German Language Resume Samples
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German Language Resume Samples
The Guide To Resume Tailoring
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MM
M Metz
Milo
Metz
5819 Carter Keys
Phoenix
AZ
+1 (555) 115 7067
5819 Carter Keys
Phoenix
AZ
Phone
p
+1 (555) 115 7067
Experience
Experience
Detroit, MI
Subject Matter Expert With German Language
Detroit, MI
Connelly, Turcotte and Satterfield
Detroit, MI
Subject Matter Expert With German Language
- When necessary to distribute tasks and communication provided by the management team
- To help their manager monitor the KPI’s and participate in the analyses of the team’s daily/weekly/monthly results with his/her line manager
- Perform other lawful tasks delegated by the management and in accordance to his/her qualifications
- Help supervisors manage the attendance of the consultants
- Be involved in the scheduling of the team upon management request
- Meet all performance targets as specified by the client and company
- Follow the hierarchy structure for escalation of any issues related to work
Detroit, MI
Service Portfolio Manager With German Language Skills
Detroit, MI
Brown-Kiehn
Detroit, MI
Service Portfolio Manager With German Language Skills
- Act as an extension of First Line Manager by supervising the work of the service delivery team and provides performance feedback as a part of PBC process
- If there is an SLA miss, work with the ASLs to create the RCA and review it with management/account team
- Work with First Line Manager on employee hiring, exits, promotion, transfer and other employee movement
- Work with First Line Manager to coordinate Pandemic Response/Business Continuity Plan
- Work with Transitions/Transformation manager to complete command and control FTE resources, GDC resources, DOU/MOU/SLA/SLO
- Work with ASL and New Business Solutioners to prepare a cost case on project or new work and get account team approval
- Work with First Line Manager to plan and attain utilization and overtime thresholds for resources
present
Phoenix, AZ
Technical Support Specialist With German Language Skills
Phoenix, AZ
Cronin, Bode and Adams
present
Phoenix, AZ
Technical Support Specialist With German Language Skills
present
- Working hours: working hours are on the interval 15:30 – 03:00 GMT+2 (for instance some days starting at 15:30 and other days starting at 18:30)
- Developing and maintaining technical knowledge base content
- Principal Networks & Contact Links
- Maintain and extend product knowledge by self-study and by attending relevant training sessions
- Excellent / Fluent in German, both verbal and in writing
- Excellent / Fluent in English, both verbal and in writing
- Customer registration & tracking of all activities in CRM
Education
Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
Kean University
Bachelor’s Degree in Accounting
Skills
Skills
- Able to interpret numbers into business performance, derive meaningful insights and crystallize actionable plans to drive
- Knowledge of MWPM service line components, tools, technologies & processes
- Knowledge of MWPM Factory Model Structure
- Knowledge of MWPM Strategic Direction
- Knowledge of IBM Strategy
- Knowledge of all signed account contract documents
- Good to be an IBMer discounts
- Excellent written and oral communication skills
- Proficiency in account management and business administration
- Knowledge of IBM tools (e.g., Cognos)
15 German Language resume templates
Read our complete resume writing guides
1
Accounts Receivable Specialist German Language Required Resume Examples & Samples
- Review aging reports and initiate calls to customers with past-due balances to arrange for payment
- Initiate collection calls to major account customers, research and resolve past due/billing issues on complex accounts that have resulted in delinquent payment
- Resolve customer complaints and research account discrepancies; analyze receivables data for customers
- Forecast cash collections, evaluating and escalating issues to appropriate internal and external contacts
- Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information
- Maintain call logs and expected payment dates
- Evaluate if credit or debits need to be issued and rationalize payment plans with customers
- Daily interaction with outside customers, including follow-up with customers when expected payment has not been received
- Bachelor’s Degree with experience in financial services and/or customer service
- Ability to build and maintain effective customer/client relationships
- Ability to manage through multiple systems and competing priorities
- Ability to collaborate & negotiate with multiple stakeholders in order to resolve issues
- Experience with Microsoft Suite to include Word, Excel, PowerPoint and Outlook
- B2B Commercial Collections experience
- Excellent interpersonal and teamwork skills
- Strong problem solving and negotiation skills
- Ability to be pro-active and to think “out of the box”
- Maturity and a strong sense of integrity
- Self-motivated and resourceful
- Strong cultural awareness
2
Sales Management Advisor German Language Resume Examples & Samples
- Experience in Sales, Financial / Sales Operations
- Experience in Business Research and Analytics domain in the technology industry in global delivery roles
- Communicate fluently in the languages
- Basic knowledge in Any Statistical Package (SAS, SPSS, Minitab, R)
- Conversant MS excel and MS PowerPoint
- Basic knowledge of Cognos BI (Report Studio)
- Bachelor's Degree
- At least 7 years experience in Strong Communication & Interpersonal skills
- At least 7 years experience in candidates who have worked in Sales, Financial / Sales Operations
- At least 7 years experience in Business Research and Analytics domain in the technology industry in global delivery roles
- At least 7 years experience in MS excel and MS PowerPoint
- German: Fluent
3
Order & Delivery Management German Language Resume Examples & Samples
- Secure Contract fulfillment
- Perform Order fulfillment activities
- Perform Return Fulfillment for Claims, RMA, Buy back & FCO
- Perform Operational Distribution
- Secondary school or equivalent qualification
- Advanced practical qualification in logistics is required
- First academic degree or the equivalent level of knowledge in whatever was acquired
- Approx. 2 – 5 years relevant experience is required
- Unique functional specialist knowledge in logistics is required
4
Dedicated Complaint Resolution Owner With German Language Resume Examples & Samples
- Understand the context and background of the client’s problem/request
- Understand what has been done so far to fix the problem
- Understand the client requested conditions of satisfaction and then negotiate it if needed
- Negotiate IBM commitments with client
- Develop action plans and drive to resolve
- Identify and engage appropriate resources
- For Software Group, Systems & Technology Group and Global Technology Services complaint interlock with RTL (Resolution Team Leader) in relevant Project Office if needed
5
German Language Editor Resume Examples & Samples
- Write 1-2 convincing stories a day and/or translate up to 2 stories from English to German
- Support Impact as THE platform for UBS client advisors
- Assist Impact to the next level: be THE platform for UBS Wealth Management clients
- Continuously help to improve the quality of Impact
- Build a network and connect with UBS information sources that are material in providing sound investment ideas
- Advocate journalistic excellence. Help other IPS personnel publish quality articles on the platform
6
Service Portfolio Manager With German Language Skills Resume Examples & Samples
- 1) Operations
- Overall ownership of assigned account(s), representing all MWPM Services and deliverables
- Work with Transitions/Transformation manager to complete command and control FTE resources, GDC resources, DOU/MOU/SLA/SLO
- Provide operational guidance and strategic direction for the service delivery team
- Focal Point for DPE on interlock, account issues, deliverables, SLAs, etc
- Act as the escalation point for client and service related issues
- Establish overall account DOU with DPE and updates/validates each calendar year
- Establish DOU/MOU and other required governance documents with global delivery center managers for services as appropriate, to be revisited each calendar year. Also included are any account level DOU’s with other teams/competencies
- Maintain the MWPM Account Profiles database to include documentation for each assigned account, and ensure that they are updated & validated on at least a quarterly basis. Examples of documentation should include Account Info, Contract documents/exhibits and cost case, account specific processes, staffing model and GTS Delivery Model solution, MOUs and DOUs, MOR Reports, account demographics, RFS’s solutioned, technical documentation, meeting minutes and other information
- Ensure SDOM Dashboard and Web information is correct for their accounts on a monthly basis
- Translate organizational strategic plans into tactical plans, in consultation with Account Solution Leads
- Review results of tactical plan implementation & process changes to provide feedback and suggestions for improvement
- Analyze operational metrics to evaluate performance standards and seek solutions to improve processes where needed
- Ensure timely execution and high quality service delivery and ensure SLA/SLO compliance
- If there is an SLA miss, work with the ASLs to create the RCA and review it with management/account team
- Prepare required management reports (ex: scorecards, metrics) and presents to MWPM Management and DPE/Project Office
- Status of Account Activities/Metrics
- Account Issues and problems
- Evaluate various projects and prioritizes business critical and high visibility projects. Review any requests that appear Out of Scope with DPE, SIL and ASL
- Represent their Accounts during weekly MWPM Service Update Calls and Staff Meetings
- Strive to move account to be referenceable (for new business team to use for potential new clients)
- Work with First Line Manager to coordinate Pandemic Response/Business Continuity Plan
- Ensure standard MWPM tools (e.g., Operational Framework-OF) are utilized and accurately maintained
- Work with the ASL to ensure standard processes/best practices are being followed
- Ensure Vacation and Holiday Coverage of Staff supporting account
- Work with their resources to identify training requirements for their accounts, based on recommendations from the ASL team. Work with FLM to identify available training budget
- Identify Contractor staffing needs, skill requirements, etc
- Engage the MWPM global resources as necessary via the proper MWPM escalation process, to work with account ASLs to address specific matters
- 2) Finance
- Monitor Claim data to ensure that the work effort matches with the output, ensuring that no extraneous claim is made, and controls cost of delivery within allocated budget
- Validate Contractor Claim on a weekly basis
- Work with ASL and New Business Solutioners to prepare a cost case on project or new work and get account team approval
- 3) Personnel Management
- Act as an extension of First Line Manager by supervising the work of the service delivery team and provides performance feedback as a part of PBC process
- Work with First Line Manager to develop annual PBC goals in line with delivery requirements
- Work with First Line Manager to identify and assess skills of team members
- Work with First Line Manager to hire, renew and release contract resources as needed for delivery of MWPM services to the account
- Work with First Line Manager to plan and attain utilization and overtime thresholds for resources
- Work with First Line Manager on employee hiring, exits, promotion, transfer and other employee movement
- Establish team and/or individual meetings as needed to ensure delivery of service
- Operational
- Knowledge of MWPM service line components, tools, technologies & processes
- Knowledge of MWPM Factory Model Structure
- Knowledge of MWPM Strategic Direction
- Knowledge of IBM Strategy
- Knowledge of all signed account contract documents
- Communication
- Fluent in language of Employees
- Management
- Knowledge of IBM management and organizational programs
- Manage employees in a matrixed environment
- Use various leadership styles
- Skilled in conflict resolution
- Ability to work under pressure and manage multiple activities concurrently
- Technical
- Knowledge of Office tools (e.g., Excel, Word, PowerPoint)
- Knowledge of IBM tools (e.g., Cognos)
- Proficiency in account management and business administration
- Able to interpret numbers into business performance, derive meaningful insights and crystallize actionable plans to drive
- English and German Fluent
7
Contract Commercial Manager With German Language Resume Examples & Samples
- Advanced MS Office
- Negotiation skills
- Business Acumen
- Project Management skills
- Customer relationship
- Fluent German language
- Fluent English language
- 2-3 years of IBM practice, preferably in SO
8
German Language Customer Service Agent Resume Examples & Samples
- Spotting inquiry trends
- Administration and data collection
- Identifying and solving potential problems before they even become an issue
9
Accountant With German Language Tooling AE Resume Examples & Samples
- Maintenance and accounting for Tooling programs, Tooling authorization process
- Managing and executing financial transactions for customer owned and customer paid Tooling (EU ledger)
- Providing service to Customer Business Unit (CBU), Purchasing and Head office controlling
- Cooperation with other finance departments, such an Intercompany, Accounts payable and Accounts receivable departments
- Forecast support and uploads to HFM, planning
- Month end closing activities (MEC), SOX controls
- English language - fluent + German language
- Analytical thinking
- Advanced double entry booking knowledge is an advantage
- Capable to work in team as well as work under time pressure (e.g. MEC deadlines)
10
Recruiter Infrastructure IT Pan-europe With German Language Skills Resume Examples & Samples
- Partner with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations through a deep understanding of return on investment
- Must be able to understand how to recruit passive candidates and possess the mentality to “profile people and gauge chemistry of candidates for fit and understand their motivation" rather than sell a role
- Articulate in writing a plan with deliverables, timelines and a formal tracking process
11
General Ledger Accountant With German Language Resume Examples & Samples
- Substantiates financial transactions by auditing documents
- Maintains accounting controls by preparing and recommending policies
- Secures financial information by completing data base backups
- Liaising with managerial staff, colleagues and clients
12
Senior Finance Analyst With German Language Resume Examples & Samples
- Experience in Accounting/Controlling 2-5 years
- Accountant / BA Economics or similar education
- English / German fluently
- Experience in SAP and MS Office tools
- Willingness to travel to Vienna on a regular basis
13
HR Services Team Lead With English & German Language Resume Examples & Samples
- Lead teams working on and supporting key employee life cycle processes such as new starters, data management, absence management and leavers
- Ensure appropriate team coverage and scheduling and also monitoring and reporting upon key SLAs and KPIs
- Deal with escalations from stakeholders and / or other parts of the shared services function to ensure that issues are addressed in a timely fashion
- Carry out audits and checks on data changes to ensure ongoing accuracy and processing diligence of direct team and those in the wider HR team
- Build effective relationships with stakeholders (in the wider HR team) and regional and global peers
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging
- Fluent in English with fluent/native German
- Experience of managing/leading HR administrative/operational teams
- Knowledge of HR Process and Systems
- Experience working with a remote employee base
- Experience of managing / leading HR administrative / operational teams
- Experience from German HR environment is an advantage
- Experience in Shared Service Environment is advantage
14
VCC Seller Support Supervisor With German Language Resume Examples & Samples
- Manages performance and behavior of 12-15 Seller Support VCC Associates through effective 1:1 meetings, coaching, and mentorship
- Direct line management for the VCC Seller Support Associate Advisor role
- Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management
- Conducts Vendor/Seller interaction audits and provide coaching to improve performance
- Ability to work shifts
- High level of customer orientation
- Minimum of 2 years supervisory experience in a customer service environment, experience within a contact center preferred - espcially in the VCC space
- Enthusiasm and strong self-motivation
15
Technical Support Specialist With German Language Skills Resume Examples & Samples
- Build relationships with customer base and become knowledgeable about the customer’s needs. Keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality
- Geographic Scope & Travel Requirements
- Location: RO14
- Home office: Not permitted
- Travel: Ability to travel domestically and/or internationally up to 3% of the time
- Working hours: working hours are on the interval 15:30 – 03:00 GMT+2 (for instance some days starting at 15:30 and other days starting at 18:30)
- Principal Networks & Contact Links
- None
- Language Requirements
- Excellent / Fluent in English, both verbal and in writing
- Excellent / Fluent in German, both verbal and in writing
- Education Required
- Minimum 1-2 years related work experience in a Technical Support / Technical Service Desk environment
- Experience in a multinational environment
- Technical Skills & Specific Knowledge Required
- Growth and customer focus
- Gets results
16
Application Operations Manager With German Language Resume Examples & Samples
- Incident Management
- Problem Management
- Change Management
- Release Management
- Infrastructure/Availability Management
- Configuration Management
17
Investigation Specialist, German Language Resume Examples & Samples
- This position is unable to sponsor H1-B work visa
- Experience with SharePoint and Access
- Experience in end-to-end projects or process improvement initiatives
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
- Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses
- German language fluency, written and verbal
18
Project Management Officer With German Language Resume Examples & Samples
- Strong, professional communication skills, able to approach senior managers using appropriate level of detail, terminology, and style
- Strong planning and organizing, ability to see the big picture
- Stress resistant
- Focus on details, errorless delivery, logical reasoning
- Proactive with can-do-attitude
- Searching for solutions not offenders
- A strong team player, proven team leadership potential
- Willing to step out of own comfort zone
- Fast learner with ability to adapt to change quickly
- Bachelor or Master Degree
- 2-4 years of experience in the area of project management support within professional services
- Strong Knowledge of Microsoft Office (Excel, PowerPoint, Word)
- Knowledge of MS Project (Server),
- Knowledge of MS SharePoint is an advantage
- Knowledge of financial processes (e.g. invoicing and budgeting)
- Fluent in English, German
19
Client Visit Coordinator With English & German Language Resume Examples & Samples
- Logistic support in connection with planning visit and travel (kick of call to collect information and requirements of visitors)
- Develop relationships with clients and their support team
- Anticipate travel needs of visit and independently coordinate complex travel arrangements, typically involving multiple changes and obligations ( hotel reservation; taxi transport)
- Onsite support ( meeting room reservation; following of approval process for special mtg room catering and refreshment order ; printing , other ad hoc requests; Entry cards arrangements)
- Support existing and potential client within center (hotel reservation; taxi order; organizing reservation in local restaurants)
- Arrange and coordinate meetings within a center if applicable. Handle routine and non-routine logistics (e.g. contact meeting participants and coordinate responses, compose meeting materials and follow-up correspondence with input ; provides/organizes catering services for meetings)
- Attendance on platform meeting / meeting minutes
- Coordinate work with third-party suppliers – both internal and external – to address support needs and issues on behalf of the visit
- Arrange conference calls, video conferences involving a global audience
- Manage event calendar for Outsourcing center and calendar to management team
- Event planning for management
- Keep reporting on weekly or monthly basis
- Basic support on ad hoc bases and cover back up solutions
- Signature request: tracking through Signature and Archive process, notary upon needs
- Order for internal / client meetings
- Travel arrangements to management (purchase of flight tickets; hotel booking through On Line Booking Tool; taxi orders in/ out Bratislava)
- Support management team including AMEX statement reimbursement
20
Contract Management Specialist With English & German Language Resume Examples & Samples
- Advisory on contract risks/issues, contract implementation, contract compliance
- Cooperation with local and/or international project teams, CM and CM Service Centre teams to support contract and subcontract compliance
- Assists in identifying contract management issues and proposing solutions for approval
- Provides negotiation support as required
- May support training activities for Service Centers personnel
- May be requested to provide information relative local customs and practices which could potentially impact the Contract Management Service Centers
21
Support Agent With German Language Resume Examples & Samples
- Handle all incoming helpdesk calls from the Client business, being the prime contact for customer enquiries. Use Support Works for call management providing users with estimated resolution timescales and escalate issues that cannot be resolved in line with defined procedures
- To answer incoming calls in the required time
- Distribution and management of incidents to other support level groups
- Providing IT services, user training and support to end users
22
Project Support Specialist With German Language Resume Examples & Samples
- Report generation following the predefined script
- Custom timesheet processing (excel based)
- Support docs preparation for invoice processing
- Organising project resource management (staffing, tools, housing)
23
Accounts Payable Specialist With German Language Resume Examples & Samples
- Taking part in knowledge acquisition process within Accounts Payable
- Processing of accounting transactions in accordance with process documentation
- Participation in month end closing for AP
- Taking part in implementation of process improvement initiatives
24
Accounts Receivable Specialist With German Language Resume Examples & Samples
- Taking part in knowledge acquisition process within Accounts Receivable
- Preparing process documentation and knowledge transfer notes
- Participation in month end closing for AR
- Preparing process reports
- Providing high level of customer service to internal and external stakeholders
- Communication with internal and external customer in an effective and efficient manner
25
Business Presentation Designer for German Language Production Resume Examples & Samples
- Create, edit and enhance presentation documents
- Proofread documents to ensure they meet quality standards
- Coordinate production activities for short and long-term client assignments, working closely with colleagues to manage production
- Ensure an accurate, efficient and timely completion of all assigned jobs
26
Contract Management Analyst With English & German Language Resume Examples & Samples
- May generate reports required to monitor contract compliance
- Independently works at smaller engagements and/or works within team at a large, complex engagement
- Independently applies the Contract Management tools and techniques to assigned projects
27
Contract Administrator With German Language Resume Examples & Samples
- Ability to work effectively under time critical deadlines
- Ability to effectively manage multiple tasks and priorities, and attention to detail
- Ability to adapt and acquire new skills quickly
- Ability to work in a high pressured, fast moving and challenging environment
- Knowledge of Oracle policies and procedures desired
28
AP Accountant With German Language Knowledge Resume Examples & Samples
- Perform all invoice processing related activities for the in-country deadlines
- 5-1 year experience on Finance (Accounts Payables, Accounts Receivables)
- MSC or BSC studies in Accounting is preferred, but not required in case of relevant work experience
- Eye for detail, accuracy is imperative
- Able to meet deadlines
- Excellent oral and written communication skills. English is a must. Any Other European language knowledge is an advantage (German preferred)
- Ability to process and follow-up on rush items
- Knowledge on any Finance related applications is an advantage
- Able to process and enter 300-400 invoices per week
- Intermediate knowledge of Excel
29
Collections Analyst, German Language Resume Examples & Samples
- Daily interacts with requesters by phone or e-mail respond to the business requirements in a timely manner. Uses in an appropriate way team-communication to ensure that the risk in each transaction is minimized to an acceptable level
- Analyses all the information provided in the credit reports and the internal information regarding the customer in order to take the decision according to all relevant information
- Analyses all the relevant transactions on customer accounts to ensure accuracy and completeness of the account information
- Understands and clarifies customer/requester's issues. Escalates timely to the team manager all problems that could impact department objectives
- Ensures adherence to Sarbanes-Oxley & other guidelines, and support internal & external audits
30
Buyer / German Language Skills Resume Examples & Samples
- Advising the P2P users on the preferred ordering methods and purchasing compliance rules in order to comply with Deutsche Bank Purchasing Policy
- Day to day operational support to DB users by verifying and approving Purchase Request (PR) from across the Bank based on the rules provided by the Category Management teams
- Validating usage of preferred: buying channels, catalogues and suppliers
- Chasing users for contract collection
- Supporting DB employees in the PO creation process
- Supporting competitive bidding by organizing small tender events (RFP, RFQ, e-auction), comparing and selecting best offers for defined spend threshold and category scope
- Supporting one-off tactical sourcing (Spot Buy)
- Creating and maintaining Category Cards including the necessary operational information
- Updating country Buyer Portal accordingly
- Supporting the Vendor Onboarding process (VOB)
- Supporting the e-catalogue creation and maintenance in order to increase automation in the P2P process
- Performing analyses on extracted data to audit and identify unusual activity (i.e. duplicate vendors, significant or large transactions, etc.)
- Analyzing historical Purchase Orders (PO) and category spend and providing reports to Category Management and other stakeholders
- Taking responsibility for quality and e-Invoicing adoption working with Ariba Supplier Enablement team
- Providing support for Category Managers and S2P Country Leads
- Providing training when required to make sure all key users are able to use the P2P buying platform
- Researching escalated procurement issues using available system resources. Includes purchase orders, goods receipts, vendor records etc
- Answering customer's calls and email inquiries in a professional and courteous manner
- Building collaborative relationships with internal customers and with suppliers
- Monitoring KPIs related to the DB purchasing process (e.g. PO compliance, savings from quick tendering, e-catalogue usage etc.) in order to drive automation in the P2P process
- Organizing and supporting quarterly Category Review meetings with Category Managers
- Tracking and reporting supplier performance and resolving any supplier performance issues in conjunction with the responsible Category Manager
- Interacting with parallel organizations in other geographies to assure consistent global approach
- Acting in compliance with all relevant DB business conduct guidelines and procurement processes
- Special projects as assigned (e.g. vendor consolidation/reduction, providing sourcing recommendations/opportunities to Purchasing
- Minimum 2 years of experience in international purchasing organization or BPO/SSC supporting remote locations
- Minimum 2 years of experience with a P2P platform (preferably Ariba) or purchasing module of an ERP system (preferably SAP)
- Diverse indirect /corporate category sourcing experience (e.g. IT services, Telecom, Business Consulting, Marketing, HR etc.)
- Good negotiation skills and experience with online tendering/e-auction tools)
- Solid understanding of the Procure to Pay process
- Good understanding of the purchasing process (e.g. category management)
- Previous experience with electronic catalogues, shopping guides would be an asset
- Knowledge of basic accounting principles
31
Contract Management Specialist With German Language Resume Examples & Samples
- Facilitate the management of the contract processes in order to achieve contract performance targets and high customer satisfaction
- Ensure smooth execution and management of monthly closing activities or any other regular activities
- Work on continuous process improvements and team collaboration within the same account/ portfolio / across countries to work on process harmonization
- Act as Subject Matter Expert in assigned scope of processes
- Ensure contract auditability at any point of time
- Support and advise account with critical situations and implement plans in collaboration with the account executive team
- Manage baselines, deliverables, contract changes, risks and issues, work at risk independently and proactively approach accounts with improvements
- Audit management; responsible for proactive reviews, documentation and approvals for account
- Good presentation and communication skills
- Networking and client centric
- German language is an advantage
32
Application Specialist Focused on Microsoft Solutions With German Language Resume Examples & Samples
- Lead small and medium business customers through the Onboarding technical process for Microsoft Office 365
- Provide ongoing support to small and medium business Microsoft Office 365 customers
- Analyzing and providing feedback on the deployment process and technology improvements throughout lifecycle
- Developing, fostering and maintaining effective customer relationships while driving positive customer satisfaction
33
Offering Manager With German Language Resume Examples & Samples
- Responsible for the local announcement, deployment & enablement TSS offerings
- Localizes offering collateral including; client presentations, SOW templates, pricing & cost models and demand generation material and executes offering deployment initiatives
- Manages the service product design and deployment through IBM support functions including Global Offering development Team, Contracts & Negotiations, Pricing, Legal, Quality Assurance, Delivery, Service Planning, BT/IT, etc
- Ability to understand the related products produced by focused Brands, their future roadmap as well as current and future business requirements
- Ability to understand and translate market expectations into support requirements
- Ability to build and verify business cases
- Ability to understand the TSS offerings portfolio, service levels and delivery methods
- Deep knowledge in the TSS processes and tools, especially Contract Management tools (e.g. CHIS)
- Awareness of the TSS business environment, the portfolios of local competitors
- Ability to work and negotiate and to gain agreement and focus on the common global strategy
- STS GTS, GBS, STG experience is a plus
- Delivery experience, Product management, Offering management experience is a plus
34
Telecom Analyst With German Language Resume Examples & Samples
- Mobile voice and data services administration
- Maintenance of the client’s inventory of telecom services
- Service desk and Policy Enforcement
- Ordering of mobile services and equipment
- Communication with the telecom services providers, TEM tool provider and the client
- Telecom and financial reports preparation and analysis
- Invoice validation - collect, review and approve telecom invoices (via telecom database - TEM tool)
- Perform the correct cost allocations to the accounts and invoices, set up the approval flows and manage the invoice through all relevant parties until sent to the client's AP for payment
- Audits of the telecom charges and dispute management
- Strong analytical and investigative skills, ability to search for information in different sources and link them
- Good communication skills in German and English (verbal and written / B2 level and higher)
- Good time management
- Able to cooperate within a team
- Proactive person, willingness to help other teams
- Very positive relationship to the technologies and telecommunications (being able to grasp the telecom terminology fast)
- Work with Excel (user)
35
DE VCM Seller Support Supervisor With German Language Resume Examples & Samples
- Manages performance and behavior of 12-15 Seller Support DE VCM Associates through effective 1:1 meetings, coaching, and mentorship
- Direct line management for the DE VCM Seller Support Associate Advisor role
- Liaise with other departments such as Customer Service, Retail, Merchant Investigations, or Payments teams as required to resolve Vendor's/Seller’s issues and questions
- Minimum of 1 year supervisory or advisory experience in a customer service environment, experience within a contact center preferred
36
HR Service Center Representative With German Language Knowledge Resume Examples & Samples
- Provide a high level of customer service to Mylan employees, managers and HR Business Partners focused on First Call Resolution
- Communicate effectively to customers on HR policy and processes, providing education where necessary
- Gives guidance and solves problems as the first point of contact whenever possible within the target response time
- Create/Update customer information, cancellation or requests
- Actively contributes to the process improvement and standardization initiatives
- Strong focus on customer service with the ability to communicate verbally and in writing with all levels of management and external vendors via multiple sources such as telephone, email, etc
- Proficiency in speaking, comprehending, reading, and writing English and German is required
37
Subject Matter Expert With German Language Resume Examples & Samples
- Handle Calls/Email/Web tickets from customers using the provided tools
- Effectively utilize the tools and resources to resolve the customers queries
- Maintain the highest standards of quality, customer satisfaction and speed
- Meet all performance targets as specified by the client and company
- Capture a summary of all proceedings with customers in the respective tools
- Handle all customers who are waiting in the queue as prescribed by the client
- Act as a POC and mentor for consultants
- When necessary to distribute tasks and communication provided by the management team
- To help their manager monitor the KPI’s and participate in the analyses of the team’s daily/weekly/monthly results with his/her line manager
- Ensure ongoing knowledge and experience exchange among the team
- Be involved in the scheduling of the team upon management request
- Help supervisors manage the attendance of the consultants
- Mark attendance accurately in the attendance tool every day, following the procedures
- Login to all the tools and be ready to handle customers a minimum of 5 minutes before shift starts
- Strictly adhere to all break timings
- Perform other lawful tasks delegated by the management and in accordance to his/her qualifications
- Follow the hierarchy structure for escalation of any issues related to work
- Complete all given tasks within the time specified
- Adhere to the rules and regulations of the company
- Adhere to the non-disclosure agreement
- High school or university degree
- Very good computer literacy is compulsory ( MS Word, MS Excel, MS PowerPoint, excellent knowledge of Internet)
- Very good knowledge of English and German language
- Third West European language is a plus
- Excellent product and process knowledge
- Ability to coach and give product and process guidance
- Willingness or skills for a customer-oriented job
- Precision, loyalty, organization
- Analytical thinking and attention to detail
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Credit & Collections Associate German Language Resume Examples & Samples
- Performs one or more of the following duties
- Monitors delinquent accounts and implements collection procedures
- Sends follow-up letters and accepts payment on certain accounts
- Performs tasks and ensures quality in support of post-sale customer administration business initiatives
- Input information through data screens to accurately reflect account activity & resolve account discrepancies and balances
- Re-bills companies or individuals when appropriate
- Responds to inquiries from customers or external collection resources
- Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts
- Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports
- Evaluates new and existing customer creditworthiness; extends and/or revokes credit lines/limits
- Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts
- Reviews and makes recommendations regarding bad debt or write-offs
- Develops and maintains relationships with external credit agencies
- Collect coins and currency from parking meters and toll pay stations
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Business Analyst With German Language Resume Examples & Samples
- Ability to analyze Outsourcing Contracts, SLA/KPI Measurements
- Documentation and Specification Skills
- Ability to document and specify requirements for Reporting Measurements using methodical approach
- Deep knowledge about ITIL process framework
- Definition of new measurement points to improve processes and services
- Definition of data model
- Knowledge of Business Analysis Tools such as: Microsoft Project, PowerPoint, SharePoint, SQL Queries, Software Design Tools, Visio, Cognos, Microsoft Access, Microsoft Excel
- Communication skills
- Problem solving skills/ Conflict management
- Ability to solve technical challenges involved in negotiation between multiple businesses or technical stakeholders
- Fluent in English and German
- Preferred Technical and Professional Experience
- Eligibility Requirements
40
Operation Specialist With German Language Resume Examples & Samples
- Manage the relationship with the B2B customers by providing daily operational support via telephone and e-mail
- Act as SPOC towards the customers for all issues related to order management (E2E), communicating all relevant information and ensuring customer satisfaction and SLA’s
- Pro-active monitoring of open orders & claims, using different tools and reports to avoid escalations
- Ensure that HP internal policies, legal regulations and audit requirements are met and maintained
- Analyze operational data, identify root causes of repetitive issues, drive corrective actions and manage escalations
- Manage the daily interaction with Sales, Supply Chain, Catalogue/Portal Management and back office teams
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Customer Representative With German Language Resume Examples & Samples
- Represents team as a subject matter expert on internal processes to other functions and organizations
- Developing knowledge of local legal compliance issues
- Ability to structure and apply developed organizational skills to manage daily operational issues
42
Junior Application Specialist With German Language Resume Examples & Samples
- Broad understanding of MS Office skills (Excel, Word, PowerPoint)
- Understand customer requirements and translate them into a technical reality
- Excellent communication, inter-personal, documentation, and troubleshooting skills
- Advanced German skill
- Ability to work in an independent, self-directed manner and to perform equally as well as part of a team
- Forward thinking and Analytical skills
43
Collections Analyst, German Language Resume Examples & Samples
- Completes own role largely independently within defined policies and procedures
- Excellent written, verbal, interpersonal, and analytical communication skills
- Fluency in German and English
44
German Language Resume Examples & Samples
- Providing high-level technical support to industry-leading enterprise accounts and Adobe partners in the areas of Deployment, SSO, Networking and Cloud Technologies, as well Creative Cloud, Document Cloud and pdf-technologies
- Troubleshoot in-depth customer issues around a wide range of technologies and liaise with engineering to work towards resolution
- Assisting Adobe enterprise customers and partners in configuring and deploying enterprise software packages
- You work both independently and as part of a team, in a fast-paced environment
- Occasional travel to customer sites or to technical conferences
- You enjoy dealing with diverse challenges and look forward to learning new technologies
- Authoring and reviewing knowledgebase articles and training materials for both customers and internal reference
- Provides orientation assistance for new enterprise customers via phone and web conference or on-site
- Researches and logs bugs in the bug database and works with QE, engineering and Product Management to prioritize urgent and top issues for resolution
- Hours of work are mainly 8am – 4.30pm, and additional on-call availability for weekends on a rotating schedule
- Works closely with other Adobe groups, QE, engineering, product management and marketing to understand new or extended product lines or services, technical foundations, and adaptability to customer requirements
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Collections Practitioner With German Language Resume Examples & Samples
- Meet Collections targets, and ensure agreed Service Levels are met or exceeded
- Escalate issues in accordance with escalation policy; collect, progress and escalate
- Attend /support Client meetings to discuss debtor performance and address issues as
- Assist in the preparation of management reports in line with Client's and Accenture's
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Refer a Friend With German Language Resume Examples & Samples
- Incorporate a broad range of knowledge (internal and external processes and policies) and become an expert in your designated area
- Perform data look up as well as data entry in various systems
- Process in- and outbound emails and phone calls from the client located in Germany, Switzerland and/or Austria - advise the client on various issues, deal with various questions and requests
- Contribute to knowledge sharing within the team
- Actively contribute to process improvement projects
- Identify and escalate complex issues to your supervisor
- Support other team members in their daily activities
- Act as single point of contact for specific process/service
- Reporting activities
- Participate in various side projects
- Minimum High School education
- Previous working experience is a plus
- Fluent - communicative speaker level of German language (written and spoken)
- Good communicative knowledge of English language (written and spoken)
- PC skills - Very good knowledge of MS Word, good knowledge of Excel
- Understanding of Business Process Outsourcing is a plus
- Excellent client handling skills
- Flexibility to take on additional responsibility and tasks
- Strong displayed problem solving and analytical skills
- Self-Motivated, positive attitude and approach
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Managed Service Desk Representative With German Language Resume Examples & Samples
- Ensure all the various process components are executed through the many different organizations that are involved in Incident Management (managing critical incidents end-to-end)
- Customer Relationship Management - support the proactive analysis of customers and/or internal businesses/end users' business, organization, and information systems' needs
- Participate, assist and lead escalations with support teams around the globe as well as making sure of management involvement as needed
- Infrastructure and network monitoring
- Control of the internal and external service processes in case of failure
- Identification of appropriate problem-resolution procedures using specific customers' information
- Single Point of Contact and Case Owner during execution and monitoring of contractual Service Level Agreements
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Ipmi Customer Service Rep-german Language Essential Resume Examples & Samples
- Receives requests by mail, telephone, or in person regarding insurance claims/policies
- Responds to inquiries from policy holders, providers and/or others for information and assistance
- Performs research to respond to inquiries and interprets policy provisions to determine most effective response
- Mails or routes claim forms and supporting documentation to various units for final processing
- Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions
- Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity
- May seek assistance with complex customer services issues
- Fluent in German language is essential
- Excellent IT skills and comfortable using Web Chat
- Must possess excellent attention to detail, with a high level of accuracy
- Strong interpersonal skills with good verbal and written communication to internal and external clients
- Strong customer focus with ability to identify and solve problems
- Ability to work under own initiative and proactive in recommending and implementing process improvements
- Ability to organise, prioritise and manage workflow to meet individual and team requirements
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner
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Systems Support Specialist With German Language Skills Resume Examples & Samples
- Provide 1st level support in the reporting process, engage in 2nd Level Support
- Reporting of Incidents
- Advises users in application related activities in order to effectively execute the process for in-scope applications
- Resolves incidents based on insight into the business process and respective data, transactions
- Maintains the Operations Manual
