Operations Associate Director Resume Samples

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A Beer

Alverta

Beer

7632 Klein Stravenue

New York

+1 (555) 619 5921

7632 Klein Stravenue

New York

Phone

p +1 (555) 619 5921

Experience Experience

Philadelphia, PA

Associate Director of Operations, Caperna

Philadelphia, PA

Spinka, Macejkovic and McClure

Philadelphia, PA

Associate Director of Operations, Caperna

Measure and improve performance and identify and manage major risks and issues through effective contingency planning, communication and proper escalation
Established expertise in integrating the activities of distinct functional groups into project plan
Oversee the day to day operational aspects of Caperna research, collaborations (pharmaceutical and academic) and development programs while interfacing with parts of the Moderna ecosystem
Ensure that project management best practices are applied to all Caperna activities
Facilitate communication to understand key interdependencies, drive decision-making, issue resolution and execution across the collaboration, as well as keeping all stakeholders informed and up to date on collaboration details
Deep knowledge of interdependency of development functions with respect to strategic issues
Actively manage the Caperna Team SharePoint site and organizational timeline (GANNT) charts

Houston, TX

Associate Director, UAT Operations Medicaid

Houston, TX

Feest-Veum

Houston, TX

Associate Director, UAT Operations Medicaid

Provide ongoing support to ensure proper implementation and adoption of the solution (e.g., post - deployment support, definition / monitoring of control plans)
Maintain awareness of best practices / approaches related to quality and productivity (e.g., process improvement, DMAIC, Lean)
Collaborate with technology stakeholders (e.g., System Analysts, architects) to plan and execute testing
Define and update the project schedule to track / measure progress of testing (scenarios developed, scenarios complete, defects identified, defects remediated)
Plan / execute user testing scenarios / scripts and prepare test data
Collaborate with business and technical stakeholders (e.g., business owners, process owners, domain experts) to identify specific testing scenarios
Leverage future state mapping, business use cases and user stories to inform test plans (e.g., "to - be" process maps)

present

Los Angeles, CA

Operations Associate Director Operation Excellence

Los Angeles, CA

Hoppe-Stiedemann

present

Los Angeles, CA

Operations Associate Director Operation Excellence

present

Employs six-sigma and lean manufacturing tools to identify and set a path forward to implement cost savings opportunities. Conducts economic feasibility studies for projects identified through lean events, collects and analyzes data and provides proposals to management. Provides cost estimates and capital expenditure justification as necessary. Leads the departments and the site to prioritize identified and approved projects
Works with the site training department to develop and deliver programs to teach the workforce on lean manufacturing and six sigma tools (concepts such as Kanban, Kaizen, Value Stream mapping, visual factory, pull, error proofing, 5S and cellular manufacturing)
Determines and implements the most effective ways to create and execute production plans for Broomfield’s products. Develops and deploys Capacity Analysis tools to increase productivity, maximize efficiency, and manage human capital more effectively
Develops and manages reporting system, comparing actual performance against established standards or targets and publish explanations for variances
Identifies, develops, recommends and implements most efficient ways to use people, machines, materials, information, and energy to make product
Assists all departments in setting meaningful KPIs and measurement of actual performance against productivity standards
Performs other duties as assigned

Education Education

Bachelor’s Degree in Business

Northwestern University

Bachelor’s Degree in Business

Skills Skills

Review, submit and approve client protocol information
Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues
Lead by example – Acquire a first-hand knowledge of daily center operations and participate in center floor work on a routine basis
Demonstrate exceptional leadership and management skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare
Recruit and hire colleagues (Center Operations Directors and center colleagues) who possess the skills sets consistent with Concentra’s culture
Provide regular coaching & feedback to improve colleague performance
Empower Center Operations Directors to assess center processes and work flows to continuously improve the patient experience
Assign/delegate duties with follow up to ensure completion
Work schedule management
Build and maintain relationships with and between Center Operations Directors and center leadership team members

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Associate Director of Operations & Administration Resume Examples & Samples

30% Operations Strategy. In conjunction with the T&OD leadership team and numerous internal stakeholders, identify and map out the appropriate processes and interfaces across the company to ensure successful execution of the T&OD agenda
40% Systems Roll-Out and Execution. Roll-out and execute the Operations strategy as defined and agreed to by all key stakeholders, and continuously improving these processes as appropriate
15% Finance and Administration. Oversee and manage the T&OD budget in conjunction with HR Finance, and handle special administrative needs for the department as needs develop
15% O&A team leadership. Manage, motivate, lead and oversee the work of a small team of individual contributors (LMS professionals) on the O&A team

Associate Athletics Director for Operations Resume Examples & Samples

Three years administrative experience in leading, planning, or supervising the activities of a business operational unit
Experience with budget management
Experience providing supervision and/or lead work direction
Ability to interpret and apply federal, state, and university policies and regulations pertaining to the Athletics Department
Strong management and leadership skills, including the demonstrated ability to recruit, train, supervise, and coordinate work assignments and evaluate results
Strong interpersonal skills with the ability to establish positive relationships with students, student-athletes, faculty, staff, the campus community, and the community at large
Excellent communication skills, written and verbal and the ability to prepare and deliver presentations and information to groups
A high level of creativity, strong initiative and self-motivation
Proficient with software common in departmental management (Microsoft Office Suite)
Demonstrated ability managing and/or coordinating facilities and large-scale events in an intercollegiate or professional athletics setting
Ability to frequently work weekends and evenings
Valid driver’s license and maintenance of a good driving record, for occasional driving per the Essential Functions of the position
Experience managing and/or coordinating major athletic events at a regional or national level
Three years administrative experience in intercollegiate or professional athletics

Associate Director, R&D Operations Innovation Resume Examples & Samples

Project planning and management, project management certification is desirable
Clinical research operations in the pharmaceutical environment, ideally having conducted trials in a variety of phases and therapeutic areas
Experience with health information technology, healthcare technology, and mobile health application implementation
Other – regulatory, ethics, policy, medical affairs, real world evidence

Associate Director, Graduate Operations Resume Examples & Samples

Must have demonstrated admissions experience (three to five years is preferred), preferably in graduate admissions
Must have demonstrated supervisory experience (three to five years is preferred)
Master’s degree or equivalent is required
Self-starter and able to work independently
Outstanding communication skills
Ability to make decisive, informed decisions in fast-paced, high-volume office
Strong analytical skills with proven, effective application of those ideas into procedure; and
Flexibility and willingness to occasionally work outside of normal business hours and extended days with the ability to juggle competing priorities effectively

Associate Director of Building Operations Resume Examples & Samples

Demonstrated ability to work and communicate effectively with others
Demonstrated experience managing service contracts
Demonstrated experience developing and managing budgets
Demonstrated experience planning, developing, and implementing programs
Ability to interpret planning specifications, documents, working drawings, and related reports
We are unable to provide Sponsorship for this position

Associate Director of Operations Resume Examples & Samples

Establishes and executes the production plan based on requirements
Incorporates and drive safety culture within the organization
Administers policies consistent with company or Corporate policies, directs and supervises the application of such policies to the Plant's operations
Maintains a thorough knowledge to manage manufacturing processes & production activities
Maintains a thorough up-to-date knowledge of specifications & compliance standards required by customers & regulatory agencies
Collaborates with other services to enhance quality of service to Customers with special focus to on- time delivery
Initiates & drives continuous organizational and cost out improvement projects
Manages plant’s budget
Provides oversight to the implementation of ISO
Reviews and makes strategic recommendations for special machinery. Works closely with NPI Engineering

Associate Director of Operations, AP for All Resume Examples & Samples

Manages the development of policies and procedures to streamline and improve operations/operational services to schools
Manages timely and transparent disbursements of payments and generation of purchase orders
Oversees the development of the annual spending plan, including management and allocation of funds in various location codes, using various DOE systems, including FAMIS, GALAXY, and other financial systems
Ensures sound fiscal administration for all related monetary and support functions, including Travel Reimbursement and Approval Certification (TRAC), records management, and purchasing
Facilitates the timely execution of activities pertaining to contracts, procurement, and payroll related to AP for All
Supports staffing, recruitment and onboarding of AP for All staff
Performs special assignments that may include analytical support needed to assist in responses to inquiries from OMB and other fiscal monitors
Troubleshoots operational/financial problems related to the implementation of AP for All as they arise at individual schools, and escalates to office leadership
Works with program teams in securing space for professional development trainings and meetings for both small and large groups
Communicates with DOE offices, City agencies, community organizations, and community representatives regarding AP for All initiatives and events
Oversees inventory, communication tools, and resources, including BlackBerry devices, tablets, and laptops
Assists in the development of policies to address identified budget issues and trends
Acts as liaison in the absence of the Director of Operations

Associate Director for Scientific Operations Resume Examples & Samples

Support the Director in setting the scientific direction and the operational priorities for the Center
Create mathematical models and statistical/bioinformatic analysis platforms in a variety of contexts such as evolutionary dynamics of cancer and cancer progression, treatment responses and treatment optimization and implement them in the scope of the Center’s research
Direct and facilitate collaborative projects
Assist in grant and manuscript preparation and develop fundraising material for the Center
Prepare reports and give presentations as needed
Co-supervise postdoctoral fellows
Attend at least one conference/meeting per year related to the activities of the Center

Scientific Operations Associate Director Resume Examples & Samples

Common processes, practices, and systems to ensure efficiency, quality, compliance and financial support (including definition, implementation and tracking of metrics/KPIs)
Review and consolidation of project resource requirements across IIS functions. Define internal and external sourcing strategies solutions to best utilize IIS functional capabilities and meet the clinical programs goals in line with departmental budget
Hiring, on boarding, and training programs for IIS functions to attract and develop talents
Knowledge management, communication, and innovation
Lead portfolio review and consolidation of project resource requirements across IIS functions in collaboration with functional and project management leadership and make strategic recommendations
Support needs and priorities through review of broad holistic plans, and more detailed clinical project operational plans (e.g. trials, submissions)
Drive and lead innovation through regular monitoring and review of business practices, systems, and industry and regulatory standards in collaboration with functional leadership

Associate Director of Admissions Operations Kellogg Resume Examples & Samples

Leads a diverse team of 9 staff in all activities related to the process and review of graduate applications to Kellogg
8+ years of professional work experience including a minimum of 3 years at a supervisory level
Successful completion of a full course of study in an accredited college or university leading to a master's or higher degree; OR appropriate combination of education and experience

Associate Director, UAT Operations Medicaid Resume Examples & Samples

Demonstrate and apply understanding of UnitedHealth Group's business (e.g., specific business capabilities, functions, processes and business cycles)
Demonstrate and apply understanding of health care industry trends and their drivers
Demonstrate and apply knowledge of technology industry trends and tools
Demonstrate and apply understanding of applicable regulations (e.g., HIPAA, SOX) and UHG policies/standards (e.g., RSA, security)
Maintain awareness of best practices / approaches related to the business analysis / testing disciplines (e.g., Business Analysis Body of Knowledge)
Maintain awareness of best practices / approaches related to quality and productivity (e.g., process improvement, DMAIC, Lean)
Participate in the definition of project roles to drive the gathering of detailed business, functional and non-functional requirements and associated testing scenarios and criteria
Identify applicable technical and business stakeholders, using appropriate Stakeholder Analysis tools/approaches (e.g., RACI, SIPOC)
Define the approach and effort required for defining testing criteria (i.e., business, functional and non-functional)
Define and update the project schedule to track / measure progress of testing (scenarios developed, scenarios complete, defects identified, defects remediated)
Define approach for storing and updating test plans (e.g., SharePoint, ADR, Rally, Quality Center)
Adhere to established project lifecycle standards / requirements (e.g., SDLC, UDP, RSA, ADR requirements)
Collaborate with business and technical stakeholders (e.g., business owners, process owners, domain experts) to identify specific testing scenarios
Conduct current state analysis to gather current business, functional and non-functional requirements and constraints (i.e., "as - is" state)
Leverage future state mapping, business use cases and user stories to inform test plans (e.g., "to - be" process maps)
Facilitate all needed testing activities (e.g., meetings, workshops, JAD sessions)
Ensure adherence to enterprise standards for gathering and documenting project requirements (e.g., RSA, UDP, applicable templates)
Collaborate with technology stakeholders (e.g., System Analysts, architects) to plan and execute testing
Collaborate with project team members to create detailed test scenarios (e.g., PRDs, Requirements Specifications, assumptions and constraints, VFQs, user stories)
Identify and / or establish appropriate testing metrics / targets to validate those business requirements are being met (e.g., performance metrics, process deliverables, traceability, business value)
Plan / execute user testing scenarios / scripts and prepare test data
Translate problems / issues identified during the testing / piloting process, and engage the appropriate stakeholders (e.g., business, IT) to help identify impact and potential solutions
Communicate testing results to appropriate stakeholders (e.g., business owners, operations groups, project team)
Validate usability of technical solutions prior to deployment
Participate in creation of implementation plans for identified solutions (e.g., warranty period support)
Provide ongoing support to ensure proper implementation and adoption of the solution (e.g., post - deployment support, definition / monitoring of control plans)
Adhere to established systems development standards / requirements (e.g., SDLC, UDP, RSA, ADR requirements)
5 + years’ experience in business analysis and / or operations process development and execution
5+ years’ gathering requirements from the client / business and providing clear documentation, writing user stories and detailed process flows, writing, planning, and successfully executing test cases
5+ UAT experience
Intermediate level of proficiency with PC based software programs (Excel, Visio, and PowerPoint)
Facets and Medecision (platform) experience
Experience leading / managing others

Associate Director, Trial Operations Resume Examples & Samples

Understands the business & submission strategy and objectives for clinical programs within the TO teams that are preparing for inspection. Oversees activities of TO PAI teams, as a whole, ensuring TO PAI team members are provided with appropriate coaching and training related to PAI readiness Understands and interpret regulatory requirements (in collaboration with regulatory and Q&CI as needed) for TO CTOM team
Ensure and monitor consistent implementation of standards and quality processes as they pertain to CTT best practices, PAI readiness, and ICH/GCP compliance within Trial Operations. Develop strong collaboration with the Trial Operations Clinical Trial Teams (CTTs) via the CTOM or DPE if applicable, to implement proactive awareness and implementation of processes in view of PAI readiness and associated CTT best practices. Help to build a consistent “inspection ready mindset.” Regular review and update, with Q&CI, of the PAI toolkit
Develop strong collaboration with the TO PAI Clinical Trial Team (CTTs) members to implement processes in view of PAI preparation & readiness. Support TO PAI team activities for relevant PAI QC and document staging activities
Build appropriate interfaces with other departments and participates in cross-departmental PAI and best practice working groups for process development / optimization. Develop seamless partnership with Q&CI and other CSO platform organizations to ensure CTTs are performing according to relevant regulatory requirements, SOPs, policies and guidelines and that the teams are implementing best practices that will help to facilitate the PAI readiness mindset
Assists CTOMs and relevant teams in problem solving and corrective measures relevant to PAI readiness and CTT best practices
Ensures consistent, timely, and relevant communication as it pertains to PAI and CTT Best Practice activities, and via appropriate modes (e.g., sharing of lessons learned, participation in CSO-TO Dept or Site meetings, email/memo communications, etc)
Drives change and implementation of new approaches and standards within Trial Operations. Ensures consistent, timely and appropriate circulation of updated information and adequate reporting of implemented actions internally and externally as required or requested. Participates in the development of global SOPs, policies, guidelines or related tools via participation in working groups and collaboration with Q&CI Process Project Management
Bachelor’s degree and ten or more years of laboratory or medical experience, including 8 + years of clinical trials operational and/or data management experience in the pharmaceutical industry (or equivalent)
At least 4 years of project management experience in clinical operations and/or data management
Strong Clinical Trial Operations expertise
Strong knowledge of International Regulations / Guidelines / Good Clinical Practices pertaining to the pharmaceutical industry standards and practices
Strong knowledge and understanding of FDA Compliance Manual & EMA Compliance Manual
Knowledge about requirements of New Drug Application (NDA)/ Market Authorization Application (MAA) submissions and e-submissions
Self-motivated & results driven with attention to detail and quality while overseeing and connecting with cooperating departments; results driven in terms of timelines and quality
Effective people and team leadership skills/styles, including the ability to effectively serve as a change agent
Strong organizational skills, flexibility, diplomacy, efficient in matrix organization
Excellent interpersonal and communication skills (verbal and written) including a good customer focus mentality needed to efficiently and effectively collaborate with departmental associates, project teams, other responsible and accountable key interfaces and SCP functions, and external partners
Good ability to mentor others
Strong ability to align with and implement management and/or PAI team decisions; needs to have an ability to motivate a team in conjunction with line managers (GL/TL) and to maintain a high level of team spirit in support of these decisions/directions

Associate Director Analytical External Operations Resume Examples & Samples

Collaborating with other functions within Business Operations/Operations and External Management
Taking responsibility for the implementation of robust business processes developed for strategic sourcing and external supplier management
Partnering with Legal, Finance and Procurement, and other stakeholders to ensure smooth management of contracts, SOWs, change orders, POs, invoices, etc
Leading or supporting appropriate development and implementation of PDTS organizational initiatives and business processes by influencing stakeholders across all of PDTS
Based on personal preference, the person can be based either in Vienna (DC Tower) or in Lexington (Massachusetts, USA)
Minimum of a Master’s degree (MSc/MBA), preferably in the Physical, Life Sciences, Business, or in a related field
Minimum of 10 or more years experience in biopharmaceutical / pharmaceutical development required, with scientific, financial, and/or project management experience desired
Experience with SAP a plus
In depth experience in contracting, negotiations, device development and testing, proven ability to deliver
Results driven personality and highly motivated to actively seek opportunities to enhance growth and performance of PDTS
Ability to make sound decisions in the absence of complete data (managing through ambiguity)
Demonstrated people management skills and leadership skills; ability to influence up, down, and across the organization and beyond
Living our leadership behaviors is a basic expectation for all Shire employees. Shire expects all employees to embody the following Leadership Behaviors

Operations Associate Director Operation Excellence Resume Examples & Samples

Works with site leadership to define and educate the workforce on lean manufacturing philosophy and six sigma tools which will provide key deliverables in the areas of first time quality, cycle time reduction, cost reduction, waste elimination, increased capacity and improved efficiency
Leads and supports the implementation of a Lean/Six Sigma Culture across the site
Works with the site training department to develop and deliver programs to teach the workforce on lean manufacturing and six sigma tools (concepts such as Kanban, Kaizen, Value Stream mapping, visual factory, pull, error proofing, 5S and cellular manufacturing)
Employs six-sigma and lean manufacturing tools to identify and set a path forward to implement cost savings opportunities. Conducts economic feasibility studies for projects identified through lean events, collects and analyzes data and provides proposals to management. Provides cost estimates and capital expenditure justification as necessary. Leads the departments and the site to prioritize identified and approved projects
Works with Supply Chain, Operations, Quality and Tech Services to improve productivity through measurements, analysis, development and implementation of six sigma and lean manufacturing tools in a sustainable and measurable way
Determines and implements the most effective ways to create and execute production plans for Broomfield’s products. Develops and deploys Capacity Analysis tools to increase productivity, maximize efficiency, and manage human capital more effectively
Identifies, develops, recommends and implements most efficient ways to use people, machines, materials, information, and energy to make product
Assists all departments in setting meaningful KPIs and measurement of actual performance against productivity standards
Develops, measures, and reports on team quality, productivity and financial metrics
Provides Project Management support and assistance to all required projects such as new product introductions, launches, capital projects, process improvements and compliance related projects
Develops and manages reporting system, comparing actual performance against established standards or targets and publish explanations for variances
Assists in financial planning and cost analysis. Coordinates the annual budget and quarterly outlook process as it relates to manufacturing cell capacity, manpower requirements, and equipment availability for the team

Associate Director, GMP Operations Resume Examples & Samples

The Associate Director GMP Operations is responsible for the compliance, operations, and day to day activities for the GMP Pilot Plant area. He/she will lead the support team that is responsible for operating and scheduling the Morristown GMP facility
In addition, they lead the engineers and technicians that will support manufacture of batches for consumer and/or clinical supplies produced at the Morristown facility. This includes, safety, training, and development of personnel, that support the facility
The Associate Directory GMP Facility ensures the equipment and instruments within the GMP area are calibrated and maintained as required to meet cGMPs. This position will also manage a operating budget of ~$500k and capital budget of ~$1.5MM. This provides the leader opportunities in selecting process equipment and tools needed to support the business
The Associate Director directly impacts the business in that the development and clinical batches manufactured, support launches of new consumer products
Long term planning of the facility and improvements needed provide the leader opportunities to enhance the development cycle and speed of delivery of new products to the market
Bachelor’s degree (or international equivalent) with a minimum of 10 years of relevant experience, Master’s degree (or international equivalent) with a minimum of 6 years of relevant experience, or Ph.D with postdoctoral work with and a minimum of 4 years of relevant experience
Significant experience with global GMP requirements for facilities and equipment
Experience managing team and people
Working knowledge of standard GMP unit operations
Significant experience with the compliance requirements for the manufacturing of registration and clinical batches

Associate Director of Operations Resume Examples & Samples

A healing focus
A selfless heart
3-5 years of direct management experience
Maintain excellent client and patient relations by ensuring needs and expectations are consistently met
Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues

Associate Director of Operations Resume Examples & Samples

Successful completion of a full four-year course of study in an accredited college or university leading to a bachelor's or higher degree, with coursework or certification in computer science, SQL programming, Microsoft Office applications and/or statistics, or the equivalent combination of education and experience
Four years operations, administration, development or the equivalent experience is required
Experience working hands-on with Oracle SQL, PL/SQL and/or data visualization applications such as Tableau
At least two years’ professional experience managing staff, systems and/or projects
Team leadership; curiosity and analytical thinking, global/organizational perspective; complex problem solving; ability to work in fast-paced environment); attention to detail; initiative; commitment to excellence
Experience and references demonstrating scrupulous accuracy and attention to detail, including professional/business writing proficiency, as well as the ability to exercise sound, independent judgment and follow established protocols and procedures
Well-developed interpersonal skills including the ability to function well in a multiple-team environment, ability to prioritize and work independently, responsibly, and meet deadlines. Excellent oral and face-to-face communication skills, as well as the ability to consistently produce concise, professional written communications. Must be comfortable speaking to an audience, and have the ability to interact effectively with staff at all levels, including executive clients
Advanced knowledge of the Microsoft Office suite (Excel, Access, Word, PowerPoint)
Ability to work with clients and colleagues to help determine needs and provide solutions that optimize their use of data and information
Capacity to handle multiple tasks and prioritize work; strong organizational skills
Commitment to professional ethics, ability to apply an ethical code and good judgment; must be able to handle confidential materials and situations with sensitivity and discretion
Work experience in a fundraising or nonprofit environment
Advanced degree in a relevant area of study
Experience with fundraising software and database applications; Ellucian Advance database system preferred

Associate Director of Operations Resume Examples & Samples

Bachelor’s degree and eight to fifteen years of progressively responsible experience that includes financial operations, project management, and vendor management, especially for global operations
Advanced knowledge of multinational financial principles required
Demonstrated track record leading teams to develop and implement business processes in a highly decentralized environment
Experience with global operations, including financial and payroll processes, tax matters, and foreign exchange considerations a must
Microsoft Excel, Word, PowerPoint, and Visio
Must have experience presenting information and proposals to management
Business process outsourcing experience strongly preferred
Extensive knowledge of one or more integrated enterprise platforms (e.g. Oracle, SAP, etc.) strongly preferred
Advanced degree is desirable
Grants management experience desirable
Exceptional ability to bridge gaps and problem-solve to reach flexible operational solutions that address the needs of diverse stakeholders
Demonstrated ability to learn new systems and ways of doing business
Must be able to communicate clearly, effectively and persuasively and form productive alliances with financial and non-financial administrators at all levels of the organization
Strong organizational, project management, and financial reporting skills
Must be able to balance conflicting priorities
Must act with integrity and discretion in all matters
Foreign language proficiency a plus

Associate Director of Operations Resume Examples & Samples

Manage day to day operations and overall performance. Ensure compliance to client and company requirements. Driving results that meet and exceed expectations
Manage financials, Payroll margin and overall SLAs of the program
Reviews reports, records, and data to ensure that all quality, efficiency, and productivity standards and targets are met
Sets operational goals and business objectives. Translates these goals into actionable items from Senior Operations Manager down to Operations Supervisor level
Assists the Site Operations Director in developing long term strategies including ongoing needs, assessment, and feedback from Operations, Training and Quality Monitoring processes
Conducts site performance reviews, analyze root cause and provide recommendation and action plans to address performance gaps at any level, in collaboration with the Site Operations Director
Closely monitor Workforce Management in terms of line requirements, schedule adherence, meeting staffing lines, recruiting goals as the business requires; etc. and executes necessary decisions
Ensures that all parties and departments are executing the expectations set by the Business Leader / Director in terms of other Operational Performance Management functions specific to the Account
Works with the Quality, Training and Recruiting and with the client side to make sure operations conform to all guidelines and quality standards set
Collaborates with Site Operations Director in leading the engagement team, organizing site events and activities to ensure employee engagement, boost employee morale and improve overall employee retention
Advanced knowledge of Human Resources and Recruitment departments
Strong organizational, multitasking and time management skills
Ability to manage multiple projects under tight deadlines
Meticulous attention to detail, quality assurance
Passion for executing deliverables and programs that are of the highest quality possible, fully support Result's business strategy and are in line or exceed leadership expectations
Strong negotiation, mediation and conflict management skills to resolve complex or disputed issues

MBA Admissions Associate Director of Operations Resume Examples & Samples

User knowledge of Microsoft Office Suite
Knowledge of PeopleSoft and SalesForce preferred
Advanced communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and all levels of management
Strong analytical skills to review and analyze complex information
Strong leadership and strategic management skills
Demonstrated experience managing people
Certifications and Licenses: None

Associate Director, Barrier Operations Resume Examples & Samples

Six (6) years experience in functional areas such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain
Concurrently, two (2) years of line experience with responsibility for direct or indirect reports
Two of (2) years experience in relevant manufacturing or processing (aseptic/sterile, bulk, solid oral dosage, packaging, etc.)
Demonstrated knowledge of High Performing Organization tools and methodology, including MPS/lean processing and Kata
Demonstrated ability to create an engaged workforce using Inclusion as the How
Demonstrated success with Talent Management

Associate Director of Operations, Caperna Resume Examples & Samples

Oversee the day to day operational aspects of Caperna research, collaborations (pharmaceutical and academic) and development programs while interfacing with parts of the Moderna ecosystem
Closely collaborate and develop strong working relationships with the Caperna Team, the broader Moderna organization and Merck to define goals, identify risks and possible mitigations, oversight of clinical development plan production, preparation of regulatory filings, preparation for key meetings, including development and tracking of key deliverables/milestones, timelines, GANNT charts, budgets, development of agendas, streamlined and efficient meeting management, distribution of meeting summaries and efficient follow up of all relevant action items in close partnership with the Caperna Team and functional line representatives
Measure and improve performance and identify and manage major risks and issues through effective contingency planning, communication and proper escalation
Ensure that project management best practices are applied to all Caperna activities
Overall be familiar and close enough to details of the science, programs and day-to-day activities to be able to anticipate and then communicate any potential program or collaboration issues
Facilitate communication to understand key interdependencies, drive decision-making, issue resolution and execution across the collaboration, as well as keeping all stakeholders informed and up to date on collaboration details
Actively manage the Caperna Team SharePoint site and organizational timeline (GANNT) charts
To oversee the organizational and contractual aspects of the collaboration with Merck ensuring that
The overall strategy, key deliverables, milestones and timelines are clearly tracked and communicated
Regular and effective communication occurs between relevant parties and within Caperna and Moderna
MS/RN/Pharm D or other advanced degree relevant to the life sciences
Minimum of 8+ years of biopharmaceutical industry experience, with
Minimum of 3+ years of experience in project management, alliance management and/or related functional accountability a cross-functional, team-orientated, biopharma setting
PMP designation and/or Lean Six Sigma certification would be an advantage but not required
Understanding of the entire drug development process, including clinical and non-clinical study design and execution
Experience in early-stage clinical development programs
Outstanding verbal and written communication skills, in addition to excellent organizational skills
Creativity and the ability to solve complex, cross-functional problems
Proactive, highly detail-oriented professional with demonstrated track record of strong follow-through
Excellent interpersonal and collaborative skills, and the ability to work independently and effectively in a highly dynamic environment
Deep knowledge of interdependency of development functions with respect to strategic issues
Established expertise in integrating the activities of distinct functional groups into project plan
High distinction achieved in resolving important organizational problems and/or infusing innovation in a matrix-oriented environment
Demonstrated track record of living values core to Moderna
Experience with project management tools such as MS Visio, MS Project, MS PowerPoint and MS Excel

Associate Director, Analytic Operations Resume Examples & Samples

Develop and maintain Conversant’s suite of standard and premium custom audiences
Collaborate with internal teams (marketing, account, analytics, sales) to address ad hoc audience training and capability needs
Respond to internal requests for audiences and make targeting recommendations
Lead or participate in projects to improve Conversant’s audience targeting platform or enable new audience targeting tactics
Develop and implement data policies that protect consumer privacy and client data
Knowledge of alternative programming languages (Python, R, Hadoop)
Knowledge of data visualization tools (Tableau, etc.)
Experience implementing audience solutions at an advertising agency
Experience working for a marketing data company or data management platform

Associate Director CMC Management & Operations Resume Examples & Samples

Operational leadership and management, and strategic facilitation and management, of global and regional CMC development teams (CMC subteams) for multiple drug development candidates across all phases of development; facilitate the establishment of integrated global and regional CMC development strategies, lead the establishment of integrated global and regional CMC operational plans, and oversee their execution
Represent CMC development teams on global and regional cross-functional drug development project teams with both a strategic and operational focus, and to global and regional senior management within the Global Pharmaceutical Technology Unit; ensure the establishment of drug development project plans that optimally integrate the CMC operational plans with those of other functions, and ensure alignment of CMC development strategies with overall project strategies; recommend improvements in drug development project plans
Lead regional process improvement, identifying and driving improvements in the operational efficiency of the Pharmaceutical Development department; collaborate across operational interfaces with other functions within DSI (e.g. CSO, QA, RACMC, TMCP, Clinical Development, SC etc.) to refine existing processes and identify and implement new processes as required
Represent the Global Pharmaceutical Technology Unit on Alliance/Co-development strategy teams for early phase projects, and operational teams for both early and late phase projects
At least 5 years experience in the pharmaceutical/biotechnology industry working in the drug development environment

Senior Associate Athletics Director for Sport Administration & Internal Operations Resume Examples & Samples

Contribute to the overall success of the athletics program by performing duties and responsibilities assigned by the Athletic Director
Oversee, supervise and manage Athletics Department administrative units and sports as assigned. Areas of oversight will be some combination of, but not limited to, the following: sport administration, student-athlete performance and health, human resources, financial operations, information technology, event management, or facility and grounds management
Assist the Athletic Director and Deputy Athletic Director by executing initiatives and special programs and providing effective leadership and guidance for personnel
Assist the Deputy Director with postseason Bowl and NCAA Basketball Tournament logistics
Participate effectively in community and professional organizations while promoting a positive image of the University and its athletic program at all times
Develop or enhance relationships and communications with key constituencies, especially community agencies
Collaborate cross functionally to deliver and drive results to meet the department’s goals and objectives
Master’s Degree or an equivalent combination of education and experience
Minimum of 10 years of progressively more complex administrative and managerial experience within an NCAA Division I Athletics program
Demonstrate extensive knowledge and ability to
Management experience at a high profile NCAA Division I institution
Extensive knowledge and experience in some combination of the following critical intercollegiate athletics functional areas

Associate Director, Optum Operations Resume Examples & Samples

Works collaboratively with Data Analytics to determine priorities and set expectations
Collaborate with the Business Excellence department in order to uphold best practices, identify process improvements and maintain (increase) quality and production levels, and identify and answer all training needs
Develop functional, market level, and/or site strategy, plans, production and/or organizational priorities
Responsible for product, service or process decisions that are most likely to impact entire functions and/or customer accounts (internal or external)
Maintain deep knowledge of our data mining business as well as our end to end business processes
Candidate should be an expert in data analysis Exhibit excellent written and verbal communication skills to navigate a complex matrix environment and be willing to network across the company
Lead projects from conceptualization to completion and perform additional duties as assigned
2+ years of experience managing daily operations of multiple levels of staff and multiple functions / departments across one or more business units in a large organization
3+ years of experience in a leadership role (understands relationship management and influence without direct authority)
Project management experience; demonstrated history of managing significant and complex projects
Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, Word, Outlook, and PowerPoint)
Ability to travel 10 - 25% as needed
Master's degree or higher level of education
Six Sigma Black Belt or Green Belt Designation
4+ years of health industry experience and / or in a large complex matrixed organization experience
Data Mining experience and ability to understand data / information with ability to speak to concepts both broadly and narrowly, as needed
Ability to produce within a fast paced, matrixed organization with limited direction
Excellent communication, time / project management, problem solving, organizational, and analytical skills
Strong Client-facing interaction skills with ability to collaborate with peers and leaders in a multi - faceted organization

Cires Associate Director for Operations Resume Examples & Samples

Direct all administrative departments at CIRES to ensure that the deployment of CIRES financial, capital, and operational resources are optimized to promote efficiency, integrity, and alignment with the goals of CIRES and the university
Drive the development of operational policies and procedures that integrate fiscal, human resource, space, and other operational considerations to advance CIRES’ research, educational, and service missions
Maintain a customer-service culture within the administrative functions of the institute, ensuring that the internal customers’ and external stake-holders’ needs are met in an efficient, respectful, and professional manner
Serve as an internal business consultant to the Director. Create and maintain a strong performance culture for the institute
A bachelor’s degree in a relevant discipline and 8+ years of increasingly responsible management experience
Direct experience in administrative or financial leadership in a higher education, government, or business organization with financial, human resource, and operational responsibilities
Demonstrated ability to lead various administrative teams. A strong record of successfully recruiting, developing, and mentoring a diverse and talented staff, and a commitment to the professional development of staff through delegation of responsibility and expert tutelage
Experience with budgeting, proposal development, and grants management, with government and/or private research sponsors
Demonstrated ability to build strong partnerships with co-workers and peers
A record of ensuring that organizational structure and administrative functions are targeted at achieving institutional objectives
Strong problem-solving abilities
Master’s degree in business or related field
Experience working in research/academic environments. Experience with university financial processes and procedures
Experience managing administrative areas including, finance, contracts and grants, procurement, human resources, information technology, facilities management, communications and outreach

Associate Director of Psychology Graduate Academic Operations Resume Examples & Samples

Masters Degree required
3 years experience in higher education, Psychology preferred
Confidence with data extraction and dissemination
Team approach to problem solving
Sensitivity to equity and diversity
Experience working in a high volume academic unit. Demonstrated ability to thrive when multi-tasking
Knowledge of Banner, Blackboard, Degree Works, and Google (Docs, Forms, Spreadsheets)

Associate Director, Arch & Operations Resume Examples & Samples

Accelerate the “in-sourcing” of tasks/projects to other network work sites to leverage resource availability and efficiency
Deploy applications and manage training required to support offshore capability
Maintain hub partner relationships, SOW and contracts
Explore and make recommendations regarding other flexible resourcing models
3-5 years of product management experience and operating in an agile environment
Experience working with ad tech and analytic product is highly desirable
Excellent communication skills, with experience communicating across groups with varying degree of technical background
Demonstrated skill using PM Tools (e.g. JIRA), Visio, Excel, Word, and PowerPoint and/or similar presentation tools

Associate Director of Ticket Operations Resume Examples & Samples

Bachelor’s degree from an accredited institution of higher education
At least three years within Division I Intercollegiate Athletics Ticket Office
At least one year of supervisory experience
Experience and full understanding of Paciolan/Spectra ticketing software (Internships and Graduate Assistantships applicable)
Master’s degree from an accredited institution of higher education
Knowledge of and compliance with specific NCAA, SEC and institution rules that relate to this position
Excellent communication skills and clearly communicate project goals to all members of the ticket office and external division
Proven ability to balance multiple projects simultaneously while meeting tight deadlines
Ability to work extended hours, holidays, and weekends as needed

Associate Director of Operations Resume Examples & Samples

7 - 10+ years of commercial experience, with experience in specialty reimbursement environment
Experience in specialty pharmaceuticals, including operating in a highly regulated and complex reimbursement environment
Must understand the typical referral journey through a hub and specialty distribution network
Successful reimbursement experience preferred
Experience in working with hubs and specialty pharmacies
Experience in enabling the successful operations of field reimbursement teams
Skilled at leading project teams to successful implementation
Practiced at leading IT enablement projects
Demonstrated skill at all levels of the procurement process including vendor management
Highly analytical, with the ability to interpret and create action on data
Ability to prioritize high value activities
Collaborative and works effectively in a team environment
Highly skilled at stakeholder management and leveraging interpersonal skills to continue progress
Ability to receive input from a number of sources to create the best outcome

Associate Director Workforce Operations Resume Examples & Samples

4 Year Degree preferably in Communication or Business
Minimum of 10 years direct workforce management experience
Minimum of 5 years in a leadership position in a contact center
Minimum of 5 years working with Aspect or a comparable WFM software system
Minimum 5 years of working with call/contact routing principles
Ability to create a process map and document a process and/or procedure
Proficient knowledge of PC skills in the Microsoft product line (Word, Excel, Outlook, and PowerPoint.)

Associate Director, Enrollment Operations Resume Examples & Samples

Leads and manages a robust team of staff, temporary, and student employees to streamline operational processes and ensure proper execution of enrollment processes
Develops and leads project plans for the execution of all operational processes related to document intake, records management, data and dissemination, academic credit evaluation, and customer service to students, parents, and other constituents
Develops structures that accomplish the mission and goals of the Division of Enrollment Management to maximize efficiency and effectiveness throughout the enrollment process using available personnel and systems resources
Develops standard workflow procedures and processes related to the receipt and processing of admission and financial aid documents, managing the workflow of student application records, quality assurance of data, dissemination of communications, the evaluation of course credit, and customer service to students, parents, and other constituents
Serves as the primary liaison to the Systems and Analytics team for systems and operational process enhancements to maximize productivity and efficiency of activities related to the recruitment, enrollment, and retention of students
Manages, hires, trains and coaches all operations personnel to reinforce a culture of excellence in supporting the enrollment functions of the University, optimizes work performance, and achieves departmental goals. Monitors and evaluates performance
Assists with managing the organizational budget, including income and expenses at all levels of operation
Knowledge of enrollment processes and procedures, operations management, and organizational effectiveness
Strong organizational skills with attention to detail/accuracy, with the ability to identify and set priorities and effectively manage multiple projects and tasks simultaneously
Excellent interpersonal, written, analytical, and communication skills
Ability to lead a team of diverse individuals with varying skillsets
Relevant experience with executing business process efficiencies
Ability to solve problems and provide excellent customer service
Strong project management, problem-solving, delegation, and decision-making skills related to operational processes
Strong knowledge of Microsoft Excel, Word and PowerPoint applications including database management systems, reporting tools, and web-based applications
Knowledgeable of all applicable federal and state regulations and accrediting agencies standards and requirements relating to enrollment is preferable
Knowledgeable of student information systems (PeopleSoft Campus Solutions, OnBase, CRM) is highly preferred
Bachelor’s degree in a related field is required
Any appropriate combination of relevant education and/or work experience may be considered
Four (4) years of work related experience relevant work experience in operations, preferably in a higher education setting

Associate Director for Admissions Operations Resume Examples & Samples

Supervise the operations staff and manage the effectiveness and efficiency of prospect and application processing, data imports and exports, file completion, tracking, and applicant web services, and ad hoc operations reporting, communication flow planning and inventory control and fulfillment
Coordinate system audits to ensure data integrity and accuracy. Collaborate on common data definitions regarding the interface of college-wide data files and operations
Coordinate the creation and maintenance of the documentation of all policies and business procedures within the Operations division
Coordinate system training for staff to enhance knowledge of software applications and emerging technology
Manage and monitor work flow processes, data processing systems, operations and applications
Train admissions counselors and support staff in the use of enrollment software tools
Assist in the development, creation and implementation of messaging strategies to prospective students throughout the admissions funnel
Create, edit and maintain reports for the Office of Admissions and other campus departments
Ensure the fulfillment of requests for data from various campus departments and vendors
Collaborate in the development of functional elements of recruitment materials and serves as liaison with Office of Marketing
Serve on college committees as assigned
Assist with recruitment events on selected weekends or evening programs, as needed
Produce requisitions and following through to payment being processed for the overall Admissions budget
Considerable knowledge of office management procedures and practices including monitoring and managing budgets
Demonstrated knowledge and understanding of auditing systems and data mining
Demonstrated ability to review, update, and implement policies and operating procedures
Demonstrated ability to work with minimal supervision
Demonstrated ability to review, research, and apply past practices and procedures and implement new objectives based on a best practice model
Knowledge of and skill in the use of computer systems, preferably Microsoft Office software and Colleague
Demonstrated ability to communicate effectively, both verbally and in writing and convey matters to large diverse audiences (students/staff/faculty)
Earned Bachelor’s Degree or equivalent combination of training and education that provides the requisite knowledge, skills, and abilities
Practical application and considerable experience working in a college/university admissions or enrollment management in a supervisory capacity
Considerable Experience with Client Relationship Management and Student Information Systems, including Banner,
Project planning in a higher education setting

Associate Director of Operations Resume Examples & Samples

Forecast, allocation and tracking of Trial Monitoring headcounts (internal and external) and Budget
In collaboration with the Director of Operations Trial Monitoring and GDO Finance, contributes to financial controlling and meeting annual budget guidance. Involved in providing consolidated latest estimates on current year budget and future year, planning budget, including internal costs. Assists with identifying issues and, proposing mitigating plans to facilitate decision making by senior management
Collaborate with Head of Operations Trial Monitoring and Trial Monitoring Regional Heads to facilitate resource deployment and reallocation across regions (>3000 resources)
Collaborate with Head of Operations Trial Monitoring to provide resource management expertise to drive resource gap analyses from operational and strategic view-points to ensure sufficient resources are secured
Support the execution of the resource planning incl. staffing throughout the Trial Monitoring Organization. Manage the day to day operations of staffing levels and IPP requests across all Trial Monitoring Functions and Regions
For assigned area of responsibility, assist in building Trial Monitoring FSP budget and manage budget targets (> $150 M USD)
Operational Leader for the Trial Monitoring Functional Service Provider (FSP) Model
Responsible for the worldwide execution and management of the flexible monitoring operations. Ensure standardization of processes and performance across vendors and regions
Track FSP operations, staff utilization to gauge adequate vendor resource deployment according to the Trial Monitoring clinical trial portfolio and in alignment with Trial Monitoring purchased services
Manage relationship with Functional Service Providers and with internal stakeholders
Coordinate planning and execution of Trial Monitoring productivity and other initiatives in coordination with Head of Operations; track progress of key productivity initiatives
Drive and own platforms that enable sharing of best practice and business adoption of ideas and information within Trial Monitoring and across GDO, as appropriate
In collaboration with the Head of Operations Trial Monitoring, create, shape and manage the internal/external messaging and communication strategy impacting Trial Monitoring, ensuring alignment with Trial Monitoring objectives and priorities. Build and maintain collaborative relationships with key communication leaders in support of Trial Monitoring specific issues and group priorities
Act as deputy on behalf of Head of Operations Trial Monitoring for select meetings
Minimum 7 years of pharmaceutical industry experience, with previous experience either clinical trial execution, clinical research or project management, in a Pharmaceutical Industry
Good understanding of all aspects of clinical drug development with particular emphasis on trial execution and monitoring
Familiar with GCP and ICH requirements
Strong Budget/finance management experience in Pharma research and development settings is an advantage
Ability to communicate and build relationships at all levels within the organization
Ability to influence and direct others within a matrix environment
Strong project management abilities
Good communicator and presenter (oral and written), ability to prepare communications to Sr. Leaders
Proven capabilities in clinical operations process improvements
Competent with various IT systems, including SharePoint and basic website development and maintenance