Global Technology Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the global technology job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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E Hansen

Elna

Hansen

6094 Paucek Estate

San Francisco

+1 (555) 223 3952

6094 Paucek Estate

San Francisco

Phone

p +1 (555) 223 3952

Experience Experience

Chicago, IL

Global Technology

Chicago, IL

Rowe-Kiehn

Chicago, IL

Global Technology

Perform service provider, vendor management, capacity management and monthly management report on the team achievements
Work effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement
To work closely with Network operation & engineering on new Network related initiatives
Develop, improve, implement and deliver superior Network Deployment service to the Client's infrastructure
Executes the Incident Management process tasks in adherence with Key Operating Procedures and Working Instructions
Provides input and contribute in Service Management related audits
Work with the support vendor to refine and improve the standard RTB service model

Houston, TX

Systems Analyst, Global Technology

Houston, TX

Kerluke Group

Houston, TX

Systems Analyst, Global Technology

Supports project initiation efforts by assisting in the definition of project scope and the development of work plans, estimates, and timelines
Participates in solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results
Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
Performs application configuration activities in support of solution delivery initiatives
Correlates related production issues and assesses trends to identify broader improvement opportunities
Supports team building and internal process improvement efforts
Develops end user training documentation

present

Dallas, TX

Field Services Lead-it Global Technology Services

Dallas, TX

Hills, Cruickshank and Jacobson

present

Dallas, TX

Field Services Lead-it Global Technology Services

present

Coordinate site based changes according to the GTS and local OpCo Change Management Processes
Performs site-level DR, BCP, CMDB related to GTS services
Provide L2 (Atos and Ricoh) direction and prioritization for end user services
Incident management and End User Service Request escalations
IT to IT requests generation and management
Coordinates and acts as SPOC for complex service requests (e.g., MES systems)
Global Command Center (GCC) focal point (SME) for site infrastructure outages

Education Education

Bachelor’s Degree in Engineering

Northwestern University

Bachelor’s Degree in Engineering

Skills Skills

Able to write good documentation for Knowledge Management
Command of Basic Unix knowledge
Confidence in the knowledge that they have and ability to communicate
Ability to translate technical detail into business language
Ability to understand business processes and able to clearly articulate business impacts during incidents
Good knowledge of financial markets
Good communication skills – ability to liaise with both Business and IT users in a clear manner
Ability to work as part of an existing support team
Be able to organise and relate unstructured information to plan a problem solution
Ability to relate a technical issue to business impact and vice versa

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Global Technology Market Intelligence Leader Resume Examples & Samples

You will be accountable for the day to day management of a small research team (on shore and off shore)
Together with your team you will
Sufficient technical understanding to assess trends and technologies for relevance and viability
Outstanding communication skills both oral and written paired with the ability to tailor the message to various audiences
Ability to lead through influence and to deliver results through others
Ability to understand and integrate cultural differences and motives, and to influence cross-cultural teams
Expert to Proficient at Microsoft Office (Excel, PowerPoint, etc.)
Relevant Master's degree preferred, Bachelor’s degree required
Experience in leading a technology research organization or within a market/competitive Intelligence function or a related role
Proven track record for having successfully influenced technology strategy of a large, multinational company

Global Technology Resiliency Manager Resume Examples & Samples

Ensure continued education of internal customers on policies, standards and best practices to eliminate risk in the resiliency of their applications and infrastructure
Identify, track, and escalate gaps in technology resiliency, communicate resiliency risks to senior management
Manage technology resiliency components of new application development projects
Contribute to firm-wide review of resiliency policies and standards
Ensure Adherence to Corporate High Availability/Sustained Resiliency standards for critical applications
Conduct regular client project meetings to ensure adherence to project plan and milestones, facilitate timely issue resolution related to the implementation and serve as a point of escalation on behalf of the client
Working with business and technology partners to develop and define strategic goals, roadmaps to achieve those resiliency goals, and success criteria to confirm goals have been met
Working with technology teams to articulate progress and coordinate with lines of business to make business decisions regarding solution constraints or directions
The candidate must have a bachelor's degree or equivalent work experience
Minimum of five years of work experience in a Business Continuity or Disaster Recovery related field with responsibility for or oversight of the planning, approval and testing of application recovery plans/strategies or equivalent experience
Application Development, Production Support or Service Delivery teams
Proficient in handling multiple responsibilities and tasks simultaneously
Excellent time management, planning and organizational skills
Must be available as needed to provide assistance during non-business hours
Business Continuity testing knowledge
Business Continuity risk and impact assessment
Client relationship management skills
Negotiation / Influence skills
Business requirements analysis
Foundation architecture knowledge
Business application/infrastructure
Certificate is desirable (e.g. Certified Business Continuity Planner)

Senior Systems Analyst, WMS Global Technology Resume Examples & Samples

Warehouse Management systems - analysis, configuration, implementation, and support (any top tier WM systems - Manhattan WMOS, Supply Chain Intelligence (SCI), Slotting, Labor Management System (LMS) preferred) (5 years)
ERP integrations with WMS - analysis, implementation, and/or support (any top tier ERP Oracle preferred) (5 years)
Production support, system maintenance, upgrades, and enhancement delivery experience (7 years)
Knowledge/skill to objectively assess benefits, costs, and viability of proposed solution options- Knowledge of business process design and ability to drive process improvement initiatives

Senior Systems Analyst, Global Technology Resume Examples & Samples

Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
Gathers, analyzes, and documents business requirements to drive the design and development of technology and/or process solutions
Leverages leading process and technology expertise to propose appropriate solution options
Leads iterative solution design and prototyping efforts
Performs application configuration activities in support of solution delivery initiatives
Performs solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results
Plays a key role in project initiation efforts by defining project scope and supporting the development of work plans, estimates, and timelines
Leverages deep system and process expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root cause
Leads issue resolution efforts across peer support groups, technical support teams, and vendors as required
Effectively coordinates and communicates issues resolution with end-users
Adeptly facilitates/negotiates through challenging situations
Interfaces comfortably with internal business customers, technical support resources, and external business partners
Leads groups though effective decision making
May lead small project teams or direct the activities of a given project phase
Develops less-experienced analysts through coaching and mentoring
Relevant functional/business process experience in Oracle order management (8 years)
Solution design, testing, and implementation experience (6 years)
Applicable application and system configuration experience in Oracle Order Management (4 years)
Applicable integration experience with internal and/or external warehouse management systems (6 years)
End user support and documentation experience (4 years)
IT Project experience as project resource or lead (8 years)
Ability to identify/define viable technology and/or process solutions delivering required business capabilities
Ability to lead the efforts of others
Ability to coach/mentor less-experienced analysts
Strong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end-user training

Systems Analyst, Global Technology Resume Examples & Samples

Retail store or customer service experience (2 years)
Relevant functional/business process experience (2 years)
Solution design, testing, and implementation experience (2 years)
Applicable application and system configuration experience (2 years)
Production support, system maintenance, upgrades, and enhancement delivery experience (3 years)
End user support and documentation experience (3 years)
Point of Sale systems and or retail business knowledge
Ability to balance multiple priorities and meet deadlines
Ability to match systems to business needs
Familiarity with database query tools, utilities, software integration, application design methods
Proficiency with Microsoft Office applications, such as Excel and Word
Knowledge of business requirements management
Solid oral and written interpersonal and communication skills
Experience in system and user support

Systems Analyst Lead, Global Technology Resume Examples & Samples

Relevant functional/business process experience (10 years)
Applicable application and system configuration experience (10 years)
Production support, system maintenance, upgrades, and enhancement delivery experience (6 years)
End user support and documentation experience (6 years)
Ability to effectively utilize available tools and resources (internal and external) to resolve issues

Senior Portfolio Manager Global Technology Resume Examples & Samples

The Portfolio Manager requires a deep understanding of the technology landscape and the ability to relate this to the investmentenvironment
Successful portfolio management is expected to combine investment fundamentals with insightful analysis of technology to help generate excess returns for our clients
In addition to investment management responsibilities, the Portfolio Manager will be expected to provide stock specific ideas and broader thoughts on sector developments and themes to the other portfolio managers within the Specialist Equity team and across the broader asset management platform as well as being responsible for representing the strategy to key clients and prospects

Senior Build Engineer, Global Technology Resume Examples & Samples

Perform builds and deployments to development and test environments
Perform Build Verification Tests
Manage integration of 3rd party software packages
Verify environments are functioning correctly
Provide troubleshooting expertise and drive resolution for all issues in DEV and Test environments and other environments on an as-needed basis
Define, update and maintain environment and software build procedure documentation
Develop and maintain build scripts to support automated build and deployments processes
Participate in project environment analysis activities
Assist in day to day SCM activities, including code merging, versioning and general code maintenance
Provide build and deployment status to team
Train and mentor team members on process and technologies used to support development and releases
Support version control application users
Ensure changes and version status information is available to those affected
Maintain physical architecture diagrams for dev and test environments
Ensure changes are merged and installed into codelines and environments as needed
Assist in physical and functional software configuration audits
Assist in periodic and event driven reviews of SCM activities with the technology managers
Assist in deployment of all releases to the production site
Participate in peer review of SCM deliverables
Continually take in knowledge of new initiatives/projects and provide the expertise integrate them into the build process
Experience in IT Build Engineer, Release Management, or Configuration Management role 6 years
Experience writing, implementing and maintaining process & procedures related to build & release management 6 years
Experience with Microsoft VisualStudio.Net, Team Foundation Server (TFS), VSTS, .Net Framework, asp.net & SQL Server (multiple versions) 8 years
Detailed knowledge of Software Engineering and SDLC best practices
Strong ability to communicate orally and in writing
Ability to meet the demands of multiple projects and deadlines effectively with little or no supervision
Knowledge in XML, BizTalk 2004/2006 and Axapta v3/v4 desired, but not required
Working knowledge of MS SQL Server (DB maintenance, general queries, etc.)
Interested in developing professionally in a world class global retail organization
Exceptional problem-solving skills
General knowledge of quality assurance functions including functional/system testing, user acceptance testing and systems integration testing
Must be self-starter and work effectively with minimal supervision
Must be able to work during off-hours, weekends and/or holidays when required

Digital Experience Analyst, Global Technology Resume Examples & Samples

Producing Interaction, Information Architecture, and Functional design through annotated wireframes, models, workflows, use cases, storyboards and other project-relevant documentation as needed for prototyping and engineering
Evaluating analytics to make data driven recommendations for web design and to measure success of incremental innovation
Facilitating in the execution of formal or informal user studies and the documentation and presentation of resulting analysis
Ability to efficaciously negotiate solutions with business and technology teams
Coordinate and manage content delivery with designers and content managers
Be able to understand, represent and effectively engage and communicate goals and objectives across business and technology
Interaction design and documentation experience: 3 years
Design and delivery of complex, integrated user-facing web systems: 3 years
Worked on cross-functional project/product delivery teams: 2 years
Proficiency with wireframing software
HTML and CSS experience

Systems Analyst, Global Technology Resume Examples & Samples

Business analysis and requirements gathering experience ( 3 years)
Relevant functional/business process experience in financials (3 years)
Solution design, testing, and implementation experience (3 years)
Production support, system maintenance, upgrades, and enhancement delivery experience (2 years)
Skilled in business process design and organizational change management methodologies with the ability to drive process improvement initiatives
Familiarity /skill to objectively assess benefits, costs, and viability of proposed solution options
Ability to design and deploy highly reliable and scalable global technology solutions
Advanced desktop skills to include MS Office applications, MS Project, and Visio
Proven troubleshooting and problem solving skills

Global Technology Core Control Services Engineer Resume Examples & Samples

Expertise in architecting/developing Identify and access control/privilege escalation management and reporting solutions in large enterprise environment
Experience in DDI solutions deployment and security implementation
Proven ability developing relationships with business owners, communicating project/program status, and understanding detailed business requirements across multiple project initiatives
Excellent interpersonal and communication skills, including ability to negotiate, compromise and demonstrate diplomacy in sensitive situations and to interact effectively with senior management across diverse cultures

Systems Analyst, Global Technology Resume Examples & Samples

Solution Delivery
Identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
Gathers, analyzes, and documents business requirements to support the design and development of technology and/or process solutions
Leverages relevant process and technology expertise to propose appropriate solution options
Translates business requirements into technology solutions. Clearly defines and communicates targeted functional solution via functional design specifications. Verifies technical designs satisfy functional requirements
Performs application configuration in support of solution delivery initiatives
Coordinates solution delivery activities with vendors as required
Participates in solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results
Creates system and end-user documentation to support new system implementation, enhancement deployment, and incident management efforts. Delivers training and performs knowledge transfer to team members as required
Supports project initiation efforts by assisting in the definition of project scope and the development of work plans, estimates, and timelines
Production Support
Leverages subject matter expertise in analyzing and troubleshooting moderately complex system/user issues to drive resolution and determine root cause
Coordinates issue resolution efforts across peer support groups, technical support teams, and vendors as required
Correlates related production issues and assesses trends to identify broader improvement opportunities
Extends technology support internationally to support global business operations
Coordination/Leadership
Effectively facilitates/negotiates through challenging situations
Interfaces across organization levels comfortably with internal business customers, technical support resources, and external business partners
May lead project teams or direct the activities of a given project phase
Supports the development of less-experienced analysts through coaching and mentoring
Supports team building and internal process improvement efforts
Solution design, testing, and implementation experience (4 years)
Applicable application and system configuration experience (4 years)
Production support, system maintenance, upgrades, and enhancement delivery experience (5 years)
End user support and documentation experience (5 years)
IT Project experience as a project resource or lead (1 year)
Familiarity of system development methodologies with experience throughout the full project lifecycle
Ability to identify/define technology solutions delivering required business capabilities
Familiarity of business process design and ability to drive process improvement initiatives
Ability to design and deploy reliable and scalable global technology solutions
Familiarity of effective testing practices and methodologies
Familiarity of SQL and ability to utilize ad hoc query tools (i.e. TOAD, SQL Plus) to troubleshoot system issues
Ability to help collaborate and drive consensus across a diverse group customers with conflicting priorities

Senior Systems Analyst, Global Technology Resume Examples & Samples

Point of Sale system and business knowledge
Resourceful team player who excels at building trusting relationships with customers and team members
Ability to lead and influence others
Ability to work cross functionally with business and technical leads
Strong technical and interface design skills, with the ability to match systems to business needs and to understand the relationship between data and the system function it drives
Understands data flows, data models, logical diagrams and system architecture; Ability to write SQL queries desired
Ability to exercise discretion in selecting among alternate courses of action and recommend changes in approach, concepts and the design of solutions as a team member
Knowledge of business requirements management and business systems architecture
Experience in initiation through deployment of one+ large implementation or upgrade project
Knowledge of IT technical writing
Exceptional listener and communicator who effectively conveys information verbally and in writing
Experience with tools, utilities, software integration, systems design, application design methods
Experience and ability to translate business requirements into functional or systems requirements, including script/code changes
Experience in high availability, mission critical production system and user support
Working knowledge of business processes, system development and process improvement
Ability to perform rapid data, configuration, system troubleshooting and resolution
Ability to assess manual operations to automate to improve data integrity, decrease maintenance, and increase usability
Willingness to support an evolving growth platform and the ability to lead and drive that evolution

Global Technology Outlook Resume Examples & Samples

Critical thinking with a solid technical foundation and broad experience across IBM and externally
Articulate communication and demonstrated ability to build teams
Passionate and organized approach
Available to be on site at YKT from early-November to mid-December with a 14 month temporary assignment to YKT starting early 1Q2016

Csis Global Technology Liaison Resume Examples & Samples

Bachelor’s Degree required. Master's degree is preferred
15+ years of IT experience, at least 5 + years of IT management capacity
Proven and demonstrable experience in building investigation applications preferred
Agile and PMP certified (preferred)
Excellent technical and communication skill required at the business end
Proven and demonstrable experience working with technical teams and other cross-functional teams
Broad knowledge of the interactions of Business and Technology organization; ability to manage expectations and maintain key relationships with internal and external clients; strategic and critical thinking skills
Influence and negotiate with business users(across functions and regions)

Engineer Lead-global Technology Core Control Services Resume Examples & Samples

Required to lead Identify and access control/privilege escalation management and reporting solutions engineering and development
Identify and select technology solutions from multiple competing options
Lead development efforts (Integrate with vendor supplied API and in-house reference data systems)
Collaborate with cyber security and risk partners to optimize available solutions
Make build vs. buy recommendations to management
Work with support and operations teams to resolve operational issues
Working closely with both internal and external teams and vendors to guarantee continuous infrastructure availability
Delivery on Service Level Agreements and maintaining solution performance and operation for the services provided
Minimum of 7-10 years of related business experience with a successful track record of leadership across a wide range of technology functions
Strong Java development skills is a must
Strong UNIX OS system level knowledge is a must
Expertise in encryption, certificate and key management solutions
Experience in Unix/Windows authentication and authorization (eg. Active Directory, Kerberos, Radius etc)
Experience in Multi-factor authentication and password vaulting controls
Experience in perimeter security controls
Experience in big data based log analytics is a plus
Team management and leading global virtual teams

Global Technology Trend Scout Resume Examples & Samples

Monitor Silicon Valley ecosystem and global technology market for relevant emerging technologies and trends
Work with emerging and strategic technologys Vendor to get earlier insights into the product and services strategy, identify co-innovation potential and actively shape their future product roadmap
Analyze third party research (e.g. Gartner, Forrester, CEB) for applicability and translate into relevant thought leadership
Establish close relationships with Venture Capital Companies to understand their portfolio of technology start-ups and identify candidate vendor solutions
Create bonds with universities to gain upstream insights
Understand key Socio-economic trends (e.g. Generational change) and how they will influence technology products and services
Assess impact onto EY Strategy, and manage EY’s Emerging Technology Lifecycle in close collaboration with our Innovation Labs
Exceptional strategic thinking, ability to consider impact and opportunities of a fast changing technology market onto EY, paired with ability to make sound decisions about where to focus
Experienced in applying user centric ideation techniques (e.g. Design Thinking) to create relevant ideas and turn them into successes
Great executive presence with a large variety of different audiences
Outstanding communication and presentation skills both oral and written paired with the ability to tailor the message to various audiences
Exceptional decision-making ability, balancing what is right with what is realistic

Senior Systems Analyst, Global Technology Resume Examples & Samples

Relevant functional/business process experience (7 years)
IT Project experience as project resource or lead (2 years)
Knowledge of system development methodologies with experience throughout the full project lifecycle
Intermediate skills in Microsoft Office applications such as Word, Excel, Visio, and Project
Knowledge of SQL and ability to utilize ad hoc query tools (i.e. TOAD, SQL Plus) to troubleshoot system issues
Ability to influence and coordinate the efforts of others

Systems Analyst Lead, Global Technology Resume Examples & Samples

7-10
5-7
6-7

Sdet Analyst Senior, Global Technology Resume Examples & Samples

Attends project review meetings to provide input regarding all system functions and allow for planning of quality assurance testing on upcoming changes
Collaborates with internal business clients on achieving their needs during application development, in coordination with project management
Creates and publishes reports on status and results of quality assurance testing activities
Designs, tests and implements new testing tools and methods in collaboration with technical specialists and developers
Develops and maintains quality assurance test scripts, tests plans and checklists starting at project design phase, for all current and new applications. Organizes materials and acts as librarian for all quality assurance test scripts, procedures and materials
Escalates problems and issues to the project manager, and offers solutions as needed
Interfaces with developers and project managers to ensure quality of software updates
Monitors progress of testing and makes necessary changes to test plans and scripts to ensure that quality standards and production deadlines are met
Researches new testing technologies and methods, including automated testing tools in order to improve quality assurance processes on an ongoing basis
Experience developing test automation (unit , functional, and integrated), (6 years)
Strong coding knowledge and experience in Object Oriented development language, (6 years)
Experience implementing algorithms and design patterns, (3 years)
Experience developing or working with commercial or open source automation tools and frameworks, (3 years)
Work experience in software requirements, development or testing with creating and executing quality assurance test plans, scenarios, cases, checklists and scripts, (5 years)
Experience in software requirements, development, and testing activities with multiple, simultaneous quality assurance efforts, and a track record as a contributor with providing quality assurance support in an analyst capacity, including tools development and usage, (5 years)
Demonstrated collaboration on project teams and interaction with project managers, business and functional analysts, developers and the business community directly related to quality assurance responsibilities and roles, (5 years)
Experience with programming languages and script development, (5 years)
Demonstrate test management processes and technical skills, including an understanding of manual and automated test execution and performance related tools, (5 years)
Demonstrate knowledge using version control and defect tracking methods, including an understanding of associated tools, (5 years)
Knowledge of project management skills, including an understanding of project management processes and related tools, (5 years)
Knowledge of application software development life cycle concepts
Knowledge of Oracle Applications (Oracle EBS R12) and hands-on experience developing test automation suite for Oracle EBS R12
Experience developing automation scripts at User Interface, API & Database levels
Experience using the following test automation tools:- HP QTP/UFT, Oracle OATS, Tricentis TOSCA or similar test automation tools
Knowledge and Technical hands-on expertise in Oracle SQL, MS-SQL Server, T-SQL
Knowledge of Siebel Application (Siebel Open UI) and hands-on experience developing test automation suite for Siebel Open UI ver
Experience with Load and Performance test tools like HP Load Runner 12.x or similar performance test tools
Knowledge of REST services and how to test them, ability to create JUnit tests at Unit and Functional level. REST knowledge of verbs
Experience with Automation testing for Mobile Apps, developing Mobile Apps using SkyGiraffe, TethrOn etc
Organization and planning skills
Exceptional communication skills with the ability to communicate clearly and concisely, both orally and in writing - Excellent facilitation and presentation skills
Exceptional analytical and problem-solving abilities
Technical systems knowledge
Ability to manage numerous concurrent activities and tasks under time constraints
Ability to and instruct and educate others on developing applicable test plans, scenarios, cases, and scripts
Team player who exhibits effective interpersonal skills with a collaborative style
Demonstrated abilities with improving individual job skills through training, self-research and self-study
Ability to learn new technology and business processes
Strong proficiency in programming languages such as, SQL, C/C++, or other languages as required by business unit
Strong ability to understand and work with application functionality and system technology (databases, OS,etc)
Ability to influence diverse groups of individuals from technical to business teams with exceptional business savvy
Ability to translate technical terms and discussions to non-technical in order to ensure the topics at hand can be interpreted by all

Sdet Analyst Senior, Global Technology Resume Examples & Samples

Advances and improves on automation framework design features and implements automated test suites and test cases within that framework
Recommends quality improvements to automation requirements, development, and execution and assists in the development and implementation
Participates in tool selection process, making suggestions, creating proof of concept models with the tools
Participates in analysis on whether features/functions can/should be automated
Provides supervision and guidance to other SDETs, quality assurance analysts, developers, and testers
Accurately monitors and communicates test execution results
Consolidates, analyses, and debugs automated test results
Creates and manufactures test data needed for execution or database population
Follows coding and design standards and provides suggestions on improvements
Participates in the continual maintenance of code base and refactoring
Knowledge of Siebel Application (Siebel Open
UI) and hands-on experience developing test automation suite for Siebel Open UI
Ver
Experience developing automation scripts at
User Interface, API & Database levels
Experience using
The following test automation tools:- HP QTP/UFT, Oracle OATS, Tricentis TOSCA
Or similar test automation tools
Knowledge of REST services and how to test
Them, ability to create JUnit tests at Unit and Functional level. REST
Knowledge of verbs
Knowledge and Technical hands-on expertise
With Java, XML, JSON, HTTP, Jenkins, TomEE/TomCat Server Setup

Senior Systems Analyst, Global Technology Resume Examples & Samples

Production support, system maintenance, upgrades, and enhancement delivery experience (7 Years)
Experience supporting web commerce application preferred. Experience with hybris eCommerce is a plus
Jasper Reports experience is a plus
Strong ability to dig through data and databases required
Intermediate SQL writing skills preferred
Ability to understand customer order data and analytical thinking to process flow of information
Experience in web design/ coding in html a plus
Experience with Quality Center for defect tracking and test case management a plus

Senior Systems Analyst, Global Technology Resume Examples & Samples

Experience with industry leading Supply Planning and/or Demand Planning systems such as Oracle ASCP, VCP, Demantra and Logility (7 Years)
Experience with large global ERP implementations (7 years)
Progressive experience in systems design, testing and implementation within a large, global organization (7 Years)
Working in functional business area (7 Years)
Analytical and problem-solving in a fast-paced environment (7 years)
Team and project management experience, including the ability to build and lead cross-functional teams (3 Years)
Strong knowledge of Supply planning and demand planning functions
Extensive ERP application experience in planning systems such as Oracle VCP, Demantra, Logility or similar applications
Understanding of retail/quick service food industry supply chain
Advanced understanding of planning processes and forecasting
Technical skills in Analytics, SQL and reporting
Ability to work in a fast-paced and growing environment
Very Strong Negotiation and conflict management skills
Strong written and verbal communication and presentation skills, including the ability to interact with senior leadership and provide input to the decision-making process
Intermediate skills in Microsoft Office Applications such as Word, Excel, Visio, Project
Ability to use business knowledge, sound judgment, and resourcefulness to adapt existing policies to specific situations and select among varied courses of action
Ability to manage teams comprised of technical and non-technical professionals at a variety of levels

Global Technology Resume Examples & Samples

Determine/identify hardware, software faults including system and/or componentry failure
Diagnosis and fault resolution of peripherals e.g. printer’s, modems, scanners, blackberry’s
Install and configure of Windows workstations with the Banks SOE
Installation on the desktop of internally developed and standard software packages
Assist with desktop roll outs and upgrades
Support the Virtual machine environment
Trouble shoot issues which arise from software roll outs
Problem resolution and support of remote sites
Maintaining the Banks BCP environments
Escalation of issues to the Business Engagment Manager
Excellent understanding of PC hardware and peripherals
Excellent understanding of Windows SOE and service packs
Excellent understanding of Market Data Applications
Excellent understanding of Microsoft Office applications including macro level
Attention to detail

Global Technology Resume Examples & Samples

Develops a good understanding of the activities required to execute Service Management functions
Follows all guidelines and controls for the relevant processes to ensure compliance and quality
Undertakes specific functions within the relevant Service Management process as identified for the specific Service Management area
Participates in regular meetings with stakeholders, prepares and documents meetings, tracks progress
Collects, interprets and responds to changes in production data, as appropriate
Tracks the implementation of resolution tasks
Provides regular and reliable reporting of relevant data to meet management requirements
Understands thoroughly the end-to-end application support process and escalation procedures; becomes fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations)
Maintains an end-to-end view of the application and infrastructure landscape
Provides feedback and communicates results to stakeholders
Provides input and contribute in Service Management related audits
Engages with other Service Management groups to understand business requirements
Performs review of specifications
Collects, analyses and produces metrics on process data for KPIs to find out improvements
Identifies risks and issues related to the area
Provides governance to ensure appropriate planning and reporting
Actively supports achievement of Bank’s/Division’s strategy, plans and values, and ensures they maintain a clear understanding and ongoing alignment of activities with the organisation’s priorities
Demonstrates personal support to the achievement and maintenance of a high performance culture in which people management and development is a key priority. Demonstrates personal commitment to supporting colleagues within the team
Demonstrates personal commitment to the Bank’s values
Adheres to Bank Policies and Procedures and drives compliance within the team
Takes ownership for own development and career management, seeking opportunities to develop personal capability and improve performance contribution

Global Technology Resume Examples & Samples

Responsible for Services Desk, Level 2 and Incident Management activities within GFFX, Loans, Reconciliation & Derivatives Middle and Back-office Operations
Perform controlled escalation management to Business, IT management and vendor: confirm that the right people are working the issues and parties are informed in a timely manner
Regular stakeholder interactions including weekly Production status and monthly service reviews
Communication of IT Production services and tracking against service level agreement with the Business
Actively pursue service improvements and efficiencies that benefit the end user community without additional cost to DB except where supported by business and IT budgets
Drive service performance by the support vendor, confirming adherence to SLA and verifying plans exist to address deviations
Work with the support vendor to refine and improve the standard RTB service model
Monitor service performance by both Level 1, Level 2 and Level 3 support teams, confirming adherence to OLA and verifying plans exist to address deviations
Work closely with global project management teams and influence on the regional Production Support needs
Proactive problem management ensuring follow-up actions are completed post an incident ; ensuring high availability of supported applications
Ensure the production support program complies with all relevant DB standards for IT services
Weekly reporting to IT management covering progress against service improvement plans, issues and risks; identify and follow through on DB communications & dependency actions for the RTB service
A proven track record in application or/and service management is required for a minimum 3 year period, ideally in an investment bank
Previous hands-on Level 1 and Level 2 application support (in house and/or street)
Previous hands-on Technical skills with key technologies such as UNIX (Unix administration skill set), Windows Server, Database (MS-SQL, Oracle or Sybase), middleware (JMS/dBus) or Mainframe. Shell scripting and Oracle preferred
Ability to understand business processes and able to clearly articulate business impacts during incidents
Ability to understand inter-system information flow and assist end-to-end technical troubleshooting
Ability to operate with Director level business and IT management
Understanding of the underlying concepts of Production Management and Service Delivery
Clear understanding of ITIL, preferably ITIL qualified to Foundation level minimum

Global Technology Resume Examples & Samples

Strong technical knowledge in the disciplines mentioned below are essential
Excellent analytical reasoning and practical decision making, combined with an ability to communicate across a broad range of business functions and at all levels of the organisation
Strong background in using SQL ( Sybase or Oracle ) and Microsoft Office products
Hands on and proficient with UNIX / LINUX commands ,
Good knowledge of financial markets
Scripted Language; ( python , pearl , java , shell scripting etc .. )

Global Technology Resume Examples & Samples

Ensure timely, complete and accurate reporting of incoming issues and system outages within the APe support scope
Apply all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs and quality measures
Where appropriate, builds and maintains relationships with Program Management, Application Development, and Service Operations to provide a point of contact within the APe functional team for time critical, complex or regulated tasks
Provide input, as appropriate, to product / function development to ensure a superior offering in the face of changing client needs and market trends
Ensure the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions
Provide input to the design and implementation of strategies to ensure continuous process improvement and partners with management and the Autobahn Program to develop projects to deliver process and performance improvement
Participate in periodic reviews of the efficiency and effectiveness of operational processes within own area of responsibility to identify opportunities to eliminate waste and improve efficiency and performance
Work effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement
A Bachelor Degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma)
Basic analytical skills, flexible regarding production problem solving
Experience in UNIX and networks disciplines
Experience of System Monitoring, especially Geneos and App Dynamics
Familiarity with Databases and running scripts eg. SQL
Experience of operating in a service based ticketing environment
Familiarity of Apache, Tomcat and Java web technologies

Global Technology Resume Examples & Samples

IMS (Incident Management Support) – First line are the initial call handlers and will support the Level 2 Incident Manager to manage Incidents
Incident Management Level 2 – Primary focus is to manage Incidents to resolution
Incident Management Level 3 – The Level 3 Incident Manager acts as an escalation point for the L2’s and also works on project/strategic initiatives
Executes the Incident Management process tasks in adherence with Key Operating Procedures and Working Instructions
Acts as a direct escalation point for Incidents from the Incident Mgmt Support Team
Provide Global Inicident Management presence in the Command Centre as and when requested
Ascrertains and confirms the full business impact related to Incidents
Manages Severity Critical, Severity 1 and Severity 2 Incidents
Undertake all communications related to management of Incidents and resolving conflicts
Co-ordinating global conference calls to investigate and diagnose Incidents and drive resolution
Identifying and documenting key risks/process issues or concerns observed during the management of the Incident for handover to Problem mgmt
Interfaces with key stakeholders in a highly pressurised environment, with the ability to engage individuals across a range of backgrounds and levels of seniority
Supporting the continuous Service Improvement Programme
Ability to listen and understand without interruption
Good understanding of banking business
Negotiation & conflict resolution
Objective and decisive
Strong communication skills, written and verbal
Analysis & problem solving
Ability to arbitrate at all levels of the organisation
ITIL Foundation/Practitioner in Incident Management
Acceptance to work over hours and weekends in an On Call capacity
Experience of managing Global Teams
Ability to manage senior stakeholders

Global Technology Change Manager Resume Examples & Samples

Providing leadership and direction on global process standards
Maintaining a Forward Schedule of Change for clients
Managing and prioritising change conflicts in terms of change scheduling
Communicating process changes and updates to the businesses
Scrutiny of high priority and/or high risk changes
Identifying and defining standard changes and acting as the formal approval of those
Pro-active, can do approach
Personal commitment
Extensive years of working experience in IT Service Management (ITIL) process environment and 1 years within a specific process management area
Experience of establishing a new ITIL process within an organisation, including successful stakeholder management experience

Technical Director, Global Technology Resume Examples & Samples

Work with creative and technical leads to develop, debug, or extend programs for feature film production in areas such as
A good understanding of 3D computer graphics theory and practice is required
An understanding of composition, physical motion, weight, balance, texture and form is required
Strong programming skills in the UNIX/Linux environment are required. Experience with scripting languages, especially Python, or high-level languages such as C++, is required
Experience with CGI production packages such as Maya, Houdini and RenderMan is required
Education in computer science, mathematics, physics, architecture, or engineering is preferred
Experience with film, games, or other graphics production experience is preferred
Must be able to work alone and collaboratively, often with multiple tasks and under deadline pressure
Must be open to direction and able to embrace change

Global Technology Resume Examples & Samples

Collaboratively performs a range of software engineering activities including requirements analysis, software design, implementation, testing and documentation
Leads design of new functionality, including breaking down work so that it can be allocated across the team
Plays a leading role in the development of product architecture and its roadmap
Fosters collaboration and communication within the team, including leading by example and mentoring new team members
Provides expert support to the teams managing the software in production
Extensive (broad and deep) experience and expertise in software development
Specific in-depth experience and expertise in C++ software development
Broad substantial experience and expertise in Python, SQL (and relational database technology generally), and shell scripting
Significant experience and expertise in capital markets trading (preferably in equities markets), including both order and risk management, and an understanding of the business
A detailed knowledge of low level computer systems fundamentals, and specific knowledge on low latency engineering techniques
A detailed knowledge of network protocol fundamentals and distributed systems, and specific knowledge on the Internet suite of protocols (TCP/IP etc) and the FIX protocol
Enthusiasm and ability to deliver quality software in a timely manner

Global Technology Resume Examples & Samples

Market Connectivity
Order Management System
Various Technology teams throughout GT
Identify process improvements in the regional and global support models and assist in implementation
Produce MIS reports on the overall quality of services
Experience of electronic trading and/or Fixed Income businesses in Investment Banking or Financial sector

Resiliency Lead-global Technology Resume Examples & Samples

Provide regular, metrics-driven updates to executive management on program status, threats and progress
Communicate regular project status updates to the business stakeholders and senior sponsors
Drive project steering committees and influence decision making
Address project issues with the business and influence timely and successful resolution
Ensure project lifecycle and project roles and responsibilities are understood by the business, proactively managed and enforced
Proactively identify and resolve issues that would present a risk to on-time implementation of projects within the portfolio
Evaluate project and resourcing costs, develop and present business cases and budget, and influence business and technology sponsorship
Ensure full transparency on deliverables, provide weekly status updates including issues and risk items for management attention
Assess risks, costs, benefits, and dependencies of alternative decisions and approaches
Manage to a financial plan, including ensuring completion of projects on-time and on-budget, forecasting, business case development
Partner with cyber testing and simulation teams to develop new testing scenarios and develop action plans based upon results
Ensure that recovery playbooks are clearly defined, documented, communicated, adhered to, and audit compliant
Define and implement post-mortem / root-cause analysis processes -develop improved testing scenarios based upon analysis
Manage and administer GTRM confluence and SharePoint sites
Develop and manage all Tech Resiliency CBTs in the firm learning management system (minimum of 6 courses to cover policy and standards, reporting and tools)
7 + years of experience in Technology in Risk, including roles of influence and direct span of control coupled with consistent interactions with Senior Business leadership
Proven leader with successful track record driving large scale technology projects from inception to implementation
Experience in managing project and resourcing financials, and managing to tight budgets
Ability to think strategically about how to create business led solutions and ability to communicate effectively to both business and technical audiences
Ability to orchestrate and drive complex strategies and solutions
Experience with implementation of project management methodologies in a large organization
Experience managing and working with geographically distributed and functionally diverse work-groups
Proven ability to build strong, cohesive partnerships with the business, operations, technology & other key stakeholders, including external vendor partners, and work effectively in a matrix organization
Strong sense of prioritization and ability to execute against deliverables. Able to take personal accountability for key projects and issue resolution
Ability to formulate a strategy, approach and delivery plan
Proven experience in developing and presenting status reporting and metrics to senior level management
Prior experience in managing large regulatory projects is essential
Prior experience in disaster / cyber recovery planning and testing would be advantages
Knowledge of process engineering, project management, ITIL, CoBIT etc
Advanced SharePoint Development
Articulate Storyline, captivate and other eLearning tools development & LMS administration

Global Technology Leader Resume Examples & Samples

Lead a global team of technical experts. Strengthen the team by hiring and training the people. Ensure that the global technology team remains working in a safe way and improve the EHS environment wherever possible
Develop and maintain a healthy pipeline of development and breakthrough programs. Accomplish feasibility studies and execution of new product development & innovations starting with strong customer interaction to define customer needs, comprising interactions with marketing, sales and manufacturing teams to produce robustly designed products
Demonstrate the benefits of new product technologies in target applications and develop compelling data to support external product promotion, including publications at customers, trade shows, and industry conferences
Close collaboration with global product and application development teams as well as with marketing, regulatory, manufacturing and business functions
Close collaboration with production departments to optimize and improve existing production processes
Develop a solid understanding of the relevant patent landscape and obtain effective patent coverage for proprietary technology and processes
PhD in Organic, Inorganic or polymer Chemistry
Qualification in 6Sigma methodology
Proficient in basic statistics and Design of Experiment (DOE)
Excellent oral and written communications skills in English
At least 5-10 years of experience in the Pressure Sensitive Adhesive and Label Systems industry in a product development environment with proven experience leading a group of technical experts
At least 5-10 years of experience in the silicones industry in a product development role
Grounding in coatings, rheology and adhesive science
Experience with Pressure Sensitive Adhesives
Experience with Release Coatings or Label Systems

Indonesia Country Manager Global Technology Services Resume Examples & Samples

Strategy - GTS Portfolio strategy, thought leadership, solutions development, investment and resourcing
Sales and Sales Enablement - Client engagement, value proposition, account planning and sales pipeline, Sales Specialist / Partner solution training and use case development
Demand Generation - Marketing plan, Media/PR/Analysts engagement, Workshops and Seminars, Partner strategy, Joint solutions development and GTM
Financial Performance - Budget (pipeline, bookings, revenue, gross margin) and country execution

Field Services Lead-it Global Technology Services Resume Examples & Samples

Serves as source of functional understanding of processes, tools, and integration of LMDW plant equipment with IT platforms, as well as LMDW business knowledge
Coordinates and acts as SPOC for complex service requests (e.g., MES systems)
Act as SPOC for major requests and projects (e.g. MES systems)
Interacts with multiple LMDW stakeholders – Execution systems, plant engineers and technicians, and LMDW IT
Delivers and coordinates end-user services and service desk related to GTS services (e.g., desktop/printer/other hardware support, network, user access, collaboration tools, mobility, software install/maintenance)
Monitors service levels, tracks metrics, provides analytics, and ensures site health of GTS services (e.g., network reliability, availability, capacity, etc.)
Ensure compliance with all J&J corporate, GTS, and Operating Company standard operating procedures and processes through the use of Site Metrics, Compliance Checks and Reports
Ensure end user computing assets are Standard and Secure
Global Command Center (GCC) focal point (SME) for site infrastructure outages
Incident management and End User Service Request escalations
Provide L2 (Atos and Ricoh) direction and prioritization for end user services
Site communication (e.g., end-user POC, new service POC, site-level operational, cross-departmental) related to GTS services
Service Reviews and Availability recording and reporting
IT to IT requests generation and management
Coordinate site based changes according to the GTS and local OpCo Change Management Processes
Site Reliability Assessments - identify infrastructure GAPS, costs and remediation
Performs site-level DR, BCP, CMDB related to GTS services
Local support for audits and HR investigations related to GTS services
Risk, security, vulnerability, and compliance management related to GTS services
Local/site-level asset planning, purchasing, deployment and decommissioning related to GTS services
End user knowledge (e.g., training, technical writing) related to GTS services
VIP services related to GTS services
Supports GTS financial reporting and analysis of site infrastructure costs
On-site Technical Architecture
Specific needs e.g. MES support, ICE/Automation Network Support
Interacts with LMDW personnel to problem-solve future-state requirements
Serves as source of functional understanding of processes, tools, and integration of LMDW plant equipment with IT platforms (e.g., Wonderware, Camstar, OSIPI, Weerum), as well as LMW business knowledge
Interacts with multiple LMDW stakeholders –Execution systems, plant engineers, technicians and BU IT
6 years of working knowledge of Manufacturing and Research applications
Experience in multiple technology service towers such as server, storage, virtualization, web, messaging, databases, WAN/LAN, MS Windows, Desktop computing hardware and software
Familiar with standard concepts, practices, and procedures associated with the ITIL framework
Agile training would be preferred
Experience with financial budgets and planning
Bachelor’s degree or 6 years of equivalent knowledge
Knowledge of ISA 95 and ISA 99 standards
Excellent communication skills (oral, business writing, presenting and listening)
Strong customer focus and service orientation
Strong data analytics skills
Ability to navigate and produce results in a global, matrix organization
Occasional domestic travel may be requiredInfo Technology

VP, Head of Global Technology Resume Examples & Samples

Engineering education with an entrepreneurial mindset
Proven experience in driving technical teams across a variety of technology areas. Hands on work experience in developing products for the consumer, automotive, infrastructure or medical device markets is a plus
Project-oriented experience across multiple industries/markets and on a variety of business arrangements. Experience working with and integrating 3rd party technologies from start-ups or large enterprises, managing the definition of key business principles and contractual terms
Excellent communication and negotiation skills
System Architecture, Hardware and Software development experience
Experience in releasing products to volume production
Ability to present with impact in public events
Strong team player with excellent relationship capabilities
Highest personal and professional values and willingness to travel
MBA is a plus
Product management background is a plus

Global Technology Sector Chair Resume Examples & Samples

Consummate collaborator and partner
Technology sector expert
Proficient across both brand marketing and corporate communications, digital and traditional, B2C and B2B
Global citizen
Self-aware
Creative force
Business development mindset
Convicted confidence in counseling (internal and external)
Ability to listen, distill, and advise
Not afraid to dirty their hands – a leader who does…
Strong TEAM player…and a creative force

Elavon Global Technology Readiness Analyst Resume Examples & Samples

Consults with business lines to identify business impacts, recovery time objectives, and strategies for the continuation of mission-critical business functions and applications/systems during an interruption
Assists in the development and exercising of business/technology continuity plans
Provides consultation, guidance, and oversight to business lines in the area of business and technology continuity planning and testing
Provides support and expertise during live events
Conducts, communicates, and maintains lifecycle planning and business impact analysis
Assists business lines in identifying and quantifying potential impacts resulting from disruptions and disaster scenarios
Supports business lines in relationships with audit and government regulators on business/technology continuity planning issues
Develops, enhances, and disseminates information on business/technology continuity processes, standards, and initiatives; and
Serves as subject matter expert in the area of business/technology continuity planning for vendor risk management and business change risk assessments
Bachelor's degree or equivalent, relevant work experience
Six years of project management experience and/or business continuity/disaster preparedness
Intermediate knowledge of applicable laws/regulations (domestic and international)
Ability to interact effectively with staff at multiple levels in the organization (entry level positions through the Vice Chair)
Ability to identify and resolve / escalate complex problems with minimal guidance
Background in process/procedural documentation
Strong PC skills, particularly word processing, spreadsheet and data base software (Microsoft Office Suite)
Excellent Verbal and written communication skills
Strong process facilitation, project management, and analytical skills
Priority consideration will be given to current Elavon employees who have a broad understanding of the business, with experience in areas such as risk and compliance, business line planning or business continuity, high-level project management, and/or understanding of enterprise-wide systems
Experience designing, developing, implementing, and maintaining business continuity programs
System and technology (infrastructure, telephony, IT security, or DR) experience
Fluent in written and verbal Spanish

Manager Global Technology Resume Examples & Samples

Innovation – Foster a culture of innovation and thought leadership. Cultivate innovative concepts and provide opportunities to transform ideas into technology solutions
Strategy & Roadmap – Accountable for strategy and capability roadmap (translating capabilities into technology solutions) for area of responsibility
Solutions Approach – During project definition/initiation, accountable for defining high-level, shared vision/approach. Thoughtfully coordinate the deployment of technology solutions to ensure an exceptional end-user experience
Communication - Communicates effectively with positive impact. Listens attentively, processes, and takes appropriate action. Facilitates the discussion of conflicting issues between individuals and across groups
Expresses ideas clearly in documents and written communications. Plans communication that is clear in purpose, and key messages while considering audience needs
Business Partnership – Advocates and aligns business objectives with technology strategies to deliver solutions enabling strategic business initiatives and delivering operational efficiencies
Relevant technology experience (years 10+)
Relevant functional, business, and/or industry experience (years 5+)
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful
Outcomes in cross-functional projects and activities
Strong knowledge and demonstrated application of all facets of systems development lifecycle and
Technology operations
Collaboratively and objectively assesses benefits, costs, and viability of proposed solution options and drives
Alignment across a diverse group of stakeholders
Leadership in the utilization of user-centric design concepts in conjunction with agile prototyping,
Development, and testing to deploy highly engaging technology solutions to the end user
Strong experience in application configuration management
Ability to leverage business knowledge, sound judgment, and resourcefulness to determine appropriate
Course of action in challenging, ambiguous situations
Strong written and verbal communication skills. Ability to engage

Global Technology Analyst Resume Examples & Samples

B.S. Computer Science or Information Technology
Minimum 5 years of technology support/configuration experience required preferably in consumer facing applications or database management
Application management related to this position focus on areas such as: Customer databases, social analytics, reporting, automation, knowledge management, etc
Ability to be a collaborative team player including working via telephone conference with Global teams
Strong communication skills (written and verbal) are necessary
Governance and change management experience in the areas of validated environments
Think creatively on solutions
Strong external consumer and internal customer service focus
Interest in emerging technologies, and their application in the consumer service space
Experience, exposure and understanding of telecom applications
Contact Center Experience desired
Preferred system experience includes: Wilke-Global Consumer Response System (CRS) v9.8, INCITE Reporting Tool, SMART (Social Media Monitoring Tool), Web Chat deployments, Astute Solutions, Application Program Interfaces, HTML, SMS, and other web and mobile apps)

IBM NZ Global Technology Services Leader Resume Examples & Samples

Solid Experience in the technology sector
5+ years in senior leadership role
Sales management experience and direct accountability for management of a business model
Demonstrated leadership capability with experience developing and implementing strategies
Strategic thinking, strong analytical ability and sound commercial judgment
People management and teambuilding skills
High level of energy, self-motivation and resilience
Highly collaborative to deliver country and team goals
Proven change leaderships skills
Demonstrated experience of working in Agile environment

Global Technology Resume Examples & Samples

Develop, improve, implement and deliver superior Network Deployment service to the Client's infrastructure
Provide timely incident resolutions support to Level 1 and Level 2 engineers on network incidents
Lead resolution and analytical activities on high impact incidents, working with various operations support groups
Review high risk and high impact changes to ensure correctness of configuration, impact analysis and conformance to global standards
Escalate issues and/ or outages to regional and/ or global engineering
Perform pre and post checks on network / firewall changes
Supports and perform deployment of DB enterprise network
Position will have broad business contacts globally, and across all major business lines
Broad regional and global exposure with other operational and deployment groups
Develop and tracks solutions to existing control issues, and ensuring ongoing self-identification of control issue
Good interpersonal skills - with peers and business users
Produce monthly achievements report for management view
Strong working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies (including MPLS, DWDM, SDN, Internet); and Secure Networks like Firewalls
Strong working knowledge of routing protocols (e.g. OSPF, BGP, RIP, etc)
Able to work under stressful situations
CCIE Certification is desirable
2+ to 3 + years work experience with Cisco Firewall, Juniper and Checkpoint security product
Command of Basic Unix knowledge

Global Technology Resume Examples & Samples

Provide level 2 production services for Shared Services Applications across WebSSO/Loglogic/RBAS Global infrastructures
Understand support process (as per ITIL) and escalation procedures, become fully conversant with all support tools that will be used to provide effective support
Need to review application/platform changes and ensure all mandatory artefacts attached so that risks associated with change are understood and mitigation done
Need to resolve Incidents and Service requests including onboarding of new applications to Web Single Sign on
Will be responsible for the Problem management process and will need to ensure that tickets are closed diligently
Ensure that defined CTO Production service operations and support processes are adhered to by the team. Make improvement recommendations where appropriate
Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure and third party systems / data providers & vendors
Manage relationship with clearing vendor team, ensuring the work they are doing is optimized
Group email management and take ownership to track & resolve issues coming via mail
Provide support for the on-boarding of new client applications onto the production by ensuring that NFRS are documented and followed
Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required
Weekend coverage needs to be provided on Rota basis
4-6+ years working experience in financial institution in providing IT support and dealing with business users on support or requirement gathering
Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels. Relationship management skills
Experience working with virtual and global teams / Intercultural awareness
Broad ITIL / best practice service context within a real time distributed environment (ITIL v3 foundation desired)
Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract and patch data in Oracle databases. Familiarity with JAVA and .Net
Experience of Monitoring tools such as Geneos, Netcool, Tivoli

Global Technology Resume Examples & Samples

Providing a 24x7 Incident Management Support function. via the ‘Follow the sun principle
Providing a 24x 5 Incident Management Function (with on-call Weekend support), facilitating and managing business impacting and potentially business impacting Incidents (Priority Critical, Priority 1, Priority 2 & Priority 3- Critical)
Providing consistent, accurate and timely stakeholder communication of managed Incidents, active and resolved
Provision of Incident reports and associated management commentary
The provision and maintenance of Key Operating Procedures aligned to Deutsche Bank’s Production Policies
Providing Incident Management process and tool training and training material (presentations, guides, e-modules)
Management of Incident management and Major Incident Escalation governance processes and service improvements
Ensuring the timely update and management of the GIM Dashboard: Command Center
Management of Low Severity Incidents
Scribe & record all details during Incident Management bridge calls and support L2 Incident Manager when requested
Document timeline of key elements during an Incident with clear status & ownership to aid handover to Problem Management
Provide Communication through verbal or written updates to Incident Manager when requested
Undertake Hierarchal and Functional Escalation
Adhere to Incident priorities and escalation procedures
Continuously update work instructions
Prepare Incident Managers handbook, regular updates and maintenance, including Incident Reporting Guidelines & Incident Manager Reference Guide
Follow process metrics
Documentation of risk and compliance issues and indicators
Experience in managing Incidents
Excellent communication, written and verbal
Business & Product knowledge
Ability to handle conflicting situations
Very good time management and organisation skills
Required to work shifts and weekends
Ability to lead virtual teams
Ability to translate technical detail into business language

Offering Manager Global Technology Services Resume Examples & Samples

Exceptional problem-solving skills, comfort with numbers and an ability to untangle complex issues through systemic thinking
Proven communication skill
Fast learner and constant focus on knowledge enhancement
Ability to build and nurture networks (both internal and external)

Global Technology Resume Examples & Samples

Provide level 2 production services for Shared Services Applications within the Compliance and Anti-Financial Crime department
Need to resolve Incidents and Service requests
Will need to participate in Incident management process in person and follow escalation processes along with sending notification to clients periodically
Drive the development and implementation of the tools and best practices needed to provide effective support
Gain detailed knowledge of all business flows, the application architecture and the hardware configuration for supported applications
Ensure timely delivery of key data feeds within SLA's. Consistently achieve maximum availability (up time) for critical functionality
Perform reviews of all open production items with the development teams and push for updates and resolutions to outstanding tasks and reoccurring issues
3-4+ years working experience in financial institution in providing IT support and dealing with business users on support or requirement gathering
Getting things done in large organizations – understanding of where to use processes and how to build and operate a network
Ability to manage ambiguity, risk, and changing direction of projects and strategies

Global Technology Services Resume Examples & Samples

Serve as the global program manager and champion for the Client Value Plays driving defined quarterly pipeline objectives
Liaison with the GTS sales teams to understand and defined route-based sales plays requirements for the CVP program
As the senior team member, collaborate and direct the extended CVP enablement team members to drive best-of-breed program results
Lead the program management system for CVP quarterly guidance, plan/performance reviews, communications and associated metrics reporting
8-10 years of marketing, sales enablement and/or sales experience in IT industry
Excellent listening, oral and written skills
Teaming – able to work effectively in a matrix environment
Marketing, sales enablement or sales experience in IT industry

Global Technology Resume Examples & Samples

The providing of technical advice around the applications
Ensuring that all issues are recorded and tracked in accordance to policy
The reviewing and ownership of all outstanding issues
Management and communication of major production incidents
Oversight into the release of change into the production environment
Active participation in regular capacity and continuity reviews
User queries and Training
Liaising with development teams on new application handover and 3rd line escalation of issues
Application roll outs activities (may include some weekend activities)
One year or more working in Financial Industry environment
Good understanding of FX/Money Market products and business flows
Ability to conduct Level 1 diagnostics analysis and trouble shooting
Confidence in the knowledge that they have and ability to communicate
Ability to conduct testing of new releases
Documentation skills
Proven ability to set and meet deadlines
Ability to liaise with users at all levels including Front and Back Office in a number of Deutsche Bank locations
Ability to work as part of an existing support team
Ability to multi task / manage multiple projects
Understanding of the Project Life Cycle and release procedures
Must be able to act under pressure
Must be able to work on local public holidays as and when required by the business
Must be able to work in shifts rotation - Monday 5am trading starts, the team as a whole provide support coverage from 7.30am to 6.30pm
Practical knowledge of Oracle SQL languages
At least basic Unix skills
Knowledge of scripting language, e.g. Shell scripting
Familiarity of Apache, Tomcat and Java web tech is a bonus

Global Technology Transfer Director Resume Examples & Samples

MBA or equivalent preferred. Bachelor’s Degree in engineering, Pharmaceutical Chemistry and Technology or related field required
10+ years of combined Pharmaceutical Experience in technical or project management roles (e.g. QC, technical services, formulations, production, engineering), and Technology Transfer or Business Management
Excellent knowledge of Good Manufacturing Practices (GMP)
Effective interpersonal & managerial skills
Ability to work on multiple projects simultaneously
High leadership level, teamwork and inspiration skills
Proficiency English level
Multicultural agility
Availability to travel 25-50% of the time

IT Global Technology Services Manager Resume Examples & Samples

Clarify requirements, design, build, test, and implement SAP GRC-related systems and solutions
A minimum of a Bachelor’s degree is required
At least 8 years of ABAP, Technical SAP Security, SAP GRC (configuration & implementation), GRC Reports and Report Processing
5+ years of Identity & Access Management experience
5+ years professional work experience, mostly providing IT services and solutions in a complex global enterprise
5+ years technical & functional experience with SAP GRC rule set development and customizations, business role management & risk identification
GRC installation/implementation experience with a strong understanding of

Global Technology Resume Examples & Samples

Front, Middle, and Back Office and Compliance users
Service Level 1 offshore Support teams
Global Technology onshore & offshore Development teams
Various Infrastructure Vendor Teams
Communicate outages to business and IT teams
Strong background in using SQL ( Sybase or Oracle )
Hands on and proficient with UNIX / LINUX commands
Scripting Language; (Shell Scripting, Perl )
A desire to work in Service Management role in a dynamic financial services environment is a necessity for this role, there is often a great deal of urgency associated with resolving incidents and candidates need to be able to prioritise proactively when resource conflicts arise
Ability to work under pressure in a fast moving production environment
Confident in dealing with senior members of Front office, other business functions and IT management
Good communication skills – ability to liaise with both Business and IT users in a clear manner
Strong problem ownership skills and attitude Preferred Prior experience in a Client Services / Production Managements role
Degree Level
IT / Business Specific

Global Technology Resume Examples & Samples

Knowledge of or experience of working within complex systems in large organisations
Finance industry experience or other industry involved in large scale real time messaging and batch processing
Ability to read and write scripts in common languages (Shell/Perl/Python)
Experience of working in global virtual teams and in matrix structures
Support experience on trading applications/client connectivity/market connectivity
Specific technical capabilities around unix, linux, wintel or databases
ITIL V3 Foundation Certification
Experience on FXPB, OTC Clearing client clearing and reporting platforms
Bachelor Degree in IT/ Computer Science/ Engineering related disciplines

Global Technology & Standards Resume Examples & Samples

Bachelor's degree in engineering
Minimum 5 years of experience on the Technology domain (Product, Tooling and Equipment, Process, Materials)
Understanding of the systems where his/her technology domain is involved
Experience in industrial automation & robotics
Scientific approach (6 sigma, etc.)
Standard PC software knowledge (MS Office, etc.) and comfortable with digital tools
Flexibility for frequent business travel
Minimum bi-lingual (English required)

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