Infrastructure Technical Specialist Resume Samples

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T Conroy

Trevion

Conroy

5800 Gwendolyn Union

Boston

+1 (555) 412 5717

5800 Gwendolyn Union

Boston

Phone

p +1 (555) 412 5717

Experience Experience

Houston, TX

Infrastructure Technical Specialist

Houston, TX

Pfannerstill Group

Houston, TX

Infrastructure Technical Specialist

Seek feedback on performance to identify strengths and improvement areas and ensure continual development
Provide SME/Expert level Technical Support for the firm’s global network with a focus on network infrastructure in the Americas region
High work standards and high bandwidth for work
Restoring normal operations as quickly as possible by using the tools defined to track and report these incidents incident management system & asset management
Perform Capacity Management functions
Setting up and providing administration for the Queue Manager, Queues, Channels, Process Definitions in different environments
Manage a team of network design engineers

Detroit, MI

Infrastructure Technical Specialist Team Lead

Detroit, MI

Hermann Inc

Detroit, MI

Infrastructure Technical Specialist Team Lead

Performance management / facilitate team members’ professional development
Oversee management of the technical projects, including planning, delivery and people management
Manage the relationship with the various vendor account managers
Set out and QA the planned schedule of work for the team
Manage support activities for additional systems as requested by the client
Provide detailed technical knowledge, particularly in relation to infrastructure and virtualisation technologies
Manage the transition into relevant project team post project deployment

present

Philadelphia, PA

VP-infrastructure Technical Specialist

Philadelphia, PA

Hayes, Boyer and Spencer

present

Philadelphia, PA

VP-infrastructure Technical Specialist

present

Develop comprehensive high level infrastructure solutions that incorporate strategic target state architecture and standards to maximize performance, capacity, and TCO
Coordinating BAU and projects with EMEA and ASPAC regional management staff
Operation Manager for LATAM and NAM
Participating in rotating on-call schedule with global team (including some evening & weekend work)
Troubleshooting system performance, networking, and storage issues in a virtualized AIX environment
Work with SMEs to provide next-generation AIX/pSeries server support for Citi
Provide third-level support for PowerVM Virtual I/O Server (VIOS), Hardware Management Consoles (HMC), and high-end Power Systems hardware in an enterprise environment, supporting hundreds of frames globally

Education Education

Bachelor’s Degree in Business

University of California, Berkeley

Bachelor’s Degree in Business

Skills Skills

Excellent project management skills and ability to break down complex problems and projects into manageable goals
Be capable of building sustainable, successful relationships both internally and externally
Excellent Knowledge with SCCM 2012 Suite and imaging
Excellent Knowledge of Windows 10 and OSX
Detailed knowledge of OSPF, BGP, EIGRP and other common network protocols
Excellent knowledge of typical investment/retail banking environments or equivalent (major ISP, systems integrator or global enterprise)
Knowledge of the Financial Services sector and a demonstrated understanding of the regulatory environment
Ability to be flexible and work analytically in a problem-solving environment
Proven ability to work independently and as a team member
Strong communication (verbal and written) and presentation skills

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Infrastructure Technical Specialist Resume Examples & Samples

Good communication and interaction skills
Should have 10-12 years of Middleware webhosting administration experience
Experiance in leading the Middleware team
Having websphere certification on websphere administration will be an added advantage
Good knowledge and experience in Oracle Trouble Shooting
24 X 7 support experience
Citi process/procedure knowledge & experience
Continuity of business
Database Setup/troublshooting
Knowledge in Aix and Linux
Should have good knowledge and experience in Unix Shell scripting and automation
Need to have sound knowledge and experience in administering of
WebSphere application servers
Weblogic application servers

VP-infrastructure Technical Specialist Resume Examples & Samples

Bachelors degree or specialized training / equivalent work experience
Minimum ten years of relevant development/Support life cycle experience in systems and applications management including systems/application design and development
Knowledge of the following technologies is a huge plus

Infrastructure Technical Specialist Resume Examples & Samples

Manage a team of network design engineers
Manage the project financials
Work with the business to understand their network requirements
Produce a hardware network design document to support ordering of equipment
Produce a full network design document with detailed network configurations which will allow the build team to successfully implement your solution
Ensure that all project management systems are updated to reflect time spent and current forecasted time to deliver the project
Ensure that the solution is fit for purpose, meets the business objectives and follows the companies processes and standards
The design engineer will have a number of projects all at different stages of the project lifecycle
Leading and couching the team
Detailed knowledge of OSPF, BGP, EIGRP and other common network protocols
An excellent understanding of core Cisco products
Delivered network designs using Cisco products
Expert understanding of Cisco/Juniper networks router & switching technologies
Excellent knowledge of typical investment/retail banking environments or equivalent (major ISP, systems integrator or global enterprise)
Working at Cisco CCNP level or above

Infrastructure Technical Specialist Resume Examples & Samples

Experience in leading Messaging (TIBCO and MQ) Build teams at least for4 years and Webhosting teams for one year
ITIL certification a significant advantage
Experience in small to large scale system projects including full development lifecycle and structured trouble shooting and analysis skills
Excellent organizational, communication, planning and negotiation skills
Proven project management ability with a track record of delivery to time, cost and budge
Seek feedback on performance to identify strengths and improvement areas and ensure continual development

Infrastructure Technical Specialist Resume Examples & Samples

IBM CICS/TS V4, CICS/TS V5
CICS Web Interfaces
IPCS dump analysis
CICS Transaction dump analysis
SMP/E, RACF, DB2, MQ Series, VTAM, TCP/IP
Omegamon CICS
REXX Programming
Serena ChangeMan
Systematics and VisionPlus

Infrastructure Technical Specialist Resume Examples & Samples

Experience in Oracle 11 and 12 c
Extensive experience with features such as Oracle Real Application Clusters (RAC), ASM and Active Data Guard for HA and DR solutions
Configure, implement and maintain multiple Oracle Instances with multi-nodeRAC clusters under Linux
Establish and maintain backup and recovery processes across all DB platforms
Establish database security procedures
Perform quarterly RCSA compliance testing of Databases
Actifio backup and recovery Support
In-depth understanding of MongoDB HA strategies, including replica sets and sharding
Design and implement sharding and indexing strategies for MongoDB
Implement and maintain MMS (MongoDB Management Services)
Experience with MongoDB scaling across data centers
Must have very good written and oral communications skills
Configure, implement and maintain multiple Oracle Instances with multi-node RAC clusters under Linux

Infrastructure Technical Specialist Resume Examples & Samples

Excellent in people management
Excellent in enterprise wide capacity planning
Excellent in Systems Administration and maintenance
Very good in z/OS performance tuning
Excellent knowledge of RMF
Excellent in problem determination
Excellent in S/W products installation and customization
Very good in WLM Implementation and Tuning
Good at ITIL processes
Good in RACF security administration and auditing
Good knowledge of reading dumps and traces
Good at Project management

Infrastructure Technical Specialist Resume Examples & Samples

The position requires working closely with application and infrastructure teams at APAC regions in a 24 x 7 environment
This position also requires to manage the RDBMS software vendors, 3rd Party resources from various vendors
This role also requires to work very closely with ICG/CTO application teams
Extensive work experience in Database management (Oracle, MSSQL and Sybase) and also Project and Production support management
Knowledge on Corporate Application is an advantage
Manage day to day activities of the team to ensure project deliverables and service levels are met
Provide L3 and production support for Oracle databases
Monitor and address database performance items, capacity constraints, and other operation related items
Setup and Maintain Oracle Data Guard for Disaster recovery as well as perform periodic tests
Upgrade and patch databases
Identify SQL tuning opportunities and guide developers on SQL tuning options as well as implement improvements
Ensure successful Backup and test restore periodically
Motivate and Inspire individuals, managing performance and identifying training
Subject matter expert in Database technologies especially Oracle and Knowledge on MS-SQL, Sybase and DB2
Excellent organizational, communication, planning skills
Minimum Bachelor’s Degree and Minimum 10+ years of work experience as an Oracle Database Administrator
Sound knowledge in installation and configuration of Oracle Enterprise Server software, Database upgrade, server migrations, patching
7 year of demonstrated work history with expertise in Oracle Grid/CRS, ASM, RAC, partitioning and other advanced technologies
Good working knowledge and experience with Golden Gate replication
In-depth knowledge of OEM and Oracle diagnostic tools
7 year of demonstrated work history with expertise in backup / recovery strategies and RMAN, Datapump etc. tools /utilities
7 year of demonstrated work history with extensive experience with Oracle DataGuard setup, switchover, and failover scenarios

Infrastructure Technical Specialist Resume Examples & Samples

Create and maintain the Client’s Standard Operating Environment (SOE) images for their workstation users
Excellent Knowledge of Windows 10 and OSX
Excellent Knowledge with SCCM 2012 Suite and imaging
Experience creating scripts using PowerShell
Experience with network infrastructure (LAN \ WAN \ Wi-Fi)
Knowledge of BigFix preferred

Infrastructure Technical Specialist Resume Examples & Samples

Participate in major and minor project implementations that require capacity support for new requirements and solutions
Review regional project documents and technical requests for capacity related requirements to ensure adherence to global standards
Provide technical assistance to Integration and Operations teams on the capacity products/solutions and technologies implementations
Ensure readiness for all Compliance requirements and Audit and Regulatory reviews, and compliance to Citi Information Technology Management (CITM) Policy and Standards

Infrastructure Technical Specialist Team Lead Resume Examples & Samples

Oversee management of the technical projects, including planning, delivery and people management
Create schedule of continuous improvement projects and infrastructure improvements based on the needs of the client
Set out and QA the planned schedule of work for the team
Set out the required management reporting structure and process
Performance management / facilitate team members’ professional development
Maintain and enhance client relationships
Manage support activities for additional systems as requested by the client
Provide assistance for project teams as required
Provide detailed technical knowledge, particularly in relation to infrastructure and virtualisation technologies
Work with external vendors to finalise technical requirements, e.g. options for infrastructure expansion and refresh
Generate technical documentation, e.g. client-specific best practice guises
Manage the transition into relevant project team post project deployment
Manage the relationship with the various vendor account managers
A degree level qualification, preferably in Computer Science, ICT, Business Management, Commerce or Telecommunications
Experience of implementation of large-scale infrastructure environments
Be responsive to business needs, having an ability to react quickly and to deliver quality end products and services
Be able to analyse a problem and devise an effective solution
Have the ability to identify and evaluate resources and plan for the utilisation throughout the execution of comprehensive, long range plans
Have an ability and willingness to approach solutions in a hands-on manner when required
Consistency and Reliability
Commitment to Quality Delivery
Effective Decision Making and Solid Judgement
Contextual Awareness and Technological Competency
Excellent People Skills and Management Ability

Infrastructure Technical Specialist Resume Examples & Samples

Build, install, configure and maintain VMware products including ESXi servers, HA clusters and Virtual Centre
Provide advanced troubleshooting and problem resolution of the entire Virtualization Infrastructure
Research root cause of problems and escalate to engineering and vendor support as necessary
Develop, automate and implement operations best practices
Perform Capacity Management functions
Effectively collaborate with Server / Storage and Network teams
Follow established Enterprise change management procedures
Participate in Business Continuation / Disaster Recovery infrastructure planning, building, and testing
Must have the ability to understand and relate to new products, technology, strategy and be able to follow directions
Knowledge of virtualisation technologies, ideally holding VMware VCP6 certification as well as working knowledge of VMware Site Recovery Manager, VMware vSphere, VMware vRealize Operations, VMware Update Manager
Advanced experience with Microsoft Operating Systems: Windows Server 2008 (and above), Windows 7 (and above)
Experience with migration tools (P2V, V2V)
Experience with static desktop and dynamic desktop supporting technologies such as Thin Cloning and Provisioning
Experience with Storage Area Network Technologies
Strong knowledge of networking and associated concepts
Technical knowledge of HP and Dell hardware, particularly blade technology
Proven ability to provide ownership of technical issues from assignment until resolution in accordance with Service Level Agreement(SLA)
Have a strong ability to develop and manage people across many teams and disciplines
Possess the ability to understand technical concepts and explain them clearly to users unfamiliar with computer technology
Be self-motivated and direct, with the ability to effectively prioritise and execute tasks in a high-pressure environment
Be able to manage performance through effective monitoring, coaching, and feedback
Use sound judgement to deal with situations and in communication between teams
Be competent with Microsoft Office, including Word, Outlook, Excel, and Powerpoint
Have the ability to devise new approaches to make improvements or to solve problems

Infrastructure Technical Specialist Resume Examples & Samples

Support, secure, configure, maintain, design, and implement IBM WebSphere MQ infrastructure, components and/or software applications on UNIX and Windows platform for Institutional, Corporate and Consumer business applications
Setting up and providing administration for the Queue Manager, Queues, Channels, Process Definitions in different environments
Implement and maintain adequate monitoring for MQ environments via use of standard monitoring tools
Day-to-day MQ related infrastructure change execution from request handling and scheduling to implementation in the production environment based on customer requirements
Problem analysis and resolution from routine issues to critical failures within established service level targets
Provide L3 oversight and direction for Audit, Risk and Compliance matters
Disaster recovery planning and documentation. Conduct regular COB tests to check integrity and functionality of disaster environments
Skilled software professional with at least 9+ years’ experience in I.T and at least 5+ years in WebSphere (MQ) support knowledge in a large organization preferably in multi regional banking environment
Experience preferably to have been obtained in a major financial institution
A self-starter, but also a completer/finisher who ensure that tasks/projects are fully completed with the necessary updates to documentation
Around 8 years’ experience in Information technology with at least 5 years’ experience in WebSphere MQ and related monitoring tools (Nastel, ITM, and Tivoli etc.)
Preferable 2 years’ experience in other middleware platforms (Java, Tomcat, WebLogic, IHS)
At least 2 years’ experience in platform administration (AIX, Linux, Windows)

VP-infrastructure Technical Specialist Resume Examples & Samples

Operation Manager for LATAM and NAM
Coordinating BAU and projects with EMEA and ASPAC regional management staff
Managing 12 FTE and contract staff
Meet with line-of-business sector clients on projects and issues
Work with SMEs to provide next-generation AIX/pSeries server support for Citi
Provide timely time-to-market support for AIX/pSeries server installations globally in standardized configurations
Provide third-level support for PowerVM Virtual I/O Server (VIOS), Hardware Management Consoles (HMC), and high-end Power Systems hardware in an enterprise environment, supporting hundreds of frames globally
Working with SMEs to provide next-generation AIX/pSeries server support for Citi
Provide third-level AIX support for system administrator organizations managing thousands of LPARs
Perform operating-system upgrades on Virtual I/O Servers and HMCs
Creating and modifying LPAR profiles and performing Dynamic LPAR and Live Partition Mobility operations
Coordinating scheduled outages for hardware and/or software maintenance and actively driving completion of upgrade efforts
Participating in rotating on-call schedule with global team (including some evening & weekend work)
Bachelor’s Degree in Computer Science or a related field of study, or equivalent work experience
10 years’ experience with UNIX in a large Enterprise environment
Ability to effectively delegate responsibilities and task
Ability to inspire and lead a team
Ability to Communicate effectively

VP-infrastructure Technical Specialist Resume Examples & Samples

Minimum of 5 years of Technical Architect and/or solutions engineering and design experience
Strategic view of a broad cross section of UNIX and Windows technologies, including database, messaging and web platforms, with a strong focus on implementation
Technical problem-solving skills

Infrastructure Technical Specialist Resume Examples & Samples

Provide SME/Expert level Technical Support for the firm’s global network with a focus on network infrastructure in the Americas region
5+ years of experience in providing network operations support
Expert knowledge of network protocol analysis using industry standard toolsets such as Niksun NetVCRs, Ethereal Wireshark, etc
Familiarity with Netflow data exports and data collection/analysis
Any of following Industry Certifications are highly preferred
Cisco Certified Network Professional (CCNP)
Juniper Networks Certified Internet Specialist/Professional (JNCIS, JNCIP)
Information Technology Infrastructure Library – Version 3 Foundations (ITIL Version 3)
A commensurate knowledge base in absence of certification is acceptable
Areas of need: Spanish, Portuguese
Highly assertive communications skills, commanding personality
Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
Must be aggrsessive but also professional
Must show confidence in all communications so that key stake holders are not doubtful of the information being communicated
Ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational and project based workload
Ability to drive communication between business leaders and IT
Strong dedication towards continual growth and self-improvement including year-over-year progression in industry certifications and overall technical proficiencies and knowledge base

Infrastructure Technical Specialist Resume Examples & Samples

Minimum of 8+ years of experience in Financial Services
A solid understanding of Windows and UNIX environment
Prior experience in financial services or other high risk environment is extremely desirable
Ability to manage activities while meeting Information Security Policy and corporate standards
Experience of customer support in a time-critical environment

Infrastructure Technical Specialist Resume Examples & Samples

Defines, plans, and designs innovative network, collaboration, and platform infrastructure solutions, including integrated financial analysis of technical alternatives across technology disciplines to meet business requirements and appropriate backup/redundancy requirements. Successfully negotiates technical design and deployment strategy with divisional clients
Leads efforts to define standards in specific areas of expertise. Leads the development, prepares recommendation and secures approval. Serves as the technical subject matter expert and provides consulting support to Division IT and end-user organizations
Produces and maintains timely, accurate engineering, implementation, operations documentation. Develops Standard Operating Procedure's. Presents proposed changes to the Infrastructure Review Boards. Designs system tests and performs capacity planning. Leads technical projects that are focused on introduction of new infrastructure
Establishes criteria and performs technology evaluations, including lab analysis and proof of concept along with supporting analysis and documentation. Evaluates new products. Frequently interacts with suppliers to influence their products and services in directions favorable to AbbVie. Typically interacts with product development, engineering, service, and product management
Participates in the development of AbbVie's IT Strategy; produces technical position papers and delivers design recommendations. Applies experience to improve functional area business processes or compliance. Leverages tools to enhance functional area productivity
Provides technical direction and mentors staff and peer organizations in area of expertise. Participates in the development of AbbVie's IT Strategy; produces technical position papers and delivers design recommendations. Applies experience to improve functional area business processes or compliance. Leverages tools to enhance functional area productivity
Provides technical direction and mentors staff and peer organizations in area of expertise. Participates in bridging the gap between technology disciplines. Integrates knowledge of technical standards with communication, leadership and business skills. Participates in establishing technology-specific vision and strategy

Infrastructure Technical Specialist Resume Examples & Samples

Design, configuration & implementation expertise for large implementations of VMWare ESX environments including hands on experience with VMWare VSphere, VCenter & VRops, Vra/Vro. Act as the Subject Matter Expert for VMWare solutions
Design, configuration & implementation expertise for large implementations of Citrix environments including hands on experience with current versions of Citrix XenApp (6.x or higher), XenDesktop, Net-Scaler, Citrix receiver, StoreFront. Act as the Subject Matter Expert for the Citrix Infrastructure and support. Ability to work with managed service provider and interface with the multitudes of internal customers and stakeholders within the environment. Windows Terminal Server- Design, configuration & implementation expertise for large enterprise implementations of patching tools (HPSA/SCOM/BigFix), Monitoring tools and how they are used
Windows Server 2008/2012/2016 Operating System administration
Internet Information Server 6.x-8.x (IIS), Including but not limited to Application Pools, Website Configuration, Access Controls (ACL’s), and Certificates. Must have knowledge of Load Balancing, multiple sites on single web servers
Microsoft or Veritas clustering, load balancing & high availability solutions
Server hardware architecture and problem solving skills (including converged and Hyper-converged), familiarity with X86 architecture on HP, Dell, or IBM Server Class hardware
Performance mgt, Capacity mgt, Monitoring Trends, Root Cause Analysis skills and Operational Support
Administrative scripting, PowerShell, VBScript, Python, Chef, Puppet, PERL, HTML, WMI or similar shell script programming languages
Audit and compliance expertise working in a regulated environment
A strong aptitude in understanding and resolving/remediating OS based security vulnerabilities and security configurations
Windows Server Automated Server Build (SOE), strong understanding of Windows Operating Systems and scripting for Abbvie OS configurations
Web site management and development skills should include proficient skills using HTML, Java, HTTP/SHTML or .net Studio
Active Directory management
Security management, including Group or local Policy Objects and, system hardening, security and DR
TCP/IP Networking, Firewalls, DNS, WINS
Oracle, SQL Data bases
Service Now or similar ITIL based ticketing & escalation systems
Technical Understanding and knowledge, in the following disciplines is desired
Knowledge of LINUX or Unix/HPUX administration
ASP .NET or VS .Net
Web Servers and protocols, Apache, IIS, HTTP, SSL, FTP
Windows Systems Update Service (WSUS/SUS)

Infrastructure Technical Specialist Resume Examples & Samples

Stakeholder Management – Manage Technology and Business Client relationships to senior executive level; Delivering to stakeholders effective information and knowledge to support business decision making; Negotiation with clients/users and technical specialists in respect of incidents/emergencies resulting from Infrastructure components, alteration of services; the introduction of amendments to the provision of services and customer/client satisfaction surveys and analysis of CTI service levels
Service Delivery - Infrastructure forecasting; Availability management; Service risk management; New service transition; Operational Metrification and analysis; Service Stability programs
Financial Management – Working with CTI Finance teams coordinate and support expense management; capitalization and depreciation; cost transparency; attribution and recovery; analytics and reporting; governance and control
Process Improvements – Drive transformation programs across CTI to improve Service Maturity and ITIL disciplines; drive service quality, process improvement and best practice across all CTI managed services
More than 7 years of experience in Service Delivery or related in technology organizations
A general understanding of the IT environment and related technology applications
Successful experience managing the product life cycle, developing programs and frameworks required for the design of metrics, analytical tools, reporting for the identification of best practices – Knowledge of ITIL best practices preferred
P&L responsibilities to include oversight of high-budget projects
Prior experience in financial services and applications development is preferred

Infrastructure Technical Specialist Resume Examples & Samples

Data center space planning and usage analysis
Develop and report on power, cooling, space and efficiency metrics
Maintain CAD documentation of all North America data centers and technology rooms
Assist with the updates of the data center Scorecards and summary reports
Bring set of core disciplines together to maximize and manage capacities to maintain optimal service, quality and cost balance
Develop and communicate data center best practices related to hardware installation Hardware installation coordination and the development of best practices and guidelines
Issue regular updates to the data center floor plans showing planned changes and future hardware
Maintain the Critical Systems hardware power matrix. Update with actual readings
Review all planned maintenance and testing activities for risk and potential impact on data center operations
Develop and maintain a Citigroup Data Center Space Planning Guide, Infrastructure Classification and Design/Construction standards
Attend regular meetings to review data center/tech room plans and capacity issues
Work closely with Data Center Site Operations to coordinate the strategic projects identified in the Data Center Strategy document
Stay current with the trends toward IT integration/consolidation and plan for the impact
Work with the other corporate groups involved with the planning for the data centers in North America
Based on experience, contribute updates to the Citigroup Data Center Design Criteria
Experience in mission critical data center facilities, preferably in the financial industry
Experience with mission critical infrastructure maintenance and incident response while maintaining continuous operation of the data center
Clear understanding of critical building systems and levels of redundancy
Clear understanding of the key technology components, interaction and the organization of the data center environment, including a basic understanding of network design
Strong understanding of industry standards and best practices
Strong understanding of energy use and reduction opportunities in data centers
Excellence in execution
Strategic and annual planning
Highest level of personal and professional integrity, strong personal work ethic
Ability to see underlying problems within the strategic through tactical views of a complex process
Ability to express points of view clearly, logically, tactfully, and convincingly in written and oral communications
Ability to get buy-in to implementation plans and actions working across organizational boundaries

Infrastructure Technical Specialist Resume Examples & Samples

Lead & Manage Consumer CTI budget for all the countries across the region. Includes annual budgeting/planning cycle, deliver accurate, timely monthly billing overview & forecasts to customers, Outline financial risks and have resolution plan(s). Ensure all open risks are communicated to clients with mitigation plan
Lead Country meetings with Country Business Manager and Operations & Technology Heads across Asia/EMEA. Work closely with Country Heads on a regular basis resolving financial inquiries (Global & Regional). One’s sphere of influence will have to be quickly established across multiple LOBs and organizational levels
The Infrastructure Service Delivery Manager will interface with senior leadership and individual contributors in Citi’s Infrastructure Technology, Engineering, and Global Consumer technology organizations leading Strategic Initiatives, formulating strategy papers articulating execution plan/benefits
Lead/Execute Regional Programs across all Asia/EMEA countries (prepare dashboards/conduct stakeholder meetings/ send/follow up on minutes, escalate on risks/issues)
Provide a broad range of Business analytical support to the senior leadership to facilitate them in the planning and execution of new business initiatives and strategies
Formulate process for Governance, issue resolution & reporting for Financial deliverables. Review and improve the Service Delivery process for assigned service portfolio to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and customer satisfaction
Prepare, understand and deliver Monthly operating review for Senior Management, prepare client & Senior leadership dashboard for strategic programs as well as BAU deliverables reporting detailing in-flight workload
Engage Finance, Chargeback, Capacity, Project Managers, Business Owners, Production Management teams & 3rd party’s to ensure successful project deliverables
Proven track record, i.e., managed a large, transformative initiatives that impacted multiple LOBs and/or products; consistently resolved significant escalations through a combination of leadership and technical expertise; managed an operational team that transformed a poor performing unit into a top performing unit
Exceptional leadership skills. Able to deliver a direct message to an internal team, vendors, client team, or peer organization that may generate passionate feedback. Done correctly, all parties emerge from the discussion with a higher degree of respect and a significantly stronger relationship
Ability to work under pressure, self-reliant, liable, well-organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, takes ownership and accountability for assigned work
Strong analytical skills, strong problem solving skills and ability to logically break down tasks into smaller manageable parts
Strong interpersonal skills, including strong verbal, written communication skills and excellent listening skills are required
Ability to identify, challenge and improve inefficiencies
Strong individual with the ability to communicate and negotiate at all levels
Ability to influence people
Effective meeting management, team management and organizational skills
Ability to travel internationally – 5% - 10%

Infrastructure Technical Specialist Resume Examples & Samples

Providing technical onsite support to customers resolving open incidents assigned
Prioritizing these incidents & following the established procedures for the country region
Restoring normal operations as quickly as possible by using the tools defined to track and report these incidents incident management system & asset management
Meeting deliverable requirements or service level metrics SLM
Team Lead has responsibility for assigned technologists within their offices and is responsible for coordinating the support team
Main responsibility is to ensure that service levels in the corresponding location offices are maintained or improved
Experienced Desk Side Support Technologist Team Lead will work closely with the Office Lead Supervisor to identify and escalate risks that may impact the level of service acting as soon as possible to minimize reduce the impact on customers and must implement all local and global defined procedures to cover the scope of services
Minimum of 3 years of experience with service desk support in particular with ServiceNow
Minimum of 3 years of experience with enterprise technology systems and responding to escalations
Minimum of 4 years of experience with managing/supervising the work of a small/medium size team & conducts work planning & prioritizing for activities
Proven ability to work independently and as a team member
Strong organizational, multi-tasking, and time-management skills