Renewal Representative Resume Samples

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A Altenwerth

Alanis

Altenwerth

44794 Collier Shores

Houston

+1 (555) 938 5622

44794 Collier Shores

Houston

Phone

p +1 (555) 938 5622

Experience Experience

Chicago, IL

Renewal Representative

Chicago, IL

Feest-Lowe

Chicago, IL

Renewal Representative

The primary responsibilities of this role include: Working with Customer Success Managers to develop renewal and close plans
Coordinate issues as they arise to ensure resolution and work with team to improve process, efficiency and productivity
Assist with developing and continuously updating quarterly renewal forecast
Recognize trends to help develop programs which maximize retention
Assist CSM team with renewal process from start to finish for a defined book of business
Performs other duties as assigned
Assists in negotiation of maintenance agreements

Chicago, IL

Services Renewal Representative

Chicago, IL

Feeney, Renner and Haag

Chicago, IL

Services Renewal Representative

Executing sales activities (e.g. presentations)Negotiating and commercial management of designated Accounts
Work closely with Renewal Reps in the team
Produce regular and accurate forecasts as requested by the Support Sales Manager Ensure OKS is updated frequently
Presenting quotations to clients and manage them through the approval process
Producing Management reports on regional Support Renewals business
Performing Quality Assurance on regional Support renewals business
Building and maintaining relationships with decision makers in the designated Accounts

present

Houston, TX

Maintenance Renewal Representative

Houston, TX

Wolf-Lindgren

present

Houston, TX

Maintenance Renewal Representative

present

Build relationships and negotiate with existing customers, being the “go to” account manager for customers and partners
Document management in client database
Build strong cross functional relationships within the Micro Focus group to improve the effectiveness of Customer Care
Use and maintain the Customer Relationship Management (CRM) and other systems, data and processes
Develop and nurture strong customer relationships
Daily related admin work
Uncover and motivate lapsed customers to come back onto maintenance

Education Education

Bachelor’s Degree in Initiative

East Carolina University

Bachelor’s Degree in Initiative

Skills Skills

Excellent Communicator: ability to convey scenarios in a simple, clear manner
Previous sales experience representing a high technology product or service with demonstrated ability to meet or exceed a sales quota desired
Exceptional organizational skills with the proven ability to prioritize and complete multiple tasks to meet deadlines and quotas
4) Be careful and logical. Can handle complicated case with good accuracy
Demonstrates the ability to personally plan for achievement of performance goals and exceed quota for the assigned territory
Understanding of legal/commercial terms in SaaS contracts (contract experience in enterprise software or technology service agreements)
Ensure the accuracy and timely submission of maintenance renewal quotes within assigned territory
Take an account management approach to identify co-termination and reinstatement opportunities
The Support Renewals Representative is responsible for actively engaging clients in pursuit of continued renewal of Maintenance Contracts
Maintain accurate forecast and activities for assigned region in the CRM

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12 Renewal Representative resume templates

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Senior Maintenance Renewal Representative Resume Examples & Samples

Prepare renewal quotes for maintenance contracts within 90 - 120 days prior to expiration
Review and interpret contractual terms and conditions
Contact and follow-up with customers and partners to ensure timely maintenance renewal
Prepare order packet to submit for maintenance renewal processing and invoicing
Basic product understanding, system knowledge and processes to assist in selling maintenance renewals
Assist customers with any product discrepancies in their install base to include license reconciliations and audits
Manage customer requests for contract merges, transfers and licenses purges
Partner with field sales to save any potentially lost maintenance renewal
Track contract non-renewal including reasons for cancellation
Prepare forecasts of maintenance renewal bookings within a 10% accuracy rate
Timely resolution of backlog in assigned territory, track cancellations to ensure accurate processing
BMC is an Equal Opportunity Affirmative Action Employer
Must thrive in a quota driven environment
Must have the ability to negotiate and up-sell maintenance offerings and build relationships both internally and externally
Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision
Must have demonstrated ability to work independently as well as in a team environment
Must possess excellent customer service skills with an orientation towards helping the customers
Excellent oral and written communication skills and strong computer proficiency
Knowledge and ability to forecast maintenance bookings and a strong desire and willingness to learn
Strong working knowledge of Microsoft Office, Oracle and Salesforce.com applications is desired
5+ year previous experience in sales, specifically software maintenance renewals, is preferred
Bachelor’s Degree or Equivalent Work Experience

Volume Renewal Representative Resume Examples & Samples

At least 1 year work experience in Sales or applicable internship experience
Readiness to travel up to 25% travel annually
At least 1 year experience in Consultative Sales and Leadership Experience
At least 1 year experience in social digital media/tools
At least 1 year experience in application development, web design, or coding experience

Customer Renewal Representative Resume Examples & Samples

Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information
Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds
Working with various departments across the organization to advocate for the customer and work together to resolve any issues
Following up on assigned customer software renewal quotes and/or generate custom quotes and present to the customer
Verifying pricing, licenses, expiration dates with customers and resellers globally
Resolving order issues with customer service and order management
Performing other administrative support duties as requested
Previous customer retention, sales, or collections experience
Ability to multi-task and track multiple issues
Previous experience with CRM and/or ticketing software helpful

Renewal Representative Resume Examples & Samples

Own a US territory to achieve and exceed the quarterly quota
Generate renewal invoices, negotiating with the customer, and processing payments in Oracle Service Contracts (SC) in accordance with TIBCO’s policies and procedures
Coordinate issues as they arise to ensure resolution and work with team to improve process, efficiency and productivity
Ensure systems and data are managed for complete accuracy
Upsell customer on higher level of Service or additional Support or Online Training offerings
Ensure annual uplift of 3-5% unless it is capped within the legal contract
Bring innovative thinking to the Renewal's team by positioning better maintenance value proposition for our customers and embracing the broader customer relationship proactively managing any risks to annual renewals
Help to identify operational improvements in our renewal processes
Proven experience successfully achieving and exceeding performance goals
2+ years of experience in maintenance renewal sales preferred
Working knowledge of Oracle Service Contracts, Oracle Financials, Siebel and BI Tools preferred
Very strong written and verbal communication skills and ability to effectively communicate to all levels of the organization
Demonstrated ability to build strong relationships with peers and managers across the organization
Spanish speaking is not required, but strongly preferred
Ability to maintain a professional dialogue and demeanor in challenging situations

Renewal Representative Resume Examples & Samples

1) Business level communication skills in Japanese: to be not only fluent but also very convincing, and sophisticated with Japanese business conventions
2) Can develop business relations with customers’ manager level individuals
3) Have mature salesmanship. Can work independently on a business territory and deliver results
4) Be careful and logical. Can handle complicated case with good accuracy
2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures

Renewal Representative Resume Examples & Samples

The primary responsibilities of this role include: Working with Customer Success Managers to develop renewal and close plans
Forecasting renewals
Educating customers on the renewal process
Coordinating resources needed to execute against renewal plans
Identifying cross-sell and up-sell opportunities
Managing renewal exceptions
Submitting orders and bookings
Managing upsell and cross-sell opportunities
Managing and monitoring the contracting process
Working with Customer Success Managers to coordinate products and services that match customer needs
Strong writing and coordination skills
Ability to influence and persuade
Excellent speaking and presentation skills
Strong strategic and analytical thinking skills
Solid collaboration skills and teamwork ability

Services Renewal Representative Resume Examples & Samples

Will be responsible for Selling Support Contract for both Hardware & Software (Small and Medium Accounts)
The candidate will be covering Middle East and Africa as main countries & will give support to other French speaking African Countries
Performing Quality Assurance on regional Support renewals business
Producing Management reports on regional Support Renewals business
Eventually maintaining the regional approval function
Candidate will be primed and prepared to fill in for Support Renewal Rep role. By attending training, and meetings to understand the business to eventually fill in for gaps or work overflow needed. Maintaining Support renewal revenue in the designated Accounts
Maintaining Support Renewal forecasts and Oracle Service Contracts system (OKS)
Building and maintaining relationships with decision makers in the designated Accounts
Executing sales activities (e.g. presentations)Negotiating and commercial management of designated Accounts
Managing the bid process through to closure Ensuring client issues are escalated to the relevant parties within Oracle Working with designated Partner organizations on specific opportunities
Work closely with Renewal Reps in the team
Build and maintain relationships within Support and across Lines of Business to ensure resources are made available as and when required write approval requests, where necessary, in compliance with Oracle standards
Obtain appropriate management approvals
Ensure the contracts are legally compliant and commercially viable
Produce regular and accurate forecasts as requested by the Support Sales Manager Ensure OKS is updated frequently
Maintain a breadth of knowledge of Oracle�s products and Services
Operate in line with Oracle�s business processes and procedures

Services Renewal Representative Resume Examples & Samples

Czech proficiency
Very good English skills
Proven experience of IT-Hardware & Software support services and components
Good customer skills
Good numeracy and attention to detail
Ability to effectively manage multiple tasks and priorities
Ability to work in a high pressured, fast moving and challenging environment

Services Renewal Representative With German Resume Examples & Samples

Very good communication skills, both written and verbal
Proven influencing and negotiation skills
Strong objection handling abilities
Ability to adapt and acquire new skills quickly
Experience of using computer systems

Renewal Representative Resume Examples & Samples

Achieve quarterly assigned sales quotas
The Support Renewals Representative is responsible for actively engaging clients in pursuit of continued renewal of Maintenance Contracts
Ensure the accuracy and timely submission of maintenance renewal quotes within assigned territory
Take an account management approach to identify co-termination and reinstatement opportunities
Demonstrates the ability to personally plan for achievement of performance goals and exceed quota for the assigned territory
Maintain accurate forecast and activities for assigned region in the CRM
Leverage cross-functional resources to achieve results/meet customer needs
Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Renewal Representative Resume Examples & Samples

Assist CSM team with renewal process from start to finish for a defined book of business
Understand and effectively navigate all internal Oracle processes and policies related to customer renewals including deal management, legal review, approvals, finance/credit, revenue recognition, booking/provisioning, etc
Monitor contract and business terms to mitigate risk and ensure swift on time delivery
Act as a liaison between CSM team, contract deal management and all other applicable internal teams to articulate and facilitate appropriate commercial terms and process
Validate all aspects of contract packages for accuracy and compliance
Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
Assist with developing and continuously updating quarterly renewal forecast
Assist CSM team with maximizing renewal outcomes/rates and achieving/exceeding quarterly renewal targets
3-5 years sales/contract management experience in technology environment
Experience with cloud-based/SaaS solution offerings
Understanding of legal/commercial terms in SaaS contracts (contract experience in enterprise software or technology service agreements)
Team player who will work within the company to continue improving/optimizing organizational processes
Quality Focused: Ability to independently produce high quality work while balancing internal need for timely response on simultaneous, in-process transactions
Excellent Communicator: ability to convey scenarios in a simple, clear manner
Critical Thinking: Ability to understand and follow established policies and procedures, as well as problem solve and apply sound judgment when executing non-conforming transactions
Proactive: Identify potential deal efficiencies and communicate to group
Flexible: Adapt to changing business rules and environment
Professional: Must thrive in a fast-paced, high-energy deadline-driven environment, while maintaining professional demeanor and customer focus at all times

Services Renewal Representative Resume Examples & Samples

Excellent communication and negotiation skills with a right customer service attitude
Takes initiative; and uses all available resources
Strong analytical skills and should have good knowledge of excel
Excellent research and problem solving skills with an analytical bent of mind
Effectively manages time and priorities to meet service requirements
Self-motivated; focused and driven to achieve goals
Exercises judgment, initiative and discretion when providing solutions to customers
Able to apply knowledge and make decisions with minimal direction from management
Projects a positive, professional image
Demonstrated ability to meet deadlines
Demonstrated ability to suggest and implement continual improvements
Demonstrated ability to work in collaboration with others to achieve goals

Renewal Representative Resume Examples & Samples

Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue
Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
Positively interacts and collaborates with Customers, Veeam partners, and Veeam associates
Identifies and pursues maintenance reinstatement opportunities
Assists in negotiation of maintenance agreements
Accurately records all activities on customer/partner record in SalesForce
Achieves target quota
Update Account & Contact information
Bachelor’s Degree required (A combination of education and experience will be considered)
Previous product or services sales experience in software or related industry is a plus
Previous support and/or maintenance renewal sales experience is preferred
Superb customer service skills are required
Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
Ability to work in a semi-autonomous and fast-paced environment; must be a high-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
Account management/sales experience is preferred
Experience compiling, querying, analyzing and reporting data
Proficiency with SalesForce is desirable
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Renewal Representative Resume Examples & Samples

Achieve monthly, quarterly & annual revenue / retention targets
Effectively manage set of assigned accounts
Maintain detailed account of daily activity in SFDC
Defend against competitive pressures and uncover additional opportunities
Maintain accurate weekly, monthly and quarterly forecast for assigned region
Effectively uncover accounts which may have risk and develop plans to mitigate it
Respond to inbound customer account and billing inquiries (email/phone) efficiently
Recognize trends to help develop programs which maximize retention

Account Management Renewal Representative Resume Examples & Samples

Achieve/exceed quarterly and yearly quota
Delivery of Support Renewal Quotes, proactively or in response to a customer request
Effectively sell Maintenance & Support renewals to assigned partners/territory
Aggressively manage partner opportunities resulting in order of renewal offer
Manage pipeline with probability of closure along with expected timeline of order
Responding to customer inquiries about existing support coverage and future contract expiry timeframes
Work with Partners to develop processes for the proactive renewal of support contracts to increase overall renewal rates with each partner and for specific lines of business
Strong Customer Contact / Customer Relationship Building background experience
Solid Sales Accumen
Strong written and verbal skills essential
Track history of meeting/exceeding quotas
Pipeline management experience
Ability to accurately forecast opportunities in pipeline

Renewal Representative Resume Examples & Samples

Previous sales experience representing a high technology product or service with demonstrated ability to meet or exceed a sales quota desired
Previous inside sales experience desired
Experience working with agreement offerings and in positioning the benefits of those offerings for customers
Exceptional organizational skills with the proven ability to prioritize and complete multiple tasks to meet deadlines and quotas
Demonstrated experience prioritizing tasks and maintaining focus on key areas
Ability to work in a semi-autonomous and fast-paced environment; must be a high-energy, motivated self-starter
Monitors the funnel of expiring agreements, contacts customers anywhere from 30 days to 6 months (depending on product) in advance of expiration, and provides a proposal/quote to the customer for the continuation of their support and products
Monitors proposals/quotes outstanding to customers to ensure that sales are closed
Interacts and collaborates externally with partners and end users and internally with the Veeam sales team
Handles customer inquiries by explaining the provisions and benefits of the proposed plans; up-sells and upgrades products
Actively pursues the list of lapsed customers, end users and channel partners to sell reinstated products
Tracks proposals/quotes outstanding, orders received, the rate of renewals, and the current forecast for reporting to management
Generates quotes and assures that contracts contain appropriate terms and conditions for maintenance renewals selected by the customer
Assists in negotiation of contracts or maintenance agreements

Maintenance Renewal Representative Resume Examples & Samples

Meet and/or exceed your assigned quota
Negotiate, protect and grow the maintenance revenue stream within your assigned customer base
Drive on time and accurate renewals by following internal processes and procedures
Uncover and motivate lapsed customers to come back onto maintenance
Analyze data to understand your customer and their buying relationship with Micro Focus
Increase customer satisfaction by serving as a customer advocate to interact with various internal departments on behalf of your customer
Take complete ownership of your renewals and be responsible for completing the sales process within these deals
Develop and nurture strong customer relationships
Build relationships with the field sales reps and leverage those relationships to produce positive outcomes for the company and your customers
Use and maintain the Customer Relationship Management (CRM) and other systems, data and processes
Speaks French fluently
BA from a 4 year college or university or 3+ years business experience
Previous sales/customer support experience, especially in a technology environment
Ability to work well in a team environment
Desire to meet and exceed sales goals, especially on behalf of the team
High level of motivation, drive and determination
Demonstrate potential and desire for sales success and ongoing desire to improve

Maintenance Renewal Representative Resume Examples & Samples

The Maintenance Renewals Representative is responsible for actively engaging clients in pursuit of continued renewal of Maintenance Contracts
Build relationships and negotiate with existing customers, being the “go to” account manager for customers and partners
Identify and respond to customer (internal and external) enquiries for administrative support

Spanish Maintenance Renewal Representative Resume Examples & Samples

Serves as a key contact for customers
Demonstrated success in evaluating customer needs and developing actions plans
Team player who can quickly establish working relationships with a wide range of staff including representatives from field sales, marketing, finance and product support
Articulate and professional, enthusiastic attitude and a focus on results
Business minded with strong communication, negotiation skills, and sales acumen
Fluent Spanish

Maintenance Renewal Representative Resume Examples & Samples

100% attainment of quota
Attainment of Key Performance Indicators and Success Metrics
Understand and comply with all required MicroFocus programs, processes and systems
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Maintenance Renewal Representative Resume Examples & Samples

Calculate maintenance renewal price and generate renewal order forms, issue renewal document to customer in time
Primary contact with customer, make sure customer receives the orders, answer or clarify any question customer has, and make regular follow up until issue closed
Ensure all maintenance renewals are completed in order with defined practices and processes
Ensure all maintenance renewals are billed accurately and on time to minimize delayed payment
Ensure client database is updated in time and reflect current agreement status
Document management in client database
Daily related admin work
Other duties as assigned by superior