Knowledge Consultant Resume Samples

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T Smitham

Tom

Smitham

65945 Bogan Tunnel

Los Angeles

+1 (555) 331 5274

65945 Bogan Tunnel

Los Angeles

Phone

p +1 (555) 331 5274

Experience Experience

Los Angeles, CA

Workplace Knowledge Consultant

Los Angeles, CA

Hansen-Pacocha

Los Angeles, CA

Workplace Knowledge Consultant

Performs additional responsibilities as requested to achieve business objectives
Combines expertise in organizational development, workplace solutions, real estate/facilities, and design for the benefit of customers and Herman Miller. Provides full range of expertise and deep-dive consulting to customers in the areas of organizational development/human systems, employee engagement, real estate and facilities, design/work environment solutions, and analytical expertise based on quantitative studies of the work environment
Responsible for knowledge transfer to internal and external audiences via case studies, white papers, published articles and presentations, and may serve as keynote speaker in area(s) of expertise
Contributes to projects, initiatives, and service line development. Consistently and regularly applies new knowledge in customer engagements. Monitors market trends/conditions and ensures Herman Miller is the industry leader on relevant leading edge best practices
Conducts activities in support of multiple/large projects; typical assignments provide exposure to the most complex customer activities
Manages vendor relationships and performance. Identifies, develops relationships, obtains vended services, and ensures timely completion and quality
Achieves and maintains technical proficiency. Attends technology specialist, ergonomic, and evolutionary workplace training sessions; coordinates and leverages learning efforts with others at Herman Miller that are responsible for similar programs and processes in different regions/markets

Dallas, TX

Knowledge Management Consultant

Dallas, TX

Hegmann and Sons

Dallas, TX

Knowledge Management Consultant

Proficient and flexible in balancing multiple and changing priorities in a demanding, deadline driven environment
Consult with experts inside and/or outside the business unit regarding complex or unusual transactions and developments concerning area(s) of expertise
Contribute to capturing and documenting knowledge generated by UNCDF-MM4P in Uganda (40%)
Contribute to the networking and knowledge sharing among the UNCDF MM4P partners in Uganda (10%)
Participate in User Acceptance Testing (UAT), identify potential processing gaps/ impacts and recommend alternative solutions
Deliver targeted insights using internal knowledge and external sources
Provide input and analysis into the continuous improvement of business processes and procedures, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes

present

Phoenix, AZ

Knowledge Help Consultant With Fluent Spanish and

Phoenix, AZ

Lockman-O'Reilly

present

Phoenix, AZ

Knowledge Help Consultant With Fluent Spanish and

present

Reinforces and promotes the self-service approach in alignment with the Awareness & Learning team
Seeks to continuously improve helpdesk procedures and guidelines
Adheres to service levels, policies and standards related to the knowledge helpdesk function
Helps identify helpdesk trends and usage to address future strategic projects and activities within the knowledge organization
Works collaboratively with IT to locally manage technical vs. knowledge enquiries to ensure quality customer service through the seamless transition of enquiries and reduced duplication
Builds and maintains productive, collaborative relationships, e.g., other helpdesks
Participates in the design and delivery of Awareness & Learning programs to support the deployment of community and enterprise-wide knowledge tools and services

Education Education

Bachelor’s Degree in Interior

Emory University

Bachelor’s Degree in Interior

Skills Skills

Basic knowledge of some modern programming languages e.g. Java, JavaScript (NodeJS), C#, Scala, Ruby, Python, Go, Fiori, SAP HCP etc
Ability to understand business scenarios and contexts and connect them to applicable technical concepts
Technical ability and interest in complex programming tasks, software architecture and best practices
Willingness to dive into technical detail, experiment, configure and demonstrate technical concepts
Basic understanding in Agile software development is
Good story writing skills
Former teaching or software development experience is a big
Experience in XML, HTML, source code reading
Experience working or developing microservices or ecommerce platforms

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Consultant, Client Knowledge & Insights Resume Examples & Samples

The consultant will support the Insurance division consisting of Home, Auto, Travel, Life, Health, Creditor, Wealth Management and Business Insurance with the main focus on the Life and Health Insurance business. The consultant will also have the opportunity of working on various banking products
The consultant will be involved in solving exciting business problems related to acquisition, cross-sell, up-sell, lapse, retention, test and learn and optimization strategies to impact overall profitability of the business. The work involves performing analytics and strategic reporting at the client, product as well as campaign level
Reporting to the Engagement Manager, the role of the Consultant is to support the engagement team as well as the business to drive analytics and research to support key business objectives. The Consultant will collaborate with experts in CKI, marketing, product management, pricing and client strategy and must maintain strong relationships with business and internal partners
Responsible for supporting all aspects of the client engagement including discovery, design, development, and delivery of analytical solutions in order to impact decision making and business objectives to the full satisfaction of our business partners
Defines analytical objectives, sources relevant data, performs in-depth analysis and presents clear, concise and actionable insights to stakeholders in a timely, accurate and effective manner
Works closely with internal partners to identify revenue enhancing and cost saving opportunities at the client, portfolio and campaign level to support business imperatives
Collaborates in a cross-functional team environment to help develop and evolve strategy and ensures appropriate measures of success are established and implemented to evaluate performance
Applies test and learn methods and performs statistical analysis (significance tests, segmentation, regression, decision tree etc) where needed to optimize campaigns and data driven strategies
Applies available CKI assets (predictive models, marketing research etc) in innovative ways to improve performance
Develops and maintains executive dashboard and pulse reports and provides regular commentary highlighting key trends and insights
Reviews and supports business cases, campaign design documents and develops analysis plans clearly defining how the analysis will be used to impact the business
Supports manager in planning analytics calendar deliverables and maintaining a forward looking view of key deliverables
Commits to self-development by creating and executing a personal development plan focused on enhancing hard and soft skills
Ensures that all departmental and organizational guidelines, policies, procedures, values and behaviours are followed to meet business goals and to minimize operational, reputational and legal risk for initiatives

Knowledge Help Consultant With Fluent Spanish and Resume Examples & Samples

Reinforces and promotes the self-service approach in alignment with the Awareness & Learning team
Takes direction from multiple functions, including Awareness & Learning
Must be able to judge the difference between self-service and non-self-service requests
Able to multitask and manage competing priorities to deliver quality work every time
Adapts to constantly changing work requirements while assimilating new information, analysing it and effectively applying it
Quickly defines problems, collects input, conducts assessments, draws conclusions and problem solves

Assistant Manager EYK KAA Knowledge Help Consultant Resume Examples & Samples

Active participation in Team leader network to share knowledge and best practice amongst global team
Act as a global process owner and develop subject matter expertise in an aspect of managing and developing our service e.g. technology and telephony standards, knowledge and enablers, training and skills, continual improvement/quality, measurement
Customer Service skills and attitude – ability to listen, translate client requirements into solutions, problem solve and coach customers using a variety of channels; resolving conflicts and escalating as appropriate
Self-starter, able to manage time productively and multi-task in in a fast-paced environment. Display flexibility needed to succeed in a muti-aspect role
Interest in knowledge management and helping EY staff interact and share knowledge
5+ years’ experience in a knowledge, customer service, training or communication role with a proven track record
Proficiency in MS Office Lotus Notes and SharePoint is preferred but not essential
Experience with online research databases and websites, business information tools and corporate intranets is preferred but not essential
Education – Bachelor’s degree in a related discipline or equivalent work experience
Good verbal/written communication and presentation skills, specific experience developing or delivering training is preferred but not essential
Proficient in business English and the local languages (where applicable)

Knowledge Management Consultant Resume Examples & Samples

University degree/college diploma or equivalent work experience
5 to 7 years of related experience
Solid knowledge of Lean process improvement methodology
Solid knowledge of process and/or project management
Solid knowledge of standard desktop applications used by the business unit
Strong knowledge and understanding of the business unit’s key products and services, processes and controls
Solid understanding of the business unit’s risk and regulatory requirements
Solid knowledge of departmental systems and applications
Solid understanding of internal business partner’s business, services and organization
Strong investigation skills
Good change leadership skills
Service and relationship management skills
Good coaching, mentoring and training skills
Strong process-writing skills
Strong written and oral communication skills

Knowledge Help Consultant With Fluent German Resume Examples & Samples

Discuss internal customers' knowledge needs and discern their requirements in order to triage queries appropriately
Work collaboratively with IT to locally manage technical versus knowledge enquiries: ensure clients receive the highest customer service, a seamless transition of enquiries and to reduce duplication
Contribute to operational effectiveness and service quality within a country or regional team e.g. plan help desk schedule collaboratively with colleagues to ensure adequate coverage, respond positively to customer feedback, coach junior colleagues as appropriate
Build and maintain productive, collaborative relationships with colleagues and external business partners
Act as a global Product Advisor for one or more knowledge tools – developing learning and enablement materials and acting as a subject matter expert for global team and point of escalation to vendor

Knowledge Help Consultant With Fluent Italian Resume Examples & Samples

Maintain knowledge of range of products and services, and provide effective coaching on both internal tools (e.g. social enterprise, collaboration, search) and external knowledge tools (e.g. Dow Jones Factiva and Thomson Reuters products)
Triage queries appropriately and champion EYs knowledge-sharing culture and self-service approach to knowledge
Willingness to travel (infrequent)
Manage/participate in projects related to the deployment, promotion, training or support of knowledge tools/services or that improve our internal operations
Partner with our training team to develop and deliver a variety of instructor-led training, coaching and eLearning
Seek to continuously improve the way we work

Knowledge Management Consultant Resume Examples & Samples

Collaborate with workgroup leadership to transform their work environment into a culture where there is a KM mindset, including
Work with internal stakeholders to identify knowledge transfer and documentation needs to develop and implement a strategy
Determine the appropriate KM practices and methodologies to implement as needed to meet business needs and priorities
Provide the structure and guidance needed to implement KM methodologies and practices that will result in a knowledge sharing culture
Identify KM Framework tools and KM technologies to effectively support knowledge-management processes within and between organizations
Bachelor's Degree or equivalent experience preferred (e.g., Bachelor's Degree in Knowledge Management)
Preferred Certified Knowledge Practitioner - CKP or eCKP and or Continuous Improvement Lean/Six Sigma certification
Financial services industry knowledge and experience preferred
5 - 8 years of KM industry and or Continuous Improvement experience
2 - 3 years of project management experience and proven ability to meet deadlines and balance multiple priorities
Demonstrated proficiency using Microsoft Office Suite of products
Experience working on enterprise-wide KM strategies, systems, processes and procedures
Strong organizational and strategic planning skills
Excellent content organization and writing proficiency
Excellent influencing, interpersonal, presentation, collaboration skills and ability to work effectively with teams
Possess excellent verbal and written communication skills with demonstrated persuasive project leadership and team building skills
Serve as an expert KM consultant to workgroup leadership
Demonstrated leadership abilities that include excellent organizational and communication skills, motivating teams, maintaining a strong customer focus
Build and maintain collaborative working relationships with management teams, subject matter experts and staff
Strong analytical skills and ability to creatively problem solve and recommend solutions to complex customer experience challenges

Consultant, Knowledge Management, Melbourne Resume Examples & Samples

Take a key role in populating, managing and enhancing an intranet based knowledge database
Identify, monitor, and disseminate current and emerging tax related developments and issues from various external sources (e.g. government, revenue authorities, courts, media etc) and internal sources relevant for our internal and external clients
Assist with the production of a national daily newsletter and various other internal and external technical and marketing communications
Assist with migration to new technology platforms and provide recommendations and guidance to Tax practice groups to create new sites or other online solutions
Assist with producing and maintaining user guides and developing better processes to improve efficiency, as well as analysing user statistics
Degree qualified with at least 2 years of experience working in knowledge management, information services or a similar role within a professional services environment
Strong written and verbal communication skills with the ability to work independently as well as part of a small team
Relevant IT skills including experience in SharePoint or similar; MS Office; Knowledge management system creation; Keen interest to experiment with text data analytics as well as using indexing for knowledge discovery
Experience or an interest in graphic design and video creation using software such as Camtasia (similar to iMovies)
Ability to modify existing html code at a level sufficient to fine tune the appearance of content; having the ability to understand and engage in information design and html development
Interest in learning about and having a broad ranging appreciation of tax law and practice

Knowledge Consultant Resume Examples & Samples

Create high-quality technical and functional training content in English
Basic knowledge of some modern programming languages e.g. Java, JavaScript (NodeJS), C#, Scala, Ruby, Python, Go, Fiori, SAP HCP etc
Excellent written and spoken English language skills (German is not required)
Experience in XML, HTML, source code reading
Ability to understand business scenarios and contexts and connect them to applicable technical concepts
Good story writing skills
Former teaching or software development experience is a big plus
Degree in Information Technologies, Computer Science, Business or other related field
Basic understanding in Agile software development is a plus
Experience working or developing microservices or ecommerce platforms
1+ year of proven hands-on experience in creating technical training content, writing documentation or similar

Knowledge Management Consultant Resume Examples & Samples

Assess firm knowledge needs and requirements (short-term or long-term)
Help firm prepare materials for Summits and Conferences
Support the creation and update of knowledge assets including: client updates, competitive intelligence, industry research etc
Maintain, manage and develop the firm’s knowledge infrastructure
Share best practices and tactical knowledge across offices, practice areas and teams
Mentor, coach and guide knowledge management team members
Engage and build relationships with firm members and leaders
Innovate and conceptualize new services that the KM group could provide
Coordinate with IT / Software Development / Data source vendors
Track progress and measure value of KM Team (quantitative/qualitative)
At least five years of relevant work experience
High motivation, good work ethic, maturity and personal initiative
Demonstrated people and organizational leadership skills
Ability to work in a fast-paced and often unstructured environment
Aptitude for and enjoyment of leading teams

Knowledge Management Consultant Resume Examples & Samples

Contribute to capturing and documenting knowledge generated by UNCDF-MM4P in Uganda (40%)
Manage the packaging and the dissemination of the knowledge generated by the programme in Uganda (30%)
Contribute to the networking and knowledge sharing among the UNCDF MM4P partners in Uganda (10%)
Support the organization of conferences, Workshops and Information Exchanges (20%)
Contribute to capturing and documenting knowledge generated by UNCDF-MM4P in Uganda.Result: MM4P has documented the learnings of its activities in Uganda in a variety of formats that match the different activities (research, technical assistance and grants) the programme team carries out in Uganda
Define and agree with the project teams on the best way to document learnings from new projects, contribute to the definition of the learning questions of each activity
Ensure each project team has documented and captured learnings from projects currently running
Establish and maintain a calendar of projects in Uganda with a specific focus on all related KM activities (events, publications, videos etc) per project so as to ensure knowledge is captured for future reference
Follow up the documentation process with project managers to ensure the documentation meets minimum quality standards for future usage in publications or blog posts
Ensure projects are documented visually (photo and/or video)
Ensure all reports and visual elements are stored in an appropriate manner and according to the filing systems of the programme
Manage the packaging and the dissemination of the knowledge generated by the programme in UgandaResult: MM4P has published a series of publications (briefing notes, blog post, research reports) and videos about its activities in Uganda. These products position MM4P as a lead practitioner in digital financial services
Manage the production process all KM outputs for Uganda working with the project teams, relevant operations units, authors, editors and vendors
Create and maintain a planning of production to ensure the timely delivery of all KM outputs for internal and external usage
Extract key findings from project reports to draft shorter versions (2 pagers or presentations) for events and draft blog posts and press releases to disseminate these learnings and promote publications
Ensure that branding of each publication is consistent with UNCDF branding guidelines and the programme funders’ requirement
Provide training as need be on knowledge products and knowledge sharing tools to the programme team
Contribute to the networking and knowledge sharing among the UNCDF-MM4P partners in Uganda.Result: MM4P Uganda is viewed as a reliable, organized, and transparent source of information and takes the lead on sharing information with stakeholders
Maintain list serves and contact databases for partners and other stakeholders by ensuring the teams shares on a regular basis all project and other related contacts for the programme
Support MM4P Uganda Conferences, Workshops and Information Exchanges.Result: MM4P has held results-oriented events in Uganda that receive consistent positive feedback from participants during which action items are pursued
Contribute to brainstorming on creating participatory, knowledge enhancing workshops and events
Support the MM4P team on coordination, organizational details and procurement issues related to events
Manage guest lists, invitations, organize the creation of information packages, letters of invitation relevant to upcoming events, work with the relevant operations staff
Assist with on-site advance preparations for events
With team members, assist in contracting speakers or facilitators, as necessary
Ensure that all materials and presentations are available on time, shared with participants and accessible (including on the UNCDF website)
Assist in the drafting of conference / workshop proceedings, lessons learned reports, preparation of project accomplishment reports and other knowledge products
Develop action item follow up list from conferences and workshop to ensure that expected results are met
Ensure that participants have shared their feedback on workshops/event according the standard format used by the programme, analyse and provide feedback to teams
At least 6 years of progressively responsible experience in communication, development or other relevant field is required at the national or international level
Exposure to financial inclusion projects and activities in LDCs
Experience overseeing and conducting the communication of projects with a financial inclusion component
Experience in coordinating technical writing assignments
Financial proposal for the full assignment outlining the total professional fee (including professional fees, per diem in Kampala, Uganda) other professional expenses (such as insurance, taxes, etc.), duty travel (return ticket from country of origin to Kampala, Uganda). Available at http://procurement-notices.undp.org/view_file.cfm?doc_id=29916)

Workplace Knowledge Consultant Resume Examples & Samples

Combines expertise in organizational development, workplace solutions, real estate/facilities, and design for the benefit of customers and Herman Miller. Provides full range of expertise and deep-dive consulting to customers in the areas of organizational development/human systems, employee engagement, real estate and facilities, design/work environment solutions, and analytical expertise based on quantitative studies of the work environment
Learns, maintains, and delivers service offerings, leading a full range of performance environments services for customers; including visioning, space utilization services and analysis, pre/post-occupancy workplace evaluation, place mapping, financial modeling, survey data, report creation, synthesizing complex data, developing comprehensive recommendations for customers, and change management
Leverages intellectual capital to position Herman Miller as the thought leader regarding the workplace. Aligns with the Herman Miller Sales Team, the local dealer, and other internal groups to recommend services as required
Participates in or may lead client presentations and project meetings providing leading edge expertise on a variety of topics that enhance the customer experience. Engages with customers to identify needs
Responsible for knowledge transfer to internal and external audiences via case studies, white papers, published articles and presentations, and may serve as keynote speaker in area(s) of expertise
Contributes to projects, initiatives, and service line development. Consistently and regularly applies new knowledge in customer engagements. Monitors market trends/conditions and ensures Herman Miller is the industry leader on relevant leading edge best practices
Maintains the Performance Environments brand integrity and consistency in all content and deliverables
Leads the consulting portion of all engagements; accountable for building a sound business proposal, including income and costs estimates, writing contracts, and achieving margins. May write comprehensive customer reports
Cultivates strong relationships, identifies or develops new customer solutions, and delivers customized versions to meet specific engagement requirements. Translates information from Marketing, Research, and other internal groups into work environment solutions for customers
Develops customer deliverables in a creative and effective format with little oversight; providing leadership guidance on associate level work
Conducts activities in support of multiple/large projects; typical assignments provide exposure to the most complex customer activities
Manages vendor relationships and performance. Identifies, develops relationships, obtains vended services, and ensures timely completion and quality
Conducts strategic planning, links engagement goals to client's business objectives, and creates buy-in for deliverables
Achieves and maintains technical proficiency. Attends technology specialist, ergonomic, and evolutionary workplace training sessions; coordinates and leverages learning efforts with others at Herman Miller that are responsible for similar programs and processes in different regions/markets
Manages within assigned expense budget
Participates in or may lead cross-functional assignments
Provides professional mentoring to less experienced team members
Maintains Herman Miller data collection/analytics systems as appropriate
Performs additional responsibilities as requested to achieve business objectives

Knowledge Management Consultant, Uncdf MMP Resume Examples & Samples

Experience in overseeing the communication of projects related to financial inclusion, economic development or other issues pertaining to the sustainable development goals (SDGs)
Fully proficient computer skills and use of relevant software and other applications; web design and/or maintenance
Experience in overseeing document and report production, print and electronic publishing
Preferably experience in branding, communications and experience in media relations, graphic design and video production
Ability to manage events, oversee contributions of other actors
At least one year of experience in the field of communication for non-profit organizations and/or companies, including analyzing results is mandatory. This should include professional experience with social media channels, particularly Twitter, LinkedIn and Facebook, including knowledge of monitoring tools
At least one year of professional experience in writing and editing outstanding social media content, blogs and media products is mandatory
Knowledge of digital payments, financial inclusion and/or international development is mandatory
Awareness of social media communication behaviors in emerging and developing countries is desired
Experience working in a multi-cultural environment is desired
Timeline: 01 February 2017 – 31 January 2018
Location: Brussels, Belgium
Total Number of Working Days of the Assignment: 264 working days (1 year)
Cover letter with a summary statement of competencies in relation to the TOR

Knowledge Management Consultant Resume Examples & Samples

Complete specific knowledge management activities pursuant to the ACPIS work plan and build relations with external professionals and institutions, UN system agencies in support of knowledge sharing and management
Support Country Offices (COs) in Knowledge Management such as accessing internal knowledge and experts through Teamworks; advise on the application of knowledge and expertise; provide hands-on guidance on KM tools; and identify COs’ KM needs and provide useful solutions and tools
Provide advisory services and quality assurance on Knowledge Management to the UN System, as well as define needs for the development and implementation of products and services
Provide ad hoc support to Policy Advisor of ACPIS on internal knowledge sharing meetings, performance metrics and other events/activities
Support the knowledge management strategy in providing strategic input into the development of the strategy on knowledge management and advocating for adoption and implementation of the strategy including standard products and services
Assess and codify the impact of ACPIS knowledge management work
Assist the knowledge management strategy in preparing training and outreach material on Knowledge Management
Undertake other tasks as assigned
Demonstrated collaboration and knowledge management experience; knowledge of the democratic governance work of UN agencies
Ability to carry out high-quality research and writing with demonstrated research, analytical and writing abilities; especially ability to write clearly and convincingly, adapting style and content to different audiences and to speak clearly and convincingly
Ability to produce high quality inputs and outputs and in a timely manner while understanding and anticipating the evolving client needs
Effective web and Internet skills (knowledge of web language, software); knowledge of database systems and other IT applications. Uses information and internet technology applications effectively as a tool and a resource
Effective organizational and administrative skills; and ability to work independently
Sound judgment and the ability to manage competing priorities
Master’s Degree in International Relations, Economics/Management, Development Studies or related field
Minimum 2 years’ experience in programme activities for UNDP or another international organization preferably in a capacity that involved work related to Knowledge Management and practice area issues with a focus on UNDP’s practice policies
Excellent computer skills and experience using the Internet and web based applications. Advanced knowledge of excel or other statistical software
Proficiency in the usage of computer and office software packages including social media and web 2.0 platforms

Knowledge Management Consultant Uncdf Uganda Resume Examples & Samples

Manage the writing, design and the dissemination of the knowledge generated by the programme in Uganda (30%)
Follow up the documentation process with project managers to ensure the documentation meets minimum quality standards for future usage in publications
Establish and maintain a calendar of projects in Uganda with a specific focus on all related KM activities (events, publications, videos etc) per project
Write papers and articles/blog post based on the documented results, best practices and lessons learned by each project
Motivate Uganda team members to contribute to blogs and ghost write blog pieces on project to ensure at least one blog post is produced per month
Brief vendors on video projects and monitor such productions on behalf of the team to ensure video production match the quality standards required by UNCDF and its funders
Ensure that branding of each publication is consistent with UNCDF branding guidelines and the programme funders’ requirements
Manage the dissemination of the publications and videos produced in Uganda through the channels used by the programme on a global level i.e. ensuring the publications are uploaded to the website and disseminated via the programmes Newsletter, twitter account etc
Contribute to the development of the programme’s offline and online community of practice in Uganda by curating content relevant to the partners and identifying topics to stimulate conversation and exchanges of best practices among partners
Identify opportunities for scholarship or sponsorships for MM4P’s partners, help match events and partners, coordinate logistics and registration of partners with the operational team
Ability to oversee communication of projects related to financial inclusion, economic development or other issues pertaining to the sustainable development goals (SDGs)
Ability to translate complex ideas and technical concepts into plain and snappy language
Ability to listen and collaborate with a wide range of players, to work independently, being pro-active and taking the initiative
Ability to manage new media and share that knowledge with other
Proven ability to conceptualize, plan and execute ideas
At least 6 years of progressively responsible experience in journalism and communication in the relevant fields of development and financial inclusion
Experience in overseeing and writing publications and articles for internal and external audiences as well as coordinating technical writing assignments
Experience working with international organizations, developing country governments, donor agencies, and/or NGOs and other civil society groups engaged in diverse sectors of international development
Experience in branding, communications and experience in media relations, graphic design and video production
Experience in organizing events
Completed and signed P11 Personal History Form with names and current contacts of 3 referees (available from http://sas.undp.org/documents/p11_personal_history_form.doc)
Signed financial proposal for the full assignment outlining the total professional fee (including professional fees, per diem in Kampala) other professional expenses (such as insurance, taxes, etc.), duty travel (return ticket from country of origin to Kampala, Uganda). The form is available at http://procurement-notices.undp.org/view_file.cfm?doc_id=29916)

Claims Knowledge Management Consultant Resume Examples & Samples

Assist with the implementation of the knowledge management strategy
Responsible for ensuring content adheres to defined and documented standards and guiding principles
Partners with content owners to determine the best way to present information to end-users and ensure both readability and searchability, while identifying ways to support embedding knowledge management into existing processes and strategies
Supports the knowledge repository strategy that ensures a searchable, organized and single source of truth without duplication or redundancies
Ensures consistent look and feel, and modern delivery/standards of all content and resources
Creates and designs modern education, just in time learning and training content within the publishing platform
Coordinates the quantity and quality of the content that is being introduced into the system, ensuring proper content review protocols are executed which includes subject matter expert, risk management and legal content reviews
Responsible for knowledge quality including various processes and standards (content, design, intake, maintainence)
Monitors metrics and provides reports, as well as enhances content based on data
Responsible for onboarding and training new users, and growing engagement and training support
Collaborates with subject matter experts and stakeholders to identify areas of opportunity and gaps in the knowledge flow, including scanning the working environment of the Claims employee group for potential sources of knowledge/content that would optimally exist via integration into the knowledge management system
Bachelors degree or related experience required
Experience working on enterprise-wide knowledge management including strategy, systems, processes and procedures
Experience with technical writing, corporate communications or content development and or editing is preferred
Experience with professional graphic design software and strong technical literacy (computer software (beyond Microsoft Office), HTML, etc.)
Strong understanding of evolving technology and communications platforms including web, social, and analytics
Interest in modern internet technologies (blogs, articles, interactive content, communities, etc.) and modern design
Works on an iterative, creative and agile team
Experience in working with a knowledge management platform provider/vendor
Experience communicating complex technical content to a variety of audiences
Proven ability to balance multiple projects and initiatives with strong drive for results
Proven track record of delivery on time and within budget
Position is avaliable virtually

Knowledge Sharing Consultant Resume Examples & Samples

Work with Loss Mitigation management teams in both the Lewisville, TX and Shoreview, MN offices to understand the practical requirements and gaps in knowledge for current Loss Mitigation employees
Collaborate with Learning and Development to identify next steps to resolve gaps in training, as well as coordinate delivery of training material
Develop training material for leadership and core competencies, working closely with employee relations and legal, to assist onboarding process and development of talent
Provide timely insight to the business required compliance courses as well as line of sight to what's next
Maintain step by step resource guides regarding desk procedures for all Loss Mitigation departments and job roles
Meet with Loss Mitigation management 1x per month to provide status updates to key deliverables, as well as identify gaps in knowledge, define process changes, review process change downstream impacts, and provide line of sight to pipeline employee development opportunities
Provide monthly communication to the Loss Mitigation staff throughout all locations regarding upcoming development opportunities and insight to next career steps available to them *should work directly with onboarding specialist to develop these cadences
Submit all process change and legal requests within 2 week turnaround of original request
Perform 1x quarterly agent level skip downs with Loss Mitigation staff to identify educational pitfalls and potential gaps
Maintain step by step procedural guides for all Loss Mitigation employees
High School Diploma/Equivalent and minimum 8+ years of industry experience OR BS degree and minimum 4+ years of industry experience
Demonstrated ability to lead and motivate learners by appealing to the characteristics of adult learners
Demonstrated ability to assess training needs and results, translate job requirements into training requirements, and organize instructional material both during development and in presentations
Presentation skills suitable to all types of training like one-on-one coaching, in-the-field training, casual small group training, and formal stand-up instruction
Strong interpersonal skills and ability to interact with all levels of management
Proficiency with Microsoft Office products
Excellent communication, customer service and organizational skills

Knowledge Management Consultant Resume Examples & Samples

5 to 8 years of working experience as knowledge management consultant
Knowledge or experience in documenting processes and recommending new and/or modified processes as appropriate
Familiarity with processes on developing and delivering knowledge sharing programs and with the customer’s information infrastructure
Applicable experience in using analytic methods to review and evaluate company business practices and processes
Fluent in English and Mandarin
Strong self-learning ability and good team spirit
Hard work, strong responsibility, good initiative and cooperation
Familiar with TMT or ICT industry
Have project experience in a multinational environment
Fast learning ability and very excellent presentation skills
Have practical experience in consulting and planning projects (preferably related to Knowledge Management)
Work base in mainland China (preferably Shenzhen) or Hong Kong
Rapid shift to new environment

Knowledge Senior Consultant Resume Examples & Samples

Work proactively and communicate with subject matter experts, software developers, product managers and trainers to extract the right information to develop training content
Blueprint and implement an enablement strategy for different products within our portfolio
Design and create exercises for software development training
Set up (install), configure, customize and integrate different products from the SAP portfolio
Work closely with target audience to understand their needs while developing a training
Work across and as part of Agile teams to gain an in-depth understanding of the products and training requirements
Outline tutorials for end-users and developer guides
Storyboard instructional material
Understand complex technical concepts and functional business processes quickly and explain them comprehensively verbally and in writing
Manage all activities related to the release of training content
Degree in Information Technologies, Computer Science or other related field
Experience with: SAP Hybris Service Cloud (C4C), HANA, Fiori
Technical knowledge in few of the following: SAP ERP, SAP CRM, SAP Hybris Billing (former SAP BRIM), S/4 HANA, ABAPŸ(NGAP), SAP BYD (focus SFA)
Technical ability and interest in complex programming tasks, software architecture and best practices
Willingness to dive into technical detail, experiment, configure and demonstrate technical concepts
Ability to write in explanatory and procedural styles for multiple audiences
Experience working with cloud software products
Excellent written and spoken English language skills
Former teaching, software development or consultancy experience is a big plus
Experience integrating disparate systems – data integration or process integration will help
Experience in Agile software development
Project management experience is a plus
Familiarity with Activate or Hybris ALF
3+ year of proven hands-on experience in the field as consultant for one of the SAP products
Hands-on experience in creating technical training content, writing documentation or similar

Knowledge Management Consultant Resume Examples & Samples

Manage the maintenance, enhancements and ongoing growth of an internal knowledge management system working closely with a Functional Expert team to ensure standardization and alignment with the organizations knowledge management standards and strategy for all process and procedural documentation
Effective management of relationships with external vendor/s to ensure continued service delivery and customer satisfaction
Lead or participate in special knowledge management improvement and enhancement projects or initiatives and ensure alignment with organizational standards and strategy
Lead projects from initial analysis to final implementation ensuring appropriate change management strategies are recommended including training, communication and documentation
Act as a mentor and leader to OLC team members especially for knowledge management and technology
Introduce, recommend and promote technology based learning solutions
Facilitate learning to appropriate audiences, in a professional manner, in a variety of settings and locations including classroom training, workshops, live video/Web-ex training, coaching, guided self-study and hands-on E-learning
Regularly review and evaluate course delivery and material to ensure they meet client and learner needs and that standards of quality and effectiveness are maintained
Follow up with learners and stakeholders to measure program success and ensure learning transfer
Work with business partners to analyze current processes or develop new business processes to align with business strategies, recommend improvements/solutions, and secure sign-off from key stakeholders. Document all work and implement improvements
Work with business partners to scope all projects assigned, determine appropriate work breakdown structure, estimate time and resource requirements and identify risks and dependencies. Once planning is completed, implement solution
Collaborate and work effectively with other team members and business partners to achieve expected outcome. Demonstrate and follow best practices to ensure a high level of consistency and quality of work
Post-secondary graduation or the equivalent work experience in a related field
5 – 7 years of Knowledge Management experience (technical writing, documentation/content management and policies/procedure documentation)
5 – 7 years’ experience in a customer service environment, preferably within the Financial industry
Experience and/or educational background in Adult Learning
Proficient in the use of all Microsoft Office products
Experience using a content management platform, editing software and help authoring tools preferred
Exceptional English composition, grammar and writing skills
Good consulting and analytical skills
Proven ability to establish and maintain good relationships with staff at all levels
Strategic thinker with the ability to problem solve and examine and recommend alternative concepts or approaches
Ability to work independently and/or in a team setting
Proficient and flexible in balancing multiple and changing priorities in a demanding, deadline driven environment
Strong technical knowledge of software applications and hardware LAN configurations
Facilitation and presentation experience, comfortable presenting in front of large and small audiences
Knowledge of instructional design principles, adult education and learning software
Previous experience writing policies and procedures
Exposure to process workflows, developing flowcharts and productivity improvement methodologies
Experience or exposure to Project Management methodologies and applying these to work projects
Familiarity with web based/e-learning training

Private Sector Knowledge Management Consultant Resume Examples & Samples

Develop knowledge sharing, and private sector engagement materials
Support UN Women country and regional offices to facilitate locally tailored private sector partnerships and resource mobilization strategies and initiatives
Conduct a consultative process for validation of the knowledge products
Mapping of UN Women’s Partnership with the Private Sector National, Reginal and local levels (31 June 2017)
Development of Knowledge Products on UN Women’s good practices on engaging with the Private Sector (July 2017)
Develop a Global Mapping of Private Sector – CSR partnerships on Gender Equality and Women’s Empowerment (31 July 2017)
Development of UN Women’s Private Sector Engagement Toolkit (31 August 2017)
Development of UN Women’s Private Sector toolkit for National Committees (30 November 2017)
Support UN Women’s Community of Practice on Private Sectors and Philanthropic (31 December 2017)
Proven track record in knowledge management
Knowledge of gender equality and youth issues
Outstanding communication skills (both written and oral)
Ability to eloquently articulate UN Women’s position
Proven networking skills, and ability to mobilize support on behalf of UN Women
Good negotiating and people skills
Knowledge and understanding of UN system and familiarity with inter-governmental processes
Very good organizational and time management skills
Ability to work under pressure, to follow deadlines and handle numerous tasks simultaneously
Very effective at multi-tasking and managing shifting priorities
Demonstrated ability to establish priorities and to plan, coordinate and monitor tasks to achieve results
Focuses on impact and results for the client
Minimum of 3 years of relevant experience in the field of advocacy/ fundraising/ business development/ proposal writing/ resource mobilization/ partnerships development
Minimum of 3 years of relevant experience in the areas of women empowerment / gender equality / youth engagement
Experience of working in developing countries is an advantage
Experience in the private sector is an asset
Familiarity with UN Women

Global Knowledge Consultant Resume Examples & Samples

First level university degree; advanced university degree preferred or degree in education
3-5+ years in a Credit/Collections related role within HP; demonstrated understanding of C&C policy, processes and systems
1-5+ years in a training development/delivery or equivalent role
5-10+ years’ work experience in general business role
Proven leadership, project/program management, consulting and change management skills
Superior written and verbal communication, negotiation, and resolution skills
Excellent computer skills
Superior prioritization skills
Superior influence skills
Confidence to uphold financial/compliance responsibilities to HP in the face of pressure to do otherwise

Parliamentary Knowledge Management Consultant Resume Examples & Samples

The second term of the Region and State Hluttaws started in early 2016. The turnover of elected MPs from the first Hluttaw was over 90 per cent. The many new MPs require insight into how an effective parliament functions and how they can approach their duties effectively. For this purpose UNDP conducts a professional development programme for all Region and State Hluttaw MPs
The programme takes the form of a self-study course for Region and State Hluttaw Members. It is based on the existing online course ‘Parliaments in Practice’. This course introduces principles and practices of parliaments and the work of an MP through 8 modules. (the course is available online at https://learn.agora-parl.org/course/view.php?id=2) The course consists of both text and interactive features, such as diagrams, exercises and a testing component, all of which enhance the learning experience. The course has been adapted to fit the context of Myanmar’s Region and State Hluttaws and is made available as an online course and a mobile phone application. Both are also available to available to the interested public free of charge
Under the professional development programme the course is being introduced to all 14 Region and State Hluttaws
The introduction of the course began with five roll-out sessions at the Mandalay, Kachin, Mon, Kayin and and Chin Region and State Hluttaws in 2016 and early 2017. The programme approach was successful in building ICT skills for MPs along with building their knowledge on the course material. Taking into account the lessons learned from the first phase of implementation, the programme will continue in slightly adapted form
The programme for the 9 remaining Region and State Hluttaws will be very similar to the first five sessions. The training will be held at the 9 Hluttaw premises and will include a technical tutorial for staff and MPs on accessing the course, a live demonstration of course content and functions for MPs, self-paced learning for MPs, and question and answer sessions for MPs, where they can discuss the course material and receive clarifications. The training team will be composed of the national consultant and ICT trainers who will be responsible for the delivery of the technical tutorials for staff and for MPs The team will be supported by UNDP programme staff
To present the course to Members and to facilitate discussions in roll out session at 9 Region and State Hluttaws, UNDP requires the services of an experienced national consultant

Parliamentary Knowledge Management Consultant Resume Examples & Samples

ICT, records management and core parliamentary record keeping. In 2017, the Hluttaw will launch the intranet and integrated website. This will require support to the Hluttaw to collect and prepare documentation for publication. The Hluttaw has requested support to develop English language versions of parliamentary documents including Agendas and Business Papers. These documents play a key role in promoting public access to information and informing the public of the work of the Hluttaw
Learning. Ensuring sustainability of Learning Centre programmes for MPs and staff. Capacity building activities require the development, management and dissemination of learning material, knowledge products and training guidelines in Myanmar and English. This supports the effective delivery of activities and helps ensure sustainability of training. In 2017 priorities are Training of Trainers programmes for Hluttaw staff and training programmes to develop the capacity in the Hluttaw to manage and administer the Learning Centre. Both programmes necessitate the delivery of effective knowledge products in English and Myanmar to ensure sustained results
International Relations. Developing skills of Hluttaw staff in interpretation and translation. A cadre of 36 Hluttaw staff were trained through the Learning Centre in 2016 to develop the language skills necessary to support international engagements of the Hluttaw. This group will now be supported to develop skills in interpretation and translation to ensure the Hluttaw develops internal capacity to engage with international support programmes and support activities across all areas of the UNDP/IPU AWP, helping ensure sustainability of UNDP support to the Hluttaw

Knowledge Management Consultant for the Share Project Resume Examples & Samples

At least 7 years of experience in research, analysis, monitoring and evaluation
Experience in writing, editing, publication management preferably having experience on knowledge management and story documenting
Experience in communication for development
Experience in shaping content of education policy to fit the audience, and/or knowledge of the Serbian education system and issues will be considered an asset
Excellent oral and written English skills required; Knowledge of Serbian is an advantage
Demonstrated flexibility and creativity in planning and problem solving
Work experience with UNICEF and /or other international organizations will be considered as an advantage

Knowledge Management Consultant Resume Examples & Samples

5+ years of experience with knowledge management and business process mapping or re-engineering in a consulting environment
5+ years of experience with data-gathering and analysis
Experience with Microsoft Office, including Word, Excel, PowerPoint, Project, and Visio
Experience with Microsoft SharePoint preferred
Possession of excellent organizational and interpersonal skills
Knowledge Management, Business Process Re-Engineering, and Change Management Certifications preferred, including CKM, Lean Six Sigma, CMAP, and LaMarsh Managed Change

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