Associate, Customer Service Resume Samples

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A Schroeder

Adela

Schroeder

274 Leuschke Mission

Dallas

+1 (555) 249 5810

274 Leuschke Mission

Dallas

Phone

p +1 (555) 249 5810

Experience Experience

Chicago, IL

Associate Customer Service

Chicago, IL

McLaughlin, Daniel and Bernhard

Chicago, IL

Associate Customer Service

Participates in a culture of continues improvement; HOS/Teams/Lean/Standard Work
Uses SAP to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders
Provides excellent customer and product service; ensures customers are satisfied
Manages weekly and monthly reporting to the Customer Service Department at the ELC about the number of orders requested
Works closely with other customer care operations within SGS
Work closely with team and supervisor to meet weekly and monthly production goals
Provide program guidance and education to potential customers

San Francisco, CA

Associate, Customer Service

San Francisco, CA

Johnson, Wiegand and McKenzie

San Francisco, CA

Associate, Customer Service

Work with house sales representatives to ensure proper sales order management and order creation
Timely completion of all work assignments and projects
Willing to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers
Provide professional and accurate solutions for customer concernsthrough implementing the following
Provide professional and accurate solutions for customer concerns through implementing the following
Assist consumers with troubleshooting installation/programming for retail brand products
Manage all customer interactions via inbound phone, online chat, email, fax and written correspondence; capture customer information

present

Philadelphia, PA

Associate Customer Service Specialist

Philadelphia, PA

Davis Inc

present

Philadelphia, PA

Associate Customer Service Specialist

present

Thorough working knowledge of various software programs including, SAP, Esker and Sales Force
Work on SOP creation/updates due to enhancements
Passionate about achieving goals, process improvement and learning new processes and technology platforms
Flexibility to work on any initiative deemed strategically important
Typing by touch
Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation
Takes initial customer calls and answers general questions regarding company products and services

Education Education

Bachelor’s Degree in Customer Satisfaction

Brigham Young University

Bachelor’s Degree in Customer Satisfaction

Skills Skills

Excellent organizational skills and the ability to multi-task
Extremely strong attention to detail
Strong communication skills, including active listening (French speaking a plus)
Ability to assume cross-trained function in the event of low utilization
Self-Starter with excellent interpersonal and communication skills
Highly developed sense of integrity and commitment to outstanding customer satisfaction
Ability to assume back up functions in the event of skills and capacity constraints
Able to communicate in English and Mandarin
Strong communication skills, including active listening
Basic written communication skills to record client activity in our database

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Associate, Customer Service Resume Examples & Samples

Order management: - Includes timely processing of sales orders within SOP given timelines. Also includes Picking Note creations and assigned Picking Note within 3PL defined daily capacity. Provide order tracking and delivery updates to internal sales team / external customers. Highlight to salespersons if delivery is not fulfilled or needs to be rescheduled
Create call-off orders. Call-off orders are created from customers’ distribution list or customers’ Purchase Orders through system
Logistics co-ordination with Sales/Warehouse/Finance departments to ensure smooth flowing of deliveries and to resolve any logistics issues. Includes managing urgent orders
Handle and direct customers’ enquiries/complaints to appropriate departments and provide optimum solutions to appease customers
Provide Picking Note listings to Operations for order prioritization to expedite urgent orders delivery as and when required
Pre-order/stock order/special order/other order capturing and maintenance

Associate Customer Service Operations Resume Examples & Samples

Liaising with Internal/External stakeholders for effective query resolution within timelines
Manage SMS, Emailer, CLIP, Notepad and Website activity on day to day basis as per defined SLA
Prepare BRD for new process initiatives/Changes on current processes
Inter departmental and vendors liaison for close looping complaints and process improvements - (Privilege circle complaint closure)
Graduate (any field)
1) Computer proficiency (MS Office), MS outlook , financial ability, good analytical skills 2) Complete knowledge of Vision Plus 3) Communication skills, 4) Stakeholder Management 5) Knowledge of wing to wing processes in operations

Associate, Customer Service Resume Examples & Samples

To execute Customer Service strategy
To deliver performance levels as outlined in the adidas group standards
To deliver reliability and responsiveness to customer requests and complaints
To insert accurately customer pre-orders in the system
To call-off existing contract orders
To process and send out the order confirmations
To check and release picking notes of Sales Order in system
To adjust order book according to delivery information and inform customers and sales team on delays
To collect reactively re-orders for Customers
To generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Preorder have been picked up
Provide operational support for customer related functions on adiPortal. Coordinate and ensure the system is all setup prior to the trade show
To communicate cross-functional between internal interfaces

Associate Customer Service Interm Analyst Resume Examples & Samples

Dedicated to understanding and addressing client needs
Ability to manage multiple conflicting priorities and consistently meet deadlines/service levels
Understanding of technical troubleshooting concepts and ability to work with technical staff and non-technical customers
Strong interpersonal skills, ability to resolve conflicts
Ability to effectively deal with diverse personalities and backgrounds
Effective telephone and writing skills necessary to interact both internally and externally with senior level professionals
Proven analytical skills. Proven ability to utilize logic and systematic processes to analyze and solve problems. Well-developed problem solving skills necessary to research and trouble shoot client issues
Extensive knowledge of Commercial Card preferred
Proficient with TSYS and Service Station is a plus
Liaison between clients and Operations for problem identification and resolution
Gather information and lead client through diagnostic procedures to determine source of error
Focused on delivering premier service and owning issues to resolution
Exhibit exceptional follow up skills through direct communication with business partners and clients via multiple communication channels
Follow process and prioritize clients calls/emails
Escalate issues to next level of support when necessary
Provide back-up coverage for team members when staff is low or volume high

Associate, Customer Service Resume Examples & Samples

Coordinate and ensure the system is all setup prior to the trade show
File all customer documents (including pre-order confirmation, contract, etc.)
Assist in the administration processes of the Seasonal Trade Meetings. Ie: preparation of order form
Assist in preparation of standard reports within monthly sales reporting systems
Assist in preparation of order confirmation summary for every trade buy

Associate Customer Service Specialist Resume Examples & Samples

Proficiency in Microsoft Office, with emphasis in Excel and Word
Ability to multitask and be proficient in high paced environment
Ability to analyze large volumes of data
Excellent verbal and written skills
Thorough working knowledge of various software programs including, SAP, Esker and Sales Force
Strong organizational skills and ability to prioritize workload
Must adapt to changing business needs, which may require a shift in regional shift coverage, working remotely and/or a considerable amount of overtime
3 years previous Customer Service or related experience
Customer Focus
Action-Oriented
Collaborating
Compelling Communication
Innovation
Organizational Agility
High school diploma required, bachelor’s degree preferred
Minimum 3 years of customer service/order management experience, in a manufacturing, supply chain or export distribution environment preferred
Demonstrated trade compliance
SAP, Esker, and Sales Force
Bilingual fluency (oral and written) - Spanish

Associate, Customer Service Resume Examples & Samples

Provides all internal and external customers with requested information and maintains proper backup information
Must have a positive, dynamic attitude and the ability to interact professionally with others
Directly manage operations for some of Spyder’s largest Key and EDI accounts
Work with house sales representatives to ensure proper sales order management and order creation
O Import sales orders via EDI transactions
Extremely strong attention to detail
Self-Starter with excellent interpersonal and communication skills
Highly developed sense of integrity and commitment to outstanding customer satisfaction
Self-Motivated and willing to think outside the box and strive for excellence
Computing, MS Office and keyboarding skills

Associate, Customer Service Resume Examples & Samples

To register and process defective/perfect goods returns – Field Accounts and Key Accounts (when required)
Intermediate in Microsoft Excel (pivot table, vlookup, etc.)
IT savvy
Able to communicate in English and Mandarin
Any other ad-hoc duties/reporting

Associate, Customer Service Resume Examples & Samples

Provide exceptional customer support to homeowners as well as distributor pre-delivery and post-sale customer service support (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution and limited technical support)
Manage all customer interactions via inbound phone, online chat, email, fax and written correspondence; capture customer information
Communicate with Distribution including Service Managers and Parts counter personnel via telephone, online chat and e-mail to build strong business relationships; ensure a positive customer experience
Coordinate with Replacement Components’ Sales and Operations groups to expedite orders when required

Associate Customer Service With French Resume Examples & Samples

Respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers
Proficient skills in Microsoft Word, Excel and Outlook
Minimum of 1-2 years of SAP experience preferred

Associate Customer Service With English Resume Examples & Samples

Systems Growth — Work to meet electronic ordering growth initiatives and respective department metrics
SAP Applications — Understand SAP features, providing any troubleshooting of customer issues as they arise
Minimum of 1-2 years of related experience
BS in Business, or related degree preferred

Accounting Analyst Associate Customer Service Resume Examples & Samples

Reconciles specific sub ledger accounts and financial records; creates analysis reports as needed. Perform research and resolution of areas of concern to supported business unit
Interfaces with customers as the first point of contact to resolve customer service calls/queries/problems
Investigates, analyzes, coordinates and tracks customer issues and problems
Assist with training of business process changes for assigned areas as needed
Participate on teams for process improvement, cost reduction and issue resolution
Problem Solving-identifying problems and reviewing related information to develop and evaluate options and implement solutions
Experience with mainframe system, Oracle preferred
Typically requires at least 0-2 years of analytical experience in the field or related area

Associate, Customer Service Resume Examples & Samples

Provide professional and efficient customer service as guided by thedefined process and procedure, using tools and systems, within the assignedfunction or scope of work as follows
Pricing and Availability
Purchase Order Entry
Order / Shipment Status
Product Lead Times
Call Back / Follow Up Call
Cross Reference
General Product Information
Provide professional and accurate solutions for customer concernsthrough implementing the following
Expedite Orders
Invoice Corrections
Return Goods Authorization / Direction
Special Build and Drop Off Orders
Tracking, correction and processing ofmissing, misread or incomplete purchase orders
Customer complaints including, but notlimited to, missed shipments and incorrect drop-offs and requestsfor credit
Manage efficient usage of production time and company resources throughthe following
Accuracy in Interaction Handling
Maintaining productivity within acceptable transaction volume levels

Associate Customer Service Resume Examples & Samples

Processes incoming orders accurately and efficiently
Issue Return Notifications by email for product coming back for repair, warranty and credit
Create credit and debit memos as needed to update customer accounts
Developing and maintaining positive customer experiences by ensuring that customers are completely satisfied with overall service from quotation through delivery
Achieves and maintains rapport with customers and works to give them the best possible service
Uses SAP to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders
Maintains good relationships with other departments to enhance the customer experience
Continually expanding knowledge base on current and new products and operations
Participates in a culture of continues improvement; HOS/Teams/Lean/Standard Work
Use CRM tool to manage and document customer data and documentation
Follow standard work and policies to ensure a continues high/efficient level of customer service
2 years related customer service experience
Excellent communication skills including both verbal and written
Self motivated and have the ability to work with minimal supervision
Proven analytical, problem-solving, and negotiation skills
Self-starter able to work independently or within a team environment to achieve business goals and objectives

Associate Customer Service Specialist Resume Examples & Samples

Ability to work (Schedule Friday & Monday 2pm-9pm OR 4p-11p, Saturday & Sunday 11am-5pm)
Professional attitude
Strong customer service skills
Typing by touch
Handle large call volumes both inbound and outbound
Proficiency using electronic communications
Ability to work independently and on a team
Effective organizational skills
Ability to meet required deadlines
Ability to work 29 hours a week; Friday through Monday and various hours including evenings and nights
MS Windows experience and word processing

Associate Customer Service Specialist Resume Examples & Samples

Preferable SAP know-how
Accurate
Customer focus
Stress resistant
Innovative thinking
Competency to deal effectively with ambiguity and complex problem solving
Broad knowledge of applicable tasks and procedures

Associate, Customer Service Resume Examples & Samples

Be a single point of contact for the buyer/ lender and other stakeholders for the transaction with respect to work related to the Title services
Need to read search documents and paraphrase title and other title commitment related matters
Support the Title Services process for states where PTS/PTC/PTA is Title agent in the United States – including providing required status/information to all the stakeholders involved in the transaction and answering questions about the property
Interact effectively with the multiple stakeholders involved in the transaction
Should be capable of producing error free work consistently
Maintain 100% quality yield
Should be a fluent English speaker
Meet the output HRDs set by the business unit for the process
Research top priority items by providing detail investigation of complaints and disputes
Ability to discern matters that require escalation to Supervisor
Timely completion of all work assignments and projects
Maintain strong team alliance, ability to work with co-workers to meet and achieve team and department goals

Retail Associate / Customer Service Resume Examples & Samples

Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Associate Guidelines
Strong customer service skills: communicator, listener and team builder
Knowledge of current store merchandise
Strong basic math skills
Awareness of current fashion trends
Sales skills
Familiarity with cash register, computers and calculators
Embrace new technology and change
Previous customer service and retail experience

Associate Customer Service Resume Examples & Samples

Ensures that our customers are taken care of according to the department’s policies and procedures
Ensures that all the orders are processed according to the customers’ specific instructions and conditions
Control all the electronic invoice for Mexican affiliate assuring to fulfill local tax regulation
Ensures orders are processed according to customer instruction and conditions
Provides excellent customer and product service; ensures customers are satisfied
Ensure that On Time in Full metric is fulfilled according target (99%)
Execute the intercompany electronic invoices between Amgen Mexico and Amgen Latin American Services
Ensure complete electronic and physical archive for all the invoices in case of any tax audit
Review price interface from GCPS to SAP and report any inconsistency to GCPS group
Informs Business Unit managers about any incident incurred with orders or customers
Compiles daily net sales and analyses against forecast reports
Monitors and analyses reports per area/hospital and product type and take corrective actions when required
Manages weekly and monthly reporting to the Customer Service Department at the ELC about the number of orders requested
Works directly with the warehouse to monitor stock levels and ensures service continuity
Maintains stock database
Ensures commercial agreements and tender conditions are applied correctly
Ensures regulatory compliance with order shipments
Ensures basic running of the department in the absence of the Manager

Associate, Customer Service Resume Examples & Samples

Generic Portal Training
Portal Statistics Reporting
Provide professional and accurate solutions for customer concerns through implementing the following
Processing B2B Kick Outs
Chat Support
Support Refrigeration as a backup for Customer portal and B2B

Associate Customer Service Rep-triage Resume Examples & Samples

Use good customer-oriented telephone skills to acquire and maintain relevant customer information
Handle all incoming inquiries from customers utilizing the phone system and use Salesforce for documentation
Support inquiries for various Citrix product lines, programs and promotions
Need to handle all calls using excellent problem solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skills
Open, track and close technical support cases
Adhere to existing operational processes for handling escalations and other follow up scenarios
Provide accurate no-technical related resolution along with the correct cause of the issue
Ensure that the Service Level Agreements (SLAs) are met in accordance with the business goals
Connects directly with Citrix customers/partners and builds effective working relationships while solving their issues
Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Citrix
Flexible and adaptable to the ever changing environment
Eager to learn and out perform others in the team
Technical aptitude to assimilate new learning quickly and efficiently
Bachelor’s degree from a recognized university& 1 years Customer Service/Technical Support experience preferred
Experience preferred with the following Tools: Avaya Systems, Salesforce, SharePoint, MS Office Suite

Associate, Customer Service Resume Examples & Samples

Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows
Tracking, correction and processing of missing, misread or incomplete purchase orders
Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit
Manage efficient usage of production time and company resources through the following
Customer Care
Ability to assume cross-trained function in the event of low utilization
Ability to assume back up functions in the event of skills and capacity constraints
Computer application skills such as MS Office Applications, Mainframe and other Business Systems and Tools

Associate Customer Service Center Analyst Resume Examples & Samples

Obtained bachelor’s degree or commensurate experience in a discipline related to Information Technology and end-user support
Demonstrated, from past work experiences, the breadth and depth of knowledge to support a complex, dynamic information organization
Acquired 2 or more years of IT Service Desk or IT Support experience
ITIL Foundations in Service Management Certification preferred
HDI Service Desk Analyst a plus

Associate Customer Service Rep Resume Examples & Samples

Expedite ordered product/parts through logistics channels, where directed
Provide non-technical RMA support to customers and partners around the world
Review and resolve routine to moderate customer issues related to such things as account administration, contract entitlements, product registration, web-based support access, etc. All within established Extreme Networks guidelines, policies and procedures
Capture comprehensive records of customer interactions using Extreme Networks’ CRM
High attention to detail
Minimum 1yr experience delivering support through Salesforce.com's Service Cloud
Excellent team player as well as being able to work independently
Graduation with minimum of 2-3 years of related experience

Associate, Customer Service Resume Examples & Samples

Prefrable have experiences in Retail
Having knowledge in Sports and Fashion
High Responsibility
Hold and Management /Business Management Degree from a reputable university
Advances skill in Ms. Office especially excel
Fluent in English as well as local language

Associate Customer Service Manager Resume Examples & Samples

A self-starter with strong leadership skills
Thrives in a high intensity fast paced environment
Must have ability to coach, influence and motivate diverse groups
Proficient in Microsoft Word, Excel and PowerPoint
Good understanding of numbers and planning
Knowledge of sales and trade marketing practices
Bachelor’s degree in a related field preferred; or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary
3-5 years job-related work experience preferred

Associate Customer Service Manager Resume Examples & Samples

Lead a team of four CPFR Analysts
Build close relationships with customer contacts to help drive network and operational efficiencies
Act as Customer’s Supply Chain Expert and utilize information to build strong relationship and rapport with internal Customer Development (sales) team and Supply Chain Planning team
Develop action plans to improve mutual KPI results with customer, issue resolution, and on-shelf availability
Analyze customer scorecard metrics for gaps vs. Unilever KPI’s of similar metrics. Recommend action steps to mitigate ongoing issues or substandard results
Support team to data mine customer information into databases for tracking and compiling Unilever performance results. Gain full understanding of customer supply chain processes, directives operations & terminology
Evaluate the customer’s supply chain to ensure that the customer benefits from a mutually integrated supply chain with Unilever
Undergraduate degree in Business or Engineering related fields
Experience: 3-5 years of relevant Customer Supply Chain/Supply Chain Planning/Sales experience
SAP knowledge an asset
GRS knowledge an asset
Retail Link knowledge an asset
Retail or CPG experience
Bilingual French is preferred
Position requires visiting the customer’s office 1-2 times per week
Influence and Relationship Management: Manage on-going relationships to deliver value to the business
Creative thinking. Ability to think “outside the box” and create processes and ways of working
Strategic Influencing: This position requires exceptional communication skills across multiple functions, work levels and geographies
Building Talent and Teams: Constantly challenging self to improve, building aligned, cohesive teams that pull in the same direction to win
Consumer and Customer Focus: Bringing the voice of the customer and consumer into the business
Team Commitment: Work in a team frame of mind, soliciting inputs from those outside the ‘formal’ team, resulting in an expanded team environment

Associate Customer Service Specialist Resume Examples & Samples

Takes initial customer calls and answers general questions regarding company products and services
Documents customer concerns and forwards complaint trends to appropriate departments
Typically requires less than 1 year of related experience

Associate Customer Service Supervisor Resume Examples & Samples

Ability to work Saturday through Wednesday (Thursday and Friday off)
Experienced with Microsoft Office Suite software (Excel, Word, Access and Outlook)
Knowledge of Ecolab's policies and procedures

Associate Customer Service Resume Examples & Samples

Provide program guidance and education to potential customers
Meet client requirements for field installation scheduling, troubleshooting, and front line customer service
Perform troubleshooting over the phone to determine the scope of the problem and assist in providing temporary technical solutions until a technician can arrive if service dispatching is required
Schedule field technicians for service calls through customer enrollment and equipment qualification via inbound and outbound calls
Work closely with team and supervisor to meet weekly and monthly production goals
Acts as focal point/liaison for customer inquiries and issues; and take appropriate action to respond or correct
Works closely with other customer care operations within SGS
Participates in team meetings where appropriate to meet service level and productivity goals
Must be flexible with schedule and able to work mandatory overtime with little to no advance notice
High school Diploma
Experience supporting utility industry, energy efficiency, or demand response programs preferred
Proficient in Microsoft Office (Word, PowerPoint, Excel)
Type at least 40 words per minute

Weekend Associate Customer Service Representative Resume Examples & Samples

85% - Inbound Queries – Scheduling, re-scheduling and cancelling exams for candidates as well as responding to and answering their questions and concerns through calls, chats or e-mails
5% - Other duties/project assistance as assigned
One year call center experience preferred
Multi-tasking abilities
Strong interpersonal skills and ability to convey concern for customers
Ability to build and maintain positive working relationships
Capacity to learn and adapt in a fast-paced environment

Associate Customer Service Specialist Resume Examples & Samples

Work with other project teams to gather business requirements for Telesales enhancements and system developments in support of projects
Analyze business processes and recommend solutions
Serve as contact for the Telesales team as it relates to cross-functional projects led by other departments
Support User Acceptance Testing strategies and execution plans
Monitor team progress in accordance with project goals and schedules
Effective communication with team members as well as coaching team members in related tasks
Represent the Telesales team, as a liaison with other project units to share in best practices
Prepare and review business and function documentation and test plans
Work on SOP creation/updates due to enhancements
Pursue, organize, and aid in implementation of new lead strategies/sources
Prior experience in the insurance industry
Ability to promote a positive work environment at all times
Strong analytical and business problem solving skills
Passionate about achieving goals, process improvement and learning new processes and technology platforms
Excellent planning and organizational skills
Strong oral, written, interpersonal and presentation skills
Results oriented, ability to meet and exceed objectives and handle multiple deadlines and priorities
Flexibility to work on any initiative deemed strategically important
Proficient in Excel, Word, Process Mapping, PowerPoint, and Access
Past experience working on and/or leading projects and leadership initiatives from start to finish
Demonstrated experience interacting with operational areas in gathering, documenting and developing business requirements for projects
Working knowledge of Direct Sales Business Model
Completed Genworth’s Advanced LEAN Training

Associate Customer Service Repesentative Resume Examples & Samples

Answers in-bound calls from HIP members in a timely manner
Meets call quality requirements, including availability and agent utilization
Assists with Hold Queue as Operator during Red Alert Days
Assists members in executing online payments and taking payments from members
Processes return mail correctly
Contacts members by phone to get updated demographic information
Processes all Web Exception Payments accurately
Contacts payers to identify a match between a payment and an account in a timely manner
Utilizes Interpretive Language Services for non-English speaking members effectively
Learn to utilize Artiva software effectively, through training and practice
Adheres to the organization-s confidentiality policy and the protection of confidential information always including all company policies and procedures
Treats patient/family members, guests, staff and others with care, courtesy and respect
Other duties, responsibilities and activities may change or be assigned at any time with or without notice
Working knowledge of Microsoft products
Understands and complies with HIP POWER account contribution billing procedures
Base understanding and use of Artiva software
Excellent interpersonal and communication skills (both verbal and written) necessary to interact with staff, patients and clients
Good listening skills and telephone presence
Exhibit the core values of the organization
One or two years- experience in insurance
Conversational Spanish skills
Knowledge of HIP program
Experience with Artiva software
Accounts Payable experience

Associate Customer Service Specialist Resume Examples & Samples

Recent university graduate OR up to 12 months experience in a customer care, call centre role
Excellent communication and interpersonal skills with demonstrated ability to build strong patient relationships
Results orientated – Self-motivated and positive
Fluent in English and MS Office proficiency

Seasonal Associate Customer Service Resume Examples & Samples

Service Standards: Exceed Expectations, Deliver Value and Develop relationships
Teamwork:Arrive at work on time, establish and maintain productive working relationships, consistently set good example for others and complete work according to department needs and deadlines
Job Knowledge: Remain up-to-date and demonstrate working knowledge of the job - effectively utilizes internal processes, systems and technology and participates in training relevant to position
Adaptability/Flexibility:Demonstrates willingness to perform work outside assigned area adopting a whole store attitude, grasps instruction, learns quickly adapting to change and increase efforts when necessary to complete assignments
Proven ability to deliver unparalled customer service
Possess a positive, can-do attitude

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