license compliance needs to be assessed and coordinates with other LMS teams, as needed
Owns the LMS engagement process from initiation to solutions on compliance issues and closure, working at different levels of the organization, as needed, from C-suite to Software Asset Management consultants and technical staff
Measures the usage of Oracle products in customer’s environment, using the relevant services and tools and respecting the Contractual License Grant and its definitions
Performs thorough analysis of the collected information regarding customers’ systems
Produces project plans (meeting) notes and formal written license engagement reports
Presents findings in a structured manner both internally and externally
Maintains an up to date knowledge of relevant Oracle products, practices, procedures and license policies
Acts as a leading authority in Oracle License Management and compliance domains for Oracle customers
Articulates Oracle’s licensing practices to both internal and external parties
Builds and maintains relationships across various Oracle LOB’s, as needed
Generates additional reports as required by the LMS manager
Occasionally, adapts working schedule to accommodate time zones
University degree or equivalent combination of studies and experience in business and/or technical
At least 5 years of work experience
Customer facing experience (IT industry is an advantage)
Understanding of enterprise environments and three-tier architectures
Familiarity with Oracle products and/or services gained from an Oracle environment is a plus
Experience in auditing practices is a plus
Fluent English; knowledge of a second language is a plus

IT Services Consultant Resume Examples & Samples

Lead complex IT consulting delivery engagements and work streams for large enterprises. These engagements have multi-level impacts including business, technical, organizational, operational, cost reduction and revenue growth opportunities
Familiarity with ITSM and enterprise level, multi-platform environments and programs (e.g., on prem., cloud, SaaS)
Experience managing delivery of client solutions
Experience managing large budgets and ensuring timeliness, quality, and profitability of engagements
Develop client relationships, ensure client satisfaction
Work with Avasant clients to develop financial business cases, conduct risk modeling, and requirements gathering activities and oversee IT solution delivery
Degree from a Top School, Advanced degree in Computer Sciences related field or MBA preferred
Project Management experience, industry certification preferred
Strong technical skills with industry recognized certifications preferred
5+ years of IT consulting experience
Prior experience with a top management consultancy or with top technology providers
Minimum of 8 years overall professional experience
Excellent communication and presentation skills, both written and verbal
Demonstrated leadership, client management, project management and business development skills
Able to work independently in a fast-paced environment

Technical Services Consultant Resume Examples & Samples

Operate as part of a national team dedicated to implementing omni-channel digital workflows in support of creative teams, photo studios, and page production groups to drive process improvement through optimization of technology
Represent the RR Donnelley Technology group in new customer engagements from the RFP phase, through vendor assessment, to production launch of photography, creative, and print campaigns
Perform in-depth business process discovery of clients and our internal creative production teams via detailed observation and personnel interviews. Document the current system and business process flowcharts to identify inputs/outputs and critical timing
Create production workflows, which create efficiencies and provide improved value. Map the gathered business processes to new technical requirements
Manage and drive concurrent project plans of software, systems, and workflows to meet the business technology requirements. Provide prioritized “user stories” for custom software to our development team and serve as the Product Owner throughout development and create effective technical documentation
Plan and schedule the “roll out” of business process enhancements across a wide variety of RR Donnelley and client teams. Carry out technical training events for the client and production teams
Provide level one and two technical support for both customer and RRD teams that will include off hours
Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience
Working knowledge/skill in Java, JavaScript, HTML5, XML, XMP, XSLT, CSS, cURL, JBoss, Apache Tomcat JavaScript, and Java web services
Experience using Eclipse IDE
Working knowledge of basic Unix commands, server based network environments and Internet based telecommunications
Experience with MySQL, Oracle, SQL Server
Experience using DAM, Content Management Systems and soft proofing tools
Demonstrated ability to solve complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
Working knowledge of Adobe Experience Manager and supporting Adobe Creative Suite applications is a plus
Requires excellent communication skills with the ability to clearly communicate technical information to non-technical audiences
Requires superior interpersonal skills. Must be able to proactively engage others across the organization to understand issues and situations and develop solutions

Production Services Consultant Resume Examples & Samples

Crisp clear SLT and Executive and Regulator communications
Establish command and control of client impact bridges and master technical bridges
Gather comprehensive business impact information from a wide variety of sources and contacts, with speed and accuracy
Create daily incident reporting including regulatory
Collaborate with regional compliance teams to drive regulatory reporting decisions
Provide flawless execution of post incident summaries, communications and reporting
Review data within the System of Record to support the incident management policy
Effectively communicate with managers, peers and business partners on deliverables and timelines
Build collaborative and sustained relationships with internal peer partners
5+ years’ experience in production support
Strong Technology and Business acumen
Familiarity with ITIL, specifically Incident Management
Experience in working with Wealth Management, Global Markets (Trading) and Global Wholesale Banking business is a plus
Ability to produce metrics through various analytical tools is also a plus
Excellent verbal, written and organizational skills
Proven ability to communicate complex information in simple terms
Demonstrated ability to multi-task in a matrix reporting environment
Demonstrated ability to work in high intensity situations
Ability to negotiate with peer groups and business partners
Ability to speak or present information in confident, clear, concise direct manner to peers and Senior Leaders
Critical thinking/analytical skills

EU Advisory Services Consultant Resume Examples & Samples

Applying your knowledge and experience to support the delivery of key projects
Building valuable relationships both within EY and with clients
Developing strong capabilities through both formal training and working with senior mentors and talented colleagues
Consistently delivering quality client services by monitoring progress and demonstrating in-depth technical capabilities and professional knowledge
Working closely with functional leads and project managers to guide product development
Excellent team collaboration and teaming skills
Anticipating our clients’ needs and provide compelling strategic insights by constantly updating and sharing your industry knowledge on the latest trends and leading practices
Minimum of 2 years of relevant working experience in Croatian government institutions as a public official or as an external consultant
Experience of working on grant contracts
Experience and knowledge related to EU programs and funding mechanisms
Very strong ambition and priorities related to professional achievements - your work is more important to you than to many other people
Hard working, problem solving capabilities, “can do” attitude and ability to work under pressure
Fluent written and spoken English and Croatian

Mobile Transmission Services Consultant Resume Examples & Samples

Develop technical presentations & proposals, & perform customer presentations
Support deployment of solution
Proactive engagement with customers in the region for Sales Opportunities
Close Coordination with each country to ensure timely delivery
Support remote and on-site Escalations for Backhaul Services
Develop and deploy Best practices on backhaul design and deployment
Interface with Radio counterparts to support and drive e2e optimization activities
Develop and analyse TCO based mobile backhaul architectural design towards customer
Design and optimization experts identify the best technology mix for small cell and macro cell backhaul networks
Design and optimize to identify the best technology mix for customer small cell and macro cell backhaul networks
NMS and Backhaul Analytics to support Presales, Design, Optimization & KPI escalations
Proactively resolve technical and quality that have been escalated by design engineers
Negotiate/Resolve problems between customer stated requirements and the needs of products/networks
Detailed reports provide insights into key metrics, including average packet delay, jitter, and packet loss
Analyze & supports optimum end-to-end network availability as per the path availability for different scenarios and identifying weak links and proposed solutions
Minimum of 10 years of professional experience as Mobile Backhaul Design & Deployment Expert for LTE, 3G/2G Networks

Managed Services Consultant Resume Examples & Samples

Consulting on best practices and overall solutions based on requirements
Providing overall application expertise and knowledge
Ad-hoc training to educate customer administration team and enable customer to manage administration needs internally
Ongoing application changes such as adding custom fields, changing screen layouts, changing field level security, adding workflow rules, feature setup and activation
Creating reports, dashboards, and list views
Performing alignments
Creating/maintaining sandbox environments; deploying changes
Assist with the implementation of new Veeva and salesforce.com functionality

Managed Services Consultant Resume Examples & Samples

Provide post-go-live administrative support for multiple clients
Configuration of users and groups, document types, properties, lifecycles and workflows, picklists, notifications, and security
Bulk import/export of content and data
Ad hoc training of end-users and administrators
Analysis and deployment of new product features
Maintenance of production and sandbox environments
Creation of regular and ad hoc customer reports

Managed Services Consultant Resume Examples & Samples

Manage and optimize configuration of onboarded sprinklr clients, to ensure their continued success with the sprinklr platform
Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
Ensure that every client derives the most value possible from the Sprinklr platform
Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

PS Advisory Services Consultant Resume Examples & Samples

The Advisory Services Consultant performs in depth analysis of client’s strategic goals and business requirements to provide the client with a detailed plan including system specifications for new product implementations, recommended best practices for existing solutions and organizational/processchanges. Additionally, you may be required to quantify and model scenarios involving the impact on revenue and expense expected by implementing the Fiserv recommendations
As an Advisory Services Consultant, you will interact with the executive level of financial institutions by presenting findings and recommendations. Once a financial institution elects to move forward with the recommendations, you will manage all components of the project to ensure proper execution
You will be presented with opportunities to coordinate with multiple business units within Fiserv and outside resources as the projects dictate
Additionally, you will be responsible for making parameter changes to the Fiserv loan and deposit applications as needed to support business objective
In this role, you define project scopes and system requirements to meet business and client needs and may provide training and assistance in the testing of multiple configuration scenarios. You will take the lead in ensuring all proposals and deliverables from the team are accurate and delivered to set standards. Work will be performed both remotely and at client sites as determined in the initial discovery process
Provides training, mentoring, and insight to less experienced members of the consulting team
Advises on industry and client needs and demands and brainstorms possible solutions to address those business needs
Background in Consulting a plus
Solves diverse problems and makes decisions using solid analytical skills where limited precedents or guidelines exist
Decision making and problem solving that may affect multiple departments or functional areas
Uses independent judgment to identify problems and solutions
Strong business acumen – knowledge of financial business operations, practices, policies and procedures; high level of understanding of Fiserv products and services
Highly experienced with Microsoft Office Suite (Excel, PowerPoint, Word, etc.)
Demonstrates flexibility – change orientation
Up to 15% domestic travel

Advisory Services Consultant Resume Examples & Samples

Strong work ethic with the ability to adapt to the situation, be flexible and nimble in terms of work planning, and the ability to think quickly on your feet
Demonstrated experience using analytics to solve business problems
Bachelor’s degree preferably in applied science, statistics, mathematics, business, or economics

Advertiser Services Consultant Resume Examples & Samples

CJ Technology: Become a subject matter expert in areas such as tracking; help explain the ins and outs, and help troubleshoot when necessary
Advertiser Processes: Be responsible for knowing and delivering program management and contractual processes
Advertiser Outreach: Responsible for providing high-level program management best practices and technology support directly to self-service clients
Internal Support: Assist CJ account teams and their clients with tracking technology and internal processes
Documentation: Ensure related internal/external advertiser documentation is up to date
A college degree or equivalent and 1-3 years of client facing technology support/business experience
Demonstrates understanding of affiliate, client models and the systems used to support internal/external clients
Knowledge of HTML and CSV are preferred
Proficient with Microsoft Office (Excel, Word, and PowerPoint)
Knowledge of Salesforce is preferred, but not required

Enterprise Infrastructure Services Consultant Resume Examples & Samples

Develop roadmaps and solutions for Unified Communication infrastructure services to meet current and future requirements
Provide technical expertise, guidance, advice and knowledge transfer. The incumbent is also required to provide recommendations on departmental standards surrounding systems architecture, application integration, testing, and to ensure the quality and completeness of functionality
Write technical documents (e.g. Design, Security Design, Threat Risk Assessment, and Solution Architecture Overview)
Configure Proof of Concept environments to assist other technology groups
Be an active technology leader in the company. Foster a collaborative cross-functional culture and successfully influence other infrastructure functions. Promote a culture of success, pride, performance, discipline, and creativity
Expert-level architectural, deployment, and troubleshooting knowledge of Lync/Skype for Business Server, including IM/presence, conferencing, enterprise voice, etc
Excellent technical presentation, verbal, and written communication skills are essential
Comprehensive knowledge and experience with all workloads: IM/Presence, Conferencing, IP Voice and Video, Enterprise Voice, Federation, etc
5+ years of operations experience with Enterprise-level Microsoft UC Solutions
Working knowledge of IP telephony concepts (ex: SIP, signaling, media, codecs, etc.)
Experience working with and troubleshooting Lync software and Office 365
Expertise in Enterprise Voice (SIP, Media Gateways, SBC, VoIP, H.323, MGCP, PBX, QoS)
Experience working with Exchange Unified Messaging and/or other UM/UC technologies (e.g., Cisco, Avaya)
Experience supporting multiple products, estimating project resource requirements, and managing product delivery schedules and associated risks are essential

Solutions Services Consultant Resume Examples & Samples

Knowledge of customer business workflows and products for one or more Solutions areas of growth
Strong analytical skills, ability to translate business processes into functional requirements and to design feasible solutions architectures
Subject matter expert in products, technology and content for one or more Solutions Practices
Excellent communications skill
Enterprise wide thinking - able to give end to end solutions
Business Acumen: helps client to quantify financial value of the solutions
'Challenger' skills - an expert at leveraging and coaching others on a variety of approaches to solicit valuable information, even in challenging situations (e.g., in dissimilar, hostile, or highly charged situations)
Decision process understanding - ability to develop a comprehensive understanding of purchase decision processes and criteria by which decision makers define success
Ability to work in a dynamic matrix environment and influence groups outside of Solution to execute efficiently
University degree in information technology or equivalent experience in computers, networking and related technologies like IT security, web technologies, project management etc. Thomson Reuters product certifications and industry standard technology certifications on operating systems, networking etc or equivalent experience will be required. Microsoft MSCE/MSCP
Experience in business analysis, data modelling and requirements mapping. Experience of designing large scale distributed applications in line with business requirements. Has experience in promoting and positioning solutions appropriate for enterprise-wide or global implementation
Focusing on Customers/ Thinking Globally/ Collaborating across Boundaries

Senior Advisory Services Consultant Resume Examples & Samples

7+ years’ experience in marketing analytics strategy or marketing consulting. Client facing experience also helpful
A head for numbers, a heart for customers, and a passion for defining the standards of marketing effectiveness
Exceptional analytics and quantitative acumen with understanding of marketing mix models or close experience such as predictive analytics
Definite advanced proficiency with software tools such as Excel to gather, assess, and analyze data as well as PowerPoint to build presentations
Resilient work ethic with the capability to adapt to the situation, flexibility and nimbleness in terms of work planning, and the ability to think quickly on your feet

Engagement Manager / Services Consultant Resume Examples & Samples

Advanced University degree preferable
7+ years of Outsourcing experience and 4 years of Engagement related experience
Demonstrate broad knowledge of corporate policies, products, markets and processes, and an understanding of business management principles and practices
Some cross Business Unit expertise, but does not have all Business Unit credibility and knowledge
Significant industry knowledge
Expertise is in selling, closing and some portfolio work
Expertise in demand management processes and tools

Associate Advisory Services Consultant Resume Examples & Samples

0-1 years’ experience in marketing analytics strategy or marketing consulting. Client facing experience also helpful
Exceptional analytics and quantitative acumen with understanding of statistics, regression, and predictive analytics
Advanced proficiency with Excel to gather, assess, and analyze data as well as PowerPoint to build presentations
Enjoy getting your hands dirty with data, digging to uncover insights, and using data creatively to answer challenging business problems
Bachelor’s degree required, preferably in business, applied science, statistics, mathematics or economics

IT Services Consultant Resume Examples & Samples

Act as an internal consultant to customers regarding all TeamMate software products, becoming a "trusted advisor" for the customer with regard to the IT infrastructure side of their auditing practice
Provide IT consulting services to clients integrating the TeamMate solution into their environment. Consulting services include software installation & implementation in various databases and Windows platforms performed on-site or remotely utilizing various installation technologies
Participate in full life cycle of IT consulting projects
Review, clarify, and document business requirements and prepare a statement of work. Provide project application designs, identify deliverables and provide estimates
Identify skills necessary for the implementation, risks related to the project, and manage the mitigation of those risks
Work with customers to ensure quality and integrity of designs, including adherence to standards and project requirements outlined in the statement of work
Develop a deep understanding of Wolters Kluwer, Wolters Kluwer Tax and Accounting, TeamMate business initiatives and how TeamMate offerings fit into the client business landscape now and in the future
Assist sales professionals with high profile product demonstrations and other pre-sales support
Provide technical assistance to the TeamMate team at industry conferences and seminars
Assist in the development of internal and customer training materials; conduct internal and customer training
Stay current on emerging technologies and technology trends. Analyze new and emerging technologies and provide updates to team members
Perform special administrative and management tasks necessary for the effective management of the Technical Services organization
33% travel. Must be able to travel throughout the U.S. with an occasional international trip. Valid passport is required
Bachelor's degree or higher in Management Information Systems, Computer Science, or a related technology field plus 3 years related work experience. If non-degreed, then must have 5 years equivalent related work experience
4+ years software installation experience working with MS Windows client and server operating systems, databases and related infrastructure. Knowledge of user management, file system management, Active Directory, group policies, firewalls and registry usage strongly preferred
3+ years working with Microsoft Internet Information Server (IIS) with solid knowledge of IIS administration and operation
3+ years working with MS SQL database servers and possessing basic database administration skills including create, backup/restore, configuration, and usage as well as the ability to read and write SQL statements
1+ years working with application servers with knowledge of configuration and administration. Experience with both MS Terminal Services and Citrix a plus
Experience with virtualization technologies (like VMware and MS Virtual Server) a plus
Experience with push technologies (like SCCM) and knowledge of MSI a plus
Experience with scripting, like login scripts and other scripting abilities a plus
Experience with XML, XSLT, HTML and XPath a plus
Experience working with report generation software such as Crystal Reports, MicroStrategy, Cognos, or LogiXML a plus
Must have strong hardware and software troubleshooting skills
Must have a proven track record of successfully translating customer requirements into workable solutions
Proven experience in identifying and solving customer issues
Exemplary communication skills verbal and written with solid group presentation & training skills
Must be able to work independently and with a team, demonstrating strong qualities in project coordination
Must be self-motivated and possess excellent organization, planning, and time management skills
Willingness to work non-standard business hours adjusting work schedules as needed
Bilingual (English & Spanish) with the ability to speak conversational and business-level Spanish highly preferred
Experience working with audit management systems a plus
Experience working with business accounting programs or large enterprise systems such as SAP or PeopleSoft is a plus
U.S. Federal security clearance is a plus

M HIS Outsource Services Consultant Resume Examples & Samples

Conduct client needs assessment
Establish and conduct production coding and/or coding auditing QA process
Assist with scheduling between client and outsourced vendor
Perform quality reviews of outsourced vendor performance as requested (coding)
Attend designated onsite client activities as necessary
Responsible for client relationship development
Associate’s degree or higher from an accredited university
RHIT/RHIA credentialed
Minimum of three (3) years of combined experience with inpatient coding and/or auditing
Minimum of one (1) year of experience with ICD-10-CM/PCS
Bachelor's or Master's degree in Health Information Management
Preferred five (5+) previous experience in health information management services consulting and/or managing coding quality functions
ICD-9-CM and ICD-10-CM/PCS coding and auditing experience
AHIMA approved ICD-10-CM/PCS trainer
Preferred five (5+) years of previous experience of working in an acute care hospital setting (facility coding arena)

Technical Services Consultant Resume Examples & Samples

Fulfilling software and hardware implementation deliverables such as documentation, system build, configuration and testing
Based on customer and Philips requirements, serve as a consultant to provide technical recommendations that best suit the environment
Analyze the unique business, technical and customer requirements to design, build and/or integrate the most appropriate solution
Bachelor’s Degree in Computer Science, Information Systems, other related field, or equivalent combination of academic and work experience
Minimum 3+ years of experience in healthcare information technology or equivalent combination of related experience and education
Strong analytical capacity with excellent troubleshooting skills
Experience in customer service delivery with strong organization skills
Ability to complete tasks on-time independently with minimal guidance
Strong knowledge of Windows Server environment and SQL Server
Basic knowledge of the following

Business Services Consultant Resume Examples & Samples

Plan, organize, promote and execute successful internal and external events in Middle TN
Research event venues to provide relevant advice and information
Prepare and manage budget to approved expense
Monitor and coordinate the timeline of an event
Preparation of event contracts in conjunction with procurement. Ensure that all contractual obligations are met
Understand and comply with company policies, regulatory and compliance requirements
Attend events to ensure proper coordination and organization
Prepare event reports, invitation lists, tracking and analysis
Supervise and coordinate the activities of the external vendors
Ensure that quality client/customer standards are upheld at all times
Market events internally and externally as appropriate
Provide necessary marketing and communications support to company sponsored events
Provide internal communications for all events as necessary. Manage event calendar
Help promote (internally and externally) the First Tennessee and First Tennessee Park brand
Support implementation of First Tennessee Park sponsorship activation strategy
Serve as a liaison for local advertisements needed, as related to sponsorships and local initiatives
Create and distribute weekly internal newsletter
Manage marketing item inventory

Services Consultant Resume Examples & Samples

Analyze client’s current configuration settings to understand their change request while formulating next step process utilizing standard procedures and best practices
Coordinate and organize configuration change tasks with all necessary parties including internal resources, clients, strategic partners, and clients
Consistently define and deliver successful implementation of requested changes in a timely manner consistent with team SOP and performance indicators
Routinely use excellent written and verbal communication skills and demonstrate the ability to effectively interface with external clients and internal departments
One or more year’s prior experience troubleshooting software/hardware or process issues
One or more years in Technical Support, Implementation or pre-sales role interfacing with customers
Experience with Concur products or similar competing products is preferred. Experience with software as a service (hosted) is preferred
Successful experience working directly with customers to resolve complex issues
Strong written and verbal communication skills
Strong time management and prioritization skills
Problem solving, analytical mindset
Task based, process driven approach to achieving objectives
Familiarity with financial concepts and systems is a plus
Familiarity with Project Management concepts and systems is a plus

Microsoft Dynamics Field Services Consultant Resume Examples & Samples

A bachelor's degree and approximately 4-6 years of related work experience; or a master's degree and approximately 3-5 years of related work experience
4-6 years of experience working with Microsoft Dynamics Field Service modules, as well as participation in full life cycle implementations (or equivalent experience) required. Familiarity with integration to multiple back end platforms an asset
Development of project documentation, training materials, requirements gathering and project management methodology experience required
Experience with field service, inspections and preventive maintenance
Demonstrate characteristics of a forward thinker and self-starter that thrives on new challenges and adapts quickly to learning new knowledge
Prior consulting experience and a demonstrated history of driving revenue within existing clients and in developing new prospects at the "C" level of Fortune 500 companies

Multichannel Marketing Advisory Services Consultant Resume Examples & Samples

Understand the life sciences marketing maturity scale and leverage this understanding to advise clients on prioritization of next steps and projects to make stepwise progress along that scale. Balance organizational priorities and political realities against best practices to help form actionable and achievable plans
Leverage consultative approach and QuintilesIMS Springboard workshop approach to rapidly evaluate clients’ current states and align client stakeholders around path forward. Assist in workshop facilitation, output capture, documentation and follow through on action items
Create, iterate and maintain client facing deliverables capturing current state evaluations and path forward recommendations. Help present recommendations to client leadership
Build relationships with client stakeholders and QuintilesIMS Subject Matter Experts, and leverage those relationships and expertise appropriately to drive client engagement success
Develop and maintain subject matter expertise on QuintilesIMS’s Multichannel Marketing suite of service and technology offerings
Provide ongoing input to QuintilesIMS MCM frameworks for evaluating client maturity
Develop client-specific roadmaps for maturity growth
5+ years relevant experience in life sciences sales and marketing execution across operations, insights and technology
3+ years in client-facing consulting or advisory services
Knowledge of multichannel marketing systems such as campaign automation, marketing data warehouses and content management systems, including their usage, business value and interconnectivity
Proven experience in presentation creation, delivery and meeting facilitation

Blue Kai Expert Services Consultant Resume Examples & Samples

Develop deep expertise in relation to Oracle’s Audience Data Management Cloud Service, Mobile Audience Data Management Cloud Service, and Media Audience Analytics Cloud Service
Be an expert in advertising technologies such as ad servers, mobile ad servers, video ad servers, RTB platforms, ad exchanges, cross-device tracking technologies, site optimization platforms, website analytics systems, dynamic creative optimizers, data modelers, browsers, etc
Conduct trainings, deliver presentations, and lead meetings with clients and partners
8-20 years of relevant work experience
Working knowledge of JavaScript, HTML, and Internet technologies (e.g. ad servers, browsers, cookies, etc.)

Risk Management Services Consultant Resume Examples & Samples

3 years experience in Risk Management field
Must have and preserve required licenses (Property and Casualty license)
CPCU, CIC, ARM and/or CRM highly desirable

Senior Advisory Services Consultant Resume Examples & Samples

Engagement Initiation and Planning
Identify and assess potential customer needs and services
Acquire detailed understanding of the business objectives for the project/consulting engagement
Collaborate with business owners to develop the scope of the engagement and to gain their acceptance and approval of the services to be provided
Assess risks that might jeopardize successful achievement of the desired results of an engagement, develop risk mitigation strategies and tactics, and implement risk mitigation plans
Work within the Audit & Compliance Division cross-divisional engagement teams and work groups to produce deliverables required to achieve the objectives of an engagement
Collaborate to develop the staffing model, duration of the engagement, detailed work plan and timeline
Contributes to and manages large and complex projects within the assigned area
Engagement Execution, Monitoring and Control
Execute the engagement on time, according to the engagement letter, and in accordance with the timeline and/or budget in an effective and efficient manner ensuring that all agreed-upon customer deliverables are met and meet or exceed customer expectations
Participate in cross-divisional activities to focus resources on the successful delivery of the desired results for the engagement
Work with the business owner sponsor(s) of a project and other management, as required, to achieve the objectives of the engagement
Monitor and evaluate the progress/status and alignment of the engagement. Perform corrective action as needed to maintain the viability, relevance and timeliness of the work
Communicate regularly and effectively with customers regarding issues or concerns arising from the engagement to contribute to overall success
Facilitate customer acceptance of engagement deliverables
Provides project direction and oversight for other team members including cross-division teams in completion of projects including monitoring and reviewing progress and accuracy of work
General/Other
Establish and maintain productive relationships with customers at all levels. Interacts on a regular basis with business unit leadership and senior leadership throughout Highmark and its Subsidiaries
Demonstrate and apply a thorough understanding of Highmark’s complex business processes (operational, technical and financial) and environment (internal and external)
Demonstrate and apply a thorough understanding of risk assessment techniques, application of controls, problem remediation, solution deployment and other consulting skills
Demonstrate and apply strong project management skills, inspire teamwork and responsibility with team members, and use current technology and tools to enhance the effectiveness of deliverables
Demonstrate an advanced knowledge of skills noted above in order to visualize, articulate and solve highly complex problems/issues

Business Services Consultant Resume Examples & Samples

Respond to our client needs for (information through set-up process) of full portfolio of bank products and services
Support team leader in all aspects of exceeding customer expectations for quick response to information, status and meeting requests
Work with leader to manage and grow the portfolio of services offered and administered by the bank. This requires proven history of attention to detail, multi-tasking with care to time-sensitive priorities
Provide expert scheduling, communication and preparation for client meetings. Professional phone and office etiquette
Participate in client appreciation and development events including receptions, presentations and entertainment— which may occur during weekend or evening hours

100

Solutions Services Consultant Resume Examples & Samples

Make on site and remote demos of Thomson Reuters transactional products, conduct presentations and trainings to prospects and actual users. give deep expertise in the system integration from different platforms
Client Integration and Support
Strong analytical skills, to solve problems and attend client requirements
Subject Matter Expert in products, technology and content for one or more Solutions Practices
3 or 4 years of experience in System adminstration, DataBases, SQL
Linux and Solaris operating systems certification
Networking technologies certification
Client Support Certification
Desirable to be a member from the Financial Industry with wide experience in core banking systems and flows

101

Information Services Consultant Resume Examples & Samples

Work with on- and off-campus partners on cloud and hybrid web architecture solutions
Customize, extend, and manage custom Joomla content management solutions to deliver functional and usability enhancements
Analyze and implement functional requirements that deliver new or enhanced capabilities
Solid PHP/MySQL skills and familiarity with HTML, CSS, and JavaScript to work with creative team to produce stylish, user-friendly websites incorporating consistency and best UI practices
Experience developing for content management systems like Joomla and WordPress
Strong interpersonal skills to work directly with client, teammates, campus partners, end-users, and other stakeholders to review, validate, and implement requirements
Good task leadership, planning, reporting, and communication skills
Understand how to modify Joomla templates, MVC-based layouts, and implement custom module (PHP) hooks to augment Joomla core functionality
Familiarity with User Experience (UX) concepts and tools
Experience with React development environment
Familiarity with ServiceNow, ZenDesk, JIRA or other ticket/bug tracking tools

102

Field Services Consultant Resume Examples & Samples

Drive growth in sales, revenue, market share and leadership, TNPS, and NPS
Identify strategic marketing events to maximize profitability for area of
Matric / Grade 12 essential
5+ years relevant experience in small business development, marketing or
Work experience in the telecommunications industry
3+ years relevant experience in small business development, marketing or

103

User Services Consultant Resume Examples & Samples

Customer service experience providing support to a diverse user base
Ability to explain complex technical information to users of varied technical ability
Problem resolution skills to include strong technology troubleshooting skills; able to fix increasingly complex technical problems
Demonstrated experience installing and supporting software and operating systems including: Windows and Mac OS, Microsoft Office, and other productivity software
Must be highly motivated, dedicated, and a reliable self-starter capable of multi-tasking; flexible and adaptable to change
Demonstrated decision making skills; able to prioritize effectively
Strong collaboration skills; Works well with a team or alone to complete complex tasks
Willing to work additional hours to complete projects and meet deadlines
Effective oral and written communication
Experience with Service Desk (Help Desk) end-user technical support in Higher Education
Experience troubleshooting and repairing computer hardware
Experience with trouble ticket logging, tracking, and reporting via service management software
Familiarity with ITSM concepts. Certification with HDI, ITIL, or equivalent knowledge
Experience with desktop management tools and encryption management
Experience with Active Directory OU management, group policy management and security group creation/maintenance

104

DMP Expert Services Consultant Resume Examples & Samples

Design and implement integrations, including server-to-server integrations, with third party media platforms to enable data transfer
Manage and optimise taxonomies within the platform
Provide technical guidance for solution architecture and solutions
Troubleshoot and manage 3rd party tags (js, html, img)
Business travel approximately 20%
Strong working knowledge of JavaScript, HTML, and Internet technologies (e.g. ad servers, browsers, cookies, etc.)
Must be comfortable speaking in public and interacting with C-level executives, marketers, web developers, engineers, analysts, and ad agencies

105

User Services Consultant Resume Examples & Samples

Customer service experience providing IT support to a diverse user base
Familiarity with ITSM concepts
Certification with HDI, ITIL, or equivalent knowledge
Experience with the delivery of technical information and knowledge to live groups

106

Digital Finance Services Consultant, Zambia Resume Examples & Samples

A minimum of ten (10) years of experience in progressively more responsible positions in the financial services and/or telecommunications field is mandatory
A minimum of four (4) years of experience working with branchless banking and mobile financial services is mandatory
Experience in working with the implementation of branchless banking and mobile financial services projects is mandatory
Experience with government payments in one or more developing countries
Experience in English-speaking African Countries is a plus
Fully completed and signed Financial proposal for the full months assignment outlining the total professional fee (including professional fees, per diem in Lusaka) other professional expenses (such as insurance, taxes, etc.), duty travel (1 return ticket from country of origin to Lusaka, Zambia). Available at http://procurement-notices.undp.org/view_file.cfm?doc_id=29916)

107

Technical Services Consultant Resume Examples & Samples

Responsible for product and application support for assigned applications. This position is designed to support general industry in the membrane technologies line including chemical cleanings
Responsible for representing the product to customers and at events such as conferences, seminars, etc
Able to respond to functional and technical elements of proposals and bids
Contribute to growth in key industries while growing total operating profit
Able to convey customer requirements to product management teams
Responsible to support corporate account managers as assigned to manage key performance indicators and drive results
Must be able to eliminate sales obstacles through creative and strategic approaches

108

User Services Consultant Resume Examples & Samples

Experience coding and debugging basic HTML
Experience using and troubleshooting issues on modern mobile operating systems (Android and iOS)
Experience communicating best practices, guidelines, policies, and procedures relative to the Web or mobile environments
Ability to troubleshoot complex problems between applications, operating systems, browsers and the Web,
Ability to communicate user-reported issues to internal development team and provide resolution strategies to end users at all technical levels
Experience conducting in person presentations and training to individuals and groups
Experience coordinating and auditing team work assignments
Ability to prioritize individual workload
Strict attention to detail
Experience with CSS
Experience with remote support applications
Experience with customer ticket tracking systems
Experience conducting user focus groups, interviews, and surveys
Experience developing best practices, guidelines, policies, and procedures relative to the Web or mobile environments
Basic web design and development
Providing customer support via phone, email, chat, and in person
Managing staff and delegating work
User-centered design
Public presentations and training
University policies and procedures related to the Web and mobile environments

109

Administrative Services Consultant Resume Examples & Samples

Responsible for preparation of monthly, quarterly, annual and ad hoc investment contract reporting
Prepares and reviews financial statements and reports for regulatory reporting of financial accounting activities
Prepares supporting documentation for internal and external audits
Meets with internal and external auditors
Performs account reconciliation, resolves ledger suspense and contract reconciliation issues
Calculates, reviews and reconciles contract specific expenses and earnings
Inputs various forms of payments and receipts into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount
Researches and resolves issues within complex reconciliations, billing, collection or payment methodology
Reconciles deductions and payments to ledger activity
Assists in developing business requirements, documenting procedures & processes, and testing as a subject matter expert on cross functional IT/business teams that develop financial systems or financial accounting transactions and controls within administrative systems
B.A./B.S. in Accounting is preferred
Minimum 3 - 5 years of accounting and reporting experience
Ability to present and communicate financial data concisely and clearly
Project management skills including leading projects, delegating and working effectively through others
Ability to work on multiple priorities while balancing efficiency and accuracy

110

Services Consultant Resume Examples & Samples

Support clients, attend to and respond to their queries with professional manner on a day to day basis
Manage implementation projects with new clients on board
Advice clients on best practiced workflow
Management and maintain good client relationships
Communicate with internal teams on product enhancements and requirements

111

Agency Services Consultant Resume Examples & Samples

Maintains confidence, composure and agility in a fast-paced environment
Serve as the internal team and field patterns primary resource and liaison in AIA for the ReQuote Process
Manages day to day of ReQuote operational processing including reporting needs of team
Solicits input from key stakeholders as a consistent process and effective mode to develop best in class products and services
Evaluates procedures and processes regularly and determines/ recommends alternatives or improvements
Ensures processes are followed and applied consistently among the internal business team and regional partners, including agencies
Clearly and effectively communicates basic ideas and information to others, including senior leadership in AIA, PPCOE the field and other departments
Applies and demonstrates knowledge of how the AIA businesses functions
Ensures quality control and timeliness of all team deliverables
Interprets and draws conclusions from business data, demonstrating a strong understanding of overall business needs, industry trends and desires or demands that apply to a project or effort
Provides thought leadership, innovative ideas and direction in support of senior leadership by demonstrating a broad understanding of the business, customer, and field needs
Provides exceptional customer service to both internal and external business partners and works cooperatively and collaboratively with project team members, field leaders, and AIAs
Performs research, gathers information, analyzes data, draws conclusions, and makes recommendations
Promotes cross functional awareness; understanding the different contributors from other disciplines and works with colleagues to achieve better results
Willingly works to resolve conflicts, issues, and differences of opinion
Follows through on assigned tasks and commitments with a strong sense of urgency or explains why they cannot be met
Identifies outstanding or unresolved issues, and escalates appropriately keeping in mind urgency of timing, commitment to resolve problems and transparency with stakeholders around issue management
5+ years of experience, experience and knowledge in operations and Insurance
Salesforce experience preferred
Advanced presentation and facilitation skills
Advanced skills in project management, team building, and problem solving
Strong communications skills – both verbal and written
Advanced Problem Solving

112

Project Services Consultant Resume Examples & Samples

Gather, manage, and report out project data from Clarity PPM on a bi-weekly basis
Manage the build and on-going maintenance of the IT PMO SharePoint site, and to develop a framework for resource management across IT and manage the process moving forward
Coordinate the Monthly IT Playbook and supporting IT leaders in the development of the monthly CIO review package
The Project Services Consultant will be a self-starter that collaborates with internal partners for mutual success by ensuring the timely and accurate execution of PMO support services
Will be accountable for maintaining PMO policies, guidelines, and/or work instructions to ensure that material is accurate and up-to-date
Execution with excellence is critical to the generation of revenue and TU’s success
As an integral part of the IT PMO Team, ensure project managers have the information and support needed to facilitate the reporting of their projects
Additional support service will be provided through participation in the IT PMO 3-year road map, PMO Global Council, Project in-take including incremental and BAU process work allocations. The role will also contribute financial and project data to support the planning process
Leads the gathering and writing of requirements for system enhancements and changes as they relate to Clarity, SharePoint, and in future, Agile Central
Be a collaborative partner and work effectively and closely with all stakeholders across the enterprise while leveraging experience and expertise from people for processes and tools already in place

113

Enterprise Risk Services Consultant Resume Examples & Samples

Complete and review projects in a timely manner; advise Management of any material delay or adjustment required to complete projects
Prepare work papers to ensure that they reflect work performed and that they properly document findings and exceptions
Interview client personnel to understand and document business processes, risks, and controls in narratives and flowcharts
Perform Sarbanes-Oxley compliance engagements including documentation and testing, evaluation and reporting
Bachelor’s degree in Accounting/Finance or related field required
Experience in a progressive Internal Audit Dept. is desirable
Knowledge of ITGCs is a plus
Proven project management skills
Knowledge of flow charts and ability to create them is a plus

114

Advisory Services Consultant Resume Examples & Samples

Contribute to full scale operational and organisational transformations across the client’s organisation with a particular focus on their customer outcomes and functions
Prepare and deliver client proposals and other sales supporting materials
1-5 years’ experience in a relevant industry/consulting role, working on numerous projects
Be self-motivated and organised
A positive attitude and keen willingness to learn, demonstrating flexibility and accountability
The ability to help with Business Development
A Digital background will also be well regarded

115

Principal Directory Services Consultant Resume Examples & Samples

Specialty Practice growth - by working with engineering, business development, and solution architect teams, ensure that the technical skills to deploy Directory Services solutions successfully are clearly defined and developed in the ProServe Area Practices
Engage customers - collaborate with enterprise sales managers to develop strong customer and partner relationships
Coach and teach - collaborate with AWS field sales, pre-sales, training, support, and consultants to help partners and customers learn and deploy Microsoft Active Directory/Identity and Authentication solutions integrating with AWS
Deliver value - advise on delivery of Microsoft Enterprise Software based solutions running on AWS by leading engagements with partners and enterprise customers in the commercial and public sectors
Lead great people - help Area Practices attract top specialist with the expertise to implement enterprise class identity and access management solutions on AWS, help build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills
Primary specialist locations will be located in the Americas, Europe and Asia-Pacific
BA/BS degree or equivalent experience; Engineering, Computer Science or Math background preferred
Proven experience with Microsoft Enterprise software solutions (on premises or in cloud)
Proven expertise with Identity and Access Management solutions
Excellent written and verbal communications
Familiarity with implementing Microsoft Enterprise software and required deployment skills for the cloud (AD & Infrastructure)
Proven depth in designing and deploying Directory services, SAML, Kerberos, Group Policy, PowerShell, Identity Management - all in an enterprise context

116

Agency Services Consultant Resume Examples & Samples

Applies and demonstrates knowledge of the AIA business functionalities
Possess knowledge of Allstate products, pricing, discounts, and competition in various markets within all states and regions
Understands the importance of comparative raters and acts as a subject-matter expert and liaison within the AIA channel
Helps ensure that comp rater projects, plans, and strategies support the organization and business goals
Act as a liaison with the sales and education teams to build out comparative rater education/training material
Actively participates in the user acceptance testing efforts for new deployments, and contributes a strict focus on agency experience and improving the ease of doing business
Effective and concise communicator of business goals, objectives methodology, and functions
Ability to analyze, organize, and prioritize vendor data as part of error management to resolve issues
Interprets and draws conclusions from business data, demonstrating an understanding of overall business needs and desires that apply to a project or effort
Provides thought leadership, innovative ideas and direction in support of senior leadership by demonstrating a good understanding of the business, customer, and field needs
Builds and maintains relationships with business and technology partners needed to accomplish assigned tasks, run the business, and new projects
Begins to develop cross functional awareness; understanding the different contributors from other disciplines and works with colleagues to achieve better results
Establishes common ground and looks for mutually-acceptable solutions while building consensus
Utilizes relevant functional, business, and technical knowledge to identify and recommend the best solutions for Agencies and staff
With direction - helps with the development of business cases and business requirements
With direction - supports and/or leads the development/design of new plans, programs and processes up to moderate complexity
With direction - develops communication strategies and materials to support new plans, programs & processes
Evaluates procedures and processes regularly and determines/ recommends alternatives or improvements and ensures processes are applied consistently
Ability to maintain confidence and be agile in a fast-paced environment
Familiar with web-based applications, preferably with insurance applications such as comparative raters or policy administration systems
Agency development experience preferred
Basic skills in project management, team building, and problem solving
Basic knowledge of sales processes, policies, and procedures or other business/technical fields

117

PS Advisory Services Consultant, Advisory Resume Examples & Samples

Manage large and complex engagements (implementations, upgrades, data migrations, and system integrations, and more) from program initiation to go-live
Collaborate with customer, internal and external teams to define program deployment strategy that aligns with customer business objectives
Provide thought leadership and share EnAct best practice recommendations to ensure program success
Facilitate discovery sessions with clients to understand business requirements
Document business and functional requirements
Perform analysis and data mapping to support import processes for client data feeds
Configure Microsoft Dynamics CRM and EnAct solution to meet client requirements
Coordinate with technical team to deliver client-specific configurations and solution updates
Provide client support during an implementation, including diagnosing, troubleshooting, and resolving system issues
Provide training to power users and/or end user trainers in the EnAct application
Overall responsibility for managing and communicating project scope, timeline and budget
7+ years of experience working with the Dynamics CRM platform
7+ years of experience with a focus on large systems implementation and deployments
7+years of experience working with reporting packages or data transformation tools
Solid understanding of data models, data mining and segmentation techniques
Technology and Business consulting experience (financial services industry preferred)
Significant experience with data and systems integration across multiple systems
Proficiency with Microsoft tools/products: Outlook, Word, Excel, PowerPoint, Visio, OneNote, Project, SharePoint
Bachelor’s degree in business systems or related field or comparable business experience in the Financial Services industry preferred
Certifications in Dynamics CRM (preferred) or related technologies
PMP Certification (preferred)
Available to travel up to 30% and occasional work after normal business hours and weekends

118

Technical Services Consultant Resume Examples & Samples

A deep understanding of the Trimble Real Estate & Workplace Solutions (RE&WS) product suite
Creation and on-going maintenance of custom reports across the RE&WS product suite
Creation and on-going maintenance of data import routines across the RE&WS product suite
Creation and on-going maintenance of custom SQL to support integrations and data marts/warehouses across the RE&WS product suite
Creation and on-going maintenance of custom notifications across the RE&WS product suite
Critical technical evaluations of business specifications
Creation and review of technical specifications
Software testing; peer review and unit testing
Assist in effort estimation process for technical deliverables
Ensure compliance with customer service charter
Communicate / resolve task issues that may impact project success
Develop technical documentation including, technical white papers, handover documentation, training guides and statistical information
Providing professional support and guidance to internal and external customer queries at a range of levels
Pre sales work – tender responses and proof of concept deliverables
Adhere to all internal policies and procedures as required by the RE&WS Information Security Management System (ISMS) as part of the ISO27001 standard
Travel as required throughout UK and overseas (expected 25%)
BS degree in Computer Science or equivalent experience
5+ years’ demonstrated experience implementing Commercial Off the Shelf products at an enterprise level
IMWS, Facilities, Financial, Lease, Project, Property, Space Management software experience beneficial
Brilliant innovation, driven by long term vision
An organizational environment consistent with the values of teamwork, transparency, integrity, respect and responsible corporate citizenship

119

Risk Services Consultant Resume Examples & Samples

Identifies, analyzes and evaluates conditions and practices including incident analysis, program audits and reviews, and regulatory compliance issues; researches risk-related studies
Develops risk control programs and procedures including (but not limited to) development of policy, standards, procedures, risk reduction strategies, training, and application of safety service vendors
Communicates information to include loss reports, presentations, analyses and interpretation, and advice and counseling
Systematically measures and evaluates risk through cost benefit analyses, statistics, audits, and project management
Works with sales team in developing prospects into clients and assists with the development of new business, products, and client retention
Maintains current knowledge of and adheres to company internal policies and procedures, corporate risk services directives, risk services standard operating procedures, professional account management standards, and client service standards
Serves as liaison with vendors, insurance carriers, and other parties; identifies service options
Travels as required
Knowledge of OSHA 1910 and 1926 CFR
Basic Industrial Hygiene (noise and air sampling)
Good oral and written communication, including presentation skills
Good interpersonal skills
Good problem solving skills
Ability to meet or exceed Performance Competencies

120

Lead Advisory Services Consultant Resume Examples & Samples

Manager Level- Demonstrate experience in supporting client engagements and delivering on projects that have grown into long-term relationships
5+ years’ experience in marketing analytics strategy or marketing consulting. Client facing experience also helpful
We are particularly interested in hearing about how you have applied your analyst experience to solving marketing analytics problems. Please call this out in your resume
You are well versed in data and have no problem calling BS, telling truth to power when data looks wonky. You might even have measurement experience across multiple channels, and your passion is for data sources that are real time and audience addressable
Bachelor’s degree, preferably in marketing, applied science, statistics, mathematics or economics. MBA is also preferred

121

Solutions Services Consultant Resume Examples & Samples

Perform installations, upgrades and migrations of a mixture of complex and non-complex products
Using globally consistent methodologies
Execute tasks outlined in project plans and agreements with customers
Liaise with customer IT departments to ensure optimal product installation and support
Drive potential product implementation issues to timely and successful resolution, minimizing and/or
Avoiding any customer impact
Support pre-sales teams in the provision of demonstrations and with architectural design
Maintain customer specific site documentation
Collaborate with support partners and product specialists to ensure product specialization and to
Provide feedback on product installability
Provide technical training to customers and internal peers
Maintain awareness of relevant technical and product trends through self-learning/study, training
Classes and job shadowing
Work in a high pressure environment to deliver projects independently
Mentor/coach peers in the team on product installations

122

Global Services Consultant, Senior Resume Examples & Samples

Delivery of consulting services to help customers in the application of PTC products to support systems engineering activities and processes
Delivery of systems engineering related training
Course development and customisation
Supporting sales in the development and presentation of professional services proposals
SME for model based systems engineering
Participation in PTC focus groups related to systems engineering product improvement
Excellent communication skills, both written and oral
Min. 10 years industrial systems engineering experience
Min of 3 years’ experience in the application of MBSE and SysML/UML
Highly motivated with a desire to be successful
Experienced user of SysML modelling tools – ideally Artisan Studio but not essential
Project experience includes one of more of the following sectors: Automotive, Aerospace, Defence or Rail
Familiar with ISO15288, knowledge of ISO 26550 a distinct advantage
Worked on projects complying to industry standards such as ISO26262, IEC15026, EN50128, DO178

123

LTI Services Consultant Resume Examples & Samples

Administration and data management of Long-Term Incentive Plans (LTI). Support the administrative and data process owner, in the continuous improvement champion for GSK’s 3 principal LTI schemes by delivering an efficient and effective service that meets both business and regulatory requirements. Effectively manage the resolution of all operational issues (escalating where appropriate) that may arise
As designated, may provide support and guidance to the team managing complex employee queries to ensure quality and compliance of the support and or deliver shared objectives
Delivers LTI grant, vesting & release processes and controls, and manages vendor Plan administrator processes and communication
Developing and managing LTI core data and admin processes delivery and data quality together with the team ensuring that Plan rules and policies and controls are implemented in an effective manner
Manages LTI data and system requirements and controls with internal and external stakeholders, including HR required LTI data
Manage account reconciliation of globally mobile and localized employees and ensure the tax reconciliation of LTI transactions and annual tax filing activities are completed with GSK tax vendor
Consultant to internal stakeholders e.g. Local Country Payrolls/ Finance/ Tax / Treasury / Corporate Secretariat / HRIS/ HRIT. Responsible for diagnosing and understanding operational requests / issues and delivering appropriate solutions in compliance with LTI Plan rules and multiple regulatory frameworks. US Securities Law knowledge /experience preferred
Support Manager, LTI Services in delivering Operations resourcing requirements to ensure effective short-/mid-/and long-term resource planning and execution of LTI Services delivery
Partner with HR Global Compensation Operations to ensure clear ongoing partnership through system upgrades and transition of vendor management
Incorporate key metrics and outcome-based approach to Operations deliverables; partner with Business Measures and Programme Excellence to ensure consistency across Reward
Build capabilities within the Reward CoE (and Regional/LOC staff) in areas of project management/process design expertise and network with internal GSK and external for ongoing development

124

Technology Services Consultant Resume Examples & Samples

The Technology Services Consultant will support the ADP COS team(s) to develop a strategic COS Client Profitability Model partnering with internal stakeholders with the goal of providing them with the ability to make decisions and analyze the COS Business
Developing interactive visualizations utilizing various reporting components from multiple data sources
Development includes requirements gathering, design, deployment, and on-going enhancements
Work with stakeholders to define business and development requirements of new technologies that fall under Data and/or Predictive Analytics portfolio
Look for and find opportunities while designing and building Tableau dashboards, identify data issues and finding solutions by applying industry best practices and lean methodologies for Business Intelligence development
Makes proactive client calls to ensure client satisfaction, issue resolution, and client retention
Create Knowledgebase and Job Aids; present team learning/training sessions related to areas of expertise, or need
Maintain lab hardware and software; load lab databases and data for testing purposes
Facilitate and coordinate conference calls with internal Stakeholders, Management, and Development team
3-5 Years hands-on experience working in Tableau Reporting (Expert level), version 9+ preferred
Strong SQL and database skills (MS SQL Server, Oracle)
Knowledge of the best practices for implementation and integration of Tableau
Knowledge of ETL processes, and data warehousing principles
Experience in an Agile Development environment
Analyzes data to ensure correct output, troubleshoots issues, and performs unit testing
Creates accurate and comprehensive technical documentation
Proven track record of implementing business intelligence applications
Work as an independent individual contributor with proven ability to manage time, projects and multiple competing priorities
Ability to work under pressure of time constraints, and with ability to prioritize tasks/schedules as necessary
Excellent oral and written communications and phone skills
Ability to read underlying application code based on business technical requirements and has an understanding of program functionality
Ability to take over the identification and resolution of very complex functional related product problems from other team members and support groups
Experience with Data Modeling, Data Mining, and exploratory Data Analysis developing predictive models and algorithms
Statistical scripting/programming languages (R, Python)

125

Provider Services Consultant Resume Examples & Samples

Is accountable for the end-to-end Health Care Professional experience for an assigned Book of Business, which includes overall service delivery related to problem resolution, accounts receivable, education, and communication
Is external facing with Health Care Professionals in assigned Book of Business
Monitors performance guarantees for assigned Book of Business
Develops and manages relationships with Health Care Professionals
Identifies Health Care Professional needs and responds to inquiries with knowledgeable and timely responses
Manages joint operating committees, including agenda development, facilitating appropriate meeting participation and follow up activities
Owns the end-to-end management and execution of action items required to resolve Health Care Professional issues or concerns
Proactively educates and influences Health Care Professionals on Cigna's business objectives, standard operating procedures, policies and programs
Identifies Health Care Professional education opportunities and provides proactive training on a continuous basis
Bachelor’s degree preferred and/or equivalent work experience working directly with Health Care Professionals
Ability to successfully develop relationships

126

Global Executive Services Consultant Resume Examples & Samples

Partners with the Total Rewards and Global HR Direct to drive the integration of key business processes and development of operations-oriented communications that impact corporate officers, global VP’s and Board of Director’s
Ensure Executive and Board of Director members receive maximum value from the Compensation, Benefit, and Stock programs offered, and ensure understanding of the value of programs
Develop and implement meaningful communication, education programs and tools/resources that convey complex and technical information in a simple, easy to understand manner
Establish and maintain meaningful audits to ensure the accuracy and integrity of all elements of Executive Compensation and Benefit programs, and Board of Director Compensation
Administration of compensation and benefits programs such as Deferred Compensation Plan
Bachelor's degree in Business Administration with a concentration in Human Resources Management or related field
5+ years' experience in an HR role OR 7+ years' experience in lieu of a degree
High sense of confidentiality
Critical Thinking, Attention to Detail, and proven Analytical Skills
Experience in Benefits and/or compensation plan administration
Demonstrated ability to work as part of a cross-functional team and work effectively among a diverse group of people
Strong written and verbal communication skills, including a demonstrated ability to present to senior leaders
Passion for innovation and a leader for change
Ability to collaborate with subject matter experts across HR & other functions to promote data accuracy & governance
Experience with Deferred Compensation and Executive Compensation programs are a plus

127

Services Consultant Resume Examples & Samples

Lead design & build activities including system and configuration education (on-site & remote)
May serve as product Subject Matter Expert (SME) for complex functional issues as needed, especially related to installation and upgrades to new features
Serve as the customer point of contact for application assignments
Present product knowledge and system design options to clients’ while providing industry relevant examples and experience-based solutions on an extemporaneous basis
Collaborate and support development of testing plans strategies and execution as well as support all customer testing activities including issue resolution and troubleshooting guidance
Collaborate on the user interface design with service engineer and provide functional product expertise as needed, acting in a consultative capacity to deliver the right solutions to clients
Actively engage with the customer throughout the implementation process, including project kickoff, development and prioritization of project goals, project team selection and review
Provide clients with best pratice suggestions for key implementation decisions, workflow design, system set-up, preload planning, determination of go-live readiness, custom workflow training, golive support and post-live follow up, including contingency plans (as needed)
Coordinate implementation activities within their product expertise and communicate effectively with external clients as well as internal teams
Lead and facilitates current state, future state, and gap analysis sessions with the customer project team
Participate, as required, in New Product Introduction (NPI) process and improvement of processes, implementation methodology and product efficiency
Manage continuous improvement efforts regarding the development of tools and processes that support our implementation deliverables
May serve as a mentor for other members of the GE project team on complex, integrated customer implementations
Exhibit strong communication and organizational skills
Bachelor’s Degree or equivalent (defined as High School Diploma/GED with relevant experience)
Software implementation and/or Business Consulting experience
Ability to self-direct projects through an implementation
Ability to prioritize multiple tasks and responsibilities, while maintaining a high level of quality service and professionalism
Ability to interact confidently with customers from end users to executive suite
Proven excellent customer facing experience
Strong spoken and written English language skills
Legal authorization to work in the UK is required
Must be willing to travel 50%

128

Services Consultant Resume Examples & Samples

Legal authorization to work in the UK
Software skills in software analysis, design, and methodology
Training experience or strong knowledge of adult learning principles
Ability to work remotely and actively manage several concurrent customer engagements
Experience with GE Proficy products or comparable competitive products
Knowledge of GMP
Expertise in discrete Manufacturing
Additional language skills (French, German, etc.)

129

Global Services Consultant, Senior Resume Examples & Samples

Clearly understand complex client’s needs and contributes to the design of creative solutions
Develop relationships with the clients and supports them during the whole project
Participate in all stages of the implementation project from requirement gathering to implementation of PTC SPO product portfolio
Install and configure the SLM SPO solutions

130

PS Execution Services Consultant Resume Examples & Samples

Provide strategic leadership, direction and standardization for the delivery of engagements
Set and continually manage project expectations with team members and other stakeholders with a view to One Fiserv integration in all projects
Determine appropriate actions and interventions in collaboration with internal resources and clients for projects at risk
Exceed the clients' business objectives and expectations while delivering services within the scope of the agreement
Deliver on quarterly objectives, including customer satisfaction, references, revenue, utilization and margin
Manage client expectations and consulting service delivery using client management best practices and according to scope established by client agreements
Develop a repeatable, process-based approach that recognizes the interdependence of all key stakeholders among the Consulting Practice team enabling the team to scale for greater efficiency
Ensure continued emphasis and refinement on improving consulting approaches, processes including methodologies around quality and change control
Build relationships with senior-level client management to understand and solve business challenges and specific needs
Attend on-site events
Participate in thought leadership functions, such as industry conferences, webinars, and other external events that promote the Consulting Practice function within Fiserv
Provide consultative inputs (both internally and externally) on area(s) of subject matter expertise, including industry best practices, developing trends, and providing reusable content in the way of presentations and proposals
Developing leading industry insight to present to clients
Upsell - Provide support to sales executives to close consulting deals and initiate consulting projects
Serve as a change agent in institutionalizing a process excellence culture that changes our associate mindsets and behaviors
Up to 75%, may include weekend and holidays

131

Field Services Consultant Resume Examples & Samples

Provide post-sales technical expertise during the installation, implementation and maintenance of company products
Creates detailed design and implementation specifications for complex applications/systems prior to the solutions implementation
Will be involved in implementing solutions based on customer need/requirements
Ensures that client’s needs have been met and that the product/solution is fully functioning according to specification
Will provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications
May be required to build mini-applications based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client
May support pre-sales technical teams Account Executives with the assessment of a customers need to establish whether the requirements are achievable
Prepare detailed product specifications and plans for the development and implementation of customer applications/solutions
Makes technical sales presentations and product demonstrations
May provide technical POC deployments defining scope, requirement & use cases
Provide support to the production of technical RFP/RFI/RFC responses and technically qualifying opportunities based on Entrust Datacard Products
May provide partner training on specific Entrust Datacard products and attend trade shows presenting demo’s and workshops as required
Bachelor’s degree in Business, Engineering, Computer Science or equivalent work experience
Knowledge of Internet Security technology (e.g. PKI, Federation, SAML, SSO, Authentication and Access Management, 2nd Factor Auth, Fraud Detection, Smartcards / Tokens, WebServices). Knowledge of Entrust Datacard products and awareness of competitor product offerings would be an advantage
Previous experience in a pre and/or post sale position
Evidence of experience in consulting or software development and integration
Must be willing and able to act independently, including working at home and alone on client sites
Must have a flexible approach to travel which although primarily within the UK is likely to include Europe, Scandinavia, the Middle East and Africa. Typically, travel may be required once or twice a month
Must have the ability to travel and work freely within Europe ideally without the need for additional travel Visas
Experience with a security or enterprise software company is desirable
A strong technical background in Information Technology Security
Must be a self-starter with the ability to work independently or in a team environment

132

GV Associate Application Services Consultant Resume Examples & Samples

Optimization/Customizing of SAP HCM Modul with regard to client’s need and legislative requirements
Error analysis, troubleshooting, issue resolution, proposal/implementation/maintenance of solutions. Regression testing, Documentation maintenance
Customizing of Schemes and Rules (PY, TM)
Support and assistance for client/payroll specialist team. Communication maintained through the ADP CRM system and other ancillary databases

133

GV Application Services Consultant Resume Examples & Samples

Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation
Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering
Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required
Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application
Identify, manage and test SAP Note application as an Advanced Correction
1 - 3 Years of Directly Related Experience
Excellent Understanding of Payroll Processing Methodology
Skills & Abilities

134

User Services Consultant Resume Examples & Samples

Experience with providing Tier III level support for Windows 7 and 10
Experience with providing Tier II level support for macOS 10.10 through 10.12
Experience with enterprise desktop management solutions (SCCM, LANrev, LANDESK, Altiris, etc.)
Experience with Active Directory and Group Policy Management
0Experience with scripting and task automation
Experience with Windows server administration
Must be a highly motivated, dependable self-starter that works well in a team environment
Must be capable of multi-tasking and be willing to quickly and efficiently embrace change
Must have effective verbal, written and interpersonal communication skills
Must be willing to work additional or non-standard hours to complete projects and meet deadlines

135

User Services Consultant Resume Examples & Samples

Experience providing Tier III level support for Windows 10
Experience providing Tier II level support for macOS 10.12
Experience enterprise desktop management solutions (SCCM, LANrev, LANDESK, Altiris, etc.)
Experience Active Directory and Group Policy Management
Experience with scripting and task automation
Experience collaborating with other teams and technical contacts on various projects and implementations
Must be willing to work additional hours, sometimes with little advanced notice, to complete projects and meet deadlines

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