District Service Manager Resume Samples

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E McDermott

Elisabeth

McDermott

19171 Emmerich Road

Detroit

+1 (555) 576 4575

19171 Emmerich Road

Detroit

Phone

p +1 (555) 576 4575

Experience Experience

Philadelphia, PA

District Service Manager

Philadelphia, PA

Dicki, Parker and Effertz

Philadelphia, PA

District Service Manager

Provide Service Technician performance feedback to include quarterly feedback sessions along with Mid-Year and end of year performance reviews
Assists in training and developing dealer service personnel
Development of Operation Manager and Team Leader to ensure KPIs and Operational Excellence of local service team
Works with sales and key internal contacts to develop strategies for specific key accounts
Management of a team of field service engineers and one Operations Manager in the Boston/Cambridge area
Reviews customer metric data and develops plan to improve satisfaction levels
Assist in investigations of complex product problems and provide accurate product reports

Phoenix, AZ

NE District Service Manager

Phoenix, AZ

Conroy LLC

Phoenix, AZ

NE District Service Manager

Develops plan for efficient use of scheduling, materials, equipment and employees and oversees that all reporting service employees are trained properly
Reviews and analyzes all management reports including full Profit and Loss responsibility
Implements and follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat and ISO 9000
Confers with customers and representatives of associated industries to evaluate and promote improved and expanded services in the Area/District. Make joint calls with sales, field service supervisors and management to promote service at customers and manufacturer reps in the Area/District
Coordinates shipping, receiving, distribution, warehousing and service activities in accordance with policies, principles and procedures established by Service Administration
Take corrective actions as necessary and shares results with service supervisors and service employees regularly
Partners with District Routing Manager to adjust, improve, and compare actual hours to planner hours; conduct variance analysis by workgroups/markets

present

Chicago, IL

District Service Manager, Western

Chicago, IL

Schmeler-Vandervort

present

Chicago, IL

District Service Manager, Western

present

Work closely with Human Resources department to ensure compliance to company policies and processes and to ensure a professional and ethical work environment
Responsible for accuracy, completeness, timeliness and legitimacy of all field back reporting. Review and approve field time and expense submittals, weekly. Review and approve material requests, repair requests and sales requests
Any other duties as assigned by KONE Managementrmation
Works with dealer management to develop action plans to improve dealer service, product certifications, and customer satisfaction
Establishes an effective counseling and advisory role with dealer management regarding service performance objectives
Provides management assistance to dealers to ensure proper customer support in accordance with Kenworth service and warranty related objectives
Assist the Dealer Development Group by providing accurate DOS reports

Education Education

Bachelor’s Degree in Engineering

Belmont University

Bachelor’s Degree in Engineering

Skills Skills

Solid working knowledge of service industry standard practices and process
Track efficiencies and profitability of territory
Solid working knowledge of elevator and escalator service operations practices and techniques
Demonstrated knowledge of Kenworth truck manufacturing processes and products
Able to manage multiple concurrent tasks through effective organization and time management
Ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions
Strong persuasive skills
Ability to develop and foster teamwork
Ability to motivate people to attain their maximum potential
Demonstrated ability to lead and sponsor change

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15 District Service Manager resume templates

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District Service Manager Resume Examples & Samples

Create lifetime owner loyalty and positive Honda brand awareness with our dealers and retail customers
Dealer visits – visit authorized dealers to build relationships and ensure customer satisfaction
Business management improvement – work with dealers to improve service profitability and operations
DLR Development – ensures dealer compliance with sales and service agreement provisions
This position covers the territory in Minnesota and Wisconsin
High School diploma (required)
College Degree (preferred) (Business or Service Marketing a plus) or equivalent work experience
Retail dealership service management experience in Powersports, auto or related industry
Formal Technical training – Honda SRP or MMI
Valid Drivers License with Motorcycle endorsement (required)
Knowledge of dealership Service Department operations (required)
Excellent communication skills and personal computer proficiency (required)
Knowledge of (and ability to operate) Motorcycle/ATV products (required)
Extensive Honda service and repair ability with the capability of teaching others
Ability to negotiate effectively with all levels of management (dealers, customers, Honda executives) under all circumstances (casual and formal)
Extensive overnight travel (required)
Open to future relocation (required)

District Service Manager Resume Examples & Samples

Effectively manage and monitor day-to-day operations within the district to optimize repair service operation, and provide consistent service performance feedback to account to shorten repair turnaround time (RTAT)
Collaborate on a process lead-time improvement with related departments by providing insight through account performance analysis and feedback to assist strategic planning of field service operation
Execute district account strategy and plan in line with the corporate direction by facilitating implementation and ensuring the success of ASC operation in the field
Assist in optimizing service coverage (developing and closing account) and making recommendations on service rates (labor and parts)
Develop strong partnerships with the key personnel at each account and adhere the company process and policy to account
Provide account support to increase service performance and conduct periodic claim audit to avoid fraudulent claim process
Provide immediate supervision to the DMS Service Technicians that are working within the specific geographical area (District)
Ensure that technician performance meets customer requirements by providing front line management and communication between Service Technicians and customers
Provide leadership to the specific business segment of Technicians to ensure that the team is operating within the guidelines of the company and the business unit while conforming to state and local codes
Oversee creation and approvals for supplies, services, and equipment and employees requisitions. Monitor and coach Service Technician safety and productivity
Provide Service Technician performance feedback to include quarterly feedback sessions along with Mid-Year and end of year performance reviews
In the event of injury or accident, ensure that all reporting and accident investigations in the specific business segment team are performed in accordance with the guidelines of the company policy
Maintain personal productivity performance within the guidelines herein
Associates’s degree in a business related field and a minimum of five (5) years experience in managing a repair service operation
Enhanced knowledge of MS Office – Excel, Word and PowerPoint
Min three (3) years managing direct reports
Min three (3) years tracking and monitorng KPIs (Key performance indicators)
Min three (3) years experience in project planning/management and monitoring business performance

District Service Manager Resume Examples & Samples

Engages associates through training, building relationships, and expectation setting/follow-up to deliver and beat company expectations by holding associates accountable to their results and recognizing and celebrating their successes
Plans, communicates/trains, delegates and follows-up on key responsibilities to the Auto Center management team to ensure smooth flow of day to day operations as well as special events within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the Auto Center and district level
Monitors and manages district-wide management staffing levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements. Ensures the right person is in the right position
Utilizes integrity, honesty and empowerment supporting the Sears Automotive team promise of "We do What's Right Every Time"
Ensures all operations are executed properly and process followed in accordance with direction including: initial contact with all members/customers, vehicle inspections, vehicle analysis execution, providing/explaining solution options, delivering services, staying in compliance with process and policy and customer/member follow up and experience to provide profitable sales and outstanding member experiences
Reviews Auto Center key business indicators within the district to identify concerns and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals
Regularly visits the Auto Centers in the district, ensuring that they are operating to Sears Automotive standards; training staff, demonstrating best practices, following safety guidelines and continuously improving. Aids in development and constant follow up on Auto Centers & teams that are not meeting expectations. Conducts follow-up visits where necessary to ensure corrections/improvements have been made to areas cited in previous visits

District Service Manager Resume Examples & Samples

Reviews customer metric data and develops plan to improve satisfaction levels
Utilizes workforce planning process to develop staffing requirements that allow for profitable growth and customer satisfaction
Analyzes and reports daily, monthly and annual business performance trends (revenue, cost management, profitability, customer satisfaction, etc.), and develops and/or recommends strategic solutions to improve business performance and meet Earnings before Interest, Taxes, Depreciation and Amortization (EBITDA) goals
Partners with routing manager to adjust, improve, and compare actual hours to planner hours; conduct variance analysis by workgroups/call loads Implements, directs, adheres and ensures compliance to all applicable laws, regulations, and company policies, company values and code of conduct
Ensures technical managers are working cohesively on a daily basis to balance capacity/state of service issues to maximize overall district performance and customer satisfaction
Ensures adherence and compliance to all technical processes and procedures
Communicates with staff and associates through frequent meetings, and ensures all managers both technical and branch hold regular staff meetings with their associates
Recognizes and develops revenue opportunities within the district through paid labor, Value Added Sales Program, parts sales, and commercial accounts
Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates
Educates the technical workforce on the metrics that drive revenue and productivity and overall business literacy
Monitors key performance to state of service, cost per call and productivity
Partners with District Routing Manager to adjust, improve, and compare actual hours to planner hours; conduct variance analysis by workgroups/markets
Develops and ensures compliance to Quality Management System processes and company policies to ensure efficient compliant operations
Acts with urgency to meet technical management needs
Maintains a high level of customer service for internal and external customers to act as a role model to all associates in putting the customer first
Uses payroll planner software to ensure appropriate staffing to customer transaction patterns

District Service Manager Resume Examples & Samples

Collaborate with sales on contract pricing of parts and services to maintain and enhance profitable service operations
Oversee the service coordination function to respond efficiently to customers, ensure technicians training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair (break /fix), regular maintenance contracts, scheduled work and upgrades, installations, replacement components (parts), and long-term service agreements (Package Care),
Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills, to the highest degree possible
Proactively build the technician pipeline externally and strategically manage your technician workforce to prevent resource gaps
Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction
Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites
Visit customers on a regular basis to build relationships and provide solutions
Participate in local associations or groups to build external awareness and network
Bachelors Degree strongly preferred in Engineering, Technical, Marketing or Business. Technical capabilities are a plus
Leadership skills are essential. Individual must be able to manage an hourly technical workforce, including remote employees, as well as salaried office staff
Work is completed through other employees, so this person must excel at hiring, developing, training, coaching, leading and motivating a diverse workforce for optimal results
Profit & Loss experience is critical. Individual must have had 3-5 years (minimum prior experience) in managing teams of people, processes, and budgets in a customer facing role. Experience in an industrial service business setting is a plus
A strategic business mindset is important. This individual must be able to support the DGM in creation of a strategic business plan for growing the business through services
Valid US Driver’s License and acceptable driving record required

District Service Manager Resume Examples & Samples

Demonstrated knowledge of on-site equipment installation and service required; knowledge of automotive aftermarket a plus
Bachelor’s degree with 3 to 5 years’ experience managing people in a related field with a proven record of positive employee relations and staff development or equivalent combination of education and relevant experience
1 to 2 years’ experience managing in a shop or field environment, planning, scheduling, and coordinating activities to satisfy customer needs on a timely basis
Must possess the ability to read, comprehend, and interpret oral and written technical instructions and other related publications
Excellent driving record

District Service Manager, Central Resume Examples & Samples

Responsible for ensuring compliance to the KONE safety policy and goals, as well as for ensuring a safe working environment
Manage labor hours throughout the District to achieve Labor Efficiency Targets in each location
Worth directly with consultant accounts to ensure customer satisfaction
Communicate with other departments to ensure an effective flow of information to and from the business area of responsibility. Ensure that employees are kept well-informed as well as provide actionable information to other departments when required
Any other duties as assigned by KONE Management
At least five (5) years experience in maintenance and repair within the elevator industry
Ability to utilize Windows e-mail, word processing, spreadsheet and project scheduling programs
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; and risk of electrical shock
A competitive salary

District Service Manager Resume Examples & Samples

Manage daily activities of the Service Department
Hire, train and develop service employees
Instill a "Customers for Life” attitude with the service team
Oversee proper utilization of the service systems
Ensure vehicle safety and maintenance of fleet
Create and support business unit annual plans

District Service Manager Resume Examples & Samples

Work with the assigned dealer’s management group and principals to ensure effective service operations are provided to customers and provide recommendations of areas to improve and monitor progress
Maintain an adequate dealer visitation and review schedule
Ensure the implementation of servicing support programs including service contracts, purchased coverage, preventative maintenance, leasing programs etc
Promote the training and usage of appointed programs such as MVAsist and remote diagnosis to improve the overall customer experience
Monitor and make recommendations to dealers to exceed CSI index for the service experience
Assist dealer in minimizing customer dwell time by improving dealer processes within the customer service area
Utilize compiled service data and soft products to add value and improve customer profitability
Ensure Dealer maintains or exceeds minimum Dealer Operating Standards (DOS)
Assist the Dealer Development Group by providing accurate DOS reports
Document Activities and Actions using control towers in order to track progress
Work with the dealer operations team in searching out and reviewing service locations whenever necessary
5 years of automotive industry experience, preferably in a service management role
One year experience in dealership operations or in a position with direct dealer interface
Degree in Business Management an asset but not essential

District Service Manager Resume Examples & Samples

Successful management or supervisory experience preferred. Internal candidates must have demonstrated a strong leadership aptitude
Minimum of 4 years of experience in medical device (or related market) or equipment services industry
Must be very customer oriented and results driven
Excellent written and verbal communication skills. Must be competent in multiple software applications, including Excel, Word, and PowerPoint. SalesForce/ServiceMax experience a plus

District Service Manager Resume Examples & Samples

Bachelor's Degree in Engineering, Business, Management or extensive related experience
3+ years of experience in the product support field
Strong mechanical skills and equipment troubleshooting experience
Ability to make sound, timely decisions
Strong time management skills and priority focus
MS Office Suite proficiency

District Service Manager Resume Examples & Samples

Responsible for total customer satisfaction and prompt resolution of Hologic equipment problems
Audit field engineer activity, verify that all preventative and corrective maintenance actions are performed in a timely fashion, reported to Hologic, and done in accordance with established policies and procedures
Coordinate service to customers to ensure efficient use of resources and maximize customer uptime
Actively manage and track unused and failed service parts and ensure their timely return
Review and analyze district performance measurements, implement corrective action when needed
Provide effective guidance to assigned field engineers, set appropriate expectation levels, and inspire others to perform to their maximum potential
Ensure all assigned personnel are properly trained, and meet regulatory training requirements related to the servicing of Hologic products
Manage assigned company assets (tools, test equipment, replacement parts) to ensure they are adequately allocated and properly deployed to minimize expense and maximize efficiency
Manage the business for the assigned district with the utilization of trending and tracking reports
Analyze data and prepare reports on product service issues
Provide and/or facilitate on-site and remote support to customers and assigned personnel as required
Provide pre and post sales support; maintain close working relationships with field sales management and other sales personnel to ensure customer’s needs are met
Ensure Hologic products are installed per specification, in a professional manner, consistent with customer requirements
Manage revenue and control expenses within budgetary guidelines and company expectations
Create and implement strategies to increase service revenue and profitability. Work with FEs, and develop programs to increase service revenue (contract, billable, PMs, relo, etc.)
Ensure compliance to all regulatory requirements and that all aspects of DQSM are understood and adhered to by assigned personnel
Convey and support Hologic’s Vision, Strategies and Imperatives to team
Complete and conduct annual performance appraisals for all assigned personnel
Respond to customer inquiries in written form, in person, or via telephone as needed
Ensure that all assigned personnel complete and submit all required paperwork and reports accurately and on time
Perform other duties and projects as assigned by service management
Must be people oriented (coach, motivator, mentor, team builder)
Ability to work under minimal supervision in a fast paced environment
Capable of quickly resolving constantly changing work schedules and priorities and handling multiple concurrent tasks
Proven ability to supervise remote, field based personnel
Must be flexible, able to maintain composure, communicate professionally, and demonstrate excellent problem solving skills when dealing with upset customers and assigned personnel
Position requires frequent travel and ability to travel on short notice
A minimum of 5 years experience in a service environment working with customers to resolve problems related to x-ray, digital imaging, or related medical diagnostic equipment
Must be proficient with Windows software (Word, Excel), previous training or experience working with UNIX/NT/Solaris operating system software preferred
Strong customer relations and communications skills, both verbal and written. Ability to manage service business and personnel

District Service Manager Resume Examples & Samples

Track efficiencies and profitability of territory
Thorough knowledge of clean room facility performance with advanced troubleshooting skills
Thorough knowledge of STERIS testing procedures and personnel policies
Required to maintain a minimum of an 80% average on technical tests (last 5 tests)
Required to make logistical project testing and scheduling decisions of testing sequence with regards to manpower availability, client facility availability or test equipment availability
Must maintain a valid drivers license

District Service Manager Resume Examples & Samples

Responsible for leading a geographically dispersed service team. Owns talent management and talent acquisition to ensure Customer business expectations are met
Owns Customer Satisfaction and revenue attainment in the district. Develops financial forecasts and tracks financial performance to ensure profitability of service business. Represents service in critical Customer meetings, sales opportunities, and in resolution of escalations that requires the presence of a leader
Monitors and manages employee performance during field visits. Provides feedback, coaching and timely performance discussion and appraisals
Executes disciplinary action as required within the assigned territory. Acts as a liaison between company and the field to be a conduit for positive and constructive feedback. Consistently sets expectations of performance for District and Region which includes frequent communication of milestones
Assure quality of the Customer experience through efficient deployment of resources, frequent Customer contact, and adherence to Corporate and Service quality initiatives. Ensure Customer satisfaction through quality field service processes that maximize technician productivity and efficiency. Escalate issues to Service Engineering or Zone Service Directors as appropriate with recommended solutions
Enforce current standards, codes, and procedures regarding safe and effective use of equipment, auto maintenance programs, and other polices as required. Ensure STERIS is represented in a professional manner while at Customer sites
Demonstrate a positive attitude and role model position expectations. Act as a liaison between Company and the field to be a conduit for positive and constructive feedback. Consistently set expectations of performance for district and communicate milestones often
Attain or exceed established operational objectives through the combined efforts of the STERIS team. Responsible for planning, organizing, scheduling, budgeting, and supervising technical personnel for assigned area in order to fully satisfy Customer’s service needs
Proactively identify and resolve Customer concerns. Build Customer relationships while resolving any technical issues utilizing all resources. Includes timely escalation of issues to Service Engineering or Zone Service Director, as appropriate, with recommended solutions
Completion of Customer needs analysis and the generation of solutions with quotes to meet the identified Customer needs. This includes negotiation, pricing, and renewal management for new and existing business. Work closely with Sales to facilitate capital, consumable, and service sales joint account planning to maximize the STERIS “Share of Wallet.”
Communicate and enforce current standards, codes, and procedures regarding safe and effective use of equipment, fleet safety and auto maintenance programs, and other policies as required. Ensure STERIS is represented in a safe and professional manner while at Customer sites
Working with technicians, responsible for maximizing service contracts within assigned area to drive success. Maintain intimate knowledge of contract obligations to Customers and develop procedures to ensure timely execution. Motivate and educate technicians to play active role in providing sales leads and monitoring contract status
Develop financial forecasts and track financial performance to ensure profitability. Implement protocols and procedures as required ensuring cost effective delivery of service quality. Deliver targeted financial performance for the district
Responsible for prompt and accurate submission of expense reports, time cards, service tickets, accounts payable, billing transmittals, and other administrative requirements as assigned by supervisor
Recommend and/or approve purchases of equipment, parts supply, etc. for assigned district. Ensure proper maintenance and calibration of tools, test equipment, and other related assigned equipment
Through review and analysis, ensure assigned territory has adequate manpower to meet service needs of the District. Work with assigned management team in reassignment of Customer accounts to accommodate business changes
Responsible for maximizing service contracts within assigned area to drive success. Maintain intimate knowledge of contract obligations to Customers and develop procedures to ensure timely execution. Motivate and educate technicians to play active role in providing sales leads and monitoring contract status
Partners with Sales to drive sales and service revenue. Works closely with Sales to facilitate capital, consumable, and service sales joint account planning to maximize the STERIS “Share of Wallet.” Works within the region to promote and secure new business
Minimum 5 to 7 years in field service management role (managing virtually) leading field teams or equivalent/progressive experience in STERIS Field Service
Demonstrated ability to provide exceptional Customer service in a business environment
Proven ability to plan, organize, and manage a profitable business unit. Demonstrated ability to develop and analyze complicated financial data
Demonstrated ability to creatively solve problems. Ability to gather and analyze data, propose solutions and develop action plans to address
Demonstrated ability to apply LEAN and process improvement methods
Strong computer skills, including use of Microsoft applications, intranet, and reporting tools
Must have a valid driver license with minimal moving violations
14 to 20 technicians in field

District Service Manager Resume Examples & Samples

Provides management assistance to dealers to ensure proper customer support in accordance with Kenworth service and warranty related objectives
Works with dealer management to develop action plans to improve dealer service, product certifications, and customer satisfaction
Assists in the reduction of Kenworth warranty costs
Establishes an effective counseling and advisory role with dealer management regarding service performance objectives
Assists in training and developing dealer service personnel
Expands the Kenworth Service Support network within the District to include dealer involvement in PremierCare, Mobile Service, Total Customer Care
Maintain a technical working knowledge of all engine systems including their features, advantages and benefits over competitive engines
Coordinate with Dealers, Sales, Engineering, Manufacturing, Customer Service and major suppliers to identify and prioritize engine systems training needs
This position will require approximately 50% travel
Bachelors degree in engineering, business administration or automotive technology preferred
5+ years of directly related experience is required
Personal computer skills include working knowledge of Excel, Word Processing and database management software
Ability to work independently; demonstrated experience in diesel engine systems
Excellent verbal and written communication skills including formal presentations in a classroom environment
Familiarity with PC's and current office administration software
Solid interpersonal and relationship-building skills
Experience in dealer service/service management, preferably in heavy truck or automotive field, or related experience

District Service Manager Resume Examples & Samples

Maintain an adequate visitation process to your assigned regions
Provide guidance and approval of special goodwill expense for product performance corrections to customer's out-of-warranty product concerns
Ensure the implementation of servicing support programs including service program completion, Vehicle recalls, Guest Customer program, in order to maximize customer uptime
Address MVAsist, cases within corporate guidelines to maximize the customer experience
Assist dealer in minimizing customer dwell time
Utilize compiled service data such as LVD reporting to add value and improve customer profitability
Assist in investigations of complex product problems and provide accurate product reports
Ensure all Argus cases are current and closed in a timely manner
Ensure the prompt resolution of customer and dealer technical issues
Provide support to all Regional functions to assure market share is realized, emphasizing on proprietary components
Maintain good customer relations by providing technical training with existing as well as conquest customers
Maintain Training standard to the level of Master Tech for both Brands
Degree in Automotive Technology or equivalent experience required
1 year experience in dealership operations or in a position with direct dealer interface
2 years of customer service experience

District Service Manager Resume Examples & Samples

Management of a team of field service engineers and one Operations Manager in the Boston/Cambridge area
Development of Operation Manager and Team Leader to ensure KPIs and Operational Excellence of local service team
Drives and executes business strategy for revenue growth
Financial P&L Accountability – proactively manages cost and drives savings opportunities and financial forecasting
Owns top customer relationships and leads account reviews
Works with sales and key internal contacts to develop strategies for specific key accounts
Sets visions for local team, involves key players and delivers
Responsible for talent development (technical and leadership)
Created data driven district need plans for short term and long term resource requirements
Bachelors Degree Required (strong preference for science related field)
At least 3+ years service management experience and a minimum of 4+ years support experience
Understands Life Science Industry and Markets
Background in solid delivery of service KPIs
Experience working with customers and managing high visibility escalations
Experiencing managing up and down the value chain at customer accounts
Ability to stay organized
Good communication skills, engaging, motivational and ability to set vision and deliver
Strong Microsoft Outlook and Excel skills
Strong Powerpoint creation and presentation delivery skills
Ability to network internally and externally to improve delivery

District Service Manager Resume Examples & Samples

A commitment to total customer satisfaction, with outstanding interpersonal skills and professionalism
Experience in leading day-to-day district operations while fostering a positive and open work environment
Strong computer skills, including proficiency in Microsoft Office and the ability to quickly learn proprietary software systems
An ability to manage a virtual workforce and effectively communicate via non-traditional means
6+ years of p/l management, budgeting and forecasting experience
Experience using daily, monthly and annual performance trends to develop strategic solutions to improve business performance and meet (EBITDA) goals
Effective problem solving and resolution skills when working with customers and coaching managers and associates
Direct experience with championing recruiting, hiring, performance management initiatives; including career path development of direct reports
Six or more years of direct or indirect sales or sales management experience
Excellent presentation and coaching skills
A Bachelor’s degree or Associate’s degree plus 6+ years of related management experience
The ability to interface with multiple levels of the organization and work with cross functional teams
Ability to travel up to 40% of the time during peak seasonal periods

District Service Manager Resume Examples & Samples

Oversee the management and administration of multiple locations across the district
Implement and manage consistent policies and procedures
Conduct Location Reviews
Vendor Interface
Conduct Company Meetings
Flawless execution of company processes
Answer "High Cost" Complaints
Training "Needs" Identification, Cost Control
Customer Awareness / Support
Internal Cost of Shops
Identifying Areas for Improvement and Reinforce Policies and Procedures
Warranty Management
Maintain relationships with approved suppliers
Mentor / Coach / Influence a team of Branch Service Managers and Maintenance Supervisors
Other projects and tasks as assigned by supervisor
5-10 years of previous work experience in diesel maintenance and preventative maintenance required
At least 3 years of supervisory experience required
Proficiency with computers including Microsoft Word, Excel, Outlook and PowerPoint required
Quality program certification (Six Sigma, ISO, etc.) preferred
TMI, OEM, and technical training courses preferred

District Service Manager Resume Examples & Samples

Expands the Kenworth Service Support network within the District to include dealer involvement in PremierCare, Mobile Service, Total Customer Care, Remote Diagnostics, and Gold Dealer locations
Maintain a technical working knowledge of all engine and chassis systems including their features, advantages and benefits over competitive engines
Coordinate with Dealers, Sales, Engineering, Manufacturing, Customer Service and major suppliers to identify and prioritize engine and chassis system training needs
This position will require approximately 60% travel
Ability to work independently; demonstrated experience in diesel engine/chassis systems
Demonstrated knowledge of Kenworth truck manufacturing processes and products

District Service Manager, Western Resume Examples & Samples

Coordinate efforts among departments in KONE to ensure that we meet or exceed the established business expectations in overall profit , sales and Customer Satisfaction of the Service business
Assign tasks and projects, manage, monitor, track and measure performance and provide regular feedback to employees, including annual performance development plans
Assess the resource requirements of each branch and ensure they have the resources necessary to achieve expected results
Work closely with Human Resources department to ensure compliance to company policies and processes and to ensure a professional and ethical work environment
Responsible to implement profitable operations thorugh efficient route structuring, callout management, materials control, expense control and maintenance repair/test scheduling. Utilizing SAP to create margin and materials report, callout and sick lift reports and weekly hours reports to analyze and control labour, materials and expense costs as needed
Responsible for meeting contract requirements on all maintenance accounts and ensuring customer satisfaction. Directly manage all KMM maintenance plans, route assignments and skill set matching for all equipment loaded into the system. Ensure that service orders are completed. Schedule and perform audits and customer contact visits to ensure fulfillment of contracts
Any other duties as assigned by KONE Managementrmation
Ability to effectively present information and respond to questions from groups of managers, clients, customer, and the general public
While performing the duties of this job, the employee is frequently required to stand; walk; to use hands to finger, handle, or feel objects or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk, hear or see. The employee must occasionally lift and/or move up to 50 pounds
A performance based incentive plan that could add up to 25% of your salary
A positive and team based work environment

NE District Service Manager Resume Examples & Samples

Implements and follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat and ISO 9000
Coordinates shipping, receiving, distribution, warehousing and service activities in accordance with policies, principles and procedures established by Service Administration
Confers with customers and representatives of associated industries to evaluate and promote improved and expanded services in the Area/District. Make joint calls with sales, field service supervisors and management to promote service at customers and manufacturer reps in the Area/District
Develops plan for efficient use of scheduling, materials, equipment and employees and oversees that all reporting service employees are trained properly
Reviews production costs and product quality and modifies production and inventory control programs to maintain and enhance profitable operation of the Service Teams
Reviews and analyzes all management reports including full Profit and Loss responsibility
Take corrective actions as necessary and shares results with service supervisors and service employees regularly
Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
Ability to read, analyzes and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customer and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
To perform this job successfully, an individual should have basic understanding and use of Microsoft Word, Excel and Outlook software; and the ability to learn and use current operating system for inventory and order processing systems software if required
After standard work hours may be necessary to complete assigned tasks in a timely manner. It is usually voluntary but occasionally may be mandatory
Occasional overnight travel may be necessary for training opportunities, company meetings, customer service calls and other circumstances as dictated by management
While performing the duties of this job the employee is frequently required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds as needed
While performing the duties of this job the employee is frequently exposed to fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to outdoor weather conditions and risk of electrical shock. The noise level in the environment is usually moderate

District Service Manager Resume Examples & Samples

Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges
Communicate expectations regarding performance and hold people accountable for results
Able to travel 25% - 50% of the time within region
Bachelors (ideally in a technical or engineering discipline) or Military equivalent (E-6 or greater)
Masters in Business is a plus
5 + years of prior field service management experience in related field, technical management, or management in a field that requires regular customer interaction
Highly computer literate (especially in Excel and Powerpoint, Oracle and Salesforce.com a plus)
Commercial experience, including direct selling of products or services
Exposure to and ownership of a P&L

District Service Manager Resume Examples & Samples

Manage a team of technicians that support our hardware and software
Create operating plans to achieve service business objectives of machine performance, revenue and expense control
Handles special projects as assigned
Work closely with Sales and Customers to achieve a high level of customer satisfaction
Address and resolve customer issues to achieve total customer satisfaction
Support the policies and procedures of the department and company
Bachelor's degree in Business Administration or Applied Science preferred, or equivalent business experience
Minimum of 5 years experience in the document management technology, or related industry
Hands on field technical experience with digital and/or electromechanical technology
Ability to consistently demonstrate a superior level of leadership, business influence and acumen
Excellent communication, time management and negotiation skills
Experience in delivering service to fortune 1000 customers within the high-end printing industry is a plus
Previous management or supervisory experience preferred

District Service Manager Resume Examples & Samples

Improve timeliness and resolution to technical, maintenance, installation, and training requirements of our customers
Facilitate stronger communication to our customers and dealers so they are well apprised on all service matters to protect them of large costs over the long term
Bring customer issues and awareness to TK Corp in order to develop long term technical and/or product development solutions to the market
Prepare customers on all installation requirements to protect the TK name in the marketplace
Provide overall improvement to the following processes… Unit Reliability, Commercial Policy, Warranty and future Sales
High School or Associate’s Degree and at least 5 years of technical school. College degree preferred
5-10 years overall experience, preferred in field service and/or service management
Proven ability to learn complex systems with strong technical acumen
Preferred industry experience in transport refrigeration
Travel: 60%
Position can sit in California or Arizona**

District Service Manager Resume Examples & Samples

Ensures company policies and procedures are followed 15%
Provide coaching and disciplinary action of personnel when necessary 10%
Procuring and maintaining Customer satisfaction of new and existing Customers 15%
Provide technical support to certification employees as well as Customers 15%
Thorough knowledge of cleanroom facilty performance with advanced troubleshooting skills
15 employees supervised

District Service Manager, Eastern Resume Examples & Samples

Assess technical training needs of employees and ensure training needs are met
Conduct regular job visits, audits and job progress
Responsible to operate within assigned operating budget. Monthly reporting of expenditures and accountability within the field will be required
Integrate SAP into department and implement and schedule the training as required. Become proficient at SAP as to be able to use it on a day-to-day basis
Responsible for accuracy, completeness, timeliness and legitimacy of all field back reporting. Review and approve field time and expense submittals, weekly. Review and approve material requests, repair requests and sales requests
Responsible for implementing and enforcing company policy, procedures, rules, programs and initiatives pertaining directly and or indirectly to the service department. Ensure complete, timely and accurate data entry from individuals directly or indirectly accountable to service and repair operations. Ensure the protection, maintenance and proper use of company property including but not limited vehicles, equipment, tools and facilities
Opportunity to grow and develop your sales career

District Service Manager Resume Examples & Samples

Operational Oversight & Financials
Bachelor's Degree in Business, Engineering or related discipline
10+ years or professional work experience, 5+ years of people management experience
Competitor experience in commercial HVAC industry experience
Possesses a working knowledge of the building construction process as well HVAC equipment and installation bid proposal process
Demonstrated proficiency in the MS Office Suite (Outlook, PowerPoint and Excel)
Prior experience managing a P&L in excess of $3m
Demonstrated sales success -- energized by meeting or exceeding sales goals
Graduate degree in engineering , finance, business
Prior experience leading teams of Service Sales and Service Technicians
Outstanding relationship management, confident, well developed interpersonal & problem-solving skills
Demonstrated example of taking initiative with a solid work ethic
Exceptional communication skills, well developed listening skills, and ability to interpret business and/or client needs

District Service Manager Resume Examples & Samples

Bachelor's Degree in Business, Engineering, Communication, Sales or related disciple
7+ years or professional work experience, 3+ years of people management experience
Prior experience managing a P&L

District Service Manager Resume Examples & Samples

Leading, developing, and managing the performance of LG Factory Service Technicians in the areas of pending case management, behaviors that drive customer satisfaction, best practices for safety and quality repairs, etc
Managing the technician’s pending repair case load, scheduling activities, and compliance to repair appointment times provided to customers
Preparing individual technician development plans based on observation of technician performance directly, and as observed through qualitative (customer satisfaction survey) and quantitative indexes. (Repair time, First visit repair rate, on-time rate, etc)
Supporting technicians in the areas of: Policy and Procedure guidance, systems training, issue and exception case resolution
Participating in field riding activities with technicians for observation, confirmation of adherence to safety and departmental procedures, and technician capability development
Up to 40% travel within the assigned markets, supporting and developing technicians capabilities

District Service Manager Resume Examples & Samples

Plans, directs, and coordinates activities of district service operations to ensure that goals or objectives of service operations are accomplished within prescribed time frame and funding parameters
Responsible for development, implementation and attainment of an annual business plan, operating budget and efficiency budget utilizing KONE business processes
Responsible for the collaboration with Branch Service Operation Managers and supervision to development and achieve the District budget, utilizing KONE business processes
Provides direction and support to the front line business in executing corporate objectives/initiatives (i.e. KPI's, productivity, conversion rate, call out reduction, etc)
Assist Branch Service Operations in managing HR related processes including people development, staffing, compensation, performance management - all calibrated across the region
Develops and fosters communication with sales and operations, including effective problem resolution
At least five years progressive supervision and management experience (including managing people, budgets, planning etc.)
Comprehensive understanding of KONE’s processes, procedures, policies and contracts/product offerings
Solid working knowledge of elevator and escalator service operations practices and techniques
Solid working knowledge of service industry standard practices and process
Familiarity with competitor product offerings and practices
Sound working knowledge of property management and construction industry
Sound understanding of IUEC agreement and labor relations