Customer Solutions Architect Resume Samples

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C Barrows

Catherine

Barrows

7332 Shawna Cliffs

Dallas

+1 (555) 516 9485

7332 Shawna Cliffs

Dallas

Phone

p +1 (555) 516 9485

Experience Experience

San Francisco, CA

Customer Solutions Architect

San Francisco, CA

Dickinson and Sons

San Francisco, CA

Customer Solutions Architect

Provide deep technology/solutions expertise and competence (e2e) on networks for Service providers
Coordinate with senior client leadership team to provide a vision for the account team in terms of technology focus and relationship development
Work with Cisco global teams to develop or localize reference architectures for cross-architecture solutions for our Transformational Customers as necessary
Building strong relationships with our customers' developers and decision makers
Work closely with Sales to provide pre-sales technical support or PoC demo’s
Create, develop and pitch new ideas on how Cisco can solve customers’ key strategic objectives with Cisco Capabilities
Develop an in-depth network within business customers and beyond the technical community based on mutual trust and reciprocal advisory role

Houston, TX

APJ Customer Solutions Architect

Houston, TX

Carroll and Sons

Houston, TX

APJ Customer Solutions Architect

In the CSA role, you will be instrumental in Cisco’s objective of supporting pre-sales engagements with technical solutions as a key differentiator to maximize the value of Cisco to our customers and partner
Be responsible for implementation and tracking of improvement initiatives and share best practice across Global Alliance Team in regards to Technology and Architectures
In close partnership with the Regional POD team members and Ericsson’s sales teams, you will provide specific technology expertise advancing product and services bookings for Cisco in accounts in an assigned region
Work with Ericsson regional architects defining joint customer offerings for all target technologies and solution, with priority for IP, Mobile Backhaul, DC Networking, Orchestration, NFV
Creation and Execution of overall Sales Strategy and provide pre-sales support to Ericsson’s and Cisco’s regional sales teams
Includes the planning and management of internal face-to-face and virtual meetings
Define regional architectures together with Cisco and Ericsson pre-sales teams

present

Philadelphia, PA

Voice of Customer Solutions Architect

Philadelphia, PA

Swaniawski, Lang and Champlin

present

Philadelphia, PA

Voice of Customer Solutions Architect

present

Monitor, analyze and initiate configurations on current VOC software applications, including Qualtrics, Clarabridge, integration into Salesforce, language translators and interfaces to other data exchanges, dashboards such as Qlikview, to other technologies such as IBM Watson, as well as Autodesk products
Create documentation on standard operating procedures and analyze and resolve potential platform problems
Create SQL scripts or devise logic procedures for purposes of integration from and into other systems such as Excel, Salesforce, Siebel, Lithium, Watson and other data warehouses
Collaborate with application development or database administration technical teams to ensure proper integration of the environment and tuning or troubleshooting of applications
Plan and conduct testing on modifications, upgrades, and new services, ensuring systems will operate correctly in current and future environments
Maintain current knowledge of relevant technologies and evaluate vendor products
Provide support to VOC analysts and other Autodesk stakeholders in conducting research through technical implementation of surveys

Education Education

Bachelor’s Degree in Computer Science

Chapman University

Bachelor’s Degree in Computer Science

Skills Skills

Strong knowledge of architectural methodologies and the ability to apply these to develop as-is and to-be architecture states and associated roadmaps
Strong business knowledge, understanding how investment strategies and how technology can shape and define the Customers business strategy
Thorough competitive knowledge including solution, technology and product offerings
Ability to map Cisco portfolio solutions to Customer imperatives and business capabilities using Business architecture and Outcome based sales approach
Good understanding of networking, software, SDN and Data Virtualization technologies and solutions
Ability to endure and manage many activities in parallel and knowing how to prioritize
Familiarity and experience with enterprise applications and database architectures a strong
Strong interpersonal skills
Demonstrated leaderships and ability to work cross-functionally across various business units and architecture groups to drive outcomes
Strong sales consultant/advisor skills

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12 Customer Solutions Architect resume templates

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Customer Solutions Architect Resume Examples & Samples

At least 8 years of networking experience
4 years of field experience working with named accounts as a Systems Engineer or equivalent
Background in Pre-sales
Cisco Architecture knowledge

Customer Solutions Architect Resume Examples & Samples

Creating Business Relevance
Solution and Architectural Selling
Building Competitive Intelligence
Optimizing Sales Performance
Working Across Boundaries
Driving the Cisco Vision

Customer Solutions Architect Resume Examples & Samples

Provide enterprise technology architecture expertise to the Transformational Account teams help them to understand and articulate the customer’s architecture vision that is required to solve the customer’s pain points or business needs
Act as a trusted technical advisor to the Customer’s IT teams / CIO on matters of technology architecture covering networking, data center and collaboration technologies
Work with the Transformational Customers’ technical teams to influence their overall technology architecture roadmap
Develop and articulate Cisco cross-architecture value propositions, identifying and linking the key architectural control points that expose product features
Engage with key TA account initiatives such as Transformative Networking as well as CxO
12+ years experience in the ICT industry with strong solution architecture emphasis
Experience architecting and deploying networking, data center and collaboration solutions in an Enterprise environment
Extensive background and understanding of products & capabilities across Borderless Network, Data Centre / Virtualisation, and Collaboration architectures
Strong core networking experience (switching and routing) is advantageous, as well as strong security background across the network, the data centre and the application space
Familiarity and experience with enterprise applications and database architectures a strong plus
Prior experience in engaging with Cisco field, partners and/or customers on cross architecture solutions
Demonstrated leaderships and ability to work cross-functionally across various business units and architecture groups to drive outcomes
Experience in developing and communicating cross-architecture messaging based on a deep understanding of the impacts of business and technology trends
Excellent written, verbal communication, listening and presentation skills. Able to articulate complex ideas and architectures to people at all levels of the organisation
Proven ability to work closely with engineering development organizations to drive timely delivery of feature and functionality for their customer requirements
Bachelor’s or master’s degree in a technical field and from a reputable university/college
Demonstrated Enterprise Architecture skills/experience with Enterprise Architecture (TOGAF or equivalent) Certification preferable

Customer Solutions Architect Resume Examples & Samples

Develop high level technical relationships (Senior Architects/CTO) within identified accounts
Work with key accounts to extract customer requirements and then develop an overarching architectural technology vision for those customers
Understand business requirements for Energy customer base and be able to translate them into technical solution requirements
Understand and articulate the applicability of Cisco's technology architectures and services
Facilitate better communications and understanding of customer requirements between customers, CDO, and account teams
Create, present and document industry solutions and develop architectural vision for accounts and the Energy industry
Perform in-depth and high-level presentations for customers, partners and prospects
Drive identified major account opportunities (i.e. technical consulting, upper level management presentations, Cisco technology solutions, product requirements, and design validation) while allowing local account team to maintain long-term ownership
Provide support to other VSA’s, CSA's and TSA's helping to deliver a cohesive Cisco strategy
Viewed as a leader and consultant by senior management, peers, partners, company and customers
Continually gather product requirements and submit findings to BUs and LOBs to drive business requirements
In-depth knowledge of business transformation consulting skills and architectural approach
In-depth knowledge and some operating experience in more than one of the following solution areas: IP Networks (Core, WAN, MPLS, VPN, Security, SDN), IPv6, VoIP, SCADA, WLAN, HPC,
Detailed knowledge of Energy industry relevant solutions sets, standards (API, ANSI, PCI) specifications, performance criteria and applications used in the Energy industry
Thorough competitive knowledge including solution, technology and product offerings
Ability to develop innovative/creative solutions to relevant customer business problems which create good business opportunities for Cisco and position us to win
Must be viewed as a leader by senior management, peers, customers and Cisco corporate organizations
Ability to work effectively, add value as a team member and assume a leadership role for the team
Demonstrated technical knowledge and consultative skills
Ability to train and disseminate information within the Operation or Area
10+ years IT related Oil and Gas industry experience
5+ years Cisco product and end-to-end positioning experience. Competitive product experience preferred. Pre-Sales/Consulting experience required
Typically requires BS/BA + PE/EE/CS/MBA or equivalent

Customer Solutions Architect Resume Examples & Samples

Work closely with Sales to provide pre-sales technical support or PoC demo’s
Understand customer h/w and s/w requirements, configurations, applications and architect solutions accordingly
Be an evangelist to customers for new company technologies/products, leading the charge for customer wins and adoption
Prepare and configure reference platforms for customer evaluation, and support successful customer testing/benchmarking with the platform
Serve as the primary pre-sales technical contact for customer business and technical decision makers, fostering relationships and driving issues to closure
Be a strong advocate for the customer internally
Maintain awareness of, and provide status reports on, customer status and key issues
Drive for highest levels of customer engagement and satisfaction

Voice of Customer Solutions Architect Resume Examples & Samples

Monitor, analyze and initiate configurations on current VOC software applications, including Qualtrics, Clarabridge, integration into Salesforce, language translators and interfaces to other data exchanges, dashboards such as Qlikview, to other technologies such as IBM Watson, as well as Autodesk products
Maintain availability and ensure scalability of VOC platforms
Create documentation on standard operating procedures and analyze and resolve potential platform problems
Create SQL scripts or devise logic procedures for purposes of integration from and into other systems such as Excel, Salesforce, Siebel, Lithium, Watson and other data warehouses
Collaborate with application development or database administration technical teams to ensure proper integration of the environment and tuning or troubleshooting of applications
Plan and conduct testing on modifications, upgrades, and new services, ensuring systems will operate correctly in current and future environments
Maintain current knowledge of relevant technologies and evaluate vendor products
Provide support to VOC analysts and other Autodesk stakeholders in conducting research through technical implementation of surveys
Serve as the liaison between business stakeholders and the technical development team to provide thought leadership, support, training, advice on customer feedback best practices and governance
Initiate, participate, and contribute to ideas, data analysis and broadcast of key customer trends observed in various VOC programs
BA/BS in computer science or business-related fields
Extremely organized, able to prioritize and focus on deliverables
Expertise and experience in Qualtrics, Salesforce, Clarabridge, Lithium applications preferred
Strong experience working with databases, including data models
Demonstrated experience in process automation, best practice approach, technology efficiency, and effectiveness
Demonstrated presentation skills and ability to clearly articulate the concepts to business stakeholders
Ability to effectively interface with technical and non-technical staff at all organizational levels
Ability to provide outstanding customer service, be a good listener and work well with others
Self-motivated, able to work independently, and takes initiative
Outstanding attention to detail with superior time and project management skills
Understands business function related to the VOC and has passion on the topic

APJ Customer Solutions Architect Resume Examples & Samples

In the CSA role, you will be instrumental in Cisco’s objective of supporting pre-sales engagements with technical solutions as a key differentiator to maximize the value of Cisco to our customers and partner
This role will report to the Head of Regional Ericsson Alliance POD leader and be part of the regional alliance team
In close partnership with the Regional POD team members and Ericsson’s sales teams, you will provide specific technology expertise advancing product and services bookings for Cisco in accounts in an assigned region
Work with Ericsson regional architects defining joint customer offerings for all target technologies and solution, with priority for IP, Mobile Backhaul, DC Networking, Orchestration, NFV
Define regional architectures together with Cisco and Ericsson pre-sales teams
Synchronize with Ericsson Regional Architects and lead technology enablement programs/boot camps etc
Feedback regional technical requirements to Cisco BUs and Solution Teams
You will drive the technology solution sales process by developing a thorough understanding of customer’s business and technical requirements
You will provide proactive technical sales expertise across the complete sales cycle, and qualifying solutions that are matched to the customers’ requirements, gaps, and goals with the aim to increase rapid adoption of Cisco Technology by partnering with the regional POD team members and account teams across Cisco and Ericsson to incorporate Products, Software, and Solutions into the customer Account Plan and successfully execute on the plan
Includes the planning and management of internal face-to-face and virtual meetings
Sales planning process: Collaborates with Director of Sales Strategy/BD, OD/CDs
Be responsible for implementation and tracking of improvement initiatives and share best practice across Global Alliance Team in regards to Technology and Architectures
Creation and Execution of overall Sales Strategy and provide pre-sales support to Ericsson’s and Cisco’s regional sales teams
Develop, Communicate & execute the Business Architecture (business needs, goals) to Technology Architecture
Initial Gate processes for large architecture / cross architecture initiates with Customers
The candidate should exhibit strong sales skills, channel sales experience, strategic thinking, and strong leadership skills with 10+ regional solution selling skills to SP customers and direct deals
Hold degree in MBA / M.Sc. / B.Sc
Technical expertise in IP, Mobile Backhaul, DC Networking, Orchestration, NFV
Expertise in Architecture Frameworks and Operational Frameworks Operations (e.g. ITIL, TMF)
Understanding of Agile / DevOps Frameworks
Ideal candidates would have sold solutions into the Service Provider market place including Hardware, Software and professional services
Must have previous experience working in Service Providers and or selling directly to Service Providers, marketplace integrators and or overlay/support roles
An understanding of Cisco cross -functional business structure, go-to-market strategy and services/products is beneficial but not required
Business travel and solid computer skills and use of Microsoft Office is required

Customer Solutions Architect Resume Examples & Samples

Training new customers on all aspects of the Heroku platform
Assisting customers with the architecture of their applications
Championing customers' technical and business issues with internal Heroku teams
Building strong relationships with our customers' developers and decision makers
Teaching customers how Heroku saves them time, money, and supports innovation

Customer Solutions Architect Resume Examples & Samples

Knowledge of converged technologies, business processes, CPS, IBMS technology and interface requirements, intranet and internet end-to-end solution for Building Management Systems, IP Video Surveillance Systems, IT/Network/Telephony infrastructure, Communication and Collaboration Systems, Digital Signage Systems, CAD, CAFM, GIS and CMMS systems Defines and maintains a comprehensive and cross-functional enterprise architecture for the customer’s digital strategy and transformation through regular reviews and intensive coordination with major business stakeholders
Creates conceptual architecture documentation based on customer’s digital strategy
If required, can create equal artefacts at business, organizational, IT and/or infrastructure level
Minimum of 8-15 years of experience in enterprise architecture with TOGAF certification desirable and CCNP as a minimum with Ideally a CCIE in process
Ability to identify and analyze business requirements, conduct discovery workshop, document operation processes, and develop recommendations with technical specifications and pilot implementation. Has demonstrated experience in execution of large and complex Internet-of-Things implementations in highly complex environments with multiple deployment partners
Experience in: IT consulting/systems integration with strong business background or IT or LOB senior staff technology roles, preferably in Public Sector, Financial Services, Retail CPG, Manufacturing, Logistics, or Service Provider
Experienced track record working with senior (CxO) managers of Global 1000 companies
Excellent verbal and written English skills are required, Arabic beneficial

Customer Solutions Architect Resume Examples & Samples

Act as one of the prime interface’s towards a key customer and demonstrate for them Nokia's vision and strategy in the areas of technology, products, solutions and applications from an end-to-end perspective
Drive customer sales engagement on a technical and solutions level including Nokia internal alignment and coordination
Create a solid sales pipeline and order intake
Provide deep technology/solutions expertise and competence (e2e) on networks for Service providers
Have a deep business understanding of our Global and New Zealand market
Be able to leverage on existing relationships and have contacts/relationships with key business stakeholders
Pro-actively promote Nokia's E2E Solutions, products and business in New Zealand and generate /drive new sales leads and pipeline
Provide new technology presentations to keep our key customer at the technology forefront
Act as one of the prime interfaces in New Zealand for all technical solutions related topics during pre-sales and tender phase - including our Smart Tendering process
Pro-actively drive practice solutions to our New Zealand customers
Technical and solutions analysis and solution business management
Ownership of the E2E Strategic Roadmap
Share technical solutions know-how with other members of the CT team
Sales and Case support incl. solution ownership/accountability in key deals ranging from pre-sales activities until final negotiations
Lead/drive customer workshops, sales events and dialogue with key customers on a technical level
Act as the escalation interface for all Solutions related cases
Drive and take ownership of special projects to grow the Nokia business in New Zealand
Masters or Bachelor of Engineering
At least 8-10 years of sales experience as account manager and/or solution manager or equivalent
Proven track record in E2E technical solution delivery

Customer Solutions Architect Resume Examples & Samples

Build relationships to communicate Cisco messaging at all levels within an account, and adapting the messaging to suit the recipient
Understand Cisco's strategic direction, and how to articulate the value at all levels within the customer's organization
Enable the customer to align their long term network architecture vision to Cisco’s and help the customer execute upon that vision
Maintain broad technology breadth with the ability to define solutions that cut across product sector boundaries
Provide consultancy approach within an account to ensure all requirements have been identified before definition of any solution
Conduct research into advanced topics significant to the customer and cultivating relationships with the subject matter experts within Cisco that can go into depth with the customer
Respond with an understanding of the context of the questions surrounding these advanced topics, but not be expected to be the expert in each area
Orchestrate the overall Cisco technical engagement and must have the capacity to engage directly with the CDO on the majority of Cisco product lines for matters of design architectures that can be translated into meaningful planning information to the customer
They must be capable of building the very best Cisco virtual technical team, drawing on SE, CSE and other specialist resources as required
8 + years networking experience with 4 years field experience working with major named accounts as a Systems Engineer, Consulting Systems Engineer or equivalent
Experience maintaining technical relationship for 1 or 2 large customers and/or industry vertical
Has broad technology breadth with the ability to define solutions that cut across product sector boundaries
Experience developing strong relationships with the customer’s senior management while demonstrating ability to have an executive conversation around an ROI model
Experience present technical solutions to a non-technical CxO type audience
Strong ability in developing business cases around technology
Experience coordinating technical activities and resources in-line with architectural vision and proactive operations into the customer (e.g. technical specialization resources, technical marketing and Advanced Services delivery) By leveraging CDO/CMO, seeks to provide a 2-3 year technical vision aligned to the customers business needs
Experience management consulting company a plus

Customer Solutions Architect Resume Examples & Samples

Build Joint Value Propositions based on certified and preferred Reference Architectures
Establish and/or enhance the partner’s understand and recognition of the value of Cisco’s architecture approach and technology vision though regular discussions, workshops and engagements
Act in an increasingly consultative fashion and be looked to as a trusted technical advisor by the customer's engineering team
Drive visibility, understanding and alignment around Cisco’s key technologies into the partner’s solution offerings and product catalogues
Support pre-sales engagements with technical solutions as a key differentiator to maximize the value and TAM of Cisco to our customers and IT SP partners
Understand the customer's technological landscape and architecture and spot Cisco insertion and leadership points at their earliest stage
Prototype and evaluate new solutions and architectures in conjunction with key regions, R&D and BUs
Devise and create technical strategies and design architectural solutions that will ensure the maximization of Cisco Inside Reference architectures
Present the SW programmatic component of the solution to the customer, articulate solution benefits emphasizing long-term benefits and value of solution over best-of-breed point products
Create architectural solutions that have commercial viability and bring value to the IT SP and end customer
Create, develop and pitch new ideas on how Cisco can solve customers’ key strategic objectives with Cisco Capabilities
Map Joint Cisco-ITSP Competency, Capability and Capacity, translate to IT SP requirements to determine joint insertion opportunities in either an identified enterprise customer or vertical
Work in partnership with IT SP account lead in EPO, GPO and theatres to ensure consistent engagement and joint approach
Actively support peers and mentors about how to effectively demonstrate developed code both internally and externally
Lead and/or support the creation of pre-sales solution PoC and transition them to live network solution
IT SP Technology Vision, Strategy & Execution
Build a 3 year technology vision alongside a strategic execution plan for assigned IT SP in partnership with Commercial lead
Develop an in-depth network within business customers and beyond the technical community based on mutual trust and reciprocal advisory role
Demonstrate a deep technical background and an ability to think strategically about business, product, and technical challenges
Technical Deal Pursuit Leadership
Proactively gather insight into the strategic / high value opportunities that the partner is pursuing and ensure Cisco alignment and inclusions
Drive a business outcome selling approach by consulting with customer about how Cisco solutions can impact their business
Lead and support in deal solution validation and design
Provide proactive technical sales expertise across the complete sales cycle, and qualifying solutions that are matched to the end user’s requirements, by partnering with the relevant team members to incorporate Products, Software, and Solutions into the deal process
Relationship Building & Management

Customer Solutions Architect Resume Examples & Samples

Thorough understanding and deep dive into some or all of the following technologies: Routing, Optical, Service Orchestration and Network Modelling
Adept at using initiative, discretion and judgment to apply technical solutions to complex sales opportunities
Adept at customer interactions from the CIO through to technical staff
Knowledge of sales cycle
Ability to train and coach others in our enterprise technologies
Having a software background and a proper understanding of NFV and SDN is a big pre

Customer Solutions Architect Resume Examples & Samples

Good understanding of networking, software, SDN and Cisco technologies. Ability to map Cisco portfolio solutions to Customer imperatives and business capabilities using Business architecture and Outcome based sales approach
Strong knowledge of architectural methodologies and the ability to apply these to develop as-is and to-be architecture states and associated roadmaps
Strong business knowledge, understanding how investment strategies and how technology can shape and define the Customers business strategy

Customer Solutions Architect, IT SP Emear Resume Examples & Samples

More than 7 years of education or experience in software development
Knowledge of current development methodologies and several applicable programming languages (e.g. Python, Java)
Advanced understanding of Layer 2 and Layer 3 networking

Customer Solutions Architect Resume Examples & Samples

Willingness to develop diverse subject matter expertise to enhance the quality of the models and the impact of the visualizations
Thorough working knowledge of statistical toolchains and visualization applications
Repeated, demonstrated examples of providing clear, actionable conclusions resulting from statistical analysis and data visualizations, often of seemingly disparate data sets
Recognition and leadership in industry statistics or visualization groups
Complementary understanding of user interface design to maximize impact of visualizations
Exceptional communication skills, with an ability to customize the message to the appropriate audience level, from engineer to CxO
Ability to thrive in highly collaborative environments involving a diverse set of contributors
BS/BA (EE/CS) or equivalent, Masters desired/preferred
Greater than 10 years' experience in markets where Cisco competes
CCIE certification highly desirable and/or preferred
In-depth knowledge of competitor products, positioning and operations preferred
Must be able to learn quickly and stay current, the ideal candidate's interpersonal, presentation and troubleshooting skills evoke passion and confidence
Cisco product experience or relevant experience in key competitor offerings in technology area of emphasis required
Cisco Data Center technologies experience, and routing / switching experience from a Service Provider standpoint
SP product experience preferred
Knowledgeable with respect to major competitor's development strategies, product architectures, and industry directions
A leader in internal competitive communities and Sales and Product Engineering forums

Customer Solutions Architect Resume Examples & Samples

Capable of understanding the customer’s technical solutions and address their business outcomes. Demonstrate the ability to translate technical solutions and capabilities into business value
Credible with CXO and LoB to influence business change and demonstrate business and IT leadership
Able to define and position end-to-end system and solution architecture across Cisco and 3rd party solutions
Strong sales consultant/advisor skills
Ability to endure and manage many activities in parallel and knowing how to prioritize
Good understanding of networking, software, SDN and Data Virtualization technologies and solutions
Ability to map Cisco portfolio solutions to Customer imperatives and business capabilities using Business architecture and Outcome based sales approach

Customer Success Solutions Architect Resume Examples & Samples

Architect and develop customer solutions based on current hands-on knowledge of the VMware product line. Specific emphasis on End User Computing related solutions such as: Workspace ONE, Identity Manager, Horizon Air, VMware Horizon 6/7, VMware App Volumes, VMware Mirage, and VMware vSphere, in addition to myriad third party products from VMware’s partner ecosystem
Work independently and as a member of a team of architects on engagements in the Customer Success Team, usually in a technical leadership role
Provide architectural guidance and oversight into integration of VMware products with third party products within customer’s IT environment
Provide guidance to cross functional departments to gain alignment and to drive design solutions
Gather detailed business and technical requirements from customers and partners and create content that enable other consultants to implement our solutions
Advise customers on EUC related operational readiness matters such as: Financial controls, Service Orientation, Operations Control, and Infrastructure Control
Define and promote the adoption of best practices of VMware products across the internal and external user community
Contribute to the company’s strategic deliverables by identifying opportunities for product, people, and process improvement
Build and maintain the confidence of colleagues, managers, and customers

Customer Experience Solutions Architect Resume Examples & Samples

Needs/Requirements Discovery & Articulation
BS or 5+ years equivalent experience
At least 3-4 years’ experience with e-Business or web based programming languages/technologies such as: Java, JavaScript, Python, JQuery, XML/XSL, CSS, HTML, PHP, Ajax, node.js, Angular JS
Exposure to any of the following areas will be considered a plus: Oracle Commerce (ATG), Drupal, Magento, Shopify, Adobe Experience Manager, Life-Ray, Vaadin, Oracle CPQ (BigMachines), Salesforce
Knowledge in BML (BigMachines syntax), Java Servlet, JSP, Spring Framework, Java Server Faces, PrimeFaces, and web integration servers
Software requirements development methods including agile user stories creation
Manufacturing industry experience, with knowledge of one or more of the core process domains of master data management, production, inventory management, distribution and logistics, order acquisition, product lifecycle management, services delivery, enterprise asset management, solution development expertise
Business process design experience and track record of promoting process improvement
Previous Software Design, Software Documentation, Software Development Processes (agile, iterative) experience. Hands on solution design and implementation through to production support and/or retirement. Large scale systems deployment experience is a plus
Business case/benefits case development expertise
Demonstrated expertise leading a solution development effort including typical project management tasks
Previous experience as a sprint development team member
Maintains currency in emerging industry and process best practices and technology enablers
Understanding of and experience with organizational change implications
Demonstrated Cross Functional Teamwork and Collaboration
Understanding of Software Maintenance Lifecycle
Effective Written Communication and Presentation Skills
Experience in SOAP-based web services (Oracle SOA, Dell Boomi, Informatica in the Cloud)

Customer Solutions Architect Resume Examples & Samples

Provide pre-sales technical advisory services to VAR, Dealer, Small Business and Inside Sales channels in the Rogers Enterprise Business Unit (EBU)
Interface with key decision makers (ranging from IT staff to C-Suite executives) of existing customers and prospects, both in-person and remotely
Gain and maintain a deep understanding of product sets and provide feedback into their creation and evolution
Establish and maintain efficient and effective engagement mechanisms with supported sales teams
Aid sales team in understanding technical solutions
Interface with internal Rogers groups as required including Network Planning, Transport and IP Engineering, Network Operations, Service Delivery, and Service Assurance
Responsible and accountable for all technical designs presented to customers
5 years of work experience in a telecommunication service provider or IT services organization, with particular emphasis on hands-on network element selection/scoping, configuration, management, and troubleshooting
Strategic and creative thinker who can both see the big picture and understand the finer details
Advanced knowledge of the design and implementation of Carrier Ethernet, Internet, and MPLS IPVPN technologies
Advanced knowledge of IP routing, layer2 switching, 802.1p/DSCP
Advanced knowledge of, and experience with, diverse customer WAN/LAN environments
Advanced knowledge of fiber, copper and WiFi infrastructure and technology
Strong knowledge of optical transport topologies, equipment, technologies and service provisioned via on-net and leased facilities
Proven record in solution and product positioning
Excellent business/technical writing and communication/presentation skills
Have active industry related credentials (CCxA, CCxP, CCIE, CISSP, MEF CECP, JNCIx, etc.)
Ability to sell, differentiate, persuade and negotiate
Ability to leverage strong organizational skills in response to complex RFP documents
Advanced knowledge of Microsoft Office applications (Word, Excel, Visio, OneNote, SharePoint)
Understanding of Server and Storage Architecture, Common Application Design, Network Access technologies, Network Security, Virtualization Technologies, IT Budgeting and Planning, IT service management frameworks
Working knowledge of IP-based voice services including SIP & IP Telephony
Knowledge of Application Layer Protocols (DNS, SMTP, HTTP(S), SSH, etc.)
Knowledge of Name Severs, Authentication Servers, Mail Servers, and Corporate Web Servers
In depth knowledge of Security concepts (CISSP/CISM beneficial or ISP Certification)