Field Service Analyst Resume Samples
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Field Service Analyst Resume Samples
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MS
M Stroman
Micah
Stroman
67763 Hackett Stravenue
Los Angeles
CA
+1 (555) 990 6729
67763 Hackett Stravenue
Los Angeles
CA
Phone
p
+1 (555) 990 6729
Experience
Experience
Houston, TX
Field Service Analyst Junior
Houston, TX
Crist LLC
Houston, TX
Field Service Analyst Junior
- Telephone/Mobile Devices Support
- HW Maintenance
- And much more..
- A technical certification such as ITIL, or a relevant diploma
- Remote and telephone support
- You will be the key person tasked with interpreting, analysing, tracking and managing requests and update task details accurately in order to keep the client regularly informed
- Active Directory, LAN, WAN knowledge
Detroit, MI
Field Service Analyst
Detroit, MI
Sanford Group
Detroit, MI
Field Service Analyst
- Assist the supported organization in incorporating DCGS-A in the unit's established workflow
- Performs system patching as necessary based upon approved patches provided by PMO release management
- Provide support to intelligence end-user community on hardware, software, and network related problems, questions, and use
- Report security violations and incidents through your site and region government IAM/IASO to the servicing RCERT in accordance with Section VIII, Incident and Intrusion Reporting
- Assist government personnel in identifying security programs implications of new technologies or technology upgrades, in creating and analyzing IA policies and in developing system security configuration guidelines for DCGS-A and DCGS- A Lite
- Reviews ingested data to verify that adapters are not missing data. This includes running the automated scripts and utilities, keeping the assigned adapters up to date with source databases and systems
- Provides system change requests to the DIB PMO and the factory to address system anomalies. Problems should be identified and relayed to factory in a timely manner
present
Chicago, IL
Afatds Field Service Analyst
Chicago, IL
Pagac and Sons
present
Chicago, IL
Afatds Field Service Analyst
present
- Assist in Fielding New Software Versions
- Assist in Fielding New Hardware
- Assist in Implementing New AFATDS Subsystems
- Provide Over-the-Shoulder Training support for all AFATDS users
- Perform Technical Troubleshooting
- Assist in the instruction and daily maintenance of all AFATDS associated equipment with customers to assure accuracy
- Provide Onsite Briefings for all unit personnel
Education
Education
Bachelor’s Degree in Electronics
Bachelor’s Degree in Electronics
Johnson & Wales University
Bachelor’s Degree in Electronics
Skills
Skills
- Perform quality control measures to ensure data consistency and reliability
- Completion of a U.S. Military Service Non Commissioned Officer (NCO) or Senior NCO Academy Course and/or Officer Basic or Advanced Course is desirable
- Strong working knowledge of Internet networking technologies and principals including TCP/IP and DNS
- Should have good interpersonal skills to interact with team members and ability to work in a team environment
- Multi-Tasking AbilitY
- Advise and recommend corrective measures when an IA incident or vulnerability is discovered
- Knowledge of the Department of Defense Information Technology operating environment
- Ability lead or work on informal teams
- Ability to work independently with minimal direction
- Advanced knowledge of the Solaris Unix Operating system and command line environment
13 Field Service Analyst resume templates
Read our complete resume writing guides
1
Field Service Analyst Resume Examples & Samples
- Low-voltage wiring experience: Cat5/6 and/or fiber optic cabling and terminations
- POS (Point of Sale) system installation and maintenance
- Retail networking (Routers, Switches, and wireless access points)
- IT services in a large retail environment (Like a Lowe's, Target, Sam's... etc)
- Strong Customer Service Skill set
2
Field Service Analyst, Senior Resume Examples & Samples
- Ensures all servers and workstations are backed up to the DCGS-A Enterprise backup solution regularly ensuring availability of data and configurations in the event of a failure on primary disk device
- Calibrates all monitors on all IEC enabled MFWS on a monthly basis ensuring products display as they should for all users
- Coordinates server downtime and maintenance with external agencies based upon customer operational outage allowances
- Assist the MFWS FSR and Release manager in maintaining appropriate version level information for all assigned GEOINT server and client segments
- Provides timely information to the IEW maintenance chief to allow for the establishment and maintenance of a system status tracking mechanism
- Support CONUS AND OCONUS locations by performing over the shoulder training, briefings, formal classroom training to groups, informal user training, providing on-site diagnostic and corrective actions, and capturing and reporting requirements in the SEC FSD Global Support Center (GSC) portal
- Perform technical support to the systems (and any replacement systems) including: detailed software, firmware and hardware technical troubleshooting, replacement of Line Replacement Units (LRUs), installation of software images, software patches, software backup and recovery, Information Assurance Vulnerability Management (IAVM) and similar updates, software problem report (SPR) submission, and providing field units with assistance in preparation of the network access and system accreditation packets when requested
- Submit daily and/or weekly activity reports identifying the significant tasks accomplished in the Significant Activities Tracking System (SIGTRAKS)
- Assist Government personnel with obtaining and maintaining systems Plans of Action and Milestones (POA&M), Certificates of Networthiness (CONs), Standard Operating Procedures (SOPs), and Operating Manuals (OM) to identify, document, and implement proper repeatable processes and procedures to operate, sustain, and manage their systems
- Provide telephonic help services to assist in resolving user problems in CONUS and OCONUS locations
- Perform all tasks necessary to ensure the Government possesses an accurate status of fielded systems. Examples of status requirements include: verification and validation of system hardware issued by PMs, current versions of software fielded, and current versions of software and IAVM updates applied
3
Afatds Field Service Analyst Resume Examples & Samples
- Provide Functional and Technical Support to the diverse community of Advanced Field Artillery Tactical Data System (AFATDS) (also includes Gun Display Unit-Replacement (GDU-R), Pocket-Sized Forward Entry Device (PFED), CENTAUR Light Weight Technical Fire Direction System, and similar handheld devices) and related communications systems/subsystems
- Assist in the instruction and daily maintenance of all AFATDS associated equipment with customers to assure accuracy
- Provide Onsite Briefings for all unit personnel
- Provide Over-the-Shoulder Training support for all AFATDS users
- Perform Technical Troubleshooting
- Resolve Procedural Issues
- Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues
- Capture and File Electronic Trouble Reports and Software Change Requests
- Assist in Implementing New AFATDS Subsystems
- Report Data Quality Issues to Unit Personnel
- Support Remote Deployments
- Short duration travel to CONUS and OCONUS locations
- Coordinate Hardware/Software Replacements and Repairs
- Assist in Fielding New Hardware
- Assist in Fielding New Software Versions
- Maintain an advanced level of technical knowledge and skills required to execute all field service Technician tasks assigned
4
Field Service Analyst Resume Examples & Samples
- This position requires a self-starter who is highly motivated and capable of taking direction
- The successful candidate will operate as part of small teams fielding and repairing equipment
- The candidate will conduct and support the tracking of hardware and software for system fieldings, as well as provide assistance to senior technicians as directed
- Must be able to learn hardware setup and teardown procedures and repair/replace line replaceable units
- Will be required to create equipment inventories and document results using Microsoft Office products
- May travel up to 75% of the time. Travel may include hostile fire zones
- Must possess an active Secret clearance to start with ability to obtain a Top Secret clearance w/SCI access
- Must have the ability to perform routine system maintenance and computer system administrative functions and perform analysis of system operations
- Must have knowledge of, and the capability to use operating systems and database management systems
- Must be available for assignment to various CONUS/OCONUS sites for extended terms
- Must be able to lift 50 pounds
- Experience with all DCGS-A Family of Systems, i.e. CHARCS, DTSS, TGS, etc
- Familiarization with the following hardware: Dell Servers, Dell Laptops, NetApp FAS2020/2040, NetApp Disk Shelf, Cisco Switches, Sun Microsystems hardware. Knowledge of Unix/Linux/DOS commands. Knowledge of Windows Client/Server Software and Solaris 10
- Knowledge of Army organizational structure
- Familiarity with AR 700-142 and DA PAM 700-142
- 03-04 years w/High School Diploma
5
Field Service Analyst Resume Examples & Samples
- Advanced knowledge of the Solaris Unix Operating system and command line environment
- Maintain all client systems with prescribed user application tool sets
- Performs system clean up of databases and logs
- Bachelor's degree or Associates degree in Computer Science preferred. Additional relevant experience may be considered in lieu of a degree
- TS / SCI
- Security+ required
- Military experience is highly desired
- Completion of a U.S. Military leadership school is desired
6
Field Service Analyst Resume Examples & Samples
- It is a requirement to have at least three (3) years AFATDS experience, solving and analyzing system/software issues in the functional area to which assigned
- Must have/obtain security + level II certification
- Must obtain Windows 7 computing environment certification within 60 days
- Experience in using MS Office Word, Excel, and Powerpoint
- Interoperability experience using all ABCS
- Establishing/troubleshooting tactical networks
7
Field Service Analyst Resume Examples & Samples
- Must have/maintain security + CE level II certification
- Tactical Internet and Mission Command System Experience
- Familiar with Network and System Integration
8
Field Service Analyst Resume Examples & Samples
- Candidate will be able to perform routine system maintenance and computer system administrative functions
- Candidate has knowledge of, and is capable of using, operating systems and database management systems
- Candidate will perform analysis of system operations
- Candidate will have experience in fault detection, isolation, and correction of computer systems and individual peripheral devices
- Candidate must be available for assignment to various CONUS/OCONUS sites for extended terms
- Military experience
- Completion of the U.S. Military leadership school
- IAT level II certification
9
Field Service Analyst Resume Examples & Samples
- Microsoft Windows Server 2003/2008 administration
- General computer cabling concepts and techniques
- Completion of a U.S. Military Service Non Commissioned Officer (NCO) or Senior NCO Academy Course and/or Officer Basic or Advanced Course is desirable
- Certifications: IAT Level II desired
10
Field Service Analyst Resume Examples & Samples
- Provide installation and validation of software maintenance releases and patches
- Provide Installation and validation of software security patches
- Provide support to site-specific system certification and accreditation (C&A) activities
- Provide Training on aspects of the system operations and capabilities
- Provide support to military exercises
- Provide hardware and software troubleshooting and corrective action
- Provide hardware maintenance/repairs/upgrades
- Provide problem and system status reporting
- Prepare and submit weekly activity reports
- Bachelor’s Degree in Electronics Engineering or any other Scientific or Technical discipline is required. Four additional years of applicable experience may be substituted for the degree
- Operating System (OS) Administration (Active Directory Group Policy Management Disk Image Deployment)
- Linux OS Administration (Enterprise Red Hat Linux 5/6)
- VMWare Administration (ESXi, vCenter)
- Network Administration (basic Cisco IOS)
- CompTIA Security+ Certification (or higher)
- This position requires an active U.S. Security Clearance, for which the US Government requires US Citizenship
- Decisive
- Build Habitual Relationships
- Earning Trust
- Coaching/Mentoring
- Customer Support
11
Field Service Analyst Resume Examples & Samples
- Has knowledge of, and is capable of using, operating systems and database management systems
- Performs analysis of system operations
- Must have experience in fault detection, isolation, and correction of computer systems and individual peripheral devices. Must be available for assignment to various CONUS/OCONUS sites for extended terms. Generate customer related reports from multiple sources, for example Daily Activity Reports, Trip Requests, Trip Reports
- Provides over – the – shoulder training upon request
- Ensure all incidents are posted in the Incident Reporting Module within the SIF; Interact with the customer on a daily basis. Distribute software updates. Support and assist as needed with hardware upgrades
- Must be capable of performing routine system maintenance and computer system administrative functions and must knowledge of, and is capable of using, operating systems and database management systems. You will also performs analysis of system operations and perform fault detection, isolation, and correction of computer systems and individual peripheral devices. Must poses excellent oral and written communications skills. Proficiency with Microsoft Office software, including Word, Excel and PowerPoint. Excellent written and verbal skills
- Certified in AFATDS
- Minumum 4 years active duty. Operational experience using ABCS systems
- Security + CE certification IA Level II
- Must be comfortable interacting with all military ranks from the newest soldier to the experienced leader. Other computer certifications i.e. A+, Network +, Server+, CCNA etc
- Should have good interpersonal skills to interact with team members and ability to work in a team environment
- Must be willing to travel up to 25%...
- Analytical and Critical Thinking Skills
- Ability to use MS Office
12
Field Service Analyst Resume Examples & Samples
- Responsible for the coordination of installation, testing, operation, troubleshooting, and maintenance of C4ISR software
- Supports customers in the development and execution of C4ISR interoperability strategies and plans
- Identifies customer support requirements
- Coordinate the reception and onward movement of visiting C4ISR FSEs conducting software support missions in support of CECOM LCMC, Software Engineering Center on the Peninsula
- Customer Service, must be comfortable interacting with all military ranks from the newest soldier to the experienced leader
- Other computer certifications i.e. A+, Network +, Server+, CCNA etc
- Should have good communication and interpersonal skills to interact with team members and ability to work in a team environment
- Analytical/logical thinking and preferred knowledge and skills in the following areas: disc imaging software, Microsoft Office, Windows firewall, virtual machines, technical writing
13
Field Service Analyst Resume Examples & Samples
- Market the Mission Command Training Center to soldiers, units and commands
- Write, edited, and improve POIs
- Ability to communicate clear and concisely in both written and verbal forms
- Ability to speak to large groups in an technical and educational format
- Ability to learn multiple Army Battle Command Systems and C4ISR systems to be trained
- Must be able to travel and teach with little supervision
- Strong knowledge in adult and accelerated learning principles, and Curriculum Design and Development
- Proven track record of creating curriculum and ability to train-the-trainer
- Knowledge and success in Distance Learning
- Ability to build, maintain and manage relationships and partnerships within government and contracting personnel
- Self-starter, highly motivated and a team player
- Training certification verifying the ability to train others in a classroom or similar setting
- Experience in training /instructional design/ education field management
- Proficient in MS Word, Excel, PowerPoint, Internet
- Security+ Certification required
- Oral and Written Communication Skills
- Public Speaking Skills
- Presentation Skills (using Powerpoint)
14
Field Service Analyst Resume Examples & Samples
- Coordinates the development and delivery of complex training programs and related materials in support of customer training objectives
- Establishes and reviews course content and objectives
- Conducts training sessions and develops criteria for evaluating the effectiveness of training activities
- Maintains records of training activities, participant progress, and program effectiveness
- Updates course documentation on a regular basis to ensure timeliness and relevance
- Provides work leadership to lower level employees, including evaluating the effectiveness of their training presentations and programs, and may haves supervisory responsibilities
- Conducts research into new training, educational, and multimedia technologies
- Maintains current knowledge of relevant hardware and software applications as assigned
- Requires BS/BA degree or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
- 2 years of experience
- The candidate shall possess at least 2 years experience in a Military Occupational Specialties (MOS) relating to the Human Intelligence (HUMINT) Collector (35M) or their comparably Area of Concern for Warrant Officer and Officers. The candidate shall have experience with the CHARCS and/or CHARTS systems
15
Field Service Analyst Resume Examples & Samples
- 5+ years experience working with enterprise hardware server platforms. Experience with IBM Blade servers highly preferred
- 3+ years Experience as mid-level Server operating system environment administrator required
- Linux, Windows Server, or Solaris operating systems
- Any other DCGS-A systems administration experience
- Experience utilizing remote access capabilities such as putty, cygwin, etc…
- Experience utilizing vClient application to access enterprise assets
- Experience creating and managing virtual machines
- Experience performing IAVA, OS, and application patching/updates
- Experience working in a fast past multi-faceted environment preferred
- Experience with VMware benchmark tools and capacity management applications preferred
- Strong working knowledge of Internet networking technologies and principals including TCP/IP and DNS
- Experience integrating with Symantec Netbackup solutions desired
- Experience operating in a DoD Intelligence environment or other national level agency preferred
16
Field Service Analyst Resume Examples & Samples
- Performs on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PC's, and networking/wireless networking
- Provides technical support to customers on operational or maintenance aspects of system equipment
- Serves as customer contact on technical and service related problems
- Diagnoses mechanical, hardware, software and systems failures, using established procedures
- Determines most cost effective repair/resolution to minimize customer downtime
- Prepares reports for analysis of product failure trends and service ability issues
- Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support
- May involve use of problem management databases and help desk system
17
Field Service Analyst Resume Examples & Samples
- 1) Employed as an ENFIRE fielder or trainer for at least 9 months-(preferred criteria)
- 2) Operated ENFIRE system as a uniformed soldier for 12 months or more, and be especially proficient with ArcGIS as applied on ENFIRE
- 3) Employed as an ENFIRE SW Developer or Systems Integrator for 9 months or more, and be especially proficient with ArcGIS as applied on ENFIRE
18
Field Service Analyst Resume Examples & Samples
- Subject Matter Expert on Electronic Warfare Planning Management Tool. Provides Commanders and Staff recommendations on how to best leverage EWPMT system to meet their operational needs
- Attends BUB/CUB and provide advice on EWPMT employment to enhance the mission during mission planning, briefings, execution and AAR’s
- Provides assistance to the S-2/G-2, and S-3/G-3/, and the S-6/G-6
- Assists S6/G6 on Role management procedures
- Assistance on developing SOPs for maintaining and tracking replacement parts, cables and equipment turned in for repair
- Be a pro-active, energetic, assertive individual that can work well as part of a team
- Individual must also be a self-starter with the ability to function autonomously, in sometimes austere locations, with little or no direct supervision
- Must a US Citizen, possess a SECRET security clearance, be worldwide deployable, have a valid US Drivers License and be able to obtain a valid passport within 30 days of employment
- Must be able to clearly and accurately communicate (both verbally and in writing) complex thoughts and ideas
- Must be proficient in use of the Microsoft Office suite applications (Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer) used for administrative reporting, training product generation and daily correspondence
- Must be comfortable interacting with and mentoring to all military ranks from the newest soldier to the experienced leader and have the ability to instruct one-on-one or in large/small group classroom environment
- Candidates must possess a thorough knowledge of the EWPMT system as well as other ABCS systems
- Must have experience in system troubleshooting, fault analysis of the applicable systems
- CompTIA Security+ AND another qualifying CE
- Multi-Tasking AbilitY
19
Field Service Analyst Resume Examples & Samples
- Creating, maintaining and configuring Solaris Zones in Solaris 10
- Implementing, configuring and maintaining Solaris clustering
- The construction of clusters/enclaves
- Working with Solaris 10 with the military (STIGS, Gold Disks,etc.)
- Experience setting up Solaris 10 and above on a network
- Solaris certification would be a plus
- Solaris and Unix management, navigation and related skills
- Work with analysts to understand their analytic or interface requirements
- Must have an understanding of interoperability between Army Battle Command Systems (ABCS). Must have knowledge of networks, ABCS systems, CPOF and related SMC tools
- Must be able to work under pressure with multiple deadlines
- Must have experience in Solaris 10 Administration
- GCCS-J 4.2.0.9 build, experience with system, software and integration testing activities with GCCS-A, GCCS-J, DCGS-A, or DRRS-A systems experience is a plus. Oracle 10G or Oracle 11G is a plus
- Knowledge of the GCCS 4.2 Zones is a plus BEA Weblogic 9.2 and 10.3 is a plus LDAP / GCCS-J Identity Management System is a plus Integrated C41 System Framework (ICSF) is a plus Solaris V hardware experience (T5220, T5140, T4-1) is a plus
- Position requires up to 25% travel
20
Field Service Analyst Resume Examples & Samples
- Installs and repairs electronic equipment, such as computer, radar, missile-control, avionics, and communication systems, in field installations
- Consults with customer or supervisor to plan layout of equipment
- Studies blueprints, schematics, manuals, and other specifications to determine installation procedures. Installs or oversees installation of equipment according to manufacturer's specifications
- Operates system to demonstrate equipment and to analyze malfunctions
- Interprets maintenance manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools
- Instructs and directs workers in servicing and repairing equipment
- Consults with engineering personnel to resolve unusual problems in system operation and maintenance. May instruct workers in equipment theory
- May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance
- May advise management regarding customer satisfaction, product performance, and suggestions for product improvements
- Responsive to the customer and customer’s representatives
- Generating Periodic Status updates to both ManTech management and the customers (as required) Order Replacement Parts
- Sign Test Documentation
- Set Work Priorities
- Required IA Level II certification including SEC+ and a Computing Environment Certification
- The FSA must obtain and retain both Top Secret (TS) (TK) clearance and Special Intelligence (SI) access and a current passport
21
Field Service Analyst Resume Examples & Samples
- 2-5 years of related systems engineering experience
- A Bachelor's Degree in Computer Science, Mathematics, or other Engineering or Technical discipline and 3 years of professional work experience is required
- At least 1 year of experience with either DCGS-A v3 or another DCGS-A family system
- At least 1 year experience with either VMware ESXi or VMware vCloud
- Understanding of CISCO networking technologies
- Demonstrated experience with virtualization in a DoD environment
- Direct DCGS-A FSE / FSR experience in AFG/IRAQ
- DCGS-A V3.X FSE Course
- Experience in scripting languages like Python, JavaScript etc
22
Field Service Analyst Resume Examples & Samples
- The TGS FSA will be the primary interface between the Ft Huachuca Intelligence Center. The FSA will be able to communicate verbally and in writing the technical aspects of the TGS mission requirements and support status. The Analyst will identify server and client hardware and software faults, create solutions, and then test solutions in often demanding field environments with little or no remote support. The FSA will interact with a wide variety of systems implementations on a single customer site, including Virtualized Machines (VMs) running on a variety of different hardware platforms
- Provides senior level technical support for customer/company network systems
- Performs complex systems installations and maintenance, tests, repairs and troubleshoots network equipment problems
- Performs work, which involves conventional engineering practice but may include a variety of complex features such as conflicting design requirements, unsuitability of standard materials, and difficult coordination requirements
- Extensive software, hardware, and network troubleshooting experience
- Must be able to install, maintain, and troubleshoot Windows and Linux-based operating systems and software on client and server machines
- Candidate will have project engineering experience and familiarity with remote system administration software, networking principles
- Must have exceptional oral and written communications skills and ability to work independently, with minimum direction
- Creative problem solver able to quickly devise, test, and implement solutions
- Self-motivated and results-focused mindset is a must
- All applicants must possess a current Top Secret/SCI security clearance
- Working knowledge of client and server software interaction including web-based application design, support, and integration, JAVA script creation, Oracle Databases, virtual operating systems, and creating and maintaining and intelligence software applications
- Experience with administration in WAN or LAN, Linux, Windows Server 2003, VMWare, IIS, and LDAP
- Experience with tactical systems and a network environment is preferred
- Experience in the DOD intelligence environment or equivalent government agencies, with field level experience preferred
23
Field Service Analyst Resume Examples & Samples
- Security + certification IA Level II. New Hires must possess and maintain IAT requirements for position hired in accordance with DOD Regulation 8570.1M and TOKX01 requirements. Failure to maintain IAT standards will result in termination from contact
- Must be comfortable interacting with all military ranks from the newest soldier to the experienced leader. Other computer certifications i.e. A+, Network plus, Server+, CCNA etc
- Should have good interpersonal skills to interact with team members and ability to work in a team environmentCertifications for Security + IAT Level II and windows 7 computing environment are REQUIRED
- Proficiency with Microsoft Office software, including Word, Excel and PowerPoint
- Must be Deployable
- Multi-Tasking Abilitys
24
Field Service Analyst Resume Examples & Samples
- Hardware configurations
- Adding, removing and replacing hardware components
- Use of hardware and software diagnostic testing tools
- Reading of electronic circuit schematics
- Repairing printed circuit boards if necessary
- Solaris/Unix System Administration
- ABCS Architecture
- ICSF Client
- GCCSA KES Baseline
- 1 M IAT Level II Compliance - satisfied by any one of the following
- SSCP
- CCNA-Security
- GSEC
- Security+ CE
25
Field Service Analyst Resume Examples & Samples
- Provide technical support for data communications hardware and software, Network Management software, computer systems hardware and software, virtualization hardware and software, implementation of new equipment and system administration of the RHN converged data network
- Demonstrate and utilize an extensive knowledge of networking principles and system configuration tasks
- Perform baseline software load of new and replacement equipment, including: computers, servers, routers, switches, firewalls, TCP Proxies, Virtualization Infrastructure, multiplexers, and Private Branch Exchanges
- Perform installation of updates/patches and insure proper operation and usability of all systems after installation
- Document all configuration changes, and proposed changes
- Install, configure, and maintain the vCenter server instance and its applicable database server/services
- Install configure, and maintain all ESX/ESXi hosts within the environment
- Create virtual machines as required to support upgrades, patches, modifications, or mission requirements
- Operate and maintain all Network Management Systems to insure proper reporting of network issues and collection of historical data
- Assist customer units with troubleshooting and configuration assistance beyond the capability of the RHN operators
- Provide On-The-Job training to RHN operators on systems configuration and troubleshooting
- Provide On-The-Job training to RHN operators on operational changes as a result of problem resolution, IAVA updates or software upgrades
- Ensure Information Assurance methodology and security principles are adhered to
- Perform configuration and troubleshooting of satellite systems to include TDMA, FDMA, and NCW Modems
- Understand and demonstrate signal flow of both satellite and baseband systems
- Read and interpret technical drawings
- Troubleshoot problems and take corrective action on a timely and effective basis
- Configuring and troubleshooting OSPFv2, OSPFv3 and BGP routing protocols
- Configuring and troubleshooting GRE and DMVPN tunnels
- Configuring and troubleshooting Firewall Rule Sets and IPS implementations
- Configuring and troubleshooting VOIP trunks and devices
- Experience installing, configuring and troubleshooting Cisco Routers and Switches
- Experience installing, configuring and troubleshooting Cisco VOIP Implementations including Call Manager, MGCP, SIP, and SCCP
- Experience installing, configuring and troubleshooting Cisco ASA Firewalls and IPSes
- Experience utilizing and configuring ASA firewalls utilizing Cisco CSM
- Experience installing, configuring and maintaining VMWare vSphere
- Experience installing, configuring and maintaining Solarwinds Orion NCM and NPM
- Experience installing, configuring and maintaining Castlerock SNMPc
- Experience installing, configuring and maintaining Citrix WanScaler
- Experience installing, configuring and maintaining Riverbed TCP excelerator
- Experience installing, configuring, maintaining, and troubleshooting REDCOM IGX PBXes
- Experience installing, configuring, maintaining, and troubleshooting Promina NX1000 multiplexers
- Experience installing, configuring and administering Microsoft Windows Server 2008 administration
- Experience installing, configuring and administering Microsoft Windows 7
- Network cabling troubleshooting and documentation
- Comptia Security+
- Cisco CCNP
- CISCO CCSP
- VMWare VCP
- CompTIA Linux +
26
Field Service Analyst Resume Examples & Samples
- 1 M IAT Level I Compliance - satisfied by any one of the following
- A+ CE
- Network+ CE
27
Field Service Analyst Resume Examples & Samples
- ABCS Systems
- Network Architecture
- BCS3 NIPR and SIPR Architecture
- LRT
- LOGCOP
- ITV
- STAMIS Datafeed
- Combat Power reporting
- BCS3 Node Management
- DDS
28
Arbiz Field Service Analyst Resume Examples & Samples
- Must possess a BS degree in Electronics Engineering or any other Scientific or Technical discipline. (additional years of relevant experience may be considered in lieu of the degree requirements)
- Must have the ability to perform routine system maintenance and computer system administrative functions
- Must have knowledge of operating systems and database management systems
- Must have some experience in fault detection, isolation, and correction of computer systems and individual peripheral devices
- Must possess a Current Secret Clearance
29
Arbiz Field Service Analyst Resume Examples & Samples
- Must possess a minimum of 2 years of direct relevant experience
- Must have the knowledge of, and is capable of using, operating systems and database management systems and be able to perform analysis of system operations
- Must have experience in fault detection, isolation, and correction of computer systems and individual peripheral devices
- Must possess a Minimum of IAT level one accreditation
30
Arbiz Field Service Analyst Resume Examples & Samples
- Must possess a BS degree in Electronics Engineering or any other Scientific or Technical discipline. (additional years of relevant experience may be considered in lieu of the degree requirement)
- Must possess a minimum of five years experience
- Must have the knowledge of, and be capable of using, operating systems and database management systems and performs analysis of system operations
- Must possess a minimum of IAT level one accreditation
31
Field Service Analyst Resume Examples & Samples
- Candidate must have at least 3 years of related experience. Candidate will be able to perform routine system maintenance and computer system administrative functions. Candidate has knowledge of, and is capable of using, operating systems and database management systems. Candidate will perform analysis of system operations. Candidate will have experience in fault detection, isolation, and correction of computer systems and individual peripheral devices. Candidate must be available for assignment to various CONUS/OCONUS sites for extended terms
- Education: Bachelor’s degree in Electronics Engineering or any other scientific or technical discipline. 3 years of additional experience may be substituted for the degree requirement
- Minimum Clearance: TS / SCI
- Certifications: IAT Level II desired, Security+ required
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Field Service Analyst Junior Resume Examples & Samples
- We will rely on you to ensure that the logged requests are resolved and the service level agreement promised to the client, is adhered to
- You will be required to identify and highlight areas of short-comings in our current processes, and suggest immediate action and recommendations
- You will be the key person tasked with interpreting, analysing, tracking and managing requests and update task details accurately in order to keep the client regularly informed
- An essential part of the job is to co-ordinate product requests and liaise with the appropriate team members in order to resolve issues
- And much more.
- Experience in an Information Technology call centre
- A technical certification such as ITIL, or a relevant diploma
- Good Portuguese language skills
- Communication ability
- Remote and telephone support
- HW Maintenance
- Active Directory, LAN, WAN knowledge
- VIP users support
- Incident and request management
- 'Hand and Eyes' support for CGI internal teams
- Telephone/Mobile Devices Support
- Able to have strong organizacional and follow-through skills
- Able to prioritize incidents, multi-task and problem-solve, in order to provide telephonic support to our clients
- Able to have a positive attitude, with an ability to resolve difficult customer issues
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Field Service Analyst Resume Examples & Samples
- Possession of a TOP SECRET security clearance is required to begin employment; Ability to obtain and maintain a TOP SECRET security clearance is required for continued employment; US Citizenship is required
- Minimum of 3 years DCGS-A Mobile functional experience required. 4 years additional functional experience required in lieu of education
- Certifications for security + level II and windows 7 computing environment
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Field Service Analyst Senior / Lead Resume Examples & Samples
- 3+ years experience managing VMware virtual environments in an enterprise datacenter environment. Advanced experience with vSphere 4.x environments Required
- 3+ years experience working with enterprise hardware server platforms. Experience with IBM Blade servers highly preferred
- Experience managing vCenter server datacenters and inventory objects required
- 5+ years Experience as a senior-level Server operating system environment administrator required
- Advanced knowledge of VMware storage configuration required. Experience/knowledge with utilizing SAN based storage preferred
- Experience planning and configuring resource management and high availability clusters required
- Must poses excellent oral and written communications skills
- Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment
- Possession of a SECRET security clearance is required to begin employment; US Citizenship is required
- Minimum of 2 year functional experience required. High School Diploma or equivalent
- ABCS Family of Systems Familiarity
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Field Service Analyst Resume Examples & Samples
- Technical knowledge and experience with computer and network hardware and software systems, communications and connectivity
- Familiarization with the Afghanistan Watchlist, Iraq Watchlist, and DoD Biometrically Enabled Watchlist (BEWL)
- Perform ingest of biometric records into Biometric Automated Tool (BAT) system
- Analyze biometric enabled watchlists to determine deltas between BAT system and BEWL
- Familiarization with the use of file transfer protocols
- Familiarization of BAT identity strings
- Understanding of Finger print data – the four DoD ABIS categories
- Familiarization with Electronic Biometric Transmission Specification (ETBS) transactions and database
- Familiarization with Transaction Control Numbers and how they are applied in BEWL
- Knowledge of BAT-A Cross Domain service of stepping down EFT files from SIPR to NIPR
- Must have understanding of administering and troubleshooting Windows Servers
- Must have strong communication skills and the ability to work independently and with a team
- Must be able to troubleshoot network systems and working experience with SQL
- Have Database maintenance experience; software application installation and administration; intelligence database maintenance; document development and editing
- Must be capable of routine system maintenance and administrative functions including: system configuration and modifications; adding, removing and replacing hardware and software items; system startup, shut down, backup and restore; and system user access control
- Experience in resolving problems and making routine recommendations
- Ability to use considerable logic, knowledge, and understanding to determine problem cause, effect, and resolution
- Strong written and oral communication skills with clients, technical staff, management, subject matter experts, and supporting team members
- Carrying / Bending/Ascend/Descend Steps/Balancing
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Field Service Analyst Resume Examples & Samples
- Use troubleshooting techniques to assess DCGS-A FoS malfunctions; identify and evaluate alternative methods for the Soldiers to employ while technical issues are corrected
- Perform routine system maintenance, computer system administrative functions, and analysis of system operations
- Convert Bug Fix and workarounds from Engineer language into operational workflows outlined in easily understood instructional documents
- Provide support to intelligence end-user community on hardware, software, and network related problems, questions, and use
- Teach, coach, and advise analysts in the use of DCGS-A data sources
- Fill the critical knowledge gap between institutional training and system capability
- Assist the supported organization in incorporating DCGS-A in the unit's established workflow
- Assist in the development/enhancement of the Intelligence Standard Operating Procedures and Tactics, Techniques, and Procedures (SOP/TTP)
- As the DCGS-A subject matter expert, provide guidance to unit leadership on DCGS-A functionality/capabilities
- Experience with other DCGS-A Family of Systems such as TGS, OGS, IPC-1, IPC-2, GWS, CHARCS, Prophet Control, etc
- Experience operating in a DoD Intelligence environment or other national level agency
- 16-18 years w/High School Diploma
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Field Service Analyst Resume Examples & Samples
- Provide multiple-system integration and interoperability support for C4ISR (Command, Control, Communications, Computers, Intelligence Surveillance, Reconnaissance) labs. These labs provide integration testing and training environments for soldiers using the Army Battle Command (ABCS) and related systems (e.g. CPOF, DCGS-A, FBCB2)
- Recommend resource allocations required to securely operate and maintain system IA requirements
- Assist government personnel in identifying security programs implications of new technologies or technology upgrades
- Manage scanning schedules and POAM updates for systems. Ability to scan a system and update a POAM as required
- Assist government personnel in developing system security configuration guidelines for DCGS-A
- Report security violations and incidents through your site and region government IAM/IASO to the servicing RCERT in accordance with Section VIII, Incident and Intrusion Reporting
- Assists the government in Information Assurance awareness training and education
- Educate task order personnel on required Information Assurance process to maintain system accreditation
- Maintain knowledge of current and emerging Federal, Department of Defense (DoD), and Army requirements, policies, regulations, and trends
- Maintain knowledge of information vulnerabilities and trends
- Collaborate effectively with the customer, CECOM SEC and other project team members
- Understand and apply sound Information Assurance principles and methodology to all work
- May Lead a team and/or less senior staff
- Knowledge of DoD IT organizations and responsibilities
- Ability lead or work on informal teams
- Knowledge of the Department of Defense Information Technology operating environment
- Ability to assess the impact of computer and/or network system security vulnerabilities to the information assurance environment and recommend mitigating solutions
- Ability to perform independent or collaborative research on solutions for IA requirements
- Ability to assess current IA capabilities against future requirements and provide a strategy to close any capability gap
- Research IA regulatory compliance requirements and tools for IA requirements. Provide recommendations and strategies for material and/or non-material solutions to improve the system and/or organizational IA posture
- Advise the government/Unit on system recovery process compliance
- Advise the government/Unit on monitoring system performance, IA security, privacy requirements and system security configuration guidelines within the DCGS-A environment
- Report on the system FSE’s compliance with the DCGS-A vulnerability management process that includes the systematic identification and mitigation of software and hardware vulnerabilities for each DCGS-A system under their control
- Report on and advise the FSE on implementation of IAVM dissemination, reporting, and compliance procedures
- Advise and recommend corrective measures when an IA incident or vulnerability is discovered
- Assist the unit and/or system FSE in developing/coordinating waiver requests for unresolved vulnerabilities
- Report on the unit’s logging and auditing capability
- Foster a collaborative relationship with the regional IA specialist
- Provide the IA specialist visibility on the IA status of regional sites
- Maintain a technical specialist continuity book for the region
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Field Service Analyst Resume Examples & Samples
- Installs, configures, and maintains RedHat Enterprise Linux servers and associated applications, scripts, and adapters
- Maintains full mission operational capability for the DIB server segment by insuring all federated sources and adapters are functioning properly
- Performs automated and manual checks of all servers to ensure compliance with DoD IAVA and other IA requirements
- Performs system patching as necessary based upon approved patches provided by PMO release management
- Performs and tests system backups to ensure the availability of current images and system configuration files to perform a system recovery should the need arise
- Provides system status updates to the leadership to establish and maintain a timely system status tracking mechanism
- Performs daily check of all servers to detect any system anomalies. This requires visually reviewing server logs on a weekly basis
- Provides system change requests to the DIB PMO and the factory to address system anomalies. Problems should be identified and relayed to factory in a timely manner
- Assist in the generation of PM DCGS-A and SEC System Problem
- Reports to effect site specific and/or global change based upon customerrequirements
- Maintains communications with and coordinates with Factory Engineers to debug identified problems
- Tests different data type DAO periodically to ensure all adapters are working properly
- Reviews ingested data to verify that adapters are not missing data. This includes running the automated scripts and utilities, keeping the assigned adapters up to date with source databases and systems
- Perform required adapter maintenance such as renewing adapter passwords
- Tests connections to other DIBs, works with other DIB FSEs if anything is noticed to be wrong
- Maintains federated access with all nodes. This has an added benefit of providing 24 hour support worldwide
- Attend weekly meetings and provide on demand briefings as required by local customer
- Provides desk side overviews and right seat user training as required
- Provides weekly status summary to the factory PMO team that covers highlights for the week and issues that need to be resolved
- Updates Status in the Raytheon tracking system to include both federation status and ingest status
- Reviews and becomes knowledgeable of the mission of each cell in the ACE and determines how the DIB can be used effectively to support their mission requirements
- Trains users how to use the system to do their jobs in a quicker more efficient and consistent manner
- Engage with users on a regular basis to elicit feedback and ensures there aren't any questions or problems that need to be addressed
- Writes up user suggestions in Change Request or submit to the DIB PMO and factory DCGS-Army ERB
- Researches local data sources for which the customer may need adapters written
- Uses JEDDI framework to write adapters on site when possible
- Provides information back to the DIB PMO and factory for adapters that cannot be written on site
- Provide remote support for other Army Fixed sites to coveroutages
- Attends regularly scheduled FSE telecons
- Supports DCGS-A Intelligence Fusion System (IFS) Meta Data Catalog (MDC) servers on the Deployable Workstations Suites (WSS)DIBs as needed
- Intelligence software applications such as ArcGIS suite, Distributed Integration Backbone (DIB), Google Earth, etc…
- Oracle Databases
- SQL and PL/SQL syntax
- Bachelor's degree or Associates degree in Computer Science preferred. Four years of relevant experience may be considered in lieu of a degree
- 3-5 years of experience in information technology operations or system repair
- 8+ years to be considered a senior system administrator
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Field Service Analyst Resume Examples & Samples
- Feedpipe development
- Gather ingestion requirements for new data sources and develop new Feedpipe code to harvest new data
- Perform quality control measures to ensure data consistency and reliability
- Performs JAVA/XML programming to ingest XML, Microsoft Word, PowerPoint, Excel, PDF, and other data types based upon direct database connections
- Modify and improve ingestion process and develop improvements to incorporate into future software releases
- Perform various data management techniques to verify all data sources are processing data. Identify static and dynamic sources
- Work with other team members and system engineers to replicate data to various replication sites
- Web development
- Perform web development and provide HTML, XSL and XML products as directed
- Perform any and all other associated tasks as assigned by technical lead on site
- Performing development and deployment activities associated with Java programming
- Scripting/programming and integrating programs in an XML environment
- Experience collecting, analyzing, and formulating development projects based on customer requirements and inputs
- Experience programming for integration with popular database management engines such as Oracle, SQL SVR, and MySQL
- Generating, executing, and documenting test procedures for assigned programming projects
- Operating/working in the DOD intelligence environment or equivalent government agencies, with field level experience preferred
- Java Web development in an Oracle Database environment
- XML and/or KML script creation
- Bachelor's degree or Associates degree in Computer Science preferred. 6 years of relevant experience may be considered in lieu of a degree
- 3-5 years experience minimum with 5+ years preferred
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Field Service Analyst Resume Examples & Samples
- DCGS-A Field Service Analyst will perform duties as a Field Service Analyst (FSA) for initializing, placing into operation, and troubleshooting the hardware and software interfaces of this system. This position will support the U.S. Army Communications-Electronics Command (CECOM) Life Cycle Management Command (LCMC) Software Engineering Center (SEC) Field Support Directorate (FSD) to perform resident engineering and technical support to the Warfighter. In addition, this position will align with the local Army Field Support Battalions to provide support for exercises, combat operations, and contingency operations
- Participate in the development or modification of DCGS-A security program plans and requirements
- Collect and maintain information needed to meet system IA reporting requirements
- Assist government personnel in identifying security programs implications of new technologies or technology upgrades, in creating and analyzing IA policies and in developing system security configuration guidelines for DCGS-A and DCGS- A Lite
- Ensure testing of 1/3 of “local” IA controls annually and ensure compliance/non-compliance results are documented in SSAA/SSP and POA&M
- Review the selected security safeguards to determine if security concerns identified in the DCGS-A system POA&M and SSP have been fully addressed
- Assists the government in the preparation of DIACAP paperwork for SIPRnet and Collation accreditations
- Assist the government in the preparation of Short Form SSAAs for JWICS accreditations
- Assist the government in Information Assurance awareness training and education
