IT Field Technician Resume Samples
4.5
(92 votes) for
IT Field Technician Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the it field technician job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
BW
B Wuckert
Benny
Wuckert
1764 Huels Street
New York
NY
+1 (555) 937 7519
1764 Huels Street
New York
NY
Phone
p
+1 (555) 937 7519
Experience
Experience
San Francisco, CA
IT Field Technician
San Francisco, CA
Funk-King
San Francisco, CA
IT Field Technician
- You will provide proactive communications to internal and external stakeholders on daily activities and incident tickets
- Provide deskside and remote support to end users
- Maintain software lifecycle management, including deploying, tracking, upgrading and maintenance
- Maintain hardware lifecycle management, including imaging, deploying, tracking, maintenance, and decommissioning
- Ensure tickets are completed within established Service Level
- You will manage and deliver SLA commitments and expectations to customers
- Maintain the lab network environment
San Francisco, CA
IT Field Technician
San Francisco, CA
Daniel-Lehner
San Francisco, CA
IT Field Technician
- Provide direct user support and administration for Facebook’s corporate resources, tools and applications and driving performance
- Assist with maintaining district and job technical documentation and follow established procedures
- Effective management and prioritization of all IT escalations. Responsible for support and maintenance of local server, network and telephony infrastructure
- Assist with maintaining district technical documentation and follow established procedures
- Establish lab IT environment standards
- You will identify and mitigate risks that may have potential impact to the daily services being provided
- You will have Intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers
present
Philadelphia, PA
IT Field Technician / Engineer
Philadelphia, PA
Kertzmann LLC
present
Philadelphia, PA
IT Field Technician / Engineer
present
- Internet infrastructure
- Server administration
- Desktop support and administration
- Develop and maintain service level agreements and ongoing management of service level compliance and assist in driving the support knowledge base
- You will work with operations engineers, sales and system administrators and report to the Service Delivery Manager
- Provide 1st level support for workstations, including handling after hour calls as assigned
- You will work with the assigned Service Delivery Manager to this account
Education
Education
Associate’s Degree in Computer Information
Associate’s Degree in Computer Information
Liberty University
Associate’s Degree in Computer Information
Skills
Skills
- Physical demandsbeing able to stand for long periods of time whilst working on equipment as well as able to lift 50 pounds
- You will have had Basic knowledge of ticket based tracking system
- You will have Intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers
- Self-disciplined with excellent organization skills with the ability to multi-task and meet stringent deadlines
- Ability to react quickly and appropriately to incidents such as equipment failures
- Ability to perform predictive and preventive maintenance testing on a timely basis and ability to interact in a team environment
- Ability to work with minimal supervision
- Maintain highest service quality possible for all IT operational activities
- Somebody withsound judgment, strong analytical and decision making skills
- Ensure the lab environment is stable and secure
15 IT Field Technician resume templates
Read our complete resume writing guides
1
IT Field Technician Resume Examples & Samples
- Ensure tickets are completed within established Service Level
- Provide deskside and remote support to end users
- Maintain software lifecycle management, including deploying, tracking, upgrading and maintenance
- Assist with maintaining district technical documentation and follow established procedures
- Provide device and software end user training
- Technical skills
2
IT Field Technician Resume Examples & Samples
- Maintain the lab network environment
- Ensure the lab environment is stable and secure
- Establish lab IT environment standards
- Establish strong relationships with IT Service owners (Corporate Networking, Infrastructure, Information Security, helpdesk, logistics, Video Infra Ops, etc.) and the business
- Responsible for solving complex issues, driving enhancements, and improving support for all IT related functions: operational support, application support, and service delivery
- Responsible for support and maintenance of local server, network and telephony infrastructure
- Provide data driven advice to IT service owners and leads when it comes to regional business trends and needs
- Identify trending issues, gaps in process or standards, and shares with cross functional teams
- Ensure IT staffing of both the field staff and service lines is matched with customer demand
- Work with O&F on acquiring special equipment for labs
- Establish vendor relationships
- Management of vendor/supplier relationships
- Develop and maintain service level agreements and ongoing management of service level compliance and assist in driving the support knowledge base
- Use performance reporting and user analysis to identify appropriate user training initiatives to ensure the highest levels of knowledge and adoption of technology in relation to the software and systems Facebook utilize
3
IT Field Technician Resume Examples & Samples
- Provide high level of in-house and onsite service for clients by resolving technical problems
- Responsible for repairing, installing, and maintaining equipment and conducting moves/adds/changes to hardware product
- Conduct on-site upgrades, configurations, and testing of client’s equipment
- Coordinate service request for the installation/de-installation of new equipment
- Maintain knowledge of new technologies and vendor offerings that are cost effective and optimize client satisfaction
- Maintain appropriate records and documentation of service work performed and ensure timely communication with supervisor concerning service status and potential issues
- Associate’s Degree in the field of technology, or equivalent education and/or experience
- A+ Certification required
- Experience with VOIP strongly preferred
- One to three years of bench and/or on-site service technical experience
- One to three years of customer interface experience
- Solid understanding of technical theory for microcomputers, and corresponding peripheral
- Familiar with and able to support Microsoft Office applications along with Windows OS, Windows 7, and Windows 8
- Experience troubleshooting and repairing of desktops and laptops, printer repair, and printing technology
- Familiar with the Network environment and able to resolve basic connectivity issues
- Diagnosing and troubleshooting servers experience
- Understanding of hardware configurations such as Array Controllers, Redundancies, etc
- Hardware Vendor certifications (Compaq, IBM, HP, etc) preferred
- Ability to travel on a daily basis, home most nights
4
IT Field Technician Resume Examples & Samples
- Provide IT support to SSL employees and customers
- Load, troubleshoot, deploy & setup IT platforms: Macintosh, Windows, Linux, Android and iOS
- Provide support for multiple enterprise applications including: e-mail, calendar, word processing, spreadsheets, presentations, Internet browsers, as well as in house applications
- Provision and manage equipment (mobile phone, desktop peripherals, laptops and desktops)
- Troubleshoot and support video conference equipment, including events held onsite
- Open, track and close trouble ticket requests as well as maintain/update records of jobs performed in the appropriate database
- Identify and implement solutions to resolve customer issues
- Ensure resolutions are consistent with company standards and policies
- Must have good customer service skills and a good command of the English language
- Familiar with standard networking concepts (TCP/IP, Windows Networking, VPN)
- Experienced supporting Microsoft Office suite of applications such as Word, Excel and PowerPoint
- Mobile support experience for iOS, Android, and MDM solutions
- Flexibility to extended hours or modified schedule to support planned activities or emergency situations
- Must be able to follow verbal & written instructions
- MCP, MCDST, A+ Certifications, and knowledge of UNIX systems is a plus
- Self-starter with an openness to learn
- Must have a valid driver's license and a good driving record
- Must be able to lift 0-50 lbs from floor to a 40" cart
5
IT Field Technician Resume Examples & Samples
- Independent worker with the ability to manage multiple projects simultaneously
- Maintain phone systems at multiple locations
- IPad, iPhone and cell phone configuration, troubleshooting, and repair
6
IT Field Technician Resume Examples & Samples
- Ensure tickets are complete within established Service Level Agreements or to customer’s satisfaction
- Assist with maintaining district and job technical documentation and follow established procedures
- Assist with job site mobilization, demobilization and site changes as needed
- Requires 60% travel - with overnight stays (drive/fly)
- Technical Skills – deploy, troubleshoot, maintain
- Customer service skills – escalation management
- Interpersonal skills – collaboration, effective communication
- Education – Associate degree in Computer Information or Technology Certificate preferred or equivalent combination of education and experience
7
IT Field Technician / Engineer Resume Examples & Samples
- 3-5 years of experience in an IT related position
- At least 2 years of MSP experience
- Intermediate experience in Network configurations
- Desktop support and administration
- Server administration
- Internet infrastructure
- Mac (preferred)
- Reliable transportation – will be required to travel to client sites
- Ability to consistently deliver under pressure
- Outstanding communication and customer service skills
8
IT Field Technician Resume Examples & Samples
- You must be American Citizen & fluent in English
- Self-disciplined with excellent organization skills with the ability to multi-task and meet stringent deadlines
- To succeed at this job, you must have:knowledge of concepts around hosted solutions and ITIL practices
- You must haveknowledge of Windows applications and/or devices as well as PC reimaging experience
- Somebody withsound judgment, strong analytical and decision making skills
- We would like someone to join our team who is a strong verbal and written communicator with internal and external customers, able to translate and communicate technical information to stakeholders. A team player with positive attitude and interpersonal skills
- You must havea Bachelor’s Degree in Computer, System or Telecommunications Engineering
- We are looking for someone with at least 3-5 years of experience in a customer facing role and at least 3 years of experience in the IT
- Physical demandsbeing able to stand for long periods of time whilst working on equipment as well as able to lift 50 pounds
- Travel will be requiredwithin the state to keep the DMV offices operational, average travel can consist of 30%
9
IT Field Technician Resume Examples & Samples
- You must be Canadian Citizen, fluent in English & French
- Travel will be requiredwithin the state to keep the DMV offices operational, average travel can consist of 40%
- Apply now before this career opportunity is filled. We look forward to reading your resume
