Client Technology Resume Samples
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Client Technology Resume Samples
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8740 Ricky Fields
Dallas
TX
+1 (555) 160 5864
8740 Ricky Fields
Dallas
TX
Phone
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+1 (555) 160 5864
Experience
Experience
Los Angeles, CA
Engineer, Client Technology
Los Angeles, CA
Mitchell-Ortiz
Los Angeles, CA
Engineer, Client Technology
- Perform asset management and reporting on hardware / software inventory
- Responsible for providing technical support for Windows OS/MAC OS X for the Corp environment
- Design, create and troubleshoot Group Policy Objects (GPO) managing the security and configuration of Windows OS/MAC OS X
- Adherence to IT policies and procedures to ensure consistent quality of service (QoS), Critical Success Factor (CSF), and Key Performance Indicator (KPI)
- Serves as an escalation point for the Helpdesk and Desktop Support
- Continually stays up to date with Windows OS /MAC OS X desktop operating system technology and trends
- Strong knowledge of enterprise desktop architecture components. Active Directory, Casper, DNS, DHCP, VPN, Anti-Virus (TrendMicro), BigFix (Patching)
Boston, MA
CIB Tech-client Technology
Boston, MA
Brown, Schultz and Green
Boston, MA
CIB Tech-client Technology
- Work with the development manager and other developers within the program to develop estimates
- Establish and maintain working relationship with: LOB technology, business, product team, IRM, legal, and compliance
- Perform QA testing and enter/manage defects in JIRA and/or SharePoint
- Define and perform smoke test for release testing
- Create a full description of the platform’s current state and document it in SharePoint, thus creating centralized platform description repository
- Work with application teams to elicit help documentation, standardize get up into JPMM (one pager quick start guides to start)
- Plan and execute testing activities signoff
present
Philadelphia, PA
Director, Enterprise Client Technology
Philadelphia, PA
Osinski, Pagac and Marvin
present
Philadelphia, PA
Director, Enterprise Client Technology
present
- Drives, manages and executes the business and revenue goals
- Work from home and travel 70%
- Manage a remote team of 5 – 10 Engineers
- Provide technical thought leadership to internal and external contacts
- Develop tactics to achieve goals defined by senior leadership
- Manage a technical team of 5-10 Enterprise Engineers
- Proven success mentoring Engineers
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
The University of Texas at Austin
Bachelor’s Degree in Computer Science
Skills
Skills
- Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
- Proficiency in programming languages such as C/C++, Java, Ruby, or Python with a strong base in object-oriented design and development
- Ability to handle multiple competing priorities in a fast-paced environment
- Demonstrated capability to learn and implement new technologies at short notice
- Excellent verbal and written communication skills
- Strong business and technical vision
- Deep hands-on technical expertise
- Experience with Web server technologies such as Ruby on Rails
- A deep understanding of software development in a team, and a track record of shipping software on time
- 2+ years people management experience
15 Client Technology resume templates
Read our complete resume writing guides
1
CIB Tech-client Technology Resume Examples & Samples
- 8 years of hands-on experience in developing, enhancing and maintaining enterprise-class applications using Java/J2EE
- Hands on experience is designing and developing large client facing applications
- Strong foundation in Object Oriented Programming and Design Principles (OOP / OOD)
- Use object-oriented techniques and software engineering best practices including design review, code review, unit-testing, and re-factoring
- Understanding and implementation of test-driven development
- Prior knowledge/experience with Java Frameworks and technologies, including Spring, Hibernate
- Candidate should have many years of experience working professionally with HTML, JavaScript, CSS, with a solid background in MVC programming and JavaScript patterns
- Current experience of developing web applications with ExtJS4 and Sencha Touch framework
- A strong knowledge of client-side libraries such as jQuery, AngularJS,
- Have ample experience in improving cross browser performance & security issues
- Strong understanding of Web architecture and technologies
- Previous experience working with UI Frameworks/languages/Web Development
- Technologies such as JS Frameworks - JQuery, EXTJS, or HTML5 / CSS3
- 2 years Oracle 10g/11g based RDBMS development experience using stored procedures, SQL, PL/SQL
- Candidate should have experience with REST API and JSON API
- Experience building reusable JavaScript components
- Experience debugging and optimizing web apps
- Knowledge of developing mobile based applications
- Solid understanding of development using SCRUM and Agile practices
- Experience in developing database-driven RIA in Javascript is a plus
- Experience with Node.js and Openfin is a big plus
- Knowledge of upcoming technologies like Ember JS, Backbone JS, CSS3 with be a huge plus
2
CIB Tech-client Technology Resume Examples & Samples
- Build, manage and expand scalable infrastructure and platform to collect and process large amounts of data (structured and unstructured)
- Ensure leverage of common tools, data and process to allow development team to become self sufficient to drive successive effort
- Define relevant standards, processes and best practice and incrementally deploy infrastructure that can serve as basis for all future analytics projects
- Lead the development and delivery of BigData Core Platform
- Deliver Analytics Core services using BigData technology to help deliver sales business objectives
- Design data and information security
- Hands-on experience in Hadoop and MongoDB
- Extensive programming experience in Java
- Experience in Python, Perl
- Experience in big data ETL, distributed data stores
- Knowledge in query languages (e.g. SQL, Hive)
- Experience in Linux systems
- Hands-on experience creating web service
- Experience in Hbase, Cassandra
- Knowledge of Spark
- Knowledge of RDBMS JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran
3
CIB Tech-client Technology Resume Examples & Samples
- Coordinate Level 3 support activities working directly with Application Development SMEs
- Monitor the L3 support queue for all Support Requests
- Provide initial investigation by using admin tools and logs
- Track support tickets (Alacrity is the tool used for ticket management) for each request
- Handle Hand-off of Alacrity tickets to L3 from L2
- Take ownership of each ticket to ensure end to end completion
- Work with the Application development SMEs to resolve problems
- Publish weekly dashboard of L3 statistics (number of tickets, time taken, how many follow SLA, tickets per component)
- Analyze the data to determine the areas of improvement
- Assign the ticket to the appropriate SME
- Work with L2/L1 support to reach out to a customer to troubleshoot the issue
- Manage the technology aspect of all the applications that are part of the JPMM platform or want to become a part of it. The responsibilities will include the following
- Coordinate AD releases, components involved, manage hour by hour plan for the releases
- Work with AD teams to ensure application architecture adheres to the defined JPMM standards
- Work with application development teams to optimize and facilitate the process of application entry, exit, and ensure all applications take maximum advantage of the platform core features
- Supervise penetration and other security tests on the platform and its applications, work with the application development teams to get to the root cause of the reported security issues, and champion security best practices as a result of these exercises
- Regularly communicate application status to all impacted project and initiative stakeholders
- Establish and maintain working relationship with: LOB technology, business, product team, IRM, legal, and compliance
- Excellent communication and technical writing skills including the ability to summarize and identify key messages targeted to both technical and non-technical audiences
- Ability to motivate and influence both business and technical communities, as well as consult with and advise clients and vendors
- Strong knowledge of technology- financial services experience required
- Strong process mapping and large dataset analysis skills
- Excellent Microsoft Office skills, especially SharePoint, PowerPoint, Word, Excel (with functions) and Visio
- Experience with JIRA, Confluence, HP Quality Center, Alacrity, or other defect tracking system
- Ability to work independently and multi-task
- Minimum 3 years of experience as a Project Manager, Business Analyst or Product or Application Development in financial industry
- Experience with JIRA defect tracking system
- Experience with Alacrity System
- Investment Banking Experience
- OWASP Top 10
4
CIB Tech-client Technology Resume Examples & Samples
- Hands on proficiency with the following tools/skill sets are required: Informatica, Oracle and UNIX scripting
- Oracle performance tuning, Indexing, partitioning strategies experience
- SDLC lifecycle experience leading development efforts within data warehouse environment with complex dataflow and data integration from multiple sources with different integration strategies (push vs pull, file vs database, etc.)
- Knowledgeable with data warehouse concepts such as: SCDs, star schema, hierarchy, aggregation
- Demonstrated ability to understand and work effectively within complex IT environment containing onshore/offshore model, multiple development and testing environments, sharing of environment with multiple teams, load balancing and disaster recovery setup
- Knowledge of one or more of the followings would be a plus
5
CIB Tech-client Technology Resume Examples & Samples
- Must have a Bachelor’s degree or higher from an accredited university
- Hands on proficiency with the following tools/skill sets are required: Informatica, Oracle and UNIX scripting,
- Knowledgeable on data warehouse concepts such as: SCDs, star schema, hierarchy, aggregation
- Knowledge of one or more of the followings would be a plus: Vertica, Autosys and star schema-based reporting
6
CIB Tech-client Technology Resume Examples & Samples
- Full-time business analyst within the Client Intelligence Technology Group (IBIE -WCP) who will be a liaison between business sponsors and the development team
- Will partner with business sponsors and technology to provide data and business analysis, translation of business requirements to functional and technical requirements ensure constant communication between technology partners and sponsors
- Good communication skills (written and verbal) - must be comfortable coordinating discussions and effectively communicating across multiple levels of management, business sponsors, users and technology partners
- Good understanding of financial services industry
- Knowledge in SDLC and application development best practices
- Demonstrated ability to translate business requirements into development specifications and test scenarios
- Demonstrated ability to understand complex data flows and highly integrated IT environment
- Strong ability to multi-task
- Proven ability to work well in a fast paced and challenging environment, independently or within a team
- Proven ability to identify issues quickly and offer solutions
- Data warehouse experience including advance understanding of data warehouse concepts such as: SCDs, star schema, hierarchy and aggregation would be a major plus
- Hands on report writing using Cognos or Business Objects and SQL experience preferred
- Project planning to include the definition of scope, ensuring that functional and technical design are consistent with the strategic direction
- Documentation of functional specifications, application & process overviews and data flow diagrams
- Work with the business to help define requirements and priority
- Work with the development manager and other developers within the program to develop estimates
- Backlog Management
- Maintain requests in JIRA and manage life cycle of requests with business sponsors and technology partners
- Data Analysis
- Understand data subject areas
- Define SQL queries to analyze warehouse data and/or align to requests
- Align warehouse data to business requirements
- Define use cases and test scenarios and review with business
- Perform QA testing and enter/manage defects in JIRA and/or SharePoint
- Organize UAT testers and manage defect list
- Plan and execute testing activities signoff
- Release Management
- Document and review release notes
- Define and perform smoke test for release testing
- Provide regular status reports to business sponsors and technology
7
Cib-client Technology Resume Examples & Samples
- Strong industry experience in Java and SQL (Oracle preferred). Spring Framework (including MVC), XML and J2EE essential
- JUnit or other testing framework experience
- Timescale estimation
- Strong communication
- Software management process, preferably Agile (Scrum), Test Driven Development
- Software management tools including Subversion, Maven, Jenkins
- Experience of working in globally distributed teams
- Continuous Build management
- Tomcat
- Integration Frameworks (specifically Mule)
- .Net (specifically C#)
- JavaScript Frameworks (ExtJs)
- Financial/Investment Bank experience
8
CIB Tech-client Technology Resume Examples & Samples
- Create a full description of the platform’s current state and document it in SharePoint, thus creating centralized platform description repository
- Keep SharePoint Online Documentation updated with changes during new releases
- Work with application teams to elicit help documentation, standardize get up into JPMM (one pager quick start guides to start)
- Gap analysis of missing Application Inventory / Onboarding Form info for all existing apps on the platform
- Work with various lines of business to create business and functional requirements for the core platform
- Update Application Inventory deep dive pages on sharepoint
- Weekly reporting to stakeholder groups on JPMM team updates / progress / scope changes
- Create API documentation for data services and shared services of the platform and educate application team owners on proper way to leverage the shared APIs
- Work with application teams to identify cross platform shared services opportunities, such as application workspaces, enhanced search and alerting functionality, and provide full business and functional specifications for these services
- Participate in the requirements and business analysis aspects of application and platform integration, such as tightly integrating Worldwide Securities Services current portal with the JPMM platform
- Post implementation review and post mortem
- Bachelor’s or Master’s degree in technical discipline
- Strong Technical writing skills
- Excellent Microsoft Office skills, especially MS Project Plan, PowerPoint, Word, Excel and Visio
- Strongknowledge of technology
- Ability to create Business Requirement Documents (BRD)
- Ability to create Functional Requirements Documents (FSD) based on BRD
- Strong process mapping skills
- Strong communication skills including the ability to summarize and identify key messages depending on the audience
9
CIB Tech-client Technology Resume Examples & Samples
- Flex Component Development
- Flex Memory and Performance Optimization
- Flex Module Development
- Flex Unit testing
10
CIB Tech-client Technology Resume Examples & Samples
- Strong UI framework skills (ExtJS orAngularJS), Java, J2EE, Spring, Unit testing, SQL and stored procedures, UNIX Solaris/Linux
- Experience in CRM tools, Agile Methodologies, Oracle, SOAP and REST Web Services
- Strong communications skills are important for this role
- Experience in CRM tools, software development lifecycle methodologies, database technologies would be an advantage
- Experience in CRM tools, software development lifecycle methodologies, and database technologies would be an advantage
11
CIB Tech-client Technology Resume Examples & Samples
- Strong Java, J2EE, Spring, Unit testing, SQL and stored procedures, UNIX Solaris/Linux
- Experience withUI frameworks including Flex, ExtJS, AngularJS or other responsive JavaScript UI frameworks would alsobe an advantage
- Experience in CRM tools, software development lifecycle methodologies, database technologies, and UI frameworks (Flex in particular) would be an advantage
12
CIB Tech-client Technology Resume Examples & Samples
- 5 years of extensive hands on experience with installation, configuration, tuning and script development Oracle golden gate Active-Active Replication
- Experience with CDC configuration with heterogeneous data bases
- Experience routing the Trial files to heterogeneous databases and messaging layer spread across the different geographical locations
- Should be able to support the bi-directional configuration with multiple replication topologies
- Expert skills understanding the current distribution mechanism built using Informatica, PL/SQL, jill Scripting
- Experience with Oracle Golden gate Veridata
- Experience with Informatica Data replication suite
- Bachelor's degree in Computer Science or equivalent experience
- Exposure to SOA distributed architecture and Strong architecture, analysis, design, coding, and code review skills with java applications
- Strong communication skills with the ability to interact with business analysts, project managers and development teams
- Demonstrated experience working with, and across, multiple teams in a global organization
- Essential Skills
- Oracle Golden Gate 11g/12C
- Oracle Golden gate Veridata
- Informatica PWX CDC configuration and development
- Database – Oracle, NoSQL Databases
- Experience in Oracle PL/SQL development and designing data model
- SQL performance tuning, and debugging skills
- Defensive Programming e.g. prevention of cross-script attack, sql injection etc
- Familiarity with Pentaho data integration services and ETL
- Experience with NoSQL databases
13
CIB Tech-banking Client Technology Resume Examples & Samples
- Participate in requirements gathering sessions
- Perform analysis to supportdevelopment of functional designs
- Translate functional designs intotechnical design specifications
- Code from technical designs (adhering to standards)
- Unit test (including building automated unit test scripts)
- SupportQuality Assurance team in testing
- Analyze and fix defects
- Support Performance Test team
- Support deployment
- Provide 3rd-level production support, as needed
- SDLC knowledge - Proficient
- Agile Development Methodoloy - Proficient
- N-Tier Application development - Proficient
- Business Analysis - Intermediate
- Business Applications Knowledge - Intermediate
- Solid experience in UML and Design Patterns - Proficient
- Solid experience in design, coding, testing and debugging techniques using Visual Studio 2010 or higher - Expert
- C# Web/Web Services/Windows Application Development - Proficient
- ASP.NET, .NET Framework 4.0, XML, TOAD - Proficient
- Strong SQL knowledge / Oracle experience (SQL Plus, PL/SQL) - Proficient
- Technical Problem Resolution – Proficient
- IIS 7.0 - Proficient
14
CIB Tech-client Technology Resume Examples & Samples
- Strong understanding of SOA distributed architecture and experience building high volume systems with real time performance and read and write capabilities
- Extensive experience in Java/J2EE and JMS based messaging
- Extensive hands-on experience with SOA technologies such as JMS, ESB (Mule/Camel), REST and SOAP webservices
- Experience building Service oriented architecture
- Experience with Application Frameworks like Spring and Hibernate
- Knowledge ofRDBMS
- Experience inperformance analysis and tuning of SQL and web application
- Extensive hands on experience in developing and architecting enterprise applications and solutions throughout the entire project lifecycle
- Familiarity with HTML 5, Javascript frameworks
15
CIB Tech-client Technology Resume Examples & Samples
- 9 years of extensive hands on experience in developing and architecting enterprise applications and solutions throughout the entire project lifecycle
- Strong architecture, analysis, design, coding, and code review skills with java applications
- Java/J2EE, JMS based messaging, Multi-threaded programming, SOAP/REST Services, XML, Service oriented architecture, Cache solutions, Design and Enterprise Integration patterns, unix shell script
- Application Frameworks - Spring MVC, Spring Data, Hibernate, EIP Frameworks, Spring Security, MyBatis
- SOA – JMS, ESB (Mule/Camel), REST and SOAP based services using JSON/XML
- SQL performance tuning, web application performance analysis and tuning, analyzing performance metrics
- Debugging skills – Java, web app and SQL debugging
- Familiarity with HTML 5, javascript frameworks – EXTJS, AngularJS, GWT
16
CIB Tech-client Technology Resume Examples & Samples
- At least 5 years of Core Java and J2EE experience
- Spring framework, JSP/JQuery/HTML and MVC design/development
- Excellent Sybase and Database design, SQL
- Object-oriented design and coding practices / Design Patterns
- Work experience on application development in financial institutions
- Perl/Unix scripting experience
- M.S degree in Computer Science or Mathematics preferred
- Excellent problem solving / investigation abilities
- Good project and time-management skills
17
IB Tech-global Head of Client Technology Resume Examples & Samples
- Support for the Sales process which includes acting as the focal point for RFPs for new business proposals and providing demos of client facing technology and training in that technology to prospective clients
- Support for the onboarding process when new deals are won to ensure that the technology scope and solutions agreed during the RFP are delivered and that technology integration requirements are met
- Managing a team of Technology Relationship Managers for Top Tier clients. These TRMs act as the face of JPMC Technology for our critical clients and participate in service reviews, act as an escalation point for key service issues (including follow-up on incident reports and lessons learned), act as an initial contact point for discussions around key change activities and co-ordinate connectivity and integration changes across that client base. They also act as the voice of the client within the JPMC technology organisation and communicate back to the client on the strategic goals, key projects and overall technology themes into the key clients
- Manage the US CTM team of ~14 people on a daily basis
- Manage the regional leads of the global CTM team to ensure consistent processes are followed where appropriate and we leverage fully the global skills and capabilities of the team to address regional requirements and concerns
- Minimum 10 years of IT experience and related management experience in multiple business and technical processes
- Experience of leading teams of similar size and complexity
- Experience in a client facing role (external or internal)
- Experience in a production support or similar role would be advantageous
- Understanding of Project Management methodologies and tools
- Knowledge of connectivity and technology infrastructure would be advantageous
- Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes
- Strong knowledge of relevant applications and development of life cycles
- Knowledge of business and technology trends
- Strong influencing/negotiation skills
18
CIB Tech-client Technology Resume Examples & Samples
- 5+ years experience on performance testing especially on infrastructure related
- Expert in Performance testing tools such as Load Runner and others
- Some Java, JSP and other scripting language
- Some Messaging technologies such as tibco/mq/nirvana
- Splunk or other dashboard or reporting tools
- No SQL database such as Mongodb/Couchdb/HBase
19
CIB Tech-client Technology Resume Examples & Samples
- 5+ years experience on QA testing
- Expert in testing tools such as JIRA
- SQL database such as Mongodb/Couchdb/HBase
20
Lead Developer for Client Technology, Msas Resume Examples & Samples
- Ability to interpret business requirements / technical design documents and design / develop appropriate software solutions
- Solid understanding and experience with Object-Oriented design and development
- Must have a thorough understanding of web technologies and web architectures
- 5+ years of professional experience using .Net technologies with an emphasis on C# and RESTful services
- Strong Information Taxonomy/Architecture design skills
- Strong knowledge of CSS, HTML5, Javascript, Javascript libraries (Prototype, script.aculo.us, jQuery)
- Developing site maps and process flows for site architecture
- 4+ years experience creating/consuming web services and data
- Should also possess database skills (preferably DB2, SQLServer) to design new or alter existing table structures to satisfy specifications and requirements
- Must be able to follow project plans and task schedules
- Must have at least 1 year experience working with geographically dispersed teams, that fall across different time zones
- Excellent communication skills in English language are essential, both written and oral
- Good problem solving skills
- Working knowledge of Git and Jira is a plus
- Experience with AngularJS a plus
- Working experience with Agile methodologies would be useful
21
Lead Developer for Client Technology, Msas Resume Examples & Samples
- 5+ years of professional experience in building applications in Java, Spring, MyBatis and other open source technologies
- 3+ years of experience in creating/consuming RESTful services
- Experience working with middleware technologies
- 2+ years of experience working in test-drive development & continuous integration model
- Experience working with Scala or any other functional programming languages
- Exposure to Behavior Driven Development (JBehave/Cucumber)
22
Manager of Client Technology Engineering Resume Examples & Samples
- At least 10+ years with hands-on experience with Microsoft Windows operating systems
- Seven plus years experience in managing, mentoring, and coaching team of at least five people
- Well versed with Active Directory
- Well versed with MDT, WDS, sysprep
- Well versed with enterprise desktop management solutions (SCCM, Altiris, KACE, BigFix, Tivoli)
- Well versed with enterprise desktop security solutions
- Huge plus if knowledgeable about BigFix or IEM
- Deep understanding and experience with standardizing through simplifying and vice versa
- VMWare or VirtualBox, experience with virtualization technology
- MCSE, MCDT desired
- Working knowledge of Macs, Linux
- Familiarity with Casper, ARD, iOS, OS X, Adobe CS
- Well written and spoken skills
- Leader who knows how to delegate, teach, motivate
- Leader with hands-on experience
- Has want to do, can do, willingness to do, “whatever it takes” attitude
- Excels at multitasking
- Believer of proactive prevention and maintenance
- Proven experience with successful migration and standardization projects
- Excellent problem solver, deep experience coming up with creative, “thinking outside the box” solutions to impossible problems
- Four year college bachelor degree REQUIRED, advanced graduate degree desired
- Available for after-hours issues if needed
23
Client Technology Resume Examples & Samples
- Define firm-wide security controls for various client technology solutions
- Creating an execution strategy that focuses on ensuring risk controls are embedded into various client technology solutions to ensure acceptable risk posture. Success will be measured by the ability to identify risk factors associated with various client technologies and develop secure patterns which provide acceptable risk options
- You will establish and maintain a significant partnership with the firms Client Technology Services group (CTS). In partnership with CTS, you will create and maintain secure patterns focused on the secure deployment and use of end user technology
- Manage applicable standards and procedures translating security requirements into easily understood controls which may vary based on technology and risk variables. You will ensure that the security framework is clearly defined in policies, standards and procedures that support global information security architecture objectives. You will liaise with stakeholders across the firm to drive strategic execution of defined controls
- Lead a cross functional working group to create and review proposed client technology controls and support presentations to various leadership groups for approval
- You will ensure that intended objectives are able to be adopted by impacted stakeholders, and changes are clearly and comprehensively communicated
- This role will also ensure that associated security risks concerns are embedded in supporting processes (3rd party, etc)
- The ideal candidate will have experience in a variety of technology capabilities including network, infrastructure, operating systems, and application development
- Maintain a deep technical understanding of the core discipline(s) for which you support (SME)
- Provide executive level updates as required
- 8+ years experience in securing various client end user technologies in large scale deployments such as Blackberry, BYOD, Mobile applications, telepresence, virtual desktops, physical desktops, and the like. Eventual expansion to customer facing endpoints such as ATMs
- 5+ years experience managing technology risk in a corporate environment
- Expert understanding of client architecture and engineering
- Expert understanding of security concerns associated with client / end user technology
- Strong understanding of network
- Strong understanding of user authentication including cryptography and key management
- Strong ability to evaluate current processes objectively and seek ways to improve
- Proficient MS Office capabilities (PowerPoint, Outlook, etc)
- Superior organizational skills with an ability to multitask effectively and deliver against commitments
- Proficient verbal and written communication skills, including the ability to independently and effectively participate in strategic discussions / meetings with peers across the firm
- Ability to resolve conflict in a collaborative manner
- Must have a collaborative work style ensuring that stakeholders are engaged in decision making processes
- Must be a driver of change and have strong influential skills
- The role requires a strong self starter who can understand program objectives, create or modify controls using a logical and standardized approach, and independently and proactively engage internal partners to align on an agreed upon solution
24
Engineer, Client Technology Resume Examples & Samples
- Ability to work with and communicate to senior level executives
- Ability to analyze complex client desktop situations within the Senior Level Executive community and develop and implement effective solutions in a timely fashion
- Identify opportunities and partner with IT service owners to drive improvements and/or customize solutions to meet unique requirements for each Senior Level Executive
- Effectively representing the CTE Team with Senior Leaders/Executives more broadly across the company
- Adherence to IT policies and procedures to ensure consistent quality of service (QoS), Critical Success Factor (CSF), and Key Performance Indicator (KPI)
- 24/7 environment support
- Experience supporting end-users in a mid-size to large corporate environment. Including using a ticketing system (ServiceDesk). ITIL foundation knowledge a PLUS
- Strong knowledge of enterprise desktop architecture components. Active Directory, Casper, DNS, DHCP, VPN, Anti-Virus (TrendMicro), BigFix (Patching)
- Advanced Windows and MACoperating system configuration and troubleshooting knowledge. Including common software (MS Office, etc)
- Experience creating Windows installation packages (MSI)
- Experience with BigFix or IBM IEM console and creating Fixlets a huge plus
- Ability to perform advanced automation builds and support, including code and driver upgrades, break fix processes or script writing
- Experience with video conferencing/telepresence and WebEx
- Responsible for providing technical support for Windows OS/MAC OS X for the Corp environment
- Serves as an escalation point for the Helpdesk and Desktop Support
- Design, create and troubleshoot Group Policy Objects (GPO) managing the security and configuration of Windows OS/MAC OS X
- Continually stays up to date with Windows OS /MAC OS X desktop operating system technology and trends
- Using approved images, build all new desktops/laptops for deployment, installing all needed standard and department customized software, along with creation and maintenance of all associated documentation
- Mobile phone support Apple & Droid, ActiveSync
- Apple hardware and software support
- Hands-on with, Casper, ARD, iOS, OS X, Adobe CS
- Active Directory hands on skills - Enterprise desktop security solutions
- MDT, WDS, sysprep
- Perform asset management and reporting on hardware / software inventory
- Perform or assist in miscellaneous department admin, support functions or projects as needed; i.e. new branch openings, upgrades, extended hours coverage, etc
- Ability to work with third party companies to integrate systems/applications and hardware for new products or upgrades
- LI-LF
- Must have hands-on experience working within the Windows Server 2008+ administration and configuration environment. Solid Understanding of Microsoft OS/ MAC OS X /Desktop / Laptop environment [Windows 7, MAS OS X etc.]
- Office 2010, and MAC Office 2011
- IT Support for Desktop/ Laptops/
- Knowledge of Windows environment and administration preferred Automation and scripting knowledge, executes basic PowerShell or Command Shell commands
- Knowledge of Apple Scripting, Perl, Python, Ruby,
- Enterprise desktop management solutions (Casper, BigFix, Tivoli, Altiris ,KACE,SCCM,) Huge plus if knowledgeable about BigFix or IEM
- Client Endpoint Management Software – IEM/BigFix preferred
- Client Endpoint Protection software, such as Trend Micro
- Knowledge of Networking,Enterprise desktop security solutions
- Knowledge of end user application
- Power Point Presentation skills
- MS Outlook /Calendar
- ServiceDesk
- Cisco VoIP
- Communication technologies, such as LAN/Wireless LAN
- Adobe Suit applications such as Illustrator and Photoshop
- Apple OS X application troubleshooting
- Maintaining OS, Standard and Business Applications
- Able to prioritize and execute tasks in a high-pressure environment
- Interact with Change management, Problem management, Incident management processes and practices
25
Lead Client Engineer Client Technology Resume Examples & Samples
- Ability to initiate, manage, and close multiple project simultaneously while prioritizing key deliverables
- Provide on-going and real-time updates to key stakeholders
- Client focused with the ability to understand business and client needs and deliver solutions / products that meet and / or exceed expectations
- Excellent written, verbal communication and presentation skills with the ability to provide relevant information to various levels of the business
- Exercises good judgment, makes effective decisions in a timely manner and balances current and future needs
- Proactively engages others and influences desired outcomes across multiple stakeholder groups and removes obstacles to ensure high quality results
- Identifies innovative solutions and technologies which enhance “Anytime, Anyplace, Any Device” productivity
- Ability to work with contractors, consultants and support teams as a virtual team that may be geographically separated
- Demonstrated ability to take personal ownership of systems and or platforms and while working collaboratively within a team; initiative is a must
- Experience as technical leader on projects, with the ability to chart the technical course and energize team members to assist with project work
- Ability to create and maintain clear and detailed operational documentation
- Project Management: ability to use appropriate tools and techniques to plan resources, manage, assist and ensure the progress and completion of projects on time and budget
- Customer Service: ability to represent Global IT in a responsive, patient and professional manner when clients and other service providers that may be frustrated, confrontational and against tight deadlines
- Vendor Management: ability to manage external business partners to drive execution and achieve desired results
- Relationship Management: ability to build valuable and lasting relationships with internal and external teams
- Specific technologies include but are not limited to Windows, Mac, mobile, DaaS, SCCM, App-V, Group Polcy, PowerShell, mobile device management, cloud backup, cloud personal storage, cloud video, Microsoft O365 Dedicated and Multi-Tenant, SharePoint, and Office
- 5+ years of experience in large enterprise client technologies
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Client Technology Tech Resume Examples & Samples
- Under minimal supervision, communicates and works together with customers to configure, install, preventatively maintain, improve and troubleshoot client technologies, medical equipment, their systems and integrations that optimize the end user experience
- As the point of contact for problem coordination and resolution, demonstrates customer service skills, empathy and urgency. Serves as resource on technology projects and initiatives
- Documents problems and resolutions and escalates appropriately, when necessary
- May perform end-user training
- Participates in the testing and evaluation of new client technology solutions and medical equipment as well as implementing prototypes
- Competent to work on most types of client technologies and medical equipment within a diverse customer portfolio, but at times requires guidance from others
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Global Client Technology Platform Manager Resume Examples & Samples
- Work with the Global Head of Client Operations to deliver on the global client experience
- Active participant in the Global Distribution Leadership team which drives MIM's client facing strategy
- Identify and implement market leading technology capabilities regarding client reporting, Fact sheets, CMS, and CRM systems
- Leverage full technology capabilities from CMS (Sitecore) and CRM (Salesforce) to drive business growth
- Extract knowledge from multiple sources of data though data analytics and build highly effective dashboards for stakeholders
- Gain and utilize deep understanding of Distribution/Marketing business flows and how the business wins to increase productivity by transforming current business models with innovative technology
- Analyze current Distribution/Marketing process models and transform where applicable to optimize technology benefits
- Manage and lead a team of developers and business analysts to provide end-to-end design, delivery and maintenance of applications and solutions
- Develop and manage platform budget and resourcing requirements
- Manage the platform in line with the bank's policies to ensure technology risks are understood, communicated, and effectively mitigated
- Effectively communicate platform related changes, risks and issues to ensure all applicable stakeholders are engaged
- Collaborate with the global architecture team to ensure consistency of platforms where applicable
- Integrate an effective DevOps model that effectively supports distribution and marketing environments
- Champion development methodology trends and emerging technologies
- Entrepreneurial, highly motivated and self-directed with a bias to yes attitude
- Deep domain knowledge and experience in supporting Business Development, Sales, Marketing, and Relationship Management (especially in the Asset Management industry)
- Demonstrated expert knowledge and hands-on experience with sales and marketing solutions (CRM (Salesforce), CMS (Sitecore), digital campaign management, fulfillment processing
- Significant experience in leveraging data analytics to increase client engagement and experience
- Ability to articulate complex technical problems and their solutions, and work collaboratively with both a regional and global distributed team
- Proven track record in leading a high-performing delivery team and proposing/achieving successful outcomes for a client facing business
- Ability to build successful global business relationships and manage global stakeholders effectively
- Experience in program and delivery management, including budgets and forecasts
- Extensive end-to-end understanding and practical working experience of the software delivery life cycle, from requirements gathering and solution design to successful implementation
- Proven ability to make the right decisions and successfully drive delivery within budget and timelines
- Proven ability to collaborate across global teams, managing timezones effectively
- B.S in Computer Science or related field
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Intern, Client Technology & Field Resume Examples & Samples
- Provide stable IT environment to the end user community
- SLA Adherence
- Incident management for issues that can´t be handled by 1st level support
- Effective ticket handling and dispatch
- Customer Service Excellence
- Problem Management Input
- Knowledge Management Input (Wiki, IT Workplace)
- Hosting knowledge transfer sessions
- Creating support documentation
- Identifying and supporting continuous improvement opportunities
- Provide hardware support to end users´ equipment (laptop/desktop, mobile phones)
- Provide software support to end users (general applications)
- Provide support to general workspace equipment (ex.: fixed & mobile telephony)
- Incident management in coordination with other support levels (1st & 3rd)
- Support end users with escalation of any support topics
- Maintain IT resources available to comply with local business needs (may include events and training)
- Accountability: Deliver outcomes of assigned sub projects; work independently within given area of responsibility
- Complexity: Sub projects - moderate level of complexity; decisions/solutions can essentially enhance existing systems & processes
- Experience: Strong competence with various job-relevant tools & processes
- Communication: Builds collaborative work relationships with similar functions across SAP, communicates clearly, in a way that others can understand within defined processes & policies
- Previous End User Support experience, on an user community >100 users preferred
- Soft skills ability and has demonstrated this in escalation handling
- Escalation handling
- IT / Customer Support Experience
- ITIL preferred
- Understanding of business process within at least one application responsibly technology area
- Has contributed toward internal projects, striving to meet the support level index as described in the SBP
- Identifies weaknesses of content/products in market/industry/functional area early and proactively develops work-arounds and solutions for
- Excellent Soft Skills
- Excellent Customer Focus
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Client Technology Management Lead Resume Examples & Samples
- Team Development – Support a team environment built around positive enforcement, knowledge transfer among staff, training, and superior customer service. Support Management in goal setting, accountability, and scheduling for staff
- Partner with CTM Service – possess the ability to provide cross functional support to the CTM Service team by serving as a resource for any escalations, and/or taking calls in the queue to maintain desired service levels
- Processing – possess the ability to manage workloads for the team and process subscription requests for offices to receive technology access
- Planning - Work directly with Management to incorporate planning and goals in order to streamline processes and find opportunities for improved efficiency
- Improve Customer Experience - Position interacts with multiple service teams including but not limited to: Registration, Service, Transitions, and Commissions service. The Lead will be expected to provide proper training tools and resources to assist staff and educate external users; track department’s ongoing cross-training efforts; recognize department needs and support efforts/initiatives to improve current processes
- Increase Productivity - Reviewing open issues and items out of SLA with direct reports; analyzing and improving current workflows and manual processes within the group to ensure the best possible service experience for clients; continually create measurable efficiencies for onboarding
- Project Support – Provide support for all new and ongoing projects including system enhancements, user acceptance testing, new office onboarding, migration efforts, and other needs as they arise
- Documentation – Develop and perform periodic reviews of all documentation to ensure department is updated on changes and documentation is prepared for audit purposes
- Risk Prevention – possess the ability to anticipate and detect actions that could negatively impact stakeholders and jeopardize the client experience
- Self-motivated, self-directed, team oriented, responsible, and reliable, with a positive attitude and a proactive style
- Excellent interpersonal, written and verbal communication skills with the ability to interact with various levels of personnel, in addition to encouraging and building positive relationships and communicating effectively with all co-workers and outside sponsors
- Strong written communication skills
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Client Technology Programme Manager Resume Examples & Samples
- Drive the successful delivery of all IT projects/programmes which support client engagements and services across the UK and Ireland (geographies), including (but not restricted to)
- Strong client and vendor relationship building experience; self-starter with impact
- Breadth and depth of understanding in business and technical requirements for IT core infrastructure, hosting and security
- Strategic and programme management experience, with ability to understand and represent business and commercial interests
- Excellent presentation skills, and ability to communicate with various audiences, senior stakeholders across the business and members of IT Services
- Strong problem-solving and critical thinking skills
- Multi-tasking skills and the ability to balance multiple priorities
- Proficient in Excel for financial management; Word for business and technical documentation; and PowerPoints for stakeholder communication
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Client Technology Tech Resume Examples & Samples
- As the point of contact for problem coordination and resolution, demonstrates customer service skills, empathy and urgency
- Serves as resource on technology projects and initiatives
- Strong knowledge of Windows 7, networking technologies including Cisco and Windows Server experience
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Client Technology Oversight Lead Resume Examples & Samples
- Translate client needs to effective engineering action items
- Identify clients that require proactive attention
- Semi-frequent travel to client sites
- Develop a working knowledge of client goals, technical challenges and infrastructure configurations in order to deliver an outstanding client experience
- Develop technical strategies with Sales team and be the lead on client technical discussions
- Assist with pre-sales technology discussions
- Assist post-sales design, implementation, and support
- Training will include 6 months on the technology support helpdesk to become familiar with FactSet technology requirements and the support workflow
- Experience interfacing directly with clients and/or C-Level executives
- Experience using or configuring financial market data software
- Finance knowledge – markets, portfolios, asset management, financial instruments, real-time market data, and portfolio analytics
- Knowledge of server management, database administrator, or computer science
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Enterprise Client Technology Resume Examples & Samples
- Provide technical thought leadership to internal and external contacts
- Drives, manages and executes the business and revenue goals
- Achieving sales objectives
- Enterprise sales strategy implementation
- Work from home and travel 70%
- Meet with internal sales teams and external partners and customers
- Experience managing a large number of technical accounts
- Experience acting as a Field CTO or visionary presenting strategy and roadmap to high value customers
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Director, Enterprise Client Technology Resume Examples & Samples
- Manage a technical team of 5-10 Enterprise Engineers
- Develop tactics to achieve goals defined by senior leadership
- Recruits, hires & trains staff; fosters a successful & positive team environment
- Hiring and coaching Engineers
- Act as the field visionary and champion for high value customers
- Manage a remote team of 5 – 10 Engineers
- Director/Manager experience in an Enterprise Pre-sales or consulting role
- Proven success mentoring Engineers
- Extensive experience with Data Center, Business Continuity, Operating Systems, Cloud and VMware
- A proven track record of success (Attitude, Quota Attainment, Activity Levels)
- Technical breadth
- Presenting
- People, business and sales strategy development
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Director, Client Technology Resume Examples & Samples
- Minimum of 15 years of Technology related experience including material periods working in strategic, leadership capacity and in customer facing roles
- Relevant experience in Technical Professional Services environment of complex solutions for large and strategic customers. This should include familiarity with business development and sales process, strategic planning and client management, and experience of delivering results from within a complex matrix-ed and global business units within a client organization
- Prior experience of engaging with and influencing technology solutions to C-level stakeholders
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Client Technology Partner Resume Examples & Samples
- Minimum of 10/15 years of Technology related experience
- Prior experience of engaging with and selling technology solutions to C-level stakeholders
- Proven ability to manage through influence and to create and maintain virtual support teams
37
VP Client Technology Resume Examples & Samples
- Proficiency in more than one modern programming language such as C# (preferred), C++, Java, Android, R
- 3+ years of experience building native, data-driven iOS applications using Apple Xcode/Objective-C and/or Swift
- One (1) or more applications successfully deployed to the Apple App Store with multiple releases/updates
- Detailed-oriented, analytical thinker, who knows how to pick the right tool for the right job
- Experience taking a lead role in building complex software systems that have been successfully delivered
- Knowledge of software engineering best practices for the full software development life cycle, including Agile methodologies, coding standards, code reviews, source control management, build processes, testing, and operations
- Experience mentoring other software engineers
- Experience working in Android and Java Web services
- Ability to design and architect complex, distributed systems
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Client Technology Specialist, Senior Resume Examples & Samples
- Executes the desktop services and standards (e.g. hardware/software, data locations, etc)
- Executes the deployment process and desktop image components
- Ensures that remote and on-site support issues are resolved to customers satisfaction (Second Level Support)
- Support first class IT Service Delivery across locations for infrastructure services
- Maintains software version control (application and system)
- Maintains client security settings (e.g. admin rights, software installs, etc)
- Maintains customer configuration options and incorporate into the BorgWarner Desktop image
- Maintains client asset inventory, disposal, and refresh plans, purchasing tasks
- Desktop and Software Projects
- Ability to support Network and Servers sub-tasks
- Ability to use own judgment and initiative in problem resolution
- Support administrative and reporting tasks around his activity
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Client Technology Analyst Junior Resume Examples & Samples
- Good computer knowledge necessary in order to build/troubleshoot computer systems
- Skilled in using various hand tools and proficient in the use of the Internet
- Good verbal and written communication skills. Must be able to effectively interact with administration, faculty, staff, and outside contacts
- Skilled in using and troubleshooting Microsoft and Apple operating systems and applications
- Basic knowledge of network technology as it applies to a TCP/IP switched networks
- Adheres to all University Policies and Procedures
- Regular attendance, reliability, and punctuality
- Education: Any combination, training or experience equivalent to an Associate of Arts degree in a Science subject or closely related field that provides the required knowledge, skills and abilities
- Experience: 1-2 years experience in customer service field
- Education: Associate’s degree in CS/IS or similar discipline
- Experience: 1-2 years’ in technical support, computer repair or related experience
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IT Client Technology Analyst Resume Examples & Samples
- Execution of the EUC lifecycle strategy, including, but not limited to image management; client device testing, mobility management; and collaboration solutions
- Evaluate, verify functionality and certify usage of applications and operating systems on client devices
- Effectively work with enterprise teams, SMEs, and/or business partners to implement client technology designs, standards, and solutions that deliver high value to the business
- Retain advanced knowledge in and forward-thinking mindset about IT client and mobile technologies, standards, industry trends, developments and best practices
- Other Client Technology Services duties as assigned
- Associate degree in Information Technology or equivalent experience
- At least 3 years of enterprise networking and client device experience
- Advanced knowledge of Microsoft Windows, Apple iOS and Android operating systems
- ITIL Foundation certification is preferred
- MCSE or equivalent certification preferred
- The noise level in the work environment is usually quiet
- The position may require work outside of normal business hours
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Client Technology Resume Examples & Samples
- Bachelor’s degree in Computer Science or related technical discipline
- 2+ years people management experience
- Experience with Web server technologies such as Ruby on Rails
- Proficiency in programming languages such as C/C++, Java, Ruby, or Python with a strong base in object-oriented design and development
- Ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions
- Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
- Experience with AWS database products
- Experience with large distributed systems
- Demonstrated capability to learn and implement new technologies at short notice
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Senior Client Technology Spec Resume Examples & Samples
- Escalates problems to higher level technical support professionals when necessary
- Process purchase orders, and assist staff in selection of items
- Provides direct training and oversight to all employees, ensuring proper information security clearance in accordance with established organizational information security policies and procedures
- Supports project planning for new projects, software upgrades, user requests, and enhancements
- Responsibilities may vary over time. Required to perform other duties as required for the efficiency and effectiveness of the department and job role
- 5+ year of work related experience or an equivalent combination of work experience of 10+ years required
- Microsoft desktop certification and A+ certification preferred
