Digital Operations Resume Samples

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S Doyle

Stone

Doyle

730 Rey Track

Detroit

+1 (555) 522 8541

730 Rey Track

Detroit

Phone

p +1 (555) 522 8541

Experience Experience

Boston, MA

Digital Operations Manager

Boston, MA

Padberg-Leffler

Boston, MA

Digital Operations Manager

Account Management
Create buy-in for the support strategy within the app with internal and external partners
Provide specialist input and technical leadership in relation to digital projects and deployment of software
Plan and execute an effective strategic plan for station texting platform
Manage the content publishing and ecommerce catalog management teams
Lead and develop a team of digital marketing and communications specialists
Manage and support the evolution of digital operations, various web platforms and introduction and growth of apps and customer software

Chicago, IL

Manager, Digital Operations

Chicago, IL

Goyette-Beahan

Chicago, IL

Manager, Digital Operations

Ensure the delivery of video, art and metadata to Viacom Media Networks’ digital distribution partners working closely with Viacom’s technical, operations and encoding teams
Develop expert knowledge of Viacom Media Networks’ digital standards and capabilities including video, art, metadata, audio, and captioning specs
Actively monitor issues and risks on a project-by-project basis to identify and resolve potential problems
Partner with internal teams, such as Media Technology Services, to streamline digital operations
Regularly communicate progress, status, issues and resolutions to key stakeholders and management
Understand industry complexities and communicate them to internal teams
3-5 years in a digital operations role and/or digital project management

present

New York, NY

Director, Digital Operations

New York, NY

Labadie, Bayer and Schmidt

present

New York, NY

Director, Digital Operations

present

Responsible for partnering with, coaching, mentoring and leading a team of Campaign Managers in establishing goals and objectives in performance marketing
Interest in working with a leading startup in a high demand industry, and working with like-minded experts aiming to transform native ad operations
Develops and implements Quality Assurance strategies across content publishing, delivery, ad-serving and product development
Manages communications to multiple stakeholders about the daily health of the emerging digital properties of The CW Network, as well as, strategies
Develop additional metrics to monitor progress made by Ops team. Use these metrics to identify opportunities for improvement
Provide financial reporting on performance marketing campaign effectiveness
Creates ongoing communications strategies that serve to inform everyone impacted by CW Network Digital platforms

Education Education

Bachelor’s Degree in Integrity Given

Kaplan University

Bachelor’s Degree in Integrity Given

Skills Skills

A digital ‘native’ with knowledge of all existing and emerging digital channels
Digital agency or internet professional services experience
Strong understanding of measurement and tracking tools within all digital channels
Excellent oral and written communication skills
Knowledge of all agency functional areas; including production, media, research and database
Excellent project management skills
Strong client facing skills
Sound qualitative & quantitative analytical skills
Dynamic leadership, management and team building skills
Experience with Brand websites, SEO/SEM, email campaigns and mobile marketing

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15 Digital Operations resume templates

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Manager, Digital Operations Resume Examples & Samples

Ensure the delivery of video, art and metadata to Viacom Media Networks’ digital distribution partners working closely with Viacom’s technical, operations and encoding teams
Develop expert knowledge of Viacom Media Networks’ digital standards and capabilities including video, art, metadata, audio, and captioning specs
Gather, document, communicate and evaluate feasibility of fulfilling affiliates’ digital requirements
Support negotiation of technical requirements based on internal standards and review technical deal terms
Actively monitor issues and risks on a project-by-project basis to identify and resolve potential problems
Partner with internal teams, such as Media Technology Services, to streamline digital operations
Regularly communicate progress, status, issues and resolutions to key stakeholders and management
Understand industry complexities and communicate them to internal teams
3-5 years in a digital operations role and/or digital project management
Extensive knowledge of streaming video, audio, metadata, and file-based delivery
Understanding of digital file formats, video codecs, file creation processes
Outstanding organizational skills, attention to detail and ability to handle multiple tasks in a fast-paced environment
Ability to communicate and interact with affiliates and internal technical/operations teams
Proven ability to work on tight deadlines and delivery quality results

Junior Analyst, Digital Operations Resume Examples & Samples

Create and maintain full inventory modeling, and direct appropriate actions based on the data
Create and maintain complex data tables and analysis of pricing, inventory, sales volume, etc to inform strategy and long- or short-term action
Forecast inventory supply via data analysis from adserver, and analysis of site traffic across sellable titles and categories
Work with the Sales team to be aware of all current and upcoming RFPs
Work with Delivery Analysts to understand state of inventory, monetization strategy, and current inventory strategy across products and properties
Ensure sales plans are constructed in a way that allows for successful performance. E.g., inventory is available, metrics are achievable
Construct sales plans that satisfy both client interests, as well as internal inventory, pricing and product strategy
Work with Marketing team to build and maintain sponsorship, tent pole, franchise and integration plan templates that contain business rules, spend requirements, pricing and packaging details
Create and maintain reporting showing effectiveness of planning and pricing techniques and recommendations to iterate process or technique
1-2 years of relevant experience (ad operations; sales operations; data analytics)
High proficiency in data analytics, MS Excel
BA/BS degree or higher
Ability to meet deadlines in a fast-paced, dynamic environment
Ability to manage and prioritize the needs of multiple customers
Ability to establish and maintain effective working relationships with managers, employees, external clients and 3rd party vendors
Digital media experience a plus

Director, Olympics Digital Operations Resume Examples & Samples

Direct development of web and mobile application architecture and lead teams responsible for building NBCOlympics.com and associated products
Review all product requirements for technical feasibility, assess capabilities and preparedness of all technical and development partners, and review development plans for all products
Oversee interim reviews of technical deliverables throughout projects to verify that products will be delivered on time, on budget, and with all required features and functionality
Provide development effort estimates for newly scoped features and ensure that features are properly documented
Assist Project Managers to ensure that all project deliverables are appropriately documented in project plans and that status of the deliverables is reliably and accurately tracked
Identify, mitigate, and escalate technical risks during development phases and proactively seek opportunities to improve product quality at both end-user and application architecture levels
Coordinate QA/UAT and software releases with Project Managers and Release/QA Engineer
Ensure that all products meet the organization’s best practices for scalability, stability, and security
Minimum ten (10) years building software applications using PHP or .NET
Minimum eight (8) years maintaining large-scale commercial web applications
At least two (2) years of management experience
Familiar with agile development methodologies and full software development lifecycle experience with both web and mobile applications
Experience with cloud hosting configurations on Rackspace, Amazon AWS, and Azure
Knowledge of and experience managing commercial Drupal 7 and WordPress 4.0 web applications
Highly organized and able to track multiple deliverables
Experience with building test plans and coordinating QA/UAT with functional teams
Expertise in web scalability and security, deep knowledge of building hosting environments and best practices, expertise in optimal Content Delivery Network configurations
Clear understanding of processes and steps involved in streaming live video to multiple platforms
Able to quickly triage technical problems and lead a cross-functional distributed team in quickly resolving issues
Proven ability to manage a large group of professionals directly, indirectly, and/or or matrix managed through other NBC Sports Group portfolio groups and/or business units
Ability to self-start, self-manage, meet deadlines, and learn from mistakes
Comfortable with online task managers and Wikis and able to adapt/adopt new technology / solutions easily
Ability to clearly communicate ideas and status updates to both technical and non-technical resources
Able to delegate work effectively and assess and mitigate risks, and escalate appropriately
Capable of managing multiple deliverables and completing assigned tasks quickly
Passion for professional sports and an interest in digital media
Innovative and flexible thinker, comfortable suggesting solutions and willing to take risks
Enjoy working in a fast-paced environment with tight deadlines
Committed to quality in every assignment, large or small

Head Digital Operations Resume Examples & Samples

Define and execute the overall strategy to continuously improve the operations of all services within the portfolio across Absa and Barclays Africa with a strong focus of maintaining customer loyalty, maintaining stakeholder and customer confidence and contributing to improving the organizational financial baseline and reducing and/or mitigating any risk footprints
Define and execute the overall strategy for improving and optimizing testing procedures for all Channels with the core focus of embedding process and control in those environments
Develop and Implement a sustainable operations business model for Digital Channels and own and manage the availability of Digital Channels within the Group
Participate in the creation of the short, medium and long term strategy for all of the Channels and Digital Banking platforms for Absa as well as Barclays Africa
Mobilise and execute on the roadmap through a deep understanding of the technical and competitive landscape which incorporate both the group’s and the channels objectives and priorities
Proactively review and evaluate the effectiveness and relevance of the existing Channel value propositions, through critical analysis of performance statistics and proactive monitoring of competitor activity
Advocate excellent customer experience, retention, sales performance and operational disciplines
Provide superior leadership and guidance to both management and staff and ensure delivery of exceptional business performance within cost effective business parameters
Translate the business objectives and align them into business performance measures
Manage the change/enhancement process with relevant internal and external delivery partners to meet defined timelines, scope and quality standards by following a controlled change management approach
Share and implant knowledge as an SME through involvement at Council level improving the Digital offering across the organisation
Build the enabling infrastructure for differentiated products and services to different market segments through the continuous improvement of core eBusines/Channel infrastructure
Establish the benchmark in the Financial services industry for superior and consistent customer experience through digital touch points which will attract new customers (acquisition), strengthen customer loyalty (retention) and extend existing relationships (growth)
Lead the drive in our endeavour to be an innovative, cost effective and profitable business by developing and delivering a world class Digital offering
Build a premier personal and business finance destination channel by enabling and empowering customers to make smarter financial decisions
Ensure that the Business Management function ensures that adequate risks and controls are in place
Drive a culture of proactive risk and compliance
Take accountability as contracted by the Head of Digital Channels for the assigned principle risks
Determine action plans to effectively reduce and manage risk issues related to audit findings, Management Assurance findings, Compliance issues, SOX requirements and Operational Risk. Review the Risk management practices and plans with the Business management function to highlight areas that require improvement
Participate in Risk forums to have a full end-to-end view of risks associated with services with the portfolio with the aim of reducing and mitigating any identified risks following risk group governance standards
Review and recommend findings of the redefinition of the business architecture of the area under management to maintain competitive advantage. This includes overseeing the
Identification, conceptualisation, research, define and implementation of Digital Channels initiatives
Contract the delivery of change with Business Delivery to ensure proper prioritisation and funding principles are applied
Review the change portfolio on a regular basis and ensure that investment spend is allocated to the correct initiatives and that progress is on track and discuss any pertinent matters pertaining to the change portfolio
Scan the external market to understand the future challenges and ensure that the function is positioned to deal with multiple and often contradicting scenarios
Initiate requests to devise cross-sell, retention plans and campaigns to ensure that business results can be achieved
Provide leadership and management of the BU in terms of Sales Performance, measured against sales, acquisitions, retention and customer experience targets
Take ownership of the key operational processes to monitor and maximise productivity
Allocate duties to service management and operations team members in order to achieve operational targets including prioritisation and work schedules
Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make
Explain targets and take accountability for the monitoring and achievement of performance objectives in the department in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, compliance and governance requirements. Create quarterly and monthly plans to ensure delivery for the year
Manage departmental budgets including signing-off of invoices and quotes within mandate. Escalate out of budgets or items higher than approved mandate to the next level manager
Rigorously monitor expenditure against approve budgets and put measures in place to address variances
Continuously identify areas for improved efficiency and reduced cost. Manage a significant number of direct reports to deliver on the strategic objectives of the business. Act as the trusted advisor and subject matter expert for the unit
Inspire teams (across geographies and functions) to work together to achieve the strategic vision by building, leading, managing and motivating high performing global teams to high standards and excellence
Encourage teams to achieve stretch targets through their personal development and management of their careers
Provide clear strategic direction to the team whilst ensuring Barclays Guiding Principles are communicated and upheld
Create sense of urgency and excitement around the Vision and values and ensure individuals actions, processes and practices are aligned
Maintain an ethical and positive work climate within Digital Channels that is conducive to attract and retain a diverse group of talented employees at all levels
Ensure that practices are in place to enable employees to be highly efficient and motivated
Grow business leaders in the function by supporting them to make the transition from operational general management to strategic holistic contributions across geographies
Take full accountability for the People Management function. Ensure adequate monitoring of risk metrics and assessments and work with the team to develop corrective actions
Ensure the practical and effective implementation of Group standards for formal Performance Development
Together with line leaders in the function, develop a learning and development strategy that will address the current and future business needs. Ensure that adequate resources are set aside to execute the identified interventions
Ensure the establishment and regular update of succession plans for key and high risk roles in the function
Ensure that Group Transformation objectives are incorporated. Review the Talent lists prepared for the functional areas on an annual basis and provide a sense check in line with the overall Barclays and Africa strategy/agenda. Interact with identified talent in the relevant tiers to understand their experience of the process and engage with Group Talent to make changes if required
Review the overall business unit performance and approve the outcomes of the consistency check meetings
Champion the required cultural change in the business and emphasise appropriate ways or working with Stakeholders across Absa and the industry
Develop and maintain senior level relationships with the business unit and cluster heads within Retail Bank, Business Bank, WIMI, CIB and within Africa Technology
Engage with the various Business Units to ensure that they are fully represented from a channel and product perspective in the digital space
Provide trusted advice and guidance to key senior level stakeholders regarding the performance and improvements around existing services as well as the optimal use of new and emerging technologies that supports the business goal in servicing the end customer across Absa and Barclays Africa
Forge strategic partnerships with third parties and vendors to leverage ideas, technology and resources that create measurable added value for both parties, where appropriate
Utilize knowledge of market best practice to shape the roadmaps that will benefit the business unit in terms of cost, efficiency, security, availability, productivity and financial returns / profits for all services
Communicate and report regular to Absa, Barclays Africa and board forums on the performance of all services within the portfolio
Educate and provide an exchange of ideas with public and private organisations through partaking in conferences and addressing audiences at community forums and business interventions
B.Com or BSc (NQF Level 6)
Eight (8) years’ experience in Financial Services Industry
Product development and management experience
Internet and Mobile experience

Analyst, Digital Operations Resume Examples & Samples

Supporting the consumer-facing online selling strategy by working with the marketing team to implement the annual marketing plans and manage production budgets
Working with the Sr. Operations Manager to implement marketing campaigns with continual use of analytics and testing to maximize revenue
Manage all eCommerce initiatives, including
Collaborate with internal and external technology teams to launch, support and monitor new eCommerce initiatives that reinforce Consumer Marketing objectives
Working with the Consumer Marketing operations team using Circules/Promotheus tool to optimize online sources for profitability through testing (creative, price, landing page optimization), utilizing knowledge of site audience and consumer purchase habits
Work independently on ad hoc brand projects to from conception through execution and analysis
Outstanding attention to detail
A love of math and numbers as well as analytical ability
Able to work with data and in online systems quickly and accurately
Interest in the media industry, consumer marketing, and digital strategies are a plus

Digital Operations Specialist Resume Examples & Samples

BS / BA degree required
Results Focused, Self Starter , Team Orientated
Basic understanding of HTML & proficient with Microsoft Office
Internet Advertising Savvy
Proficiency with DART, Photoshop, Flash, Operative, and/or Google Analytics a plus

Director of Digital Operations Engineering Resume Examples & Samples

Bachelor's degree in Computer Science or a related field, with 7-10+ years of directly applicable work experience
3+ years in engineering management roles
3+ years of experience in systems integration
4+ years in delivery of E-Commerce Infrastructure Systems internally and externally hosted
Experience with a converged infrastructure supporting a high traffic, scalable e-Commerce environment
Experience with Manhattan OMS and/or SAP e-Commerce would be a plus
Software engineer, systems administration, and operations experience
Demonstrable experience designing and building enterprise class deployment systems
Understanding of unit testing and functional testing
Proven ability to partner with and influence key stakeholders and architects throughout a highly matrixed organization
Strong written and verbal communication skills, organizational skills (multi-tasking), and a self-motivated
Experience with Infrastructure security is a plus
Fast learner and able to be flexible if needed
Strong relationship builder and good people skills
Understanding of application lifecycles
Understanding of diverse application development practices (including both waterfall and agile methodologies)
Strong prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills
Act as the focal point and leader in building our digital operations practice, working with the CVP of Global Infrastructure and Customer Service and reporting to Sr. Director Infrastructure Applications Hosting
Responsible for the day to day operations of the digital environment
Identify and understand digital priorities for the network and plan execution strategies
Become trusted advisor to our partner agencies and help them execute priority digital programs
Work closely with our Digital business and software development team on digital business development efforts
Identify, plan and develop strategic partnerships with external vendors in coordination with procurement
Manage communications to digital counterparts at our partners
Help RL to continue to remain cutting edge in our digital capabilities
Manage and maintain production, staging and development environments
Manage and maintain the architecture and direction for all infrastructure, database architecture and middle-ware including all environments throughout the development process for e-commerce services
Responsibilities include capacity planning and platform architecture roadmap management
Oversee the development and maintenance of performance reporting, as well as technical and process documentation for the e-commerce set of services
Analyze existing Infrastructure effectiveness and make recommendations for the improvement
Work with the managed service providers to develop and implement all functional policies and procedures
Recommend and create strategies for site architecture, including firewalls, networks, and servers
Analyze reporting and systems for component monitoring
Ensure the security of e-commerce sites
Research and recommend investment, development, installation, and use of technical improvements
Provide on-call services for afterhours support to the web site and respond to business critical emergency situations

Senior Manager, Digital Operations Resume Examples & Samples

Work with clients fielding inquiries and researching solutions; identify updates to ensure constant state-of-art enhancements to current systems
BA/BS Degree or other comparable training
Minimum 6 years international and/or domestic marketing/New Media or related experience required
Previous entertainment industry experience required
Computer literate, Microsoft Windows, Photoshop, Access, internet/website technology, Flash, Java Script, HTML, XML
Proven ability to support and coordinate the activities of cross-functional teams and provide project management support
Demonstrated ability to conduct quantitative and qualitative research and analysis to drive recommendations
Logical problem structuring and strategic problem solving skills
Superior writing, communication, presentation skills, interpersonal skills and ability to work cross-functionally with senior management, business and technical audiences
Must have the ability to communicate effectively and tactfully with persons on all levels, in person and on the telephone
Must pay close attention to detail and understand written and oral instructions
Must be organized and schedule work effectively
Must have the ability to work well under time constraints
Must be able to handle multiple tasks
Must be able to work additional hours as needed

National Digital Operations Specialist Resume Examples & Samples

Book/manage all NSG campaigns including
Ability to manage production workflow, timelines and schedules
Ability to navigate technology tools and systems
Ability to be independent and forward-thinking
Ability to handle multiple projects simultaneously and meet deadlines in a fast-paced environment
Skilled at written and verbal communication
Skilled at analytics and reporting (e.g., preparing performance reports for digital products)

Assistant Manager, Global Digital Operations Resume Examples & Samples

Work closely with Sr. Director, Global Digital Operations to define global requirements for publishing, distribution, and metadata projects
Clearly document requirements and deliver to vendors or internal development resources for execution
Manage requirements implementation: define and communicate priorities to development team with input from management; track execution, testing and deployment of features
Draft communications regarding status and feature deployment
Create testing plans and schedules with QA team
Coordinate with support staff to update training materials and user guides
Troubleshoot issues, document and communicate bug reports; see bug fixes through to execution
Minimum 4 years of experience in a product management role
Experience in publishing; book production and distribution workflows a plus
Ability to work independently, with a strong focus on problem solving and identification of systemic issues that can lead to an optimized publishing operations workflow
Ability to work across business divisions (editorial, marketing, operations, sales, merchandising) and manage multiple personality types, with a strong focus on internal customer satisfaction and quality management
Demonstrate a positive attitude and willingness to help resolve a wide range of operational issues
Strong organizational skills, follow through and attention to detail

Digital Operations Manager Resume Examples & Samples

8+ years of relevant experience
Expertise in Digital Marketing, including development tools
Demonstrated understanding of the digital landscape
Solid critical thinking, analytical and problem solving skills
Expertise in digital marketing, including development tools
Creative, collaborative and solutions oriented
Degree in Communications, Marketing, and/or Web Development
Pharmaceutical experience

Digital Operations Engineer Resume Examples & Samples

First level of production support for digital artists and production management
Assist in creating and maintaining production-related databases and proprietary tools
Create custom solutions for varied processes in Production (ie: Photoshop actions, automated system scripts for repetitive tasks, etc.)
Continually assess and estimate digital resource requirements for current and expected workloads
Communicate regularly with department supervisors and appropriate production staff about the status of operations, alert them to existing and potential challenges, and propose and implement solutions
Evaluate and make recommendations for future upgrades to hardware or software solutions
Ability to work in high-pressure, fast-paced production environment
Strong skills in UI and aesthetic design a must
Excellent working knowledge of FileMaker Pro, and Adobe Photoshop a must
Working knowledge of AutoDesk Maya and Storyboard Pro a plus
Knowledge and experience with Python, PERL, SQL, MEL a plus
Thorough understanding of animation process and pipeline required
Good time management skills, ability to multi-task
Desire to jump in and help in a wide variety of areas
Ability to follow projects to completion with limited, direct supervision
Computer Science degree or equivalent experience a must
Prior Windows and Mac OS X support experience required
1-2 years of previous systems administration and/or production experience preferred
Familiar with standard concepts, practices, and procedures of animation and production management
Ability to create and advise on creating aesthetically appealing and intuitive user interfaces

Director, Programmatic & Digital Operations Resume Examples & Samples

7+ years in digital media experience of key brands / advertisers; bachelors degree required, masters degree a plus
Must display a proven track record of relationship building and outstanding client service (agency background preferred)
Strong interpersonal, communication and presentation skills that demonstrate diplomacy and influence as well as strategic thinking
Strong leadership and forward vision
Possess superior project management skills, flexibility, resilience, and the ability to manage multiple expectations thought proactive communication
Action oriented with a proven track record of successfully landing and driving digital projects

Administrative Assistant, Digital Operations Resume Examples & Samples

Minimum 3-4 years of administrative assistant experience preferably in entertainment or technology/software
Strong technical skills including PowerPoint, Excel, and Word. Gmail experience strongly preferred
High ethical standards and the ability to handle confidential information
Comfort in dealing with all levels within the organization including key executives and senior management
Strong organizational skills with the ability to multi-task
Strong communication, problem solving and critical thinking skills are a must for this position

Manager, Technical & Digital Operations Resume Examples & Samples

Acquiring and managing QC of foreign language audio tracks
Overseeing foreign language subtitle creation for SVOD/EST exhibition
Creating, compiling and delivering foreign language translated metadata spreadsheets; managing the archival of foreign language metadata
Participating in on-boarding discussions with new international EST/SVOD clients, issuing purchase orders and guiding client/vendor workflow process specifications
Viewing locked cuts, noting on-screen instances that require forced narrative subtitles ('fns) for foreign language distribution on international SVOD/EST and other TV exhibition platforms; organize and maintain FNS lists on departmental network
Obtaining, proofreading and reformatting dubbing cards for SVOD/EST/BD/DVD
Selecting preview time codes, and supplying required artwork versions for SVOD/EST
Ensuring asset retention and archival back-up of newly created and/or re-purposed foreign language audio, video and subtitle files
Fielding rejections and handling prompt re-deliveries
Facilitating intra-departmental asset deadlines, and creating and updating department operations schedules

Digital Operations Manager Resume Examples & Samples

Create, edit, and maintain music, entertainment and local interest news for the CBS Radio San Diego music web sites
Work with CBS Corporate to develop a strategic plan to achieve traffic goals
Implement and execute programming and sales web initiatives
Motivate, educate and coach on-air talent and web contributors to develop creative web solutions to increase traffic and web-based sales packages
Assist in planning and execution of station social networking strategies via Facebook and Twitter as needed
Plan and execute an effective strategic plan for station texting platform
Plan, produce, and maintain original content for the station’s audio web stream
Regularly review market trends and innovations for new ideas and opportunities
Additional duties and responsibilities may be assigned as necessary
4+ years of experience working with web-based programs and social media programs
Knowledge of CSS, HTML, Graphic Design (Photoshop, Illustrator)
Video Production Knowledge (Lighting, Shooting, Editing)
Familiarity with web metric analytic programs
Must have excellent organizational skills and possess the ability to multitask

Digital Operations Manager Resume Examples & Samples

Create, edit, and maintain music, entertainmentand local interest news for the CBS Radio San Diego music web sites
Work with CBS Corporate to develop a strategicplan to achieve traffic goals
Implement and execute programming and sales webinitiatives
Motivate, educate and coach on-air talent andweb contributors to develop creative web solutions to increase traffic andweb-based sales packages
Assist in planning and execution of stationsocial networking strategies via Facebook and Twitter as needed
Plan and execute an effective strategic plan forstation texting platform
Plan, produce, and maintain original content forthe station’s audio web stream
Regularly review market trends and innovationsfor new ideas and opportunities
Additional duties and responsibilities may beassigned as necessary
4+ years of experience working with web-basedprograms and social media programs
Knowledge of CSS,HTML, Graphic Design (Photoshop, Illustrator)
Video ProductionKnowledge (Lighting, Shooting, Editing)
Familiarity with webmetric analytic programs
Must have excellent organizational skills andpossess the ability to multitask

Manager, Digital Operations Resume Examples & Samples

Development of a discipline digital project management process from planning to final delivery
Production Operations: day-to-day oversight on process, workflow and digital production
Facilitate communication and liaison between agency vendors and key Oakley stakeholders to ensure the delivered web assets, sites (microsites/landing pages) and applications meet objectives and requirements
Work with management, technology, creative, production and cross-functional teams to define project scope, create work breakdown structure, obtain scope verification and manage scope change control
Manage and coordinate product photo shoots
Track project milestones and deliverables
Manage team that does digital image retouching/sizing and color correcting
Manage entire rendering process including prioritization, disciplined timelines and effective throughput to meet business needs
Financial management: oversee, manage and reconcile $700K budget

Administrative Assistant, Digital Operations Resume Examples & Samples

Those applying must be confident and proactive with excellent communication skills (written, verbal and interpersonal) and feel comfortable interacting with employees at all levels of the organization
The role requires a minimum of 3-4 years of administrative assistant experience preferably in entertainment or technology/software
Applicant must possess strong technical skills including PowerPoint, Excel and Word. Google Apps (Gmail) experience strongly preferred. Other useful skills include familiarity with Mac and Linux platforms, Adobe Photoshop or other image editing software
Strong organizational skills with the ability to multi-task and be self-directive
Strong problem solving and critical thinking skills are a must for this position
A bachelor’s degree is preferred

Senior Manager, Digital Operations Resume Examples & Samples

Continuous process improvement, designing and building new systems and processes to enable Content Delivery, Offer Delivery and Campaign Management personnel to be the best in their roles
Work closely with Site Quality Control Operations leadership to create and evolve site validation efforts ensuring a high quality customer experience online
Plans, develops, and implements processes that ensure automation and optimization technologies, and methodologies are employed; and provides the Company with solid, effective, and efficient processes that are supportable and sustainable
Maintains a best in class team of employees and contractors supporting all customer-facing activities of Content, Campaign and Offer delivery
Develops and maintains ongoing relationships with Sales & Marketing, DCOE leadership, legal, consulting, and employee resource vendors to ensure that the DCOE, Content, Campaign and Offer delivery teams are adequately supported and external influences on the Company's systems center are understood
Participates in marketing plan and project prioritization, working with related internal stakeholders as a leader and advisor. Develops consistent planning and management processes with Marketing, EPC and Operations Teams
Building testing and monitoring capacity models, process improvements, and training plans to improve performance of the assigned teams

Director of Digital Operations Resume Examples & Samples

Lead our Operations team in ensuring the delivery of all in-house and client content to our digital retailers
Proactively drive the continuous development and improvement of our digital supply chain
Work in tandem with multiple departments and personnel in order to implement new strategies to achieve significant operational efficiencies
Work with internal teams to automate as much of the digital supply chain process as possible
Work with Business Development and Sales to integrate new digital business partners into our digital supply chain
Build and maintain a strong working relationship with all digital retailers and external business partners
Proven ability to build and lead a world-class team and develop a culture of excellence
Strong account relationship experience working with high-profile, global businesses
Extensive experience in defining and documenting business requirements relating to the implementation and enhancement of systems in areas such as digital content delivery, label copy, etc
Problem solver; ability to drive changes and process improvements as our business continues to grow
Ability to work across a multifunctional team successfully. Experience navigating complex problems while partnering with all levels of the organization

Assistant Manager, Digital Operations Resume Examples & Samples

Marketing campaign execution planning
Strong ability to communicate
Ability to implement and figure out efficiencies in processes
Strong problem solving and strong troubleshooting skills
Ability to work with data and in online systems quickly and accurately
Organized, self-directed, flexible and adaptable in a fast-paced environment
Ability to perform collaborative tasks

Analyst, Digital Operations Resume Examples & Samples

Information gathering and analytic project support
Management and analysis of performance and cost metrics
Management of action item tracker – root cause analysis – partner engagement
Financial analysis – costs – projects – investments – scenario planning – decision support
Workflow analysis – process improvement projects management
System requirements gathering; systems integration analysis
AOP and budget variance analytics support
Liaison with and management of reports to stakeholder groups (internal and external)
Support on-going projects for the design and sustainment of the strategic operation of the digital infrastructure
Will substitute for and represent interests of the Director of Operations as necessary
Management of action Item tracker – root cause analysis – customer surveys and feedback
System requirements gathering
3+ years of experience in digital media distribution and/or expertise in analytics reporting
Basic understanding of the digital content supply chain and distribution platforms
Experienced at cost modeling/benefit/analysis
Experienced at process data collection and mapping
Basic understanding of prevalent audio / video workflows and systems including HD and SD picture and audio formats
Advanced knowledge of Excel, Visio, PowerPoint
5+ years of experience in professional capacity in related areas of expertise
Experienced using metrics to measure performance and identify areas for operational improvement
Technical understanding of digital media tools and technologies, including asset management, editing, encoding, transcoding, and workflow orchestration
Familiarity with XML, data modeling, SQL, and development tools a huge plus

Senior Digital Operations Capability Manager Resume Examples & Samples

Maintain and evolve the onboarding playbook and processes and drive execution of business assessments and onboarding
Develop and enforce business data policies and standards and monitor compliance at the enterprise level and partner with IT on data quality requirements
Interact with business, legal, finance, and technology teams, bridging communication and taxonomy differences to ensure alignment in understanding complex issues and needs
Ensure that data decisions are communicated and that business and technology groups understand impacts of the decisions
Support execution of data quality and governance standards throughout business processes
Perform complex data, root-cause and ROI analysis to support data management decisions
Track, monitor, and publish data scorecards and maintain project status
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Drive LOB-wide alignment related to metrics and KPI’s to build a culture of analytics and data driven decisions
A minimum of 7 years of experience working with data standards, business policy or process requirements development
Strong customer focus with deep passion toward delivering data to end users that is in turn used for making data driven decisions that result in measurable business impact
Analytical modeling, simulations and optimization expertise, or equivalent experience a plus

Digital Operations Resume Examples & Samples

Lead and manage Digital operations, account management and production team, establish goals, mentor & identify training needs
Lead and mentor development of digital first ideas and innovations
Ensure successful delivery of digital first ideas and CRM projects with primary focus on brand/project KPIs, and maintain project management discipline
Support scoping, resourcing, estimation and development of budget recommendations for projects & overall digital & CRM function
A digital ‘native’ with knowledge of all existing and emerging digital channels
Comprehensive understanding of online marketing strategy, tactics/tools/channels and execution
Strong understanding of measurement and tracking tools within all digital channels
Experience with Brand websites, SEO/SEM, email campaigns and mobile marketing
Experience with CRM campaigns preferable
Dynamic leadership, management and team building skills
Sound qualitative & quantitative analytical skills
Knowledge of all agency functional areas; including production, media, research and database
Digital agency or internet professional services experience
Approx. 10 years of overall experience; 5 years interactive account experience at a minimum

Director, Digital Operations Resume Examples & Samples

Direct and lead digital ad campaign delivery efforts to support Motiv8 digital performance marketing
Develop operational strategic and tactical support plans for ad sales, business development and campaign implementation across multiple departments in Tribune Publishing
Be the subject matter expert in advanced Ad Operations, keeping up to date with industry relevant news allowing you to predict, foresee and react to prevent campaign issues big and small
Stay current with industry events and be proactive to ensure campaign effectiveness (i.e. having knowledge of new Google updates or changes in marketplace conditions - would prompt you to engage team and clients, or make revision of delivery, pacing and optimization.)
Establish and maintain best practices and standardization for campaign setup and management to drive consistency as well as campaign pacing and performance improvements
Develop insightful quantitative analysis for reporting and predictive models to support well-informed decision making regarding pricing, inventory and platform KPI’s
Efficiently and strategically alert accounts and clients to secure additional budget and capitalize on the surge of traffic for upcoming special events, holidays, weekends, etc
Responsible for partnering with, coaching, mentoring and leading a team of Campaign Managers in establishing goals and objectives in performance marketing
Review RFPs and IO’s, managing daily support requests from the Sales/Account Management teams
Provide weekly operational reports, including current ad campaign margins, ad revenue, and trends within ad platforms
Identify essential technology and tools for the digital business
Create ongoing staff development and skill enhancement programs
Provide financial reporting on performance marketing campaign effectiveness
Streamline processes
Create uniform templates and formats for communication
Manage key systems and tools for performance and data tracking
Perform needs analysis with internal customers and identify gaps
Represent Tribune Publishing on, and participate in, key industry related organizations
Identify opportunities to improve quality throughout the sales pipeline
Candidate should have a Bachelor’s degree or equivalent work experience with a minimum of 8+ years professional experience in digital media, digital operations, product/project planning and management, and sales operations
4+ years of effective experience working within ad ops; specifically, media buying on a bidding model i.e., DBM, DSP, PMD, Programmatic platforms, and/or management of video ad campaigns using various dashboards highly preferred
Experience with a variety of technologies used for metrics, including but not limited to: Dart for Publishers (DFP), DSM, Operative, Omniture, comScore, Krux, Centro, etc
Advanced knowledge of Excel calculations, pivot tables, graphs and sum-if functions is a must!
Experience in developing and setting best practices and training other team members to stay competitive in an ever-changing digital landscape
Client-facing experience working with both agencies and brands highly preferred
Must have hands-onexperience pulling levers on a buying platform, not just delegating
Able to track performance data, analyze results and optimize campaigns across multiple technologies and partners
Must have a strong customer focus and convey responsiveness and competence when dealing with Sales, Tribune Publishing business units, partners, 3rd party vendors, and staff
A self-directed professional who knows what needs to be done and operates with a sense of urgency, focus and discipline
High degree of integrity given the sensitivity of information
Outstanding interpersonal, verbal, and written communications skills
Strong decision-making, organizational, planning and problem-solving skills
Excellent project-management and time-management skills
Proven ability to work within a team environment
Experience managing others for peak performance
Ability to exercise good judgment, prioritize and manage simultaneous projects
Ability to work across markets and travel up to 30% of the time
Interest and aptitude for all Tribune Publishing digital and related businesses and a broad understanding of the issues facing the media industry
Interest in working with a leading startup in a high demand industry, and working with like-minded experts aiming to transform native ad operations

Digital Operations Resume Examples & Samples

Business Development: Developing and maintaining contact with top decision makers at key clients, organizing and leading pursuit teams, participating and leading aspects of the proposal development and defense process
Domain Development: Development of assets and methodologies, development of point-of-view, research or white papers, support development of marketing collateral, public speaking and publication in industry periodicals
Candidates must have at least one industry and functional expertise. Should have the ability to present the industry / functional perspective and translate the same to capability requirements and associated business & technology initiatives
Candidates should be proficient to engage with CxO stakeholders, present business issues quantitatively, solution roadmap with associated business case
Should have experience in advisory consulting and partnered with clients to formulate and implement transformational business & technology initiatives
Proficiency in analyzing, interpreting qualitative & quantitative information and deriving strategies, operational improvement, operating models and recommending forward-looking Digital and analytics environment to support client's business strategies
Candidates should have demonstrated market eminence in their respective domains, authored and presented white papers / point of views

Digital Operations Analyst / Domain Manager Resume Examples & Samples

Establish defined calendar for required attestations
Initiate the attestations with a complete communications plan, training, and reporting
Provide escalations and follow-up reminders
Define success criteria and report accordingly

Manager, Digital Operations Resume Examples & Samples

Provide vision, direction, and insight on technology opportunities impacting the property, including LED signage opportunities in-venue, social media, game day apps, digital game programs/bowl guides, web-site, and additional opportunities as they are created
Oversee digital signage at all athletic facilities, including
Minimum 2 years’ experience in a customer service/support role
Minimum 2 years’ experience with graphic design programs (example: Adobe Photoshop, Illustrator, Acrobat X Pro, and/or After Effects)
Demonstrated track record of success in a sports marketing environment is strongly preferred
Diligent self-starter and project manager
Superior knowledge of the MS suite with an emphasis on Word, Excel and PowerPoint
Experience with CRM tools and systems management skills would be preferred
Client facing abilities – poised with the ability to present in a business setting
Adobe Photoshop
Adobe Acrobat X Pro
Adobe After Effects
Daktronics Venus 7000
Daktronics DMP-8000 Display Studio
Click Effects
TeamViewer

Analyst, Digital Operations Resume Examples & Samples

Account management for SME internal labels
Order and delivery management of key digital releases
Track and troubleshoote price campaign deliveries for US labels
Address external Digital Provider content tickets (ex. Apple) working with rep-owners as needed
Work with Partner Account Management team, internal IS&T, Supply Chain Operations and external partners to analyze, troubleshoot and resolve supply chain issues
Support Partner Operations team on external partner requests including release troubleshooting, triggering redeliveries and partner communications
Report to key stakeholders on supply chain operations including Sony Music Labels and Digital Operations Senior Management
Drive process improvements to overall digital supply chain. Provide testing and UAT support for system rollouts that affect America’s Account Management
Lead contact for US Account Management on reporting initiatives including management and prioritization of systems enhancements with IS&T for necessary reports
Ability to handle many complex and time-sensitive projects simultaneously
Must work well under deadline pressure; detailed-oriented, adaptable and accepting of abrupt change and unforeseen challenges
Ability to drive projects from initiation to completion independently
Strong oral and written communications skills including the ability to communicate independently with external partners, senior management and Sony Music Labels
Experience working with general index databases, advanced proficiency in Excel and Word, and intermediate proficiency in Access
Knowledge of SME internal systems a plus (e.g. GRAS, RPS, GLORES, AOMA, DRA, EOM, MMDS, and JIRA)
Ideal candidate must have at least 2-4 years experience in the digital (or physical) supply chain area

Manager, Digital Operations Resume Examples & Samples

Drive cross-departmental communication and team alignment to ensure consistent high quality outcomes
Continuous process improvement, designing and building new systems and processes to enable Front End Development Content Management (FEDCM) personnel to be the best in their roles
Partner with User Experience (UX) & Content Delivery teams to ensure complete vision of Design, Build and Deliver are achieved
Ability to function and thrive in a constantly changing and dynamic work environment
Maintains a best in class team of employees and contractors supporting all customer-facing activities of FEDCM delivery
Plans, monitors, and controls the department budget in order to support Company's information system needs and ensures that actual expenses are in accordance to department budget
Develops and maintains ongoing relationships with Sales & Marketing, DCOE leadership, legal, consulting, and employee resource vendors to ensure that the DCOE, FEDCM team members are adequately supported and external influences on the Company's systems center are understood
Participates in marketing plan and project prioritization, working with related internal stakeholders as a leader and advisor. Develops consistent planning and management processes with Marketing, UX & Operations Teams
Evaluates all major modifications and development requests to determine potential benefits and impact on business and operations
Strong management & interpersonal communication skills
Experience in providing executive summaries, readouts and presentations
Demonstrated organizational capabilities and self-initiative

Digital Operations Engineer Resume Examples & Samples

ECommerce Security, PCI Compliancy, Data protection, Penetration testing
Performance testing and analysis
Exposure and interest in
Continuous Improvement, PerfOps
Agile with Continuous Delivery methodologies culture

Digital Operations Domain Leader Resume Examples & Samples

Validate and drive all Digital operations opportunities 　
Leverage knowledge & experience to design key digital operations solutions which best meet the client's business needs
Overlook delivery of projects within the domain to ensure smooth delivery that meets client and IBM objectives　
Support the delivery of complex engagements as Lead Architect or Lead Consultant or Delivery Manager　
Maintain an effective business relationship with the C-Level client executives　
Define, Plan & Execute capacity/recruitment and capability building programs within the domain　
Support solutioning and Develop value propositions for complex offerings targeting different markets (regional & global markets)　
A relevant academic background; MBA is a plus
12+ Overall years of experience
3+ years in similar leadership role

Senior Analyst, Digital Operations Resume Examples & Samples

Analyzes and revises existing system logic difficulties and documentation, as necessary
Prepares detailed specifications from which programs will be written
Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications
Identifies and assesses probable interactions of related computer systems and predicts impact of a change in assigned system
May review proposals, including gathering facts, analyzing data, and preparing project overview which compares alternatives in terms of cost, time, availability of equipment, and personnel, etc. Recommends course of action
Functions as a liaison between the client, community, and internal IT and/or external software vendors to develop system solutions to processing systems or business problems
Ensures data quality and integrity across data-specific application implementations
Supports the testing team and business users in validating that the programs meet the requirements
Generally requires 5-8 years related experience

Digital Operations Manager Resume Examples & Samples

Expertise in developing strategic business reporting
Experience creating efficient processes, communication, and project management
Skilled at using today’s business software including but not limited to Microsoft Office Suite, Google Docs, Dropbox, Basecamp, Zen Desk, preferred project management software
Excited by the challenge of building and improving business processes of a growing division
3+ years experience in digital project/operations management
Experience with digital publisher or agency
2+ years of budget management experience
2+ years of project team leadership experience

Digital Operations Specialist Professional Services Resume Examples & Samples

Experience with documenting, designing, and implementing processes across a global organization
Excellent communication and interpersonal skills – Written and verbal
Proven capability to work in a highly matrixed environment
The proven ability to work well under deadlines and deliver with quality on time
Aptitude for technical topics (Industrial, Power, Software)
Experience integrating program management methodologies with software development (Agile, SDLC)
The proven ability to work well under pressure and deliver on time
Ability to translate strategic direction into tactical deliverables

Digital Operations Manager Resume Examples & Samples

Manage the technical delivery of multiple Digital Marketing projects
Act as an internal consultant on use of Marketing technology
Manage relationship with internal IT service unit
Work with stakeholders to define project scope and characteristics and coordinate the project teams, other staff and external partners
Track timing, milestones and budget of individual projects
Act as communication liaison between business, agencies and all supporting teams
Support direct multi device website development, SEM, banner advertising (programmatic) and email marketing programs in partnership with others
Develop tools and recommendations to improve current processes that impact deliverables
Document, maintain and manage the key strategic digital roadmap
Bachelor’s degree in Technology, ideally with a Marketing focus
At least 5 years of experience in Digital Project Management, preferably in the FMCG category
Experience in working on a corporate Digital Marketing team or within a Digital Agency
High familiarity with Digital Marketing best practices
Experience with Agile/SCRUM and a certification for one or both would be a plus

Digital Operations Manager Resume Examples & Samples

Understanding of retail ecommerce landscape
Strong analytical, strategic thinking, problem solving, communication and problem-solving skills
Excellent writing, speaking, and presentation skills
Minimum of 4 years’ experience managing team required
Minimum of 2 year of experience in an operational/process improvement role required
E-Commerce experience preferred
Product copywriting experience preferred
Demonstrated experience in a problem solving role
Technical aptitude with web-based tools and proficiency with Microsoft Office Suite
Ability to quickly learn new processes and systems
Proven ability to analyze metrics and apply findings to drive process efficiency
Strong aptitude to work within deadlines, both independently and as part of a team
Ability to work effectively with and present to individuals at all levels
Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
Ability to perform well, problem solve and brainstorm in a collaborative environment and inspire a strong sense of camaraderie, accountability, and high performance across teams
Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities
Self-motivated, resourceful with a creative mindset

Director Digital Operations Resume Examples & Samples

Advanced Degree in a related field of study
Minimum of ten (10) years of experience as an editor or an editor equivalent digital / web related position
Creative forward thinker with astute skills in technology management (specifically content management) and digital marketing.
Must have expertise in medicine, journalism, marketing, science and health communication and content creation
Understanding of latest and best practices in this digital environment (SEO, SEM, analytics, etc.) with a strong understanding of information architecture and visual experience design (UX)
Strong interpersonal skills to work across departments and a broad range of staff and volunteers
Superb organizational skills to manage multiple complex inputs both on short term and long term basis
Must be able to travel overnight approx. 15% of the time

Manager Digital Operations Resume Examples & Samples

Cherwell Ticket System
HTML, CSS, JavaScript, API development and troubleshooting tools
SaaS application management tools provided by vendors
File hosting resources (AHA servers, Amazon Web Service services)

Digital Operations Manager Resume Examples & Samples

Assist in web strategy and planning
Manage the delivery of multiple Digital Marketing projects
Work with stakeholders to define project scope and characteristics and coordinate the project team, support functions and external partners
Creation and management of test plans for fixes or new functionality to be implemented
Support multi device website development, SEO, Social Media, Personalisation and Marketing Automation programmes in partnership with other business functions or third party vendors
Monitor existing processes and make recommendations to improve current processes that impact deliverables
Direct the operation of the Content Management System (CMS) including workflows and governance for all website properties
Use content management systems to archive content and maintain version control
Take responsibility for populating content into existing templates as required
Manage the relationship with the internal IT service unit
Create and maintain help documents and user manuals for tasks performed by both the digital team and key stakeholders
Conduct training sessions for the operations team and any website super-users globally
At least 6 – 8 years’ experience with a minimum 6 years’ experience in a related role
Confident, professional team player who must be able to collaborate with stakeholders at all levels of the organization
Professional experience required in website management and maintenance or an online, digitally related field
Good technical understanding of the back office
Experience in the following digital marketing activities: SEO, Social Media, Personalistion and Marketing Automation
Strong project management experience and skills required
Proven ability to manage multiple projects concurrently under aggressive timelines in a dynamic fast paced environment while maintaining communication and attention to detail
Ability to multi-task and prioritize responsibilities
Demonstrate flexibility and willingness to independently navigate areas of unfamiliarity

Director, Digital Operations Resume Examples & Samples

Oversees operations for all aspects of CW Digital properties including CWTV.com, CW Mobile, apps and advanced platform initiatives, as well as CW Seed. Works cross functionally with Digital Media team, Network Marketing, Digital Sales and Sales Research teams. Develops yearly goals and objectives
Maintains Quality of Service, content distribution and video delivery across all platforms
Oversees internal team and external vendors to ensure daily delivery of CW content across all digital platforms
Manages the publishing and distribution of all content
Manages communications to multiple stakeholders about the daily health of the emerging digital properties of The CW Network, as well as, strategies
Develops and implements Quality Assurance strategies across content publishing, delivery, ad-serving and product development
Creates ongoing communications strategies that serve to inform everyone impacted by CW Network Digital platforms
Serves as the on-call lead for digital platform performance concerns
Monitors, escalates and resolves any issues that impact digital delivery
Evaluates performance of digital platforms
Oversees a team and provides ongoing opportunities for members to acquire new skills and ideas through training, conferences, workshops and more; hold team accountable for transferring their knowledge
Identifies new ways to refine organizational and product operations
Creates “on-boarding” strategies to support delivery of content to new platforms
Projects monthly expenses and provide forecasts to network finance team

Digital Operations Front Resume Examples & Samples

Develop cutting-edge web pages using industry-standard web standards while utilizing tools such as Oracle Endeca, Adobe Target, and Adobe Experience Manager
Provide input to the technical lead and architect on developing page designs/templates
Communicate with the project team throughout all stages of development ensuring projects meet deadlines and are within necessary requirements
Ensure site design integrity and quality control consistency throughout a projects lifecycle
Work on multiple project timelines simultaneously in a demanding deadline driven environment
Update content via a Content Management System (CMS), writing HTML, editing copy, etc
Maintain and test all products, pricing, and promotion/offer launches
Review, analyze, and suggest/implement changes based on user feedback via OpinionLabs /Foresee, optimization best practices, usability concerns and other interaction design techniques
Collaborate with I.T. to develop plans for publishing content
Recommend future development/design updates based on page templates provided and inbound content requests
Develop exceptional relationship with co-workers, management and customers
BS/BA degree or equivalent experience
3-5 years experience in web design/content management preferred
Demonstrate expert knowledge of CSS, HTML, JavaScript, and DOM manipulation
Familiar with current W3C standards, compatibility issues and fallback strategies for legacy browsers
Strong usability/optimization skills to review traffic/conversion/sales report and identify areas for opportunity
Verizon Wireless sales, operations and/or marketing experience; e-commerce/Internet sales experience preferred
Preferred knowledge of Adobe Experience Manager, Oracle Endeca, and Adobe Target
Strong attention to detail required
Excellent verbal, written, interpersonal, and leadership skills required
Proven ability to manage deadlines and multiple/simultaneous, highly complex, cross-functional projects/initiatives
Highly responsive and proactive, supporting leaders and team
Proven ability to work and interact with multiple stakeholder groups and agencies/vendors
Ability to work well within a team environment and under pressure of very stringent deadlines
Must have strong Microsoft Office skills (Excel and PowerPoint high proficiency required)
Possess problem solving and analytical skills, including the ability to create sophisticated design solutions to complex problems

Senior Manager of Digital Operations & Analysis Resume Examples & Samples

Support of Control Tower Campaign testing and prioritization
Deep integration with data modeling team to guide the development of new models, inform and add to data sources utilized in models, and ensure utilization of the models in day to day campaigns
Manage centralized reporting and analysis of Finance, Sales, Marketing, product, and service for the Internet Channel. Design and implement intranet based report publishing for broad to specific audience, focused on Internet Channel key metrics
Create reporting and conduct analysis that will assist the Internet in accomplishing its objectives of revenue stimulation, subscriber growth, profitability enhancement and churn reduction by utilizing information captured by Core Metrics and the Data Warehouse (POS and Billing systems of Verizon Wireless)
Design, develop, and deliver daily/weekly/monthly and ad hoc reporting packages that analyze program success in areas like subscriber growth, churn, inventory, campaign effectiveness, new price plan/feature activation and migration, revenue impact, etc
Integrate and automate routine reports involving multiple POS, Billing and Data Warehouse systems, focusing on DW data integrity, data compliance, systems and tools transitions
6+ years in telecommunications or wireless industry
4+ years experience w/Advanced Teradata SQL skills
5+ years experience with web analytics tools such as Site Catalyst / Adobe Analytics
Exceptional logic, quantitative and analytical skills
Experience in web-based publishing tools preferred
Ability to create solutions that minimize manual processes without sacrificing user flexibility
Results oriented, self-starter, proactive and flexible
Effective communication and report presentation skills
Must be able to plan and manage numerous processes and ad hoc projects simultaneously
Effectively prioritize tasks and meet customer requirements for timeliness and accuracy
Ability to manage and work with both technical and non-technical teams and/or staff

Styling Manager, Digital Operations Resume Examples & Samples

Proficient in styling soft linens, hard goods, and home ware
Ability to set up props, steam, pin, wire, and hang products on set
Hiring and training a team of assistant stylists on Ralph Lauren style guides
Being a strong leader on set and motivating the team to produce the best work possible
Managing the inventory of styling supplies and equipment
Partnering with other team members – Photographers, Art Directors, Sample Coordinators and Production on the day-to-day operation and improvements in product views
Upholding Ralph Lauren’s brand aesthetic by matching styling to brand guidelines
Responsible for sets meeting daily output goals
Styling and shooting some products on automated photography set-ups as needed
Recommending styling enhancements, new views, and techniques
Ability to critically identify and anticipate potential styling concerns pre-shoot
A portfolio that demonstrates expertise in styling aesthetics and composition
Experience managing assistant stylists preferred, but not required
Basic knowledge of Mac operating system
Associated degree in fashion or related field is preferred
Strong time management skills, communication skills and the ability to multi-task
Must be available to travel to the New York studio for on-site training
Enthusiasm and the ability to excel in a fast-paced team environment
Ability to lift and move up to 49lb and stand/walk during shifts up to 8-10 hours long
4+ years of styling experience in a photography studio environment, with an emphasis on still life goods
Experience in e-commerce a plus

Director, Digital Operations Resume Examples & Samples

Manage a team responsible for the delivery and maintenance of top releases to digital retail services worldwide
Build and maintain strong relationships with The Orchard's vast network of retail partners
Work closely with client, marketing, and business development teams to ensure the needs of The Orchard's label and retail network are being met
Oversee onboarding of new retail partners, ensuring the most operational efficiency possible at initial go live is achieved
Own a digital supply chain from integration to storefront
Communicate regularly with top clients and partners
Oversee the daily analytics feeds coming in from retailers to Orchard’s Workstation and other B2Bs
Develop additional metrics to monitor progress made by Ops team. Use these metrics to identify opportunities for improvement
Effectively manage a team of operations professionals, sharing regular feedback and acting as a leader
Achieve operations excellence
Formulate, maintain and enforce standard operating procedures for Operations team tasks
Serve as a subject matter expert on retail partners Operational requirements/specifications
Act as a strong, flexible leader, constantly influencing positive change while operating in a dynamic digital landscape
Expert problem solver and influencer who takes great pride in their work
Ability to understand and effectively communicate technical needs to product and engineering teams and assist with implementation
Self-starter possessing a strong “can-do” attitude
Ability to troubleshoot problem quickly
Understanding of XML, FTP Systems, Command Prompt programs (including iTunes Transporter)
Fluency in Microsoft Excel
Experience working with JIRA software
Prior music industry experience paired with a strong knowledge of digital distribution

VP, Digital Operations Resume Examples & Samples

Work closely with the Predix, Digital Thread Product teams, external customers and business partners to execute the digital thread strategy
Provide a robust governance model and standard framework for devops communities to work in an agile / lean way, yet be capable of leveraging common libraries of components
Structure operational devOps model that supports the full lifecycle and processes in support of the Digital Thread product portfolio for internal/external stakeholders
Partner with Product Management teams on contracts negotiations, establishing L1, L2, L3 support mechanisms, customer negotiations & professional services engagements. Ensure successful hand offs to and from customer care teams
Build common automation components and essential services to ensure hygiene, cost effectiveness, portfolio serviceability, operational stability and developer productivity
Establish a Digital Innovation lab to incubate innovative Digital Thread products in partnership with GE Product lines and business teams. Develop and drive breakthrough ideas that showcase our products at industry events
Ensure reusability of solutions, products, micro-service components, analytics and design content with extended teams and establish clear metrics that gauge product development speed and agility
Partner with product leadership to ensure continuity of requirements, driving an environment of validated learning and commercial opportunity tied to business outcomes
Produce external thought leadership on GE’s Digital Industrial strategy through keynote presentations, articles and industry publications
BS Degree in STEM field, Computer Science, or related technical discipline or equivalent work experience
Minimum eight years experience managing technical teams
5+ years demonstrated program management experience including project initiation, scoping, resourcing, scheduling, budgeting, risk management and communication in a global environment
3+ years technical experience with Predix, Cloud Foundry and microservice development
1+ years Agile, Scrum and Lean experience
Ability to manage Fortune 10 customer engagements, technical teams and design teams
Experience leading development of commercial software products
A minimum of 15 years technology experience
Proven track record of effective leadership & results in a complex and highly matrixed environment
Able to influence without direct authority; balancing between competing priorities while being flexible and creative
Influential leadership experience with the ability to partner, energize, and inspire
Passionate about technology with the pragmatism necessary to solve customer problems and deliver value
Strong business acumen, operations and problem solving skills coupled with the ability to objectively analyze current practices, identify improvement opportunities, build consensus and drive the implementation of related changes

Digital Operations Manager Resume Examples & Samples

Account Management
Deliverable tracking & delivery
Reporting and analysis
Manage a set of accounts in conjunction with the US team to provide best in class customer service within our digital arena
Research and locate deliverables and metadata on a timely basis to ensuring servicing deadlines can be met based on contractual obligations
Follow Enterprise Operations procedures to ensure legal and audit requirements are met
Review and enforce contractual stipulations for customers in relation to windowing, language requirements, platforms, metadata requirements and technical specs for all assigned accounts
Continually embrace and adapt around continually evolving processes and systems
Use the Enterprise Operations systems to authorise content to assigned accounts
Liaise with Enterprise Order Management teams in LA along with production facilities to place orders for encodes, masters, dubbing and subtitle files for localisation purposes
Execute EST / VOD promotions set forth by Sales and Marketing to increase sales revenue and uphold content protection initiatives
Act as a primary point of contact for account queries and work with the LA group, third party vendors; authorising houses and internal technical teams to ensure timely resolution to all file rejections / failures
Attend and actively participate in all EST / VOD account team meetings or conference calls as designated by management
Work with management on all EST / VOD account specific needs and requirements
Work closely with internal departments to co-ordinate product launches and obtain critical territory specific metadata and art
Work closely with LA and vendors to provide metadata and art for wrapped package and asset delivery
Collect and publish metadata and artwork for third party distribution partners (eg. Pathe) as determined by contractual obligations
Work closely with on-boarding team to ensure all new customer launches are executed smoothly and customer preferences are set up correctly in our systems
Assist customers in resolving portal access issues as needed
Ensure all UK and Irish metadata requirements are updated in our internal systems in a timely manner based on customer requirement deadlines
Interface with customer portals (eg. I Tunes Connect) as needed to ensure product is lit up as per contractual avail dates
Support the localisation effort to retrieve localised assets from customers / vendors as needed
Support the evolution of the UK Enterprise Operations hub and be flexible to adapt to workload requirements as needed
Understand the windowing, avails and contract entry process and lend support as needed
Participate in ad hoc projects as determined by management

Digital Operations Manager Resume Examples & Samples

EST / VOD Experience
A Good Technical knowledge
Degree level or equivalent

Digital Operations Manager Europe Resume Examples & Samples

Ability to remove functional silos to enable, speed of reaction and open, transparent & consistent communication across all touch points & ensure effective applicability of Marketing programs to drive Digital ROI
Excellent handling of many compelling priorities including a number of senior internal and external stakeholders
Evidence of working in a fast paced and demanding workplace
Broad digital experience covering Social Media, Email, CMS, Mobile
Strong project management skills with the ability to influence and communicate effectively at all levels
Confident working in an international, multicultural environment
Keep abreast of the ever changing media & consumer landscape to ensure seamless integration of digital operations

Lead, Digital Operations & Platforms Resume Examples & Samples

Set up central DevOps team to support application and infra deployment
Technical custodian for CDN and cloud infrastructure services
Lead planning and execution of platforms projects and process delivery roadmap
Lead a team of digital platform managers and specialist for marketing tech, content management systems, video, data and web services platforms
Responsible for leading the team in platform planning, budgeting, architecture, roadmap and strategy
Leading of cyber security operations and analyst team on projects and daily BAU operations support
Develop and maintain an effective and efficient escalation and incident response operations framework
Establish management framework for end to end cyber security operations, risk assessment, incident response and mitigation
Develop technical platform, security compliance guidelines and framework for tender specifications and external party to comply
Budget acquisition, lead technical evaluation, legal review, sign off recommendation to procure specific services and products from vendors
Performance management, skills development, inspire teamwork in a matrix organisation
Plan & manage capital and operational expenditure, optimising for operational cost efficiency and effectiveness

Digital Operations Specialist Resume Examples & Samples

Effectively manage all risk issues owned by the channels. (i.e. Self-identified, GIA, regulatory, etc) ensuring proper risk articulation and timely remediation
Proactively identify gaps that introduce risk to the customer and/or the bank. Effectively manage the day-to-day operrations of such disciplines as BCP, DR, Information Security and Application Management
Assisting the Head of Digital Operations in the development of the framework for Business Risk Management as well as working within that framework to identify and remediate risk issues
Ensuring proactive, cross-functional collaboration with regards to understanding and managing the risk agenda
Support the development of best practices and continuous improvement with regards to managing the day-to-day operations of risk associated responsibilities such as Issue Management, BCP, DR, Information Security, Vendor Management and Application Management
BS/BA in business, technology or equivalent experience, Master’s Degree preferred
7-10 years of Experience in one or more of the following: Customer Experience, Project Management, Continuous Improvement, Operations, Mobile and/or emerging Technology
Experience in a financial institution or service oriented company is preferred
Experience driving results through influencing others
Proven ability to build fruitful relationships, influence and drive change cross-functionally
Proven ability to manage multiple initiatives, navigate obstacles and deliver on time
Solid comfort level with Mobile, Web, device and payment technologies and ecosystems
Solid comfort level with understanding and drawing conclusions from data and statistics
Significant command of the following: data analysis, risk management, change management disciplines
Demonstrated critical thinking and creative problem solving
Demonstrated capability to think strategically
Ability to communicate effectively and persuasively with executive level staff in person and in writing
Passion for providing outstanding digital customer experiences and customer service
Desire to work in a fast paced environment where competing initiatives are emerging on a daily basis

Senior Manager, Digital Operations Resume Examples & Samples

Serve as the leader of business solutions projects in support of assigned applications area
Develop, sell, and implement comprehensive project plans, beginning with project team structure and resource assignment, and ending with a control plan identifying both business process metrics and IT platform quality requirements
Identify critical path decisions, make recommendations and influence program leaders and business process owners to maximize project payback
Manage daily activities, issue resolution and communication across project execution teams in order to deliver projects on-time, on-budget, as-requested by customer
Ensure conformance of established architecture, standards and practices
Lead the analysis, requirement development, design, documentation, implementation, and maintenance of large/complex IT solutions for business processes
Work as a business partner with client leaders and users to evaluate / improve business processes and arrive at mutual, cost effective solutions for business processes
Support, advise, assist, guide, and resolve problems for client leaders
Initiate direct communication with wide range of customer, client, supplier, and systems personnel
Lead in the evaluation/implementation of third party software solutions
Initiate and coordinate outsourced supplier efforts as required
Prepare, present and review project plans, status reports, cost / benefit studies, and recommend funding and resources
Ensure conformance to system architecture, methods standards and practices and participate in their creation
Participate in the preparation of long-range systems plans and assure that they are in concert with business objectives and goals
Stay current with emerging technologies and promote their use
Bachelor's degree in Information Systems, Information Technology (IT), Computer Science or Engineering
At least 5 additional years of experience with current information technologies and their influence on business functions
Strong experience in IT Project / Program Management & leadership skills are essential
Experience and knowledge of IT infrastructure, ITIL processes and be savvy about information technologies
Understanding or Passionate about Internet of Things (IoT) & Industrial Internet business is good to have
Experience with ERP implementations and manufacturing shop (MRO) execution systems is a plus
Strong technical aptitude, including applicable engineering/manufacturing/financial tools and systems
Demonstrated experience working with a matrix organization of a global company
IT Operations in terms of well connected network and has understanding of the IoT markets

Dir, HPM Digital Operations Resume Examples & Samples

Serves as technical supervisor of operating systems in support of HPM digital programming requirements
Ensures media management through internal methods and procedures and use of offsite feeds, storage and retrieval services
Will also work with department heads in charge of fundraising and Marketing to assist them in establishing a digital strategy and to create interaction between them and editorial departments
Will build-up, lead, manage and supervise a team of web producers and developers to ensure a robust HPM digital content operation that will generate substantial growth in the website’s traffic, as well as a cutting-edge HPM social media presence in the Houston/Texas media industry, and that will position the organization as a leading station among other public media operations nationwide
Recommends digital distribution operating system enhancements that will improve the reliability and performance of the system
Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization
Resolves complex procedural, operational, and technical problems
Directs the operations and monthly broadcast schedule of HPM program streams to ensure quality of broadcast productions
Understands the different departments and their teams, their goals, modus operandi, strengths and shortcomings, in order to co-design and co-execute digital plans along with their leaders
Coordinates with promotions and development staff to advance public awareness of HPM digital programming and promote audience growth and financial support
Participates in mentoring, training and development of technical on-air staff
Develops and promotes standard operating procedures
Assists with station fundraising as assigned
Performs other job-related duties as required

Digital Operations Analyst Resume Examples & Samples

Partner with fulfillment center in trouble-shooting day-to-day issues regarding inventory, returns and receipts. Serve as liaison between Fulfillment Center and merchant team to address un-receivable goods
Work with Store Operations to minimize Omni-fulfillment issues and troubleshoot accordingly
Investigate high levels of fraud and cancels
Manage Internet transfers process and aged inventory. Publish monthly transfers and enter in the system. Identify aged inventory to review and address with Planning team. Active follow-up with the teams
Serve as lead tester for new system reports for the team. Partner with developers in creating key reporting
Maintain Fulfillment, Contact Center, and fraud/cancel tracking history
Lead in determining holiday shipping guidelines with Store operations, Fulfillment Center and third parties
Ad-hoc reporting to assist team as required
Eager to learn and assume additional responsibility. Enthusiastically develops new skills; seeks out new and efficient ways to perform

Digital Operations Manager Resume Examples & Samples

Develop the overall strategy for the role of support within the My Verizon app
Identify opportunities and recommendations for the AI chat bot platform to increase the auto chat transaction completion rate
Evolve the sales and support chat integrations within the application to improve conversion rate, increase sales and reduce CIR
Create a plan to integrate the Verizon community support solution into the native application
Define and manage the app support roadmap based on delivering the KPIs of the digital organization and the company
Support your vision and roadmap by leveraging a detailed analysis of metrics around opportunities within the app and the other channels of the business
Proactively identify and resolve strategic issues that may impair the ability to meet strategic, financial and technical goals
Develop effective business requirements and user stories that can be used to create digital experiences
Own projects with considerable scope and/or complexity with significant impact on customer experience
Manage prioritization and trade-offs among customer experience, performance and operational resource load
Create buy-in for the support strategy within the app with internal and external partners
Clearly and efficiently communicate the strategy and status to senior management
Must be passionate about emerging mobile trends and stay on the leading edge of new technologies to create the best customer experience
Success in this role will be found by leading the definition, design and roll out of new projects or key new features related to support, community and chat bot/AI
Minimum Bachelor’s Degree in Business or Marketing, MBA Preferred
7+ years of experience in Digital Marketing or Digital Support
3+ years of mobile app experience
2+ Years experience with agency management, operations, platform and technology
2+ Years experience leveraging analytics and user testing to inform strategy and creative processes
1-3 Years experience with conversational UX platforms / Artificial intelligence platforms (Api.ai, Watson, etc.) preferred
Experience working in an Agile product development environment
Ability to conduct meetings, evaluate issues, provide solutions, and drive aggressive timelines
Proven track record of taking ownership of cross-functional teams and successfully delivering results in a fast-paced, dynamic environment
Effective oral and written communication and report presentation skills to Director and up level executives
Strong logic, quantitative and analytical skills
Advanced proficiency with Access/Excel/Word/PowerPoint

Director, Digital Operations Resume Examples & Samples

Membership of the Digital Solutions leadership team, jointly responsible for the development and implementation of DST’s digital strategy
Mentoring / education of DST business lines and associates on digital operations practices
Individual responsibility for execution of specific strategic initiatives
Translation of the Digital Solutions business plan into a tactical road map and tracking on-going progress to ensure successful execution
Membership on the Digital Governance Board and participation with the Customer Advisory Board
Representative of DST’s digital expertise when participating in client sales meetings (as required), and client review meetings with DST relationship management
Participation in quarterly leadership presentations to Financial Services leadership
Ensures business has the proper operational controls, reporting procedures and people in place to effectively grow the business and ensure financial strength and operating efficiency
Liaison and coordination with the DST PMO, audit and compliance organizations
Monitors client project allocations, sales pipeline and forecasts for potential resource needs; ensures maximum utilization for personnel
Leadership of the Client Relations team for our Digital Investor product. This team supports the DST RMs and provides FANWeb option configuration
Leadership of the Client Relations team for eSolutions and Document Composition
Leadership of the Digital Platform Strategy team
Leads operational engagement with BRCC following the sale of customer communications
Business management of digital vendors

Internship Digital Operations Resume Examples & Samples

Create and implement an E-Merchandising plan for products: cross-sells up-sells and banners
Benchmark Nespresso markets to enhance the BeLux website content and implement HTML content within our CMS
Go through the website user flow for a control of quality and optimize improvement points
Develop concrete action plans based on client’s feedback
Communicate with other departments: Marketing, Supply Chain, CRM
Support Marketing and CRM activations
Brief external suppliers
Creation of banners by using local tools and Photoshop

SEM Digital Operations Manager Resume Examples & Samples

Lead the day to day fulfillment of SEM campaigns and mentor SEM coordinators and vendor/partners regarding order entry, workflow, systems, troubleshooting and relevant tasks as relevant to daily campaign responsibilities
Maintain updated operations training materials for use by Operations, Sales, and external staff members
Engage team and vendor partners on delivery of campaigns, ensuring campaigns are delivered to spec and in full
Participate in the education of internal and external team members and ensure proper rollout of all new tools, process, and techniques
Serve as a subject matter expert as it relates to industry best practices, troubleshooting campaign-specific issues, and identifying trends
Serve as escalation point on campaign and fulfillment issues, tracking issues through to resolution
Supervise growth, development, and productivity of SEM team
Review and ensure vendor invoices align with monthly financial expectations
Provide support as needed to department and team hiring and training
Identify, uncover, and quickly resolve issues with campaigns and communicate plans with impacted parties
Oversee the review of daily and weekly advertiser campaign reports to track performance against guarantee and ensure teams are addressing campaign delivery issues
Escalate and alert management of campaign trends and issues
Focus on quality, timeliness, efficiencies, and process is critical
2 +years experience as a Manager in SEM setting, Interactive Agency, or Operations,
Strong communication, problem solving, decision-making and negotiating skills
Ability to work autonomously and have a high energy level to motivate a team
Ability to plan/organize work activities and influence/persuade others
Excellent working knowledge of Microsoft Office (Excel, Word, PowerPoint)
Ability to communicate effectively with technical and non technical audiences
Strong ability to focus on the customer and results
Knowledge of traditional and digital media and the competitive landscape
Strong ability to prioritize and multi-task in a fast paced environment; attentive to detail
Ability to work well independently as well as within a team environment
Strong analytical, strategic, and organizational skills
Ability to combine strategic, planning, service, and execution skills
Individual must be a strategic thinker who is highly analytical
Must be passionate about analysis, process, and meeting the numbers

Digital Operations Specialist Resume Examples & Samples

Manage and track day to day logistics movements acting as key point of contact with Amazon fulfillment centers, Forwarders and Internal teams
Coordinate domestic and global inventory transfers between Amazon and third party locations
Liaise daily with cross functional teams to effectively manage the on time delivery execution of shipments movements
Support daily operations as a point of escalation for inbound, transfer and Fulfilment center queries
Complete root cause analysis on reasons for inbound delivery misses
Ensuring up to date and accurate reports are available and maintained
Manage and track daily PO receipts
Bachelor’s degree in supply chain/logistics or a minimum of 5 years’ experience in supply chain, logistics, distribution, fulfilment and/or manufacturing
Experience providing daily operational support
Excel experience required
Ability to manage multiple non-integrated systems and applications
Experience with Fulfillment center (FC) operation
Experience with Lean/Six Sigma concepts and applications
Experience in Data Warehouse and SQL
Excellent written and communication skills with the ability to think on your feet

Digital Operations Manager Resume Examples & Samples

Lead the strategy, planning and execution of new digital customer experience projects and enhancements to support the business
Maintain a support model for existing platforms including external mobile apps, internal sales enablement tablet apps, live chat, website content publishing, ecommerce catalog management, digital customer feedback, A|B testing tools and others. Work with IT and shared resources where appropriate
Balance and communicate project priorities to the organization
Manage the content publishing and ecommerce catalog management teams
Manage the process by which a large organization inputs ideas and requests into the Digital Operations Team
Ensure consistent customer experiences across digital touch points for Emerson Automation Solutions and Rosemount branded products
Organize and lead cross-functional project teams to deliver necessary inputs to digital projects
Oversee and ensure leverage of group technology in our projects via a standard governance process and collaboration with IT
Cultivate an environment of operational excellence and continuous improvement
Generate new and measurable business results that support the overall digital transformation vision
Attract, develop and retain personnel who demonstrate Emerson Automation Solutions basic principles

Digital Operations Segmentation Manager Resume Examples & Samples

Manage sales transaction flows across desktop / mobile / tablet from initial visit through order submission
Work with design and UX resources to optimize the customer experience
Develop marketing / merchandising strategy, requirements, and technical specifications for flows and features within the sales funnel
Work with teams across the business to prioritize, define and implement new merchandising experiences to the sales funnel
Analyze data, results and Voice-of-the-Customer to drive future enhancements to the flow
Proactively identify and resolve issues or roadblocks that may impair the ability to meet strategic, financial and technical goals
Identify opportunities for user testing and leverage results to course-correct or optimize
Communicate a clear perspective on the sales roadmap and the prioritization of your individual projects
Work with digital analytics to define and optimize metrics and dashboards to measure sales flow engagement, orders and conversion rate
Create buy-in for the sales strategy with internal and external partners
Must be passionate about emerging trends and stay on the leading edge of new technologies to create the best customer experience

Senior Analyst Digital Operations Resume Examples & Samples

BA/BS or MA/MS – relevant field preferable
Advanced level data and spreadsheet skills
Finely tuned intrapersonal skills and the ability to work effectively across cross-functional teams
The ability to navigate constantly changing business environments
Have a highly curious intellect and an entrepreneurial mindset that drives progress
Passion for digital media, numbers, data and leadership
Strong internal customer-service skills

Associate, Digital Operations Resume Examples & Samples

Collect creative/technical specifications from sites for all creative units, including sizes, technical capabilities, traffic deadlines, etc
Schedule placements, ads, and creatives as necessary throughout life of campaigns. Embed additional survey, audience measurement, verification, and other tracking components. Create ad tags and ensure delivery of quality information for media decisions
Maintain responsibility for timely delivery of Excel reporting that combines multiple data sources to produce valuable business insights. Utilize or quickly develop understanding of technology in order to pull and combine data from different sources
Distribute ad tags, trackers, and creative assets to all sites and publishers
Create and manage floodlight tags to ensure proper conversion tracking
Manage vendor pixels for on-site tracking
QA campaign setup, creative, floodlight tags, and vendor pixels
Troubleshoot creative, data gathering, and tracking issues
Degree in numerate discipline (analytics, economics, math, computer science, etc.)
Solid understanding of HTML/5, CSS, and JavaScript
Strong Excel skills, including pivot tables; experience with SQL a plus
Ability to work in a fast moving environment
Strong verbal and written technical communication skills
Ability to prioritize and manage multiple tasks and activities simultaneously
Prior experience with ad operations, trafficking, analytics, or online media/advertising a plus

Global Digital Operations Standardisation Manager Resume Examples & Samples

Information gathering about taxonomies currently deployed across global clients and local clients in key markets
Development and agreement to an accepted, future-proof taxonomy for global clients and framework for local clients in key markets
Evangelise and educate colleagues about the benefits of adopting standard taxonomies through the building of relationships, deployment of tools and benefit analysis
Lead the development of a naming tool that will standardise campaign reporting for our clients
Creation of a rollout plan for taxonomy adoption across global clients and local clients in key markets
Work with DAN’s outsourcing partner to ensure compliance against agreed rollout plan
Work with the project team evolving DAN’s data platforms, to ensure alignment on the implementation of agreed naming standards
Conduct regular analysis to assess taxonomy adherence as well as current suitability, further developmental requirements etc
Build a detailed understanding of DAN data assets as outputs from standardisation
Work closely with key internal stakeholders across Attribution, Visualisation and Social Analytics to ensure cross-functional benefits and opportunities. Semi-regular presentations to internal DAN audiences and/or DAN clients clearly demonstrating the absolute need for data standardisation
A working knowledge of ad-servers, programmatic and/or data management platforms
The ability to multi-task and work efficiently under pressure with careful attention to detail
The ability to create strong and effective relationships across the network
Detailed knowledge of HTML, Flash, Rich Media and Ad serving practices
Strong knowledge of managing digital deliverables
Robust understanding of effective digital design practices, trends, techniques and processes across various mediums
Proven experience making effective decisions in challenging/pressured situations
The ability to communicate effectively to all parts of the network
The ability to travel – the role is based in London but international travel will be required
Minimum of 4 years’ digital operational experience
Detailed understanding and having a POV on peripheral platforms (Viewability, Verification, Fraud etc.)
The ability to speak additional languages is beneficial
Understanding of campaign reporting
Demonstrable experience in managing and growing a digital operations team

Director Digital Operations Resume Examples & Samples

Interfaces with executive leadership and business teams to advise, plan and develop innovative operations technologies that support the business efforts to optimize field operations, and provide better customer differentiation
Provides leadership and direction with joint technology and operations development teams to deploy new field operations focused products while evolving Republic Services’ digital framework
Monitors technology developments and innovation outside of our industry to consider potential applications to our company
Fosters innovation in technologies to solve key business challenges and serve as a subject matter expert for the digital technology systems
Drives digital technology advancements including tablet and mobile innovation
Builds and leads a high-performing team of experts in digital technologies, operations, and integration to ensure projects are delivered on time and within budget
Evolves processes to ensure accurate delivery while maintaining the nimbleness of the digital platform. Determines which process should be maintained or altered based on changing business conditions
Monitors use, employee adoption, and customer sentiment of previously released products. Adjusts and enhances products to meet evolving business needs
Advocates Software Development Lifecycle (SDLC) best practices across the organization
Analyzes problems from a top down approach and implements efficient solutions
Establishes and maintains positive working relationships with the business and technology business partners
Provides project management and leadership of all field based digital technology and development
Processes and solves short term and long term digital challenges. Thinks critically about the situation at present and makes tactical or strategic decisions based on the impact to the digital function and the business as a whole. Communicates internally to senior leadership and key stakeholders
Maintains a schedule that can be followed throughout the digital process from ideation to execution
Partners with different IT teams and business partners to ensure business objectives are being executed
Maintains and builds technology budget for projects and the digital operations organization. Ensures the boundaries of the technology group are being pushed while being fiscally responsible for the organization
Ensures high delivery and deployment on projects identified by the business and customer development team
Demonstrates expertise in building and managing project plans
Effectively communicates status and roadblocks in an accurate and timely fashion
Establishes monitoring and maintenance procedures for all digital operations collateral to ensure availability and reliability of the solutions provided
Leads the creation and development of an emerging Internet of Things platform
Troubleshoots reported digital issues and engages appropriate parties as necessary during those times
Experience maintaining a budget for systems, vendors, and departments
Experience with hauling and logistics based field operations
Experience leading highly complex projects utilizing generally accepted project management principles
Minimum of 10 years of experience in software development and delivery
Minimum 7 years of digital technology development
Ability to effectively influence without authority and lead change by building trust and credibility
Understanding of the software development lifecycle (SDLC)
Ability to institute change leadership across levels and manage through influence
Experience with Agile software development processes

Lead Analyst, Digital Operations Resume Examples & Samples

Bachelors degree in a quantitative subject such as Statistics, Engineering, Economics, Computer Science, etc
Experience in data analysis and creative problem solving with big data
Experience with SQL or knowledge of relational databases and methods for efficiently retrieving data
Ability to think creatively and solve complex problems
Ability to autonomously manage simultaneous projects in a fast paced business environment
Excellent verbal, written and computer communication skills with strong analytical and troubleshooting skills
The nature of the team’s dynamics will require an individual that is able to work closely in a collaborative role with other team members,as well as complete tasks individually as assigned
LI-DZ1

Digital Operations Manager Resume Examples & Samples

Bachelor’s degree in computer science, software engineering, or equivalent
Applied skills in project management and/or development management
Experience in operating IT delivery systems and Cloud infrastructures (e.g. Microsoft Azure)
Experience in the build and deployment of software releases
Knowledge of licensing tools and entitlement management for software offerings
Familiar with DevOps and Agile development practices
Strong interpersonal skills with the ability to facilitate diverse groups, help negotiate priorities, and resolve conflicts among project stakeholders
Up-to-date knowledge of current and emerging technologies, industry trends, and software development practices
Broad knowledge and technical expertise of varied infrastructures and applications
Knowledge on service delivery frameworks like ITIL V3 is a plus

Digital Operations Analyst Resume Examples & Samples

Drive the evolution of Adobe Experience Manager implementation at CTFS to allow for a best in class customer experience
Co-ordinate the operational development and implementation of plans for online marketing & website enhancements
Support the operational execution & reporting of internal business unit requests for online development
Support online acquisition channels for CTFS
Provide operational support to help grow enrolments and usage of credit card customer online account
Provide usability analysis & recommendations for CTFS online initiatives
Manage relationship between business teams, technical teams & 3rd party vendors
Initiate business recommendations to drive process improvements, operational efficiencies and growth opportunities
Foster productive business relationships with various partners and key business units
Monitor campaign and website performance to provide real-time added value
Execute User Acceptance Testing and Production Validation for new initiatives and changes to existing functionality
Utilize project management skills to lead day to day activities, updates, and manage resources
Have a direct impact on the success of the online marketing channel for CTFS
Experience using Content Management Systems, specifically proficient with AEM (Adobe Experience Manager)
Experience with Adobe Creative Suite software
Experience with web development
Experience with web analytics tools (Google Analytics, GA360)
2+ years of business experience
Advanced PC skills (internet, spreadsheet, word processing, presentation software, etc)
Ability to translate technical opportunity into actionable recommendations and business plans
Ability to think and problem solve creatively to help solve business & technical challenges
Strong analytical, technical and strategic abilities, but not constrained to rigid paradigm thinking
Self-starter with ability to work independently and in cross-functional teams
Excellent organization and execution skills
Strong interpersonal, communication, negotiation and presentation skills
Financial Services experience considered an asset
Project Lead experience considered an asset
Working knowledge of/experience supporting marketing business areas considered an asset
Experience working in Agile Methodology considered an asset

Head of Self-service Digital Operations Resume Examples & Samples

Stays abreast of emerging Digital technologies and competitive landscape
Manages business-planning initiatives for one or more large functional areas
Ensures that the Ops & Tech organization is defining and implementing systems that are aligned with business strategy and goals
Responsible for end results, budgeting, planning, policy formulation and significant contribution to future strategy of the group
Decision making on Ops & Tech functions in terms strategic influence on the business and operations interaction with other functions or businesses
Collaboration on medium- to long-term planning for broad issues affecting the business
Resolve issues referred by subordinate managers and staff
Responsible and accountable for hiring, staffing and maintaining a diverse and effective workforce
Internally recognized Ops & Tech subject matter expert that influences the way things are done
3 - 5 years experience with direct responsibility as a leader in a technology focused organization, preferably with a 2+ year focus on self-service channel development including IVR, Chat, Virtual Assist, Natural Language and Artificial Intelligence. Background that includes designing Customer Facing technologies, strongly preferred
Demonstrated proficiency in testing new technologies in a customer-facing environment with proven results in a large organization
Proven experience in product design and ‘test and learn’ methodologies
Deep consumer product knowledge and passion for emerging technologies (e.g., IVR, Chat, DVA, Social Servicing, Artificial Intelligence, RPA, Data) and how they will change consumer experiences
Advanced level understanding of corporate technology infrastructure and customer facing technologies; proven proficiency in successfully implementing large scale technology change in a complex technology environment
Customer–focused mindset and takes pride in creating an engaging and informative data-driven customer journey
Creative and passionate, driven by a desire for innovation and creation of amazing client experience – smart risk taking – outside the box thinking
Insight into the way that digital transformation is affecting industry and knowledge of best practices
Deals well with ambiguous/undefined problems; ability to think abstractly
Advance level of experience in managing teams or large departments
Ability to understand customer needs and manage expectations
Understanding of and experience in a large customer facing operating environment is a plus
Technology or Retail Industry background is preferred

Digital Operations Manager Resume Examples & Samples

Act as the primary Digital contact point for site incidents and liaise with IT and support teams to trouble shoot issues
Serve as incident escalation point for internal stakeholders, within digital and beyond for issues with the digital platforms
Act as a point of liaison for co-ordinating changes with Third party vendors and be responsible for the ownership of these relationships
Work with the Digital Transformation Managers and Studio function to support releases, user acceptance testing and end user testing

Senior Digital Operations Specialist Resume Examples & Samples

Partner with Digital Communications team and manage daily workflow for the department
Traffic manage digital and creative project workflow through company level processes
Supervise web content trafficking, staging, production and deployment
Create and modify trafficking procedures to ensure timeliness of projects
Collaborate with Content, Enablement and Quality teams to prioritize and schedule projects; allocate and balance resources; and monitor processes and project deliverables
Interface with key business leads to manage expectation around Digital Communications engagement and deliverables; including campaigns and analytics
Prioritize project requests according to business priorities, risk and efficiency outcomes; complete projects (including all hypotheses/analysis/documentation controls) in a consistent manner
Create & distribute various reports and metrics to illustrate pipeline and coverage effectiveness

Manager, Digital Operations Resume Examples & Samples

Program ownership for the drop ship business, owning the P&L for this business channel and manage the roadmap and sales targets
Partner closely with the drop ship vendor partner to leverage their platform and drive effective drop ship operations
Partner with internal merchandising teams on an on-going basis to ensure that the drop ship suppliers and their product assortments are on the vendor’s platform to maximize the potential for this channel
Onboard new drop ship vendors and manage their operational performance
Play the lead business role for key website operational and functional flows and work with the IT teams to manage and resolve production issues to ensure superior customer experience
Identify opportunities to improve business processes and workflows through technology enhancements; validate existing business rules and define new business rules, document requirements and process workflows
Lead or participate in eCommerce projects and initiatives by creating plans and managing their execution to deliver on the desired outcome
Report out ongoing business results to key stakeholders and partners
Bachelor’s degree required along with relevant work experience, preferably in eCommerce or retail operations
At least 5 years of work experience in project management, operations, or
General knowledge of website operations and ecommerce functions is required
Experience managing financial forecasts, sales goals, and P&L preferred
Mix of technical and business background preferred
Experience interfacing with business, technology, and vendor teams
Excellent interpersonal, collaboration and organizational skills
Self-directed, performance and results driven

Director Digital Operations Resume Examples & Samples

Primary focus is to optimize and drive overall digital channel business operations for sales and service. Responsible for the strategy, practice build out, and execution of Digital business operations across all customer facing digital sales and service channels including mobile, .com, social, chat and TV interfaces
Key areas of accountability include but are not limited to Digital business operations strategy and execution, digital channel execution and program governance, business solutions architecture, external partnership management, and internal / external messaging
Overall fiscal accountability for Digital expense budget and channel P&L definition and tracking as well as talent and workforce planning
Engages with key leadership to focus on using analytics to build capabilities to drive sales and service execution combined with marketing offer management across channels
Sets targets, strategic programs, and reviews ongoing operational performance
Partners closely with Marketing, Technology, Product, Media, Creative, and Channel Operations to execute strategic launches to customers
Responsible for the leadership of the work group, development of broad strategies, programs and projects, financial investment, and organizational strategies; communicates & translates functional/operational goals into team goals, manages implementation of policies and procedures
BA in Business /Marketing or BS in Computer Engineering/Science
Extensive background in customer service and operations (ideally in eCommerce, call center, and/or retail environments)
Prior experience in Chief of Staff Operations roles in cross-functional large scale business practices (>$20B in assets)
Prior experience in building new operations practices and functions from the concept, to inception to ongoing BAU operations
Strong experience in Software and Service Design practice and execution of consumer (and/or employee) facing products and experiences
Highly effective at use of data integration and analytics to drive business results
Ability to develop technology and process strategies, roadmaps and deliver results of strategic plans across both functions
Comprehensive experience in the development of multi-year business plans and ROI analysis
Highly effective at verbal and written messaging and communications in both large and small settings
Deep experience in software development, architecture and execution in partnership with technology functions (custom built and off the shelf)
Background in both Business and Technology process optimization and strategic planning
Lean Six Simga / Agile Methodology experience
Human Factors and User Experience background
Agile Development and Design background

Digital & Operations Internal Communicator Resume Examples & Samples

Manage multiple front-line newsletters and established communication processes
Research, plan, write and publish content on the CCB Operations intranet page, using creative approaches
Oversee design of SharePoint/intranet pages this group manages
Organize and lead review meetings to determine content and creative approaches to presenting content in easy to understand formats
Ensure all communications adheres to internal brand and style guidelines
Identify more effective and innovative approaches to delivering communication that attract an audience
Superior writing, editing and proof-reading skills
Proven experience as web editor and with web design
Self-starter; proven ability to work both independently and collaboratively with all levels of management to progress work
Excellent organizational, project and time management skills
Creative mind with ability to simplify complex information into everyday language
Superior verbal communications, relationship building, influencing and listening skills
Hands on experience with content management systems, InDesign and Photoshop
Proficiency in Microsoft Office Suite (Power Point, Excel, Word) and SharePoint
Bachelor’s degree in journalism, internal communication or related field
5+ years working in a communications, writing or digital marketing role

Associate Director, Digital Operations Resume Examples & Samples

40%- Serves as bridge between Horizon Digital Investment team, finance team, legal team, and system implementation team to development and implement digital best practices
Assess agency current best practices and evaluate areas of efficiency development
Actively participate and coordinate education of internal and external teams on agency best practices
Actively involved in education of internal and external teams on interactive media reconciliation and audit compliance requirements
Actively participate in development of Strata’s Adazzle roadmap to build scale and efficiencies in agency best practices
Participate in roll out of new technology/company solutions for Invoice entry and invoice approval
20%- Transfers knowledge, best practices, and HMI vision for process approaches, day-to-day development and training of operational management, emerging opportunities and new partnerships
Ability to develop creative short term and long term solutions, for implementation of new and evolving system solutions
Aid in roll up of agency partnership spending and projections, providing insight on agency current and past rates
Great at developing external relationships to get the most out of system and technology partnerships
On-boarding “Offline” teams on digital process and procedures
30%- Consultant for agency terms and conditions to address emerging technology
Encourage an environment of collaboration between media, legal team, and partners
Manage distribution and responses of revised agency terms and conditions adjustments to address industry measurement technology enhancements
Coordinate feedback across agency teams for HMI terms addendums from media partners
10%- Participation in growing business via new business
Develops and cultivates key partnerships to grow HMI capabilities and visibility
BA/BS from accredited school required
Minimum 6+ years of experience in Digital operation and supervisory experience
Minimum of 4+ years overall work experience in related position
Thought leader

Director Digital Operations Resume Examples & Samples

Bachelor’s degree and/or MBA in Business, Information Systems, or related field
Minimum of 5 years of progressive experience in Operations, Supply Chain, Project Management, Information Systems or related field. (Required)
Demonstrated experience with large-scale technology implementations. (Required)
Experience in the waste or manufacturing industry that includes management and oversight for operations and P&L, particularly with deep experience in a field process or operations role
Demonstrated experience performing root-cause analysis to identify problems and develop relevant recommendations for solutions
Ability to identify key milestones, goals, and objectives at the outset of any task or activity and remain intently focused on attainment while also exercising flexibility to adjust and adapt to changing conditions
Excellent communication skills (presentation skills, verbal, written, etc.); ability to effectively communicate to all levels of management, both internally and externally
Ability to effectively lead a large, geographically distributed and remote project team

Project Employee, Digital Operations Center Resume Examples & Samples

Watch and monitor live NBA, WNBA and NBA D-League games across a suite of digital products
Quality control of the NBA, WNBA and NBA D-League digital products across a variety of platforms including web, mobile web, iOS, Android, and game consoles
Documentation and escalation of product issues as it relates to the consumer experience
Address or highlight business issues related to all NBA, WNBA and NBA D-League digital products
Communicate and collaborate with the Digital Media team regarding issues with any of the digital products
Research new digital technologies to support new innovation opportunities for NBA, WNBA and NBA D-League
Identify product and/or design flaws to be addressed by the Interactive Services team
Evaluation and reporting on non-NBA, WNBA and NBA D-League digital offerings from across the sporting landscape, both domestically and internationally
Monitor message boards and social media outlets and report on fans positive/negative feedback relating to our products
Passion for delivering world-class online, mobile, and application experiences for sports fans
Comfortable proposing new ideas among various internal stakeholders and business units, and collaborating with design, technical, programming, marketing, and sales teams
Active user of digital products
Knowledge of and passion for basketball
Willingness to learn and master multiple digital products
Strong research and analytical skills
Good multi-tasking and project management skills
Ability to work in high-pressure environments
Knowledge of the current digital sports landscape
Familiarity with various premium sports packages inside and outside the NBA
Familiarity with all platforms, including web, mobile web, iOS, Android, and game consoles

Digital Operations Analyst Resume Examples & Samples

Responds to channel outages and one off defects, assume primary day-to-day leadership of the current BAU, provide status, manage issues and risks, and provide the details to enable decision-making about issue management. 20%
Develop KPIs that measure progress against business objectives. Support management reporting by contributing actual and target data according to the prescribed reporting cadence. 10%
Develop appropriate metrics per channel (Phone, ATM, Online, and Mobile) taking into consideration strategic and tactical commitmentsWork with the appropriate partners, analytics, product groups, individual channels, third party vendors, to query data from multiple systems and tracking files; export data to a usable format Access, Excel, etc.Perform complex analysis projects of trends and aggregate resultsResearch, analyze, and recommend tactics to increase channel activation, interactions, and salesBuild and maintain ongoing and ad hoc performance monitoring tools based on organizational priorities. 35%
Investigate customer behavior relative to digital platforms through online and offline customer surveys and research. Manage the analysis of data from customer feedback and synthesize into actionable insights that drive measurable differences in customer engagement. 15%
Design and develop new reports and manage the process of automating where appropriate 5%
Perform structured analyses on specific issues and provide results in a presentation format suitable for executive level audiences. 5%
Actively participate in the risk management process by taking ownership for reporting, mitigating and resolving risks associated with the assigned digital platforms. 10%
MBA preferred. Undergraduate degree in finance, economics, business or engineering
At least 5 years of experience in a role involving similar skills, preferably in a regulated environment (not essential)
Professional experience with digital business environments and consumer technology products strongly preferred
Solid analytical, critical and creative problem solving skills with an understanding of how to utilize electronic delivery channels to meet business goals
Must be able to manage multiple products and projects with the capacity to work with and influence cross-functional areas, including other lines of business, technology and operations with conflicting priorities
Proven experience in managing projects from scope/ideation through implementation, working across multiple constituents to deliver on time and with quality
Experience in leveraging data, research, and experience to influence strategic roadmap and develop business cases
Strong results orientation
Able to prioritize quickly and maintain focus on tasks requiring extended effort and persistence
Experience managing projects of moderate size and complexity
Highly skilled in analyses of complex data
Able to structure analysis and specify data required to support the analysis. Experienced in managing the extract, transform and load (ETL) activities to prepare data
Strong financial and business analysis skills
Power user of MS Office tools especially Excel, Access and Powerpoint
Strong negotiation and presentation skills
Solid product development and innovation experience including marketing campaign management and product positioning

Director Field Service & Digital Operations Resume Examples & Samples

Holds at least a BSC in Engineering (Electrical, Mechanical or Chemical). In addition the ideal candidate will also hold a post graduate Business degree (MBA)
The candidate must have 8 to 10 years’ experience in the Process Control project environment that includes significant experience in Field Service or Commissioning roles in Power Generation
In addition, the candidate will have 3 to 5 year’s leadership experience directing Technology or Service teams in the Process Control field with demonstrable success establishing and growing new business in these positions
Transforming an established business is tough – even more so in a matrix organization. Inspiration, Communication and influencing will be key!
It’s a global business – International travel can be as much as 30%

Senior Digital Operations Resume Examples & Samples

Website is within brand guidelines with design elements and communication of Hive brand and products
Understand acquisition and retention reporting for website analytics including: website traffic, conversion rates, activation rates, registration, page views, time on page, etc
Influence and document requirements for A|B testing such as different selling propositions, CTA’s, checkout, registration experience, etc. to better understand the ever changing customer within the industry and market
Support North America campaigns through all other Hive sales channels, i.e. retail, services, energy, insurance, etc. that impact the customer from a digital experience perspective, both through acquisition and retention
Working in collaboration with the web development team and back end development teams, to establish new projects to better the customer experience, ensure backlogged items are being worked accordingly to priority and communicated effectively
Report on progress of new campaigns and enhancements currently happening and those that are backlogged that impact the digital experience
Work closely with channel development and marketing to ensure campaigns are properly set up, sales forecasts have been defined, understanding how traffic is being driven to the website and why, agreeing on timelines and goals
Work with operations and marketing to collaborate on how the Hive customer experience will be one across all platforms, website – my account – mobile app – customer communications
Work with the call center teams to understand the customer's experience and bring enhancements and fixes to life from real life customers
Establish working ways with the business for a more streamlined requirements gathering and delivery of implementation
Understand JIRA as a platform and how to navigate through it, maintain JIRA cards and be able to contribute to existing and new issues
Weekly check-ins with the web development team to ensure items are being prioritized and updated accordingly
Daily monitoring of JIRA for updates on notes, comments, requirements, etc
Be knowledgeable and work with the channel development lead for other e-commerce platforms and partners, including but not limited to Amazon, Google shopping, etc
Understand the end-to-end experience in the customer journey from a digital point of view, that includes acquisition and fulfillment to activation and retention

Digital Operations Analyst Resume Examples & Samples

Assist in the maintenance of page tagging standards and build business processes to streamline tag deployment across web properties. 20%
Execute against CRM data integration roadmap, working with partners to define requirements, negotiate with IT and external vendors, and project manage delivery. 20%
Test and Validate tag functioning and perform periodic audits to identify any broken tags / issues due to content changes. Setup proactive alerts and monitor them when they trigger to monitor any breakage. 20%
Maintain and build upon a documentation archive to ensure we continually track existing tagging and update in accordance with change. 10%
Analyze website data on traffic sources and patterns. Provide insight on data trends and anomalies, making recommendations where appropriate to improve business performance.10%
Build relationships with business users of the data to support their requirements through effective communication, data governance and documentation. 10%
Ensure compliance with the organization's procedural guidelines, reporting requirements and books of instructions as well as any relevant and statutory requirements. 10%
Bachelors or EquivalentBusiness Experience: Between 2-4 years
Understanding of the digital marketing landscape with an emphasis on tagging best practices
Proven experience in vendor relationships
Experience focused in one or more of the following Marketing Technology domains: Digital analytics and tagging methodologies
Experience with Google Analytics configurations and Tealium IQ Tag Manager or other similar productsExperience with defining digital analytics strategy and taxonomy for data collection
Proficient in conversion data identification and collection and use of the same in creating conversion funnels
Understanding of ad tech ops for configuring data collection tags on 3rd party sites as well as on owned propertiesExperienced in Javascript, jQuery to support event based data collection Data integration in cloud based application Individual Contributor

Manager, Digital Operations Resume Examples & Samples

Utilize The Orchard's internal product to deliver albums to digital retailers worldwide
Create and maintain reports monitoring the VECTOR delivery product
Liaise with retail partners and The Orchard Product team to optimize throughput
Communicate regularly with top retailers to ensure all technical issues are addressed
Monitor operational score and participate in reinstatement process
Closely monitor retailer delivery backlogs and work effectively to lower them
Integrate new retail partners onto the VECTOR product and coordinate back catalog delivery
Document retail partners’ on store behavior for use in product improvement
Strong verbal, written, and communication skills
Familiarity with XML (DDEX), FTP Systems, Command Prompt programs (including iTunes Transporter)
Highly proficient in Microsoft Office
Flexible team player who assists in a wide range of operations tasks and projects as they arise
Willingness to go above and beyond what's expected in order to keep The Orchard’s priority deliveries as smooth as possible

Assistant Manager, Digital Operations Resume Examples & Samples

Manage and support the day to day operations of the distribution of digital assets to e-retailers
Gather new requirements for development team to create improved Rsuite workflow and composition functionality
Represent HarperCollins business requirements and priorities among digital retailers
On-board new vendors in order to send digital catalog
Manage the end to end of special projects including tracking updates, reporting and identifying associated risks
Track daily pricing updates at retailer sites
Host meetings with various internal stakeholders to explain and review new features and process updates
Provide personal or group training for specific Rsuite workflows and functionalities
Be the SME for internal systems and team processes
3+ years publishing experience
1-2 years’ prior experience as a Project Manager
Experience managing external retailers
Experience in digital asset management
Experience tracking workflows in Jira, Rsuite or similar software
Strong analytical, organizational and problem solving skills
Experience managing a direct report
Works well in team setting; able to follow direction
Ability to prioritize and self-manage
Thorough, accurate and articulate verbal and written communication skills
Capacity to think and react gracefully in a high-energy, fast-paced environment

Digital Operations Manager Resume Examples & Samples

Manage and support the evolution of digital operations, various web platforms and introduction and growth of apps and customer software
Provide specialist input and technical leadership in relation to digital projects and deployment of software
Lead and develop a team of digital marketing and communications specialists
Work with existing software and web platforms to agreed plans and develop them to agreed scope and budgets
Project manage globally directed deployments, representing the zone interests in global context (capability, timing, cost commitments)
Partner with the local marketing community and various business units transversely to support general marketing objectives and align with agreed marketing plans and broader business strategies
Degree qualifications in Marketing/Communications
Expert digital platform skills and experience
Prior experience leading and developing teams
Demonstrated experience working in a multi-faceted digital environment
Proven capability in delivering project outcomes and development initiatives
Highly developed communication and presentation skills
Ability to influence and convince all levels of the business

Digital Operations Specialist Resume Examples & Samples

Manage the implementation of online transactions to ensure Service NSW provides an outstanding quality of service to our customers
Keep the Service NSW digital footprint (website) including the NSW Government Directory up to date and accurate, including tasks such as; editing, reviewing and publishing
Manage and maintain of the Content Management System (CMS) and the site search solution
Collaborate with support providers to manage issues and enhancements to the website
Develop, implement and maintain content and website guidelines to ensure consistency of content and to improve the customer experience
Develop, implement and test innovative transactional solutions to meet the needs of Service NSW customers
Provide timely, expert technical advice on contemporary developments in the digital space
Apply analytics solutions such as Google Analytics and Google Webmaster tools to collate, report and analyse the performance of the digital channel
Contribute to the content roadmap and work with the relevant suppliers and developers as the strategy and roadmap come to life
Assess the impact on the digital channel of business changes coming through from internal teams and external agencies

Digital Operations Ad Tech Operations Manager Resume Examples & Samples

A track record of working with 3rd party ad-servers including experience using products such as Doubleclick, Atlas and Sizmek
Experience in a client facing role
Experience with Tag Management systems such as Signal, Tealium and Google Tag Manager
Understanding of third party search technologies such as Marin and Doubleclick Search an advantage
Experience of working with web debugging systems such as HTTP Watch and Fiddler in order to troubleshoot problematic issues
Knowledge of programmatic landscape, DSPs, SSPs, DMPs
Knowledge of mobile and social media adserving platforms

Digital Operations Analyst Resume Examples & Samples

General o Responsible for creation of process documentation, project content, and inputs into project deliverables o Participates, facilitates, or leads multiple aspects of Digital Operations product delivery (requirements, design, training, deployment, etc.) o Responsible for advocating for and socializing project deliverables with key field stakeholders o Facilitates/conducts business working sessions to ensure technical design specifications align with business process expectations and goals Deliverable Creation and Socialization o Attend internal Core Team working sessions to provide insights and knowledge into Business Requirements, Future State Process Definition, and Scope/Approach for field testing o Conduct working sessions with Extended Field Team members/subject matter experts to address gaps/open items in deliverable creation o Review all deliverables and deliverable templates and provide inputs/suggestions for quality improvement Field Stakeholder Communications o Facilitate socialization of deliverables with defined stakeholders to ensure their buy-in on content o Provides Director, Digital Operations with insights into political sensitivities o Provides Director, Digital Operations with input into development of field socialization approach o Develops content to support field communications strategy. o Understand the needs of the field through work with drivers, dispatchers, supervisors and other relevant Subject Matter Experts. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company
2 years of experience in waste or transportation industry, particularly with deep experience in field process or operations role, or equivalent experience in a support role with top tier consulting firm
Experience with large-scale technology implementations in a key support role
Ability to develop, a deep understanding of current state operational processes, pain points, and areas of opportunity. Written and verbal communication skills, with the ability to create process and design content in PowerPoint, Word, Excel, and Visio as well as confidently facilitate working sessions with key stakeholders. Results orientation with an ability to understand key milestones, goals, and objectives and remain intently focused on attainment. Demonstrated ability and willingness to adjust and adapt to changing conditions. Ability to ask high gain questions, engage in active listening, and probe Ability to garner excitement and generate interest in program amongst field stakeholders Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook Ability to translate operational team issues into new ideas Good time management skills to ensure assigned responsibilities are completed in an efficient manner Communication skills (Presentation skills, verbal, written, etc.); is able to effectively communicate to all levels of management, both internally and externally Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive and has a strong desire to win; takes appropriate risks Is trustworthy and maintains the highest level of confidentiality at all times Has a service orientation; is actively looking for ways to help people

Manager, Digital Operations Resume Examples & Samples

Knowledge of vendor management and fundraising application best practices
Working knowledge of SEO for both web and mobile, along with web and mobile analytics using Google
Familiar with email marketing using Exact Target, and Web Accessibility

Principal Digital Operations Manager Resume Examples & Samples

Support a digital solutions business (sub-unit) in the
A minimum of 8 years of technical or operational, experience
Must be willing to work out of an office located in Chicago,
Aligns goals, feature sets, capabilities to business
Identifies the customer’s business and strategic needs,
Establishes relationships in the market intelligence and

Cluster Head Digital Operations Resume Examples & Samples

Lead different initiatives of digitalization and optimization towards one comprehensive portfolio; partnering with senior business leaders to define and deliver world class solutions for our multi-year initiative “end to end process automation and digitalization”
Collaborate with business stakeholders to realize the business cases of transforming to the next generation of automation and optimization
Ensure reliability and manageability of application lifecycle with a focus on technical excellence and up-front consideration of non-functional requirements
Make operational risk management practice and principles a critical part of day-to-day execution
Take a lead role as a member of the GCOOT & ATS management team

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