Customer Service Assistant Resume Samples
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Customer Service Assistant Resume Samples
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RM
R Mraz
Romaine
Mraz
3595 Donny Springs
Dallas
TX
+1 (555) 575 0476
3595 Donny Springs
Dallas
TX
Phone
p
+1 (555) 575 0476
Experience
Experience
Los Angeles, CA
Customer Service Assistant
Los Angeles, CA
Schowalter, Haag and O'Hara
Los Angeles, CA
Customer Service Assistant
- Provide executed Working Papers to operational departments
- Make any changes/corrections to Working Papers as necessary until client sign-off is achieved
- Responsible for management and scheduling of classes and associated training resources using the Learning Management System
- Performs clerical duties such as filing and limited typing. (Performed by all incumbents)
- Maintain and improve quality results by adhering to standards and guidelines; recommend improvements
- Record any Post Executed Changes (PECs) to Working Papers and distribute
- Enter data from Working Papers into Games Management System and check for accuracy
Boston, MA
Sales & Customer Service Assistant
Boston, MA
Rolfson LLC
Boston, MA
Sales & Customer Service Assistant
- Carry out pre-sales activities / assisting key account manager
- Order processing (order entry and tracking, appointment agreements, service complaints management, active support for external customers)
- Request of pricing and quoting to customers
- Handling claims
- Logistic processing of orders with our production sites in the Netherlands and the UK
- Direct contact for orders and deliveries for our customers
- Order pricing
present
New York, NY
Senior Customer Service Assistant
New York, NY
Williamson, Ward and Jacobson
present
New York, NY
Senior Customer Service Assistant
present
- Develop a close comunication within the organization to perform day to day activities
- Completing supporting paperwork
- Provide customers with general product and service information
- Extracting customer specific data to assist sales
- Interface with logistics service providers to ensure seamless shipping and delivery to customers
- Assist sales and marketing with sample dispatch
- Process documentary credit orders (L/C, D/A, CAD etc.), review and coordinate related documentation using the online tool provided by the bank
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Liberty University
Bachelor’s Degree in Business Administration
Skills
Skills
- High awareness of responsibility and customer-focus
- College diploma or above
15 Customer Service Assistant resume templates
Read our complete resume writing guides
1
Temporary Customer Service Assistant Resume Examples & Samples
- 3+ years preferred customer service experience working with Major Accounts
- Excellent communication/listening skills and have experience in conflict resolution
- Maintain proper conduct and rapport with accounts
- Contribute to special needs of the sales team
- Ability to make swift and accurate decisions
2
Customer Service Assistant Month Fixed Term Contract Resume Examples & Samples
- Previous experience working in a customer services environment is essential
- Competent and efficient in Microsoft Office including Outlook, PowerPoint, Word and Excel is also essential
- Excellent attention to detail and is also able to approach their work with a positive and enthusiastic attitude
- Excellent data input skill
- Educated to GCSE level (or equivalent)
3
BC Customer Service Assistant Resume Examples & Samples
- Responsible for checking on a daily basis the B2C platform and perform the order entry into the ERP system (SAP)
- Check stock availability and call the final consumer if there is any issue
- Tracking and follow up of B2C orders, liaising with the warehouse and shipping company
- Deal with any operational issue (refusals, returns, damages, etc.)
- Ensure basic maintenance of B2C platform through Operations Systems
- Propose improvements to the web page, also based on clients feedback, and coordinate with B2C administrator and E-commerce project Manager in order to develop the tool
4
Customer Service Assistant Resume Examples & Samples
- Typically requires a High School degree or equivalent and 2 years teller experience
- Full use and application of standard principles, theories, concepts, and techniques
- Working knowledge of branch customer service and back office procedures
5
Store & Omni-channel Customer Service Assistant Analyst Resume Examples & Samples
- Understand full lifecycle of customers, orders, returns and inventory related to Omni and Store purchases
- Develop processes around the customer experience and interaction with Omni-Channel programs
- Lead change by providing contact center trend analysis through visual dashboards for Omni-initiatives
- Participate in Omni-Channel operational support and project work including requirements gathering, business rules/guidelines, performance testing, user acceptance testing, and performing competitive research for multiple rollouts of different initiatives
- Leverage the Voice of Customer feedback to make data driven change to improve the customer experience in stores
- Develop store communications and training initiatives in support of customer experience
- Train and facilitate Customer Service presentation during bi-annual District Manager (DM) Home Office Visit
- Analyze Contact Center reporting to identify potential store issues and share feedback with appropriate departments
- Audit of the rollout, adherence to the in-store experience goals with Omni-channel
- Escalate store issues and initiate new requirements related to store experience
- Identify opportunities for loss prevention with Omni-channel initiatives and assist company in measuring its risk while maintaining an excellent customer experience
- Resolve escalations/Liaison for DMs, RMs, Directors and Executives
- Develop and deliver Store Experience reporting to Stores leadership
- Develop and train an international Store Incident Team to support international growth
- Oversee the Sales Audit process and push for more timely refunds to customers
- Manage the Store Service Support Coordinator
- Ensure proper service level for all Store Incident Teams
- 4 Year College Degree
- 1-3 years of Customer Service and/or Contact Center Experience
- Project Oriented
6
Sales / Customer Service Assistant Resume Examples & Samples
- 2+ years preferred customer service experience working with Major Accounts
- Working knowledge of the wholesale/retail industry
- Able to maintain confidentiality
- Eager to increase knowledge and develop new qualifications to better serve the sales department and Volcom
- Customer Service – respond to all management & major account requests and needs
- Organization – responsible for maintaining all major account files
- Full Circle skills a plus
- EDI a plus
7
Customer Service Assistant Resume Examples & Samples
- Accurate entry of orders allows visibility to monthly achievement of financial goals for all
- Timely entry of orders allows sales to know what is still available to sell at any given time
- Must be able to accurately identify order discrepancies and seek resolution by ensuring color/material matches corresponding NRF code as set up in style master. Also ensure price on order is in sync with style master price and if not, seek Sales written approval
- Must be able to work closely with customer service rep and supervisor to prioritize workload, and keep communication lines open in regards to order entry progress
- Office or retail experience preferred
- SAP experience preferred
8
Customer Service Assistant Resume Examples & Samples
- Highly organized and able to prioritise
- A flexible approach, with a willingness to get involved in all aspects of the business
- Computer literacy, and able to quickly learn new software
- Relationship building skills
- Able to act on your own initiative without constant supervision
- Previous experience is desirable
9
Customer Service Assistant Resume Examples & Samples
- Typically requires a High School degree or equivalent and 5 years teller experience with CCR or FSR certification
- Recommends new procedures and methods
- Advanced knowledge of branch customer service, back office, safe deposit and lending procedures
10
Web-store Customer Service Assistant Resume Examples & Samples
- Proven track record of working effectively and efficiently within a busy retail environment
- Experience with an online retailer would be beneficial
- Good administration skills, ability to type, with a systematic approach to logging of information and form filling
- Good numerical skills
- Experience of Excel
- Good reporting skills
- Must speak and write perfect English
- Retail experience, developed interest in customer service and building relationships with an awareness of current industry trends
- Passionate about your work with a ‘can-do’ attitude
- Sharp attention to detail with a systematic approach to their work
- Forward thinking with an understanding of social media and online reviews (e.g. Feefo)
- Well presented, with good verbal and written communication skills
- Well organised, systematic and logical
- Highly motivated with a disciplined approach to problem solving
- Someone who enjoys getting real satisfaction from their job and giving their full effort
11
Customer Service Assistant Resume Examples & Samples
- Responsible for management and daily correspondence of assigned accounts
- Review and Process order confirmations
- Monitor reorder, exchange and RTV’s throughout selling season
- 2 years plus experience in customer service within the fashion industry,
- Strong communication, networking and interpersonal skills
- Good understanding of shipping paperwork and international customs requirements, documentation, tax and duties
- Energetic and proactive
- Excellent organisation and team working skills
- Ability to work and part of a team
- Working knowledge of Microsoft Office and Excel
- Knowledge of Zedonk preferred but not essential
12
Website Customer Service Assistant Europe Resume Examples & Samples
- Assist in answering all customer e-mails and additional communications within agreed service standards
- Ensuring that all CS queries on UNIQLO social media (Facebook & twitter) are responded to in a timely manner
- Work closely with the Ecommerce Customer Service Manager and Omni-channel Coordinator in France
- Liaise with the warehouse service delivery team when necessary, building strong relationships to ensure customer refunds or requests are processed correctly
- Be involved with and propose new and effective customer tools which bridge together Ecommerce and store operations
- Support with reporting Customer Service/website issues based on feedback from customers
- Reporting on the FR regions customer service queries with the support of your line manager
- Computer literate in all Microsoft packages with the ability to learn new skills
- Must be organized, self-motivated and competent
13
Customer Service Assistant Resume Examples & Samples
- Performing routine back office, clerical, customer service and/or lending duties to support the branch
- Contacting customers regarding insufficient funds, processing night deposits, responding to incoming wire transfers, reviewing overdrafts, DDA non-post large items and signature check reports
- May oversee safe deposit activities and other customer service issues
- Travel between Tustin, Costa Mesa, Irvin and Huntington Beach branches
- High School degree or equivalent
- 2 years teller experience
- Experience with New Accounts
- Ability to travel between 4 branches: Tustin, Costa Mesa, Irvin and Huntington Beach
14
Customer Service Assistant Manager Old Bond Street Resume Examples & Samples
- High school diploma or equivalency
- English language usage and grammatical skills
- Proficiency in Microsoft Office
- Flexible availability including weekends and evenings
- Undergraduate college degree preferred
- Knowledge of shipping/tracking systems
- Experience in a administrative business environment
- Knowledge in POS, MIPS, and/or AS400
15
Customer Service Assistant Resume Examples & Samples
- Obtain information by answering calls, documenting needs and providing needed information to requestor
- Generate Service Dispatch requests
- Escalate Service Dispatch according to protocol
- Meet performance standards such as call answer time, hold time, and customer satisfaction metrics
- Maintain and improve quality results by adhering to standards and guidelines; recommend improvements
- Operate in an ethical manner and in compliance with ARAMARK’s Business Conduct Policy
- Shift flexibility required for a 24X7 operation that may include holidays, weekends and overnight
- Outstanding customer service skills
- Pleasant phone voice; demonstrates verbal energy
- Strong verbal and written communication skills; ability to communicate with all levels of the organization
- Strong organization, follow up, and problem solving skills
16
Senior Customer Service Assistant Resume Examples & Samples
- Completing supporting paperwork
- Issuing credit and debit notes
- Keep records of customer interactions (for instance, by using Services for Object)
- Request for material set-up
- Profound knowledge of country specific requirements (China/India)
- You have at least 3-5 years customer service experience
- You have skills with good PC the willingness to learn new programs. Experience with SAP or other ERP systems is preferred
- You have strong interpersonal communication skills and are highly customer focused and responsive
17
Senior Customer Service Assistant Resume Examples & Samples
- High school diploma or higher is preferred
- Excellent communication written and phone skills
- Interpersonal skills; including ability to quickly establish and maintain rapport at all levels; sensitivity
- Ability to work collaboratively with a win-win orientation
- Organization, detail orientation and Ability to Multitask multiple time sensitive requests
- At least 2 years in a customer service role
- English language skills both written and spoken are essential
- The ability to function in a high stress and fast paced environment
18
Customer Service Assistant Resume Examples & Samples
- Order entry, shipping and invoicing
- Provide customers with general product and service information
- Follow-up on outstanding customer inquires
- Interface with logistics service providers to ensure seamless shipping and delivery to customers
- In the case of new customers, closely interface with logistics service providers to make sure all is in place to have smooth shipment. Information required for smooth transition are : determine shipping company, best applicable incoterm, route/leadtime etc
- Reporting (end of month/OTTR)
- Assist sales and marketing with sample dispatch
- Contact banks, authorities, consulates, concerning export and import completion or status of documents
- Extracting customer specific data to assist sales
- Foster relationships with internal and external customers
- Be the prime contact for audit related queries
- Profound knowledge of international shipping documents and why they are required
- Profound knowledge of country specific requirements (China/Japan/Korea)
- You have experience in international order processing and logistics required: i.e. the document-flow for international orders, documentary credits, international shipping documents, export and import regulations
- You are familiar with Incoterms
- You have good PC skills with the willingness to learn new programs
- You are a strong team player, open to feedback
- You are stress resistant and positively minded
- You are a motivated and flexible person capable of taking initiative
19
Customer Service Assistant Resume Examples & Samples
- Supreme sense of urgency
- Supreme sense of ownership
- Effective Communication Skills
- Collaboration
- Change adaptability
- Proactiveness
- Knowledge SAP (Desired)
20
Customer Service Assistant Resume Examples & Samples
- Answer customer queries via inbound calls and emails
- Facilitate system reporting and carry out checks/audits as required
- Process orders, check prices and ad hoc outbound calls
- Manage customer complaints
- Investigate and resolve any delivery discrepancies by working closely with our main warehouse / distribution centre
- Refer customers to Technical Sales and Service Department
- Make any amendments to orders including processing order cancellations
- Work closely with internal departments such as finance, pricing, other customer service teams
- Meet service level agreements on answering calls and order entry
- Experience in customer service role in commercial environment desired
- Excellent communication skills and team player
21
Customer Service Assistant Resume Examples & Samples
- Provide exceptional customer service to home-owners via in-bound telephone, email, fax and written correspondence
- Provide customers with referrals to other UTC business units for such as Kidde, Carrier Transicold, Carrier Commercial Service, etc
- Communicate and escalate more complex customer issues to upper management
- Provide guidance and assistance (informal mentorship) to Tier 1 contract employees
22
Customer Service Assistant Resume Examples & Samples
- Experience with CRM (Customer Relationship Management) and telephone tools preferred
- Must be able to accurately type at least 25 words per minute
- Must demonstrate excellent customer service skills including professional phone etiquette
- Must demonstrate use of proper spelling and grammar
- Ability to follow standard work processes and instructions
- Work schedule is 8:00am EST to 5:00pm EST, but may change occasionally depending on business need; must be willing to be flexible in order to provide adequate coverage for co-workers on vacation or other absence
23
Customer Service Assistant Resume Examples & Samples
- Strong Maths and English skills - Standard Grade ‘B’ or above
- Competent keyboard skills
- Previously customer focus/customer service experience
- Strong written English skills and a sharp eye for detail are essential
- Current knowledge of Data Protection Act, Compliance and FCA rules
- Previous experience of achieving individual targets for quality and accuracy
24
Senior Customer Service Assistant Resume Examples & Samples
- Courteous, well-spoken in Korean & well presented
- Self motivated with good communication skills
- Strong team player with positive outlook
- Proven organisational and self-motivation abilities
- Knowledge of Siebel/SAP/Epsf/Oracle
- Completion of 4 years university study
- 2 years+ in an Administrative Role or Customer Service Environment
25
Customer Service Assistant Resume Examples & Samples
- Prepare first draft of Working Papers for GPC games with information provided Customer Service Representatives
- Make any changes/corrections to Working Papers as necessary until client sign-off is achieved
- Provide executed Working Papers to operational departments
- Check instant ticket prize structures to ensure mathematical accuracy
- Enter data from Working Papers into Games Management System and check for accuracy
- Record any Post Executed Changes (PECs) to Working Papers and distribute
- Update the status of all executed and pending games in the production schedule
- Assist with preparation of customer deliverables (EOG letters, printing/binding working papers, press sheets)
- Assist with shipment/deliverables, particularly on international orders
- Follow all Company policies, procedures and rules related to Information Security, Quality and Environmental
- High School Diploma or equivalent required. Associates Degree or higher preferred
- Minimum 1-2 years’ experience in administrative or similar role
- Printing industry or Lottery industry experience a plus
- Foreign language skills a plus
- Intermediate math skills required
- Working knowledge of computer systems and proficiency using Microsoft Office (Excel and Word) and Adobe required
- Requires strong attention to detail and accuracy
- It is all employees’ responsibilities to understand the specific requirements for their jobs and locations as it relates to Environmental responsibilities, Information security, and Quality expectations
26
Customer Service Assistant Resume Examples & Samples
- Be a voice for the customer
- Listen well, be responsive and demonstrate a sense of urgency in all cases
- Strive to maximize customer satisfaction in line with the contractual arrangements
- Responsible for the correct and timely handling of order processing and this not only for dual flow SAP/SF+ but also for back order ( retail & hospital ) and sample dotation management, including billing, credit Nota , complaints and returns this for 3 channels : Wholesaler, hospital and pharmacists and also internal departments
- Process the orders for psychotropic including strict reconciliation according to FAGG rules
- Execute timely all necessary actions to ultimately achieve/support sales TGT plan including the first to market for launch excellence and key end of Month / Quarter process
- Follow up on daily basis picking/delivery process with the different and multiple partners ( warehouse and distribution )
- Issue Daily KPIs reporting to management, supply chain, QA,
- Actively participate in the maintenance of the SOP and support audit requests
- Embrace compliance, implementation of procedures, and work instructions according Novartis / NFCM standards
- SAP system experience is a PLUS
- Excellent communication and organizational Skills
- BI – (Tri) lingual FR and NL ( EN is a + )
- Achievement of the set objectives and key strategic TGT goals as aligned during the epmp
- Get things done, Meeting deadlines
- Communication management towards the customers, SC/CS team, and sales department
- Respect of compliance, Values and Behaviors of the company
27
Customer Service Assistant Resume Examples & Samples
- Possible site visit
- Providing customer service via telephone and email in a call center or help desk environment using an automated system; AND
- Applying and evaluating laws, regulations and policies to complete assignments
- Communicating in writing or by telephone to obtain and provide information
28
Customer Service Assistant Resume Examples & Samples
- At least one year experience as a Passport Support Associate, Level 1 or 2
- Minimum of three (3) years of general office experience involving document examination
- Demonstrated capability to analyze facts, evaluates information, and draw conclusions
29
Customer Service Assistant Resume Examples & Samples
- Provide premiere customer service for Honeywell external customers
- Extensive external and internal customer contact through order handling and problem solving
- Developed understanding of order-to-cash cycle and revenue recognition requirements
- Able to function in a team environment, providing back-up and assistance when needed, without being asked
- Fluent English (9 minimum) an absolute must
- Attention to detail is needed
30
Customer Service Assistant Ref Resume Examples & Samples
- Be confident, genuine, eager and willing to learn
- Display a good attitude and professional persona
- Be able to stay focused, calm and resilient under pressure
- Demonstrate care and empathy when dealing with customers from all different backgrounds
- Be able to work to tight deadlines
- Be a quick learner who is driven and can use their own initiative
- Be computer literate with experience of using MS Word, Excel and Outlook and be able to pick up computer systems and software quickly. Have a passion for customer service and demonstrate previous customer service experience
- Display strong organization and communication skills, both written and verbal
31
Senior Customer Service Assistant Resume Examples & Samples
- Needs to communicate and deliver all information necessary on the status of the orders
- Develop a close comunication within the organization to perform day to day activities
- Must have a proactive attitude to resolve all needs encountered
- Create assign and where required, dispatch all service request to appropriate personnel providing necessary communication back to customers regarding service request
- Maintain and update database with changes required in an accurate and timely manner
- Preparing reports as requested within time frames given
- Support OEM´s accounts (Master Accounts) following throroughly forecasts, PO´s and meeting delivery dates
32
Customer Service Assistant Resume Examples & Samples
- Positively representing the Strathberry brand as the first point of contact
- Handling phone calls and emails with customers which include, but are not limited to, orders, deliveries, cancellations, returns, fraudulent transactions, providing information and dealing with customer complaints
- Providing and maintaining reports on fraud, cancellations, returns and reasons for refunds
- Facilitating all returns with the appropriate method or procedure
- Supporting the Head of Communications – China with social media, including taking responsibility for answering direct messages and responding to comments in Chinese social media
- Providing general administrative support when and where necessary
- Exceptional verbal and written Chinese language skills are a must and a good level of verbal and written English skills are required
- A minimum of 1 years’ experience in a retail customer service related role
- Interest in the luxury brand industry
- Self-motivated with a ‘can do’ attitude
- A good level of numeracy and the ability to produce and maintain accurate records
- Experience working for an online retailer and would be beneficial
- Chinese (Mandarin), Professional working proficiency
- English, Professional working proficiency
33
Customer Service Assistant Month Contract Resume Examples & Samples
- Degree in Economics or Business
- 3 years minimum experience in Customer Service department
- Fluency in Greek & English
34
Senior Customer Service Assistant Resume Examples & Samples
- A bachelor's degree is required
- Fluent English 100% absolute must
- Experience utilizing SAP is considered ideal
- Self starter, able to work independently in a team environment
- Developed business acumen
- Excellent interpersonal communication skills; ability to adapt to different communication styles
- Ability to multi-task with minimal supervision
- Strong initiative and commitment
35
Customer Service Assistant Resume Examples & Samples
- Three or more year's secretarial experience, preferably in a health care setting
- Must possess extensive personal computer skills
- Must possess strong written and composition skills, strong oral communication skills, organizational skills and interpersonal skills
36
Customer Service Assistant Spokane Resume Examples & Samples
- Awareness-level research skills – gather information
- Awareness-level computer skills - use computer hardware and software to complete assignments
- Awareness-level writing skills - convey information in writing according to the needs of the audience
- Awareness-level oral communication skills - convey information orally according to the needs of the audience, and receive and understand spoken information
- Awareness-level workload management skills - plan and organize assignments to create timely, accurate work products. Work efficiently, remain focused, and handle interruptions effectively
- Awareness-level customer service skills – build and maintain customer satisfaction with products and services
- Make sure you are very diligent in following all the application instructions
- Make sure your application addresses how you meet each of the required and desired qualifications
- Carefully read each of the supplemental questions and respond completely to each one
- Make sure your application reflects your best writing
37
Customer Service Assistant Resume Examples & Samples
- 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer
- Or 6 mos. as Customer Service Assistant 2, 64432
- Or 9 mos. exp. as Customer Service Assistant 1, 64431
38
Customer Service Assistant Resume Examples & Samples
- Process orders in conjunction with Alexion Intl. operations team
- Control daily accuracy of shipments and invoices and take necessary corrective actions (credit notes, returns, etc.)
- Handle correspondence and phone calls to address claims for lost/stolen or damaged goods, incorrect billing
- Handle cash collection together with the Financial Dept
- Support the RAM team on a daily basis
- Create new customers, maintain the customer data base and Price lists in conjunction with Alexion Intl. operations team
- Handle Hospital Tenders
- Handle calls from prospective and current customers
- Monitor hospital consumption
- Provide data collected in CRM/KPIs
- Collect information on customers’ satisfaction
- Route, log and maintain paper files, reports and documents
- Participate to regular meetings on site and conference calls with other affiliates
- Share all relevant information with Alexion Pharma France team
- A first experience in customer service coordination is mandatory (at least 2 to 3 years)
- Experience of hospital business, preferably in niche markets/orphan drugs is a strong plus
- Ability to successfully resolve issues related to key accounts conditions
- Knowledge and understanding of country pharma regulations
- Computer office packs and reporting tools + SAP would be a plus
- Fluent in French both spoken and written
39
Senior Customer Service Assistant Resume Examples & Samples
- Customer service background – results driven
- Minimum 2 years, preferably in SAP / ePSF & Field Citrix
- Expert user of Microsoft Access and Microsoft Excel
- Experience in working in a team to achieve common goals and SLA’S
- Support Regional HBS business on SAP transactions and reporting
- Strong written and verbal communication in English
- Proactive thinker and ability to forward plan
- Target driven and enjoys working in a competitive environment
- Is a team player that is able to share best practices and develop new standards
- Ability to follow business processes and tasks
- Ability to organize multiple tasks simultaneously
40
On-site Customer Service Assistant Resume Examples & Samples
- High school diploma or GED preferred
- Ability to start within two weeks after offer made/accepted preferred
- Flexibility to work varying shifts and on Saturdays
41
Customer Service Assistant Resume Examples & Samples
- Handle and maintain subscriptions in SAP system
- Handle monthly invoices checking and credit card processing
- Handle internal/external customer’s enquiries and follow up until issue resolved
- General Clerical/Administrative duties
- 1 or 2 years of working experience in customer service/operation preferred, fresh graduate will also be considered
- Computer literate and proficiency in MS Office
- Fluent spoken & written in English
- Customer-oriented and good team-player
42
Customer Service Assistant Resume Examples & Samples
- Assist customers, trades and field personnel over the phone
- Entry of all incoming and outgoing work order requests, POs and basic letters
- Maintain as well as create customer history
- Maintain and create reports
- Maintain inventory of department
- Liaison between Customer Service Department and homeowners
- Maintain homeowners files
- Answer incoming phone calls and put them in contact with the appropriate personnel to resolve problems
- Process field representatives' status of ongoing work
- Prepare the orientation and walk-through booklets
- Prepare and mail customer service surveys
- Act as liaison between homeowners and Customer Service Manager and Coordinators
43
Customer Service Assistant Resume Examples & Samples
- Reception area duties: Must remain at phone console in order to consistently answer the telephone during business hours professionally, promptly and courteously
- Greet and assist visitors
- Maintain office supplies and processing of supply invoices
- Assists sales staff with back orders and returns
- Following up with vendors to obtain delivery dates
- Help track material sent to customers
44
Customer Service Assistant Resume Examples & Samples
- You provide excellent service with regards to our large customer base (EMEA region)
- Communication with all levels of the organization
- You continue to observe market trends in order to continuously provide customer support and best practice
- You process incidents pertaining to wrong delivery, returns, customer complaints
- You generate reports that highlight and resolve customer challenges
45
Casual Customer Service Assistant Resume Examples & Samples
- Deliver the ultimate premium customer experiences within the centre
- Promote all current and newly offered services to both customers and retailers
- Flexible 7 day availability, including late night Thursday/ Friday and weekends
46
Customer Service Assistant Resume Examples & Samples
- Manage the complete Order management processing cycle from Quotation to Invoicing
- Edit orders, Quantity, unit price, item creations, release account blocks, and prepare order files with clear documentation to effectively process customer orders
- Generate Sales order acknowledges and forward to customers
- Follow up order with factories, provide shipping instructions on customer requirements
- Follow up on purchase order status to ensure dispatched are executed in timely manner from various factories
- Attends to customer enquiries pertaining to orders status, (weekly) Shipments, prices, complaints (discrepancies), product availability, etc
- Collaborating with various in house departments which include the regional & country management, accounting, credit, warehousing, shipping, freight forwarders, sales and marketing
- Acting as the problem solver, searching within and outside the company for solutions to client’s issues
- Attend weekly call customer call and visit customers
- Generate credit and debit notes
- Manage the RMA process
- Develop Standard operating procedures (SOP) with customers and suppliers
- Upload documents on online tools such as E-achieve and Box it
- Resolve any discrepancies related to shortage, excess & damage with suppliers and close customer claims
- Bachelor’s degree in relevant field
- Minimum of 3 years relevant work experience, ideally within a multinational company
- Proven experience within a customer facing role
- Excellent communication skills, both written & verbal
- Positive outlook and willingness to go the extra mile
47
Customer Service Assistant Parallon Resume Examples & Samples
- Work may be stressful at times
- Requires lifting paper or boxes, up to 50 pounds occasionally
- Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations
- At least one year of mailroom experience working in a highly productive environment is required
48
Customer Service Assistant Resume Examples & Samples
- College or University degree or in the process of getting it. Experience in a Customer Service related position or in the chemical industry will be considered an advantage
- Experience with ERP systems or sales support is considered an advantage
- Advanced user of basic computer programs – Microsoft Office, Google Applications, etc
49
Online Customer Service Assistant Resume Examples & Samples
- Online customer support via several channels including phone & email
- Ensure outbound & customer returns are processed accurately
- Take responsibility to improve product knowledge and advise customers on purchases
- Increase sales by being aware of current trends, styles and availability of products
- Daily order & returns handling and payment & refund handling for e-commerce
- Liaising with logistics/warehouse for e-commerce deliveries & up to date delivery schedule
- Customer & Returns analysis & feedback weekly/monthly/seasonally
- Customer stock transfers & re-orders
- Ensure exemplary levels of customer service are displayed at all times
- Build VIP relationships with top clients and key brand representatives
- Temperley London brand ambassador
- Exceptional customer service skills and the ability to exceed expectations
- A genuine interest in fashion and current trends
- Excellent communication skills in both written and spoken English, fluency in other languages would be a definitive advantage
- Sales focused individual with the ability to work to and exceed sales targets
- Ability to use own initiative and proven track record of having solved problems successfully
- Strong organizational skills and ability to multitask are paramount
- You must be IT literate with the ability to pick up new systems quickly
- Experience with Online Customer Service
- Magento Enterprise Experience preferable
- Key skills: Microsoft word, excel, powerpoint
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Customer Service Assistant Resume Examples & Samples
- Previously performed a variety of tasks associated with food production
- Experience of front and back of house services including food preparation, customer service, till operation, cleaning, health and safety, food hygiene and other general duties associated with working in a catering environment
- Able to deliver great customer service
- Team player & self motivated
- Positive outlook, demonstrates professionalism, courtesy and openness with others
- Able to comply with legislation and follow all rules and procedures
- Flexible attitude to and embraces change
- Able to work in a busy environment and deliver excellent standards
- Basic numeracy & literacy skills
- Good communication skills & command of English to be able to liaise with customers & colleagues
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Customer Service Assistant Resume Examples & Samples
- Provide Reception back-up when front desk in unattended; answer calls and forward to appropriate person
- Manage/process customer orders
- Enter machine, parts, lab and service orders into the business system
- Collect and store sales contracts for required sales orders
- Set up new customer accounts and maintain existing customer accounts as needed
- Filing (hard copies and electronic files)
- Send out daily order confirmations to customers
- Process basic parts quotations and follow up on outstanding quotes as needed
- Manage customer communications in regard to late orders or other issues that may arise
- Provide proof of delivery for customer orders upon customer request
- Process time cards and expense reports as needed
- Assist with other administrative duties as assigned/requested
- AS or AA degree required
- Good telephone and customer communication skills
- One (1) to three (3) years of customer service experience
- Strong skills with a PC and MS Office software applications (Word, Excel, Outlook)
- Ability to work and communicate effectively in a team environment
- Strong organization, problem solving and prioritization skills
- Strong work ethic and sense of urgency
- Creative/innovative
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Customer Service Assistant Resume Examples & Samples
- Greet and assist delegates at the reception
- Generate and update course certificates
- Course reporting to organizations such as GWO and OPITO
- Responsible for handling purchase contracts from various job centers
- Quality assure pre requisites for course attendance
- Optimize document management and data quality
- Provide professional customer service pr. mail, phone and in person and proactively follow up on customer enquiries
- Book delegates unto courses
- Plan and execute meetings with external stakeholders
- You are service minded and presentabel with good interpersonal skills
- You have a structured approach to daily tasks with an eye for details
- You are solutions oriented, independent and a proactive teamplayer
- You are comfortable with the use of Microsoft package, phone systems and learning new IT systems
- You have effective and versatile communication skills that goes across nationalities and positions
- You are Fluent in Danish and English both verbally and written
- You are customer focused and committed to deliver a better learning experience
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Customer Service Assistant Resume Examples & Samples
- 9 mos. trg. or 9 mos. exp. in office practices & procedures
- 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
- 9 mos. trg. or 9 mos. exp. in operation of personal computer
54
Customer Service Assistant Resume Examples & Samples
- Educated to A level or equivalent, with a good standard of Maths and English
- Computer literate with excellent keyboard skills and familiar with Microsoft Office. Previous experience of ERP systems is a distinct advantage
- Accurate and methodical and able to maintain this when working under pressure
- Able to work proactively as part of a team with strong communication skills (written and verbal). A polite and professional telephone manner is also required
- Ability to understand and appreciate the importance of addressing key customer requirements and the supply of customer products to effectively make decisions during the stock allocation and picking routines
- Able to prioritise workload, balancing routine and ad hoc tasks to ensure department is able to meet performance targets
- Foreign language skills would be a bonus
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Customer Service Assistant Resume Examples & Samples
- Experience and knowledge of excellent customer service delivery
- Ability to prioritise workloads to ensure you achieve targets in a timely manner
- A competitive salary, benchmarked against our competitors, which will grow as you do
- Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
- Attractive holiday entitlement
- 50% off our Home, Motor and Pet insurance
- Free Travel insurance
56
Senior Customer Service Assistant Resume Examples & Samples
- At least 2 years working experience
- Fluent English writing skill
- Customer service experience is preferred
57
Customer Service Assistant Resume Examples & Samples
- Embrace and be comfortable working with new technology
- Display and utilise excellent customer service skills
- Adapt to changing ways of working and be willing to undertake a multitude of branch tasks
- Have or be willing to acquire an excellent level building supplies product knowledge (training given)
- Work as part of a collaborative team
- Show drive and passion for achieving productive results
- Display professional, trustworthy, respectful and safety compliant characteristics
- Show previous experience of working in a multi-channel retail or trade environment
58
Customer Service Assistant Resume Examples & Samples
- Build an in depth knowledge of branch operations & systems to enable quick and efficient resolutions to customer queries
- To recommend opportunities to improve the service we provide to our customers and branch colleagues so we fulfill the brand promise
- Support the wider team in answering branch queries, including the own brand branch helpline, and resolving issues and providing advice as appropriate
- Acquire a basic level of product knowledge
- Provide administrative / project support to the Customer Service Manager
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Admin / Customer Service Assistant Resume Examples & Samples
- Support CS department with consumer calls and updating doc locator transition to new people
- Support ANZ Forum event support
- Support with Facebook Community management while new consumer campaigns are being developed
- To update our doctor locator listing – approx. 1 week (full time) – requires good attention to detail
- To receive consumer calls each day – requires good communication (verbal and written) skills
- To support Facebook community management (responding to consumers) – requires attention to detail
- To support event manager with upcoming ANZ Forum admin– requires ‘can do’ attitude / organizational skills
- Support marketing team with adhoc tasks (some reporting) – requires flexibility
- Support with the audit of collateral for new brand launch
60
Customer Service Assistant Resume Examples & Samples
- ACD phone line support covering Vendor Maintenance Issues
- Back up support for ACD phone line covering Invoice Processing
- Process Vendor Adds, Changes, Deactivations & Re-instates in SAP
- Process Certificates of Insurance, Indemnity agreements, W-9/W-8
- Preparation of vendor maintenance documentation for scanning
- Cross check vendor maintenance counterpart on direct deposit and other items
- Pull back up on returned Sodexo checks and process accordingly
- Maintain vendor maintenance Email box (dedicated email group) & EFax
- Process credit application (trade references)
- Sort all incoming mail received for vendor maintenance
- Specialty projects handed down from senior manager and team lead
- Assist in the other areas of Accounts Payable as required
- 1-2 years Customer Service phone experience
- 1-2 years Accounts Payable experience (preferred)
- 1-2 years of SAP AP Module experience (preferred)
- Excellent oral and written communication skills and interpersonal skills with ability to communicate with all levels of management
- Must be a self-starter with high degree of initiative
- Ability to gain confidence and respect of management and staff through attributes such as professionalism and positive attitude
- Demonstrated organization and comprehension skills
- Ability to prioritize and maintain core responsibilities/accountabilities while simultaneously involved in multiple department initiatives
- Willing to put in necessary time to complete tasks on schedule and meet deadlines
- Proficient in Microsoft Office products & Outlook
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Customer Service Assistant Resume Examples & Samples
- Provide efficient order execution, starting from receiving orders to forwarding goods to customers
- Collect and address all customer issues that arise in a timely and proficient manner
- Monitor, track and escalate critical customer issues on a daily basis
- Communicate escalations to other functions as appropriate
- Support in motivating Customer Care to meet performance and other agreed goals
- Provide statistical information
- Support productivity improvement
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Customer Service Assistant Resume Examples & Samples
- Work closely with Sales Representatives and CSRs to provide customer support
- Enter data into the order entry system for reprint jobs ensuring accuracy and timeliness
- Assist Sales, Client Services and Production personnel regarding order information, job status, issues, problems and updates
- Assist Team Supervisors with administrative tasks
- Run various scheduled reports
- Add/edit/maintain item records
- Assist CSRs with gathering data for pre-billing of jobs
- Monitor progress of orders throughout the system
- Knowledge of postal regulations a plus
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Customer Service Assistant Resume Examples & Samples
- Computer and typing skills
- Ability to use basic office equipment (e.g., calculator, PC, copier, Fax)
- Provides high quality reception services to patients, families, physicians and staff
- Greets and assists patients
- Identifies that patients are in the correct area for services and if not, is able to identify the correct area of services and insures patients’ arrival there
- Escorts patients and/or families as need for services
- Identifies patient needs and responds appropriately
- Efficiently manages lobby areas by keeping track of patients, families and visitors for registrars, nurses and physicians
- Assists registrars and supervisors with any requested tasks. Scans registration documents into the FileNet system
- Compiles daily schedules and flow specific to work area
- High school diploma or equivalent required. Associate’s degree or 2 years of experience in lieu of degree preferred
- Data entry skills required (45-60 keystrokes per minutes)
- Past work experience of at least 1 year within a healthcare provider and/or payer environment performing patient access and/or customer service activities, are highly desired but not required
- Certified Healthcare Access Associate (CHAA) credentials by the National Association of Healthcare Access Management (NAHAM) and/or Certified Patient Account Technician (CPAT) credentials by the American Association of Healthcare Administrative Management (AAHAM) preferred
- Working knowledge of medical terminology desirable. Basic computer skills are required
- Excellent communication (verbal and written) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer’s needs. Accuracy, attentiveness to detail and time management skills are required
- Meets Health System's Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations. Ensures patient safety by authenticating patient identity throughout all essential functions
- Meets or exceeds established customer service, productivity and quality standards in all essential functions
- Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
- Performs activities that relate to registration in a variety of settings/locations and for multiple patient types (Inpatient Admissions, Outpatient Observation and Bedded Outpatients, Diagnostic Outpatients, Ambulatory Surgery, Emergency Department Registrations, Series accounts, Lab Specimens, etc.), dissemination of patient information. Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor
- Assures all financial clearance activities have been completed and patient financial responsibilities are met. Completes the financial clearance activities prior to service on non-complex cases and refers patient to financial counseling or financial clearance as necessary for complex cases
- Performs insurance eligibility/benefit verification, utilizing a variety of mechanisms primarily EDI transactions and payer web access (and in some cases by calling payers directly) and documenting information within the patient accounting system. Outcomes of the insurance eligibility/benefit verification activity will determine next steps (designation as a Self-Pay account, referral to financial counseling, or referral to Financial Clearance for complex cases etc.)
- Informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt
- Validates medical necessity (LCD/NCD review) to ensure clinical and financial clearance. Contacts scheduling and/or ancillary department associates for clarification, on diagnosis and/or test(s)/procedure(s) as necessary
- Obtains signed physician orders for all tests and procedures from physicians/offices
- Prepares identification bracelets and patient ID labels/plates for Inpatients and selected Outpatients. Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, ABNs, advance directives, etc.). May audit & record the patient's valuables, securing appropriate authorizations, if needed. Disseminates patient information, including patient guidebooks and other required documents
- Provides information, directions, transportation, and assistance to patients, family members and visitors, ensuring timely, customer-centric service delivery in an effective and efficient manner. Communicates with various ancillary departments to ensure smooth patient flow and high data integrity
- May serve as relief support, if the work schedule or work-load demands assistance to departmental personnel. Cross- training in various functions is expected to assist in the smooth delivery of departmental services
- May perform cross-functional duties, including but not limited, to patient placement. While performing reservation duties, the position is primarily responsible for making bed assignments and transfers, providing functional guidance as necessary and scheduling patients to be admitted
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Customer Service Assistant Resume Examples & Samples
- Excellent communication skills verbal and written. You will be primarily answering queries via the telephone and email
- Motivated to hit targets and deliver great customer care
- Able to remain calm and focused when under pressure
- The ability to think quick on your feet
- Always be focused on the end result which is to provide care for our customer
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Customer Service Assistant Resume Examples & Samples
- Receives customer inquiries and complaints, and ensures that customer needs are addressed by Hitachi Automotive Systems Americas, Inc
- Enters customer orders into the Auto Release system, to ensure timely scheduling of product shipment. Receives or obtains all data pertaining to customer demand and shipping requirements
- Completes and maintains all customer shipment information. Ensures the Advance Shipping Notifications (ASNs) are sent to the customer as required
- Inputs data into customer inventory/planning systems
- Ensures all documentation relating to customer inquiries and shipments are completed and sent to the customer in a timely and efficient manner
- Maintains and files all data related to customer orders, shipments and updates
- Assist and backup Warehouse Clerk’s responsibilities
- Must possess a High School Diploma or GED. Associates degree or above preferred
- Must be proficient in Microsoft Office (Word, Excel and Access) and use of the internet. Experience with Lotus Notes desired. Must be able to input orders into an MRP system
- Must have 2-3 years of experience in customer service, preferably automotive/manufacturing background
- Requires excellent interpersonal, verbal and written communication skills
- Must have excellent organizational skills and attention to detail
- Must possess excellent data entry and data management skills
- Must have demonstrated ability to carry out assignments with moderate supervision
- Must be able to occasionally lift and carry up to 25 lbs
- Must have acceptable score on Wonderlic assessment
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Customer Service Assistant Resume Examples & Samples
- Respond to customer web/email inquiries
- Responsible for performing daily functions related to order intake including data entry, scanning, auditing and filing of orders
- Manages the daily shipments for the Customer Service department
- Prepares and ships the evaluation sample forms as requested
- Organize and maintain the filing system to include correspondence and other hardcopy and electronic records
- Provide the customer with written information as needed
- Answer and route incoming calls
- Organize and process incoming vendor supplies
- Oversee and communicate general facilities needs to office administration team
- Resolve customer concerns utilizing in-house resources
- Interact with Sales, Laboratory and Billing staff
- Ability to solve problems and deal with variables
- Use telephone, computer and fax machine to correspond with customers regarding orders
- Maintain patient and client confidentiality
- Maintain excellent customer relationships to ensure customer satisfaction
- Contribute to and participate in the implementation and continuous improvement process of the department
- Attention to detail and concern for impact is essential
- Ability to recognize problems and bring them to the attention of a supervisor
- Reimbursement experience in the healthcare industry, preferably in a laboratory environment
- Excellent time management, scheduling and organizational skills
- Ability to read, analyze and interpret instructions, correspondence and contractual requirements
- May require flexibility on work hours
- Ability to work effectively under tight timelines and schedules
- Ability to sense the importance or impact of issues and situations and take appropriate actions
- Must be flexible, innovative, and self-motivated
- Must have the flexibility to work extra hours to meet corporate and departmental goals
- Strong communication, interpersonal, written and organizational skills
67
Customer Service Assistant Resume Examples & Samples
- Serving customers in a professional timely manner
- Keeping the department clean and tidy
- Ensuring all the shelves are stocked and remove any out of date/damaged stock
- Ensuring all security procedures are adhered to
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Senior Customer Service Assistant Resume Examples & Samples
- BA degree (recently graduated and eager to learn on fast paced environment; any hands on experience in customer service & order administration (not call center), project management or customer facing (internal / external is a plus )
- Strong work ethic, integrity, accountability, honesty and positive team attitude are a must
- Excellent English: Strong communication skills are essential
- Good interpersonal skills with a confident telephone and email manner
- Will work closely with logistics, marketing and sales Canada and North America account managers, customers and partners in a mixed go to market model
- Must be proficient in the use of excel spreadsheets
- SAP experience is a plus
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Customer Service Assistant Resume Examples & Samples
- Demonstrated skills in accurate and quick processing of cash and credit card transactions and balancing processes associated with an automated system. Effective analytical and problem solving skills, including skill in identifying and bringing attention to issues or concerns that require special handling. Strong basic mathematical abilities and keen eye for detail. Skill in fast and accurate data entry
- Excellent verbal and written communication skills to effectively and professionally interact with diverse groups using tact and diplomacy; ability to communicate patiently and courteously with difficult individuals. Skill in listening, anticipating, and responding to the needs of customers. Ability to work with the public in a high volume environment and maintain composure in stressful situations. Skill in establishing and maintaining cooperative working relationships with management, coworkers, and campus departments. Ability to research, apply and explain a variety of rules, policies and procedures
- Strong organizational skills to coordinate and prioritize multiple complex duties, paying attention to detail and deadlines when faced with high volume, fluctuating workload and constantly changing priorities. Ability to perform multiple tasks to completion with frequent interruptions in a fast-paced environment
- Demonstrated experience with Microsoft Office Suite (Word, Excel, Access and Outlook) to compile various reports, spreadsheets, business correspondence, and maintaining informational databases
- Ability to sit, walk and stand for variable periods; ability to participate in campus and community TAPS/Alternative Transportation events, indoors or outdoors, during varying environmental conditions and weather. Ability to bend, kneel, stoop, lift, carry objects such as boxes of brochures, flyers, pamphlets and other TAPS program materials weighing up to 35 pounds, by hand or with the use of a cart or hand truck. Ability to drive vehicles, such as vans, SUVs, light trucks and electric carts around campus. Ability to use a two-way radio and learn basic radio codes
- Prior work experience in a higher education environment, or experience in public service, traffic/transportation environments
- Knowledge of UCR transportation and parking policy and procedures
- Employee Transportation Coordinator Certificate (ETC) with previous experience in planning and implementing rideshare and related transportation programs
- Knowledge of South Coast Air Quality Management District policies relating to alternative transportation and specifically Rule 2202
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Customer Service Assistant Resume Examples & Samples
- Assist in setting of the showroom pre & post appointments
- Taking over all of systems/ PLM once market opens
- Receives orders from accounts to be entered in PLM/ ACS
- Continue with balance of customer service function
- Assist Sales Team with accounts/ appointments etc
- Responsible for samples after market has opened (send out, shoot needs etc)
- Take notes during appointments & distribute to team by EOD
- Order maintenance
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Customer Service Assistant Resume Examples & Samples
- Establishes policies and processes, in accordance with consumer laws,
- Provide required levels of customer service and promote good customer relations
- Responsible for order tracking and order processing,
- Tracks transactions and prepares reports regarding information such as order status, sales results, leads, sales quotas and sales representative earnings
- Bachelor’s degree preferably in Logistics
- Min 1 years of experience in Customer Service. Fresh graduates are encouraged to apply
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Customer Service Assistant Resume Examples & Samples
- Process paperwork from the Invoicing Department and prepare customer invoices
- Answer incoming customer calls, generate and dispatch work orders
- Accept and process credit card information
- Data entry projects to include research, updating customer records etc
- Assist co-departments with their work load as needed
- The use of proper telephone etiquette and customer service skills a must to ensure customer satisfaction
- Preserve a team atmosphere by using respect and courtesy in all contact with fellow team members
- Maintain a professional manner at all times with customers, Franchise Owners, technicians, field offices, team members and management
- 2 - 3 years customer service experience
- Bi-lingual preferred
- Prior experience with service dispatch and maintaining schedules
- Type 85 WPM minimum
- Excellent organizational skills and attention to detail a must
- Ability to prioritize and handle multiple job functions
- Maintain a customer service attitude at all times
- Must be effective at teamwork
- Proficient on personal computer with working knowledge of Microsoft Office
- Capable of working in a busy and fast paced atmosphere without difficulty
- Must be able to sit for extended periods of time
- Use of computer keyboard and attention to PC monitor often for prolonged periods
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Customer Service Assistant Resume Examples & Samples
- To be the point of contact for Customers within the shopping mall
- To greet customers in a friendly, professional and courteous manner
- To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Area
- Customer Focus - Clearly understand customer's needs and deliver effective solutions to match these needs
- Effectively resolves customer issues as required and presents a positive image of the company to the customer
- Experience within a customer facing role would be beneficial
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Customer Service Assistant Resume Examples & Samples
- Provide an efficient and effective service to customers, understanding their needs and requirements and working to exceed these where possible
- Take ownership and responsibility for all enquiries presented to the Customer Service Centre. Identify customers’ needs and utilising appropriate questioning and listening skills to identify and offer solutions
- Establish, develop and maintain effective working relationships with all colleagues to ensure a ‘one team approach’ to the delivery of the customer service centre’s performance standards and the business objectives
- Respond positively to any new initiatives that are brought into practice, making sure they easily become part of the customer’s experience
- Provide support and assistance to colleagues within the team through training, coaching and adopting good team ethics
- Provide a professional and ‘On Brand’ response to all incoming calls and deal with telephone queries in a timely fashion
- Complete knowledge/Customer Service walks around the Centre and record information. Ensure all team members are kept up to date with any information received
- Maintain the appearance of the Customer Service Centre at all times and housekeeping standards
- Collect sensitive information from retailers and ensure this is accurately recorded and passed to the management team
- Regular visit all retailers and build excellent working relationships. To collate information and write articles for WR
- Sell White Rose gift cards and accurately record sales. To deal with all related issues and find best solutions to solve the problem
- Hire out children’s cars and keep accurate records. To maintain cars and accurately record defects
- Record lost and found property accurately and ensure all items are stored correctly and processes followed
- Order all relevant information and leaflets and ensure your working area is kept tidy at all times
- Ensure the Centre information is relevant and up-to-date and become extremely knowledgeable about what the centre has on offer
- Be aware of Health and Safety issues at all times. To report any incidents / accidents to the relevant person
- Assist retailers and the public in any emergency or centre evacuation
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Customer Service Assistant Resume Examples & Samples
- Develop and Implement Technical Service Function for Medivators Product Families
- Perform equipment installations, preventive maintenance, and repair of equipment and products in the field as assigned
- Interface with customers via customers visit/telephone/email to provide quality product support
- Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories and techniques
- Provide applications/user/technical training
- File product complaints according to procedure
- Assist with spare parts inventory management for various products
- Identify training needs and make recommendations
- Maintain preventive maintenance and troubleshooting and document accordingly
- Document and update internal procedures
- Manage and maintain equipment/spares database file through accurate documentations of movement, tracking and repair statuses
- Ensure a superior level of customer satisfaction with regard to after sales support
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Customer Service Assistant Resume Examples & Samples
- 40% CUSTOMER SERVICE OPERATIONS
- 15% PROCESS DEVELOPMENT, PLANNING & EXECUTION
- 20% CUSTOMER & CLIENT INTERACTION / BUSINESS PARTNERSHIP
- 15% SYSTEMS / DATA MANAGEMENT, REPORTING & ANALYSIS
- Candidate must possess at least Diploma in any fields
- Experience not necessary as training will be provided (some sales experience will be an added advantage)
- Good communication skills both written and verbal in English and Bahasa Malaysia
- Must be able to support shift work schedule
- Travel maybe required: throughout Malaysia
- Computer literate in Microsoft Office (Excel, Word and PowerPoint).s
- Billingual (English , plus Bahasa or Mandarin)
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Customer Service Assistant Resume Examples & Samples
- Perform customer service functions for the product lines.(specifically parts orders suffixes)
- Responsible for answering routine questions and issues about customer orders from Field Sales Organization, Distributors, End Customers as well as departments within the facility
- Provides information about order status, delivery and shipments
- Must create folders for all customer orders that come into the plant and place in the appropriate sales queue
- Distributes Vista change notices to appropriate personnel
- Rejects/Approves vista change notices related to shipping addresses, methods, do not ship before requirements and other customer service specific requests
- Provide customer service back-up activities on other product lines
- Responsible for Customer Satisfaction Metrics (OTP/AWSD) for the plant for specific products
- Process shipping papers/Canada invoices, Commercial Invoices, NAFTA certificates and special shipping documents for paint for the product line
- Responsible for scheduling aftermarket parts orders and any other specified product lines orders based on capacity constraints and customer need requirements. (using OMS and Vista)
- Maintains capacity spreadsheets design for specific manufacturing order types and keeps manufacturing informed of schedules that are over capacity or lead times extensions
- Responsible for rescheduling orders timely and maintaining accurate schedules
- Responsible for creating/updating monthly forecast data for specific product lines to support the monthly accounting sales forecast for the plant
- Attend parts orders suffix production meetings if necessary/or work with Manufacturing to communicate customer requests and/or mfg to customer requests/or Materials department
- Maintain VISTA Customer Order information in an accurate manner; assist in developing new work schedules for delayed shipments
- Schedule work through the engineering/drafting departments for specific product lines for parts orders
- Archive files at the appropriate times
- Responsible for 5S activities for workstation/rotates auditor function
- Responsible for MESH training
- High School Diploma of G.E.D
- Two (2) years of experience in a manufacturing environment
- Authorized to work in the United States without Company sponsorship
- Relocation is not offered for this position. Only candidates residing within the immediate Greenwood, SC area (60 miles) will be considered for this position (with exception of internal candidates currently assigned to one of our Greenwood, SC sites)
- Two (2) year Associate Degree in Business from an accredited Educational Institution
- Previous experience and skills acquired through expediting and/or scheduling related positions
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Customer Service Assistant Resume Examples & Samples
- 2 years' customer service experience
- 2 years' invoicing experience
- 85 WPM typing speed
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Senior Customer Service Assistant Resume Examples & Samples
- 100% English skills
- Keeps the customer informed of any resulting changes to the orders and final billing
- Sensitive to the impact of his/her decisions on other departments and on the organization as a whole. (Work closely with her/his mentors)
- Be relied on to complete his/her assignments and keep commitments. Making sure that assignments are delivered on time and are of uniformly high quality
- An excellent attendance record. He/she is very punctual and can be depended on to only fulfill his/her normal functions but to also take on extra work when necessary
- Responsible to his/her manager´s suggestions and guidance. He/she has shown a willingness and ability to follow up directives promptly and thoroughly
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Customer Service Assistant Resume Examples & Samples
- Responsible for assisting the Account Managers and Representitives with various customer service tasks (i.e. development of Sales Order Acknowledgements, Work Orders, Contract Review, Data Entry, Customer Complaint research, etc.). Performs special projects as assigned by the Account Manager or the Inside Sales Manager/team Leader
- Responsible for customer specific reporting of coil receipts, production, shipments and rejections
- Responsible for handling the duties of the CSR in the event that a CSR is absent due to vacation, illness, etc
- Responsible for the creation Sales Order files and the accurate archiving of all of Sales related documents including customer purchase orders, Sales Order Acknowledgements, production reports, bills of lading, etc. Maintains traceable Sales Order records that are utilized for research of shipment non-conformities, claims etc
- Responsible for understanding and complying with the fundamental principles associated with the Quality Management System
- Communicates daily with internal and external personnel including Corporate, Maintenance, Production, Quality Control, Sales and Customers in order to resolve any problems and help achieve company goals
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Customer Service Assistant Resume Examples & Samples
- Place, confirm or cancel orders (biology, specialties, frozen products)
- Prepare all the relevant documents for prodcuts delivery
- Planning of the preparation of the goods with the Packaging Department
- Planning the goods delivery with the Shipping Agent and manager relationship with the logistic department
- Contact Customers, Regional or Area Managers to solve any problem linked to the delivery
- Manage discounts in goods and customer claims
- Manage delivery of promotional materials to Field Force
- Fully understand and apply all Merial's regulations and policies on Health, Safety and Environment
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Transportation Customer Service Assistant Resume Examples & Samples
- 2 years experience in logistics operations
- Both 1 year experience performing clerical related responsibilities (e.g., filing, data entry, maintaining financial records) using computer applications (e.g., email, spreadsheets, word processing) and 1 year experience interacting with customers in writing and verbally
- Employment Type:Hourly PT
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Customer Service Assistant Days Resume Examples & Samples
- Ability to work with a wide range of people under adverse conditions
- Demonstrated ability to foster a cooperative teamwork environment
- Provides high quality reception services to patients, families, physicians and staff. Greets and assists patients. Identifies that patients are in the correct area for services and if not, is able to identify the correct area of services and insures patients’ arrival there
- Activates Pre accounts upon patient arrival
- Assists registrars and supervisors with any requested tasks
- Appropriately prioritizes workload and maintains productivity standards
84
Sales & Customer Service Assistant Resume Examples & Samples
- Carry out pre-sales activities / assisting key account manager
- Request of pricing and quoting to customers
- Order of samples
- Daily correspondence with customers
- Direct contact for orders and deliveries for our customers
- Order processing (order entry and tracking, appointment agreements, service complaints management, active support for external customers)
- Logistic processing of orders with our production sites in the Netherlands and the UK
- Direct contact for sales and distribution
- Proactive communication in case of bottlenecks and delivery date shifts
- Master data maintenance
- Close contact with the manufacturing mills
- Handling claims
- Commercila education
- Fluent in English (written and verbal)
- Secure handling of SAP R / 3 and MS Office
- Safe handling of international business partners and colleagues
- Structured and independent operation
- Negotiation and team spirit
- Self-initiative
- Stress resistance and able to meet deadlines without compromising consistency in the process
- Quick to learn
- Proactivity - Flexible mindset and willing to go the extra mile
- Results driven
- Approx. 3 years of professional experience in a comparable position
- Experience using Office (Power Point, Excel etc.)
- Proven experience handling sensitive/confidential information
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B-customer Service Assistant Resume Examples & Samples
- § Release of Work Order for site survey activity, implementation, shifting and dismantling of digital solutions & Management Work orders and tracking, validation of Partner Invoices for respective region
- § Documentation of Welcome letters, Response letters, Damage letters & sharing request format for issue of service extension and addendum
- § Training scheduling for all new implementation and refresher trainer
- § Managing Resource Coordinator process from Joining till exit , Managing attendance & claims for Resource Coordinator on monthly basis
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Accounts Payable Customer Service Assistant Resume Examples & Samples
- 0-3 years of Accounts Payable experience
- Proficiency with Microsoft Office Suite, including expert-level Excel skills
- Basic understanding of accounting procedures, internal and external reporting and variance analysis
- Ability to work in a fast paced team environment with rapidly changing priorities and demands
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Customer Service Assistant Resume Examples & Samples
- Receives, screens, routes and responds to incoming telephone calls
- Takes accurate messages and ensures timely delivery
- Greets guests and provides appropriate assistance and information
- Performs additional clerical duties as assigned
- Meets the Saint Agnes Hospital requirements for operating an employee owned vehicle
- Demonstrates proficiency with several information systems and computer applications to facilitate assisting customers requesting patient health information from various sources to include laboratory testing and procedure
- Demonstrates independent judgment to produce high levels of customer satisfaction and problem resolution. Skill sets required are varied to include: information retrieval, patient registration, specimen processing and phlebotomy
- Assists in the orientation and training of new associates. Maintains knowledge and skills required to work in assigned areas of Laboratory Outreach
- Required: High school diploma or equivalent Preferred: Some college courses related to Customer Service or psychology
- Required: Customer service experience or previous experience working in a healthcare environment. Preferred: One (1) year of customer service experience
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Customer Service Assistant Resume Examples & Samples
- Work to resolve customer complaints and questions via phone, mail and email
- Use telephones to contact customers and verify account information
- Greet customers warmly and ascertain the problem or reason for the call and resolve their questions and concerns
- Work within several different operating systems and web based programs to retrieve information
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Dispatch / Customer Service Assistant Resume Examples & Samples
- The ability to manage expedited and distressed freight, in order to meet and exceed customers’ expectations
- Monitor key accounts; provide pick up and delivery information to customer
- Assists service centers with granting requests for special delivery requirements. Handles #13 screen assignments for accessorial fees
- Perform administrative duties in relationship to rates, quotes, and customer contracts
- Insures receipt of signed approvals for additional charges
- Provide support for Account Executives in response to customer’s needs and concerns
- Updates and provides reports as requested
- Education/Experience Skills: High school diploma or general education degree (GED); or related experience and/or training or equivalent combination of education and experience
- Language Skills: Relies on written and verbal communication
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Sales & Customer Service Assistant Resume Examples & Samples
- Resolve all order exceptions for stock availability
- Order pricing
- Resolve delivery issues related to late deliveries, damages, shortages
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Customer Service Assistant Resume Examples & Samples
- Serve as the customer advocate in internal meetings and communications by escalating customer support and product issues
- Handle order entry and contract review for assigned customers while ensuring that all purchase orders meet Vocollect’s bookable order criteria
- Book orders, work closely with Sales and Production Planning to coordinate promise dates and ship dates with installation
- Manage backlog of open orders, and coordinate fulfillment of backlog against changing deployment requirements, as needed
- Handle or redirect inbound calls, faxes, and emails in a timely and courteous manner in support of sales orders, shipping information, billings, returns and general inquiries
- Have a clear understanding of product offerings as well as any special promotional offerings in order to respond to customer requests for information
- Request customer software for orders and updates. Control and generate associated software license keys
- Ensure timely billing and support of service contracts orders
- Proactively maintain comprehensive customer profiles, master data, contact data, installed base data within Oracle
- Perform routine and ad-hoc analysis of entered orders, product returns and customer install base data
- Update / maintain software and hardware support information
- Assist in development, implementation and administration of special program offerings
- Participate in identifying and enabling the implementation and maintenance of customer service processes and programs
- Process RMAs for repair, upgrades and credits as requested by customer
- Be responsible for an assigned territory within EMEA ensuring complete satisfaction with internal and external customers
- Other customer services duties as required
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Customer Service Assistant Resume Examples & Samples
- Management of sales orders, samples, invoicing documents (debit & credit notes) and return orders
- Registration of customer requirements
- Management / registration of global complaints
- Maintaining customer relations by creating customer satisfaction
- Master the order handling function in the most cost efficient way
- Addressing exceptions in the order process to make the process as aligned as possible and yet in a cost efficient way
- Creating a strong Customer Service function by confirming (and delivering) orders as expected and by responding promptly to questions/inquiries
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Customer Service Assistant Resume Examples & Samples
- Only Bachelor’s Degree in any stream (Not technically qualified- BE, MCA, any PHD)
- Knowledge of SAP / ePSF & Field Citrix would be an added advantage
- Hands on experience on Microsoft Office (Excel, PowerPoint, Word)
- Should be an active team player
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Customer Service Assistant Resume Examples & Samples
- Make sure every customer leaves the branch with every reason to recommend us to their family, colleagues and friends, earning us the right to meet 100% of their financial needs
- Meet, and exceed your personal activity objectives, in turn contributing towards the overall success of the Branch
- Provide an excellent service to all customers across our key areas; till duties, welcome desk, operational tasks and telecare
- Use your maths skills and attention to detail to ensure 100% cashiering accuracy, delivering a fully balanced cash report every day
- Spot opportunities where appropriate to refer more complex financial affairs to specialist advisors who can provide expert financial advice
- Complete all roles and tasks required by your line manager, adhering to all Bank rules, procedures and policies in the areas of risk and compliance
- Complete and maintain any training needed to build your success in this and future roles with us
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Customer Service Assistant Resume Examples & Samples
- Own the seamless customer vehicle collection process from customer order through to vehicle collection from our store
- Work closely with all team members within your dealership, coordinating the process and ensuring that every part of the customer journey is first class, from order to handover of the vehicle
- Plan and organise collection of the vehicle with the customer, ensuring all documentation is ready and completed by the customer
- Follow up on the customer’s experience after collection of the vehicle, ensuring any queries are solved and the customer is enjoying their new car
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Customer Service Assistant Resume Examples & Samples
- Customer Invoicing
- Execute Approved Special Pricing
- Order Acknowledgement
- Customer Master data set up and maintenance
- Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer)
- Communicating and liaising with local sales affiliates
- Outbound & Return Logistics Issues
- Experience with documentation and regulations for import/export
- Any other European Language skills a plus (French, Italian, Spanish, Portuguese, Dutch)
- Siebel experience a plus
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Customer Service Assistant Resume Examples & Samples
- Provides the highest level of customer service. Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required
- Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data. Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed
- Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements. Verifies customer requests are processed correctly. Provides price and delivery quotes to customer within company specified deadlines
- Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders
- Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources
- Supports local Customer Service teams, and provides support for other teams when needed
- Provides Chat support as required, local language plus other required languages
- Regular attendance at work is an essential part of the job
- Ability and desire to provide excellent customer service
- Desire, ability and personality to deal directly with customers to carry out all correspondences in a courteous manner
- Exhibits the potential to advance to other positions
- Ability type data for long periods of time
- Proficient typing, math and writing skills
- PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook and other software
- Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen
- Able and willing to use our telephone headsets
- Professional verbal and written communication skills in English and local language (minimum), including in a telephone environment. Additional languages may be required
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Customer Service Assistant Resume Examples & Samples
- Provides excellent customer service and good telephone manner to customer
- Performs data entry into in-house system, generate data reports as required and reviews discrepancies and make clarification shall need
- Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements, verifies customer requests are processed correctly. Confirms special handling orders are expedited
- Expands product knowledge and utilize all available sources
- Works closely with teammates and other departments to ensure customer’s order complete
- Provides Chat support as required
- Perform any ad hoc duty as assigned
- High school graduate / Technical College / Vocational College
- Minimum over 1 year experience
- Proficiency in MS applications
- Native Japanese speaking and good spoken English
- Japanese national or permission to work in Japan required
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Customer Service Assistant Resume Examples & Samples
- Ability to use a PC and type data for long periods of time
- Detailed and thorough in work habits
- Skill evaluation: Math 80%, Spelling 80%, Typing 40 WPM, Basic Excel 60%, Proofreading Assessment 80%, and Writing Sample
- Outgoing and mature personality
- Ability to work independently or as part of a team
- Ability to work under the pressure of deadlines
- Excellent verbal and non-verbal communication skills and etiquette
- Must be self-motivated, results-oriented, with effective organizational skills
- Ability to find issues and resolve them with limited direction
- Trustworthy and maintains confidentiality
- Neat and legible handwriting
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Customer Service Assistant Resume Examples & Samples
- One year of previous experience in an administrative assistant, clerical or receptionist position
- A strong working knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook
- Excellent communication, organizational, and interpersonal skills
- The ability to perform basic math functions such as adding, subtracting, multiplying and dividing
- The ability to pay attention to detail, follow work instructions, and maintain systems of organization and filing
- Associate’s degree in business or related field
- The ability to read and follow written and verbal instructions
- The ability to communicate and interact with coworkers in a positive manner
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Customer Service Assistant Resume Examples & Samples
- To support Service Operations on service report preparation for on time invoicing and to support CS on administration & operations
- Time entry checking & time entry mass upload
- Request for Latis employee no. creation
- Report error to related party regarding time entry matter and any related matter to time entry
- WOS / SVO records, update & filing
- Scan & email to Sarawak Engineer and distribute to assignee / PIC
- Pass to CS to proceed parts ordering
- Process service report & job closing
- Supplier / Vendor D/O process & goods receiving main contact person
- Scan acknowledged RS copy
- Checking SVO (ensure complete all expenses entry, P/O status-OL receipt, stock item entry, part issues, time entry)
- Pass doc to CS for Customer D/O /invoice process
- Raise Latis PR (D1)
- Received returned customer D/O / invoice & pass to CS
- Any Latis related matter as and when required
- Coordination & submit documents for CS operations order entry
- Provide report as and when required
- Any other task as and when assigned by Superior
- Safety
- Apply the Safety procedures for operations bound to their activities
- Apply the Quality procedures for operations bound to their activities
- Diploma in with relevant experience
- Computer literate with an accounting background
- 1-2 year(s) of experience in customer service field
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Customer Service Assistant Resume Examples & Samples
- Relevant tertiary qualifications in Business or Commerce (or equivalent skills and knowledge) would be highly regarded
- Up to 3 years’ experience in financial processing activities (or equivalent level of skill obtained through on the job training/experience) would be highly regarded
- Experience in customer service, finance policy and procedures and / or finance services functions preferred
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Customer Service Assistant Resume Examples & Samples
- Operates a multi-line telephone console for a technical college in order to relay incoming calls
- Greets and directs guests visiting the technical college. (Performed by all incumbents)
- Prepares packages for prospective students. (Performed by all incumbents)
- Performs clerical duties such as filing and limited typing. (Performed by all incumbents)
- Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior. (Performed by all incumbents)
- Performs other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College
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Customer Service Assistant Resume Examples & Samples
- Accurate and timely processing of automated orders
- Liaison with local market Customer Service and occasional contact with Inventory Allocators, Sales and Finance
- The accurate maintenance of customer data
- Maintenance of general system settings if required
- Facilitate occasional queries
- Additional administrative tasks as agreed
- English - written & spoken. A Second European language is considered beneficial
- Computer proficiency (Microsoft Office, AS400 is a pre)
- Numerate and accurate data entry skills
- Strong organisational skills and the ability to prioritize
- Team approach
- Flexibility and initiative
- Skills to execute the tasks fast
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Customer Service Assistant Apprentice Resume Examples & Samples
- Actively engage with customers
- Use the STAR greeting and the service model at every customer interaction
- Be proactive in spending most of your time with customers
- Follow all operational procedures
- Review and update visual management information boards
- Support and embed the desired standards of One Best Way activities and behaviours
- Attend and participate in Team Talk/training sessions
- Balance and service the ATM(s)
- Make sure phones are answered promptly and politely
- Make sure problems and complaints are dealt with and resolved
- Embrace 'in the moment' coaching to develop your skills and knowledge
- Maintain operational accuracy
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Customer Service Assistant Resume Examples & Samples
- You hold a bachelor degree or 5 years work experience within Customer Service (order entry and export operations). You have knowledge of freight & international shipping terms
- You master English and Danish at a high level. Scandinavian language skills (Norwegian, Swedish, and Finish) as well as Dutch would be a plus
- You are an experienced user of IT systems – preferably SAP R3 and Outlook
