Information Systems Engineer Resume Samples

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H Terry

Harrison

Terry

715 Abelardo Heights

Phoenix

+1 (555) 165 1475

715 Abelardo Heights

Phoenix

Phone

p +1 (555) 165 1475

Experience Experience

Dallas, TX

Information Systems Engineer

Dallas, TX

Terry Inc

Dallas, TX

Information Systems Engineer

Prioritize and perform triage on network and system trouble tickets, while keeping coworkers apprised of open and critical issues
Triage and resolves all networks and systems related issues; work with vendors; fault management and event notification and escalation to senior engineers
Provide operations support of systems development life cycle by building, supporting, and decommissioning the Medidata Clinical Cloud platform
Perform any project work as assigned
Continually work towards making improvements in the shared server environment
To assist in the developing, installing, and maintaining IT infrastructures that directly affect the air stream of KTXL
3) Provide technology life cycle management in accordance with company policies

Dallas, TX

Senior Information Systems Engineer

Dallas, TX

Hermann, Abshire and Spinka

Dallas, TX

Senior Information Systems Engineer

Provide technical guidance on open source identity and access management technologies, including workflow management tools
Analyze virtual systems performance data and make improvements to the infrastructure as necessary
Work with Enterprise Manager to develop internal standards, common procedures and methodologies for Enterprise support
Provide assistance to application teams consuming Red Hat's internal identity management systems, including client and service configuration
Assists in penetration testing of internal and external networks
Performs management reports regarding security status and the impact on the business
Continuous development of new Server and Network technologies

present

Los Angeles, CA

Ideas Senior Associate Information Systems Engineer

Los Angeles, CA

Erdman, Kirlin and Friesen

present

Los Angeles, CA

Ideas Senior Associate Information Systems Engineer

present

Performs change control, configuration, release management, log and backup management
Performs capacity management, performance tuning and load testing
Supports and works with the Development and QA teams to continually improve IDeaS’ products
Support and work with the Development and QA teams
Passion for software development and an aptitude for learning
Configuration management tools such as DSC, Chef, and Puppet
Provides support for assigned products, including installation, maintenance, documentation, customization, and utilization of product features

Education Education

Bachelor’s Degree in Computer Science

Arizona State University

Bachelor’s Degree in Computer Science

Skills Skills

Detailed knowledge of MS Outlook 2010 / 2013 clients. Therefore being able to assist the user base in at least the following
Knowledge of Information Assurance Vulnerability Alerts (IAVAs) and/or Intelligence Community Vulnerability Alerts (ICVAs)
Good knowledge of MS Active Sync devices, their usage, configuration, capabilities, limitations, etc
Design techniques and tradeoff analysis for scalability, availability, extensibility, redundancy, load balancing
Basic knowledge of MS Outlook for MAC 2011, IMAP, POP
Knowledge of networking, high availability (HA), and disaster recovery (DR) best practices
Understanding & Knowledge of the ECP & basic administrative powershell commands in an Exchange 2010/2013 environment
Knowledgeable with locking down Linux using manual methods. Automated open source tools such as Puppet, Chef, or Ansible are desired
Ability to solve problems quickly
Basic knowledge of Kerberos and PKI services

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Information Systems Engineer Resume Examples & Samples

Coach, motivate and recruit Vendor Technical team
Introduce new technologies to internal business teams and external clients
Support Employee's daily Technical problems
Deploy application software and conduct technical training

Information Systems Engineer, Quality Resume Examples & Samples

Creates systems specifications for B2B interfaces with Automotive OEMs or Tier 1 suppliers, including web services, API’s, for management of customer data, mobile applications and vehicle services
Principal Information system contact with OEM and relevant Tier 1 partners
Works cohesively with Company Architecture and Engineering teams to ensure technical solutions are compatible with Company internal architecture
Remains current with industry technology trends
Supports OEM and partner interface testing as required
Production support of information system-related issues
Supports effective management of costs related to Department budget
B.S. in Computer Science, Engineering or related field required. Masters in Comp Science, Engineering or related field desired
Min 5 years of experience in Information System/Software Requirements experience
Experience and solid understanding of Client/Server and Service Oriented Architecture (SOA)
Experience in System Design and System Test Planning
Experience in software programming and application development is a plus
Experience with IPX, TCP/IP and Ethernet environments as well as Sybase SQL Servers, Siebel, DB2 and alarm monitoring operations is a plus
Ability to communicate with team members from a broad spectrum of disciplines
Ability to handle multiple tasks in a fast paced environment
Willingness to take initiative and to follow through on projects
Thorough knowledge of MS-Office Suite

Senior Information Systems Engineer Resume Examples & Samples

Must have a Bachelor of Science degree in electrical, computer, or electronics engineering from an ABET accredited institution and at least ten (10) years of experience
Active SECRET security clearance; however, candidates can start fulfilling this work with Interim Secret clearances for a maximum of 90 days
10 years of experience in systems development and systems engineering
Must have a background in Army ISE and Technical Support to include engineering support and installation support
5+ years’ experience supporting 2 or more of the specific engineering support and installation support areas listed below
AC and DC power systems to equipment
Carrier Systems. This shall encompass multiplexers, ATM Switches, Synchronous Optical Network (SONET) Nodes, Transmission Security (TRANSEC) and Management and Control (M&C) requirements. The Contractor shall determine software configurations within system components to ensure mission requirements are met, to include modem settings, multiplexer configurations, and TRANSEC strap settings, as well as provide expertise in end-to-end troubleshooting of both test and operational missions
Internet Protocol (IP)/Multi-Protocol Label Switching (MPLS) Systems. This shall encompass Service Provider routers and components, to include but not limited to, Cisco and Juniper Service Provider routers and switches
Transport Systems. This shall encompass the fiber optic multiplexers, encryption, and the connection of IP Routers and other Carrier Systems such as SONET into the OTS systems and the Global Information Grid (GIG)
General Communications Equipment Installation. Have installation team chiefs who understand the basic installation standards taught in the [define] BIC course or outlined in [define] BICSI and Telcordia standards. Such standards include, but are not limited to, installation of equipment racks on raised and solid concrete floors, to include securing the rack in accordance with local area earthquake requirements; leveling equipment racks; providing airflow cutouts; installation of equipment in racks; and dressing of all intra-rack cabling. This also includes installation of cable ladder (overhead and subfloor); installation of C- Channel on concrete floors and walls of varying materials; and dressing of inter-rack cables. Connections to power panel main circuit breakers will be required
Cable Fabrication. This includes, but is not limited to, fabrication of MIL-SPEC power cables, coax cables of various connector types (N, BNC, TNC), data cables (to include RS-530 other special fabrication assemblies), and Ethernet cables. This shall also include testing of all cables fabricated on site using the appropriate test equipment and tools
Fiber Optics. This includes, but is not limited to, installation of fiber optic cables (multi-strand and simplex/duplex jumper cables) in external manholes and within a communications facility. This shall also include experience with cutting, stripping and terminating individual fibers; high level of experience with the use a fusion splicer; performing power loss tests; and dressing fiber cables and jumpers while avoiding exceeding the minimum bend radius

Junior Information Systems Engineer Resume Examples & Samples

Bachelor of Science degree in electrical, computer, or electronics engineering (or closely related curriculum) from an ABET accredited institution
0 – 1 year of related experience
Internet Protocol (IP) Systems. Experience with IP systems and components, to include but not be limited to: Cisco routers and switches; Voice over IP (VoIP); Circuit to Packet (CTP); Multiprotocol Label Switching (MPLS); and IP modems. Knowledgeable of IP network development: IP over satellite; router and switch configurations; VoIP and Virtual Private Network (VPN) setup; Time Division Multiple Access (TDMA) network control functions (to include hub and mesh architectures); Joint IP Modem (JIPM) technology; IP throughput over satellite; the effects of Doppler and satellite delay on TDMA transmissions; serially interfacing routers to baseband equipment; encapsulation techniques; and the integration of IP networks into the Global Information Grid (GIG)
Baseband Systems. Experience with TDMA modems, Frequency Division Multiple Access (FDMA) modems, IP transmission over FDMA modems, multiplexers (to include the Multiplexer Integration and DCSS Automation System (MIDAS)), and Management and Control (M&C) requirements. Capable of identifying software and hardware configurations to optimize system performance under various operating conditions and providing expertise in end to end troubleshooting of both test and operational missions
Encryption Systems. Experience with serial and IP encryption devices and algorithms, Suite A and Suite B cryptography, encryption types (e.g., Type 1, Type 3), and authentication and rekeying methods. Knowledgeable of the differences between Transmission Security (TRANSEC) and Communications Security (COMSEC) and the distinct applications of each
Fiber Optic Systems. Experience with the evaluation and design of fiber optic systems in support of both analog and digital requirements. Having a thorough understanding of the interoperability of electrical interfaces, clocking modes and maintenance of bit count integrity for digital systems and of system gain, noise figure, intermodulation distortion and maximum linear output level for analog systems
Timing and Synchronization. Experience with the design of timing and synchronization systems to include various atomic timing standards and global positioning system (GPS) derived timing. Having a thorough understanding of jitter and drift and their impact on communications systems and have the ability to troubleshoot timing problems in complex systems

Cs-senior Information Systems Engineer Resume Examples & Samples

Leads the most complex, technical projects and supports daily operations within GPS. Working independently with minimal guidance, anticipates and mitigates issues so disruption is avoided or impact is minimal
Operates in a key contact role for an assigned business area and manages relationships with business partners. Represents the business area and addresses all of their issues and concerns from a system perspective. Communicates and prioritizes production issues. Provides status and resolution updates. Re-prioritizes tasks in a tight time frame to provide optimal service to our clients
Serves as primary contact with Support Center, PC/LAN Technical Services and other central support departments
Translates and adapts technical information effectively for all audiences. Independently answers inquiries regarding system and business functionality. Provides end-user support by responding to daily written and verbal inquires about various production and non-production issues
Analyzes business impact of potentially serious technology/security problems that may have a negative impact on business operations and provides detailed information to the management team
Serves as a technical expert in the department and helps to technically guide and support less tenured team members. Mentors, leads, and motivates team members through daily operational needs, business processes, and standards
Researches short term/long term strategic technical solutions to meet department needs. Represent department internally and cross organizational boundaries to achieve results
Provides strategic design, engineering, and implementation services for GPS system monitoring, system automation, and application performance management agenda. Creates and manages an extensible management framework for incident detection and automated response. Evaluates the framework for gaps and researches the industry for solutions
Integrates systems monitoring and automation solutions into operational processes. Develops and delivers training curriculum to team in both formal and informal settings. Provides consulting services for efficient integration into processes
Undergraduate degree in a related field; .Masters degree preferred
Minimum of five years of experience with system monitoring, system management and automation tools including Tivoli, TeamQuest, PerfMon, HP UFT, Aternity, Tea Leaf, BMC Capacity Optimization Tool. Experience with Splunk, COGNOS Report Studio, and Tableau preferred
Strong planning and organizational skills
Advanced knowledge of current versions of the following products: Microsoft Office Suite, VISIO

Automated Information Systems Engineer Resume Examples & Samples

Independently design and undertake new applications of human language technology research as well as partner in a team environment across organizations
Prototype and integrate new approaches to improve event extraction from unstructured text and knowledge base population
Perform metrics-based evaluations of new technologies from research organizations to determine potential contributions
Design and implement secure, scalable, and fault-tolerant solutions across a distributed architecture, with the objective of researching and developing natural language processing approaches applicable across multiple domains
BS in Computer Science or a related discipline and 6+ years of related experience
At least two years of specialized experience using machine-learning, text-mining or natural language processing techniques
Knowledge of state-of-the-art information extraction methods coupled with the creativity and intelligence to advance beyond them
Technical task leadership abilities
Must have a TS/SCI security clearance
Advanced degree in human language technology (such as natural language process, computational linguistics, language engineering, computational social science, machine learning, or artificial intelligence)
Experience implementing human language technology to extracting information from social media and other non-traditional open source electronic media
Experience in the following areas: computational manipulation and analysis using human language technology natural information extraction with statistical models

Information Systems Engineer Resume Examples & Samples

Software design, development (Java, C++) and scripting (Perl, Python)
Data engineering (managing massive data volume and velocity, information cleansing & refinement, information models & architectures)
Deep working knowledge of specific tools and technologies (e.g., DBMS, ETL)
Design techniques and tradeoff analysis for scalability, availability, extensibility, redundancy, load balancing
Cloud Computing and virtualization
Attribute Based Access Control
Information Management
Information Exchange/interface specification
Agile Development and Agile Acquisition

Lead Information Systems Engineer Resume Examples & Samples

Plan, design and review specific aspects of IT modernization architectures
Collaborate, as lead integrator, with the Chief Architect, modernization contractor team, legacy contractor team and government customer on the planning, design and building of modernized IT systems
Perform architectural analyses to identify gaps, redundancies, improvement areas, costs, benefits, performance issues, and risk
Ensure Academy program reporting technical artifacts are compliant with DOD and AF policy/guidance
Present, vet, validate and deliver analysis reports and products to the government customer
Plan and support the acquisition process of an Academy SIS and LMS
10+ years of experience in technology, leadership, software development, systems engineering and software architecture
Experience in defining and implementing architecture to include associated strategies, policies, processes, procedures, standards and frameworks
Passion for understanding the government sponsor’s IT needs, clearly communicating those needs and providing solutions
Proven results in building collaborative partnerships between government, contract and mission stakeholders and proven results in managing engineering tasks on time
Ability to interact professionally with senior government sponsor, contractor, MITRE and industry leadership
Ability to execute MITRE reachback to tap MITRE expertise across the corporation
Understand the principles of ERP systems, Business Intelligence and Business Process Re-Engineering/Management
Understand the principles and leading technologies for SIS and LMSs
Demonstrated creativity in understanding stakeholder needs and clearly documenting these needs within the Academy knowledge base
Experience with successfully applying object-oriented principles and design to solve real-world issues
Experience in DoD acquisition, operations, training and education is preferred
M.S. in Computer Science or Engineering

Information Systems Engineer Resume Examples & Samples

5 + years applicable experience required for consideration
Defect Management and Resolution Processes
Program/Project Management
Release Management

Geographic Information Systems Engineer Resume Examples & Samples

Knowledge of and experience in Graphic Informatexperience.ion Systems
At least 12 years of GIS engineering experience
Stand-alone GIS Web development, implementation, management, and maintenance
Arc Portal GIS Web development, implementation, management, and maintenance
SharePoint site development, implementation, management, and maintenance
Geographic Data Mapping
Map creation
Data Manipulation
Graphic Design
Global Positioning System (GPS) data use and implementation

Senior Information Systems Engineer Resume Examples & Samples

Implement and support the integration and deployment of identity and access management solutions, such as SAML, OIDC, Oauth, LDAP, Kerberos, PKI, and FreeIPA
Write and support Puppet modules and Ansible playbooks for identity management applications, services, and systems
Design, propose and build innovative solutions to business problems
Build service delivery mechanisms, including configuration management, containers, and continuous integration and delivery automation
Help define a comprehensive collaboration strategy for promoting single sign-on access across applications built on various technologies
Provide technical guidance on open source identity and access management technologies, including workflow management tools
Propose, design, and deliver new identity management-related service offerings
Provide technical expertise on design, architecture, and code reviews to ensure high-quality work deliverables
Collaborate with internal teams, vendors and customers to facilitate project technical requirements, deliverables and timelines
5+ years of experience as a system administrator, system engineer, or software engineer in a Linux environment
Experience supporting production applications and knowledge of change management principles
Basic knowledge of Kerberos and PKI services
Ability to work in a team-oriented environment where collaboration is required, including working with remote colleagues
Understanding of identity and access management concepts, e.g. authentication, authorization, user management, identity store, and federation
Ability to self-direct, prioritizing tasks efficiently, based on criticality
Desire and motivation to learn and deploy new technologies
Excellent written and verbal communication skills and complex problem solving skills
Experience with SCM and configuration management tools like Git, Puppet, Ansible, or Cfengine
Red Hat Certified Engineer (RHCE) or an equivalent level of knowledge and experience
Experience with SAML 2.0, OAuth 2.0 and/or OpenID Connect protocols
Networking, HA and DR best practices
Cloud-based solutions including, Amazon AWS, Microsoft Azure, OpenStack, OpenShift by Red Hat
Solid understanding of containerization and Docker ecosystem

Ideas Senior Associate Information Systems Engineer Resume Examples & Samples

Understands and improves (automate) Continuous Integration, Continuous Deployment processes, tools and infrastructure
Supports and works with the Development and QA teams to continually improve IDeaS’ products
Provides support for assigned products, including installation, maintenance, documentation, customization, and utilization of product features
Monitors hosted platforms
Scripts deployment of servers and software builds
Performs capacity management, performance tuning and load testing
Performs change control, configuration, release management, log and backup management
Provides technical leadership and mentoring, promoting adherence to standardized IT processes and strategic principles
Recommends operational efficiencies, especially in areas of scalability, redundancy and high availability solutions
Analyzes, installs, acquires, modifies and supports operating systems, databases or utilities software
Produces and maintains current documentation on IDeaS system needs within scope of responsibility
Stays current with evolving standards and technologies
Has good command of spoken and written English
Revenue optimization industry familiarity
SAS software experience
Systems design experience

Information Systems Engineer Resume Examples & Samples

Management and Configuration of Win 2003/2008/2012 servers in a large Enterprise environment
Configure / add new services as hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
Technical support for Incidents, Changes and Problem Tickets. Participate in Server Builds and Decommission activities
Basic knowledge of Windows server (2008/2012) administration and VMWARE (ESX and ESXi) (MCITP/ VCP certification will be an added advantage)
Bachelor's degree or equivalent combination of education
Thorough understanding of TCP/IP, different protocols and OSI Model
Exhibits strong verbal and written skills. Ability to communicate technical issues with non-technical people
Thorough understanding of ITIL based processes and work flows

Information Systems Engineer Resume Examples & Samples

Maintain and updated servers
Continually work towards making improvements in the shared server environment
Coordinate deliveries from geographically distributed support team
Building virtual systems from ticket requests as needed
Assist in of tail activities for delivering high quality service pack
Grow the technical knowledge & expertise of the team

Information Systems Engineer Resume Examples & Samples

Recommend and drive strategic policy, tooling and complete the implementation of those decisions
Interacts with customers, developers, architects and requestors to identify scope of projects
Assist with the creation of training materials, development activities and automation practices to advance team capacity
Ensure performance test strategy & performance tests enable our systems to operate over anticipated production volumes
Drive and foster innovation with toolset to increase team productivity, and deliver faster

Information Systems Engineer Resume Examples & Samples

The contractor employees shall be U.S. citizens in order to perform all requirements
Selenium (or other automated testing tool)
NeoLoad / Load Runner (for load testing)
Test Case development
Test reporting

Principle Information Systems Engineer Resume Examples & Samples

Establish program plans, project plans, and resource requirements
Foster cooperation and strategic project execution
Establish budget and schedule requirements for systems acquisition through deployment
Interface with senior project managers and implement standards and reporting procedures
Define business needs, assess capability gaps, and develop business cases
Analyze and document business and system requirements
Identify and assess business, systems and technical risks
Evaluate the capabilities and limitations of IT products and technologies
Participate in test planning and user evaluations
Enterprise-level planning and analysis
Process modeling and improvement
Experience with system acquisition and development processes
Strong interpersonal, communication, and facilitation skills
The ability to work effectively across organizational boundaries
Knowledge of IT processes and related technology trends
Project management including experience managing cross domain teams

Senior Information Systems Engineer Resume Examples & Samples

Develop plans for application performance management
Design test scenarios and configurations
Work with program offices and customers to develop detailed test plans, performance baselines, and performance monitoring capabilities
Participate in integrated test teams
Review and improve test and evaluation master plans (TEMP), developmental test and evaluation (T&E) plans, and qualification T&E plans
Execute and document tests
Coordinate and orchestrate root cause analysis testing with external test organizations in support of problem management
Review program test result documentation for system performance, determine application performance baselines, and assess risk to AFNET
Ability to use network packet capture tools such as Wireshark, OPNET ACE, Omni Peak, and HTTPWatch to collect and analyze network data to resolve service degradation or performance issues

Information Systems Engineer Resume Examples & Samples

Provide system and end-user support for all KTXL/FOX40 network equipment and users
Isolate and troubleshoot computer problems with software and hardware configurations
Installation of workstations, servers, and network infrastructure devices including switches and routers
To assist in the developing, installing, and maintaining IT infrastructures that directly affect the air stream of KTXL
Administrative duties associated with server operations
To work closely with the other departments in the maintenance and operation of their equipment
Assist with cabling, wiring, terminations, and fabrication of interconnect facilities
Must be discreet with sensitive information and responsibilities
Additional duties as necessary and/or assigned
Knowledge of Windows XP, Windows 7 and Windows 10, along with Windows Server 2003 & 2008, Microsoft Active Directory, Microsoft Office, Linux
Knowledge of Apple OSX software, hardware, and networking
Valid California Driver’s license
This position requires an “on call” status when emergencies or breakdown of critical equipment occurs to the operation of KTXL
Requires excellent written and oral communication skills
Must have the ability to make decisions and take prompt action
Must be able to work alone and unsupervised when necessary
Must have attention to detail with great accuracy
Operation of company vehicles must be done with the safety of the operator, other personnel and general public in mind, according to the guidelines of KTXL
Some local travel to transmitter and repeater locations may be necessary
Broadcast television experience preferred but not required
Minimum 2 year Degree (Military training and/or equivalent in computer related fields will be considered)
At least two years’ experience in networked computer support, hardware troubleshooting and installation, software installation and network managemen
Cisco, Microsoft, CompTIA certifications a plus, but not required
Experience with video editing systems, streaming and file transfer, and recording formats desired

Senior Information Systems Engineer Resume Examples & Samples

BS Degree CS or MIS or equivalent experience in related roles
Must have expert skill analyzing and writing .NET code using C# or similar (8 years' experience)
Strong Experience working with SQL Development (Stored Procedures, Views, Query Optimization, etc.)
Strong Experience working with HTML, JavaScript,Java Script Plug-in, jQuery, Ajax, Bootstrap
Strong Experience working with APIs (REST, XML, JSON and Web Services, third party Web API)
Strong Experience in design, developing web API's using .NET
Strong Experience in application deployment
Strong Experience in design, developing of Powershell scripting, Python
Must be able to build Business Intelligence solutions in a collaborative, agile
Demonstrated ability to use discretion and make sound decisions to protect our production environment
Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues
Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs
Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership
Ability to manage multiple projects at the same time and shift priorities quickly
Experience working on an Agile/Scrum team preferred
Proven strong problem-solving skills, troubleshooting, and root cause analysis
Strong aspiration to learn new technologies
Proven strong relationship-building and communication skills with team members and business users
LI-DM

Lead Information Systems Engineer Resume Examples & Samples

1) Design and deliver technical strategies which include multiple architecture views comprising one or more of the physical, logical, application, security, network, and data management views
2) Ensure customer systems meet performance and other related requirements
3) Work with senior level civilian, DoD or Intelligence agencies, and other government staff members to shape the development of their Information Systems
Applicable BS degree
Cloud Computing, big data, virtualization, and networking
Requirements collection, derivation, analysis, traceability, and verification
Net-Centric Enterprise Services design and fielding
Security systems to include PKI
Defect management and resolution processes
Design techniques and tradeoff analysis for scalability, availability, extensibility, redundancy and load balancing
Interface specifications
Software programming (optional) in C, C++, Java, other

Information Systems Engineer Resume Examples & Samples

5 years’ experience as Windows Virtualization System Engineer/Technician (5 required 8 preferred)
Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field preferred. 8 years of experience as a Network Engineer/Technician required as a minimum without a Bachelor’s degree in Computer Science/IT related field
Ability to work independently and within a team is critical
Technical knowledge required
Windows Server 2008/2012 R2 expertise. (Exchange server 2010 and up)
VMware expertise. Using ESXi and vSphere version 5.1 and up
VCenter Server expertise managing a mid level enterprise
Active Directory, DNS and Group Policy expertise
Linux experience: Ubuntu, Red hat, and general Linux experience
Network switch and routing experience
Server security Monitoring (SCCM) ACAS experience recommended
Ability to evaluate technologies for factors such as cost, portability, compatibility, usability for implementation, etc
Certs: DOD 8570 required (Security + or GSEC minimum), MCSA certifications highly desired

Information Systems Engineer Resume Examples & Samples

Bachelor’s Degree is required along with 2-5 years of experience is required
Possesses superior oral and written communications skills in order to clearly and effectively convey issues, reports, and other deliverables to Agency counterparts
Expert knowledge of federal laws and regulations, directives, instructions, policy, standards, and guidance, including knowledge of FedRAMP requirements and guidance, so that requirements support security and privacy compliance
Experience in implementation of leading technologies, methodologies, and software tools
Experience performing security assessments, audits and reviews to determine if software meets standards. Works with security expert to resolve identified issues
Mentors staff by providing technical guidance in area of specialty
Skills should include mastery of JAVA. Successful candidates MUST understand and be able to articulate secure coding practices. Mastery of NODE.JS and/or experience operating in an Agile environment is a big plus
Expert in an advanced technical areas of small to large applications and operational environments. Experience and expert knowledge in advanced and complex computing environments and all facets of the SDLC with a focus on consultations and advice on difficult problem resolution, and implementation strategies
Experience advising and consulting using advanced expertise in areas a client has interest in and needs expertise to carefully evaluate technologies, benefits, risks, and costs in order to make a decision to use such technology/technologies
Expertise in advising clients on the analysis, design, implementation, training, maintenance and usage of advanced technologies within their organization, particularly with respect to a client’s mission, business goals and forecasted environmental impacts (e.g., increased number of clients served, constrained budgets, client interaction preferences, security and privacy concerns, and workforce development issues)
Experience participating and advising as needed in all phases of systems development from analyzing, and documenting complex client and statutory requirements through development, deployment, and maintenance
Experience providing advanced technical knowledge and analysis of highly specialized applications and operational environments; high-level functional systems analysis, design, integration, documentation, training, and implementation; and advice on complex problems
Experience making recommendations and advising on task order level system improvements, optimization, or maintenance efforts in the SDLC phases
Participates in discussions and development of organization-wide information models to enable shared software and database services and management systems
Experience in the development and implementation of best practices for small to large-scale development projects. Understands how to deploy new technologies within existing complex set of technologies of varying levels modernization. Develops and/or reviews detailed system and technical documentation for all phases of the SDLC. Develops white papers, evaluations, and technical guidance to clients in area of specialty

Senior Information Systems Engineer SME Resume Examples & Samples

Master’s Degree is required along with 3-6 years of relevant experience is required
Expert in an advanced technical areas such as telecommunications/ networks, IT architecture, databases, risk management, software, SDLC management, modeling and simulation, etc. Experience and expert knowledge in advanced and complex computing environments and all facets of the SDLC with a focus on consultations and advice on difficult problem resolution, implementation strategies
Experience participating as an expert consultant as needed in all phases of software development
Experience and demonstrated success in working with large enterprises, large geographical areas, and users (greater than 40,000). Expert knowledge and skill in all facets of systems development and deployment
Experience and demonstrated success working with clients in sensitive environments, understands user issues, understands policy and political issues that may adversely affect success and offers approaches to manage such issues
Experience in leading, advising and consulting using advanced expertise in areas a client has interest in and needs expertise to carefully evaluate technologies, benefits, risks and costs in order to make a decision to use such technology/technologies, and/or resolve technology problems
Expertise in advising executive program and technical clients on the analysis, design, implementation, training, maintenance and usage of advanced technologies within their organization, particularly with respect to a client’s mission, business goals and forecasted environmental impacts (e.g., increased number of clients served, new legislation, constrained budgets, client interaction preferences, security and privacy concerns, and workforce development issues)
Experience leading teams in complex application and operational environments; performing high-level functional systems analysis, design, integration, documentation, training, and implementation; and resolving complex problems
Experience providing advanced technical knowledge and analysis in key technical areas using analytic techniques and computational methods to resolve issues
Experience making recommendations and advising on organization-wide system improvements, optimization, or maintenance efforts in the following sample specialties: Information Systems Architecture, Networking, Telecommunications, Automation, Communications Protocols, Risk Management/Electronic Analysis, Software, Life-Cycle Management, Software Development Methodologies, 508 compliance, human factors modeling, modeling and simulation etc
Extensive experience in the development and implementation of best practices for large scale, enterprise-size clients. Understands sensitive organizational issues and change management practices and strategies, offers advice and approaches to mitigate organizational stress during change. Understands how to deploy new technologies within existing complex set of technologies of varying levels modernization. Takes an enterprise approach to such implementations taking into account technology, workforce training, user change management and executive and political support

Lead Information Systems Engineer Resume Examples & Samples

Manage ongoing Apttus CPQ/CLM systems administration
Implement changes to Apttus CPQ/CLM in conformance with change control policy
Managing assigned projects within budget and timelines set
Complies with Corporate processes and departmental standards
Manage user acceptance tasks, including testing documents
Manage work orders that describe particular issues, software bugs or problems
CLM: Maintain Apttus Agreement Templates, Clause Libraries, Comply and Custom System Properties (Proposal and Approval), Advanced Approvals, integration between Apttus and Salesforce
CPQ: Apttus CPQ configuration, Pricing Objects, configuration rules, attribute rules, visibility rules, discounts, Asset Based Ordering (ABO) workflows Apttus/Salesforce objects, related Apex jobs
Requires a minimum of 5+ years of experience with SaaS business application
5+ years experience configuring/developing CPQ/CLM with Salesforce
5+ years experience creating and maintaining Salesforce Objects and custom field types
Four-year college degree; major in computer science, or comparable work experience
LI-RL

Lead Information Systems Engineer Resume Examples & Samples

Requires a minimum of 4+ years experience in designing and developing solutions for SaaS ERP or SaaS CRM systems
4+ years creating/maintaining Client-side and Server-side JavaScript/Eclipse
2+ years experience administering Salesforce

Senior Associate Information Systems Engineer Resume Examples & Samples

Perform daily administration activities for all HostOps servers including analyzing, installing, modifying Operating Systems, storage, applications, backups and account administration
Assists with the planning (implementation and ongoing usage/forecasting/trending), design, setup and troubleshooting of such items as Operating Systems, systems management software, security software, backup software, productivity applications
Determines new technology's needs, including researching, evaluation and cost analysis
Interface with other SAS groups and departments to enhance the environment or resolve pending issues
Automate tasks with medium complexity or multiple handoffs
Minimum 2+ years of experience in a heterogeneous, dynamic, customer-focused environment
Experience with Windows (primary) and RedHat Linux (secondary) operating systems, minimum experience 4 years
Support experience with virtualization technologies (preference of VMWare and/or OpenStack)
Experience in scripting languages (Bash, Python, PowerShell, Perl, etc)
Participation in a 24x7 on-call rotation schedule

Information Systems Engineer, Hosting Ops Resume Examples & Samples

Utilize trouble ticket system (ServiceNow) to address and resolve customer concerns and requests
Troubleshoot hardware, software, or performance problems
Develop step-by-step documentation for system support tasks
Bachelor's degree in Computer Information Systems, Computer Science, or related quantitative field or related experience
Minimum 5+ years of experience in a heterogeneous, dynamic, customer-focused environment
Experience with Redhat Linux (primary) and Windows (secondary) operating systems, minimum experience 4 years
Experience with infrastructure architecture including Servers, Network, SAN/Storage and Backup Services to allow for efficient implementation and non-disruptive expansion and upgrades

Senior Information Systems Engineer Resume Examples & Samples

Must have a Bachelor of Science degree in electrical, computer, or electronics engineering from an ABET accredited institution and at least 5 years of experience or 8 years of related experience
Carrier systems including: IP/MPLS routers and Multi-Service Provisioning Platform (MSPP) equipment
Communications Security (COMSEC) devices, which include: KIV-7Ms, KG340s, KG345s, KG175As, OTU encryption (WSE)
Infrastructure Installation/Support (Equipment bays, grounding and signal & fiber cable ways)

Senior Information Systems Engineer Resume Examples & Samples

Monitor, maintain and support Enterprise Email, Active Directory, backend systems and services like File and Print, , Wireless, WSUS, IIS, DHCP, SQL Databases, Enterprise Antivirus, Phone Systems, Data Center, Building Security etc
Technical troubleshooting of Server hardware, software and LAN
Monitor ITS key services
Provide next level support to IT operations
Propose and implement backend system enhancements (software and hardware updates) that will improve the performance and reliability of systems
Continuous development of new Server and Network technologies
Participate in new development projects to implement new functionality
Other related IT functions as requested
Extensive knowledge in the following technologies: Microsoft Windows Server, Exchange,
Required to make a variety of decisions, some complex in nature, with concern for impact on
Acts as an internal advisor to peers
Exhibits advanced skills in area of specialization
Leverages knowledge in a manner that provides business value across groups
Stay current with Enterprise IT architecture technology and capability
Demonstrate and deepen awareness of HTA business processes and issues
Proven ability to work independently and as a team member
Ability to be flexible and work analytically in a problem-solving environment
Strong organizational and time-management skills
Ability to prioritize and multi-task multiple work assignments
Be able to work under pressure and to tight deadlines
Ability to communicate proactively and interact with internal/external contacts at any level
Ability to handle private and confidential information in accordance with company’s interest and policies, legal requirements, and business ethics
Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
Monitoring system capacity utilization, evaluating trends, and planning for future needs to ensure ongoing system availability and performance
Routinely audit Enterprise hardware and software to ensure compliance
Project liaison to Strategic projects to implement and integrate new technology
Work with Enterprise Manager to develop internal standards, common procedures and methodologies for Enterprise support
Attend technology meetings as needed and assist in communicating ITS team activities to divisions
Participate in PMI training & certification
Build knowledge across multiple areas and understand impact to ITS team
Provide input and implement unit/group policy
Responsible for facilitating two-way communication and building consensus within the entire Enterprise team, i.e., both formally and informally
Strong decision-making skills
Provides and implements workable solutions with minimum referral to management
Performs complex tasks and participates in cross-functional activities
Required to apply analytical skills in assessing concepts/principles and alternative solutions
Manages effective customer relationships and builds customer relationships in wider group
Optimize the contribution of group members through coaching, counseling and mentoring activities
Stay current with information technology and capability
Project management and coaching skills desired
Ability to communicate to all levels in the business via verbal and written form
B.S in computer science or related area
3-7 years related experience
Computer Skills: Strong working knowledge of Microsoft applications
Project management or work scheduling experience
Other Requirements: U.S. work authorization required

Information Systems Engineer Manager Resume Examples & Samples

The SLM is responsible for ensuring the quality of the end to end services, service line strategy, portfolio management and roadmaps for the service line
The IT Planning and Solutions SLM will capture and integrate IT/Business requirements from the Agency’s two/three letter organizations and the Service Operations Managers to deliver a forward looking (quarterly and 18 month) Service Portfolio view
He/she will work as a partner with the appropriate Service Operations Manager to develop strategies necessary to optimize products and services in the line of business
SLMs are highly skilled IT professionals whose technical expertise will be engaged in understanding the business needs of stakeholders across the Agency and translating them and assembling an appropriate service response
Key Responsibilities include: 1) Working with senior stakeholders to define appropriate service levels and establish service line targets 2) Set service delivery goals, overall priorities and success measures 3) Responsible for the full lifecycle of products and services across the service line 4) Leading the service line strategy and contributing to the overall Agency strategy and vision
ITIL Certified
BMC Remedy Application Experience
Development of Key Performance Indicators to measure performance

Ideas Senior Associate Information Systems Engineer Resume Examples & Samples

Automation, continuous delivery, monitoring and alerting
Script and execute deployment of servers and software builds
Support and work with the Development and QA teams
Diagnose and resolve user and operational problems with software
Work with CI tools such as Jenkins, Sonar, and Artifactory
Windows Server and/or Red Hat Linux knowledge or administration
Windows and Linux scripting languages (e.g. Batch, PowerShell, Bash)
Configuration management tools such as DSC, Chef, and Puppet
Build tools such as Ant, Gradle, and Maven
Version control systems such as Git and SVN
Container services such as Docker
Log aggregation tools such as ELK stack
Agile and SCRUM development processes
Passion for software development and an aptitude for learning
Will occasionally need to work evenings or weekends for system maintenance and upgrades

Senior Information Systems Engineer Resume Examples & Samples

Build and support new Active Directory forests
Build and support Exchange on premise and in hybrid configurations
Orchestrate user migrations from potentially any mail system to Exchange
Migrate complex applications between forests and run in cross forest mode where appropriate
Perform acquisition due diligence as it pertains to Active Directory and Exchange
Perform upgrades, patching, documentation, and monitoring/alerting of Active Directory solutions
Troubleshoot issues that potentially span hardware, software, network, storage to identify root cause and implement immediate and long-term corrective action in a highly virtualized environment
Assist in the research, design, implementation, and testing of Disaster Recovery solutions
Collect and present data for reporting, technical direction, and capacity planning
Ability to demonstrate senior-level experience in Active Directory and Exchange required
Experience in a complex multi-forest environment with multiple exchange organizations preferred
Experience with ADFS, Group Policy, LDAP, DNS, DHCP, and PowerShell required
Possess understanding of TCP/IP, subnets, VLANs, and packet capture analysis
Experience with RightFax preferred
Able to work well independently and as a team player
Excellent troubleshooting and scripting skills
Able to work occasional off-hours for scheduled maintenance and on-call rotation
Some travel possible

Information Systems Engineer Resume Examples & Samples

Extensive working experience with VMWare vCenter appliance, configuration, upgrades, patching and administration
In depth hands-on actual working experience with VMWare VCO vRealize Orchestration workflow design and administration
Working knowledge of VMWare related activities including cloning, snapshots, vmotion
Experience in network architecture and design overhaul
Comprehensive knowledge of networking topology and architecture
Proficiency in JavaScript, experience with code re-design
Experience with Storage SAN deployment and implementation with VMWare
Solid working experience with MySQL and Oracle database
Experience with ServiceNow platform and instance creation/upgrade processes
Linux administration and bash scripting experience
Experience with LDAP/SSO vCenter VCO integration
Experience with OS hardening via approved security guidelines and STIG provided
Solid experience with VM backup solutions applications tools including VEEAM / PHD Virtual
Working knowledge of proxy server setup
Experience with creating, modifying and deployment of ESXi kickstart
Experience with Agile / sprint code implementation
Hands on experience with Pure Storage and/or DELL Compellent SAN (preferred)
Experience with vRO plugins installation of SQL, authentication, security, SMTP and REST
Experience with being able to work remotely and still effectively meet project timelines

Information Systems Engineer Resume Examples & Samples

1) Provide technical leadership in analysis, design, building, testing, implementation & support of technologies within the assigned workspace
2) Develop and implement processes, procedures and standards that contribute to quality and scale
3) Provide technology life cycle management in accordance with company policies
4) Contribute to the creation and execution on technical plans for M&A integrations
Technology Execution
1) Plan, design, build, test and support technology components
2) Develop and implement plans to transition technology components to IT Operations
3) Ensure security and audit compliance
4) Ensure both external and internal service levels can be met
5) Participate in pre-scheduled 24x7x365 system on-call support
Partnerships
1) Partner with Enterprise Architecture in identifying and evaluating new technologies to support business requirements
2) Partner with other IT Organizations to ensure technology is being leveraged to its fullest extent in support of the business
3) Partner with external vendors and service providers to learn about offerings that can enhance functionality and scale
A minimum of 8 years of related experience
Requires strong technical expertise in multiple areas
Requires analytical ability, strong judgment, problem solving skills, and effective human relations skills to work cross functionally across the Enterprise with staff and all levels of management in various disciplines
Uses professional concepts and company objectives to resolve complex issues in creative and effective ways
Ability to function in a complex environment thru multi-tasking and establishing and communicating priorities
Strong interpersonal and communications skills; capable of writing proposals or papers, acting as a vendor liaison, making presentations to customers or client audiences or professional peers, and working closely with upper management and outsourced service provider
Strong listening and collaboration skills; must work effectively with application developers, QA, and Data Architects
Strong Linux shell scripting skills
Strong relational database analysis and design skills; ability to translate business requirements into designs that perform appropriately
Strong knowledge of SQL; ability to transfer knowledge to others
Solid understanding of backup/recovery technologies; ability to specify requirements to the Provider and ensure the requirements are met
Strong knowledge of Oracle technologies including but not limited to RAC, GoldenGate, RMAN, Standby, SQL Plans, high availability architectures and AWR reporting and analysis
Ability to apply DBMS features/functions to solve a business problem
Strong knowledge of DBMS replication capabilities between geographically dispersed environments
Post graduate course work in Computer Science or Business Administration a plus

Information Systems Engineer Resume Examples & Samples

Operational knowledge of at least MS Exchange 2007 preferably 2010 or 2013
The tasks this individual is responsible for are often non-routine and unstructured, requiring creative solutions
An associate’s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience

LAN Information Systems Engineer Resume Examples & Samples

Assist with the planning, design, setup, and troubleshooting of campus and data center networks
Perform capacity planning, forecasting/trending, hardware configuration and installation of such items as routers, switches, firewalls and load balancing equipment
Research, evaluate, perform cost analysis and write business justifications for purchasing new technologies. Assists in vendor selection as part of this process
Produce and maintain current documentation for areas of responsibility
Participate in 24x7 oncall rotation for critical networks
Participate in maintenance windows after hours and Saturdays, as required
Interact with customers to develop requirements and initiate and/or implement technology solutions to meet customer requirements
Bachelor's degree in Computer Science or other quantitative discipline
5 years experience architecting, deploying and supporting Cisco networking environments
5 years experience with TCP/IP and WAN/LAN networking
Experience with designing highly available data center networks
Programming experience with at least one language

Senior Information Systems Engineer Resume Examples & Samples

Researches attempted or successful efforts to compromise systems security, determines causes of security violations, and designs countermeasures
Routinely conducts security risk assessments on networks and systems and makes recommendations to management to improve security and avoid negative impact on the business caused by theft, destruction, alteration, or denial of access to information and systems
Maintains network security devices such as IDS/IPS, proxy servers, NGFWs, etc
Experience managing and deploying SIEM technology
Develops and maintains existing security operations tools
Evaluates new products as they are being considered and provides recommendations for usage
Develops and administers corporate security policies
Assists in penetration testing of internal and external networks
Researches latest security best practices, staying abreast of new threats and vulnerabilities and helps disseminate this information to appropriate groups within the organization
Coordinates and executes security projects for the organization
Performs management reports regarding security status and the impact on the business
Responds to security incidents as part of the Incident Response Team

Visual Information Systems Engineer Resume Examples & Samples

MCU bridge (Cisco Codian or similar)
Codecs (Tandberg MXP 6000, Cisco c60 or similar)
Crestron controller systems
Desk Top VTC units (Tandberg 1700 MXP, Cisco EX series or similar)
Audio Visual equipment (BARCO and Planar data walls, AMX AV switching, bi-amp audio, or similar)
CATV Distribution Systems
Operating and maintaining VTC systems
Scheduling of VTC events
Installation of AV and VTC systems
Providing technical services in a DOD environment
Cable / Satellite TV Systems

Information Systems Engineer Resume Examples & Samples

Installation/support/maintenance of Windows servers, running on ESX hosts
Applying security patches to Windows Servers
Setup new Network Printers
Work with developers to promote changes to non-prod and prod (application changes, windows services and IIS changes)
Maintain service account password changes
Work with developers and business users to identify load balance and firewall changes needed and submit Jira COM to request change(s)
VMWare installation/support/maintenance
Group Policy Administration
DHCP Administration
Security Certificate Administration
Participate in yearly PCI audit
FTP user set-ups and deletions -- along with handling escalated FTP issues from customers/vendors
Resolve escalated technical issues in ticketing system
Resolve issues reported by Microsoft Operations Manager
Troubleshoot issues with Microsoft Systems Center
Establish and implement EFS system policies, procedures and standards
Research, recommend and install new network hardware and software
Complete projects and other duties as assigned
Train off-hours staff for duties that can be performed during non-business hours
Project lead on technology changes
Participate in the on-call support rotation
Knowledge of Storage Arrays (EMC, Hitachi, NetApp, Dell, HP, etc)
Experience with Microsoft Systems Center
Strong knowledge of Microsoft Office Applications
Ability to prioritize and organize work tasks for maximum efficiency
A “can do” attitude and works well in a team environment
Schedule flexibility to accommodate on-call responsibilities
Project Management Skills
Ability to document clear/precise instructions for procedures or processes
Bachelor’s degree preferred or 5+ years of IT experience
Advanced knowledge of Windows’ operating systems
Advanced problem solving and troubleshooting skills

Senior Information Systems Engineer Resume Examples & Samples

Prepare Joint Integration Test plans in accordance to program schedules
Execute testing with concise communication internally and externally
Prepare and present test strategy documentation to OEMs with SXM methodology in mind
Prepare JIT test case portfolio in accordance to the services offered on the assigned program and ensuring completeness
Possess an understanding of backend server to server communication/interfaces
Possess an understanding of web/mobile applications and their integration internally as well as externally
Development and Production support of account-related backend issues
5 years relevant work experience
Demonstrate an ability to communicate as well as negotiate with internal/external customers
Possess an understand of telematics protocol/interfaces
Remains current with Company internal architecture design strategy
Travel required to OEM and partner locations as necessary
Follows team best practices
Perform tasks with minimal supervision
Have strong knowledge of telematics platform with an aptitude of learning enterprise components
Shows an aptitude to acquire knowledge about applicable technologies
Is viewed by the OEM and internal team as the primary external testing lead for the assigned program
Possess strong leadership capabilities when driving test activities with OEMs/partners
Ability to project professionalism over the phone and in person
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)
Understanding of web services, APIs and security principles
Understanding of backend testing tools like SOAP UI, GUI tools

Information Systems Engineer Resume Examples & Samples

Responsible for all functions relating to the maintaining, configuration and operation of our SaaS and internal technology infrastructure
Maintaining virtual servers
Install, configure and support Medidata applications and components
Monitor servers for performance within set thresholds
Troubleshoot and repair server related problems
Respond to server configuration and/or performance irregularities in a timely manner
Troubleshoot and repair Multi-tiered application errors
Test software before pushing to production
Provide 24 x 7 production support on a rotating basis
At least one of the following required
LI-RP

Manager, Information Systems Engineer Resume Examples & Samples

Analysis, selection and modification of, Hardware, Software, ,Network and desk top solutions, RF Communications and specialized IT weapons systems
Requires experience and practical application of diverse IT solutions, operations, Configuration management and data documentation
Manages, operates and sustains complex IT systems to the customer
Selects, develops, and evaluates personnel to ensure the efficient operation of the function

Information Systems Engineer Resume Examples & Samples

Participate with systems lifecycle: builds, installation, upgrades, maintenance, patching, monitoring/alerting, and documentation of server systems
Troubleshoot functionality and performance issues with Mitchell or 3rd-party software solutions
Follow established change management process to safely implement changes
Participate in pre-scheduled off-hours data center maintenance activities and occasional off-hours escalations
Work seamlessly with other system administrators and take responsibility for other tasks as assigned
Provide guidance to Operations staff and ensure system alerts are handled properly

Information Systems Engineer Resume Examples & Samples

Responsible for creating automation and efficiency through the design of powershell scripts, identification and resolution of potential and undocumented system failures/error codes/and outages, creation of change and test plans, identification of gaps in documented product run book processes
Create trend analysis and performance monitoring across the entire platform from information provided by New Relic, AWS CloudWatch, Insights, SolarWinds, SumoLogic, PagerDuty, and other data center and application monitoring tools
Analyze capacity planning reports from tableau to troubleshoot, analyze, and prevent service disruption based on these data trends and alerts
Analyze and resolve alerts related to Medidata client URLs, Networks, Systems, Storage, Medidata Data Centers and AWS environments by using product and industry knowledge
Maintain corrective actions based on the mitigation plans
Provide proactive and reactive response to critical system alerts to prevent and resolve CIRTs
Create necessary corrective actions and apply continuous improvement through product capability best practices to current process and procedures; i.e. offers industry solutions to problems affecting MS SQL memory overutilization, MS Server 2012 Remote Registry Idle timeout fixes, Windows Server OS upgrade plans, and from the identification of gaps in documented product run book process
Administer development feedback to existing and new product run books based on the technical expertise exposing deficiencies in current process
Responsible for 24x7x365 technical operations within the consolidated Global Network Operations Center
Ensure all assigned tasks are addressed in a timely manner to meet and/or exceed external Service Level Agreements (SLA) and internal Service Level Targets (SLT)
Triage and resolves all networks and systems related issues; work with vendors; fault management and event notification and escalation to senior engineers
Provide operations support of systems development life cycle by building, supporting, and decommissioning the Medidata Clinical Cloud platform
Prioritize and perform triage on network and system trouble tickets, while keeping coworkers apprised of open and critical issues
Review and resolve failed backup jobs
Collaborate with senior engineers when necessary
Provide alert response as well as email and telephone technical support for data center and managed services clients
Keep clients informed throughout the process and follow up with them to ensure satisfactory resolution
Work closely with service account managers and situation managers to ensure clients’ business needs are met
Guide and mentor less experienced teammates by providing technical support, training, and direction
Perform any project work as assigned
Bachelor’s degree in Computer Science, Engineering, Telecommunications, or related discipline, OR
Associate’s degree in a computer-related field, plus one year of experience in a relevant technical role, OR
Minimum of two years’ experience in a technical support or systems administration role maintaining high service levels in a demanding environment
Preferred working knowledge of systems monitoring tools
Working knowledge of basic network concepts, terminology, and troubleshooting
Working knowledge of Windows operating systems, basic administration, and troubleshooting
Working knowledge of UNIX/Linux or other command-line systems
Strong technical aptitude including excellent troubleshooting skills
Exceptional verbal and written communication skills for client interaction and ticket documentation
Ability to coordinate effectively with other team members
Ability to prioritize and manage time on multiple tasks simultaneously within strict timelines
Must be able to work independently and as part of a team
Lifting and transporting of moderately heavy objects, such as servers and network hardware that could be 50lbs or greater
LI-AB1

Information Systems Engineer Resume Examples & Samples

Consulting with clients to ensure the right solution components are implemented given client use cases and desired outcomes
During the implementation phase of active projects, acts as the technical expert and supports all technical inquiries arising during this phase of the project
Acts as initial triage point for client-reported issues or inquiries during the implementation phase
Guides client through lab setup, integration, testing, and solution validation/certification
Describes solution configuration options and helps identify desired configuration settings
Facilitates delivery of configuration packages to clients at various stages of the project
Maintain technical knowledge regarding existing and new functionality in offerings such as Form Agent, XPI, Secure Commerce Architecture, VHQ, and other solution offerings
Occasionally participate in onsite visits to customers
Validate requirements and business needs collected by technical sales analysts/engineers
Foster internal knowledge sharing by participating in periodic team calls/meetings and contributing to a knowledgebase system
Bachelor’s Degree in Management Information Systems, Computer Science, or related field OR at least 5 years of experience in a software development, technical services, or related role
Conversant in modern programming languages and frameworks. In-depth knowledge of at least one higher-level language (e.g. Java, C#, VB, Python, etc.) is preferred
Ability to use Microsoft Office tools
Payments industry experience is highly preferred
Ability to interface with customers, sales and technical resource personnel in a professional manner
Ability to analyze and resolve moderately complex technical problems
Ability to work in a cross functional environment
Strong multi-tasker and ability to work multiple simultaneous projects
Demonstrate understanding of customer environment, payment industry and Verifone products and solutions
Work with minimal supervision

Information Systems Engineer Resume Examples & Samples

Experience with locking down ESXi servers, maintaining secured locked down VM templates, managing security aspects of VMware vCenter, and verifying overall security settings
Knowledgeable with locking down Linux using manual methods. Automated open source tools such as Puppet, Chef, or Ansible are desired
Extensive experience with RMF, ICD 503, CNSSI 1253, and NIST SP 800-53. Experience with Xacta Tool or other automated Information Assurance tool
Experience with Security Technical Implementation Guides (STIGs) and Security Content Automation Protocol (SCAP) Compliance Checker (SCC)
Knowledge of Information Assurance Vulnerability Alerts (IAVAs) and/or Intelligence Community Vulnerability Alerts (ICVAs)
Knowledge of Operating Systems/Tools; Windows, Linux, Splunk
In accordance with DoD 8570.01M, the selected individual must meet the requirements of an IAT Level II as a condition of employment
Familiarity with Simple Key Loader (SKL) devices; and various secure telecommunication devices
Working knowledge of various operating systems (i.e. UNIX, Solaris, and Linux, Sun, Apple, Windows)
Extensive experience with RMF, CNSSI 1253, NIST SP 800-53, and NISPOM
Knowledge of Information Assurance Vulnerability Alerts (IAVAs)
Familiarity with NISPOM Chapter 8
Technical experience and skills in securing multiple operating systems such as Windows Server 2012, Windows 10
Demonstrated capabilities in presenting ideas written and orally within a cross-functional environment required
Operational understanding of current networking technologies, security products and tools
Information systems secure processing experience (preferably in a Department of Defense (DoD) environment or government security agency) with an emphasis on computer security and risk management
Requires a person who is well organized with effective time management skills, above average verbal communication skills, good human relation skills, team player and a highly developed professional image
Excellent written communication skills are required for correspondence, reports and briefings
Proven ability to work independently as well as working with others in a collaborative environment
Ability to multi-task and effectively manage a heavy work load

Information Systems Engineer Resume Examples & Samples

Administration of monitoring tools
Administration of linux based systems
Create scripts for data collection, reporting, and automation
Create web based dashboards
Handle regularly scheduled on call duties

Senior Information Systems Engineer Resume Examples & Samples

Design, implement and support our Mid-tier and PaaS Solutions
Systems administration for Windows and Linux
Work with customers to develop system requirements, initiate and implement technology solutions to meet our business objectives
Analyze virtual systems performance data and make improvements to the infrastructure as necessary

Information Systems Engineer Resume Examples & Samples

Use Continuous Delivery methodologies to support our global business applications and implement release management best practices
DevOps development roles with at least one of the following languages: PowerShell, Java, .NET, Ruby, Python or Perl
Research and implement automation for repetitive administration processes including scripting and programming to automate routine tasks and workflows
Architect, implement, provision and support SAS Solutions in our global infrastructure computing environment
Conduct research on emerging technologies

Principal Information Systems Engineer Resume Examples & Samples

Responsible for architecting and implementing scalable, global IT Infrastructure solutions, leading project scope, and definition, providing IT strategy and vision, creating diagrams and documentation according to Microsoft and industry standard best practices for the successful deployment of IT programs and projects
Designing, Installing, configuring, and maintaining computing platforms, enterprise application, and monitoring solutions
Provide day-to-day hands on support of internal IT operations infrastructure where high performance and operational uptime are expected for a 500+ physical and virtual server environment
Scheduling installations and upgrades while maintaining availability in accordance with established IT policies and procedures
Work within a multi-site, global IT team located in multiple countries/continents
Willing and capable of mentoring junior team members and evangelizing best practices throughout the team
Evaluating, implementing, and managing appropriate software and hardware solutions
Provide 3rd level support for helpdesk and end users
Integrate environments with other applications; Multi-Factor authentication, antivirus, anti-spam, content filtering, encryption, mobile device management, scripting

Information Systems Engineer Resume Examples & Samples

Document reported issues in SalesForce CRM as needed and triage incoming cases, calls and emails
Communicate with clients and internal team members while providing and exceeded level of customer service
Troubleshoot incoming issues by researching, reproducing the problem, and interfacing with customers, vendors and internal resources until resolution of issue. This includes resolving or escalating the issue to others where applicable
Work with Product Support and other various groups to ensure our technical support SLA obligations are being met on a client by client basis
Must be able to participate in an on call rotation schedule for after-hours support
Document process around the setup and implementation of EDI jobs
Participate in other technical customer service related activities such as assisting in implementation projects and internal efficiency projects
Minimum 3 years relevant experience within a help desk setting or Medical related background with one year experience
Bachelor’s degree in Computer Science or Information Systems, or related equivalent experience and two plus year’s professional experience in database administration and software systems development
Proven skills in handling multiple tasks or projects and ability to dynamically prioritize
Effective oral and written communication skills required
A self-starter with proven ability to work independently to analyze problems and recommend solutions
Windows Server configuration experience
Basic SQL DBA experience
Other basic IT skills such as understanding of networking, Windows permissions, batch processing.

Information Systems Engineer Resume Examples & Samples

Overall HP NonStop System support and troubleshooting/resolution of system related issues
System monitoring, performance tuning/balancing
User security administration
OS patch deployments, OS upgrades, backups
3rd party software maintenance on the Nonstop
Develop and support applications that meet data integrity, performance, business, security and architecture objectives
Perform unit testing, functional testing and provide support to the QA team
24/7 off-hours system support
The ideal candidate would have a proven track record of effectively delivering results and possess strong troubleshooting skills with 5+ years of experience in HP NonStop System Administration
Real time EFT transaction processing systems
MOMI, Prognosis and monitoring of Pathway environment and configuration
Creation of object definitions for TCP’s, Servers, Programs and Spoolers
TCP/IP, TMF, NetBatch
COBOL, SCOBOL, TAL, and TACL languages
Pathway, DDL, TMF, FUP, Inspect and Control software
SQL/MP and Enscribe databases
Guardian operating system
Experience with Tandem C and SQL database design is a plus
Experience with Remote Database Facility (RDF) a plus

Principal Information Systems Engineer Resume Examples & Samples

Collaborate with other teams taking a project from conception, through analysis, prototyping, design, and finally to implementation
Develop robust integration flows and services that are highly scalable, extensible, and that are easy to maintain and monitor
Apply background/expertise in EAI and SOA to design and develop robust, scalable solutions to meet the requirements from various application teams
Apply background/expertise in enterprise application development using Java and related frameworks to build services that integrate with traditional enterprise systems
Follow an agile development process while working closely with product managers, engineers and various business stakeholders to develop best-in-class solutions to support our application teams and our business
Design, Develop and Deploy mission critical Integration Flows and Web Services relied on by multiple applications that have thousands of users
Develop Integration Flows using an ESB and Web Services using Spring WS stack
Work in an agile development team with Product Development, Engineering, Marketing and various business stakeholders
Bachelor’s degree in Computer Science, Electronics, Technology or related field with 5+ years of development experience on Web Services using Java; Will also consider an Associate’s degree with 5+ years of development experience on Web Services using Java
Strong Java development experience
Good understanding of XML and JSON message formats
Experience working with service-based architectures including REST / SOAP
Strong knowledge of EAI Patterns, SOA and design patterns and principles
Up-to-date with the latest server-side frameworks, techniques, and technologies
Ability to architect complex Integration Flows using EAI tools and Web Services
Working knowledge of both relational and NoSQL databases (MongoDB, SQL-Server) preferred
Working knowledge of SQL and hands on experience with ORM frameworks such as Hibernate
Experienced with version management using Git in a continuous integration environment
Experienced with integration platforms such as IBM, MuleSoft, TIBCO, WebMethods
Experience working in an Agile/Scrum development process

Information Systems Engineer Resume Examples & Samples

Systems and/or network architecture and design
Familiarity with Riverbed NetPlanner, NetMapper and other similar tools
Familiarity with one or more network management tools such as CA Spectrum, Solarwinds, Cisco WAE, or other similar tools
Possess excellent written and verbal communication and presentation skills
Work well in a collaborative team environment
Self-motivated to learn new technologies and flexible to support tasking in a variety of areas
Ability to obtain/maintain a DoD Secret Clearance (U.S. Citizenship required)
Experience working with multiple Government departments or agencies is preferred, but experience working on transformational projects in other complex environments may be considered

Specialist Information Systems Engineer Resume Examples & Samples

Demonstrated experience with: Splunk, SCOM, CA Spectrum
Demonstrated cloud platform monitoring experience (AWS/Azure/Rackspace etc.)
Demonstrated knowledge of CMDB and Service Desk toolset integration with monitoring tools
Demonstrated expertise in Windows/Linux/Unix/Cisco Monitoring tools
Strong understanding of SNMP fundamentals
Strong track record in metrics relative to decisions on alerting and prevention of incidents for systems monitored
Demonstrated ability to maintain and measure availability, performance and capacity metrics for business applications, as well as standardize high availability and high performance for all monitoring tools and platforms

Specialist Information Systems Engineer Resume Examples & Samples

5+ years of experience with NetBackup master server, media server, and appliance technologies
5+ years of experience in on-premise backup and archiving solutions, and off-premise public cloud backup, archiving, and DR solutions
Hands on experience with local and remote replication using Snapvault
Experience with AltaVault and Commvault
Proven track record in taking an IT project from concept to completion
Experience and background with solid systems administration processes and procedures for both NAS and SAN environments
Solid background in backup/data protection and data lifecycle management
Strong scripting skills using shell, powershell and batch

Information Systems Engineer Resume Examples & Samples

Implement and support the integration and deployment of identity and access management solutions like SAML, OIDC, OAuth, LDAP, Kerberos, PKI, and FreeIPA
Write and support Puppet modules and Ansible by Red Hat playbooks for identity management applications, services, and systems
Design, propose, and build innovative solutions to business problems
Build service delivery mechanisms, including configuration management, containers, and continuous integration (CI) and continuous delivery (CD) automation
Provide assistance to application teams consuming Red Hat's internal identity management systems, including client and service configuration
Collaborate with internal teams, vendors, and customers to facilitate technical requirements, deliverables, and timelines of projects
Understand customer needs and provide excellent customer service experience
Provide system administration and security consultation services to development teams
Provide tier 3 support to operations teams in resolving production issues
Deep understanding of Red Hat Enterprise Linux (RHEL)
Demonstrated working knowledge of web servers, clients and browsers, LDAP directories, and MySQL or other databases
Understanding of identity and access management concepts like authentication, authorization, user management, identity store, and federation
Ability to work on your own and prioritize tasks efficiently based on their criticality
Motivation to learn and deploy new technologies
Excellent written and verbal communication skills and complex problem-solving skills
Experience with SCM and configuration management tools like Git, Puppet, Ansible by Red Hat, or CFEngine
Red Hat Certified Engineer (RHCE) certification or equivalent level of knowledge and experience
Bachelor's degree in computer science or engineering or equivalent professional experience
Experience with SAML 2.0, OAuth 2.0, or OpenID Connect protocols
Knowledge of networking, high availability (HA), and disaster recovery (DR) best practices
Experience with cloud-based solutions including Amazon Web Services (AWS), Microsoft Azure, Red Hat OpenStack Platform, and OpenShift by Red Hat

Information Systems Engineer Resume Examples & Samples

Level 2/3 – VMware systems administration
Level 2/3 – Windows systems administration
Support and maintain HP and EMC storage arrays
Coordination with hardware vendors for hardware related issues
System upgrades such as firmware, OS, and security patching and deployment
Communicate status updates on incident resolution, change execution and projects as appropriate
Ensure that backups are completed on a daily basis (troubleshooting backup issues on a daily basis)
Communicate issues to teams around the region and assist in problem finding (Japanese, Korean and English a must, Mandarin highly desirable)
Alignment of infrastructure environments and services with current and future business requirements
Assisting and supporting projects to be delivered in a timely manner and within budget
Development and implement technical documents to better place standard operating models
Compliance adherence to change management and proper escalation process
2-4 years Windows systems administration experience
Windows server OS knowledge: Windows 2012, Windows 2008
2-4 years VMware vSphere knowledge: 5.x and 6.x
Understanding of iSCSI and Fiber Channel
High level understanding of LAN technologies in the space of switches/routers and firewalls
Hands on experience in resolving system performance issues, root cause analysis and complex problems
Hands on experience with server hardware: HP & Dell Rack mount and Blade servers
Experience with enterprise patch management systems such as IBM Endpoint Manager (IEM)
Must have worked in an ITIL compliant environment, worked with change control, incident mitigation, knowledge and problem management processes
Scripting experience in PowerShell will be an added advantage

Senior Information Systems Engineer Resume Examples & Samples

Participation in solution requirements, collaborative design, requirements and architecture definition as well as test plan creation and execution
Candidates must be able to communicate effectively with clients and be attentive to customer satisfaction and will be required to work closely with hardware and systems engineers in a small-team environment. This will include developing, maintaining, supporting, and optimizing key functional areas, particularly server infrastructure, network connectivity infrastructure, data communications and storage systems
Maintaining knowledge of diverse infrastructure architecture, security policies and standards and consistently applying these practices
Provides pre and post sales support for SSO sales staff, including, but not limited to

Senior Associate Information Systems Engineer Resume Examples & Samples

Provide management and leadership for IT Infrastructure activities at SAS. Manage a team of highly motivated engineers
Identify areas for growth for each team member
ManaProvide open and frequent communication on team dynamic and operational status
Ability to perform technical tasks assigned to the team
Provide technical input for the direction of the server infrastructure for SAS hosted customers
Research, analyze, and test new technologies
Assist in capacity planning and forecasting to ensure the team is provided adequate resources to meet requirements of SAS customers and employees
Ensure system support documentation is developed and maintained
Develop and implement standards
Act as primary contact for work streams and escalations
Work across team boundaries for collaborative issue resolution
Manage and coordinate scheduled maintenance and unscheduled outages
Bachelor's degree in Computer Information Systems, Computer Science, or related quantitative field
In depth knowledge of operating systems such as Windows Server and RedHat Enterprise Linux, as well as hypervisors such as VMware ESXi
Detailed understanding of all IT infrastructure components (common services, servers, networking, and storage)
Proven ability to manage, track, and prioritize escalations and incidents
Ability to triage requests with multiple admin resource groups
Proven ability to work across team boundaries
Ability to identify areas for improvement within IT systems operations and engineer resolution
Evaluate technical gaps and propose solutions
Scripting (Bash, Perl, Python, PowerShell etc.) experience
Proven organization and documentation skills

Information Systems Engineer Resume Examples & Samples

Responsible for administering program management in areas such as: Assets, Security Awareness, License Compliance, Education, Functionality & Enhancements, Disaster Recovery, Jobsite Support, Vendor & Contracts
Manage hardware staging, configuration, & installation of IT equipment and peripherals
Manage software licensing, installation & upgrades to server, network and desktop equipment
Develop documentation to support projects, programs and system configurations
Maintain and foster relationships with outside technology consultants, technical personnel, and vendors for products and services
Act as 2nd Tier support for escalated help desk items
Document reported problems in the help desk data base and follows up with end users to ensure timely resolution of problems/work orders
Provides support both in-person and remote, to include multiple offsite locations
Provides support and training to all end users utilizing the network with remote access and in office access
Participate in IT projects & annual IT Budgeting process
Adheres to and reinforces corporate security policies and industry best practices in day to day operations and interactions with end users
Serves as a liaison between software vendors, operations and corporate resource group staff for issue resolution
2-3 years related experience
Bachelor’s degree in Computer Science, Information Systems, Engineering, Math or related field
Expertise in with installing, configuring and troubleshooting desktop OS issues along with MS Office and other desktop applications
Working knowledge of Microsoft Active Directory
Understanding of corporate VoIP PBX systems (Microsoft Skype for Business)
Strong desktop support skills
Ability to assess and prioritize multiple tasks, projects and demands
Ability to work independently and within a team environment and show initiative to take on responsibility when not asked
Customer service oriented attitude
Possesses analytical and research skills to define and solve problems
Possesses strong verbal and written communication skills, and can interact effectively at all levels within the organization
Possesses strong problem solving and root cause analysis skills

Principal Information Systems Engineer Resume Examples & Samples

8+ years and detailed knowledge of Windows Systems Administration, ADFS, MFA, Active Directory, Office 365, MDM, and Azure in a Hybrid environment
Operating Systems: MS 2008/2012 Server, Windows 7/8.1/10 vSphere 5.x. Linux and Macintosh OS X a plus
4-6 years’ experience implementing highly available infrastructure solutions using VMware and Hyper-V with shared storage solutions
Storage Concepts: NAS, SAN; ISCSI and NFS with NetApp in a heavily Virtualized Environment
Sound knowledge of networking protocols and components including TCP/IP, DNS
Able to document detailed instructions outlining the steps required to repeat the build-out and configuration of the infrastructure including Visio diagrams
Self-Starter with the ability to take ownership of projects from start to finish and to meet deadlines, multi-task and prioritize projects
Demonstrable excellent troubleshooting skills for both hardware and software applications
Power shell and VB scripting a plus
Knowledge of SQL Server a plus

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