Customer Service Assistant Manager Resume Samples

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R Kautzer

Regan

Kautzer

913 Reichel Glens

Chicago

+1 (555) 810 6941

913 Reichel Glens

Chicago

Phone

p +1 (555) 810 6941

Experience Experience

Philadelphia, PA

Assistant Customer Service Manager

Philadelphia, PA

Dach Inc

Philadelphia, PA

Assistant Customer Service Manager

Assists the Customer Service Manager in performing self audits (i.e. certifications)
May assist Customer Service Manager with branch personnel issues such as employee counselings, balancing and scheduling
Provides superior customer service. Handles customer service problems using established policies/procedures
Train and develop Office Assistants and Cashiers 
Reports all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
Manages and achieves Food Lion service standards as delegated by the Customer Service Manager 
Manage a team of customer service representatives to provide professional advice and good customer service to customers

San Francisco, CA

Assistant Manager Customer Service

San Francisco, CA

Williamson-Wisozk

San Francisco, CA

Assistant Manager Customer Service

Works closely with Other operational teams on quality and improvement of Service
Provide administrative support to the team to ensure efficient management and running of the function on a day to day level
Manage orders offered via an online portal (aRP – RSP)
Support team lead in identifying new talent & manage on boarding
Support team lead in identifying newtalent & manage on boarding
Improve existing processes and their conduct with the team leader
Manage orders offered via an online portal (RSP)

present

Los Angeles, CA

Assistant Manager, Customer Service

Los Angeles, CA

Berge-Langworth

present

Los Angeles, CA

Assistant Manager, Customer Service

present

Manage and document employee performance reviews
Provide support to the Manager, Retail Banking in the leadership and coaching to retail staff in the development of the Bank's retail book
Provide support to the Manager, Sales & Service to ensure the Branch's Strategic Plan is effectively communicated to the retail team
Supervise staff and activities of the in-bound call center, includes monitor live and/or recorded calls; review and grade calls; coach agents on how to improve quality of calls; recognize agents for high scores on calls; monitor quality and workflow
Assist in controlling the management expenses versus budgeted amount
Coordinate with internal stakeholders (e.g. Sales teams, Factory, local logistics and sales support teams) to resolve any issues and ensure proper follow through on the processing of orders
Assist to develop and maintain regular branch activities to ensure effective client contact

Education Education

Bachelor’s Degree in Marketing

University of California, Berkeley

Bachelor’s Degree in Marketing

Skills Skills

Good understanding and knowledge of a wide range of Paddy Power Betfair products (e.g. sports, arcade, casino, poker)
Excellent written and verbal communication skills in the applicable language
A good understanding of social and digital media
Possess excellent oral and written communication skills
Absolute passion for ensuring a great customer experience with every contact
Strong oral (speaking, listening, interpretation) and written communication skills
Maintain a professional manner while handling difficult situations
Quickly address and resolve customer concerns
Able to travel up to 10-15%, mostly on the East Coast
Highly competitive base pay

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11 Customer Service Assistant Manager resume templates

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Assistant Store Manager Customer Service Orlando International Premium Outlets Resume Examples & Samples

Oversee daily, weekly, monthly processes to ensure operational integrity
Serve as back-up to store management with responsibility for daily cash reconciliation and opening and closing of store
Assist in managing human resource related tasks including recruitment, performance management, payroll and scheduling, health and safety, and store security
High School Graduate or equivalent required
Prior retail experience strongly preferred
Experience with retail POS system a plus
Exceptional sales skills
Strong PC skills utilizing Microsoft Office software
Strong sensory skills such as good eyesight, good hearing, and dexterity
Valid driver’s license with good motor vehicle record, must be 21 years of age (only applies to locations with company-owned vehicles)

Assistant Store Manager Customer Service Las Vegas North Resume Examples & Samples

Assist in promoting community involvement to drive brand awareness and loyalty
Communicate the Vera Bradley brand aesthetic, philosophy and lifestyle to the sales associates and guests
Maintain a knowledge of established policies and procedures
Bachelor’s degree in Marketing, Business, Retail Management or related field preferred
Available to work a flexible schedule, including nights and weekends
Constant walking and standing; frequent bending, stooping and reaching

Assistant Store Manager Customer Service Opry Mills Resume Examples & Samples

Lead the team with exceptional sales and strong presence while on the floor to set the pace for the team
Provide a clean, organized and inviting environment for both customers and associates
Ability to lead, motivate and promote a team environment
Ability to consistently lift 10-35 lbs; Occasionally lift up to 55 lbs with the ability to push or pull more than 55 lbs

Assistant Store Manager Customer Service the Outlet Shops Resume Examples & Samples

Assist General Store Manager with hiring, training, motivating and retaining a team of qualified associates that communicate and represent the Vera Bradley philosophy
Assist in developing Vera Bradley loyalty by creating an outstanding experience for both associates and customers
Lead the team with exceptional sales and strong presence while on the floor to set the pace for the team
Assist in promoting community involvement to drive brand awareness and loyalty
Communicate the Vera Bradley brand aesthetic, philosophy and lifestyle to the sales associates and guests
Uphold the Vera Bradley brand standards through exceptional visual merchandising
Provide a clean, organized and inviting environment for both customers and associates
Oversee daily, weekly, monthly processes to ensure operational integrity
Serve as back-up to store management with responsibility for daily cash reconciliation and opening and closing of store
Assist in managing human resource related tasks including recruitment, performance management, payroll and scheduling, health and safety, and store security
Maintain a knowledge of established policies and procedures
High School Graduate or equivalent required
Bachelor’s degree in Marketing, Business, Retail Management or related field preferred
Prior retail experience strongly preferred
1+ years management experience required; or demonstrated Vera Bradley leadership ability required
Experience in specialty retail or outlet stores strongly preferred
Experience with retail POS system a plus
Polite and professional
Exceptional sales skills
Ability to lead, motivate and promote a team environment
Detail oriented with strong organizational skills
Strong PC skills utilizing Microsoft Office software
Excellent interpersonal, written and verbal communication skills
Proactive, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment
Available to work a flexible schedule, including nights and weekends
Strong team player
Constant walking and standing; frequent bending, stooping and reaching
Strong sensory skills such as good eyesight, good hearing, and dexterity
Valid driver’s license with good motor vehicle record, must be 21 years of age (only applies to locations with company-owned vehicles)
Ability to consistently lift 10-35 lbs; Occasionally lift up to 55 lbs with the ability to push or pull more than 55 lbs

Assistant Manager of Customer Service Resume Examples & Samples

Deliver inspirational on-floor leadership and serves as a role model for Customer Service supervisors and advocates
Strong verbal and written communication skills; exceptional telephone etiquette
Problem solver extraordinaire!
Detail-oriented and consistent approach to organizing shift
Willing and eager to learn
Commitment to improving and expanding his/her tasks, responsibilities and role on team
Two to five years management experience in Customer Service, preferably in eCommerce and/or a retail environment
Experience working MS Office or similar software (Google Apps, Case Management)

Assistant Manager Customer Service Supt Resume Examples & Samples

Strong ability to coach and develop to achieve results
Ability to create a positive, team-oriented environment with a customer and quality focus
Demonstrated flexibility in adapting to a changing environment
Strong organizational, written and verbal skills
Ability to collaborate cross functionally
Bachelor’s Degree or equivalent professional experience
Minimum 3-5 years of relevant leadership experience in a contact center, retail and marketing desirable
Strong customer service background required
Prior experience assisting customers via e-communication channels (Email, Chat, and Social Media) preferred

Assistant Manager Customer Service Resume Examples & Samples

Responsible for driving productivity across all channels like email and letters
Deal with day-to-day service escalations and fix processes to ensure quality of responses to customers improve
Monitor resolution percentage within TAT
Manage all aspects including training, coaching requirements, R & R and remedial actions as and when required
Works closely with Other operational teams on quality and improvement of Service
Proficiency and expertise in MS Office Word, Excel, PowerPoint
Very effective English verbal communication and written skills

Walkin Desk Assistant Manager Customer Service Resume Examples & Samples

Ensure Wing-to-Wing Resolutions of cases received with utmost accuracy and delivering best in class service. Final Resolution to be communicated to Customer and Top Management Complaints /Chief General Manager’s office, Minsitry of Finance, Banking ombudsman, Senior management team ,other external sources
Portfolio Management & responsible towards reducing the inflows in respective portfolio. Relationship Management is very crticial
Maintain reports / mis / dashboards for the activities handled to monitor performance and progress
To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions
Ensure com pletion of cases within timelines and within quality standards
Function comfortably in a fast-paced performance-based customer services environment where cases are monitored, recorded and assessed for quality of performance
Handling good relationship with Banking Ombudsman and local SBI offices and reconciliation of complaints / queries is very critical
Good networking skills
Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively
Strong organization, time management, and multi-tasking skills
Self-starter with ability to work independently with minimal supervision

Assistant Manager Customer Service Contact Center Resume Examples & Samples

To manage the day–to-day planning, operation and problem-solving of a team of 15 agents to meet with the required service level components, standards and sales targets
Manage inbound KPIS (Service Level, AHT, Occupancy etc.)
Ensure productivity parameter is maintained for the team on a daily basis/ Analysis of daily reports on productivity
Training and development of staff. Motivation, leadership for a team and developing future leaders. . Conducting performance appraisal for the team
Team Connect and engagement plans

Assistant Manager, Customer Service Resume Examples & Samples

Approximately 3- 5 years in the auto finance industry
Minimum 2 years of auto finance Supervisor experience
Previous training experience
Must have proven track record of understanding PNP and working efficiencies of a dialer department
Working knowledge of Outlook, Excel, Word and Power Point
Requires acceptable skill level of computer usage to utilize the funding processing system

Assistant Manager Customer Service Resume Examples & Samples

Manage orders offered via an online portal (aRP – RSP)
Monitor & control vendor invoices & sales invoices (to subs)
Coordinate the delivery & traffic process
Support team lead in identifying newtalent & manage on boarding
Improve existing processes and their conduct with the team leader
Consult set up of new processes, e.g. with launch of new concepts
Implement & integrate of global processes & tools on a market level
Issue comprehensive export documents (such as export declaration, certificate of origin etc.)
Ensure an in-time fulfillment of deliveries
Handle customer claims esp. of complex (e.g. gated & high volume) markets & costumers
Reconcile and control the balance of accounts, especially during year end procedure
Other duties as requested by your manager
Advanced skills in MS Office
Additional language is an advantage
SAP: Basic
Business education
Experience in international logistics
Experience in all customer service rel. aspects
Reliable & thorough in dealing with numbers
Team oriented and open minded

Assistant Manager Customer Service Resume Examples & Samples

Directly liaise with HBS distributor key contacts to provide service and support as well as communication and document exchange throughout the full sales order cycle
Coordinate order placement and consolidation with HBS distributors
Liaise with HBS Global operations team in the execution and communication of sales order cycle – order placement to fulfilment
Manage customer set up and master data maintenance
Manage customer invoicing and collections activity
Provide after sales support for warranty and returns
Support marketing sample ordering and customer marketing material delivery
Provide administrative support to the team to ensure efficient management and running of the function on a day to day level
Sales business acumen
Minimum 6 years’ customer service work experience
Good command of spoken and written English and Chinese (Mandarin, Cantonese)
Advanced Microsoft Office Skills (Outlook, Word, Excel, PowerPoint) and experience using SAP
Proven ability to develop long lasting relationships with key customers and work collaboratively with internal/external stakeholders

Customer Service Assistant Manager Resume Examples & Samples

Manage a team of 10 on day-to-day operations of call center and customer services counter of payment enquiries from customers
Identify enhancement opportunities and make improvements to these as needed, as well as getting involved in resolving customer issues
Educate and orient customers in company policies and procedures regards to mobile payment
Prepare monthly management reports and present to senior managements
Improve customer service experience, create engaged customers and facilitate organic growth
Bachelor's degree holder with 4+ years of experience in Customer Service Centre environment, with at least 2 years in a managerial position
A good team player who must be able to work under minimal supervision
Strong communication in English and Chinese, both written and spoken
Experience in managing performance in a customer service center

Assistant Customer Service Manager Resume Examples & Samples

Drive process improvements for ACSP across East Asia
Effectively coach direct reports and support their development
EAS Survey Results for East Asia Operations team

Assistant Manager, Customer Service Resume Examples & Samples

Minimum four (4) years retail banking experience
Supervisory experience is an asset
Promotes cooperation and commitment with the team towards the attainment of common goals
Excellent interpersonal and organization skills
Proven experience in business development specific to marketing and sales
Provide support to the Manager, Retail Banking in the leadership and coaching to retail staff in the development of the Bank's retail book
Provide support to the Manager, Sales & Service to ensure the Branch's Strategic Plan is effectively communicated to the retail team
Communicate progress of branch goals and objectives
Assist to develop and maintain regular branch activities to ensure effective client contact
Implement programs and procedures to ensure the branch's retail administration is functioning effectively and complies with the applicable policies & regulatory requirements in all areas of retail banking and retail operations
Retail and grow client base through referrals

Customer Service Assistant Manager Resume Examples & Samples

Ensure that internal and external customers receive superior customer service assistance
Manage and supervise direct reports
Work with customers to resolve special order requirements
Work with CS Specialists to resolve escalated situations and troubleshooting
Liaison with internal departments on behalf of CS Specialists
Review vendor compliance issues and work with cross functional personnel to resolve
Complete performance appraisal process for direct reports
Serve as trainer for hourly, weekly or temporary personnel
Create and Generate Compass reports
Utilize reporting systems to generate, create and analyze data
Lead monthly customer sales calls, as needed
Work with customer finance on escalated credit issues, as needed
Participate as fill-in for manager, or director, in meetings, as needed
Participate in SAP testing as needed
Report on monthly scorecard deficiencies and gaps to management
Assist with new account setup, participate in testing as needed
Work with customer finance management on escalated credit issues
A minimum of three-five years in a team lead, supervisory role or equivalent, in a large volume, fast paced environment
Possess advanced computer skills, including advance MS Excel skills
Possess excellent oral and written communication skills
Proven experience in training methods
Proven experience in team building
Demonstrate excellent decision making abilities and require little supervision
Maintain a professional manner while handling difficult situations
Quickly address and resolve customer concerns
Create, Generate, and Analyze complex reports
Positive and Constructive
Questioning and Challenging
Accountable and Transparent
Proactive and “Can Do” Problem Solving
Process Focused
2 year Degree or have completed 2 years of college with equivalent experience in managerial role
3-5 years experience in a logistics and/or large volume, fast paced customer service environment

Assistant Customer Service Manager Resume Examples & Samples

Leads and manages total store Customer Service for the Division
Promotes Service First, Second to None culture with Division Staff and store associates
Direct and monitor store service performance utilizing measurement tools such as Customer SAT, service shops, etc
Create a Customer Service culture and environment
Provide coaching and training to improve store Customer Service performance
Create clear objectives with commitments accountability
Direct special service operations events, such as Service Challenge, area meetings, Store of the Year, etc
Communicates Customer expectations and opportunities
Create Division plan and metrics to exceed customer expectations
Responsible for Service content in Division monthly newsletter
Provides the communication interface between Boise Store Support and the Division
Participates in Division, Area and store meetings. Provides verbal and written communication to division and store personnel
Train and mentor
Plan and facilitate the ongoing development of Service Execution Managers, Retail Integrity Managers, Trainees, Store Service Operations Managers, Service Assistants and Scan Coordinators
Implement and measure the Company’s Core Values through team building, solid training programs and communication across all departments
Compliance and execution
Uphold the adherence to company policies and procedures
Cash management, Retail Integrity, State and Federal regulations
Oversee all Ads ensuring promotional information is supported at the Host pricing system as well as by the POS Systems
Partner with Loss Prevention to address and resolve operational violations and investigations
Partner with Execution Operations Managers and the Installation Services Teams to coordinate the installation of store systems equipment within the Division
Experience as a Store Director or Assistant Store Director is helpful
Financial acumen and analytical skills combined with an attention to detail
Possess a thorough knowledge of front-end work methods, fund handling and scanning procedures
Must have a good understanding of Company scanning and price maintenance support application systems and practices
Demonstrated excellent verbal and written communication skills to interface with personnel at all levels effectively. Must be able to communicate concepts, procedures, and systems needed clearly
Must have PC skills and desktop application (Word, Excel, PowerPoint) knowledge
Requires analytical ability

Customer Service Assistant Manager Resume Examples & Samples

Responsible to achieve the agreed service levels within their areas
Ensure a smooth operations of the customer service team
Direct the daily operations of the customer service team
Ensure that more complex customer issues are followed up and resolved in a timely manner/provide first line escalation support
Analyse relevant data to determine customer service outputs
Support the implementation of strategies to improve quality of service and productivity
Liaise with department management to support and implement growth strategies and changes
Respond to all reasonable requests from the Customer Service Manager
Responsible for the development of team members
Maintain an engaged team
Responsible for an effective recruitment and on-boarding
Proven experience in managing and leading a team
Flexible approach to working in a dynamic, complex and often hectic environment
Good organisational, analytical, problem solving and planning skills
Excellent written and verbal communication skills in the applicable language
Good understanding and knowledge of a wide range of Paddy Power Betfair products (e.g. sports, arcade, casino, poker)
Organisational, prioritisation and time management skills
Significant experience in a contact centre environment, preferably for an online gambling Company
Experience of using Microsoft Word, Excel and PowerPoint
Proven track record of making decisions and problem solving
Strong interest in sports, sports betting and gaming industry
A good understanding of social and digital media

Assistant Store Manager Customer Service Resume Examples & Samples

Assisting with recruiting, selecting, orienting, and training employees while monitoring and appraising their job results
Achieving all financial objectives, scheduling expenditures, analyzing variances, and initiating corrective actions as appropriate
Marketing merchandise by studying advertising, sales promotion, and display plans
Analyzing operating and financial statements for profitability ratios
Securing merchandise by implementing security systems and measures
Protecting Team Members and customers by providing a safe and clean store environment
Maintaining the stability and reputation of the store by complying with legal requirements
Maintaining operations by initiating, coordinating, and enforcing all program, operational, and personnel policies and procedures
1-3 years experience in a Management/Supervisory role
Strong marketing and community outreach abilities
Strategic and tactical staff management skills
Ability to maintain a professional appearance and demeanor
Ability to pass a criminal background check and drug test
Valid driver's license and auto insurance, required
Background of accountability for meeting targets and metrics in a performance-driven environment, a plus
Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plus
Pawn experience, a plus

Assistant Customer Service Manager Resume Examples & Samples

Delivery on value & product mix
Deliver secondary sales targets for the assigned geography/zone and ensure the system for tracking the secondary sales (through retail contractors and DDC) is implemented
Delivery on distribution infrastructure
Ensure timely delivery of material (DOT) as per SLA (service level agreement) with complete responsibility of order processing (Order to delivery) in the geography/zone. Maintain the record
Delivery on productivity: Through team of MDOs, CROs & ROs
CSM is responsible for delivering business objectives through retail (colour guru) contractors (share gain at existing contractors and acquiring new contractors)
Ensure regular engagement with CG contractors, enrolment of new contractors, revival of inactive contractors etc. (Engagement – 50% of registered contractors buy worth 150 points minimum month on month from ANI)
Deliver Value per contractor target as per defined norm
Ensure timely communication about new products offerings and intervention to CG contractors
Ensure DDC productivity and PPS (Professional Painting Service) income growth as per norm / agreed in AOP
Delivery on people
S/He will be responsible for all for capability development of Market Development Officers (MDOs), Contractor Relationship Officers (CRO), Relationship Officers (ROs)
Processes Adherence
Maintain safety records of the geography/zone
Ensure 100% adherence to Sales CRM SMART & team (MDO, CRO, RO) performance review (Planning, Execution & Review)

Assistant Customer Service Manager Resume Examples & Samples

Provide leadership and motivation within the store to promote a culture reflective of Food Lion’s 
Guiding Principles, Our Values, Vision and Count on Me behaviors 
Smiles and serves as a model for customer service and other vital behaviors and instills this value in all associates 
Manages the Front End during designated hours a minimum of three days a week per Standard Practice guidelines
Supervise the performance of all duties and responsibilities of all Front End Associates as it relates to our Count on me behaviors in the absence of the Customer Service Manager
Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service while maintaining service standards 
Manages and achieves Food Lion service standards as delegated by the Customer Service Manager 
Train and develop Office Assistants and Cashiers 
Provides recognition of accomplishments and offers coaching when necessary as it relates to achieving customer satisfaction, cash control and office functions using the associate tracking forms 
Support the achievement of budgeted financial and operating results for the Front End 
Follows up on training necessary to comply with regulations and policy as noted in Company Policies and the Standard Practice Manual 
Ensures Front End schedules are written to provide extraordinary customer service at all times, especially during peak sales hours, break times, lunches, special events and holidays per standard practice guidelines 
Maintains a total understanding of Front End Standard Practices 
Ensures all store office functions are completed accurately and on time using the accounting packet and communicates all cash variances to the Customer Service Manager
Researches over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, reports updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary 
Understands and follows Food Safety and Workplace Safety policies and procedures 
Ensures that all advertising and sales promotion materials applicable to the Front End are properly utilized 
Observes and corrects all unsafe conditions that could cause associate or customer accidents (e.g. broken equipment or fixtures, cases stacked improperly, refrigeration cases leaking, etc.) 
Reports all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
Cooperates to the fullest extent with the Customer Service Manager in promoting increased sales and maintaining good associate relations within the store 
Ensuring compliance with local, state and federal regulations  Adhere to all company guidelines, policies and standard practices 
Ensures all Front End associates operate registers and serve customers in accordance with established policies and procedures 
Maintains proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions 
Maintains all register and Front End equipment and places service calls in an efficient manner which doesn’t stall the execution of delivering a fast and easy check out experience in the absence of the Customer Service Manager 
Successfully complete Computer Based Training (CBT) and Training Aid courses 
Must be able to meet the physical requirements of the position, with or without reasonable accommodations  Perform all other duties and projects as assigned
High school graduate or equivalent preferred 
Ability to lead and direct others 
Excellent interpersonal, organizational, communication and customer service skills 
Good understanding of store operations preferred 

Assistant Manager of Customer Service Resume Examples & Samples

Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations
Manage work schedules to effectively maintain customer service standards and meet associates’ personal needs
Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department
Attain departmental budgeted payroll, over/shorts, bad checks and supplies
Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary
Ensure department associates are properly trained by certified trainers
A high school graduate or equivalent preferred
Excellent interpersonal, organizational, communication, and customer service skills
Good understanding of store operations preferred
Ability to use technical information to solve problems
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
Lift and carry up to 15lbs occasionally
Meet established volume activity standards for the position

Customer Service Assistant Manager Resume Examples & Samples

Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unload purchases
Provide peer coaching for all cashiers following best practices
Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required (must be 19 years of age in Alaska to sell tobacco products)
Write the 15-minute chart and schedule, as directed by the manager
Audit and maintain Playland operational standards
Respond to verbal customer comments/complaints/requests
Audit, correct, and file daily/weekly time and attendance
High school diploma or general education degree (GED) plus a minimum of six months Fred Meyer Customer Service Relief Assistant Manager experience plus six months cashier experience and two-three years related retail experience; or combination of relevant education and experience
Minimum 18 years of age/19 years in Idaho/19 years in Alaska if selling tobacco
Ability to work weekends on a regular basis
Accuracy/attention to detail
Ability to organize/prioritize tasks/projects
Valid driver's license
Knowledge of Fred Meyer policies, procedures, and organizational structure

Hannaford To Go-assistant Manager of Customer Service Resume Examples & Samples

Manage the Hannaford To Go/Office/Front End/Service Center operations in accordance with established department standard practices
Manager customer’s on-line orders and associate work schedules to effectively maintain customer service standards and meet associates’ personal needs
Hire, train and develop associates to meet the departmental needs
Attain departmental budgeted payroll, over/short, bad checks and supplies
Use good judgment in the delegation, assignment, and follow-up required for the efficient performance of the department
Supervise performance of all duties and responsibilities of all Hannaford To Go/Front End/Office/Service Center associates assigned
Provide feedback to store leadership on any Hannaford To Go operational or performance issues
Proactively partner with Department Managers to ensure fresh orders, particularly those with cut lists are handled properly
Assist customers picking up orders at the drive thru
Provide customers and associates with refunds, over-rings and other transactions requiring approvals or overrides
Supervise the effective operation of the office/service center/front end/bottle room (if applicable) to include cleanliness, customer service, and accurate transactions
Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy
Assign fixed activities to Hannaford To Go/Office/Service Center/Front End associates during idle periods depending on the area being worked
Secure office/front end podium/registers at all times when leaving unattended; protect company assets at all times
Ensure that all of the various types of sales transactions and media accepted by the store are handled in strict accordance with established company policies and procedures including full compliance with any legal requirements
Assist in special projects and perform other functions as assigned by supervisor

Customer Service Assistant Manager Resume Examples & Samples

Bachelor’s Degree or 5+ years in Customer Service Supervisory or Management experience
5 plus years’ relevant experience in Customer Service or Distribution Service Center within Oldcastle, with at least 3 years in Customer Service
Able to travel up to 10-15%, mostly on the East Coast
Strong knowledge of the Oldcastle Enclosure product line, processes and systems preferred or similar relevant industry experience
Demonstrated history delivering results in cross functional environments - ability to effectively communicate with manufacturing, distribution, and engineering departments in an effort to quickly find solutions and improve the customer experience

Assistant Customer Service Manager Resume Examples & Samples

Maintaining a regular presence on the malls and ensure all officers maintain correct discipline / conduct
Being constantly aware of staff’s current locations and that they are where they should be deployed for their shift
Ensure that all staff are polite and provide the best Customer Service skill levels at all times; being correctly turned out; motivated, professional and courteous at all times (submit uniform requests when required)
Safeguarding that all site officers (including Relief) hold a valid SIA Front Line Licence or a valid Licence Dispensation Notice (LDN) and that all staff using the CCTV System hold a valid SIA CCTV Licence or the appropriate LDN
Helping to train new staff and ensure that all ‘on site’ training has been completed (including relief officers) within the correct time frames
Making sure the site Assignment Instructions are current, signed by the staff and agreed with the client, Area Manager and all trained officers
Ensure that all fire alarm / panel training is conducted during a new officer’s 5-day site induction and ensure all complete the specific training matrix
Assist the CSM in ensuring that G4S Resources have the current & future rolling roster and ensure they are made aware of any shift changes in advance. ensuring all contractual hours are fulfilled
Arranging adequate cover to be provided for absences where necessary and in the absence of the ASM
Monitoring radio procedure and also ensure radios are logged in/out correctly
Monitor timekeeping, attendance etc. and escalate problems to CSM. Also advise the CSM of any disciplinary matters that require further attention
Recommending new procedures where necessary to ensure the continued smooth running of the Centre and Car Parks
Preparing statements & evidence for Security Officers' court appearances, as and when required
Reporting any centre equipment failures (i.e. lifts, escalators) to CSM/Centre Management
Assisting the CSM with the completion of Officer' return to work interviews after absence due to sickness & with the completion of exit interviews when officers submit resignations
Safeguarding that all car parks are manned at appropriate times and that all car parks are opened and closed at the correct times
Monitoring car parks on a daily basis and assist with issues/complaints from the general public
Being prepared to work occasional additional shifts and change shifts if and when necessary
Suggest ideas in order to improve the current level of service where necessary
In addition to these functions the Manager is required to undertake such other duties as may be reasonably required

Assistant Manager, Customer Service Resume Examples & Samples

Diploma/Degree in any discipline, preferably in Business or Supply Chain
3-5 years’ relevant experience in an MNC environment preferred, with 1-2 years team management experience
Good working knowledge on the application of various Incoterms and export shipping requirements
Proficient in Business English language & Conversational Mandarin language
Proficiency in Japanese language preferred. Added language proficiency allows ease of communication with customers in the region
Experience with handling customers from multiple Asian nationalities highly desired
Excellent verbal communication skills, including active listening
Ability to work independently and a team player
Good Proficiency in Microsoft Word/Excel/Powerpoint required
Proficiency in Microsoft Visio highly desired
Proficiency in SAP SD module highly desired
Ad-hoc only

Assistant Manager Customer Service Resume Examples & Samples

Manage orders offered via an online portal (RSP)
Monitor and control vendor invoices and sales invoices to subsidiaries
Improve of existing processes and their conduct with the team leader
Consult set up of new processes e.g. with launch of new concepts
Issue comprehensive export documents (customs system DBH, CO, export declaration etc)
Handle customer claims esp of complex (e.g. gated & high volume) markets & costumers
Sales order processing in SAP-AFS (inventory control system)
Coordination with warehouse stock control in term of packing of goods
Support with stock depletion at our DCs
Support with facing in/facing out process for replacement articles
Other duties as requested by the manager
Advanced skills in MS office
English: fluent written & oral
Experience in international logistic

Assistant Manager, Customer Service Resume Examples & Samples

Provide accurate and timely insurance services to policy owners and agency force in customer support
Ensure minimum errors and omissions in documents submit to underwriting, claims and policy owner service
Communicate to agents and agency clerks on screening of documents submission
Provide good and courteous service to customers
Ensure expenses are properly authorized before payment and correctly charged out into appropriate account
Assist in controlling the management expenses versus budgeted amount

Assistant Manager, Customer Service Resume Examples & Samples

Supervise staff and activities of the in-bound call center, includes monitor live and/or recorded calls; review and grade calls; coach agents on how to improve quality of calls; recognize agents for high scores on calls; monitor quality and workflow
Answer customer questions regarding deposit products, time deposits, loans, ATM/Debit card transactions and OnLine Banking, IVR, etc
Respond to "escalated" calls from the customer service agents
Resolve customer requests and issues, initiate and send research requests, transfer telephone call to appropriate department or individual, initiate stop payments and enter in system, refund fees, order ATM/Debit Cards, initiate automatic transfers, initiate Reg E disputes, etc
Provide customer service support to branch staff as appropriate
Cross-sell bank products when appropriate during customer calls, may involve referring customers to other departments/divisions (loan, trust, FMIS, etc.)
Schedule staff as determined by the call volume
Plan and/or conduct staff meetings
Attend meetings with other departments as needed
Represent the Customer Service manager as needed
Ensure manuals and procedures are current
Document and report monthly call and agent statistics
Manage and document employee performance reviews
Document and deliver disciplinary actions as needed

Assistant Customer Service Manager Resume Examples & Samples

Manage a team of customer service representatives to provide professional advice and good customer service to customers
Direct the daily operations of the customer service team. Ensure the necessary resources and tools are available for quality customer service delivery
Adhere to operating guidelines, work within their delegated authorities and meet departmental SLA targets
Handle and follow up cases escalated by CSOs or sales team
Handle complicated / escalated, soft complaints and dissatisfaction from customers
Resolve the case straight away if it is within own authority or coordinate with relevant parties if it exceeds own authority level
Achieve team's KPI and drive for improvement
Involve in ad hoc tasks

Assistant Manager of Customer Service Trainee Resume Examples & Samples

Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary to hold associates accountable to company standards
Foster a positive and inclusive environment to all associates
Assist in managing the Front End operations in accordance with established department standard practices
Assist in managing work schedules to effectively maintain customer service standards and meet associates’ personal needs
Fully utilize all Standard Practice Train Aids, Reference Documents, and Training Materials to train and develop associates to meet the departmental needs. Keep all yearly certification up to date
Use good judgment in the delegation, assignment, and follow-up required for the efficient performance of the department as outlined on the Assignment Sheets
Supervise performance of all duties and responsibilities of all Front End associates
Assist the Manager of Customer Service in ensuring compliance with all Anti-Money Laundering regulations and training
Maintain solid communication in the department, the store, and throughout the organization through the utilization of the Cash Office/Front End Communication Board and Task Management
Observe and follow all company policies and established procedures
Supervise the effective operation of the office/service desk/kiosk/front end/bottle room (if applicable) to include cleanliness, customer service, and accurate transactions
Secure office and front-end cash drawers at all times when leaving it unattended; protect company assets at all times
Have a total understanding of labor and productivity reports, scheduling, and ordering
Follow all Front End department standard practices to ensure efficient operations
Assist in conducting performance appraisals and service observations in accordance with company standards
Perform cashier and/or bagging functions, as needed
Perform service desk/kiosk and bookkeeper associate functions, as needed
Pull or push up to 75 lbs. on occasion
Stand 100% of the time with occasional walking short distances
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