Technical Service Specialist Resume Samples
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Technical Service Specialist Resume Samples
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GR
G Reichel
Gussie
Reichel
614 Patience Radial
Phoenix
AZ
+1 (555) 923 9261
614 Patience Radial
Phoenix
AZ
Phone
p
+1 (555) 923 9261
Experience
Experience
Los Angeles, CA
Technical Service Specialist
Los Angeles, CA
Pfannerstill-Barrows
Los Angeles, CA
Technical Service Specialist
- Provides feedback to product development and product managers on necessary modification in mold release performance
- To assist and monitor technical issue resolution provided by the dealer network
- Works closely with application developers, system administrators and network engineers to solve complicated issues
- Perform other duties within the scope of job assignment as assigned by the management
- Develop a Key Opinion Leader network to support the perioperative products
- Provide technical assistance to internal and external customers on services or medical devices
- Work closely with regional and global R&D to take new product developments to commercialization
Boston, MA
Technical Service Specialist, Kaolin
Boston, MA
Schumm-Hyatt
Boston, MA
Technical Service Specialist, Kaolin
- Act as first point of contact for technical information for customers, providing technical service and technical sales support including product presentation and selection, new product introductions, technical inquiries and troubleshooting
- Develop deep and trusting customer technical relationships that ensure access to growth opportunities
- Proactively pursue and focus on execution of customer-driven innovations and new application fields
- Plan, organize, lead, and compile the results of the lab projects in a report for presentation to customer; including application testing, new product evaluation, formulation support and recommendation of next steps especially for products entering commercialization phase
- Identify potential development programs and coordinate with R&D on potential new products concepts, providing expertise and observation to identify potential technical and market opportunities
- Support marketing and sales by providing product, customer, market, and industry information
- Actively participate in industry trade organizations
present
Chicago, IL
Senior Technical Service Specialist
Chicago, IL
Daugherty-Collins
present
Chicago, IL
Senior Technical Service Specialist
present
- Support customers in formulating and safe use of Cabot products. Address compound formulation and processing questions
- Shares in training
- Lead new product introduction in Region through presentations, customer sampling and diligent follow-up. Key conduit for customer feedback
- Shares in service repair depot duties
- Manage complaints and support and some cases lead root cause investigations
- Author and present technical articles to showcase Cabot products and technology
- Train distribution partners on the technical aspects and value propositoins of our products
Education
Education
Bachelor’s Degree in Independence
Bachelor’s Degree in Independence
Kennesaw State University
Bachelor’s Degree in Independence
Skills
Skills
- The ideal candidate will have at least three (3) years of coatings application and/or coatings formulation experience
- Diagnose, troubleshoot and repair equipment failures of Jacobsen and allied products in the field scheduled by Jacobsen Service Logistics
- Test product and equipment after repair to ensure proper performance and compliance
- Produce timely and detailed service reports, taking note of the cause of failure/problems
- Accrues billable labor hours through warranty and customer pay repairs
- Completion of paperwork and reports in a timely manner
- Continues education toward Jacobsen Master Certification
- Responsible for documentation of weekly work activities through completion of weekly time reports
- Maintains and services company vehicle in a clean and professional fashion
- Other duties as assigned by management
15 Technical Service Specialist resume templates
Read our complete resume writing guides
1
Technical Service Specialist Resume Examples & Samples
- Manage, supervise and render erection and maintenance activities
- Conduct on-site troubleshooting
- Create service reports
- Make sure EHS requirements are adhered
- Keep inventory of tools and instruments
- Support identification and acquisition of new business opportunities
- Assure customer satisfaction
2
Technical Service Specialist Resume Examples & Samples
- Technical Service Support for 3M Bair Hugger patient warming products
- Training and technical support to customers and sales representatives
- Development of technical literature and product support materials
- Author Instructions for Use, Manuals and product labels for all assigned products
- Delivery of customer education via live seminars, webinars, and articles
- Support for new product development programs, designing and conducting new product validation with customers and bringing Voice of Customer (VOC) into the development teams
- Competitive product analysis
- Associate’s degree or higher in Nursing from an accredited institution
- Minimum of three (3) years’ operating room environment experience
- Bachelor’s Degree in Nursing (BSN) from an accredited institution
- Minimum of (5) years of experience related to Operating Room
- Experience with medical devices used in the Operating Room
- Experience in hospital infection prevention
- Experience/aptitude in public speaking delivering technical/clinical presentations
- Strong team skills
3
Technical Service Specialist Resume Examples & Samples
- Degree in Science, Technology or Engineering, Chemistry, Biochemistry, with a focus on Personal Care specialisation
- Minimum 5 years of industry experience in Personal Care category related activities (customer facing and/or lab experience)
- Technical knowledge and experience in functional ingredients used in Personal Care products
- Customer relationship and presentation skills
- Self-structured, well organized
- Supportive to other members of the team
- Fluent English, French knowledge is a strong plus
- Demonstrable successful results related to the Personal Care industry in a technical position
4
Technical Service Specialist Resume Examples & Samples
- Master’s Degree in (food) Science and Technology or equivalent experience
- Minimum 7 years of industry experience in category related activities within texturizing ingredient supply
- Experience within the sector of starches, hydrocolloids, lecithins and functional systems
- Demonstrable experience in effectively building and managing direct customer/distributor relationships, sales effective skills
- Proven experience at building competitive advantage through the use of the organization’s technical capabilities, and by providing product innovation and other creative solutions
- Experience with cross-functional, multi-cultural teams and self-managing goals
- Proven successful experience within a matrix organization
- Good tolerance of ambiguity combined with an active approach to problem-solving
- Fluent in English, other languages are a plus
5
Technical Service Specialist Resume Examples & Samples
- A High School degree or equivalent with 4 years of experience is required
- An Associate’s degree with 2 years of experience is preferred
- Knowledge and experience with electromechanical products and services is required
- Excellent customer service/customer focus is required
- Must be able to work independently and conduct themselves in a professional manner
- Good verbal and written skills are required
- Solid organizational, prioritization, and time management abilities are required
- Knowledgeable of Medical Device Regulations is preferred
- Microsoft Office experience (specifically Excel and Word) is required
- Able & willing to learn & apply other software packages as needed
- Able to manage projects and participate in team meetings as requiredCustomer Service
6
Technical Service Specialist Resume Examples & Samples
- Assist customers by telephone with resolutions to problems or inquires related to products or instrumentation. This process will require coordination of 3rd party testing of instrument hardware
- Manage calls appropriately with regards, to timelines, customer follow up, etc. to prevent escalation of issues
- Interact with other staff or departments, when necessary, for information to assist in investigation and resolution of issues
- Document according to pertinent general and department standard operation procedures, all interactions with clients and supporting information gathered in the resolution of issues
- Develop and maintain a high level of product and instrument knowledge
- Bachelor’s degree in Medical Technology, Biology, Microbiology or a related technical discipline
- 1+ years of experience in a call center environment
- Immigration sponsorship not available for this role
- Experience in a FDA regulatory environment
- At least two years of experience in the area of troubleshooting Healthcare equipment
7
Technical Service Specialist Resume Examples & Samples
- 4-years experience as a professional in technical or clinical related field
- Experience communicating with customers or external stakeholders
- High level competency with computers and standard computer applications (e.g. Microsoft Excel, Word, etc.)
- Demonstrated product/industry knowledge
- Demonstrated oral and written communication skills
- Demonstrated time management and organization skills
- Demonstrated clear thinking skills
- Specific knowledge of cardiac related electronics and troubleshooting
- Experience troubleshooting CRHF products
- Phone center experience related to troubleshooting medical electronics or other forms of technology
- ECG/EGM recognition and troubleshooting
- Ability to function with minimal direction
- Experience with Medtronic CRHF connected care or diagnostic products
- TESTAMUR IBHRE (AP or EP)
8
Technical Service Specialist Resume Examples & Samples
- Regularly monitor and communicate to the field force the latest news regarding technical bulletins and developments, including standards and best practices
- Resolve complaints for customers in regards to our products
- Regularly monitor and analyze CRM and manage regular updates on visits, products, equipment, training, approvals, opportunities, threats and complaints handling
- Communicate updated technical data to appropriate channels
- Manage demonstrations of product and transfers the knowledge on processes as well as on technical problem solving to the customers
- Coordinate and supervise the product test market evaluation
- Coordinate and monitor the implementation of new products / technologies, color, services and processes within sales
- Monitor and report on the changes in the legislation influencing the business
- Communicate the analyses of and provide information to the field and central management on products and systems
- Support the functioning and monitor the condition of the training center ensuring compliance with stated guide from Regional Technical Service Manager
- Support implementation of SMU solutions within the area of services
- Cooperate with Key Account Managers and Business Consultants on technical projects and activities
- Work together with Technical Specialist on product analysis
- Collect, filter and prioritize product-related issues and needs occurring in the region with feedback of complaints handling
- Become familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations
- Bachelors degree in chemistry, plastics or any other related field
- Minimum of 5 years of technical and application experience in the decorative film coatings industry
- Experience in thermoforming and plastic injection molding is a plus
- The ability to interface with customers and all levels within the organizational structure
- The ability to travel up to 50% in North America
9
Technical Service Specialist, Kaolin Resume Examples & Samples
- Drive growth by understanding and fulfilling of customers’ formulation needs, identify new opportunities and product needs, initiate new business and support lab projects
- Act as first point of contact for technical information for customers, providing technical service and technical sales support including product presentation and selection, new product introductions, technical inquiries and troubleshooting
- Develop deep and trusting customer technical relationships that ensure access to growth opportunities
- Proactively pursue and focus on execution of customer-driven innovations and new application fields
- Plan, organize, lead, and compile the results of the lab projects in a report for presentation to customer; including application testing, new product evaluation, formulation support and recommendation of next steps especially for products entering commercialization phase
- Identify potential development programs and coordinate with R&D on potential new products concepts, providing expertise and observation to identify potential technical and market opportunities
- Support marketing and sales by providing product, customer, market, and industry information
- Actively participate in industry trade organizations
10
Technical Service Specialist Resume Examples & Samples
- Serve as a direct contact to provide advanced troubleshooting on complex services or medical devices that are essential to the daily life of our customers
- Serve as a Product Specialist as assigned by supervisors. Provide technical/educational communications within their group and department on supported products as post-launch product issues arise
- Research questions raised in conversations with customer’s that cannot be answered in the course of routine troubleshooting
- Communicate with RDC account managers and/or product marketing on customer product
11
Senior Technical Service Specialist Resume Examples & Samples
- Understand customer’s performance needs and Cabot’s product portfolio and process technology
- Promote adoption of Cabot products
- Support customers in formulating and safe use of Cabot products. Address compound formulation and processing questions
- Manage complaints and support and some cases lead root cause investigations
- Engage with key customer technical contacts to understand current and future technical needs. Connect customers to Cabot technical community
- Champion innovation by articulating product gaps to Cabot development teams. Collaborate with product development teams by offering customer or market specific insights
- Lead new product introduction in Region through presentations, customer sampling and diligent follow-up. Key conduit for customer feedback
- Author and present technical articles to showcase Cabot products and technology
- Train distribution partners on the technical aspects and value propositoins of our products
12
Technical Service Specialist Veneto Resume Examples & Samples
- Provide first line service to Abbott Ambassadors (service interventions requiring less than 4 hous labor time)
- Schedule and perform planned maintenance (PM) activities
- Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district
- Successful engagement with customers, specifically lab staff
- Ability to identify and drive resolution of issues
- Strong experience in use of analytical tools and software
13
Technical Service Specialist Resume Examples & Samples
- Provide first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
- Assist with instrument installations and deinstallations
- Proven track record in a similar position supported by management and customer references
14
Technical Service Specialist Resume Examples & Samples
- Driving penetration into current key accounts
- Developing new applications for adjacent market segments
- Training customers and international colleagues
- Bachelor’s degree or higher in a science or engineering discipline from an accredited university
- Minimum of five (5) years of key account technical service experience
- Bachelor’s degree or higher in Chemical or Mechanical Engineering from an accredited university
- Seven (7) plus years previous technical service experience
- Experience in the field of personal care
- Strong collaboration skills
15
Technical Service Specialist Resume Examples & Samples
- Provide training on devices and equipment to technicians and Abbott Representatives. Instruct customers in maintenance and troubleshooting procedures
- Complete user verification checks of SME Test Equipment as required. Maintain SME calibration schedule
- Two years of formal electronic, electrical or engineering education
- Must be comfortable with travelling overseas as this may be required on occasion
16
Regional Technical Service Specialist Resume Examples & Samples
- Graduate level in engineering/chemistry or equivalent experience
- Related experience; international and/or cross-divisional desirable
- Advanced English language skills
- Rhetoric and presentation skills (mother tongue and English)
17
Technical Service Specialist Resume Examples & Samples
- Lead transformer installation and maintenance activities on site
- Direct ABB technicians and/or 3rd party contractors in performing site work
- Interact with customer to ensure safe and proper site work execution
- Drive on-time, on scope completion of work
- Operate and maintain transformer oil processing rig
- Reviews drawings, specifications and engineering instructions to plan requirements for site personnel, equipment (cranes, tankers, man-lift etc)
- Prepares ABB and customer reports on testing and site work performed
- Manages post commissioning warranty activities
- Ensures all site work is performed to ABBs/Customers safety requirements
- Maintains, checks and ensures PPE is utilized at all times
- Domestic travel required, including remote sites
- Primary focus on Power Service business in Canada
- Strong management skills
- Working on job sites for > 1 week
18
Technical Service Specialist Resume Examples & Samples
- Provide first line and second line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
- Provide level two service (complex service interventions requiring more than 4 hours of labor)
- Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
- Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
- Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labor time
- Perform basic technical coaching and training to other Technical Service Specialists
- Proven track record in a similar position, supported by management and customer references
- Excellent product and industry knowledge
- Coaching and training skills
19
Technical Service Specialist Resume Examples & Samples
- On-demand, maintenance, upgrade and modernization services according to schedule, contracts and specifications
- Provide technical support on product/system to customers and resolve problems efficiently to minimize system downtime
- Assist to gather market intelligence and identify potential project/sales/customers, if any
- Assist to customer’s queries or redirect to appropriate division or colleagues
- Work closely with End User and Facilities Management on Electrical System in Maintenance, Repair, Retrofit, Spares and Testing & Commissioning
- Supports the sales, engineering, design, project departments
- Report unsafe practices and incidents and prepare Risk Assessment, Job Hazard Analysis and assess site condition
20
Technical Service Specialist Resume Examples & Samples
- Acts as the technical interface between the medical community and the regional office (or, assigned region.)
- Provides technical support in response to field inquiries on a 24-hour, on-call basis
- Provides regional implant support on an as-needed basis
- Provides minimal back-up support to field sales force in the following areas
- SJM Brady, Tachy, and CRT certification within 12 months of hire date
- 0-2 years’ experience in pacing industry
- Experience in electrical engineering, biomedical engineering or equivalent is desired
- Must have demonstrated written and verbal communication, interpersonal, presentation, analytical, organizational skills, and the ability to meet deadlines
- Must possess demonstrated personal computer skills (experience with Microsoft Office or equivalent required) in graphics, word-processing, databases, authoring programs, etc., to develop presentation materials
- Bachelor’s degree in Biology or Life Sciences or a technical field
21
Technical Service Specialist Resume Examples & Samples
- Responsible for assisting customers in applying automotive products’ OEM paints at customer assembly plants
- The work involves data collection, paint quality audits, problem solving and resolution
- Position requires some irregular work schedules
- Experience in Finishes technology or related automotive experience
- Some mechanical aptitude (individual will work with paint processing equipment
- Strong interpersonal skills, confidence
- Two years experience in laboratory or equivalent in product experience
22
Technical Service Specialist Resume Examples & Samples
- Troubleshoot & resolve painting issues and problems that Painters and Paint Preppers encounter during the automotive refinishing process. Robotic paint knowledge a plus
- Communicate data points on Data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and film build collection devices
- Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel
- Assist in color styling activity for new colors to ensure colors are technically viable formulation methods necessary to optimize products for this environment
- Education: A Bachelor’s Degree in Engineering (Mechanical/Chemical/etc/) or related field is highly preferred. Additional related experience will be considered in lieu for college degree
- The ideal candidate will have some experience in automotive coatings application and/or automotive coatings manufacturing experience
- Candidate must have a working knowledge of lean manufacturing/ Six Sigma
- Candidate must be proficient with data collection and interpreting data into meaningful analytics
- Additional experience with robotic equipment is highly preferred
- The ideal candidate must have an understanding of technical (lab, research, etc.) principles and practices
- PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required
23
Technical Service Specialist Resume Examples & Samples
- Troubleshoot & resolve painting issues and problems that Painters and Paint Preppers encounter during the automotive refinishing process
- Assist in color styling activity for new model year colors to ensure colors are technically viable formulation methods necessary to optimize products for this environment
- Additional experience with automotive painting equipment is highly preferred
24
Technical Service Specialist Resume Examples & Samples
- Apply your excellent problem solving and analytical skills to provide technical and industrial paint formulation support for new and existing products, achieving sales plans, providing sales tools, and supporting and training salesforce and customers
- Employ your proven project management skills in planning, organizing, developing and performing customer lab projects while demonstrating excellent customer focus and orientation
- Utilize your exceptional presentation and communication skills to present results to customers in formal written reports
- Support marketing, sales, and account managers by providing product, customer, market, and industry information
- Work closely with regional and global R&D to take new product developments to commercialization
- Investigate new applications or new product opportunities
- Travel approximately 50% of your time
25
Technical Service Specialist Resume Examples & Samples
- 3 years of Professional experience in IAM
- 2+ years of technical experience in networking and IAM
- Expertise in IAM - Identity Access Management
26
Technical Service Specialist Resume Examples & Samples
- Work with the R&D/Product organizations to trial and launch new products at facilities
- Troubleshoot & resolve painting issues and problems that Painters and Paint Preppers encounter
- Gather, document, and analyze data, including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and, color data using BYK MAC or X-Rite
- Serves as a liaison between customer and Axalta personnel by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations on improvement and/or new business opportunities
- Working with the color team ensure acceptable workability of colors for the plants
- The ideal candidate will have at least three (3) years of coatings application and/or coatings formulation experience
- Additional experience with painting equipment is highly preferred
27
Technical Service Specialist Resume Examples & Samples
- Uses broad market, customer and application knowledge and understanding of the competitive technologies to solve complex technical issues
- Convinces others about differentiated technical solutions. Articulates synergies between technologies to maximize value effectively and understands how business value is created for Dow and the customer
- Applies and uses project methodologies in a manner that is considered exemplary
- Participates in the development and implementation of Internal Communication strategy for a business or platform. Fully participates in the development of technology maps for projects and leads area of Intellectual Property development
- Coach others in identifying opportunities and how to understand and articulate value of Dow technologies in different applications
- Coaches others in the use of the scientific method and project methodologies and how different tools can be applied to projects
- Deliver presentations or reports that distill complex ideas into clear results and proposals; communicates appropriately to influence internal and external audiences
- Communicate and appropriately document work in the form of internal reports/ROC's/presentations, technology manuals, knowledge management resources, external reports, and patents when appropriate
- Serves as principal author on papers and presentations and presents at industry conferences
- Manages the technical project pipeline for a business within a geography. Translates competitive knowledge into useful insights for internal stakeholders and works closely with marketing to proactively lead effort to identify new high-value opportunity spaces with internal and external stakeholders
- Drives the definition of the Technical Service &Development requirements for a region and anticipates TS&D needs and implements steps to use TS&D as a way to differentiate Dow from the competition
- Provides effective TS&D to numerous strategic accounts for the business and responds to technical questions of customers and other Dow/market-facing businesses
- Monitors the competition and market trends relative to Dow intellectual capital positions and integrates the information into group activities and projects
- Manages tech service for Tier II customer accounts
- Serves as the Environment, Health &Safety advocate for work group, ensuring understanding and adherence to policies and procedures. Leads team in promotion of best safety practices, habits, and behaviors
- Recognized within Dow and externally as a technology Subject Matter Expert (SME) and is able to represent Dow to the industry in technical committees and industry projects
- Strong understanding of the water value chain including abstraction, purification, recovery and reuse
- Excellent knowledge of engineering/technical processes, asset management and project management
- 3-5+ years work experience in UF, RO, or IER
- Six Sigma Green Belt Project Leader or Black Belt Certification
- Ability to lead others in driving projects to completion
- Excellent verbal and written communication skills. Networks within Dow and the industry to posiiton Dow as technology leader and achieve business results
- Ph.D. in chemistry, chemical engineering, material science or related field or equivalent industry experience
- Previous experience in TS&D or R&D
- Previous experience within business or in related business
28
Water Technical Service Specialist Resume Examples & Samples
- Computer literate (Excel, Word, Outlook)
- Excellent vocabulary in written and spoken English
- Able to communicate technical information to customers in a clear and concise manner
- Ability to pick up and retain scientific information
- Methodical approach to solving customer/product issues
- Laboratory experience preferably within biotechnology industry
- Customer facing experience (for example, customer service, technical support or sales experience)
29
Technical Service Specialist Resume Examples & Samples
- Will work with key account business leaders to drive micro-replicated hook applications, non-woven articles, extrusion and elastics
- Work will also include developing an understanding and driving the sales of existing products into key customers by working with key account leaders on application understanding, collateral development, specific customer needs and product characterization
- Also responsible for working with the Global team to maintain existing applications/customers as well as developing new applications with existing and new customers
- Bachelor’s degree or higher in a Science or Engineering discipline from an accredited institution
- Bachelor’s degree or higher in Chemical Engineering, Mechanical Engineering, Textile Engineering or related discipline from an accredited institution
- Minimum of seven (7) years technical service experience
- Experience in the field of personal care products as noted above
- Experience working on a cross functional team
- Microsoft Office proficient, Minitab a plus
30
Technical Service Specialist Resume Examples & Samples
- Assists customers and prospects in operator training, overall process optimization, and process troubleshooting for mold release applications
- Documents trial runs and assists Sales in data gathering for return-on-investment calculations
- Provides feedback to product development and product managers on necessary modification in mold release performance
- Assists with testing of new mold release formulations and/or applications in the lab
- Conducts on-site multi-shift training of spray equipment handling and mold release application
- BS Engineering, Chemistry or technical related degree and 5-7 years hands-on experience as technical support specialist. Experience within the rubber processing production environment a plus
- Basic computer skills (MS Office, Outlook, SharePoint)
- Strong customer-facing communication skills, written and verbal
- Ability to travel >50% and able to lift 50 pounds
31
Technical Service Specialist Resume Examples & Samples
- Provide expert level Technical support for 3M's perioperative products to customers and sales representatives
- Develop technical and product utilization content for labeling, package insert and product support materials
- Actively promote new technology through publications and presentations
- Drive sales effectiveness by helping develop sales and marketing tools and provide technical content for literature and communication articles
- Develop product training materials, train sales representatives and deliver in-service training to hospital personnel
- Develop a Key Opinion Leader network to support the perioperative products
- Design and conduct new product validation with customers
- Develop and deliver educational programs on OR practices to customers
- Bring OR customer perspective to new product development programs
- Bachelor degree or higher from an accredited institution
- Current/unrestricted Registered Nurse licensure in any state
- Minimum of five (5) years of experience working in an Operating Room environment
- Bachelor’s degree or higher in Nursing, Master’s Degree in Nursing (MSN/MAN) or related discipline from an accredited institution
- Knowledge and/or experience related to current practices within Infection Prevention
- Experience as a member of Value Analysis Committees
- Experience preparing and conducting technical presentations
- Excellent communications skills (oral, written and presentation)
32
Technical Service Specialist Resume Examples & Samples
- Manages the tasks of one or more assigned team members on a project basis, providing direction and performance feedback. (5%)
- Contributes ideas and information for new products, processes and applications relative to the business unit. (5%)
- Supports compliance with government regulations by applying safety policies and procedures.(5%)
- More than five years related experience
- Current knowledge of relevant pharmaceutical and biopharmaceutical industry subject matter and regulatory requirements in area of specialization, maintained through reading current published literature, attending and presenting at scientific meetings and seminars, and in collaboration with technical experts internal to STERIS as well as outside the organization
- Background in Pharmaceutical Cleanroom production or quality control preferred
- Microbiology knowledge and training, in particular in developing or supporting environmental monitoring programs for cleanrooms
- Experience with investigation of environmental monitoring excursions preferred
- Knowledge of pharmaceutical cleanroom environmental control programs preferred
- Strong project management skills and supervisory experience
- Excellent computer skills and supervisory experience
- Strong Customer and service orientation with ability to effectively utilize resources for technical information as needed
- Demonstrates solid organizational skills, good judgment and ability to think analytically
- LI-KL1
33
Technical Service Specialist Resume Examples & Samples
- Provide desktop and server support for computer hardware and software experience with Lotus Domino ND6/ ND7 / ND8 Server and ND6 / ND7 / ND8 Notes Client
- Experience with server clustering, troubleshooting and replication
- Have technical knowledge in troubleshooting, integration, and migration of Domino
- Basic understanding of monitoring, metrics and best practices in a complex Domino server and client environment
- Experience with Domino HTTP, SMTP, Clustering, Disaster Recovery, LDAP, Sametime
- Experience with network architectures and hardware platforms
- Provides first and second level support for resolution of client computer problems and requests
- Ability to troubleshoot problems and take swift corrective action to solve the problem
- Ability to handle all job duties with minimal supervision or coaching
- Customer relation’s skills and good phone manners
- Prioritize and manage time and requests efficiently
- Able to deal with stressful situations in a courteous and friendly manner
34
Technical Service Specialist Resume Examples & Samples
- Acts as initial contact for customers regarding the company’s waste treatment and disposal services
- Meets with customers to discuss account, present disposal options, or assist during audits
- Communicates and answers questions related to waste acceptance capabilities, disposal options, and range of pricing
- Coordinates communications to respond to customers’ inquiries
- Assists and advises customer service representatives
- Works closely with sales team to propose customer solutions compliant with appropriate local, state and federal regulations
- Develops and maintains customer pricing files
- Works with the corporate marketing team to provide marketing support for sales efforts
- Works with sales team to identify new opportunities and retain existing business
- Assists customers with testing parameters and proper completion of profiles, manifests and forms
- Assists and advises customers in evaluating chemical analysis to determine disposal options
- Performs project work including, but not limited to: logistics, billing, and systems implementation
- Language Skills
35
Technical Service Specialist Resume Examples & Samples
- Responds to inquiries and service tickets concerning support, processing, or requests procedures, systems status and network connectivity at a volume of 30-50 tickets daily
- Documents and may resolve basic level problems regarding business applications, hardware and software
- Documents inquiries, repairs, and service requests, resolves or directs request to appropriate technical area or 3rd party vendors, tracks status and follows up to ensure client satisfactions
- Works closely with application developers, system administrators and network engineers to solve complicated issues
- Escalates to senior staff when solution is unclear
- Reports problems with procedures
- Effectively work with a team to support 1,700 users in a Dell environment
- 1+ years
- Demonstrated expertise in Windows OS, MS Office Suite, printers, telecommunications devices
36
Technical Service Specialist Resume Examples & Samples
- Associate Degree preferred, preferably in a Technical Field
- Five years customer/technical service experience preferred
- Bi-lingual in English and SpanishIS A MUST (written & conversational)
- Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors
- Exceptional electrical control knowledge including the understanding of relay logic, VFD and motor control with the ability to read and comprehend electrical schematics and wiring diagrams
- Strong mechanical aptitude as demonstrated in experience with servicing air compressors, positive displacement blowers, or related mechanical/electrical equipment
- Ability to read and interpret engineering drawings, wire diagrams, and technical data/specifications
- Excellent problem solving skills is a must
- Ability to handle multiple tasks in an efficient and professional manner
- Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required
- Basic computer skills, knowledge of MSOffice suite a must. SAP experience a plus
37
Technical Service Specialist Resume Examples & Samples
- Identifies the source of inquiries received
- Identifies and reports major field service problems from the phone activity
- Under direction of supervision and or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area
- Minimum of a Technical Degree with at least 1 year experience servicing commercial foodservice equipment or high school diploma with 5 years’ same experience in lieu of degree required
- Ability to take on-call duty on a rotating basis for after-hours calls required
- MS Office skills - Word, Excel and Outlook
- Ability to communicate well and with tact verbally and in writing
- Office setting, heavy phone and computer use
- Good customer service skills are very important to this position
- Office setting, heavy phone and computer use. May be scheduled on weekends. There is on-call duty on a rotating basis for after-hours calls
- Manitowoc Foodservice – Shreveport, Louisiana, specializes in the design and manufacturing of steam cooking equipment, including combi cooking equipment, ovens and rotisseries, convection steamers, cook/chill systems. The facility in Shreveport is a part of the Manitowoc Foodservice Company, Inc
38
Technical Service Specialist Resume Examples & Samples
- Experience in Cognos Administration
- 6+ Years of experience
- Manage and drive third parties to the quick resolution of change
- Good exposure of infrastructure technologies
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Technical Service Specialist Resume Examples & Samples
- Minimum 2-4 years’ relative field experience
- Demonstrated ability to recommend product positioning based on evaluating data and customer needs. Experience in working with growers, distribution/retail, universities, or consultants would be beneficial
- Excellent written and oral communication skills are essential. Must be effective when communicating with a wide variety of audiences. Must be able to relate with key influencer contacts on product technical attributes and agronomic issues associated with major crops in the Region
- Actively participate on teams to achieve business goals. Demonstrated ability to provide technical leadership to the sales team is beneficial. Strong organizational and time management skills are essential
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Technical Service Specialist Resume Examples & Samples
- Ensuring the service is executed in accordance to ABB’s guidelines, trouble shooting manuals and OHS standards
- To follow all relevant OHS rules and training requirements as well as keeping the often very tight time schedule agreed between End Users and ABB sales
- Repair /upgrade of Drives as per service orders
- Quick response to customer calls
- Attending jobs with complete preparedness, to give professional approach and to ensure quick and correct completeness of the job
- Ensuring proper team work and support each other in the team whenever required
- Performing warranty repairs and complete warranty handling procedures
- Updating details of installed database
- Providing the End User with consultancy service with regards to the maintenance procedures and spare parts supply in accordance with ABB guideline thereby increasing the reputation of ABB and where applicable generating additional sales
- Staying in constant touch with the product support line to make sure that the End User is completely informed about the progress of his service work at all times
- Ensuring timely completion of site reports, time sheets etc
- To be accountable for spare parts, tools and equipment that are/is required in order to complete the job at hand
- Providing customer training for ABB products
- Ensuring availability over phone/ E-mail
- Promoting AMCs & PMCs etc
- Supporting ServIS installed base update
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Technical Service Specialist Resume Examples & Samples
- Provide technical services to internal and external customers
- Conduct development efforts to generate new products and improve existing products
- Investigate/solve customer issues
- Help optimize customer processes
- Conduct customer trials
- Develop and negotiate customer specifications
- Evaluate raw materials for suitability and cost reduction
- Continually benchmark Axiall’s compound products
- Understanding of UL style codes, ISO and CSA requirements. Knowledge of extrusion and injection molding
- Excellent interpersonal and communications skills, both verbal and written; must have the ability to adjust priorities and work either independently or with a team; must be able to organize/prioritize customer issues; must be available to travel
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Technical Service Specialist Resume Examples & Samples
- Degree in (food) Science, Technology or Engineering; or equivalent experience
- 5+ years of industry experience in category related activities
- Knowledge of some (or all) application areas, such as: convenience foods, bakery and meat applications with a knowledge of texturizing ingredients and processes used in production
- Good tolerance of ambiguity combined with an active approach to problem- solving
- Strong personal desire to deliver excellent customer service and drive customer projects to conclusion
- Ability to assess strengths and weaknesses of the competition and develop solution strategies
- Preferred skills: Project management, Time management, Presentation skills, influencing and networking skills
- Fluent in spoken and written Dutch and English
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Technical Service Specialist Resume Examples & Samples
- Support customer testing and implementation of DuPont and peripheral products
- Develop and conduct test plans, analyze data and prepare test reports
- Train customers and demonstrate new products and technologies
- Troubleshoot customer applications problems and prepare follow-up reports
- Develop technical literature
- Deliver customer and industry presentations
- Bachelor's degree in Graphic Communications (or related field) or technical degree plus minimum 3 years of experience in the printing industry
- Knowledge of or Experience with Textile Printing and/or Flexographic Printing a Plus
- Knowledge of or Experience with printing software and color technology a Plus
- Disciplined approach to testing and troubleshooting including analyzing data
- Experience in Microsoft Word, Excel and Powerpoint
- Strong interpersonal skills and team player
- Effective communicator with internal team members and customers
- Self-starter, motivated, organized
- Ability to travel to customer locations up to 50%, primarily North America
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Technical Service Specialist Resume Examples & Samples
- Provide technical services to various customers in the automotive industry and at gashouses, these includes
- A bachelor’s or master’s degree in chemical or mechanical engineering or equivalent
- Good communications/interpersonal skills with inside/outside vendors and customers
- Demonstrated leadership skills and strengths in getting results, individually as well as with teams
- Industrial experience, preferably in fluorochemical logistics
- Good working and application knowledge of international Codes & Standards (PED and ATEX) for packages, materials, storage and relevant industry practices
- Excellent trouble shooting and problem solving skills are required
- Willingness to explore new technologies and drive continuous improvement
- Ambition to develop a professional career
- Excellent interpersonal, communications, organizational/planning skills to allow productive, collaborative relationships within the technology team and with many functions across the business
- Ability to handle multiple tasks and a high volume workload with shifting and competing priorities
- Ability to set priorities and organize work
- Flexible / motivated self-starter
- Strong 'Customer Focus' attitude
- Ability to motivate others to achieve results
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CTS Technical Service Specialist Emerging Opportunities Resume Examples & Samples
- Masters Degree in (food) Science and Technology or equivalent experience
- 7+ years of industry experience in category related activities within texturizing ingredient supply
- Experience specifically of starches, hydrocolloids, lecithins and functional systems
- Experience of self managing projects/goals
- Experience of building competitive advantage through the use of the organization’s technical capabilities and of providing product innovation and other creative solutions
- Demonstrable leadership, strategic capabilities and management experience in a technical organization
- Experience with cross-functional and multi-cultural teams
- Demonstrable experience in effectively building and managing direct customer/distributor relationships
- Proven experience on how to effectively execute within a matrix organization. Good tolerance of ambiguity combined with an active approach to problem- solving
- Technical expertise in B2B industry covering relevant ingredients for the category
- Extensive category technology expertise and networking in category application segments
- Customer facing skills (Sales Effectivness)
- Development of market value, and value propositions for solutions
- Structured approach
- Project management
- Priorization / time management ; ability to say no
- Ability to manage change and lead people in new directions
- Excellent communicator and collaborator
- Ability to effectively represent Cargill’s technical expertise to customers and make effective presentations
- Ability to translate industry/market trends into new opportunities and solutions for existing and new customers/markets
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Technical Service Specialist Resume Examples & Samples
- Ensure safe execution and delivery of all service and operations
- Provide a variety of services including installation, delivery, and contract services to include
- Able to travel to the U.S. for training/meetings
- Practical computer application literacy (including Microsoft Office Suite, MS Visio and ability to learn internal business systems
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Technical Service Specialist Resume Examples & Samples
- Responsible for analyzing first level problems for all systems,
- Resolving and routing as appropriate,
- Supporting the Systems Management Processes specific to their Line of Business client requirements,
- System recovery,
- Patching and proactive maintenance tasks
- Command Center Services (includes remote monitoring of servers located worldwide from India
- Security operations and network operations),
- Server Systems Management,
- IT Security Services,
- IT Service Desk,
- Service Management & Project Management/ Transition Services
- User management, SUSE manager administration, exposure to yum, ZYPPER, rpm, security
- Extensive UNIX system administration experience
- Professional qualification as a RHCE, RHCL Certified Systems Administrator
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Technical Service Specialist Resume Examples & Samples
- Accurate troubleshooting of crane system problems; fully documenting all reported customer complaints in order to provide data for continuous improvement programs
- Assisting customers over the phone in assembly, disassembly and operation of mobile/tower cranes
- Maintaining customer service expertise through continued technical training and advanced education opportunities
- Supporting new product development through participation in and support of integrated product development teams, as well as the integrated product customization process
- Meeting defined customer service metrics for Manitowoc CraneCare contact center in order to meet business plan objectives
- Responding to requests for quotation by performing research in order to provide accurate pricing and availability of parts
- Safety - Maintaining departmental housekeeping and 5S standards, performing job functions in a safe manner, wearing all PPE required by Company Policy were required, knowing and following established job specific and facility wide safety and health procedures and rules, participating in safety and health training and demonstrating competency based on training received, and bringing safety and health issues, unsafe acts, and safety suggestions to management’s attention or correcting those you can
- Periodic after hour cell phone coverage and occasional (20%-25%) travel in support of field activities
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Technical Service Specialist, East Resume Examples & Samples
- Enter calls into the Call Log for future reference with product quality issues, product improvements and departmental usage
- Act as point of contact for all AP/Cumberland product lines
- Proficient in Microsoft Office, including Excel, Word, and PowerPoint
- Ability to travel 75% of the time
- Meet requirements to drive company issued vehicle
- 1+ years of experience working in the swine industry
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Technical Service Specialist Resume Examples & Samples
- Provide a technical support to our sales and service channels during the installation, maintenance and troubleshooting of our Marking and Coding products
- Assist our channel to enable communication between our hardware to external communication device
- Evaluate warranty return from the field
- Review and update technical bulletins and assist in performing in-house technical classes
- Assisting distributors for technical installation and troubleshooting at end customer locations
- Receive and record Sample Material from Warehouse Staff
- Calculate Proper Ink Jet/Laser printer set-up for Individual Sample Request
- Print Individual Samples in Required Inks
- Record all Completed Samples
- Cycle count and report all Sample Ink and Solvent inventory levels
- Start-up and Shut Down all Ink Jet Printer Lab Equipment Daily
- 2+ years of service experience in the industrial coding industry
- Strong Electro Mechanical background/knowledge
- Knowledge of MS Windows/MS Word & MS Excel
- Superior oral/written communication skills
- Knowledge of RS232/LAN Communication Protocols, multiple platform, Machine to machine interface a plus
- Must be able to strictly adhere to safety instructions and follow directions
- Must be detail orientated
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Technical Service Specialist, South Resume Examples & Samples
- Assist dealers via on-site visits for service support of all AP/Cumberland products, primarily electronic controllers
- Bachelor’s Degree in Agricultural Systems Technology or related engineering field OR 5+ years of relevant service experience
- 1+ years of experience working in the poultry or swine industry
- 3+ years of experience reading electrical schematics and wiring drawings
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Senior Technical Service Specialist Resume Examples & Samples
- A comprehensive technical knowledge of specific AGCO products
- Comprehensive understanding of the operation of specific AGCO products both mechanically and in field functionality
- Sound technical understanding of electrical and hydraulic circuits
- Ability to apply engineering principles to resolve problems on machinery
- Excellent communication and negotiation skills both verbal & written when working with AGCO Distribution and Dealer service and sales managers, customers and operators
- Excellent presentation skills when identifying regional technical issues for timely resolution
- Flexible, team player, good attention to detail
- Ability to influence people – confident and assertive
- 3-5 years’ experience working directly with agricultural equipment or in a related industry
- HND or degree level in agriculture machinery or related industry
- Fluent English speaker – French as second language would be a distinct advantage
- Basic computer and administration skills
- Ability and willingness to travel overseas
- Code B driving license
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Technical Service Specialist Resume Examples & Samples
- Assist dealers via on-site visits for service support of all AP/Cumberland products, primarily electronic controllers, if/when necessary
- Assist callers with diagnosing problems, operation of product, finding parts and or part numbers with any of the AP/Cumberland products
- Alert Quality Assurance personnel if a Call Log is put in as Alert status
- Assist Engineering, Quality Assurance, Manufacturing and Sales to improve or correct issues with AP/Cumberland products
- Provide training on the operation and maintenance of AP/Cumberland products to Dealers and users of the product
- Bachelor’s Degree in Agricultural Systems Technology or related engineering field OR Associates degree with 5+ years of relevant service experience
- A minimum 1 year of experience working in the swine industry
- A minimum of 3 years of experience reading electrical schematics and wiring drawings
- A minimum of 3 years of experience working with electrical circuits
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Senior Technical Service Specialist Resume Examples & Samples
- 45% Utilize expertise and relationships to identify and translate paper customers’ starch demand fulfillment requirements into Cargill’s innovative win-win solutions by holding internal and external meetings and making presentations as needed, conducting audits and trials for troubleshooting and optimization, including setting up and operating starch preparation equipment at paper mills
- 20% Conduct technical assessment of current industrial starch product line applicability to all papermaking applications for demand creation and leverage learnings from customers to increase market share and profitability
- 20% Partners with Industrial Starch product line and Sales team to build and maintain solid understanding of customers’ business strategy. Support sales with appropriate product knowledge, customer process information, product needs and competitor comparisons. Maintain portfolio of technical projects
- 10% Conduct or support internal and external laboratory and pilot studies related to papermaking such as deposit analyses, DDA, system charge and retentions, starch evaluations, coating colors, etc
- 5% Additional duties as assigned
- Bachelor’s degree in chemical engineering, paper science and engineering, chemistry or equivalent
- Minimum work experience of 5 years as a technical service representative / applications engineer for a supplier to the paper industry and / or papermaking process experience
- Flexibility to travel up to 60% within North America on short notices
- Ability to develop deep relationships and gain customers’ trust and respect at all levels within the paper mill environment
- Strong ability to work with team members and adapt to different working environments
- High level of technical ability to understand complex operational, engineering and business activities
- Proven track record of creativity and innovation
- Excellent verbal, written, and communication skills including demonstrated presentation skills
- Highly effective interpersonal skills and peer relationships with ability to work in cross-functional team
- Enhanced capability to manage multiple customer activities and communicate goals and accomplishments to the Industrial Starch team and customers
- Proficiency with Microsoft Office Suite and statistical analysis
- Strong decision making, problem solving, analytical, follow-up, organizational and time management skills
- Capability to work independently by understanding objectives that lead to self-direction of day-to-day activities
- Master’s degree in paper science, chemistry or chemical engineering
- Diverse knowledge of chemical applications in all papermaking processes to effectively provide customer solutions
- Mechanical experience with paper mill trial and production equipment
- General understanding of paper mill laboratory techniques
- General understanding of paper mill quality testing and properties
- Extensive experience with paper coating formulations and wet-end chemistry
- Knowledge of Cargill’s North American Industrial Starch business and potential growth opportunity for sales or technical team manager role
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Technical Service Specialist Resume Examples & Samples
- Provide field problem job site support
- Provide web based or internal technical training on ductless systems
- 3+ years in HVAC industry
- 1+ years’ experience in a position with extensive focus on troubleshooting and/or Ductless/VRF Installation
- Exceptional customer service skills required
- Excellent oral, written and presentation communication skills
- Must be self-directed with a desire to work within a fast-paced team environment
56
Technical Service Specialist Resume Examples & Samples
- 1 – 3 years as Golf course or related industry technician preferred, including experience with hybrid and electric repair
- Prior experience with providing technical support via phone fax, email or on-site preferred
- Must be located near this branch or be willing to relocate without financial assistance
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Technical Service Specialist Resume Examples & Samples
- Provide telephone support for LC Instruments and Empower/Breeze software
- Ability to perform effective system level troubleshooting
- Provide service and support for in-house instrumentation
- Document customer interactions in corporate call tracking software
- Maintain sound knowledge regarding the technology and customers' application demands, including willingness to attend trainings
- Must comply with current ISO 9001/13485 process requirements both on phone support and in the field
- Bachelors in Chemistry or Biology, engineering or other science related field preferred or equivalent Waters systems experience
- Previous Waters LC instruments and Empower Software experience
- System Administrator and Empower Enterprise experience highly perferred
- Effective system level approach to problem solving
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Technical Service Specialist Resume Examples & Samples
- Two to four year degree in related field
- Minimum of 2-5 years of wood finishing experience
- Must be able to stand or walk for long periods of time
- Must be knowledgeable in various finish application s and equipment
- Ability to read and comprehend instructions and safety guidelines
- Ability deliver correspondence professionally and effectively to all levels of management, peer group and customers
- Must have effective interpersonal and presentation skills
- Dedicated and committed safety leadership and presence
- Analytical reasoning and problem solving skills
- Strong computer skills; Microsoft Office, Power Point , Excel, Word, email, reporting, presentation development
- Coaching/teaching and decision making skills
- Certifications in Continuous Improvement, Six Sigma, Kaizen, 5S, Project Management
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Technical Service Specialist Resume Examples & Samples
- To take an active part in the THD support group (telephone and Tech connect responsibilities)
- To assist and monitor technical issue resolution provided by the dealer network
- To provide an interface between customers/dealers and factory/technical service/field service
- To provide technical subject expert knowledge for dealer standards, i.e. training and tooling needs
- To support as required the training activities for the dealer network
- To conduct technical training, if required
- Assist in completion of new machine inspections
- Knowledge of service/parts management methods
- Good knowledge of mechanized agriculture and land preparation techniques
- Good understanding of the farm machinery dealer network
- High level PC expertise
60
Technical Service Specialist Resume Examples & Samples
- 2-3-year Experience in Technical skill related garment industry -CAD (Preferred in Garment Industry)
- Good Communication skill (Tamil ,Hindi, English)
- Travelling
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Technical Service Specialist Resume Examples & Samples
- Provides technical consulting services for customers and prospective customers
- Contributes to sales meetings by providing understanding of product use and applications
- Serves as technical resource and troubleshooter of product performance issues after sales are closed and while products are being tested or installed
- Investigates and resolves performance related product complaints by overseeing performance testing; collecting and evaluating data from various sources. May identify user and/or design problems
- Provides training and/or information to Sales staff and customers regarding product performance and uses
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Technical Service Specialist Resume Examples & Samples
- Provide technical support for the Lincoln and Merrychef brands
- Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brand equipment in a timely manner
- Review warranty claims entered into the CPS system to determine if a warranty is accurate and meets the standards set by Lincoln and Merrychef
- Provide technical assistance and service support for inquiries received, via Phone or email from for Service Techs, Service agencies, Sales and customers of the Lincoln and Merrychef brand
- Identify the source of inquiries received from for Service Techs, Service agencies, Sales and customers of the Lincoln and Merrychef brand
- Respond to routine correspondence requests for service assistance
- Maintain accuracy of computerized service records and files
- Under direction of supervision and\or mentors, take upon opportunities to learn more about the product lines, service issues, and tools used in this area
- Participate in on call rotation supplying technical support to customers and service agencies after normal business hours
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Technical Service Specialist Resume Examples & Samples
- Following established guidelines
- Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity
- Documents and may resolve basic problems regarding business applications and hardware and software
- Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor
- Tracks status and follows up to ensure client satisfaction
- Will engage ATM deployments, bringing ATMs online while engaging ATM techs via phone
- Will be on the phone 100% of time interacting with techs, vendors and internal partners
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Technical Service Specialist, EP Resume Examples & Samples
- Manage small projects at the department level
- Participate in on-call activities as scheduled; support a 24/7/365 contact center where off-hour, weekend
- Follow all EHS rules and procedures applicable for your department. Report any EHS incidents, unsafe
- Ability and aptitude to determine methods to resolve customer concerns and issues in real-time
- Ability to work independently and in groups; ability to work cross-functionally
- Ability or aptitude to use various databases and other computer software applications to complete tasks
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Technical Service Specialist, EP Resume Examples & Samples
- Requires ABT Brady, Tachy, CRT, Ensite, and EP certification within 12-24 months of hire date
- Demonstrated ability to lead and/or facilitate educational programs to healthcare professionals
- Multitasks, prioritizes and meets deadlines in timely manner
- Ability to travel based on business need
66
Field Technical Service Specialist Resume Examples & Samples
- Installation, training, troubleshooting, and updating of Bandag equipment at the dealer's locations
- Assist the dealer in identifying operational issues and work to effectively address them
- Address warranty issues from equipment, processing, envelopes, etc
- Access and take ownership of dealer quality assisting them in resolving any/all process issues
- Deliver and support all of our PSIP's that generally involve manufacturing on site at the dealer location
- Market team point person for the sale and support of all equipment
- Engage the needs of the territory as an active member of the field market team, ensuring that our business plan is correct, and then working the plan to build capability and coverage
- Advise dealer management in attainment of Alliance plans to increase their long term strategic, operational, and financial health
67
Technical Service Specialist Resume Examples & Samples
- Evaluating commercial operations, through remote monitoring or on-site troubleshooting, of UOP technology to assist customers in achieving their goals
- Champion changes & improvements in technologies supported via innovation [MOIs], lessons learned, and feedback of field data to R&D and Engineering
- Capture and provide information for Regional Services and Technology Services metrics
- Participate in customer meetings and user group conferences
- Review, analyze and provide feedback on commercial unit operating data
- Conduct on-site commercial unit audits
- Provide on-site support for turnarounds, performance test runs, or similar short duration field assignments
- Mentor FOS Advisors to enhance their technology specific skills and understanding
- Prepare and update general operating manuals, process technology manuals, and training materials and present UOP technology training courses
- Work with the Technology Specialists to maintain tools, guidelines, documentation and checklists within assigned area and ensure that these are efficient
- Maintain/Update customer and technical information in knowledge management tools
- BS degree in Chemical Engineering or related discipline
- 3+ years of experience in a technical service, engineering, process operations or detail engineering role within the gas processing or refining/petrochemical industry
- Authorization to work in US
- Experience with NGL Recovery technologies in a technical support or operations role is ideal
- Basic knowledge of one or more of the UOP Gas Processing & Hydrogen technologies including their equipment and operations is considered a plus. The technologies include Polybed™ PSA, Benfield™, Selexol™, Amine Guard™ FS, Separex™, MolSiv, UOP Russell NGL Recovery and/or similar technologies
- Solid comprehensive problem solving skills
- Ability to handle multiple tasks concurrently
- Effective presentation skills
- Ability to travel up to 25% annually to both domestic and international sites. Much of this travel can be scheduled and planned in advance
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Senior Technical Service Specialist Resume Examples & Samples
- University degree in science or technology, (bio-)chemistry, engineering, paper engineering or related discipline
- Minimum 10 years work experience, preferably in the Industrial space
- Experience with working in a multi-national/ multi-cultural environment
- Experience with working in a large organization, with a matrix structure
- Flexible attitude, open for change
- Team player – good collaborator
- Prioritization / time management
- Business fluent English language skills, written and verbal
- Strong language skills in Spanish a/o Italian
- Prior relationships with key customers in the European (Bio-)Industrial Industry
- Starch related product knowledge and/or commercial experience
- Knowledge of relevant industrial application categories
- Ability to translate industry/ market trends into new opportunities and solutions for existing and new customers/ markets (preferably through Jobs-to-be-done)
- Well founded experience in one of the main application areas (paper, corrugating, bio-industrial)
- Hands-on experience in the field of introducing new products at prospective or existing customers
- Laboratory and/or pilot plant experience
- Pro-active approach towards customers/ markets
- Innovative, pro-active, creative and receptive to new ideas
- Strong presentation skills for representing Cargill internally and externally
- PC literacy
69
Associate Technical Service Specialist Resume Examples & Samples
- 8+ years of IT experience with a GED/High School Graduate
- 4+ years of IT experience with Associate Degree
- 1+ years minimum experience in their field of expertise: biomedical, field service or related technical background. Call Center experience
70
Atril Fibrillation Associate Field Technical Service Specialist Resume Examples & Samples
- Bachelor’s degree in an Engineering discipline
- 0-2 years’ experience in field service of medical devices, aerospace or other highly regulated environment
- Experience in teaching technical subject matter
- Flexibility to travel frequently including possible international locations
- Frequently required to use hands to finger, handle or feel objects, tools or controls
- Frequent bending/stooping, squatting and balance
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Senior Technical Service Specialist Resume Examples & Samples
- Responds to incoming inquiries (phone, e-mail, etc.) from customers concerning product operation, troubleshooting, specifications, warranty questions, parts/accessories identification and general product questions
- Shares in training
- Shares in service repair depot duties
- Shares in New Product Development Process
- Accurately uses all systems and support tools to resolve customer problems
- Ensures adherence to GMP and Quality procedures
- Maintain a professional, friendly and helpful attitude in all customer interactions
- Track and handle customer follow up issues in a timely manner
- Document all Customer Service inquiries, identify trends affecting our products and provide feedback to appropriate teams (Service, Sales, Marketing, Regulatory, and Engineering)
- Match customer needs to our Service offerings (sell service)
- Achieve and maintain department and individual performance standards
- Identify process improvement opportunities and communicate ideas to the Service management team
- Ensure high level of customer satisfaction
- Additional Responsibilities as needed
- Associates degree in Electronics Technology
- Five years’ experience in Biomedical Electronic servicing
- Demonstrated Strong written and verbal communication skills
- Strong PC and Internet skills. (i.e. Windows, MS Word, Excel, Outlook, Access and Internet utilization)
- Professional, goal oriented, self-motivated, self-manageable and responsible
- Demonstrated Excellent Customer communication skills
- Must work well in team environment
- Medtronic Cardiovascular products preferred
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Technical Service Specialist Resume Examples & Samples
- Support the sales team in all lab automation selling activities and integration projects, including the IT/data management solutions
- Take responsibility for the data management selling (design, concept, pricing, tender, contract, installation and training)
- Develop and present concept solutions for lab automation and integration
- Analyze lab workflow, organization and processes and propose improvement solutions
- Demonstrate data management solutions
- Take actions to optimize TOR
- Plan and assist in the installation of the automation and data management solutions and lab automation
- Train customers in data management solutions and lab automation
- Assure telephone and field support for the data management products and lab automation
- Troubleshoot the data management and lab automation suppliers
- Deliver the Abbott Promise
- Behave according Abbott Values and Code of Business Conduct
- Work to realize the Policies (Quality – Environmental – Health & Safety)
- Meet customer requirements
- Comply with legislation
- Follow the Abbott policies and procedures
- Hit the Divisional and individual goals
- Work according the defined strategies
- Complete the trainings in ETMS in due time
- Report potential medical device incidents (pRE) and risk management calls immediately to Customer Service and General Management
- Bachelor’s degree in Informatics, Science, Medicine, Pharmacy, Chemical Engineering is preferred or significant working experience in a similar position
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Senior Technical Service Specialist, EP Resume Examples & Samples
- Working with Senior EP TSS’s and other staff, develops proficiency and gains necessary certifications to become fully competent in all levels of CRM and AF cases
- Provides regional CRM implant and/or AF procedural case coverage, as directed by managers
- Performs work that involves a high degree of independence
- Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness
- Monitors performance and reports status to manager
- Requires ABT Brady, Tachy, CRT, Ensite, and EP certification within 12 months of hire date
- Familiarity with cath lab and operating room procedures and protocol
- Must have comprehensive written and verbal communication, interpersonal, presentation, analytical, organizational skills, and the ability to meet deadlines
- Must possess comprehensive personal computer skills (experience with Microsoft Office or equivalent required) in graphics, word-processing, databases, authoring programs, etc., to develop presentation materials
74
Technical Service Specialist Resume Examples & Samples
- Attend regular departmental meeting with manager/supervisor to build in continuous feedback mechanisms
- Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment
- Experience in a diagnostics company as Field Service Engineer preferred but not required
- Proficient in troubleshooting Electro-Mechanical Equipment
- Computer Literate (Hardware & Software)
- Technically inclined and customer service oriented with pleasing personality
- Possesses effective communication and listening skills to relate to customers
- Willing to work beyond normal office hours and to travel
- Honest and hardworking
- With Driver’s license
- Proficient defensive driver
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Technical Service Specialist Resume Examples & Samples
- All lab activities related to standard pigment and application testing (paint, paper, plastics)
- Lab test method development
- Following and reviewing lab procedures related to safety and quality
- Customer complaint handling and investigation
- Product introductions at customers
- Customer meetings
- Writing of technical reports
- Maintains lab in safe and orderly conditions
- Plans work effectively
- Works independently and precisely
- Results and customer focused
- Strong communication skills, both internally and externally with customers
- Presents data clearly
- Contributes to positive team environment
- Strong technical knowledge of products & its applications
- Technical knowledge of products & uses
- Data analysis (graphs, worksheets, ..)
- Report writing in English
- Customer and industry knowledge
- Basic marketing and sales practices
- Knowledge of Russian market and Russian language is an asset
- Bachelor degree in chemistry or equal via experience...
- Good IT skills (Powerpoint, Outlook, Excel, Word , (Minitab)...
- Basic presentation skills
- Willingness to travel (approx 30%)
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IT Technical Service Specialist Resume Examples & Samples
- Carries out routine maintenance related to IT system on machines at client's side
- Conducts checks on IT system at customer’s facility and provides recommendations to ensure installed equipment is able to function according to claims and functionality
- Coordinates problem resolution related to IT with engineering, customer service, and other personnel to expedite repairs
- Develops and conducts training on the operations of the equipment related to IT system and demonstrates skills to trainees, including team members, customers as well as distributors
- Solve IT problems on machines promptly and completely
77
Senior Technical Service Specialist EP Resume Examples & Samples
- Acts as the technical interface between the medical community and the assigned regional office
- Provides insight, guidance, and feedback to management on market feedback and components of next generation of products
- Provides additional back-up support to CRM and AF Sales Representatives in the following areas: sales support, regional training seminars, clinical studies/data collection, troubleshooting, and new product in-service training to physicians, nurses and sales representatives
- Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and FCEs
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Senior Technical Service Specialist, EP Resume Examples & Samples
- Bachelor’s degree in Bio-Medical Engineering or related field required
- Requires IBHRE Pacing and EP certification
- Requires SJM Brady, Tachy, CRT, Ensite, and EP certification within 6 months of hire date, or to be promoted must already have all required certifications
- A minimum of five plus years increasingly responsible experience in the cardiac pacing and related industries
- Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures
- Must apply engineering skills and abilities to interpret and solve complex pacing ECG’s
- Must possess comprehensive personal computer skills (experience with Microsoft Office or equivalent required) in graphics, word-processing, databases, authoring programs, etc., to develop presentation materials. Placement into this position requires written approval by the Area Vice President (AVP)
- Ability to work within a team and as an individual contributor in a fast-paced, changing environment
- Ability to travel approximately XX%
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Technical Service Specialist Resume Examples & Samples
- Primarily supports technical projects related to Home and Personal care business especially for home care
- Supports scouting work for application research and innovations
- Supports Technical service by customer visiting, documentations, sampling arrangement etc
- Supports lab management and Safety related issues
