Dealer Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the dealer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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G Hessel

Gustave

Hessel

7594 Goldner Lakes

Chicago

+1 (555) 179 1484

7594 Goldner Lakes

Chicago

Phone

p +1 (555) 179 1484

Experience Experience

New York, NY

Dealer

New York, NY

Brown Group

New York, NY

Dealer

Perform duties in a safe manner; report any potential safety hazards to management staff
Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino, Inc
Assist guests in playing and ensure adherence to established rules, policies, and procedures
Conducts the games in accordance with the Company’s policies and procedures, handling player transactions and notifying Pit Manager of any irregularities
Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures
Adhering to all established game procedures, including
One of the key responsibilities will to monitor and to manage money market portfolios as assigned by the Treasury Manager. Ensure that exposures in interest rate gap positions are in compliance as per delegated risk limits

Dallas, TX

Dealer Account Representative

Dallas, TX

Farrell, Moore and Buckridge

Dallas, TX

Dealer Account Representative

General Managers, Assistant General Sales Managers
Develops and executes on a plan to grow revenue of assigned accounts
Provide technical assistance and product information to our customers
Perform other duties as assigned by management
Help obtain growth targets through active management of the relationship for assigned dealer customers
Request and follow up on Recon work, CRs, and PSI
Make welcome calls to newly-registered dealers

present

New York, NY

Client Dealer Services Rep

New York, NY

Brekke and Sons

present

New York, NY

Client Dealer Services Rep

present

Answer incoming customer service calls and respond to all enquiries from shareholders, dealers, prospective interests, and internal clients
Make telephone calls to shareholders, brokers, dealers, and banks to resolve transactions not in good order. Chase up late settlements or other potentially risky items, and pro-actively contribute to their resolution
Administration duties, including logging and redirecting all incoming correspondence, fulfilling literature orders upon request from shareholders and dealers. producing weekly and monthly reports for both internal and external clients, and archiving documents
Monitor time sensitive transactions and work closely with remote Sales personnel w/out local TA support to ensure that orders are processed according to client expectations. Provide technical support on web based applications according to the guideline
Ensure that the highest level of service is maintained and provided to all internal and external clients
Ensure a timely, smooth running operation and that Client Support standards are met
Provide support to third party TA provider in conjunction with enquiries from Intl TA and its business partners as well as those from external parties such as shareholders and distributors

Education Education

Bachelor’s Degree in Technical Skill

Howard University

Bachelor’s Degree in Technical Skill

Skills Skills

Acknowledges, greets and converses with guests who approach the gaming table/area
Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Ability to work quickly and efficiently under pressure in a fast-paced environment
Ability to perform basic mathematical operations, including calculating discounts, interest, commissions and apply to practical situations
Strong communication skills, including listening skills and ability to communicate effectively with guests
Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 10 lbs
Able to work at a fast pace in often crowded/noisy environment
Deals assigned games by operating EGS Blackjack Tables
Ability to sit, stand, walk, and mobility to move easily around pit area as well as entire property for entire shift

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Client Dealer Services Representative Resume Examples & Samples

Ensure that our service offering is well defined, communicated and understood by our customers
Provide high quality customer service by answering inquiries from shareholders, dealers, internal and prospective clients
Support the client service function within the team for external & internal customers including follow-up with clients on deal instructions that are not in good order, transactions settlement issues, product queries etc
Strictly adhere to Franklin Templeton’s policies and procedures when performing the above
Manage client expectations and control the orderly resolution of clients’ queries within agreed service standards; communicate service delivery levels and participate in regular internal customer service meetings
Serve as technical resource for internal and external customers and promote the good reputation and achievements of CDS
Act as liaison between the customers, the sales departments and the operation teams
Ad-hoc activities (keep abreast of current market information, our company and department, our product range, understand and work according to company policies & procedures)
Receive and review incoming orders/applications. Resolve any items which are ‘not in good order&#8217
Ensure service cover is available at all times in co-ordination with colleagues and line manager;ensure that all customer queries are properly logged in Franklin Templeton’s core system
Production and communication of monthly statistics and reporting of serious complaints,create and update procedures when and as required
Prior experience in the transfer agency environment
Good computer literacy,solid MS Office literacy (with strong focus on MS Excel)
Good team player with ability to also work independently
Committed to self-development

Junior Analyst / Dealer Resume Examples & Samples

Collect, observe and analyse cross-market economic and financial data
Build models and analyse the economic situation
Research fiscal and monetary policy issues, news, and economic theories
Perform ad-hoc projects/analysis as required
Surveillance of existing security holdings
Discuss the purchase and sale of securities with portfolio managers on a regular basis
Identify relative value opportunities amongst the fixed income universe
Build strong relationships with panel of dealers/brokers to source and transaction preferred securities

Client Dealer Services Rep Resume Examples & Samples

Answer incoming customer service calls and respond to all enquiries from shareholders, dealers, prospective interests, and internal clients
Administration duties, including logging and redirecting all incoming correspondence, fulfilling literature orders upon request from shareholders and dealers. producing weekly and monthly reports for both internal and external clients, and archiving documents
Administration Support duties for London TA Management team including arranging all meeting requirements, making all travel arrangements, maintaining diaries, collating reports and drawing up formal correspondence for signing
Monitor time sensitive transactions and work closely with remote Sales personnel w/out local TA support to ensure that orders are processed according to client expectations. Provide technical support on web based applications according to the guideline
Exceptionally strong client service skills
Ability to work independently in a fast paced environment and meet agreed turnaround times
Good organizational, problem solving and decision-making skills
Must be able to see any task through to completion to follow instructions and schedules

Senior Client Dealer Svcs Rep Resume Examples & Samples

Graduate with a Commerce / Accounting / Finance background preferred with MBA
2 years job related experience, preferably in the mutual fund or financial services industry with overall experience of minimum 5 yrs
Knowledge of the Indian mutual funds industry and regulations involved therein (SEBI and AMFI guidelines)

Senior FX Dealer Resume Examples & Samples

Consistent Market Pricing
Increase Revenue
Efficient FX Market Execution
Business Development/Team Building
Growing Counterparty Relationships
Parental Relationships
Ad Hoc Projects
Mentoring of Junior Dealers
Manage the forward desk / risk/interest rate ladder

Client Dealer Services Rep Resume Examples & Samples

Degree. Experience in the financial business and customer service
0-2 years related experience and excellent communication, technical skills
MS office

Client Dealer Services Rep Resume Examples & Samples

Ensure our service offering is well defined, communicated and understood by our customers
Provide high quality service to and manage the expectations of our Polish and foreign customers by answering inquiries from shareholders, dealers, internal and prospective clients
Ensure that all customer queries are properly logged in Franklin Templeton’s core system
Follow up outstanding cash payments and take forward any compensation claims in accordance with internal company procedures
Support Polish and foreign dealers and customers on account set up, operational and commission related queries and any other relevant procedural matter in line with our internal processing standards and those of our third party TA Provider
Monitor proactively operational flows on behalf of customers and other servicing offices in the interest of identifying problems before they reach the customer. Identify and introduce client service improvements offices in conjunction with the third party TA provider
Attend meetings with Clients and third party providers as and when required (with the support of the Supervisor)
Provide support to third party providers in relation to new amendments and amendments to existing arrangements, acting as both a translator and a subject matter expert
Ensure key transaction related items (unsettled cash, financial NIGO items, etc.) and complaints are addressed on a timely basis, working with the Compliance monitoring team and Supplier Relations to review KYC controls on a regular basis
Serve as technical resource for internal and external customers, and the third party TA provider, and promote the good reputation and achievements of CDS
Prepare, review and dispatch correspondence to Clients
Communicate operational changes/opportunities/challenges to both internal and external parties
Operational support for the distribution of Polish advisors
Ad-hoc activities (keep abreast of current market information, our company and department, our product range, understand and work according to company policies & procedures and local market standards)
Ensure service cover is available at all times in co-ordination with colleagues. and line manager
A Bachelor’s degree or equivalent vocational qualification
Relevant client service skills and experience (preferably from within the fund industry)
Mutual fund / financial services experience is preferred
Fluent (both written and verbal) in Polish and English
Strong technical and conceptual skills
Strong attention to detail and quality, sound judgment, and can resolve problems under pressure
Strong PC knowledge including use of MS Office products
Effective communication and telephone skills
Diplomacy and tact
Strong analytical, organizational, and time management skills allowing you to work effectively on multiple tasks
Must be flexible and willing to adapt to change in a fast growing industry with ever increasing products and systems

Dealer Services Analyst Resume Examples & Samples

Four-year college degree or equivalent is required
Financial services or mutual fund industry experience is preferred
Working knowledge of the National Securities Clearing Corporation (NSCC) and it’s suite of mutual fund processing utilities is preferred
Strong analytical and problem solving skills and the ability to make informed decisions is essential
Strong knowledge of Microsoft Office software including Excel and Word
Team-oriented attitude; willing to assist others in the department as necessary
Positive customer service attitude
Ability to prioritize and manage multiple assignments
Ability to learn and work from a variety of software platforms
Solid written and oral communication skills

Senior Client Dealer Svcs Rep Resume Examples & Samples

Graduate, preferably in the commerce/ accounting / finance background, proficient in English and numerate
Knowledge of the Indian mutual funds industry and regulations involved therein
Should possess strong verbal and written communication skills
Strong attention to detail and quality
Problem solving and analytical skills

Client Dealer Services Rep Resume Examples & Samples

PC knowledge including use of Microsoft Office products, to include Excel and Word skills
Administrative and time management skills
Ability to interact with team members

Swap Dealer CCO Resume Examples & Samples

Bachelor's degree, preferably in Economics, Business, Finance or equivalent
Familiarity with EMIR/MiFID regulation
Basic knowledge of banking, compliance, and has the ability to learn complex topics quickly
Experience in financial regulation / project management related to the financial industry
Law degree or equivalent
Superior analytical, communication and writing skills
Highly organized and detail-oriented, with proven ability to work successfully in a deadline-driven environment
Possess excellent relationship-building skills to interact with global compliance colleagues to implement necessary processes, controls and projects
Ability to work with multiple stakeholders at varying degrees of seniority

Dealer Resume Examples & Samples

This role will serve internal and external customer calls through the Reuters Dealing System / telephone and any means of communications for money market quotations and treasury matters and assist in interbank Money Market and commercial FX business as appropriate
One of the key responsibilities will to monitor and to manage money market portfolios as assigned by the Treasury Manager. Ensure that exposures in interest rate gap positions are in compliance as per delegated risk limits
Meanwhile, you will ensure efficient and consistent servicing of customers and built-up cohesive communication network with the back-office and other business units
Furthermore, this role will maintain the Bank's reputation by handling the customers in a proficient manner as per best market practice and desired codes of conduct

Work Coordinator F-dealer Resume Examples & Samples

Four or more years of experience in bank operational functions, systems, policies and procedures
Thorough knowledge of computer applications and/or the equipment used in the assigned area
Good customer relations skills
Well-developed ability to identify and resolve/escalate problems
Demonstrated leadership and supervisory skills

Dealer Resume Examples & Samples

Have demonstrated the ability to work well in a team
Have the ability to think strategically, as well as perform core tasks
Take a commercial/entrepreneurial approach
Be able to act decisively on available information without the tendency to over-analyse
Be willing to work under high pressure
Have English language skills and presently be able to work in Singapore

Senior Dealer Resume Examples & Samples

Assist in all Dealing functions within the Department
To include monitoring and verifying/documenting best execution across all secondary market and non exchange traded investments, post trade verification of best execution across dealing done by the Dealing team
Monitoring block list and ensuring compliance with all regulatory requirements
Market Analysis to include monitoring and evaluating primary market activity across markets and sector,
Monitoring and evaluating secondary market spread levels – across markets and sectors and monitoring and evaluating inter market and inter sector and across market single credit spread histories and values
Assist in all Risk Management functions within the Department
Provide technical and market intelligence based support to Fund Managers that leads to idea generation and portfolio optimisation and use market feedback and market analysis to generate trade ideas
Maintain and enhance relationships with market counterparties
Provide General Support to the Fund Managers and other colleagues within the Department
Support systems based analysis and monitoring of portfolio credit metrics
Ensure all activities are in line with TCF outcomes
Substantial Fixed-Income market experience. Preferably some element of High Yield or Sterling Investment grade market focus
Able to demonstrate commitment, strong work ethic and enterprise
Able to demonstrate a calm and steady attitude when under pressure
Spreadsheet and Database skills
High standards of numeracy and literacy
Good verbal and written communications skills

Dealer Account Manager Resume Examples & Samples

Qualify new dealers through sales efforts
Meet production goals for their territory
Facilitate new dealer sign ups with proper documentation
Manage all boarding ratios for the dealer base
Provide competitive market analysis data for the territory
Assist in the Bank's efforts to service mega-dealer relationships
Maintain accurate documentation on all systems regarding contact with the dealers
Provide Regional Vice Presidents with new loan/lease program suggestions
Travels extensively, generally 75% of the time
Minimum of 5 years Sales experience specialized in indirect lending
PC - Word, Excel, PowerPoint, Contact Management software
Ability to understand documentation requirements and detailed financial reports
Ability to successfully manage multiple tasks
Effective training and presentation skills
Strong listening skills
Exceptional sales and negotiation skills

Audi Manager, Dealer Franchising Resume Examples & Samples

Responsible for development and implementation of franchise policies, procedures, and guidelines
Ensure Audi dealers deliver on the Audi brand promise at the retail level by ensuring compliance with applicable Audi standards and state laws
Serve as the primary point of contact for the four Region Network Development Managers on tasks related to Dealer franchising, including the network actions and strategy necessary to meet strategic franchise growth and development objectives
Evaluate, process, and manage process relating to buy/sell review
Develop business cases for presentation of franchising related actions to Audi MTM for approval
5-7 years of relevant experience
Experience with financial statement evaluation and review
3-5 years of experience in dealer franchising, network development, or market representation
3-5 years of experience in the automotive industry
Experience with legal matters in the context of the automotive industry
Demonstrated ability to draft and review contracts
Understanding of statutes, regulations, and contracts governing dealers and manufacturers
Demonstrated ability to draft and review letters and other correspondence
Analytical and conceptual thinking
Strong communication skills on both an interpersonal basis and for executive presentations
Document drafting and review
Ability to review, analyze, and apply statutory and legal requirements to business decisions
Ability to review, analyze, and evaluate contracts
Extraordinary level of attention to detail and process orientation
Creating and integrating processes, systems, and people
Ability to both influence and negotiate
Bachelor Degree in Business
MBA or JD

Dealer Account Representative Resume Examples & Samples

Actively service assigned customer accounts selling new or incremental services
Develops and executes on a plan to grow revenue of assigned accounts
Deliver superior customer service experience in order to achieve account retention and revenue growth
Knows the competition and how to upsell against it
Act as the primary point of contact for assigned dealer accounts for providing assistance, resolving issues and facilitating sale day requirements
Help obtain growth targets through active management of the relationship for assigned dealer customers
Seek to improve customer experience and productivity by collecting, analyzing, identifying, and presenting information
Review customer’s key performance indicators and recommends solutions for improving conversion rate
Develop and strengthen relationships with dealers over the phone, online, and in person (at the auction or customer site)
Ensure that the data in CRM system (Saleforce.com) accurately reflects account activity and sales opportunities
Utilize Salesforce.com for reporting, lead input, market-wide collaboration, and customer performance reviews
Sell and train on Manheim products and services
Provide technical assistance and product information to our customers
Partner with Field Sales Representatives on dealership sales calls for assigned accounts (as needed)
Perform lead generation (Next Gear, notification of newly registered dealers to sales, etc.)
Advise dealers on value-added services based on their individual needs (CR, Deal Shield, PSI, Recon, Transportation)
Review dealer lanes to ensure dealers are placed based on market guidelines (ie. sales percentage)
Plan, execute, and follow up on opportunities for growth
Rep cars and monitors lanes on sale day (unit order/dry lanes) as needed
Proactively educate assigned customers, as well as other dealers on products, services, and available channels
Work directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved
Make welcome calls to newly-registered dealers
Reserve numbers for dealers and set the lanes
Register “no sales” in the next sale
Manage transportation requests
Request and follow up on Recon work, CRs, and PSI
Update floors and announcements
Work “IF” bids
Provide pre-sale and end of sale reports
Champion all sale day preparations (pre/post activities) related to in‐lane and online sales. Works with lane and department leads (recon, vehicle check in, lot operations), field sales team, and other coordinators to ensure each vehicle is properly prepared for sale day, crosses the auction block on sale day and or is posted on OVE
Investigate, troubleshoots, and resolves customer problems and issues; serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim
Function as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience
Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels
Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence
Understand the technical language of the job
Understand technical components of the job
Use technical knowledge or skills not easily or quickly learned on the job
Understand what the results of a task, function, or process should be
Perform technical or specialized work
Accomplish complex tasks without asking for guidance or instruction
Stay aware of current developments and trends in all relevant technical/professional knowledge areas
Specific areas
Must have a valid driver’s license
Effective communication (written and verbal) and interpersonal skills required
Ability to perform repetitive tasks; manual dexterity
Vision abilities required include close, distance and depth perception
2 - 4 years Auction experience or 3 - 5 years dealership experience strongly preferred
Previous experience in sales or sales support

Dealer Account Representative Resume Examples & Samples

Maintains relationships—Presents a positive disposition and maintains constructive interpersonal relationships when under stress
Copes effectively—Develops appropriate strategies to prevent or alter conditions that create stress and to sustain physical and mental health
Specific areas: Computers & Electronics - knowledge of computer hardware and software
Sales & Marketing - knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology

Dealer Orientation Rep Resume Examples & Samples

Supporting NEXTGEAR CAPITAL Field Teams (AE & SE) to increase volume of signed contracts and activations
Contact and schedule contract closings with approved dealers within assigned queue/territory
Execute dealer contract closings efficiently and accurately
Manage all administrative communication within a designated territory: emails and faxes to dealer base, field teams, and Lending department
Maintain efficient and consistent monitoring of the contract inbox
Communicate and follow-up regarding scheduling and closings with NEXTGEAR CAPITAL Field Employees
Communicate and follow-up regarding executed contracts, rejected and approved, with dealer base, NEXTGEAR CAPITAL field teams, and Lending department
Provide dealer feedback to the field and Director of Business Development via daily/weekly reporting
Maintain CRM and In Contact data integrity and work with the Director of Business Development to flag errors within each
Provide market feedback/analysis to the Director of Business Development
Attain weekly/monthly goals for Contracts Closed and Activations
Strong problem solving and interpersonal communication skills necessary
Excellent attention to detail and multi-tasking ability a must
Solid working knowledge of Microsoft Office products
Prior experience and on-the-job training
Sitting for extended periods of time
Standing Light lifting of files or boxes may be necessary

Dealer Services Account Operations Coordinator Resume Examples & Samples

Manage account relationships, maintaining effective communications and ensuring customer requirements are met
Review and update condition report; approve and audit vehicle repair report
Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value
Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems
Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning
In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc
Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale
Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful
Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred
Effective communication and organization skills required
Commitment to providing excellent customer service essential

Dealer Services Manager Resume Examples & Samples

Partners with managers from Operations, Recon, and other departments to address any issues related to readiness of vehicles
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
Work in cooperation with safety leadership in support of all safety activities aligned with safety excellence
Represent the perspective of Auction partners in development of OVE.com, Simulcast and Manheim.com business practices, processes and policies
Leads the education of customers on Online Vehicle Exchange, Simulcast, Manheim.com and on other Manheim services, especially MMR to ensure Manheim sets realistic dealer expectations on selling cars
Support the development, deployment and maintenance of department policies, practices and procedures
Train and ensure support staff is compliant with standard business practices in order to provide a consistent high quality facilitation services within the marketplace
Assist in development and reporting of accurate and efficient key business drivers as well as the review of Quality Assurance, Transactions, Service Levels, and other key department metrics for all online channels
Will require knowledge of auction operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback
Lead and work on strategic projects for the Operating Location for online transaction various products and services provided by Manheim fulfillment
Reviews departmental performance against key performance indicators and metrics and develop and execute strategies
Supports others in embracing and effectively navigating change
Manual dexterity

Dealer Services Supervisor Resume Examples & Samples

Assigns daily inside and outside support responsibilities to team of Dealer Services Coordinators as appropriate for the location and ensures duties are effectively executed by team
Ensures that team represents the Dealer Sales Lane at the location on sale days and promotes services such as Manheim Certified, accept and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block, works “IF” counter, upsells products and services, etc
Also responsible for ensuring vehicles are re-ran if needed
Sets an example of professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim
Assists manager in addressing any findings of unethical behavior and/or failure to adhere to the auction’s policies and procedures
Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external customers
Support the development, deployment and maintenance of Department policies, practices and procedures
Lead and work on strategic projects for the Operating Location for online transaction customers on the various products and services provided by Manheim fulfillment
Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service
Review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
Assist manager in maintaining and developing assigned staff by recruiting, selecting, orienting, and training employees, and by providing educational opportunities
High School Diploma or equivalent required, Some college preferred
1-2 years’ of previous management/supervisory experience preferred
2-4 years’ of customer service or sales support experience strongly preferred
Excellent customer service and problem solving skills

Client Dealer Services Representative CDD Months Resume Examples & Samples

Provide high quality customer service by answering inquiries from shareholders, dealers, internal and prospective clients; ensure all customer queries are properly logged in Franklin Templeton’s core system
Serve as technical resource for internal and external customers and promote the good reputation and achievements of Client Dealer Services
Ensure key transaction related items (unsettled cash, interest claims, complaints, adjustments, etc.) are addressed on a timely basis
Production and communication of monthly statistics and reporting of serious complaints
Create and update procedures when and as required
Strong client service skills
Fluency in English and German/Dutch, any other languages would be an advantage
Degree or equivalent experience in financial business
Good computer literacy, solid MS Office literacy (with strong focus on MS Excel)
Ability to work under pressure & to meet deadlines
Good sense of organization and initiative on general and specific tasks

Dealer Assistance Centre Consultant Resume Examples & Samples

Typically requires 1-3 years general experience, or equivalent combination of experience and college level education
Superior communication skills both written and verbal
Experience in customer facing role either remote or face to face
Understands internal processes and tools
Computer proficiency
Accuracy in data entry
Excellent fluency in language to be supported
Experience in a phone based remote role
Familiarity with computer technology
Oversee compliance with operating procedures and standards
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

Dealer Resume Examples & Samples

Identifies prospects within the territory, initiates relationships, identifies needs and books new business
Cross sells other bank products as appropriate (i.e. Commercial Billing)
Prepares reports of production, activities and expenses for management

Dealer Finance Lender Resume Examples & Samples

The efficient servicing of those assigned dealer relationships through the purchasing of quality retail credits by using sound lending judgment and following approved underwriting policies and procedures. Expected average monthly new loan production volume for this position should fall between 150 and 200
Establish and maintain assigned dealer relationships and solicit additional business through a calling program with F&I manager, general manager, and/or owner if applicable
Identify opportunities to cross-sell additional bank products to clients, and work with IRM partners to develop dealer relationships with at least five (5) different bank services
Assist in training of new Dealer Finance lenders regarding the application processing system (Appro) and underwriting policies and procedures
Assist with collection of insurance and warranty refunds as directed
High school graduate or comparable education and related training
Minimum two (2) years experience in indirect lending position
Very good communication skills
Graduate of Leadership Development Program
Ability to pass Retail Lending Workshops I & II or equivalent
Prior collection experience or auto dealership experience

Dealer Risk Coordinator Resume Examples & Samples

Daily review and monitoring of Dealer Recourse items, coordinate a resolution process and follow up on tasks needed to complete open issues
Proactively Monitor Dealer activity and status utilizing D&B Alerts, Outstanding Titles Reports, Dealer Reserve Reports
Assist in ongoing Dealer risk review and monitoring process
Assist in review and approval process for new Dealer activations and upgrades
Assist Dealer Desk Coordinators in all operational functions of the Dealer Desk
2-5+ years of experience in auto finance industry
Must work effectively and efficiently within Team concept
Must be motivated, self-starter with ability to interact effectively with customers
Must be proficient in Microsoft Office Products, including: Outlook, Excel and Word

Dealer Development Representative Resume Examples & Samples

Establish/maintain relationships with Dealer Principals and key personnel in dealerships via telephone and/or periodic travel to assigned territory
Identify, suggest and implement marketing opportunities and programs
Previous customer service experience required

Dealer Operations Manager Puerto Rico Resume Examples & Samples

Dealer sales contact experience
Experience and understanding of dealership operations
Experience in marketing and communications

Dealer Business Consultant Resume Examples & Samples

Combination of public accounting and private industry experience, or starlight private experience
Budgeting forecasting general accounting modeling experience
Bachelor's Degree in Accounting or a related field

Dealer Business Consultant Resume Examples & Samples

Strong financial statement analysis skills
Business planning experience
Background in financial analysis
A combination of public accounting and private industry experience, OR straight private industry experience

Dealer Finance Discount Clerk Resume Examples & Samples

Accurately and efficiently discount contracts on the Appro System. This includes the audit checklist, contract verification, financial calculations, dealer reserve calculation, new account set-up, and information for automatic up-loading to the main frame
Funding dealers through ACH or by cashier's check who are not funded at the branch level
Typing disclosure letters, if appropriate, for customers with an error on their contract
Preparing Commodity Check letters as directed
Contacting dealers regarding problem contracts, charging back contracts if warranted, and informing Lender of the problem
Assist any Dealer Finance customer (dealer or individual) with problems including inquiries and quoting payoffs
Research and resolve any rejected loan packages and any outstanding Dealer Finance loan tickets
Accurately prepare entries/batch work for processing through Proof Department
Mail dealer activity statements (reserve) and check if applicable. This includes separating statements, which require checks, having checks properly printed, making deposits if applicable, and sending notices to those with deficient balances
Prepare monthly GAP reports and transfer appropriate funds to GAP Administrator within five (5) days of month end
Accurately maintain up-to-date information on the lender incentive log
Perform clerical duties, develop and administer reports
High School graduate or comparable education and related training
Ability to type at a reasonable speed with minimum errors
Ability to handle customer calls and relate well to peers, supervisors, and clients
Computer skills with use of Windows, Word, and Quicken

Senior Financial Analyst, Dealer Finance Resume Examples & Samples

An undergraduate degree. Focal areas of finance, economics, or accounting preferred
CPA or MBA or equivalent experience preferred in finance, accounting or business law
A few years of relevant experience in negotiating and structuring financial transactions
Minimum of 5 years in financial services industry experience in a corporate lending environment developing business
Commercial Credit Qualification with Limits
In-depth understanding of Commercial Products, Commercial Lending Process, Commercial Lending Directives, all supporting processes and technology
Proven, expert level credit analysis experience/ understanding
In-depth knowledge of the organizational lending and portfolio management policies and objectives
Strong interpersonal skills used within a team environment and in client interaction with emphasis on excelling in relationship building
Exceptional credit/analytical skills and ability to apply them creatively; ability to “think outside the box”
Highly developed written and oral communication skills including the ability to write clear, concise and cogent credit correspondence
Excellent capability to independently and proactively service multiple clients and effectively manage multiple priorities
Leadership and coaching skills; ability to motivate others
Ability to advocate persuasively
Excellent abilities in managing relationships and identifying cross-selling opportunities
Ability to learn and adapt quickly
Expertise in financial computer applications and database management tools including MS Excel. Strong proficiency in other Microsoft Office products and the Internet

Dealer Solution Engineer Resume Examples & Samples

The initial triage on product health events (includes the receiving and recording of Incident Reports to Caterpillar)
Records event information for future reference and for CPI data mining
Investigates documented information
Manages dealer inquiry to closure The DSE-1 is the entry-level position which their main responsibility is to process Service Requests from the Dealer Technical Communicator
A general knowledge of Caterpillar product line and related products
A good understanding of the dealer product support network
A sense of urgency to resolve product health issues
Good written and oral communications skills with Dealer and Caterpillar personnel (Fluent in English)
Desired skills include an understanding of Applied Failure Analysis and proficiency in navigating key Caterpillar product support systems

FX Dealer Resume Examples & Samples

Monitor and manage bank counterparty credit exposures
Prepare and analyze monthly fair market value and realized gain/loss reports for accounting
Report quarterly to Accounting on value-at-risk of the outstanding portfolio of debt, derivatives, and cash balances worldwide
Use ACE operating system to maintain standard work, solve problems, and improve processes for ACE Gold organization. Actively support a customer focused organization
Quality

Icg Citi Markets Fx Chief Dealer Resume Examples & Samples

Bachelor degree or above, preferably with major in Economics, Finance or related discipline
Minimum 8 years of relevant dealing experience in global financial market including Renminbi products
Good understanding in financial markets and treasury operations
Exposure in Renminbi market and CNH FX/ Rates products trading
Prompt reaction to market/ regulatory changes
Good presentation, negotiation & analytical skills
High proficiency in professional computer applications
Familiar with treasury systems like Reuters, Bloomberg, etc
Fluent in both spoken and written English and Chinese, includes Mandarin

Client Dealer Svcs Rep Resume Examples & Samples

Make telephone calls to shareholders, brokers, dealers, and banks to resolve transactions not in good order. Chase up late settlements or other potentially risky items, and pro-actively contribute to their resolution
Diploma or equivalent experience in general office / business writing skills
General office experience preferred
Good organizational and decision-making skills
Ability to follow instructions and schedules

Dealer Solution Engineer Resume Examples & Samples

Manages dealer inquiry to closure
The DSE-3 has additional job responsibilities such as password support, mentoring of DSE-1 and DSE-2s, and other DSN related job functions. The DSE-3 is also expected to have involvement with additional projects which may include participation on 6 Sigma / CPI projects, Dealer Training, Tier 1 / Tier 2 onboard training, interfacing with product groups / Dealers, etc. The DSE-3 is expected to handle these additional responsibilities while maintaining a proficiency in handling Service Requests
Ensuring that relevant details of the SR are documented, (i.e. S/N, dealer details, product problem description, escalation, resolution)
Investigating SR and document into DSN system (i.e. CPI Event Logger, SISWeb, TMI, and Rastar)
Assigning Caterpillar priority to Service Request ? Escalating the inquiry when needed to subject matter experts
Facilitates problem resolution between Dealer and internal Caterpillar personnel
Reopening and/or reviewing issues with dealers as appropriate
Properly interprets and provides input to improve adherence to DSN Best Practices (Guidelines)
Leadership responsibilities for others in work group, will assist others when necessary
Assist Team Lead in developing others within the group, including training of new Tier 1
Four year Technical Degree or equivalent experience
3-5 years of product related and/or field experience
Effective communication skills, ability to organize work and persuasiveness
Must possess good human relations and communications skills
Good negotiating and problem solving skills
Experience with Microsoft Office products
A sense of urgency to resolve product health issues
Must speak Spanish and English fluently
Strong mechanical aptitude and product knowledge and good engineering background
Knowledge of Caterpillar product line and related products
Understanding of the dealer product support network
Experience in service, service engineering and product support related positions

Bentley Dealer & Digital Marketing Manager Resume Examples & Samples

Annual Digital Marketing Plan - definition & management of a digital marketing plan in support of overall National & Regional plan driving efficiencies and continuity of content & production across all channels
Americas Region Website Management – definition & management of a living digital content plan ensuring website is Americas Region centric, up to date and accurate. The plan should also include the Dealer websites to ensure that the content is accurate and supports the dealer business and marketing plans. And, with the Marketing & Product Marketing Manager, support existing and new Car Configurator integration
Content Management – develop and execute content editorial plan for Bentley Customer Network, Americas Dealer Marketing News and social media, where applicable, ensuring the plan drives efficiencies and continuity of content across all channels
Dealer Marketing - Co-ordination of each Dealers Annual Marketing Plan with Regional Marketing Managers, ensuring timely submission in line with Brand Dealer Agreements and identifying with the Regional Marketing Managers and central Marketing Manager opportunities for activity alignment and best practice is shared. An output is the development and management of a visible quarterly campaign plan for the calendar year reflecting total activity of the Dealer plans
Dealer Marketing - Development of annual & quarterly on-line Dealer marketing toolkit and campaign materials with the Dealer Marketing Agency in response to aggregated dealer marketing plans. Driving production costs and agency time efficiencies
Demonstrable digital marketing experience in automotive and/or luxury sector
Excellent presentation and written communication skills
Ability to build relationships with regional and central-based team members, retailers, and external suppliers
Agency management experience
Prioritization skills and efficient multi-tasking
Independent decision making, reasoning, and problem-solving skills
Ability to self-start, Ability to effectively plan, organize, prioritize and multi-task
Experience managing multiple budgets
Understanding of commercial or retail marketing
Focuses on Customer Service, demonstrates team orientation, builds and sustains relationships

Dealer Account Manager Arkansas Resume Examples & Samples

Preferred Louisiana home based candidates, will consider Arkansas home base, if candidate has existing Louisiana network with franchise auto dealers
Sell the loan/lease programs to the dealer body within their territory
Provide training and service to the Dealer base in their territory
Identify any dealer with potential risk/exposure to the Bank and proactively notify appropriate Division Senior Management
Facilitate and sell the Banks promotional programs
Assist with any dealer issue and charge back or collection efforts
Manage monthly expenses within delegated budget, and within Bank guidelines
Ensure the Bank's presence at all necessary sales shows for the territory
Adhere to Bank's Corporate Code of Conduct and other policies as listed in Employee Handbook
B.A. Degree or equivalent experience
Proven account management experience
A sales background is required (Auto/RV/Marine products preferred.)
Experience in managing people and/or processes are a plus
Excellent communication and organization skills
Self managed with the ability to work independently

Money Market Dealer Resume Examples & Samples

Handle Business related issues pertaining to interest rates products - namely deposits or loans
Ensure competitive treasury interest rate pricing for all currencies
Provide MM treasury services to GCB Asia Pacific countries in accordance with the regional plan
Active engagement in projects (e.g. Full Suite/GLRS to ensure alignment in reporting/Ruby, etc.)
Liquidity and price risk management for array of currencies
Assume money market positions within assigned price risk limits
Ensure that the Funding Desk meet our annual plan numbers
Achieve satisfactory reviews in all audits

Dealer Resume Examples & Samples

Performing as the market leader in their assigned territory. This will be accomplished by significant sales call activity and by serving as the product champion for the territory assigned. The successful candidate will achieve their own loan production goals while providing leadership and assistance toward helping the regional Relationship Managers achieve their production goals
Create and implement an overall sales and marketing strategy for the assigned territory. Gather market intelligence for the territory related to key prospects, competitor analysis, and pricing strategies
Be an active participate in local and regional dealer associations
Cross-functional synergy with both the internal credit team as well as the commercial/floorplan lending team
Bachelor's degree or equivalent professional experience in underwriting and sales within the dealer finance industry
Minimum of 2 years (ASM I) or 4 years (ASM II) dealer indirect lending experience

Junior Dealer Resume Examples & Samples

Responsible for the accurate daily placement of trades including the interpretation of client instructions, preparation of deals, system input of trades
Ensure daily, weekly and monthly deadlines are met
Developing strong relationships with our counterparties
Third level financial or business related qualification essential
High level of numeracy
Financial Industry, Life assurance and offshore life assurance experience is highly desirable
The ability to work within tight deadlines
Computer literate with good knowledge of the MS office suite
Must be focused with good attention to detail
Excellent organisational skills for a pressurised environment
High levels of motivation, with the ability to work on own initiative and as part of a team

Dealer Development Rep-baltimore Area Resume Examples & Samples

Maximize penetration levels in dealerships through performance ratios by continually tracking applications, approvals, bookings, and quality of submissions/paperwork
Participate and give input in pricing decisions
Timeliness of required reports and administrative duties
Identify quality personnel for potential 5/3 employment
High School diploma required or equivalent. Some college preferred
Solid time and territory management skills

Cib-etrading Dealer Client Platform Developer Resume Examples & Samples

Design technology solutions on different scales
Be mindful of cost / benefit analysis in everything they do
Advise management and project mangers on build or buy decisions - and will have autonomy to make these decisions within existing technical business context
Cut code to deliver enhanced etrading functionality across our suite of in-house components and applications
Be an expert on integrating in-house applications to existing vendor technology (OneTick, ION MarketView, RMDS etc.)
Produce documentation for other technologists, users and support
Develop and unit test software application modules using disciplined software development processes including waterfall and agile
Be involved in requirements gathering and business analysis tasks
Co-ordinate systems integration test with other teams
Java - excellent core understanding and low-level programming experience
Experience in optimizing/profiling, multithreading, .Net tuning
Test driven development
Strong organizational ability, time and project management skills to juggle many priorities
Experience of low-latency, high throughput systems
Fixed Income product knowledge
C#/ WPF, Python, C++, SQL, JSP, Unix Scripting
ION Trading, RMDS, 29 West
Business/technical analysis experience in a financial environment
Knowledge of electronic markets, execution and quantitative market making

Dealer Service Manager Resume Examples & Samples

Manage the funding of all Consumer loans for all affiliates that are serviced within the RCC site
Understand all methods, policies, and procedures for funding Consumer Loans
Develop, implement and monitor Indirect Loan/Lease and Direct Loan processing across RCC footprint
Responsible for all Mortgage Lien placement and Auto Lien placement
Manages employees who are responsible for exception processing for all mortgage and auto liens
Oversees the Subordination Process, for both internal and external requests
Manages the Consumer Wire and Funding Accounts, which includes matching and clearing all outstanding items to avoid charge offs
Update Sarbanes and Business Continuity Plans
Facilitate major process improvement projects within the department, providing leadership and technical support
Collaborate with senior executives, RCC peers, and managers to review Direct Lending Funding performance and directs the implementation of appropriate action plans to meet business objectives
Maintain awareness of the issues and concerns of Consumer Compliance, Internal Audit and outside regulatory bodies, and understand the impact of those issues on the Consumer Division and the funding of Consumer loans
Develop, maintain, and apply a sound foundation in all areas of Consumer loan documentation, including changing legal situations, industry trends, and product specific issues
Manages the comprehensive administration of ACH Funding to fund all Indirect loans and leases originated at the Regional Credit Center
Expert on the timing, content, and use of information produced from the loan review process
Interact with lenders to assist understanding with respect to loan policy practices and laws and how they can impact a Consumer loan funding
Assure accuracy of tracking reports for key information such as post closing documentation follow up including recorded documents, vehicle titles, title policies, etc
Consumer Lending credit authority is commensurate with consumer lending authority guidelines and business need
Call center management experience preferred
Bachelor#s degree or equivalent work experience required
Minimum 7 years experience in Consumer lending or Consumer loan documentation/funding
Minimum 4 years of demonstrated process improvement/project management success within business process
Ability to deploy techniques of measurement, analysis, improvement, and control
An understanding of and proficiency in Change Management
Demonstrated leadership and project management skills
Strong understanding of the legal and compliance issues surrounding different types of Consumer loans
Strong oral, written and negotiation skills
Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook. Proficiency with Business Objects preferred

Client Dealer Services Rep Resume Examples & Samples

Answer incoming customer service calls and respond to all enquiries from shareholders, dealers, prospective interests, and internal clients. Investigate customer complaints
Monitor time sensitive transactions. Work closely with remote Sales personnel w/out local TA support to ensure that orders are processed according to client expectations
Keep abreast of current market conditions, fund and company policies, and all procedural information. Place literature orders upon request of shareholders and dealers. Maintain knowledge of all applicable investment and tax law changes
Provide technical support on web based applications according to the guideline
Administration duties, including logging and redirecting all incoming correspondence, producing weekly and monthly reports for both internal and external clients. Archiving documents and fulfilling incoming client literature requests
Preferably experience in the financial business
Strong customer service experience
Strong computer skills and attention to detail a must

Dealer With Fluent French Resume Examples & Samples

Liaising with brokers and clients with regard to dealing queries
Develop knowledge and understanding of the business and financial reporting process
Maintain flexibility within the department, assisting colleagues where possible and if work load demands
Fluent French and English
Key attributes: Adaptable, problem solving; solution oriented; strong interpersonal skills with ability to negotiate and influence outcomes

Dealer Services Specialist Resume Examples & Samples

Knowledge of NSCC's FundSERV and Networking systems (would need experience if didn’t have) required
Knowledge of to run VBA/Excel Macros; programming preferred
Ability to multi-task while maintaining careful attention to detail
Ability to work effectively both individually and within a team environment
Ability to work with a sense of urgency to meet deadlines and address competing priorities
Proficient skills with Microsoft Office software including Word, PowerPoint, Outlook required; strong Excel (functions, pivot tables, etc.) preferred
Effective written, listening and verbal communication skills
Effective problem solving and organizational skills
Minimum of 3 years of experience working in a Dealer Services, Account Services or similar role required
Experience working within a Mutual Fund Transfer Agency or related industry required
Equivalent education and experience will be considered

Junior Dealer Listed Equities Resume Examples & Samples

The execution of trades for two international products
Recently completed tertiary education with experience gained in a corporate environment, professional or financial services experience is preferred
Strong numeracy, excellent attention to detail and the ability to think on your feet
High levels of both verbal and written communication skills and a desire to interact with others to reach conclusions
An ability to learn rapidly on the job
The ability to work well in a team, multi task and a demonstrable history of working in a fast paced environment

Senior Client Dealer Services Rep Resume Examples & Samples

UG – Degree in any stream apart from areas of Computer Science and BE
Experience in serving customers in a correspondence – preferably in the Financial Industry
Proficient in English and Hindi any other language/s along with the 2 will be a value add
MS – Office knowledge would be a value add
Basic knowledge of Share trading and Mutual funds will be a value add

Client Dealer Services Rep Resume Examples & Samples

Service shareholder, dealers, back offices, and sales with prompt responses to telephone/written inquiries regarding account and fund transactions. Provide callers with detailed policies and procedures as well as giving support for web-based applications
Work directly with our Buenos Aires and Luxembourg offices and possible interaction with other International offices
Responsible for the timely and accurate processing and monitoring of all daily non-electronic dealing processes as defined by the St. Petersburg servicing model
Build and maintain relationships with the back office clients, broker dealers, shareholders, and sales by effectively resolving queries and complex service issues
Actively take part in communicating issues to departmental management, provide assistance in looking for and developing solutions to issues
Comply with department policies and procedures as well as all regulatory requirements
Provide response to internal customers
Support the company goals
Production-related activities involving direct processing or phone contact with the departments valuable customers
Complex problem solving for cases and situations requiring special attention and prompt resolution. Conduct data research and analysis to maintain the data integrity
Assist the management team by monitoring the implementation of policies and providing constructive feedback
Communicate and interact effectively with other Franklin Templeton departments to achieve the service goals of the department and Transfer Agent
Bachelor’s degree or equivalent experience. Equivalent experience should include working for a minimum of four years in a customer service environment, preferably some of that time in a Transfer Agency or Call Service Center where customer interaction is a critical component of the job
Spanish speaking and writing required
Strong data analysis skills
Detail oriented with strong organizational, time management and follow-through skills
NSCC knowledge preferred

Dealer Finance Recreational Lending Dealer Services Assistant Resume Examples & Samples

Assist loan officers with loan origination process, specifically application and supporting loan documentation through input into internal systems and written and/or verbal communication with dealer client personnel and other third parties such as insurance agents, brokers, outsourced F&I operations, surveyors, etc
Review loan package documentation (original and/or fax funding copies) prior to entry into Appro system. Contact appropriate dealership personnel regarding missing, incomplete or erroneous documentation
Ensure proper lien perfection for all Marine and RV products, including state requirements for titles and/or UCC's and knowledge of First Preferred Ship Mortgages
Discount loans in the Appro system and upload loans to mainframe system. Communicate with loan officer to ensure all contract stipulations are satisfied. Contact appropriate dealership personnel to resolve issues in loan processing
Fund loan proceeds and daily dealer reserve transactions via ACH or cashier's check
Follow-up and collect negative reserve balances due from dealers
Verify insurance on Recreational Lending loan packages. Monitor weekly InsurTrak reports from State National regarding insurance status on existing loans
Monitor Fax Funding contracts. Initiate reversal of ACH/collect proceeds from dealer if original documentation not received after 10 days
Ensure documentation quality via follow-up and clearing of exceptions, maintaining the lowest possible percentage of excpetions (e.g. BP21, NP05, NP16, UC04, UC05, UC17)
One year of experience in banking, finance, or equivalent
Ability to use Microsoft Applications including Outlook, Word, Excel, Access and PowerPoint
Math aptitude with ability to grasp general accounting and financial concepts
Associates degree or equivalent education and related training
Working product knowledge of Bank services

Dealer, Wealth Management Resume Examples & Samples

Trade in the approved instruments both on behalf of the firm as well as on clients' request - this includes foreign exchange, equities, fixed income, mutual funds, etc
Execute transactions relating to the bank's liquidity, cash and/or foreign exchange risk management
To deal and monitor the bank's counterparty and other regulatory limits
Maintain and perform housekeeping of the investment databases, spreadsheets and Selection Lists
Assist in deal implementation activities, including pre- and post-trade management and control checks

Dealer Solution Engineer Resume Examples & Samples

Bachelor's degree in Engineering or related degree
5+ years of product support related experience
Applied Failure Analysis
Ability to navigate key Caterpillar product support systems
Strong attention to detail and mechanical product knowledge
Must possess a strong sense of urgency to resolve product health issues
Experience working with dealers or familiarity with dealer service procedures and past experience working with dealers in a technical nature
Familiar with company policies and procedures
Good knowledge of product applications

Dealer Management Information Analysis Manager Resume Examples & Samples

Oversee the process to produce monthly and quarterly business reports, Key Risk Indicators (KRIs), and analytics. Involves refreshing data exhibits, engaging with the business to understand and provide commentary on trends or emerging risks, and ensuring a high quality final product is delivered on a timely basis
Create powerful final presentation deliverables that tell stories from the insight gained through analytics, and that illustrate / drive the Dealer Management agenda
Participate in business reviews to discuss trends and issues, and take action. Provide visibility on key issues
Understand the various datasets, processes and procedures within Dealer Management and the risks and controls associated with each. Oversee and maintain related process maps, and manage all associated Phoenix action plans and related assessment activities
Identify opportunities to create efficiencies through automation and / or process improvement. Manage project roadmaps and tasks lists; coordinate amongst internal resources or with business partners to achieve goals
Manage multiple priorities, adhering to internal processes and meeting key deadlines
Proven ability to communicate complex information and data in clear and concise, charts, graphs, illustrations; expert knowledge of Power Point and Excel
High tolerance for ambiguity matched with desire to organize it, as well as the ability to handle tight deadlines
Strong familiarity with analytical project lifecycles that involve business understanding, data understanding, data preparation, evaluation
Exposure to data mining models, structures and theories
Ability to interact effectively with different business units, team members, and external client at all levels
Strong written communication and interpersonal skills with a positive, roll-up your sleeves work ethic
Ability to build and maintain strong relationships internal partners and stakeholders
Experience in Auto Originations and Servicing a plus

Cib-equity Dealer Resume Examples & Samples

Provide an Equity dealing service in Taiwan
Primarily responsible for execution of foreign and domestic institutional orders
Coordinate with regional sales traders and the program desk
Accurately take orders from the Order Processing System / Bloomberg / Phone / Email
Adopt a dealing style that will be in line with internal and external regulatory requirements
Provide timely and correct updates to clients
Build foundation of trust with clients by demonstrating an understanding of their needs
Hold trusting relationships with a variety of internal partners and help Impact revenue outside of own product area
Set the tone for the team by influencing others to operate in the interest of the firm and sell broad capabilities
Help drive product improvements to meet changing client needs
Instil a culture of compliance, integrity and ethics within business
Ensure risks on a deal/product are appropriately identified, and are measurable and monitorable in firm's systems
Take ownership for thinking ahead to identify potential future issues, and escalate and help resolve them
Models and promotes coaching and continuous learning. Informally mentors and coaches others
Drives the IB people development agenda through leadership of key initiatives (recruiting, mentoring, training etc)
Understand the firm's approach and policies for managing risks in relevant business and applicable legal and regulatory rules, and follows policies
Provide developmental feedback to team members; effectively deliver tough messages and encourage performance improvement
Solid and demonstrable experience as an equities dealer
Ability to talk in detail your knowledge of the current market (including trends) for Equities in Taipei
Ability to talk in detail your understanding of the entire landscape: knowledge of the client's sector and client's specific business needs and limitations. Deep understanding of client-specific nuances and leverages that help deliver more value to clients and the firm
Ability to use a well established selling style that fits own personality and can effectively adjust it to individual clients as needed
Understands the product cycle and anticipate market trends and impacts across a broad spectrum of products
Ability to communicate concepts and ideas, both verbally and via documentation, and be able to defend their validity and target messages to different audiences
Ability to talk in detail of your understanding of how to build a strong talent pipeline; identifies and works to retain strong performers

Dealer Development Rep-texas Resume Examples & Samples

Develop and maintain volume levels commensurate with assigned territory objectives
Identify and close key dealers that can be strategic partners
Serve as liaison between dealers and each 5/3 department
Develop dealership personnel relationships through training, deal structuring, credit involvement, assisting in paperwork, and working deals
Provide competitive information / intelligence - gather / analyze market data
Support cross-sell opportunities
Minimum of 2 years Consumer Indirect Lending or related field experience
Must be able to effectively work with outside customers to resolve issues consistent with 5/3 guidelines, policies, and programs

Icg-local Markets Treasury Dealer Resume Examples & Samples

At least Graduate, strong preference for Post-Graduate degree
Minimum 5-7 years experience in Markets in a risk taking function, with good track record
Good knowledge of Markets, and various Markets products

Dealer Management Operations Manager Resume Examples & Samples

Partnering with Legal to review new submissions from Guaranteed Asset Protection (GAP) providers
On-board approved GAP Waivers and Insurance forms, promptly communicating updates / changes to the business
Maintain the approved GAP list and monitor associated key requirements and risks, making recommendations for updates as needed based on trends noted
Oversee the administration fee process and associated ongoing reconciliation of fees invoiced to fees received, following up when necessary
Track and report volume and performance associated with approved GAP providers
Support Originations teams (Sales, B&F, National Accounts) with troubleshooting and inquiry resolution related to GAP
Manage the GAP Non-remittance Review process to ensure customer GAP policies are in place as intended. Act to correct any issues found within the review, with focus on uncollected refunds for cancelled products
Research product providers including company background, public records and complaint history with Chase, as applicable
Support the evaluation of new aftermarket products
Assist in resolution of customer issues pertaining to Aftermarket products as needed
Support Risk Control Self Assessment (RCSA) and Controls Testing related to the Aftermarket Product Process
Understanding of aftermarket products industry and providers, as well as the associated sales process by dealers
Ideal candidate will have sold aftermarket products knowledge/experience, worked for a product company or in a dealership, or have held a comparable sales or marketing position
Knowledge of the auto finance industry, understanding of auto finance originations processes including Sales/Credit Management/Funding, and Risk Management, are essential. Customer Service experience a plus
Effective communication skills in planned and ad hoc situations; articulate in verbal and written communication to all levels of the organization
Strong interpersonal skills with a track record of initiative, resourcefulness, and creative problem solving
Prior experience with accessing and interpreting MIS is preferred
Strong analytical skills and attention to detail, ability to handle multiple competing priorities with a sense of urgency
Goal-oriented self-starter with proven ability to work independently
Undergraduate degree preferred

Analyst / Trainee Dealer Resume Examples & Samples

Trading and balancing the banks same day funding requirement in over 30 currencies
Working as part of a small dynamic team
Analysing and managing Macquarie's FX and interest rate risk exposure
Opportunity for further development in trading FX and Interest Rates markets
Evening shift from 2-3pm to midnight covering both London and US markets
Be highly numerical with exceptional financial analysis/excel skills
Display excellent written and verbal communication skills, and communicate ideas succinctly
Self starter able to work independently in a challenging and fast paced environment
Work with stakeholders at multiple levels and build relationships quickly
Show a desire and willingness to learn and develop risk trading skills in financial markets

CSS Dealer Resume Examples & Samples

Experience in a client-facing role
Preferably have experience interacting with Global Markets and have some Markets product knowledge
Passion for financial markets

Manager, Dealer Channel Resume Examples & Samples

Develop relationship with management counterparts within the Channel, as assigned
Develop familiarity with the larger end-customer relationships within Channel
Work with Channel counterparts to develop and monitor metrics for customer satisfaction and program effectiveness
Travel up to 25% as required
Act as the internal knowledge source for CFS associates on the office equipment market & direct programs
Plans, organizes and executes projects according to established milestones
Facilitate process improvement within CFS and work with channel counterparts to develop better communication and process enhancements
Action oriented and adaptable to changing conditions within CFS
Ability to make sound, fact based timely decisions
Strong Leasing and Financial Services knowledge and skills
Creative and innovative. Strong planning and organization skills
Strong relationship skills
Responsibilities also include managing conflict and building trust throughout all of Canon
Management of an internal client services staff is a key responsibility of this position. Providing associates timely, candid and constructive performance feedback; developing associates to their fullest potential to enhance career growth; recognizing and rewarding associates for accomplishments
Education Required: Requires a bachelor's degree, preferably an MBA or equivalent work experience
Experience Required: 7 – 10yrs experience in the financial or customer service industry supporting the office equipment industry

Senior Client Dealer Services Rep Resume Examples & Samples

UG Degree
Experience in the financial business and customer service
A minimum 3 years of work experience in an Inbound Call Centre environment
Work Flow management

Field Audit Representative Ontario Dealer Finance Centre Resume Examples & Samples

Complete flooring, leasing and daily rental audits, according to approved schedules and audit policy, to ensure records are accurately maintained and any potential risk issues identified and escalated as appropriate by
Performing physical audits of financed vehicles and/or associated documentation
Identifying and reconciling discrepancies with the client
Gathering additional information, as required
Completing documentation and reporting audit findings, according to Bank guidelines
Conducting further follow-up or supplementary audits, as required
Ensuring compliance with Anti Money Laundering and Know Your Customer policies and requirements
Develop a working relationship with Dealer Principals and/or other key employees by
Approaching the client with issues in a supportive and professional manner
Providing clear direction and guidance relating to the guidelines and requirements of inventory management
Completing audits with limited disruption to dealership operations
Assist Senior Client Portfolio Analyst - Audit and Audit Officer, as required
Knowledge of the Automotive industry is an asset; however, not mandatory
An understanding of risk management processes, is preferred
Proficiency in Microsoft Word, Excel, and Banking systems is an asset

Account Executive Franchise Major Dealer Resume Examples & Samples

Must be knowledgeable and educated on all products and services that NextGear Capital offers including inventory financing (floorplan) and the company's Ancillary Products and Services
Develop an aggressive sales plan within a defined market
Build prospect list through effective cold calling, lead follow up and referrals
Conduct cold calls each week to solicit new relationships for NextGear Capital
Follow up on all leads provided on a daily basis with a sense of urgency
Increase overall loan volume and credit line utilization through continued follow up with existing customers
Hit target levels of performance in new applications, dealer activations, new loan volume and credit facility utilization
Responsible for initial review of potential NextGear Capital customers prior to submitting an application to underwriting
Monitor applications throughout the credit process
Responsible for activation and orientation of new customers
Hit target levels of performance in enrollments and sales of NextGear Capital’s Ancillary Products and Services
Develop a strong relationship with manufacturer representatives in assigned territory
Work closely with Product Line Managers to provide leads for new manufacturer relationships and programs
Attend Trade shows, conventions and dealer meetings to increase NextGear Capital's presence
Assist with field collections as requested
Of the automotive industry Franchise Major Dealers (various sectors)
Of the finance industry (various sectors)
Sales Management (develop leads, contract customers, portfolio growth)
Strong time management skills and ability to manage deadlines
Must be comfortable in a high pressure, results driven and fast paced work environment
Must be proficient with Microsoft Office and Outlook with ability to manage high volume of electronic and voice communications
Ability to learn company operating and reporting system plus Microsoft CRM
Four year collect degree preferred
5 years of experience in sales and portfolio management preferred
3-5 years experience in finance or auto industry preferred

Dealer Finance Center Manager Resume Examples & Samples

Manage the retail portfolio to ensure that the following key performance measures meet predetermined objectives: a) Profitability; b) Growth; c) Quality
Develop and implement marketing strategies to effectively promote Dealer Finance products in the market area. Lead and participate in calling efforts (individually and jointly) with Dealer Relationship Managers (DRM), Lenders and Community Banking personnel
Conduct frequent training sessions with Dealer Finance lending personnel to ensure the high level of technical expertise and understanding of the indirect lending function needed to deliver quality indirect lending products and services
Originate required indirect production volume to support Center's growth objectives. Perform as a producing manager
Work closely with Risk Management and Lender Support to develop and implement a successful and consistent underwriting and buying strategy
Conduct frequent training sessions with Dealer Finance personnel to ensure a high level of technical expertise and understanding of the indirect lending function to deliver quality indirect lending products and services in keeping with best practices and client service standards
Participate directly in the preparation of the annual profit plan
Conduct periodic surveys to determine market rates and notifies Dealer Finance Administration of the results of these surveys
Conduct periodic reviews of indirect paper being purchased to ensure that a high standard of acceptability is maintained
Supervise and manage the Dealer Finance Center and the DRM. Directly supervise all lenders and assistant manager. Indirect management responsibility for all positions in Dealer Center, including hiring, co-approving or recommending salary adjustments, performance reviews, terminations and resolution of any employee issues
With the cooperation of Community Banking personnel (Regional President, City Executive, Business Service Officer) and the DRM, participate in the solicitation of new and existing dealer relationships through an on going dealer calling program
Approve dealer credit limits within authority limits and complete all required documents related to the establishment and renewal of dealer lines to be forwarded to Dealer Finance Administration for co approval
Provide technical assistance to the dealer's staff regarding the proper documentation and processing required on indirect retail programs, and other training as requested by the dealer
Closely review pricing strategies relative to risk, maturity, prevailing market rates and cost of servicing
Notify Dealer Finance Administration of competitive pricing, products, maturities and procedures
Monitor current market conditions and advise Dealer Finance Administration of any events that may affect the indirect lending program
Seven years of relevant experience
In depth knowledge of indirect auto lending function
Ability to sell indirect lending program to dealers and field personnel
Ability to manage subordinate personnel and interact with Community Banking peers
Ability to analyze and spread dealer financial statements
Completed and passed self-employed borrower analysis, tax return analysis or equivalent

Manager, Dealer Experience Resume Examples & Samples

Lead development of the end-to-end Dealer Experience initiatives
Identify and lead business case strategic opportunities to deliver best-in-class customer experience to our Dealers
Develop programs and influence the strategic direction of various high-impact projects that impact the dealer experience
Identify key decision, issues and risks to initiative implementation and escalate as required
Work closely with functional partners to assist in change management initiatives, including process, protocol and communication activities
Recommend and highlight fundamental shifts in process/technology/people to deliver on TD Brand promise to our Dealers
Develop strong relationships with key internal partners. Coordinate priorities and dependencies, with partners, requiring strong communication, negotiation, influencing skills and organizational awareness. Work on cross functional teams to deliver on program/project outcomes
Perform research into pan-TDAF business initiatives in conjunction with other business areas within TDAF and TD in a consulting capacity
Act as an expert individual contributor providing consultation and recommendations on dealer experience matters across TDAF
Develop the appropriate metrics, reporting and feedback processes to make sure the dealer experience becomes an ongoing discipline of the business, including JD Power and Dealer CEI
Knowledge and or relationships in auto finance space would be considered an asset
Proven leadership skills and has the ability to both make decisions independently and work well with others
History of making an impact, developing and executing on strategies and delivering superior results in both the short and long term
Personal presence, intellect, energy and drive to succeed in a high-performance environment
Operates with passion and a willingness to challenge the status quo
Organizationally astute, with superior influencing, collaboration and communication skills
Strong influencing and people management skills
Excellent verbal, written, presentation and problem solving skills
Proficiency with Microsoft Office: Word, Excel and PowerPoint
May require some travel

Credit Solutions Manager Ontario Dealer Finance Centre Resume Examples & Samples

Contributes to the profitable development of Automotive Commercial Credit business by
Ensuring the timely analysis, structure and presentation of credit / financial solutions proposals within a prescribed portfolio
Providing prompt and sound recommendations in the analysis and adjudication of credit proposals
Ensuring that communications clearly convey the rationale for decisions
Recommending alternative terms, conditions and covenants to provide viable banking proposals to clients within sound credit lending practices
Ensures accurate communication of the terms and conditions of an authorization and supervises the effective and timely implementation of same by
Writing or reviewing all written authorizations to ensure accuracy, completeness and clarity
Ensuring prompt follow-up for acceptance of the authorization and reacting swiftly to any problems, amendments, extensions, reporting to senior management where necessary
Promptly and effectively addressing issues surrounding the adequacy, quality and completeness of loan documentation and security
Liaising on any required changes with the (Sr.) RM and following up for the accurate execution and delivery of same prior to disbursement of funds
Ensure the ongoing quality of the assigned credit portfolio by
Advising senior management of any credit weaknesses developing within individual accounts, by ongoing awareness and analysis of relevant financial, legal, technological, environmental and industry information
Adhering to any regulatory and internal Bank policies and requirements
Complying with regulatory requirements as part of the service process, including Know Your Customer (KYC), Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF), Privacy, and Occupational Health and Safety (OHS)
Contributes to client service support by
Responding to and resolving client calls pertaining to credit lines, general inquiries or issues
Establishing and maintaining strong working relationships with key officers and advisors of assigned dealer accounts
Accompanying (Senior) Relationship Managers on occasion, to establish / maintain rapport and obtain relevant information about the dealerships
Good commercial credit knowledge and proven ability to make sound credit decisions,
Superior accounting, financial analysis and risk assessment skills
Superior communication skills (both oral and written)
Strong interpersonal skills with a focus on team building
Working knowledge / experience within the automotive industry is preferred, but not mandatory

Flow Trader / Dealer Resume Examples & Samples

Be highly competitive and driven by success
Be a quick learner and have attention to detail
Be able to multi task and willing to work under high pressure
LI

Dealer Desk Coordinator Resume Examples & Samples

Work closely with sales to ensure necessary documentation is obtained for approval and updated as needed
Compile and review required supporting documents for dealer approval process to ensure signed agreements have been properly executed and required documentation is present and current
Identify and understand different licensing and OCC requirements
Provide detailed Dealer Documentation Management and account records management with both electronic and physical files paying close attention to security and customer confidentiality
Obtain Dun & Bradstreet reports on dealers and credit reports when necessary
Maintain internal spreadsheets and update department records
Maintain, update and identify potential discrepancies with information in the Daybreak and online for Dealer Track and Route One
Assist sales, credit, operations and dealers with questions regarding dealer packages, statuses, missing funds, agreement changes and following up on missing and miscellaneous items
Manage a high volume of e-mail & phone interaction with Sales, Funding, Accounting, Titles, & Dealers
Answer inbound calls and direct them to the correct department or sales team
Provide explanations of adverse action letters to inbound callers
Answer all e-mails and phone calls and advise on action required in a timely manner
Minimum of 1 year related work experience in an office environment with working knowledge of office equipment including but not limited to scanning, copying and fax machines
Must be a self-starter and willing to complete a high volume of detailed work each day independently, while interacting effectively with co-workers and customers
Ability to work under daily deadlines with the possibility of overtime and occasional Saturdays to assist Sales and Funding as needed
Must be motivated to succeed, maintain a positive attitude and accept constructive criticism
Must be able to demonstrate strong oral and written communication skills, including the ability to generative high-level business correspondence, prepare, proof and present memos, letters, reports, and presentations
Must be proficient in Microsoft Office products, including: Outlook, Excel, and Word
Ability to successfully juggle several different tasks simultaneously
Ability to problem solve and make tough but logical decisions
Must be able to sit for long periods of time at a computer

Owner & Dealer Info Intern Resume Examples & Samples

Must be enrolled at a University/College or Graduation date must be within the last six months
Website Production
Project Management

Dealer / Customer Representative Resume Examples & Samples

Use customer profiles to determine what products, future sales, or concerns the customer may have about previously purchased Caterpillar equipment
Develop customized tours to address customer's needs
Provide in-house training to all Visitor Service Representatives, Certified tour guides, and Dealer Customer Interpreters that assist on factory tours
Provide training experiences for the Dealer Customer Interpreters
Maintain, protect, and secure Caterpillar assets
Bachelor's Degree or equivalent work-related experience
3 to 5 years of relevant marketing experience and understanding of the factory environment
Excellent human relations skills
Self-starter with leadership skills
Strong business knowledge
Strong mechanical aptitude
Valid Driver's license
General understanding of the Caterpillar organization, products, and experience working with customers, and dealers
First Aid/CPR certified
No Relocation Assistance is available for this position

Dealer Service Loaner Coordinator Resume Examples & Samples

2-4 years’ experience in automotive retail activities, preferably automotive leasing
2-4 years professional customer and/or dealer contact experience, specifically service loaner process management
HS Diploma
Strong analytical and sound business skills to balance dealer satisfaction, education, and guidelines and practices
Responsible for building and maintaining relationships with VW and Audi dealers, VCI and VWGoA Field Personnel, VW and Audi Brands
Strong interpersonal and team building skills
Organized approach to work and meeting deadlines, proactive, highly adaptable to changing priorities, able to formulate and support own ideas, yet be open to alternatives & able to work independent of direct supervision
Proven written & verbal communication skills
Proven ability to exercise independent judgment and function in highly ambiguous situations
Accurate data entry along with strong MS Office (Word, Access and Excel) skills
Strong presentation skills and/or training experience
Consumer or automotive financing knowledge and sound understanding of dealership operations

Dealer Lending Services Consumer Loan Specialist Resume Examples & Samples

Audits, funds, and boards Indirect Loan and Lease packages
Minimize risk of loss to the Bank by ensuring the completeness, accuracy, and compliance of retail consumer credit documentation through the audit, funding, and boarding process
Ensures predefined timeline for turnaround is met
Ascertain, resolve, and/or escalate problems that may impact the Bank’s ability to disburse proceeds to the dealer or broker
Communicate with the dealer regarding funding package documentation problems and offer/provide assistance in resolving problems
Ensure the quality of applicant and contract information. This information will autoboard to the Bank’s accounting system and ultimately be used as the Bank’s primary reporting tool in determining risk, profitability, collateral and customer location information
High School Diploma or GED required Required Experience
Maintains working knowledge of standards and procedures
Maintains knowledge of systems and applications
Supports other areas of Indirect Lending Operations group as needed
Ability to interact with management and team members effectively

Dealer Services Associate Resume Examples & Samples

Candidate will be responsible for the onboarding and servicing of institutional clients investing in BlackRock offshore funds
Interacts with various internal and external business partners to the ensure all new accounts are established and in good order within that stated SLA
Candidate will need the ability to hold all business partners accountable for deliverables and Service level Agreements (SLAs)
Candidate will need the ability to work independently
Candidate will perform analysis on new relationships to determine documentation requirements
Candidate will handle research requests from business partners and clients
Candidate will need to effectively communicate issues and take the initiative to resolve problems when dealing with internal and external business partners
Candidate should be highly motivated to provide world class service to clients and business partners
Must be able to recognize high risk items and escalate items or seek assistance to minimize exposure to BlackRock
Continuously work to improve brokerage and fund operations skills/knowledge and overall industry knowledge
Candidate should be able to assess operational effectiveness and make suggestions to streamline functions
Requires the ability to work flexible hours
A minimum of 3-5 Years of Fund Operations, Brokerage Operations or Transfer Agent experience and/or Mutual Fund Transfer Agency and Mutual Fund Administration experience
Strong interpersonal and phone skills
Strong attention to detail, communication, organizational, and management skills needed
Microsoft Word, Excel, PowerPoint and Adobe skills required

Fixed Income Dealer, Wealth Management Resume Examples & Samples

University Graduate in Business Management/Finance Discipline would be preferred
HKSI LE Papers 1, 7 and 8 or equivalent is preferred
Relevant 2-3 working experience is preferred

Dealer Remarketing Process Specialist Resume Examples & Samples

Work with various departments to consistently document current processes across VCI Dealer Remarketing, including
7-10 years overall professional experience
5-7 years in automotive and/or automotive finance
Broad understanding of automotive finance business and processes
Project management – design, reporting, delivery
Demonstrated competency in developing efficient solutions to complex business problems
Automotive field and/or automotive retail experience

Dealer Service Representative Resume Examples & Samples

3-5 years’ experience preferable in the Running/Outdoor industry with inside or outside sales experience
Proven track record of exceeding performance metrics
Knowledge of JDE or a similar Sales and Inventory ordering systems
Excellent Microsoft Office skills
Detail oriented with strong organizational skills and excellent follow-through
Ability to create strong personal relationships through verbal & written communication skills which lead to Sales
Must be self-directed, motivated to take initiative and is able to work with little supervision
Passion for the outdoors, including being a runner

Treasury Centre Dealer Resume Examples & Samples

Execute FX, money market investments and loan draw downs approved by the Treasury Management at best possible rates
Ensure all deals abide by cash-management procedures when performing their duties
Maintain good relationship with our panel of counterparty banks
Provide support to treasury team
Manage ad-hoc/special projects
Prepare measurement reporting to the management

Dealer Services Specialist Resume Examples & Samples

Parts Logistics experience
Microsoft Office Suite proficiency in Word, Excel, PowerPoint and Outlook
Ability to type 35-45 wpm
Excellent written communication skills
Superb telephone skills
ET-2000 (SAP)
Knowledge of key PDC functions/processes
Influencing, conflict resolution, negotiation skills
Problem solving: ability to understand a problem and figuring out the best way to solve it
Resource management – thinking about the pros and cons of different options and picking the best one
ETKA parts catalog experience desired
Dealer retail experience desired
Customer Service experience desired
Database management skills highly preferred
Automotive technology understanding

Manager, Indirect Authorized Dealer Resume Examples & Samples

Manages ongoing relationships with third-party vendors, and developsand distributes promotional and communications materials
Ensures adequate product supplies, trains vendors' sales staffs, andresolves retailer/dealer/agent issues
Serves as liaison to channel partners with regards to any sales relatedissues
Performs sales activities for an assigned geographic area orproduct/service line through indirect sales channels to achieve or
Help their team build relationships through coaching and development of dealer partners to help drive sales and increase knowledge of Comcast services
Manage incentive programs that encourage desired performance from dealers
Ensure that all merchandising and collateral is in compliance with Comcast's standards. Audit to ensure that all signage and brochures are displayed properly. Coach dealer management regarding importance of compliance
Facilitate in-store training programs to ensure all dealer employees are aware of Comcast's competitive advantages and how to most effectively position our products and services. Serve as a subject matter expert on all Comcast offers and support dealers in implementation, marketing, and incentives
Train coach and educate dealer employees on Comcast's competitive advantages, products and services, promotions, methods and procedures, and G2B ordering system. Provide both formal and one-on-one training and coaching sessions as needed to ensure dealer store quotas are met and exceeded
Act as a company representative at dealer locations to provide support and engage in side-by-side selling/shadowing during periods of high traffic (holidays, special events, grand openings, evenings, weekends, etc.). Observe employees sales techniques and customer interactions and coach on Comcast selling strategies

Treasury Dealer, Based Resume Examples & Samples

Assist in the daily management of Bank Treasury positions for both Shanghai and Beijing Branches. Provide adequate funding at transparent market pricing to the commercial departments including Lending Services and Financial Markets while maintaining a prudent liquidity position and balance sheet
Ensure full compliance with all internal and regulatory limits and ratios
Assist with the development of a diversified funding base through regular interaction with our deposit customers and interbank counterparties
Effectively communicate relevant market information and internal liquidity/balance sheet developments to all internal stakeholders
Work closely with the Country Head of Bank Treasury to achieve the BT P&L target

Fixed Income Dealer Resume Examples & Samples

Executes daily requirements for fixed income trades taking into account such factors as short-term sentiment, technical conditions and market liquidity
Reports to the Trade Management Oversight Committee for review of best execution and trade performance
Formulates timing strategy and selection of appropriate broker to work towards “best execution”
Assists Portfolio Managers in formulating tactical trade implementation strategies
Provides portfolio managers with ongoing information about market sentiment, trading environment, trading volume and price volatility
Communicates with brokers in an accurate, precise and professional manner and maintains good relations with all individuals and/or companies having dealings with RBC GAM UK
Understands RBC vision, as well as supports and reinforces targeted behaviours that contribute to RBC goals
Participates in daily discussions on various investment issues
Macro data monitoring – follows and understands macro data of the major countries in the region
Prepares customized reports as required
Business Degree or similar preferable
Knowledge of quantitative methods including basic probability and statistics
Positive attitude, ability to prioritize and be a team player

Dealer Performance Manager Resume Examples & Samples

7-10 years of experience with 5-7 years of automotive related experience. Prefer candidates with dealer contact experience with 3 years of Dealer Development experience in both dealer facing and corporate environment
Master's Degree in Business related field
Proven performance track record in Field position(s)
Demonstrated ability to read and understand Dealership Financial Statements; ability to draw conclusions regarding dealership operations and effects on dealership profitability
Demonstrated strong written abilities
Demonstrated presentation abilities
Ability to communicate status to all VW stakeholders in a timely & concise manner
Ability to manage various process improvement programs
Think Cell
Experience with Dealer Management System software
Experience with Data Management Systems
Customer problem resolution experience

Dealer Resume Examples & Samples

Performing as the market leader in their assigned territory. This will be accomplished by significant sales call activity and by serving as the product champion for the territory assigned
The successful candidate will achieve their own loan production goals while providing leadership and assistance toward helping the regional Relationship Managers achieve their production goals
Create and implement an overall sales and marketing strategy for the assigned territory
Gather market intelligence for the territory related to key prospects, competitor analysis, and pricing strategies

Dealer Financial Services Audit Admin Resume Examples & Samples

Schedule and coordinate all new inventory takeout audits with DataScan, Field Services, Relationship Manager, Clients and Documentation Specialist
Balance all new takeout audits to ensure that each unit and value equal any lender takeout balance, Release Letter and/or client inventory balance sheet. Work with Relationship Manager, Dealer and Documentation Specialist
Submit Client add/change form to DataScan for all routine client audits, listing all dealer inventory sites according to client's Credit Approval and Inventory Financing and Security Agreement
Work with Data Scan to monitor and ensure each audit is scheduled and completed in a timely manner. Post routine audits in the CMS Audit Calendar and DFS Sharepoint site as well as maintain an excel spreadsheet showing each client's audit schedule and date
Reconcile each audit and follow up with any discrepancies or open issues with Relationship Manager and Client and report any unresolved issues to the Credit Audit Manager for resolution
Confirm rental contracts by calling 30% of each dealer's rental customer to confirm rental unit status
Meet with Credit Audit Manager weekly to go over each audit and once approved, clear the audit in WMS, scan, copy and file into electronic customer file as well as SharePoint Relationship Manager File and paper audit file
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Vocational/Technical Degree in required
4 to 6 years of directly related experience
Excellent customer service skills, including verbal and written communication
In-depth knowledge of dealer flooring loans
Strong knowledge of banks software programs
Compile statistics and reports
Maintain logs

General Manager, Dealer Remarketing Resume Examples & Samples

Responsible for ensuring that wholesale gross and net wholesale proceeds of all used VWG of America/Audi of America vehicles are maximized by obtaining the highest possible return, ensuring the highest reported market values (used car guidebook)
Responsible for the direction of several primary functional areas: Upstream Wholesale Sales, Midstream Wholesales Sales, Physical Auction Wholesales Sales, Marketing, Logistics, Arbitrations, and the Auction Vehicle Reconditioning/Certification Program
Establish virtual and physical auction strategies which include auction volume objectives, disposition methods, physical locations, e-business activity, brand mix and branded marketing techniques
Direct a vehicle reconditioning/certification program designed to positively influence gross selling prices and guidebook values
Establish policies and procedures to positively influence the market value of VW, and Audi Pre-Owned Vehicles while maintaining cost effectiveness
Direct the Dealer Remarketing Call Center as it relates to incoming dealer, field, and brand calls; keep pace with business demands, technologies, and dealers needs
Direct the development and maintenance of Keep it Audi and Affinity Remarketing Programs ensuring the highest level of dealer satisfaction
Collaborate with brand teams, field staff, and dealers to enhance dealer satisfaction and loyalty through various brand and sales operations initiatives
Monitor trends in the remarketing of used vehicles and implement strategies to ensure maximization of vehicle value
Collaborate with VCI and Brand business leaders to develop, communicate and execute business technology initiatives to ensure achievement of business objectives and strategic vision
Develop and maintain relationships with specific Dealer Remarketing vendors including upstream sales, vehicle transportation, and physical auction houses, while monitoring performance to ensure efficiency and a positive customer experience
Act as liaison To the Quality Engineering Technical Teams in Europe and Mexico. In coordination with the VWOA Service team, develop and implement various quality corrective action programs for and with auction vehicles
Direct auction and certification strategy and objectives for subordinates’ respective area of responsibility
Implement and direct auction sale standards, including facilities, auction and corporate operations, buyer relations, third party relations, proceeds, transportation, condition report writing, marketing and marketing incentives
Keep informed of used vehicle values and trends within the industry, evaluating the effect they have the Volkswagen, Audi and Bentley used vehicle remarketing efforts; recommending action, as needed, to the Remarketing Committee
Evaluate VCI’s wholesale remarketing efforts versus the competition recommending and implementing changes
Monitor wholesale used vehicle guidebook prices and inform the Remarketing Committee and the Brands of unusual developments
Directly interact with Used Vehicle Guidebook companies, focusing attention to situations where VWGoA products are being under-reported in value
Actively participate as a member of the VCI Remarketing and Residual Value Committees providing expertise in the area of used car values and industry trends
Prepare, present and monitor the Dealer Remarketing Budgets (Administrative & Operational Budgets)
Work with employees to set attainable objectives and priorities, motivating their behavior and celebrating their successes
Develop and enhance the skills and talents of employees through on-going training and learning, creating an environment of learning
Inform, advise and support employees in their Dealer Remarketing management role, coaching their performance and behavior
Represent VWGoA/VCI as Associate member of the National Auto Auction Association
Participate in Planning Round discussions; establish and monitor the Dealer Remarketing Tactical, Marketing, and Administrative and vendor budgets
Manage employees to set attainable goals, maximize productivity and attain company targets and vision
Bachelor's Degree. Business / Finance or related field
10 or more years of relevant experience
5-7 years of supervisory experience required
VW / Audi Product, Service and Warranty experience and knowledge
Minimum 10 years professional related wholesale automotive experience
Minimum of 5-7 years leadership experience
Knowledge of the Auction and Retail Automotive Dealership processes
Extensive experience with the wholesale automotive auction industry
Extensive PC experience (Word, Excel, PowerPoint, etc.)
Hands-on experience in dealer interactions, conflict resolution, sales initiatives, customer insight and service effectiveness
Analytical and conceptual thinking – using logic and reason, creative and strategic
Computer savvy – skilled in the use of software
Integration – joining people, processes or systems
Problem solving
International Scope: Ability to manage and direct a team of local and field employees stationed across the United States. Manage the VWOA/VCI/relationships with U.S. Auction Houses
Customer-Supplier Responsiveness: Ability to develop and maintain positive working relationships with multiple vendors. Able to identify customer needs, reduce gaps and respond effectively to fulfill commitments
Represent VCI in a number of settings ranging from repair shops, auction events, customer contacts and industry conferences maintaining a positive and professional image
Negotiation skills to secure favorable agreements with multiple vendors at each auction location
Communication: Effectiveness in listening and expressing verbal and written viewpoints to varied audiences. Ability to convey ideas concisely, clearly, persuasively, accurately and logically
Team Orientation and Attitude: Ability to develop and maintain positive and cooperative work relationships
Adaptability and Flexibility: Versatility to respond to unfamiliar tasks and changing needs, priorities, direction and timing. Willingness to accept new approaches, changes and develop options to overcome problems, obstacles. Stay current with changing knowledge and skill requirements
Customer-Supplier Responsiveness: Ability to develop customer-supplier relationships, identify customer needs, reduce gaps and respond effectively to fulfill commitments. Present positive and professional image during contacts with others
Initiative and Creativity: Recognition of necessary new tasks, self-starting ability to pursue and complete tasks, meet deadlines, develop new and better methods to achieve goals
Planning and Organizing: Capability to plan work systematically and practically, establish priorities and schedule tasks to utilize oneself, personnel and material cost effectively
Diversity Orientation - Commitment to continuous learning and behaviors that recognize, value and leverage the skills, knowledge and talents of diverse population groups and cultures both internally and externally
Proven leadership skills in leading a diverse multi-process teams with focus on positive and cooperative work relationships with business partners, while maintaining an environment of trust and respect
Proven ability to communicate both written and verbally to varied audiences, conveying ideas clearly and persuasively
Respond to changing industry trends and implement market/technology initiatives as needed
Analyze and monitor data for changing trends; use judgment to evaluate solutions and make decisions
Master's degree. Business / Finance or related field
Specific Volkswagen and Audi product knowledge

In Dealer Systems Developer / Analyst Resume Examples & Samples

Architecture design
Coding
All forms of testing (unit, integration, regression) to validate application changes
Implementation
Identification of process improvement opportunities and leading the implementation efforts
5+ years of varied experience in IT
5+ years of experience with J2SE, J2EE, and JavaScript
5+ years of experience with Weblogic or Websphere
1+ years of experience with WebServices
1+ years of experience in UML
5+ years of experience with Object Oriented Analysis and design concepts
2+ years of experience using tools for testing such as HPQC/ALMS
Technical skills in JAVA, XML, Web Services and DB2
Working knowledge of J2EE patterns, object oriented analysis
Knowledge and experience with the system development lifecycle (either waterfall or Agile)
Ability to multi-task and work on multiple critical projects
Strong problem solving, project planning, systems analysis, teamwork, and organizational skills
Self-starter with a high degree of motivation
Experience with Linux operating system

Dealer Finance Process Manager Resume Examples & Samples

Five years of experience in auto finance
Demonstrate ability to identify, analyze and resolve problems
General knowledge of complex support systems, department efficiency and productivity, personnel policies and procedures
Strong management skills with emphasis on planning, organization and scheduling
Ability to lead large scale projects, reassess priorities and meet deadlines in a constantly changing environment
Strong attention to detail with emphasis on accuracy
Proven aptitude for leadership skills and the ability to learn leadership skills
Proven ability to identify, analyze, and resolve problems independently
Proven ability to grasp general accounting concepts such as general ledger debits and credits as well as other general financial concepts
Proficiency in Microsoft applications such as Outlook, Word, Excel, etc
Ability to learn and become proficient in the floor plan management system

Dealer Finance Recreational Lending Senior Operations Manager Resume Examples & Samples

Provide leadership, supervision, and support to the Recreational Lending Operations team, insuring the achievement of the Bank’s goal for quality, profitability, and growth
Responsible for ensuring the accuracy and timeliness of application entry, loan funding and lien perfection
Responsible for hiring, promoting, mentoring, and evaluation of direct reports
Participate as a member of the Recreational Lending’s senior leadership team in the development of department’s strategies, policies, procedures, and new products
Responsible for the management and tracking of Recreational Lending lien perfection process
Responsible for the development and execution of compliance and quality assurance monitoring
Responsible for the development and execution of user acceptance testing for IT and reporting changes
Responsible for tracking and ongoing reporting for the complaint management process
Responsible for executing BB&T’s vendor management policies and procedures for all department’s vendors
Recommend and develop pricing recommendations in partnership with the Recreational Lending Manager, Recreational Lending Sr. Risk Manager and Retail Credit Administration
Participate in the development and recommendation of policy and procedures changes in partnership with the Recreational Lending Manager, Recreational Lending Sr. Risk Manager and Retail Credit Administration
Administer the Dealer\Broker setup and review process
Monitor peer and industry developments related to Recreational Lending compliance, lending and technology
Bachelor’s degree in business-related field, or equivalent education and related training
Ten years of relevant experience in recreational lending, specifically indirect and or direct lending and/or marketing (primarily Marine and RV) or equivalent experience managing lending and/or marketing in a specialized lending environment
Good knowledge of bank systems/operations
Master’s degree in business-related field or graduate of outside banking management school
Graduate of BB&T Leadership Development Program
Strong understanding of IRM/business development capabilities (e.g. Wealth Management)
Good knowledge of bank systems/operations supporting Dealer Finance Department

Interbank / Customer Dealer Resume Examples & Samples

Communication with interbank counterparties/corporate customers regarding Foreign exchange market, Money market and Derivatives market etc
Executes Spot and Forward Foreign exchange transactions, Money market transactions, Securities Bonds and Derivatives transactions with interbank counterparties/corporate customers by using Reuters, BARX and Brokers
Handle Customer Deposits/Loans and place funds to the market /take the funds from the market
To develop and expand business relationships with interbank counterparties/corporate customers
To Manage and comply with the limits given by the head office /the DNB regulations
Controlling Nostro account and Liquidity positions
Communication with the head office Tokyo/other branches/subsidiaries
To Support and cooperate with account officers in the business promotion department
Cooperation between Interbank dealers and Customer dealers
Related administrations
Sufficient relevant experience in Treasury business (Spot and Forward Foreign exchange transactions, Money market transactions, Securities Bonds and Derivatives transactions)
FX trading operation by taking FX positions
Team player, cooperative and with good communication skills
Able to perform in a small organization and to be an all-round- player in the treasury market
Excellent in using Excel spreadsheets
Excellent written and spoken English
Analytic
To be able to work in a fast-paced environment

Dealer Credit Analyst, Wholesale Lending Resume Examples & Samples

Experience in Financial accounts analysis
Ability to manage stakeholder expectations
A collaborative, team focused approach
Experience in asset finance desired
Commercial lending experience and experience exercising credit approval discretions desired

Dealer Finance Lender Resume Examples & Samples

Efficiently service assigned dealer relationships through the purchasing of quality retail credits by using sound lending judgment and following approved underwriting policies and procedures
Manage assigned dealers within established targets for policy exceptions, booking ratios, portfolio quality and profitability
Develop and maintain a thorough understanding of the Origenate (loan origination) system to ensure quality underwriting and proper documentation of credit decisions
Two years of experience in indirect lending position
Ability to work evenings and weekends

CCB Risk-dealer Finance Resume Examples & Samples

Validation of borrowing base certificates and testing of financial covenants for compliance as dictated by the customer’s underlying loan documents
Taking ownership of your portfolio, acting with a sense of urgency, assessing credit, financial and repayment risk
Utilizing credit skills to author well thought out and concise analysis of DCS relationships using appropriate structure and identifying key risks
Prepare credit approval packages and provide recommendations for approval
Work in partnership with the Bankers to develop Client relationships
Working proactively, in a constructive, diplomatic manner, with both internal and external contacts to keep transactions moving
Demonstrating excellent communication skills both internally and externally and using those communication skills to effectively solve problems
BS/BBA in Finance, Accounting or other Business degree
At least 1-3 years of commercial underwriting/lending/credit experience
Commercial Credit experience is preferred
Auto Finance experience a strong plus
Prior experience in a role utilizing basic accounting principles
Must be capable of multi-tasking and prioritizing in a time sensitive environment
Must maintain a high level of accuracy with attention to detail
Highly motivated team player
Have a solid understanding of computer systems and Microsoft applications

Dealer Finance Recreational Lending Dealer Services Assistant Resume Examples & Samples

Ensure proper lien perfection for all Marine and Recreational Vehicle (RV) products, including state requirements for titles and/or UCC’s and knowledge of First Preferred Ship Mortgages
Discount loans in the Origenate system and upload of loans to mainframe system. Communicate with loan officers to ensure all contract stipulations are satisfied. Contact appropriate dealership personnel to resolve issues in loan processing
Verify insurance over $350,000 on loan packages. Monitor weekly InsurTrak reports from State National regarding insurance status on loans over $350,000
Ensure documentation quality via follow up and clearing of exceptions, maintaining the lowest possible percentage of exceptions (e.g. BP21, NP05, NP16, UC04, UC05, UC17)
Assist loan officers by maintaining up-to-date information in assigned dealer files, including contact and/or funding information, timely filing of related documentation and follow-up on financial statements and other documentation required for the dealer review process
Provide coaching for those in the Dealer Services Assistant I position and assist with and/or complete the most complex work
Three years of experience as Dealer Services Assistant I with demonstrated high performance or equivalent job experience
Demonstrated proficiency utilizing a calculator
Working product knowledge of bank services
Demonstrated ability to identify, analyze and resolve problems independently

Dealer Finance Assistant Manager Resume Examples & Samples

The efficient servicing of those assigned dealer relationships through the purchasing of quality retail credits by using sound lending judgment and following approved underwriting policies and procedures. The expected average monthly new loan production volume for this position should fall between 175 and 225 loans
Directly supervise the clerical staff including the Discount Clerks to insure proper funding of loans and dealer reserve payments
Within lending authority, approve exceptions to underwriting guidelines for other lenders in the Center and assist them with more complex loan transactions
In the absence of the Center Manager, act as Manager making appropriate decisions regarding administrative, dealer client, and client services matters
Complete Dealer Reviews and other credit and sales reports in a timely manner for dealers as assigned
Responsible for ensuring that all necessary documentation and statements for assigned dealers is obtained on a timely basis and each dealer line is approved through the Dealer Review process annually
Responsible for maintaining assigned dealers within established limits and at acceptable overall portfolio quality levels
Develop and maintain a thorough understanding of the Appro (application processing) system, with an emphasis on the analyst program
Assist in training of new Dealer Finance lenders regarding the Appro system and underwriting policies and procedures
Represent the Bank in a professional and mature manner
Two years of college or comparable education and related training
Minimum of 3 years experience in an indirect lending position
Demonstrated capacity to achieve high levels of production and build relationships
Demonstrated skills of a Lender II or III
Complete Cohen-Brown Business-to-Business Workshops I & II

Specialist, Dealer Channel, Month Temporary Resume Examples & Samples

Overall channel responsibility for the Bell Small Business (BSB) portfolio in selected dealer stores
Represent the Dealer channel through relationships with partners at various levels of management and across departments that support the BSB portfolio
Manage and track the BSB program and initiatives with a focus on clear and timely communication and execution
Partner with marketing and operations to maximize and grow Bell Small Business portfolio
Work with the training team on training plans that meet the channel requirements and plan and organize all training for the channel
Ensure that company initiatives such as product and service launches, technology changes and new company practices are effectively executed as appropriate in our Dealer channel
Effectively partner with project stakeholders to drive and execute marketing initiatives
Prime all incentives programs within the BSB portfolio to achieve sales targets
Responsible for project management on program optimization initiatives that involve proposal, process and order implementation
Provide feedback on program improvement and efficiencies
Oversee all channel communications and integration with the sales tools used by the channel
Conduit for channel escalation with the departments that are part of the program
Provide coaching and store visits as needed in conjunction with the BSB Marketing support team
Analyze sales results and work with the Regional Managers to design acceleration plans and programs to drive sales
Business undergrad or equivalent degree
Minimum 5+ yrs experience in a business development, sales, or project management role (retail experience an asset)
Dealer channel / retail management and negotiation experience
Strong project management skillset and experience
Self-motivated person who can work independently and who possesses strong organizational, time management and communication skills
Creative/innovative problem solver with a strategic and analytical mindset
Track record of identifying and delivering on growth opportunities
Excellent enthusiasm and leadership, and a strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environment
Ability to conceptualize, plan, and implement retail concepts
Good working knowledge of PowerPoint and excel
Strong written & verbal skills

100

Senior Client Dealer Svcs Rep Resume Examples & Samples

Perform branch operation functions such as receiving investor applications, time stamping, NIGO checking and inputting details of investor applications at the branch, sending relevant documents to the back office for processing, generating required reports within the prescribed timelines and dispatch of cheques and account statements to investors / distributors
Demonstrate highest levels of quality service in attending to customers as well as effectively handling any grievances/complaints
Attend to branch walk-in customers and to investor calls via telephone.Coordinate with the branch operations team to follow up customer queries
Ensure that branch functions are carried out on behalf of customers in accordance with department and company procedures and regulatory requirements
Any Graduate, preferably in the commerce/ accounting / finance background
Fluent communication in English and possess strong verbal and written communication skills
Knowledge of the Indian mutual funds industry and regulations
Experience in customer services in a supervisory / managerial capacity from the financial services industry

101

Dealer, Balance Sheet, Markets Resume Examples & Samples

Assist in achieving revenue growth targets and maximise revenue/RWA for the Institutional
Support team to achieve the team budget
Support Markets sales team/RM for client business
Full compliance with Global Markets BIM and RAF training
Good Team work and offshore connection
In line with balance sheet limit schedule
Internal auditing rating
2+ years teamwork with Taiwan Markets trading and sales team
Good communication ability
Good financial product knowledge
Willing to take risk management/champion role within Business Unit
Fluent English skill (especially oral and listening) is a must
Stable and willing to learn working attitude

102

Dealer Partner Manager, Workspace Resume Examples & Samples

Manage marketing / social WS
Create branded collateral for sales team & dealers
Manage event schedule for workspace
Own openings timeline + programming

103

Dealer Roll Out Consultant Resume Examples & Samples

MBA or MSc. in Marketing, Economics, Business Management
3-5 Years Experienced in Premium Retail Experience / Retail Merchandising or Sales Management is preferrable
Profound knowledge of the automotive sector is a plus
Sound knowledge in Retail Customer Experience, Sales Management, Customer Treatment, Product Presentation and Customer Relationship Management
Attitude of ‘change perspective&#8217
Firm in Future Retail target picture and change story
Mature and intrinsically motivated
Project management Skill
Continuous learning mentality
Good knowledge of human nature and good social interaction

104

Dealer Finance Operations Specialist Resume Examples & Samples

Interface on a daily basis with all Dealer Finance Auto and Recreational Lending Centers providing guidance to discounters on processing issues
Coordinate new dealer setup and current dealer maintenance to ensure proper set on mainframe and the Dealer Finance origination system
Interface on an as-needed basis with IS and IT staff to assist with design, testing and implementation of system upgrades to the Dealer Finance origination system
Evaluate current discounting processes and recommend changes to achieve greater efficiencies
Interface with Loan Services to ensure proper flow of contract packages between all Dealer Finance Centers and Loan Services. Monitor the processing of any loan rejects and outstanding general ledger entries
Interface with Center Managers regarding Dealer Finance reserve processing issues
Provide external client support by researching title, payment and payoff issues
Provide back-up to the department’s Operations Manager and Chief Operating Officer regarding system and line of business issues
Participate in the settlement process of Dealer Commercial transactions on a daily basis
Perform random post-closing reviews of auto and recreational lending loan packages to evaluate the quality of the discounters work
Perform daily settlement and monthly reconciliation of Automated Clearing House (ACH) funding transactions initiated by Dealer Finance Auto and Recreational Lending Centers
Conduct monthly Discounter Forum conference calls to highlight process changes and to provide a forum to discuss loan processing issues
Coordinate Business Recovery documentation, suspicious incident report (SIR) reporting and other departmental-level reporting
Five years of experience
Sound knowledge of Dealer Finance activity
Ability to work and relate well with peers and various department personnel

105

Dealer Finance Business Intelligence Analyst Resume Examples & Samples

Support advanced reporting and decisioning through the development and delivery of analytical reports
Design, develop and execute reporting solutions to create an enhanced experience for DF and Risk Management users while providing additional portfolio insights
Interact with DF management to define and implement reporting objectives
Communicate with DF users to resolve problems, and establish system and reporting needs/priorities
Partner with DF users through frequent communication and the creation of periodic user forums
Ensure information and analytical support for DF users is being met in a timely and effective manner
Partner with DF and IT to manage reporting environment
Design and develop user interfaces/applications as it pertains to information delivery and “right sizing” for access to reports, OLAP cubes and executive dashboards, as needed
Develop training material and user documentation as it relates to data and report retrieval
Establish strong working relationship with DF users to plan and coordinate the delivery of accurate and consistent analytics, including maintaining existing programs, supervising reporting enhancements as well as tracking and resolving programming/reporting issues
Prioritize and manage ad hoc reporting efforts by providing clear expectations to DF users
Partner with DF and IT resources to develop consistent and automated methods to verify reporting consistency and transparency within Bank standards
Interact with external vendors, as needed, to accomplish objectives
Bachelor’s degree in Statistics, Mathematics, Engineering or related field, or equivalent education and related training
Five years of work experience in developing enterprise reporting utilizing a variety of software and delivery techniques
Demonstrated strong understanding of Structured Query Language (SQL), SQL Server, Business Intelligence (BI) tools, Statistical Analysis System (SAS), and fluency in relational databases via multiple platforms
Strong understanding of reporting and effective methods of communication
Strong project management and leadership skills
Strong conceptual and problem solving abilities
Ability to speak fluent English
Ability to reassess priorities and meet deadlines in a constantly changing environment
Solid understanding of company structure, lending, risk management and banking
Master’s degree in a related field
Experience with the SAS and SAS Enterprise Guide (EG), OLAP tools, SQL, Extract Transform and Load (ETL) tools, SQL Server, MicroStrategy and other BI tools

106

Dealer Analyst Resume Examples & Samples

Credit Decision Experience
Knowledge of credit process & policy
Superior customer service ethic
Motor Vehicle & Equipment finance experience preferred
Ability to multi task in a fast paced lending environment

107

Dealer Banking Lender Resume Examples & Samples

Analyze, approve, decline or recommend for action, indirect consumer credit requests generated by dealerships. Ensure compliance with Umpqua Bank policy and maintain superior portfolio quality
Maintain fast, efficient and responsive service to all dealerships
Assist and counsel dealer personnel on qualifying product parameters
Analyze indirect credit products and recommend changes for improvement in products where needed. Participate in special projects as assigned
Responsible for business development calls and use networking abilities to assist in acquiring new dealer relationships
Responsible for generation of loan totals as per assigned objectives
Responsible for maintaining a portfolio of loans
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World's Greatest Bank."
Bachelor’s Degree in Business or other related field of study, preferred
3-5 years of experience in various aspects of consumer and dealer lending
Advanced knowledge of Umpqua Bank lending policies, procedures and credit documentation requirements
Extensive knowledge of applicable laws and regulations of dealer lending and related areas
Intermediate negotiation and interpersonal skills
Intermediate analytical skills
Proven sales and marketing skills
Basic knowledge of automated loan applications processing systems

108

Dealer Finance Lender Resume Examples & Samples

Produce a minimum new loan volume of 175 to 225 loans per month
Assist in training of new Dealer Finance lenders regarding the Origenate system and underwriting policies and procedures
Three years of experience in an indirect lending position
Demonstrated capacity to achieve high levels of production
Demonstrated ability to work effectively with peers

109

Audi Dealer Franchising Specialist Resume Examples & Samples

Serve as the primary point of contact for Audi of America’s regional network development teams for all franchising-related transactions
Review and process all documents associated with every franchising transaction, and prepare amendments to the Audi Dealer Agreement and the exhibits thereto
Work closely with Dealer Franchising Manager on market-specific analyses to develop, maintain, and execute mid- and long-term network strategy
Coordinate franchising matters with in-house counsel, as necessary
Coordinate and process application package documents associated with Audi franchising matters (ownership changes, location changes, DBA changes, Asset Purchases, corporate reorganizations, etc.)
Review all application package files for completeness, accuracy, and consistency
Evaluate strength of dealer candidates based on available application materials
Create and update time-sensitive documents for all franchising-related transactions, including Audi Dealer Agreements and exhibits
Perform additional administrative duties including submitting invoices and sending monthly reports
Communicate specific transactional matters to state DMV agencies, as required
Proactively communicate major franchising matters to internal stakeholders to allow proper business planning on a forward-looking basis
Prepare and present monthly franchising updates, highlighting primary changes that occurred
Conduct dealer performance analysis as key input into Network Strategy activities
Present a professional image to our field and dealer partners and follow up quickly on any questions or concerns
Coordinate with other internal stakeholders within Audi of America on specialty dealer programs
Experience with review, organization, documentation, and development of legal and other contract-related documents
Bachelor Degree in Business or Pre-Law
Basic understanding of franchise law and corporate structures common in the automotive industry
Experience reviewing financial statements
Experience creating reports in Tableau

110

Dealer Services Consultant Resume Examples & Samples

Review, research, and resolve US online sales arbitration claims for purchasing dealers according to established VCI’s Dispute Resolution Guidelines and Terms of Use
Demonstrate strong analytical and sound business skills to balance dealer satisfaction, education, and vehicle proceed maximization
Identify trends and partner with VCI Field Personnel to provide support and education on the VW Affinity and Keep it Audi Programs, VolkswagenDirect and AudiDirect usage and functionality, and the direct sites' Dispute Resolution Guidelines and Terms of Use
Follow up with dealers on vehicles that have not been grounded within three business days. Identify trends and work with field personnel and dealership to ensure process is understood and followed
Provide accurate reporting on arbitration activities to management
Advise and support other areas of VCI Remarketing as they may relate to area of responsibility and/or incumbent's knowledge and experience
Act as liaison for VCI Remarketing with Audi and Volkswagen dealerships, VCI Field Personnel, VCI Marketing, and VW, Audi, and Bentley Brands to support and resolve online direct site sales and inquiries
Manage phone calls and emails related to VolkswagenDirect and AudiDirect usage and purchase inquiries
Payment methods and site access
Keep it Audi and VW Affinity level inquiries
VW and Audi CPO bonus payouts
Lease Pull-Ahead Programs and Continuations
Pricing and title inquiries
Transportation inquiries
Dealer Service Loaner inquiries
Provide training to VW and Audi Dealer Personnel and VCI/ VWGoA Field Personnel to ensure users understanding of VolkswagenDirect and AudiDirect navigation and functionalities
Responsible for maintaining vendor relationship and monitoring online inventory daily to ensure accurate vehicle representation in pricing, condition reports, images and disclosures
Responsible for maintaining vendor relationship and resolving transportation-related issues with third party transportation vendor
Perform quarterly audits to ensure online Option C purchases are sold back to the original lessee by VW and Audi Dealer and identify potential charge backs
Generate accurate manual dealer payoff quotes as requested by Franchise and Non-Franchise dealers and follow-up on dealer payoff shortages as necessary
Responsible for maintaining optimal asset protection by ensuring vehicles are assigned and arrive at auction properly
Ensure third party vendor invoices are processed and paid for online sales arbitrations and unwinds
Promote VW & Audi dealer satisfaction related to Remarketing processes and the Dealer Service Loaner Program
1-3 years customer and dealer contact experience
1-3 years Remarketing Lease End related experience
Strong Verbal and Written Communications skills
Strong professional and interpersonal skills; team player
Highly motivated, able to work independently with minimal direction; self-starter
Exceptional computer skills, Excel, Word, Power Point, Access, and Oracle
Able to work overtime and/or flexible hours

111

Dealer Account Manager Resume Examples & Samples

Motor vehicle industry experience (ideally in motor vehicle dealerships)
Or experience working in a similar complex sales environment
Proven successful sales and business development experience
Experience in negotiating beneficial outcomes for customers
Excellent communication and relationship skills
Prior experience in analysing financial accounts (Balance sheets, and Profit and Loss summaries)
Ability to work collaboratively with stakeholders

112

Dealer Trade Resume Examples & Samples

Works with Sales Managers to facilitate dealer trades with other dealerships, including paperwork and funds
Inputs new vehicle into the computer system
Maintains a professional appearance and a neat work area

113

Markets Dealer, Vanuatu Resume Examples & Samples

Ensure FX and payments services and advice are delivered efficiently and accurately
Identify leads and sales opportunities to grow the customer portfolio
Manage the migration and expansion of the existing customer base for both existing ANZ customers and new to ANZ customers
Develop and maintain excellent working relationships with your customers, providing them with accurate and relevant market information on foreign exchange rates and products
Knowledge of foreign exchange markets and core vanilla FX products
Ability to work within a high performance culture and display initiative, with a demonstrated ability to manage time and priorities
Demonstrated sales and customer relationship management ability
Demonstrated high level interpersonal and communication skills

114

Dealer Returns Analyst Resume Examples & Samples

Coordinate with warehouse management to ensure established processes are completed
Communicate return procedures to dealers via written and oral communications
Develop and maintain dealer buyback return schedules and make adjustments to dollar amount eligibility, as necessary
Monitor buyback status and prepare weekly, monthly and quarterly buyback credit reports
Resolve buyback questions involving charge back or other buyback related issues
Resolve core bank inquiries involving core return systems, charge backs on oil drainage, missing parts and rejected parts from dealer returns and buybacks
Research exceptions on buybacks, cores and claims to resolve questionable items or overdue credits for returns based on dealer inquiries
Review and approve miscellaneous discrepancy claims, as necessary
Create a schedule with the dealers to ensure the timely processing of dealer buybacks, cores and claims return credits
Coordinate the billing for, and, maintain the records for missing parts on cores as well as oil drainage charges
Print and mail dealer buyback labels and lists
Schedule and coordinate returns for special buybacks as outlined in standard operating procedures
Collect buyback, core, remanufactured parts and scrap paperwork from warehouse areas each morning
Package and mark buyback labels for shipment to dealers daily
Monitor email daily and respond as quickly as possible to the customer
Field phone calls from dealers
Cancel TO’s, reprint partial quantity labels, mark the paperwork with the adjustments and reason for rejection on buybacks, cores and remanufactured parts
Check buybacks daily to see if any have closed for processing and make note of what materials remain open. Monitor the age of the buybacks
Log completed buybacks for our records along with the specific adjustment categories and lines
Process the paperwork on completed cores, remanufactured parts and buybacks to pay the dealer
Verify that an accounting document was created for remanufactured parts the day after processing
Process the paperwork for damaged claims
Ship claim, buyback, remanufactured parts, core labels and bill of ladings to dealers
Keep a log sheet of buyback labels shipped, the date and the mode of transportation
Process mis-pick with return, mis-pick keep and overage claims. (ZC2, ZD1, ZD3 and ZD4)
Create transmission or engine list as needed by receiving to load a container
Update buyback charts at month end. Dollars, lines and as a percentage of sales
Run buyback labels for dealers
Assist in finding root cause for claims by conducting problem solving and layered audits with employees
Type the dealer return forms to the dealers listing the parts that are rejected and the reason why they were rejected
Research the mis-pick claims and put locations of the part ordered and the part received in the deaer remarks so the processor does not have to do this
Check the location of mis-pick claims that we only receive a description on that is reachable to try and determine the part number that the dealer received so that the processor does not have to do this research
3-5 years of experience in Parts Logistics
Conceptual thinking skills
Integration-joining people, processes or systems
Influencing and negotiation skills
Knowledge of retail dealer parts operations
Editing skills for written documents (consistency, clarity and grammatical correctness)
Proficient in standard Microsoft Office applications (Word, Excel, PowerPoint)
Basic ET-2000 skills
Self-motivated and team oriented
Perform assigned work with little or no supervision
Working knowledge of all Parts systems (Legacy, SAP / ET-2000, CICS-GA, SAR1) and Parts transactions (P-Codes)
Knowledge of warehouse operations

115

Dealer Services Coordinator Resume Examples & Samples

Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)
Follow- up as necessary
Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles

116

Dealer Account Representative Resume Examples & Samples

Sales and Customer Service professional
Knowledge and understanding of auction top performers and under performers
Expertise in all Manheim products and services
Expertise and general knowledge in Manheim operating locations
Expertise and knowledge of all Cox Automotive wholesale solutions
Knowledge of Salesforce utilization as a selling tool and as informational resource
Ability to consult and provide solutions for all Manheim and Cox Automotive customers (i.e. Franchise, Wholesale, Independent etc…)
Auction location facilitator of Dealer Training and Education
Awareness and implementation of the Manheim Sales Cycle
Clock In Hourly Employee
Open Salesforce and complete all open items/tasks
Review e-mails and telephone messages for follow up and completion
Pull daily reports to include, (but not limited to)
Monitor lane activity and view select vehicles runs, noting and identifying “Best

117

Dealer Orientation Representative Resume Examples & Samples

Perform accuracy checks on executed contracts
Follow up with dealers in response to floor plan activation
Manage all dealer contact activity, notes, and contract closings through NEXTGEAR CAPITAL's Customer Relationship Management (CRM) software and SharePoint

118

Dealer Performance Consultant Resume Examples & Samples

Work in conjunction with management to proactively identify enterprise account objectives, action items, and challenges while recommending corrective measures
Ensure ongoing compliance with program requirements
Assist in the advanced education/coaching with various functionality afforded to enterprise customers through Xtime’s product(s) as requested
Provide L2/L3 technical support to enterprise customers as requested
Provide accurate customer status reports identifying tasks completed and action items
Act as an enterprise customer and dealership advocate within Xtime

119

Dealer Services Representative Resume Examples & Samples

Acts as a single point of contact for assigned dealer accounts for providing assistance, resolving issues and facilitating sale day requirements
Serves as interface to improve customer experience and productivity by collecting, analyzing, identifying, and presenting information
Reviews customer’s key performance indicators and recommends solutions for improving conversion rate
Develop and strengthen relationships with dealers over the phone, online, at the auction through planned contact and meetings
Working closely with sales to ensure that the data in CRM system accurately reflects sales opportunities
Assisting with sales, selling, and training of Manheim products and services
Provide technical assistance and product information to our sales team
Collaborates with customer account team to identify opportunities for growth
Works with sales on dealership sales calls for assigned accounts (as needed)
Performs lead generation (Next Gear, notification of newly registered dealers to sales, etc.)
Advices dealers on value-added services based on their individual needs (CR, Deal Shield, PSI, Recon, Transportation)
Collaborates with sales to plan, execute, and follow up on targeted accounts
Utilize Salesforce.com for reporting, lead input and customer performance reviews
Reps cars and monitors lanes on sale day (unit order/dry lanes) as needed
Proactively educates assigned customers, as well as other dealers on products, services, and available channels
Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved
Makes welcome calls to newly-registered dealers
Reserves numbers for dealers and sets the lanes
Registers “no sales” in the next sale
Manages transportation requests
Requests and follows up on Recon work, CRs, and PSI Updates floors and announcements
Works “If” bids Load and manage OVE vehicles (dealer & commercial)
Manages “no sale” gate passes dealer’s business needs
Provides pre-sale and end of sale reports
Performs mobile auction account management and support functions
Champions all sale day preparations (pre/post activities) related to in-lane and online sales
Works with lane and department leads (recon, vehicle check in, lot operations), field sales team, and other coordinators to ensure each vehicle is properly prepared for sale day, crosses the auction block on sale day and or is posted on OVE
Investigates, troubleshoots, and resolves customer problems and issues
Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim
Functions as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience
Works with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels
Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such
Actively participate in support of all safety activities aligned with Safety Excellence

120

Dealer Performance Consultant Resume Examples & Samples

Provide customer relationship management as primary point of contact during all implementation phases of Xtime’s product(s)
Assist in the training of various functionality afforded to enterprise customers through Xtime’s product(s) as requested
Ability to travel approximately 75% although exact amount may vary, travel consists of in market and overnight

121

Senior Client Dealer Svcs Rep Resume Examples & Samples

Focus on providing the resolution to cases within the defined TAT
Periodically monitor quality of responses being sent out to investors and suggest improvements
Attending and participating in department meetings
Project work, personal development and performance review and additional responsibilities identified from time to time

122

Dealer Service Manager Resume Examples & Samples

Experience with customer handling roles
Six Sigma Blackbelt MBB
Experience in an operations leader role
Excellent analytical and communication skills with the ability to communicate with
Exceptional skills as a change agent and process oriented individual. Ability to resolve
Directly managing Service Dealer organization in a specific region. Select, train,

123

Senior Client Dealer Services Rep Resume Examples & Samples

Communicate with customers via email or post to request, queries, grievances, complaints with respect to Commercial & Non Commercial Transactions
Ensuring that all queries, requests, grievances and complaints are handled in an accurate and timely manner
Mentoring new joiners
Preparation of MIS reports & analysis

124

Reprezentant Comercial / Dealer Manager Resume Examples & Samples

Studii superioare (constituie avantaj domeniile: medicina veterinara / zootehnie)
Experienta intr-un post similar – minimum 6 luni
Carnet de conducere cat. B
Operare PC (Excel, Outlook, Word)
Persoana organizata
Capacitate de executie
Integritate
Orientare catre client
Adaptabilitate

125

FX-& Fixed Income Dealer Resume Examples & Samples

Execute trading related activities such as FX & Internal bank, netting, loans/depos as well as advising to subsidiaries and macro analysis
Work closely with business sectors and other staff functions to reduce risk and evaluate opportunities
Self-motivated team-player with positive attitude
Strong analytical sense and mathematical skills
Be open and willing to work in a broader context than the pre-defined scope
Ability to establish and maintain effective interpersonal working relationships

126

Dealer Territory Manager Resume Examples & Samples

Environmental
Inventory Reconciliation: Once per month a dealer territory manager must reconcile fuels inventories to ensure they fall under state guidelines
Monthly Compliance Audit Log: Once per month a dealer territory manager must complete the log at the location in order to ensure all sites are in environmental compliance with Company’s regulations
Counsel customers in retail pricing to maximize business results
Monitor competition in customer’s area and add new competition when necessary
Validate that all internal reports have accurate pricing & competitive information
Ensure Commission agents implement price changes in a timely manner
Relationship Maintenance
Handle general customer questions and complaints, explain company policies & initiative’s
Ensure all customers’ needs are met in a timely manner in order maintain positive business relations between customer and company
Ongoing analysis of volume, competition, dealer//CA offer & Mystery Shopper scores to maximize profitability for customer and company
Monitor profit and loss statements in order to verify rent and rent assistance
Construct annual business plans & CapEx recommendations with customers to meet the needs of the next year
Maximize profitability of each location by using tools and programs the company provides
Education: BA/BS-4 year college degree
Experience: 2 years site-level experience, 2 years marketing/business operations experience
Computer Literacy: Word, Excel,
Proficient in English Language
Personality Traits: Confident in decision making, firm, outgoing, analytical, ability to anticipate and solve problems, excellent communication skills, positive leadership ability

127

FX Dealer Resume Examples & Samples

Trading a broad range of FX products, principally FX Spot, Forward, Swap, NDFs & FX options and FX Futures
Gathering and then reporting market intelligence to Portfolio Management teams
Building and maintaining broker relationships
Assisting in developing processes and procedures to augment dealing performance, reduction of operational risk and efficiency
Assisting with Broker reviews and dealing performance measurement
Product and technology innovation
Compliance to group policies & DS UK procedures essential including adherence to level one controls

128

Head of Dealer Operations Resume Examples & Samples

Leverage deep subject matter expertise in US Retail Credit and Funding to develop and deploy a vision and align others to that vision by clearly communicating with leaders. Accountable to ensure proper measures and follow up are in place to execute the strategies implemented. Must provide creative thought leadership while also listening and engaging others to provide input to shape the vision
Design and operate systems and processes to ensure a consistent high standard of service is delivered – negotiate and execute programs to set/meet service quality objectives, including working collaboratively toward continuous improvement
Manages the production of summary reports for Management. Reviews and analyzes reports and data. Sets direction and performance standards for improvements by interpreting results, answering questions and resolving issues
Ensure the development and operationalization of standards, policies and processes to identify, report and mitigate risk exposure
Advises credit and funding leadership on the Company's overall policies and administrative processes, noting

129

Gf-money Market Dealer / Analyst Resume Examples & Samples

Handle Business related issues pertaining to Interest Rates Products - namely Deposits/Loans
Ensure Competitive Treasury Interest Rate Pricing for all currencies
Provide MM Treasury services to GCB Asia Pacific countries in accordance with the Regional Plan
Actively sought to increase the efficiency and effectiveness of desk’s processes
Active engagement in ad-hoc projects
Liquidity and Price risk management for array of currencies
Assume Money Market positions within assigned Price risk limits
Work with Citi counterparts to monitor closely the performance of Asia Corporate Treasury’s Credit portfolio
Ensure that the Funding Desk meet our annual Plan numbers
3 - 5 years of related working experience
Balance Sheet/Credit Management experience would be an advantage
A meticulous responsible individual who is capable of working independently
Possess the right attitude and aptitude, and able to deliver quality results under a demanding environment

130

Dealer Floor Plan Servicing Specialist Resume Examples & Samples

Accurate and timely keying of all payments and additional units to the wholesale system, whether from client request or auction purchase
Balance and verify all input sources prior to keying
Accurate and timely keying of all maintenance to the wholesale system as warranted to include purging data records, monthly rate changes, dealer account changes, curtailment plan changes
Ensure on a daily basis that the wholesale system is in balance with the general ledger and investigate and correct any errors
Accurate and timely processing and keying of sight drafts and ACH drafts from the manufacturer to include negative draft occurrences, matching invoices to the drafts whenever possible and completing the necessary general ledger entries
Review monthly billing statements for dealers and investigate/research questions prior to distribution
Serve as liaison between Dealer Finance Floor Plan Department and the various units which support the wholesale system
Maintain professionalism in all internal and external client communication, to include both telephone and e-mail correspondence
Ensure that all credit file and support documentation is appropriately maintained
Perform typing and clerical duties
Acceptable keyboard skills

131

Dealer Account Development Manager Resume Examples & Samples

Using a weekly call schedule, make regular quality sales calls on existing dealer accounts and ensures prompt follow-up and response to any specific customer needs
Ensure Dealers have all the necessary tools to promote PPG products (i.e. supply of color cards, literature, promotional material, etc)
Use initiative in handling customer problems, complaints and warranty issues. Resolve problems in a timely manner
Be responsible for account receivables in territory and ensure compliance with credit policies
Conduct regular one-on-one in-store product/sales training for dealer associates
Organize/conduct dealer/end-user education and product information seminars
Seek to identify new Dealer business opportunities. Through market visits or use of research tools (internet, yellow pages, etc) identify new dealer prospects and work with Region Manager to secure new business
At least 2 years experience in a retail servicing role, ideally with coatings experience
Exceptional interpersonal, communication, negotiating and presentation skills are necessary
Bilingual candidates are preferred

132

Senior Client Dealer Services Rep Resume Examples & Samples

Assist department by answering incoming customer service calls and respond to all inquiries from shareholders, dealers, prospective interests, and internal clients
Investigate customer complaints
Mentoring New Joiners
Data Analytics

133

Client Dealer Services Representative Resume Examples & Samples

Service shareholders, dealers, back offices, and sales with prompt responses to telephone/written inquiries regarding account and fund transactions. Provide callers with detailed policies and procedures, as well as lend support for web-based applications
Work directly with our Buenos Aires and Luxembourg offices; possible interaction with other International offices
Process and monitor, on a timely and accurate basis, all daily, non-electronic dealing processes, as defined by the St. Petersburg servicing model
Build and maintain relationships with the back office, clients, broker dealers, shareholders, and sales by effectively resolving queries and complex service issues
Actively take part in communicating issues to departmental management, and provide assistance in looking for and developing solutions to issues
Comply with departmental policies and procedures, as well as all regulatory requirements
Provide timely responses to internal customers
Support company goals and departmental initiatives
Handle production-related activities, which involve direct processing or phone contact with the department’s valuable customers
Participate in complex problem solving for cases and situations which require special attention and prompt resolution. Conduct data research and analysis to maintain data integrity
Provide mentoring support and training of other employees
Assist the management team by monitoring policy implementation and providing constructive feedback
Communicate and interact effectively with other Franklin Templeton departments to achieve the service goals of the department and Transfer Agents
Support channel as deemed necessary
Bachelor’s degree or equivalent experience. Equivalent experience should include working for a minimum of four years in a customer service environment -- preferably in a Transfer Agency or Call Service Center where customer interaction is a critical component of the job
Spanish fluency – both speaking and writing – is required
Extensive knowledge of Microsoft Office
Ability to multi-task independently under pressure and in short deadline situations

134

Sheffield Dealer Discount Specialist Resume Examples & Samples

Deliver world standard client service leadership by answering telephone inquiries timely, accurately and professionally
System attachment of new loan packages and/or loan support documentation (sorting) to the appropriate application file
Review, verify, and board loan packages and loan package support documentation in accordance to the Loan Verification guidelines, including but not limited to
Associate’s degree, or equivalent education and related training
Ability to work in an independent and team oriented environment
Excellent attention to detail, with great accuracy
Ability to perform in a fast paced, highly dynamic environment
Demonstrated time management skills
Resourcefulness to multitask in order to accomplish desired work output
Working knowledge of the organization’s systems and policies as they relate to job duties
Aptitude to comprehend the dynamic of retail sales financing process cycle from application submission to account servicing
Ability to work with minimal supervision

135

Dealer Resume Examples & Samples

Proof of authorization/eligibility to work in the United States
High school Diploma or equivalent preferred
Must have at least 2 years of experience in a high volume casino as a dealer
Must have knowledge of 3 or more casino games, must be familiar with methods of cheating and must be able to obtain or possess a valid gaming registration
Ability to calculate mathematical equations i.e. adding, subtracting, multiplying and dividing without a calculator or paper
Ability to see clearly with or without corrective lenses
Ability to hear clearly with or without the use of hearing aids
Must be able to communicate simple instructions and information to customers, other dealers, and supervisors
Ability to lift or carry a minimum of 30 pounds, unassisted, in the performance of specific tasks assigned
Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
Maintains a professional, neat and well-groomed appearance adhering to The Venetian /Palazzo appearance standards
Maintains consistent adherence to The Venetian/Palazzo Unmatched Guest Service Standards

136

Dealer Pit Resume Examples & Samples

Exchange currency for gaming chips and pay or collect bets according to house rules
Determine winners and losers according to games rules
Must have training certificates if no experience
Must be able to obtain and maintain a West Virginia Gaming License
Thorough knowledge of table game policies and procedures
Exceptional manual dexterity
Dependable and reliable
Articulate in speaking the English language

137

Dealer Resume Examples & Samples

Deals assigned games by operating EGS Blackjack Tables
Exchanges currency for gaming chips and pays or collects bets according to house rules
Determines winners and losers
Controls the pace of the game
Answers customer questions about game information
Protects the integrity of games through observation and following appropriate procedures
Informs necessary personnel of any unusual request or play by guests
Must be able to obtain and maintain Arkansas EGS license
High School diploma or GED preferred
Successful completion of an approved Dealer training program is preferred
Must be able to demonstrate standard level of skills, knowledge and performance in the various types of games offered at this facility
Ability to work quickly and efficiently under pressure in a fast-paced environment
Strong communication skills, including listening skills and ability to communicate effectively with guests

138

Dealer Resume Examples & Samples

Provides fast, flawless, personalized service to players
Cooperates with other dealers when assigned to the same game, controls the pace of the game
Must be able to stand for extended periods of time in a smoke filled environment, bending mobility required
Able to handle monetary transaction with a high degree of accuracy
Able to communicate clearly and tactfully
Acknowledges, greets and converses in English with all guests, offering assistance and information to anyone showing an interest in gaming
Able to add, multiply, divide and subtract accurately to figure payoffs
Previous guest service position preferred
Ability to work collaboratively and communicate effectively with team members at all levels of the organization
Must have previous dealing experience with at least TWO main games (BJ/CRAPS/ROULETTE/BACCARAT/PAIGOW/CARNIVAL GAMES)

139

Dealer Resume Examples & Samples

Accountable for the adherence and/or enforcement of all written/internal controls and procedures within the casino
Provide prompt, courteous, and accurate service to guests
Must be able to stand for a minimum eight (8) hour shift
Locations on casino floor are noisy and smoky
Four (4) years experience

140

Blackjack Dealer Resume Examples & Samples

Ensure payouts are made quickly and accurately
Open and close tables by verification of all cheque inventory
Must have the ability to obtain and maintain a gaming license
Excellent Team Member and customer relations skills
Ability to work any shifts or hours

141

Dealer Resume Examples & Samples

Ability to effectively communicate with customers and all levels of employees
Ability to stand throughout an eight-hour shift
Must be able to review and comprehend relevant all written information
Ability to obtain a Louisiana Gaming License
Ability to obtain a Louisiana LACT License
Ability to pass dealing audition
Good written and verbal communication skills; legible handwriting
One to three months experience or traning: or equivalent combination of education and experience

142

Dual Rate Dealer Resume Examples & Samples

Responsible for having a full comprehensive knowledge of internal controls and adhering and enforcing the same
Maintain continuous security of assigned game
Assist guests in playing and ensure adherence to established rules, policies, and procedures
Successful completion of dealer training class or able to demonstrate dealing experience

143

Experienced Dealer / Dual Rate Supervisor Resume Examples & Samples

Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by a Pinnacle Entertainment entity or by a guest of Ameristar Casino
Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
Provide prompt, courteous and accurate service
Deals a combination of Blackjack, Carnival Games, and other specialty games such as Roulette and Craps
Maintain continuous security of assigned game at all times
Assists the guests in playing and ensure adherence to established rules, policies and procedures
Must be able to work flexible hours including evenings, weekends, and holidays
Guidance and/or training following the initial training sessions are an on-going process under the direction of all casino supervisors
Decision-making is limited to the policies and procedures of assigned game
Excellent verbal communication required with sound knowledge of assigned game(s)
Ability to follow all policies and procedures including but not limited to attendance, appearance, safety, and security policies
Ability to sustain a high level of confidentiality and professionalism
Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations
Uses time efficiently and effectively to manage priorities
Deals with simple and complex concepts effectively
Shares or divides attention among several ongoing activities, projects or assignments
Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies
Ability to identify circumstances or incidents that require the notification and/or approval of others
Excellent team member and guest relations skills
Outstanding math skills
Ability to work any shift or hours
Completion of ACKC Dealers School or one (1) year experience as a dealer

144

Experienced Poker Dealer Resume Examples & Samples

Strong problem solving, mediation, coaching, and consulting skills
Knowledgeable of applicable federal, state, and local regulations
Strong knowledge of Microsoft Word, Excel, and Outlook
Excellent organizational skills are required
Must possess ability to assume responsibility without direct supervision
Must exercise initiative and judgment
Must possess ability to make decisions within the scope of assigned authority
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues
Ability to work collaboratively and communicate effectively with team members at all levels of the organizations
Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal
Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service
High School diploma and some college
Two (2) to three (3) years experience in the casino industry in poker preferred
Two years leadership experience required

145

Table Games / Dealer Resume Examples & Samples

Assumes overall responsibility for the effective gaming service activities for a designated area
Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity
Controls and directs games in progress by monitoring and providing assistance and dealer correction
Familiar with Pit accounting procedures and administrative tasks, i.e., fills, credits, marker transactions and responsibilities in regards to Indiana Gaming Regulations, monitors the same for Floor/Box Supervisors and/or Dealers, as assigned
Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance
Provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance
Performs related duties as assigned, and performs the duties of the positions within his/her span of control, as appropriate
Oversees and assures high standards of customer courtesy on each game and works closely with Special Events, Players Club and other casino staff members in this regard
Ensures departmental compliance with Federal, State and Local regulations, and with departmental and company policies and procedures
Sound technical understanding of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others
Demonstrated knowledge of policies and procedures of games supervised, as well as knowledge of and ability to identify various cheating techniques
Completion of a wide variety of specific games training programs with resulting proficiency in several pit games

146

Dealer Trainee Resume Examples & Samples

Candidates must be available to work any and all shifts
Upon successful completion of the training, candidates will need to successfully pass an audition before being regularly scheduled
All candidates must be able to obtain an Iowa Racing & Gaming license and pass a thorough background check
Must be at least eighteen (18) years of age

147

Dual Rate Dealer Supervisor Resume Examples & Samples

Deal assigned games by delivering cards or assigned game pieces
Control the pace of the game
Protect the integrity of games through observation and following appropriate procedures
Inform necessary personnel of any unusual request or play by guests
Acknowledge, greet and converse with guests who approach the Pit area
Maintain a clear line of communication at all levels of operation when appropriate
Supervise floor dealers and protect the integrity of games through observation and following appropriate procedures
Ensure accuracy and completion of all signatory paperwork, pit documents and payroll records
Maintain frequent and effective contact with guests
Effectively deal all games supervised
Maintain a thorough knowledge of all rules regarding games supervised
Prioritize tasks, handles multiple projects simultaneously, organize and delegate assignments
Investigate and resolve customer complaints and issues
Conduct employee-counseling sessions including verbal and written corrective action reports
Supervise work through planning and scheduling of work assignments and performance development
Assist in hiring, training and scheduling of staff
Answer customer questions about game information
Perform as a team member and assist fellow associates to ensure a smooth operation
Greet guests appropriately, treating each person as an individual and in a professional manner
Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance
Dealer experience required
Must possess the ability to deal multiple games
Exceptional guest service abilities
Professional attitude and appearance
Articulate
Basic computer skills MS Office, Word, Excel, email databases and spreadsheet
Ability to work weekends, holidays and evening hours as business demands
Ability to manage stress appropriately and make decisions under pressure
Role model the GuestPath Universal Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people’s needs

148

Allstate Dealer Services Resume Examples & Samples

Day to day responsibilities include but not limited to
Directly support all NESNA branded product sales, contract processing, cancellations, claims and maximizing dealer dividend program profitability
Develop positive and productive dealer relationships to attain ADS/NMAC/NESNA shared goals
Regularly scheduled field visits for all producing S+P and IEPP dealers/retailers in assigned territory. Serves as the primary point of contact with producing account and leads the Account Development Analysis Process for all assigned stores
Actively prospect identified target stores and manage a sales pipeline for the New Account Acquisition process through activation and installation of S+P/IEPP Ancillary products including CPO for all accounts
Develop and support of S+P/IEPP Ancillary products including CPO for participating Security+Plus/IEPP accounts
Must reside in reasonable proximity to job location
Minimum of 5 years successful retail automotive experience in a mid to large volume dealership as a Business Manager level or higher
Proven ability to communicate effectively at a professional level with internal and external personnel
General Knowledge of competitive VSC programs and providers or industry corporate experience
Proven experience with Microsoft Office products including Word, PowerPoint and Outlook
Efficiently manage time to accomplish all goals and objectives
Proven ability to effectively manage and grow an assigned territory of 20+ supportive dealer accounts
Proven ability to build lasting and synergetic relationships dealer/retailer personnel including DP/EM/GM/F&I/Sales/Service/Administration Office
Ability to grow professionally within area of responsibility
Ability to travel up to 50% of time depending on assigned territory

149

Transformation Manager Dealer Division Resume Examples & Samples

Ownership of prioritised and selected projects, designing, contributing to and driving these projects through appropriate channels within the business
Undertaking analytics as required to support strategy development and where required, on an ongoing basis deliver necessary activities (including the development of business cases) to secure approval within the business and allow process implementation
Working closely with the implementation team to ensure project outcomes are achieved
Operating within the PPM framework in a scaled and efficient fashion such that governance standards are maintained at appropriate levels for all project related activities
Maintaining relationships with key stakeholders throughout Macquarie Leasing and participants in the auto-financing industry
Delivering regular performance and outcome based updates and meetings for project sponsors and participants, influencing via results or insights and/or providing direct coaching to improve outcomes
Ensuring accurate analysis and reporting is delivered to all stakeholders

150

Dealer Operations Analyst Resume Examples & Samples

A minimum of 5 years in automotive retail sales, sales management and/or operations is required
Excellent oral and written communications are required
Subject matter expert in dealership operations is a must have, including inventory controls and pricing strategies
Knowledge of basic Customer Relationship Management (CRM) systems functionality required

151

Associate Dealer Operations Analyst Resume Examples & Samples

50% - Collect data for analysis of assigned clients with regard to dealership operations (including inventory management, marketing, merchandising, online presence internal operations processes, and pricing strategies)
20% - Administrative tasks such as auditing of internal processes, client deliverables, on schedule delivery and client work flow
30% - Completion of data templates, PowerPoint presentations, graph building, spreadsheets, CMS changes
A minimum of 6 months in automotive retail internet sales, digital marketing, web design, and/or dealership operations is required
Basic knowledge of automotive CRM utilization is required
Basic understanding of dealership operations and roles required
Working knowledge of Microsoft products including PowerPoint, Excel, Word, and Outlook required
Preference given for experience working with dealership CMS systems, and/or WordPress as well as HTML CSS and Google Analytics

152

Dealer Business Consultant Resume Examples & Samples

Continuous development for Dealers through management of training initiatives and monthly location visits
Responsible for the implementation of marketing plans and the development/maintenance of fuels pricing strategy
Provide guidance of Environmental and Government Regulatory requirements
Site maximization via profit center analysis and ensuring the brand standards are upheld through the consistent application of core values via monthly audits at all locations
Management of fuel to customers. Directional support of vendors for maintenance
Grow and manage the franchisee relationship for a larger network of accounts, allowing for optimization of manpower requirements
Development and analysis of new business opportunities
Develop unbranded business
Analyze financial performers
Serve as contact point for dealer personnel
Assist in overseeing daily retail operations pertaining to fuel
Conduct store evaluations
Education: Bachelors/4 Year Degree
Experience: 3-5 years of Wholesale Fuels
Team leader/coaching and project management skills
Strong analytical decision making abilities
In-depth industry knowledge preferred

153

Director Dealer Account Management Resume Examples & Samples

Bachelors and 5-10 years related work experience or 14 years work post high school
10 years progressive leadership experience
Retail/sales experience

154

Equity Dealer Resume Examples & Samples

Managing daily equity flow
Initially Managing the operational side of the trading desk's activities such as trade breaks and settlement issues to get up to speed on systems
Interfacing with various groups within the firm to ensure that all trades are reflected accurately
Liaising with Operations on trade amendments
Trading/ settlement cycle
Follows strict internal guidelines to mitigate processing errors, and trade order errors as these may result in a monetary risk and/or reputation risk to the bank
Scope to develop into junior sales trader
Generating client revenue reports
Assisting in account opening procedures
Generating sales presentations
Keeping track of sales pipeline, and other ad hoc tasks

155

Dealer Administrator Resume Examples & Samples

Complete Dealer set up and profiles in TRABO and Oracle including commission structure
Contact Operations including Territory Performance Managers to ensure all materials are ready for processing and all paperwork is accurate and complete
Contact vendors to request needed materials
Interact with other departments to coordinate opening procedures
Maintain profiles by updating required information including contact details and tax identification numbers
Update Dealer status when requested and maintain Dealer Admin mailbox
Track and account for Manual Rental Agreements, including logging, researching and maintaining records of each to ensure revenue is properly accounted for
Organize and maintain Dealer files in addition to other duties as assigned
High school graduate and some college preferred
Three years of customer service experience
Strong MS Office suite (Word, Excel and Powerpoint)
Must have a high level of accuracy and confidentiality
Must be detailed oriented and the ability to multi-task
Must be able to exercise good judgment

156

Dealer Development Manager Resume Examples & Samples

Proficiency in Microsoft OfficeSuite with intermediate to advanced skills with Excel and PowerPoint
Proficiency in OBIEE reporting
Familiarity with the dealer channel and guiding policies and principles
Intellectual curiosity with an ability to develop executive level analytical reports
Dashboard development
Knowledge of reporting financial, marketing or sales data
Positive Attitude, Ethics and International Values which support our company’s values, and a healthy, high performance culture

157

Dealer Point Manager Resume Examples & Samples

Together with the Business Controller and the depot management team produce a yearly budget for the Dealerpoint
Achieve performance standards set within the budget
Manage and control costs and expenditure as set in the budget
Manage the performance of the Dealerpoint in line with the agreed Parts & Genuine Volvo Service process KPI’s. Produce action plans for improvement were below benchmark (please see separate section below for GVS responsibilities)
Coordinate all CRM activity within your area of responsibility, identifying and targeting new customers along with the management of the existing customer base
Analyse and create an action plan to increase the depots CSI scores year on year Ensure that constructive annual and mid year reviews are undertaken at the depot. Ensure that the information gathered from the review is used to identify training requirements
Ensure appropriate training and support provided on a timely basis to bridge competency gap
Manage the Dealerpoint succession plan to maximise opportunities and growth through the team
Ensure that manpower planning is continually reviewed to ensure that the right levels of staff are available for the level of work
Create an environment in which the depot team can be successful in their defined roles
Manage conflicting business priorities with senior management and agree solutions to ensure that the focus on GVS process is maintained in the Dealerpoint
Analyse and create action plans to increase the Employee Satisfaction Index scores year on year
Ensure that the Dealer point works within ISO 9001 and 14001 standards
Ensure that the Dealer point works to the criteria laid down in the Health and Safety policy
Ensure that all purchase orders are authorised and follow the correct authorisation procedure
To asses and take action on the Dealerpoint debtor list in conjunction with the Credit Control department
Carry out audits and produce reports as request by Senior Management Team
Good Business acumen, with the ability to produce and understand Finance and Management Reporting
To be able to interpret and understand the operational budgets and KPIs
To be able to effectively communicate at all levels both written and verbally
To be able to work in an organised and methodical manner ensuring that all daily tasks are completed
To be able to modify your approach in specific circumstances to ensure a positive outcome
To be able to manage and motivate a team in their daily activities
To be able to coach, support and develop members of your team
To be able to empower their staff
To be able to delegate work to the appropriate personnel
To be able to carry out an appraisal (using the PBP system)
Competent in Sales Techniques
Basic knowledge of Vehicle technology
Good IT Skills in office applications such as Word, Excel, PowerPoint
An understanding of Operators Licence Laws and Regulations
An understanding of the Depots customers and potential customers
Warranty and Contract Scope and procedure
The Volvo Total offer wheel and the products contained within it
An in depth understanding of the Genuine Volvo Service Process
An understanding of all Volvo IT systems involved in running a Dealerpoint
To secure suitable competence and understanding of the GVS process in your respective role, to enable you to develop the dealer point and staff in line with the business plan requirements
GVS Processes: Implement GVS processes and tools to meet your dealer business needs and measure the results. Understand and rectify issues driven from results v KPI scorecard targets
GVS Process Support & Coaching: Support and Coach Staff in line with standard competency based Job role. Evaluate & analyse results through KPI’s, plan to close out gaps
Securing the Competence: Train and/or coach the Dealer point line managers (PS &WC) to secure the competence in using the GVS processes to a consistent level
Analyze & Support: GVS needs at Depot level, submit to the respective Regional GVS responsible issues or areas of concern
Competence Development Plan: Define and compile a dealer point competence development plan to align with the GVS standard job roles and prioritised competence needs to meet their dealer business needs
Train &/or Coaching: Responsible for identifying & providing GVS SME's (OJT resources) to meet the regions GVS competence development needs at other locations

158

Dealer Administrator Resume Examples & Samples

Assist and guide productive staff, such as Technicians and Parts Advisors where appropriate, with on-line time recording, purchase order system or any other administrative tasks
Regular monitoring and input of staff timecard details on to GDS for all appointed locations
Submit: 1) monthly paid payroll for all departments to HR, seeking appropriate authorisation of all overtime (pro-actively deal with any corrections), 2) Weekly Sickness Report for HR 3) Overtime Reports for Dealerpoint Manager
Control all HR required documentation and staff personal files, including Amendments, New Starts, Leavers and Induction forms
Control records of regular depot checks e.g. drivers’ licenses, calibrations, first aid certification
Ensure all SAP / RTP Orders are receipted and any issues are addressed and allocated to the appropriate person within a reasonable time frame
Business related administration issues, relative to Workshop Production and Job Order progress and finish quality, including CSR administration support
Provide administration performance reports in line with best practice
Control of ATF lane accounts information with VOSA on a weekly basis, and provide balance figures to the Business Controller
Experience of finance administration and general administration such as payroll collation, purchase orders and receipting of supplies, banking, petty cash etc
MS Excel and MS Word for collating statistics preparing management reports
To be able to develop or work in developing new, or enhancing existing administration processes
To be able to competently use software and systems, will be trained in GDS, SAP and other in-house software
To be at all times a team player
To be professional and maintain a high level of personal presentation
At all times have a flexible approach to work commitments
To maintain integrity at all times
To be supportive of colleagues both in company and Distributor Organisation
To represent the company by good conduct and behaviour, with a positive attitude, being open, honest and trustworthy at all times
“Can Do, Will Do” attitude

159

Regional Dealer Manager Resume Examples & Samples

Own and develop the dealer strategy for driving substantial growth through channels in the assigned territory
Evaluate channel partner efficiency and delivery and constantly evaluate the portfolio on various parameters including effective coverage, account penetration, performance of the dealer feet on street and synergy with our direct sales teams. Develop rigor in business
Responsible for dealer recruitments, termination, compliance/documentation related activities for assigned region
Own and drive the Order, Revenue & Margin targets and other relevant metrics for all the indirect channels business for the LS consumable and other products
Provide strategic leadership on Channel partner vision, deployment and support strategies, training requirements and execution and utilization of resources
Develop metrics on channel field profitability and resource models to maximize productivity
Cultivate good connect with channel partners through regular visits, operational calls and reviews, customer feedback (NPS)
Set and monitor Individual Dashboard on Critical parameters
Track stock liquidation-aging and AR related actions including form c etc
Work with the internal training team as well as the regional managers to ensure complete data and competence building of Feet on Street dealer sales personnel
Drive timely renewal of agreements
Ensure periodic Spirit & Letter refresher, Ombuds awareness, EHS adherence in Channel Partners
Bachelor degree with 10+ year’s progressive experience with increasing responsibility in sales leadership roles with at least 5 years’ experience working with channel
Experience with working with cross functional teams to achieve business goals
Excellent analytical and communication skills with the ability to communicate with employee and customers at all levels. Proficiency in excel, PowerPoint desirable
Exceptional skills as a change agent and process oriented individual
Ability to resolve complex issues within functional area and/or area of expertise
Ability to develop and execute priorities and approaches to meet objectives
Six Sigma/Lean/GB or equivalent qualification preferable
Healthcare Industry experience

160

Manager, National DND Dealer Agreement Resume Examples & Samples

Supervises review and approval process for buy/sells (asset purchase & stock transfer) and other transactions with complex and sophisticated financial and legal concepts
Facilitates discussions between numerous stakeholders and presents analysis to department leaders. Serves as primary point of contact and resource for regional management
Communicates market rep policy and guidelines, Knows the background and facts of the Nissan dealer network in assigned region(s) of responsibility
Supervises the processing of Nissan dealers’ requests to change/update their dealer agreement. Examples of these requests include relocations, ownership transfers, executive management changes, and name changes. Coordinates other network actions, including preparation of letters of commitment (LOCs) and processing of voluntary terminations (VTs)
Monitors individual dealer compliance with provisions in their Nissan Dealer Sales & Service Agreement
Reviews sales performance, stair-step attainment and performance of other mandated actions under the Nissan Dealer Sales & Service Agreement
Monitors limits established by policy and special agreements. Evaluates proposed dealer facility plans to determine compliance with facility guides
Works with DND facilities group and regional market rep managers to define solutions to non-compliant proposals. Collaborates with various stakeholders to collect and assemble network action information and data for weekly and monthly executive-level meetings and reporting
Has responsibility for exempt-level subordinates and non-exempt contractors. Supervises and provides leadership, coaching, guidance, training and staff development; interviews and selects employees; plans and evaluates employee performance;; counsels and disciplines employees as necessary
Job Knowledge and Skill: Thorough knowledge of market representation functions. Dealer contact experience and/or regional office experience (e.g. regional market rep, distribution, sales operations, parts & service) highly desirable. Background/familiarity with corporate governance, mergers and acquisitions, or investments is a plus
Ten or more years of directly related professional level experience in sales and marketing. Prefer minimum of seven years’ experience in automotive industry, either in dealership retail operations or at an OEM (e.g. zone manager, customer service manager, dealer operations manager, consumer affairs manager)
Supervisory Experience: Two or more years with responsibility for 1 or more direct reports
Education: Bachelor’s degree required. MBA preferred. Coursework in investments, M&A or contracts is helpful
Computer Skills: Working knowledge of MS Office

161

Dealer Resume Examples & Samples

Assists Credit Department personnel in general functions related to the credit applications and must be aware at all times of all marketing programs and promotions to inform the players
Enter new and current player information
Always verify credit applications to update information and correct any mistakes
Process complimentaries with management approval
Comply at all times with Hilton standards and regulations to encourage safe and efficient Hotel and Casino operations
Must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees and communicate in a pleasant, friendly and professional manner at all times
Must be able to convey information and ideas clearly
Must be able to work with and understand financial information data from various sources and consider, adjust or modify to meet the constraints of the particular need
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must be effective in handling problems in the workplace, including, anticipating, preventing, identifying and solving co-worker and guest problems as necessary
Casino license required

162

Dealer Orientation Representative Resume Examples & Samples

Ability to close business over the phone is a must
Must have a proven track record of excellent time management skills
Excellent verbal and written communication skills essential
Ability and desire to work independently to produce results
Strong customer service experience needed
Phone dialer/Call queue experience preferred
High School Diploma or equivalent. (College Degree preferred)
2+ years of successful inside sales/sales experience or call center/customer service related experience required

163

Dealer Performance Specialist Resume Examples & Samples

Conduct phone consultative efforts to ensure Xtime product(s) are configured to customer processes
Assist in the management of daily tasks associated with enterprise accounts as it relates to performance updates, action items, and outreach activities
Assist in serving as additional internal and external point of contact for a particular OE for overall dealer performance & sustainment activities
Provide and review team-specific monthly KPI reports within assigned account(s)

164

Director Dealer Credit & Operations Resume Examples & Samples

Education/Professional Qualifications required for the position
Bachelor degree in business administration/accounting/finance or equivalent related field required. MBA or CMA/CPA preferred
Banking or Financial Services industry experience required and experience in construction industry is a plus
3+ Years of demonstrated leadership and management skills at a senior level, with a proven track record of building and leading cohesive and high-performance teams to achieve outstanding results. Experienced as an effective communicator at all levels
5+ years of strong professional achievement and expertise is required in the areas of dealer wholesale finance operations, dealer credit underwriting, retail credit underwriting and collections and portfolio management
Experience and business knowledge of the China legal system pertaining to dealer and retail customer finance, security interest perfection, transactional legal documentation requirements, collections, asset recovery and resale, is a plus
Additional Important Requirements
Strong bilingual skills, fluent in Mandarin and English

165

Dealer Operations Manager Resume Examples & Samples

Achievement of regional objectives: new vehicle sales, wholesale, Certified Pre-owned sales, market share, and customer satisfaction
Manages vehicle ordering and allocation process for the Region to ensure maximum acceptance from retailers
Works with sales managers and GMs to ensure accurate and timely sales forecasting
Analyzes regional market share data to identify sales opportunities, developing recommendations for the National Sales & Marketing teams to support the region
Establishes a customer-focused environment within the retail network, securing CQ target achievement (IPI), and implementing measures to ensure a top tier customer experience aimed at maximizing retention/loyalty
Planning and coordination of regional and individual retailer meetings, composite reviews, events and sponsorships
Protects and advocates for the Infiniti brand image by ensuring Retailers are compliant with Operating Standards
Works with individual retailers and their staff to develop and implement sales and marketing strategies to achieve their business objectives
Reviews the financial structure and operating efficiency of retailers to ensure financial strength, stability and increased profitability
Manages new retailer on-boarding process in collaboration with Dealer Network Development
Addresses such diverse issues as facilities standards, succession planning, competitive developments, new market representation opportunities and staff training programs
University degree in business/marketing or equivalent experience
Fluency in Microsoft Office (Word, Excel, PowerPoint)

166

Dealer Development Manager Resume Examples & Samples

Travels to dealers each week, applying sales processes and techniques to increase Pentair products sales
Prospects for new dealers; stays abreast of changes in the assigned territory
Trains dealers and associates on a regular basis; maintains a high level of technical expertise
Keeps accurate records through disciplined daily, weekly, and monthly reporting
Monitors competitive activity closely and communicates competitive intelligence regularly to the sales and marketing teams
Compiles and communicates dealer trends and concerns
Contributes to a Monthly Business Review process
Attends trade shows as requested and assists in selecting and preparing sales and promotional material
Tracks conversion, retention, and penetration of Pentair product with dealers
Contributes to region sales goals
Operates within expense budget
Bachelor's degree (B.A., B.S.) or equivalent
3-5 years of B2B sales experience
A high level of technical competence; water treatment experience preferred but not a necessity
Skill in Word, Excel, PowerPoint, Outlook
Able to travel locally 60% and out of the state 20% of the time
Embraces a “win right” attitude
Welcomes and often drives change
Possesses outstanding oral and written communication skills
Collaborates across all business functions
Wields accomplished negotiating skills
Builds and sustains relationships
Understands financial metrics and goals
Makes data-driven decisions
Resolves conflict swiftly
Communicates regularly and openly

167

Equities Dealer Resume Examples & Samples

Primary focus is to understand the trading requirements, and to take the responsibility of trading these instructions correctly, within the specifications of the Equity Portfolio Managers
Instructions to be predominantly traded via Direct Market Access (DMA), over time more DMA tools are to be added
Use discretion, to improve execution quality and to better match the intended objective of the trades by acting in the best interests of the Portfolio
Monitor index changes, corporate actions and market events, examine effects on Investment Portfolio’s, and discuss implications with relevant Portfolio Managers
Participates in special projects and performs other duties as assigned, such as transaction cost analyses and simple computer programs to make the department more efficient
Undergraduate degree in Finance or Quantitative discipline preferredMaster degree (preferably in Business, Finance, or Accounting) desirable
Two to five years related experience in a back or middle office
Share Market knowledge. Understanding of Investment Industry
Quantitative Orientation Ability to identify and acquire knowledge and skills where needed
General equities security knowledge preferred
Good knowledge of financial markets especially the equity markets, securities trading, settlement, portfolio accounting, and back office procedures
Strong working knowledge of spreadsheet software for personal computers and respective operating systems (Excel, Access)
Demonstrated quantitative aptitude and familiarity with financial markets and quote systems like Bloomberg
Strong verbal communication skills to interact with portfolio managers, brokers, research analysts and internal clients
Flexibility, attention to detail, good organizational skills, analytical and problem solving abilities
Excellent time management, interpersonal and communication skills

168

Dealer Manager Resume Examples & Samples

Profitability of the local aftermarket business (workshop)
Achieve assigned sales target for service and part for dealers within the assigned territory. Responsible for profit & loss (P&L) of the dealer
Lead dealer growth and profits by implementing brand “Volvo”/”UD” sales and marketing programs, responsible for Workshop Business Plan and budgets
Drive & continuously improve dealership operation and KPIs achievement in the WPP (e.g. Utilization/Efficiency/Productivity, Inventory Level, Cost Control, Part Sales/Service Degree etc.)
Responsible for the most economical and most cost-efficient usage of resources, technical equipment and consumables
Analyze sales, expenses and inventory on each month to maintain profitable goals & the supply of replacement parts
Develop the competencies of local workshop employees
Plan the human resources in the workshop and achieve consistent high EEI
Provide effective leadership and engage in employee communications
Motivate and develop employees (training plans, PBP, VGAS, etc)
Drive high performing team culture and lead by example
Drive brand “Volvo”/”UD” ranking as best in class in customer satisfaction within the industry and ensure dealer performed in accordance with WPP in terms of process/system and services delivery
Develop action plan to retain and recruit prospective customers of the dealers, especially via Service Sales
Develop and maintain high level of customer satisfaction
Optimize quality regarding Vehicle Service and Repair
Responsible for Health & Safety at Work Compliance
Responsible for observing the legal regulations concerning occupational safety the prevention of accidents, control of health and safety at work, technical inspections and environmental inspections
Responsible for the facilities and the image of the workshop to be in line with DOS and other Quality System requirements
Bachelor’s degree or higher degree in business admin or related fields
Possess a minimum of 10 years working experience in workshop management of which 5 years in management level
Mobility, able to relocate to Suratthani province
Proven record of higher standard performance in business, people, customer and financial management
Strong interpersonal relationship skills, problem solving, result-oriented and customer focus
Strong people management, people development and team building
Good command in English and Thai
*This position is under local hiring

169

Dealer & Investor Services Representative Resume Examples & Samples

Respond to inbound call and correspondence requests
Make outbound calls to financial intermediaries
Assist in the dealer agreement process
Participate in periodic Dealer and Investor Services team initiatives, projects, and training
Keep current with industry knowledge and best practices to effectively communicate with investors and intermediaries
Ability and desire to excel at prospecting by telephone
Must be willing to work in an open floor environment
Excellent written and verbal communication skills, and strong presentation skills

170

Coordinator Dealer Assistance Resume Examples & Samples

Receives and responds to incoming calls from dealers and internal departments that need assistance with NMAC/IFS programs, forms, policies and procedures
Establishes and maintains effective relationships with dealers and internal departments. Conducts research in various databases to investigate and resolve dealer issues. Administers dealer monthly commission statements and checks. Ensures lease and retail rebooks are processed according to established guidelines and procedures
Maintains loan funding system (Automated Front End "AFE") with retail bulletin changes and coordinates with the Marketing Department informational changes to the dealer information data base system (DIS).Works with NNA Finance department to reconcile dealer commissions and programs. Works with Legal department to resolve dealer compliance issues and stay up-to-date on state laws and implications of case law rulings
Explains NMAC’s position on legal issues to dealers
Coordinates with Tax department on tax treatment disparities and other auto related tax issues. Performs user acceptance testing on all information systems throughout operations areas, including Wholesale Processing and service loaner car applications. Assists in resolution of titling and other related issues

171

Dealer Diagnostic Agent, Cummins Bridgeway Resume Examples & Samples

Provide technical support for less complex service related issues
Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events
Formulate and direct less complex repair plans
Document the results of diagnostic and repair actions in the appropriate database clearly and concisely
Manage the escalation of complex requests to the appropriate level of support
Assists with diagnostic support and escalation process improvement activities
Maintain knowledge and technical understanding of current products and new products
Promote Cummins Service capability and service programs to increase sales
Verify adherence to and completion of the correct published diagnostic / repair guidance for the symptoms presented
Provide diagnostic and repair assistance per Cummins publications on non-warranty repair events
Formulate / direct a repair plan when necessary
Manage the escalation of more complex requests to appropriate level of support
Support technical support / escalation process improvement activities

172

Treasury Dealer Resume Examples & Samples

Daily management of the Group’s cash position to ensure the business has the funds it needs for its ongoing operations
Placements/redemptions of cash into and from money market liquidity funds on a daily basis
Investment of the Group’s surplus cash in long and short term deposits and the development of further cash investment opportunities
Transact foreign exchange hedges with Sky’s relationship banks to manage FX risk
Transact foreign exchange swaps to manage the interest rate risk on Balance Sheet hedges
Daily refresh of counterparty risk monitor to identify any changes in counterparty credit risk ratings
Ensuring monitoring and trading compliance with counterparty limits set based on credit risk rating
Manage the Group’s intercompany funding structure to provide liquidity to Italian and German subsidiaries and repatriate surplus cash to the centre
Work with the cash forecast team to monitor/review/improve the short, medium and long-term cash forecasts (Ad hoc)
Project and Ad hoc work as required by senior members of the treasury team
Compliance activities to ensure Treasury is fully compliant with Treasury Policy and loan covenants

173

Dealer Enrollment Supervisor Resume Examples & Samples

Bachelor’s Degree or equivalent leadership experience
Minimum of 1 year Credit Acceptance, Dealership, or Business Law experience
Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment
Respectful:Value teamwork, share successes, appreciates others and communicates in a way that promotes trust
Insightful: Make timely well considered decisions, create innovative solutions and continuously learn
Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels
Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly

174

Market Making Dealer Resume Examples & Samples

The generation of trading income from trading in FX spot, foreign exchange swaps, forwards and Bonds, as is permitted under the dealer mandate, with the objective of achieving income and business unit growth objectives
Making market to the FX and Bond interbank markets, as appropriate
Develop the swap market, rates and risk management products by engaging with local and global counterparties
The provision of pricing to sales dealers in order to facilitate client business
Ensuring that that all risks are managed under the respective portfolios according to the dealing mandate and the respective policies and procedures (adherence to market risk limits, credit risk limits, tenor limits)
The role calls for interaction with colleagues from other functions areas of the Bank, primarily Treasury, Corporate Banking, Credit, Finance and Retail areas in contributing to the Bank’s overall business strategy
Effective trading ability and good track record
Quick Learner and an appreciation of rates and risk management products
Degree to honours level, and progress towards post graduate qualification in Finance
Appreciation of bank balance sheet and income statement analysis
A good working knowledge of Treasury products, services and strategies and back-office Operations
A good working knowledge and ability in assisting in the implementation and identification of arbitrage opportunities
An understanding of regulatory issues
An understanding of trading environment and currency trading capabilities
Knowledge of preparation of Business cases and projects plan/ updates
Past experience as market dealer required
In-depth trading knowledge / experience of local market Rates and FX products
An understanding of Financial Risk Management Strategies & tools
Strong technical and excellent network capabilities
A good general knowledge of the other bank products
Have a strong mathematical and analytical bias
Good IT skills
Degree holder in Finance

175

Dealer Manager Resume Examples & Samples

Bachelor’s Degree or higher degree in business administration or general management
Possess a minimum of 10 years working experience of which 5 years in management level
Relevant experience in truck/automotive business and dealership operation management
Proven record of high standard performance in business, people, customer and financial management
Strong people management, people development and team building skill
Good command of English and Thai
*This is local hiring position

176

Account Manager Dealer Agent Resume Examples & Samples

Meeting and exceeding KPI’s and revenue targets and implement Channel Management plans outlining agreed objectives for the channel, in consultation with the Regional Sales Manager
Source new sales channels to drive incremental sales via bespoke account and business development activities initiatives
Drive prepaid acquisition growth amongst current channel partners, through creative tactics, channel activities and promotional events
Ensure efficient stock management, in-store execution & training
Day to day management of account including A&P budget control management and supporting all POS needs within the Prepaid Channel group
Development and management of advertising / marketing campaigns within own retail channels
Communicate the prepaid strategies / campaigns to all channels; &
Management of compliance in channel and commissions to drive quality sales

177

Dealer Claims Representative Resume Examples & Samples

Work closely with order administration, sales, controllers, credit & collection and cash application teams to handle daily requests tasks
Process warranty, trade-in, credit & rebill, tax, rebates, and other various credit requests
Review and research salesforce cases, support tickets, inbox and telephone request/inquiries
In depth research on issues relating to: shipping, billing, credits, order entry, systems, customer accounts and more
Review and analysis financial service inquiries
Education requirements: a minimum of 2 or more years of post-High School Education. Four year degree preferred
Experience requirements: 2+ years of related experience in customer service or order management and some accounting experience with a company that has significant dealer/distribution sales activities
Experience with a top tier ERP system, Oracle (11i/R12) is preferred. Strong MS Office skills
Experience with Salesforce or other CRM systems
Must be able to work in a team environment as well as independently
Ability to effectively communicate with employees at all levels and external business contacts while conveying a positive, service-oriented attitude
Order management experience a plus
Strong analytical, math skills, interpersonal skills
Skill requirements: Computer literacy, teamwork, attention to detail

178

Dealer Loan Servicer Resume Examples & Samples

Strong organizational skills and the ability to handle multiple tasks under tight time constraints
Basic commercial credit knowledge
Post Secondary education or equivalent work experience
Previous loan accounting experience
Knowledge of loan and retail systems preferred
Knowledge of legal documentation requirements

179

VP Senior Manager Lco-swap Dealer Resume Examples & Samples

Review and management of all 4S correspondence with the NFA
Management of all regulatory visits and information requests in conjunction with existing Regulatory Compliance and Regulatory Liaison Officers
Review, interpretation end effective distribution of all regulatory publications relevant to the Swap dealer
Provide support and governance as required to all Swap dealer programmer enhancement efforts
Work alongside the rest of the Swap Dealer team to interpret and explain upcoming regulatory rule changes that will focus on the Swap Dealer
Swap Dealer
Provide compliance support, advice, and guidance to the CCO of HSBC Bank USA, N.A. and the GBM Global Markets businesses in connection with Title VII (swap dealing activities) of the Dodd-Frank Act as it applies to each area of Compliance coverage. Ensuring that rules and regulations applicable to HSBC Bank USA N.A. as a CFTC registered Swap Dealer will be considered and their requirements incorporated in the Compliance officer’s overall day to day job responsibilities. This includes, but is not limited to, updating policies and procedures, line of business reviews, training, surveillance, registration obligations, regulatory reporting and risk assessments, and escalation of any potential issues of non-compliance to the CCO. Work with GBM line managers to see that they are informed of the CFTC swap dealer requirements and assist them to implement these requirements in the GM business
Positions designated as “specialized compliance” are typically focused on multiple major lines of specialized businesses within a financial institution (i.e. GBM, wealth management, private banking, anti-money laundering (AML), brokerage, etc.). Many of the businesses entail the highest degree of regulatory compliance and reputational risk, particularly with respect to risks arising out of noncompliance with extensive and complex regulations. Failure to comply with these regulations would have significant negative effects on relations with regulators, the reputation of the Company with the public and may result in regulatory impediments to mergers and acquisitions and significant regulatory sanctions, including regulatory fines of material amounts
Minimum of five years compliance and/or regulatory experience, or equivalent with a focus on CFTC swap dealer regulations
Knowledge of CFTC swap dealer regulations is preferred
Ability to analyze and interpret regulatory requirements into policy and procedure
Good interpersonal, organizational, communications, analytical and project management skills
Experience interacting with senior members of an organization
Experience meeting with, and responding to, CFTC and NFA inquiries

180

Senior VP Swap Dealer Program Resume Examples & Samples

Compliance representative in project forums and work streams for securities-based swap dealer registration and program implementation
Advising on regulations
Reviewing and revising policies and procedures
Developing training material
Developing exception reporting and management information
Collaborating with stakeholders from across the organization
Monitoring compliance with applicable regulations through attendance at management forums, completion of sampling, and review of exception reports
Interacting with regulators
Minimum of ten years compliance and/or regulatory experience, or equivalent
Extensive knowledge of derivatives markets and regulation
Bachelor’s degree; Juris Doctor a plus
Ability to work independently with minimal direction and as part of a team
Experience interacting with senior members of the organization
Experience meeting with, and responding to regulatory inquiries
Experience managing others
Knowledge of products, services, operations and systems in capital markets
Provides compliance support, advice, and guidance to the Global Banking and Markets businesses with a focus on derivatives and Dodd-Frank related compliance
Escalates matters to senior management as needed
Works well independently, with minimal direction
Demonstrates a thorough understanding of policies and procedures pertaining to the role. Aware of what constitutes an effective control environment
Strong background in compliance within a regulated financial services environment consistent with the products / services supported and an ability to understand, interpret and apply novel and complex regulatory requirements to business practices
Minimum of 10 years compliance experience
Minimum of five years of supervisor/management experience
Regulatory experience with swaps and derivatives and DFA rule intake and implementation
Strong analytical skills and organizational skills
Proactive and a demonstrated ability to work independently
Licenses or registrations relevant to the products supported are preferred (e.g. Series 3, 7, 9, 10, 24, 63 and 55)

181

Dealer Services Representative Resume Examples & Samples

Provide the highest level of customer service to Powersports dealer network, warehouse partners and internal staff and use initiative to respond to and follow-up on inquiries in a professional, courteous, and timely manner
Process requests and ensure accurate tracking, includes Call Log, Order Programs (e.g. demo, rider education, fleet, law enforcement), Early Releases, Sales Registration Corrections, MSO’s, Delivery/VIN discrepancy, Cancellations, Model Exchange, price changes, order parameter setup
Process dealer credits/debits for cancellation fees and miscellaneous billing accurately and on time
3 or more years of customer service, wholesale, or retail experience
A strong passion for powersports and previous work experience in the motorcycle industry is significant plus
Excellent communication skills (written and verbal), highly organized, and ability to multitask
PC proficiency and intermediate/high level skill with MS Office applications (Excel, Word)
Product knowledge preferred
SAP experience desired

182

Dealer Account Credit Resume Examples & Samples

Review service invoices for denial or approval of exchanges
Confirm and approve product replacement requests by following established guidelines
Document replacement and denial history into the Electrolux database
Record daily replacement approvals into a spreadsheet for management review
Basic level of knowledge of Word, Excel, FOCUS, CRM, REX, ServicePower and IPL
Demonstrate follow-up skills and be ready to take ownership of assigned duties
Demonstrate the ability to work well in a team environment

183

Dealer Account Credit Creditor Resume Examples & Samples

Follow daily claims close-out guidelines
Determine appropriate resolution for dealer claims based on repair frequency filed in ServicePower
Confirm and approve product replacement requests
Document replacement and denial history into Electrolux database
Maintain assigned dealer accounts and update related spreadsheets daily
Issue credit to the dealer to distributor account for product replacement in accordance with departmental policy and procedures
Support the Division Manager/dealer by researching additional information, resolving open customer issues and determining claim closure results requested through the electronic or voice mail system
Process and submit check requests for product reimbursement
Research dealer disposition forms and warranty claims in the database and assign priority level per departmental policy
Maintain a dedication to providing exceptional customer service
Perform additional duties as assigned
Intermediate level of knowledge of Word, Excel, FOCUS, CRM, REX, ServicePower and IPL
Capable of setting priorities, meeting pre-determined deadlines and multi-tasking
Possess strong decision making, problem solving and analytical skills with particular attention given to detail and accuracy
Strong knowledge of customer care processes and techniques
Demonstrate follow-up skills , and be ready to take ownership of assigned duties
Demonstrate an ability to work well in a team environment

184

Dealer Lending Services Resume Examples & Samples

Prepares loan and lease files for filming
Provides a high level of quality customer service to both internal and external customers
Ensure quality customer service by correctly and quickly processing and disbursing proceeds to the dealer or broker
Ensure adherence to all Bank, state, and federal regulations (example: Regulation Z, Regulation B, Fair Credit Reporting Act)
Previous experience in a high volume/production environment preferred, proven clerical and/or data entry experience
Flexibility as a team player
Flexibility with assignments and scheduling

185

Dealer Data Rep Resume Examples & Samples

Bachelor's degree preferably in business, management information systems, marketing
5+ years’ experience working with Caterpillar dealers supporting marketing, product support, dealer operations, or dealer distribution projects
Fluent in Spanish
Demonstrated strong problem solving and technical skills
Proven strong communication and collaboration skills
Proven ability to interact across all levels of the organization (Cat and Dealer)
Ability to assist with data quality analysis through the use of tools such as SQL scripts
Fluent in Portuguese

186

Dealer Liaison Operative Resume Examples & Samples

Oversee and provide industry standard customer service within our Dealer Central group via prompt and accurate responses to order and information requests from dealers and internal staff
Handle phone and internet based enquiries for product or related information from within our dealer network
Process customer orders and investigate and resolve customer issues
Assist the sales and marketing teams to achieve sales and productivity targets in line with our strategic planning
Ensure all delivery to schedule and quality targets are achieved in line with the KPIs of the role
Manage the receipts and dispatch of products through our ANZ warehouses
Consignment stock management / allocation of our dealer network in line with their forecast and market trends
Liaising with the warehouses to ensure required priority lists are effectively managed
Working knowledge of Microsoft Outlook, Word, PowerPoint and Excel

187

Dealer Deployment Leader Resume Examples & Samples

5 years sales leadership experience recommended
Prior experience in an Allstate field FSL role preferred
Understanding of pricing, claims, local market planning, sales trend analysis, marketing data, and financial analysis required
Knowledge of agent contracts, compliance requirements, Allstate policies and procedures required
Experience using Allstate technology (Alliance, DASH, eOffice, Gateway) preferred
Microsoft Office proficiency required
Property & Casualty and Financial Service product knowledge
Process development and implementation skills
Knowledge of candidate prospecting techniques, candidate development, deployment models, process installation, and education techniques
Series 6, 63 licenses required
Life and Health; Property and Casualty licenses required

188

Dealer Expediting Analyst Resume Examples & Samples

Documenting dealer calls and interpreting dealer inquiries sent through the Customer Inquiry Database
Scrutinizing Parts Distribution systems for valuable information on backorders
Ensuring dealer backorders are filled
Giving quick and customized feedback to Caterpillar dealers
Handing over complex files to other teams for in depth problem solving activities
Keen customer focus
Being a team player at all times
Able to work efficiently in busy and challenging environment
Experience of Cat logistics processes & systems preferred
Good language skills in English and French
Knowledge of other languages
Good communication, interpersonal and collaboration skills

189

Dealer Operations Manager, Infiniti Resume Examples & Samples

Development of regional business plans through collaboration with the National Sales Operations and Marketing teams, continually measuring their effectiveness and ensuring course correction as needed
Development of Retail Marketing Group (RMG) plans in cooperation with Tier II marketing team & agencies, ensuring strategy alignment with National Marketing
Ensures retailers are aware of all Infiniti Canada in-market programs and initiatives, securing retailer buy-in as required
Develops programs to improve prospecting and lead management at the regional and retailer level
Minimum 5 years of progressive business experience, preferably in the automotive industry
Well-developed consultancy skills in the areas of retail awareness; business plan development & process; continuous dealership improvement; automotive marketing principles; financial statement analysis and team development (HR basics)

190

Dealer / Hotline Warranty Technologist Resume Examples & Samples

Responsible for field issues on the HV battery and EE systems components for all electrified vehicles
Interface with vehicle operation facilities in the United States, Mexico, Europe, and China
Review warranty claims for HV battery and EE systems components
Lead/Support problem solving disciplines with data mined from Ford’s warranty system and internal tracking database
Work with cross functional teams including Vehicle Plant Powertrain PVT, HV battery plant manufacturing, and component engineering in resolution of current production and warranty issues
Support Ford Customer Service Division (FCSD) hotline staff by reviewing dealer technician issues and making suggestions on repairs
Revise dealer work shop manuals on an as needed basis
Interface with FCSD for timely closure of Quick Service Fix (QSF) support of technical communications to dealers via Technical Service Bulletins (TSB), Special Service Messages (SSM), and Internal Service Messages(ISM)
High school Diploma or GED equivalent
1+ years' experience with diagnosing faults with electrified vehicles
1+ years' experience with vehicle diagnostic tools
Bachelor’s Degree in Electrical or Mechanical Engineering
1 year experience with Ford DET, Ford IDS, Vector CANalyzer/CANape/CANoe
Team player with good collaborative problem-solving skills
Strong Quality orientation (Proactivity, Problem Solving, Implementation)
Strong Written and Verbal communication skills; ability to present reports, findings, and solutions in a meeting forum to Engineering and Management team members
Strong abilities to relate to and work with team members, customers and vendors
Experience with electric vehicles either at the system or component level

191

Tournament Dealer Resume Examples & Samples

Protects and controls game being dealt
Conducts the games in accordance with Departmental policies and procedures, handling player transactions and notifying Poker Supervisor of any irregularities
Advises Poker Supervisor of any player disputes or arguments that may arise during the game
Informs Poker Supervisor of important or relevant facts regarding specific players
Maintains a professional, friendly and courteous atmosphere providing the guest with a pleasant experience
Performs any other related duties as assigned

192

Manager, Infiniti DND Dealer Agreements Resume Examples & Samples

Coordinates review and approval process for buy/sells (asset purchase & stock transfer). Handles transactions with complex and sophisticated financial and legal concepts, and guides the through these transactions. Gathers input from numerous internal stakeholders and presents analysis
Serves as primary point of contact and resource for regional management on market representation/dealer network topics in assigned area of responsibility
Supervises and processes Infiniti dealers’ requests to change their dealer agreement. Examples of these requests include facility relocations, ownership transfers, and executive management changes
Monitors dealer compliance with provisions of the Infiniti Dealer Sales & Service Agreement. Reviews sales performance, stair-step attainment and performance of other mandated actions under the Infiniti Dealer Sales & Service Agreement. Monitors limits established by policy and special agreements
Collaborates with various stakeholders to collect and assemble network action information and data for weekly and monthly executive-level meetings
Leads special projects and completes ad-hoc requests from other internal stakeholders including executives, legal and network strategy group
Job Knowledge and Skill: Thorough knowledge of market representation functions. Regional office experience (in distribution, sales operations, aftersales, marketing) and/or dealer contact experience highly desirable. Excellent oral and written communication skills. Good business acumen and ability to interface across various business functions necessary
Experience: Ten or more years of directly related professional level experience in sales and marketing
Education: Bachelor’s degree required. MBA preferred
Computer Skills: Working knowledge of Microsoft Office products
Travel: Occasional day or overnight travel

193

Dealer Analytics Products & Services Manager Resume Examples & Samples

Manage 3-5 analytics products/solutions concurrently with accountability for successful delivery to Cat Dealers
Work with industry teams who have identified market opportunities to develop product and feature business cases, use cases and requirements
Responsible for defining and managing requirements and roadmap for products and services, based on feedback from Cat Dealers and internal marketing groups
Build and present end to end executive product updates inclusive of current production metrics, new feature delivery planning and financial forecasting
Proactively drive investments and work effort to balance value, alignment to strategy, customer needs and long term differentiation
Proactively analyze market opportunities, trends, competitive positioning, industry forecasts, and business implications to influence product/solution roadmap
Drive go-to-market planning and product launch plans in collaboration with internal industry groups and Cat Dealers
Owns development, quality and ongoing management of product support materials - e.g. technical "how to's", digital properties, marketing content etc
Develop and optimize product management processes and provide product management leadership and training
Accountable to meet or exceed 3 year business plan
Four year Bachelor Degree
5+ years analytics or digital software product manager experience
2+ years experience implementing Marketing Analytics techniques such as Market Basket, Churn, Customer Segmentation etc
Prior experience in data connectivity and data access, database management systems, Big Data, SaaS, etc
Experience working with or at a Cat Dealer
Understanding of financial modeling, forecasting and tracking as it relates to product delivery
Experience with bringing together cross functional teams and leading execution
Agile Program/project management experience

194

VP Senior Manager Lco-swap Dealer Resume Examples & Samples

Enhancing the swap dealer compliance program and process for maintenance and review of policies and procedures
Reviewing, drafting, and advising on policies and procedures
Coordinating policy and procedures with stakeholders from across the swap dealer, including business, Risk, and Operations
Responding to regulatory inquiries and internal reviews; and
Interacting with regulators and SEFs
This position is found in the following compliance function(s): Swap Dealer
This role will have compliance adherence responsibility driven by the line of business supported. This position supports the following lines of business, include in but not limited to: CMB
Provides general compliance support for a significant risk category/business under CMB. Under the guidance of the Director of Specialized Compliance or similar level , supports advisement on regulatory matters; monitors business unit compliance programs and ensures as effective system of internal controls are developed and maintained. Researches laws and regulations regarding operating procedures for new products and product enhancements to ensure compliance with all applicable federal laws and regulations. Researches and resolves items of concern identified through standard activity monitoring and conducts targeted reviews of specific areas of high risk or complexity
Global Transaction Banking role can be found in Targeted Monitoring, Wire Transfer and Cash Letter Deposits
Wire Transfer & Cash Letter Deposits
Maintains and organizes the monitoring function for wire transfer and cash letter deposit activity across the large corporate and financial institutional client base. Provides oversight and advisory role on know your customer (KYC) for businesses among the highest risk in the Company and have commensurate levels of reputational risk

195

Modality Region Dealer Manager Resume Examples & Samples

Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
Facilitate team communication and the sharing of best practices
Assist with the assimilation of new hires into the organization
Act as a mentor to field team, providing clinical, technical and professional guidance as necessary to improve the customer experience
Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives
Communicate with local Applications Specialists and Account Managers to ensure all customer and business needs are met
Energize team and maintain adherence of field processes
Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting
Demonstrated current basic clinical scanning proficiencies on current products/platforms
At least one of the following core experiences: Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
Proficiency in computer skills in Microsoft Office Suite products
Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
Ability to communicate effectively using local language
Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System
Associate’s or Bachelor's degree preferred in related business or technical/clinical field
Strong leadership skills (respected by peers and leadership for contributions to the business)
Strong presentation skills (public speaking and lecture experience desired)
Demonstrated ability to understand and present complex material in understandable terms
Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
Team oriented with a customer satisfaction mindset
Ability to multi-task effectively and manage multiple priorities at one time
Willingness to be flexible/adapt to changing work environments
Clinical experience in large hospital/university setting preferred
Advanced certification/registries desired
Five or more years of demonstrated clinical scanning skills in specific
Experience on all current GE products for which responsibilities cover
Experience within GE Clinical Applications or Clinical Marketing roles
Fluency in other relevant languages within territory

196

Dealer Operations Manager Resume Examples & Samples

Ability to prioritize own schedules and organize work load effectively with minimal daily supervision
Ability to function effectively and remain productive in a virtual office environment
Ability to focus on the best interests of the dealership and Nissan/Infiniti. Can remain objective in the course of building relationships
Ability to respond in a positive manner to dealer management criticism or unfounded accusations
Dedication to meeting the expectations and requirements of internal and external customers
Attentive to others opinions and perspectives
Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises
Result driven in the face of resistance or setbacks
Ability to present ideas and analysis in an effective manner
Ability to understand the complexities of situations and solicit assistance from others as needed
Total of 6 years of progressive experience in the automotive industry
3+ years demonstrating progressive development with an OEM, proven results as District Vehicle or Parts & Service Manger or a Sales Manager within a dealership

197

Territory Manager, Dealer Resume Examples & Samples

Call on and target, current and prospective customers in order to generate sales, improve market share, and increase income for MWI
Must be proficient with Microsoft Office suit products such as Excel and Word
Seek to understand the needs of the dealer farm stores and, in turn, select products and services to satisfy those needs
Establish appropriate relationships with Dealer farm stores
Review and utilize sales analysis and top supplier reports in pre and post call planning
Prepare and maintain a written call cycle consistent with territory changes. Share information with ISR and Regional Manager. Call cycle information includes account number, name, location, and day of the week
Stay current on the full line of products and services offered by MWI
Demonstrate competency in MWI sales programs, promotions and products
Establish account profiles for customers within territory
Be responsive to communication from customers, MWI team members, and manufacturer representatives
Detail and/or demonstrate new products and promotions for customers
Ensure reporting is submitted timely
Meet sales goals and budget numbers by territory and manufacturer
Act as a resource to the customer in business matters dealing with such issues as inventory management, equipment, seasonal promotions and products
Act as point person for customers on nearly all dealings with the company; work with MWI inside personnel to ensure customer issues are resolved
Maintain vehicle in a professional manner
Work closely with key vendors and Product Specialists
Maintain adequate support material and detail aids in automobile
Comply with other requests from MWI Regional Managers and leadership
Participate in conference calls and meetings as requested
A bachelor’s degree and one to three years of outside sales experience, preferably in animal health is desired
Excellent interpersonal, presentation, and organizational skills and a proven ability to sell are necessary
A valid drivers’ license and good driving record are mandatory

198

Dealer Development Intern Resume Examples & Samples

Loading SOE Scores into ePortal
Setting up a Dealer Development Module of CRM
Assist in the e-signature initiative
File review and clean-up
Assist with other duties such as database management and preparing maps for white spots
Qualifications & Skills
Good PC skills including Microsoft Word, PowerPoint, Excel, and Access
Ability to work well on a team as well as independently
Well-organized, results-oriented, and strong project management skills

199

Regional Account Manager Dealer Service Rep Resume Examples & Samples

Four to seven years of sales experience in the financial services industry
Strong marketing, sales and relationship management skills
Thorough knowledge of appropriate laws and statues pertaining to loan/lease documentation and credit analysis
Proven customer service/relations skills
Demonstrated decision-making and problem-solving skills

200

Dealer Territory Manager Resume Examples & Samples

This position will manage the overall relationship with assigned dealers
Govern the integrity of the authorized dealer agreements
Oversee sales, installation, service and general administration through the effective management of assigned dealers
The primary objectives of this position are to source and grow the dealer network in BC and Alberta
Identifying market opportunities by cities/areas
Individual will research potential security system providers and expand ADT's list of dealers pursuant to established criteria
Minimum 4 years of sales and/or sales management experience
Minimum of 5 years of operations management experience
Proven track record in sales, installation, dealer administration and/or service functions
Previous management experience an asset
Ability to budget and perform cost analysis
Demonstrated profit and loss experience
Ability to work independently; self starter
Successful dealer management/dealer relations skills
Negotiations
Customer Relations
Recruiting

201

Senior Client Dealer Services Rep Resume Examples & Samples

Perform branch operations functions such as receiving investor applications, time stamping, NIGO checking and inputting details of investor applications at the branch, sending relevant documents to the back office for processing, generating required reports within the prescribed timelines and dispatch of cheques and account statements to investors / distributors
Provide prompt and accurate information to customers about FT products and schemes, load structures and documentation procedures
Demonstrate highest levels of quality service in attending to customers, as well as effectively handling any grievances/complaints that may arise
Attend to branch walk in customers and to investor calls via telephone. Coordinate with the branch operations team to follow up customer queries
Ensure that branch functions are carried out on behalf of customers in accordance with department and company procedures and regulatory requirements, and in doing so ensuring that the standard terms of service are met
Handle difficult investors and complaints to ensure service standards are met under all circumstances
Generate proper MIS on the activities of the branches, so that the management team is informed of both the achievements and the requirements
Minimum 3 years of experience in a customer service role

202

Dealer Performance Specialist Resume Examples & Samples

Ability to coach and mentor dealership associates driving improved level of performance and results
Ability and eagerness to learn complex technology and basic understanding of web-based systems
Experience with Salesforce desirable
Demonstrate advanced technical knowledge of Xtime product(s)
Demonstrate comprehensive understanding of automotive dealership fixed operations as related to Xtime product(s) core competencies
Polished presentation skills that convey confidence and domain expertise
Ability to clearly and effectively discuss technical issues with non-technical customer personnel

203

Senior Director, Dealer Services Resume Examples & Samples

Partnering with existing and prospective clients as well as analyzing trends in the market to identify needs that are not currently being met by Cox Automotive offerings
Define business offers to meet the need areas identified
Assess business offer’s market opportunity – including cost of creating and maintaining offer, the benefit provided to clients and the offer’s overall feasibility
Drive the offer through development and pilot phase and assess benefits for a longer roll out
Become an industry expert in understanding business trends and being able to represent Cox Automotive and VinSolutions as a subject matter expert in future trends and how to run an efficient dealership
Proactively identify changes in the customer's business environment as well as competitive pressures to develop and modify strategies and tactics accordingly
Obtain and maintain a strong knowledge of VinSolutions applications and customer needs, as well as other business units within Cox Automotive
Be recognized as the key point of contact on given projects to effectively communicate project or issue status to management and keep business stakeholders informed of project status issue resolution and all related items
Work with team to proactively identify work, communicate, and resolve project issues and risks that interfere with project execution or success
Ensure appropriate project or user documentation is produced
Collaborate closely with teams to ensure timely delivery of project deliverables, user fixes, and/or system enhancements
Coach a high performing team to hit key priorities and support thoughtful career planning with your direct reports
Ability to work effectively on multiple assignments, activities or projects
Must have 10-15 years’ experience in relevant functional areas
Must be highly organized and have strong time management skills
Outstanding cross-functional project management and leadership skills leading to positive organizational change
Must be assertive, confident, and able to work as an individual and as part of a team and strive to exceed client expectations
Must have excellent analytical and financial skills and the ability to actively resolve problems
High proficiency at the conceptual and working level of Cox Automotive products and services
Experience in delivering and designing presentations and training to individuals and larger audiences
Must be computer literate (including Microsoft Office: Excel, PowerPoint, Outlook, Word)
Demonstrated experience of problem resolution, change management, system analysis, and business literacy
Candidate must possess strong attention to detail, a passion for strategic thinking and problem solving, and ability to deliver rich, business insights to drive business decisions
MBA PREFERRED

204

General Manager Dealer Resume Examples & Samples

Develops an annual business plan that focuses the organization on achieving the desired performance and growth objectives based on sales and operational capabilities and supported by the appropriate financial and human capital requirements
Creates and monitors the appropriate weekly/monthly Key Performance Indicators that are relevant for the business, and engages the appropriate people or teams in the organization in reviewing the information and taking the appropriate actions
Utilizes the unique Principal Leadership role as the "face" of the organization to drive networking and business opportunities in the community by engaging in various community organizations, functions, boards, and associations that promote the overall business value of the Dealership and in so doing, provides a service to the community
Champions specific initiatives within the Dealership related to improvement of quality, processes, people, and customer satisfaction that that in turn promotes a culture of continuous improvement
Builds, develops, and empowers a strong management team to proactively engage every employee and contractor by setting clear performance expectations and goals and then incenting, coaching, and evaluating performance outcomes to those goals, resulting in a strong accountability and performance driven organization
Communicates and engages with everyone in the organization to assure an understanding of and alignment to the corporate mission, vision, values, and goals and to sustain a culture of flexibility, collaboration, empowerment, and risk-taking
Manages the external relationships with the various business partners including banks, attorneys, manufacturers, etc., to ensure the most optimum partner relationships possible

205

Dealer Development Manger Resume Examples & Samples

5 years in Financial management preferably in a dealer environment
Truck industry knowledge
Financial management
Dealer operational knowledge
Dealer financial system
GAAP Knowledge
Verbal / Written communications
Planning / Organisational skills
Management and Leadership skills
Applying Expertise and Technology
Analysing
Planning and Organising
Entrepreneurial and Commercial Thinking
Persuading and Influencing
Deciding and Initiating Action
Presenting and Communicating Information
Relating and Networking
Coping with Pressures and Setbacks
Creating and Innovating

206

Cib-equity Dealer Resume Examples & Samples

To execute the dealing function for JPM by physically entering trades into the Taiwan Stock exchange, ensuring trades are processed accurately, promptly and in compliance with all governing rules and regulations in the local market
Assist with daily translation and interpretation of market news and events
Work closely with Sales Traders to effectively meet various client needs and requests
Strong numbers and able to handle the details in an efficient, accurate manner
Highly motived and productive team player
Quick/willing to learn
Enjoy multi-tasking with the ability to work under intense pressure

207

Dealer Lending Control Manager Resume Examples & Samples

Bachelor's Degree or Equivalent Experience; MBA in Finance desired
At least 3-5 years of Experience in a Finance/Consulting role and/or Auto finance a plus
Strong MS Office skills; Excel, PowerPoint and Word is essential; knowledge of Sharepoint preferred
Ability to create high-impact presentations for all audiences
Ability to handle multiple tasks simultaneously and meet assigned project deadlines
Strong time Management skills with excellent attention to detail
Well-developed analytical and problem solving skills

208

Dealer Performance Consultant Resume Examples & Samples

At least 3 years Automotive Industry experience within an OE (e.g. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities
Demonstrated success in behavioral and process change within teams of automotive technicians strongly preferred
Comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership
At least 1 year working directly with dealerships; preferably in an advisory or account management capacity
Working knowledge of one or more DMS systems (desirable)
Organization and attention to detail
Ability to work nearly autonomously
Ability to travel approximately 75% although exact amount may vary, travel consists of in market and overnight. But then towards the bottom for travel it list

209

Dealer Operations Manager Resume Examples & Samples

The DOM acts as a hands-on business consultant to dealerships in his/her territory. The DOM will help the retailer to: Align his business with local market conditions; Decide on product mix and sales strategy; Set long-term plans for the dealership; Maximize allocation coverage, inventory turns and that inventory reflects market opportunity; Develop staff competencies and capabilities; Conduct local marketing activities; Improve prospecting, lead management and customer retention/loyalty activities; Analyze the financial aspects of the business, including operations and capital investments; Develop customer satisfaction initiatives aimed at maximizing customer retention/loyalty
The DOM also acts as a critical liaison between Nissan and dealers. On a monthly basis the DOM will: Communicate Nissan sales and marketing programs to dealer staff; Provide dealers with contact reports which include candid performance feedback; Ensure each dealer has developed and implemented a sales and marketing plan; Ensure accurate forecasting as required; Ensure on-going adherence to Nissan standards & programs
The DOM is expected to address such diverse issues as facilities standards, succession planning, competitive developments, sales and marketing plans, new market representation opportunities and staff training programs
Minimum of 2 years of business experience, automotive experience is preferred

210

Manager, Renault Dealer Systems Resume Examples & Samples

Main Tasks / Responsibilities / Authorities
Manage delivery of methods & processes from Market Company to the dealer network with strategic & local applications, tools and services
Facilitate and promote Dealer & Market Company application and tools requirements. Feeding these into the strategic business owners for development and delivery in future releases
Manage and deliver support for the Group Truck portfolio of strategic applications covering all aspects of data source systems; DMS Systems and Business Reporting tools
Build and nuture trusting relationships within all dealer regions - to maintain the credibility built up over many years
Comprehensive testing of all DMS system changes and enhancements prior to roll out
To closely work with the other Retail Development functions to secure a coordinated approach to service delivery
Work in accordance with Volvo Group UK standards of health, safety, quality and environmental care
Any other duties that may be reasonably requested by your manager
Key Skills / Competencies
Expert knowledge of all features and functionality of current DMS solutions
Expert knowledge of all dealer processes
Good appreciation of Infrastructure to support DMS tools and development process to implement change
Ability to understand and resolve complex issues and drive change to support current and future business demands
Excelent communication skills both verbal and written
Detail understanding of Retail processes both to the dealer network and direct customers
Strong advanced working knowledge of Group Truck Systems & tools. Advanced knowledge & skills of identifying improvements and development of implementation plans
Strong Project Management disciplines and skills
Ability to operate in a multi-culture, multi-brand environment

211

Dealer Retail Tools Systems Analyst Resume Examples & Samples

Understand the Dealer Retail Tools Share space, translate business needs into requirements
Become and remain knowledgeable on key business processes and systems and how they operate/integrate
Provides expertise and advice to business unit owners, IT leaders, project teams, and other support teams
Identifies gaps in the application functionality and work with the technical team to provide solutions
Provides efficient project processes and deliverables to shorten the project life cycle, where applicable
Is the SME for multiple applications, including the ability to lead Integration efforts with third party consumers and perform basic trouble-shooting, including the ability to write/run SQL queries and run SOAP UI projects / XML
Provides functional expertise for the assigned applications to all Business Units globally
Performs user acceptance and some functional testing
Works with application support and development team to fix software bugs and escalated issues
Understands required integration with other applications - leads resolution to gaps that involve multiple systems inconsistencies functionality globally and regionally
Participates in regular project status reviews
Actively participate and contribute to the project planning processes, help shape/understand and prioritize key business priorities
Develop and maintain a deep understanding of the business processes and KPIs which are critical to successfully achieving the Dealer Retail Tools Strategic Plan
Collaborate with IT Development teams to ensure shared responsibility of delivery of a project within previously agreed upon project budget, deadlines and scope
Bachelor's degree in Information Technology, Computer Science or a related field; or any equivalent combination of education, training and experience
Strong system analysis skills. Ability to work with business users to fully gather, define and document requirements
Excellent verbal and written communication skills. Ability to create detailed, well-written documentation for a variety of audiences
Business process re-engineering and optimization skills and experience
5+ years of developing requirements/specifications
Strong understanding of all phases of the application development lifecycle
Agile Methodology
TFS experience a plus

212

Verification & Dealer Funding Representative Casual Position Resume Examples & Samples

Performs all verification activities related to approved loans received for funding
Performs all verification activitiesrelated to income approval
Ability to multi task
Able to take a proactive approach when handling potential problems
Knowledge of MS Word & Excel as well as office equipmen, software and record keeping

213

Dealer Resume Examples & Samples

This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members
Open game at assigned table, count contents, verify count with closing list, inspect cards or dice and sign off with supervisor
Deal games, payout winnings, exchange currency for chips and inform guests of game rules
Change over deck of cards or dice, inspect and mix cards
Verify bank roll fills with the supervisor and security personnel
Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with game rules and minimums set
Close game; sort cards, balance rack, count chips and sign off with the supervisor
Maintain the honesty and integrity of assigned games, controlling pace
Assist guest with questions on casino activities or refer to appropriate personnel

214

Dual Rate Dealer / Supervisor Table Games Resume Examples & Samples

Maintain game security and protect company assets at all times
Assist customers in understanding the rules and ensure adherence to established policies and procedures
Pay winning bets and collect losing bets
Provide customers with information on how to play the game if requested
Perform all job duties in a safe and responsible manner
Must successfully complete dealer training or have previous casino dealing experience

215

Experienced Dealer Resume Examples & Samples

Provides prompt, courteous and accurate dealing at assigned table(s)
Adheres to all company and departmental policies and procedures and state regulations as it relates to this position
Must be a minimum of 21 years of age
Applicants must successfully complete dealer training or have previous casino dealing experience
Must be able to successfully pass an audition displaying adequate dealer skills
Good oral and written communication skills, must be fluent and literate in English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds and air quality

216

Table Games Experienced Dealer Resume Examples & Samples

Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Six months experience in customer service field preferred
Must be able to successfully complete a basic math test, and pass an audition displaying adequate Poker skills
Must possess excellent interpersonal skills
Ability to respond calmly and make rational decisions in stressful situations with co-workers and guests in fast-paced environment
Must be able to listen and respond to visual and aural cues with excellent peripheral vision

217

Central Dealer Business Manager Resume Examples & Samples

Owns and proactively develops the relationship with approximately 15 dealers; serves as first point of contact and coordination
Creates sustainable relationships with our dealers, by providing proximity through high-frequency contacts and sales management, in support of regular, as well as project-based business
Creates, implements, and monitors the Dealer Plan for assigned dealers
Coordinates all Steelcase’ resources, including field Sales Specialists’ involvement and Sales Enablement’s to strengthen dealers’ capabilities, particularly in support of specific opportunities
Develops “local leading organization” accounts to enhance our dealers’ presence
Identifies key projects and works with regions on strategy, action plan & execution
Based on dealers needs and business pipeline, prioritizes the top ones and drafts solid plans to visit them, develop their capabilities and meet key customers
Supports Dealer led business adding value when needed
Helps dealers transform cross-border sales
Tailors our knowledge and insights to smaller size transactions and opportunities
Provides products and pricing guidance for day to day customers/un-assigned, as well as for all opportunities
Manages the product mix to optimize sales and profitability
Manages product launch programs for dealers and monitors related promotional activities
Defines, implements and monitors Sales Incentives Programs
Works with L&D to cover the needs for different trainings to support dealers’ capabilities
Identifies the key activities that could be supported by other support functions
Discipline and ability to understand and implement sales and promotional plans to dealers
Ability to manage through people and to coach to close priority sales opportunities to achieve targets results
Capability to work autonomously with remote management and at ease with virtual interactions and related tools (e.g. TP, Skype, social networks)
Ability to identify, manage and leverage multiple resources within the company, to deliver sales growth and service excellence
Excellent interpersonal and communication skills, as well as the capacity to develop and manage multiple relationships across different cultures and personalities
Solution/resolution focused with a developed sense of ownership, responsibility, and accountability
Language skills: Fluent in German and English. French language knowledge is a plus
University degree, preferably in Business or Marketing
Working experience with a consultative selling approach
Knowledge of furniture and design is desired

218

Dealer Manager Resume Examples & Samples

Proactively manage multiple business aspects of nominated Dealer Accounts in a manner which
2+ years of experience managing dealer accounts in an Industrial environment or equivalent related experience
1+ years of New Business Development within an Industrial environment in the sales of capital equipment
2+ years of experience with preparing and or delivering sales presentations
In-depth technical sales and applications knowledge of the Mobile and Static crushing and screening products
Bachelors degree in relevant field preferred but not required
Excellent interpersonal skills to prepare and deliver formal presentations to customers
Excellent problem solving skills to develop sales strategies
Thorough working knowledge of MS Office packages and presentation software packages
Ability to work independently while coordinating activities with a variety of large teams
Marketing background and/or experience
Bi-lingual (Spanish) preferred

219

Dealer Development Representative Resume Examples & Samples

Dealer Operational Plans including
BA or BS Degree (Engineering, Business or Marketing) is preferred or related work experience
1-3 years of relevant work experience
Salesforce Administrator (Salesforce Experience Preferred) including

220

Dealer Credit Supervisor Resume Examples & Samples

Lead non-exempt employees in completing daily administrative tasks while insuring work product is delivered in accordance with policy and within time constraints
Drive results and mange to performance metrics
Make accounting entries and balance ledgers; insure collateral is accurately accounted for and is being handled in accordance with policy
Ensure daily bank drafting process is completed and handled accurately and on time
Provide exemplary customer service to internal customer and take responsibility for providing solutions
Demonstrate strong organizational skills; follow through on assignments, meet deadlines and adhere to established controls
Participate in the recruitment process by interviewing, analyzing, and making hiring recommendations
Provide or coordinate training, staffing and scheduling, and employee development through coaching, counseling, and reward/recognition
Understand systems, policies, procedures and compliance in order to streamline and automate processes; respond to, research and resolve issues
Address potential or actual breach of policies, procedures and compliance issues appropriately and in a timely manner
HS diploma or equivalent required. Bachelor's degree in related field strongly preferred
5 + years in customer service or financial services industry is needed. At least 2 years leadership experience preferred
Ability to provide advice/direction in primary areas of expertise
Contribute to and manage projects
Have a strong understanding of the automotive finance industry with superior knowledge regarding floor plan loans/financing

221

Dealer Credit Field Auditor Resume Examples & Samples

Field investigations requiring review of dealership files and records
Physical audits including looking up VINs (vehicle identification numbers) and comparing to internal Ally records
Communication with dealership personnel to resolve audit issues
Day-to-day travel time to go to and from dealership locations
Required administrative responsibilities including supervisory release, time tracking, expense reporting, etc
At the point of posting, additional responsibilities may be added to the base description on a role-by-role basis to encompass the accountabilities specific to each job
2 + years' experience in financial services or similar industry. Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience
Performs clerical, administrative and technically based activities and/or supporting tasks
Must have an active driver's license and the ability to travel 100%

222

Dealer Resume Examples & Samples

Must be able to obtain a valid gaming license
Must maintain a professional, neat and well-groomed appearance
Must be able to work varied shifts, including weekends and holidays

223

Dealer Ojt Resume Examples & Samples

Must be very friendly and outgoing
Above average attendance record and recommendation
Must obtain MGC license

224

Experienced Craps Dealer Resume Examples & Samples

Deliver internal and external guest service the Pinnacle Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions
Explain aspects of various table games to our gaming customer’s
Must be willing to be interviewed and auditioned
Certified to deal Blackjack and Craps

225

Experienced Dealer Resume Examples & Samples

Create an atmosphere of hospitality and friendliness toward guests. Make eye contact and greet the guest by first name, if known, upon arriving to the table and thank the guest for playing when they leave the table
Compliance of company and departmental policies and procedures, Missouri Gaming Regulations and Internal controls
Ensure good game protection
Ensure good game pace for all players
Ensure payouts to be made quickly and accurately
Opening and closing tables by verification of all cheque inventory
Excellent team member and customer relations skills
Able to work in a fast paced work environment

226

Poker Tournament Dealer Resume Examples & Samples

Fill and credit tables by verification of cheques
This position spends majority of shift on the casino floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon customer volume
Requires finger dexterity so as to be able to shuffle and deal cards
Must be able to see and read so as to be able to identify cards and pay and collect bets
Must have 100% hearing ability to react to customer bets and supervisors’ gaming decisions
Must be 21 yearlders of age or older
Must have completed Dealers School or possess at least six months of experience as a dealer

227

Dealer Account Manager Resume Examples & Samples

Self-motivated, high energy, & dynamic inside sales and online presence
Competitive personality with a track record of over-achieving quota
Strong phone presence and experience dialing dozens of calls per day
Experience working with Salseforce.com or similar CRM
Strong listening and coach ability skills
Ability to multi-task, prioritize, and manage time effectively

228

Dealer Lending Intern Resume Examples & Samples

Market competitive compensation
Formal company orientation and training
Executive speaking series
Experienced mentors
Hands on experience
Project based work
Leadership and career development
Networking opportunities
Attend formal company orientation and training
Participate in executive speaking series
Have hands on experience in area of study; as well as participate in project based work
Communicate regularly with mentors
Lead an end of assignment presentation
Demonstrates a background and/or strong interest in the Financial Services industry
A rising Junior or Senior in a full-time undergraduate program
Maintain a GPA of at least 3.0
Strong candidates will possess strong leadership, interpersonal and communication skills
A passion for the financial services industry is strongly preferred
Candidates should reside in a commutable distance from the Ally location to which they are assigned
Eligible to work in the US for any employer without sponsorship from the company

229

Dealer Resume Examples & Samples

Protection of the integrity of the game at all times
Notify floor person of any irregularities
Keep the pace of the game as fast and smooth as possible
Insure that bets are within rules and limits allowed
Change currency for gaming checks
Notify Floor person immediately of any irregularities or any customer requests which are outside of a dealer’s authority or knowledge
Provide customers with information on how to play the game if desired
Provide positive communication and use Red Carpet Training skills with every patron and co-worker
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
The Cast Member must be able to lift and/or move up to 50 lbs

230

Dealer Account Development Manager Resume Examples & Samples

Using a weekly call schedule, make regular quality sales calls on existing dealer accounts and ensures prompt follow-up and response to any specific customer needs. (Company car and laptop provided by PPG)
Responsible for account receivables in territory and ensure compliance with credit policies
Achieve price and margin targets by managing pricing, credits, job quotes and follow up on expiring job quotes
A bachelor degree, particularly in business or retail marketing is desired, but not essential

231

Senior Dealer Operations Manager Resume Examples & Samples

Drive vehicle wholesale objectives through effective retail operations consulting; demonstrating potential ROI on sales; accentuating special wholesale promotions and reward opportunities; promoting optimum car mix and car flow and negotiating special accommodations for dealerships
Conducts routine dealership visits to review operations and to meet with vehicle sales staff, management and Dealer Principal to assess all aspects of sales operations
Routinely reviews sales reports and financial statements with dealer sales management to monitor financial strength and compliance with company standards and agreements. Reviews and monitors marketing and advertising plans for dealerships
Maintains awareness of competing dealerships in assigned market. Analyzes market registration information and incorporates market expansion
Understands other external consultant’s services currently utilized or considered by dealership .Educates and enlightens dealership personal on current incentive programs for customers, sales associates and dealership. Coordinates with Regional Customer Experience Manager on analysis of quality of customer interface and service. Supports dealership, district, region and national efforts by presence and assistance at auto shows and special events promoting brands and sales
Assists AGM with Market Representation related issues and actions within assigned dealerships. Understands dealer agreements and required performance and policy compliance for dealerships .Assists AGM and dealerships with logistics relating to opening and closing of dealership operations
Bachelor’s Degree in Business, Marketing, Finance, Economics or related field required from an accredited university
A total of 4 years of progressive OEM related Marketing and Sales experience for the senior level including: A minimum 3 years of analytical experience in various specialties of the automotive industry including: Sales Operations, Dealer Agreements, Marketing, Parts and Service. Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager Level or similar type of position
At least 2 or more additional years of experience within a previous dealer contact support role such as Fixed Operations Manager or Dealer Operations Manager role
Computer Skills: MS Office. Proven ability to read and understand financial statements and other key operating reports. Demonstrated ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises. Understands dealer agreements and required performance and policy compliance for dealerships
Travel: More than 75% day and overnight domestic travel

232

Senior Dealer Operations Manager Resume Examples & Samples

Bachelor’s Degree in Business or related field required from an accredited university
A total of 4 years of progressive Marketing and Sales experience for the senior level including: A minimum 3 years of analytical experience in various specialties of the automotive industry including: Sales Operations, Dealer Agreements, Marketing, Parts and Service. Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager Level or similar type of position
At least 2 or more additional years of experience within a previous dealer contact support role such as FSM, FOM or DOM role is required for some district assignments and advancement to the senior level

233

Dealer Account Manager Resume Examples & Samples

Train, educate, and motivate appropriate OEM dealer fleet and commercial sales department personnel on product and business proposition
Effectively manage assigned territory to drive implementation and usage of solution
Implement channel incentive programs, track progress against objectives and optimize participation
Develop relationships with regional OEM corporate employees engaged in dealer sales, articulating solution benefits and engendering support and sell-through
Identify new areas for growth and propose programs or initiatives accordingly
Ability to partner with OEM dealer channel in sales to mutual customers
Maintain and create account development business plans
Provide requested feedback to management for reporting
Ensure sales, market and competitive information is recorded daily
Negotiate and manage commitments and expectations
Closely monitor program objectives and provide critical performance feedback
Experience in channel selling environment where role is focused on relationship building, referral generation and qualification, and shared responsibility for business close and growth with sales team mates
Minimum of 5 years of experience in account management, business development, and team selling, ideally in software or related field
Consistent track record of meeting goals and objectives
Experience in automotive dealer channel a plus
Strong customer focus with a history of success in relationship-building
Proven ability to work and manage a territory independently with minimal direct supervision
Excellent presentation skills to both executive and technical audiences
Strong organizational and computer skills a must

234

Dealer Development Manager Resume Examples & Samples

Responsible for aligning dealers strategies to TELUS
Dealer and territory sourcing/prospecting of the MB market place
Responsible for securing, on-boarding and develop/support of the dealer network in the MB marketplace
Creation and updating of dealer’s strategic plan - support their assigned Dealers in implementing a targeted growth strategy over the short term, medium term, and long term including business planning; qualifying opportunities; winning business; and co-building the dealer’s business
Working closely with internal departments to insure escalations are dealt with efficiently
Help Implement TELUS programs through their dealers in a timely and efficient manner
Work closely with the SMB/consumer teams to help deliver TELUS programs and strategies to the dealers they support
Work closely with Regional Marketing teams to develop and grow market place via brand awareness and productivity
Develop and maintain a high level of industry knowledge and wireless solutions
Provide sales/program presentations to dealer principals, staff and sales representatives
Attend TELUS special events, and help dealers arrange their own special events
Help build dealer programs designed to create incremental improvements in performance
Coordinate and manage with the Regional Manager key programs and initiatives designed to drive performance around key strategies
Provide regular market and dealer feedback to the Regional Manager
Drive and optimize MB market dealer distribution model

235

Dealer Organization & Business Management Manager Eastern Region Resume Examples & Samples

Manage Regional Network Strategy including Image plans
Develop recommendations with respect to the network
Coordinate dealer organization changes, such as changes in ownership, facilities, etc
Manage DSSA process while maintaining appropriate documentation for “Short Term” Dealer Sales & Service Agreement (DSSA) and under-performing dealers
Work with District Managers to develop appropriate action plans for under-performing dealers
Coordinate annual review of Dealer Sales effectiveness and Owned Net Working Capital Standard
Manage the Dealer Financial Statement process within the Region, including tracking and training of District Managers on their counselling skills and DSSA requirements
Alert Regional Management to any Dealer Network issues requiring Oshawa/Regional involvement
Manage the Region’s budget and budgeting process
Administer the Region’s A-card and internal acquisition and billing procedures
University Degree (BComm or MBA)
Must be fluently bilingual (Verbal and written)
Previous sales and marketing experience
Excellent communication, consensus building, and meeting facilitation skills
Self-starting, responsible, and highly motivated individual
Ability to effectively manage multiple assignments utilizing highly efficient time management skills
Proven ability to interact effectively and professionally with team members, vendors, suppliers, dealers and leadership team
Prior experience with or knowledge of automotive dealers facilities preferred

236

VP, Allstate Dealer Services Resume Examples & Samples

Improving financial results
Learning the culture of the organization
Gaining the respect of the leadership team
Establishing short-term and long-term strategies for the portfolio of products and services
Determining an effective organizational structure and business model
Understanding the automotive industry (sales, processes, products, dealerships) and establishing strong relationships with independent agents and dealerships
Building and maintaining credibility with the independent agents and dealerships is critical
Assessing the current leadership team to determine if they have what is needed to win in the market place
Creating strategy for long-term profitable growth
Establishing credibility and earning the trust of the leadership team to whom this officer will have a high level of visibility
Developing talent and building a bench across the organization
Leveraging Allstate operations where applicable
Automotive or insurance industry experience with sales, product development and/or underwriting experience (automotive industry experience preferred)
Building relationships and partnerships in business-to-business channels
Business process and call center leadership experience
Managing a matrixed technology organization
Sourcing/Service experience
Strategic and critical thinking skills, ability to create the strategy as well as lead through execution
Managing a MM P&L and strong record of getting results
Strong leadership skills with the ability to create positive relationships with and engage local, remote and matrixed employee
A bachelor’s degree is required and a graduate degree with a concentration in business (MBA) or related fields is preferred

237

FX Dealer Resume Examples & Samples

Excellent knowledge of foreign exchange markets and core vanilla FX products
Good knowledge of front/back office processes and procedures
Proven sales and customer relationship management ability

238

Dealer Account Manager Resume Examples & Samples

Network airtime product knowledge - desirable
Mobile hardware product knowledge - desirable
Ability to follow a sales process to maximise volume, margin and conversion rates

239

Director, New Dealer Development NA Resume Examples & Samples

Work closely with the Dealer Sales Directors for the US and Canada to develop and execute the strategic business and sales plan that directly support the overall vision and company objectives related to new dealer development
Implement and manage Dealer Excellence Program in NA
Direct implementation and execution of new dealer sales policies and practices
Leads a team of Market Development Managers and holds them for meeting KPIs through effective coaching, mentoring, talent acquisition and performance management
Facilitate the peak performance of the sales organization and dealer network as related to sales goals, dealer performance, and business growth
Recommend sales strategies for improvement based on market research and competitor analyses
Facilitate alignment between the market development team and the balance of the organization
Orchestrate the development and employment of new markets, product lines, and channels of distribution. Assess competitive activities and strategies. Implementation of tactical as well as strategic initiatives to maintain and grow Husqvarna’s brand position in the marketplace
Develop training curriculums that meet the needs of sales personnel
Partner with Product Management and Marketing groups to develop or refine sales and promotional campaigns or to craft extemporaneous programs that respond to the competition
Lead the development and maintenance of compensation measures that address the need to motivate, reward, and reinforce success for outside sales force
Direct the planning, forecasting and performance measurements necessary for peak performance related to new dealer development
Develop and execute the strategic business and sales plan that directly support the overall vision and company objectives
Partner with the executive leadership team to establish effective sales pricing and discount rates
Develop and manage internal operating budgets
10+ years of experience in a senior-level sales position, including leadership assignments involving long and short term strategy; and recruiting, managing, motivating and coaching a sales team with emphasis on meeting sales goals and increasing market share
Experience managing dealer relationships
Significant experience in developing and executing plans that have driven significant incremental revenue and EBITDA growth in their business
Advanced degree
Business leadership experience in the Outdoor Power Equipment industry
Excellent leadership skills and proven manager of people with the ability to attract, develop and retain “A” level talent and build a strong team by promoting and rewarding individuals who have made significant contributions
Mature and politically astute with a high degree of intelligence, integrity and honesty, initiative and drive
Keen interest and curiosity in understanding what makes the business work and ability to take ownership of how the management team can improve operations and profitability
Ability to synthesize, analyze and present data, including solid skills in recognizing, evaluating and recommending areas for change
Excellent oral and written communication skills. Demonstrated ability to present ideas in a clear, concise and compelling fashion to their team, senior management, and board members
Consensus builder with strong critical thinking skills and the ability to communicate with non-financial executive peers and garner support for change
Proficiency at the intermediate to experienced level with email and MS Office software applications (Word, Excel, PowerPoint)
Willingness and ability to travel up to 60% and work extended hours as required
Achieve sales results as outlined in sales plan
Continue Dealer Base Growth
Achieve Financial Plan Objectives for Dealer Channel (GP Results)

240

Dealer Resume Examples & Samples

Deal accurately and procedurally correct
Practice excellent guest relations
Greet guests, answer questions and if they are tracked players, make sure they are well serviced
Protect the security of the game and handle money, & chips
Name/face recognition

241

Dealer Development Analyst Resume Examples & Samples

Interface with Dealer Development Manager and Corporate Dealer Placement and Business Management personnel in preparation of Kia Sales & Service Agreement proposals. Develop, assemble and review documents, worksheets, spreadsheets in a timely manner needed for corporate approval of new dealer appointments, buy/sells and all dealership changes affecting the Kia Dealer Sales & Service Agreement. Review dealership financial statements and/or proforma’s in the preparation of net capital calculations to determine working capital and investment requirements and/or compliance with net working capital agreements
Administer tracking program for completion and submission of monthly dealer electronic financial statements
Administer monthly tracking program for submission of follow up reports on Cure and Rehabilitation program dealers
Administer tracking program for submission of Annual Dealer Business and Operating Plan review
Maintain dealer information files and dealer prospect files. Distribute monthly informational reports to DSM’s as requested by Dealer Development Manager
Minimum of five years wholesale automotive experience in a regional/ corporate staff position within Market Representation, Dealer Development or Business Management
Basic background in financial analysis and ability to interpret dealership financial statements
Strong PC skills including Microsoft Office (Word, PowerPoint, EXCEL)
Paralegal experience a plus

242

Dealer Manager Resume Examples & Samples

A passion for the auto finance industry
Strong credit acumen
Resilience, flexibility and adaptability
Excellent negotiation and communication skills
Proven ability to leverage successful internal and external relationships
A commitment to delivering consistent strong results and customer advocacy

243

SEA Dealer Supporrt Resume Examples & Samples

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Calmly attempts to resolve and de-escalate any issues
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Familiarity with Microsoft Windows, Word, and Excel applications
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude

244

FX Dealer Resume Examples & Samples

Achieve monthly, quarterly and annual revenue targets
Work with and engage financial decision makers to close desirable upsell business
Position WUBS’ broad product base to targeted business markets. Products: FX Options, E-Platforms and market specialists
Continually maintain an effective understanding of the FX market and broader business/economic landscape to enhance sales effectiveness
Record all client/prospect communication on SFDC ensuring that all details are up to date
Independently manage account records through the entire sales process
Perform to specific KPI’s set by WUBS
As required proactively call assigned clients(s) to identify growth
Autonomously identify and engage internal & external resources to deliver WUBS solutions
Leverage field sales organisation and relevant management to close upsell opportunities
Complete necessary business administration and reporting as required by management and the business
To assume a mentor capacity for junior members of the team
Minimum of 4-5 years’ experience in business to business sales preferably within the deliverable FX bank or non-banking sector
Educated to college degree level or equivalent experience
Excellent communication/presentation skills across all media
Adept in negotiating at executive corporate level to achieve set objectives
Ability to swiftly identify opportunities and professionally manage and guide the end to end upsell process
Ability to ask probing questions to understand the needs of a prospect with the skill to appropriately suggest dynamic solutions
High degree of professionalism, with a confident, assertive style
Highly motivated with an exceptionally strong desire and drive to succeed
Ability to work autonomously with a high level of tenacity
Effective time management skills and commitment to work to strict deadlines
Solid computer skills with competency in the use of MS Office, web conferencing tools and Internet search engines

245

Junior Foreign Exchange Dealer Resume Examples & Samples

Experience working with foreign exchange or within the financial / banking industry - an asset
B 2 B sales experience – an asset
Exemplary customer service skills with a focus on building customer loyalty
Demonstrated ability to manage client relationships
A tenacious approach; and possess a positive attitude toward and ability to effectively adapt to change
A high degree of self-motivation, with an ability to work effectively in a fast-paced team environment

246

Dealer Business Manager Resume Examples & Samples

Responsible for developing the Japanese dealer market by focusing on key accounts and new business development
Generate business through establishing relationships with other major influencers
Responsible for setting pricing and maintaining profitable margins
Participate in the growth of the Steelcase sales team as required
Connect Japan and our dealers to the Steelcase global sales network
Continously monitor competitor activity
Provides management input on strategic direction by developing a yearly business plan for the dealers they support
Achieves the sales target communicated on a yearly basis
Outstanding organizational and time management skills
Expert interpersonal skills with coaching and mentoring capabilities
Shows a good understanding of issues relevant to our overall organization and business and keeps that knowledge current
Knowledge of the processes/key concerns common to all businesses
Must have a broad exposure and understanding of corporate strategies
Must be able to work in an environment with limited structured support

247

Dealer Services Consultant Resume Examples & Samples

3+years financial services experience
Mutual Fund product/industry knowledge preferred
FINRA license or willingness to obtain within department guidelines
Demonstrates the ability to build effective relationships
Proven ability to work within a team or independently; thinks critically by gathering and investigating relevant information
Models inclusive behaviors and collaborative work practices
Commits to achieving specific objectives and takes ownership for accomplishing them
Excellent written, verbal communication and presentation skills: ability to communicate in a clear and concise manner in any format
Proactive attitude, commitment to continuous learning, willing to challenge the status quo to improve processes
Flexible and adaptable, ability to thrive in a dynamic fast paced environment; strong organization and time management skills

248

Junior FX Dealer Resume Examples & Samples

Post-secondary education in Business, Finance or Marketing and/or an equivalent combination of knowledge, skills, abilities, education, and experience
Experience working with foreign exchange or within the financial / banking industry - an asset. B 2 B sales experience – an asset
Prior use of and familiarity with on-line technology solutions - an asset
Strong communication skills - verbal and written
Ability to develop and consistently apply follow-up techniques
Team oriented, with a demonstrated ability to build and maintain strategic working relationships
Decision making, organizational and time management skills - with attention to detail

249

Manager, Dealer Services Systems Resume Examples & Samples

Project leader and key technology liaison between NMAC business departments, NNA IS and outside third party technology vendors to develop, launch and administer NMAC technology systems
Conduct strategy meetings with business function leadership to identify technology needs and upcoming technology projects
Integrate with business departments, IS, RNPO and third party vendors at RFQ/RFP stages
Develop launch and build-out plans for associated technology including user documentation and training outlines
Deliver milestone updates and proposals to business leadership gaining consensus and needed approvals
Direct the launch and build-out of technologies to deliver required functionality, user interface (UI) and system output within agreed timeframes to the associated business department
Ensure project alignment with NMAC business systems strategy, legal requirements, compliance guidelines and NNA IS requirements / strategies
Project leader for the NMAC Commercial Credit Sword Apak WFS system: Develop a system launch and build-out plan through direct integration with Sword Apak, Commercial Credit leadership and all business owners of associated input/output systems. Develop the WFS system’s operational service plan delivering performance and service levels identified by the client Commercial Credit group. Includes but not limited to system process documentation, ongoing enhancement mapping, system issue resolution plans and vendor performance measurement
Lead the operational service team of Analysts for the Fiserv LOS system. Includes but not limited to direct Consumer Credit leadership interaction and Fiserv vendor management. Identify, document and present needed LOS system and Consumer Credit process enhancements to department leadership
Working with the Sr. Manager, Credit Operations, engage in direct business discussions and presentations with NMAC and NNA business department leadership to identify key technology needs short and long term while gaining an understanding of upcoming business initiatives. Advocate for project adoption up to Sr. & Executive Management levels to ensure stakeholder satisfaction and positive business sponsorship
Conduct and deliver ongoing analysis of new industry technology as a key input to the NMAC business systems strategy
Knowledge of auto finance Consumer Credit, Commercial Wholesale Lending, Collections and Consumer Service practices and procedures. Knowledge of auto finance dealer facing systems such as origination, wholesale and consumer portals
Strong project management skills with an emphasis on technical systems
Seven or more years of directly related professional level Sales Finance or lending experience
Two or more years of supervisory experience in a work leader role coordinating the work of other employees or contractors. This includes training new employees, assigning work, and checking the timeliness and quality of work. May have provided input into performance reviews
Advanced knowledge of automated lease/retail loan processing systems
Bachelor Degree required

250

Dealer Contact Resume Examples & Samples

Assist Hyster and Yale Dealers in expediting backordered parts, determining order status by utilizing various logistic tools available providing tracking/proof of delivery information and parts identification issues
Addressing quality issues set forth by dealers, Division Headquarters, and various other company personnel worldwide by researching prints, general drawings, Engineering Change Notices (ECN’s), engineering lists, and Vendor Approved Serviceable Parts (VASP) lists. This entails working closely with warehouse inspectors, Engineers, and Quality Assurance
Monitor, track, and expedite status of Red Alert and TCS level orders
Procuring service grams, illustrations, MSDS sheets, kit breakdowns, assembly information, and merchandising program information
Assist Dealers with parts/core return problems and credit memos
BS Degree preferred or a minimum 4 years proven Industry Experience may be considered
Excellent Written and Verbal Communication/Customer Service Skills
Proven Customer Service Aptitude and/or experience
Data Analysis/Problem Solving Skills
Advanced Microsoft Office Suite skills
Parts/Service Manual Knowledge & Print Reading Skills
Familiarity with Hyster & Yale Dealer Organization helpful
Ability to adapt to a challenging environment while providing the best customer service in the industry

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