IT Technician Resume Samples

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E Wehner

Esperanza

Wehner

8837 Conrad Branch

Phoenix

+1 (555) 346 1594

8837 Conrad Branch

Phoenix

Phone

p +1 (555) 346 1594

Experience Experience

Dallas, TX

IT Technician

Dallas, TX

Labadie-Shields

Dallas, TX

IT Technician

Performing fast and efficient network support including troubleshooting, help desk functions, and correction of NT-related problems on servers and workstations
Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
Provide technical assistance on enterprise e-mail system to assist new and existing users at all locations
Create & manage users, computer accounts and their access to network resources in Active Directory
Perform network management to include allocating, deploying, coordinating and monitoring of customer systems
Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports

San Francisco, CA

Field IT Technician

San Francisco, CA

White, Kling and Bauch

San Francisco, CA

Field IT Technician

Provide support to customers on a variety of IT issues by identifying, researching and resolving technical problems
Assist users with backing up computer data on network file shares or CDRW drives
Support facility infrastructure and network hardware cabling
Assist users with backing up computer data on network file shares or external media
Responsible for providing Tier II computer desktop support to field locations in accordance with established policies and procedures
Provide on-site support and troubleshooting of network equipment – router, switch and firewalls
Responsible for providing post-Help Desk support to field locations in accordance with established policies and procedures

present

Detroit, MI

Associate IT Technician

Detroit, MI

Schaefer Inc

present

Detroit, MI

Associate IT Technician

present

Assist employees via telephone, email, helpdesk tickets, and in-person requests
Installation and support for game development consoles
Working with Corporate IT to resolve issues
Install, upgrade, troubleshoot and repair desktop computers and peripherals in a networked environment
Manage physical stock and inventory
Work with third party companies and Blizzard’s partners to resolve issues
Creating and supporting user accounts & maintenance

Education Education

Bachelor’s Degree in Information Technology

University of Massachusetts Amherst

Bachelor’s Degree in Information Technology

Skills Skills

Strong professional and interpersonal skills with the ability to interact with co-workers and users in a respectful and professional manner
Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
Basic knowledge of Windows XP Professional
Demonstrates strong computer skills including a good working knowledge of MS Office
Strong knowledge of Microsoft Office suite software
Good time management skills with ability to prioritise effectively and work to deadlines
Knowledgeable of networking fundamentals
Being good with difficult callers and good customer care skills
Strong demonstrated knowledge of and experience with Windows desktop Operating Systems and Mac OSX
Strong demonstrated knowledge of and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

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IT Technician Resume Examples & Samples

Serve as first point of contact for desktop computer hardware, software, printers and Active Directory users and groups
Work with users to resolve issues as they arise
Administration of network resources across all departments
Monitor health of critical computer systems
Maintain up-to-date documentation of computer systems
Interface with vendors to resolve issues
Provide basic software training to users
Microsoft Server and Windows 7 certification is a plus
Experience with LAN administration
Knowledge of Cisco switches
Experience with Avid Interplay

Junior IT Technician Resume Examples & Samples

Practical knowledge and problem-solving strategies
Able to work with senior management level and international business
Working knowledge MAC OS and Outlook email

Entry Level IT Technician Resume Examples & Samples

Troubleshoot technical issues reported via phone and helpdesk email system
Troubleshoot any hardware / software issues in a efficient and timely manner
Logs calls into the helpdesk system, assigning priority level and follow up
Determines high priority calls as deemed necessary and ensures high priority attention
Escalate high priority issues reported using established guidelines
Take on misc projects in addition to regular helpdesk tasks
Document the various Helpdesk procedures into the various support knowledge bases
Excellent written, oral, and interpersonal communication skills
Highly self-motivated, self-directed, and attentive to detail
Ability to effectively prioritize and execute tasks in a fast paced environment
Able to work in a team-oriented, collaborative environment
Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards
Ability to learn quickly, and adapt to new situations and new scenarios
Strong orientation toward customer service
Microsoft Office suite
Microsoft Dynamics AX is a plus
Retail Pro
Experience with routers, switches, TCP/IP, networking
Experience in troubleshooting LaserJet & thermal printers
Experience with Microsoft AD & Exchange
Experience with RFID Equipment

IT Technician Resume Examples & Samples

Associates degree in Computer Information Systems/Computer Science or related field or or equivalent data center operations experience
2+ years of technical support experience in Data Center or office compute systems
Experience with Linux/Windows Operating systems
Experience with server and/or client hardware repair
Experience with asset management and inventory systems
Some manual labor involved; ability to lift and move equipment up to 50 lbs
Availability to work extra hours when needed (including weekends)
A+ or Network+ certifications a plus

Associate IT Technician Resume Examples & Samples

Assist employees via telephone, email, helpdesk tickets, and in-person requests
Interact comfortably and professionally with colleagues and customers
Install and maintenance of Windows and Mac OS
Support IT needs for public Blizzard Entertainment events
Manage physical stock and inventory
Move and replace hardware on a regular basis (e.g. PC’s, printers, monitors)

Senior IT Technician Resume Examples & Samples

Strong problem solving, organization and analytical skills
Outstanding people skills are crucial and ability to deal with big personalities
Excellent verbal and good written communication skills
Ability to prioritize and multitask in a fast paced growing environment

Field Service IT Technician Mumbai Resume Examples & Samples

Installing and servicing equipment and software at customer sites
Knowledge of router installations and networking topologies
Experience with WAN/LAN infrastructure (cabling, cat5, rj45, rj48x, etc.)
Knowledge and experience supporting Windows Operating Systems and Microsoft Office applications
Arranging delivery and removal of equipment
Administrative transactions

IT Technician Resume Examples & Samples

Supporting the company’s internal computing infrastructure, including all network and workstation hardware, software, and physical connections, ensuring network is secure and efficient
Ensuring that software licensing is adequate and not violated
Assisting with the maintenance of technical drawings and descriptions of all networks and architecture
Assisting with the Design and implementation of IT security-related systems and procedures
Configuring routers, switches, and infrastructure hardware
Assisting in backup procedures, access permissions, file serving, domains, and remote access
Performing fast and efficient network support including troubleshooting, help desk functions, and correction of NT-related problems on servers and workstations
Recommending software packages and/or technology services to facilitate the operation of the company
Minimum of an associate’s degree in Computer Information Systems or related field required
Minimum of 1 year of experience in this area, or combination of education and experience
Microsoft Certified Technology Specialist (MCTS) Vista Certification or higher certification n
Knowledge of Windows 7 or 8 and/or Certification in OSX
Knowledge of Microsoft networking technologies
Knowledge of Microsoft web service technologies
Intermediate knowledge of Microsoft PC operating systems and office productivity tools
Intermediate knowledge of computer hardware
Ability to grow with the role as it evolves
Self-motivated individual to ensure that deadlines and objectives are achieved in a timely fashion
Good communication, time management and project management skills

IT Technician Resume Examples & Samples

Administer, support and troubleshoot all studio hardware (computers, printers, monitors etc.) , software and network operating system
Create & manage users, computer accounts and their access to network resources in Active Directory
Install Windows 7 and all software packages remotely by using Microsoft deployment server SCCM
Coordinate with Ubisoft Global Network Services (GNS) for IT infrastructure needs & IT related issues
Deploy security software on all company’s computers e.g. Winmagic SecureDoc encryptions or Bitlocker for complete computer hard drive security
Unbox and install PC hardware components such as graphics cards, SSD’s and HDD’s as part of PC deployment process
Setup and Support conference rooms with Cisco Video Conference Systems, Polycom Phone, Projector, Projector Screen, TV, Audio system, and video surveillance system
Manage hardware and software inventory and generated inventory reports for software licenses, hardware and network equipment
Monitor and maintain technology to ensure maximum user support
Train and provide recommendation for staff on existing technology
Maintain current and accurate inventory of technology hardware, software and resources
Research and make recommendations about purchase of technology resources
Maintain log and/or list of required repairs and maintenance
Perform other related duties as required by the Team Lead
Minimum 1-2 years’ experience in user support (computer populations of 50 – 200+ users)
In-depth technical experience with PC’s, laptops and tablets
Excellent knowledge of Windows 7 or higher and Microsoft Office suite 2010
Knowledge of the TCP/IP communication protocols, Active Directory, and latest PC and video boards
Knowledge of MAC Hardware and OSX an asset
Knowledge of scripts an asset (batch files, VBScript)
A+, MCSE, MCSA, or MCP certification an asset
Team spirit and able to work autonomously
Ability to lift up to 30 lbs
Ability to multi-task and manage stressful situations

IT Technician Resume Examples & Samples

Offer on-site support to end users on hardware (workstation and printing) and standard softwares (Windows OS, office pack)
Ensure Security team best practices application for workstation
Ensure proper meeting room configuration
Gather employee satisfaction through ticket survey
Be proactive, identify and communicate potential improvement to its manager
2+ years of experience in technical support to end users
Good dexterity and ability to perform manual labor
Ability to work effectively in a fast paced changing environment

IT Technician Resume Examples & Samples

Serve as firstpoint of contact for desktop computer hardware, software, printers and ActiveDirectory users and groups
Work with users toresolve issues as they arise
Administration ofnetwork resources across all departments
Monitor health ofcritical computer systems
Maintain softwarepatches and desktop/server Antivirus software
Maintain up-to-datedocumentation of computer systems
Interface withvendors to resolve issues
Provide users withbasic software training

IT Technician Resume Examples & Samples

Bachelor’s or Associate’s Degree in Engineering, Computer Science, or related field
1-2 years of prior help desk and customer service experience, preferably with a background in the architecture or engineering industry
Strong knowledge and experience with Windows 7, 8 or 10; Microsoft Office 2013 and Office 365; Internet Explorer; and Outlook
Knowledge and experience with Mac OS X in a corporate environment
Knowledge of basic networking concepts and desktop troubleshooting
Knowledge of VoIP-based telephones, and iPhone and Android mobile phones
A+ Certification in desktop support
Certification in Cisco, Windows Desktop or Server, Mac, VMWare, or ITIL
Familiarity with using design tools like Adobe Creative Suite and Autodesk products (ex. Revit, AutoCAD, etc.)
Experience with automation scripting such as KiXtart, PowerShell, batch file, and Robocopy

Senior AV / IT Technician Resume Examples & Samples

Point person for integration and implementation of new AV and all technical tools/resources within the Briefing Center. Responsible for set up and tear down of Briefing Center equipment prior to and after engagements. Track and maintain updates and version changes to all AV and content management systems
Work closely with other departments and vendors that support engagement operations (Facilities, IT, Security, outside vendors). Source and manage all supporting outside technical services to the Briefing Center
Technical support for Board of Directors meetings and other executive engagements
Ensure the briefing center meets expectations with regard to appearance, cleanliness, organization, functionality and overall quality experience
Assist with the A/V logistics for the Innovation Center buildouts in other locations
Technical skills focused on Audio Visual, content management systems and digital signage
Knowledge and understanding of Crestron, Extron, Scalars and Digital Media systems
Ability to support and interact with VIPs, Executives and Company leaders
In-depth understanding of complex Audio / Visual implementations
Understanding of briefing management process at a high level
Attention to detail in all areas; spelling and writing are of particular importance
Strong interpersonal and customer service skills
Intermediate Microsoft Office Suite skills – Word, Excel, Outlook

IT Technician Resume Examples & Samples

5+ years supporting Windows PCs, Servers
3+ years supporting a user base >75 people
2+ years basic IP networking
Able to follow defined procedure and processes
Exhibits sound and accurate judgment and logical reasoning

IT Technician Resume Examples & Samples

Troubleshoots and repairs existing personal computer software and hardware. Provides problem-solving support to organization's computer users by repairing problems reported through electronic mail or voice mail systems. Follows up on outstanding project issues
Installs new and/or expands existing personal computer based software. Programs or selects suitable software to meet user requirements
Prioritizes jobs and determines required software and hardware in conjunction with end users
Consults with vendors regarding personal computer support issues
Updates production computing database
Receives parts, equipment, hardware, software, etc. and maintains inventory as necessary
Understand your responsibility for health and safety in the workplace. Cooperate with OSHA MIOSHA inspectors. Wear the appropriate personal protective equipment. Follow all safety rules. Report unsafe conditions immediately. Report injuries, accidents, illnesses, near misses, property damage immediately. Will not remove or make ineffective any protective device such as a guard, light curtain, etc. Will not use or operate any machine or equipment that the employee is not trained to operate. Will not use or operate any machine or equipment in a manner that may endanger any employee including themselves
Demonstrated knowledge of safety hazards in order to perform job duties safely and effectively
Demonstrated good communication and interpersonal skills in order to work with users at various levels within the Company. Must be able to express technical idiom in a non-ambiguous manner
Demonstrated ability to perform work, such as installation and repair, which may involve driving, lifting, bending, twisting, climbing, etc
Demonstrated strong understanding of personal computer work stations and technologies to be able to install equipment and systems safely and effectively
Associate's degree
One year experience in personal computer repair; or equivalent preferred

IT Technician Resume Examples & Samples

Communicating directly in person
Communicating over the phone/remote sessions/chat to resolve issues
Delivering standardized IT orientation and training to new and existing staff on existing or planned deployments/roll outs
Coordinate and work with outside stakeholders to resolves issues or contribute to effective inter-organization collaboration
SCCM software distribution
OS Imaging/Re-imaging for trouble resolution and planned deployments
Assisting/Maintaining accurate inventory of all software
Assisting procurement of office funded software
Account creation /disable /lock out /reset
Setup and maintaining distribution lists and security groups (may require coordination with other IT staff)
College diploma or university degree in a related field
Minimum of 3 years experience directly supporting technology for end users (preferably in the AEC industry)
Resolving technical issues remotely
Understand capabilities and typical use of company’s application portfolio

IT Technician H/F Resume Examples & Samples

TCP/IP and networking knowledge is mandatory
Strong knowledge of current Microsoft Applications as Windows desktop Operating Systems, MS Office, Windows Server; MS Exchange and Active Directory
Good Knowledge in Hotels application, such as PMS, POS, PBX, guest technology solutions
Academic IT background with at least 3 years of recent experience in IT, preferably within the Hotel industry or similar business
Be able to tailor technical language appropriately for the audience
Proactively identify issues and propose potential solutions
Staying in touch with latest innovations in IT
Ability to work in a team but also independently
Excellent level of spoken and written, German, English and French
Good interpersonal skills and self-confident
Guest oriented and service minded, with attention to quality
Organized Methodical and solutions oriented
A thorough and organized approach
Coordinate IT projects from budget proposals, project planning & schedule, implementations, documentation and follow-up for hotels or as instructed by IT Management
Coordinate new hotels opening including, offer and agreed in the IT service catalogue, present and approve proposals, define and manage the schedule plan, report and follow the evolution and be in charge of full IT solution implementation
Rollout of new technologies as approved by AccorHotels
Implement new hardware and software solutions, upgrades, testing and documenting the full changing management process
Provide second level support to internal users and external helpdesks
Create documentation for any new procedures
Strong involvement in technologies for guest services
Audit IT installations –hardware, software and company standards
Setup networks, servers, workstations and laptops

IT Technician Resume Examples & Samples

Extensive IT technical support skills with superior knowledge of operating systems and software
Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required
Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situations
Strong sensitivity for cultural differences and significant global acumen
At least three years hands-on experience in enterprise IT infrastructure support and service delivery
Ideally you will hold a Computing or engineering degree
Professional technical certifications highly desirable
Previous experience working in a global IT team highly desirable

IT Technician Resume Examples & Samples

Experience working with SOW
Knowledge of principles and processes involved in operating and supporting IT related functions at an overseas facility
Must have the ability to be innovative and be an agent for change
Expert communication skills to facilitate and disseminate information
Must successfully complete and pass the medical and dental examinations as required by PAE and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment

IT Technician Resume Examples & Samples

Delivering on existing or planned deployments/roll outs
Use P+W Service infrastructure services to log/resolve issues and further improve the collective knowledge base
PC hardware, components and operating systems, and demonstrate technical proficiency and understanding of base operating systems and applications (Office, Acrobat Pro, Lync or Skype of Business, Adobe Creative Suite
Must be and be perceived by staff as service oriented and effective in resolving end user issues
Exhibit positive and effective communication skills and a natural desire to share knowledge in a collegial, collaborative and relevant fashion
Must be open to and demonstrate learning new skill sets and advancing current skill sets
Applicants must possess a working knowledge of PC hardware, components and operating systems

IT Technician Resume Examples & Samples

Administration, security, installation, configuration, and troubleshooting of all site hardware and software
Develop and maintaining documentation of all hardware, systems and software licensing
Technical on site project assistance for installations and upgrades of property systems and hardware
Communicate and enforce adherence to all company IT security standards, practices and requirements
Technology implementer partnering with site departments to develop criterion for software system implementation, upgrades and enhancements
2+ years work experience in technical capacity providing end user support and/or supporting & managing a networked computing environment
Good analytical and problem solving skills, effective strategic planning and organization, ability to multi-task and prioritize
Self motivated and capable of working unsupervised
Willing to have a flexible schedule – this job will require regular hours on the weekends
Excellent communication and customer service skills. Ability to interact with hotel guests as required
Hospitality/resort experience, familiarity with Springer-Miller Systems, Micros, Delphi, SpaSoft, etc
Experience working in a compliant and audited IT environment (PCI-DSS, SOX, HIPAA, etc.)
Working knowledge of Windows Servers/Clients, Active Directory, Group Policy, MS Office
Experience in networking design and implementation
Associates or Bachelor’s Degree in Management of Information Systems or related field
Technical certifications a plus: MCSE, CCNA, CompTIA, A+, etc

IT Technician Resume Examples & Samples

Basic user support and training on common systems (such as Microsoft office)
Server disk space management
ESX/VMWare Management
SQL administration
Work with other members of IT Shared Services to provide solutions to user issues
Basic Network Troubleshooting and Support. Cisco support preferred

IT Technician Intern Resume Examples & Samples

Provide support for all computers, printers, scanners and other peripherals as required
Responsible for installing miscellaneous software as required
Support IT issues with office and manufacturing systems (Level 1-2 Troubleshooting)
Keep IT management up to date with local and system changes
Desktop/Laptop setup, configuration, support and distribution
Perform other duties as assigned by the plant leadership and the IT Region Leader
Must be pursuing a Bachleors degree in IT or related program
Required to have familiarity with software and hardware of Personal Computers and Network Servers
Required to have familiarity with Microsoft Operating Systems (XP, Windows 7) and Microsoft Server 2003-8
Required to have familiarity with Microsoft Office Suite 2003, 2010 products
Required to have familiarity with software and hardware of PCs and network servers
Required to have a team player with the ability to work independently
Required to have an ability to work with a diverse population and a demonstration of good interpersonal skills
An Associate Degree is recommended for this position but not required
A+ COMPTIA Certification is also recommended

IT Technician Resume Examples & Samples

Setup, configure and maintain shop floor Manufacturing Execution Systems
Setup, maintain and troubleshoot windows based servers (hardware and software)
Setup, distribute and troubleshoot windows based computers (desktops/laptops)
Configure, install and troubleshoot network hardware
Configure, install and troubleshoot printers (laser and thermal)
Support users with MS Office or other PC subjects in response to a Stratos Help Desk ticket
Create and escalate support tickets using the Stratos Help Desk system
Execute failover/failback of shop floor systems on a periodic basis
Ensure backup systems are properly working
Procure quotes for hardware, software and services
Engage L2 or L3 support when beyond location support capability or access
Work with other members of the IT organization to provide solutions to user issues
Communicate daily with plant management. Be part of the plant management daily meetings

IT Technician Resume Examples & Samples

Basic user support and training on common systems (such as Microsoft Office)
Remote support skills required
Must be able to travel (25%)
Associates/Bachelor degree in Information Technology, applicable certifications, or 5 years experience in the function
Excellent troubleshooting skills and understanding of when to escalate issues
Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills
Excellent customer service skills. Customer service skills training and experience in or out of IT preferred
Experience in a production environment preferred
Requires familiarity with Microsoft Operating Systems,and Microsoft Server Operating Systems
Requires familiarity with Microsoft Office Suite
Requires familiarity with software and hardware of PCs and network servers
Cisco VOIP and Networking experience and/or training preferred

IT Technician Resume Examples & Samples

Assist with hardware and software installation and reconfiguration
Resolve basic hardware, network, and site reliability issues, escalating when appropriate
Assist with development environment configuration and problem issues
Assist with basic server network services configuration and management including: user account. management and network access to servers, perform server backup and restore procedures, and system monitoring and server/services availability
Assist with asset management and inventory control of workstations
Assist with facilities management

IT Technician Resume Examples & Samples

Assist with basic server network services configuration and management including: user accountmanagement and network access to servers, perform server backup and restore procedures, and system monitoring and server/services availability
College coursework to include: CSC 103, CPE 129, and CPE 229 required. Fundamentals of Computer Science III (or equivalent) preferred
CSC/CPE 315 also preferred [Digital Design, Computer Design and Assembly Language Programming, Computer Architecture]
Or an Associate’s degree with coursework in Computer Science or related technical field. Experience with Unix/Linux servers, Windows server and workstation environments, and knowledge of networking protocols, monitoring, and troubleshooting are all preferred

IT Technician Resume Examples & Samples

Prepare documentation such as system specifications, network topology, physical rack elevation, operating instructions, technical manuals and power usage distribution
Maintain Windows Active Directory, Group policies, OU design, DNS, DHCP support, RADIUS, network storage, and VMware infrastructure
Maintain server room, racks, cabling, power monitoring and possible external generator support
Maintain Access control, configuration and perform troubleshooting of network devices routers, L2 and L3 switches, Open Source firewalls, ASA firewalls
Create and maintain user access, password resets
Maintain anti-virus and anti-malware software
Network Support end users, Windows laptops, network printers, video equipment
Maintain physical inventory
Analyze equipment and perform repair as needed
Run physical network connections as needed
Environmental monitoring of lab and server for HVAC issues
Incident responses investigation
Maintain backup of lab infrastructure
Associate’s degree, trade school certification, or other verifiable training in a relevant technical field
Bachelor’s degree in Computer Science, Engineering, or related discipline with an IT focus is preferred
3+ years of experience in a data center or equivalent technical training
Solid foundation in managing Microsoft Active Directory to include, DNS, Group Policy
Experience with LAN/WAN technologies and infrastructure
Experience with Cisco IOS and programing routers a plus
Ability to work on multiple projects and tasks simultaneously
Experience working with VLANs, VTP domains and trunks
Knowledge of network monitoring tools
Some level of manual labor required including lifting heavy objects

AV Technician / AV / IT Technician Resume Examples & Samples

Set up audio, video and lighting to meet requirements
Work closely with the Conference and Banqueting team
Committed to delivering high levels of customer service

IT Technician Resume Examples & Samples

Preferable Bachelor Degree in IT related courses (Computer Science, Computer Applications, Computer Engineering, Information Technology, Telecommunications, etc.) or certificate in IT courses
PC OS professional knowledge (Windows XP, Windows 7, …)
Programming skills
IT industrial networks professional knowledge (e.g. ethernet; profibus...)
Administrative skills in patching, backup and antivirus protection of small computer domain
SQL database maintenance (overview)
PC Hardware professional know how
Knowledge of HS&E requirements and procedures
Technically oriented in automation
Technical diploma or equivalent required
PC programming knowledge
Fanuc control systems

IT Technician Resume Examples & Samples

Observes functioning of installed equipment to detect hazards, problems, and the need for service, repair and/or replacement of electrical, electronic and mechanical components
Reads and understands electronic and electrical schematics
Install computers and software as need in a manufacturing environment. Maintain all manufacturing systems and software in use at the facility
Recommends changes in circuitry of installation specifications to simplify assembly and maintenance. Coordinate IS/IT projects related to the technology in use at facility
Support the LAN and related hardware as needed by Corporate
Required to maintain backups of programs from all electrical devices
Understands and is able to trouble-shoot and repair computer-based controllers
Can maintain and operate software systems related to plant security, access control, and video systems
Has working knowledge of enterprise systems and can perform troubleshooting for user-related connection and access issues
Sets up standard test apparatus or contrives test equipment and circuitry; conducts functional and operational tests to evaluate performance and reliability of prototype or production models
Must be able to check newly installed equipment to evaluate system performance under actual operating conditions
Troubleshoot hardware, software and network operating systems
Be familiar with all hardware and software in use at the plant and be able to troubleshoot situations as needed
Provide orientation to new users of existing technology
Train staff about potential uses of existing technology
Provide recommendations about accessing information and support
Provide accounts and passwords as required for legacy systems and networks
Identify and prepare hardware for disposal when appropriate
Knowledge of PCs, LAN and computer technology
Highly adaptable; must be able to work in a team environment
Highly organized accurate and precise in work functions
Min. 2 years of experience in a support call center or IT technical support position

Local IT Technician Resume Examples & Samples

Good English skills (spoken and written)
Excellent knowledge of Microsoft operating systems
Excellent knowledge of the Microsoft Office suite
Good knowledge of printing materials
Good knowledge of SMS, Active Directory
Knowledge of multimedia equipment is an asset
Scripting ability (batch files, VBScript, PowerShell) is an asset
Knowledge of agile methodologies is an asset
Mac OS X knowledge is an asset
Great team spirit

IT Technician Resume Examples & Samples

Develops understanding of business processes being supported by operational unit
Demonstrates ability to interact with business customers and reacts accordingly to changing environments and business needs
Supports the organization’s project management policies, practices, and methodology. Follows operational standards for reporting, monitoring, troubleshooting, and documenting issues
Participates in assigned project teams including system upgrades and other local IT Field Operations initiatives
Analyzes and resolves incidents and problems of low complexity ensuring ARs are updated accurately and in a timely manner. Communicates with IT teams and vendors to resolve local incidents and problems; participates in turnover meetings
Takes corrective actions and/or escalates issues appropriately to achieve timely recovery with minimum impact to customer
Assesses issue and recommends alternative actions for incident and problem resolution
Assists in installation, customization, implementation, and maintenance of operations and PC LAN related equipment involving physical exertion or lifting up to 50lbs of material, tools, equipment or machines
Provides technical support for issues of low to medium complexity; including installation, set-up, maintaining, cabling and replacing of all standard PC/LAN systems
Performs other related tasks as assigned
Technical Institute/Associate Degree in Computer Science or Info Systems; equivalent formal training
Basic aptitude for logical thinking and analytical processes
Good communication skills, written and verbal and sharing of ideas
Basic partnering and teamwork skills
Performs assigned tasks with supervision; manages tasks within allotted time
Serial tasking
Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
Working knowledge of Windows networking and operating system
Working knowledge of Unix operating systems
Ability to use Change Control and Problem Management software
Work experience with IT support, PC/LAN and other related hardware/software

IT Technician Resume Examples & Samples

Support & Maintenance of I.T. infrastructure including telecommunications
Implement technology-related processes, systems and telecommunications
Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies & legal requirements
Responsible for daily backup and restores
Monitor technology and telecom mailbox and ensure call resolutions within the service levels
Maintain up-to-date detailed knowledge and records of all system changes, updates, enhancements
Escalate technical issues with LAN administrator
Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards
Perform routine daily clerical functions regarding integrity of computer systems
Excellent organizational, follow-through, and communication skills
Exceptional problem resolution abilities
Strong guest interaction skills
Must be committed to teamwork and achieving team successes
Enthusiastic, driven, and self-motivated
Strong technical background, with specific requirements as follows
Detailed knowledge of operating systems including Win7
Knowledge in management & operations of PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, RIS, Sales & Catering
1 - 2 years’ experience in an IT role in a fast-paced luxury hotel/conference environment
Microsoft Certified Software Engineer
Understanding of Cisco Networking Equipment

IT Technician Intern Resume Examples & Samples

Familiarity with software and hardware of Personal Computers and Network Servers
Familiarity with Microsoft Operating Systems (XP, Windows 7) and Microsoft Server 2003-8
Familiarity with Microsoft Office Suite 2003, 2010 products
Familiarity with software and hardware of PCs and network servers
A team player with the ability to work independently
An ability to work with a diverse population and a demonstration of good interpersonal skills

IT Technician Resume Examples & Samples

Computing or engineering degree
To tailor the professional development and skills development plans
To assign the resolution of particularly complex problems to technicians with the closest areas of specialization
To create succession plans and career growth paths for other specialized technical roles in the Boeing IT organization

IT Technician Level Resume Examples & Samples

Working hours: The IT Technician (Level I) is expected to be able to be on duty during normally accepted working hours and whenever his/her presence is required. The IT Technician (Level I) adapts his/her working hours to the corporate office’s operating hours
Language: The IT Technician (Level I) is required to speak English (with fluency in other languages preferred)
Education/Experience:The minimum education is a high school diploma and at one year of experience working with a computer in a business or professional environment
Conduct: Must be able to work safely, effectively and efficiently
Abilities: Strong oral and written communication skills are required to interact with end-users. Must be able to interact with all levels of employees to promote the Global Helpdesk and IT Services operation to insure perception is positive. Strong organizational skills are required to produce and maintain records
Uniforms: Rosewood Hotels and Resorts observe a business attire dress code
Remote Support: This position does not include requirements for remote support
Travel: This position does not include requirements for travel

IT Technician Resume Examples & Samples

Assist with the research, analysis, implementation, support, and troubleshooting of third-party applications including HR, Payroll, Safety, MES, door controls, CMMS, etc. Evaluate new hardware, software, and systems and assist in setting and enforcing company standards
Perform daily monitoring and troubleshooting of 3rd-party applications; install and configure patches and upgrades
Help train and support users on new applications, changes, and upgrades and/or recommend external training resources and co-ordinate effective training schedules. Write technical documentation and manuals, and assist with end user training
Participate in and facilitate departmental cross training on a day-to-day basis to provide the best possible support and protection of Presstran’s operations by fostering a learning environment of sharing knowledge with fellow team members
Advanced ability to operate Microsoft Office, Microsoft Windows Operating Systems and other complex TCP/IP networks
1-2 years information systems experience, preferably in a manufacturing environment
Extensive hands on experience with the analysis, design, evaluation, implementation, and support of hardware, software and security systems
Strong technical background, with an emphasis on the administration of Microsoft Office, Microsoft Windows Operating Systems, Microsoft Exchange, and Microsoft SQL Server
Experience in administering, configuring and using Matrix42
Experience implementing and supporting third-party applications including server, client, and upgrades
Valid Driver’s License and your own vehicle for occasional travel to another Presstran site in St. Thomas for IT support

IT Technician Resume Examples & Samples

Resolve all level one and two end-user problems
Build, install, upgrade, troubleshoot and repair desktop computers and peripherals in a network environment
Desktop software support
Creating and supporting user account maintenance

Local IT Technician Resume Examples & Samples

1 year of experience in technical support to end users
Good knowledge of Microsoft operating systems
Good knowledge of the Microsoft Office suite

IT Technician Resume Examples & Samples

Responsible for providing highly complex technical support to assigned areas, such as research, design, development, testing, and/or installation process improvement
Provides hardware support to systems
Responsible for testing, troubleshooting and repairing complex problems
Responsible for installation and maintenance of computer systems, including upgrades
Diagnoses and corrects equipment and system malfunctions which fail to respond to standard corrective measures
May be responsible for assisting others, including customers, in using audio/video equipment or other special equipment which may be somewhat complex in nature
May assist in engineering testing and/or experimental testing
May assist in research work
Undergraduate degree in Information Technology or related field or equivalent experience
Minimum 2 to 16 years of related work experience
Experience with Windows 7 operating systems and related networking (TCP/IP, DHCP, DNS)
Security+ or other IAT level II 8570 compliant certification or higher required (Candidates must have completed and be enrolled in Continuing Education (CE) with a Security+ certification)
Must be able to work from schematics, diagrams, written/verbal descriptions or from defined plans
Currently active DoD SECRET security clearance required
Working knowledge of Sun OS/2 or other associated computer programs
Microsoft Certification(s) MCTS (669, 680 and/or 681) and MCITP (680 and 685 or 686) certifications a plus
CompTIA Certification(s) A+, NET+, and SEC+. Experience using Remedy software (Action Request System)
Scripting: Power Shell, VBscript, or JavaScript a plus
TS/SCI preferred

IT Technician Resume Examples & Samples

Polytechnic or University Degree in Information Systems or equivalent related experience
2+ years of experience in a technical support to end user position
Technical certifications an asset (CCNA/MTA/MSCA/CompTia/etc)
ITIL certification an asset

IT Technician, Associate Senior Resume Examples & Samples

Provide customers with a personal, professional experience when requesting IT services and support
Establish, maintain, and execute standard operating procedures to leverage efficiencies and best practices
Study incident reports and complete trend analyses to identify opportunities for continuous improvement
Engage with technical service team leads to ensure effective support for these services and to consult on process issues and improvement
Technical certifications, such as Microsoft Certified Processional (MCP), Microsoft Office Specialist (MOS), Comp TIA A+, HDI Support Center Analyst and HDI Desktop Support Technician, are preferred but not required
Experience installing and troubleshooting operating systems, device drivers, and software applications
Experience providing customer service and technical support, both on-site, remote and via the telephone
Exceptional communicator with both technical and nontechnical audiences
Strong interpersonal skills with ability to team and collaborate effectively as a team player
Able to deliver results with the highest level of professionalism and integrity

IT Technician Resume Examples & Samples

Mobile device administration in a BYOD environment
Manage your work and schedule to meet customer expectations and within service levels
Establish, maintain, and execute standard operations procedures to leverage efficiencies and best practices
Use exceptional communication skills when interacting with both technical and non-technical audiences
Installs and maintains hardware/software systems, including workstations, and multiple thin and thick client technologies, supports all things technological for our research customers
Provide support on an as needed basis for a variety of projects
Network, wired and wireless support including switches, routers and hotspot configurations and support
Provides support for Mac, Windows PC, Linux/Unix, Android, and iOS
Manages work in Maximo Ticketing system
Demonstrated experience in managing enterprise desktop and mobile device environment
Experience with OS X, iOS, Windows and Android management highly desirable
Experience with VMware and Citrix desktop management and virtualization products
Ability to self-direct, prioritize, and manage multiple tasks and priorities
Strong interpersonal skills with ability to collaborate effectively in cross-functional teams
Thorough understanding of Windows and Mac based personal computers, current operating systems, TCP/IP networking and office automations and productivity software such as the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, MS Project and Access)
Expertise in principles and concepts of customer service and support
Strong interpersonal skills with ability to team and collaborate effectively, a team player
Demonstrated troubleshooting and creative problem solving ability

IT Technician Resume Examples & Samples

Customer Satisfaction oriented
Ability to be self-sufficient
Ability to pay attention to details
Ability to deal with stressful situations
Ability to manage customer expectation while on-site

IT Technician Resume Examples & Samples

Experience with Epic Ambulatory (EpicCare) EMR software preferred but not required
Strong understanding of healthcare business process and technology preferred
Basic understanding of physician office operations, clinical workflows and terminology preferred

IT Technician, Project Hire Resume Examples & Samples

Troubleshooting, researching, and resolving complex technical issues
Perform work with the reliability, efficiency, and customer service orientation required to provide support from initial request to close-out
Use cutting edge technology to perform proactive incident management
Provides support for Mac
Ability to prioritize and manage multiple tasks and priorities
Technical certifications, such as Microsoft Certified Processional (MCP), Microsoft Office Specialist (MOS), CompTIA A+, CompTIA Network+, HDI Support Center Analyst and HDI Desktop Support Technician, are preferred but not required
Customer service oriented and approachable
Able to deliver results with highest level of professionalism and integrity
Demonstrated ability to solve challenging technical problems with innovative solutions

Lead IT Technician Resume Examples & Samples

Support of end user, infrastructure, back office and guest environments
Vendor communication
Liaison for communication of DH&R IT requirements, practices and standards to site
Provide on call 24x7 error resolution for site hardware and systems
Administration, security, installation, configuration, and troubleshooting of all Micros hardware
Support of multiple F&B outlets menu and program modifications and movement of system technology to accommodate operational needs
Develop and maintaining documentation of all programming changes for each F&B outlet to ensure database integrity
Work with F&B managers and directors to ensure menu items and pricing are consistent with the outlets requirements

Peripatetic IT Technician Resume Examples & Samples

Experience of the configurations, set-up and day-to-day operations of a broad range of current hardware devices – PCs, laptops, netbooks, printers and other peripherals
Good understanding of current Windows O/S and iOS
Good understanding of backup solutions
An understanding of Internet and email systems
Experience of troubleshooting networked devices; ability to identify causes and apply solutions
Sound knowledge of common PC applications including Microsoft Office
Good knowledge of Active Directory and Group Policy is desirable but not essential
Good understanding of Network LANs and WANs is desirable but not essential

IT Technician Resume Examples & Samples

Bachelor’s degree in Information Technology or equivalent relevant experience
Excellent diagnostics and problem solving skills
Excellent sense of customer service in a technical support environment
Excellent English skills (spoken and written)
Strong knowledge of Microsoft Windows OS (7, 10)
Strong knowledge of Microsoft Office suite software
Good understanding of SCCM, Active Directory and MMC
Good understanding of networking and server concepts
Good dexterity and ability to perform manual labor with IT Hardware (components, workstations, rvers)
Familiarity with datacenter (rack, cooling, UPS) and IT security (antivirus, firewalls, proxy) concepts
Familiarity with Unix-based operating (Redhat/CentOS, Ubunbu/Debian, OSx)
Familiarity with mobile technologies (Android, iOS, Windows 10 mobile, Blackberry)
Familiarity with multimedia equipment (TV, console, projectors, video conference)
Familiarity to video game industry, its methodologies and processes
Familiarity with technology industry, news and trends
Ability to work autonomously and effectively in a fast-paced environment
A good team spirit

IT Technician Resume Examples & Samples

Troubleshoot, diagnose, and repair computer hardware, software, printer, networking, and file shares
Installation of computer hardware/software
Assist in the setup of office telephones and laptops for new-hires
Bend, lift, and carry equipment as needed
Train and mentor subordinates. Successful transfer of knowledge will be a key component of success
Assist IT Manager in any additional tasks
Job is physically demanding. Candidate will be required to traverse a 320,000 square foot facility, multiple times, on a daily basis

IT Technician Resume Examples & Samples

Provide a consolidated point of contact for providing Tier I technical support to Kiewit employees
Respond to trouble tickets via phone and email in a timely manner
Determine the scope of the trouble ticket and the responsible department
Research and resolve Tier 2 trouble tickets
Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep impact minimal
Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures
Remote client support of various enterprise and desktop applications
Establish and maintain a professional relationship with customers, team members and department contacts
Cooperate with team members to provide the best customer experience possible
Provide quality customer service that exceeds customer expectations
Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided

IT Technician Resume Examples & Samples

95%- Installs, repairs, conducts preventive maintenance, modifies and tests information technology related equipment and systems to ensure efficient and reliable operation
Demonstrated TCP/IP knowledge and troubleshooting abilities a must
Must be fluent in English verbal and written communications
A thorough knowledge of operating systems, networking, hardware and software
Excellent IT problem-solving skills
Responsible and must follow IT Security and Compliance Policy

IT Technician Resume Examples & Samples

Performs a variety of basic/developmental tasks and activities that are appropriate for the IT function
Researches and analyzes appropriate information technology practices, processes, and procedures. May also gain a high-level understanding of basic financial services/banking practices and processes
Attends appropriate training that will facilitate gaining appropriate knowledge and understanding of essential subject matter appropriate for the IT function
Basic knowledge of network and computing devices, operating systems, systems development, and/or information systems architecture that is appropriate for the IT function
Demonstrates strong computer skills including a good working knowledge of MS Office
Willingly seeks and shares relevant technical and/or industry knowledge and expertise with others
Basic decision-making, problem-solving, team building, and time management skills
Ability to learn and utilize appropriate equipment, tools, software, and methods
Is resourceful and proactive in gathering information and learning new subject matter
Additional skills, knowledge, and experience may be required based on the type of functions the incumbent will perform

Peripatetic IT Technician Resume Examples & Samples

Providing support to IT users on current operating systems and applications including installation, upgrades, troubleshooting, and training on a variety of hardware
Working with servers to provide resources to users, including file storage, email, security, backups etc
Setting up and maintaining networks, both software and hardware

IT Technician, Level Resume Examples & Samples

Ability to communicate professionally in English
Bilingualism (an asset)
Qualifications: Client and IP network computer hardware and peripherals, operating systems, TCP/IP communication protocols, security systems and software, software and suites
Enthusiasm and team spirit
Sound judgment, meticulous attention to a job well done
Commitment to service, courtesy, professional appearance

IT Technician Resume Examples & Samples

Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices
Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes
Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues
Troubleshoots network connectivity for property systems and maintain network wire management
Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy
Keeps work area clean and free of safety hazards, debris and litter
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Perform all job duties in a safe and responsible manner
Other duties may be assigned
Must be highly proficient in all Microsoft applications
Must have comprehensive knowledge of networking fundamentals and Microsoft active directory administration
Must possess excellent oral and written communication skills

IT Technician Resume Examples & Samples

Bachelor's degree from four-year College or university; or equivalent combination of education and experience
One to two years related experience and/or training
Working knowledge of current Windows operating system
Knowledgeable of networking fundamentals
Experience supporting current Microsoft Office suite
Experience troubleshooting computer hardware, software and operating systems
Experience performing computer imaging and restoration preferred
Knowledge of Microsoft active directory administration
Cisco IP phones, Micros POS, AS/400, and Bally ACSC support experience is a plus
Must be able to acquire and maintain appropriate gaming license

IT Technician Resume Examples & Samples

Knowledge of all gaming laws and regulations which apply to the functions and duties of the Information Technology Department
Ensures that high quality support and services are provided to Cast Members using the network and desktop computers
Provides assistance to Cast Members (by phone or in person) with desktop computer problems requiring troubleshooting and problem analysis skills
Write system documentation and standard Operating Procedures for systems installation, operation, and maintenance to submit to the Information Technology Manager for approval
Serve on project teams and perform systems analysis for various company-wide hardware and software projects
Maintain and update the help desk ticket system as issues are reported by Cast Members and resolved by I.T. personnel
Acts as a technical liaison to assist Cast Members with complex desktop computer hardware and software problems
Recommends items for purchase. Develops and utilizes systems / procedures to monitor and maintain the computer network
Maintains documentation of the network systems, computing hardware and software; including installations, problems, fixes and upgrades
Installs and maintains network components, system and desktop software and hardware
Installs and/or moves computers from one location to another
Sets up and tests new computer hardware configurations, performs diagnostics on desktop and network systems, pulls and connects/terminates various data and other communications cables, disassembles and replaces parts as needed
Cisco networking experience and strong familiarity with audio/visual equipment and support highly recommended

IT Technician Resume Examples & Samples

Mentors, junior members of the team
Analyze and resolve Technical problems in field, dealing with hardware and software applications
Work independently with customers and peers to design and build solutions with documentation
Coordinate new installations associated with EMR implementations and upgrades
Develop strong relationships with end user communities, clients and vendors
Required to have a valid driver's license and be able to drive between Client offices
Ability to work independently and as a team member across multiple teams
Ability to develop, document and ensure adherence to technical standards
Ability to independently research and perform analysis to resolve complex issues
Must be able to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service
Expert knowledge of Windows operating systems and proficient in the use of Microsoft Office tools (Excel, Word, PowerPoint, SharePoint etc.)
Minimum 3-5 years' experience in Customer Services, as well as hardware, deployment across diverse environments
Demonstrated ability to communicate with Office Manager and Administration
Basic understanding various applications including EMR's, and VPN networks
Experience with system and application monitoring tools with ability to present examples of successful participation in large complex installations
Basic understanding of hospital and physician office operations, clinical workflows and terminology

IT Technician Resume Examples & Samples

Secondary education or training/certificate program related to information technology
Four (4) years of information technology experience such as Windows Active Directory administration or backups
Four (4) years of providing customer or technical support in information technology
A letter of interest explaining how you meet the qualifications (preferably no more than two pages),
A current resume, and
Minimum of three (3) professional references with your application

IT Technician Resume Examples & Samples

Extensive knowledge and experience across multiple technology disciplines including Windows desktop and server operating systems, desktop and server hardware maintenance, Active Directory, Email, Vmware, NetApp Storage, Cisco networks and backup technologies
Experience within a mature Shared Service or Commercial IT Services operation
Excellent customer focus with a service-orientated approach
Strong communicator both written and verbal
An eye for technical detail and a “completer/finisher”
Methodical and self-disciplined with flexibility and a willingness to learn new skills
Basic Health and Safety awareness to ensure a safe working environment at all times
Experience of creating technical documents and Knowledge base solutions
Willingness to travel to other Interserve/Customer sites
Must already possess or meet criteria to obtain MOD SC
Professional (MCSA or MCSE) Certification or equivalent in the relevant field of expertise
ITIL trained to Foundation level as a minimum
Experience operating in a change control, configuration management and secure environments
Ability to competently act as the technical point contact of escalation for incidents
The ability to investigate potential future technologies and solutions that may be of benefit
Experience of using Project Management, Time Recording and Service Management Toolsets

IT Technician Resume Examples & Samples

Identifies and initiates resolutions to client problems and concerns associated with hardware and software
Deploys new desktops, laptops, printers, scanners, office phones, smart phones and other misc. hardware
Coordinate desktop and laptop hardware lease refreshes including data migration
Assists/participates with special projects – including office relocations, new office openings and departmental moves
Some travel when required for office relocations, new office openings and troubleshooting
Maintain current expertise with rapidly changing technology
Assist in limited server-side type issues – adds network printers on server, maintain folder permissions, etc
Create support documentation for other technicians as needed
Provide continual evaluation of the tech support processes and procedures, making recommendations for improvement
Coordinate with management on projects and additional tasks as assigned
Assists in the technical evaluation of hardware and software before implementation
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
CompTIA A+ and MCP desirable
Undergraduate degree in Computer Science, Engineering, Science, Accounting, Business Analysis or Mathematics
4 + years in a PC/LAN environment
Experience with problem solving (hardware and software), customer support and installation knowledge of DHIFS standard software and hardware
Must be knowledgeable of most PC and LAN products supported by DHIFS - IT
50 + user LAN/WAN experience preferred
Must be service-oriented and enjoy working with both technical and people related issues

Engineering / IT Technician Resume Examples & Samples

Maintain creams & ointments manufacture, filling, and packaging equipment
First point of contact for production equipment IT & Networking issues
Problem solving/root cause analysis and proactive development of plant within a demanding production environment
Delivery of Continuous Improvement (CI) projects
Enjoy working in a ‘team’ environment and be able to communicate effectively
Knowledge of pharmaceutical process and packaging equipment
Working knowledge of industrial IT systems including Serialisation, specifically PIMMS
Knowledge of IEE regulations, LV electrical distribution and electrical maintenance strategies
Knowledge of measurement and control techniques applicable to temperature, pressure, flow etc
Experience within a highly regulated production or packaging environment (eg clean-industry, FMCG, food, electronics or similar)

IT Technician Resume Examples & Samples

Process incoming new computers, users and prepare for OS install and configuration
Setup new computer OS, baseline software and must have hard drive imaging expertise
Move new computers to employee office and setup
Transfer employee data between old and new PC. Use profile transfer software
Repair computers where components have failed or coordinate warranty services with DELL
Provide application help desk support using Ticketing system
Install Microsoft productivity software and setup email profile
Install other software as required
Solve issues utilizing troubleshooting skills
Setup network printers on workstations
Use remote access tools such as remote desktop or DameWare Remote Control to perform help desk / repair activities
Ability to be on-call 95% of time after normal business hours
Requires 2 year minimum experience working and troubleshooting problems in network environments
Troubleshooting of complex technical issues. Conducts extensive research
Excellent people skills to include collaborating in a multi-disciplinary, diverse, and dynamic team environment
Outstanding work ethic and commitment to organizational success
Proficient with Microsoft Office products
Excellent communication skills (written, verbal, & presentation)

IT Technician Intern Summer Resume Examples & Samples

Provides first level support the client computing environment of I.T., primarily focused on, but not limited to, personal computing desktops, laptops, and office peripheral devices
Answer, evaluate, and resolve incidents, problems, or requests reported by endusers. Escalate to second and third level I.T. support personnel, I.T. management, and other support teams, as required. Deploy I.T. client hardware and applications to support the enduser community and business environment
Input and update systems or documents to maintain data and accuracy for I.T. objectives, such as service calls, asset management, warranty claims
Order client hardware and peripherals as requested by endusers and I.T. management
Participate in I.T. projects as required
Normal scheduled work day is Monday Friday 8am4:30pm (40hrs a week) but Intern must be available for shift rotation for 24/7 production operation
Must be in good standing and currently enrolled in an accredited university degree program
Must currently have a GPA of 2.8 or higher to be considered
Must be a currently enrolled student working towards a Bachelors or Masters degree at an accredited college or university
Must be eligible to work in the United States without sponsorship by the company
All students must provide their own housing and transportation for the duration of the internship
Must be able to stand/climb/stoop/bend/carry up to 28 pounds
Must be able to present scope of project

IT Technician Resume Examples & Samples

Answer, evaluate, and resolve incidents, problems, or requests reported by end¬users. Escalate to second and third level I.T. support personnel, I.T. management, and other support teams as required. Deploy I.T. client hardware and applications to support the end¬user community and business environment
Validate specifications for hardware and peripherals as requested by end¬users and I.T. management
Additional Functions: (Individual tasks, duties and responsibilities of the position of lesser importance or frequency)
1-3 years’ experience working in Desktop Support or Service Desk with the following experience
Troubleshooting various manufacturers of laptops and desktops
Windows 7,8,10
MS Office 2007
Mobile Devices including iPhone, iPad and Android
Printer Troubleshooting
A+ Certification preferred but not required
Associate or Bachelors preferred but not required
*This position will not offer relocation or visa sponsorship.***

TGU IT Technician Resume Examples & Samples

Installs, repairs, and conducts preventive maintenance of personal computers and related systems
Sets up, coordinates and monitors the operation of electronic computer equipment for end users in a network environment
Modifies repairs and conducts preventative maintenance on telecommunication equipment and related systems
Resolves minor network issues
Applies images to computers
2+ years desktop support and troubleshooting experience preferable
2+ year experience supporting users of Windows OS, MS Office preferable
Demonstrated Network equipment knowledge and troubleshooting
The ability to explain problems and solutions clearly to non-technical users
The ability to prioritize, multitask and work under pressure and meet deadlines

Senior IT Technician Resume Examples & Samples

Bachelor’s in Computer Science, related field or equivalent experience
Fluent in English language, spoken and written
ITIL foundation holder preferred (v.2 or v.3) or ITIL Service Desk and Incident management process awareness
5 years + of general experience in one or more of an IT functions
General understanding in one of the commonly used IT technologies including PC support, Networking, Applications, Programming Languages, Databases, Server Technologies, etc is required

IT Technician Resume Examples & Samples

In-depth knowledge of PC hardware and software in particular the Installation, configuration and troubleshooting of Windows 7 and above
Experience in hardware installation and maintenance of laptops and desktops, processes and methodologies
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, computer conferencing systems, printers, application servers and administrative systems
The candidate should have a good understanding of network fundamentals relevant to desktop

IT Technician Resume Examples & Samples

Participates with Server and Network teams, the Global Infrastructure Services team, and Service Delivery to support the standard operating environments and approved hardware for a large manufacturing enterprise system
Provides support within the context of IT Service Management and ITIL processes
Ensures proper implementation and support for enterprise hardware and software, according to plans and designs
Responsible to maintain operations, security, compliance, and customer satisfaction
Helps to identify solutions to maximize efficiency, solve operational problems, and minimize operational costs
Serves as a 2nd level escalation point for complex technical support issues
Assists architecture team in the development and refinement of future client technology solutions
Collaborates with Information Security, Network Services, Server Services, Global Infrastructure Services, Service Desk, and internal customers to ensure efficient operation of client devices
Technical Certification or Associate Degree

New Opportunity for an IT Technician Resume Examples & Samples

Responsible for leading the timely installation and service of client connectivity products in the Client offices. This includes
Managing the timely installation, training, upgrade, relocation or removal of the products, Coordination and implementation of
Effective verbal and written communications with technical and non-technical individuals
Knowledge of Medical field strongly preferred
A+ and N+ certification desired

IT Technician Resume Examples & Samples

Must have a working technical knowledge of network and server operating systems, including Linux and Windows
Must have extensive application support experience with Microsoft, VMware and Citrix
Must have a working technical knowledge of current network hardware, protocols, and standards, including TCP/IP
Must be able to operate network component analyzers, scanners, and testers
Must have hands-on hardware troubleshooting experience
Must have knowledge of applicable data privacy practices and laws
French speaking and writing is an asset

IT Technician Resume Examples & Samples

Operating system and application installation/configuration
Providing innovative solutions for complex problems, forward thinking
Support hardware, software, applications, printers
Respond to inquiries from clients and help them resolve issues
Have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Maintain a high degree of Customer First focus for all support queries
Help facilitate a proactive IT environment
Provide quality written communications and details of customer issues, by updating tickets and internal support system
Support users in the use of computer equipment by providing necessary training/advice
Evaluate more complex calls and determine when to escalate to support team
Create, maintain, update, escalate and close tickets within ticketing system

IT Technician Resume Examples & Samples

Install software applications and provide training as needed
Answer user inquiries regarding computer software or hardware operation to resolve problems
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, app. Software
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, printers, phones and software within established standards and guidelines
Handle any troubleshooting and technical support issues which may arise
Perform duties in a safe manner including assembly of IT equipment electric power supplies
2 years’ experience in a related field or equivalent work experience
Requires working knowledge of fundamental operations of relevant software, hardware and other equipment (MS Windows, MS Office)
The ability to train users on software applications
Familiarity with typical desktop computer operating systems ( Windows 7, 8, 10 and Android ) used by business end users
Must be able to communicate with other employees and read and write at a level that will enable to perform the work in a safe and efficient manner
Must be able to use and acquire knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation. Must be proficient in MS word, Excel, Power Point and use of the Internet
Must be able to operate a vehicle in a safe manner

IT Technician Resume Examples & Samples

Sets up coordinates and monitors the operation of electronic computer equipment
Modifies, repairs, and conducts preventative maintenance on telecommunication equipment and related systems
Installs, repairs and conducts preventative maintenance of personal computers and related systems
Configure and install servers
Create users in Active Directory
File permission for network locations
Knowledge of GOP (Group Policy Objects)
Knowledge of DFS (Distributed File Systems)
Knowledge of server security including firewall and anti-virus
Applying security patches
Scheduled maintenance of the server including performance monitoring and tuning
Working knowledge of TCP/IP, DNS, DHCP, WINS
Basic knowledge of Exchange and SharePoint
Resolving file and print server issues
Minimum 3 years of related experience
Must be well organized and have great problem solving skills
Good understanding of various Microsoft operating systems and software
Ability to gather, document and evaluate information that will lead to outstanding solutions
Ability to manage multiple tasks in a time-critical production environment

IT Technician Resume Examples & Samples

IT related qualifications
Ability to work on own initiative and make decisions
Ability to work within a pressurised environment
Good time management skills with ability to prioritise effectively and work to deadlines
Effective listening and communication skills
Flexibility is essential due to occasional travel and weekend work
Out Of Hours Support on a Rota basis (additional allowance paid)
Ability to work under pressure and to strict deadlines

IT Technician Resume Examples & Samples

Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred
Experience with Microsoft software required
Experience in a networked computer environment
Excellent oral and written communications skills required
Knowledge of wireless (Wi-Fi) systems
Previous Hotel or Resort experience desired

Local IT Technician Resume Examples & Samples

4+ years of experience in technical support to end users
Ability to work effectively in a fast-paced changing environment
Good knowledge in Mobile support
Good knowledge of passive networking, cabling
Good knowledge of work with active network equipment (switches, routers, network configurations)
Good knowledge of SCCM, Active Directory
Linux knowledge is an asset

IT Technician, Derby & York Resume Examples & Samples

Zero-Touch-Installation (local support for the initiation of the ZTI, first user login, completion of software installation/configuration). Assisted PC handover
Migration of user data/configuration from old to new hardware
Patch/upgrade hardware related software (drivers, BIOS, applications), where permitted by Standard Services
Assisted installation, configuration, user advice/guidance, troubleshooting, diagnosing of peripherals including 3G network cards and printers
Assisted installation, configuration, user advice/guidance, troubleshooting, diagnosing of Mobile Devices (All Corporate standard models; Smart Mobile)
Assisted installation, configuration, user advice/guidance, testing, troubleshooting, diagnosing of software
Any reasonable requests within the Onsite Services remit and technician skill set. Service Requests will be raised through the agreed mechanism
Express Exec support within the time and geographical limitations of the service
RED network and client support
Backup support for tapes and servers
Rail AD support
Out of hours/commissioning support
New site setup
Project based work eg Audits

IT Technician Resume Examples & Samples

Manage multiple engagements and be able to prioritize tasks to ensure deadlines are met
Work collectively to define, plan and implement technology needs
Install and configure new systems according to best practices
Provide technical support to team members
Develop, implement, maintain and deliver on desktop support processes
Implement and maintain desktop standards and policies
Provide technical support relating to desktop, laptop, printer/scanner configuration and mobile devices (Blackberry, iPhone and Android devices)
Support team members with hardware and software issues
Perform data backup and recovery operations

IT Technician Resume Examples & Samples

Previous experience working in a call center providing customer support
Certification in Microsoft Office products
A letter of interest, describing their specific qualifications for the position
A current resume detailing experience, education, and current salary
Carefully review your application for accuracy, spelling and grammar before submitting
You may not reapply to this posting for 30 days
The initial screening of applications will be solely based on the contents and completeness of the "work experience" and "education" sections of your application in www.careers.wa.gov, completeness of the application material submitted, and responses to the supplemental questionnaire
A resume will not substitute for completing the "work experience" section of the application
All information may be verified and documentation may be required

IT Technician, Field Services Resume Examples & Samples

Understands basic user technology issues and provides solutions based upon basic proven methods
Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and present recommendations that meet user needs and comply with established standards
Interacts with clients to process basic service requests or resolve basic technical problems
Replaces and rebuilds hardware components as needed
Installs/removes/configures basic software applications
User account administration
Procurement in accordance with corporate guidelines
Compliance with purchasing licensing guidelines
Coordinate local support vendor relationships
Ensures compliance with system patching & AV requirements
General site application support & troubleshooting
General network, telecom, and server support
Ensures all tickets are updated and closed in a timely manner. Escalates calls to Team Leader, Field Service and/or other teams as required
Understands and complies with relevant Standard Operating Procedures
Effectively communicates clear, concise, and accurate status as required
Provide updates of specific site requirements
Associates degree in Computer Science or related discipline. Equivalent work experience will be considered
Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired
Minimum of 3 to 5 years relevant direct technical support experience
Individual may be required to sit, stand, walk regularly and occasionally lift 0-50 pounds. Be accessible to general office, laboratory & manufacturing areas and use required office equipment. Specific vision requirements include reading of written documents and frequent use of computer monitors
Must be able to work non-standard hours (weekends, evenings, nights) as required
Travel 0-10%

Hub IT Technician Resume Examples & Samples

Clean Driving License
Fluency in English – written and oral (concise and accurate)
Professional & presentable manner
Good customer relationship skills (Internal & External)
Ability to work on own initiative and prioritize
Flexibility - this position may involve large amounts of travel and staying away overnight, including weekend work
Outlook Client, Internet, Intranet
Fundamentals of data communication and networking topologies

IT Technician Resume Examples & Samples

· Hands-on experience with desktop and laptop hardware troubleshooting as well as installation and ordering of hardware accessories
· Software application support which includes working knowledge of Microsoft ® Office 365 (Office 2016) as well as for our many Vilter custom programs
· Document approved procedures and other system processes as they are formalized and established
· Advanced knowledge (certification preferred) of Microsoft ® Windows operating systems, in particular Windows 7 and Windows 10 is required in order to support the business and its users. Some basic Windows 2008 Server knowledge preferred
· Basic skills and working knowledge of networking from both a hardware and software standpoint
· Act as front-end liaison with end users for administering basic training and answering general inquiries for help with their equipment such as printers/copiers or conference room equipment
· Follow all housekeeping procedures and security protocols. Comply with all quality and safety regulations

IT Technician Resume Examples & Samples

Position will maintain multiple locations; Valid Driver's License and reliable transportation are required
On occasion this position will be required to work outside of normal working hours including weekends and holidays
This position participates in a compensated On Call rotation, including weekends and rotating holidays
A minimum of 5 years' experience in troubleshooting, maintaining and installing IT Infrastructure Systems
Associates Degree in Information Technology, related field, or equivalent
Certification in Avaya (Red or Blue) Communications Systems
Experience with Cisco Port Administration
Bachelor's Degree in Information Technology or related field, or equivalent

IT Technician Resume Examples & Samples

Maintain harmonious and professional relationship with all departments and Home Office
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
Must have good interpersonal skills and be able to relate to all levels of staff
Must be able to assist hotel guests with technical requirements and issues
Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
Assist in other areas of the accounting office as needed
Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
Assist with establishing and maintaining user procedures and hardware familiarization for all systems
Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
Assist in the co-ordination of new acquisitions and major projects as required
Participate in property-level, corporate-initiated technology implementations as required
Good knowledge and support for Desktop OS and applications including patches
Provide direct guest support and quality support to function rooms and conference services
Assist with administration of Lotus Notes, connection to global VPN and other communication tools
Assist in the process of systems backup and recovery procedures
Assist in management of third party vendors
Assist with providing 24 / 7 support for mission critical systems
Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc
Perform any additional duties as assigned by the Director of Finance and IT Manager

Controls & IT Technician Resume Examples & Samples

Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
Able to repair, adjust and replace control and IT system components
Manage security options and software in computers, networks and process control systems to maintain privacy and protection from attacks
Create and perform scheduled maintenance programs for controls and IT systems
Maintain backup and revision documentation for control systems and IT system
Provide technical support to the site for new control/automation/IT systems including operating procedures, preventative maintenance, and spare parts requirements
Inspect and test the operation of controls and IT systems to diagnose faults
Keep records of repairs and fixes for future reference in accordance to GMP standards
Responsible for driving multiple improvement programs through to implementation and following-up on the results achieved, including: Quality Monitoring and Actions, Production Efficiency, Validate and Implement Approved Changes in accordance with Medical Device and Pharmaceutical regulatory requirements
Maintain various process computer-based control systems
Install, maintain and repair computers and networks
May be part of project team on Continues Improvement and Cost Improvement Projects

IT Technician Resume Examples & Samples

Responds to user requests to ensure that they are thoroughly resolved in a timely manner, meeting or exceeding the terms published in the IT service level agreement, and that proper call ticket documentation is completed
Carries out duties and responsibilities as assigned and prioritized by the Help Desk Manager
Configures and installs or upgrades workstations to company specifications as necessary
Provides front-line response to problems related to e-mail, network access, user difficulties with standard software applications, and installation of standard PC-based hardware and software applications
Provides technical support for all CCMG-supported remote locations as directed
Manages backup server, data backup jobs and disaster recovery backups for offsite storage
Other duties and responsibilities as assigned
Exceptional customer service understanding and orientation, and the ability to work effectively with all levels of the organization
Strong demonstrated knowledge of and experience with Windows desktop Operating Systems and Mac OSX
Strong demonstrated knowledge of and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
3-5 years experience in PC support or related position

IT Technician Resume Examples & Samples

Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting)
Engage L2 or L3 support
Server disk space management and OS patching
Support users for MS Office or other PC subjects as a result of escalation of a Stratos Help Desk system ticket
Desktop/Laptop setup and distribution
Basic Network Troubleshooting and Support
Ensure back up of systems is properly working
Manage local IT budget
Communicate on a daily basis with plant management. Be part of the plant management daily meetings
Associates degree in Information Technology, applicable certifications, or 5 years experience in the function
Experience in a manufacturing environment preferred
Good understanding of/interest in shop floor systems (sequencing, traceability etc.)
Requires familiarity with Microsoft Operating Systems; Win7, Server 2008 and Server 2012
Requires familiarity with Microsoft Office Suite 2010 products

Av / IT Technician Resume Examples & Samples

Co-ordinates, supervises and executes the prompt efficient and courteous service of Audio/ Visual services and Food & Beverage to assigned areas/ Station
Greets guests at meeting places, presents services, explain about Audio/ Visual services and facilities, answers questions regarding the audio visual in the banquet function venue
Read the Banquet event orders and relays the same to the Service Staff or direct to kitchen
Ensures that menu item, as per the event request are available from the kitchen and the stores
Ensures that service should be with established standards and efficiency and that orders are properly executed
Ensures that Audio/Visual service station is fully stocked and in clean condition at all times
All the Audio/ Visual services should be registered, services, maintained and audited every month and a report to be forwarded to the Banquet operations office
Ensures that tables are set up in accordance with established standards and as specified in the function sheet and in good condition
Maintain the Audio/ Visual equipment is always in the good Situation responsible for the par stock of Bqt. Operations Audio/Visual equipment
Ensures that all Audio/ Visual Equipment required of the market are upgraded report to Bqt. Operations Office
Ensures that personal grooming of self and state of uniform is to required standard
Complies with Hotel’s Health, Safety and Hygiene Policy
Co-operate with the company to achieve compliance with FLS legislation
Not undertake any activity which compromises their personal FLS, or the FLS of others
Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department

IT Technician Resume Examples & Samples

Provide support and advanced troubleshooting on computers, servers and networking equipment at campus/office locations
Configure, and maintain Cisco VoIP Phones
Conduct preventive maintenance as needed
Work on campus project-based tasks as assigned by IT Management (e.g., software rollout, facilities additions and rearrangement) as requested
Provide wireless device/remote user support (iPads, laptops, VPN, mobile phone, air card)
Provide login account and user mailbox maintenance; set up new users
Complete other projects and duties as assigned
Associate’s degree in a technical field preferred
IT related professional certifications desired
Minimum of 2 years technical experience
Minimum 1 years of experience with Active Directory in a large network environment required
Experience supporting users and equipment in an academic environment preferred
Strong working knowledge of Microsoft applications, Server and Desktop Operating Systems. Basic understanding of TCP/IP networking, router configuration, VOIP telecommunications
Excellent interpersonal, communication (oral and written) and problem solving skills required
Customer-centric attitude desired

IT Technician Resume Examples & Samples

You must be able to show steady employment with excellent attendance at your previous employers
Minimum one year of tech-support experience
You must have a High School Diploma or GED; Secondary Degree preferred
You must be at least 18 years of age

IT Technician Resume Examples & Samples

Hands-on experience with desktop and laptop hardware troubleshooting as well as installation and ordering of hardware accessories
Software application support which includes working knowledge of Microsoft ® Office 365 (Office 2016) as well as for our many Vilter custom programs
Document approved procedures and other system processes as they are formalized and established
Advanced knowledge (certification preferred) of Microsoft ® Windows operating systems, in particular Windows 7 and Windows 10 is required in order to support the business and its users. Some basic Windows 2008 Server knowledge preferred
Basic skills and working knowledge of networking from both a hardware and software standpoint
Act as front-end liaison with end users for administering basic training and answering general inquiries for help with their equipment such as printers/copiers or conference room equipment
Follow all housekeeping procedures and security protocols. Comply with all quality and safety regulations

IT Technician Resume Examples & Samples

Imaging software for devices
Past experience working in an IT ticketing environment
High School Diploma required with at least 1-3 years of experience in computer maintenance and support or equivalent combination of education and experience
Technical IT certifications preferred

IT Technician Resume Examples & Samples

Provide overall direction in hardware and software selection and maintenance
Provide interface with vendors including both analytical and technical support
Hold vendors accountable for agreed upon installations and support
Good understanding of Internet and how property can use it to generate revenues
Isolate and expedite repairs in a multi-vendor environment to minimize effect on customer service
Develop and provide systems training, in laymen terms, to operating departments
Closely interface with Corporate/Franchise IS staff
Experience with multiple networks
Research and recommend systems upgrades
Ability to analyze complex technical information, present it simply, and then sell recommendations

IT Technician Resume Examples & Samples

Answer routine to moderately complex questions and resolve end-user computer and networking problems to ensure end-user productivity. May do this via telephone, email, or desk-side (in person). Escalate issues to the next level of support as needed
Follow-through to ensure resolution in situations where standard procedures have failed to isolate or fix problem equipment or software installations
Assist with moves and configuration changes
Assist in the evaluation, implementation and testing of new PC packages/prototypes
Provide in-house assistance to all users on PC basics, back-up techniques, and anti-virus software
Perform restorative and maintenance actions either remotely or at the end user’s location to resolve problems, using routine troubleshooting and technical skills
Provide technical assistance on enterprise e-mail system to assist new and existing users at all locations
Provide training and support to new and existing users on enterprise software packages and upgrades
Consult with IT management and staff regarding unusual or unforeseen PC and LAN systems and equipment problems or malfunctions and recommend solutions
Record, identify and diagnose IT performance issues reported by either users or monitoring systems. Maintain accurate information and data regarding end-user issues within specified tracking system(s) and according to policies and standards
Provide Local Area Network (LAN) administration support and assist with Computer Operations functions as required
Restore services quickly through investigation and resolution of routine to complex problem issues related to the desktop computing hardware and software environment
Produce and maintain technical information, IT standards, service policies, and request forms both online and in print formats to contribute to a managed workplace
Create, maintain, and delete user accounts for accessing CRL IT resources as needed to ensure a secure information sharing environment
Ensure compliance with work processes
Education: High school diploma, General Education Degree (G.E.D.) or equivalent
Experience: At least 5 to 7 years experience in technical support and troubleshooting desktop client hardware and software issues, such as operating systems, MS Office suite, Internet Explorer, and other desktop applications in an enterprise environment
Other:Technical Knowledge/Experience
Ability to support, maintain, and troubleshoot MS Office suite of productivity tools, and hands-on experience of Internet Explorer and other CRL core applications such as anti-virus software, MS Outlook, Veritas Netbackup, Remote Access technologies/VPN utilities, Lotus Notes, AS/400 Client Access, Adobe Acrobat and other Adobe products
Ability to plan and organize work schedules and coordinate schedules to meet work priorities and service levels
Working knowledge of MS Windows compatible desktop and laptop hardware and use required
Knowledge and experience in various LAN technologies, such as: TCP/IP, Fast Ethernet, Hubs, Switches, and Routers
Good interpersonal skills to deal with customers, colleagues, and other technical staff in a courteous and friendly manner

Field IT Technician Resume Examples & Samples

Develops and maintains a scheduling system for onsite support fulfillment
Coordinates on-call after hours support
Provides specialist competence within the computer systems function in order to maximize efficiencies across all departments and meet the identified customer demand
Maintains a high level of proficiency in store systems, PC skills, and awareness of technology
Diagnoses system problems and recommends resolutions
Completes general routines and ensures housekeeping of all IT areas is of the highest standard
Communicates co-worker or customer issues/concerns that cannot be resolved to managers
High School Diploma, GED or Equivalent
Experience of IKEA retailing, distribution, trading and IT organizations, including IKEA strategies, processes and working methods
Experience of software, hardware, IP networks and voice communications
Experience of IKEA applications, business processes and routines and their influence on IT in IKEA organizations
Experience of project management and co-ordination skills
Knowledge of managing suppliers
Experience of applicable policies, laws and regulations
25-50% Travel (2 days per week on avg.)

IT Technician Resume Examples & Samples

Research questions using available information resources
Follow standard help desk procedures
Log interactions and administer help desk software (GLPI and C2)
Identify and escalate situations to IT Analysts if technically complex or if it requires urgent attention
Maintain the IT inventory by ordering and receiving the materials
Maintain the division’s printers fleet
Create and maintain user accounts
Configure VHF/UHF radios
Configure Cisco IP phones and mailboxes
Develop and implement standard operating procedures and training with regards to IT operations
College degree in Information Technology
5 to 7 years of experience in IT Customer Support
Mastering of MS Windows and MS Office Suites
Excellent knowledge of Microsoft Active Directory and Microsoft SCCM
Excellent knowledge of Xerox and HP printers
Strong knowledge of radio communications and pagers
Strong knowledge of networking and VLAN configuration
Strong knowledge of PC hardware and software
Strong knowledge of FM radio broadcasting, CATV distribution and satellite communication
Excellent interpersonal skills and ability to communicate professionally with clients
Strong organizational skills, self-governing and ability to work under pressure
C2, ERP System (J.D. Edwards), amateur radio certification and knowledge in audio/video installation are considered valuable assets
Must be able to communicate effective in English

100

IT Technician Resume Examples & Samples

Bachelor's degree in a business or technical field
2+ years marketing or sales experience in related technology field
Demonstrated interpersonal and communication skills including strong negotiating and selling skills
Outstanding attention to detail, organizational and project management skills
Proven team player who can work collaboratively and interface with all levels of organization
Self-directed, requires minimal supervision
Proficient use of relevant business systems (Microsoft Office, JDE, Business Objects, etc.)
Demonstrated leadership capabilities

101

IT Technician Resume Examples & Samples

Logs, prioritizes, and routes problems and questions to appropriate IT staff
Tracks problems through resolution and notifies users of final disposition
Initiates escalation procedures when required
Maintains problem/resolution database
Communicates status to users
Provide notifications to users as required
Develop user documentation and publication
Performs related duties and special projects as assigned
Two to four years personal computer experience
Willing to work to schedule as required by volume and projects
Strong professional and interpersonal skills with the ability to interact with co-workers and users in a respectful and professional manner
Strong organizational skills and technical writing ability
Customer service driven with an enthusiastic, positive attitude
Proven ability to work independently as well as multi-task
Proficient computer skills and abilities with Microsoft Office products (Outlook, Excel, PowerPoint, etc)
Knowledge of TI Automotive systems
Network experience
Associate degree or equivalent in data processing or related studies
Technical writer training

102

Site IT Technician Resume Examples & Samples

Tertiary qualification in Information Technology and / or equivalent experience in a similar role
At least 2 - 5 years relevant experience in a business IT environment
Strong English written and oral communication skills
The ability to solve problems with many variables and unique situations
The ability to organize and prioritize personal tasks to meet deadlines and service level objectives

103

Field IT Technician Resume Examples & Samples

Responsible for providing Tier II computer desktop support to field locations in accordance with established policies and procedures
Coordinate the configuration and installation of all personal computers, terminals, and thin clients within the assigned business unit locations according to established company guidelines and standard operating procedures and assist with the performance of on-site preventative maintenance, routine repair and calibration after installation as needed
Maintain, analyze, and troubleshoot computer systems, hardware, printers, and computer peripherals
Document equipment location and complete software upgrades when necessary
Coordinate hardware repairs with the appropriate warranty vendors
Provide support to end users on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems, then track and monitor the problems utilizing Remedy and Support Magic to ensure a timely resolution
Participate in the testing and approval of images for desktop and laptop computers to be deployed to FMS locations in accordance to established company guidelines and standard operating procedures
Assist users with backing up computer data on network file shares or CDRW drives
Utilize an understanding of antivirus policy and process for detecting and removing viruses
Educate users on FMCNA and FMS IT policies and procedures as necessary
Ensures the integrity of all electronic data records by following FMS quality standards and the practice of Continuous Quality Improvement

104

IT Technician Intern Resume Examples & Samples

Local and remote desktop support for Kiewit employee end users
Imaging and software set up
Configure user security access
Troubleshoot application issues
Assist with jobsite technology set up
Assist with process mapping and process improvement
Web and SharePoint set up and design

105

Group IT Technician Resume Examples & Samples

Amazing customer service skills
A friendly and professional phone manner
An eagerness to work hard and be a valuable member of a small, busy support team
A strong desire to learn and teach
A basic knowledge of modern IT systems (mainly Windows Operating Systems and Microsoft Office products)
Self-motivated to deliver results and able to work to deadlines

106

IT Technician Resume Examples & Samples

Assists in all aspects of deploying technology in a production environment, including coordinating with third-party vendors for required go-live components
Sets up and installs computer hardware and software on site. Ensures proper operation of the computer equipment, troubleshooting hardware or software issues while on site
Maintains continuity of technology by documenting and communicating actions, irregularities, and ongoing needs that pertain to implementations
Remains abreast of changes in user, system software and hardware requirements
Develops and maintains documentation/procedures for the configuration and maintenance of hotel-based systems and other regular activities related to this job
Hospitality/Hotel work experiences a plus
Knowledge of POS and PMS systems is a plus
Knowledge of Spa Systems is a plus
Education or training in Information Technology or related or equivalent work experience
Working knowledge of Microsoft environment including Windows operating systems & office related products
Working knowledge of non-Microsoft software applications in a pc environment, i.e. Antivirus, Reporting Software, third party tools, and remote control software
Individual must be skilled in the purpose, procedures and requirements of basic networking

107

IT Technician Resume Examples & Samples

Maintain DH&R IT audit compliance
Maintain PCI compliance
Communicate and enforce adherence to all DH&R IT security standards, practices and requirements
Elevate issues as appropriate to senior IT resources after due diligence and review

108

IT Technician Resume Examples & Samples

Consultancy requests
Maintain open and timely communication with relevant business, supplier and IT personnel
Risk & Security Management (including Risk Analysis, Gap Analysis, Remediation planning)
Monitor, follow-up on and assess the resolution of audit issues
HP NonStop Support
Tandem Utilities (FUP & SCF, SPOOLCOM, SAFECOM etc.)
Encryption Toolsets, preferably Comforte
Practical knowledge of Barclays Security Standards
Practical knowledge of Barclays Information Risk Management Policy
Skilled in using tools like RSAM, Sentinal, ServiceNow, CyberArk, OneCert
Familiarity with banks critical services like SOLD, SMS, GBS, BCBS, ATM, PDQ will be preferable

109

IT Technician Resume Examples & Samples

Ability to provide technical guidance to company employees regarding PC problems
Good communication, interpersonal, organizational and planning skills
Able to lift up to 40 pounds
Candidate will be highly motivated having a strong sense of urgency, high detail
Candidate will also be a team player with strong organizational skills, have a

110

IT Technician Resume Examples & Samples

General knowledge of PC maintenance
General knowledge of commonly used PC operating systems
Windows 7 experience is required
MCTS certification in Windows 7 operating system a plus but not a requirement

111

Senior IT Technician Resume Examples & Samples

Equivalent of an Associate’s Degree in Information Systems or related field
1+ years of experience in a Windows support position (Help Desk)
Windows, Linux, OSX operating systems
Office 2010/2013/2016
Exchange Management 2013
Citrix and Virtual PC environments
Phone system experience preferred but not required
Mobile phone support and administration
Strong decision making and analytical abilities
Produce thorough and effective end user and technical documentation
Self-driven
Solve problems quickly and automate processes
Remain organized
Ability to communicate clearly and professionally, both verbally and in writing
Demonstrated passion for excellence with respect to treating and caring for customers

112

Field IT Technician Resume Examples & Samples

1 – 2 years’ related experience including networking & desktop support
Comptia A+ Certification
MCP (Microsoft Certified Professional)
Must possess problem-solving skills, the ability to work independently, and have self-initiative
Ability to read, analyze, and interpret technical procedures
Ability to write reports, business correspondence, user instructions, and procedure manuals
Ability to present complex technical information to non-technical users in an understandable and concise format
Effective and cooperative team member
Employee will be required to obtain certification from computer manufacturer to demonstrate competence with computer hardware that is purchased by FMS locations. Certification must be obtained within three months of date hired into the position and must remain active at all times while employed in this position (FMS will fund the initial exam fee and will fund annual re-examination fees)

113

IT Technician Resume Examples & Samples

Respond to and resolve help desk requests in a timely manner, providing solutions for technical issues with in user community
Effectively manage and utilize the organization’s trouble ticket system to log calls, update statuses, and document troubleshooting steps and resolutions
Assist with moves and setups of user technical equipment
Communicate effectively and professionally with end users
Handle escalated cases from Tier 1
Test and image laptops
Perform other duties as required and assigned by manager and upper management
MS Active Directory
Systems Troubleshooting
Windows Support
Mac Support
Outlook and Exchange Server
Fundamental Networking Knowledge
Excellent Professional Written and Oral Communications

114

IT Technician Resume Examples & Samples

Microsoft Windows 2008, 2012, 7, 8, Active Directory
Microsoft Office 365, Lync and One Note
Basic Networking (TCP/IP, DHCP, DNS, VLAN, Wifi networks, routing)
Network, wireless, and systems security and administration
Excellent and courteous customer service

115

IT Technician Resume Examples & Samples

Analyze, configure, and support client applications; liaise with users to perform acceptance testing
Design, develop, and deploy common computer systems and processes across facilities
Select, test, and deploy client hardware solutions to satisfy business user and plant operation needs
Perform preventative maintenance and build proactive solutions to preempt issues
Report on project status, travel activities, and issue status and resolution
Develop technical and user documentation and provide training on computer use procedures
Identifies and implements process improvements in areas of responsibility
Provide on-call after hours support as part of team rotation
2 – 4 years computer hardware/software experience including building and troubleshooting
Experience managing Windows Systems and Network Users in Active Directory
Willing to travel as needed
Knowledge of Windows systems internals and strong debugging and troubleshooting skills
BS/BA in Computer Engineering, Computer Science, or Information Systems, or related field
At least 2 years directly related IT experience

116

IT Technician Resume Examples & Samples

Maintain thorough and accurate data including entry into electronic laboratory notebook
Calibrate and perform routine laboratory maintenance on several pieces of equipment
Assist construction of experimental rigs
Troubleshoot faulty equipment and initiate repairs or repair process
Demonstrates expertise on at least one piece of laboratory equipment
Proactively maintain inventory levels for laboratory consumables
Promptly and effectively communicates issues to Leadership
Learn to write computer scripts and macros to facilitate data collection and manipulation
Actively participate in safety and work group meetings

117

IT Technician Resume Examples & Samples

Coordinates activities with clerks from other floor areas, the customer and/or other suppliers as needed
Using the location's WMS system updates area or shift metrics as needed
Generates daily, weekly or monthly reports, memos, and summaries often of a technical and/or confidential nature
Floor work and additional duties as assigned
Performs basic administrative tasks for area or shift
Maintains filing systems and documents
Gathers from and provides information to floor employees in his/her area of support
Coordinates activities / meetings / communication for the specific area or shift

118

IT Technician Resume Examples & Samples

Ability to identify and resolve basic hardware and software configuration problems
Ability to work independently and prioritize multiple tasks
Basic understanding of network concepts
Performs back administration, including performing regular backups
Monitors daily system log files and works with Systems Administration/Software Developers to identify and resolve exceptions. Maintains software and hardware inventory and licensing information including monthly Preventive Maintenance
Performs quarterly and year end system procedures. Develops and runs reports based upon unique user requirements
Related Associates Degree or an equivalent combination of formal education, training, and experience
3 years of related work experience in basic system administration (monitoring systems function, assisting in determining equipment settings and operating instructions, user maintenance and systems backup)
Knowledge of systems and applications software such as: Oracle, SQL, *Plus, UNIX and working knowledge of Microsoft Windows operating systems
Able to trouble shoot and accurately characterize systems problems with minimal assistance
Systematic analytical trouble shooting ability
Personal organizational skills which ensure that job tasks are completed accurately and on time
Interpersonal and communication skills and the ability to work in a team environment
Ability to complete assignments with minimal supervisory intervention
Ability to lift up to 28 pounds

119

IT Technician Resume Examples & Samples

The IT Technician II works as a member of the Desktop Support Services team under minimal direction and often independently while serving as member of a team
The IT Technician II position provides a single point of contact for technology-related problem resolution at NYITCOM. The incumbent will receive technology-related problem calls and provide problem diagnosis, resolution, or escalation to second or third tier technicians
The IT Technician II position is responsible for accurately logging calls, understanding and interpreting the problem or question
The incumbent will coordinate with and escalate to the NYITCOM-ATG group for all NYITCOM specific application support
The incumbent will use existing system documentation to diagnose a situation, solve the problem, and document the solution or actions taken
The incumbent will perform advanced installation and configuration on desktop computers; provide advanced support services for such items as network interface cards, network drivers, printers, personal data assistants, business productivity applications, Internet applications, specialty applications, and in-house developed applications
The incumbent will assist users in selecting the proper software applications for their needs; develop complete hardware and software solutions to various user requirements; evaluate related hardware and software products and make recommendations for adoption
Coordinate with staff from ITI computing personnel and other NYITCOM technology staff
Assist Academic Computing staff in maintenance of computer laboratories during exigencies and special projects as required
Interface with hardware and software vendors and other related third parties
Provide problem identification, development of a set of possible solutions, identification of the optimum solution, implementation of this solution as related to desktop hardware and software
Provide on-call coverage outside of business hours as necessary
Recommend products and strategies related to user needs for computing and specific problems
Contribute to the maintenance of the information technology asset database
Contribute to the maintenance of the call tracking system, including logging all service requests and other projects
Bachelor's Degree required, and at least 2 years of related experience/ certifications/advanced training in the IT support field
Experience with computer hardware and software installation and configuration in a support related area
Strong communication skills to explain/educate technical details to non-technical clients
Strong commitment to timely resolution and responsiveness to clients
Previous help desk, call center, or customer service experience is required
Excellent decision-making and problem solving skills
Experience with writing effective end-user training and documentation
Web and mobile device experience a plus
Strong PC and/or Mac background and significant hands-on experience with business productivity applications and internet applications are required
Advanced experience and proficiency with Windows 7/8.1/10 and MAC OS X+ maintenance and administration is highly desirable
A thorough understanding and experience in networking principles, including TCP/IP protocols and stacks
Demonstrated analytical and troubleshooting skills
Demonstrated proactive approach and self-initiative is a strong plus
Ability to interact effectively with a wide variety of users with different computing requirements and backgrounds
Experience and ability to interact with senior management is required
Managing projects and priorities in a dynamic, fluid environment
Excellent decision making and problem solving skills and effectiveness in getting things done collaboratively
Previous experience in a higher education environment is desirable
Must be able to work on holidays, weekends and evenings
Excellent oral and written communication skills along with ability to work independently are required
Excellent customer service skills are required

120

IT Technician Resume Examples & Samples

Achieve goals/targets defined as IT KPIs and Global Service Desk specific KPIs or indicators
Resolve Incidents, Service Requests, and other tasks within their deadlines
Good relationship with business partners and co-workers
Show strong performance and development in all objectives planned
Receive, register and work on user requisitions by Phone, Email and other channels acting as first and second lines of support
Responsibility for administration of users, systems and user rights in accordance with Danfoss Standards
Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned
Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware)
Ensure proper escalation and handover of cases from second line to the correct expert (third line)
Provide general local on-site and hands-on IT support at our facilities in Rockford, also assisting in the resolution of IT infrastructure incidents
Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions
Exceptional Service and Customer mind-set
Problem Solver / Good troubleshooting skills
Ability to work in a global and ever changing environment
Able to work independently (self-driven) but also a good team player
In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts
Knowledge and experience in ITIL
Technical experience supporting users globally in first and second line support
Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office and Outlook in a Microsoft Exchange environment, Lync, Cisco Unified Communications, Mobile Management solutions, network connectivity and infrastructure
Able to analyze and solve problems in a systematic way

121

IT Technician Resume Examples & Samples

Install and repair low voltage cabling in large manufacturing environments
Install, troubleshoot, and repair low voltage devices, fixtures, and systems
Systems include but not limited to voice, data, security, fire alarm, and HVAC
Adhere to all quality and safety standards
Install cable pathway systems (cable trays, cable racks, J-hooks or D-rings, and conduits)
Install, terminate, test, label and document work as required
Route cables into data communication closets, modular furniture and other work areas
Build out data communication and equipment rooms
Coordinate with Facilities and Production Teams
Ability to Manage to a deadline and communicate status
Must have a minimum of 1-5 years of experience in structured cabling
Must be able climb ladders and tolerate heights reaching a minimum of 12-32 feet or higher using man-lifts
A technical understanding of voice, data, and fiber optic systems is required
Required experience with Category 5, Category 6, Multimode, and Singlemode fiber cables
Additional experience with power limited tray cable, standard and solid conductor low voltage cables is a plus
Ability to interpret schematics, blueprints, and manuals
Familiarity with cabling equipment and hand tools
Strong problem solving, communication, and critical thinking skills

122

IT Technician Resume Examples & Samples

Installs and maintains PC, mobile phone, desk phone, printer, and other hardware and software
Establish, maintain and evangelize technical standards and guidelines to local IT support throughout the company
Effectively works with employees at all organization levels and computer literacy for IT technical support requirements
Maintains a working knowledge of networking, user and file security, phones, servers, backups, group policies, login scripts, software distribution technology, remote connectivity, remote client support, etc
Work with vendors in providing service support for installations, repairs, etc
First-level support for core business systems across all CSA facilities
Support external customers/suppliers as well as internal employees in managing user security access and use of Intranet/Extranet applications and websites
Ensure privacy of highly confidential information or documents while performing IT services support
May, on occasion, be required to perform duties other than those specified in this description
Bachelor’s Degree in an IT business related discipline and/or 2 years of experience in a related position
Must be able to perform new PC setups, per established guidelines and industry standards, as well as troubleshoot and fix PC hardware/software problems
Must be available for after-hours support as necessary in supporting critical business systems
Knowledge base of personal computers and computer networking concepts
Prior experience with Microsoft Office Suite in a professional setting
General knowledge base of computer operating systems, including Windows PC OS, Microsoft Server OS and IBM iSeries
General knowledge base of major software systems, including SAP, JDE One World, BPCS, Vanguard, and Hyperion
Willingness and ability to travel, as necessary

123

IT Technician Resume Examples & Samples

Provide technical support and maintain classroom/conference room audio/visual systems and media hardware systems, perform repairs/updates/upgrades as needed
Provide technical support to students, faculty, and staff with their computing needs, printing, copying, faxing, resolve service requests submitted via Altiris system, and document results
Recruit and train student workers in classroom media and support technology, collaborate with IT staff at NYIT, NYITCOM at Old Westbury, and A-State University
Bachelor’s degree required in Computer Science, Management Information Systems, or closely related field
Computer hardware & software, classroom audio/video technologies, video conferencing, computer networks, Apple devices and apps
Project Management, A+, ITIL, Microsoft, Apple
Excellent interpersonal, organizational, oral and written communication skills is required
Computer networks, servers, virtual environments, Microsoft and Apple hardware and software
Experience in audio/visual wiring, set-ups, Extron/Crestron programming, and other programs/platform communications

124

IT Technician Resume Examples & Samples

Manages the hardware life cycle. Procures, configures and installs new desktop computers, laptops, peripherals and mobile devices as required for new and existing users. Supports and repairs existing devices. Receives, tracks and disposes of out-of-service hardware in accordance with established policy and procedure
Provides support to VOIP and POTS based phone systems
Maintains clear documentation and status of reported problems within IT project/problem tracking systems and within associated vendor tracking systems
Installs and configures desktop/laptop computer software using standard procedures
Develops and recommends procedural changes to improve departmental and organizational efficiency
Works with and coordinates vendors to troubleshoot and resolve issues
Tracks inbound and outbound hardware inventory. Maintains inventory of equipment available for re-use as required
Establishes project timelines, communicates status, oversees user testing, and writes training materials as required
Oversees small and intermediate sized projects
Guides end users through troubleshooting procedures; develops troubleshooting scripts for the help desk
Researches, evaluates and provides recommendations to management on software and hardware being considered for use by Compassus
Writes, reviews and collaborates on documents written by others that describes installation and operating procedures
Trains end users or technical support staff in a classroom environment and using Webinar and remote control software in use and support of hardware, software and telephony platforms
Performs testing of upgrades and enhancements
Maintains strict privacy standards when handling sensitive company data accessed during operational duties
May involve infrequent travel in conjunction with satellite office support requirements
Participates in the Help Desk on-call rotation
Minimum of 2 years experience in technical support with strong technical troubleshooting and problem diagnosis skills
A degree or diploma in Computer Science or a related field is a plus
Industry Certifications preferred, such as ITIL, Network+, A+, Security+, Microsoft Technology Associate (MTP), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), VMware Certified Associate (VCA), and/or Cisco Certified Entry Networking Technician (CCENT)
In depth knowledge of Desktop Operating System deployment, configuration, and administration
Working knowledge of Windows Server technologies (Exchange, Terminal Server, Active Directory, etc.)
In depth knowledge of Microsoft Office applications and configuration
Working experience with network configuration and troubleshooting including but not limited to DHCP, LAN, WAN, DNS, IP routing
IP and POTS Telephony administration, configuration and troubleshooting experience (ShoreTel, VCE, Nortel/Avaya)
Experience supporting and troubleshooting enterprise software/hardware including Audio Visual, projection and CCTV systems

125

IT Technician Resume Examples & Samples

Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs
Show strong performance and development in all planned objectives
Provide general local on-site and hands-on IT support at our facilities in Ames, also assisting in the resolution of IT infrastructure incidents
High School Diploma plus 3-5 years of hands-on experience, in similar role (Associates Degree or Bachelor’s Degree preferred – will consider 2 to 4-year degree in lieu of hands-on experience

126

IT Technician Resume Examples & Samples

Performs a combination of the following technical IT support activities with minimal supervision
Exceed customer expectations when fulfilling tickets
Ensure that recycling of expired equipment is not exceeding designated storage area
Understands and executes defined IT process and standards, including change/incident management, software installation, configuring, etc
Support Apple Mobile Devices
May be required to lift/move technical equipment
Valid Driver/Operator License is required
Excellent Customer Service experience
Travel Requirements: 15% between buildings

127

IT Technician Resume Examples & Samples

The incumbent performs these essential duties and responsibilities
Monitor data center facilities, networks, systems and telephony infrastructure
Install compute, storage, and network infrastructure into cages and racks in data centers and co-location facilities
Coordinate with remote technicians
Upgrade software/firmware on production hardware during maintenance windows, some afterhours work required
Conduct conference calls
Follow documented procedures
Respond to support requests via email, tickets, chat, phone, etc
Periodically and rhythmically inspect graphs and charts in real-time
Participate in rotation of afterhours on-call responsibilities
Other tasks as assigned, both on-site and in other locations
Some packing and shipping; breaking down of boxes

128

IT Technician Resume Examples & Samples

Provide modified afternoon shift desktop and CMS/ERP support in a fast-paced three shift manufacturing environment
Evaluate, prioritize and respond to staff requests for technical assistance
Provide technical support to ensure timely resolution of problems
Assist the System Administrator to maintain all means and measures to ensure integrity, reliability and security of information systems (WAN/LAN)
Maintain network printers and troubleshoot printing equipment
Install and implement desktop hardware and software
Diagnose damaged equipment and repair in-house when appropriate
Maintain a positive working relationship with all users seeking out ways to improve their productivity by meeting their technology needs
Demonstrate the ability to use the Internet as a resource for research and troubleshooting
Demonstrate the ability to learn multiple and custom applications quickly and apply that knowledge
Degree in related field of study
Knowledge of Hardware, Networking and Network Operating Systems
Strong knowledge of desktop Windows 7, 10 and Microsoft Office applications. Familiarity with Microsoft Windows server environments is helpful
Thorough knowledge of English (both verbal and written)
5+ years experience in supporting desktop, LAN and ERP
Experience with AS400
Experience with LAN support
ERP (EpiCore CMS) systems experience an asset
Demonstrates clear and respectful communication skills in all situations
Ability to analyze and resolve problems quickly, as well as work independently
Identifies and adjusts priorities, ensuring that work flow is conducted efficiently. Aptitude for systems support and development
Ability to work flexible hours as required including shift work

129

IT Technician Resume Examples & Samples

Recommendations for improvements and enhancements to existing systems
Technical on site project lead for installations and upgrades of property systems and hardware
Management of warranties, replacements and upgrades of all hardware and infrastructure
Plan and budget all aspects of IT environment
Maintain IT audit compliance
Technical project manager partnering with site departments to develop criterion for software system implementation, upgrades and enhancements
Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required
Must be able to work flexible days/hours – some on-call duty is required

130

IT Technician Resume Examples & Samples

Minimum of 3 years of professional experience in a similar role, ideally in a manufacturing environment
Knowledge of MS Office 10 or higher, Lotus Notes, Junos Pulse, iPhone/iPad
A highly motivated and dedicated team player though also capable of working independently
Possessing a high sense of responsibility and service orientation, you will be responsive to business needs while ensuring alignment with divisional and corporate standards
Ideally an understanding of web based solutions that support a manufacturing environment
Excellent, appropriate and fluent communication skills in German and English
Naturally flexible, professional and personable and able to take ownership through to resolution" with an interest in supporting continuous process improvement
Valid German Driving Licence will be required

131

Lead IT Technician Resume Examples & Samples

Installation and maintenance of PC hardware, software, and printers
Resolve IT incidents and complete IT requests as assigned
Utilize a ticketing system to document work on incidents and requests
Assist in resolution of IT infrastructure incidents as directed by system specialist or engineer
Identify errors and use root cause analysis to deliver high quality solutions to IT incidents
Provide IT consultation services to business users by identifying user requirements and delivering solutions that meet business needs while maintaining Danfoss standards
Use IT systems for change control and project management
Create high quality documentation of systems, processes, and error resolutions
Perform off hours support as needed to maintain production performance
Expect to travel (1-3 times a year) to other Danfoss locations for support, training, etc
Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security
Communication systems (PBX, Video Conferencing systems, messaging systems))
Support of non-standard systems related to specific business applications or production lines
Associates Degree in Computer Science or related field plus 5 years of experience in an IT client or manufacturing support role OR
Bachelor’s Degree in Computer Science or related field plus 3 years of experience in an IT client or manufacturing support role

132

IT Technician Resume Examples & Samples

Customer Focus: Develop and maintain strong relationships with the customer and user
Provide incident & problem resolution, root cause analysis and technical support for the systems
Ensure equipment is built, tested and delivered within the SLAs
Monitor system performance to support availability management, capacity planning, backup and disaster recovery planning
Maintain security of the network by ensuring backups, anti virus, firewall rules and crypto management tasks are current
Administration duties of a Crypto custodian ensuring the correct policies and procedures are followed
Plan and coordinates system changes
Actively participate in continual service improvement initiatives
Some travel within the UK is expected, and occasionally overseas travel may be necessary

133

IT Technician Resume Examples & Samples

Evaluates, acts and communicates providing technical support to end users for PC, hardware, server or mainframe applications, as required
Performs root cause analysis and assists in developing methodology for typical client technology problems by identifying problems, researching, isolating issues and taking necessary action to resolve problems
Proactively, is available to handle issues that the first and second tier of help desk support is unable to resolve
Assists in the maintenance and tracking of document configuration standards for all hardware, operating systems and application software utilized by the company. By accomplishing this, ensures excellent communication with IT resources, internal/external customers, consultants and support resources
Monitors/initiates orders, ships and receives equipment, monitoring warranties, schedules maintenance, and performs other service related items while ensuring documentation is updated at all times
Provide professional and appropriate verbal and written information to users ensuring issues are completed in a timely manner
Manages the tracking as well as performs post-resolution follow-ups to help requests
Prioritizes the assignments at hand even in less structured situations
Effectively handles multiple projects or tasks at the same time and completes them within a set time frame
Understands personal strengths and development needs; initiates self-development actions; seeks and shares job-relevant learning, developmental experiences and feedback to enhance performance; encourages others to take personal responsibility for continual learning and skill growth; shares knowledge with team
Fosters cross-functional and cross business teamwork; builds and promotes morale; works efficiently and effectively on teams to meet customers’ needs; meets all team commitments; consistent and intense commitment and willing to go above and beyond as necessary but also willing to do low profile, non-challenging work to get the project completed
Builds strong working relationships with other IT Technicians to ensure seamless service, and builds strong working relationships with internal service groups to provide the highest quality service to end users
Regularly communicate with supervisor work progress, concerns and questions
3+ years of experience in a help desk, service desk or desktop support environment; experience in installation and configuration of Windows networking; basic knowledge of LAN/WAN and related experience in Ethernet, TCP/IP, etc
Expert in Windows Server 2003/2008 in an enterprise domain environment, intermediate TCP/IP support knowledge, configuration in Windows clients, troubleshooting as well as networking and telecom skills a plus
Experience supporting Office 2010, Active Directory, Intel-based desktop/laptop hardware, MS Windows operating systems on workstations, laptops, mobile devices, VPN, Network Devices, LAN connectivity, etc
Demonstrates strong logical thinking, problem solving skills; comes to a good solution quickly and accurately
Ability to effectively multi-task in a high-activity, high performance atmosphere
Strong organizational, time management and the ability to build rapport and elicit problem details from customers
Displays strong report writing, business correspondence and suggests policy/procedures in a clear and concise manner
Experience working in a team-oriented, collaborative environment with strong customer orientation as well as possess ability to work independently and remain calm during periods of high stress and challenging situations.
Must be self-motivated and willing to set realistic aggressive goals and timelines with a willingness to do whatever it takes for client satisfaction
Availability for on-call support of on-site and remove users at any time, if necessary
Fluent in English, oral and written
Ability to adjust schedule and travel to meet business needs

134

IT Technician Resume Examples & Samples

Responds to telephone calls. Remedy tickets and emails for technical support
Records all problems reported and resolutions within the Remedy tracking system
Deploys new desktops, laptops, printers, phones, and other hardware
Evaluates PC software
Install/Update PC software and hardware (i.e. McAfee virus scanning software)
Images existing machines for redeployment
Troubleshoots all user-end type problems
When needed, consults with Level II IT Technicians
Is part of the Help Desk Team and may be required to answer incoming telephone calls to the DHIFS Help Desk
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
Undergraduate degree in Computer Science, Mathematics or Business. Experience may be substituted on a year for year basis. A+ certification a plus
Two or more years of PC hardware and software experience
Must be knowledgeable of Windows 2000
Must be PC and LAN literate, detail oriented with good analytical and organizational skills

135

Branch IT Technician Resume Examples & Samples

Conduct on-site repairs for internal customers in a Windows and MAC environment
System imaging and deployment, refresh and upgrade projects
Basic networking support, i.e., Cat-5 cabling, router and switches

136

Senior IT Technician Resume Examples & Samples

Leverages advanced skills to resolve moderately complex technical issues
Participates in problem resolution, data entry, data tracking and issue follow-up
Produces solutions that fulfill requirements within budget and schedule constraints
Serves as point of escalation for IT Technicians and escalates issues to senior members of the team
Works with project stakeholders to gather, document and maintain project requirements, scope, project schedules and implementation plans
Analyzes, interprets and reports system status and problem issues
Evaluates, analyzes, and addresses the technical and organizational impacts of new service deployments and changes to existing infrastructure services
Responds to, resolves and minimizes adverse impacts to the business caused by errors in the IT
Participates in the development of end user training materials
Provides after-hours support as required and/or on call as required
Travel to Ministry sites
Other Duties as requested or required
Healthcare experience

137

IT Technician Resume Examples & Samples

Coordinates the configuration and installation of all hardware/ software for all departments. This activity includes vendor interface for the delivery of equipment
Make on the spot decisions as to the location of equipment
Coordinates the training of field-level key personnel in the use of all equipment and problem determination procedures associated with the equipment
Coordinates the installation of all "in-field" computing equipment
Coordinates the installation or de-installation of all equipment in existing remote sites per requests from field operations

138

Field IT Technician Resume Examples & Samples

Responsible for providing post-Help Desk support to field locations in accordance with established policies and procedures
Onsite and remote installation and configuration of all IT hardware and perform on-site preventive maintenance, according to established company guidelines and standard operating procedures
Maintain appropriate equipment inventory
Coordinate IT repairs with approved third party vendors
Provide support to customers on a variety of IT issues by identifying, researching and resolving technical problems
Utilize current ticket system to document work efforts and ensure timely resolution of all issues
Follow appropriate policy and procedure to configure the desktop environment for all field equipment
Assist users with backing up computer data on network file shares or external media
Troubleshoot mobile devices and IOS devices
Support facility infrastructure and network hardware cabling
Provide on-site support and troubleshooting of network equipment – router, switch and firewalls
Detect and remediate viruses and malware on IT hardware
1 – 2 years’ related experience including networking & IT support
CompTIA A+ Certification preferred
Adhere to company policies for Infection Control

139

IT Technician Resume Examples & Samples

Perform network management to include allocating, deploying, coordinating and monitoring of customer systems
Install/maintain third-party software packages as required
Responsible for diagnosing and responding to customer service and technical support issues in-person, telephonic and e-mail discussions with customers
Conduct problem identification, troubleshooting, research, isolation, resolution, documentation and follow-up to the customer’s satisfaction
Assists engineers in the building, deploying and maintaining of customer systems nationally
Performs some after-hours emergency technical support via telephone and computer systems
Experience with SQL Server database is a plus
Experience with Firewall/Router configuration of Sonicwall equipment is a plus
Installation of Windows Server 2008R2/2012, Windows 7/10 in domain environments
Installation and configuration of SQL Server 2008 or 2012 or 2014

140

IT Technician Resume Examples & Samples

Hardware and software problem resolution across all client services
Telephony: mobile and fixed
Video Conferencing
New software installation
Equipment performance issue

141

IT Technician Resume Examples & Samples

Support business applications to ensure compliance with corporate standards
Maintain/Update Business Unit hardware inventory to comply with asset management standards
Handle incoming IT Service Requests to ensure computer user inquiries are addressed in a timely manner
Support the use of printers, fax machines, copiers and multi-function machines to maintain operational readiness
Build out new laptop and desktop systems to comply with asset rotation and retention policy
Install appropriate business applications in compliance with corporate standards
Physical setup and deployment of computer systems, monitors, printers and other peripherals to ensure seamless operation of business function
Train and orient users on use of hardware and software to maintain an educated and efficient workforce
Utilizes an automated Service Request Tracking System to maintain assigned tasks and priorities. #LI-ML1
Minimum 0 to 1 year relevant experience in network and/or PC support environment
Learns to use professional concepts. Applies company policies and procedures to resolve routine issues
Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
Normally receives detailed instructions on most work
Basic knowledge of Windows XP Professional
Working knowledge of the Microsoft Office Suite
Working knowledge of Microsoft Outlook
Good Organizational skills
Excellent Customer service and interpersonal skills
Ability to abide by Granite’s Code of Conduct on a daily basis
Commitment to conduct Branch IT operations in a manner consistent with Corporate IT policies, procedures and standards
Practical knowledge of standard business practices
Ability to work both collaboratively as a team player and independently as required
Demonstrate a high degree of patience with an ability to work with all levels of management and staff
Ability to learn new technologies and systems quickly
Demonstrate strong time management skills and consistent follow through
Travel to plants, satellite offices and job sites may be required occasionally with some extended daily and weekend hours

142

Associate IT Technician Resume Examples & Samples

Resolving level one and two end-user problems
Install, upgrade, troubleshoot and repair desktop computers and peripherals in a networked environment
Creating and supporting user accounts & maintenance
Installation and support for game development consoles
Supporting Central Tech groups in their endeavors
Working with Corporate IT to resolve issues

143

IT Technician Resume Examples & Samples

Receive, record, resolve and follow up on end-user problems or system malfunctions with desktop and portable computers and peripheral equipment and application software
Maintain records of problem reports, resolution and follow-up in the IT helpdesk software application
Must be a minimum of 21 years of ag
Bachelor's degree (B.A. /B.S.) in computer technology or related field from four-year college or university; one to two years related experience or training; or equivalent combination of education and experience, preferred
Must be highly proficient in all Microsoft applications (Excel, Access, Word)
Three years of work related experience in desktop computer support in a large network environment
Relevant technical certifications or documented vendor training is preferred
Additional demonstrable knowledge or experience in other IT related areas is preferred, such as IBM iSeries/AS400 operations; Microsoft SQL Server; Cisco LAN/WAN administration; and converged voice/data networks (VOIP)
Strong customer service and interpersonal skills are required
Must be a highly motivated self-starter who is eager to contribute to overall departmental and company success
Must be willing to share night-and-weekend on-call duty as part of the IT department team
Ability to define problems collects data, establish facts, and draw valid conclusions
Employee must be able to qualify for licenses and permits required by federal, state and local regulations
Employee could be exposed to an environment containing unrestricted second hand tobacco smoke
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

144

IT Technician Resume Examples & Samples

Maintain the process and implementation of the IT system for maximum efficiency and effectiveness
Define future requirements and coordinate with the Maintenance Manager for installing system improvements on the basis of technological developments
Maintains system with provision for continuity of operations during any disaster recovery if other emergency situations
Maintain, implement and commission software on PLC and PC based automation systems with particular focus on Advanced Process Technologies and Automation Systems networks
Provide engineering skills to support the development of processes, networks and network management systems
Provide technical computing skills to assist the implementation of intranet strategies
Maintain an up to date personal engineering knowledge of advances and trends in technologies
Willingness to be on call and to work long hours if necessary in case of serious network malfunction
Good understanding of existing network programs and capabilities
Ability to work side-by-side with maintenance
Display a willingness to learn
Computer Science Degree preferred but not required
Drug testing / background must be cleared

145

IT Technician Resume Examples & Samples

Attains exposure and knowledge of Sirius’ Service Desk, IT Operations & Infrastructure, Application Development, and Application Administration and Support areas
As directed, assists with tasks in the above areas
Develops and demonstrates traits consistent with business-focused IT Services that is customer-driven
Performs other duties and projects as needed to support the team

146

Junior Shipboard IT Technician Resume Examples & Samples

Perform diagnostics on local and shipboard Active Directory Replication
Conduct server maintenance, backup and restore as required
Perform documented troubleshooting and disaster recovery of all servers
Maintain domain accounts for local and remote users
Perform remote diagnostics on shipboard servers
Provide assistance to shipboard personnel in response to trouble calls assigned by the MSC Global helpdesk
Support MSC Integrated Ship Network System (ISNS) Common PC Operating System Environment (COMPOSE) equipped ships in the importing and exporting of comma separated value (CSV) files, e.g. SimpleSync

147

Entry IT Technician Resume Examples & Samples

Working knowledge within IT
Education in IT related field , passion for new technology
Desire to work with cutting edge technology and hardware

148

IT Technician OVO Resume Examples & Samples

Support all tour employees with incidents, requests and IT requirements
Act as technical reference with regard to all Cirque computer systems
College-level diploma in IT or a related field
Minimum five years’ relevant experience, preferably in a touring environment
Excellent proficiency using Microsoft Windows XP and 7, Microsoft Office 2007 and 2010, and Symantec Antivirus
Knowledge of a server environment and management of its components (routers, access points, switches, VLAN, VPN, DHCP and DNS)
Flexibility, self-reliance and good team spirit
Ability to quickly adapt to unexpected situations, variable schedules and tight deadlines
Fluency in English, spoken and written, essential; fluency in French an asset
Availability to tour full time and work in foreign countries

149

IT Technician Resume Examples & Samples

2+ years practical experience in hardware/software technical support position
Networking and communication understanding
Microsoft Windows operating systems (Win7, Win10) software installation, configuration and troubleshooting
Apple MACOS systems
Being good with difficult callers and good customer care skills
Autonomous, organized, teamwork spirit
Good English (spoken and written)

150

IT Technician Resume Examples & Samples

Provides support to all retail locations and departments to include technical computer related problems, networking and peripheral communication issues reported by store managers and/or district managers. This includes fuel dispensers, computer hardware, EPOS hardware, networking hardware as well as the operating systems and back office PDI/RMS software. Requires working directly with store and Retail Accounting personnel in all levels. Travel required on an as needed basis. Monitoring store network connectivity and addressing outages. Will be subject to on-call scheduled and unscheduled events
Assists in projects, work, to include new locations by installing hardware and software on all equipment needed to create a complete store. Assist in software upgrades to EPOS equipment and back office PC's at over 260 retail locations. Travel required on an as needed basis
Performs other related duties as assigned or requested. Must have strong organizational skills in order to maintain equipment inventory, rotate stock and track mileage
Must be able to learn and complete certification on all Gilbarco EPOS equipment and peripheral equipment as needed
Will need to be able to quickly and effectively trouble shoot and correct all revenue generating issues in order to minimize impact to retail locations in a 24/7 environment
Minimum one week after hours on-call and one weekend a month on-call required

151

Junior IT Technician Resume Examples & Samples

Good understanding of desktops, pc and laptop
Good analytical skills and ability to solve technical problems across different platforms
Team player and excellent interpersonal skills
Ability to demonstrate effective communication skills, both written and verbal, to all levels within the organisation
‘A’ level or equivalent in a related field e.g. Information Technology
Ideally certified industry courses e.g. MCP, MCSA or similar
Ideally experience in remote deployment technologies (SCCM, LANDesk etc)
Ideally experience in Supporting users in a Citrix environment
Experience of supporting Microsoft Office, Outlook or Lotus Notes
Full UK driving License

152

Senior IT Technician Resume Examples & Samples

Resolve computer related problems reported by Retail SBU including hardware, software, and as well as the operating system
Make decisions on personnel actions hiring, terminations and promotions, etc. Assign personnel to project and direct their activities. Reviews and evaluates work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and method
Support all Retail I/S equipment from simple repair to complex solutions using individual talents/or those of various vendors. Work on all moderately complex systems and software
Provide input to policy level directions regarding standards for Retail PC hardware and software products and applications. Study and project Retail IS PC and POS resources and allocations needed
Monitor and maintain appropriate inventory levels of hardware to support service calls and projects
Perform tasks, trouble shoots and repairs computer systems, peripheral equipment and POS systems located at sites in Arizona, New Mexico, Colorado, California, and Minessota
Assist in managing, troubleshooting and repairing credit card network issues software and hardware
Travel required to upgrade software and/or hardware on an as needed basis
Ensure all Retail IS Technicians are properly trained on all Retail applications and hardware

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IT Technician Resume Examples & Samples

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IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

Senior AV / IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

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IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

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IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

AV Technician / AV / IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

Local IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

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IT Technician Resume Examples & Samples

IT Technician Level Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

Local IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

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IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

IT Technician, Project Hire Resume Examples & Samples

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IT Technician Resume Examples & Samples

IT Technician Resume Examples & Samples

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a Resume

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Internship
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IT Technician Intern Summer Resume Examples & Samples