Guest Services Associate Resume Samples

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H Zulauf

Haskell

Zulauf

9440 Maybell Hollow

Chicago

+1 (555) 652 2499

9440 Maybell Hollow

Chicago

Phone

p +1 (555) 652 2499

Experience Experience

New York, NY

Guest Services Associate

New York, NY

Hoppe-Donnelly

New York, NY

Guest Services Associate

Assists with checking owners and guests in and out of the property and responding to inquiries regarding services throughout the duration of their stay
Performs the audit balances and prepares all works for audit in an orderly fashion
Prepare daily deposit for management team
Perform refund, exchange, and layaway transactions. Understand and follow our “hassle free” refund policy. Perform all Guest Services transactions in an efficient manner to promote prompt, courteous service
Performs housekeeping duties including vacuuming, cleaning, dusting and polishing (mirrors, fixtures, cash wraps, displays, carpeting, or other surfaces)
Detect common signs of ticket switching, mis-mated merchandise, shoplifting, theft, and other security risks involving guests and associates. Promptly communicate potential problems to store management or loss control
Take direction from supervisor or site manager

Boston, MA

Guest Services Guest Services Associate Nights

Boston, MA

Gibson-Okuneva

Boston, MA

Guest Services Guest Services Associate Nights

Taking ownership of every guest request and consistently handling them in a customer focused manner, with prompt attention to detail and personal recognition
Handling guest complaints
Maintaining guests voice mail system and manual message system
Processing wake up calls
Answering guest questions and resolve guest issues
Logging all guest enquiries through the HOTSOS system
Reports any unresolved problems with owners and guests to management. Maintains clean work area. Provides information on area attractions and resort amenities

present

Houston, TX

Pfister Guest Services Associate st & nd Shift

Houston, TX

Daugherty, Grimes and Ruecker

present

Houston, TX

Pfister Guest Services Associate st & nd Shift

present

Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work
Performs data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System)
Perform other duties as assigned
Provides quality service for guests in an efficient, professional and courteous manner
Takes ownership of guest complaints and provides prompt solutions within scope of authority
Completes shift checklist
Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary

Education Education

Bachelor’s Degree in Skill

Texas A&M University

Bachelor’s Degree in Skill

Skills Skills

Highly detail-oriented with the ability to multi-task and manage projects concurrently from start to finish
Competency in resolving complex problems, with strong analytical skills, lateral thought ability
Able to work in a very busy, demanding environment and maintain professionalism and a positive results driven outlook
Strong attention to detail
Excellent guest service skills, phone presence and professional demeanor
Ability to identify critical issues quickly and accurately
Internet proficiency and knowledge of web-based applications
Ability to demonstrate good judgment when dealing with guests and staff members
Ability to use basic office equipment including fax, copier, printers
Ability to use basic office equipment including Fax, copier, printers

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11 Guest Services Associate resume templates

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Guest Services Associate Resume Examples & Samples

Must be at work on a regular and predictable basis or as scheduled
Ensure guests receive prompt and friendly service
Answer and direct telephone all incoming telephone calls in a professional, courteous manner. When necessary, the store intercom system is used to direct calls to the appropriate department or person, make pages or calls for assistance
Perform refund, exchange, and layaway transactions. Understand and follow our “hassle free” refund policy. Perform all Guest Services transactions in an efficient manner to promote prompt, courteous service
Operate cash register. Identify and locate the bar codes on items and correctly scan the codes. When the price code is illegible or missing, obtain assistance for price checks and manually enter the price and SKU information. Reconcile cash drawer at the beginning of each shift and may be held responsible for any overages or shortages in accordance with company policy
Process all forms of guest payments accepted by the store, including cash, checks, gift cards and credit cards. Payment processing duties include counting cash and making change, verifying credit cards and completing credit card receipts, communicating with guests to obtain identification such as driver’s licenses, verifying and recording guest identification on checks and obtaining check authorization as required
Sack merchandise. Remove store hangers, neatly fold appropriate items, box merchandise if requested and place merchandise into the proper size sack
Acknowledge and greet in a pleasant and courteous fashion all guests as they approach the register. Upon the conclusion of each transaction, cashier must thank guests for shopping at our stores
Detect common signs of ticket switching, mis-mated merchandise, shoplifting, theft, and other security risks involving guests and associates. Promptly communicate potential problems to store management or loss control

Guest Services Associate Resume Examples & Samples

Adhere to established procedures for issuing tickets and collecting revenue through the ALTRU ticketing system
Interact with HOF visitors on a daily basis by providing information, pricing data, showtimes, logistics, and directions to facilities on the World Golf Village property
Refer HOF, Walk of Champions and IMAX visitors to the appropriate source when needed
Maintain and apply excellent customer relations skills when handling customer requests
Prepare for daily operations by verifying attendance, verifying cash drawer and logging into the terminal
Dress in uniform and adhere to the Box Office dress code on a daily basis
Become trained on and implement new redemption procedures
Capable of rotating into Gift Shop, Challenge Hole, Putting Course, IMAX, and Box Office according to daily and weekly schedule
Use appropriate judgment to promote various revenue- building HOF programs, movies, or events
Maintain an orderly work environment

Guest Services Associate Resume Examples & Samples

Ability to lead GS team
Demonstrates Guest Services job skills and ability to train Guest Services team members
Learn company policies and procedures to complete routine tasks
Ability to solve problems with minimum or no supervision
PC Skills
Ability to use basic office equipment including fax, copier, printers
Microsoft Office: Word, Excel, Outlook
Hotel Hospitality Front office system knowledge
Minimum 5 years of guest services experience in a hospitality/hotel/resort environment and/or
5 year of customer service experience in service or retail environment

Guest Services Associate Resume Examples & Samples

Responsible for the Guest Services function of the hotel: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide hotel information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates
Maintain positive guest, owner and associate relationships:Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Hotel Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures
Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience

Guest Services Associate Seasonal Resume Examples & Samples

Responsible for the Guest Services function of the resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates (35% time)
Maintain positive guest, owner and associate relationships:Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
Ability to use basic office equipment including Fax, copier, printers
1 year of guest services experience in a hospitality/hotel/resort environment and/or

Guest Services Associate {year Round} Resume Examples & Samples

Ability to give high priority to customer service
Basic office skills helpful including basic math, proper cash handling procedures
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard

Guest Services Associate Resume Examples & Samples

At least one year of front desk experience in a hospitality/hotel environment
Reservation software or proven aptitude and familiarity with computers and computer software in general
Must maintain a professional appearance and a cordial attitude towards all guests and staff
Able to handle the stress of high customer demand in a hospitality environment

Guest Services Associate Resume Examples & Samples

Greet, register, establish necessary credit for and issue keys appropriately to guests
Answer telephones/PBX with proper telephone etiquette and direct calls accordingly
Receive guest requests and/or complaints and ensure that appropriate actions have been taken
Answer inquiries pertaining to the hotel's amenities, services, policies, area attractions, dining, and directions
Communicate with other departments as needed via telephone and two-way radio
Completed check-out procedures, computes bills, collects payment and makes change for guests as required
Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations
Balance all cash receipts and work performed during shift and performs a bucket check on shift
Distributes guest and staff mail and messages as necessary
Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets

Guest Services Associate Resume Examples & Samples

Responsible for the Guest Services function of the Hotel: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Provides quotes for room rates. Assist with house laundry and maintain public areas and back office organization
Maintain positive guest and associate relationships:Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures
PMS knowledge a plus
Must be able to easily and frequently change from one activity to another

Guest Services Associate Resume Examples & Samples

Lifeguard
Cash Register
Money Handling
Food
Required Question

Guest Services Associate Resume Examples & Samples

Customer service; greet employees, clients, visitors and guests; serve as the administrative liaison between our internal and external customers; Meet and greet all VIP guests / visitors at the client site
Conduct safety assessment; observe and report; watch for irregular or unusual conditions that may create security or safety hazards
Access control; create badges for visitor, photographs, create and activate/deactivate employee access badges, program of access using the Fast Pass software program
Provide an exceptionally high level of service, knowledge and dedication to site staff and visitors; work closely with client staff to ensure visitor needs are addressed and handled appropriately
Represent client by serving as an extension of the organization to executives, staff, and visitors
Remain abreast of daily client events through bulletins, intranet releases, and communication with key personnel
Assist client executives, administrative staff, security staff, and visitors with light administrative assistant duties including but not limited to: copying, faxing, phone answering, and filing
Partner with client personnel and gain an in-depth understanding of the client’s principles, values, goals, and vision
Ensure that unexpected visitors have proper authorization before permitting their entry
Answer telephones in a friendly, professional manner, taking messages with accuracy
Issue site safety orientation via electronic media device and assist with any technical troubleshooting or problems that may arise and ensure that all visitors are familiar with the site’s rules and regulations
Assist in coordinating arrivals of executive visitors; implement security policies and procedures established by client management with regard to arriving and departing visitors, VIPs, etc
Handle car service requests for client executives, administrative staff and visitors
Coordinate arrivals and departures with Security; carry out duties ranging from restaurant referrals, to providing maps and directions, to providing a wide assortment of amenities
Must possess a high school diploma or equivalent
Must possess, or be able to obtain, a valid Texas Security Guard License
Must possess a current and valid driver’s license
Minimum of 1 year meaningful and verifiable administrative work experience
Minimum of 1 year of work experience with customer service or receptionist duties in a high profile corporate environment
Prior work experience involving direct interaction with executive-level clientele and guests
Work history to include demonstration of each of the following
Willingness and ability to work a flexible schedule when necessary
Internet proficiency and knowledge of web-based applications
Competency in resolving complex problems, with strong analytical skills, lateral thought ability
Excellent guest service skills, phone presence and professional demeanor
Highly detail-oriented with the ability to multi-task and manage projects concurrently from start to finish
Ability to refer visitors to hotels, restaurants, and other points of interest while providing maps and or directions
Ability to type forty (40) words per minute
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately

Guest Services Associate Resume Examples & Samples

Sells tickets for admission and closes/balances the register
Sells Friends of the Zoo memberships
Ensures all maintenance of the front gate area including cleaning
Welcomes visitors and answers visitors' questions

Seasonal Guest Services Associate Resume Examples & Samples

Rectify guest statements for any credits and/or charges as necessary
Use computer to process reservations via telephone and/or walk-in's, adhering to established Customer Service Standards, maintaining an 8 or above on all reservation inquiries
Maintain a clean and presentable work station as well as a friendly, courteous and professional manner at all times
Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary

Guest Services Associate Resume Examples & Samples

Partner with client personnel and gain an in-depth understanding of the client's principles, values, goals, and vision
Issue site safety orientation via electronic media device and assist with any technical troubleshooting or problems that may arise and ensure that all visitors are familiar with the site's rules and regulations
Must possess a current and valid driver's license
Upscale Security Officer (Houston, TX)

Guest Services Guest Services Associate Nights Resume Examples & Samples

Taking ownership of every guest request and consistently handling them in a customer focused manner, with prompt attention to detail and personal recognition
Processing wake up calls
Maintaining guests voice mail system and manual message system
Logging all guest enquiries through the HOTSOS system
Fluently speak, read and write in English
Have excellent planning and organisational skills

Guest Services Associate Resume Examples & Samples

Performs daily auditing procedures to ensure that all guest and owner charges are properly balanced with the property revenue and expense transactions
Ensures that every interaction with an owner and guest is a positive and memorable experience while checking them in an out of the property and responding to their requests
Inputs information into the computerized reservations system to update and maintain records
Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests and resort staff
Receives housekeeping and maintenance requests or work orders and contacts proper departmental personnel
Relays pertinent information to oncoming shift. Prepares and consistently restocks the front desk with supplies including preparing arrival packets
Type correspondence and reports for management as needed
Ability to create and interpret business communications and reports
Associate’s Degree/College Diploma
VOICE Certified

Guest Services Associate Resume Examples & Samples

Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
Responsible and attends to guest’s request of using the service of safety box at all times
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
1 year experience in guest / customer service, or an equivalent combination of education and experience

Guest Services Associate Resume Examples & Samples

Direct customer concerns and suggestions to the appropriate person for resolution
General computer skills projects, including data entry, conference room scheduling, lost and found database input, work order database input, and general research for customers, merchants and management as needed
Distribute tenant information
Support Galleria management staff when needed
Handle phone calls and in person guest inquiries professionally and courteously
Support marketing programs and special events as needed
Responsible for opening and closing procedures, selling Galleria gift cards, and handling cash and credit cards
Must be available to work weekdays, weeknights and weekends. Schedule is based on split shifts between staff

Guest Services Associate Resume Examples & Samples

Previous experience in a reception or hotel/resort environment
Ability to work a flexible roster, including nights, weekends and school holiday periods
Competent with computer systems (previous experience with Hirum preferable)
Genuine passion about customer service and exceeding customer expectations

Guest Services Associate Resume Examples & Samples

Previous training accepted but not required and will be provided in patient handling, movement and body lifting techniques, Joint Commission requirements, OSHA regulations, Universal Precautions, CPR, and Death and Dying
Must be well instructed on the maintenance and cleaning of transport equipment
Must maintain close communication with Guest Services Coordinator/Dispatcher
Must be physically capable of constant walking and lifting of heavy patients and/or equipment
Must have the ability to meet pick-up and delivery schedules of all transport assignments
Must be courteous and professional at all times with Patients, Visitors, Hospital Personnel and Volunteer Staff

Seasonal / Guest Services Associate Resume Examples & Samples

Provide guests with information about their accommodations, amenities, services, local area, etc. Maintain contact with guests during their stay to ensure service and expectations are being met
Prepare arrival packets in accordance with established protocol for guest arrivals
Prepare daily bank audits and other reports as required

Pfister Guest Services Associate st & nd Shift Resume Examples & Samples

Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management
Adheres to standards of service as outlined by the Preferred Hotels group and the Marcus Ways
Performs data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System)
Provides quality service for guests in an efficient, professional and courteous manner
Takes ownership of guest complaints and provides prompt solutions within scope of authority
Completes shift checklist
Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary
Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work
Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy
Ability to effectively communicate both written / verbally in English
Ability to grasp, lift, carry and/or move packages, boxes and luggage up to 25 lbs. occasionally during shift
Able to work under pressure in a fast paced environment
Ability to stand continuously while performing essential job functions
Ability to process multiple bits of information at once while using sound judgment in decision making

Guest Services Associate Resume Examples & Samples

Position requires exceptional customer service skills and professionalism in all areas of work ethic, initiative, due diligence, drive & determination as it relates to: Quality work product, Communications both verbal and written, Teamwork, Comprehension of written instructions and materials, Punctuality and reliability
Extensive familiarity audio visual systems and functionality. Problem solving skills are key to Video conference, wireless microphone, Air Parrot, and presentation equipment operations
Proficient to advanced skillset in MS Office Suite, Lotus Notes, Adobe Pro, Fiery Software, Command Workstation and other PC based operations as it relates to E-mail, Supply ordering, digital printing and scanning. Strong working knowledge of UPS Campus-ship, Arrival system, Postage metering, Pre-sort, DHL, Courier services, Reprographics & Bindery. Professional presentation both in attire and diction
Solid flexibility of work schedule, cross functional skillsets, supporting all aspects of daily operations from Training room set-ups, furniture moves, reception/switchboard support, data entry, café stocking and maintenance, solid typing speed, trainable into high level tax processing production. High energy, quick response, great follow-up and stellar follow through. Able to easily and consistently lift 50 lbs
Able to work in a very busy, demanding environment and maintain professionalism and a positive results driven outlook

Guest Services Associate Resume Examples & Samples

Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
Consistently adhere to business procedure guidelines
Maintain all logs and reporting documentation; attention to detail
Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)
Handle time-sensitive material like confidential, urgent packages
Enter information daily into spreadsheets
Lifting up to 55 lbs with or without accommodations

Guest Services Associate Resume Examples & Samples

Perform various Guest Services activities (floorwalk checks, workstation management, pack ups, delivery, pickup, etc.)
Participate in cross-training and perform other duties as assigned
Proactive, team-oriented approach
Handle time-sensitive projects
Intermediate knowledge using iPad technology
Effective communication: in written and verbal
Experience with in-field support

Guest Services Associate Administrator Resume Examples & Samples

Outbound contacts to guests who had difficulty or are interested in placing large orders
Identify and report on web-errors in a timely manner
Maintain most interdepartmental reports
Report on guest feedback weekly

Guest Services Associate Resume Examples & Samples

Monitoring the area throughout the day to keep it clean
Clean out the coffee pots at the end of the day
Collecting weekly headcount
Maintain a clean work and break area

Guest Services Associate Resume Examples & Samples

Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
1 year experience
Arithmetic Computation
Decision-Making
Customer Service Orientation

Guest Services Associate Resume Examples & Samples

Conference Room Set-ups and support, events management and hospitality
Participate in cross-training (Filing, outgoing shipments, etc.)
Maintaining cleanliness in hoteling workstations and offices
Ability to stand on feet for long periods of time, bending, and lifting as required
Prior experience in Facilities preferred
Keyboarding and Windows environment PC skills required (Word, Excel and PowerPoint preferred)
Able to stand, bend, and lift up to 55 lbs. with or without accommodations

Guest Services Associate Resume Examples & Samples

Minimum high school degree or general education diploma (GED)
Minimum of 1 year experience in retail, retail sales, or related volunteer work preferred
Must be at least 19 years of age
Meticulous attention to detail and accuracy
Ability to multitask and efficiently assist accumulation of guests in line
Must possess excellent interpersonal skills, enjoy problem solving and love taking care of guests
Clean DMV record
Minimum of four 4 hour shifts of availability required
Must be able to work a varied schedule including days, nights, weekends and holidays

Guest Services Associate Temp-night Shift Resume Examples & Samples

Answer customer calls and resolving issues or concerns within predefined parameters
Respond to customer complaints by the timely coordination of field input where required
Respond to internet inquires or concerns and resolve as needed
Maintain files and report the monthly activity of calls
Hours needed: 4PM-12AM/6PM-12AM**

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