Collections Representative Resume Samples

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H Walter

Henri

Walter

54061 Osinski Divide

Phoenix

+1 (555) 637 6095

54061 Osinski Divide

Phoenix

Phone

p +1 (555) 637 6095

Experience Experience

San Francisco, CA

Collections Representative

San Francisco, CA

Wolf-MacGyver

San Francisco, CA

Collections Representative

Provide Risk Management through the timely escalation of defaulted contracts to management for direction and remediation solutions
Work with Customer Accounts Manager and the Legal & Compliance team to manage legal files
Provides assistance in resolving title and insurance deficiencies, as well as handling insurance wrecked or totaled equipment issues
Demonstrates a positive attitude, quality work ethics, works well with others, and respectful of other associates at all times
The position works in a cooperative team environment to provide value to customers (internal or external)
Place or receive calls in priority order as established by management
Some work is completed without established procedures

Detroit, MI

Credit & Collections Representative

Detroit, MI

Cummerata, Frami and Leannon

Detroit, MI

Credit & Collections Representative

Consistently meets or exceeds established goals and performance metrics which reflect higher performance expectations
Work with management to ensure past due dollars are being reduced
Create reports necessary to reconcile accounts and to report to management the status of accounts. Print invoices and statements to send to customer
Establish credit limits, make proposals to change credit limits and participate in managing overall portfolio risk
Meets established monthly individual Performance Goals and Group Collection Target
Responsible for maintaining close working relationships with both outside customers and ESC management
Utilize Get Paid and SAP to assist in performing collection and deduction research

present

Philadelphia, PA

Senior Collections Representative

Philadelphia, PA

Reichel-Terry

present

Philadelphia, PA

Senior Collections Representative

present

Communicates with plants, sales and IT personnel regarding issues regarding issues servicing customer accounts (order entry, billing, EDI, quality, etc.)
Responsible for developing, implementing, maintaining and managing organization policies on collection practices
Responsible for identifying problems / trends in medical documentation and reporting them in a timely fashion
Answers patient and customer questions regarding billing and statements
Responsible for processing payments, adjustments and denials according to established guidelines
Assist with training materials and training staff members
Review medical record documentation to identify services provided by physicians and mid-level providers as it pertains to claims that are being filed

Education Education

Bachelor’s Degree in Accuracy

University of North Texas

Bachelor’s Degree in Accuracy

Skills Skills

Basic typing ability, ability to multi-task, basic math skills, problem solving skills and communication skills
Excellent problem solving skills and ability to use good judgment to make decisions
Ability to apply good judgment and professional integrity in decision making
Comfort working in a fast-paced, high-volume office setting with great attention to detail with 100% quality
Excellent customer service skills with the ability to maintain professionalism and confidentially at all times
Strong interpersonal skills, good verbal and written communication skills
Excellent computer skills, including the ability to use databases, spreadsheets, and word-processing software
Strong organizational skills with ability to prioritize multiple task
Good working knowledge of Canadian consumer laws pertaining to automotive lease and loans (asset)
Ability to maintain a professional attitude and demeanor when dealing with challenging customers

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15 Collections Representative resume templates

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Collections Representative Resume Examples & Samples

Utilize advanced negotiation skills to resolve delinquency issues
Research problems, such as skip tracing, to develop external contacts
Share knowledge with less experienced collectors
Increased opportunity to interpret procedures and instructions to choose among alternative courses of action to resolve delinquencies
Understand collections fundamentals
Advanced negotiation skills
Proven ability to communicate both written and verbally
Demonstration of excellent organization skills

Collections Representative Resume Examples & Samples

High School Diploma, GED or equivalent experience
Proficiency with Windows based applications
Excellent communication and negotiation skills
An understanding of Collections fundamentals
Experience working in a fast-paced environment
A commitment to dealing with clients and team mates with the utmost integrity and transparency
Thick skin and an unflappable nature—the ability to deal with a variety of personalities and scenarios
The ability to empathize with clients who may be going through a hard time and the dedication to guide them through their situations
An open and friendly way of communicating that can put clients and colleagues at ease
A strong interest in continued learning and career advancement opportunities

Collections Representative Resume Examples & Samples

Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept
Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally
Determine cause of delinquency and best course of action to assist delinquent customer
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries, etc. in the collection system
Order updated credit bureau report or initiate skip tracing process in accordance with established standards
Initiate deferrals on accounts based upon written policy guidelines
Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards
Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures
Process customers' payments through electronic draft, if applicable
Process account maintenance transactions according to established guidelines
Good time management/organizational skills
Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
Previous customer service, collections, or sales experience

Collections Representative, Stevens Point Resume Examples & Samples

Contact delinquent loan customers daily by telephone via the auto-dialer and/or dial directly to resolve delinquency issues. Plus, handle incoming calls from account holders or colleagues
Meet department goals for delinquency resolution by contacting and resolving the greatest number of customer issues to reduce bank risk
Submit referrals to the proper departments to resolve issues related to misapplied payments forced place insurance, escrow inquiries, etc
Assist in the training of new associates

Collections Representative Resume Examples & Samples

Timely collection of all past due items (Rental, Tax, Usage, Late Fees etc.)
Demonstrates a positive attitude, quality work ethics, works well with others, and respectful of other associates at all times
Ability to work in a fast paced, team environment with high call volume, keeping good composure even during disputes
Ensure the timely and proper application of cash to customer accounts
Understanding of Infolease, including payment application methodology and other critical areas required to successfully manage the portfolio and bring timely resolution to open activities
Provide Risk Management through the timely escalation of defaulted contracts to management for direction and remediation solutions
Other business initiatives as requested
Experience Required: 0 - 2 years prior Collection or Customer Service experience and/or experience in Accounting or other financial disciplines
Microsoft Excel and Word proficiency
Ability to effectively and efficiently multi-task
Strong command of Infolease application preferred
Ability to understand and resolve complex customer issues
Strong account reconciliation understanding/ability required
Background or understanding of accounting practices preferred
Bi-Lingual (Spanish) preferred

Collections Representative Intern Resume Examples & Samples

Responsible for assisting with customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
Accountable for assisting in reducing delinquency for the department
Demonstrate a positive attitude, work ethic and ability to work well with others in team and throughout the company
Assist in providing status updates on account reviews on high risk delinquent accounts
Assist in special projects for the department
Establish and maintain effective and cooperative working relationships with other departments (Customer Service, Operational Accounting, Dealers and Sales)

Collections Representative Resume Examples & Samples

Take all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound calls
May initiate and prepare files for repossession, charge-off, NOD and skip trace
Ability to assess customer’s financial situation for possible referral for loss mitigation
Understands and adheres to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting Act
2+ years of collection/customer service experience and/or product knowledge
Good knowledge of consumer and or mortgage collection activities
Knowledge of Fair Debt Collection Act, Collection Laws and Fair Credit Reporting Act
Bilingual is a plus, but not required

Collections Representative Resume Examples & Samples

6+ months of customer service experience in any industry or equivalent military experience
Have at least 6 months experience in a collections position
Experience working in an environment where service levels are tracked

Collections Representative Resume Examples & Samples

Maintain assigned high volume accounts
Review and modify credit limits
Review orders in credit check to release
Put delinquent accounts on credit hold
Process adjustments to the account based on customer approval
Process reconciliations and refunds (accounts in credit balance) based on customer approval
Process Credit applications/references for new accounts
Handle settlements
Review pricing/discount/short shipment charge backs to determine validity
Send delinquent accounts to Collection
Handle bad debt write off’s
Assist Credit & Collections Manager
Perform related duties as required
Minimum of 2-4 years' Collections experience
SAP experience within the last year (Credit and Collection role or AR) a must
Knowledge of MS Word and Excel required
Must be well organized and attentive to detail

Accounts Receivable Collections Representative Resume Examples & Samples

Research disputed accounts and take appropriate action to minimize risk
Demonstrates exceptional phone skills and customer service skills
Demonstrates excellent problem solving and analytical skills
Demonstrates excellent verbal communication skills
Demonstrates strong organizational skills
Demonstrates working knowledge and proficiency of PC and software to include: MS Word, Excel, and ability to learn proprietary software

Collections Representative Resume Examples & Samples

0 – 2 years of experience in customer service and/or call center support
Demonstrated competency in soft skills such as
Active listening
Strong verbal and written communication
Problem solving, sales, negotiating, and de-escalation
Collaboration, team orientation, ability to influence
Decision making, ability to follow through and follow-up
Demonstrated ability to multi-tasking, organize, and time/task manage effectively
Attention to detail with a sense of urgency and accountability
Ability to work effectively in a high demand and fast paced environment
Familiarity with a variety of office equipment, database systems, and software such as Word, Excel, Power Point, email- ,etc
Flexible schedule; ability to support a 24-7 call center environment

Collections Representative Resume Examples & Samples

Consistently exceed individual performance metrics for peer group for collection efforts of assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept, and/or delinquency. These accounts may require more complex collections techniques and/or research
Call assigned accounts in order of the collection system queue priority as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally
Assist less experienced collections representatives with more difficult collection accounts and client calls. Act as an advisor to less experienced collections representatives
Recommend accounts for repossession/foreclosure when necessary
Order updated credit bureau report or initiate skip tracing process in accordance with established standards. May utilize basic skip tracing tools
Ensure that all delinquent accounts and queues have been thoroughly worked according to standardized collection procedures
Counsel difficult and/or irate customers
One to two years of collections experience
Consistently exceeded production performance of peer group on goals established for Collections Representative I position, if applicable
Strong understanding of all regulatory requirements surrounding collections

Collections Representative Resume Examples & Samples

Facilitate the timely repayment of obligations and to help minimize loss on all contracts. Includes calculating buyouts, recommending contracts for restructure, assisting with assumptions and referring accounts for repossession or other legal action as required
Manage delinquency levels within the assigned portfolio of accounts through the use of outbound calls, letters and use of third party providers. Make outbound calls in sufficient enough volume to maintain acceptable delinquency levels. Use collections letter series as a tool to manage delinquency levels within the assigned portfolio requested
Account reconciliation of complex payment and billing histories
Analyze credit information (credit bureau reports, D&B's and Paynet reports that are used in the process reviewing troubled accounts for extensions and rewrites
Communicate with customer, customer’s representative(s) and internal department(s) so that delinquency issues can be resolved
Associate degree in business or related field or equivalent work experience Bachelors degree preferred
1-3 years commercial lease and loan collections experience with a variety of different types of lease and loan structures
Ability to make decisions that balance customer needs with company needs

Credit Collections Representative Resume Examples & Samples

Contact customers for collection of delinquent invoices, invalid deductions, or negative accounts to ensure the maximum turnover of receivables and to achieve McDonald’s AR performance target metrics - % Current target, >90 PD Target
Consistently manage specific business processes to drive improved portfolio performance; example Collection Escalation Process, DC Monthly Withholding Submission, timely and accurately processing of F-67s, etc
Review and analyze customers open receivables for control of outstanding receivables within the line of credit and terms of payment
Analyze customer issues (e.g., invoice deductions, late payments, incomplete electronic data) to identify trends/root causes and/or make recommendations to resolve exceptions
Responsible for management including collections and dispute resolution activities within an assigned portfolio
Intermediate to Advance Excel Skills
Knowledge of accounts receivable cycle including SAP P08/P07 Financial module system
Microsoft Office applications with the ability to lead and participate in projects to drive the business forward
Strong organizational skills and proven success to manage multiple competing priorities
Customer Focus: Demonstrating understanding of how one's actions and/or work impact the Company's relationship with consumers
Cash Management. Knowledge of cash management principles used within a business environment

Collections Representative Team Lead Resume Examples & Samples

Ensures default management functions are executed with accuracy, efficiency, and is in compliance with Bank policy and procedures as well as regulatory standards
Receives customer escalation calls and attempts to reach an amicable resolution
Communicates effectively with internal and external customers
Uses various collection systems to update customers’ accounts and to send correspondence
Performs training for new hires and assists supervisor daily in continual training and development of assigned support staff; ensures the performance objectives are being met; and makes recommendations concerning staff performance
Collaborates with manager to establish and communicate performance standards and objectives to all staff. Completes performance reviews, audit reviews, staffing, reporting and training in conjunction with manager
Acts as a lead in various duties
Operating, monitoring, and compiling reports
Delegating various assignments to default management staff
Reviewing and approving documents
Submitting work orders
Verifying all corrections and adjustments have been made upon receipt of completed work
Monitors staff’s adherence to Fair Debt Collection Practice Act, Collection, Repossession and Bankruptcy laws/regulations, Fair Credit Reporting Act and mortgage Insurer/Investor/PMI guidelines
High School Diploma or GED require
Minimum 2+years of consumer and or mortgage collection experience with emphasis on telephone contact
Good knowledge of collection policies and practices
Thorough knowledge of consumer and residential real estate loan products and related servicing procedures and requirements
Good understanding and knowledge of internal loan processes and governmental regulations and extensive compliance requirements
Good knowledge and understanding of Fair Debt Collection Practice Act, Collection Laws and Fair Credit Reporting Act

Special Assets Collections Representative Resume Examples & Samples

Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives (e.g., minimum calls per day, contact percentage, promises/calls ratio, and promises kept)
Determine cause of delinquency and best course of action to assist delinquent customer, including initiating extensions, reages, payment plans, and referrals to Loss Mitigation and other programs, if applicable and in accordance with established guidelines
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, and “scratch pad” entries in the collection system
Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable
Review files from Loan Services in accordance with established standards, if applicable
Ensure that appropriate letters are sent to debtors
Good time management and organizational skills
Ability to work flexible schedule, including overtime as needed

Collections Representative Resume Examples & Samples

Applies policy and procedure accurately
Performs job duties with high degree of accuracy
Consistently follows compliance guidelines
Documents customer interactions for efficient resolution

Credit Collections Representative Resume Examples & Samples

Contact customers/bottlers/Credit Union member for collection of delinquent invoices, invalid deductions, or negative accounts to ensure the maximum turnover of receivables
Review and analyze customers'/bottlers' open receivables for control of outstanding receivables within the line of credit and terms of payment
Analyze customer and/or bottler issues (e.g., invoice deductions, late payments, incomplete electronic data) to identify trends/root causes and/or make recommendations to resolve exceptions
Influence external client to take desired actions by using techniques appropriate to the situation (e.g., Positive Power and Influence, Connecting with Customer, approaches learned through experience)
Communicate customer and/or bottler issues (e.g., deductions, aged invoices) to appropriate internal or external personnel (e.g., broker, management) to resolve exceptions
Leadership Behaviors

Credit Collections Representative Resume Examples & Samples

Technical skills in Excel, knowledge of receivable, accounting and cash management processes are required
SAP or foodservice industry experience a plus
Candidate must have a proven ability to effectively communicate, influence and build positive relationships with internal and external clients
Strong experience in Microsoft Office applications with the ability to lead and participate in projects to drive the business forward
Financial Systems and Processes. Ability to research financial systems and processes to resolve issues. This includes the ability to independently research multiple systems: SAP P07 and P08, Customer Pricing System (CPS), eSettlement, POM (branch claims), Lotus Notes databases (volume research, RIM, Redelegation of Authority), Matrix, NDO Sharepoint, Papervision. Additionally the Receivables Analyst must assess collectability, make decisions to escalate internally and/or externally, and consistently follow up for resolution
Collections. Knowledge of policies, procedures, and applicable laws, statutes and regulations (e.g., Robinson Patman, Uniform Commercial Code) for collecting delinquent accounts, loans, and/or receivables. This includes knowledge of system reports, documenting collection efforts, determining collectability, recommending charge-offs, coordinating legal actions, etc
Accounting: Knowledge of basic accounting principles , independently identify appropriate GL accounts as needed, submit GL transactions, verify Chart of Authority, etc
Consumer Focus: Demonstrating understanding of how one's actions and/or work impact the Company's relationship with consumers
Experience in Microsoft Office applications and ability to lead and participate in projects, documentation efforts and drive the business forward
Forward thinking, proactive, strategic, detail-oriented, results-oriented, positive attitude and self-motivated

Collections Representative Resume Examples & Samples

Consistently exceed individual performance metrics for peer group for collection efforts of assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept and delinquency. These accounts may require more complex collections techniques and research
Determine cause of delinquency and best course of action to assist delinquent customer, including initiating extensions, reages, payment plans and referrals to Loss Mitigation and other programs, if applicable and in accordance with established guidelines
Assist less experienced collections representatives with more difficult collection accounts and client calls. Act as an advisor to less experienced Collections Representatives
Communicate regularly with Collections Supervisor on status of problem accounts in accordance with established standards
One year of collections experience
Ability to work flexible schedule, including overtime, as needed

Credit Collections Representative Resume Examples & Samples

Strategically manage a complex portfolio of accounts, develop relationships with Distributors to proactively minimize primary invoice aging, collections including coordination with Risk team to manage hold orders, independently resolve customer disputes to ensure the maximum turnover of receivables, recommend solutions for final closing of unresolved disputes
Functions as Distributor and Bottler point of contact for questions/issues concerning settlement of secondary volume payments
Detailed analysis of issues to identify root causes and trends in order to determine corrective actions required to achieve issue resolution and mitigate reoccurrences
Deliver clear, concise and expedient responses to inquiries and data requests from Customers, Finance and other business stakeholders
1+ yrs related work experience
Proven ability to effectively communicate, influence and build positive relationships with internal and external clients

A/R & Collections Representative Resume Examples & Samples

3 years collections experience
Solid computer skills (knowledge of NetSuite would be a plus)
Proficient with Microsoft Office, Excel and Word
Energetic, self-starter with the ability to work independently
Excellent customer service and problem solving skills
Must pass criminal background check and drug test

Collections Representative Resume Examples & Samples

2+ years of experience in Medical Billing and Collections
Working knowledge of HIPAA
Working knowledge of Out of Network Private Practice
Working knowledge of claims follow up, patient follow up, and written appeals
College Degree in a related field

Collections Representative Resume Examples & Samples

3-7 years of collections/administrative experience
Polished and professional demeanor
Ability to create reports in Microsoft Excel

Collections Representative Resume Examples & Samples

Contacts customers with delinquent accounts and attempts to determine reason for overdue payment
Maintains credit history file on all accounts and maintains records to document collection efforts. Performs QC for bad debt on installs
Reviews assigned account records to determine which customers must be contacted for collection of overdue accounts. Researches and investigates customer issues, ticketing issues, and customer issues submitted to the departmental email box
Arranges for debt repayment or establishes repayment schedule based on customers' financial situation
Receives payments and posts amounts paid to customer accounts
Issues daily reports on the status of delinquent accounts and tracks collection efforts
Performs various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
Keeps up-to-date on working applicable state and federal laws regulating collection activities
Handles bankruptcy programs
Processes and schedules soft no-pays
Issues workflows from customer service or agency issues
Updates collection agency to remove accounts
MS Office Suite
Customer experience oriented

Collections Representative Resume Examples & Samples

Contact customers for payment through written and verbal means to request payment or to discover reasons for non-payment
Understand specific SBU requirements for specific processes, approval limits, and authority levels, and employ standard work to be in compliance with the same
Document issues and appropriate action plans to resolve issues
Understand customer buying and payment processes to develop strategies to effect prompt payment from customers
Perform credit evaluations on existing and new accounts to establish and adjust credit limits on accounts; submit credit override requests; includes making recommendations to SBU managerial associates to gain consensus
Review new orders for approval, hold, or qualification depending on available credit limit and risk category (i.e. open account, cash in advance, etc.) while considering status of existing accounts receivable; exercise of judgment utilized considering current state of accounts receivable and customer credit worthiness

Credit & Collections Representative Resume Examples & Samples

Communicates and explains intermediate account information to the customer with focus on collecting the delinquent customer balance, while ensuring first-call resolution for inbound calls
Accurately calculates and communicates fees, one-time charges, and/or recurring monthly fees
Explains billing cycles, processes, and prorates to ensure that customers understand their statements
Corrects discrepancies on customers' billing statements and researches customer billing situations as necessary
Utilizes established escalation procedures to expedite prompt resolution
Negotiates on every call in an attempt to satisfy delinquent customer balances
Multitasks between multiple tools and systems and applies information, knowledge and resolution to the customers' situations
Follows company policies and procedures as well as guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable information (PII)
Acts as a product expert, articulating product features (Cable TV, Internet, Phone and XFINITY Home) and the benefits of satisfying a payment to prevent interruption of these services
Promotes self-service options
Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
Consistently meets or exceeds established goals and performance metrics which reflect higher performance expectations
Attends training as required
Able to seek assistance from team members and seeks Supervisor support when necessary
Interacts with customers to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse

Collections Representative Resume Examples & Samples

Minimum of one year experience in a customer service or collections environment preferred
Convincing/Influential
Ability to deal with conflict and resolve accordingly
Adapts well in a changing environment

Collections Representative Resume Examples & Samples

2 years Credit & Collection experience
Working in a team environment
Cash Application and/or reconciliation skills
Ability to operate in fast paced environment and multitask
SAP Experience or Other ERP Application

Senior Collections Representative Resume Examples & Samples

Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers to help identify and resolve issues
Handle escalated and complex customer issues, helping to provide resolution and settlement of account
Contacts payers through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
Complete Quality and Productivity Reviews for associates per department metric
Complete internal and external customer reports

Senior Collections Representative Resume Examples & Samples

Business-to-business collections. Requires the use of aging reports, call prioritization, detailed contact notes, and follow-up to ensure timely payment from customers on all outstanding invoices and invalid deductions
Provides external customers with invoice copies, proofs of delivery, and other accounts receivable related documentation as well as being the primary internal contact for all financial and operations-related A/R issues
Communicates with plants, sales and IT personnel regarding issues regarding issues servicing customer accounts (order entry, billing, EDI, quality, etc.)
Create, schedule and lead monthly Regional conference calls
First point of contact for Manila training SOPs
Run statements after close
Unapplied Cash Review
Assign new SSCC accounts
Aide in Future projects
Communication with Credit Analyst regarding the need to review customer accounts for possible increase, decrease, or elimination of credit limit
Special Projects assigned by Collections Supervisors and Manager

Collections Representative Resume Examples & Samples

Contact overdue accounts to collect funds on a timely basis (heavy focus on phone contact)
Identify and resolve invoicing issues and client discrepancies
Maintain proper documentation of all collection efforts
Provide timely updates on collection activity via weekly AR reports
Work with Intelex’s internal Sales and Professional Services teams to proactively troubleshoot payment issues (i.e. invoicing, pricing, product/service issues)
Alert members of the Management Team of any potential non-payment issues
Continuous improvement and documentation of collection process system and procedures
Advice clients on available payment alternatives, negotiate payment plans and response to client inquiries
Assist with other areas of accounting as required
Attention to detail with a high level of accuracy
Ability to work in a fast-paced team environment
Experience with the AR escalation process and taking initiative to resolve account issues
Knowledge of finance, accounting, budgeting and cost control principles including Generally Accepted Accounting Principles and International Financial Reporting Standards
Ability to maintain confidentiality and exercise extreme discretion
Assertive professional demeanor
Minimum 2-3 years’ work experience of corporate business to business collections experience focused on medium to enterprise level clients
Collection experience in the IT/software industry preferred

Senior Collections Representative Resume Examples & Samples

Review medical record documentation to identify services provided by physicians and mid-level providers as it pertains to claims that are being filed
Verifies appropriate CPT, ICD, and HCPCS codes to accurately file claims for the physician service using the medical records as supporting documentation
Performs corrections for patient registration information that includes, but is not limited to, patient demographics and insurance information
Responsible for working EDI claim rejections in a timely manner
Receives and interprets Explanation of Benefits (EOB) that supports payments from Insurance Carriers, Medicare, or patients. Able to apply correctly to claims / fee billed
Processes incoming EOBs to ensure timely insurance filing or patient billing. May require correction of data originally submitted for a claim or Coordination of Benefits with secondary insurance
Responsible for processing payments, adjustments and denials according to established guidelines
Responsible for reviewing insurance payer reimbursements for correct contractual allowable amounts
Responsible for reporting payer payment and denial trends in a timely fashion
Responsible for reconciling transactions to ensure that payments are balanced
Responsible for reducing accounts receivables by accurately and thoroughly working assigned accounts in accordance with established policy and procedures
Responsible for keeping current with changes in their respective payer’s policies and procedures
Communicates with the Clinics to provide or obtain corrected or additional data
Able to prepare documents for training or for establishing procedures for clinics
Identifies problems and root cause of problems related to billing and collections
Assist with training materials and training staff members
Responsible for identifying problems / trends in medical documentation and reporting them in a timely fashion
Answers patient and customer questions regarding billing and statements
Prepare claims for encounters with complex progress note issues
Participates with special assigned projects
4+ years of relevant medical experience
2+ years of related billing and / or collection experience
Strong attention to detail and professional customer service skills
Proficiency with Microsoft Office applications
Technical skills in the areas of EDI, systems analysis and process flows
Knowledge of submission and resubmission of medical claims
Medical terminology and ICD / CPT coding
Coding certification
50 wpm typing skill
Knowledge of government and commercial policies and procedures
Knowledge of ICD, CPT codes and HCPCS coding
Knowledge of HIPAA

Senior Collections Representative Resume Examples & Samples

Effective communication with internal and external customers to speed issue resolution. Ability to analyze requests for modifications based on the analysis of relevant financial information
Calculation of contractual balances
Researches complex collection and litigation issues; develops and implements collection strategies on problem loans and leases including repossession, legal action and liquidation of collateral
Works closely with all levels of management, other TCFEF Departments, inside and outside legal counsel and customers to ensure company objectives are being met
Assists the Collection Manager by providing coaching and mentoring to less experience members of the collection staff
Bachelor’s degree in business or related field or equivalent work experience
3-5 years commercial lease and loan workout and collection experience with a variety of different types of lease and loan structures
Strong working knowledge of workout solutions and associated documentation
Strong working knowledge of bankruptcy and commercial law
Solid working knowledge of all stages of collections, insurance and bankruptcy litigation
Strong working knowledge of State and Federal regulations governing collection practices
Good working knowledge of equipment/collateral values and liquidation process
Strong conflict resolution, motivational, analytical/problem solving and negotiation skills
Works with little supervision and has the ability to prioritize and meet deadlines
Proactive, self-motivated, independent, results oriented
Proven ability to manage customer and internal relationships and make decisions that balance the customer needs with company needs
Ability to use independent judgment on relationships in excess of $500,000
5-7 years customer service/collections experience preferred

Medicare Collections Representative Resume Examples & Samples

Receive and review all correspondence daily from the home office
Follow up on assigned insurance accounts
Assist all hospital employees with any needs that arise
Depends on others for guidance
1+ year of Medicare Payer experience
1+ year of experience with UB04 and/or UB92 and/or HCFA 1500
Understanding of Benefits Requirements, on-line claims editing, submission, and reconciliation procedures

Collections Representative Resume Examples & Samples

Act as an on-site liaison between Ingram and Associates and the hospital; Notify Management of any issues or concerns that may arise
Work is typically reviewed by others
1+ years of Healthcare Collections experience
Understanding of State and/or Federal rules as they relate to Government Payers
1+ years of Medicare Payer experience
1+ years of experience with UB04 and/or UB92 and/or HCFA 1500
Working knowledge of Insurance Carriers Billing Regulations and Requirements (this includes Claims Submission, Claims follow-up, Appeals Process, and Focused Review processes)
Demonstrated success working in a team environment focused on meeting organization goals and objectives

Associate Collections Representative Resume Examples & Samples

Make outgoing insurance calls on Ingram accounts
Our ideal candidate is an adept communicator; deadline oriented, and self-motivated, with excellent follow-up and customer service skills
2+ years of Knowledge of Windows PC Applications and MS Office
6+ months exposure to the acquiring and/or managing of data to support a project
Undergraduates Degree or higher
2+ years of background in a Medical/Healthcare setting
1+ year of Direct Healthcare Data Collection experience

Collection Collections Representative Resume Examples & Samples

Financial Policies and Procedures. Knowledge of the Company's financial policies and procedures including Standard Practices and Procedures, Standard Accounting Codes, Reporting And Budgeting, Code of Business Conduct, ISSCOM, as well as internal policies and procedures specific to area of responsibility
Financial Systems and Processes. Ability to research financial systems and processes to resolve issues. This includes the ability to independently research multiple systems: SAP P07 and P08, customer portals, deduction management tools, Redelegation of Authority, Neterprise, eRepository. Additionally the Receivables Analyst must assess collectability, make decisions to escalate internally and/or externally, and consistently follow up for resolution
Knowledge of policies, procedures, and applicable laws, statutes and regulations (e.g., Robinson Patman, Uniform Commercial Code) for collecting delinquent accounts, loans, and/or receivables. This includes knowledge of system reports, documenting collection efforts, determining collectability, recommending charge-offs, coordinating legal actions, etc
Technical. Experience with SAP or other ERP systems. Intermediate Excel skills

Collections Representative Resume Examples & Samples

Obtains agreement, after discussion with customer, on potential balance payoff and/or payment terms within stated level of authority and guideline limits
Prepares and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details
Knowledgeable and familiar with UB04 and CMS1500 claim forms. The ability to research and problem solve complex accounts with billing and payments and familiar with Medicare policy and procedures

Collections Representative Resume Examples & Samples

Monitors and processes collection correspondence as necessary and in accordance with departmental policy, which may include writing letters to request additional information, and making reminder telephone calls
Documents in detail all telephone calls, demand letters and other correspondence made in the effort to collect outstanding balances in accordance with policies
Initiates collection calls, letters and follow up with respect to premium checks that have been returned by bank due to "insufficient funds"� or any claims overpayments that are due
Reviews reports to validate information. Prepares and sends invoices
Assists with review of accounts receivable aging and interacts with Accounts Receivable Representatives to resolve billing discrepancies and reconciliations
Researches and resolves telephone and written inquiries from providers, canceled groups and/or internal inquiries
Calculates and processes payments; reviews and resolves errors and discrepancies. Contacts appropriate parties when necessary to resolve questions
May conduct outbound collections calls for accounts that have not responded to mailings
May evaluate and initiate alternatives for resolving account balance including pulling checks, activating claims for offset, claim reprocessing or referral to a collection agency
May complete and track manual check requests to refund incorrect payments to providers
Additional projects, as assigned

Collections Representative Resume Examples & Samples

Bachelor’s Degree in business related area preferred, or relevant experience in collection or customer/client service
Superior communication and multi-tasking skills, with the ability to positively interact with multiple internal and external clients and customers
Ability to work in a fast-paced business environment with heavy telephone contact
Superior time management skills and ability to adjust to changing demands
Ability to ask pertinent, probing questions to determine real reasons for non-payment
Confidence to take the appropriate action in a competent, timely manner
Capable of using collection & phone techniques to protect CIT’s interests
Proficiency in Word, Excel and Outlook

Credit & Collections Representative Resume Examples & Samples

High School Graduate. Associate’s degree in accounting preferred
1-3 years collection experience
Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day

Collections Representative Resume Examples & Samples

'The Collector is responsible for performing the collection functions within a payer team in the Patient Financial Services unit of Dignity Health-Phoenix
The primary purpose of this position is to provide self-pay and third party payer collection activities for the Dignity Health member hospitals
The position works in a cooperative team environment to provide value to customers (internal or external)
This position will perform rebilling functions as appropriate and exhibits knowledge of UB92 and 1500 bill forms and filing requirements and will function as a subject matter expert in assisting
Continually seeks to understand and act upon customer needs, concerns, and priorities
1+ year of Customer Service Representative (CSR) experience or 1+ years of experience in an office setting, call center setting or phone support role using the telephone and computer consistently
1+ year of Healthcare Collections experience

Collections Representative Resume Examples & Samples

Improve DSO to current company monthly/yearly goal
Ensure all past due accounts have been contacted while enforcing agreed payment terms
Work with customers to schedule payment arrangements on upcoming and past due invoices
Convert accounts to ACH/CC as well as promote electronic invoicing
Update account information to ensure contact and other required information is current
Responsible for meeting or exceeding the monthly contact calls to customers
Resolve any invoice discrepancies in a timely manner to ensure payment is received appropriately
Communicate with field personnel to discuss any problem accounts/situations to meet a common goal
Excellent written and interpersonal communication skills, including superior telephone skills with an emphasis on professionalism and customer service
Ability to conduct outbound/inbound calls in a clear and professional manner
Communicate with customers via phone, email, and fax
Ability to problem solve, prioritize duties and follow-through completely with assigned tasks
Ability to make sound decisions to improve DSO
Requires strong personal computer skills including, but not limited to MS Word, MS Excel, and MS Outlook
Demonstrated use of technology in collections activities
Requires ability to develop and maintain strong relationships with customers and co-workers
Demonstrated organizational and time management skills with the ability to manage multiple priorities
Medical equipment or manufacturing collections is a plus

Credit & Collections Representative Resume Examples & Samples

Records client payments in appropriate accounts, identifies and resolves payment discrepancies
Research and resolve unidentified or unapplied cash
Reconcile Bank Statement daily
Processing of ACHs, Wires, Direct Debits and credit card payments
Proactively address to internal requests (reversals, reapplications, adjustments)
Contacts customers when necessary to determine proper payment application

Collections Representative Resume Examples & Samples

Respond to customer questions, resolve issues within scope of responsibility, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services
Answer general billing related questions, resolve billing issues, assist and direct customer to appropriate
Area within ADT if issue is not within the scope of account services
Meet pre-determined departmental standards for productivity and quality measures
Initiate outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed
Interface with SSO on billing service related issues
Zero (0) toTwo (2) years of Collections experience
Basic typing ability, ability to multi-task, basic math skills, problem solving skills and communication skills
PC experience and/or the ability to learn basic functions

Credit & Collections Representative Resume Examples & Samples

Develops a general knowledge of company products, services, and policies to ensure that customers feel a sense of confidence when dealing with Credit Service
Exercises tact and good judgment in customer communications, many of which involve errors, discrepancies, and problems. Maintains professionalism in dealing with difficult situations
Effectively raises customer issues and problems through appropriate levels of management to ensure good communication and prompt decision-making
Reviews customer orders on credit hold promptly to ensure good communication to Customer Service and the customer, in order to meet shipping schedules
Promptly addresses past due invoices to minimize any financial risk to the company and maximize cash flow to achieve Corporate objectives
Develops a comprehensive knowledge of products, systems, services and policies to accurately prepare research in resolving disputes with our customers in a timely manner
Prepares assigned reports to meet the customer and business requirements
Reconciles customer remittance checks and payments
Proficient in the use of a personal computer with intermediate level of keyboarding skills. Excellent Microsoft Excel and Word skills. Good interpersonal skills to deal with a wide variety of customer, including buyers, divisional personnel, and accounting personnel. Ability to work in a team environment. Detail oriented and self starter. Excellent verbal/written communication skills
Degree desired, high school education or equivalent required
Minimum of two years experience in a high volume credit and collection function or customer service
JDE experience a plus

Senior Credit Collections Representative Resume Examples & Samples

Leads the preparation, verification process and maintenance in a variety of one or more general accounting functions or documents
Reconciles the most complex transactions and accounts
Uses office automated systems to input data, generate reports, conduct specialized research projects and respond to inquiries
May maintain a complete and systematic set of transactions in a specific phase of accounting
Maintains accuracy, integrity, and completeness of the accounts receivable portfolio by resolving bill disputes and collecting past due monies
Prepares bi-weekly and monthly financial reports for assigned area or region
Various reports could include cash forecasting, 90 or over 365 day analysis and branch Top 5 reports
Places collection calls to customers in assigned que
Performs related follow-up such as reconciliation, administartive paperwork, etc
Verifies and processes all lien releases
Verifies all credit card requests to confirm accurate invoicing to prevent future receivable problems
Adjusts transactions, adjusts credit, writes-off bad debt, and reviews refunds for customer's portfolio
Performs a monthly review of all recurring invoices to ensure the stickers match the specified month of service referenced in the invoice
Collates invoiced service work orders
Files the back up, original and job file invoice in the accounting file room
Handles the largest, most complex accounts with geographically dispersed business with centralized payment processes
Meets with customers to structure and restructure payment processes
Coordinates resolution of issues by key internal and supports Manager in daily activities
Associate's degree in Accounting, Finance or related financial field, with 3-5 years Credit and Collections experience
Ability to manage multiple tasks and meet aggressive deadlines
Strong analytical skills coupled with excellent written and verbal communication skills
Proficient in Microsoft Office tools
3 years of SAP exp preferred
GetPaid experience
At least 3 years of collecting on customer portfolio in the construction industry is preferred

Recovery Collections Representative Resume Examples & Samples

Conducts payment collection activity to provide the Bank with optimal delinquency ratios and loan losses
Makes sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies
Establishes full responsibility for all payment or collection related inquiries, concerns, arrangements
Ensure the delivery of customer service fosters overall customer and business line/department
Ensure the delivery of customer service fosters overall customer and business line/department satisfaction
Significant previous experience in a collections/customer service capacity utilizing the telephone as the primary means of communication
Significant previous experience collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts receivable
Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet

Collections Representative Resume Examples & Samples

Independently take the initiative to drive change in the organization
Ability to identify and create process improvements that impact the organization’s revenue
Solid analytical and multi-tasking skills that result in solid decision-making skills and time management to deliver exceptional customer service 100% of the time
Strong customer/client focus with the ability to resolve issues by de-escalating a situation turning bad experiences into positive ones
Enjoys speaking on the phone
Comfort working in a fast-paced, high-volume office setting with great attention to detail with 100% quality
Associates degree in a business related field
Knowledge of collections
Pre-employment background, credit, and drug screen required for external candidates

Medicaid Collections Representative Resume Examples & Samples

Performs research and documents on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information
May in some instances transfer settlement of account and related information to external collection agencies and remains in contact with them regarding further payment activity
The Collector maintains thorough and detailed knowledge of collection laws and third party payer claims processing and ensures compliance with state laws regarding all cash processes as evident through cash collections
Demonstrates an understanding of state insurance laws and the various appeals processes including but not limited to Insurance Commission filings
Demonstrates an understanding of benefits requirements, on-line claims editing, submission, and reconciliation procedures
Customer Service and Collection Team Members as well as other payer team members
Meets customer expectations and requirements, and gains customer trust and respect
Some work is completed without established procedures
High School Diploma/GED or 3+ years of equivalent work experience in Healthcare Customer Service and/or Collections
3+ years of Healthcare Collections experience
Understanding of benefits requirements, on-line claims editing, submission, and reconciliation procedures
Experience with rebilling functions as appropriate and exhibits knowledge of UB92 and 1500 bill forms and filing requirements
Experience with coding requirements and Medicare/Medicaid Regulations

Collections Representative Resume Examples & Samples

The Collector is responsible for performing the collection functions within a payer team in the Patient Financial Services unit of Dignity Health-Phoenix
This position will perform rebilling functions as appropriate and exhibits knowledge of UB92 and 1500 bill forms and filing requirements and will function as a subject matter expert in assisting Customer Service and Collection Team Members as well as other payer team members
1+ year of Customer Service Representative (CSR) experience or 1+ year of experience in an office setting, call center setting or phone support role using the telephone and computer consistently
1+ year of experience in transplant billing
Understanding of State Insurance Laws and the various appeals processes including but not limited to Insurance Commission filings
Experience in assisting Customer Service and Collection Team Members as well as other payer team

Associate Collections Representative Resume Examples & Samples

Follow assigned payer (Commercial/Contracted) guidelines when processing an appeal, reopening or written inquiry
Keep up with assigned Commercial/Contracted payer and changes
Properly document accounts
Review and recommend write off (adjustments) of accounts
Issue refunds with appropriate documentation
Maintain Issue log
Responsible for reporting problems and error to management in an effective and efficient manner
Attend and participates in departmental staff meetings
Maintain productivity standards as set by management
Maintain quality standards as set by management
2+ years medical billing experience
PC skills with proficiency in Microsoft Word(creating and editing spreadsheets), Excel(creating and editing spreadsheets) and Outlook(email, calendar)
Understanding of third party payers
Background in a medical/healthcare setting
Direct healthcare data collection experience
Good organizational skills
Strong analytical and trouble-shooting skills
Ability to work overtime as needed, based on department needs

Associate Collections Representative Resume Examples & Samples

Follow assigned payer (third party payers) guidelines when processing an appeal, reopening or written inquiry
Keep up with assigned third party payer plan coverage and changes
2+ years of medical billing experience
PC skills with proficiency in Microsoft Word (creating and editing spreadsheets), Excel (creating and editing spreadsheets), and Outlook (email, calendar)
Thorough understanding of third party payers

Collections Representative Resume Examples & Samples

HS Graduate or Equivalent Associate’s degree in business, finance or accounting preferred
Knowledge of banking and prior collections experience preferred
Proficiency with Microsoft Office programs, especially Excel and Access
Ability to work under pressure and meet tight deadlines
Excellent organizational and decision making skills

Account Collections Representative Resume Examples & Samples

Must pass American Collectors Association Exam after company training period
Ability to handle difficult situation and customers
Ability to do basic math
Strong Customer Service Skills
FDCPA FCRA knowledge
Ability to motivate employees and deal with different personalities
Demonstrate ability to react appropriately and diffuse client complaints

Senior Credits & Collections Representative Resume Examples & Samples

Review accounts receivable aged trial balance, to ensure proper application of all transactions, and review report with the Credit Supervisor, to
Document status of key collection accounts and consultative interaction
Make recommendations to the Credit Supervisor, on the rescinding of credit terms, more aggressive collection tactics or PACA intervention, based on productivity of customer calls and the customer’s overall payment performance
Recommend to the Credit Supervisor, on credit limit increases based on payment performance and frequency of customer credit hold orders
Maintain a productive and supportive relationship with Del Monte team in field offices
Complete special projects as assigned
High School Diploma or equivalent, from an accredited institution
Excellent communication skills (i.e. oral and written)
Knowledge of Microsoft Office programs (i.e. Word, Excel, PowerPoint and Outlook)
Ability to exercise sound judgment, and independent thinking

Collections Representative Resume Examples & Samples

Minimum of one year collections experience preferred
Call center and/or telemarketing experience a strong plus
Must have strong customer service skills

Credit & Collections Representative Resume Examples & Samples

BA/BS Finance/Accounting
2 to 4 Years of Experience in Credit & Collections
2 to 4 Years of Experience in Treasury
Proficient computer skills, including Excel and Word
Previous experience in a Healthcare company is preferred
Intermediate-advanced English proficiency required

Credit & Collections Representative Resume Examples & Samples

Work closely with customers to determine barriers for non-payment on past due invoices and works to resolve those barriers
Work closely with customers on deductions taken, working closely with the operations team to resolve these deductions
Utilize Get Paid and SAP to assist in performing collection and deduction research
Effectively present complex information and respond to questions from internal and external customers
Understand and follow all Credit & Collection related processes
Work independently in a fast paced environment
Credit and Collection Experience
Accuracy/attention to detail
Critical thinking skills
Strong organization and prioritization skills
Excellent research skills
Understanding of financial analysis
Experience with Get Paid collections software
Proficient in SAP

Collections Representative Resume Examples & Samples

Contact customers daily to resolve past due accounts and to determine how to prevent future payment delays. (Heavy call volume - approximately 300-400 incoming and outgoing phone calls per week)
Negotiate payment plans or schedules with delinquent customers
Maintain accounts daily within credit guidelines based considering
Basic knowledge of accounting required or 2-year degree in Accounting or Finance preferred
Minimum of 2 years experience working with credit or collection preferred
Ability to communicate professionally both verbally and in writing required
Strong Microsoft Office skills including Excel and word processing
10-key by touch preferred
Minimum of 50 wpm typing

Mid Stage Consumer Collections Representative Resume Examples & Samples

Makes a standard number of outgoing phone calls on delinquent accounts while staying available for incoming phone calls
Resolves delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer
Researches and resolves customer disputes
Maintains standard delinquency percentages, clearance ratios and repossession ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors
Locates valid phone numbers and addresses for displaced customers through skip tracing
Must be able to utilize all tools available and creatively investigate all possible leads
Analyzes delinquent accounts for appropriate action and make recommendations to Sr. CAR or Supervisor
Administers the repossession process by monitoring the performance of repossession contractors, and by coaching them to perform within NMAC/IFS guidelines; receives post repossession phone calls and facilitates the reinstatement process; approves repossession and investigation bills for payment and negotiates acceptable fees with repossession contractors as needed
Monitors the replevin litigation process by coordinating efforts between NMAC/IFS, outside counsel and repossession contractor
Responds to government and repair shop lien notices promptly to secure possession of seized, impounded and abandoned vehicles
Must be able to effectively negotiate fees related to this process
Communicates closely with customers and insurance companies to resolve total loss, physical damage, credit life, and credit disability issues
Assists in the training of newly assigned personnel
Generates correspondence to customers, including cure and demand notices as required by the account status or in direct response to customer inquiries

Collections Representative Resume Examples & Samples

Identify and investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps
Manage debtors and arrears process
Identify quality adjustment requests, complete the documentation package, and utilize company underwriting guidelines to approve or reject the request
Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection, recovery
Bachelor’s Degree strongly preferred
0-2 years of collections, customer service, and/or sales experience preferred but not mandatory
Ability to speak Spanish is a plus

A/R Collections Representative Resume Examples & Samples

Contacting customers regarding outstanding account balances
Coordinate releasing credit holds, answering A/R calls and sending collection notices
Review and reconcile customer short pays
Establish and maintain relationships with customers, internal and external
Process and apply cash and credit card payments made on open A/R invoices
Process applications for credit
Provide trade references as needed
Process and analyze credit memos
Draft and submit A/R adjustment forms as needed
Maintain customer account files and system data
Conduct dispute resolutions as needed

Collections Representative Resume Examples & Samples

Data entry experience and skill in entering information accurately via computer terminal
Training or experience which demonstrates knowledge of personal computers and/or mainframe applications
Goal and detail oriented
Ability to communicate in a courteous professional manner with customers via the telephone and promote positive company image
Experience exercising initiative to accomplish assignments in accordance with established guidelines
Ability to negotiate with customers and handle sensitive situations tactfully
Well developed listening and interpersonal skills
Self-motivated with positive attitude
Willingness to work overtime, weekends, and holidays as necessary
Minimum one year general office experience
Basic office machine skills

Credit & Collections Representative Resume Examples & Samples

High volume of outbound communications to customers to collect delinquent payments or establish repayment schedules as warranted
Reducing past due trade receivables in accordance with established policies and procedures
Providing a high level of service to our customers to optimize customer satisfaction while mitigating credit risk and resolving disputes
Maintaining the accounts receivable system to include accurate and timely records of customer correspondence, applied payments, credit approvals, review notes and dispute resolution
Establishing and maintaining effective relationships with remote business teams and other Home Office departments
Actively participating in coordination and completion of special projects as assigned
The ability to perform in a deadline oriented, dynamic environment
B.A. or B.S., preferably in Accounting
The successful candidate will be a positive, customer-focused professional
Prior experience is preferred, but we will train and grow the right individual!

Senior Late Stage Consumer Collections Representative Resume Examples & Samples

Must be able to train and coach other reps
Excellent negotiation and time management skills mandatory
A solid understanding of all aspects of the Siebel application
A minimum of 3-5 years previous Automotive collections experience
Excellent computer skills, including proficient in Microsoft Office Suite
Must be able and available to work up to 9:00p.m. in specified region to be considered a viable candidate for this role, and mandatory Saturdays as needed

Credit & Collections Representative Resume Examples & Samples

Generates and reviews account aging data files to select delinquent accounts for collection efforts on 500+ assigned accounts
Manages incoming credit and collection inquiries from internal and external customers
Printing, faxing, emailing updated statements of account to Customers
Prepares detailed account spreadsheets as necessary and reconciles all discrepancies
Creates and maintains database on all collection activity conducted on accounts
Evaluates customer records and recommends accounts to be closed, credit limit reduced or extended, or collection attempted, based on payment history and purchase activity
Monitor, review and release purchase orders placed on credit hold
Payment Application and Aged Receivables Management
Post assigned account incoming payments from collection efforts
Identify and apply all account credit memos and perform write-off adjustments on assigned aged receivables
Assist AR Department with Transactional tasks as needed
Collection Reporting and Performance Goals
Prepares weekly account reports on collection efforts and action taken on accounts
Attends monthly aging review meeting with Supervisory Management on collection efforts
Meets established monthly individual Performance Goals and Group Collection Target
Bachelor’s Degree preferred or five years of related experience and/or training; or equivalent combination of education and experience
Fluency in Spanish or French is a plus
Must have experience in Excel, Word and Outlook. SAP/Oracle experience is preferred
Account Management experience on B2B and Direct AR Account Collection Efforts on a high volume of Accounts, Liaison with subsequent Departments on resolutions, and Perform Account Dispute Deduction Reconciliation
The individual must have the ability to organize and plan collection efforts from an aging report and effectively manage a high volume of accounts
The individual should be a self-starter that takes initiative, has the ability to multi-task in a fast paced environment, be detail oriented and maintain a high level of accuracy and efficiency

Collections Representative Resume Examples & Samples

Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives
Place or receive calls in priority order as established by management
Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
Navigate and interpret various screens and relay information to clients accurately and professionally
Document all collection efforts for each assigned account in accordance with established procedures
At least one year of recent collection's experience
Intermediate computer skills MS Word, MS Excel and MS Outlook
Work hours are Monday - Friday, working anytime between 8am and 8pm and occasional weekends
This is a long term contract to hire position

Senior Collections Representative Resume Examples & Samples

Handle escalated and complex customer issues, helping to provide resolution
Contacts customers through a variety of methods (e-mail, form letters, payer web portals and phone calls) to obtain authorization for services provided to patients
Follow up on reviews and current reviews sent to payers for authorization requests
Performs research and documents on various computer systems customer information regarding current status, payer notifications, notes of conversations, and other relevant information
Work experience in a facility setting, Care Coordination or Central Billing Office, medical terminology experience with obtaining authorizations, good communication skills, working with insurance payers

Business Collections Representative Resume Examples & Samples

Minimum one year banking or experience working with loans
Ability to speak to past goals and metrics
Typing skills at a minimum of 40 wpm
Interest in the financial services industry, or some other related field
Excellent phone communication and interpersonal skills
Ability to listen through a situation and think on your feet
Experience handling customer complaints and resolving customer issues
Flexibility and ability to quickly adapt to change
Proven computer skills required (word processing, data entry, internet, spreadsheets)

Collections Representative, PRE Resume Examples & Samples

Oversees analysis of financial information to make appropriate repayment agreements for customers with delinquent accounts
Ensures adequate training for staff to effectively collect on delinquent loans, leases, lines of credit, credit card, overdraft and mortgages, including bankrupt accounts as applicable to their job responsibility. Understands and meets all requirements for investors and insurers if applicable
Evaluates hardship requests and approves loss mitigation modification and repayment agreements, fee waivers, and credit bureau changes in accordance to Bank policy
Directs and assists in the operational and technical functions of the unit
Motivates staff to obtain individual and unit objectives
Monitors skill level of staff and provides necessary training. Informs staff of new or revised policies and procedures
Manages work assignments. Actively participates in the staffs monthly review process
Recommends accounts for charge off and Notice of Default filings, if applicable. Prepares foreclosed inventory for liquidation
Reviews, approves and monitors repossessions assignments for Auto, RV and Marine, if applicable. Prepares inventory for liquidation
Performs statistical and analytical reporting of default management accounts
Adheres to, and monitors staff’s adherence to, Fair Debt Collection Practice Act; Collection, Repossession, and Bankruptcy laws/regulations; Fair Credit Reporting Act and mortgage Insurer/Investor/PMI guidelines
Responds to written correspondence
Years of functional/professional experience: 2+ years in collections
Years of supervisory or managerial experience: 1+ years as a supervisor or 2+ years as a lead in a collections group
Complete knowledge of consumer and or mortgage products
Complete knowledge of Fair Debt Collection Act, Collection Laws and Fair Credit Reporting Act
Thorough knowledge of investor/insurer agency relationships and guidelines
Experience with federal, state and agency compliance as it relates to default management

Collections Representative Resume Examples & Samples

Attempt to contact, via telephone, all customers who are delinquent with their mortgage loan payments
Answer incoming calls from customers who are delinquent with their mortgage loan payments
Probe customers to determine why they are delinquent with their mortgage loan payments and determine how we can best assist them with resolving the delinquency
Research and resolve issues that impact the mortgage loan due date and creating a delinquent situation
Document repayment agreements in mortgage systems
Ensure loss mitigation request for assistance packages are sent to, completed and returned by homeowners in a timely manner
Communicate with authorized third parties as required
Research customer contact information (a.k.a. skip trace) that is not readily available
Demonstrates integrity and keeps promises (do what you say you will do)
Treats everyone with respect and dignity; builds trust within and outside the organization
Confronts issues at the source of the conflict
Demonstrates an unyielding commitment to compliance and does what is ‘right for PHH&#8217
Proactively and professionally communicates relevant information to others
Proficient with Microsoft Office products (e.g. Word, Excel, etc.)

Collections Representative Resume Examples & Samples

Assertive, clear, and concise written/oral communication skills
Proven history of utilizing collection skills along with being of service to their customer in an effort to reduce delinquency
Ability to work a flexible schedule including evenings, weekends and holidays
Fluent in English and Spanish preferred

Associate Collections Representative Resume Examples & Samples

Directly responsible for contacting patients regarding outstanding A/R for payments that are due Quest Diagnostics
Responsible for analyzing and resolving billing problems in an effort to secure prompt insurance and patient payments to reduce Bad Debt out outstanding A/R
Strong organization, interpersonal and communication skills
High degree of accuracy and attention to detail
PC Skills, MS Office, Customer/Client Service and Collections a must
Bi-lingual/Spanish desired
Minimum 3 years combined billing process, collections and/or customer service experience
Proven ability to effectively communicate with patients and insurance carriers, in a professional manner
Ability to work independently and focus on tasks Ability to work additional hours when needed during peak times for the department
Need to be flexible as hours of operation may change

Collections Representative Resume Examples & Samples

At least 12-18 months Collections or customer service experience with bank products
PC/ Microsoft Office and predictive dialing experience
Bilingual (Spanish) preferred
Effective communication skills; ability to negotiate to meet objectives
Effective negotiation skills and effective follow-up with customers to ensure adherence to repayment terms
Knowledge of all applicable collection laws including FDCPA and GLB
Thorough knowledge of overdraft, credit card, and consumer loan portfolios
Ability to assist in collection efforts on mortgage portfolio
Working knowledge of Repayment Plans, GSE requirements, as well as all applicable state regulations

Collections Representative Resume Examples & Samples

Receive inbound and outbound phone calls from customers and service their needs effectively and efficiently
Account Managers are also required to offer payments programs and solve customer problems
1 years’ experience in collections and/or customer service
Must be 18 years of age with HS diploma or equivalent
Advanced degree (if preferred and not required)
Strong communications skills
Investment banking experience or Compliance experience might be considered “preferred” for a given job rather than required
Intelligent, self-motivated, quick learner
1+ Banking or credit card experiences a strong plus

Collections Representative Resume Examples & Samples

6mos -1 year in Collections or customer service experience
PC Skills
Thorough understanding of overdraft and credit card products
Working knowledge of consumer loan portfolio
Ability to support collection efforts on consumer loan portfolio as well as some limited interaction on first mortgage portfolio

Collections Representative Resume Examples & Samples

Handles various incoming and outgoing collections-focused phone calls
Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
Connects with existing and potential customers and aims to resolve inquiries related to receivables management
Utilizes computer system to verify and document customer requests
Talks to customers over the phone to resolve their questions or concerns
1-2 years’ previous experience in a receivables management, collections and contact center environment, preferred
Bilingual language skills a plus
Knowledge of phone dialer functions and call campaigns
Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
Negotiation skills and assertiveness
Patience/empathy
Flexibility and versatility in problem analysis and resolution

Collections & Recovery Collections Representative Resume Examples & Samples

Communicate with debtors by telephone and in writing
Continue all necessary actions to collect payments and/or terminate accounts
Experience & knowledge in the leasing & finance sector is a plus

Collections Representative Resume Examples & Samples

Responsible for the timely collection & reconciliation of all open items on accounts within assigned portfolio
Maintain aging of assigned portfolio within department requirements
Coordinate with Customer Service, AR and all cross function teams to resolve chargebacks, disputes & reconciliations
Identify problem accounts/situations and recommend a course of action to Management
Adhere to corporate/department policies & procedures & meet/exceed assigned goals
Assist with special projects & miscellaneous duties as required
Maximize systems & technology to improve efficiencies & deliver results
High School Graduate; preferred credit/collection experience
Able to perform in a high volume, high pressure and multi-task environment
Proficient in Word, Excel & basic computer skills
Strong oral & written skills

Collections Representative Resume Examples & Samples

Handle customers with past due accounts on a timely basis to optimize loss prevention (Lease-end invoices, repossessed vehicles and write-off accounts)
Manage partial and total loss files as well as ancillary product cancellations
File proofs of claim for Bankruptcy files (secured and unsecured)
Promote an environment where employees are empowered to exercise their good judgment in order to provide superior customer satisfaction. Handle customer issues, exercising discretion to make needed decisions
Work with Customer Accounts Manager and the Legal & Compliance team to manage legal files
Assign and supervise the work to outside vendors (bailiffs, 3rd Party Collection Agencies and outside legal counsels)
Complete all documents related to closing of repossession files and write-offs
Report and/or make necessary corrections to customers credit reports
Collaborate with the Lease-end and Collection Teams
Participate in the performance of other duties and assignments at the request of the Customer Accounts Manager
3-5 years of experience in collections required (30 days past due & +)
Strong oral and written communication skills including excellent telephone skills and techniques
Fluent in both English and French, spoken and written
Exceptional negotiation skills
Strong ability for decision making
Strong analytical thought process skills
Must be well organized and able to multi-task
Attention to detail and precision
Excellent computer skills (Word, Excel, Outlook, Internet)
Highly motivated and goal-oriented
Advance knowledge of collection practices and retail & Lease financing
Good working knowledge of Canadian consumer laws pertaining to automotive lease and loans (asset)

Credit & Collections Representative Resume Examples & Samples

1 to 3 years of experience directly related to Accounts Receivable functions
Certificate or Diploma in accounting or business administration preferred
Strong computer skills, Microsoft Office (Excel, Word),
Ability to organize work and meet deadlines
Bilingual is a must (French/English), written and verbal skills required
JD Edwards, IBM, SAP experience is an asset to the role
Detail and ‘hands on’ oriented
Strong analytical/critical thinking skills
Diploma/Certificate
Credit and Collections: 3 years
Excel and word computer: 1 year
French Working: 1 year
French

Collections Representative Resume Examples & Samples

Ability to effectively communicate in a respectful and assertive manner
Willingness to submit to and pass E-Verify and background check
Ability to negotiation payment
Basic data-entry and typing skills

Senior Collections Representative Resume Examples & Samples

3+ years of Hospital Patient Accounting experience with UB04 and HCFA 1500 Claim Forms
3+ years of experience working Insurance Denials from beginning to end including writing Appeals
Strong knowledge of ICD-9, ICD-10, CPT, and HCPCS Codes
Possess in-depth understanding of Claim Denials and Actions required for Insurance Payment/Resolution (know when to escalate)
Experience using Microsoft Excel to create and edit spreadsheets and Outlook for email and calendar management
Ability to read and interpret Explanation of Benefits (EOBs)
Ability to complete Quality and Productivity Reviews for associates per department metric
Ability to complete Internal and External Customer Reports
Possess working knowledge of Medicare and Medicaid Regulatory Guidelines
Understand how to read and interpret insurance contracts
Ability to work in a production environment and be goal oriented
Possess excellent organizational skills and be able to prioritize workflow to meet goal
Dependable, flexible, and able to work in a team environment

Collections Representative Resume Examples & Samples

Make collection calls and emails to clients on past due balances
Research and respond to inquiries (internal and external) regarding past due balances, as well as, inquiries that require additional explanation or copies of supporting invoices
Analyze and resolve problems related to the payment process
Maintain an accurate status of collection notes utilized Excel
Responds timely and effectively to requests and knows when to escalate
Communicates both verbally and in writing clearly and accurately and, adheres to confidentiality and privacy
Provides a high level of customer service ensuring customer satisfaction and maintains a positive attitude
Be able to work with other groups internally to investigate various issues slowing up the payment process
Bachelor's degree in accounting, finance, or business preferred
3+ years of relevant collections experience with a strong focus on customer service
Experience in Elite 3E highly preferred, but will consider Elite Enterprise, Adeant/CMS, or other billing software
Experience working with global clients is a plus
Proficient in MS Office Applications
Quick learner and be able to work independently

Business Collections Representative Resume Examples & Samples

Must have strong customer service skills and the utmost professional demeanor when dealing with customers
Experience working with automated billing and accounting systems
Must have MS Office skills (Excel, Word), and keyboarding skills
Strong communication (oral and written), negotiation and multi-tasking skills
Successful completion of all assessments and interviews required for this position
Minimum 2 years Telco experience that demonstrates knowledge of PUC requirements
Experience in credit and collection systems
Experience with credit and collections as related to the Telco industry
Associate Degree in Business, Finance or Accounting

Senior Collections Representative Resume Examples & Samples

Responsible for developing, implementing, maintaining and managing organization policies on collection practices
May work with outside legal counsel and/ or outside agencies in more complex collection cases
Extensive work experience within own function
May act as a resource for others

Collections Representative Resume Examples & Samples

Negotiating payments with customers while maintaining a positive relationship in an effort to retain business
Following established guidelines while consistently making contact with customers regarding past due payments
Managing the collections process and maintaining a high degree of professionalism and persuasiveness
Develop positive customer relationships and work to minimize bad debt exposure

Collections Representative Resume Examples & Samples

This position will perform re-billing functions as appropriate and exhibits knowledge of UB92 and 1500 bill forms and filing requirements and will function as a subject matter expert in assisting
High School Diploma/ GED
1+ years of Customer Service Representative (CSR) experience or 1+ year of experience in an office setting, call center setting or phone support role using the telephone and computer consistently
Experience with re-billing functions as appropriate and exhibits knowledge of UB92 and 1500 bill forms and filing requirements

Collections Representative Resume Examples & Samples

Research and reconciliation of open AR to identify and resolve past due invoices
Initiate collections of past due items via telephone and email in order to reduce past due balances
Effectively handle inbound and outbound calls, thoroughly note all collection activity, and follow up on item until final resolution is complete
Negotiate payment arrangements
Build and maintain a positive business relationship with internal/external customers
Identify and communicate opportunities for process improvements
Participate in special projects, and perform other related duties as assigned

Credit Collections Representative Resume Examples & Samples

Computer proficiency and ability to quickly learn company products tools, and processes
Verbal and written communication skills in a variety of mediums (phone, email, chat, in-person)
Ability to work both individually and as part of a team
Goal Oriented
Skilled at time management, multitasking and prioritizing workload
Previous collections experience is preferred but not required
Previous customer service in banking, financial, or accounting role is highly desired
High school diploma or GED is required, college is preferred

Collections Representative Resume Examples & Samples

Good understanding of basic computer applications including MS Office
Ability to learn and apply multiple business software applications
Ability to operate a 10-key machine by touch
Knowledge of Fair Debt Collection Laws

Credit Collections Representative Resume Examples & Samples

Uses analytical skills to continually review established procedures and proactively recommend changes when appropriate
Can perform reconciliation analysis (e.g. quotes entered vs quotes released vs bills generated)
Provide excellent customer service, for internal and external customers, throughout the entire collections process

Credit & Collections Representative Resume Examples & Samples

Collection of past due receivable for assigned portfolio of accounts
Releasing of On Hold orders
Interacting daily with the sales team on customer issues
Account Reconciliations
Preparation of delinquent accounts for 3rd party collections

Credit Collections Representative Resume Examples & Samples

Responsibility for applying Company's credit and collection policies, practices and procedures to the requirements of accounts assigned
Analyze risk exposure based upon customer payment patterns, credit sources and by performing financial analysis
Review accounts to identify past due customers and to determine proper course of action
Plans and maintains a program for the systematic follow up and collection of amounts due
Communicate with customers for up to date payments. Work with management to establish and monitor credit for marginal risk accounts
Contacts appropriate customers, in writing or in person when necessary, to correct, prevent or minimize delinquency
Monitors credit limit compliance; takes appropriate action when limits are exceeded; recommends credit limit changes
Build strong relationships within customer hierarchy to help resolve complex issues
Takes appropriate action on collection irregularities, adjustments and customer complaints as deemed necessary
Obtains approval from Credit Manager or his/her designee for conversion of charge accounts to a cash status (COD), on the acceptance of notes, partial payment plans, time extensions, compromise settlements and the write-off of uncollectible accounts
Prepare presentations for customers to resolve collection issues
Request or approve reinstatement of credit privilege, when necessary
Prepare write-off, adjustments as needed
Prepare accounts for 3rd party collections
Provide management with status logs and reports as needed
Follow up on bill backs of short payments
Reconcile accounts balances as assigned
Recommend accounts which should be written off as bad debts and thoroughly document history
Maintain file of customer contacts, agreements and documentation
Strong written & verbal communication skills i.e. clear, concise, polite and unassuming
Ability to analyze complex problems and identify solutions
Strong organizational skills and ability to work in fast paced environment
Proficient in Software applications such as MS Excel, Word, Power Point.PREFERRED
Consumer products industry, Bottling industry a plus
Commercial collections experience preferred
Experience in online, open item accounts receivable system

Collections Representative Resume Examples & Samples

Resolve open balance accounts by analyzing various unpaid claims reports and making effective decisions based on policies and procedures
Follow-up on unpaid patient/insurance claims for Medicare, Medicaid and commercial carriers
Analyze EOB denials to determine if appeal should be submitted for additional payment
Research and process denials
Maintain awareness of managed care and billing issues
Coordination of EOB's from insurance carriers
Help with data retrieval and questions during audits
Help with problem solving with system issues. Work with IT department to maintain standard procedures for billing. Assist in training of Coordinator I employees
Responsible for adhering to all accepted corporate billing policies and procedures. Policies and procedures
Exceptional analytical and problem solving ability

Collections Representative Resume Examples & Samples

Working knowledge of legal collection techniques
Demonstrated ability to effectively communicate, orally and in writing with diverse groups of individuals
Working knowledge of bookkeeping and accounting principles and terminology
Ability to analyze financial/technical information to determine appropriate action
Ability to effectively organize workload and manage time independently
Skill using a personal computer in a windows environment
Knowledge of VA state tax laws, rules and regulations is a plus
Prefer experience in research/investigative techniques utilizing an automated collection, accounting or case management system

Associate Collections Representative Resume Examples & Samples

1+ years medical billing experience
PC skills with proficiency in Microsoft Word (creating and editing documents), Excel (creating and editing spreadsheets) and Outlook (email, calendar)
Experience communicating with insurance companies/payers
Background in a medical / healthcare setting
Healthcare collections experience
Knowledge of third party payers process

100

Customer Collections Representative Resume Examples & Samples

Confers with customers by telephone, mail or fax in attempt to determine reason for overdue payment, and secure payment
Share responsibility in a phone queue
Records information about collection status of customer and status of collection efforts
Issues and applies credits to customer accounts according to established procedures
Place clients on Support Hold and review to release according to established procedures
Researches and resolves payment discrepancies and reconciliation of their portfolio
Reconciles customer’s contracts to clarify purchased vs. billed
Works closely with internal customers to resolve customer inquiries
Daily and weekly reporting
Responds to customer disputes in a timely manner and provides excellent customer support

101

Collections Representative Resume Examples & Samples

Process collections for related accounts receivable items; minimize delinquent receivables while maintaining proper credit limit exposure
Perform telephone collections and generate collection documents
Perform routine and documented follow up on collections
Provide customers with necessary documentation in appropriate format in order to support the collection
Identify the root cause for delinquency and raise issue or eliminate the cause
Identify customer changes in trends and related risks and communicate the sales and credit management
Assist with preparation of reports
Experience in Microsoft Excel and Word
Ability to work in fast paced, team based environment
Ability to apply good judgment and professional integrity in decision making
Bilingual (Spanish) a plus

102

Collections Representative Resume Examples & Samples

Experience in a fast paced customer service, collections or call center environment
Ability to perform detailed research on delinquent accounts using multiple databases
Excellent computer skills, including the ability to use databases, spreadsheets, and word-processing software
Excellent customer service skills with the ability to maintain professionalism and confidentially at all times
Ability to successfully negotiate collection of delinquent accounts with debtors
Ability to perform basic mathematical calculations
Ability to use enhanced automated telephone systems
Working knowledge of legal collections techniques

103

Collections Representative Resume Examples & Samples

Contact insurance carriers through website, email, or telephone to resolve outstanding accounts
Analyst and resolve basic insurance denials
Appeal and/or resubmit unresolved invoices to insurance carriers
Research and respond to insurance correspondence
Update registration information and post denial codes and adjustments in practice management systems

104

Collections Representative Resume Examples & Samples

Perform credit investigation, evaluating the credit strength of applicants and making credit decisions within established guidelines for designated transactions
Process deposit payments and other deposit options (i.e. surety bonds and absolute guaranty agreements), including follow through and reconciliation
Review work queue and time sensitive emails regarding credit activities within established service level agreements
Escalate requests with management, as appropriate, for special applications for credit that are outside of standard policies and procedures
Collaborate with other internal operational groups to ensure coordination and cooperation toward timely customer issue resolution related to credit matters
Identify delinquent accounts and contact account holders to collect payment. Carry out the established programs and processes for the follow-up and collection of accounts receivable
Work with third party vendors on a daily basis to resolve customer disputes and assist with payment collection
Monitor performance of vendor associates. Selects random calls for performance evaluation and participates in monthly vendor meeting
Run various reports and track metrics as needed
Perform payment related research and resolution including identification and rectification of misapplied payments
Assist in special projects as assigned
One year credit and collections and/or banking experience required
Knowledge of the utility and/or the deregulated energy or telecommunications industry preferred
Experience in SAP/CCS execution preferred
Must have strong knowledge of customer systems, and internal business processes and policies related to consumer credit
Understanding of operating guidelines and rules specific to consumer credit and Collections (i.e. FCRA, FDCPA and TCPA)
Strong mathematical/analytical skills
Excellent problem solving skills and ability to use good judgment to make decisions
Effectively communicates to a wide range of internal audiences in both written and oral form
Ability to communicate clearly with customers using a telephone instrument or in person while maintaining composure and control
Demonstrated attention to detail, initiative and self-motivation with the ability to work independently
Strong time-management and organizational skills needed
Comfortably handles risk and uncertainty as appropriate for level of responsibility
Ability to handle and meet aggressive, metric oriented deadlines while maintaining a high degree of accuracy
Must be able to stay on task and multi-task
Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
Adapts effectively to new and changing situations

105

Cb-credit / Collections Representative Resume Examples & Samples

Handles basic application processing. Ensuring accuracy, completeness, and timeliness of transactions processed
Decisions typically less complex RCS applications
Refers more complex inquiries to more experienced personnel
Checks information to ensure data integrity by comparing findings to credit applications and system information
Helps check and verify information in system vs. applications to ensure accuracy
Orders and obtains credit reports and other applicable credit history information
Assists with RCS private label credit card individual customer and small business applications credit decision process
Communicates with merchants and customers as needed, obtaining information, explaining credit decisions and other related issues
Reviews findings and results presented by underwriting system
Gathers appropriate application and other pertinent information from merchants
Must have the ability to organize and prioritize tasks, meet deadlines
Group-rate insurance options available immediately upon hire*

106

Cb-credit / Collections Representative Resume Examples & Samples

B2B Spanish language proficiency and someone who thinks with numbers
B2B collection experience both domestic and international
Ability to make decisions with minimal supervision
Good written, email and verbal telephone skills
Good PC skills – Microsoft Outlook, Microsoft Office
Good math / logic skills
High school, some college “preferred”
Collection calls, collection emails as needed per Credit policy and procedures
Customer account billing item and deduction reconciliation as needed
Proofread processed credit memos for accuracy
Tracking of payment discrepancies, report to senior staff as appropriate
Recommend customer account placement with collection agencies
Attaching credit applications and related documents to customer accounts in SAP
Processing of incoming credit applications
Setting up new customers, reactivating dormant customers and converting other accounts into Sold-to customer accounts on SAP Customer Master system
Releasing orders in automatic credit review on SAP after careful review of each customer’s credit status and credit risk level
Cross-train within the department to ensure better coverage
Miscellaneous lesser department needs (checks, statements, etc.)

107

Credit & Collections Representative Resume Examples & Samples

Makes 60-80 collection calls per day
Follows the recommended G&K guidelines for under 30, over 30, 60, 90 day collection calls
Produces reports reflecting status of collection activity in area of responsibility
Attends weekly A/R meetings to review the week's problem accounts
Confers with management concerning the resolution of difficult cases
Telephones or sends form letter in initial stages of collections in outstanding account situations
Documents all customer telephone conversations to insure accurate call data in pre-programmed computer screens
Investigates and recommends approach for collecting potential write-off accounts
Prepares documentation for outstanding collections
May handle NSF collections
Fax copies of invoices to customers upon request and follows up with service dept. on discrepancies and disputes on a weekly basis
Handles month end statements (i.e. special handling accounts)
May assist in the preparation and issue of statements to customers
Performs other related duties as assigned by management i.e., - credit checks - deposit verification
1-2 years relevant experience
Excellent communication/telephone skills
Aggressive but patient attitude
Computer Skills/ Excel
Team Player Attitude
Previous collection experience

108

Collections Representative Resume Examples & Samples

The duties of a Collections Representative include collection calls and/or correspondence in a fast paced goal oriented collections department
Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis
High volume phone calls to assigned delinquent customers
Internal and External customer interface
3-5 years High Volume corporate Collections experience
Knowledge of Billing and Collections procedures
Commitment to excellent customer service
Excellent written and verbal communication abilities
AA, BA, BS in Accounting, Finance, Economics or Business Administration preferred
Medical (choice of plans)
Dental
Vision
401 (K)

109

Collections Representative Resume Examples & Samples

Decrease complex portfolio by minimum of 35-40% monthly
Manages assigned portfolio of delinquent accounts through relationship building and the ability to innovatively problem solve collection activities, billing disputes, and payment options
Manage account resolution to resolve debts in the manner most beneficial to customer and company needs. This is done by initiating and/or receiving collection calls using multiple communication methods (oral and written.)
Responsible for investigation, analysis, escalation and resolution of accounts receivable issues to ensure timely payment and maximize company cash flow
Record status of collection efforts into appropriate systems relating to any pertinent collection activity or customer contact
Review monthly invoices prepared by billing department for accuracy and troubleshoot billing issues/discrepancies tax issues, misapplied payments, etc
Perform various administrative functions for assigned accounts, such as recording address changes, processing refund requests, etc
Uses several Company systems to perform collections, customer service, and reporting accurately

110

Collections Representative Resume Examples & Samples

Proven ability to decrease complex portfolio by minimum of 35-40% monthly
Manages assigned portfolio of delinquent accounts through relationship building and the ability to innovatively problem solve collection activities, billing disputes, and payment options. Manage account resolution to resolve debts in the manner most beneficial to customer and company needs. This is done by initiating and/or receiving collection calls using multiple communication methods (oral and written.)
Perform various administrative functions for assigned accounts, such as recording address changes, processing Discos’, refund requests, etc
Uses several systems to perform collections, customer service, and reporting accurately
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center

111

Collections Representative Resume Examples & Samples

Exceptional communications/interpersonal skills
Excellent PC skills; typing of 45 wpm, excellent ten key skills
Excellent Organizational Skills
Knowledge of or exposure to Medical Terminology
Minimum 1 year experience medical billing and coding
Minimum 1 year experience contacting Insurance companies payment
Minimum 1 year experience filing appeals with insurance companies
Outstanding verbal and written communications skills
Experience utilizing HCPCS billing codes
Professional and positive telephone manner

112

Senior Late Stage Collections Representative Resume Examples & Samples

Resolves and decides action necessary on complex collection accounts that are 90+ days delinquent, as determined by established guidelines
Reviews proposed collection action for approval within assigned authority levels as submitted by CARs for cost effectiveness and appropriateness according to established guidelines and procedures
Trains all newly assigned personnel on NMAC collection procedures; regularly monitors performance, answers questions, and reviews collection work on accounts
Interacts daily with customers, dealers, attorneys, and government agencies and repossession agents to resolve complex collection accounts; coordinates repossession efforts in compliance with retail debt collections manual
Locates and contacts customers by telephone, correspondence and skip tracing in an effort to identify reasons for nonpayment, and to limit NMAC loss and legal exposure
Formulates customer profile by recording information obtained from credit bureau reports, dealers, attorneys, file applications from KARA system
Documents any collection action taken to date on automated front end (AFS) system
As necessary, performs other related duties of which the above are representative
Job Skill and Knowledge: Complete understanding of collection process in an automotive captive finance company. Understanding and knowledge of State and Federal laws governing collection practices. Good oral and written communications skills
Education: A high school diploma or G.E.D. Bachelor’s degree in business preferred
Experience: Four or more years progressive related clerical experience in a professional business atmosphere, or at least three years prior NMAC service experience and training in a related position
Computer Usage: Working knowledge of word processor, spreadsheet, other PC applications, or Mainframe applications, etc. to produce non-standard, creative products

113

Collections Representative Resume Examples & Samples

Counsel delinquent customers through telephone contact to pay according to the terms of their contract while using professionalism, tact and maintain excellent Customer Service standards
Thorough knowledge of the Company’s Standard Operating Procedures, Investor loss mitigation options, as well as state and federal legal requirements (FDCPA & CFPB) with regard to collections procedures, bankruptcies, foreclosures, and repossessions, keeping abreast of current requirements and changing legislation
Regularly update Collection Manager on status of accounts and special situations
Any other job responsibilities requested by management
High School degree required, Bachelor’s degree preferred
1+ year’s prior Collection and/or Loss Mitigation experience preferred
Previous skip tracing ability and experience preferred
Knowledge of Fair Debt Collection Practices Act (FDCPA) guidelines preferred
Ability to meet department attendance guidelines, with shifts that include evenings, weekends, and overtime as scheduled
Persuasive and professional communication skills
Strong Customer Service soft skill abilities
Strong verbal and written communication skills and good telephone techniques
Detail oriented/organized style
Ability to work in a team environment, effectively under pressure
Ability to adapt to change in a fast paced environment
A strong numeric aptitude, problem solving and analytical skills

114

Credit & Collections Representative Resume Examples & Samples

Competitive pay
Paid holidays
Year-end bonus program
Recognition and incentive programs
Access to continuing education via the Kelly Learning Center
Manage the credit and collection activities for a portfolio of customers for the Center of Excellence Credit and Collection function, co-located in the North American Shared Service Center
Work with the Credit Managers to insure delivery of peer class levels of service by leveraging best practices and implementing effective collection and risk management policies
Maximize cash flow from accounts receivable, while enhancing customer relations. Provide adequate protection of the company’s investment in Accounts Receivable
Analyzes credit information to establish customer’s credit limits permitting highest profitable sales consistent with reasonably minimum losses
Establish credit limits, make proposals to change credit limits and participate in managing overall portfolio risk
Oversee collection activities for an assigned portfolio of accounts including negotiating collection arrangements for overdue account balances
Enforce approved payment terms in accordance with internal policies
Finance or Business Administration degree preferred; other degrees with 2 years functional experience (in addition to functional experience listed below) and/or work towards specific degree may be considered
2+ years’ experience in credit and collections with a strong collection background and emphasis on customer risk management
Excellent communication skills, strong customer relationships, leadership skills and team building competencies
Ability to analyze customer needs through soliciting, evaluating and acting upon customer feedback
Experience with an ERP system
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below. If you have questions about the position, you may contact the recruiter recruiting for this position (mick595@kellyfinance.com), however, your resume should be uploaded via the “SUBMIT RESUME” button included within**

115

Credit & Collections Representative Resume Examples & Samples

Experience providing analytical support for a large international company preferred
Experience interacting with Sales and Marketing units preferred
Must be a self-starter with strong problem solving skills
Individual must be able to clearly identify objectives and meet end goals
Ability to balance long-range vision with an appropriate attention to immediate detail
Proven ability to address challenges and work with a results-oriented team
Organization skills – can plan, execute, and control multiple tasks. Can take direction from multiple people
Communication skills – excellent written and verbal presentation skills; Good listening skills
Interpersonal skills – can work effectively with both internal and external cross-functional personnel at all levels of the organization
Bachelors degree or equivalent related experience
A minimum of 1 year as collector, credit or finance experience equivalent
Cluster/country of competence language proficient (both written and spoken) - GERMAN
Proficient English (both written and spoken)
SAP experience desired or any system equivalent
Excel, Word and PowerPoint experience required. High knowledge of Excel tools

116

Collections Representative Resume Examples & Samples

Associates or Bachelor’s degree preferred
Minimum of 2 plus years’ experience in collections or A/R with excellent customer service
Reconciliation and negotiation skills with the ability to communicate effectively using verbal and written skills
Working knowledge of Microsoft Word and Excel required

117

Senior Collections Representative Resume Examples & Samples

Gather and evaluate relevant account information to gain an understanding of customer obligations, determine payment issues and identify possible root causes
Contact clients through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
Document on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information
Prepare and submit reports to internal management on the status on outstanding bills and proposed / expected settlement details
Develop, implement, maintain and manage organization policies on collection practices
May work with inside legal counsel in more complex collection cases
Manage / resolve client disputes and grievances
Bachelor’s Degree (or higher) in Accounting or Finance or High School Diploma / GED with 2+ years of equivalent experience in accounting
2+ years collections experience, analyzing and solving customer issues
Solid understanding of generally accepted accounting principles and financial statements
Experience in using MS Excel to ability to create and modify spreadsheets
Experience with G / L software applications
Experience with PeopleSoft Financials and Great Plains
Foreign currency transaction experience
Insurance industry experience a plus
Ability to multi-task, including the ability to understand multiple products and processes
Strong analytical skills, attention to detail and process discipline
Ability to solve routine problems independently
Work with others for instruction, guidance and to solve more complex issues

118

Credit & Collections Representative Resume Examples & Samples

Minimum 5 years experience in Credit Collections and Risk Analysis
Strong Organizational, Analytical and Communication skills
Recent experience with advanced Excel Skills: Pivot Tables, Formulas and V Lookups
Must be experienced in the Accuracy of Aging Reports, Skip Tracing and Chargebacks
Oracle experience a plus

119

Credit & Collections Representative Resume Examples & Samples

Analytical and mathematical ability
Working knowledge of Word, Excel and basic computer literacy
Pays attention to detail and is accountable for the accuracy of work
Contributes to an enthusiastic, positive work environment
Able to prioritize and use time management skills
Be organized
Adaptability and flexible to organizational changes
Coachable

120

Credit & Collections Representative Resume Examples & Samples

Contact customers to collect past due payments from all accounts and assure fair, courteous and prompt handling of collections matters in order to provide for the prompt turnover of accounts receivable and resolve any disputes/issues/complaints, using Oracle and other databases to ensure quick resolutions to issues
Apply payments and/or credits/adjustments to keep delinquency and bad debt to a minimum, research applications of credit adjustments to assure the customer adjustments or deductions made or taken are reasonable, processed and cleared from customer's account on a timely basis
Prepare information for collection agency and/or attorneys for delinquent accounts, handle disputes over discrepancies in invoices, and negotiate payment plans when needed
Create reports necessary to reconcile accounts and to report to management the status of accounts. Print invoices and statements to send to customer
Process miscellaneous paperwork, and update systems as required by credit policy and procedures
Special projects, as requested by management
Minimum 2 years experience in credit collections
Exposure to routine accounting activities

121

Collections Representative Resume Examples & Samples

Serves as the initial A/R contact person for external and internal customers regarding Business to Business A/R collections, problems, and questions
Maintains accuracy, integrity, and completion of the accounts receivable portfolio by resolving invoice disputes and collecting past due balances
Consistently demonstrates ability to collect all accounts
Establishes a good working relationship with customer/sales
Maintains a high service level in a professional, courteous, businesslike manner
Confer with Credit Manager to determine credit limits, payment schedules, and/or recommending suspension of open account terms or placement in collections on accounts with unsatisfactory payment records
Effectively achieve individual and department objectives as set forth at periodic intervals
2-4 years of experience in business to business collections or in a related area
Excellent work history in attendance, punctuality, and performance
Strong organization skills with ability to track activities and follow up
Tactful/Professional telephone etiquette
Ability to work well in a flexible, fast-paced team environment
Associate's degree or its equivalent
Knowledge of accounting methods and business operations
Experience in use of Microsoft applications (Strong emphasis in Word & Excel)
Analytical, root cause analysis, and problem solving skills with ability to take initiative

122

Mortgage Collections Representative Resume Examples & Samples

Manage individual workflow according to department procedure and assigned responsibility
Request direction in solving problems of unusual or complicated nature. * Attend training, as required on job related matters
Assure quality service in the administration of reverse mortgage loans under defined duties
Engage credibility where appropriate
Maintain customer contact from T&I default through the foreclosure process
Maintain customer contact from Occupancy default through the foreclosure process
Monitor incoming departmental mail (open, log, prioritize, scanning where appropriate and proper distribution
Facilitate the communication and coordination of Deed in Lieu or Short Sale if requested
Facilitate the referral to foreclosure based on HUD timelines after exhausting all options
Performs other duties/special projects as assigned
High school diploma or equivalent required, Bachelor's degree preferred
2+ years’ experience in the mortgage industry two to five years related experience and/or training
Stable job history
Good written and oral communication
Good organizational and interpersonal skills
Ability to read and write in English to effectively communicate in writing as well as verbally in person and over the phone
Ability to effectively communicate in English with customers or members of the business community
Ability to effectively present information to Management, etc. * Ability to write reports and correspondence
Ability to read, analyze and interpret documents such as legal documents, policies and procedures
Ability to calculate basic financial figures and amounts
Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software
Ability to define problems, collect data, establish facts, and draw valid conclusions

123

Credit & Collections Representative Resume Examples & Samples

50% Collections – Run periodic reports to identify past due accounts. Initiated calls to customers whose accounts are delinquent and collect past due accounts. Negotiate with customers for payment schedules or grant extensions. Place delinquent accounts on credit hold until payment arrangements established
40% Credit Administration – Receive incoming calls from external and internal customers and resolve billing, invoicing, and credit discrepancies. Provide proof of delivery. Research orders on credit hold as needed. Approve/disapprove credit lines, reopen accounts, or change to COD accounts as necessary unless otherwise advised by the Credit Manager or management. Maintain detailed notes/records on the activity of each customer account
10% Analysis & Other – which may include cash application, process credit applications and performing other related duties as required
Assist in developing sound, acceptable credit policies
Check for credit visibility on request for extended terms, prelienable jobs, and evaluate various adjustments or exception documents
Submit requests to senior management and supporting documentation for accounts requiring credit lines
Monitor receivables and collections and provide updates of receivables
Identify accounts requiring collections agency or legal action and coordinate collections with third party contractors
Implement liens as necessary to major delinquent account as approved
Periodic credit reviews of existing customers
Assessments of the credit worthiness of potential customers
Manage relations with Collections Agencies
Manage relations with credit reporting agencies
Familiar with credit reporting agencies: Dun & Bradstreet, Experian and Round Table groups
Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution
Interact with customers to obtain additional credit information to support credit lines
Identify problem accounts and provide regular updates of receivables to management
DSO calculation
Reconcile transactions and balances to maintain accurate accounts
Negotiated returns
Recommend collection placements
Recommend write-offs
Maintain details customers contact documentation
Initiated credits and adjustments to customer accounts within company policy limits
Negotiate payment programs with delinquent customers
Monitor deductions and applications of late fees

124

Collections Representative Resume Examples & Samples

Each Collector is responsible for their own monthly portfolio that consists that range from 2000-3500 client accounts
Collector must make daily collection calls on past due accounts, update collection comments in the billing system and develops action planning for collecting accounts on outstanding AR over 60 days
Each month Collector is to reduce the bad debt over 60 days. We are measured on our effectiveness to meet specific goals set by the department and leadership. At the end of the day we want to get paid for the work we performed
Responsible for collection agency placements and bankruptcies, ensuring all paperwork and approvals are intact
Responsible to monitor short-paid invoices and resolve disputes which, which requires appropriate research
Collectors regularly monitor and expedite resolution of credit balances for accounts in their portfolio, as well as processing monthly charges and adjustments
All aspects of research need to take place for accurate resolution which includes but not limited to, pulling lab requisitions, requesting check pulls from the Cash team, reviewing account activity and notes in billing system, accessing the Quest online invoicing system (eInvoice). Responsible for making direct contact with clients, Quest labs, Accounts Payable, Sales Reps, Account Managers, local Quest standard Business Units and Quest non-standard business units
While performing these day-to-day functions, Collectors are also making and receiving calls from clients, handling emails, and correspondence
Attends scheduled monthly conference calls with management, Finance and Sales to discuss status of High Risk reports, preparing all information that pertains to clients on portfolios and participate in the facilitation of the resolution
Maintain various databases and ensure proper data points are stored properly to run accurate data for reporting purposes
Prepare various reports such as: High Risk, Bad Debt Reserve, No Pay and 180 days Equal Total Due
Timely and accurate follow up to all impacted parties (internal and/or external) that provides an explanation of resolution and requested information is mandatory
Additional processes and projects will be assigned as necessary to meet business needs, including assisting Customer Service with workload
Billing is an ever-changing environment that requires quick thinking, proactive actions. Each day welcomes new challenges that need to be approached with an open mind and drive to meet our customers’ needs
Excellent organizational and interpersonal skills
Excellent oral and verbal communication skills
Self-Motivated

125

Collections Representative Trainee Resume Examples & Samples

No prior collection experience required, just the desired to learn and grow
Ability to learn quickly and retain information
Problem-solvers who enjoy helping customers resolve their questions and concerns
Proficient in Microsoft Office Suite
High school Diploma - College degree preferred
Provide thorough, detailed, and accurate account updates in collection system for each call made
Responsible for meeting established performance standards (Roll backs, Repayment terms, Reinstatements, Re-engagement of customers into Loss Mitigation) by collecting delinquent payments and evaluating potential work out options with customers over the phone. Achieve numeric standards for servicing delinquent accounts without sacrificing quality of service

126

Collections Representative Franchise Resume Examples & Samples

Develop and standardize written policy documentation related to the franchise collections
Interface with sales organization as well as Franchise dealers to communicate credit/collection decisions
Plan and organize activities for collections staff
Initiate process improvement and quality reviews to simplify and improve productivity
Negotiate documentation and payment terms with customers to ensure transactions are properly secured
Resolve credit/collection issues with customers
Upholding policy compliance / JSOX
Support TBC Code of Business conduct
Strong computer skills - Word, Excel, PowerPoint, and SAP
A minimum of 3 years experience in Business to Business collections
Ability to manage relationships both internally and externally
Strong problem solving and customer service skills
Be able to operate in a fast paced environment

127

Collections Representative Resume Examples & Samples

Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers
A typical Collections Representative may also be responsible for the stocking of recovered or returned collateral, preparing documentation, processing proceeds of sales, and assisting customer with redemptions or reinstatements
Uses various collection systems to update customer accounts and to send correspondence
Ensure recovered/returned collateral is logged into inventory system
Obtains collateral values through available sources
Identifies and handles problem title situations
Processes sales proceeds and prepares sales packages

128

Associate Collections Representative Resume Examples & Samples

Coordinate with insurance carriers to reconcile / resolve any issues
Analyzing and reconciling cash posting entries
Familiar with explanation of benefits
Maintain Compliance and HIPAA standards at all times
Meet or exceed daily production standards
Meet or exceed daily quality standards
Perform other duties and functions as assigned
Process insurance, client and patient refunds
Process adjustments and credit balances
Evaluate and respond to all emails request for any deposit issues in order to resolve in a timely matter
Ability to navigate on internet for researching purposes
Demonstrated problem solving, organization and interpersonal skills

129

Collections Representative Resume Examples & Samples

Retrieves Return Payments
Researches UnFranchise Owner Account to determine reason for returned payment
Handles returned order and business volume according to order status at the time of returned payment
Prepares all documentation to communicate with UnFranchise Owners
Updates UnFranchise Owner accounts to record returned payment information
Contacts UnFranchise Owner regarding returned payment
Reviews the payment options to clear the returned payment and applicable service charge with UnFranchise Owner
Documents conversation in the system
If applicable, mail appropriate letters regarding returned payments
One year of experience of general office duties, data entry, collections, and customer service
Proficiency with MS Office Products and computer software applications
Fluent in English and Mandarin; reading comprehension, writing, speaking, active listening and customer service

130

Collections Representative Trainee Resume Examples & Samples

No prior collection experience required, just
Excellent time management and organization
Ability to learn quickly and retain
Problem-solvers who enjoy helping customers
Counsel delinquent customers through

131

Credit / Collections Representative Resume Examples & Samples

Assist in review and processing of all incoming deductions, from identification and classification to resolution relating to trade payments and KPI's. Initiate communication (current and pro-active) with appropriate staff to correct root causes, prevent re-occurrence and streamline processes, meeting deadlines
Assist in generation of reports (deduction, pricing, allocation, etc.) to be used as management tools within CLSC, identifying key focus areas
Assist in identifying and improving core business processes within the operating environment
Participate in presentations to customers in areas of expertise
Serve as project team member as called upon by management
Interact with internal/external contacts
Contact customers by telephone, letters, email and fax to collect on past due accounts using SAP, and resolve discrepancies which prevent prompt payment
Make credit decisions on past due customers by gathering and processing information, which enables incumbent to release or hold orders
Familiar with Outlook, Word and Excel
SAP system knowledge preferred
Good organizational skills and ability to multitask

132

Collections Representative Resume Examples & Samples

Responsible for all aspects of follow up and collections, including making telephone calls, accessing payer websites. Identify issues or trending and provide suggestions for resolution. Accurately and thoroughly documents the pertinent collection activity performed. Review the account information and necessary system applications to determine the next appropriate work activity. Verify claims adjudication utilizing appropriate resources and applications. Initiate telephone or letter contact to patients to obtain additional information as needed. Perform appropriate billing functions, including manual re-bills as well as electronic submission to payers. Edit claims to meet and satisfy billing compliance guidelines for electronic submission. Manage and maintain desk inventory, complete reports, and resolve high priority and aged inventory
Participate and attend meetings, training seminars and in-services to develop job knowledge. Participate in the monthly, quarterly and annual performance evaluation process with their Supervisor. Respond timely to emails and telephone messages as appropriate. Communicate issues to management, including payer, system or escalated account issues
Intermediate knowledge of insurance collections and insurance terminology
0-4 years of experience in Medical/Hospital Insurance related collections

133

Collections Representative Trainee Resume Examples & Samples

No prior collection experience required, just the desire to learn and grow
Responsible for meeting established performance standards
Gain knowledge of the Ditech’s Standard Operating Procedures, Investor loss mitigation options, as well as state and federal legal requirements (FDCPA & CFPB) with regard to collections procedures, bankruptcies, foreclosures, and repossessions

134

Collections Representative Resume Examples & Samples

Prepares and submits reports to internal management on status of outstanding medical bills and proposed / planned payment settlement details
This position will perform re-billing functions as appropriate and exhibits knowledge of UB92 and 1500 bill forms and filing requirements and will function as a subject matter expert in assisting Customer Service and Collection Team Members as well as other payer team members
3+ years of Healthcare Collections - Accounts receivable experience
Experience with coding requirements and Medicare / Medicaid Regulations

135

Senior Credit & Collections Representative Resume Examples & Samples

Review accounts receivable aged trial balance, to ensure proper application of all transactions, and review report with Senior Credit Analyst, to document status of key collection accounts and consultative interaction
Document all calls and contact customers to obtain payment commitments for unpaid invoices, enforcement of credit terms and to provide any documentation required to expedite payment
Make recommendations to the Senior Credit Analyst, on the rescinding of credit terms, more aggressive collection tactics or PACA intervention, based on productivity of customer calls and overall payment performance
Make recommendations to the Senior Credit Analyst, on credit limit increases based on payment performance and frequency of customer credit hold orders
Maintain integrity of customer master files
College Degree in related field, from an accredited institution, and/or equivalent work experience in a similar role
Five years of Commercial Collections experience
Knowledge of Microsoft Office skills (i.e. Word, Excel and Outlook)
Experience in Oracle Accounting Software
*Please note: This position does not qualify for relocation expenses.***

136

Associate Collections Representative Resume Examples & Samples

Directly responsible for contacting patients regarding outstanding A / R for payments that are due Quest Diagnostics
Responsible for analyzing and resolving billing problems in an effort to secure prompt insurance and patient payments to reduce Bad Debt out outstanding A / R
Ability to work independently and focus on tasks
Ability to work additional hours when needed during peak times for the department
Basic Proficiency with Windows PC applications and Microsoft Office Excel to edit, sort, and review spreadsheets
1+ year of customer service experience
Undergraduate Degree or higher

137

Collections Representative Resume Examples & Samples

Contact customers to determine reason for payment delinquency
Negotiate and advise on collection of overdue / incorrect claims and take appropriate action to recover overdue payments
Handle unresolved inquiries / issues
Responsible for adhering to collection practices
May work with outside legal counsel and / or outside agencies in more complex collection cases
As a Collections Representative you will need knowledge of
2+ years of experience in Billing and / or Collections in a Healthcare setting
Experience with Word (create and edit documents), Excel (data entry, sorting, creating/modifying spreadsheets), and Outlook (creating, sending emails)
Knowledge of HIPPA guidelines
Previous experience in Billing and / or Collections Revenue Cycle setting

138

Credit & Collections Representative Resume Examples & Samples

Calling customers to collect past due balances
Adding and correcting purchase orders on invoices
Communicate with internal Sales Representatives and billing department to correct and handle disputes for customers
Processing paperwork for credits and re-bills
Receiving and answering incoming correspondence from customers
Searching for misapplied payments and submitting paperwork for corrections
1-3 years of related work experience required
Strong Communication and active listening skills
Proficient at problem sovling

139

SNF Collections Representative Resume Examples & Samples

Supervision / guidance is required for higher level tasks
1+ years Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting or phone support role using the telephone and computer consistently
1+ years medical collections
Ability to work Monday through Friday between the hours of 7am-4:30pm. Weekends and Overtime are possible and may be mandatory. Must be flexible
Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
2+ years of SNF experience

140

Collections Representative Resume Examples & Samples

Works with customers to resolve past due balances, primarily via telephone
Research and resolve customer disputes
Assist with client liquidations
Assist Accounts Representatives with verification of account balances as needed
Investigate returned payments
Other duties assigned as needed
Skills: (examples below)

141

Collections Representative Resume Examples & Samples

Effectively communicates directly with customers in a professional manner
Researches customer accounts to handle inquiries either by telephone or in writing
Place courtesy calls to customers advising of their past due amount and date of scheduled payments
Prepares and secures invoices to be sent to off-site storage while adhering to the company’s document retention policy as well as handling requests for box retrieval
Processes adjustments to customer’s A/R accounts as directed
Reviews customer’s accounts and identify skipped invoices
Gathers, tabulates, and notes information on customer accounts, including aging reports
Check documents for accuracy and completeness, verifies information, and prepares forms
Answers phone, takes messages, provides information, or redirects calls as appropriate
Generates and distribute reports
Maintain call & follow-up log for weekly reporting
Utilizes continuous improvement mindset, assisting in identifying opportunities to improve processes
Minimum of 3 years Collections experience in a corporate environment
Knowledge of Accounting controls and procedures
Previous experience with mainframe accounting systems
Must have the ability to resolve conflict
Must be results oriented with demonstrate time management skills
Excellent verbal/written communication skills
Skill in organization, prioritization, and attention to detail
Strong team player with the ability to work across multiple functions and disciplines

142

Collections Representative Resume Examples & Samples

Previous EPIC Resolute experience
Previous physician billing experience
Examines and evaluates accounts for appropriate follow-up action in a stratified manner by modified account balance as assigned through monthly adhocs in order to achieve weekly goals
Adheres to the rules and regulations of the different types of payers such as Medicare, Medi-cal, HMOs, commercial payers, Workers Compensation and any other government agencies
Interprets and enter detailed on-line notes in order to understand past activity and to provide an audit trail for future follow-up
Prepares and files lien with attorneys and third party payers
Negotiates payments as necessary to achieve final resolution of legal accounts
Effectively communicates with payers, patients, attorneys, SFGH, UCSF departments and outside billing agents
Initiates Charge Reversal request(s)
Submits requests to department via e-mail or Additional Request for Information form and review response for appropriate action
Performs all follow up necessary to track missing payments
Utilizes knowledge of various systems including, but not limited to
APeX (Epic), Invision, LCR, Microsoft Outlook, government and non-government websites, and any other information systems which would be required for insurance eligibility, benefit verification, claim status or other information needed during detailed follow-up

143

Senior Collections Representative Resume Examples & Samples

Works accounts receivable in assigned area to maximize reimbursement. Utilizes knowledge of PPO, HMO, Government, and DME billing guidelines-30%
Contacts various payers and patients to collect on outstanding accounts. Tracks and enters all calls for documentation, trending and reporting. Identifies patterns of patient and insurance concerns.-25%
Handles multiple patient incoming calls and responds to each call in an efficient, effective, and professional manner. Also covers for customer service phones and front desk walk in patients. -15%
Updates registration and insurance data, analyze data, review records-10%
Edits accounts by working ATB’s daily. -10%
Reads and reviews EOB’s for appropriate response to situation.-10%
Prepares patient refunds
Creates and sends spreadsheets to problem payers
Determines credit worthiness of patients, formulates credit and collection process according to guidelines
Other duties may be assigned as needed

144

Collections Representative Senior Resume Examples & Samples

Graduation from high school or a GED and five years of experience in a healthcare setting, including two years of experience related to healthcare revenue cycle ; or an equivalent combination of education and experience
Thorough understanding of health insurance and insurance verification processes
Excellent verbal and written language skills
Must be reliable, dependable and must have an excellent work attendance history
Previous work experience that required knowledge of physician billing procedures
Knowledge of Medi-Cal and Medicare eligibility requirements
Epic registration and identity experience
Exposure to Cerner Invision patient registration pathways

145

Collections Representative Resume Examples & Samples

Collects past due accounts (5+ days) within established objectives using auto-dialer and automated collection system
Communicate with dealers to discuss delinquent accounts
Handles rewrites/extensions/transfers of interest for customers if appropriate
Provides assistance in resolving title and insurance deficiencies, as well as handling insurance wrecked or totaled equipment issues
Assists in preparing legal paperwork (i.e. repossessions)
Prepares necessary reports as requested
Special projects as assigned
Account maintenance and research
Two years solid collection experience, front to back end, preferably in finance industry
Strong interpersonal skills, good verbal and written communication skills
Strong decision making, problem solving, negotiation skills
Ability to maintain a professional attitude and demeanor when dealing with challenging customers
Strong organizational skills with ability to prioritize multiple task

146

Credit & Collections Representative Resume Examples & Samples

Chasing customers by phone and email/letter for outstanding invoice payment
Research, code and post cash receipts, and utilize reports to identify needed clearings
Research and reconcile unallocated cash
Ability to prioritize while paying great attention to detail
Critical thinking, analytical and negotiating skills
Ability to multi-task and respond to change in a fast paced environment
Strong oral and written communication skills with attention to detail
SAP/Oracle/Collection System experience preferred

147

Credit / Collections Representative Resume Examples & Samples

Ensures daily accomplishments work towards company goals for cash collections and A/R over 90 days
Researches outstanding balances and takes necessary collection action to resolve in a timely manner; recommends necessary demographic changes to patient accounts to ensure future collections
Researches assigned correspondence; takes necessary action to resolve requested information in a timely manner; establishes appropriate follow up
Resubmits accurate and timely claims in formats including, but not limited to, CMS-1500 and electronic 837
Negotiates payment plans with patients in accordance with company collection policies
Identifies patterns of short-payment or non-payment and brings them to the attention of appropriate supervisory personnel
Reviews insurance remittance advices for accuracy. Identifies billing errors, short-payments, overpayments and unpaid claims and resolves accordingly, communicating any needed system changes

148

Senior Collections Representative Resume Examples & Samples

Performs collection functions relevant to the Patient Financial Services area in a manner that meets or exceeds key performance criteria
Maintains thorough and detailed knowledge of collection laws and third party payer claims processing and ensures compliance with state laws regarding all cash processes as evident through cash collections
Bills and performs collection’s independently based on applicable insurance and CMS requirements
Performs re - billing functions as appropriate and exhibits knowledge of UB92 and 1500 bill forms and filing requirements
Demonstrates an understanding of benefits requirements, online claims editing, submission, and reconciliation procedures
Continually seeks to understand and act upon customer needs, concerns, and priorities. Meets customer expectations and requirements, and gains customer trust and respect
Functions effectively within a team and participates and contributes constructively to produce results in a cooperative effort
Demonstrates ongoing enthusiasm and commitment to the work assigned
Participates in a process to continually improve organizational effectiveness using Baldrige self - assessment performance evaluation criteria
Actively monitors accounts receivable for transplant patients
Identifies and follows all transplant patient accounts to ensure transplant related services are posted properly in the billing systems and captured in the transplant database
Submits bills electronically and manually as required per transplant related services
Prepares clean claims for submission as soon as possible to secure timely payment. Requests and attachments any required clinical documentation
Remains current in knowledge of regulatory payer and billing requirements
Interprets claims, processing reports, corrects patient demographic information as necessary to produce clean claims
Process claims / invoices for submission within an appropriate transplant days of global period
Services accounts in accordance with priority to optimize turnaround time
Performs miscellaneous job duties as requested
Excellent Oral Communication Skills

149

Credit Collections Representative Resume Examples & Samples

Ensuring cash collection targets are met
Produce cash projection analysis for monthly cash flows
Resolution of customer issues
Liaising with both Sales and Professional Services on Customer Accounts
Implementing a system of credit checking and credit limits
Reconciliation of cash postings to Bank
Preparation of Weekly reports for conference call with Parent Co in the US
Liaising with Lawyers on collection of overdue accounts
Entering claims against any receivers, administrators or liquidators

150

Credit & Collections Representative Resume Examples & Samples

Perform and evaluate credit checks on new customer accounts according to company policy
Maintain on relevant systems collector call and invoice logs with status updates and follow up details
Work with local sales, CS, and Team Leader to solve problem accounts and determine when accounts should be placed on hold
Update ERPS manually placing about accounts on hold
Oversee the monitoring of all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Carry out appropriate hold activity directly on allocated Key Accounts
Assist with the companies E-Bill process if relevant
Assist the cash application team where needed
Various ad hoc responsibilities as assigned by Team Leader / Manager
This position interacts with various levels of personnel both inside and outside the company. That interaction requires good communication skills and judgement, tact and diplomacy with internal and external customers in troubleshooting problems and communicating status
Effectiveness in this role requires a thorough working knowledge of relevant accounting systems, policies and procedures
System knowledge is essential to perform this role effectively and efficiently
ICM qualification is preferred but not essential
Experience in troubleshooting and resolving transactional issues and interacting effectively with team leaders and management required
Proven attention to detail and accuracy required
Previous business application of language skills preferred – German

151

Collections Representative Resume Examples & Samples

The Collector is responsible for performing the collection functions within a payer team in the Patient Financial Services unit of Dignity Health - Phoenix
The primary purpose of this position is to provide self - pay and third party payer collection activities for the Dignity Health member hospitals
This position will perform re - billing functions as appropriate and exhibits knowledge of UB92 and 1500 bill forms and filing requirements and will function as a subject matter expert in assisting Customer Service and Collection Team Members as well as other payer team members
High School Diploma / GED OR 3+ years of equivalent experience in Healthcare Collections
Knowledge of benefits requirements, on-line claims editing, submission, and reconciliation procedures
Experience with re - billing functions as appropriate and exhibits knowledge of UB92 and 1500 bill forms and filing requirements
Experience in assisting Collection Team Members as well as other payer team
Experience with coding requirements and Medicaid regulations

152

Collections Representative Resume Examples & Samples

2+ years of experience with Medical Billing or Collections
1+ year of experience with Medi-Cal
Experience with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Experience with Hospital Billing
Ability to communicate efficiently orally and written

153

Credit & Collections Representative Resume Examples & Samples

Strong Knowledge of O2C (Order to Cash) processes
Adhere to the Billing Process with regards to timelines and activities needed for each sales order
Communicate professionally with customers via phone, e-mail, mail, and fax to minimize delinquency and help escalate problematic situations when necessary
Research and work with Sales, Sales Ops, Finance, Business Unit and customers to resolve deductions and disputes
Complete all daily/weekly reports/task as assigned
Actively support team projects, goals or other activities that are assigned by management

154

Senior Collections Representative Resume Examples & Samples

Contacts customers through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
Obtains agreement, after discussion with customer, on potential balance payoff and / or payment terms within stated level of authority and guideline limits
1+ years of call center experience taking inbound calls
1+ years of collections or accounts receivables experience
Knowledge of medical insurance and claims processing
Experience working efficiently on a computer while on the phone

155

Senior International Collections Representative Resume Examples & Samples

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
Accountable for reducing delinquency for assigned accounts
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Enlist the efforts of sales and senior management when necessary to accelerate the collection process
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis
Establish and maintain effective and cooperative working relationships with dealers and sales
Weekly and monthly reporting to direct supervisor
Monthly Delinquency notices
Processing monthly credit memos and the appropriate reporting
Manage customers on the shutdown report
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service to dealers and sales
Participate in team planning meetings
Meet defined department goals and activity metrics
Must have a Bachelor's degree
Accounts Receivable knowledge/experience a plus
Strong attention to detail, goal oriented
Experience with Elite or Adeant/CMS
Law firm experience preferred

156

Collections Representative Resume Examples & Samples

Making collection calls and emails to clients on past due balances
Researching and responding to inquiries (internal and external) regarding past due balances, as well as, inquiries that require additional explanation or copies of supporting invoices
Analyzing and resolving problems related to the payment process
Maintaining an accurate status of collection notes utilized Excel
Responding timely and effectively to requests and knows when to escalate
Communicating both verbally and in writing clearly and accurately, and adhering to confidentiality and privacy
Providing a high level of customer service ensuring customer satisfaction and maintains a positive attitude
Being able to work with other groups internally to investigate various issues slowing up the payment process
Bachelor’s degree in accounting, finance, or business preferred
Experience in Elite 3E highly preferred, but will consider Elite Enterprise, Aderant/CMS, or other billing software
Experience in a law firm or professional services environment highly preferred

157

Collections & Recovery Collections Representative Resume Examples & Samples

Bachelor's Degree in Business/Finance/etc
0-2 years of collections, customer service, and/or sales experience
Ability to speak Spanish is a plus but not required

158

Credit & Collections Representative Resume Examples & Samples

Strive to consistently meet or exceed monthly forecast collections for assigned regions and area of responsibility
Contact customers, (internal and external) as described by ESC Policies and Procedures
Identify dispute as defined by ESC and enter into the system
Work with the management team to reduce significant dollars at risk and improving forecast goals
Responsible for making a minimum of 35 out-going calls per day
Prepare monthly reports on the status of credits issues within assigned collection region
Manage and maintain all customers within the assigned collection region
Responsible for maintaining close working relationships with both outside customers and ESC management
Work with management to ensure past due dollars are being reduced
Keep management informed of potential accounts for bad debt
Responsible for preparing accounts for collections

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