Operations Director Resume Samples

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J Reichert

Jerome

Reichert

2201 Ruthie Loop

Boston

+1 (555) 673 1357

2201 Ruthie Loop

Boston

Phone

p +1 (555) 673 1357

Experience Experience

Houston, TX

Operations Director

Houston, TX

Kertzmann, Blick and Metz

Houston, TX

Operations Director

Conduct formal performance reviews and provide feedback to team members. Work with team members to improve, trace and develop are of poor performance
Drive performance management and talent development to create a high performance culture
Foster a learning environment and develops others. Provide coaching, performance reviews to direct reports, and employee development
Performs management functions of staff selection, compensation, development, discipline, performance reviews and/or terminations
Help improve the continuous improvement culture and establish practices to drive process improvement mindset
Manages and ensures consistent application of human resource processes including career development, performance management within area of responsibility
Provide support and oversight to ensure audit performance is not only “green”, but provides year over year improvement

Philadelphia, PA

IT Operations Director

Philadelphia, PA

Runolfsson-Gleason

Philadelphia, PA

IT Operations Director

Providing IT operations leadership across application programs, development governance and system support on a global basis
Provide direction, guidance and leadership within a multi-disciplined group of systems professionals comprised of software developers, analysts, database, and network professionals, telecom specialists, hardware professionals and network admins
Manages the Customer Interface for ICT, ensuring customer input into work prioritization, and feedback and communication of any impacts of such prioritization decisions to the customers
Maintains for Configuration Management records of deployed ICT assets (H/W and S/W) and associated maintenance and licensing, and Controls proliferation and obsolescence of said ICT assets
Ensure infrastructure technology roadmaps are up to date to support technology changes, emerging technologies, technology regulations, cybersecurity protection, in cloud and in virtualized hosting
Provide superior customer service for corporate clients through management of KPI driven performance metrics
Establish and strengthen project and operational governance to ensure overall project management compliance and efficiency

present

Philadelphia, PA

Regional Operations Director

Philadelphia, PA

Schneider and Sons

present

Philadelphia, PA

Regional Operations Director

present

Ensuring staff development including orientation, in-service education, continuing education, and evaluation of staff
Providing strategic direction to internal corporate teams on the design of new innovations and the deployment of these innovations at a national level
A commitment to the greater good: We are a community first, a company second. Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Performance-based compensation and rewards for your hard work
Managing individual work streams and communicating recommendations to senior operational management on a consistent basis
Conducts and ensures the completion of performance reviews
Thrive in a company that will challenge you to "Get Stuff Done" and reward you with incentives the right way - top performers earn more

Education Education

Bachelor’s Degree in Human Services

University of Massachusetts Amherst

Bachelor’s Degree in Human Services

Skills Skills

Strong knowledge of applications and resources available for account management
Excellent relationship skills, highly collaborative - can build rapport and credibility quickly with all levels of the organization
Knowledge of professional discipline and applies knowledge to influence decisions
Comprehensive knowledge of and ability to apply budgeting processes and financial management tools
Strong industry and company business knowledge
Ability to proficiently use computer and standard office equipment
Strong organizational skills; attention to detail
May maintain specialize technical skills in a disease state hold expert medical knowledge on reimbursement strategies and/or possesses functional knowledge
Team player who is adaptable to a fast paced and quickly changing environment
Strong desire and ability to be a change-agent, providing experience-driven recommendations with team-building diplomacy

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15 Operations Director resume templates

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Trade Operations Director Resume Examples & Samples

Manage and coordinate with counterparty senior relationship management team
Participate in the design of Trade Operations strategy and implement
Drive the delivery of the Trade Operations strategic initiatives with counterparties and internal parties
Ensure appropriate statistics are development and distributed to monitor the performance counterparties
Contribute to senior management meetings and the overall strategic direction of the investment operations function
Continue to develop automation and efficiency initiatives to provide a scalable platform
Significant experience of managing and leading Investment Operations or middle office teams in a global or cross regional capacity
Preferably a qualified to degree level with finance related professional qualifications, e.g. CFA, IMC, IOC, etc
Change management experience, e.g. implementing complex regulatory requirements and large functional or platform migrations
Experience of working in a client facing environment would be desirable
Demonstrate strong technical knowledge of investment products and markets

O&t-global Process Operations Director Resume Examples & Samples

Uniform testing approach for remaining Go To Common GCG target countries, enhanced quality of testing due to common frame and sharing/implementing lessons learnt and increased business confidence of deployment readiness due to planning and engagement activities
There will also be a resultant cost benefit and increased quality
Insight into large-scale transaction processing in an international setting, as well as strong management competency in systems implementation/optimisation to support such an environment
Possess a high level of energy and initiative, be capable of functioning as a collaborative partner and value-added business contributor to the operations management team
An ability to 'lead' and 'do'; providing leadership, direction and support to the team as well as personally produce work, including operational forward thinking presentations, performance metrics and risk management oversight
Strong interpersonal, analytical, problem solving, organizational, prioritization, decision-making, and conflict resolution skills
Positive energy, "spirit of collaboration" and partnership to the function, building effective relationships across the various stakeholders/disciplines involved in any given initiative to work towards the common business goals
Excellent oral and written communication skills, including presentation skills and ability to communicate with leadership across business teams

Operations Director Resume Examples & Samples

Build strong relationships both internally & externally with clients
Work with other senior management globally to set strategy, budget and operational procedures
Analyse departmental processes and work with transformation teams to improve overall processes & procedures
Be globally mobile and willing to travel at relatively short notice
Visit clients to resolve any issues and identify suitable solutions etc
Promote and implement customer service excellence in line with client agreements
Substantial leadership and operational experience
Significant experience in leading large and global operations
Substantial negotiation experience with customers and vendors
Ability to influence across functional activities (sales, finance, operations, legal, pricing)
Excellent analytical and judgement skills
Strategic thinker with strong execution discipline
Proven Profit and Loss experience
Outstanding communicator at all levels, especially to senior level audiences
Strong operational/IT experience across multiple platforms
Strong track record of driving productivity/controllership enhancements
Cross functional experience

Operations Director Resume Examples & Samples

Oversee and manage production work done by your team of Operations Managers
Assist in the management of major contractor vendors as assigned
Assist in future date and venue research, procurement and tracking as assigned
Oversee onsite registration process
Oversee the creation, production and revision of show floorplans
Coordinate and assist in implementation of business operating plans and budgets
Function as Operations Manager on specifically assigned shows
Assist in recruitment, training, development and evaluation of Operations Managers
Manage EDC Coordinator, as required
Manage Floor Plan Operator, as required
Work cooperatively with industry groups, functional staff and associations in their role as
Contributor to the overall success of each show
Function as integral part of overall effort in performing additional duties as required
5 or more years management experience preferred, with at least 3 years of management level trade show operations experience. Prior management of managerial level staff preferred. Negotiating experience required. Computer experience required

Operations Director Resume Examples & Samples

Provide strategic leadership in the planning and delivery of technical operations in pace with the growth of the business in Korea
Develop and implement programs and initiatives that drive cost effectiveness, efficient operations and technical improvement to meet current and future business requirements
Function as the key technical resource to regional management in technical planning and decision making
Prepare and maintain strategic and operating plans to support capacity planning and forecasting requirements
Oversee infrastructure development, continuous process improvement, and scalability issues
Provide regional direction in areas of policy and planning for all operating procedures relating to technical operations
Provide strategic analysis and recommendations for our strategy in the local market, and provide key information to global teams
Support the managing director, as needed across a broad range of project management activities. Maintain project schedules and monitor milestones related to products
Manage and support project managers, Platform Services and IT teams and general technical operations in the Korea region. Ensure proper resources are allocated
Anticipate, identify, and troubleshoot issues on a proactive basis, and ensure that plans are put in place and executed in order to provide timely resolutions
Aggressively pursue and drive progress to projects by fearlessly coordinating, communicating, and working effectively with functional organizations in the Korea, APAC, and US offices to ensure that issues are given visibility and that support is in place as needed
Oversee all people management activities for operations including staffing planning, performance management, training and career development

Area Operations Director Resume Examples & Samples

Ensures staffing optimization – right people, right place, right time – throughout the area. Coordinates center staffing on a daily basis, based on budget, patient flow, employee illness/PTO, and other relevant factors
Ensures an efficient referral process and proper communication with clients, patients, and specialists. Develops and/or manages procedures and systems to respond to customer issues; brings issues to successful resolution; follows up to ensure the efficacy of the problem management process
3-5 years direct multi-site management experience. Healthcare experience preferred
Superb skills leading people and processes to exceptional execution. Effectively manages the activities of multiple assigned centers, while maintaining connectedness with the overall business strategy
Exceptional customer service and communication (verbal and written) skills, and ability to work effectively with diverse groups of individuals. Excellent follow-up skills, interpersonal skills, and strong analytical and problem-solving abilities

Internship Center Operations Director Resume Examples & Samples

Establishes and maintains a warm, welcoming, and professional atmosphere for our colleagues, patients, and customers. Provides a spotless, professional facility to welcome our patients and guests, which includes managing the appearance and overall condition and aesthetics of the center. Schedules and oversees ongoing maintenance and repairs of center equipment and facility, including communication and follow up with all vendors
Maintains excellent customer and patient relations by ensuring needs and expectations are consistently met. Maintains customer communication and works toward accommodating customer needs/requests. Reviews, submits, and approves customer protocol information
Ensures that patients are treated as individuals and are attended to expeditiously and courteously by colleagues. Empowers center colleagues to assess center processes and work flows to continuously improve the patient experience
Two to three years of direct management experience
Strong service philosophy and a focus on achieving all aspects of defined service standards
Excellent telephone and personal etiquette. Outstandingly warm, positive, energetic, and professional demeanor. Effective oral and written communication skills. Tactful and diplomatic communication style
Working knowledge of principles and practices of personnel recruitment, selection, coaching, and other aspects of performance management. Effective performance assessment and management skills
Proficient in computer applications such as Word and Excel
Strong organizational skills. Ability to coordinate and prioritize multiple tasks in a fast-paced environment without direct supervision. Ability to identify areas of concern, develop an action plan, and execute on the plan
Ability to resolve colleague, customer, and patient issues in an effective and timely manner. Results and resolution-oriented. Both process and product-oriented with ability to think “outside the box” for creative solutions
Financial acumen and ability to convert strategic goals and objectives into implementable plans and programs. Must be both tactical and strategic, and able to communicate overall strategic vision, as well as the execution details to management and center staff
Effectively lead a team in conflict resolution, team building, interpersonal relationships, mentoring, and motivating
Ensure integration of planning and work with cross-discipline teams to maximize results
Highest levels of cognitive and adaptive ability. Must utilize sound judgment, reliable rationale, and common sense

North American Foreign Exchange Operations Director Resume Examples & Samples

Reconciliation, documentation and settlement of proprietary and liquidity transactions
Good knowledge of ISDA Definitions and the FX market/product suite as well as great accuracy and attention to detail are essential. Prior experience in handling complex products (Interest Rates, FX, Credit, Equities or Commodities with preference for FX)
Mature and professional individual with excellent oral, written and interpersonal communication skills who are able to communicate at all levels
Teamwork is of great importance where sharing information is key to achieving the team objectives

Operations Director Resume Examples & Samples

Manage day to day financial processing for card benefits, including processing POs and invoices, pulling transaction and account data for billing purposes; design and produce reports to facilitate forecasting and provide insight on expense horizon
Serve as the lead for development of operational content, ensuring clarity and consistency in support of various stakeholders, serve as the lead to ensure consistent content resides on card services internal sites, and across media/sources
Create and produce key operational performance dashboards to facilitate information flow across teams for various business metrics; refresh data, providing business insights to socialize performance with various stakeholders
· Lead continuous improvement efforts to improve efficiency and effectiveness of operational practices
· Support better management reporting, information flow and management, enhance business processes and organizational effectiveness
Participate in budgeting, forecasting and planning process
Manage and increase the effectiveness and efficiency of cross-functional relationships by fostering an environment that encourages teamwork, good coordination and open communication

Group Operations Director Europe & Asia Resume Examples & Samples

University degree in a related field
Excellent verbal and written English communications skills
15+ years of experience working on operations activities, such as project management, financial management, employee management, contract management, and/or customer service management within a professional services company
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, employee relations, contracting, business development, and coordination of people and resources
Knowledge of principles and processes for providing consulting or other professional services. This includes customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction
Knowledge of economic and accounting principles and practices and the analysis and reporting of financial data
Knowledge of project management principles and practices to execute projects effectively and efficiently
Knowledge of the business of providing consulting or other professional services in a number of markets (e.g., national and regional governments, European Union, commercial). This includes understanding how contracts work, the differences between different types of contracts, and how profit is earned as part of each contract
Advanced degree in a relevant field
Experience managing P&L in a consulting environment
Project management professional (PRINCE 2 or equivalent) certification or other related certifications
Consulting firm experience
Competency/fluency in French
Strong project and people management skills
Ability to work successfully with peopl e at all levels within the company, and develop networks and build alliances/partnerships across the Group and company
Effective oversight, reporting, communication, and facilitation skills. Ability to resolve conflict and build consensus
Strong project management and detail-orientation
Honesty and integrity

Area Operations Director New Graduate Concentra Resume Examples & Samples

Ensures consistency of playbook execution across assigned area. Drives consistency of processes and use of tools. Ensures company policies, procedures, and operational practices are effectively maintained within each clinic. Leads team on maximizing the customer experience
Acts as the liaison for our Top 20 clients to ensure optimal customer service
Evaluates KPIs and trends in assigned area, and provides solutions to close the any performance gaps
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
Thorough understanding of all Concentra policies and procedures pertaining to center operations, the Central Business Office, outcome assurance, marketing, and any administrative functions
Understands and complies with the state-specific workers compensation regulations
Basic understanding of financial statements, word processing, and spreadsheets
Has vision, anticipates future consequences and trends accurately; has broad knowledge and perspective; creates competitive and breakthrough strategies and plans. Introduces or develops new ideas and processes which improve performance and productivity, and generates insights through thought leadership. Leverages business intelligence, data, insights, and other research to drive differential value and expand Concentra’s capability to compete
Strong group presentation skills. Ensures understanding regardless of the communication vehicle; understands the needs and perspectives of others and tailors delivery accordingly; shares information appropriately; actively listens

IT Operations Director Resume Examples & Samples

Direct a 24x7 global team of 50+ employees and 50+ consultants
Responsible and accountable for developing a strategic business plan for the EBSO & DevOps department that will meet current and future business goals of Integrations
Take Continuous Integration and Continuous delivery practice to next level
Provides thought leadership in IT strategy, operations, cost optimizations, innovation and efficiency improvement
Support and optimize global Enterprise Applications Infrastructure for our internal operations

Medicare Part D Plan Operations Director Resume Examples & Samples

Bachelor’s degree in Business or related area of study
Five (5) years’ experience in Medicare or Part D plan operations
Expertise in healthcare information analytics and reporting
Familiarity with regulations and statues impacting the prescription drug plan environment
Demonstrated ability to interact effectively with internal and external partners
Knowledge of and experience related to publicly funded healthcare programs
Proficient in managing multiple projects/tasks to meet contractual guidelines
Ability to travel approximately 25% of the time
Medicare experience (preferred)
Master’s/MBA degree (preferred)

Service Operations Director Resume Examples & Samples

Conduct customer research, competitive intelligence, industry analysis, trends, economic environment and competitive activity
Distill research into meaningful business program strategies
Align product strategy with organizational goals and program strategies
Design and develop opportunities for driving digital Humana business objectives, and establish KPIs to effectively quantify outcomes
Define business cases and financial objectives
Ensure product value proposition resonates with customers and conduct customer research to measure product appeal and success
Work with product development in defining product requirements to ensure they meet growth objectives
Prior experience with the design and development of an enterprise IVR strategy
Solid understanding of operations, technology, communications and processes
A creative, strategic thinker who can also execute and deliver results in a fast-paced environment
Proven ability to lead teams in both direct and indirect reporting relationships
Proven ability to lead through ambiguity in complex situations
Experience challenging traditional thinking and proven success leading large scale change initiatives
Proven ability to collaborate with business partners, colleagues, and customers to co-create solutions
Excellent verbal and written communication skills, with strong presentation skills
Experience presenting and interacting with all levels of the organization including senior leadership
Experience with Customer Relationship Management (CRM) platforms
Familiarity with Consumer Experience Design Principles
Strong comfort with financial acumen including experience managing data

Technology Operations Director Resume Examples & Samples

Define, report on, and execute against the vision, goals and critical success factors for this tower
Capacity planning and management
Prepare business cases for staffing decisions; approve recommendations on hiring and staffing decisions
Evaluate and execute appropriate staffing plans in order to achieve departmental goals
Provide leadership, direction and support to all Operations staff globally
Expense management and financial planning
Collaboration with global stakeholders
10+ years of experience and/or knowledge with Information Security/Risk Management
3+ years of experience with risk and controls analysis or related; is preferred
Bachelor’s Degree preferred; MBA or a masters degree in Risk Management, Operations or similar discipline preferred or equivalent experience

Nahe / Proed Operations Director Resume Examples & Samples

Producing detailed analysis to identify addressable and achievable market by geography, offering and client profile
Creating scenario driven modeling to enhance sales coverage and go-to-market strategy, offering and client profile
Creating automated reporting that identifies key lagging and leading indicators that allow the management and the business to adequately measure progress against end-state goals and in process metrics
Partnering with sales leadership and field managers to ensure alignment on strategy, key actions and business goals
Providing supportive feedback to sales leadership to ensure corrective actions are put in place when results are not achieved
Meeting planning and logistics for bi-weekly sales meetings, Sales Management meetings, Sales and Marketing Kickoff meeting, Educause and User’s Conference. (All of these meetings/conferences are centered around the continuous training of the sales team. These meetings ensure that all members of the sales team are fully informed on new product developments, releases, services, processes, promotions, etc. Agendas are set with the assistance of the entire sales management team)
Serving as the liaison between Marketing and Sales to ensure proper flow of communication and business goals
Coordinating and tracking new hire training
Consolidating the weekly forecast report
Assisting in a variety of projects as needed around Prospecting, SFA product, Process improvement, etc
10+ years minimum professional experience, preferably in the technology sector
Experience in sales operations required with proven track record in data driven decision making environment
Proficient in SalesForce.com, Excel, PowerPoint, Word, Outlook
Strong writing and communication skills
Strong ability to work both individually and as a team
Ability to swiftly develop positive relationships with others throughout the company

Risk Management Technology Operations Director Resume Examples & Samples

Define, report on and execute against the vision, goals and critical success factors for this tower
Improve current processes and drive positive change in: controls, data quality, regulatory compliance, and on-boarding/off-boarding initiatives
Responsible for expense management and financial planning
International travel required
10 + years of experience with Information Security/Risk Management
Minimum of 5-7 years of management experience in global operations and/or technology risk management

Global Saas Operations Director Resume Examples & Samples

Provide cloud hosting service management strategy, process, and procedures across the organization
Lead multiple cloud solution architectures to monitor the system and verify that it operates at maximum performance and reliability, designing in additional efficiencies as opportunity permits
Develop and mentor a high performing team of global professionals
Produce regular and accurate service management reports to IT and business leadership
Provide strong leadership, guidance, and direction related to cloud hosting service delivery
Work closely with Engineering, Data Center Operations and our technology vendors to ensure SLAs are met and quality meets or exceed expectations
Manage the execution and support of efficient application release procedures and processes
Manage adherence to security and compliance safeguards, policies and procedures
Manage the vision, design and deployment of cloud infrastructure, including compute, storage, and network systems for Cloud Hosting
Partner with Global Services and Support teams to provide world class support, leading edge technical capabilities and compute service delivery and management
Align implementations and architected solutions with internal standards, processes, policies and procedures
Managing change, assets, and documentation for top quality support
10+ years of experience in a related function is preferred, a portion of which ideally within an enterprise software company
5+ years of experience managing high-volume customer-facing SaaS applications is required
Understanding of/experience with the following disciplines

Operations Director Resume Examples & Samples

Figurehead for the Limerick Operation spanning over 100 employees
Execution of company strategy locally
Responsibility for direct management of three operational teams
Day to day management of the center
Operational metrics to include team productivity, quality and staffing
Dealing with government and developmental agencies and maintaining relationships
Developing and representing company brand in the region
A proven leader of people, with at least five years of people management experience
Strong coaching and leaderships skills
Committed to working in a customer facing role; motivated by providing great service
Demonstrate a strong track record of problem solving and attention to detail
Thrive when under pressure and busy
Proven capability of responding readily and flexibly in a fast changing environment
Someone who can enforce strategies and plans for the business
Technology literate, process improvement mind-set
A passion for developing people and coaching
Calm and unflappable and can make good decisions under pressure

Operations Director Resume Examples & Samples

Bachelor’s degree in Engineering, Finance or Accounting
10 years of experience in Financial Operations or Financial Services industry
Minimum 3 years of experience in leading teams
Proven track record in implementing change; and successfully delivering timely results, working cross functionally and independently; able to cope with complexity
Strong verbal and written communication skills, fully bilingual (English and Spanish); ability to tailor communications to varying audiences and confidently articulate potential cost/benefit to the organization
Manages customer relationships… Partners with external stakeholders to shape future outcomes and create mutually beneficial solutions. Works with customers to create lasting relationships
Clear thinker… conveys a clear and inspiring message which connects employees to the business’ vision
Uses knowledge, experience and instinct to make accurate and timely decisions
Develops and implements simple, fast, and nonbureaucratic methods to accomplish objectives
Proactively solicits support to implement desired changes… partners with North American teams
Team player committed to success; capable to work within cross functional teams in a fast paced, changing environment; drives enthusiasm and optimism through teams and the broader Organization
Strong analytical, process improvement and quality oriented skills; applies process rigor to achieve define goals. Attention to detail and follow up skills. Leverages technology to win
Greenbelt or similar Lean/SimpLean certification
Regulatory experience

Medicare Operations Director Resume Examples & Samples

Align with Humana’s Integrated Care Strategy, with a personal commitment to lead operations with a keen focus on quality of care and optimal outcomes for our members
Assume responsibility for provider focused operations within the Intermountain Region, including performance objectives aligned with corporate and regional objectives
Track and report operational metrics with recommendations for ongoing cost containment and improved performance opportunities
Collaborate with National Contracting, Medical Management, Provider Development and other core functions to develop and reinforce collaborative risk-based relationships with provider partners in the region
Develop trust and credibility with cross-functional corporate and field-based leaders to maintain “One Humana” goals
Create innovative partnership opportunities which increase shared reward opportunities with providers; develop tactics which integrate Humana’s health and well-being strategies and commitments into provider orientation and ongoing communications
Represent Humana across the region; Act as a progressive thought leader on Health Care Reform initiatives and Humana’s approach to improving our health care system
Ensure successful execution of attracting, developing, motivating, and retaining organizational talent

Clearing Operations Director Resume Examples & Samples

Strong communication / phone skills The ability to work under pressure and multitask
Strong team work
Able to demonstrate clear examples in previous work experience of where processes have been enhanced
A Levels or equivalent

Operations Director Resume Examples & Samples

Excellent written English and Mandarin
Able to work under pressure effectively to meet deadlines through and with others
Advanced knowledge of computerized logistics/supply chain systems and reporting methodology
Preferably knowledge of SAP system
Positive in the face of business changes that impact their work and procedures - remains flexible and takes prompt action
Comfortable solving new or unfamiliar problems
Implements high standards of quality and accuracy
Sound commercial acumen, can interpret and explain complex statistical information
Identifies and multiple and varied solutions to problems/issues and supports own decision with logical explanation
Strong and effective communication and interpersonal skills, both verbal and written at all levels
Strong team management skills
Good PC skills: Excel Spreadsheets, Word, Power Point

Operations Director, Operations Efficience Resume Examples & Samples

Lead a cross functional team representing operations, issue management and store systems to identify efficiency opportunities, develop a clear operational strategy and execution roadmap
Work to resolve business issues and implement solutions in areas that include organizational effectiveness/development, strategic planning, or process improvement
Develop team to work more effectively to influence change across the organization to align Sephora strategic plan
Support assessing the future development of operations systems its employees and support building business plans to fund needs for evolution
Act as liaison with department leaders to develop, advise and implement efficiency gains
Provide measurable tracking of project results and hold partners accountable for their commitments
Present weekly updates of progress, obstacles and next steps to different levels in the organization
Research industry standards and competitors to benchmark objectives and form a vision for execution
Bring a specialized management consulting expertise to improve the bottom line performance of Sephora
Serve as a change agent, coach, educator or facilitator within Sephora
Work with cross-functional business partners to lead strategic projects, improve stores processes and assist in developing, delivering and implementing retail initiatives and support tools
Interview a variety of subject matter experts to gather, analyze and compile project content, build project plans, and presentations to ensure all points are captured
Present project milestones and escalate issues in a timely manner with a variety of audiences
Learn to act as a store expert, serving as a thought leader for projects, driving change across the organization, and building strong relationships with cross functional departments
Act as the primary liaison with applicable departments, ensuring that all initiatives and enhancements are focused on improved business processes for stores and enhance productivity in stores
Support cross functional partners to drive processes, align on priorities and deliver a comprehensive plan including milestones/timing of work to be done and key performance indicator improvements in the stores
Represent retail operations in cross functional meetings and ensure decisions support overall operating model and strategy
Work cross functionally to ensure analytics to support operations projects are accurately represented
Travel to Sephora stores as needed to check on project process and traction

Franchise Operations Director, ZJ / HN Resume Examples & Samples

Lead the Joint Business Planning and Building: Organize and guide an aligned comprehensive 3-year local SBP and EBP based on Shengli strategy alongside with bottling group/Bottler/local Op. team and leverage BU/Franchise’s functional support. In addition, FOD need to assist Franchise GM to develop whole Franchise plan with other lead team member
Align Local initiatives planning & execution: Align and agree with bottler management/Op team to identify business opportunities and turn it into local initiatives in light of Shengli’s direction, seek the expertise and resources support from BU/Franchise to elevate/improve business performance
Inspire Bottler counterpart to deliver business goal:Interface and engage bottler/Op team in the delivery of key business indicators, Import and export best practice world-wide to drive business growth. Motivate system(KO, Bottler) to win with positive energy, inspire BO to hit the BP and beyond. Active sales management and forecasting
Align local marketing/commercial strategies, resources allocation with bottler/Op team: Interface and align the planning of national consumer marketing strategies, OBPPC strategy, segmented execution plans. Guide the post tracking of the national campaign on the opportunities identification and make correction as required; Lead and align on the resource allocation(DME) and regular review
Steward the management routines: Consistent with company processes, such as pre-CMR, CMR, leadjoint business meeting/ market visits with bottling group/bottler to identify business opportunity and drive business improvement. Ensure constructive and collaborative relationship at all level focus on the need to win in market and create value for the system
Lead Business diagnosis: Guide and Coach team to synthesize shopper/ consumer insight, competitive analysis, commercial planning, and execution to identify opportunities, monitor and measure performance, make change if necessary. At time, FOD will lead or participate in the BU based strategic projects as China pilot
Manage the daily routines and market visit regularly : Prepare business & project update, meeting/report, Ah hoc report, Conc. call, networking; Rep KO on local function/event; Gather the First hand market intelligence/local project update via timely engagement with Bottler’s Sales people, meet customers, consumers in the market visit
Steward People development and system capability building.Build a strong Op. team to work with Bottlers effectively to deliver business goals; Develop operation capabilities via routine coaching, project initiative, and conduct hiring, terminations, performance reviews and compensation recommendations. Timely to build succession plan with Franchise GM/HR. Provide insight and support on bottler’s capability within their organization
Lead and manage the business with all stakeholders with discipline
Responsible for the hiring, performance reviews, termination, team leadership, work assignment for the direct report
Closely work with Franchise Op. mktg, commercial, Finance, BP, BU mktg. commercial, financé, BP on project basis
15+ years experience in operation, trade marketing planning, customer management, consultancy agencies
Delivers results through leadership and working collaboratively.(proficient)
Flexibility, manages the complexities, strategic negotiation and persuasive skills
Business health analysis
Access Quality Standards

Operations Director w / Focus Resume Examples & Samples

AS or BS in Business, Management or other related field of study is preferred
Must have a minimum 3 years of custodial management experience
Must have experience with hard surface floor care and carpet care; must have understanding of chemicals utilized in cleaning processes
Multi-site or K-12 custodial management experience is highly preferred
The ability to manage in a diverse environment with focuses on client and customer services is necessary for success in this role
Must be able to respond effectively to changing demands, and have strong organization and time management skills
Excellent communication and customer service skills are needed
Must be familiar with MS Office

Operations Director Resume Examples & Samples

Proactively identify opportunities that improve the overall CEEMEA business using professional experience, industry knowledge, hard data and competitive intelligence
Continuously develop relationships with CEEMEA SMT and RMT to better understand and support regional priorities and identify new opportunities for improvement
Support ongoing strategic projects and initiatives from project management and thought-partnership perspectives
Develop intelligence on the media industry and extrapolate strategic insights to help identify new business strategic opportunities
Significant years' experience in management consulting or investment banking (top tier companies) or considerable years' experience in corporate and / or commercial division,
Prior assignments in sport, entertainment, research & market insights beneficial
BA/BS in business required; MBA from a top tier school a plus
Prior experience in TV, digital media or consumer oriented assignments preferable but not essential

Operations Director, Blizzard China Resume Examples & Samples

Serves as a technical expert across various teams, including the publishing team and acts as an advisor to the MD on technical issues and improvements
Work closely with publishing team to ensure the technical projects are developed and aligned with business objectives
Accountable for the projects assessment, coordination, resources engagement through working with HQ Technology and Game Development teams closely
Identify, troubleshoot, and champion technical issues that impact game operations working with CS, BONS, publishing team, and game development team
Accountable for identifying industry and new technology trends that can impact Blizzard operations in the region, and recommend strategy for regional action
Coach PMs and the operation teams so they understand technical implications and optimizations that the business requires. Focus should be on interdependence of technical operational issues and providing technical guidance as necessary
Participate in product launch planning and provide pro-active solutions
Oversee the localization and quality assurance (QA) team to implement practices and achieve state of the art quality on localized games for China
Oversee information technology (IT) to create optimum service conditions for our players and employees
Accountable for ensuring regional market data such as new IT / game development technology, infrastructure (bandwidth, IGRS) and other relevant technological trends in China that may impact our business are communicated to HQ’s product and technology development teams

Operations Director Resume Examples & Samples

Bachelor’s degree or equivalent experience in a related field
Five years of experience as a YMCA Director, or experience in a related field. Gulick Collaborative or Pioneering Healthier Communities involvement, a plus
YMCA Team-Multi Team Leader is preferred
Background must include strong skills in human relations, budgeting, sound fiscal management, program management, volunteer and staff development, board committee relations, staff supervision and annual campaign
Must be able to work effectively with a diversity of people, different backgrounds, abilities, opinions and all ages. Interacts regularly with members, volunteers, staff and other community leaders
Must have and maintain current CPR Pro/AED, First Aid, Oxygen Administration, Child Abuse Prevention, Blood borne Pathogens training, new hire orientation and other trainings required
Must have a thorough understanding regarding day-to-day management of YMCA business policies and procedures
Possess management experience and be competent in financial management, personnel policies, staff selection and development of business operations
Possess skills in managing multiple priorities, organization, attention to detail, communications, customer relations, motivating staff and volunteers
Ability to work cooperatively in a team environment to achieve results
With CEO approval hires, then trains, supervises and evaluates assigned staff
Oversee the development and management of all program budgets through appropriate guidance and supervision of Program Directors.Ensure that all programs and service offered are compliant with best practices
Review and evaluate on an ongoing basis the quality of program services, staffing, enrollment, and retention, seek funding, as needed
Represent the Y in a professional manner at community meetings
Assists in the marketing and distribution of membership/program information
Organizes and schedules program registrations
Compiles program statistics, monitor and evaluate the effectiveness of and participation in program
Develops and maintains collaborative relationships with other community organizations, as assigned
Works with Facility Staff on use of facilities for program activities and events
Collaborates with the leadership team to ensure the safe and responsible operation of the Y including rotating responsibilities for overall facility supervision and program coverage
Establishes new program activities and expands program within the community based, on needs
Leads fund raising activities and special events
Responds to all member and community inquiries and complaints in timely manner
Assists with assigned committees
YMCA Team Leader is required, Multi-Team Leader preferred

Operations Director Resume Examples & Samples

Bachelor’s degree in human services, business, public/NPO administration, accounting or equivalent
Minimum 4 years successful operational and management experience, preferably in similar non-profit agency
Proven record of successful fiscal management
Fundraising or grant management including metric measurement and data tracking preferred
Knowledge and experience in directing all areas of operations, including staff supervision and development, quality program development and implementation, fiscal management, human resources, volunteerism, and sound financial practices
Proven supervisory skills in hiring, training, evaluating staff. Demonstrated success as a proactive coach, mentor and role for staff
Strong proficiency in a variety of computer applications including Quickbooks, Microsoft Word and Excel
Understanding the nature and purpose of the YMCA and the respective roles of volunteers, members and staff, with the ability to recruit top community leaders to the organization
Ability to relate effectively to diverse groups of people from all social and economic segments of the community with a track record of building authentic, constructive relationships with others
Develops, monitors and reports annual operating budget to CEO and YMCA Board of Directors
Advises the CEO and Board of Directors on operational growth, program revenue, member recruitment and retention, pricing strategies, potential new development opportunities and collaborations
Develops and monitors risk management, health insurance, retirement and other employee benefit programs
Manages accounts payable/receiveable and works with staff to ensure proper accounting procedures are in place for camps, programs and facility
Responsible for overall quality program and service delivery
Represents and promotes the Y in local community
Provides leadership and support to the Annual Campaign and other fund raising events
Supervises program directors and approves staff performances and evaluations
Assists Program Directors in developing and controlling budgets, reviews and evaluates program efficiency
Works closely with staff to establish strategies for promotion and expansion of the Y’s programs and services within the community
Acts in the CEO’s absence, especially with regard to approval of expenses, emergency decisions and issues that require immediate attention
Works with the CEO and YMCA Board of Directors to implement the goals of the YMCA strategic plan
Must be proactive, self-directed and highly motivated
Demonstrated ability to multi-task, prioritize and work in a collaborative environment
Attends YMCA Board and Committee meetings
Willingness to further professional development, including attending YMCA trainings and ensure that staff stretches to achieve YMCA leadership levels

Operations Director Resume Examples & Samples

Accountable for the successful completion of assigned goals as measured by the number of members served, program growth and retention, program satisfaction, program quality, and the financial stability of Camp Arrowhead for Summer Camps/Sports/Conferencing & Rentals, Special Events and all other areas in your scope of work
To make decisions relative to all program areas related to the job description for Camp Arrowhead and the Suffolk Family YMCA where applicable, within the framework of the policies and procedures of the YMCA of South Hampton Roads
Accountable for completion of assigned goals as measured by the number of people served, cause driven measures, service satisfaction scores, operating results, and supervisor evaluation of assigned duties
Bachelor's degree in child related field such as but not limited to Elementary Education, Nursing, Recreation, Psychology or a related field
5-7 years’ experience in managing licensed and unlicensed childcare and summer camp programs, youth and adult sports programs, facility readiness and safety, conferencing/rentals and other programs a plus
Ensure all departmental goals and expectations are met or exceeded
Prepare and monitor annual budget for assigned program areas working with other department leaders to ensure strong fiscal success
Work with the Corporate Marketing Team to develop strategies to ensure overall success for each area in your scope of work
Uphold the image standards that have been set in all areas
Develop and implement an intentional relationship building strategy that will grow the corporate partners and corporate contact lists
Ensure all departments are providing exceptional customer service on a daily basis
Revitalize and grow Youth and Adult Sports Programs to serve between 500 -600 per year
Grow and Develop Licensed Summer Camp Programs at Camp Arrowhead and Camp Mohawk at the Suffolk Y to serve 325 - 350 participants per day
Develop and implement a Team Building Program, Sport Clinics, Active Older Adult programming and more
Achieve Community Gifts section of the Annual Campaign
Ensure facility cleanliness goals and expectations are met or exceeded
Coordinate employee payroll for assigned areas
Conduct regularly scheduled department team meetings
Serve on association Camp Design Team, Sports Design Team, and other Conferencing task forces or leadership team meetings
Follow the Code of Conduct established by the YMCA of South Hampton Roads
Incorporate the five core values of caring, honesty, respect, responsibility and faith into all aspects of YMCA programs
Promote the YMCA mission, vision and character development in all programming
Work with District Vice President to build a Camp Arrowhead Volunteer Board of Managers
Carry out other duties as requested by supervisor

Operations Director Resume Examples & Samples

At least five – seven years experience in programming, administration and member services
At least two specialty areas of expertise (ie: Aquatics / Health and Wellness)
Hire, train, supervise and evaluate branch Aquatics Director, Membership Sales Director, Health & Wellness Director, Child Care Directors and Facilities Director
Oversee the development and management of all program budgets through appropriate guidance and supervision of Program Directors
Ensure that all programs and service offered are of the utmost quality. Review and evaluate on an ongoing basis the quality of program services, staffing, enrollment, and retention
Working with all department and program heads the Director of Operations will continually seek out trends, new ideas and program concepts to offer innovative ideas each program session
Actively participate in the orientation of new members in order to build active member engagement and promote program growth
Under the direction of the executive director, actively lead one area of the annual campaign to help achieve annual development goals
Oversee the development, implementation, and administration of all administrative areas, including business, membership, program registration, marketing, ACCESS, risk management, community development, and babysitting and parties
Utilizing Listen First skills, engage in active listening with members in order to build relationships, understand individual’s goals and interests and take the initiative to assist in the achievement of those goals
Participate in staff meetings, Board of Director meetings, and professional trainings as appropriate
Attend all staff functions, including annual All-Staff Conference and Quarterly Leadership Meetings
Represent the branch in a professional manner at community meetings, and participate in local chamber, board of trades and other civic organizations
Remain current in required and voluntary training in order to promote growth of body, mind and spirit and character values for all

Operations Director Resume Examples & Samples

Proficient in a variety of computer applications including Outlook, Daxko Sytems, Microsoft Word and Excel
Understanding the nature and purpose of the YMCA and the respective roles of volunteers, members and staff
Develops, monitors and reports annual operating budget to CEO
Advises the CEO on operational growth, program revenue, member recruitment and retention, pricing strategies, potential new development opportunities and collaborations
Develops and monitors risk management
Provides support to the Annual Campaign and other fund raising events
Assists Program Directors and coordinators in developing and controlling budgets, reviews and evaluates program efficiency
Works with the CEO to implement the goals of the YMCA strategic plan
Professional development, including attending YMCA trainings and ensure that staff achieve YMCA leadership levels

Citifinancial Services Field Operations Director Resume Examples & Samples

College Degree (BS/BA with coursework in Business or related field) required (or equivalent related work experience)
6-10 years of Sales and Finance experience (Consumer finance industry preferred)
Project Management and prior collections experience preferred
Special Licenses or Certifications
Assure company funds and investments are safeguarded
Meet assigned performance plan objectives
Comply with company policy and regulatory requirements as established in the Branch manual and other company materials
Use, maintain, and protect the resource materials available within the division
Exercise decision making authority based on standard guidelines
Meet training, certification & licensing requirements
Exercise accurate credit decisions/recommendations, under prescribed guidelines
Monitor the quality of each branch portfolio
Optimize Profitability
Control Operating Expenses
Minimize Losses

Operations Director Resume Examples & Samples

A Bachelor's Degree in a related area is required. Advanced degree or education is preferred
Management/Leadership experience mandatory with a minimum of 3-5 years required
Prior YMCA Program Director experience, DCYF licensed program experience or 21st Century Learning Community experience required
Outstanding communications skills and planning abilities are necessary in this position
Ability to read, analyze and interpret program information, financial reports and contract language
Ability to respond to common inquiries or complaints from members, regulatory agencies or members of the community
Ability to write routine reports and correspondence and to speak effectively before members or employees of the Association, the Board of Directors and the public is required
Bilingual ability, English/Spanish is a significant asset
Ability to define and solve practical problems, collect data, establish facts and draw valid conclusions
Expand program services by cultivating positive relationships and collaborations through listening and responding to community needs
Recognize and create opportunities for revenue growth and increased participation in programs
Recruit, hire, train, supervise and evaluate all staff (including volunteers) relative to program responsibilities in OST. Insure that all new and existing employees receive all necessary training and orientation as mandated by each position and monitor the adherences of all program staff to job requirements. Ensure staff stay current with all necessary certifications and promote professional development
Conduct all appropriate staff trainings and meetings
Oversee data collection and analysis and disseminate all necessary grant and financial reports including statistical data on outcome measurements. Utilize data analysis to inform quality opportunities for branch growth and create case for future funding
Ensure programs are mission focused and have obtainable outcomes within the framework of the Association and Branch strategic plan
Ensure that the OST programs adhere to program quality standards and DCYF licensing standards. Communicate with participants and members regarding programs and service
Develop, manage and monitor department budgets monthly and annually
Assist in ongoing recruitment and training efforts to facilitate volunteer involvement on committees, in programs and with Annual Support
Provide leadership in the marketing and public relations of programs and services
Actively participate in branch or association fund raising efforts, providing leadership when necessary, assisting a team, recruiting and training volunteers and working phonathons
Participate in branch and Association staff meetings, trainings and events as well as in cluster, field and national YMCA groupings as appropriate for cooperative and coordinated efforts
Continually enhance own professional development through workshops, educational courses, seminars, program school offerings and appropriate reading material
Participate actively on process and task teams and sub-committees as directed. Remain abreast of the activities of branch committees or board directives as needed
Advocate for the YMCA mission and serve as a role model for character development in the community, with staff, volunteers and members
Work in harmony and cooperation with other staff members at the branch and Association level as well as with volunteers and members to develop a team spirit and family atmosphere. Insure proper communications and advertisement of your program area's activities between the department you direct and these audiences
Work to insure a risk-free environment, i.e. caution regarding unsafe practices and conditions. Report accidents and injuries and complete incident reports
Work in collaboration with others to extend the YMCA into the community, researching opportunities and funding sources. Be willing to participate in activities that lead to community involvement
Assist with building coverage and facilities management as a member of the professional staff team
Serve as a facilitator for progress in all areas in support of the Director and Association. Provide training to share the experience gained through tenure as a program director with others. Be able to troubleshoot problems and bring about solutions
Community Outreach: Develop a presence within the community to encourage and establish community partnerships. Develop community relationships to encourage interest in GPYMCA memberships, programs and services
Branch management activities in the absence of the Director

Operations Director Associate Executive Resume Examples & Samples

Bachelor's degree in recreation, human services, management, or a related field, or equivalent
Five or more years of experience in supervising or directing programs as a program and/or center director
Experience in community outreach, marketing, program development, financial development, volunteer development, staff supervision, and fiscal management
Experience in managing assigned program areas preferred
YMCA Senior Director preferred
CPR and First Aid certifications required
Ability to respond to safety and emergency situations
Prefer knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful

Buildings & Operations Director Resume Examples & Samples

Bachelor’s degree facility management or administration, or Journeyman’s level of expertise & 5 years hands on experience in the above areas
Vocational courses in HVAC, electrical, plumbing, carpentry, boiler operation & maintenance, EM & DD controls, pool operations
Minimum of 3-5 years of prior YMCA supervisory or related experience
Proven mechanical &/or electric aptitude, problem solving & trouble shooting skills
Reads drawings & specifications with proficiency
Exceptional communication skills and the ability to relate effectively to diverse groups of people from all social and economic backgrounds
Stationary engineer’s license and certificate for handling of refrigerants preferred
Responsible for overseeing a plan to ensure overall preventative maintenance and housekeeping operations which include but are not limited to: All equipment & controls, the grounds w/ roads, lighting & parking areas, offsite facilities, program areas, life safety systems, code compliance, rehabilitation & remodeling work, energy conservation, inventory control, cost & quality control, staff training
Responsible for creating and directing operations to adhere to, department and project budget
Managing all vendor and contractor relations and negotiations
Maintaining all vital equipment & material inventories
Implementing energy conservation strategies, maintenance preventative maintenance program, and prepare capital replacement plans
Implement cleaning standards & training program for staff to obtain a high level of compliance
Implement facility accreditation programs
Maintain all required logs, records and documentation, to comply with municipal codes and association policies and practices
Safeguard all facility drawings & blueprints, manuals, & tools and keep maintenance office & shop areas clean & orderly
Must plan, estimate, schedule, organize & supervise assigned projects
Ensures regular garbage disposal & keeps disposal area clean
Investigate & resolve facility problems in house wherever possible
Work to resolve facility safety and security issues with department directors
Other duties as assigned by President and CEO

Operations Director Resume Examples & Samples

Identify opportunities to streamline and drive business improvement initiatives as well as manage the people implications for any of these changes
Play a leading role in assisting the business to deliver on its strategic objectives by aligning the division's goals to the overall direction of the divisions supported
People leadership and development including goal and objective setting and performance management
Workforce planning, budgeting and resourcing to meet business requirements
Ensuring appropriate controls are in place to prevent risk, maintaining a zero tolerance for error in line with internal audit requirements and external GS007 standards
Develop and maintain internal and external stakeholder relationships including asset managers, custodians and central areas of Macquarie and
Act as the main escalation point for business critical issues
Ten years of operations or support experience in a global fund, asset manager or a custodian
Proven track record for delivering strategic change and benefit to an organisation that is aligned to its business objectives
Tertiary qualifications in finance, economics, commerce or a related discipline
Demonstrated experience in engaging, managing and motivating teams and driving excellence
Strong analytical skills and problem solving ability
Highly effective communication skills and the ability to manage a broad range of stakeholder relationships
A tenacious attitude and the self determination to drive results while maintaining team engagement
Considerable experience in all facets of staff management

Operations Director Resume Examples & Samples

Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas
Responsible for medium-term planning, objective setting and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals
Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios
Provides and implements business-focused solutions within time/cost constraints
Self-directed within broad goals and strategic direction in satisfying organization or client objectives
Accountable for developing and managing key internal/external client relationships
Accountable for operational direction of complex or large function or project, or medium size unit within stable mature operation, or key element of volatile environment
Initiates and promotes continuous improvement programs across sphere of influence
Manages and ensures consistent application of human resource processes including career development, performance management within area of responsibility
BA/BS degree in a technical or business related field or equivalent practical experience
12-15 years of experience managing complex, multi-group, multi-disciplinary projects
Experience managing large teams of 100-200+ associates
Understanding and passion for online products/services like database creation, online presence etc
Ability to define projects, execute within timelines and with multiple stakeholders, and deliver projects on time and to budget
Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment

Regional Digital Operations Director Resume Examples & Samples

Being a one-stop resource for markets to reach out to for answers, guidance, training, ideas, support, feedback and hands-on help with digital content as needed
Act as the evangelist-in-chief for extending local stations’ brands and engagement on digital platforms
Analysis of metrics and diagnostics to shape local strategy and tactics. Working with Local Programming, Marketing and Promotions to create and program brand-appropriate content to drive digital audience and user engagement. Working with on air talent and related staff to expand their show digitally and socially
Finding innovative ways for local staff to use our digital properties to grow terrestrial ratings
Managing and coaching a local teams of Digital Content Producers (including On Air Talent)
Working with Program Directors to strategize the most effective use of on-air inventory to grow digital audience
Working with all iHeartMedia depts. to ensure that local sites are in line with national digital priorities. This includes finding new ways to evolve the symbiotic relationship of using national assets to grow local audience and vice/versa
Guiding multiple station brands on development, execution and adjustmen of social media strategies. Specific to their unique audience
Guide and support local PDs and Marketing Directors to develop and maintain a long-term editorial and promotional calendar for each stations site
A minimum of seven years professional experience working in some form of content creation
Experience working in radio programming and/or marketing a plus
Strong management and people skills
Must be an idea factory, always coming up with new ways to keep content fresh
Strong knowledge of pop culture and current events
The ability to work quickly and shift gears on a dime to capitalize on traffic opportunities
Must a self-starter who excels at working independently
Experience working with social media, if not professionally than to a high degree in your personal life
Adobe SiteCatalyst experience a plus
Healthy addiction to the Internet a must

Operations Director Resume Examples & Samples

A Bachelor's Degree strongly preferred or the willingness to obtain degree within 24 months of beginning the position is essential
Three to five years of customer service experience desirable
Prior Y experience and familiarity and training in Listen First and Supporting Change and Building Communities would be preferable
Outstanding communications skills and analytical planning abilities are necessary in this position
Willingness to obtain YMCA Multi-team/Branch Leader certification within five years of assuming this position
Membership Retention: Overall responsibility for retention of new and existing memberships. Manage, assess, track and improve the Retention Process. Oversee data capture, data analysis, and retention improvement
Financial Management: Increase Membership Retention to meet branch retention goals. Develop and manage Branch Operations budget in accordance with association guidelines and practices
Leadership and Staff Development: Create and implement a comprehensive staffing, training, and individual development plan for program directors and facility management team members
Volunteer Development and Management: Implement comprehensive Volunteer program within the branch
Program Growth and Expansion: Overall responsibility for creation and maintenance of programs to increase member enrollment and generate increased program revenue.Resumes Accepted Until3/22/2016

Global Consumer\athlete Tools Digital Services Operations Director Resume Examples & Samples

Bachelor’s degree plus an additional 8 years of relevant retail experience required
5 years of retail corporate management experience required
Experience with large scale technology implementations required
Experience with e commerce processes and tools preferred
Experience in developing process and creating ROI measurement preferred
General understanding of Retail admin and store systems/equipment as applicable (Merchandising Intelligence, ERP, Business Intelligence, Point of Sale, Inventory Management, Hand Held Terminals, Labor Scheduling application, etc.) highly desired
Proficiency in Word, Excel, PowerPoint, Access, Microsoft Project, and Share Point
Strong written and communications skills, time management, and organization skill
Ability to travel approximately 20% of the time

Operations Director, Housing Resume Examples & Samples

B.A./B.S. degree in Hospitality Management, Business, or related field and/or equivalent experience
3-4 years of hospitality or property management experience with at least 2 years supervisory/team leadership experience
Passion and commitment to the YMCA’s mission and vision
Demonstrated experience in creating and executing on effective marketing plans to maximize occupancy and revenue
Demonstrated ability to effectively manage unit inventory, maintenance and upgrades to maximize investment and reduce vacancy rates
Demonstrated verbal and written communication skills with the ability to effectively communicate with diverse audiences and stakeholders
Demonstrated project management, organizational and operational management skills with the ability to manage multiple, competing priorities
Intermediate proficiency in Microsoft Office (Word, Excel) and/or Google applications with the ability to learn and adapt to new technology and applications
Effectively coordinates all housing operations to create an environment conducive to resident attraction, satisfaction and retention
Ensures effective resource utilization and coverage for housekeeping, front desk, maintenance and related operational areas to meet service guidelines
Develops and executes on marketing plans and develops appropriate networks/contacts to ensure that housing operations are visible in the community and meeting/exceeding occupancy and revenue goals
Working with Facilities, oversees building improvements and unit maintenance/upgrades in order to maximize investment, reduce vacancies and decrease unit turnaround time
Oversees rental operations including resident marketing, selection, background screening, billing, collections and resident transitions/evictions, where applicable, within legal and YMCA standards, policies and guidelines
Ensures that all units and common areas meet cost-effective standards for cleanliness, safety, maintenance and quality including regulatory/inspection requirements
Tracks and manages housing program activities, data, and record-keeping to facilitate grants management and funding requirements
Manages housing-related contracts including vendor management where applicable, and adherence to all contract terms, conditions and record-keeping requirements
Develops and recommend building security plans and protocols to ensure the safety of residents and staff
Proactively interfaces with case management staff in order to promote resident welfare
Monitors inventory of supplies and equipment and ensures purchases are within budget, procurement and vendor guidelines
Hires, trains, motivates, and develops a high-performing team according to YMCA policies and guidelines

Operations Director Resume Examples & Samples

Bachelors degrees or equivalent experience
3- 10 years of experience
Strong Microsoft Office Suite skills
Ability to plan, organize and manage processes
Direct staffing process by posting positions, reviewing resumes, interviewing candidates, preparing and presenting offer letters

SBU Client Operations Director Resume Examples & Samples

Acts as the principal client contact
Directs and manages the daily operations of one or more accounts within an SBU
Develops budget estimates and manages project/contract to meet revenue and cost projections. Determines resource allocation levels to meet project/contract commitments
Accountable for meeting or exceeding budget and plan estimates
Reviews and resolves issues affecting Xerox compliance, legal requirements and client objectives including contractual Service Level Agreements and operation Key Performance Indicators (KPI)
Effectively and swiftly resolves client problems/issues
Stands up new deals within the accounts with support from implementation professional support
Leads development and account strategy for increased penetration and expansion of offerings and program deployment within assigned accounts with support of area senior staff
Participates with other senior managers to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensure operations’ effective achievement of objectives
Supports and approves new deal construction and proposal for new opportunities and renewals within assigned accounts
Works on complex issues where analysis of situations or data requires an in-depth knowledge of the client. Participates in development of methods, techniques and evaluation criteria for projects, program and people. Ensures budgets and schedules meet client requirements
Regularly interact with senior management or executive levels (both Xerox and the Client) on matters concerning several functional areas, divisions and/or client. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship
Directs and controls the activities of a broad functional area through several department managers within Xerox. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods
Ensure appropriate use of Performance Management Process and hold employees accountable for delivering results

Accounts Payable Operations Director Resume Examples & Samples

Responsible for the day-to-day delivery of accounts payables and P2P Service center services, review of relevant metrics and reports to ensure service level agreements (SLA’s) are consistently met and/or exceeded as well as resolution of day-to day queries and complex issues arising from both AP team and clients
Lead, develop and motivate large team including remotely located associates, providing regular feedback to drive organizational capability, associate engagement and client (user) satisfaction while ensuring appropriate and efficient resource utilization
Maintain a strong internal control environment, complying with all company policies, guidelines and statutory requirements
Leverage systems and processes, best practices and benchmarking to drive process efficiency, speed and continuous improvement through a relentless focus on OE to improve ease of use from a client perspective and overall productivity
Generate insightful information to deliver business value
Develop, update and deliver end-user training, support and other communications
Support and ensure the adoption of common systems and processes globally to drive standardization and automation

Global Operations Director Resume Examples & Samples

Publishing Operations
Support the Chief Operations Officer and the MD of the Language Learning business by managing both the strategic direction and the day to day running of the Operations department and to deputise whenever necessary
Recruit and oversee the resourcing of the Operations department in alignment with company strategy and in consideration of existing budgetary conditions and the demands of the Publishing Plans. To ensure the correct balance of skills across the teams to meet the needs of the evolving publishing programmes
Have an overview of high-level schedules to ensure products are delivered on time and to budget, advising where appropriate should issues and/or risks emerge
Have full responsibility for the Operations cost centres, ensuring costs are monitored regularly and that cost savings are made wherever possible
Work closely with senior management and departmental leads across the busness to support best practice and monitor departmental systems and procedures, to ensure an efficient and streamlined operational process
Support the Head of Publishing Systems and Rights to champion the successful use of existing online systems and applications (e.g. Atlas, Chronos, Meerkats, etc) and to ensure ongoing involvement in the development of new and innovative systems in collaboration with the Business Systems team
Formal project management qualification (desirable)
Excellent communication skills, including clear, imaginative and persuasive presentation and interpersonal skills
A solid understanding of organisational change management
A solid understanding of current industry change drivers (digital technologies, new competitors and business models, challenges and opportunites presented by an increasingly connected and globalised market place)
A solid understanding of project management methodology and conventions
An ability to handle a wide range of complex issues and multiple projects simultaneously
Experience of managing tight deadlines and strict cost plans
An appetite for change and ability to question the status quo in order to improve business outcomes
Experience creating successful processes and managing effective project administration
A team player with strong natural leadership skills
Business knowledge: the ability to support business case creation and evaluate strategic fit
Interest in language learning and/or education
Eye for detail and accuracy
Significant demonstrable experience at senior director level, prefereably in the publishing or media industries
Significant demonstrable experience in the education industry (preferably ELT) with an excellent understanding of print and digital publishing processes
Organisational change management expereince within a large organisation
Experience delivering complex programmes of work, preferably within a publishing or media industry environment, preferebaly with expereince of both print and digital product development
Experience of developing, implementing, monitoring and improving operational procedures
Experience of all pre-press and press procedures for both print and digital publication
Line management, mentoring, development and objective-setting for a team

Position Services Operations Director Resume Examples & Samples

Verification of Securities Lending and Broker dealer dividend payments
Journal review for Securities Lending and Broker dealer claims
Review of daily status updates from vendor
Review all unclaimed dividends and contact clients to investigate disputed claims
Daily interaction with the vendor
Escalation to management and other teams
Strong Communication skills as you will be expected to develop relationships with the vendor, clients and the Business Unit
Strong coaching and mentoring experience
Proven track record of effective risk management and ability to escalate issues in a timely fashion
Proactive Team Player who actively promotes sharing of knowledge
Ability to grasp detailed concepts quickly
Highly committed & self-motivated with professional outlook
A good aptitude for working in a demanding fast paced environment
An ability to handle high volume workloads

Technology Risk Operations Director Resume Examples & Samples

Business Continuity and Disaster Recovery for the Operation
Ensure that the operating model consists of appropriate levels of resiliency across all responsible locations, documented and tested accordingly
Provide on-going (daily, weekly, monthly, quarterly) analysis and reporting on team performance and progress
International travel required; 5-10% travel expected for role
Bachelor’s Degree Required. MBA or a masters degree in Risk Management, Operations or similar discipline preferred or equivalent experience
10+ years of management experience in global operations and/or technology risk management

Operations Director Resume Examples & Samples

Bachelor's degree in human services, recreation, business or a related field, or equivalent experience
Relevant management experience, preferably in a YMCA or other nonprofit agency
Ability to direct assigned operations including volunteer development, supervision and development of staff, program budgeting, and program development
Prefer knowledge of, and previous experience with, serving diverse populations
CPR and First Aid certifications required. Training available if needed
In partnership with the CEO, creates a forward looking plan for the expansion of programs and services, in harmony with overall YMCA objectives
Develops, implements, and manages operating plans to promote program and membership growth for the YMCA. Executes strategies to ensure that members and/or program participants connect with one another and connect with the YMCA
Represents and promotes the YMCA in the local community and develops positive working relationships with other organizations, businesses, and governmental entities. Develops and maintains collaborative relationships with community agencies
Recruits, hires, trains, develops and directs employees and volunteers. Reviews and evaluates staff performance. Models effective behavior and exemplary leadership. Develops strategies to motivate staff and achieve goals
Develops, manages, and monitors assigned operating budgets to meet or exceed targets. Recommends adjustments to the budget to assure a balanced operation and submits reports on current operations
Ensures the delivery of high quality experiences for participants and members. Ensures effective communication of program and membership opportunities to the community
Works closely with the Director of Properties and Facilities to ensure stewardship of the facility
Develops, implements and monitors data collection and program evaluation to articulate organizational impact and ensure space for member and participant feedback

International Operations Director Resume Examples & Samples

Support and advise leadership on the administration of GT operations outside of the U.S
Oversee the financial and administrative issues when setting up new operations outside of the U.S
Facilitate the establishment of International contracts
Ensure full compliance with U.S and foreign legislation, including those related to human resources and finance
Evaluate and ensure appropriate global relationships/services/human resources/payment functions and related controls and procedures are in place
Develop and implement a post-implementation review and compliance process for GT international operations, programs, or locations
Review and revise as appropriate policies and procedures, job aids and training on new and current processes that support global GT activities
Work with constituents on the Atlanta campus when formulating an international strategy and facilitating business development opportunities
Perform other related duties as assigned
Education:Bachelor's degree in Business, Management, or an international relations-related discipline, or equivalent combination of education and experience
Work Experience:Ten or more years of experience in administrative (financial, legal, human resources, contracts) operations for an entity with overseas operations, focused on oversight/collaboration with those overseas entities
Certifications:N/A
Skills:This job requires analytical skills to include financial, operational, and procedural; project management and execution; ability to work closely and effectively with a diverse group of GT executives and administrators; ability to work effectively with minimal direction; communication (written and verbal); ability to work across cultural and international boundaries; basic understanding of international finance, taxation, and labor laws; basic understanding of contracting, intellectual property, and licensing; ability to manage change; sound judgment with an open and collaborative style of leadership that encourages cooperation in the interest of the entire organization
Preferred Education:MBA, Master's degree in international relations, JD, or other relevant advanced degree
Preferred Work Experience:Previous work experience in higher education; experience operating abroad
Preferred Certifications:CPA, JD, HR professional certification
Preferred Skills:Skills preferred for this job include language proficiency in French, Chinese, and/or Spanish; advanced understanding of international taxation and law; advanced understanding of international contracting, intellectual property and licensing in a university setting

Service Operations Director Resume Examples & Samples

Consistently cast a strong leadership shadow by modeling Humana corporate values
Communicate issues and obstacles in a respectful and constructive manner and constructively follows-up to ensure resolution in a timely manner, ensuring that critical messages cascade throughout all levels of the organization and through enterprise partners in an effective manner
Develop strategy to streamline processes for G&A specialists and improve efficiency; providing longer term support of the implementation of Salesforce CRM for case management to drive automation, reduce training, and accelerate associate learning curve
Lead as a stable, predictable and respected entity who has an open door policy and associate experience at the heart of his/her foundation
Leveraging resources by being a strong influencer and collaborative leader is a critical attribute that is necessary for success in this role
Create and deploy strategy across G&A teams to recruit, source, onboard, and train new hires
Track productivity, performance and needs of all G&A associates in their first year of tenure within the team to shape a career path, reduce attrition, and accelerate learning curve of newly acquired team members
Maximize compliance performance and STARS Measures
Proactively identify degradation in service levels, collaborating with the appropriate leaders, business partners and / or subject matters experts to identify and communicate the root cause
Lead the timely implementation of the appropriate short-term and long-term remediation plans, holding self and business partners accountable in a respectful manner
Participate in cross-functional project teams including new system implementations, operational process improvements or compliance with regulatory changes
Understand and factor the impact to all upstream and downstream processes and / or stakeholders, remaining accountable for delivering operational performance that consistently meets or exceeds internal and / or external audits
Guide your team through a complex regulatory compliance environment
Collaborate on the design and implementation of policies and procedures which drive performance maximization and ensure flawless integration with other business units adhering to regulatory requirements
Provide leadership and guidance to management and supervisory staff in implementing the unit’s strategic plans, objectives and budgets through implementation of effective Human Capital strategies
Develop and maintain both internal and external relationships that serve as resources of technical knowledge and aid in performance improvement
Oversee long range forecasting, capacity planning, and scheduling for front line associates, culture, value proposition, brand promise and strategic imperatives
Identify ways to continually improve customer experience and determine upstream root causes
Develop and maintain relationships with business stakeholders across the enterprise and act as executive single point of contact
This team collaborates continually with medical directors and the Humana pharmacy business in order to come to an appropriate resolution for the consumer. Given that fact, both the medical directors and the pharmacy are key clients and collaborators, thus a strong relationship must be maintained
Proven ability to collaborate, influence and build relationships. Must have the ability to partner with internal stakeholders and tap internal resources to drive initiatives forward
Possess an understanding of the businesses, the ability to analyze business problems and opportunities and provide assistance to others in understanding the vision and removing barriers to progress
Demonstrated superior leadership skills with high emotional intelligence and the proven ability to lead through chaos
Experience handling high volumes of inventory via mail in a highly regulated environment, enabling our associates to deliver a high level of service and empathy
Passion around associate engagement and leadership/team development
Strong work culture understanding and ability to foster its daily promotion
Inventory management experience
Strong technical competency
Executive poise, superior communication and leadership skills
Proven, demonstrable ability leading through ambiguity
Progressive strategic and operational experience in a formal leadership capacity, preferably with a Fortune 100 company
Proven success running a large (100 person+) operation with multiple moving parts and overcoming large obstacles
Masters’ degree of Business Administration or other advanced degree
Experience with Medicare and pharmacy/PDP operations
Strong financial acumen including experience managing data and numbers

Technology Operations Director Resume Examples & Samples

Minimum of 10+ years experience in IT Management with a minimum of 5 years in Product, Financial and Business Services Management
Comfort in fast-paced customer focused organizations with consistent process/organization changes/improvements
Ability to lead initiatives/change across a large, complex, geographical diverse environment
Ability to drive process throughout a large complex organization
Excellent written and verbal communication/presentation skills
Effective interpersonal skills including consensus building and facilitation skills
Bachelor's Degree or higher or equivalent experience
Microsoft, HDI, ITIL, and/or Project Management certifications are strongly preferred
Highly motivated and self starter
Impeccable attention to detail, quantitative aptitude and analytical skills
Knowledge of Enterprise system technologies
Experience within a 24x7 Operational/Development environment
Exhibit confidence communicating and interacting with senior executive management (Technology: Global and Line of Business CIO's, CTO's and Front Office: Line of Business CEO's, CFO's and COO's)
Knowledge and experience with Sarbanes Oxley act/audits a plus
PII data understanding
First hand experience in a highly regulated/audited environment with knowledgeable audit communication skills/experience
Experience in Application Delivery settings
Strong knowledge and experience in Agile Methodology
Strong knowledge of testing methodologies with specialization in Web services, middleware technologies and UI automation; specifically Microsoft Windows and Android based environments
Strong Knowledge of quality assurance principles, techniques and tools required

IT Operations Director Resume Examples & Samples

5+ years of practical working experience
Bachelor’s Degree in Computer Science or related field
Experience working in a Mainframe and Windows Distributed systems environment
Experience with running Linux, Unix, and IBM Pure Technology Application in a production environment (24X7)
Experience with AIX 5.x, 6.x, 7.x
Experience managing a data center
Strong operations background with firm knowledge of various trade processing, settlement, reporting and regulatory rules and regulations
Knowledge of Networking systems and managing Major Telco providers
Knowledge of ISO 20022 Payments format
Working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV. Apply knowledge of banking/EFT payments systems
Strong knowledge of clearing and settlement functions
Relevant experience in Banking or Financial institutions
ACH Professional (AAP) certification

Operations Director Resume Examples & Samples

Manage the delivery of 1843 and The World in across all platforms (print, digital, branded content and events)
Work closely with the technology, marketing, sales, analytics, production and editorial teams to ensure that 1843 and The World In achieve their operational and financial targets
Develop and deliver an operational plan to support the long-term growth of 1843 and The World In
Maintain a detailed understanding of the publishing landscape to ensure that both 1843 and The World In retain their competitive positioning
Input into the strategic direction of both 1843 and The World In
Solid operational experience in the publishing sector
A deep understanding of digital publishing technologies
Excellent verbal and written communication skills, strong analytics and real-time judgement
Demonstrable project management experience
Effective time management and organisational skills
Strong personal motivation to take ownership of key strategic initiatives

Buildings & Operations Director Resume Examples & Samples

Bachelor’s degree in facility management or administration, or Journeyman’s level of expertise & 5 years hands on experience in the above areas
Vocational courses in HVAC, electrical, plumbing, carpentry, boiler operation & maintenance, EM & DD controls
Responsible for overseeing a plan to ensure overall preventative maintenance and housekeeping operations which include but are not limited to: All equipment & controls, The grounds w/ roads, lighting & parking areas, offsite facilities, Program areas, Life safety systems, Code compliance, Rehabilitation & remodeling work, Energy conservation, Inventory control, Cost & Quality control, Staff training
Maintain all vital equipment & material inventories
Implementing energy conservation strategies, Maintenance preventative maintenance program, and Prepare capital replacement plans
Work to resolve facility safety and security issues with supervisor

Associate Engagement Operations Director Resume Examples & Samples

Associate’s degree, two years related experience and/or training, or equivalent combination of education and experience
One to two years of related supervisory experience in customer service and/or sales, preferred
Ability to work early mornings, evenings, and weekends as needed to supervise a diverse part-time team working a variety of schedules
Excellent conflict resolution and problem-solving skills required. Proven ability to coach staff in these areas preferred
Strong communication and project management skills, plus an ability to manage multiple demands with ease
Ability to relate effectively with diverse groups of people from all social and economic segments
Executes assigned Association-wide and branch-specific membership strategies/tactics to boost membership retention, customer service, and growth
Leads all aspects of a highly efficient and effective front desk and membership operations team including but not limited to recruiting, hiring, training, role-playing, developing and holding staff accountable on a daily basis
Provides strong fiscal management in all areas of responsibility including building and managing the membership budget, receiving funds, spending wisely, and taking corrective action as appropriate. Communicates with Association Office as needed for financial support and transactions related to activities such as coordinating refunds and other financial questions
Works closely with Engagement Directors and others to provide smooth transition of members from the enrollment process to staff enabled and responsible for providing strong social supports for members and making sure members are introduced to relevant Y programming
Supports philanthropy and Annual Giving in the process of everyday member engagement. Leads front desk staff to tell the Y story, and identifies Annual Giving Campaign volunteers and prospects
Implements Association-wide marketing efforts, coordinates local branch marketing and communications efforts, provides branch newsletter content to Association office, and may assist with management of local community partnerships
Serves as a peer leader to all other staff to ensure a superior member experience at the Y; including but not limited to wellness, aquatics, sports, child watch, camps, etc. Also works with colleagues from all other departments to retain, serve and grow membership
Leads HR efforts of the branch. Coordinates the hiring, onboarding, safety and general service training process for the entire branch

EY Operations Director Resume Examples & Samples

Responsible for owning and delivering the Global Design Lab Financial Plan, revenue planning, forecasting and funding requirements
Responsible for owning and driving the end to end operations of the Design Lab
Expected to have a key role in adoption of Project Mercury into the Global Design Lab and driving the installation of the DAMs
Building and owning key relationships with key management stakeholders
Building relations with the PAS teams (sales and delivery)
Knowledge of, and experience in supporting, the Tax/Advisory Service Line is strongly preferred
Knowledge of EY financial systems and processes
Strong project management skills with experience overseeing various finance and non-finance initiatives, including strong prioritization and multi-talking skills
A robust understanding of the markets and talent function
Entrepreneurial mindset and proactive in building relationships
Ability to apply the wider business and strategic concept to day-to-day decision making
Flexible in manner
Excellent oral and written communication skills with the confidence and ability to influence and challenge senior stakeholders
Excellent numerical and Excel skills, with an attention to detail and very high level of accuracy
Accounting qualification preferred but not essential
Significant experience working cross-border is preferable
Preference for the role to be London based

Operations Director Resume Examples & Samples

Operations: As the Operations Director the candidate will manage a growing site in Bangalore, India across multiple functions within Fraud, Claims and Disputes (FCD) including
AML/KYC (Know Your Customer) Operations – As an integral component of complying with the Anti-Money Laundering/Bank Secrecy Act (AML/BSA), the KYC Due Diligence Team’s objective is to ensure we confirm the customer’s identity, assess the potential money laundering risk based on the nature of the customer and their transactions, and escalate potential suspicious business activity when necessary
Fraud Hotline – FHL receives inbound calls from customers and bankers regarding suspected fraud activity related to new accounts, electronic money movement, deposit holds and account closures
In-Clearing - Review checks presented for payment from Chase customer accounts (aka, “On-Us” checks)
Claims – Assists customers with electronic/check fraudulent and merchant disputes transactions on Debit Card, ATM, Checks, and Chase Online for consumer and business accounts for all lines of business. The team decisions claims for payment or denial according to federally regulated guidelines
CCB Bangalore Leadership: As one of the Executive Directors within CCB Bangalore, the candidate would work closely with support and other functional leaders to strategize and define ‘Line of Business” cross functional goals and objectives. The candidate’s responsibilities would include the following –
Provide guidance to support teams including Finance, Risk/Controls, HR, Recruiting, Training and Performance Consulting
Work closely with the central GSC functional teams like CAO’s office to help with seat and floor plans, CCB Bangalore dashboard reviews, central risk/control deliverables etc
Help coordinate senior leadership visits to CCB Bangalore – help with their agenda, CCB presentation reviews etc
Champion Continuous Improvement
Support efforts/initiatives around continuous improvement through end-to-end value mapping in areas of Claims and Fraud Review
Help improve the continuous improvement culture and establish practices to drive process improvement mindset
Support and champion organizational change management events, and help employees embrace and adopt change
The role is predominantly in the voice operations environment
Given the responsibility pans across multiple functions, the individual is expected to manage in a matrixed environment
This person will assess and drive innovative approaches/changes to strategies, policies, practices and controls
Analyze and interpret key metrics/reports to identify and effectively resolve issues
Deliver an exceptional experience for our customers while eliminating regulatory risks
Build a high performing workforce in a dynamic and fast-paced environment.This team will grow to 1000+ employees over the next 2-3 yrs
Act as a member of the Fraud leadership team, assuring that the overall division is making effective decisions and pursuing the right priorities
Lead and direct the business functions with responsibility for organization management, structure, staffing, and employee development
Manage the KYC team that performs a review and validates all required account opening documentation as it pertains to CIP and non CIP rules for business accounts. Review and validate required documents for non-US consumer customers for CIP requirements and Tax Certification. Performs a review of any changes to a W9 when the primary owner (tax responsible) changes
Proactively directs and controls customer strategy and execution of processes to identify opportunities and implement solutions to reduce costs, increase efficiencies, and strengthen controls
Build a culture which creates a phenomenal customer experience in every interaction
Bachelor's degree from an accredited college/university; Master's degree preferred
Experience with a Fortune 500 company and highly recognized customer centric brand is strongly preferred
15+ years of experience managing teams as an Assistant Vice President or Vice President, preferably in a Fraud/AML Operations environment
Very strong and up to date knowledge and understanding of Consumer Credit laws and regulations
Change agent who will champion new ideas, challenge conventional approaches, and has a demonstrated ability to drive change within large, complex organizations
Ability to work cross-functionally and balance the needs of multiple business segments
Ability to identify process issues, offer strong, realistic recommendations for improvements, and influence organization to effect necessary improvements
Excellent relationship skills, highly collaborative - can build rapport and credibility quickly with all levels of the organization
Strong presence, comfortable interacting with, presenting to and influencing senior management

Operations Director Resume Examples & Samples

This position requires a Bachelor degree
Five or more years of management experience with multi-department responsibilities
Excellent communication (verbal and written), and computer skills
Proven ability to direct assigned operations including supervision of staff, development and monitoring of budgets, marketing and public relations and membership and program development
Proven leadership in building and maintaining community relationships and collaborations with community organizations
A capable leader willing to make decisions and shoulder additional responsibilities when needed
Highly organized, self-motivated, and goal-oriented team player
This position also requires a deep commitment to the mission of the YMCA and the role of staff and volunteers in achieving its goals. S/he must have a genuine interest in people and have ability to establish and maintain harmonious relationships with staff, members, volunteer leaders and the community
Development, supervision, management, and administration of the Membership/Healthy Living, Child Care, Facilities and Youth Program Departments
Budget development and oversight of approximately $3.7+M
Marketing and Membership Growth
Strategic planning for operational growth with data driven results
Lead Annual Campaign

Upstream Energy Technical Operations Director Resume Examples & Samples

Data and system architecture
Development of solutions where ambiguity exists within IT- and business-related environments
Management of projects and development of solutions changing direction quickly and putting in the effort to learn and demonstrate complex concepts
Directing and leading the gathering of business requirements, leveraging extensive know-how of architectural design components and being able to read and interpret a design document
Building and sustaining client relationships, being able to multitask (including client and internal work) while maintaining a consistent track record of producing work that is highly accurate, detail-oriented, and reflects well on the business
Leveraging creative thinking skills, especially with developing and influencing proposed strategies that lead to clients' and/or business' processes and team improvements
Leveraging problem-solving skills, emphasizing the diagnosing of root causes and developing implementable, workable solutions
Leveraging interpersonal skills, especially within a fast paced environment, and participating as an independent contributor with little supervision or as an active team member depending on the business situation and needs
Using problem-solving skills, applying industry-standard lifecycle management theories and processes while on client engagements
Directing and collaborating with off-shore IT delivery teams and resources to meet the demands of operational functions and client needs
Exhibiting willingness to travel on business assignments, as necessarThis position will focus on Selling professional services to PwC's - Oil & Gas Upstream - clients regarding Field Operations and Technology

Global Operations Director Resume Examples & Samples

Has handled complex account structures, either running multiple teams, across multiple locations and countries with multiple clients and account models
Has had success in navigating global business environments
Has experience in handling client and/or Firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks
Has demonstrated experience in balancing the interests of the client with those of the Firm
Has experience in translating client needs into existing or new business growth opportunities
Has managed a P&L

Client Data Operations Director Resume Examples & Samples

Account Express request and Bank Service Request for all asset classes (FX, Equity Swaps, Futures, CDS/IRS, Commodities, etc) and foreign markets
Following up with necessary groups (Sales, Credit, Documentation, AML, IED/FID Risk, and Operations
Initiating Requests to Global Network Management for the opening of Segregated Foreign Market IDs
Post Account Opening Follow up- checking other peoples work in terms of system set up for reporting bundles, mainframe codes, TransCap codes, etc
Creating Contact Lists for all new client Go Lives. Doc Tracking collect legal docs, check for completeness, pass them to Budapest Docs group or others, chase for follow ups, etc
Following up with Clients to collect all required tax forms for all new legal entities Following up with internal groups to ensure that tax forms are collected for all new legal entities
Ensuring the accuracy of the information contained within the documentation tracking database
Specifically as related to updates made to the Go Live Date, ensuring various internal teams receive electronic version of documents received

CRS Operations Director Resume Examples & Samples

50% Operations Support
Responsible for developing, implementing, directing and managing operation of CRS activities. Manages the planning, design, development and implementation of CRS and CTU staffing, SOPs and systems to facilitate the conduct of highly scientific, efficient and effective clinical and translational research projects at USC
Oversees the recruitment and performance management of staff. Identifies and promotes coaching, educational and professional development for new and existing staff. Evaluates, counsels, disciplines and/or terminates employees as required
Works closely with CRS Director in the development and coordination of short and long range goals; ensures goals are consistent with the Southern California Clinical and Translational Science Institute (SC CTSI) strategic mission, goals, plans and priorities
Works closely with USC, Keck Medical Center and other stakeholders in the development, implementation and maintenance of institutional systems, policies and procedures related to clinical research
25% Training and Quality Assurance Support
Works closely with SC CTSI programs, USC, Keck Medical Center and other stakeholders to develop and implement educational and training opportunities to ensure all clinical research supported by CRS is conducted according to federal, state, local and institutional guidelines and regulations pertaining to the proper conduct of research
Maintains competency with regards to changes in regulations and developments in clinical research, both internally and externally. Ensures information is disseminated to appropriate departments, investigators and/or staff
Develops, reviews and implements quality assurance measures for patient care provided by CRS and CTU staff and associated study teams. Adheres to nursing and patient care policies and standards, and initiate action to correct or enhance care as needed
15% Evaluation Support
Develops, reviews and reports metrics to assess quality of CRS services provided to investigators and research staff; uses information obtained to implement new or improve existing programs and/or processes
Collects a variety of data, performs analyses and reports results to leadership regarding overall clinical research performance, including but not limited to: study enrollment and start-up metrics, general status updates to Investigators and study teams, usage of CRS to determine growth year to year; potential target areas for development
10% Other Support
Responsible for marketing and promotion of CRS, ensuring investigators and staff are aware of the full breadth of support services
Performs other related duties as assigned or requested. The University reserves the right to add or changes duties at any time

Senior Operations Director, Shelter Services Resume Examples & Samples

Bachelor's degree in social work or a related field; Master’s degree, preferred. Two to four years experience in human services, working with shelter, outreach, or related population; experience in a supervisory role with fiscal responsibilities; or equivalent combination of education and experience
De-Escalation training and evidence of use
YMCA Team Leader certification; if not certified, must obtain certification within 12 months
Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions
Leads the financial development activities of the Y’s homeless services; Develops, manages, and monitors Van Buren operating budget and meet or exceeds budget targets
Collaborates with partner agencies at the Van Buren Shelter to ensure safe and responsible operation of shelter including responsibilities for supervision, program coverage, and resident crises response
Develops and implements plans for occupancy management including bed assignment, meal schedules, and participant movement from one area to another; coordinates with other service providers in the shelter ensure that all participants are included in the planning for centralized areas (dining, bathrooms, etc)
Ensures shift coverage and coordinates a rotating schedule so that program standards and safety needs of guests and staff are met. Develops strategies to motivate staff and achieve goals
Works with Risk Management to ensure staff certifications are current and complete regarding YMCA and grant requirements. Collaborates with HMIS Team, Program Director, and Clinical Director to reviews service plans, intake files and performs follow-up to determine quantity and quality of services provided the guests and status of guests’ individual cases. Works in partnership with the Facility Director to ensure custodial and maintenance issues are addressed for the benefit of building oversight
Conducts monthly audits of intake and service coordinator files to ensure accuracy and files being current
Addresses complaints, grievances and incidences regarding participant behavior. Works with the Program and Clinical Director to assist service coordinators with the grievance/incident process through coaching and providing input
Participates in operations meetings, other program/association meetings/trainings and community meetings; will be responsible for leading a committee on the advisory board
Models relationship building skills such as motivational interviewing or “Listen First” in all interactions. Responds to all guest and community inquiries/complaints in a timely manner
Ensures that the daily bed list is submitted accurately in HMIS
Works to create an maintain a culture of philanthropy surrounding the Y; Develops, plans and implements the homeless service social innovation program which includes oversight of a Social Innovation Director along with meeting a specific philanthropic goal every year

Operations Director Resume Examples & Samples

Bachelor’s degree exercise science, exercise physiology, community health, physical education or a related field, OR 5 years’ experience in managing Health and Wellness Facilities, membership facilities, equipment, budgeting and staff supervision
Three years successful experience in developing and implementing health and wellness programs for various ages. Preference will be given to candidates with advance training and/or certifications from NCCA sanctioned organization in a related field, such as ACSM, NSCA, ACE, AFAA, or ISSA
Previous experience preferred: YMCA Program Director with experience working in a multi-cultural setting
Experience recruiting, training, and supervising staff and volunteers
Candidates must possess strong written and verbal presentation skills, and have outstanding abilities to engage with varied individuals within and outside the organization
Must be creative and demonstrate strong initiative
Recruit, hire, train, and supervise volunteers, program directors, membership services and child watch staff
Will act as the principle source of information, administer the membership welcoming process, data input for membership renewals, cancellations, changes, and financial aid
Accurately maintains all membership and volunteer records, as well as cash controls
Provide accurate information about membership and programs, as well as provides the appropriate support to new and existing members
Creates direction & delegate appropriate responsibilities to program directors, member services & child watch staff to accomplish the necessary duties
Organizes schedules, member newsletters, tours, membership materials, marketing, trainings, member events and activities for the YMCA
Develop, order, and produce all membership/marketing materials
Conduct annual audit of membership documentation
Preparation of membership reports/statistics
Monitor monthly sales/cancels through daily reports
Ensure the delivery of appropriate sales and providing excellent customer service skills
Engage in active listening with members and program participants in order to build relationships, understand individual’s goals and interests, and take the initiative to ensure the member has a positive experience
Assist in budget preparation and analysis of all programs
Assist in monitoring program expenses
Implement Association Risk Management procedures and policies
Be familiar with the mission statement and core values of the YMCA. Model the core values while working and communicating with other staff members
On site attendance is required of this position
All other duties as assigned by President/CEO

Operations Director Resume Examples & Samples

Bachelor's degree in human services, social services, recreation, business or equivalent
Four or more years of program management experience, preferably in a YMCA or other nonprofit agency
Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fund-raising
Proven track record of developing authentic and deepened relationships with others
CPR and First Aid certifications may be required
Develops, implements, and manages operating plans to promote program and membership growth and retention for the YMCA. Executes strategies to ensure that members and program participants connect with one another and connect with the YMCA
Develops and controls department budgets totaling more than $2.9 million in revenue. related to the position
Hires, trains, and supervises staff and volunteers in assigned areas including the direct supervision of one full-time director and two full-time coordinators. Facilitates communication and provides leadership. Models relationship-building skills (including Listen First) in all interactions
Provides leadership and support to the annual fundraising campaign and volunteer committees/boards as assigned. Develops and maintains meaningful and effective working relationships within the community
Assures compliance with state and local regulations. Ensures that program standards are met and safety procedures are followed
Ensures high quality member-focused programs through innovative program development, evaluations and ongoing training of staff
Provides data and reports as required for assigned programs

Operations Director Resume Examples & Samples

Daily oversight of all groups and ensuring service levels are being achieved
Lead standing staff meetings to communicate key initiatives and updates to the teams as well as use this forum for recognition
Use thought leadership to prioritize and lead key initiatives related to further enhancing the groups capabilities
Provide ongoing coaching and support to staff
Handle escalated issues as needed
Monitor productivity reports and investigate any key indicators or changes in service delivery statistics
Assure compliance with all Commerce Solutions Policies and Procedures, including audits and regulatory reviews
Manage budget effectively to ensure optimal productivity
Support the development of robust policies and procedures
Participate in project teams representing Commerce Solutions
Provide a collaborative, communicative and productive environment for all team members
Work with Line of Businesses partners and Region Staff to enhance the resolution of client issues through appropriate channels
Must see the opportunities and not obstacles to the implementation of improvements/change
Strong relationship building and partnership skills that will support moving the Commerce Solutions agenda forward
Requires keen understanding of the financial and banking industries, including working knowledge of the key areas of the bank
Ability to adapt to a rapidly changing business and technology environments, must be a change leader
Solid communication, time management and interpersonal skills; must be able to diffuse conflict diplomatically
Drive Control/Risk Agenda - Disciplined approach to managing and acting upon key reports and audits
Good project management skills; must be able to engage all participants and meet deadlines/deliverables
Large Call Center experience and managing large groups of people
Empowers employees to take initiative and responsibility by driving end-to-end accountability
Confronts and escalates issues and barriers head-on and with an appropriate sense of urgency
Sets strategy and drives execution. Translates strategy into clear actions for the team
Creates transparency into risk drivers and identifies accountable parties to all matters
Seeks feedback from and listens to clients and partners to proactively address issues/concerns
Empowers team members to achieve their objectives, allowing them to make decisions while coaching them and removing roadblocks

Regional Operations Director Resume Examples & Samples

Maintain a liaison relationship between the Keck Medicine of USC Ambulatory Services, the Office of Revenue Cycle Management and the Keck Medical Center through attendance at meetings and through both written and oral communication
Ensure prompt corrective action is implemented with cost, safety and patient care as priorities for the facilities, equipment and systems
Oversee design and construction of new units and unit expansions/renovations
Participate with due diligence team for potential acquisitions either within or outside the division or the region
Oversee the transitional process of new acquisitions either within or outside the division or the region
Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums
Understand and follow all organizational patient and employment policies and procedures
Moderate travel required

Operations Director Resume Examples & Samples

Operations Management– Oversees daily activities of the facility operations to maximize utilization of resources.Reviews ongoing performance results to targets. Keeps Executive Director promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Participates in daily, weekly, monthly and annual planning process as appropriate. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
Program Administration and Development– Plans, develops, implements and evaluates full range of program services for all program areas. Ensures that all programs are relevant, have growth potential, and are progressive
Staff Administration and Development– Directly hires, trains, supervises, motivates, evaluates, coaches, and maintains a qualified staff and takes all necessary action to assure effective/efficient performance in all areas of responsibility, and maintains a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness. Communicates areas of accountability and performance expected of personnel assigned. Ensures proper training of personnel assigned. Develops staff for future advancement
Fiscal Management– Assures that all programs have a suitable business plan and budget. Develops the budgets annually and monitor income and expenses throughout the year. Maintains a positive fiscal position
Financial Development – Working with the Executive Director, assists with annual Open Doors Campaign. Assists with identifying opportunities for grants and other financial support for annual and capital development. Helps staff team understand and accomplish an effective campaign
Bachelor's degree in business, hospitality, administration, human services or equivalent
Proven success in one or more of the core YMCA program areas
Three (3) years of operations experience, preferably in a YMCA or other nonprofit agency
Three (3) years of management/supervisory experience
Proficiency in MS Office Word, Excel, and Outlook
Demonstrated ability to develop positive, effective working relationships
Strong leadership skills, ability to take initiative and respond to a variety of situations and manage several tasks and projects at the same time
Demonstrated budget experience and skill with quantitative information and ability to make decisions based on logical reasoning

HRS Operations Director Resume Examples & Samples

Align EMEA delivery strategy to HR model and achieve productivity of 10% year over year
Drive consolidation and standardization of HR Administrative work throughout the HR function in EMEA
Prepare work to be transitioned to the appropriate delivery channel within HR Services or a qualified vendor
Implement and develop a robust governance structure that ensures high Customer Satisfaction
Drive the continuous improvement culture and implement an operating system based on Lean and Six Sigma quality principles that measures critical metrics and customer satisfaction
Maintain adherence to compliance, security policy and guidelines developed by the Data and Analytics teams
Oversee day to day vendor management and manage co-source relationships
Assure roles/responsibilities are understood and clear ongoing communication is reinforced inside and outside of Global Operations
Ensure team is leveraging existing operational tools
Assure cross training plans are in place for region and measure progress in training coverage
Experience in Human Resources or Shared Services organization – IT, Finance or ISC
Understanding of strategic impact of technology and expert in leveraging technology for communications and processes
Ideally experience with a HOS implementation, Black Belt or Lean Expert certification preferred
Demonstrated ability to successfully lead teams across multiple sites and implement global projects
Strong communications skills, ability to speak with all levels of the organization effectively and ability to influence or persuade others
Ability to understand HRS systems´ data, end to end processes, and implications to downstream applications

Quality Operations Director Resume Examples & Samples

Responsible for the Quality Operations functions related to Quality Engineering, Calibration, Document Control, Inspection & Testing, Product Release, CAPA, Non Conformances, and other related department as applicable
Ensure above functional areas are operated in an efficient and compliant manner at all manufacturing sites
Establish and maintain QS (Quality Systems) procedures and controls, ensuring that performance and quality of the product conforms to established company and regulatory standards
Ensure all manufacturing plants assess their respective QS effectively through an Internal Audit program and a robust Management Review process and implement corrective and preventive/improvement actions as appropriate
Ensure all manufacturing plants address customer feedback and complaints in appropriate and timely manner
Ensure all manufacturing plants implement an integrated QS and Goals in a cost effective and productive manner
Ensure all manufacturing plants have appropriate resources with the right competencies to execute the QS
Foster resource leverage across manufacturing plants and ensures alignment or harmonization where required and/or appropriate
Partnership with Franchise Quality and Enterprise Regulatory Compliance in the development of responses to regulatory bodies
Ensure that actions to avoid reoccurrence of quality issues, including those resulting in field actions, are timely implemented and proactively identify actions to prevent potential quality issues
Establish and monitor metrics for the measurement of Quality indicators and Quality Costs to ensure effectiveness and value to the business
Lead plants staff in the understanding, development and deployment of key strategies, continuous improvement and customer focus programs
Champion the creation and maintenance of Credo based environment in his area of responsibility, living Credo values, building trust, and caring for people
Develop and disseminate strategy for talent attraction, development and retention to enhance the Quality Operations talent pipeline
You will have the necessary independence, authority and responsibility to initiate action to prevent nonconformities, enact remediation plans, identify and document quality problems, initiate, recommend, provide and verify solutions to quality problems and direct or control further processing and delivery of nonconforming product
Travel approximately 10% of the time
At a minimum, BS degree in a Life Science, Engineering, or Physical Science
Eight years of active management experience including direct supervision
Five years related experience and/or training; or an equivalent combination of education and experience in Medical Device environment
Strong communication, influencing and leadership skills. Ability to communicate at all levels of the organization
Key front-room role with FDA (or similar) inspection and Notified Body inspections
Fluent in English is mandatory. Fluent in German is strongly preferred
Project Management, Risk Management
Cost Accounting Principles, Quality Auditing, Operations Processes, Systems Development & Integration, QSR/ISO 13485
Capability of creating cross-functional partnerships and connections to rapidly address challenges
Capability of communicating the importance of change and transformation to your teams and enterprise success
Ability to think with an enterprise-wide mindset, understanding of operating in a global matrix environment
Capability of creating an environment where leadership and talent development is a top priority
Challenge the status quo; bring in new ideas and innovation
Role-model for making Credo based decisions
Develop a culture of accountability
Sense of Urgency, Business Acumen

Operations Director Resume Examples & Samples

Relocation assistance may be available for non local residents**
Champions’ efficiency ideas, cost reduction measures and assists with the implementation of changes as they pertain to areas of responsibility and total company. Identifies problems and proposes solutions to other members of senior management
Monitors the condition and maintenance of the warehouse, fleet services, equipment, software, ammonia refrigeration system, HVAC systems, fire protection, and office by ensuring that all are kept consistent with the safety, security, sanitation and appearance standards set by Sysco in an effort to reduce or eliminate operations related injuries or accidents, damage/loss of product or equipment, and unnecessary costs. Ensures contingency systems/practices/protocols are in place to eliminate business disruption
Provides assistance in the solicitation of new or prospective business by participating in company meetings and presentations when necessary, and in other market area activities to develop and foster the company’s recognition within the business community
Interprets, trains and consistently enforces Company policies and procedures
Demonstrated knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills
Reports to work promptly and regularly; works well with others; demonstrates the ability to consistently meet deadlines
To be successful in this position, the individual performing the duties must successfully demonstrate all Director level Leadership Framework competencies

Operations Director Resume Examples & Samples

Lead large scale (1000+ employees) multi-function operations in a matrix environment and deliver actionable plans that drive results
Lead with a collaborative style in order to achieve integrated solutions
Strong business partner with ability to manage influence upward and downward within function or cross functionally
Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets
Shapes and influences strategy in line with overall functional strategy and objectives
Understands broad picture of revenue and expense drivers and influences decisions that impact P&L
Must be willing to work in an environment that requires phone-based customer interaction

Operations Director & Site Manager Resume Examples & Samples

Provide leadership and direction for the operation, service and support functions by establishing goals and setting priorities to meet business objectives and to provide the training and guidance necessary to enable the employees to improve their own abilities and skill levels
Establish a strategic plan for the Site future
Coordinate all manufacturing related activities within the Site to ensure that all are driving toward the common goals established in the strategic plan
Oversee and manage operational expenses to meet budget and financial objectives for the Site by monitoring current conditions and applying corrective actions and proactively seeking improvements to improve the operating results
Mentor direct reports to improve their leadership skill sets and overall effectiveness in line with the Thermo Fisher Scientific Role Model Leadership
Serve as the operations PPI Business System program champion providing overall guidance for operations engagement in PPI Business System. A member of the site’s PPI Business System steering committee and along with other members of the steering committee assures the Site is utilizing PPI Business System methodology and tools to drive continuous higher levels of process improvement, customer satisfaction and profitable growth
Fosters teamwork to remove obstacles and break down barriers to advance improvements. Creates a lean, learning organization of highly skilled employees and drives responsibility, accountability and certain decision making to the lowest organizational levels possible for speed and agility of execution
Participates in developing the operation’s submittal for the Site’s contribution to the Division’s strategic and annual operating plans
In conjunction with the Division Operations Management and Human Resources implements a continual process to assess employees’ development and training needs to develop a highly skilled and capable organization
Drive the development of a Site Culture aligned with Thermo Fisher Scientific values embracing all present Businesses and Divisions
A minimum of a Masters Degree is required - preferably in Operations Management, Engineering or Business Administration. An MBA degree is preferred
A minimum of 10 years of career progression in a high-velocity manufacturing business, including experience in plastic injection moulding - preferable from the Health Care Segment
A record of success in driving continuous improvement and rapid customer response
Strong leadership skills with proven ability to effectively manage and develop a diverse team of people
Technical comprehension sufficient to understand the operation of production equipment and facility systems and to engage in problem-solving discussions on products produced
Ability to understand Financial Statements and Budgets and carry out various reports for business needs
Excellent knowledge of and experience driving Process Improvement approaches (Lean Manufacturing, Six Sigma, Practical Process Improvement, etc.)
Strong relationship building and influencing skills in a matrix environment
Ability to manage and lead change
Good written and spoken English and Danish, other languages are an advantage
Living the Thermo Fisher Scientific 4i values

Technology Operations Director Resume Examples & Samples

Develop KIPP Bay Area Schools’ Technology Strategy
● Contribute to Leadership Team’s strategic planning process, formulating the Tech department’s 4-year plan and updating it annually
● Optimize division of tech responsibilities between the Regional Support Office and our schools (centralized vs. distributed, standardized vs. customized)
● Determine likely evolution of school bandwidth needs
● Evaluate options and determine the appropriate regional direction on
● Maintain a stable core IT infrastructure (encompassing routers, servers, firewalls, network switches, wireless access points and backup power supplies) and project manage all upgrades, standardizations and server decomissionings
● Plan and project manage technology infrastructure projects for the new builds/expansions/moves related to our regional expansion plan
● Select and negotiate multi-year contracts with key service providers, from ISPs to phone and copier companies, partnering with them to improve their service to our team
Deliver Excellent Tech Support to our Team
● Supervise our helpdesk IT partner to ensure a high quality of service
● Oversee onsite schedules and agendas
● Ensure smooth onboarding/offboarding of team members, from equipment to accounts
● Ensure our faculty and team members and students have both the devices and the digital content programming needed to be effective in their work
Steward and Manage Financial Resources
● Determine school-level tech budgets that reflect infrastructure, staff and student needs, collaborating with school leaders and regional Growth, Facilities and Finance teams
● Oversee organization’s annual technology budget and related investments
● Procure required technology hardware, software and services in a cost-effective manner
● Negotiate cost-effective contracts with third-party vendors and service providers
● Manage organization’s federal E-rate program, applying for and supervising disbursements for eligible services and infrastructure projects
Build Technical Skills and Capacity in Our Schools
● Develop processes and training related to technology management and usage to ensure that our schools have adequate access to technology and knowledge of how to use it effectively
● Co-lead a Community of Practice of school-based tech specialists with our Innovation team, supporting our region’s work in using technology to personalize learning for our students
● Co-lead roll-out of regional Computer Science curriculum
Lead and Manage Regional Technology Team
● Motivate, inspire, manage, and develop direct reports, enabling their professional growth and contribution to our team and mission
● Uphold high-performing team culture, setting clear goals and expectations, and coaching team to deliver results
● Operate with integrity, aligned with our mission and values, and ensure compliance with all relevant regulations and laws
● Unquestioned integrity and commitment to KIPP’s mission and values
● Self-starter, comfortable in a fast-paced, entrepreneurial environment
● Creative problem solver, able to make data-driven decisions that balance user needs, technical considerations and resource constraints
● Outstanding organization and project management skills, with strong attention to detail
● Excellent written and verbal communication; interacts well with people from all backgrounds/roles
● Goal-oriented, with strong initiative and ability to prioritize
● Optimistic and positive attitude; perseveres through challenges with grace
● Highly resourceful with limited budget/resources
● Bachelor’s degree required; Master’s degree preferred
● 10+ years of relevant experience managing and/or directing technical operations; experience in an educational environment a plus
● Proven team leader, culture builder, and change management expert
● Demonstrated technical and management skills

NPI Operations Director Resume Examples & Samples

Partner with the Seagate / CSG Executive management team to develop and execute a NPI pan and influence cross functional teams to develop and align on the business strategy and approach that support the market needs
Drives the strategic plans for the team to execute using Microsoft Project and Excel
Develops processes in support of global production planning and schedule attainment
Build and developing a strategic NPI Team with strong skills and knowledge
Supports the sustaining global production operations by ensuring schedule attainment
Represent the Product Core Team for all NPI Operations and Material & Supply Chain Responsibilities
Works closely with global supply chain leaders to secure schedule understanding and commitments to requirements
Develops and manages material configurations and identifies configuration commonality & reduction
Provide materials status for Product Development Phase reviews & weekly Materials Executive review
Provide the strategy for build plans, materials transfer plan & tracking mechanisms to Contract Manufacturer (CM) to ensure conformance to schedules
Resolves barriers to schedule attainment
Supports the global supply chain managers by working with OEM channel customers in developing supply chain strategies in support of flexibility requirements
Bachelors degree in related field and 15+ years related experience
8+ years experience in Manufacturing, Materials, New Product Introduction, Project or Program Management
8+ years experience resolving Manufacturing or Materials issues
Cross functional experience on New Product Introduction teams
Proficient use of Excel, PowerPoint & Microsoft Word
Experience working with Asia based Contract Manufacturing
Industry experience with HDD or SSD or SSHD preferred

Operations Director, Materials Technologies Resume Examples & Samples

Lead the development and execution of global operations strategies and long term manufacturing plans to meet business objectives
Provide direction to multiple global, manufacturing units related to production, maintenance, and logistics
Ensure all operations within each manufacturing unit, distribution chain and customer interface are carried out safely in accordance with the company’s EH&S policies and procedures
Partner with Supply Chain Management to ensure the business segment is able to meet demand and is profitable as it relates to purchase and allocation of raw materials including inventory and capital investments
Promote the development of a continuous improvement culture, including Lean Six Sigma tools
Scope and advocate ways to improve facility competiveness including capital projects and innovative methods of manufacture
Champion strategic operations initiatives and projects to ensure timely approval and delivery
Acts as point of contact and liaison between parties (Marketing/Sales/Engineering/Operations/Vendors) to exchange processes and technical information in order to enhance the supply chain
Champion implementation of process improvement initiatives (e.g. supplier or customer business processes or practices) in order to benefit the company, suppliers, and/or customers by directing supply chain activities involving external suppliers, functional peers, and sales teams
Consult with customers, sales, and suppliers in order to improve performance, products, and services or operational solutions
Analyze performance data in order to identify business plan variances using established systems and ad hoc problem solving
Collaborate with the R&D on new products in order to identify and resolve potential issues with ingredients or materials required for production
Participate in the due diligence process for new business acquisitions
Interpret feedback from stakeholders to evaluate performance of products, processes, and innovation using trend analysis and other tools in order to determine whether to approve, reject, or modify commercialization plans
Responsible for the overall development and implementation of a global operations and manufacturing strategy and ensuring global alignment of the processes
Demonstrated change management skills
Ability to work across teams, departments, businesses, and cultures
Demonstrated ability to successfully manage multiple projects from conception to completion in a fast-paced, global, team environment
Demonstrated ability to think strategically, plan and execute strategies to drive business growth and alignment
Proven ability to manage direct reports and the broader operations organization including those based in other regions of the world. Ability to participate in and lead cross-functional teams, as needed
Strong business acumen with short- and long-term profit orientation
Global orientation and intercultural skills
Inspiring and energetic with a demonstrated ability to motivate and lead at all levels in the organization
Ability to travel globally
BS/BA in engineering or another relevant technical field required
Chemical industry knowledge and experience preferred
Minimum of 15 years experience in a manufacturing environment to include 10 years leading professionals
A strong background and experience in cross-plant best practice sharing EHS issues
Come from a continuous improvement culture
Have in-depth experience in manufacturing and network optimization
Have experience in management of multiple facilities in multiple regions
Be a team player with the ability to work successfully across all levels of the organization
Possess demonstrated focus on Environmental, Health and Safety issues
Six Sigma, Lean and S&OP experience highly desirable

Acute Regional Operations Director Resume Examples & Samples

Proven experience identifying and driving for growth in your territory
Healthcare site management preferred, ideally multi-site management
Available for moderate travel (25%-50% overnight)
Philosophies that align with our core values

Group Regional Operations Director Resume Examples & Samples

8+ years of progressive management or consulting experience
MBA or related graduate degree
Demonstrated track record of successful fiscal and operating management
Experience working with hospital C-suites and/or physicians is a plus
Prior healthcare industry knowledge and experience is a plus
Ability to travel up to 50% throughout the "Galaxy" Group / Southwest market to inspire growth in the modality
Passion, innovation, executive presence and leadership are key ingredients we seek for this critical role in our Village

IT Operations Director Resume Examples & Samples

Hires, trains, conducts performance evaluations, and supervises the workflow for designated staff. This includes initiating promotions, transfers and disciplinary actions. This includes establishing priorities, workloads, controls and work procedures, as well as determines resources needed
Participates and may lead task forces to plan, implement, and coordinate facility activities to maximize service quality, effectiveness and efficiency
Participates in the design, direction, and coordination of information technology projects, systems or applications. Ensures that department and company standards are implemented and consistently adhered to, ensuring current and future reliability and functionality
Identifies, investigates, tracks, and resolves project, system or application errors ensuring the solution is timely and of acceptable quality
Provides expertise and direction while participating in the planning of information technology department and customers strategic objectives and goals
Participates in feasibility studies, request for information/proposal (RFI/RFP) assembly, return on investment (ROI) calculations, capital or operating budgets or other high level strategic planning sessions
May conduct project planning for assigned work streams following the current selected methodology including: managing tasks, deliverables and milestones; identify and track project issues, risks, decisions and action items; will perform weekly status updates and update team dashboards; manage changes to plans through change controls and re-base lining processes; plan & schedule meetings as necessary, create agendas and documenting minutes; help prepare work stream deliverables

Site Operations Director Resume Examples & Samples

Education: Business Degree or related, preferably MBA level or similar
Minimum 10 years of relevant experience, with demonstrated track record of achievement and growth in a leadership role
Extensive and broad managerial experience in team management (ideally 50+ employees)
Able to make decisions with limited, but pertinent information to keep performance on track
Supply chain and cross-functional knowledge; strong skills and experience with diagnosing and resolving complex issues and identifying transformational opportunities
Advanced communication and presentation skills in English are mandatory. Other languages are of advantage
A Multinational, dynamic environment
Continuous challenges and opportunities
Real impact on our processes and service delivery

Senior Operations Director Resume Examples & Samples

Supervises assigned technical and administrative staff, including subordinate managers and directors, and performs personnel actions including hiring and performance evaluation
Performs program financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation, and profit enhancement
Develops, reviews, and approves plans, schedules, consulting agreements and other program documents
Prepares and provides various reports and technical reviews to senior management as requested

IT Operations Director Resume Examples & Samples

Define upstream IS strategy and architecture based on Thales Canada business objectives and within Group Governance and Strategy
Maintain and ensure ICT support in accordance with agreed upon Service Level Agreements (SLA)
Manage internal and external resources (staff, vendors, suppliers, etc)
Prioritize (together with Projects) all Work Demand, planned and unplanned
Provides Service to users and ICT customers across the ICT footprint using resources from the resource pool
Manages the Customer Interface for ICT, ensuring customer input into work prioritization, and feedback and communication of any impacts of such prioritization decisions to the customers
Maintains for Configuration Management records of deployed ICT assets (H/W and S/W) and associated maintenance and licensing, and Controls proliferation and obsolescence of said ICT assets
Functional management of IT/IS staff. Supports Staff Development plans as defined in conjunction with the Continuous Improvement Manager
Oversee the IT Help Desk and ensure strong relationships with the project management team
Strives to improve customer satisfaction through service improvement
Develop usage of IS, identify evolution needs and contribute to continuous improvement of tooled processes and therefore to the efficiency of Group businesses
Protect the Group Information and IS assets managed by the IS
Guarantee compliance to laws and regulations,
Ensure the disaster recovery
Develop audit mechanisms, procedures, and reports to communicate adherence and compliance to policies and procedures
Identify, implement and partner with organizational teams to implement process and procedures to eliminate deficiencies. Create efficiency and accuracy through effective processes and procedures
Develop internal KPIs around all internal business processes to provide near-real-time views of current operations
Develop departmental goals and staff expectations to achieve corporate missionManage, control and optimize the IS by ensuring their performance and their value against costs incurred, manage IS budgets
Assess the strategic technology needs and incorporate structure to ensure alignment with underlying business plans
Works closely with the IT executive staff and decision makers to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization
Works with business leaders to ensure that reporting solutions are providing the right information and that the information is accurate and timely
Establish and communicate a vision for strategic information, technical solutions and process
Responsible for Operations Strategy inputs to the CIO
Must demonstrate a background capable of filling the responsibilities listed above
Bachelor's Degree required, preferably in data processing or computer science
Project Management certification preferred
10+ years’s proven track record in operations service leadership role
Only candidates able to obtain Canadian Control Goods registration and Reliability status will be considered

Operations Director Resume Examples & Samples

Participate with executive management to establish strategic plans, objectives, initiatives, and work plans
Identify, research and manage service level risks related to scheduling and staffing; determine resolutions and execute to ameliorate risks
Analyze client metrics and staffing on a consistent basis to maximize efficiency for all operations across multiple programs and clients
Plan for growth due to seasonality, special events, and other patterns affecting clients
Build collaborative relationships between project offices, operations, training, human resources, capacity planning and others as needed to ensure objectives are met and exceeded
Interact and consult with human resources on matters of recruiting, training, hiring and attrition
Develop program performance goals and objectives and monitor achievement of such goals
Develop, cultivate and maintain effective relationships with all clients in the portfolio. Establish routines which include monthly interfaces with every client to review deliverables, contract performance and thought leadership concepts to improve client’s performance and operations
Interact with other Directors and Vice Presidents and facilitate collegial relations across business lines
Perform other duties as assigned by leadership
At least seven (7) years related work experience required
At least five (5) years' management experience required
Strong understanding of staffing, scheduling and attendance administration required
Background in Human Services and/or state government contracting preferred
Strong relationship management skills with the ability to relate to people at all levels of the organization required
Business analytics, BPM, Six Sigma, other process improvement exposure preferred
Ability to perform comfortably in a fast-paced, deadline-oriented work environment with minimal supervision

Highways Operations Director Resume Examples & Samples

A degree in Civil Engineering
CEng MICE
Several years of experience in the highways sector including new build and improvement ideally with experience of delivery within the Strategic Road Network and Local Authority works programmes
Experience of liaising/negotiating with client representatives and staff at a senior level
Experience of working with Client organisations to help them realise development ambitions including developing delivery strategies and identifying funding streams
Thorough understanding and practical application of the DMRB majoring on multi-disciplinary coordination
Workload and resource management skills
Capability to oversee tasks and costs and deliver programmed work on time and under budget
Good IT and presentation skills
Experience of motivating and driving delivery teams
Confident with proven interpersonal and communication skills
Relevant Health and Safety training in the infrastructure sector
Good working knowledge of different contract types and procurement options including but not limited to NEC3
Good working experience of ECI or Design and Build projects
Experience of construction techniques and supervision as NEC PM and or Supervisor
PRINCE2 Accreditation
Post Graduate Management Qualification
Track record of innovative delivery and thought leadership

IT Operations Director Resume Examples & Samples

Strong leadership capability, executing as appropriate in the areas of responsibility
Advanced knowledge of business operations and processes
Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment
Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms
Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
15 or more years in IT and business/industry
Five to seven years of leadership responsibility in managing multiple, large, cross-functional teams or projects and influencing senior-level management and key stakeholders
Extensive experience in managing infrastructure and operations

Regional Operations Director Resume Examples & Samples

Works with lab managers to identify and implement optimal structure and core processes for the lab operations
Oversees individual Lab performance against Corporate Service and Quality standards and objectives
Establishes manufacturing policies & procedures in the areas of Lean Manufacturing techniques, materials usage, shipping & receiving, capacity planning, production scheduling, safety, customer satisfaction, employee relations and Key Performance Indicators focusing on continuous process improvement philosophy
Leads safety initiatives and compliance within the region working closely with lab management and OTG
Recommends and implements strategic changes in manufacturing and operations strategy for the Region
Builds, develops and manages operations leadership team capable of carrying out needed operational strategies
Develops the managerial and supervisory skills of direct reports; coaches for high performance
Facilitates vertical partnerships between labs, customers, sales and Region organization
Translates the overall direction of the region into a flexible Area-specific strategy that will achieve plan. Seeks and implements best practices. Uses formal and informal communications to build excitement about the strategy and keep employees informed and motivated
Provides individual team members with aggressive and clear performance objectives directly tied to the Region strategy. Contributes input to set operational budgets, forecasts and profit targets. Manages against key objectives; makes tough people calls
Leads the process of making trade-offs across the group to balance demands and competitive pressures with the expectation to achieve P&L and growth requirements for the region
Conducts monthly financial reviews with management teams for each location
Leads by example an obsession for customer service through direct and broad exposure. Focuses team on monitoring changes in the market and customer base and offers input into the creation of effective marketplace responses. May represent the area at customer events and builds customer loyalty
Prioritizes and invests in the development of the organization and its people. Ensures rewards reflect the value of the employee’s contribution to the business to the extent that they fall within established guidelines within region and the Essilor Labs Group
Bachelor’s degree in process engineering, manufacturing or related field or equivalent experience
7+ years previous management experience with manufacturing systems development & deployment
Previous experience leading process improvement initiatives within a production environment utilizing Lean Manufacturing and 6 Sigma tools and processes
Previous experience with demonstrated successes in organizational development
Minimum prior P&L experience of $20 million, proven record of profit
Has assisted in developing and implementing a successful business plan
Demonstrated strong communication and people skills
Must be able to travel as needed to meet the needs of the lab operations

Global Service Operations Director Resume Examples & Samples

Facilitate the development and implementation of the approved strategic and 3 Year plan for Global Service
Work closely with all service delivery Regions to implement the agreed strategic and operational plan
Work with the Strategic Business Change and Technology (SBC&T) team to drive the Global Services technology initiatives
Maintain the Global Services relationship with Innovation (service engineering, portfolio development) and Manufacturing / Supply Chain (service requirements, spares logistics process, FCO design and management, reliability, serviceability, training and documentation, etc.)
Takes a leadership role in driving global service change initiatives such as FSE efficiency, Servicedesk development etc
Establish Operational Level Agreements (OLAs) with relevant functional departments
Owner of Global Service balanced scorecard (global scorecard development, KPI tracking, reporting)
Act as the primary point of contact in Global Service for Elekta2020 change initiatives and interface with any external consultants
Reviews, approves, and implements the operating plans, budgets, policies, and procedures for Global Service Operations (based upon approval by the SVP Global Service)
Measure and review performance for Global Service operations and report performance to GS Leadership team and Executive Management
Maintains an understanding of competition strengths and weaknesses as well as market trends as it relates to service and support for major competitors
Maintains current, up-to-date awareness of trends in the service industry. Bring best practices into Elekta’s service business
Incorporates Elekta Values into all department functions and responsibilities
Coordinates the service report processes, i.e., monthly reports, monthly bidding activity reports, quarterly status reporting, etc
Ensures that all activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations
Maintain appropriate communications within and between various functional areas within Global Service
Is a formal member of and active contributor to the Global Services leadership team
Communicate and ensure compliance with Elekta’s Code of Conduct
Perform other related duties as assigned or requested by the SVP Global Services
Bachelor’s Degree and/or ten or more years of successful leadership experience within the service/technology industry required. Experience in the medical capital equipment industry preferred
Experience from a heaviliy regulated business environment a benefit
Demonstrated ability to develop and manage, and deliver budgets
Effective team building skills, organizational and staff development
Demonstrated aptitude for strategic thinking and the ability to implement through others
Proven ability to problem solve and strong negotiation skills
Experience in managing customer relationships effectively
Experience in maintaining a strong relationship with sales teams
Excellent communication skills (verbal and written). Ability to speak and present publicly. Fluent in English
Flexible style (“do whatever it takes” approach)
Strong in building and maintaining successful and effective working relatationships with both direct reports, Service management team members and other colleagues within the Group
Personality based on strong ethical standard, values and good judgement
Availability for extensive overnight international travel
Computer application skills, Microsoft, business intelligence, cloud solutions

Senior Operations Director & Site Leader Resume Examples & Samples

Master’s degree in engineering and/or MBA
15+ years of manufacturing or operations experience, 10+ yrs. at leadership level
5 years manufacturing experience in a regulated medical industry
Extensive knowledge within medical device manufacturing and related regulatory and quality industry
10 years Continuous Improvement through Lean or Six Sigma
Operations, plant management/general manager domain expertise
Demonstrated ability to lead, develop and execute strategy in a large complex fast-paced and highly competitive business environment, with the ability to understand financial impacts of leading a manufacturing and R&D site
Business acumen: understanding how the business projects patient demand, revenue and cost projections, and how the Operation impacts the targets and opportunities
Effective leadership in the context of a VIS – to improve and ”Re-Invent” the OC site while delivering Service, Quality, Cost, and Development and Technology innovations
Chooses the right set of business goals, is able to manage risks and making strategic bets that will result in significant improvement
Effectively leadership in organizational, structure and talent development
Recognizing and leveraging talent and knowledge prowess to develop competitive advantage and addressing obsolescence
Demonstrated experience in change management, business and culture transformation and accelerated improvement of organizational performance and mastering the results
Lead alternative solutions by changing assumptions with the current way of doing things
Demonstrated ability to recognize and drive resolution of critical irrational complex and systemic problems
Effective leadership and collaboration with cross-functional matrix, and cross-geographical stakeholders
Strong influence and results-based with rigor for planning and execution, with a strong track record of success working within a global and complex matrix organization
Demonstrated ability to recruit, engage and develop talent
Excellent written, verbal and presentation skills
Experience leading manufacturing operations and plant level
Experience working with tissue or biologics and/or manual sewing processes

Operations Director Resume Examples & Samples

Increasing tenant and guest satisfaction through property enhancements
Supporting an environment that increases tenant sales
Fostering a team environment between Hines staff and tenants
Preventative maintenance and safety practices that will enhance the value of the property

Operations Director Resume Examples & Samples

Create and implement a change mgmt and communication strategy and plan, focused on stakeholder engagement
Work closely with leadership and stakeholders to promote mDNA data & analytics capabilities to address critical enterprise needs
Implement program management techniques to drive execution and monitor progress of various mDNA initiatives
Support the design and implementation of new operating model processes
Support data & analytics community of practice engagement
Create and manage measurement systems to track adoption and change mgmt success
Create and enable reinforcement mechanisms and celebrations of success
Build credibility and partnerships across levels and functions (including Corporate Marketing, Communications, HR, Talent Acquisition, IT Change Leadership)
Support ad-hoc projects
Extensive experience using project/program management techniques to organize work and deliver results on time and on budget, while coordinating across several stakeholders
Strong proficiency in change management techniques required to deliver enterprise change efforts, which contribute to the adoption of services and success of an organization
Experience managing and delivering on all phases of IT projects for a large, global corporation
Excellent interpersonal and communication skills, including knowledge of communication, dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media to connect with people inside and outside of mDNA
Ability to develop and execute a strategic business development plan
Prior experience in a change management, process design, and/or biz dev/strategy role
Appreciation for and curiosity about data & analytics as a service
Strategic mindset and problem solver
Team player who is adaptable to a fast paced and quickly changing environment
Fast and capable learner, enjoys process improvement projects
Results oriented, enthusiastic, creative thinker
Experience or interest in healthcare

Operations Director Resume Examples & Samples

Development and implementation of production concepts and programs
Instructions and coordinating the production department
Responsibility for the preparation and observance of the budget, "Operations"
Ensuring optimal production and maintenance costs
Ensure effective warehousing and logistics
Implementation of CIP and Operational Excellence projects
Participation in product development
Management of employees / inside of the unit "Operations" and implementation of employee-development programs in collaboration with the Human Resources Department
Develop and achieve annual budget for Operations
Develop capital expenditure justifications and recommendations
Degree qualified, ideally pharmacist
University Degree in Life Sciences, Engineering, Manufacturing, Operations, Business, Logistics or equivalent experience
10+ years of progressively increasing managerial experience in pharmaceutical environment (It is essential that the position holder have experience of the pharmaceutical sector, ideally with knowledge in manufacturing and packaging of solid dose forms)
10+ years’ experience in management positions

Operations Director Resume Examples & Samples

Stays abreast of industry trends and important pending legislation impacting business
Identifies and collaborates with internal and external resources and experts
Approves purchases contracting expenses and may manage vendor relationships
Allocates human and financial resources as appropriate to ensure objectives are accomplished
Searches and pursues revenue generation opportunities and effectively manages to ensure that new revenue is realized
Trains managers on financial matters related to performing job responsibilities
Identifies areas for risk
Fosters proactive continued quality improvement
Ensures and maintains highest integrity and honesty in all business activities
General knowledge of reimbursement and patient assistance programs and database elements and functionality; operational policies and processes particularly distribution/interfaces
Working knowledge of Microsoft Office

Operations Director Resume Examples & Samples

Provide commercial focus for the Unit, balancing legal, contractual, technical and financial aspects on projects to manage the overall risk profile of the business
Provide continued momentum in closing out historical projects and ensuring a positive impact on working capital
Providing operational support and management as required to divisions across the Unit
Providing support to big bids and prospects
Identifying and delivering business improvement initiatives, including the development of a ‘lean’ approach to operations
Promoting positive project delivery with an emphasis on smarter delivery, cost management and revenue growth and a focus on project budgeting and reducing deteriorations and loss factor
Participate in Unit commercial activities including, risk committee, finance meetings etc. Through these fora, identify areas of additional focus and evolve role to suit
Strategic office management and coordination across the Units and various stakeholders within India
Recognised university degree and post graduate professional qualification
Minimum 20 years’ experience in successful delivery in the engineering consulting sector
Overseas experience or significant international exposure
Proven track record of developing, winning and delivering profitable projects
Ability to demonstrate a well-rounded commercial approach
Demonstrable track record of successful delivery in a multi-disciplinary environment
Experience in building and managing high performance teams
Proactive orientation with a sense of urgency and tenacity
Ability to be a motivational and empathetic leader of staff
Good interpersonal and strong presenting skills
Politically aware and astute
Ability to manage a high level of ambiguity and complexity

Operations Director Resume Examples & Samples

Drive EHS excellence in all Engineering Plastics/TPU facilities in North America
Manage the capital planning process for Engineering Plastics/TPU which includes idea generation, spending, and the execution of projects on time, on scope, on cost
Support and participate as a Steering Team member on Engineering Plastics/TPU Commission “S” projects
As Process Optimization Expert, work with all levels of the organization to drive continuous improvement, resolve technical problems and optimize operations
Drive Operational Excellence and STAR goals in the Engineering Plastics/TPU Operations
Manage and provide guidance for effective asset performance through collaboration with asset effectiveness teams, maintenance, and technology
Own the execution of key production KPI’s for all Engineering Plastics/TPU facilities
Assist plant managers with the evaluation and prioritization of investment projects
Collaborates with Saes, Product Manager & Supply Chain Personnel to resolve customer concerns and enhance customer relationships
Coordinate and manage the annual operating budgets for Engineering Plastics/TPU
Manage fixed costs through cost center management and review process
Manage department cost center through personnel, budget and project development, execution and coordination
Manage a diverse team to achieve business objectives. This includes development and tracking of business goals
Drive process for tracking, reporting, and the execution of OpX/ICON projects
Work with global EHS and local EHS groups to ensure that all Process Safety Guidelines are followed in all Engineering Plastics/TPU plants
Work on global benchmarking teams to help translate and drive site and process improvements
Provide a strategic direction to optimize the asset network and performance
Provide support and oversight to ensure audit performance is not only “green”, but provides year over year improvement
Work with Operations to reduce/eliminate internal rejects, and improve First Pass Yield percentage
Role model and enable development of competencies in others needed to implement BASF's strategy
Establish and support a safety culture in which all accidents are preventable

League Operations Director Resume Examples & Samples

Report directly into our Sr. Director of League Operations on all things league and event related
Manage a product from the ground up including working with league officials, publishing partners, production vendors, and broadcast production teams
Manage a P&L around project verticals
Work with business development team on all new tournament business
Manage a team of full time employees focused on a variety of esports titles
Manage and scale large volumes of event contractor teams during live events
Work with publishing partners on tournament projects
Work with our sales team on creating packages and other offerings around new initiatives

Operations Director Resume Examples & Samples

Salesforce application experience
Ability to work with people from different functional areas and at varying levels
Technical expertise in measurement and numerical analysis; financial modeling
Ability to design and leverage computer-based systems that provide managers with the tools to organize, evaluate and efficiently manage departments within a business function or market segment
Ability to assess organizational learning needs and design/deliver programs and curricula
Ability to manage the effect of new business processes and changes to organizational structure
Ability to identify and solve problems
Ability to explain difficult concepts
Ability to follow up – know when to follow up and how to follow up in an appropriate manner
Strong desire to continuously identify ways to improve and/or simplify the operation of the business
Willing to perform detailed, operational tasks as required by the business function or market segment
Knowledge and skills within one of the following specialty areas: Sales, Product, Customer Implementation, Partner Management, Application Development or Customer Support
Knowledge and skills of processes used by the various business functions
Knowledge and skills of specific tools used by the various business functions

Operations Director, Kantar Insights Mexico Resume Examples & Samples

Manage the activities of Operations teams in Kantar Insights Mexico, ensuring both quality and efficiency (speed and cost effectiveness) for client deliverables
Lead the transformation process in Operations for Kantar Insights Mexico: Implement global solutions for Kantar Mexico; Integrate operational areas of Millward Brown and TNS Mexico; Develop Design and Delivery function to embrace a customer-centric culture that yields improved operations with reduced delivery times; implement our Latin America operating model in Mexico
Continue automation and migration of interviewing and data collection to mobile devices
Collaborate in regional and global initiatives, developing personal top-to-top relationships with Kantar business leaders and key suppliers
5 to 10 years’ experience leading data operations teams in medium/large complex matrix organizations
1 to 3 years’ proven experience in leading transformation initiatives, successfully overcoming operational challenges to reduce cost and delivery time while improving quality and achieving high levels of customer satisfaction
Excellent communication and skills to lead teams, colleagues and clients to achieve results through collaboration
Experience building, leading and developing effective teams that deliver top results
Business level written and spoken fluency in Spanish and English, with Portuguese desirable
Experience managing the entire process of market research studies from data collection to client deliverables is ideal; if not, interest to quickly learn and stay current on industry trends
Undergraduate university degree, with postgraduate degree and/or additional project management and market research certifications desirable

100

Operations Director Resume Examples & Samples

External Innovation and Scientific Outreach
Structure
Innovation Arm of SSEEI
Developing and Maintaining Capability
Participate on SSEEI LT, work with the PDMS and GTS counterparts, represent SSEEI on various PDMS governance bodies
Assist with identifying and mentoring a pool of high potential candidates that can be developed as part of a targeted scientific development and diversity program, could become the next generation of leaders that will support the PDMS requirements in the future. Act as mentor for next generation Bridges and Gold candidates
Work with the Innovation Lead, Strategic Business Support team and the appropriate Value Stream leadership team to conduct a ‘gap analysis’ annually of the academic institutes to build relationships. This will include leveraging the participation in external fora, to assist in identification and sourcing of new talent and capabilities to meet the emerging requirements within PDMS
PhD in an Engineering/Science related discipline with at least 5 years of experience OR a MS in an Engineering/Science related discipline with at least 10 years of experience
Large and/or Small molecule experience is required
At least 5 years of people management experience is required
Pharmaceutical industry experience is required
The candidate will be recognized as an industry peer leader in the field
Experience in the end to end process of successfully delivering projects is required
Prior Lean, Six Sigma, and/or Continuous Improvement experience is preferred
Prior experience managing initiatives resulting in long term sustainability is required
Requires up to 30% international and domestic travelR&D

101

Regional Operations Director Resume Examples & Samples

Leads organization by a constant focus on the customer, building and aligning teams, and knowing how to make money
Works with others by using teamwork, displaying integrity, showing accountability, and coaching for execution , displays positive energy, and provides recognition through results
Coaches store organizations to serve customers well, keep shelves stocked, make more money, and strive to do better everyday
Support basic training of District Managers and Store Managers on Store Operating Policies and Procedures (bulletins), forms cooperative relationships with other regional business partners e.g. Regional Vice President, Human Resources, Loss Prevention and Merchandise Director to improve stores profitability
Participates in monthly financial reviews with District Managers and Store Managers and helps facilitate action plans for districts and stores who are not achieving plan
Supports Region to improve Operational Excellence scorecard
Takes ownership and accountability for pricing and regulatory visits in their respective Region and must identify and fix root causes on any regulatory visits
Takes ownership and accountability for advertising and collateral execution in all stores
18 years of age or older
5-10 years experience in in operating multi-unit retail organization
Bachelor's Level Degree in Finance or Business related field
Will travel up to 75% of the time visiting stores within the Kmart Format
Effective leadership, administration, analytical, and oral and written communication skills
Working knowledge of personal computer applications including Microsoft Windows, Word, and Excel
Strong knowledge of store operations and has the ability to translate business objectives into mathematical models
Process driven possess organizational skills to drive disciplined processes across entire region
Field management experience

102

Inpatient Operations Director Resume Examples & Samples

Facilitates multiple interdisciplinary teams; including the collection, dissemination, and organization of meeting tools, data, and assignments
Analyzes comparator and benchmark data to make operational, cost and process efficiency recommendations in line with facility or team operational and financial objectives
Participates in updating the Performance Improvement toolkit and other process improvement methodologies for throughput and unit utilization departmentally focused engagements in areas related to bed management such as Case Management, EVS, PAS, Radiology, Laboratory, Pharmacy, Therapies, specialized nursing units, and support services
Directs and develops operational plan solutions and maintains project work plans
Serves as a liaison between Site Lead and hospital team members
Develops strategic documents, such as: communication plans, detailed project plans, process maps, and project updates/presentations
Manage projects to ensure smooth execution of newly implemented processes
Designs meaningful and realistic action plans for the implementation of process improvement ideas
Facilitates “Rapid Design” sessions in order to lead teams in brainstorming sessions on identifying new process improvement, throughput, cost savings and/or revenue enhancement opportunities
Escalates issues to Site Leader as necessary
Master the use of the PI Bed Management, Throughput and Unit Utilization toolkits for all phases of performance improvement projects, including at a minimum
7 years professional work experience required
Experience within healthcare operations and hospital finance knowledge required
Must have strong analytical, written, verbal, meeting facilitation and presentation skills
80% travel required

103

Integrated Compute Operations Director Resume Examples & Samples

Define and implement strategic operating model for Integrated Compute Operations. Ensure this model is targeted at driving high levels of stability and automation
Workforce management, recruitment, development and motivation
Accountable for overall stability, operational efficiency and control effectiveness of the Integrated Compute Platform
Work day will include on call 24 x 7 support for any critical production impacting problems or outages that should occur; and will provide support on Priority1 bridge calls at any time to help triage, mitigate, and drive problems to resolution in an expedient manner
Work closely with Engineering and LOB partners to define, drive, and report on strategic programs that continuously improve stability, efficiency, and performance of the infrastructure
Play a key role in defining SLAs and managing processes that enable satisfying or exceeding those SLAs, and will participate in any post mortem documentation and reporting activities relating to outages and missed SLAs
Drive vendor performance including operational excellence and innovation in partnership with GTI Engineering Groups
Advanced Budget planning and maintenance will include forecasting, business case development, personnel training/travel plans and/or educational and logistical purchases
Develop and communicate to senior management on a monthly, quarterly, and annual basis a business plan that outlines the goals and strategic objectives for the Integrated Compute Operations team
10-15 years of leadership experience in large-scale, high-availability environment
Strong knowledge of infrastructure operations, engineering and agile software development
Experience building, developing and motivating diverse teams with global responsibility
Motivated to work in a high pressure, dynamic operations environment, available on a 24x7x365 basis in order to meet service requirements
Deep understanding of Compute, Storage and Networks operations
Strong working knowledge of orchestration, monitoring and instrumentation solutions
Experience transitioning to virtualized, data driven, software defined environments
Proven ability to innovate creative and practical solutions to deliver business value
Bachelor's degree in Computer Science or related field
Experience building and leading SRE or Devops organization
Good working Knowledge of Linux and ESX Platforms
Understanding of Cisco Application Centric Infrastructure

104

Hiim Document Imaging Operations Director Resume Examples & Samples

Provides oversight to facility HIM Document Imaging Managers
Establishes management controls to monitor work queues, workflow and system processes
Ensures established quality and productivity measures for record processing team are being monitored and met
Works with management team to establish staffing patterns to meet the expected turnaround time for record processing, ensuring adjustments to schedules are made as needed
Coaches and mentors management staff and assists with coaching other staff , as needed
Proactively manages the implementation and ongoing projects, as well as tacking barriers and accomplishments
Recruits, evaluates, trains and provides leadership and direction to direct reports
Assists in development of strategy, goals, objectives, budgets, and performance standards for all document imaging functions
Responsible for identifying opportunities for process improvements to reduce costs and improve service in accordance with CHS policy
Ensures a thorough orientation and training process is in place for all scanning center staff
Works effectively with business partners, including but not limited to the facility HIMD and other facility leadership, as well as working closely with other scanning center management staff
Communicates timely and effectively with the Senior Director HIIM Document Imaging Operations and other corporate leaders as required
Issues disciplinary action as necessary in accordance with CHS policy
Completes and conducts performance reviews for direct reports
Ensures safe work practices are being followed
Maintains confidentiality of patient health information in accordance with federal, state, local and CHS policies
Promptly reports issues or trends to the Senior Director of HIIM Operations
Travel to other scanning sites as necessary
HIM Document Imaging Managers
Certification as an RHIA or RHIT required
Minimum 3 years’ experience in acute care hospital HIM department
A minimum of 5 years management/leadership experience required
Knowledge of federal, state and payer medical record completion requirements
Experience in small to mid-size hospitals
Preferred knowledge of information systems and healthcare applications in addition to database applications and report writing software
Preferred experience with electronic record systems - McKesson Horizon Patient Folder , HMS and Cerner specifically

105

Operations Director, Swing Beds Resume Examples & Samples

Planning, development and evaluation of Swing Bed Services within CHS-affiliated organizations including, but not limited to
Routinely conduct on-site and remote evaluation and support of program management, regulatory/accreditation compliance, performance/outcomes improvement, and resident safety
Prepares a detailed site visit report documenting observations and recommendations that will be submitted to the Hospital CEO, Division and Post Acute IP Department
Develops and establishes an organizational structure to facilitate efficiency, to enhance quality, and to promote intensified volume growth
Identifies, ensures and participates in the development and revision of policies, procedures, processes, protocols and standards of care, incorporating conditions of participation, state regulations, and Best Practice and disseminates changes to Swing Bed and facility leadership
Monitors and takes appropriate action to identify deficient areas or situations regarding a safe resident care delivery systems and resident satisfaction
Maintains knowledge of management, leadership, motivational, time management, change theories which apply to Swing Bed services
Ensures/directs as appropriate sales/marketing plans/strategies/ that will enhance/build relationships with new and existing customers
Will serve as a resource and leader in the development of a start-up Swing Bed Program
Attends and participates in Post Acute corporate meetings
Evaluates the efficiency and effectiveness of the Swing Bed Program activities
Assists the Hospital/LTC business office to ensure effective accounting and billing systems with back-up mechanism
Ensures complete and effective Quality Management program
Ensures standardization of policies, procedures, and processes of each agency to promote efficient operations
Assist Hospital/Long Term Care Leadership in budget preparation for the Swing Bed service line. Reviews/analyzes financial performance of each unit and makes recommendations to Leadership as needed to maintain financial integrity
Participates with Hospital Leadership to identify and maintain a qualified leader for each unit
Displays cooperation and flexibility in meeting position requirements and adhering to organization policies and procedures
May be required to disseminate information regarding Swing Bed financial, operational and resident performance at Divisional Operations or Strategic Meetings
Maintains ongoing liaison between Swing Bed Facilities and Divisional Presidents/Vice Presidents
Collaborates and guides Swing Bed Hospital leadership to solve problems, improve resident care, and meet goals and objectives with minimal cost and rework
Ensures accuracy of public information materials and activities
Utilizes staff input, to formulate specific and measurable long and short term Swing Bed Program goals, objectives and then collaborates with leadership to meet those goals
Monitors and Ensures effective utilization of equipment and human resources within the Swing Bed Program, suggesting and implementing recommendations for cost control
Utilizes and improves clinical organizational system and resources to ensure quality resident care and optimal staff morale and satisfaction
Assumes accountability and responsibility for one’s own decisions and actions, objectively analyzing and responding to others critique of own performance
Complies with corporate and departmental policies and procedures
Employee must be able to travel independently for frequent/extensive business travel
The employee will be frequently exposed to public (airports/hotels/etc.) as well as healthcare environments
Bachelors degree Business or Healthcare related field; Master’s preferred
5 years Swing Bed experience in Hospital and multi-facility management
Extensive knowledge and understanding of Federal and State laws, guidelines pertaining to The Joint Commission, Medicare and Medicaid, and other insurance and payer sources
Ability to lead and motivate people to achieve growth and quality targets
Sustainable ability to effectively communicate with Leadership

106

Regional Operations Director Resume Examples & Samples

Knowledge of health care administration and clinic philosophy and policies and operating procedures
Knowledge of fiscal management systems and techniques
Knowledge of human resource management practices including supervision and staff development
Knowledge of governmental regulations and reimbursement requirements
Knowledge of computer, systems, and applications
Skill in developing and maintaining effective relationships with staff, clients, regulators, and public
Skill in organizing work to achieve clinic goals and objectives
Ability to monitor quality control standards
Ability to communicate clearly

107

SSC Operations Director Resume Examples & Samples

Oversight and responsibility for leadership and management of the SSC’s daily operations for assigned functions
Implements policies, programs and actions plans to ensure successful development of managers and team members
Accountable for translating SSC service standards and policies into expectations for direct and indirect reports
Ensures appropriate systems and processes functioning appropriately to provide safe, efficient and customer-focused services to internal and external customers
Accountable for meeting productivity and quality standards for processes and production for assigned departments and functions
Ensures compliance with all applicable federal, state and corporate regulations, policies, and rules within areas of accountability
Responsible for adherence to established budget for assigned areas of accountability and explanation of any variances
Accountable for monitoring and achievement of assigned performance targets for areas of responsibility
Evaluate new initiatives and best practices to elevate performance in assigned areas
Promote teamwork and a professional environment via helping co-workers when needed while portraying a positive attitude
Assist with resolving patient, physician and interdepartmental complaints and misunderstandings
Demonstrate ability to be flexible and organized while functioning well under stressful conditions
Performs other duties as directed by the COO and Vice President
Knowledge of PFS processes from scheduling through agency placement and final account disposition
Effectively utilize Microsoft Office tools (Excel, Word, Access and PowerPoint)
Highly developed written and verbal communication skills
Must be able to work independently in a manner to achieve goals, objectives and productivity requirements
Knowledge and use of Ontario Artiva, Hyland OnBase, HMS, Meditech, McKesson Star and Siemens Patient Accounting Systems are a plus
Bachelors or Master’s degree in Business, Accounting or Hospital Administration highly preferred
Strong analytical skills and ability perform according to department standards under stressful conditions
Minimum 5 years of experience in patient access or business office with at least 2 years supervisory experience

108

Operations Director Resume Examples & Samples

Achelor’s Degree in management or related field
Must have a minimum 3 years of experience supervising, hiring, training, coaching, and evaluating a medium to large size staff
Human Relations Skills including the ability to establish and maintain harmonious relationships by promoting and demonstrating Caring, Honesty, Respect and Responsibility with staff, lay leaders, YMCA members and program participants, and the public
Must be able to attract program participants through active participation in branch activities and knowledge of other community services
Managerial & Consultative Skills including knowledge and understanding of management skills in administration of the YMCA operations relating to programs, personnel, membership, fundraising, financial management, and quality control
Must also have ability and knowledge in facility operations, staff development and coaching, program delivery, risk management, volunteer development and committee work. This includes the ability to manage and delegate appropriate responsibilities to the assigned supervisors and coordinators
Must have ability to complete First Aid/CPR within first 30 days

109

Operations Director Resume Examples & Samples

Membership Growth and Retention: Overall responsibility for membership growth and retention of new and existing memberships. Manage, assess, track and improve the Retention Process. Oversee data capture, data analysis, and retention improvement
Financial Management: Develop and manage Branch Operations budget in accordance with association guidelines and practices
Leadership and Staff Development: Create and implement a comprehensive staffing, training, and individual development plan for program directors and leadership team members
Program Growth and Expansion: Overall responsibility for creation and maintenance of programs to increase member enrollment and generate increased program revenue

110

Regional Operations Director Resume Examples & Samples

10+ years of professional financial services Operational experience, some supervisory experience preferred
An ability to lead and influence people across an organization using sound judgment, successful execution of strategies; and with an understanding of how to operate effectively across diverse businesses
Experience in operations areas: Organizational management, project management, operations, technology, and finance
Proven ability to work independently and be a self-starter
Excellent written and verbal communication and analytical skills
Credible and articulate abilities to present and sell concepts and plans to multiple levels of an organization
Superior Sr. Level Desktop Presentation Skills
Proven ability to comprehend, absorb, and use significant amounts of new information
Specific proven expertise in the provision of operational services and delivery activities within a complex regional environment
Excellent interpersonal skills capable of relating effectively to a diverse range of people, personalities and styles both internal and external
Demonstrated ability to work collaboratively with stakeholders across the entire organization in establishing and building common goals and cultivating key relationships to drive performance and output
Expert understanding of all functional operational aspects and related best practices and control initiatives across the financial services industry for the provision of operational services
Influences and negotiates with senior leaders across the region and may communicate with external parties
Bachelor's Degree, Masters or MBA preferred

111

IT Asset Management Operations Director Resume Examples & Samples

Manage the operations teams which support global workstation and infrastructure assets inventory and controls
Utilize Six Sigma and project management methodologies to consistently apply best practices, and tools
Manage, contribute to and deliver on medium size IT asset management projects
Support audit inquiries on ITAM practices from customers, government associations, to-be clients and internal compliance teams; ownership of ITAM corporate policies and standards maintenance
Facilitate internal audit remediation planning, execution & communication
Facilitate and manage ITAM Policy; including regular review periods and policy exception management
Create vendor management strategies and external relationships to implement plans for hardware disposal, storage, maintenance and other services while maintaining adherence to global environmental regulations
Vendor manage global IT asset disposal partners through score-carding and SLA reporting, RFP and down select decision making; Be aware of global execution of e-waste and proper environmental procedures regarding e-waste; support NIST, R2 and eSteward designations
Execute IT asset life cycle management in support of desktops/laptops, servers, networks & telephony assets and the software that is running on them
Maintain a working knowledge of emerging asset management tools & processes, preferred
Research industry best practices and compare against the organization's practices in order to establish benchmarks for managing IT assets
Create models/metrics and analyze trends in company spending and inventory control in order to make recommendations to identify areas for asset optimization
Participate in optimizing IT operations asset life cycle management process; including desktops/laptops, servers, networks & telephony assets
Collaborate with IT operation partners and ITAM to define operational goals
Collaborate with customers to define ITAM exception reporting – identifying the data that needs to be reviewed and corrected regularly
Define and prioritize technology enhancement required to support process improvements and enhance inventory tracking
Improve tracking of IT Assets thereby maximizing or exploiting unused or partially used IT assets to achieve full efficiency and ROI from company resources
Prioritize operational work for teams to keep items running efficiently
Exposure to federal regulations and laws, including HIPAA, PII and PCI
Process implementation & re-engineering; including exposure to six sigma methodologies or equivalent
Experience with the process for yearly planning, budgeting and forecasting and ongoing project prioritization; helps to focus business peers and team on agreed upon projects and refines business value as needed
History of understanding underlying data structures and data flows as it relates to IT Asset Management processes and data management principles
Experience with the use of discovery tools and inventory data (ServiceNow, SCCM, Snow, Flexera, Altiris, HP) and utilizing this technology at all sites, with minimal exceptions
Experience reporting and presenting to executive leadership in a strategic partnership capacity, supporting other related compliance partners, including software, privacy and legal peers
Demonstrated success partnering with, leading and influencing multiple teams responsible for complex operations and related automation
Understanding of corporate policy structure, audit response, and governance
BA or Master degree in computer science, health care administration or related field preferred; or equivalent work experience
5 or more years of technical experience in Information Systems, IT Asset Management, Development or Business /Information Systems areas
Hands on experience with IT Assets Management of IT infrastructure hardware in support of a complex data center environment and/or high volume client base
Broad knowledge of current IT technologies, including desktop, distributed, network and telephony
5 or more years of project management experience
5 or more years of experience with enterprise procurement tools, vendor management and/or contract negotiation
Certified Hardware Asset Management Professional - CHAMP
Certification in IT Asset Disposition - CITAD
Certified Asset Management Professional - CHAMP
Certified IT Asset Manager - CITAM

112

Regional Hedis Operations Director Resume Examples & Samples

Technical Specifications Training
Data Preparation / Capture
Road Map Preparations
Administrative Data (Claims, Encounters & Supplemental Data)
Hybrid Chart Chase
Audits
Abstraction
Inter-rater Reliability (IRR) / Vendor IRR
Medical Record Review Validation (MRRV)
Interactive Data Submission System (IDSS) Submission
2+ years HEDIS subject matter expertise
4+ years Healthcare industry experience
Demonstrated leadership, coaching and management skills
Demonstrated ability to communicate ideas clearly and concisely; interface and present to leadership effectively
Exhibits creative problem solving skills, adapting approach as needed for each engagement
Communicate effectively and persuasively, excellent interpersonal and communication skills, both written and verbal
Build trust and form effective relationships with stakeholders and line of business leadership
Intermediate level of proficiency with Word, Excel, Visio, PowerPoint and SharePoint
Demonstrated ability to manage and develop people while prioritizing deliverables when faced with competing priorities
Proven ability to influence course of action with diplomacy and tact when others are directly accountable for outcomes
Passion for customers and a demonstrated focus on customer experience
Energy, motivation, and commitment to drive to results in a challenging, fast-paced environment
Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams
Diplomatic with strong negotiation and conflict resolution skills

113

ATS Operations Director Resume Examples & Samples

Minimum 14 years of related work experience, including managing complex projects/programs and experience managing multidisciplinary teams
FAA and US DoD Secret clearances or the ability to obtain a clearance within first year
A clear understanding of the DoD and FAA’s organizational structure, business strategy and acquisition management system, as well as, demonstrated operational experience and understanding of the FAA, the National Airspace System (NAS) and the NexGen roadmap strategy
Active Secret Clearance
Experience managing programs in the air traffic systems field, demonstrated leadership on complex programs/contracts valued at $200M or more, leading an effective project control system for developing, managing, analyzing and reporting workload and budget, cost schedule and performance. Demonstrated success in creating innovative solutions and ability to leverage processes to attain long term goals
14 Years participating in design and development activities, with a B.S./B.A. in Engineering, Science, or Mathematics Or 12 years with MS/MA in Engineering, Science or Mathematics Or 10 years with PhD in Engineering, Science or Mathematics

114

Senior Operations Director Resume Examples & Samples

Review and document standard processes and procedures within the contact centers, mail room, fulfillment center, imaging and archive, and data entry operations
Acquire deep knowledge of working systems and processes
Analyze and identify potential problem areas and recommend solutions
Present reports defining project progress, problems and solutions making recommendations on procedures for recruiting, training, processes and productivity management
Provide coaching, guidance and recommendations to Standard Operations Analytics and Business Development teams for alternative solutions for enhanced business development. These include organization and presentation of current “as is” solutions as well as the development of alternative solutions
Coach, lead and support Management on improvement opportunities ensuring compliance to corporate operational standards as well as State and Federal regulations
Monitor business metrics to ensure comprehension and that business goals are met. Metrics include but not limited to production volume, productivity measures, HR indicators and budget impacts
Support project improvement initiatives by supplementing delivery resources. Provide on-site temporary support of the local project resources upon implementation, change management or continuous improvement
Support the analysis, development and delivery of shared services deemed in the best interest of the projects
Utilize strong financial skills targeted at ROI and sustainability
Bachelor’s Degree from an accredited college or university required, preferred field of study: Business, Organizational Development or Industrial Engineering
PMP of equivalent certification or experience required or in progress
Payer or Provider healthcare administrative experience is preferred
Previous extensive exposure to the operations of contact center and back office administrative environments in either a senior direct line leadership position or through extensive hands on consulting engagements at multiple locations is required
Strong analytical and change management aptitudes required
Experience with identifying and implementing sustainable “best practices” required
Strong financial skills, targeted at ROI and sustainability of margins is also critical
Excellent organizational, interpersonal, written and verbal communications skills
Strong relationship management
Ability to perform in a fast paced, flexible and deadline oriented work environment
Flexibility to travel, at times extensively, is also required in order to be hands on at various projects
Multiple years’ experience in leading various small to large size contact center, mail room, fulfillment center or data entry operations are preferred
Healthcare domain is a plus, but ability to study, understand and analyze improvements in operations methods is a must
Process re-engineering or change management project experience in personnel intensive delivery organizations will also be highly valued

115

Regional Operations Director Resume Examples & Samples

Liaise with stakeholders internally and externally in the related regions for service delivery and also strategy discussion
Lead Ops managers and their teams to deliver high quality services to clients and customers
Be deeply involved in the key projects locally, regionally and globally from Shanghai Service
Center across functions and regions
Identify opportunities for improving organizational effectiveness and optimization with a particular emphasis on total customer service and cost control; Monitor key performance metrics and take actions to improve constantly
Handle escalated and complicated compliant cases in an effective and efficient way
Develop and maintain effective relationships with internal functions (e.g., Finance, HR, Compliance & Legal, Clinical and network etc.) to coordinate the delivery of all related services to clients
Build up the talent plan and support the key staff in terms of their career progression; Perform all necessary staff management functions to support profit, growth and expense management goals
Assure compliance and performance standards are achieved
Deliver monthly service performance report to business leaders and the report for Performance
Guaranteed (PG) Clients to Client Management Team
Carry out 1-on-1s, quarterly recognition and incentive programs within timelines
Complete any other jobs and tasks assigned by line manager

116

Portfolio & Operations Director Resume Examples & Samples

Capital budgeting planning processes within Technology to ensure alignment between Technology and Business stakeholders
Ensure capital is requested and portfolio projects are funded
Provide insight into portfolio performance through analysis and weekly reporting
Oversee capital management by monitoring forecasts
Ensure the design and operating effectiveness of department level controls
Proactively identify, manage and resolve issues and risks
Actively manage relationship with senior technology and non technology portfolio owners
Working with and coaching people, program and project managers across the group to improve project management, stakeholder engagement, delivery approaches, communications and reporting, and, risk management
Liaison with internal cross-functional teams – Finance, Product, Technology, Infrastructure , Legal, Information Security, etc
Ensure portfolio stakeholders and management are kept appropriately informed of project status and that there is sufficient record of meetings and decision-making
Provide clear and thorough verbal and written communications to stakeholders
Ensure there is adequate transparency and reporting across Technology
Partner with Finance and HR to ensure timely execution of financial and people related processes such as budgeting, planning and reviews
Ensure appropriate accountability across the senior technology management team
To foster a culture of collaboration and transparency
Identify areas of process improvement
Develop and deploy management metrics
8-10 years program & project management experience managing all phases of multifaceted IT projects including planning, cost management, resource management , communications and quality measurement
Worked in the consulting industry (Highly Desirable)
Management of budgets $25m - $35m
Effective team player with exceptional organizational and communication skills. Able to communicate successfully to technology and to non-technology stakeholders
Strong quantitative and analytical skills, including the ability to present quantitative and qualitative information clearly and insightfully (e.g. dashboards and analysis)
Able to build strong personal relationships and trust with peers and senior leaders
Able to facilitate disparate stakeholders and team members and drive consensus in meetings, workshops and one to one interactions
A thorough, appropriate and timely communicator. Able to clearly communicate complex technical subjects to business and technology stakeholders
Worked through the entire technology delivery lifecycle from inception to release and maintenance
Worked in an Agile or Waterfall environment and have a solid understanding of SDLC
Strong familiarity with technical concepts and tools such as: software architecture platforms, database tools, web and internet applications and mainframe applications
Ideal candidate is a self-starter, confident, energetic, positive, focused, dependable, adaptable, proactive, resourceful and possesses a “can do” attitude
Attention to Detail - focused on the finer details that make the difference
Delivery Focus - pragmatic and driven to get solutions live
Leadership - provide thought leadership in your area. Leading by example - selling the company’s vision - and coaching and mentoring others
Resilience - Ability to work well under timeframe pressure, handling multiple tasks/initiatives at the same time and posting colleagues on progress regularly

117

Product Operations Director Resume Examples & Samples

Lead multiplatform product launches and updates, big and small, across all Music & Entertainment brands and markets
Ensure not only the deployment, but also the sustainability, of all International Multiplatform products in the Americas (top down). Must be able to identify issues proactively, resolve conflicts, escalates if necessary, and work across the organization to execute the project. Arbitrate and resolve conflict within the project
Collaborates with product owners, project managers, engineering and content programmers, to proactively improve the performance of products by evaluating product readiness, identifying product gaps, and consolidating product feedback. POMs are the single point of accountability within Multiplatform International Product Team to our local counterparts for the success of the product lifecycle end-to-end. Drive iteration is one the main responsibilities
Contribute to the International Multiplatform agenda, and roadmap, by raising awareness of our needs and opportunities (bottom up)
Lead product execution and manage product portfolio & roadmap across all Music & Entertainment brands and markets, communicating progress, blocks and launches to stakeholders
Interface cross-functionally with programing, technology, marketing and distribution
Manage processes and local third-party vendors
SVOD, AVOD, TVE, DTO and DTC business models
Web and mobile development standards and best practices
Web, mobile, social and TV metrics (KPI)
Consumers across web, mobile, social and TV
Video and display advertising standards and best practices
Media processing, digital assets and content management solutions as well as video standards and best practices
Agile product development methodologies (“Agile Certified Scrum Product Owner” a plus)
Google Analytics and Omniture/SiteCatalyst
Atlassian Confluence and Jira
FreeWheel and DoubleClick for Publishers
6+ years of international product or project management experience in the consumer web and media space (TV broadcasting or Video Platforms a plus)

118

Operations Director Resume Examples & Samples

Demonstrated ability to recruit, train, motivate and retain personnel in order to balance staffing strengths with profitability and growth
Strong analytical and reasoning abilities
Well developed interpersonal skills

119

Operations Director Resume Examples & Samples

Managing the contract execution (cost, time and quality) ensuring the fulfilment of all contractual obligations by Ericsson, the Customer and third party suppliers
Managing the operational relationship with the customer, securing to achieve a high level of satisfaction from the customer regarding the overall delivery performance
Securing that hierarchical escalation on critical incidents (or other emergencies as specified on SLA) is followed and that the customer is always involved and updated according to contractual requirements
Securing that all internal agreements (WLA) between the Local and other delivery organizations are signed and reflect the contractual requirements
Securing that service delivery units inputs and requirements on resource or service acceptance (according to Deployment & Integration processes) are being considered and fulfilled
Securing correct handling of Incident Management, Problem Management & Change Management
LI-AT2

120

Senior Operations Director Resume Examples & Samples

Planning, tracking laboratory needs against goals. When necessary, developing recommendations/interventions to address operational issues
Negotiating for resources for CSL, such as investments, space, IT support, etc
Coordinating smooth operations with the Division business office and key SRI functional areas such as contracts, procurement, travel, etc
Prepare dashboards for new business development analysis and informational briefs
Supervising administrative staff, overseeing proposal process, support annual performance review process
Assist with annual budget development
Track and monitor new business development
Candidates must have a Master’s in Computer Science (or related technical field)
10+ years of experience in project management
An active security clearance is required
Managing diverse administrative functions for a multifaceted business
Financial control/budgeting and consolidation
Skilled at developing strong working relationships
Must have excellent interpersonal and leadership skills; building rapport and credibility with

121

Operations Director Resume Examples & Samples

10+ preferred
Strong background in performance management and reporting
Managing to meet budget
Strong knowledge of applications and resources available for account management
Solid Finance knowledge
FM knowledge
Strong project management, presentation and interpersonal skills
Team player that is organized and efficient; able to deal with challenging situations; as well as flexible, adaptable, resolution driven, a good communicator and a motivator
Knowledge of Corrigo a plus

122

Client Operations Director Resume Examples & Samples

Oversee various client service logistics and operations, including coordinating appearances, booking car services, coordinating shipping of materials, logistical support and other immediate client needs
Respond to routine questions and issues on behalf of client
Prepare and track expense reports
Handle invoice requests and prepare, maintain, and track department budget
Research potential endorsements, contact names, industry trends, and other revenue generating possibilities
Bachelor’s degree and 5+ years of relevant work experience
Experience working on the business side of professional Basketball and a track record of establishing relationships in the industry
Team experience strongly preferred
Highly Proficient with Microsoft Office for windows (including Word, Excel, PowerPoint)
Extremely detail-oriented, thorough and organized
Experience preparing and tracking budgets/financial information
Strong research and problem solving skills
Ability to work in a team and independently
Demonstrated experience in positions requiring discretion, judgment, tact, and poise
Must be available to work after normal work hours and on weekends, and holidays as necessary

123

Operations Director Resume Examples & Samples

Bachelor's degree in human services, recreation, business or a related field, or equivalent experience in program management or the delivery of community based services
Three to five years supervision of collaborative work teams, and demonstrated experience building a positive and supportive work culture
Demonstrated ability to build relationships with staff, members and participants that create support of organizational goals and achievement of the Y mission
Two year’s experience managing budgets and fiscally sound programs
Ability to establish, maintain and nurture collaborations with partner organizations
Prefer knowledge of, and successful experience serving diverse populations
Demonstrated success in program development that addresses community needs
Develops, implements, and manages operating plans to promote program growth for the YMCA. Executes strategies to ensure that members and/or program participants connect with one another and connect with the YMCA

124

Operations Director Resume Examples & Samples

Strong people management and leadership experience within a customer service environment managing a team of 100+ people, ideally across multiple locations
Proven change management and project management skills
Experience within a high transaction volume service business with multiple customer and supplier relationships and commercial models
Experienced in people development - Coaching & mentoring and Succession planning
Ability to understand and act on the key metrics and business drivers
Ability to work collaboratively with colleagues
Travel industry experience would be desirable, but not essential

125

Landscape Constructions Operations Director Resume Examples & Samples

Minimum of 8-12 years of experience in landscape construction industry with extensive commercial field/build experience
Proficient with computer software programs including MS Office suite (Word, Excel and Outlook)
Bachelor's degree in Landscape Architecture, Construction Science, or Construction Manager preferred

126

Operations Director Resume Examples & Samples

Provide strategic, operational and tactical direction to the Capita PIP workforce, setting the agenda and direction of the business in a clearly communicated, concise and easily understood way – be a visionary leader
Ensure all internal / external service levels are met and the quality of service delivered to the DWP meets or exceeds contractual requirements working in harmony with clinical colleagues
Set comprehensive goals for performance and growth, leveraging opportunities to expand the service offering to Customer
Foster and develop positive working relationships with the DWP and the PIP stakeholder community
Responsible for improving business efficiency by driving continuous improvement initiatives / projects
Be involved in and contribute to commercial discussions and negotiations with the DWP, protecting Capita’s commercial interests whilst delivering a professional and effective service to the PIP claimant community and the DWP
Be responsible for operational support functions as required
Ensure that all employees are managed in line with Capita group wide policies
Develop direct reports through the use of 1-2-1 meetings, coaching, objective setting, targets, appraisals, and training and performance management
Lead and manage the Quality Assurance functions across all Capita PIP contracts
Identify and resolve problems to ensure smooth delivery of the service. Escalate any appropriate problems to the COO
Contribute to the overall operational achievement of required service levels by working with other PIP Directors and Heads of Departments to identify risks and prioritise resource deployment
Maintain knowledge of developments within the industry and benchmark services against other operations
Be available as a decision maker in the escalation process
Adhere to the company Security Policy and resolve any breaches accordingly
Take responsibility for Health & Safety in the workplace, identifying, acting upon and where appropriate escalating any risks
Abide by all Capita and Local Security Policies and Procedures
Proven experience of managing large scale, field based, distributed operations (800 FTE) and delivering measureable customer outcomes
Previous experience within a service based environment running multi-faceted and complex operations
Outstanding communication skills; able to influence up to board level
Profitability & customer focused mindset
Able to work under significant pressure and to tight deadlines
Previous experience in generating growth
Commercially aware and experienced in complex contract negotiations
Educated at A-Level or equivalent
Previous Ops Director experience within an outsourced environment is desirable
Flexibility to travel- the role will require frequent travel and periods away from ‘’home site’&#8217

127

International Operations Director Resume Examples & Samples

Assist with development and management of RII budget in coordination with RII President, Finance, and Human Resources
Compile data and create briefs for RII President to include Strategic Dialogues, gate reviews, operations reviews, etc
Partner across RII organization to compile and edit RII bi-weekly reports to outline RII critical activities
Provide analytical support to RII President on special projects and provide recommendations
Liaise and coordinate with the RII Leadership Team and other senior leaders in Global Business Development and across the businesses
Organize and manage preparations for meetings with internal and external organizations and customers
Develop and maintain databases used to track RII metrics, customer contacts and events
Represent RII and Global Business Development at various internal and external events
Coordinate requests for presentations with appropriate teams as needed
Raytheon experience
Master’s degree in business administration

128

Global Operations Director Resume Examples & Samples

Ensures that all plants processes and activities are managed in a manner which maximizes team member safety and complies with all relevant environmental and Health & Safety Legislation
Leads the HAC Operations function to deliver budgeted safety, quality, delivery , cost and inventory targets and eliminate waste across all HAC sites
Manages the HAC Operations team to deploy best practice across HAC businesses and to deliver accurate and meaningful reporting of operational metrics
Manages plant managers to deliver budgeted financial and operational targets
Develop and implement key strategic initiatives to drive process and manufacturing excellence for sustained performance, business simplification and continuous improvement including an agile global supply chain
Provides leadership to the operations team on all aspects related to the manufacturing of our products, to fulfill our customers’ needs in the most efficient and profitable way
Leads implementation of best practice in all aspects of Supply Chain, encompassing Logistics, Distribution, Sales and Operation Planning and Materials Management
Establish, develop and motivate a world class team across all operational disciplines, driving performance, process rigour, and a continuous improvement mindset across the organization
Drives to meet the On Time Delivery targets by putting in place the needed production capacity, resources and systems
Provides strategic input on make versus buy decisions. Evaluates factored product approach and identifies optimum strategy to address business and market needs
Continually refines and remove waste from manufacturing activities. Drives the implementations 5S, Lean Manufacturing and Six Sigma methodology in all plants
A degree in a technical discipline preferably incorporating elements of a formal business education is required
Previous experience in operations leadership at a senior level, including substantial international cost center accountability and working in a cross functional business leadership team at a global level
Experience of driving a strong culture of HSE
Experience and detailed understanding of manufacturing systems, particularly MRPII and JIT
Strong financial acumen particularly around manufacturing accounting
Exposure to low volume/high value, high variety, light assembly operations preferably in the manufacturing sector
Other language skills advantageous
Working knowledge of SAP would be beneficial

129

Operations Director Resume Examples & Samples

8-10 years in leading field or data processing preferably in panel operations at the management level, working with large teams coupled with excellent and effective communication skills
Knowledge of technology based data pick up methods & advanced analysis platforms would be a strong advantage
Strong project planning and management as it is a continuous operation that delivers on fixed dates (financial penalties)o Workflows analysiso Timelines monitoring
Technical skillso Statisticalo Quality control processeso Budget set up and controlling
Multicultural teams management
Any form of panel management experience would be an added advantage
Working knowledge of English. Arabic would be preferred but not a must.Competencies
Challenge the status quo in order to achieve a culture dedicated to continuous improvement and best practice
Be proactive and have an inquisitive attitude. An attitude of constant change
Be alert to changing situations, show flexibility in approach, adaptability in difficult circumstances and continuously strive to achieve a result
Cope well with time pressure and make decisions under complex and demanding circumstances
Solve problems creatively and seek opportunities for improvement and development
Influence and persuade a variety of people in changing situations
Mentor, coach, counsel and support those who are not confident, building morale and personal esteem and encouraging others to give their best performance
Be proactive and energetic, seeking to get things done at the same time as dealing with a variety of tasks
Retain an independent and objective viewpoint

130

Engineering Operations Director Resume Examples & Samples

Work with Engineering Directors and Leadership to understand technical details of work streams, execution metrics, engineering quality, schedules, and staffing
Work with engineering leads to develop cost and schedule estimates for Engineering Change Proposals
Prepare monthly cost reports including earned value
Prepare and analyze quarterly Progress & EACs (Estimate at Complete)
Support proposals, gates, and baseline reviews as necessary
Support special projects as requested by the VP Engineering or Engineering leadership team
Work collaboratively with engineering, program and finance teams to estimate completion costs

131

Operations Director Resume Examples & Samples

The General Manager will be responsible for overseeing and directing the site to ensure business development growth and the attainment of profit and operations goals
Accountable for assessment of existing and potential markets and developing and maintaining strategic alliances with key customers
Will regularly interact with executives and major clients. Interactions normally will involve influencing and/or persuading customers and negotiations
This leader should possess demonstrated positive human relations and leadership skills that are effective at all levels of the organization
Direct execution and develop the necessary functional and process competencies in order to deliver customer solutions in a rapid response time frame at the lowest possible costs
Functional responsibilities will include, but not be limited to Engineering, Procurement, Materials Management, Quality, Warehousing and logistics, Business Excellence, cross functional Human Resource and Financial responsibility

132

Services Operations Director, Transformation Resume Examples & Samples

Joint leadership in the local implementation of service transformation initiatives to achieve positive outcomes
Coordinate and manage service delivery managers as applicable as this person can be assigned operating responsibilities
Drive productivity and efficiency by monitoring processes and leveraging harmonized service tools and technologies to ensure the business is utilizing optimal processes and tools
Review and update performance metrics with global SMO to support continuous improvement for employees and the company
Participate in the detailed design of business case for transformation initiatives as part of a global team
Manage financial business case to budget against relevant project financial reporting
Participate in ongoing reviews and steering of service transformation and innovation work streams
Participate in post implementation review for benefits analysis and capture lessons learned
Surface local/regional transformation implementation issues promptly to the local and WW team and contribute /manage to resolution
Work with transformation team leads and refine business cases on a continual basis
Lead local change management and organization communication; assist local management with relevant process change
Act as a conduit between regional operations and global service management; a member of steering committee to provide local perspective and assist global team with local concerns
In country SPOC for transformation initiatives
Align global CTS Strategy with regional needs
May require extensive travels at times

133

Operations Director Resume Examples & Samples

Minimum 10-15 Years of Experience on IT Operations, planning or Engineering, with a Combination of: ◦Technical & Operational Management
Proven track record in driving large and complex professional services specifically involving Application Management services, meeting commitments on business and technology service level agreements with customers for multi-year engagements. 5+ years of experience in leading such programs
Well proven ability to transform customer requirements and expectations at a high level into a solution that Ericsson can realize as a customer engagement
Strong financial knowledge/training. Must have been responsible for P&L either owning independently or a joint responsibility, within his / her organization
Excellent Consulting skills with a proven track record as a customer focused Senior Consultant. Must have an agnostic approach to technology, His / Her priority is - best solution for the customer business needs
In depth knowledge of the ICT industry, including a thorough understanding of economic/ commercial/political issues affecting the industry
Good understanding of Direct and Indirect cost elements for Application Management engagement and how to optimize them incl. efficient resource pyramids and right-shoring
Good understanding of how to position Application Management in a Telco CIO’s organization with clear articulation of value proposition / business benefits to the customer
Good understanding of Transition Management, in taking over an Application management engagement from a 3rd Party, keeping control on resource mobilization, knowledge transfer, and KPI / SLA baseline
Good understanding of one or more of Industry best practices: ITIL, Industry standard software development methodologies (e.g. Agile, Spiral etc.), LEAN
Financial & Business Management
Customer Relationship & Business Development
Leadership & Change Management

134

Operations Director, Eagle Lending Resume Examples & Samples

Must have experience managing a team size: 5+ staff
Experience in a Loan Closing environment is strongly preferred
Experience working with Private Equity or Venture Capital firms is a plus
Experience with commercial or commercial real estate loan documentation is strongly preferred
Must possess the ability to identify redundancies and inefficiencies, make recommendations, and successfully implement solutions
Must possess the ability to work proactively and operate accurately and efficiently in a fast-paced environment with variable deadlines
Must possess demonstrated organizational skills and strong attention to detail

135

Operations Director Resume Examples & Samples

Maintain high level of knowledge on Aramark equipment, cleaning products and processes, Orbio Technologies, Ecolab products and Tennant Equipment used
Ensure all efforts are compliant with Union contract
Develop relationships with Navy Pier personnel and meet with all appropriate members regularly
Facilitate departmental meetings with a pre-set agenda and goals
Act as a liaison between all shifts to ensure an efficient operation and continuity of work
Ensure all customer and departmental complaints are handled and resolved within a 24-hour period
Review all reports daily to monitor progress of each area of the operation
Complies with all local, state and federal government regulations
Additional duties that may present as position evolves
Must have a minimum of 5 years of experience directly operating a large facilities account with multiple departments – preferably, housekeeping, meeting room conversion, and grounds
Understanding of APPA levels and CIMS quality assurance programs

136

Regional Operations Director Resume Examples & Samples

Complete accountability for $30M Revenue, 12 clinics and 130 teammates, including 8 direct reports
Develop and implement strategic planning initiatives that maximize the region’s clinical care and growth potential
Lead and focus on total team development, from managerial to direct clinical roles. Your direct reports and front line clinical staff will inspire to join you in the quest to ensure quality and compliant patient care
Lead team to strive for the nation's leading clinical outcomes, continuously improving year after year
Address top growth priorities, provide due diligence, cultivate physician and ongoing hospital relationships
Lead a growing, socially responsible business that strives to be the role model for American Healthcare
Leadership for a multi-site operational business
Proven experience leading a large, high performing team
Available for moderate local travel
Philosophies that align with our core values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun
Thrive in a company that will challenge you to "Get Stuff Done" and reward you with incentives the right way - top performers earn more

137

Regional Operations Director Resume Examples & Samples

Complete accountability for $15MM P&L, 35 partner hospitals and 110 teammates, including 6 direct reports
Lead and focus on total team development, from managerial to direct clinical roles. Your direct reports and front line clinical staff will inspire you to join in the quest to ensure quality and compliant patient care
Address top growth priorities, provide due diligence, cultivate physician and ongoing hospital relationship
Proven experience leading a large, high performing team; experience managing a dispersed workforce is ideal
Available for moderate travel (approximately 30%)

138

Regional Operations Director Resume Examples & Samples

Develop and execute strategic operating plans and goals for assigned region including financial and revenue growth, operations, labor management, contract management and clinical outcomes
Provide leadership and overall direction to key stakeholders within the practices and Lifeline management and staff
Develop and maintain effective relationships with physicians consistent with DaVita Code of Conduct and Compliance Commandments

139

Regional Operations Director Resume Examples & Samples

The Pioneer Regional Operations Director provides leadership and inspires others to assure safe, efficient, therapeutic and ethical patient care and positive teammate relations
As a leader in the Pioneer Division, the Pioneer ROD is also accountable for leading the experimentation and implementation of Pioneer technologies and processes across the region
Complete accountability for approximate $35MM P&L, 6 dialysis centers and 170 teammates in Las Vegas, including financial management, risk management, quality assurance compliance, patient care management, and teammate management
Providing strategic direction to internal corporate teams on the design of new innovations and the deployment of these innovations at a national level
Managing individual work streams and communicating recommendations to senior operational management on a consistent basis

140

Engineering Operations Director Resume Examples & Samples

Manage detailed engineering resource planning and coordination of engineering schedules across engineering functions and with other functions such as program management, operations, supply chain, and business development in order to responsively and effectively deliver engineering requirements for development programs, production support, research and development activities, and bids and proposals; adjusting for evolving priorities
Develop functional strategies, budgets, and staffing requirements including, actively addressing engineering competences
Drive efforts across engineering functions to optimize effectiveness and efficiency of site engineering, including engineering skill sets, engineering work flow, and engineering processes
In coordination with Chief Engineer and engineering leads, work with business development and program management to identify and support new market opportunities. Prepare proposals and cost estimates for new product development opportunities and support proposals for recurring products
Identify tool needs; strategize towards improving tool sets and technology requirements for the site’s engineering function
Manage engineering efforts with other functions (operations, quality, business development, etc.) to optimize effectiveness and efficiency of site business practices
Coordinate with EOMs at other sites to facilitate and streamline cross-site borderless engineering activities and resource planning
Coordinate with EOMs at other sites to share best practices and drive towards common approaches and tools in areas that would benefit the individual sites and the business unit. Implement Cobham-wide tools and processes and define best-fit updates to complement Cobham’s Engineering standard operating framework
Drive improvements in engineering performance metrics. Assure Life Cycle Management (LCM) adherence across the site engineering team. Manage engineering Key Performance Indicator (KPI) data collection and reporting for the site
Establish stretch goals throughout engineering which lead to tangible results in meeting or exceeding contractual and project requirements by delivering at or better than prescribed timeframes, specifications, and cost parameters
Ability to obtain secret security clearance
Experience working a matrix organization and driving results
Space experience strongly preferred – either defense or commercial

141

Operations Director Resume Examples & Samples

Manage staff responsible for all chapter operations functions, to include financial management, office management, information technology and volunteer development
Provide day-to-day direction and training of chapter staff and volunteers in the implementation of strategic plans among all chapter operational areas (Finance, IT, HR, volunteer development, etc.)
Recruit and present candidates for key chapter positions. Assumes interim responsibility for staffing voids as required. Oversees the coordination of training and orientation of new staff
Oversee the chapter’s finance department. Responsible for the development and management of all financial records and reports, as well as administration of the forecasting and budgeting program for quality assurance, thoroughness, and application to the Society's and the Chapter's strategic business plan. Reviews systems and processes to ensure proper internal controls are in place for recording cash receipts, disbursements, and adjustments
Responsible for analyzing, in conjunction with national IT department, the chapter’s IT infrastructure and identifying related technology issues/needs. Develops data processing guidelines and ensures systems support is provided in a timely manner
Oversee the office management function. Maintains all lease agreements and serves as the liaison to property management. Reviews and ensures that property leases sufficiently meet the chapter’s needs

142

Campaign Operations Director Resume Examples & Samples

In partnership with Managing Director, design, develop and execute scalable client campaign operations strategy for multiple revenue streams in support of rapid growth and margin expansion
Support strategic planning across the function to ensure alignment and help drive to company milestones
Responsible and accountable for the leadership and execution of client campaign delivery including staffing, processes, and continuous operational improvements
Maintain quality and timeliness in execution and delivery of client campaigns that drive excellent retention and client satisfaction in a fast-changing, high-volume environment
Develop and report on client campaign deployments and performance metrics, increasing visibility across the function and company, and proactively identify and resolve gaps
Provide client campaign operational viewpoint and analysis on company initiatives
Foster and develop high performance and engagement within an 80+ member department
7 years' relevant work experience with increasing career progression and roles of responsibility in direct marketing operations
3 years' progressive leadership/management experience including motivate and inspire high-performing teams
Technically capable and proficient with key marketing automation systems
Demonstrated ability to innovate, influence and improve marketing campaign delivery
Superior organization and communication skills
Client service ethic
Experience in higher education industry

143

Operations Director Resume Examples & Samples

MR experience of 3-6 years
A background in quantitative project management/ client service/ Field Operations function with exposure to research design and research execution
If the candidate is from a non-MR agency background conceptual knowledge of research and exposure to research assignments as an observer / client interacting with a MR agency is a must
Excellent communication skills (oral and written) since the role entails interaction with senior/ management of reputed companies
Strong analytical skills, comfortable with disparate sets of information and ability to draw accurate causal linkages
Experience with managing a team is a must
Proficiency in MS office is a must – Excel, Powerpoint, Word

144

Mau-operations Director Resume Examples & Samples

Bachelor’s / Master’s degree holder (engineering, computer science, information technology will be an advantage)
A minimum of 10 years of senior management experience in a technology, commercial or production environment
Superior leadership skills in building and managing teams. Experience leading management-level professionals is required
Must be a change leader and developer of talent
Experience supporting international customers
Dynamic with exceptional communication skills (written and verbal English)
Excel at working with internal and external customers, and partners
Deep understand of process engineering & optimization is required
Strong project management abilities with adequate technical knowledge, combined with proven ability to manage a variety of projects with varying levels of complexity to successful completion
Effective process management – practical experience in service excellence and delivery are required

145

Operations Director Resume Examples & Samples

Act as liaison between the Executive Team and other department leads on the needs of the company
Plan, direct and coordinate the day-to-day operations of SWG’s New York and Los Angeles offices, and work across Executive, Operations, and Departmental teams across SWG's global offices
Work closely with Executive Management Team to develop and communicate Company growth and objectives
Contribute to short and long-term organizational planning and strategy
Manage the development of processes and procedures, and ensure improvements across all operations areas to enhance productivity
Manage a process to capture, identify, prioritize, and resolve issues
Increase the effectiveness and efficiency of support functions: Administration, HR, IT, Finance, Accounting, and Legal through improvements to each function as well as coordination and communication between functions
Work closely with Executive /Sales teams on business development process
Manage Operational process of fashion and beauty brand partner accounts such as negotiations/contracting, on-boarding, AR, as producing reports as needed
Develop and manage budgets
Involvement in the planning, coordination, management of Company events and staff travel
Motivate and manage the U.S. team concerning operations and administration, ensuring they are fulfilling their responsibilities to their full capacity and in line with Company policy and procedure
Work with HR and Administration on all aspects of human resources management, including recruitment, onboarding, benefits and PTO tracking
Manage short-term and mid-term planning of resources on a monthly, weekly and daily basis across multiple projects/jobs
Track, measure and report progress against objectives and goals
Outstanding project management skills including organization, oral and written communication, responsiveness, and attention to detail
Leadership skills with ability to motivate and teach
Able to multi-task in a fast-paced, deadline-driven environment

146

Operations Director Resume Examples & Samples

Assists the Hotel General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments
Has managerial responsibility for all the positions in his or her remit; ensures the team's talents are developed
Is responsible for providing innovation and renewal in the hotel's service offer, with particular focus on meetings and events
Replaces the Hotel General Manager when absent
Body & Soul, the service attitudes model developed by Pullman
A Pullman “school” of leadership, focusing on creativity

147

Operations Director Resume Examples & Samples

Engaging at very senior levels in the client organisation and managing complex stakeholder relationships
Managing and coordinating internal business units to ensure successful delivery of contractual commitments and KPIs
Financial management of £100M+ programmes
Complex commercial negotiations
Leading delivery teams to enact contractual obligations
Strong project management background / disciplines
Successful delivery on large ITO and transformation programmes
Exhibiting strong operational control over their programme and taking ownership of operational issues
Identifying improved ways of working and formalise those to ensure continuous improvement is embedded in core service delivery
Managing sub-contractors and/or off-shore engagements
Leading relevant business meetings, programme boards and project workshops
Contributing to the wider programme leadership team and collaborating with other senior roles
Managing and developing the staff working on their programme

148

Operations Director Resume Examples & Samples

Drive overall marketing strategy for the organization, in partnership with Business Development, and is responsible for identifying and capitalizing upon new opportunities
Act as liaison between client organizations, vendor, staff team and other business divisions
Provide leadership, support, and actively participate in client meetings
Design and implement work processes across operations
Ensure work is executed within budget and is completed expeditiously with accuracy and exceptional quality and within organization's policy and by-laws
Keep abreast of developments and changes within the industry and competitors
Write business plans and proposals that anticipate and/or meet client need
Allocate staff and resources to meet objectives and investigate and implement ways to improve the efficiency of a service or operation
Provide direction on individual staff development
Manage, appraise and evaluate individual team member performance
Develops financial and operational objectives within own area. Ensures operational plans are aligned with business objectives
20+ years of relevant experience
Strong leadership skills; will be responsible to provide leadership to managers within a function or region; may also manage first-line supervisors and/or professional staff
Has in-depth functional expertise and broad business knowledge; contributes to functional strategy development
Applies managerial expertise to achieve financial and operational objectives within own area
Strong relationship development skills and experience; develops relationships with key internal/external customers to identify emerging needs
Ability to anticipates demands to align operational priorities
Ability to manage resources to ensure financial objectives are met within own area
Strong revolution skills; resolves complex problems that have implications beyond own area
Ability to develops operational plans to align with business objectives within own area/function
Influences customer and/or organizational leadership to accomplish operational objectives
Manages the performance of employees through goal setting, ongoing assessment and coaching

149

Global Consumer Services Operations Director Resume Examples & Samples

Lead a team of Manager and Directors responsible for contact center operations in specific countries, territories and geographies
Ensure operational performance and execution against core KPI’s
Partner with Global Consumer Service Center of Excellence (COE) leaders to enhance and deliver upon the core strategic pillars and strategies
Partner with Sr. Leaders in the different countries, territories and Geographies around service deliverables and key strategic visions regarding how Nike’s Consumer are served in those locals
Outsource BPO Relationship and Account Management
Negotiation and administration of contracts with outsource partners
Manage progress to plan – connect across the teams to drive alignment, keep efforts moving - hitting key milestones and tracking to budget / AR performance
Drive change - Frame up integrated points of view that accelerate opportunities and neutralize risks
Frequent communication - Keep overall performance visible to all key stakeholders while ensuring solid plans are in place to close any potential gaps in service execution
Lead the operational execution efforts around service capabilities in an effort to enhance current and create future offerings within our service framework
Have an advanced understanding of service and/or contact center technologies. Ability to network, research and identify industry trends, technology enablers and differentiated service offerings
Be a creative yet detail oriented individual who can lead, drive and inspire leaders and teams to deliver world class service to the Nike Consumer

150

Senior Operations Director Resume Examples & Samples

Establishes the Managed Services project governance and leads all aspects of the technical-, operational- and transformation management activities
Is accountable for the project’s profitability in terms of top-line, bottom-line and cash flow (and their improvement) through up-scope sales, cost and margin improvement, quality execution, operations excellence and customer satisfaction
Directs the project incl. P&L, manages the operations, the transformation plan and implements the future optimized and efficient operations execution within the contracted SLA’s and KPI’s
Provide and deliver d2d governance operations towards the customers adhering to the contractual and compliance commitments
Works in close cooperation with all stakeholders incl. customer organization, network implementation, planning, optimization, care and regional & global executive management to ensure the maximum alignment, project delivery and effective customer operation
Establishes strict control of costs, budgets spending and plans necessary transformation actions to achieve maximum revenue and cost efficiency in alignment with approved Limit of Approvals (LoA)
Regularly reports to customer and Nokia management on the operations performance, financials, P&L, risks and opportunities as well as commercial aspects related to the cluster/projects
Defines additional scope, price and deliver on contract upscope opportunities
Uses technological / tools assets to enable automation in the operations, thus reducing project and customer risks
Consistently evaluates organizational and operational efficiency and makes changes as necessary
Ensures that all operations, including 3rd parties, subcontractors, vendors are setup to deliver the contractual SLA’s and KPI’s
Leads the project organization according to Nokia’s vision, culture and values
Makes presentations to Nokia and Customer’s Steering- and Executive Committees
Proven track record in the delivery of large Managed Services projects
10+ years in the IT/Telcom industry
Ability to actively communicate, inspire and motivate all levels of staff
Ability to think and act strategically and proactively
Strong writing and presentation skills in Russian and English

151

Operations Director Resume Examples & Samples

Must be at least 21 years of age
Three or more years of program management experience, preferably in a YMCA or other not-for-profit agency
Must have good interpersonal skills, public relations, and communication skills via telephone and in writing and have sound and independent judgment
Must have previous hiring, supervision & development of staff
Experience with computers including word processing, database software and spreadsheets
Strong skills are necessary in supervision, management, expense control, public relations, promotion, public speaking, written and verbal communication skills, fundraising and record-keeping
Must have the ability to effectively communicate with members, staff, peers, volunteers and supervisor
ALL YMCA employees must be CPR/AED for the Professional Rescuer, First Aid and Oxygen certified (training available upon hiring)
Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives (see detailed list below)
Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
Establishes new program activities and expands program within the community in accordance with strategic and operating plans
Develop, administer, and supervise youth and adult sports programs, tournaments, special interest classes, court facilities, and facility rentals
Develop and implement an adequate marketing strategy to assure the success of youth and adult sports programs
Assists in the marketing and distribution of program information, may organize and schedule program registrations. May review and process program scholarship applications
Develops and maintains collaborative relationships with community organizations
Establish, improve, and maintain harmonious relationships by meeting individually with school principals and other key community members who assist in developing and continuing programs
Develops and monitors program budget to meet fiscal objectives
Models relationship-building skills (including Listen First) in all interactions. Responds to all member and community inquiries and complaints in timely manner
Compiles program statistics. Monitors and evaluates the effectiveness of and participation
In program
Works with center staff to identify current needs for volunteers, maintains volunteer’s files, coordinates marketing of volunteer opportunities, ensures the tracking and reporting of volunteer hours, and coordinates volunteer orientation, development and recognition programs
Manages the payroll and maintains any necessary employee records for center employees. Reviews, enters and processes payroll information for center, including timesheets, labels and time entry. Reviews use of time off (holiday, sick leave and PTO) hours, and ensures correct payment. Collects and disperses employee paychecks
Works directly with the Association Human Resources Office to complete and manage new hire paperwork for center
Works directly with Association Finance Office to manage the preparation of billings and receipting for all accounts receivable and accounts payable payments. This also includes other income monies, including contract deposits and staff charges
Understands and assists center staff with all Financial Programs including monthly income and expense reports, ensuring Daxko refunds have been approved by director,reviews the daily cash reconciliation, accurate and reported in a timely manner, responsible for, and ensuring adherence to all financial guidelines
Works directly with the Financial Development Office to provide administrative support to the Center Executive and systems for annual fundraising campaign and other committees as assigned

152

Operations Director Resume Examples & Samples

Ensure compliance with all regulatory, Health and Safety requirements and Catalent Pharma Solutions values
As a member of the Clinical Supply Services Site Management Team, undertake collective and individual duties which contribute to the day to day management of the business
Manage and control – via the departmental manager – the packaging and pre-production operations in the production facility, ensuring orders are completed on time and to the appropriate quality and regulatory standards
Manage and control – via the departmental manager – the print room activities to ensure that the design and production of labels are completed within the required schedules
Monitor the performance and potential of the team and provide the direction and motivation necessary to secure optimum commitment and competence
Initiate and manage departmental budgets to meet the business plan
Assist with departmental training and completion of training documentation
Preparation and regular review of Standard Operating Procedures relating to own areas of responsibility
Any other duties which may properly be assigned to this post
Knowledge and understanding of the pharmaceutical industry (preferably clinical trial supplies) and the associated quality and regulatory requirements
Working knowledge of disciplines associated with operations management such as management accounting and human resource management. Ability to work in conjunction with all disciplines
Ability to manage people and motivate through sound leadership
Knowledge, understanding and experience of applying continuous improvement tools and techniques in change management
Good communication skills in both written and oral media
Ability to collect and analyse operational data to assist in decision making and the formulation of strategies

153

Operations Director, Credit Operations Resume Examples & Samples

Promote a culture of continuous improvement with discipline around end-to-end workflow/process skills; participate in the review and recommendation of operational systems and procedures; develop and implement best practices in loan operations related to post approval processes and procedure
Lead large, diverse teams driving high employee satisfaction and retention; develop a strong pipeline of successors; manage individual and team performance goals and expectations
Manages legal documentation, credit and compliance risk to the bank to include responsibility for ensuring satisfactory audits and reviews internally and externally
Responsible for support of process and policy initiatives designed to improve speed, quality, overall efficiency, and create a more competitive credit and post approval process for Business Banking
Responsible for (or participant with respect to) development and implementation of ongoing improved methods of post approval processes, procedures, and delivery methods
Develop and implement business strategy, and influence change through effective relationship management across a wide network of partners
Drive credit loan processing and service initiatives through influence and partnership with internal teams (e.g., Relationship Managers, Loan Operations, Underwriting, etc.)
Coordinates with market partners on pipeline calls, prioritization of work, and leading staff to successfully manage operations within service objectives and goals
Guide the development and implementation of policies and procedures to ensure a strong controls infrastructure
Work with Risk/Control partners to proactively identify and close any control gaps that may exist; interact with internal/external auditors and regulators
Requires 10+ years of experience with loan documentation and vendor work
Demonstrated, well-rounded leadership with 10+ years in leadership roles managing significant numbers of employees in Financial Services (or comparable industries), Service/Operations, Commercial/Business Banking and/or Consumer Banking
Commercial/high volume credit operations experience in conventional, real-estate and/or Small Business Administration loans (SBA), preferred
Advanced knowledge of loan products, business loan sales and underwriting processes preferred
Well-developed ability to attract, train, motivate, develop and retain employees
Proven communication skills, both verbal and written, with ability to present to varied and large audiences, including executive updates
Proven ability to make appropriate decisions in a high volume environment
Demonstrated financial acumen to manage budget, identify and calculate cost savings (business case development), to direct capacity planning/project allocation and coordinate/plan daily production pipeline
Demonstrated financial acumen to manage budget, identify and calculate cost savings (business case development) and to direct capacity planning/project allocation
Exceptional analytical, project management, decision-making and problem resolution skills; Six Sigma background is a plus
Bachelor's Degree in business or legal related field preferred

154

Operations Director Resume Examples & Samples

Plan and implement continuous improvement initiatives for manufacturing and supply chain
Co-ordinate activities for manufacturing and supply chain and finance to ensure revenue, inventory and cost target are met
Team with internal business users to identify and document NCR’s Global Operations requirements to support their business objectives and initiatives
Convert business requirements and improvement initiatives into project plans
Maintain and manage activities related to project planning & execution
Provide global support for manufacturing organization
Manages the Hospitality and Retail Manufacturing and integrate that to the efficient fulfillment process. Occasionally support the Financial Manufacturing
Be a visible leadership presence in the Plant
Flexible hours to support customer requirements
Support employee selection & assist in hiring decisions
Manage employee performance evaluations, promotions and employee development opportunities
Utilize Fulfillment team creativity to drive improvements
Reward and celebrate employee achievements
Measure and improve KPIs for team performance in quality, efficiency and safety
Drive a lean 6S culture with team values of openness, courage, respect, focus and commitment
Accountability for ensuring the Fulfillment team meets goals
Ensure Fulfillment team has functional equipment to perform job efficiently and safely

155

Operations Director Resume Examples & Samples

Provide leadership, mentoring and supervision to the administrative and office operations staff
Direct all financial management of local office and specified sub-region including monthly and annual operating budgets, forecasts and reporting as well as assessment of variances for the market and service lines
Responsible for approvals at local level for T&E, commission documentation, payables and resourcing needs
Responsible for facilities management including relocations and buildouts, managing leases, vendor relations, and overseeing compliance/record retention
Implement and support all company initiatives

156

Idiq Operations Director Resume Examples & Samples

Track and ensure fulfillment of major requests and priorities of USAID, GHSC-PSM leadership team, and the IDIQ Director
Proactively plans for meetings and events with project staff including the weekly PSM leadership meeting, USAID monthly project management meeting, partners, and external parties; prepares agendas, required materials, and reviews show-flow with relevant participants
As directed and in liaison with the IDIQ Director, communicates out strategic status updates to project management units on contractual, management, personnel, and project implementation related issues
Attends meetings, oversees note-taking and distributes notes, tracking action items for follow-up across teams
Updates PSM project calendar as needed with IDIQ Director’s schedule
Monitors email, flagging time-sensitive messages for prioritized response
Works with IDIQ Director to schedule meetings, structure calendars, reflecting strategic priorities of the project; manage and revise IDIQ Director’s schedule as needed
Conducts or oversees pre-emptive reviews of expense reports and travel advances of IDIQ director’s direct reports for compliance and approval
Ensures IDIQ Director’s approval of timesheets for direct reports to expedite timely submission and payment
Develops, manages, and maintains management tools such as e-newsletters, dashboards and other communication tools
Manages the signatory process for key project documents per the terms of the IDIQ Director’s delegation of authority
Updates project contracts tracker with data from signature cover sheets to ensure compliance and management of document signatures
Works with all major project areas to ensure effective and streamlined communications in regards to key technical, operational, and management issues
Coordinates and/or serve as the lead liaison with other operations and support staff within the project team including but not limited to Program Operations, MIS Global supply Chain, Country Programs; serve as a similar liaison between and with SCS Operation teams
Communicates project needs to the IDIQ project management unit (PMU) directors to ensure adequate support from PMUs, Supply Chain Solutions Division, and internally across the organization
Finalize key management reports for USAID CORs, including weekly staffing updates and relevant materials
Support IDIQ Director in project partner relationship management
Research technical and management topics as needed
Support Program Operations team as time allows
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required
Minimum 8 years or greater of technically relevant work experience
Bachelor’s degree required; Master’s and/or PhD preferred; equivalent combination of education and work experience in relevant technical competency areas considered
Advanced oral and written communication skills in English with the ability to lead meetings; fluency in foreign language preferred
Knowledge of company’s main client and its operations
Ability to work both independently and as part of a team with a collaborative and helpful approach
Ability to solve complex technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
Ability to convey complex messages or concepts to a wide range of audiences
Experience managing USAID projects and experience living or working in developing countries required
Willingness to travel and work abroad a minimum of 4-8 weeks per year
Demonstrated ability to manage and supervise department staff, multiple project teams, and other initiatives
Demonstrated integrity, independent thinking, judgment, and respect for others

157

Operations Director Resume Examples & Samples

Delivery of programs via the hub in Glasgow Scotland, underpinned with resources located across different geographies and time zones
Translating business strategies into program delivery plans
Delivery includes being accountable for monitoring, reviewing and comprehensive reporting out on all program activities, costs, resources, timelines and risks supported by timely communication
Resolves resourcing and asset conflicts using prioritization and negotiation
Ensures that the program delivery achieves the objectives that have been set and that the business benefits are quantified, measured, and reported. communicated and realized
Communicates and provides business stakeholders optimal program delivery that maximize Cigna investments
Ensures effective transition planning to minimize risk
Manages program changes through regular reassessment of program priorities, resolving conflicts
Undertakes formal reviews of the program and its achievements
Manages and influences stakeholders
Ensure that quality methods, process improvement tools, change management techniques and project management methods are utilized to maximize the likelihood of success
Guide chartering, scope, resourcing and schedule for program
Ensure a strong governance framework is implemented and adhered
Provide day to day support of program level project management activities as necessary
Obtain necessary resources, and remove obstacles when necessary
Lead project governance, and assure execution and tangible business results
Validate project results and recognize team achievements
Extensive experience at successfully delivering challenging and complex technology programs/ business change involving working with globally based employees and development partners
Thorough experience with Agile and Waterfall development/delivery methodologies
Experience with integrating cloud based systems into the enterprise
Work successfully under Cigna policies, management structures and reporting procedures for all aspects of the Program’s environment
Demonstrated passion around customer focus, delivering results, and continuous improvement
Strong Executive presence and the ability to communicate effectively with senior leaders
Proven ability to develop strong working relationships and establish a high level of credibility across functions
Persuasive, collaborative style with the ability to drive the business strategically and influence others. Skilled at obtaining buy-in for ideas and driving implementation and culture
Strong presentation skills, including ability to communicate effectively with all levels, including training delivery
Deep technical expertise in one or more Quality methodologies with at least 10 years of leadership experience designing and implementing successful programs
Proven track record of delivering results of high quality and sustainability against large programs
Strong business acumen, proven ability to apply Quality and Operating Effectiveness tools & methods to a wide variety of business applications
Proven ability to lead within a matrix environment, including direct reports, internal associates, and consultants

158

Retails Operations Director Resume Examples & Samples

Drive commercial performance and develop retail competencies across 13 affiliates in the APAC Region. Matrix manager to the National Sales Manager (NSMs) in the local affiliates. Lead the Retail Teams to high performance, support them to drive growth, conversion and client acquisition
Identify and share best practices and develop and/or deploy relevant workshops regionally and locally. Develop Managers of Retail Sales Operations (MROs), Retail Managers, and ultimately artists; monitoring and establishing appropriate KPI metrics (e.g. comp sales growth, productivity, transactions, etc.)
Establish a wider variety of training activities, relative to - though not limited to - Retail Management practices (business management, Human Resources and people management, customer service, back office operations)
Consolidate the views on the evolution of the retail network, its performance, and that evolution of the business model, consulting with markets, advising the region and the global brand as required. It is critical to partner with the Artist Training and Development teams, and the MAC Regional team (Marketing, Events, Visual Merchandising, CRM Team) as well as Brand Managers in each affiliate To create strong partnership with education and all brand functions in the regional office as well as the affiliates
Establish a wider variety of operational activities, including, though not limited to stock planning, FSS operations and programs, human resources, store management, launch management, CRM program execution in store and priority door programs
In partnership with Global develops and implements retail tools and trackers to support sales measurement, retail strategies and coaching/ people development action plans
University degree in business, management or marketing or equivalent with min. of 8 years of working experiences
Proficient in both spoken and written English and Chinese, Mandarin if possible
Extensive retail experience in high-transaction sophisticated retail environment. Management experience in store is a plus
Understanding of the retail technology
Strong people management skills and willingness to teach
High level of numeracy and analytical skill
Multi-market experience will be viewed as an asset, ideal with Asia experience
Candidate must have strong English communication and good writing skills

159

Operations Director Resume Examples & Samples

Serve as the primary customer for Cigna Service Operations
Ensure SO provides the segment with appropriate service levels
Ensure policies and procedures align with strategic objectives of the segment
Identify cost saving opportunities while maintaining customer service levels
Partners with areas, such as appeals, to be sure that appropriate level of segment support is provided
Partner with Medical Cost Management team to insure integration between service operations and clinical customer team
Ownership of end to end enrollment options and customer/broker experience. Work closely with sale and marketing to understand strategy and implement the strategy in the most appropriate way considering cost, customer and broker experience
B.S. in Business or related degree, Master’s Degree Preferred
15+ years in operations and/or customer relations/experience type role, experience in healthcare is a plus
Customer Experience, Operations, Third Party Vendor Management, Strong Communication Skills
Strategy – Decision Quality, Problem Solving, Intellectual Horsepower, Innovation Management, Strategic Agility, Problem Solving
Delivering Results –Action Oriented, Business Acumen, Drive for Results, Planning, Priority Setting, Process Management, Total Work systems
Managing Others – Talent, Building Effective Teams, Delegation, Developing Direct Reports, Managing and Measuring Work
Personal – Approachability, Compassion, Composure, Ethics and Values, Motivating Others, Self-Development, Self-knowledge, Understanding Others

160

Group Regional Operations Director Resume Examples & Samples

Develop and execute strategic operating plans and goals for assigned regions including financial and revenue growth, operations, labor management, contract management and clinical outcomes
Maintain awareness and knowledge of competition, proactively assess related SWOT (region strength, weaknesses, opportunities and threats), analyze and implement effective strategies
Develop positive and effective work relationships with all levels of management and departments within Lifeline and the DaVita Village

161

IT Operations Director Resume Examples & Samples

Five to seven years of leadership responsibility in managing multiple, cross-functional teams or projects and influencing senior-level management and key stakeholders
Experience of vendor/third party software management
IT transformation experience
Management of blended IT service delivery
Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
Strong budget planning, financial management and reource management skills
Expert knowledge of current and emerging technologies, technology directions and strategic application to business needs

162

Show Operations Director Cirque du Soleil Resume Examples & Samples

Manage the Cirque du Soleil at Sea departments and ensure they run smoothly
Ensure adherence to the company mission, policies & procedures
Ensure that the shows meet and maintain the high quality standards established by 45 DEGREES
Provide show reports and weekly reports of the Cirque du Soleil at Sea shows operations
Collaborate in the annual budget process, control operational expenses and, together with the 45 DEGREES support team, handle the Cirque du Soleil at Sea shows’ financial follow-ups
Monitor and manage contractual agreements with artists, employees & suppliers (integration, training, renewal process, etc.) and Cirque du Soleil at Sea shows assets in collaboration with MSC Cruises and 45 DEGREES
Manage all aspects of on-site services to the staff and artists including administrative follow-up, human resources, transportation, lodging, etc
In the event of a force majeure or catastrophic event, act as the Security Focal Point and spokesperson and coordinate the cancellation of performances with MSC Cruises & 45 DEGREES management
Ensure the implementation, communication and follow-up of corporate decisions, human resources and administrative rules, and processes
Ensure occupational health and safety procedures, norms and standards are respected
Implement and follow up on the artistic, acrobatic and technical adjustments and modifications to various components of the Cirque du Soleil at Sea shows as requested by the Director of Artistic Quality of 45 DEGREES
Make recommendations to the Director of Artistic Quality of 45 DEGREES for any artistic and acrobatic changes or adjustments needed for the maintenance of the show and its performers
Act as local corporate officer on behalf of 45 DEGREES when liaising with the partner, employees, artists, suppliers, media, or local authorities for the show and promote harmonious relationships
Ensure an appropriate quality of life standard within the parameters set by the organization is maintained for all employees and artists
Degree in theatre, dance, acrobatics or any other related artistic field
Minimum eight years of relevant experience in live show management in an international context
Fluency in spoken and written English is essential; fluency in French or another language is an asset
Proficiency using Microsoft tools
Demonstrated human resources and budget management skills
Ability to work in the field while managing corporate partnership expectations
Proven leadership skills
Excellent organizational and communication (verbal and written) skills, and politically savvy
Ability to work well under pressure and meet tight deadlines
International cruise ship or touring experience, an asset
Available to tour on a cruise ship internationally full time and to work in foreign countries
8 to 11 month contract with possibility of renewal

163

Assistant Center Operations Director Resume Examples & Samples

Assists in ensuring the financial performance of the center
Assists Center Medical Director with the hiring, training, disciplining and terminating of colleagues
Assists in enhancing communication between Client Company and Center and identification of problems with service to clients
Demonstrated excellent leadership skills
Demonstrated familiarity with principles and procedures for personnel recruitment, selection, training, and personnel information systems
Demonstrated ability to coordinate and prioritize multiple tasks in a fast-paced environment while under pressure
0 - 1 year supervisory lead experience

164

Materials Operations Director Resume Examples & Samples

Master’s or PhD degree in Electrical Engineering, Materials Science, Chemical Engineering, Applied Physics, or other semiconductor related discipline
10+ years of progressively responsible operational leadership experience in high-tech, semiconductor, or manufacturing
5+ years of crystal growth or wafer fab experience
Extensive operational experience with full P&L accountability
Strategic thinker with strong planning skills. Effectively developed short and long term strategic/operational goals

165

Operations Director Resume Examples & Samples

Lead Manufacturing Operations for our OTC liquids, solids and Mouthwash technologies, including production, process engineering and maintenance Teams
Drive SAFETY, Environmental, Health (EHSS), Compliance deliverables and adherence to GMP standards
Site Owner for our Quality/ Zero Defect efforts, LEAN Transformation and Operator:Technician Institute
Collaborate with EHSS, Q&C, SMP, PLAN, SOURCE, ENGINEERING, and DELIVER Teams
High Customer Service focus, delivering requisite Planning Attainment, OTiF and LIFR performance KPIs
Deliver other key Functional KPIs, such as NC/CAPA investigation/closure, OEE, Critical Processes Cpk, MUV, Process CIP (cost improvement projects), Labor productivity measures, etc
Organization design and development that meet current and future business needs
Talent and Leadership pipe-line development, train, coach and help Team achieve their personal development
Development of a highly effective and respected manufacturing organization, collaborating both within Consumer Manufacturing network (Internal & External) as well as with Enterprise partners in Janssen, Pharma Supply Chain
Build and develop a technically competent, highly motivated and empowered manufacturing organization
Deliver Functional expense requirements and P&L. Develop & control department budget / plans
Partner with the Local, Regional and Global leadership on New Products, network sourcing and key business projects
Deploy PE (Make to Win – LEAN Transformation, Six-Sigma, etc) to improve our Agility, responsiveness, reliability and overall COGS
A minimum of a Bachelor’s degree is required. An MBA is preferred
At least 8 years of experience in manufacturing
High Ethical value and Credo Based
Outstanding Communication and Interpersonal Skill at all levels of the organization, including Sr. Management, Peer group, Team and Shop Floor Associates
Demonstrated Strong Collaborative leadership
Strong Knowledge on Financials Business processes and Budgeting
Knowledge of high speed Manufacturing, Maintenance and Quality Systems
Process Excellence skills & experience
Strong Strategic Thinking, Analytical, Teaming & Influence skills. Ability to sell ideas and gain support to implement
Results Driven and able to work independently to deliver
Self-starter/Result Orientated / Entrepreneurial
Conflicts Management/Decision Making / Problem Solving skills
Excellent Labor Relations skills, with strong experience of working collaboratively with Union Leadership

166

Demand Generation & Operations Director Resume Examples & Samples

Develop and deliver quality campaigns targeted at key buyer personas to drive revenue through direct and indirect sales teams (including partners
Take the lead in building programs that generate pipeline and move opportunities through the funnel
Work with product, marketing, and sales leaders to develop and deliver high-performance campaigns on a multi-quarter basis
Work across teams to optimize our website and channels to build our audience and capture new names that turn into leads and prospects over time
Set strategy and oversee implementation of online advertising and SEO
Implement testing strategies to enhance the demand creation process, including response and conversion rates and multivariate testing
Define the end-to-end lead management process in conjunction with Sales Operations and Marketing Operations, including lead capture, nurturing, and service-level agreements to ensure conversion and optimize prospect and customer experience
Forecast, measure, analyze and report on the impact of online marketing and demand generation activities on marketing funnel, including pipeline, revenue, and sales cycle length
Manage and develop marketing database with focus on making it bigger, better, and more segmented
Manage and report on campaign and funnel metrics to review and optimize performance
Partner with Sales and Sales Ops to inform, educate, and enable them to turn marketing activities and campaigns into prospects that buy
Be a great teammate and partner who works across functions to deliver on company and team goals
10+ years of B2B technology demand generation and marketing automation/operations experience with at least 4 years of management
Proven track record of hands-on marketing and demand generation management that has delivered business results
Experience with turning ideas into programs that deliver pipeline
Ownership of multi-touch campaigns across online, events, emails, webinars, and more
Extensive experience with CRM and marketing automation tools, including Salesforce, Marketo, and Adobe Experience Manager
Real-world experience working closely with Sales and turning them into advocates and fans
Ability to juggle multiple projects simultaneously and deliver on time and on budget
Track record of delivering creative, fun, high impact campaigns
Experience with overall marketing strategy, including budget allocation, opportunity assessment and prioritization
Excellent communication skills with ability to clearly convey complex ideas and data in written, presentation, and spoken formats to a variety of audiences
Team player with strong people management, development, and cross-functional leadership skills
Highly motivated individual who thrives in a fast-paced team environment and is readily adaptable to changing market and organizational requirements
Strong problem solving and troubleshooting skills

167

Operations Director Resume Examples & Samples

A minimum of 20 years experience in data center design and construction
A track record of successfully managing complex projects and overseeing staff
Experience with business development
Ability to travel an average of 2 days per week
Proficiency at written and oral communication
Extensive knowledge of MEP system design and operations

168

Mortgage Fullment Operations Director Resume Examples & Samples

Resolve escalated issues brought by internal or external customers
Monitor performance SLAs and conduct periodic performance reviews with providers
Oversee on-boarding and steady-state process of providers
Recommend and implement process improvements
Train and develop staff
Negotiate contracts with selected providers
A minimum of 5 years in Originations, Mortgage Loan Servicing or Vendor Management in the financial services industry; Mortgage Banking experience preferred
Ability to use Excel, Word, and PowerPoint applications
· Knowledge of applicable mortgage regulations
Audit background

169

Operations Director Resume Examples & Samples

Monitoring of operational and administrative activities of the region on a day-to-day basis, providing a single point of contact for first line issue resolution
Direct supervision over 30 professionals (includes allocation of resources, scheduling, time off and performance management programs)
Interfaces and collaborates with marketing / corporate communications, research, human resources, legal and financial services
Implementation and support of all new and ongoing initiatives, systems and services (revenue projection, deal and commission management, customer relationship management, etc.) ensuring adequate training and use
Support, communicate and follow up on internal/external notifications (corporate, regional, local, licensing commission, trade organizations and on-site building management)
Support and reinforce consensus among professionals and staff for all corporate initiatives
Implementation of all training activities (revenue and non-revenue producers). Oversee the tracking of licensing in accordance with State regulations
Administer broker terminations, including pending deals post termination
Oversee the management of New Jersey Region financial operations, providing ongoing reviews of monthly operating plans, budgets, brokerage activities, revenue projection and EBITDA, including forecasting and variance against AOP
Lead annual budget and forecasting process for the NJ Region
Track expenses and perform variance analyses
Expense management, including review and approval of all regional and branch expenses (rent, professional services, corporate cards/P-Cards, office services/supplies, business development allowances, bonuses)
Oversight of deal and commission management activities with Revenue Accountants
Act as day-to-day manager of the region in the absence of the Managing Principal

170

Operations Director Resume Examples & Samples

Set objectives, provide direction and support the team to deliver world class performance in terms of service, quality, cost, safety, inventory accuracy and productivity
Analyze and draw information for strategic change and develop an operating strategy for Korea & Japan
Practice all environment, health and safety procedures and make safety a top priority
Lead the safe operation of all Korean & Japanese facilities and comply with legal, legislative and corporate safety requirements
Develop, analyze and manage Operational expenses for Korea & Japan
Develop & action Objectives, Goals, Strategies and Measures (OGSM) for assigned area and confirm linkage to global business strategies
Work with cross functional team like supply chain, finance, sales and marketing to deliver operations performance
Train, coach and provide development opportunities for employees
Model and promote the Corporation’s Code of Business Ethics and Values
Perform general management duties, exercising usual authority concerning staff, performance appraisals, promotions and terminations
Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies
Act as a team role model and change-agent

171

Operations Director Resume Examples & Samples

Bachelor's degree in a related field
Minimum seven years relevant experience in live show management and demonstrated human resources and budget management skills
Proven leadership skills, particularly in building multidisciplinary and multicultural teams
International entertainment industry experience
Ability to work well under pressure and meet tight deadlines
Ability to work in the field while managing expectations of both Vidanta and Cirque du Soleil
Fluency English both spoken and written
Knowledge of Spanish an important asset
Knowledge of French (or another language) an asset
Available to work full time in Mexico

172

Operations Director Resume Examples & Samples

Set-up and implement the BP&S Operations strategy; contribute to the development of the BP&S business and organization strategy
Responsible for Operations and Engineering activities in BP&S for ongoing projects and running activities
Build, lead and grow a high-performing team; ensure development of capabilities (knowledge, skills and competences) in the team in order to ensure optimal staffing and utilization of full potential of people and their development
Understands and translates business needs and market developments in order to have fit-for-purpose Operations development plan; make recommendations related to Strategic Operations (investments, acquisitions, tolling, partnering)
Contributes to setting-up and developing partnerships
Selection of sites to construct plants, design & construct plants, start-up plants and organize the operational processes to ensure smooth operations according to agreed specs and KPI's
Establish basic functions to support emerging commercial activities (procurement, packaging, storage, etc.); manage effectively supply chain and operations once established
Deliver input to the R&D strategy/portfolio of BP&S; ensure flawless hand-over of R&D projects to Engineering/Operations
Responsible for Program and Project management in BP&S consistent with the DSM policies; provide project management guidance to multifunctional process and product development activities of BP&S
Ensure that the BP&S operations and services comply with applicable laws and regulations, certifications, as well as SHE policies and procedures
Bio-based Products & Services (BP&S) is part of the DSM Innovation Center. It is one of DSM’s Emerging Business Areas. Its objective is to lead in the field of biomass conversion and demonstrate the commercial viability of sustainable, renewable technologies in collaboration with strategic partners through our expertise in yeast and enzymes. Once commercially demonstrated, DSM’s strategy is to license its technology and expertise to bio-based entrepreneurs, enabling them to convert feedstock in a commercially viable and sustainable way. For the roll-out of cellulosic ethanol from cornstover, BP&S works together with POET in a joint venture. Through this joint venture we have constructed a large scale demonstration plant (Project Liberty) in Emmetsburg, Iowa, USA. Simultaneously BP&S is actively developing and commercializing its bioconversion technologies for other feedstocks and existing markets, often in various forms of cooperation with third parties

173

Regional Operations Director Resume Examples & Samples

Effective management of the Regional Financial Performance
Effective management of staff within the region
Effective management of business development function
Drive customer service and retain existing customers
Deliver a superior, market leading service to customers through robust operational management, including effective labour management and cost controls
Effective leadership, development and management of staff
5 - 10 years management experience
Proven financial acumen, financial qualification preferable
Experience managing profit and loss
PSIRA Registered, Grade B
Valid Drivers Licence

174

Operations Director Resume Examples & Samples

Manage sector operations ensuring our services exceed our customers’ expectations in regard to value, quality and customer service
Manage the sector operations within budget parameters for sales and cost ensuring both top and bottom line performance
Proactively forecast operational delivery month on month and as per the forecast cycle
Oversee the training of the sector operations leaders, engineers and technicians. Emphasis will be placed on coaching, counseling, performing appraisals and corrective actions for the team
Review any quality deficiencies with the sector operations staff and effect any corrective action needed to improve/ ensure conformance with all procedures as defined in the quality manual
Provide leadership for the design, development, and determination of the proper testing methods needed to perform customers’ testing
Initiate, implement, and manage the sector project management system based on best practices and customer expectations, with an emphasis on production planning/scheduling
Enhance operational efficiencies by ensuring optimal utilization of laboratory resources (staff and equipment)
Provide oversight for data analysis and final test report methodology and quality
Stay abreast of and provide knowledge of current industry trends in the evaluation and testing of the latest materials, processes, and equipment
Ensure the proper implementation of Capex planning and purchase
Continuously seek test process improvements
Assist Business Development and Account Management teams with business development and customer satisfaction after the sale
Ensure proper test program invoicing (with Accounting Dept.)
Provide leadership for sector safety and housekeeping

175

Cybersecurity Architecture & Operations Director Resume Examples & Samples

Implements security solutions (infrastructure and/or application) including the design, configuration, development, testing and deployment of security-related technologies such as Security Information & Event Monitoring (SIEM), Identity & Access Management, IDS/IPS, Data Loss Prevention, Digital Rights Management, Network Access Control and Payments Security technologies
Proactively updates, maintains, manages, monitors, and supports enterprise security tools with minimal direction
Acts as the subject matter expert for key security tools, technologies and processes
Performs change control and device configuration management activities on all security technologies
Provides management level reporting of all critical intrusion or vulnerability detection tools
Participates in the security incident response process including security response team activities as well as providing and implementing tactical risk mitigation to incidents
Actively protects the availability, confidentiality, and integrity of customer, employee, and business information
Participates in the Risk Assessment Program including identifying and scoring risk
Provides vulnerability and threat management monitoring and mitigation response
Participates in tactical and operational planning of vulnerability assessment activities
Contributes to Enterprise security team effectiveness by accomplishing additional security related results as needed
Assists the VP – Cyber and Information Security in the review, development, testing and implementation of security plans, products and control techniques

176

Quality Operations Director Resume Examples & Samples

Establish Quality Systems and procedures for oversight of contract service providers Laboratories to ensure compliance with regulatory requirements and expectations
Review/approve GMP documentation (investigations, change controls, etc.) generated internally or by external contract service providers ensuring documentation is well written, technically sound, and compliant with regulatory expectations
Responsible and accountable for product disposition, complaint management, APQR approval and stability programs for products managed at contract service providers
Provide support during process and analytical technical transfers to contract service providers
Provide support to BMS procurement throughout the supplier selection process
Ensure contract service providers are PAI ready by coordinating and/or leading mock PAI’s and supporting launch activities
Review supply agreements and associated contracts
Lead preparation of audit observation responses with external contract service providers
Responsible and accountable for Quality Agreement development, negotiations, and maintenance
Define departmental budget requirements and achieve budget objectives
Manage and develop a staff of Quality professionals supporting Biologics portfolio of CMOs
Hold a B.S., M.S., or PhD degree in science or engineering. Advance degree preferred
Have at least 15 years’ experience in bio-pharmaceutical industry with at least 5 years specifically in Quality Assurance
Minimum of 5 years of Supervisory experience
Be intimately familiar with cGMP (EU and US), ICH and other quality guidelines and standards and ability to interpret and apply them
Extensive experience and technical knowledge in the biologic drug substance and drug product operations which enable firsthand knowledge of manufacturing, quality control, quality assurance, regulatory affairs/sciences and interface with development
Direct experience interacting with Health Authorities and managing Health Authority inspections
Ability to assess the right balance between the business implications, technical considerations and quality decisions
Proven record of excellent leadership in a biopharmaceutical environment, ability to create, communicate and support highest quality and compliance standards, effective skills in managing within a matrix organization and ability to build strong working relationships with functional business partners, both within BMS and with contract manufacturing companies
Demonstrated technical expertise in resolution of deviations, development of effective CAPA and use of risk assessments
Preference to Qualified/Responsible Person status as defined by EU/Swiss medic GMP requirements and have demonstrated experience in releasing product from a complex supply chain to global markets
BMS work location will be in Switzerland, with 25- 40% travel requirement
Fluency in English is required. Fluency in German would be desired

177

Assessment & Operations Director Resume Examples & Samples

Lead internal and external resources to produce a range of high quality English language testing and learning products, including the design and creation of product content, production and delivery of materials, validation, and results processing
Lead internal and external resources to develop and support customer-focused and cost-effective product delivery channels that meet required standards
Identify and promote opportunities to innovate business processes and systems to improve efficiency, effectiveness, security, test-taker/learner experience, and improve margins
Direct and develop staff to ensure that resources can meet operational and strategic delivery and change requirements
As a member of the senior management team, contribute to the planning, implementation and evaluation of the long-term strategic business plan, making recommendations on the assessment, operations, customer service and validation functions, and contributing to the overall success of Cambridge Michigan as a business
Ensure robust governance over business change to maintain the standards of operational activity expected from customers, colleagues and regulatory bodies or other monitoring or recognizing organisations, while managing function risks and ensuring appropriate contingency plans
Masters degree level in a relevant field
Masters degree/PhD in Assessment or Applied Linguistics

178

Operations Director, Belmond British Pullman Resume Examples & Samples

Ensuring the efficient operation of the kitchen, boutique and onboard departments and management of the respective teams (90 percent of working time on board the train and remaining 10 percent of time to be based at the depot or the London Office)
The efficient operation and cost control of all train and facilities
Represent the train and the Company to customers, colleagues and the community, including maintaining positive relationships with key clients and stakeholders
Developing new itineraries, tours and routes
Contributing to short and long-term organisational planning and strategy and drive Company initiatives
Plan, recruit, lead and motivate staff to achieve best utilisation, productivity and a positive employee relations culture
Implementation of Leading Quality Assurance standards across the train and business including management of strategy to review and analyse procedures to ensure compliance throughout the business
In conjunction with the Financial Controller, responsible for compliance with the contractual and legal obligations of the business, ensuring that the business is compliant with the Company’s finance policy, code of conduct, management contract and any other corporate policies

179

Operations Director Resume Examples & Samples

10+ years agency operations and/or project management experience
Multi-disciplinary experience, including print, broadcast, digital, and other deliverables
Experience in managing multiple project life cycles from business development to final delivery
Comfort working in fast-paced environment with diverse cross-functional team
Experience and interest in supporting new business initiatives
Strong desire and ability to be a change-agent, providing experience-driven recommendations with team-building diplomacy
Roll-up your sleeves, can-do attitude

180

Operations Director Resume Examples & Samples

Leads projects and strategies to ensure operational excellence in the Region
Responsible for selection, hiring and training of support staff. This includes performance evaluation, recruitment and retention. Accountable for setting and managing performance expectations as well as training, motivating and career development
Coordinates with the RVP and Managing Director to improve office operational procedures and overall performance
Review of monthly regional playbook, highlight areas of concern and recommend corrective action
Work with RVP & MDs in the region to achieve defined performance objectives
Oversees Regional Operational Audits
Assists with Collections/DSO
Responsible for effective oversight of the integrity of data of the internal systems (e.g., FOX, CAF, Sales Force, etc.)
Assists with forecasting, remarketing and reporting
Works with Recruiting and Sales leadership to craft expectations and SLAs for operations support
Works with the HRM to drive compliance and to investigate and resolve any consultant relations issues, legal issues, benefits issues etc
Ensures compliance with Corporate wide company policies and procedures
Provide review and input in all compensation/commission changes and issues
Minimum 5 years Operations experience
Proven ability to manage a fast paced professional services office
Exceptional organizational skills, project management experience in order to manage complex projects and priorities
Ability to work within a matrix management environment including reporting in various ways to more than one individual
Demonstrated ability to effectively manage conflict and disagreement through collaborative discussion to reach positive conclusions or decisions
Proficient in establishing and managing budget goals and objectives
Ability to work effectively in a diverse work group
Ability to maintain compliance with internal policy and external law regarding paperwork and processes
Ability to staff, develops, motivate, engage and maintain a productive team of highly skilled and efficient support personnel
Strong ethical standards and ability to strictly maintain confidentiality with employee and Firm information
Excellent verbal and written communication skills necessary to interact successfully with a diverse group of people
Proven ability to manage a fast paced professional services

181

Operations Director Resume Examples & Samples

Establish a go-forward plan of cost savings, Toolbox and strategic sourcing results, which aligns with the division's growth initiatives
Experience with automated manufacturing processes
Responsible for preparation and management of the operations manpower budget
Work with the engineering team, production team, finanical team, and the suplier base to develop and implement initiatives to improve variable and direct margins of the product line
Drive successful metrics for safety, efficiency, quality, and delivery while maximizing capacity utilization
Develop and drive a strategic plan that delivers significant results in safety, efficiency and quality to achieve annual business objectives
Drive solutions by utilizing internal/external resources to solve equipment, tooling, facility and process problems
Must be extremely customer-focused, understanding how the business functions link together to support the customer
Lead benchmarking activities to stay up to date on innovative manufacturing processes
Lead product sustainability results relative to value engineering, cost reduction, product support, and warranty
Champion the hiring, people development, and long term resource planning necessary to ensure a stable pipeline of talent for future business needs
Work closely with support staff and Human Resources to effectively support all facets of our business
Coach and develop work teams to have positive and proactive attitudes, personal accountability, and superior quality
Provide leadership that will allow achievement of a flexible and fast responding workforce, in a fast paced, dynamic organizational environment
Proven strategic Operations leadership, reflecting increasing levels of responsibility and results delivered
Proven track record of leadership, demonstrating a positive attitude, personal accountability, coaching skills, effective listening skills, approachability, and resolution of issues/conflicts in a timely matter (preference will be given to applicants with at least 5 years of supervisor/management experience)
Proven P&L experience with strong inventory management, budgeting, and planning capabilities
Must be extremely customer focused, understanding how the business functions link together to support the customer (i.e. engineering, materials and sales)
Must exhibit encouragement of diverse ideas, focusing on coaching/developing strengths of team members and facilitating effective communication
Change agent that demonstrates original thinking, generates suggestions, and develops innovative approaches for improving work flow and processes
Develops self and others with potential for future opportunities in the organization

182

Operations Director Resume Examples & Samples

Deliver Operational Excellence by driving 80/20 based continuous process improvements in manufacturing and operations
Ensure best use of ITW methods including: PLS, In-lining, MRD, and USa
Integrate modern simplification techniques in supply chain, shipping and receiving, capacity planning, production scheduling, safety, customer satisfaction and performance measurement. Heavy use of visual systems and measurements with a passion for empowering
Bachelor degree in an engineering or business-related discipline. Advanced degree preferred
Minimum of eight years of experience managing a manufacturing-driven operation with related information management systems
5+ years of experience as a manager in a production environment
Effective leadership for problem resolution to facilitate faster improvement
Must be strategic and creative, but also strong execution and operational capabilities are critical for success to be able to manage and direct both operational and strategic/project-driven activities
Has hands-on engineering and operations experience in a manufacturing e.g. in the form of leading plant operations or building/startup plants
An intellectual capacity that demonstrates the ability to clearly understand and have insight into situations that are not supported by obvious facts and data
Ability to effectively integrate new solutions/businesses into the operation
Experiences in leading a significant international production capacity planning
Demonstrated track record of improving cost performance and product quality across the value chain in past assignments
Shows a willingness and ability to change or adapt to change and to lead by example
Excellent organizational skills, ability to communicate comfortably and effectively with all levels of an organization
Highly developed sense of integrity and commitment to customer satisfaction
Must be willing to travel to all facilities to ensure compliance with manufacturing and strategic goals

183

MSO Operations Director Resume Examples & Samples

Oversee the MSO Operations team and ensure compliance with MSO Operations requirements
Build, grow and expand Humana’s relationship with physicians and MSOs
Negotiate contracts with new providers and renegotiate contracts with existing providers
Partner with Business Development team to onboard and engage new providers
Lead the Joint Operating Committee and Quarterly meetings with MSOs/Groups within the assigned market
Develop and establish strategies to enhance territory performance
Ensure team achieves performance objectives
Ensure that contracts are financially appropriate and compliant with internal Humana guidelines
Present contracts before the Contract Approval Committee in accordance with market guidelines
Update Contract/Amendment/LOAs/MOAs log located in SharePoint and monitor progress
Prepare/submit monthly report pertaining to clinical, financial, and quality metrics
Manage associate relations and development
5+ years of experience working in a risk-based healthcare operational model
Proven expertise in negotiating risk-based provider contracts
Excellent relationship building skills
Financial acumen to understand the ramifications of risk
Existing network of relationships with providers in the Treasure Coast market
Current or recent experience in successful team leadership
Self-starter who is comfortable working independently with minimal supervision
Bachelor’s degree required; Master’s degree is a strong plus

184

Asset Operations Director Resume Examples & Samples

Asset Management and Oversight of the Solar Operations Center (2-3 direct reports)
5-7 years professional experience in Operations, Engineering, Construction or Project Management – solar energy experience strongly preferred
Experience utilizing CRM, PMP, and ERP systems, developing metrics and dashboards, and managing operations teams and contractors through the use of database tools and metrics
Undergraduate Degree in Engineering, Project Management, Business, or related field. Master’s preferred
Familiarity with data acquisition systems and SCADA systems a plus
Project Management Institute CAPM or PMP certification a plus
Outstanding interpersonal skills, including an ability to maintain calm and effective exchanges by all parties
Willingness and ability to travel up to 35%
Spanish language skills a plus

185

Operations Director Resume Examples & Samples

Manage all enterprise-wide applications that support the businesses and core functions
Lead the IT teams that are responsible for global client deliveries and launches
Triage and fix all defects in a timely manner; provide 24×7 application support globally
Identify best practices throughout the organization and business units and communicate/implement these practices on an enterprise level
Drive the maintenance of enterprise technology standards to ensure compatibility and integration (e.g., multivendor platforms)
Analyze and communicate benefits and risks associated with IT operations, as well as effectively articulating IT plans, policies and standards for acquiring, implementing and operating IT systems
Lead discussions on governance to ensure company resources are optimized and business’ strategic and operating plans are supported
Establish and build successful relationships with key clients and partners across all locations
Advise, counsel and educate executives on the potential competitive or financial impact of change as it relates to the applications portfolio
Mentor and develop the onsite and offsite teams for training, growth, and efficiency for successful deliveries
Partner closely with the CTO to provide thought leadership in the ongoing improvement of delivery strategies
Bachelor’s Degree in Computer Science, Business or equivalent experience
10+ years of senior applications development and delivery leadership experience in a high volume, complex environment; experience managing IT operations including Level 2 and Level 3 application support
Experience developing and managing custom built .NET based applications
Experience assessing an organization’s capabilities and needs – leading an organization transformation to ensure they have the right people, skills and approach to meet future IT/business needs
Extensive experience setting up, deploying, and managing SDLC. Exposure to IIS, .Net framework, SQL Server and Software AG a plus
Technical experience managing in high On-Line applications installed in the cloud and multi-datacenter
Demonstrated track record of leading change, operational excellence
Excellent leadership, change management, communication, strategic, interpersonal skills
Ability to successfully lead an in/outsourced virtual team
Ability to relate technical architectures to application/information systems architectures, security architecture, and IT governance architectures
Proficiency working with eCommerce, web and mobile based systems

186

Precision Optics Operations Director Resume Examples & Samples

Executive Health and Safety experience for Plant management
Black or Green Belt in Six Sigma
Track record for leading Lean teams with CPI events and cross functional team building
Change Leadership experience with Mentoring, Coaching and Teaching
Building cross Organizational partnerships
Ability and adaptability to become a Global thinker
Have a sense of urgency and innovation

187

Operations Director Resume Examples & Samples

Provide leadership, direction and manage all operations functions to include manufacturing, operational excellence, materials, quality and EHS
Develop, deploy and execute suitable short and long-range plans to achieve assigned business objectives
Coordinate and direct through managers, all functions of facility operations, including but not limited to manufacturing, asset utilization, inventory control, facilities control, building lay-out and process flow, maintenance, manufacturing projects and studies, cost control, manpower utilization, work standards and administration
Responsible for contributing to the development of all plant policies, consistent with the direction of the overall Powell organization
Review, maintain, control, implement corrective action and regularly report on the financial progress of the facility to accomplish schedule attainment and KPI metrics
Foster an environment of employee engagement by embracing a continuous improvement culture
Ensure that company policies, practices and initiatives are implemented and followed
Ensure compliance with all government, financial, environmental and labor regulations
Drive customer satisfaction, cost of quality, inventory, productivity, organizational development, profit and other operational metrics
Coordinates and assist with corporate initiatives, participating in leadership communities to drive best practices across the company
Develops and maintains innovative and effective cost reduction programs throughout areas of responsiblity
Provide leadership and commitment in support of continuing improvements in quality, productivity and delivery performance
Adopt safety procedures and ensure safe working conditions to remove risk of injury or property damage and maintain compliance with all State, Federal, and local EHS regulations
Analyze production requirements on a continuous basis to determine resource requirements to meet or exceed the quality and delivery expectations of the customer while supporting cost reduction initiatives
Participate in production decisions involving new and existing product lines
Participates in annual budget preparation, providing input regarding past, present, and expected operations with emphasis on cost reduction and quality enhancement

188

Operations Director Resume Examples & Samples

Develop 5-year capital plan to continue to maintain and enhance the property assets and execute against projected capital plans
Oversees Preventative Maintenance of equipment and record keeping/related logs
Conduct daily walk-through’s of the property to ensure physical assets are in best possible operating condition. Respond rapidly to any operational issues uncovered in property inspections
Assist in the management of procurement and application of all goods and services within annual CAM and Capital Expenditure budget
Manage Property Operating expenses within or below budget levels. Effectively manage negative financial variances to overcome or minimize loss within Property Operating budget
Conduct regular property inspections and assess the physical assets of the property. Prioritize capital projects to reflect critical needs and affordability
Manage the work process for both capital projects and ongoing services – including developing scope of work, request for proposal, evaluating contractor submissions/bids, developing service agreements, overseeing contracted work, work inspections, assuring project is completed in accordance with terms of service agreement and required documentation is delivered prior to project close-out and/or payment
Manage preventative maintenance program and oversee any necessary repair or construction work to sustain a safe and reliable environment
Manage relationships with third party contracted services providers and ensure adherence to Simon’s Purchasing Policy and Code of Business Conduct
Co-manage Construction activities with the corporate Development team
Maintain a safe environment through identification and elimination of any safely hazards to staff, tenants and customers. This includes the administration of all training and regulatory programs (OSHA, ADA, EPA etc)
Lead maintenance staff in work assignments and training. Assist in maintenance staff performance reviews
Ensure public safety, Center security and effective risk management
Read and interpret engineering drawings and schematic diagrams
Assist General Manager with maximizing margin of profit centers
Performs Condition Assessments (either personally or with the assistance of consultants) to develop basis for long range capital plans and budgets
Ensure information contained within the capital database is accurate, current and updated on a real time basis as changes occur
Complete timely review and processing of vendor invoices, to ensure accurate services were provided prior to payment
Knowledge of leases in order to determine financial responsibility of operational issues
Implement the energy plan communicated by General Manager for to minimize costs while maintaining a comfortable and safe shopping experience
Prepare and oversee operational budgets and ensure all costs associated with property operations are managed with direct guidance and oversight
Provide leadership and guidance to the Center staff in the area of operations and customer service as necessary
Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary
Provide operations support as necessary for special events and holidays
Contribute to the preparation and annual update of the Center’s five year strategic plan
Complete required weekly, monthly and quarterly reports
Assist the General Manager in the management of the Comprehensive Emergency Management Plan. Ensure all personnel are trained to function as an Emergency Task Force in Crisis Management response
Oversee operations in a crisis situation ensuring the safety and security of all customers, tenants, guest and assets
Resolve escalated customer complaints
Work with security and local officials to plan and oversee a fire safety program
Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)
Minimum 5 years of prior Operations, Facilities or Property Management experience
Working knowledge of maintenance and operational functions strongly preferred
Good communication skills – written and verbal
Strong sense of customer service
Solid People Leadership skills
Meets commitments - produces accurate work
Solution oriented and results driven
A strong value system, unquestioned integrity and good listening skills
Exercises good judgment skills
Problem solver – ability to identify problems and understand issues. Resolve issues proactively
Super high energy and enthusiasm
Basic to moderate computer skills (email, excel, word, online order systems etc.)

189

Operations Director Resume Examples & Samples

Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency
Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like
At least 3 year(s) of working experience in the related field is required for this position; preferably Director/VP Level specializing in BPO Operations and Management or equivalent
Has handled at least 1,000 FTEs
Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master's Degree, any field
Excellent verbal and written communication and customer service skills
Ability to multi-task and work in a fast paced, high stress environment
Must possess a professional, courteous, and resilient attitude

190

Site Operations Director Resume Examples & Samples

Site point of contact
Facilitates Site Management functions
Partners with Account Operations Manager in day to day operation
Creates and Drives Site Culture
Improves and Manages overall Site attrition
Leads activities to ensure Site passes CX360 certification
Manages Site administrative costs
Interacts with local community to promote Results brand and recruitment activities
At least 7 years experience in Call center, BPO or direct marketing

191

Quality Operations Director Resume Examples & Samples

Work with QA/QE, Certification & Submissions, and Launch Readiness leaders to identify operational reports
Create and/or design dashboards to report statuses & trends and to highlight risks
Maintain data integrity of all reports and dashboards
Develop strategic plans, working with leaders, partners, and stakeholders
Monitor operational activity (key performance indicators/metrics, corrective action reporting, trends, issue escalations, etc.)
Ensure all internal knowledge database content is current and accurate
Develop accurate capacity plans based on forecasted volumes
Maintain onboarding plan documentation
Ensure service level agreements are met for each business unit
Analyze and report customer satisfaction levels
Review operational reports daily to ensure stakeholders have current and effective content to mitigate risks
Responsible for identifying and driving operational efficiencies
Collaborate with team leaders to drive operational progress
Propose ways to standardize operations across Zynga
5 years of operational management experience
High aptitude in statistics, operations, risk analysis
Highly productive, able to work effectively on a variety of projects simultaneously

192

Operations Director Resume Examples & Samples

Develop short and long term plans in alignment with the Power Systems strategic plan and annual profit plan objectives to drive superior operational performance and financial results
Proactively champion a culture focused on Environmental, Health & Safety (EHS), driving a zero-incident culture. Empower employees and drive accountability for EHS to all levels in the organization
Create a culture of exceeding customer expectations, ensuring that the organization is highly responsive to customer needs and issues. Work with key stakeholders across Marketing, Sales, Engineering and Operations to ensure achievement of end-to-end quality goals
Working with the supply chain function: establish inventory plans by product family/site; proactively manage inventory to profit plan, driving improved and sustainable processes; execute the Supply Demand Planning (SIOP) process, driving ownership and collaboration across all stakeholder groups; generate forecasts that meet customer expectations and profit plan objectives
Develop and cultivate relationships with key suppliers (internal and external) to ensure high quality relationships and products
Drive cost out, meeting or exceeding profit plan targets
Establish objectives and track key performance indicators across the organization. Ensure prompt, accurate reporting systems on all aspects of operations, leveraging EPM and Balanced Score Card
Partner and network with Division, Group and Sector functional organizations to ensure functional alignment of strategic objectives, annual goals and metrics, and resources
Continuously improve operations through alignment with the Eaton Business System with a strong focus on driving a Lean Culture utilizing Continuous Improvement Framework (CIF)
Develop and execute strategic capital spending plans for Operations to assure adequate capacity to meet growth objectives
Drive change through improved organizational capability, providing leadership in recruiting, goal alignment, employee development, performance management and communication. Ensure motivation and retention of a high performance management team and workforce
Set appropriate staffing levels through the profit planning process. Proactively participate in staffing/headcount decisions for key positions in Operations and across Power Systems
Demonstrate a leadership style that perpetuates the Eaton Values and Philosophy and the Eaton Code of Ethics
Bachelor’s degree from an accredited intuition
Minimum of 15 years of experience with progressive levels of accountability and responsibility in Manufacturing, Supply Chain, OPEX and/or related support functions
Master’s in Business Administration (MBA) preferred
Strong knowledge and experience with the Eaton Business System and process tools such as profit planning, strategic planning, Organizational Capability Assessment, Eaton Value Cycle, Corporate Accounts, ProLaunch, Lean System/Six Sigma, Supply Chain Management, Fixed Capital Optimization, Eaton Quality System, and Environmental, Health and Safety (EHS) processes (MESH, ISO 14001, etc.) is strongly preferred
7 years prior experience with profit and loss ownership
Knowledge of current technologies in manufacturing (assembly and fabrication), engineering, materials management/inventory control, distribution and logistics, purchasing, quality assurance systems processes and practices
Strong collaborative skills with the proven ability to drive change and leadership ownership/accountability
Demonstrated success in

193

Operations Director Resume Examples & Samples

Bachelor's degree in Business Administration or related field (2 additional years experience may be accepted in lieu of a degree)
4+ years’ experience in operations related work (inventory planning/management, contract management, shipping logistics, etc.)
Proven ability to prioritize workloads, manage multiple projects simultaneously and drive results
High energy level, problem solver and team-player

194

Operations Director Mss-gs Kenya Ltd Resume Examples & Samples

Set Strategic Goals
Identify long term priorities and ensure resourcing is adequate to achieve objectives
Knowledge and Qualifications
Degree in Business Management or Operations Management
Minimum of 15 years’ experience in Operations Management
Bidding and Tendering
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
ERP system(s)
Google suite of products
Behavioural Skills - Leadership
Creating change and innovation
Engaging and inspiring people
Simplifying the complex

195

Services Operations Director Resume Examples & Samples

Methodology definition, process development/improvement, delivery & compliance
Leadership of the PMO function
Ownership of reporting, forecasting and governance processes
Performance reporting & analysis, risk management and resolution action planning
Facilitate delivery schedule/cost/scope management with BU PS teams
Resourcing (Recruitment, allocation and utilization) for billable, pre-sales and internal projects
Tools maintenance and development
Development of new processes and procedures to enhance the PS offerings
Work with the Vertical market leaders to drive market opportunities
Work face to face with clients and prospects in delivery and pre-sales engagements as required
Coordinate operational processes with PS Sales Go To Market approach
Long term strategic planning and acquisition integration
Defining knowledge management policies, lessons learned, content management and collaboration
Facilitating PS revenue and utilisation to agreed targets
Ensure PS forecast accuracy
Improve PS margins
Support the successful delivery of all client and internal projects
Responsible for continued development of processes and collateral for PS teams
Measuring and reporting against agreed targets

196

Operations Director Resume Examples & Samples

Minimum one to two years of management/supervisory experience
Develop and manage operating budget, forecast revenues, control expenses, and make budget adjustments as needed. Develop a culture within the staff and board for good fiscal responsibility
Ensure the maintenance of facilities and properties of the branch to assure high standards of maintenance, safety, cleanliness and to assure that the requirements of regulatory codes are fully met
Manages the branch in accordance with the policies, procedures and standards established by the YMCA of Greater Pittsburgh
Manage the long-range strategies developed by the Association and Branch strategic plan. Develop and manage the tactical plans documented in the annual operating plan
Plan to direct annual campaign and special events to achieve a net goal to achieve established goals
Work experience and comfort with diverse cultural and backgrounds
Provides staff support for Highmark Wellness Facility. Provides staff leadership for annual support campaign
Represents and promotes the YMCA in the local community and develops positive working relationships with other organizations, businesses, and governmental entities. Develops and maintains collaborative relationships with community agencies in service delivery area
Recruits, hires, trains, develop and direct employees and volunteers. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
Develops and directs high quality member engagement strategies and programs which support branch and Association mission, goals, and strategies
Serves as a member of PNC YMCA management and supports the overall objectives of the YMCA
Ability to direct assigned operations including volunteer development, supervision of staff, development and monitoring of budgets, marketing and public relations, and program development
Computer skills in Microsoft Word, Excel, and PowerPoint
Act 33/34 Clearances
Valid PA driver’s License
Local travel required/occasional out of state travel

197

Operations Director Resume Examples & Samples

Accountable for service performance, customer satisfaction and financial performance, with a proven track record of successful outcomes with responding to inquiries or complaints from customers, regulatory agencies, and/or members
Collaboration with other functional areas to support sales, operational and financial objectives of the Specialty Pharmacy services group as it relates to day-to-day pharmacy operations; must have a track record of effective high-level communication to team sand customers - both internal and external
Provides effective leadership and direction to all direct reports while managing and fostering a dynamic and progressive work environment characterized by high integrity, commitment to excellence and respect
Oversees all distribution and dispensing activity for the pharmacy
Participates in performance improvement program by evaluating data, providing input, serving on task forces and allocating appropriate resources for improvement
Serves as primary liaison between Chandler Specialty Pharmacy and other Specialty Pharmacies in the network, coordinating problem resolution, staffing/support and other concerns as needed

198

Operations Director Resume Examples & Samples

Passionate about the Madame Tussauds brand
Come from a strong operations background, having worked within a customer service environment and delivering on exceptional customer experience
Have strong experience in operational Health and Safety management, leadership of multifunctional teams, as well as operational budget planning and control
Ability to use their own initiative and be a proactive inspirational leader who can influence at a senior level
Understanding of the CAPEX process, including the brief to project delivery would be an advantage

199

Operations Director Resume Examples & Samples

Contribute to the development of the company’s corporate Medium Term Plan and lead strategy development and execution in the areas of Production, Supply Chain and Customer Services
Lead and develop the Global Operations function to obtain optimum effectiveness in the pursuit of the company’s strategic goals
Drive delivery of revenue in line with agreed targets
Foster an environment of quality, innovation and continuous Business improvement in global Operations
The use of “Lean” tools such as Kaizen is a must whilst always ensuring maximum employee engagement
Provide, lean knowledge and consultancy for the wider organisation
Maintain effective working relationships across the functions and geographies to ensure that there is effective co-ordination of all company activities in support of corporate objectives
Interface effectively with Global Sales teams to ensure customer satisfaction in quality and timely delivery whilst optimising the use of working capital across the business operations
Interface effectively with Engineering / R&D teams to ensure the smooth pull and transition of New Product Introduction into manufacturing

200

Senior Operations Director Resume Examples & Samples

Manage Client Program Operations
Manage Progress Reporting/Quality Assurance/Process Improvement
Staff Development, Mentoring
Ensure effective facilitation, coordination and management of the development and implementation of the client program
Manage coordination, monitoring and tracking of deliverables to ensure legendary service delivery to the client company and marketing group(s)
Develops and maintains relationship as single point of Client contact for internal and external information
Serve as Business Consultant and manager on behalf of Client
Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives
Define business requirements and customize the program set-up features to the client's specifications and target KPI’s (Key Performance Indicators)
Manage contract negotiations and contract administration for Client relationships
Conduct daily/regular internal Operational meetings to review Teleservices performance
Participate in call monitoring/calibration sessions and IT planning meetings
Conduct Monthly and Quarterly business review sessions with Clients
Coordinate corporate resources and services to meet client program objectives and KPI’s
Coordinate/Balance resources across functional departments to meet client specifications and internal financial goals. Departments including: IT, HR, Training and Quality, Operations, Finance and Legal
Identify and communicate processes continually enhance the quality of services to clients as well as improvements to productivity and business/client financial goals
Manage the internal financial forecasting requirements and be responsible for meeting corporate profitability goals
Provide consultative support to assist Client in meeting business goals. Additionally, offering solutions to enhance Client performance and expand the services provided by company
Client entertainment and business travel (to client and Operations sites) on regular basis for client meetings and operational reviews
Bachelor’s degree from an accredited university or college with major course work in business, marketing, communications, retail management or another related field
Direct marketing knowledge required
Comprehensive experience (5+ years) in management and operations management in a customer service or call center environment
Ability to manage staff and multiple programs requiring attention to detail
Ability to negotiate and discuss pricing and contractual arrangements
Demonstrated knowledge of interviewing and selection process

201

FM Operations Director Resume Examples & Samples

With your technical knowledge and experience in FM/Engineering, asset management and contract management, you will build and implement robust procedures and mitigate business risks as well as making a positive contribution to expanding the business
CEng, CBIFM or MRICS
The role holder will have proven ability to effectively build capability in teams with the ability to negotiate in a sphere of influence at a senior level
Managerial Leadership: the successful candidate will have strong people management and leadership skills and have had specific experience working in a matrix management model where influencing, challenging and negotiating skills have been highly leveraged
The role holder will be a relationship builder with a reputation for integrity, evoking rapid trust and confidence in clients, colleagues and teams alike
Personal attributes: the right candidate will focus on driving operational excellence and continuous improvement across all areas of responsibility. The ideal candidate will be a self-starter, innovative with the ability to deliver quality results with a challenging but positive and influential style
You will preferably have a background in construction or engineering or be an expert in facilities management; with experience and membership of a relevant Professional Body
This is a truly exciting position that will require regular travel to sites and attend performance meetings with customers, clients and contractors

202

Operations Director Resume Examples & Samples

Provide leadership and guidance to production of high-power fiber lasers and amplifiers to meet and exceed revenue targets while maintaining and improving high quality and on-time delivery
Will provide budgets and long-term plans for equipment and personnel
Responsible for the overall production, quality and timely delivery of products within established budgets and goals
Responsible for all phases of manufacturing efficiency, including control of costs, inventory, burden rate, material and manufacturing variances, etc
Manage manufacturing engineering and final test group to improve products in production and for new product introductions
Deploy lean manufacturing tools to improve efficiencies
Support continuous improvement programs through leadership and training
Manage current internal and external outsourcing partners and identify new outsourcing opportunities where feasible
Manage plans to increase manufacturing effectiveness through people, process and equipment
Help maintain and develop a safe and secure working environment

203

Operations Director Resume Examples & Samples

Responsible for all aspects of the manufacturing process, including safety, quality, cost, productivity and schedules
Establish a zero accident culture including expectations, responsibilities, training, measurement, auditing, corrective action, and continuous improvement
Assure employee compliance to all health, safety and environmental program requirements
Establish strategic goals, objectives, and operational budgets for manufacturing operations
Develop, implement and direct manufacturing schedules and resource requirement plans
Supervise staff, including hiring, employee communications, training, discipline, evaluation, and corrective action responsibilities
Drive the Wabtec Performance System (WPS) to establish a fully lean manufacturing organization
Establish key performance indicators and drive shop floor metrics to lead improvements in safety, quality, productivity, on-time delivery and cost reduction
Provide leadership to the organization and establish high performance standards and accountability at every level on the team
Set priorities and collaborate with engineering and project management in capacity planning to assure on-time product delivery to customers at optimum cost and efficiency
Direct manufacturing teams and all related people management responsibilities, including hiring, employee communications, training, performance management and corrective action responsibilities
Accountable for day to day manufacturing team performance and results, including identification and removal of obstacles to success
Drive implementation of LEAN Manufacturing tools and ensure effective systems for continuous improvement, corrective action, and preventive actions are in place
Create and ensure effective management review processes are in place in order to achieve performance goals related to safety, quality, schedule, and project management targets
BS in Business, Manufacturing, Engineering or related discipline
Minimum 10 years’ demonstrated accomplishments in operations management in a manufacturing environment
Demonstrated leadership in driving change throughout an organization
Strong background in lean manufacturing and 5s, with experience in leading initiatives and implementing principles into manufacturing processes
A track record for delivering results in a project design to spec environment
Analytical and reasoning ability for problem solving, strategic planning and creativity/innovation
Excellent judgment ability for complex decisions
Capable of planning and organizing work and processes; ability to direct multiple projects and meet deadlines
Financial acumen for planning and managing operations
Excellent verbal and written communication/language skills, including ability to provide clear written and verbal instructions, compile and present business reports/ correspondence, present information clearly, and effectively provide direction
Excellent communication skills to clearly, comfortably and effectively present business information and recommendations
Interpersonal and supervisory skills, such as coaching, providing feedback, and evaluating performance of subordinates, and the ability to coach and motivate employees to achieve management expectations and assigned performance criteria
Proven ability to recruit, train, and motivate a team in order to balance staffing strength with profitability and growth
Interpersonal skills to work in a team-oriented, collaborative environment
Customer service and quality orientation

204

Operations Director, Uganda Resume Examples & Samples

Monitor project activity against the contract and notify/advise technical leaders of significant events and potential concerns regarding the intersection of contract, budget, and technical work, engaging appropriate corporate contractual and finance resources for non-routine issues
Support development of annual work plan budgets/revisions; monitor, track, and analyze actual expenses on a monthly basis to produce client-required reports
Ensure four regional offices receive appropriate operational support and oversight and conduct operations activities in an efficient, effective, and standardized manner
Monitor budget analyses/reports and project cost reports/invoices against contract requirements, implementation progress and general cost reasonability; alert management team to necessary contractual or management actions based on that review (e.g., LOE or line item reallocation, etc.)
Assist in the identification, recruitment, and management of consultants and subcontractors; perform the actions necessary to initiate appropriate contractual mechanisms
Serve as a direct supervisor to five functional managers and provide oversight to GAPP’s five regional office coordinators
6-8 years of USAID financial, contractual or grants management required (including provision of in-country training and support to field-based project staff)
Excellent communication skills; attention to details is required. Flexible and able to multi-task
Must be able to work collaboratively (across time zones and cultural boundaries)
Ability to interact effectively with all levels of internal and external clients

205

Regional Operations Director Resume Examples & Samples

Develop business tactics to meet organizational goals for safety, utilization, and cost controls
Provide leadership and direction to operations team
Foster open and honest communication to maintain a union free environment
Build/strengthen strategic relationship between terminal leadership, load planning, and account management
Lead the continuous improvement efforts for internal process with technology enablement
Act as escalation point of contact for areas of accountability
Lead resolution of escalated service, cost, and safety issues with account management
Develop a collaborative environment with load planning, so all decisions are mutually understood and agreed upon
Involvement and leadership in industry, to include applicable forums, conferences and trade groups
Possession of a Bachelor’s Degree from an accredited college or university is preferred
7 – 10 years of leadership experience with proven track record of delivering results
Bilingual – Spanish (Written and Oral)
Experience in transportation (truckload or intermodal) operations is preferred
Proficiency with Microsoft Office is required. Experience with other applications including transportation management systems or an operations system in a large corporate environment is preferred
Must have excellent communication skills, both verbal and written, with the ability to effectively interface with all levels of internal and external personnel
Proven ability for cross functional leadership and project management, with fiscal accountability
Strong interpersonal skills with ability to develop effective relationships
Strategic planning and tactical implementation skills
Effective team building and leadership of remote locations

206

Operations Director South East Resume Examples & Samples

A senior role and an ambassador for ENGIE across the C&C business
Reporting to the C&C Sector Director, the Operations Director will be the senior lead for communicating and delivering the strategic direction within a suit of contracts
The successful candidate will be expected to work closely with C&C Sector Director, the Sales and Marketing Team, the SHEQ team, the Projects Team and other supporting teams to identify and exploit opportunities to grow the business in the portfolio
Health, Safety, Quality and the Environment
Develop and maintain a behavioural Health and Safety culture throughout the portfolio
Share best practice across the portfolio and the wider business
Ensure all sites are operating and audited (by the SHEQ and compliance team) in line with the BMS and Local operating procedures
Carry out regular behavioural Health and Safety coaching at site level
Commercial, Finance & Contract Delivery
Develop challenging but achievable budgets for the operations including profit improvement plans for under achieving contracts
Ensuring financial and operational compliance in line with annual budgets set
Working as part of the Sector Management Team responsible for developing an efficient organizational structure, strategy setting, client relationship building, business development and project management
To lead, direct and motivate the ENGIE team to enable contribution to the best of their ability and maximise their potential
Ensuring effective working relationships are enhanced with key stakeholders by regularly exceeding the standard of work delivered and delivering leadership to the Contract Managers across multiple contracts
To grow business reputation and longer term business opportunities through effective client relationship management and customer service excellence
Business Growth
To work with the Business Development Lead to create a niche offering that provides ENGIE with competitive advantage in the market segment
Develop a business plan for the Portfollio that delivers sustainable profitable growth based on a full understanding of the out sourcing market in the Manufacturing and Industrial Sector
To take accountability for converting the existing primary Energy and Technical contracts into outsourcing deliveries across the portfolio
Leading & Influencing
Develops effective working relationships with functions, business partners, suppliers and sub-contractors to improve operational performance
Embrace internal process development I initiatives and drive through the business i.e. Coupa, Cofely Direct, Planon, One HR etc
Develop succession plans for the contracts within the portfolio
Ensure that appropriate monitoring of services is in line with Contract requirements and local agreements
To work collaboratively with other Business Units to drive operational efficiencies where possible
To develop new and use existing internal delivery where at all possible
To ensure performance of contracts against budgets
To work with SHEQ and the Account Managers to ensure risks are appropriately identified and mitigated or removed
Maintain an effective Relationship/Communication strategy for the region in relation to customers & staff
Understand and be receptive to what is going on in other parts of the business marketplace (internal and external) and communicate key messages to the team
Develop relationships with key stakeholders, Suppliers, Sub-Contractors, staff and staff representatives
Involvement in the process of the selection of new target clients and opportunities
Look to implement standardisation of systems and associated processes across contracts where possible.i.e Planon, ENGIE Direct
Generates excitement, enthusiasm and commitment to the team vision
Positions self as leader and models desired behaviours to suit
Communicates constantly and repeatedly and ensures that messages understood using various mediums
Ideally qualified to degree level or equivalent experience
Experience at managing Soft and Hard Services contracts as well as outsourced deliveries
Significant experience operating at a senior level delivering contract services
Excellent commercial and financial acumen
Experience of performance related contracts and management systems
Good presentation, influencing and motivation skills, with experience of managing a team
Strong IT skills and competent with Microsoft Office packages

207

Operations Director Resume Examples & Samples

Extensive experience in leading operations across multiple European countries for a Retail business
10+ years relevant experience to include currently holding a corporate based leadership position within Retail Operations, and background in Retail Store Management
Strong leadership qualities, coupled with strategic planning and organization skills
Experience in a business partnering capacity, as an advisor for Retail and Corporate channels
A structured approach and comfortable in leading teams in a fast paced environment and through ambiguity
Considered and balanced decision maker
Strong communication skills, and proven track record at influencing at all levels and building relationships with senior leadership across the business
Ability to work a flexible schedule and travel across Europe to meet the needs of the business
An entrepreneurial mindset, with the ability to use own initiative and react quickly to shifting priorities
Experience in procurement of new vendors for new countries and new services
Strong knowledge of, and ability to use, Microsoft Excel, Word, PowerPoint, Visio and Outlook

208

Site Operations Director Resume Examples & Samples

Partner with business unit management on the development of overall objectives and long-range goals for the site. Ensures site operations achieve their business objectives by providing direction and oversight to the local management team
Direct all logistics, warehouse and/or freight activities of the site. Manage day-to-day site events to ensure timely and accurate delivery of incoming / outgoing inventory from distribution center to customer. Works with local operations to ensure efficient utilization of site resources, to avoid/eliminate redundancies, and to maintain commonality in performance criteria and policy application
Support the site in their overall global P&L targets thru working with corresponding local operations managers on opportunities for improvement as well as directs facility wide activities across business units. Conduct monthly site reviews with group represented by operation at the facilities on P&L of general geographic region supported by the facility and is expect to be fluent in the cost drivers which impact financials. Conduct weekly staff meetings with site management teams
Identify problems and drive efforts to resolve problems with inventory and procedures. Researches and analyzes current and emerging issues, opportunities, and trends in local markets, technologies, business environments and operations as they relate to site product line(s). From this analysis, ensure delivery of necessary reporting (i.e. weekly, monthly, quarterly, annually), presentations and recommendations to ensure operations / logistics management maintain a high level of awareness
Work with staff functions to interpret corporate policies and procedures as they affect the site. Recommends local changes where appropriate. Partners with site Human Resources on employee development and succession planning initiatives
Evaluate warehouse infrastructure projects to deliver efficiencies and optimizations plans to maximize revenue opportunities and reduce costs
Participate in the establishment and, ultimately responsible, for the implementation of all approved strategies at the site. Take the lead role in communicating and demonstrating CommScope’s vision, mission, values, and strategies for the site
Partner with cross-functional teams such as Human Resources, EH&S, Quality, Manufacturing Operations (Maquila plants), Global Enter Entity Sites (CommScope); Contract Manufacturing (NAI, AFL, Flextronics)
Develop a strong safety culture throughout facility
Develop capacity plan; processes and function
Ensure all training is delivered according to all job functions
A completed Bachelor's Degree from an accredited college/university; advanced degree preferred
Ten (10) plus distribution experience with a minimum of five (5) of those years in management
Ability to deep dive into small / big issues across the entire scope of the site
Innovative, team oriented leader with proven success in creating logistics / operational improvements in a constantly evolving environment with rapidly changing priorities
Bilingual; strong understanding of both English and Spanish language
In conjunction with site HR, possess a thorough understanding of local, state and federal employment laws and practices
Demonstrated team building and leadership skills with the ability to successfully and effectively organize, manage and lead an organization of diverse disciplines
Creativity in approaches used to develop and direct short- and long-range planning and development program
Has the authority to enforce EHS management systems and ensure that it is developed and function according to the business requirements and in compliance with the current standards
End to end responsibility to the Santa Teresa, New Mexico site reporting to the Director of Distribution for the Americas. The importance of the EHS policy should be taken into consideration, as well as the EHS Management System, it is important that the person in this position is aware of the environmental and significant risks, as well as impacts or risks associated with the job. Shall foresee the potential consequences of deviating from the specified procedures

209

Regional Operations Director Resume Examples & Samples

Work with your VP of Retail Operations to develop and ensure execution of the office business plan, including planning and implementation of operations, personnel, customer service, and accounting programs and initiatives designed to attain regional objectives
Create and maintain a budget that realizes the financial commitment to the company by controlling and/or reducing costs while facilitating revenue growth
Work with VP and Operations staff members to facilitate positive, growth-oriented culture between, Regional Tutoring Director, and Area Sales Directors
Coordinate regional teacher training plan to ensure staffing needs are met through adequate training and recruiting plans while managing annual training budget
Work with VP to plan and manage all real estate needs within the region, areas, and territories
Oversee regional/area part-time teacher recruiting, hiring, and training processes, to ensure appropriate resources exist to adequately staff our programs with high quality instructors; monitor final evaluations and NP ratings to track teacher and tutor performance, and take appropriate action to deal with under-performers
Analyze operations costs and average class size performance to identify problem areas or savings opportunities while creating and executing improvement strategies
Ensure responsiveness to the customer and identify areas for improvements in service, staffing and operations that will increase customer satisfaction and affect national product offerings. Seek best practices across the region
Bachelor's Degree; MBA preferred
At least five years of management and client service experience
Excellent leadership, organizational and planning skills with ability to develop others
Strong fiscal responsibility especially to bottom-line management
Ability to work efficiently in a fast-paced, high-pressure environment
Strong communication, collaboration, and problem solving skills 7. Willingness to travel when necessary

210

Operations Director Components Division Resume Examples & Samples

80/20 System Excellence
Provide leadership in the development and implementation of strategies during our business planning process
Coach and develop work teams
Expert at facilitating employee engagement, relationship
Provide leadership that will affect achievement of a flexible and fast responding workforce, in a fast paced, dynamic organizational environment
Must have a Bachelor’s degree in a related field and 5+ years related experience in operations management is required
Strong background or aptitude in manufacturing with desired experience in machining, magnetics and sheet metal operations
Proven results in managing and developing talent
Proven track record of leadership, demonstrating a positive attitude, personal accountability, coaching skills, effective listening skills, approachability, and resolution of issues/conflicts in a timely manner
Proven P&L experience, analytical capabilities and strong inventory management, budgeting, and planning capabilities
Must be extremely customer focused
Ability to lead and coordinate successful cross-functional improvements with analytical skills
Ability to manage and prioritize multiple projects simultaneously
Proven ability to lead and facilite cultural change
Strong change mangement skills which incorporates original thinking, multiple idea generation, and develops innovative approaches for improving work flow and processes
Strong workforce and succession planning capabilities.Develops self and others with potential for future opportunities in the organization
Must have excellent verbal and written communication skills, to include strong working knowledge of Microsoft Office

211

Operations Director Resume Examples & Samples

Set up the divisional mid and long term manufacturing strategy
Works in conjunction with the ICPD leadership team to develop and implement market driven strategies by defining and setting strategic impacts in ICPD’s operation views and implements those into the ICPD operations production network
Develops and executes strategic capital spending plans for all operations (plants) to assure adequate capacity to meet division and product line growth objectives, and approves and manages the development and administration of competitive wage/salary and benefit plans
Ensures the structure and organization of the area production according to EBS and the defined functions in line with Quality Management acc. to ISO9000 series and ISO14000 series
Defines and executes on the ICPD operations and manufacturing strategy in close cooperation with the divisional Product Line Management and Engineering Managements and coordinates with other Eaton manufacturing plants
Defines a cost optimized product allocation by optimizing the overall production costs of ICPD-products across all sites and has project ownerships for production transition projects
Directs the ICPD logistics including its production planning within the ICPD production network

212

Operations Director, Vector Control Project Resume Examples & Samples

Provide oversight for overall operations of the project, which may include but is not limited to procurement, logistics, human resources, subcontracting, compliance (excluding environmental compliance), and overall supervision of operations
Provide guidance and training, when needed, to country-based personnel responsible for country-level operations
Provide guidance on USAID’s policies including but not limited to the 300 series of the USAID Automated Directives System and relevant sections of the FAR
Perform other duties and responsibilities as required
Bachelor’s degree in management, business, or related field
At least ten years of experience in operational management, including but not limited to procurement, logistics, compliance, and/or overall operational supervision, of large-scale, complex, international development assistance programs
Effective English oral and written communication skills is required
Proficiency in USAID regulations, including FAR and ADS

213

Labeling Operations Director Resume Examples & Samples

Advanced / highly developed knowledge of labeling regulations with particular focus on the regulatory environment in global markets
Ability to apply deep knowledge of regional labeling requirements, in particular label reference dependency
Proven ability to develop relationships and work well with others in demanding situations with a positive attitude demonstrating tact, diplomacy and respect
Time and project management skills
Tolerance for ambiguity
Influencing, negotiation and decision making skills
Accountable for hiring and succession planning of staff
Demonstrated ability to accomplish business results through teams
Analytical thinking, demonstrated ability to anticipate and solve problems by providing solutions prior to escalation of issues to management
Strong collaboration, presentation, communication, interpersonal, and leadership skills
Ability to apply continuous process improvement methodologies
Degree (BSc, MSc, PhD) in Life Sciences
Extensive related experience
Managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
Previous experience in managing a global labeling operations team
Previous experience working in industry in support of global labeling, artwork and operations
Previous experience working with combination products and/or Human Factors Engineering
Demonstrates leadership attributes
External visibility (e.g. through industry committees)
Experience in vendor management
Fluent in English (oral and written)
Organizational expert within defined subject area

214

Regional Operations Director Resume Examples & Samples

Training staff and monitoring their performance and progress
Communicating with other departments, staff groups, and customers
Ensuring quality, delivery, and budget objectives are met
Delivering and fulfilling objectives and directions from the operation's headquarters
Producing regular metric reports and statistics on a daily, weekly, and monthly basis
Briefing team leaders on the issues for the market assigned
Visiting customers to monitor the quality of service they are receiving
Maintaining computerized administration and automated storage and retrieval systems
Bachelor’s degree (Degree in Business, preferred; with consideration given to construction management or engineering with strong backgrounds in wireless or telecommunications)
10+ years of business experience with 5+ years in a telecommunications program management capacity and 5+ years of P&L management
Experience in implementing, planning, and forecasting systems
Excellent analytical abilities, team-building, and project management skills
Working knowledge of site acquisition, construction management, installation, and optimization procedures
Strong experience in budgeting, forecasting, fulfilling staffing requirements, training, safety compliance, etc
Ability to travel as needed to perform duties of the position

215

Senior Portfolio Operations Director Resume Examples & Samples

7+ years of multi-site, multi-family, multi-property type operational management experience in role of a Portfolio Manager or comparable role in hotel/resort management
Managing property rehab and development projects from planning to implementation to completion
5 years of real estate experience in local real estate market
5 years of supervisory experience
Outstanding customer service skills
Outstanding interpersonal skills with the ability to work effectively with a wide variety of people and various support groups
Experience managing property rehab and development projects from planning to implementation and completion

216

Operations Director Resume Examples & Samples

Liaison with Leverage Teams to assure adequate resources are provided to the BA’s projects, and to ensure smooth rollout of Corporate initiatives, policies, and procedures
Analyzes and implement strategies to reduce overhead and improve effective use of resources, infrastructure, and facilities (space management). Advises the BA Leadership Team
Supports the BA in the execution of the Group’s growth strategy. Manages the pipeline tracking system and interfaces with Procurement to establish consulting agreements with proposal support firms
Executes all Corporate, Group, and Leverage data calls; Owns MMR, MOR, and C-level reporting;. Supports group completion/adherence to company-wide compliance initiatives
Conducts financial analyses, monitors and analyze financial reports and communicates findings Account Managers. Participates in special projects, corporate initiatives, and/or steering committees/working groups
Initiates and implements quality improvement activities as appropriate (e.g., ITIL, Financial Performance) to raise the performance of the JAF BA
Educates and trains employees as to their impact in the quality mission assurance
Develops, implements, manages and integrates seemless approach to program execution
Serves as the primary quality control resource for problem identification, resolution, loss reporting and continuous improvement
Manages quality control personnel on a day-to-day basis
Supports concurrent engineering efforts by participating in design development projects representing quality assurance and the customer
Designs, implements and documents procedures for process control, process improvement, testing and inspection
Establishes and implements metrics (process capability, control charts, measurement quality) for monitoring system effectiveness and to enable managers to make sound product quality decisions
Performs root-cause analysis and other problem solving activities to identify effective corrective actions and process improvements
Establishes collection and analysis systems of statistical data to predict trends that will affect improvement of delivery
Analyzes customers’ needs to establish efficient, cost-effective requirements for ease of performance
Monitors vendor performance and establish criteria and rating system for critical vendors
Interacts with customers to identify opportunities to improve quality and establish feedback with program personnel. Strategic Partnership manager for BA
Team with BA PMs on quality issues, trends and losses
Reviews suppliers purchase orders and establish supplier quality requirements
Participates in internal and external quality audits. Interfaces with customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented. All other reasonable duties, as assigned

217

Franchise Operations Director Resume Examples & Samples

Acts as liaison between the company and the franchisee to leverage resources, promote best practices and align business objectives
Influences behaviors and actions
Provides consultation to continuously improve operational effectiveness, guest satisfaction, sales, traffic, and profitability, driven by analytics to brand standards, market and DMA opportunities
Conducts operational assessments
Utilizes reporting and tracking tools to analyze results, identify trends and provide analysis and recommendations to franchisees that protect brand standards and or drive sales, traffic and profit
Own effective communication and messaging
Provides support to franchisees to ensure successful new restaurant openings and restaurant revitalizations
Monitor and know competition within your markets
Achieves targeted sales and traffic growth for assigned franchise restaurants
Building strong relationships with franchisees based on candor, trust and results-orientation to promote franchise satisfaction
Assists and validates successful rollout and integration of system-wide programs and initiatives
Provides timely, constructive feedback for performance improvement. Recognizes and celebrate franchisee’s accomplishments and contributions
Documents and reports critical incidents and franchise issues
Follows company policies, upholds professional standards, and performs all work in a manner respectful of others. Role models company values and core competencies
Provides regular leadership on cross-functional projects with system impact. Provides leadership and business solutions at a strategic level for assigned franchise group(s)
Influences franchise principals and Senior Operators

218

Operations Director Resume Examples & Samples

Market Leadership: Work collaboratively with the market leadership team on all aspects of the day-to-day operating activities to drive execution against the most critical initiatives; serves as a proxy to the Market President as required
Market Strategy, Planning and Execution: Works closely with the Market President to ensure strategy development that will articulate the vision for the market needed to achieve financial/growth goals. Work with market leadership and related matrix partners to develop and execute the local market strategy. Develop multi-year roadmap with specific actions needed to achieve 3-5 year membership and earnings goals across all lines of business. Ensure that planned communication, product, provider, service, pricing, and distribution actions will meet customer needs and support 3-5 year goals. Ensure that funding and resources are prioritized and committed to complete actions and resolve resource gaps. Monitor whether actions achieved financial goals and revise future strategy and plans
Business Plan and Investment Portfolio: Develop and lead the execution of the local market strategy and associated business plan including the self management of key initiatives such as identified capability builds in potential growth segments. Manage the investment portfolio decisions for the market leadership team
Product Leadership: Work with the product, marketing and IT organization to unlock the full potential of the Cigna's products (e.g., all medical segments, group, voluntary, dental, etc) for our current and future customers. Coordinate individual product strategies including pricing, underwriting guidelines and service level agreements representing the market’s interests across the
Customer Centric Transition: Create a customer-aligned organization, aware of the competition, and able to foresee and implement best practice solutions that will ensure continued growth and excellent customer service. Continue to shift the organization to a growth mindset and an external focus
Management Process: Owns market management process; responsible for ongoing implementation, adherence, revisions, etc
Project Leadership: Serve as clearinghouse for incoming projects specific to the market or those that will impact market resources; work with appropriate leadership to determine net business impact of project deliverables and identify/deploy appropriate subject matter expertise
Brand Management / Community Engagement: Regarded as a senior leader of Cigna in the community; works closely with the Market President to ensure the market leadership team develops and maintains strong external relationships with consulting houses, key customer accounts, health care professionals/delivery systems and civic organizations; as required, effectively handles all types of media inquiries and is actively engaged on local boards
Talent: Shared accountability along with the Market President and HRG for optimizing market aligned talent (working with market leadership team and matrix partners as appropriate)
Bachelor’s degree required; advanced degree highly desirable
A seasoned, respected leader with a minimum of 15 years of experience in the health services industry with specific experience in managing multiple aspects of the business operations
Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term organizational plan
General Management - Thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing
Drive for Results - Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, including successful P&L management and the ability to balance the delivery of programs against the realities of a budget; allocates resources and manages operating expenses to maximize P&L while managing risk
Strategic Vision and Agility - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
Leadership and Organization - Exceptional capacity for managing and leading people and cross-functional teams; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed
Customer Focus – Is dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind
Matrix Management/Relationship Building – Enterprise thinker with proven ability to influence across a matrix environment. Ability to develop strong relationships across all levels of the organization, and with external partners
Communication - Strong persuasion skills and effective communicator; ability to create and communicate a compelling vision internally and externally
Action Oriented - Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary

219

Product Operations Director Resume Examples & Samples

Strong leadership, communication and influencing skills
Strong analytical and negotiation skills
Strong knowledge on product development/product engineering/material from the footwear or shoe making industry
Instinctive recognition of good and bad aesthetic appeal of a prototype shoe, particularly last shape and material
Ability to form partnerships across organizations and with factories to improve execution and deliver required results
Ability to address complex matter with practical solutions
Ability to manage, coach, train and motivate team in technical and leadership development
Ability to create and deliver effective presentations to target both internal and external audiences of various levels
Fluent in English (knowledge of additional languages an advantage)
High flexibility to travel and work in other Asian countries as required
Bachelor's Degree in shoe making, design, engineering/technical discipline
Minimum 10 years experience in shoe making, product development, material, production or design
Proven manufacturing/product development expert
Technical design, research, development and innovation an added advantage

220

Operations Director Resume Examples & Samples

Leadership: Be an effective partner to the Market Leader in managing day-to day operations in line with company objectives, initiatives and approaches. Develop a solid understanding of the brokerage business, operational issues and staffing needs; apply appropriate, timely and sound business judgment in order to resolve issues in accordance with policies and procedures. Be a business partner in implementing and supporting policies, procedures and initiatives. Collaborate with other business operations to contribute best practices ideas, guidance and support; be viewed and perform as a company resource and leader
Finance: Work in conjunction with the Market Leader on the strategic plan and ensure that day to day operations support broader strategic planning initiatives. Ensure accuracy of expense forecasts: manage expenses to meet or exceed corporate guidelines and budget; track and report significant variances. Ensure accuracy of revenue forecasts. Provide oversight to ensure all revenue is accurately booked and brokers have been correctly paid; manage outstanding receivables
Compliance: Ensure that department operations are in compliance with federal and state regulations (i.e. License renewals, contracts, etc.), and company policies
10 + years’ experience in operations management with experience in the real estate industry and sales environment
Significant project management experience
Highly proficient in all Microsoft Office products
Self-motivated and have the ability to use sound judgment and common sense in decision-making situations
Strong interpersonal, written and verbal communication skills
Ability to work in a fast-paced, team oriented environment
Ability to prioritize and manage multiple projects while remaining flexible
Ability to work with a diverse group of employees in order to meet individual and team member stakeholder needs
Work with personal and confidential information and keep content private

221

Global Operations Director Resume Examples & Samples

Manage the client's global property portfolio in the most cost-effective manner and in a manner, consistent with the management contract and Strategic Asset Plan for each property
Develop and maintain technical proficiency, industry knowledge and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the facilities management industry and any relevant pending legislation
Promote and adhere to all established Facilities Services' policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all Cushman & Wakefield's products and services
Participates in budget preparation and development, capital planning, and production of monthly financial reports to ensure accuracy and completeness, and that all client reporting conforms to established Facilities Services reporting standards

222

Servicing Operations Director Resume Examples & Samples

Develops and manages the department’s strategic business plan and budget. Identifies and articulates any positive or negative trends in the department performance and establishes an action plan to correct any negative performance for the department. Develops reporting that tracks various programs and service levels for VP, SVP’s and the Clubs
Creates and implements operational standards and best practices for all aspects of the operation: workforce management, quality assurance, securitization requirements, and contract or legal standards. Interacts, as needed, with leadership teams from other operational, sales, title services and legal areas to resolve cross functional servicing needs and issues
Management of staff performance and output: ensures compensation structure, encourages optimal performance in the areas of productivity and quality and creates measurements for increased performance. Improves and drives efficiencies through the use of new technology and Six Sigma (Six Sigma certified?)Methodology
Coaches, trains, educate and develop staff and leaders in all areas as to the tools and expertise required/available to support corporate objectives. Directs, manages and participates in any projects for Account Servicing and WCF
Protects organization's value by keeping information confidential in accordance with WVO PCI and PII guidelines
Updates job knowledge and skills by participating in educational opportunities
Accomplishes department and organization mission by completing related
Ability to be detailed, accurate and thorough
Ability to multitask and adapt to changes and a demanding work environment
Must possess good time management and organizational skills
Dedication to providing exceptional customer service
Deadline conscious with strong drive and initiative
Effective presenter and facilitator skills
A strong working knowledge of Six Sigma
Back office operational experience
Intermediate PC skills, proficiency in MS Word, Excel, PowerPoint and Outlook
Ability to create and maintain operational reporting for the department
Experience using Six Sigma methodology
8 or more years in finance, mortgage banking, legal or vacation ownership experience

223

IT Operations Director Resume Examples & Samples

Providing IT operations leadership across application programs, development governance and system support on a global basis
Develop and align IT tactical plans, IT organization resource plan and implement the objectives to achieve the business growth objectives
Ensure prudent IT cost management while meeting service delivery objectives
Ensure Consumer IT programs achieve the intended benefits through effective project management competency and governance
Establish and strengthen project and operational governance to ensure overall project management compliance and efficiency
Strengthen development and support organization competency to meet business and IT program needs
Support the Application Competency Team and Governance Team matrix organization to ensure its effectiveness
Engage with senior business leadership and stakeholder to ensure business alignment to IT tactical plan
Bachelor’s Degree in IT or relevant discipline
At least 7 years’ experience in a senior IT leadership role(e.g. IT Director or above), with direct management of overall IT function in a corporation
Proven track record of leading IT teams across IT functions
Proven track record of deploying IT tactical/operational plan in a organization
Prior experience managing teams across regions or/and globe is a must
Exposure to change management and engagement with senior business leaders
Background in Program Management on a regional or global scale
Open to travel of up to 50% in the first year of employment

224

RPO Operations Director Resume Examples & Samples

Directs the operations of one or more Bank departments. Ensures compliance with performance and control standards and procedures. Plans operational improvements, resolves operational problems and takes corrective action to ensure effective department operations. Ensures customer service outcomes are achieved and quality measures are met
Plans for current and future department staffing needs. Trains and develops staff to ensure operational depth and maximum use of strengths and abilities. Recommends salary actions, promotions and other personnel actions, including disciplinary actions and termination under the Bank's progressive discipline policy
Develops and recommends the operating and capital budgets for the Bank department(s), monitors actual expenditures and explains budget variances. Recommends actions or expenditures to meet operational requirements
Manages or participates in projects related to Department, Function, District, or System initiatives or administration
Coordinates implementation of policy, procedure or equipment changes and solves special operations or administrative problems
Represents the Bank on System Function, or District task forces or subcommittees, make presentations and participate in public relations activities and customer contact programs
Financial Control Systems
At least five years of experience in audit, risk management, control assessment, business continuity, or a combination
Demonstrated ability to communicate effectively with all levels of management
Experience designing and implementing organization wide strategies and processes to support risk management and policy compliance
Resourceful, creative, thorough, and collaborative approach to project and analytical work
Ability to manage competing demands and reprioritize work effectively
Retail Payments industry knowledge and experience (preferred)

225

Regional Operations Director Resume Examples & Samples

Responsible for the overall clinical and financial operations of a home care region, as determined by company
Complying with applicable law and regulation
Fiscal planning, budgeting and management of operations in accordance with fiscal parameters
Implementing Governing Body directives and ensuring that appropriate service policies are developed and implemented
Insures statistical reports and appropriate data collection are maintained and analyzed for program documentation, planning, evaluation and continuous quality improvement so complete reports are received by the Governing Body and Home Care Division Senior Leadership
Supervises Administrators, which includes recruiting, hiring, coaching, disciplinary action, and directs the training of staff in coordination with the Support Center. Assures performance appraisals are completed in a timely manner
Establishing and maintaining effective channels of communication
Ensuring program personnel have current clinical information and current practices
Directing and monitoring agency performance improvement activities
Ensuring staff development including orientation, in-service education, continuing education, and evaluation of staff
Informing the governing body, staff, and professional advisory group of current organizational, community, and industry trends
Maintains patient and employee confidentiality
Maintains standard of care related to State, Federal, OSHA, and CHAP guidelines
Plan, prioritize, organize and complete work to meet established objectives
Should be good steward of all agency financial resources, including but not limited to arrangements for equipment and other necessary items and services needed
Performs duties in accordance of and under the direction/supervision as defined by the Agency’s organizational chart
Assists on a variety of special projects and other duties as needed
Follows agency policies and procedures. Maintains confidentiality of patients and agency information
Completes and submits all documentation in a timely manner according to department policy
Attends in-service and education as required
Adheres to Federal/ State guidelines rules regulations, statutes and law
Follows the Code of Conduct policy
At least five (5) year’s management experiences, three (3) years of which are in Home Care multi-site management preferred
Extensive knowledge and understanding of Federal and State laws and guidelines governing Home Health, Hospice, Medicare, Medicaid and other insurance payer sources

226

Operations Director Resume Examples & Samples

Has a proven track of record from a similar role and solid experience of automotive Tier1 operations
Has good business acumen with good customer, product, and technology understanding ideally in brass machining, plastic molding, and product assembly
Has sound commercial awareness with an eye for seeing business improvement opportunities and good knowledge in six sigma methodologies
Is highly motivated, with a passion, for achieving operational excellence
Has strong managerial capabilities and the ability to communicate complex business ideas; and
Holds a Bachelor’s Degree or Master’s Degree in Industrial Engineering or equivalent and optionally an MBA

227

Operations Director Resume Examples & Samples

Organizational Leadership & Development
Contractual Service Delivery
Business Development & Support
3rd Party Management
Profit & Loss
Responsible for project and service related customer satisfaction
Customize and implement Managed services delivery strategy in the CBT according to the SBU and CT strategy / business plans
Responsible for the contract execution performance (KPIs, cost, timelines, revenue recognition )
Consolidates all the Managed services delivery business
Validating any new business case proposed by the CBT/CT
Ensure unified operational processes implementation as per NSN ops model
Owning customer relationship management in the area of Network operations, delivery and performance
Ensures the compliance of projects with the quality guidelines and requirements of the CT
Cost budgeting for Managed services
SPOC - Follow-up mobility escalation with opco Operation team
Piloting new product trials & special projects (3G)
Regular reviews of cross functional tam in opco
Development of Processes and carry out Process improvement
Delivery of Engineering and Operational services to customer in line with contractual scope, KPIs and SLAs which may vary time to time. Appendix;KPI
Ensure customer’s network performance is maintained/improved in line with contract
Cost budget approval and control; Cost efficiency improvement, achieve or better projected costs and gross margin
Customer liaison and governance to ensure satisfaction
Third party management, liaison and governance to ensure compliance and good working relationships
Responsible for sustainable continuous improvement in operational efficiency and productivity in line with a defined service improvement plan
Responsible for ensuring appropriate processes and procedures are in place to deliver the service at the contracted levels
Responsible for 3rd party/subcontractor management, service performance and SLAs
Responsible for operational contract management between NSN and customer
Responsible for executing appropriate internal and external governance
Responsible for implementing OLAs between project organization and other interdependent NSN entities
Responsible for delivery of operational & cost management reporting
Support pre sales for achieving the targets where ever required
Support the sales lifecycle, defining, discussing and agreeing scope of work; owning the operational solution proposed to the customer, including costs estimates to be included in business case
Actively participate in customer negotiations and contract development
Service provider responsible for defining interfaces and information flows between NSN, customer, 3rd parties
Service provider responsible for set up of IT & operational tools environment to deliver defined service Transformation (where applicable)
Key Competencies
Managed Services Operational / Business Management
Business Awareness

228

Operations Director Resume Examples & Samples

Vision (10%)
Work with the Board and the Lead Organizer to align vision, priorities, and programs
Provide leadership in strategic planning and the implementation of long-term goals
People (10%)
Grow people-power by developing human resource policies and designing an evolving organizational structure to best support ongoing growth
Motivate, train, and support volunteer leaders to achieve their goals
Money (40%)
Design and implement a fundraising strategy that involves cultivating individual donors, securing corporate support, and writing and managing grant proposals
Improve our financial record system and provide fiscal oversight of the organization
Programs (40%)
Formalize processes to streamline the day-to-day business of the organization
Oversee most internal operations, including: organizing events, coordinating volunteers, cultivating partnerships, managing communications, and providing logistical support
Evaluate and improve programs using quantitative and qualitative metrics
Exceptional project and task management skills
Ability to manage budgets and prepare financial reports
Experience in fundraising, including major gifts, grants, and corporate support
Ability to design, implement, and evaluate operations systems and processes
Clear and compassionate oral and written communications skills
Experience managing, mentoring, and evaluating staff and/or volunteers

229

Regional Operations Director Resume Examples & Samples

Provide oversight of multiple clinical programs, evaluate and oversee the activities required to execute, conduct and complete a program, within established timelines and corporate budgets
Provide strategic input into the development of the clinical trial protocols for to ensure clinical designs are implementable to efficiently achieve the objectives
Provide strategic input in the development of protocols, CRFs, ICFs, Monitoring Plans, Investigator Brochures, clinical study reports and publications related to the clinical trials
Collaborate with cross-functional team members (e.g., pre-clinical, manufacturing, data management, safety surveillance, biostatistics, Regulatory Affairs, and Quality Assurance)
Oversee the creation and negotiation activities for clinical trial budgets and Clinical Trial Agreements; assist with contract negotiations with vendors
Develop, implement and ensure adherence to study timelines, program objectives and monitoring plans
Manage and report on study budgets to include addressing variances, payments and revisions, as applicable
Function as liaison for key clinical investigators and internal Smith & Nephew personnel in regards to clinical related topics and/or questions
Support the development of clinical operations related Corrective and Preventative Action (CAPA) plans
Assist in the analysis and reporting of study data and in the development and implementation of clinical research strategy and manage clinical processes to ensure business goals are met
Lead a team of European Clinical Study Managers
Work with CSMs to develop risk mitigation plans when applicable
Ensure CSMs are overseeing and enforcing appropriate study conduct, including protocol adherence and all regulatory obligations are being adhered to
Report up to senior management the progress of all studies assigned to their direct reports along with risk mitigation plans, where needed

230

Operations Director Resume Examples & Samples

Responsible for leading and managing the operational department; setting and managing budgets, minimising risk, maximising opportunities and seeking to positively influence the progression and growth of the Company
Assist the Managing Director to prepare the annual business plan. Monitor and present progress against these plans to ensure that the operational units attain their objectives as cost effectively and efficiently as possible. Make recommendations for improvements and implement where appropriate
Develop a people strategy to ensure the departments have the right people in the right place at right time and have the skills and knowledge to achieve the overall business objectives
Develop and lead the operations Managers by ensuring a pipeline of talent is identified and the departments are engaged and aligned to business objectives
Oversee the strategic planning of the entire product lifecycle ensuring that your teams have the appropriate knowledge and skills to deliver technical activities for the monitoring and testing of products and services
Have a commercial awareness to provide strategic advice and guidance to managers and the members of the Board to ensure that the appropriate services are developed to meet the business objectives and to comply with all relevant statutory regulations
Work collaboratively with Manager to develop, implement and maintain an effective marketing and public relations strategy in order to grow the image and competiveness of the Company
Proactively work with internal and external stakeholders in an operational capacity to both promote and win contracts for the Company
Implementation of policies and procedures to ensure that the Company complies with health and safety and statutory regulations
Demonstrated success of creating and implementing an operational strategy for monitoring and testing products
Experience within the relevant market with an understanding of competition within the industry
An understanding of financial management
Graduate Calibre

231

Operations Director Resume Examples & Samples

Ensure the Operations organization accomplishes Safety, Quality, Schedule and Cost performance objectives.When misses occur, develops a credible recovery plan with team
Manage Key Performance Indicators and Reporting on daily performance
Champion and initiate Continuous Improvement projects to increase Revenue per Square Foot and Revenue per Employee
Implement Lean Manufacturing principles
Identify new opportunities to impact business and operations goals positively.Manages these projects to rapid completion
Direct and coordinate manufacturing activities based on policies, objectives and programs spanning manufacturing functions
Determine performance and product quality and direct accountability for that performance
Brief and communicate with customers, suppliers and corporate executives with high intensity and professionalism
Proven analytical, problem solving, and process improvement ability
Working knowledge of Six Sigma and Statistical Process Control
Working knowledge of general aerospace quality requirements
Technical competence: Uses facts related to the position, including technical, financial, market- and product-related
Decision-making: Manages the division's resources, makes appropriate decisions to attain objectives, anticipates the need for change, and solves problems. Interpersonal skills: Written and oral communications
Strong skills in using computer software: Excel, Word, Access and other pertinent software as needed
Equivalent to a four-year bachelor’s degree (MBA preferred)
Minimum 7-10 years manufacturing and operations experience
Lean Manufacturing experience, training and/or certification
Continuous Improvement experience, training and/or certification such as Six Sigma

232

Operations Director Resume Examples & Samples

Responsible for the safe manufacture of products, safety in the areas of responsibility, and maintaining a safe, injury free work environment
Ensures compliance with legal requirements and company safety policies
Ensures that all employees work in a safe manner and that each employee is properly trained in all safety procedures. Ensures that good housekeeping practices are consistently followed
Ensures effective employee relations
Provides employee coaching and development
Resolves employee issues through problem resolution
Responsible for adherence to process control procedures, operating instructions, and all quality control instructions
Plans, organizes and supervises operations in accordance with production schedules and requirements in the most cost effective manner. Maintains awareness of policies and procedures and assures compliance by assigned employees
Manages performance measures in area of responsibility
Ensures that thru-put and target earned hours are attained and budget criteria is met or exceeded
Works with employees to effectively resolve work place issues, gives necessary feedback on employee performance
Interviews and hires (recommends for hire) employees. Is aware of and manages hiring process with consideration for affirmative action goals and EEO requirements
Is responsible for training and developing subordinate supervisory staff to safely and effective manage assigned production operations
Develops Strategic plan to meet key business objectives for area of responsibility
As appropriate, submits Capital Equipment requests with cost qualifications
Comprehensive knowledge of and ability to apply budgeting processes and financial management tools
Ability to understand and apply the production planning processes
Ability to apply lean manufacturing methodology, TOC, and problem solving skills to drive the business improvements in a metric-driven environment
Demonstrated ability to develop a strategic plan to meet key business objectives/metrics in the areas of Safety, Quality, Delivery, Inventory, and Cost
Demonstrated ability to manage multiple tasks and priorities and easily adapt to changing situations and priorities
Highly organized, self-motivated individual who can work independently as well as work effectively in a collaborative team environment
Must be computer literate, particularly in spreadsheet; financial; inventory and production planning and tracking applications
Bachelor’s degree in business or an engineering discipline. MS or MBA degree is highly desirable
5 -7 years of progressive manufacturing leadership experience and responsibility
Experience leading people and obtaining results through others, with excellent verbal and written communication skills
Proven track record of driving results in an Assembly or Machining (3,4,and 5 axis) environment
Proven track record of implementing, and utilizing, lean and problem solving tools to generate business process improvements

233

Hospice Operations Director Resume Examples & Samples

Able to participate in Medicare/Medicaid programs
CHPN certification preferred
Must be capable of maintaining regular attendance
Must be highly organized, detail oriented and conscious of cost containment practices

234

Medicaid Operations Director Resume Examples & Samples

Responsible for the operational management of the provider network, which may include network development, contracting, network adequacy, credentialing, provider relations, provider services, and operations. Responsible for providing policy administration for provider networks and ensuring contractual compliance with governmental regulations and contracts
Interfaces and builds relationships with leaders in the medical and government community. Negotiates, evaluates and develops network development opportunities. Participates in cross-department teams to analyze business opportunities and address critical issues (e.g. network growth, provider termination, etc.) Collaborates with local Cigna leadership on network development, network financial, quality and physician performance and engagement opportunities
Ensures a strong “customer centricity” focus throughout Medicaid Operations, with a monitoring component to provide feedback for GM review and for staff. Further, ensures processes are in place to respond to customer complaints and resolve problems leading to the complaints
Develops and maintains strong constructive relationships with state and federal partners. Ensures physician engagement and excellent state relationships; defines a culture of collaboration and accountability; successful execution of all attraction, development, motivation and retention efforts. Serves as the face of Cigna-HealthSpring Medicaid within the market to these external constituents
Evaluates the current human capital in the areas of responsibility; ensures the right person is in the right role, provides developmental plans and appropriate mentorship, and where appropriate, makes effective decisions which will strengthen the team and overall organization
Ensures the business unit collaborates with the compliance and legal department to drive prudent and sustainable growth. Additionally, ensures the business units collaborate with all shared service matrix partners to achieve financial and operational performance goals
Positions C-HS Medicaid to adjust to healthcare reform changes associated with quality, customer service, market pressures, and policies
Assures consistency of operations, compliance with all applicable laws, rules and standards of all regulatory bodies and accreditation agencies
Drives revenue or unit cost management; successful implementation of partnership for quality or institutional initiatives; development of networks including expansion markets; overall performance of physician networks, and strategic planning
Effectively creates, manages and maximizes key relationships to create synergies, alliances and new opportunities
Develops, implements and manages the adoption of controls that allow the organization to quickly identify trends and potential issues and address them in a timely manner
Drives improvement in market Provider and Member satisfaction results by leading and developing a customer centric culture. Develops customer focused training, polices, best practices in the Service Operations divisions
Creates a cohesive, efficient, action oriented physician support model that drives cost mitigation and efficient use of resources, along with continuous quality and service improvement, both in-market and supported broadly by Cigna
Strong Medicaid Managed Care knowledge and a minimum of 10 years of related experience
Knowledge of Texas Medicaid programs, procedures, reporting and regulatory requirements
Bachelor’s Degree required; MBA or Master’s Degree in HealthCare Administration or health-related field preferred
Experience in provider contracting and network development involving complex hospital systems, integrated delivery systems and large physician groups (IPAs and PPMs), etc., including risk arrangements
5 + years people management experience preferred
Excellent knowledge of physician engagement and experience building trust with physicians
Strong knowledge of managed care (e.g., network design, products, customer service, provider communities, etc.), regulatory environment, and compliance issues (e.g., NCQA accreditation issues, credentialing, delegation and oversight standards, etc.)
Proven ability to function in a heavily matrixed environment
Proven ability to foster collaboration, value others perspectives and gain support and buy-in for organizational proposals
Strong organizational and analytical skills that result in conclusive recommendations
Ability to establish community-based partnerships with providers and other stakeholders

235

Regional Operations Director Resume Examples & Samples

Support basic training of Market Leader and Store Managers on Store Operating Policies and Procedures (bulletins), forms cooperative relationships with other regional business partners e.g. Regional Vice President, Human Resources, Loss Prevention and Merchant Director to improve stores profitability
Participates in monthly financial reviews with Market Leader and Store Managers and helps facilitate action plans for districts and stores who are not achieving plan
Will travel up to 75% of the time visiting stores within the Sears Format

236

Operations Director Resume Examples & Samples

Bachelor’s degree with 10 years’ experience in Operations (i.e. Supply Chain, Manufacturing, Supplier Management, or Sourcing) OR Master’s degree with 8 years’ experience in Operations (i.e. Supply Chain, Manufacturing, Supplier Management, or Sourcing)
7+ years of leadership/ managerial experience (i.e. having direct reports, managing a team)
MBA or advanced degree in engineering or science
Prior medical devices or related health care experience strongly preferred
Experience working at a Fortune 500 company with demonstrated success working in a global, matrixed organization
Strong executive-level leadership skills (including presentation skills) and proven ability to work effectively in a collaborative, inclusive environment
Senior-level experience in a large corporate (matrixed) environment strongly preferred
Experience with Contract Manufacturing
Previous experience in global operations, supply chain, demand planning, forecasting, SIOP process
Experience in sourcing (commodities, subcontracts, indirect, OEM, government, commercial) and contract negotiation with 3rd party vendors/suppliers
Experience with supplier management/operations in global locations
Demonstrated understanding of supply chain concepts, proficiency with supply chain and supplier management application implementations, development, utilization, and optimization
Demonstrated track record of effectively applying operations knowledge, skills and techniques to reduce per unit costs while increasing output and quality
An understanding of product design, supply chain, IT and Financial activities and process is a must
Strong judgment; problem analysis and resolution at a strategic and functional level
Excellent oral and written communication skills are essential
Experience in multiple industries and regions
Recent experience with an organization undergoing significant growth and change management – fast-paced, results-oriented environment
Six Sigma and/or Lean manufacturing training and certification (Black Belt) preferred
Excellent written and oral communication/presentation skills, including to Senior Executives
Strong influence management skills including comfort operating in a highly matrix-based environment

237

Operations Director Resume Examples & Samples

A minimum of a bachelor's degree in Science or Engineering is required. A master's degree is preferred. Six Sigma or Lean certifications would be a plus
Must have extensive knowledge and at least ten (10) years of experience and demonstrated leadership in Production Management/Operations in a regulated industry
Medical devices manufacturing experience is highly preferred
A minimum of five (5) years of senior leadership/managerial experience is required
Previous experience in effectively leading teams through change or transformation as well as experience in Supply Chain areas such as Engineering, Planning & Logistics and/or other Operations related functions is highly preferred
Practical, first-hand experience in successfully applying Lean tools such as Just-in-Time (JIT), 5S, Kaizen, and Value Stream Mapping to create value improvement gains is a must
Balance sheet, cash flow and investment analysis skills (cost/benefit) are required
Proficiency in Microsoft Office programs (Word, Excel, PowerPoint and Outlook) is required
This position requires up to twenty five percent (25%) of domestic and international travel.7009170404

238

Portfolio Operations Director Resume Examples & Samples

5+ years of multi-site, multi-family, multi-property type operational management experience in role of a Portfolio Manager or comparable role in hotel/resort management
Experience managing a large group of associates
Analytical skills; must have demonstrated strong problem solving and quantitative abilities
Financial acumen; must be well versed in budget preparation, project accounting, forecasting, and tracking performance

239

Operations Director Resume Examples & Samples

BA Degree in related discipline or equivalent
8 - 10 years experience with minimum of 5 years in management capacity
Prior experience with systems design and installation
Strong oral and writeen communication skills
Proven leadership and management skills
Understanding of administration business and comprehensive knowledge of company products and services

240

Operations Director Resume Examples & Samples

A mentor who inspires, motivates and encourages team work, energy and creativity
A solid background in operations management, from within the leisure industry, preferably with theme park experience
A confident communicator, who leads from the front with an impressive record of delivering targets
Comfortable working as part of a leadership team and managing large budgets
An infectious enthusiasm, your powers of persuasion and the fact that the safety and enjoyment of the guest is at the heart of everything you do

241

Operations Director Resume Examples & Samples

Bachelor’s degree in related field or equivalent years of work experience
7 to 10 years experience in management and supervision
Highly developed organizational skills with experience motivating and developing full time staff
Proven ability to align and inspire people to set and reach goals, and implement innovative processes and successful programs
Demonstrated ability to build and enhance effectiveness of all programs through program growth and quality increasing numbers of people who will connect to the Mission and Cause
Demonstrated initiative and good judgment with ability to make decisions independently and in the absence of the Executive Director
Strong public relations skills with excellent written and oral presentations skills
Experience developing short & long term plans with a high degree of quality, effectiveness and professionalism
Proven successful experience preparing, monitoring and controlling operating budgets with focus on revenue growth
Experience in financial development (fundraising) activities
Ability to recruit, train and develop volunteers and staff
Knowledge of personal computer applications i.e. MS Office, MS Outlook
Provide leadership, strategic direction and alignment of programming with a focus on increasing youth, family, and adult connection and involvement
Create, develop, implement, and monitor programs and services that serve the needs of members and program participants and ensure safe, clean, and responsive operations
Develop and manage the annual budget and practice sound fiscal management within the branch to ensure effective operational efficiencies to control/reduce operational expenses
Supervise and develop staff and volunteers
Evaluate staff achievement and provide learning opportunities to strengthen improvement areas
Work with direct reports to create individual development plans and ensure they are doing the same for their Full-Time staff
Assume the role of branch Program Implementation Team Lead, ensuring quality and safety within all branch departments
Attend appropriate branch meetings, association committees and community functions
Oversee branch operations, including initial connection, tours, sales, and general services
Provide leadership to board and volunteer committees as well as our Annual Campaign
Take on additional program area responsibility as YCommunity and Association priorities as needs change
All trainings and certifications must be completed within the Quality Standards allotted timeframe
Ability to walk, stand, and sit (including on the floor) for long periods of time
Exposure to communicable diseases and bodily fluids
Must be able to lift and/or assist children up to 50 pounds in weight
Must be able to lift and carry food and supplies weighing up to 20 pounds
Ability to stand or sit while maintaining alertness for several hours at a time
Position may require bending, leaning, kneeling, and walking
Ability to speak concisely and effectively communicate
Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency
Ability to view/enter data for long periods of time

242

Operations Director Resume Examples & Samples

Degree in Construction Management Business or related field
Ten (10) plus years’ experience in homebuilding
Five (5) plus years of experience managing Construction personnel on multiple job sites
Knowledge of homebuilding and construction systems/processes and building codes
Able to effectively manage construction and customer service departments to high levels of performance and quality
Ability to read and interpret blueprints and other construction plans
Good computer skills; proficiency with Microsoft Office applications; experience with Project Management Software – BuildPro/Hyphen Solutions preferred
Strong Communication, Interpersonal, and Customer Service skills
Ability to explain complex issues in a manner easily understood by industry personnel and customers who may have limited knowledge of construction processes or terminology
Ability to work with contractors, laborers, employees at all levels, and customers with a high degree of professionalism
Excellent problem/conflict resolution skills; ability to influence others and manage conflict in a positive manner
Excellent leadership skills; ability to set priorities, delegate tasks, train and mentor Construction Managers

243

Stars Part D Operations Director, Nashville Resume Examples & Samples

Execute on key operational outcomes to ensure Part D Stars success in Medicare, Medicare/Medicaid Plans and Part D Plans, approximately 1.5 million members
Develop and oversee operations for Part D Adherence metrics for Medicare, Medicare/Medicaid Plans and Part D Plans. The Cigna-HealthSpring Adherence Program strategy, execution, deliverables and budget are responsibilities of this role
Motivate and develop teams through ongoing organizational and industry change – developing and aligning with strategies of the future. Includes the ability to drive effective Change Leadership practices to provide the proper amount of support to our teams through these transitions
Understand and implement business controls across functions to ensure that there is clear understanding and ownership of key scorecard measurements (90 day prescribing, generic utilization, adherence rates, MTM completion rates, and Part D customer satisfaction) as well as driving continuous improvement over time
Develop, implement and manage the Part D Stars Strategy that allows the organization to quickly identify trends and potential issues and address them in a timely manner to maximize Star ratings
Develop relationships with Pharmacy Operations, market leadership, IT, to influence the Stars strategy
Manage vendors related to Part D Star Operations and ensure SLA’s are met
Competencies: Organizational Agility, Influence Others, Negotiation, Dealing with Ambiguity, Courage, Managing Vision and Purpose, Perspective
8+ years experience in a healthcare operational leadership position; with a focus on continuous quality improvement
Experience in managing external vendors as well as starting new vendor engagements is preferred
Proven ability to build relationships and influence strategy with matrix partners
Business Acumen: Thorough understanding of healthcare products, Part D and Star Rating metrics
Able to effectively leverage business and organizational knowledge within and across functions
Written Communications: Exceptional verbal and written communication skills
Proven track record of relationship building and management skills within and across organizations. Able to coach direct reports to improved levels of performance
Willing to travel 20-40% within the US
Location – Nashville

244

Campaign Operations Director Resume Examples & Samples

Five to seven (5-7) years of fundraising and project management experience preferred, preferably in pediatrics, healthcare and/or Atlanta area
Ability to manage complex projects and promote productivity
Ability to identify problems and find creative, innovative and effective solutions
Ability to work with a diverse range of stakeholders, including high-level volunteers, administrators, donors and fundraising staff
Operating style that builds and leverages teamwork and cooperation
Commitment to quality and excellence
Able to balance multiple priorities
Reporting to the VP, Corporate Development, and in collaboration with development colleagues and administrative leadership, plan and lead a Comprehensive Campaign to identify, cultivate, and solicit major, corporate and annual gifts to support Children’s strategic capital and philanthropic priorities
Manage the coordination, tracking and reporting on progress towards campaign goals, including overall, annual and sub-goals
In cooperation with the Foundation’s Direct Marketing team and the system’s Marketing Department, devise short- and long-term communications strategies and tactical marketing plans; manage the development of all print and electronic promotional materials for the Comprehensive Campaign, including capital and programmatic pieces
In cooperation with the Facilities Management and the Donor Relations teams, identify potential naming opportunities, manage the inventory/pricing list and coordinate prioritization and vetting of proposals to donors
Work with the Major & Legacy Giving, Corporate Giving, Foundation Relations and Research & Analytics teams to create, populate and maintain campaign gift/prospect pyramids
In cooperation with the Foundation Administration team, manage various volunteer committees in support of the campaign, including but not limited to the Honorary Chairs, Campaign Leadership and Trustees
Manage all volunteer activities associated with the Breaking New Ground campaigns (Center for Advanced Pediatrics, Cobb and successor campaigns), including growing and managing community board engagement, in collaboration with the Annual Fund/Events team; manage campaign events and outreach activities using the resources of the Foundation’s special events teams
Manage Senior Program Coordinator, Campaign Operations
Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees
Mentor team members to encourage personal and professional growth
Encourage ongoing skill development by providing opportunities for continued education

245

Chief Operations Director Resume Examples & Samples

Engage in strategic planning as well as the design and implementation of policies and procedures to achieve the strategic plan
Develop comprehensive goals for performance and growth
Assist in Institute development through fundraising
Evaluate Institute performance against industry and donor benchmarks
Responsible for cross-functional process development and refinement, including ongoing analysis of staffing, financing, operations, policies, systems, and procedures to ensure efficient and effective center performance
Oversee budget development for protocols and provides salary analysis and input
Manage and develop business plans and programs including writing proposals, conducting analysis, and negotiating terms with executive administration
Prepare special study reports to aid in business planning and marketing strategies
Create and implement strategies for the development of research and educational programs
A bachelor’s degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution
The position requires extensive, diverse and progressively responsible experience at the management level, including direct responsibility for donor relations, strategic planning, network development and business startups
Advanced Degree in a related field (MBA, MHA, JD, etc.)
Executive level management experience in a university and/or healthcare setting
Experience in military and/or veteran organizations
Demonstrable experience managing partnerships and affiliations with related organizations
Demonstrable capabilities in business functions in a complex organization including human resources, finance, marketing, etc
Demonstrable experience in strategic planning and policy development

246

Treasury Management Operations Director Resume Examples & Samples

Processing treasury management product systems including non-standard pricing, analysis statements, analysis counters, etc
Create, maintain and process Treasury Management requests for Remote Deposit Capture (RCD), ACH, Wire Transfer, Positive Pay and other Treasury Management offerings
Supports systematic risk reviews and audits of Treasury Management products and provides operational reporting on these offerings
Develops and sustains measures and strategies demanding knowledge of complex procedures and/or regulatory requirements
Affords support for internal calls to interpret and explain policies and procedures
Delivers direct customer service for escalated/complex issues
Partner’s closely with bank Product Managers to safeguard realization of revenue objectives for allotted products
Collaborates with 3rd party vendors and other systems to attain billing files
Provide oversight and support for monthly billing, system releases, testing and quality control
Recognizes commercial deposit product issues and provides resolution to potential problems
Cultivates open communication among various teams and departments
Assists with the completion of client facing and internal communications

247

Operations Director Resume Examples & Samples

Responsible for the Overall coordination of all contract operations and for planning, implementing and evaluating contract services and deliverables
Serve as the liaison with government staff that oversee scientific and operational activities at a BSL-3/4 High Containment Facility
Serve as the Science Lead for projects focusing on research studies investigating host/pathogen interactions of high consequence viral pathogens and participate in efforts to develop and evaluate animal models, imaging of viral infections, and efficacy assessments of medical countermeasures
Oversee, and responsible for all research studies: scientific, animal care and technical (includes pathology, and histology), gross Anatomical Pathology, and administrative
Responsible for the scientific validity of study plans, study conduct, review and analysis and management of the high containment laboratory
Manage and provide guidance to staff of over 80 people
Ensures safe and efficient conduct of science in a BSL-2, BSL-3, and BSL-4 environment
Ensures personnel on research studies that involve BSL conditions adhere to personnel reliaibility program (PRP) guidelines, and maintain/obtain their enrollment in chemical and/or biological programs
Defines assigned research program objectives to maintain the appropriate focus and manage resources to assure their most efficient distribution and utilization
Prioritizes various elements of research projects and coordinates studies between the study leads and the core service groups which include pathology, histology, clinical laboratory, cell culture, aerobiology, imaging, and laboratory animal medicine
Coordinates/Implements assigned/approved projects as directed
Coordinates research work and laboratory activities with other science and technical staff
Develops team goals and objectives and provides support to achieve those goals and objectives
Documents team accomplishments as they relate to strategic goals and contract performance objectives
Prepares periodic reports for management, as necessary or requested, to track performance objective accomplishment
Creates program management plan (PMP), reviews and edits standard operating procedures (SOPs), and crafts/executes all other required deliverables in a timely manner
Identifies efficiencies and cost savings where appropriate
Establishes and monitors project supply costs and/or budgets to include services, equipment, materials, supplies, and labor as requested by management
Provides direction and guidance to scientific staff as well as core service groups which includes pathology, histology, clinical laboratory, cell culture, aerobiology, imaging, and Comparative Medicine
Supervises, coordinates, and manages execution of in vitro and in vivo studies to meet government needs to develop medical countermeasures to high-risk infectious disease agents approved by the government
Informs/advises government leadership on novel scientific, policy, or political developments and suggest novel research directions or solutions to identified problems
Must be a US citizen or permanent resident
Ability to obtain/maintain DoJ Security Risk Assessment (SRA) approval
Must be willing to be immunized with licensed and FDA approved Investigational New Drugs (IND) recommended for persons at risk to occupational exposure of biological agents
Must be willing to participate in periodic drug screening
MD, DVM, or PhD in microbiology or related science with extensive experience in infectious disease research
8-10 years of experience working in a BSL-3/4 laboratory
Experience with viral Select Agents is highly desired
Good Laboratory Practice experience is preferred
Proficiency in Word, Excel, and PowerPoint
Basic understanding of laboratory information management systems (LIMS)
Demonstrate interpersonal, oral and written communication, and organizational skills
Demonstrate ability to ability to work independently, design experiments, and analyze data
Demonstrated critical thinking skills/problem solving/good reasoning skills
Demonstrated experience preparing and reviewing scientific presentations and manuscripts
Expected to participate in any required vaccination programs
Excellent customer relations and interpersonal skills required

248

Regional Operations Director Resume Examples & Samples

Well-developed communications and interpersonal skills
Sound customer service knowledge including both strategy and tactics
Knowledge of M&A and business development
Knowledge of sales and marketing techniques, including business to business
Ability to analyze and utilize reports and data to affect positive change in a hospital environment with an audience possessing a wide range of educational backgrounds
Strong financial analysis skills
Ability to influence individuals and groups
Knowledge of the veterinary profession including advanced certifications and specialty care
Ability to multi-task and deal with high levels of stress in an environment of changing priorities
Ability to initiate and coordinate the smooth integration of acquisitions
Ability to travel when needed to attend regional and national meetings as well as scheduled hospital visits
4-year college degree required
MBA, DVM, or degree in Healthcare Administration or Hospital Management a plus. Certified Veterinary Practice Manager designation also a plus
Minimum of 3-years of experience in multi-facility operations management with budget management and direct profit and loss responsibility or minimum of 5 years in veterinary hospital management. Specialty hospital experience a plus

249

Advanced Aquatic Operations Director Resume Examples & Samples

Effectively communicates the mission, vision and values of the YMCA
Supports the development and over sight of departmental budgets
Ensures high quality programs through innovative program development, program evaluation and on-going staff training
Ensures the Y mission and character development values are incorporated into programs
Ensures overall growth of designated aquatic programs
Provides hands-on leadership for Aquatic Department
Recruitment, training and management of direct reports. Supports direct reports in recruitment, training and management of department staff which includes part-time coordinators, as well as lifeguards, swim coaches and swim lesson staff
Knowledgeable with all risk management procedures and policies and helps implement branch compliance
Communicates effectively and efficiently with all staff and participants
Maintains Ellis Certification and Ellis Trainer Status
Ensures Ellis procedures and paperwork are compliant
Ensures staff attain and maintain YSL certification
Performs other duties, as necessary

250

Senior Operations Director Resume Examples & Samples

Demonstrate leadership to influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build strong relationships
Oversee the development and management of the capital and expense budgets, leading and advising the client toward the strategy
Develop and import best practices and innovations to implement on client’s account as well as export to JLL
Partner with other services provider(s) to provide consistency and to ensure the use of best practices throughout the client’s portfolio
Oversee the development and timely submission of monthly/quarterly/annual reporting appropriate for the client
Promote utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE) when in the client’s interest
Manage and encourage participation in the client and Jones Lang LaSalle Employee Recognition, DaVinci and Excellence Awards programs
15 – 20 years post college work experience with the last 10 years in a manufacturing or similar environment
Computer proficiency

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