Contact Representative Resume Samples
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Contact Representative Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the contact representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
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TM
T Marvin
Thurman
Marvin
5721 Pollich Pike
Chicago
IL
+1 (555) 799 2051
5721 Pollich Pike
Chicago
IL
Phone
p
+1 (555) 799 2051
Experience
Experience
Los Angeles, CA
Field Contact Representative
Los Angeles, CA
Olson Group
Los Angeles, CA
Field Contact Representative
- Overseeing construction related compliance, with the assistance of SpaceX management
- Providing worker-education briefings that will include, but will not be limited to
- Assisting SpaceX employees during initial visits to the site
- Notifying SpaceX site management personal of any environmental or cultural resources related issues or concerns onsite
- Performing general site administration
- Monitoring Construction Storm Water Pollution Prevention Plan (SWPPP) Compliance
- Information regarding federally and State-listed species with the potential to occur in the area, impacts that may occur, conservation measures being implemented, their responsibilities under the ESA, and avoidance and reporting procedures
Los Angeles, CA
Contact Centre Representative
Los Angeles, CA
Mayer LLC
Los Angeles, CA
Contact Centre Representative
- QA resolved cases that have been assigned to developers and designers
- Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues
- Communicate effectively to our customers on HR policy, processes and tools providing education where necessary
- Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledge-base
- Resolve support issues in a prompt and efficient manner while escalating to technical team members when necessary
- Maintain a high level of knowledge regarding all products and systems
- Respond to email inquiries answering topics regarding programmatic policies, online application trouble shooting, and application status
present
Detroit, MI
Lead Contact Center Process Improvement Representative
Detroit, MI
Wilderman and Sons
present
Detroit, MI
Lead Contact Center Process Improvement Representative
present
- Make necessary adjustments to workforce management software to track the productivity of Call Center Agents
- Provide real-time updates to call center management regarding queue management and performance
- Provide regular and/or ad hoc reporting to call center management
- Perform other duties as assigned by management
- Provide administrative support to the Call Center and Call Center Management Staff
- Recommend procedural and operational guideline changes to improve communications and efficiency
- Create and maintain reports from scheduling (Aspect) software and other sources
Education
Education
Bachelor’s Degree in Empathy
Bachelor’s Degree in Empathy
University of Washington
Bachelor’s Degree in Empathy
Skills
Skills
- Knowledge of medical terminology and medical records sufficient to evaluate the extent of customer's knowledge of options and choices open to them
- Knowledge of procedures for processing and adjudicating claims for benefits
- Knowledge and skill in using various office automation programs and databases
- Knowledge of claims processing procedures and processes for resolving disputed claims
- Ability to communicate effectively, both orally and in writing
- Skill in communicating effectively with people from a wide variety of backgrounds and levels of understanding
- Knowledge of pertinent rules, regulations, policies, and components of Government healthcare programs, specifically DoD and TRICARE, and their interrelationships
- Knowledge of standardized principles, practices, and applied techniques of various health care programs, policies and regulations and comprehensive health care delivery systems related to benefits, entitlements, and reimbursement which affect the entitlements of the beneficiary population
- Experience coordinating and managing the Decent Affairs Program to include Personnel Casualty Reporting for all medical center deaths
- Experience developing and maintaining the Decent Affairs Standard Operating Procedures to ensure effectiveness
13 Contact Representative resume templates
Read our complete resume writing guides
1
Contact Centre Representative Resume Examples & Samples
- Take inbound and outbound calls answering topics regarding programmatic policies, online application trouble shooting, and application status
- Respond to email inquiries answering topics regarding programmatic policies, online application trouble shooting, and application status
- Resolve support issues in a prompt and efficient manner while escalating to technical team members when necessary
- Receive and process paper applications
- Mail out communication tailored to each application
- Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues
- Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledge-base
- Maintain a high level of knowledge regarding all products and systems
- QA resolved cases that have been assigned to developers and designers
- Minimum High School Diploma or equivalent required
- Excellent Customer Service skills and telephone etiquette
- Familiarity with Windows operating systems, software and IT terminology
- Must have excellent communication skills, both written and verbal
- Proficiency in French is a strong asset
- Experience working with First Nation and Métis communities is preferred but not required
- Strong analytical, problem solving, and troubleshooting skills
- Expertise in the Microsoft Office suite of products
- Attendance and punctuality is imperative
- College diploma is preferred
2
Contact Centre Representative Resume Examples & Samples
- Handle telephone calls, e-mail and chat queries,
- Communicate effectively to our customers on HR policy, processes and tools providing education where necessary
- Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. Escalate issues to Tier 2 when unable to resolve at first point of contact
- End-to-end ownership and resolution on EDM cases (incl. research, regular follow ups and proper communication of outcome to the requestor)
- Comply with tracking / administration requirements in relevant systems and repositories
- Customer focus
- Fluency in Dutch or French or German or Italian
3
Customer Contact Representative, & Plus Resume Examples & Samples
- Listen to the customer’s needs and provide the appropriate product and ordering recommendations while maintaining and strengthening the customer relationship
- Demonstrate and provide detailed product knowledge to help solve customers' questions and convert those product inquiries into sales
- Accurately capture, modify and communicate customer orders and requests, initiate credits and transfers, and update customer contact information
- Strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced and dynamic work environment
- Prior retail sales or customer service experience is necessary
- Personable, solutions focused, and are able to provide a “concierge” level of service to our valued Brooks Brothers customers
- Weekly Hours: Part-Time (less than 20 hours) Part-Time Plus (20-29 hours)
4
Contact Centre Representative Resume Examples & Samples
- High degree of responsiveness
- Ability to adapt to new information, procedures and business circumstances
- Good negotiation, influencing and conflict management skills
- Ability to multi task and perform under time constraints
5
Contact Center Outbound Representative Resume Examples & Samples
- Contact new customers during onboarding phase to ensure products received and offers additional products as needed
- Handle inbound calls, internet, email correspondence in respect to retention efforts to appease customer dissatisfaction
- Utilize knowledge of organization's campaigns/save offers as customer retention tool
6
Contact Center Service Representative Resume Examples & Samples
- High School diploma
- 1 year of experience in a call center, retail banking or operations function
- Requires strong oral and written communication skills, including excellent telephonic skills
- Proven ability to provide professional, responsive client service
- Working knowledge of Microsoft Office products and the ability to manage multiple computer applications simultaneously
- Detail orientated and well organized with a strong focus on client satisfaction
- Good problem-solving, negotiation, and time management skills
- Ability to work varied shifts and hours is required
- Bilingual skills preferred
- Knowledge of federal and state laws and regulations relating to deposit accounts and operations
- Provide Exceptional client service
- Proactively assess client’s service needs, resolving inquiries, providing client with account information and performing a variety of transactions on the client’s behalf
- Research and resolve problems and errors
- Provide client and branch support for online and mobile banking, debit card and all other account and loan related transactions
- Actively expand existing client relationships by cross-selling products and services or referring clients to appropriate sales staff
- Contribute to department service quality goal achievement
- Utilize computerized systems to gather information, troubleshoot and track calls
- Comply with policies, procedures, security requirements, and government regulations
7
Field Contact Representative Resume Examples & Samples
- Overseeing construction related compliance, with the assistance of SpaceX management
- Ensuring implementing project Special Conservation Measures (SCMs) (from 2014 FEIS)
- Providing worker-education briefings that will include, but will not be limited to
- Information regarding federally and State-listed species with the potential to occur in the area, impacts that may occur, conservation measures being implemented, their responsibilities under the ESA, and avoidance and reporting procedures
- Measures to prevent wildfires
- Procedures to limit the spread of noxious weeds
- Requirements for safe handling and disposal of construction waste
- Monitoring Construction Storm Water Pollution Prevention Plan (SWPPP) Compliance
- Activating our Cultural Resources Unanticipated Discovery Plan procedure, if needed
- Notifying SpaceX site management personal of any environmental or cultural resources related issues or concerns onsite
- Performing general site administration
- Shipping/receiving
- Day-to-day general site related tasks
- Equipment and supplies management
- Assisting SpaceX employees during initial visits to the site
- Assisting SpaceX Construction Manager as needed
- Bachelor’s degree in a science or environmental discipline
- Previous academic lab/research experience
- Master’s degree
- Strong working knowledge of the local ecology
- Experience working with United States Forrest and Wildlife Services
- SCUBA certified
- Strong proficiency with Microsoft Office Suite
- Previous experience as a Field Contact Representative or Construction Compliance Representative
- Previous experience working on construction related compliance
8
Contact Representative Resume Examples & Samples
- 464076600
- 9M-AFPC-1909280-830358-BG
- Work may occasionally require travel away from the normal duty station
- Knowledge of standardized principles, practices, and applied techniques of various health care programs, policies and regulations and comprehensive health care delivery systems related to benefits, entitlements, and reimbursement which affect the entitlements of the beneficiary population
- Knowledge of pertinent rules, regulations, policies, and components of Government healthcare programs, specifically DoD and TRICARE, and their interrelationships
- Knowledge of claims processing procedures and processes for resolving disputed claims
- Knowledge of medical terminology and medical records sufficient to evaluate the extent of customer's knowledge of options and choices open to them
- Ability to use and maintain a high degree of empathy, tact, and diplomacy when advising customers and dealing with sensitive patient issues
- Ability to communicate effectively, both orally and in writing
- Your Resume (your latest resume will be used to determine your qualifications)
- If you submit more than one copy of your resume, only the most recent (latest) version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent". It is your responsibility to check the status and timestamp of all documents you submit as part of your application
- If your resume includes a photograph or other inappropriate material or content, you will not be considered for this vacancy
- For qualification determinations your resume must contain hours worked per week and dates of employment (i.e., hours per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position
- A complete Occupational Questionnaire
- Additional Required Documents (see Required Documents section below). Ensure all submitted documents contain your full name, address, phone number and last four digits of your social security number
- Online Application (Questionnaire)
- Resume - If your resume includes a photograph or other inappropriate material or content, you will not be considered for this vacancy. Your resume may be submitted in any format. For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., hour per week and month/year to month/year or month/year to present). Resumes that do not contain this information may be marked as insufficient and applicants may not receive consideration for this position
- Transcripts - if qualifying based on education or positive education series
- DD214 or "Certification" of service (Document must reflect character of service)
- SF-15, Application for 10-Point Veteran Preference, if applicable
- Veteran Administration Letter of Disability Rating, if applicable
9
Lead Contact Center Process Improvement Representative Resume Examples & Samples
- Real-time monitoring of queues across multiple lines of business
- Analyze real-time call trends and making appropriate staffing adjustments
- Provide real-time updates to call center management regarding queue management and performance
- Provide regular and/or ad hoc reporting to call center management
- Create and maintain reports from scheduling (Aspect) software and other sources
- Coordinate appropriate allocation and availability of call center staff in order to achieve company goals
- Recommend procedural and operational guideline changes to improve communications and efficiency
- Make necessary adjustments to workforce management software to track the productivity of Call Center Agents
- Plan and schedule off-phone events
- Provide administrative support to the Call Center and Call Center Management Staff
- 2 + years of call center experience
- Strong multi-tasking and organizational abilities
- Excellent planning and time management skills
- Intermediate expertise in Excel and PowerPoint
- Ability to work flexible hours including nights and/or weekends and overtime as needed
- Excellent working knowledge of call center operations, metrics and related technology
- Ability to solve complex problems
- Queue Management experience
- High level of mathematical, statistical and analytical skills
- Demonstrated experience using call center tools such as Avaya CMS
- Workforce Management Scheduling Software Experience - such as: Aspect or IEX]
10
Contact Representative Resume Examples & Samples
- Develops, examines, adjusts, reconsiders, recommends settlement of various types of claims, receives and processes requests for authorization of healthcare services, supplies, and benefits
- Assists in determining the status of claims for services
- Explains and advises the basis for payment decisions and reasons for disallowance
- Examines claims for errors and initiates action to correct such errors in accordance with current operational policies, as well as exercising judgment in claims resolution where policies may be vague or interpretation may be required
- Works directly with Veterans, beneficiaries, providers and collection agencies in an effort to mitigate or resolve situations in which the Veteran or beneficiary has been placed in an adverse credit situation due to non-payment and/or untimeliness of payment of medical claims
- Conducts telephone interviews and creates responses to inquiries regarding any program administered by the VA Office of Community Care
- Independently composes responses to inquiries in those cases where replies are required
- Records new and/or updated information in computerized database(s) necessary for maintaining, routing, and tracking correspondence
- Participates in special or confidential studies, relative to the development of enhanced or new systems or processes to manage the flow of communications through the CSC and/or the VA Office of Community Care
- Assists with the on-the-job training for newly appointed Customer Service Representatives as necessary, or as directed by the Supervisor or Chief, CSC
- Knowledge of procedures for processing and adjudicating claims for benefits
- Knowledge and skill in using various office automation programs and databases
- Knowledge of eligibility requirements for various health benefits and payment methodologies
- Skill in communicating effectively with people from a wide variety of backgrounds and levels of understanding
- To begin, click to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire
- Click Submit My Answers to submit your application package
- Responses to the Occupational Questionnaire
- Other documents - use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information
11
Representative, Contact Center Resume Examples & Samples
- Some customer service or HR experience required; shared services center experience preferred
- Experience with Microsoft tools and applications required
- Excellent communication skills (oral and written) as well as active listening skills
12
Contact Representative Resume Examples & Samples
- Responding to questions, researching, identifying and resolving issues pertaining to insurance and third party billing practies
- Providing eligibility and benefits counseling; and,
- Reviewing, updating and editing master record information contained in a computerized database
- Providing eligibility and benefits counseling
- Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience
13
Contact Representative Resume Examples & Samples
- Determine appropriate action and identify alternatives in resolving issues related to benefits eligiblity
- Preparing well defined case notes including updating callers records in a computerized database
- Answering telephone inquiries and having the ability to be an attentive listener focused on callers questions and/or concerns
- Inputting and accessing information through various data systems related to benefits or patient care
- Research and apply federal regulations and policies to advise others on the correct procedure
14
Lead Contact Representative Resume Examples & Samples
- To begin, either click the "Create a New Account" button and follow the prompts to register or if you previously registered, click the "" button and follow the prompts
- You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to "My Account" to view and update your information, as necessary
- To complete, you must click the "Submit Application" button located at the bottom of the "Application Review" page
- To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received
- To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete
15
Contact Representative Resume Examples & Samples
- Experience coordinating and managing the Decent Affairs Program to include Personnel Casualty Reporting for all medical center deaths
- Experience completing the administrative and technical requirements associated with each death occurring within the area of responsibility
- Experience developing and maintaining the Decent Affairs Standard Operating Procedures to ensure effectiveness
- Complete resume with relevant experience where you worked, job title, duties and accomplishments, employer's name and address, supervisor's name and phone number, starting and end dates (Mo/Yr), hours per week and salary. If you are a current or previous federal employee, provide your pay plan, series and grade level (e.g. GS-0201-09)
- Complete assessment questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/10008082
- Supporting documentation
- CASUALTY OPERATIONS
- CUSTOMER SERVICE
- INFORMATION MANAGEMENT
16
Contact Center Outbound Representative Resume Examples & Samples
- Contacts new customers during onboarding phase to ensure products received and offers additional products as needed
- Handles inbound calls and email correspondence in respect to retention efforts to appease customer dissatisfaction
- Utilizes knowledge of organization's campaigns/save offers as a customer retention tool
- Provides excellent customer service and provide answers to client questions within set standards
- Identifies and meets customer needs through providing advice, guidance and education to customers on the full ranges of bank products and services Regions offers
- Achieves or exceeds performance targets monthly for quality assurance, efficiency, and meeting customer needs
- Uses effective sales and inbound/outbound telephone techniques to solidify and build client relationships
- Completes all required documentation to meet client needs
- Follow-through on customer inquiries, requests or complaints
- Resolves issues promptly
- Places follow-up telephone calls to customers as necessary
17
Contact Centre Representative Resume Examples & Samples
- Previous experience in a Healthcare Insurance Contact Centre Environment (desirable)
- Proven Telephone customer service experience
- Demonstrable experience of consistently exceeding customer expectation
18
Contact Center Senior Service Representative Resume Examples & Samples
- 3 years of experience in a call center, retail banking or operations function required
- Experience in effective sales and referrals
- Strong oral and written communication skills, including excellent telephonic skills
- Proven ability to provide professional, accurate and responsive client service
- Proficient use of Microsoft Office products and the ability to manage multiple computer applications simultaneously
- Strong problem-solving, negotiation, and ability to multi-task effectively
19
Supervisory Contact Representative Resume Examples & Samples
- Knowledge of SSA Policy, Programs and Procedures
- Ability to Lead and Motivate Others
- Ability to Analyze Data
- Ability to Communicate Orally
- Ability to Communicate in Writing
20
Lead Contact Representative Resume Examples & Samples
- Experience Assessment: 50 points
- Performance Appraisal: 35 points
- Awards: 10 points
- Career Achievements: 5 points
- Knowledge of SSA programs, rules, laws, regulations and post-entitlement processes
- Ability to lead and motivate others
- Ability to analyze and research issues to resolve workflow problems, errors or discrepancies
- Ability to communicate orally
- Ability to use online technology and automation tools
21
Contact Center Service Representative Resume Examples & Samples
- 7/21, 10am – 3pm: Base Camp – New Employee Orientation
- 7/24 – 7/28, 10am – 4pm: Sales Training
- 7/31 – 8/4, 10am – 4pm: Sales Training
- 8/9 – 8/11, 10am – 3:30pm: Service Training
- Previous retail and/or customer service experience
- Strong familiarity with computer software and programs – which includes, but not limited to chat and email software/ programs
- Demonstrated ability to multi-task using a computer, and ability to navigate through multiple screens
- Schedule flexibility to meet business needs including weekends & peak sales periods
- Ability to meet or exceed attendance requirements, providing reliable and predictable attendance
- Ability to communicate effectively and accurately verbally and in writing
- Able to respond to customers over the phone, taking phone calls through-out their shift, up to 10 hours a day
- Has a passion for the outdoors, REI product and gear and applies knowledge in a manner that best serves REI members and customers
- Clearly conveys and accurately receives information by a variety of methods and in various situations
- Builds rapport with all kinds of people inside and outside the organization
22
Contact Center Products & Service Representative Resume Examples & Samples
- Answer the call. Answer our customers’ wide-array of questions while providing an effortless shared value customer experience
- Meet the need. Identify and meet the customers’ needs by providing advice, guidance and education on the full range of our products and services
- Keep your eye on the prize. Improve customer retention through programs and services provided to the customer
- Build relationships. Use effective techniques to solidify and build the customers’ relationship with us
- Own it. Take control of your own career. Go above and beyond to meet the customer need and receive ongoing opportunities for salary elevation and/or other benefits, in addition to monthly incentive eligibility
- Put people first. Be the banker you’d want to bank with, by providing excellent service and answering all questions. service and answering all of their questions
- Computer skills with the ability to navigate various systems
- Ability to make recommendations to customers about different products/services
- Ability to work a flexible schedule which includes all hours of the contact center
23
Contact Representative Resume Examples & Samples
- Work occasionally requires travel away from the normal duty station
- Specialized knowledge of principles and practices relating to the entire military health care delivery system to include TRICARE, Uniformed Services Health Benefits Program (USHBP), DoD Sponsored dental plans, Continued Health Care Benefits, Program for Persons With Disabilities, Medicare and supplemental insurances, VA benefits and health benefits for foreign nationals. Able to understand regulations and standards of various regulatory groups and be knowledgeable about government agencies
- Superb oral and written communications skills and knowledge of customer service principles, methods and practices. Excellent interpersonal relationship skills, to include a working knowledge of conflict resolution techniques and age appropriate educational techniques. Able to effectively work with individuals under severe stress due to health care problems, financial difficulties, and emotional family issues
- Knowledge and understanding of the Southern Region, contract language, local access to care procedures and regional health care issues and initiatives. Knowledge of TRICARE medical claims processing in accordance with established regulations and procedures.Knowledge of medical terminology and familiarity with medical coding using the International Classification of Disease manual (ICD-9) and Common Procedural Terminology (CPT)
- Knowledge of Social Security Benefits System, Medicare, Medicaid, Exceptional Family Member Program, and third-party health insurance conventions and procedures is required for the incumbent to successfully integrate these programs and benefits as they relate to the 81st Medical Group mission
- Knowledge of statistical reporting and management principles with emphasis on MTF and health care administration. Incumbent must be cognizant of the theories, principles, practices, and applied techniques of how medical services are organized, delivered, and financed both in the military service and civilian sector
- Knowledge of referral, authorization, and NAS, coordination process of the MCSC in order to perform claims research analysis to resolve unpaid claims, to conform Point of Service charges and to effectively communicate claims inquiries to beneficiaries and providers
