Knowledge Management Resume Samples

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V Fahey

Vaughn

Fahey

607 Devan Lodge

San Francisco

+1 (555) 413 2628

607 Devan Lodge

San Francisco

Phone

p +1 (555) 413 2628

Experience Experience

Boston, MA

Knowledge Management

Boston, MA

Quigley and Sons

Boston, MA

Knowledge Management

Maintaining and helping to manage the weighting application and serving in a configuration management and quality assurance capacity
Improving and tailoring existing applications to communicate priorities
Operate in an effective manner within a fast-paced environment, multi-tasking and meeting simultaneous deadlines during short periods of time
Developing and maintaining comprehensive procedures and supporting documentation to manage applications
Build and maintain strong working relationships with diverse business groups in order to facilitate the adoption of the over-arching global content strategy
Involved in communicating internal procedural changes and training new team members
Co-manage a knowledge base for creating and distributing content used by internal teams globally across functions

Philadelphia, PA

Knowledge Management Manager

Philadelphia, PA

Parker-Kunde

Philadelphia, PA

Knowledge Management Manager

Defining and gaining approval on ADS’s Training vision and strategy
Help monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/opportunities
Turning the Training vision/strategy into action and manage execution through operations training managers
Maintaining Amazon’s high-bar for clear, concise, and trust-worthy Training content
Provide support for the establishment of communities of practice, including workshops, one-on-one guidance, and troubleshooting
Aligning ADS’s Training with Global initiatives and standards
Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements

present

Phoenix, AZ

Knowledge Management Lead

Phoenix, AZ

Homenick LLC

present

Phoenix, AZ

Knowledge Management Lead

present

Recommend Knowledge Management infrastructure for global Marketing Science team with inputs and solutions for all markets
Drive both internal and external training/education strategy from actual in person, video, self-learning, and external certification programs
Partner with key cross functional partners such as Product, Product Marketing and Global Marketing Solutions Training organizations
Collect feedback and questions from client/sales organizations and trainings and allow for this feedback to influence future research/studies and key investment areas for Marketing Science
Manage external vendors such as design resources to produce final training materials
Solid track record of inspiring action based on data-driven insights
Track record of operating independently, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner

Education Education

Bachelor’s Degree in Business

University of Memphis

Bachelor’s Degree in Business

Skills Skills

Excellent writing skills and ability to communicate effectively,
Strong teamwork skills and ability to also work alone
Strong communication skills and ability to communicate at multiple levels with multiple audiences
Co-manage a knowledge base for creating and distributing content used by internal teams globally across functions
Ability to develop briefing materials, administrative, and logistics support
Other knowledge such as Powershell, SSH, Cloud and SharePoint
The technical criteria (education, experience, and language [max. 80 points] and interview [max. 20 points]) will be evaluated for a maximum of 100 points. Only the top three candidates scoring 56 points or higher from the review of education, experience and language will be considered for the interview
Offers will be evaluated according to the Combined Scoring method. The technical criteria will be weighted at 70% and the financial offer will be weighted at 30%
Proficiency in the use of Microsoft Office Suite
Web development – knowledge of HTML/XHTML/HTML5, XML, CSS, Javascript, Jquery, Java, C#, ASP, JSP

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IT Knowledge Management Luxembourg Resume Examples & Samples

Analyzing, categorizing and resolving of application related incidents
Defining workarounds for known errors
Gathering, analyzing, storing, maintaining and sharing knowledge information (maintenance of knowledge DB)
Initiate pro-actively application and process improvements to avoid problems from reoccurring
Technical parameterization / customization of applications (not requiring access to source code)
Production interventions / data corrections / defined & standardized bulk uploads / ad-hoc data queries
Software Component Management
User Acceptance Test support
Release Implementation support
User Application Documentation creation and maintenance
User Trainings (for new users and for new software functionalities)
Minimum 3 years professional experience in the fund industry and in particular with fund NAV calculation
Excellent communication, interpersonal and organizational skills are required
High responsiveness and client orientation, high commitment to client service
Ability to work in a team as well as independently and under pressure
Willingness to learn in a fast paced environment
Good SQL knowledge
Profound fund administration know-how as well as GP3 know-how are a pre-requisite
Fluent in English. French, German and/or Luxembourgish being considered as an asset

Manager, Knowledge Management Resume Examples & Samples

3-5 years supervisory experience in a content management capacity as well as advanced skills in Excel and Access are preferred
Bachelor’s degree in Business, Computer Science, Management Information Systems, preferred
5 to 8 years as an Operations and Communications Project Manager, preferred
Or, in lieu of degree, 12 years equivalent experience in a similar function such as frontline communications or process management, required
Advanced project management skills: planning, prioritizing and goal setting
Advanced decision making and problem-solving skills
Advanced leadership and interpersonal skills
Advanced ability to manage multiple projects simultaneously
Ability to influence, persuade and negotiate
Ability to train and delegate to others; strong talent development skills

Knowledge Management, Atlas Resume Examples & Samples

Create and manage a knowledge platform for creating, distributing and managing content used by customers and internal teams globally across functions
Works closely with the Sales, Services and Marketing teams to create effective training resources (documents, videos, etc.) that enable customers to quickly use the product while identifying continuous improvements that will reduce support issues
Own structured training efforts including internal new hire training and ongoing product training of our sales and services team as well as content and delivery of scaled external training (webinars, in person forums, etc.)
Define and set the editorial standards in delivering content with the same consistency in style of language, use of visuals cues and prompts for a global audience
Use operational metrics for assessing quality and effectiveness in delivering targeted response to customers and internal users
Drives continuous improvement in learning and training content and mediums that best supports the effective dissemination of Atlas knowledge base to customers and internal users globally
Work closely with client services, product engineering and marketing teams to ensure documentation is technically accurate and effective in addressing the subject

Knowledge Management Manager Resume Examples & Samples

Create and update process, procedure or product documentation, maintaining documentation standards, styles and guidelines, as well as manage the online documentation process for multiple audiences, including field members. Influence business partners on the best way to present content and increase usability considering the applicable audience and desired business outcomes. Mentors and coaches others on the use of the tool
Support projects which drive process improvements within the business. Generally accountable for projects expected to have significant client impacts. Ensure project-driven change, updates to process or procedures and communications are optimized in the Knowledge Management Tool. Use structured methodology to analyze downstream impacts to all project changes. Consult with business partners to drive optimal timing, process and communications
Facilitate resolution of Knowledge Mgmt feedback. Prepare a thorough analysis of validity of correction, suggestion or ease of doing business idea. Identify and analyze all impacted areas and stakeholders and influence process change when necessary. Execute documentation or process changes in the Knowledge Mgmt tool. Trend feedback and make business recommendations. Present recommendations to Sr. Leaders
Pro-actively identify process improvement opportunities within the organization through dialogue with operational leaders and team members. Categorize process improvement opportunity and ensure alignment with Client Service strategy, Knowledge Management objectives and documentation best practices
Conduct quality assurance review of other team members work in the Knowledge Management Tool. Use published standards, styles and guidelines. Provide coaching to team members and use trends to recommend and facilitate proactive training opportunities for the team
Handle high-level, executive Knowledge Management escalations end to end. Research issues, provide status and resolution to Sr. Leaders. Ensure execution of resolution so that future issues do not occur
Demonstration of strong written communication skills and understanding of process improvement and documentation best practices
Excellent interpersonal and verbal communication skills to effectively gather information and disseminate facts and recommendations
Strong ability to gather and analyze data to develop facts-based conclusions and recommendations
Ability to work effectively with all levels of employees. Proven mentoring and coaching experience
Demonstrated enthusiasm for learning and developing creative solutions. Previous technical writing experience required
Product-specific or financial services industry experience

Knowledge Management Resume Examples & Samples

Strong technical background and experience
Web development – knowledge of HTML/XHTML/HTML5, XML, CSS, Javascript, Jquery, Java, C#, ASP, JSP
Client-side and server-side technologies
Search engine strategies and technologies
Other knowledge such as Powershell, SSH, Cloud and SharePoint
System architecture and integration
Implementations and support
Strong communication skills and ability to communicate at multiple levels with multiple audiences
Strong teamwork skills and ability to also work alone
Ability to effectively translate needs into solutions
Ability to work with and support a large and diverse audience
Ability to proactively identify and troubleshoot issues

Head, Consumer Knowledge Management Resume Examples & Samples

Develop and manage the KM strategy for Citi’s Global Consumer Bank, including integration of KM into other Citi platforms (.com, virtual agent, telephony). Develop the knowledge system roadmap, prioritize software enhancements and updates in coordination with IT leadership, program and project managers, desktop team, vendors and relevant stakeholders
Manage the Knowledge Management budget and develop the business case for additional resources and vendors in support of a Global implementation
Oversee the day-to-day activities for knowledge management team, including expansion of current capabilities, recruiting and team development, ensuring service levels and scorecard targets are delivered
Promote a strategic, integrated Knowledge Management direction by linking knowledge and information management policies and practices with organizational objectives
Oversee the process of content creation, ensuring that knowledge documents are completely developed, tested and available for customer-facing agent to use prior to product deployments, upgrades, or major changes and that Knowledge Analysts are on track with team and individual goals
Define and implement processes for obtaining and maintaining defined service quality levels related to the priority, accessibility, accuracy, and usability of the knowledge content as well as processes that maintain the optimum effectiveness of the knowledge base tool for the support organization
Research the KM industry’s changes and innovations and develop new processes and resources to make knowledge easier to use, create and manage
Minimum of 10 years people and process management
Minimum of 5 years senior experience in a technical support, technical writing, knowledge or content management function
Experience in leading the development of taxonomies, decision trees, data indexing, search engines and integrating knowledge management functions within a large organization
Prior experience leading global system design and deployment
Ability to translate end user needs into technical requirements
Experience in defining a strategy, translating that to business requirements, developing a plan, and executing upon that plan
Experience in process design and improvement
Ability to communicate effectively to both technical & non-technical audiences
Ability to work in a virtual team environment, across multiple time zones and countries
Adept at networking and building relationships with all levels of management and staff
Comfortable working in ambiguous and/or stressful situations

SME Knowledge Management Resume Examples & Samples

Play a key role in translating business requirements into detailed solutions, utilizing a mix of in-house and vendor systems
Consults with business unit partners to determine the most effective way to solve business problems or address business needs. May also work closely with business unit partners to define and review Service Level Agreements and to ensure services meet or exceed business needs
May also implement and help identify measures to improve applications stability and availability, sustain and improve cost efficiencies and productivity gains
Communicates with various business areas and outside vendors, consultants, and clients

Knowledge Management Resume Examples & Samples

Develop a global content process strategy and approach based on an in-depth understanding of the requirements and motivations of the various business segments, disciplines, and cultures
Apply a structured process analysis approach and methodology for capturing key tactical and strategic goals from stakeholder groups including, but not limited to, Operations, Legal, Compliance, and Risk
Define and maintain a set of over-arching core and support processes to govern all content lifecycle management-related activities across the various business segments, disciplines, and cultures
Ensure that core and support processes are governed by appropriate policies, directives, standards, etc
Build and maintain strong working relationships with diverse business groups in order to facilitate the adoption of the over-arching global content strategy
A broad, enterprise-wide view of the business and a strong appreciation of content strategy, content lifecycle management processes , enabling technologies, and governance
Proven ability to identify process interdependencies and resolve cross-silo redundancies
Proven experience in using a process improvement methodology such as Six Sigma, Lean, DMAIC, etc
Strong understanding of how to build and maintain process-related governance documentation including policies, directives, standards, and procedures
Experience using visual representations to depict process flows
Strong situational analysis and decision making abilities
Previous track record that demonstrates successful relationship development and management

Knowledge Management Resume Examples & Samples

Build and maintain content models and reuse strategies
Ensure the adoption/adaption of global writing standards, and identify and implement local standards where necessary and appropriate
Ensure content strategy fully supports business goals and objectives
Ensure content is written in a manner that strives for a high level of consistency, brevity, usability, and reusability
Facilitate the establishment of content quality programs within all functions, lines of business, and markets, ensuring quality both as part of the implementation project and long term
Define and maintain a set of over-arching roles and responsibilities that are representative of all stakeholders involved in the content-related activities
Must have a strong understanding of, and minimum 3 years experience in
Content modelling and the development of reuse strategies
Developing and deploying content quality programs
Writing for multiple channels, content types, and audiences
Customer needs analysis
Content analysis
Content usability
Structured writing techniques
Strong , interpersonal, influence, negotiation, organization, and communication skills

Knowledge Management Resume Examples & Samples

Possess a high level of analytical skills
Be skilled in working with multiple audiences with different skillsets
Be able to adjust communication to varying degrees (i.e., technical and non-technical conversations)
Have experience creating and managing use case and/or system documentation
Have experience with writing requirements
Have experience with writing test scripts
Have experience coordinating testing activities
Have a strong technical background
Knowledge Management exposure/experience preferred

Specialist Knowledge Management Temporary Months Resume Examples & Samples

Familiar with knowledge management
Write consistently and follow the agreed structure of the knowledge base
Able to distinguish between the core message and additional information
Experience in analysis of reports on global level and delivery of actionable input
Aware of the role of KM in the profit chain. Also familiar with the KM processes, definition of knowledge and ways to make knowledge accessible
Degree or Diploma in Communications, language studies or Knowledge Management area
Min 1 years’ experience with editing and preferably Knowledge Management (systems)

Manager, Knowledge Management Resume Examples & Samples

Proactively review all internal and external content to maintain a consistent message across all of Business Class in accordance with the writing style guidelines
Manage a team of content creators, overseeing their work and developing them in their content management skillset
Handle internal and external feedback, effectively researching suggested changes while revising current knowledge base applications when necessary
Work with subject matter experts across all of Business Class to review and approve content for all applications utilizing any knowledge base, ensuring that such content is accurate, error-free and of the highest quality possible
Identify and assist with establishing roles and responsibilities for supporting a KM environment and implement methodologies for sharing KM best practices across the entire community using Knowledge Management maps, virtual teaming, online meetings and other synchronous and asynchronous KM technology enablers
Assist in designing surveys, conduct recurring user experience sessions and act on findings
Apply knowledge management principles to the Knowledge Sharing Networks, Process Review Teams, or Working Groups as assigned and stay advised of knowledge regarding industry/market competition, including products, services and current offers
Work proactively and managing adherence to existing content strategy to validate expiring objects to ensure all content and taxonomy are accurate
Ensure Business Class communication strategy, writing style guide, website architecture, and available media is utilized to achieve optimal message consistency
Be a liaison with other departments such as Marketing, Product, Business Process and Learning and Development to maintain consistent and up to date messaging
Maintain a pulse on company initiatives and new technologies to assist in identifying impacts to existing content
Four-year college degree in the field of Communications, Information Science or related field, or related work experience required
6 plus months of previous supervisory/management experience required
A minimum of 2 years of experience in content strategy or content management required
Excellent verbal & written communications, editing, reading, researching and grammatical skills required
Certified in Knowledge Management from an accredited institution preferred
Solid understanding of flowcharts and structural guides preferred
Good working knowledge of billing systems and tools used by Business Class a plus
Working knowledge of all TWC Business Class lines of business a plus
Knowledge of and previous experience with HTML a plus
Previous experience in a call center environment a plus

Knowledge Management Lead Resume Examples & Samples

Partnering with teams across Global Marketing Science for ongoing development of training needs
Recommend Knowledge Management infrastructure for global Marketing Science team with inputs and solutions for all markets
Drive both internal and external training/education strategy from actual in person, video, self-learning, and external certification programs
Work closely with global counterparts to have deep understanding of needs in each market
Partner with key cross functional partners such as Product, Product Marketing and Global Marketing Solutions Training organizations
Collect feedback and questions from client/sales organizations and trainings and allow for this feedback to influence future research/studies and key investment areas for Marketing Science
Manage external vendors such as design resources to produce final training materials

Intern Knowledge Management Resume Examples & Samples

Support the knowledge editors in their daily tasks
Writing knowledge base articles using pre-definite formatting and style
Ensure correct communication with all parties involved in the knowledge content creation
Adapting existing knowledge content based on feedback from customers and colleagues
Know ways to make knowledge customer-focused
Fluent in English, both written and verbal. Additional language is a plus
Structured and accurate way of working
Excellent verbal and to the point writing skills
Enrolled in a university College or university degree with focus on communication or knowledge management

Senior Professional Knowledge Management Resume Examples & Samples

Links routine information in databases, historical records, and employee's knowledge base to the knowledge management portal to ensure company information needs are met
Develops and maintains moderately complex to complex knowledge assets/objects in web-based knowledge repositories leveraging templates and containers
Works with employees, teams, knowledge communities and expert groups to ensure appropriate work and experience is submitted for knowledge reuse
Five or more years of knowledge management or information management experience

Knowledge Management Resume Examples & Samples

Researching and analyzing user needs, preferences, and objectives
Studying how users consume content, both through navigation and search behaviors
Conducting focus groups with employees and internal stakeholders
The use of tools and approaches used to discern internal user behaviors and preferences
Information classification, taxonomies, and metadata schemas
Website navigation techniques that promote find-ability within internal systems
Using site metrics and user feedback to inform decisions
Search optimization
Conducting usability testing, evaluating results, and providing recommendations for improvements
Establishing user experience best practices and experience standards
Creating compelling storyboards, wireframes, simple working prototypes, and taxonomies of new experiences and enhancements in order to communicate changes and gather feedback
Understanding of Knowledge Management principles and practices
Bachelors degree preferred, or equivalent work experience required

Knowledge Management Lead Resume Examples & Samples

Create vision for establishing a knowledge management solution within Marketing Science by building consensus with leadership
Drive the organization and classification of cutting edge research projects from varying groups within the organization
Establish new communication programs to ensure the ability to share information and knowledge more fluidly fluidly across global Marketing Science team
Respond to changes and continue adapting and building in a constantly evolving environment where the process is fluid and creative solutions are the norm
Drive alignment and execution with cross-functional teams including operations, sales and engineering

Knowledge Management Resume Examples & Samples

Co-manage a knowledge base for creating and distributing content used by internal teams globally across functions
Work closely with support teams, product teams, marketing and instructional design to create effective training resources (documents, videos, webinars, e-learnings, help content, etc.) that enable customers to quickly use the product while identifying continuous improvements
Own structured training efforts for our technical support teams such as new hire training and new product response readiness Work with product and engineering teams to cross educate them on advertiser and publisher monetization business models Drive continuous improvement in learning and training content and mediums that best supports the effective dissemination of the knowledge base to customers and internal users globally
Work closely with support teams and product engineering to ensure documentation is technically accurate and effective in addressing the subject

Knowledge Management Resume Examples & Samples

5+ years Branch or Call Center Experience (Retail, Cards or Mortgage)
Technical and procedure writing experience required
Detail oriented with strong analytical and probing skills
Strong interpersonal, organizational and time management, and attention to detail skills
Team oriented, accountable, self‑motivated, & disciplined
Proficient with MS Office Tools and SharePoint
An understanding of HTML is preferred

Knowledge Management Resume Examples & Samples

Serve as Business liaisons for Source 2.0 (policy procedure knowledge base) and the Retail Bank intranet website
Consult with the business and management to define a need or problem
Significant impact in terms of project size by influencing decisions through advice, counsel and/or facilitating to others
Conduct project meetings and propose best method to present content
Applies in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business
Serve as procedure writing coach to supported businesses and KM-D team
Applies writing skills to include role of editor and apply strategic vision
Conduct user focus groups, studies and surveys to obtain and knowledge data
Analyze complex data and identify trends to advise on or recommend business improvements and customer solutions
Uses broad discretion in developing solutions for supported business
Applies project management skills with short and long term projects simultaneously
Define scope and objectives for new site functionality or enhancement of site content
Collaborate and assist in the design of the front end user interfaces and interactive tools
Compile and prepare summary of findings for Management and Business Owners and aide in implementation of process improvements
Coordinate with management to determine project and task resource assessment, sizing, prioritization and timelines
Involved in communicating internal procedural changes and training new team members
Advise KM-D staff on complex issues when proper course of action is not apparent and direct research actions to ensure timely resolutions of issues
Ensures the quality of tasks provided by self and others on team
Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results
College degree preferred or equivalent experience required
5-7 years Bank branch or banking call center experience
Procedure and technical writing experience, 2 years minimum
Strong interpersonal, organizational and time management skills
Proficient with MS Office Tools, SharePoint
Strong Leadership and Project Management skills

Knowledge Management Services Resume Examples & Samples

"Own" all online content management for the Industry, including intranets (DNet and DR), Knowledge Asset Management (KAM) and account team sites
Work with Industry Leaders and program contacts on assessing current and future content needs
Bring innovative approaches and tools to practice area content management and use
Focus on content health, usability and consistency of sites across practice area
Leverage the best Deloitte systems and technologies available
Manage longer-term projects, such as site refresh
Develop and leverage practice area relationships, integration and content sharing
Collaborate across practice areas to ensure consistency of user-experience and connection to common areas of interest; figure out how to collaborate and create joint products
Interact with the delivery teams and along with the Delivery Lead, drive/oversee the execution of Industry content management projects
Support access to industry insights and key practice information through ownership of the industry intranet portals and development of related knowledge collections/package content (e.g. sales support toolkits, key issues, hot service offerings)
Provide input towards continual refinement and evolution of knowledge plans and strategies. Also assist in transforming key information and intellectual capital into value, working in partnership with each Sector Knowledge Leader
Set up and support Industry communities and collaborate through seeding of relevant communities, curation of relevant content and leverage collaborative sharing tools (e.g. blogs, discussion boards)
Support development and optimization of team sites for select practice areas
Facilitate the creation and distribution of metrics and analytics dashboards detailing the use and adoption of practice area sites and tools. Device an action plan based on the metrics report and collaborate with practice area leaders to implement
Support execution of Practice Area and Knowledge Management programs and initiatives
Professional with over 8 years of knowledge management experience; familiarity with industries and sectors, client service/account team experience a plus
Knowledge of knowledge management-related platforms (e.g. SharePoint), electronic knowledge, repository management, intranets/portals, collaborative and social media tools, search, semantic technologies, ontologies/taxonomy, data structures, and KM processes
Ability to work in a matrix organization and deal with ambiguity
Leadership experience with ability to manage multiple projects, stakeholders and clients/account teams
Ability to seamlessly interact with client leaders, practitioners and related/supporting roles
Strong verbal/written communication, presentation and relationship building skills – incl: virtual teams/clients
Creative, independent thinker who can execute on the details
Excellent research, analytical, collaborative and negotiation skills
Critical thinking and proactive problem solving abilities
Experience with collaboration and networking tools and working as a change agent to influence others
Bachelor/advanced degree, Post Graduates, MBA preferred
Location is flexible (Hyderabad / Bengaluru); able to work effectively with a virtual team

Manager Knowledge Management Resume Examples & Samples

Understand and be able to articulate the strategic direction and objectives of Financial Services, with a focus on the Insurance, Investment Management sectors and Global Accounts, and develop and maintain content strategies, in accordance with the content strategy framework, to meet knowledge requirements in alignment with the broader GS&M Knowledge Strategy
Serve as the day to day point of contact for Insurance and Investment Management Leads and the broader Financial Services network on matters related to C&KM, knowledge sharing, and collaboration including identifying means to continuously improve C&KM programs and solutions
Establish strong relationships with and act as the conduit for Insurance and Investment Management Leaders, Global Lead Partners and Global Accounts to identify C&KM needs/requirements, measures of success, and obtain full participation in the C&KM program
Establish, develop and manage subject matter expert networks, including identifying measures of success and defining roles and expectations of all parties
Manage content architecture for assigned content areas i.e. gather requirements for and maintain knowledge channels (principally Portal) around assigned content areas to facilitate easy access to relevant knowledge and expertise
Work within the strategy laid out by the GS&M Research Lead and Research Enablement Manager, advise on available and recommended research, competitive intelligence and Go-To-Market products and services
Six years of Financial Sector/Strategic Channel business strategy experience with an ideal focus in Insurance and Investment Management
Strong understanding of service line business strategy, content areas, and key offerings
Ability to implement Knowledge Management solutions including network design and facilitation
Strong understanding of content management and content strategy principles
Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook

Manager, Knowledge Management Resume Examples & Samples

Understand and be able to articulate the strategic direction and objectives of the healthcare sector and Global Accounts, and develop and maintain content strategies, in accordance with the content strategy framework, to meet the knowledge requirements in alignment with the broader GS&M Knowledge Strategy
Serve as a point of contact for Sector Leaders, Global Lead Partners and Global Accounts on matters related to Knowledge Management (KM), knowledge sharing, and collaboration including identifying means to continuously improve knowledge programs and solutions
Establish strong relationships with Sector Leaders, Global Lead Partners and Global Accounts to identify KM needs/requirements, measures of success, and obtain full participation in the program
Establish, develop and manage subject matter expert networks, including identifying measures of success and communicating roles and expectations of all parties
Establish, facilitate, and manage collaborative approaches to knowledge sharing using firm-wide tools
Manage content architecture for assigned content areas i.e. gather requirements for and maintain knowledge channels around assigned content areas to facilitate easy access to relevant knowledge and/or expertise
6 years’ experience in knowledge management, preferably in a professional services sector
Solid understanding of sector business strategy, content areas, and key issues
Knowledge Management solution expertise including collaboration/network design and facilitation
Excellent understanding of content management and content strategy principles
Channel management and UI design and management

Director, Knowledge Management Resume Examples & Samples

Work with key organizational leads to determine and deliver the Global Collaboration and Knowledge (C&K) strategy as part of a collaborative team
Gather and interpret the relevant function’s strategy and business priorities, and communicate them to the other Global C&K teams to facilitate globally consistent solutions
Lead a global team of C&K professionals supporting a specific function, including performance management, and the skills and career development of the direct reports
Accountable for the success rollout of C&K programs supporting the functional team, as well as assume joint responsibility for the success of cross-functional programs
Inform, consult and influence stakeholders to help ensure the relevant C&K functional team meets the needs of the business
Keep up to date with C&K developments and leading industry practices in the market and take necessary measures to continuously check and improve the performance of the functional team
Minimum six years of client service or knowledge management experience in a global leadership position; preferably within a professional services firm or similar environment
Experience leading a large and globally dispersed department, involving complex stakeholder management and diverse user needs and requirements
Experience leading senior teams in a virtual environment
Bachelor’s degree from an accredited college or university; Master's degree from an accredited college or university preferred
Deep knowledge of C&K leading practices, processes, tools and technologies, as well as a strong understanding of the business functions they support

Manager, Knowledge Management Resume Examples & Samples

Help develop a clear approach for Platform Search and create a search strategy and governance on the platform estate
Develop strategies and plans for search initiatives that align with business requirements and integrate with other internal and external systems including third-party content
Evaluate and make recommendations on the full spectrum of search opportunities, including appropriate search engines and complementary search tools in conjunction with Information Technology Services
Manage the process for keyword mining, segmentation, gap analysis, competitive analysis, research insights, and mapping
Leverage metrics, analytics and reporting to propose functional and process changes to platform architecture, content, linking and other factors to improve search results
Oversee the process around tuning, relevancy, weighting, promoted content and other search mechanisms; working with both IT and offshore resources
Minimum four years of search experience with a deep understanding of search technologies, process and operations
Experience with frontend search customizations such as result sources, result types, query rules, display templates, and search APIs
Experience with backend search customizations such as advanced content enrichment, custom ranking models
Adept in architecting search driven applications, solutions, search architectural concepts, principles, and leading industry practices
Proficient with Microsoft SharePoint 2013

Specialist, Knowledge Management Resume Examples & Samples

Execute appropriate knowledge management deployment methods within the region, so the content is consumed by the users/stakeholders effectively
Creates and localizes knowledge management content to ensure it is available, accurate, and up to date, in the correct locations
Continuously measures the effectiveness of knowledge management execution with each audience to ensure appropriate information and processes are in place
Executes the regional knowledge management plan, to build community and engagement for collaboration among the team
Executes against the Knowledge base content model by following the processes for Knowledge management & executing knowledge management transfers in region to support identification and resolution of knowledge gaps
Develops knowledge expert roles within the regions, and using these experts as knowledge drivers within local communities
Develop and revise content to meet the needs of current and future stakeholders, to ensure appropriate documentation exists for all stakeholder needs
Works with preferred vendors as required for enhanced content development as well as translations required for local audiences
Measure knowledge management effectiveness and compliance. Collects metrics for review to define content gaps
Aligns content with global and regional peers to ensure consistency across the globe
Act as an ambassador for our customers, and ensure VOC, feedback, and suggestions for improvement are incorporated into enhancement efforts
Apply an advanced understanding of knowledge management concepts & practices
Understands the needs & requirements of internal and external constituents
Be the expert on technologies, techniques, and training and KM successes across J&J
Seek to continuously learn and improve knowledge and skills by identifying developmental opportunities. Participate in appropriate training sessions and share lessons learned. Competently apply knowledge of new skills learned to existing projects and work
This candidate will have a minimum of a Bachelor’s degree in related field
Must possess a minimum of three years of total work experience in related field
The ability to communicate clearly and concisely across all levels of the company is required
Requires proven initiative, creativity, assertiveness and leadership abilities
Ability to maintain and improve consistent and sound business processes in a dynamic, cross-cultural environment
In depth knowledge of Procurement systems and processes is preferred
Experience and exposure to Global and matrix organizations preferred
Technical writing experience a plusProcurement

Manager, Knowledge Management, NA Resume Examples & Samples

Ensure appropriate knowledge management deployment methods within the region, so the content is consumed by the users/stakeholders effectively
Ensures knowledge management content is available, accurate, and up to date, in the correct locations
Continuously measure and assess the effectiveness of knowledge management execution with each audience to ensure appropriate information and processes are in place
Owns the regional knowledge management plan for each local region, to build community and engagement for collaboration among the team
Ensure available internal content meets the needs of current and future stakeholders, and appropriate documentation exists for all stakeholder needs
Work with stakeholders and subject matter experts to ensure knowledge management content is purposeful and engaging, with global and local focus
Define the appropriate measurement strategy to knowledge management effectiveness and measure effectiveness and compliance. Review metrics to define content gaps
Ensure alignment of content across processes and regions to ensure consistency, alignment, and reduce duplication of effort
Promote knowledge sharing through the organization's operational business processes and systems by strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization
Facilitate seamless exchange of information across operational processes; Develop, implement, and monitor internal knowledge sharing through execution of formal processes for knowledge management and social collaboration in region
Ensure the Knowledge base content model; knowledge management processes & knowledge management transfer are executed in region to support identification and resolution of knowledge gaps
Improves team performance by building team cohesiveness, leading, mentoring, training and motivating in order to facilitate collaboration, ensure efficiency and full engagement
Full people management responsibility, including hiring, firing, promotions, performance and compensation management training and development
Participate in change management initiatives to ensure any communications, and other materials are consistent across Procurement Shared Services and comprehensive to meet customer needs
Redevelop/redesign any materials utilizing expert knowledge and customer feedback
Bachelor's degree and related experience required; Master's/MBA degree preferred
5 years business experience in Procurement
Project management skills are required with proven track record including obtaining agreement on project definitions and priorities and ensuring that resources, capabilities, and processes are in place to deliver the project objectives on-time and per budget is required
In depth knowledge of Procurement systems and processes are required
Excellent written and oral communication skills and an ability to present and interact with the highest level of business leaders; Ability to build strong business partnerships; Must be proficient in the English language
Six Sigma Green Belt and/or Design Excellence certification preferred
Change management experience preferred including impact assessments, stakeholder analysis, communication planning/delivery, etc
Previous knowledge management or content management experience preferred
Technical writing experience is a plus
Experience and exposure to Global and matrix organizations preferred.Procurement

Knowledge Management Resume Examples & Samples

Provide knowledge management support to senior level managers within the Intelligence Community (IC)
Operate in an effective manner within a fast-paced environment, multi-tasking and meeting simultaneous deadlines during short periods of time
Collaborate with management on strategy integration efforts, applying community-wide participation and intelligence sharing, including virtual communications and community outreach and engagement
Optimize intelligence management efforts through the interaction and facilitation with virtual communities of interest, virtual community engagement on topics related to area of responsibility (AOR), promulgating lessons learned and best practices, and reporting metrics that assess progress against IC or USG intelligence strategies
Leverage virtual collaboration tools, including chats, blogs, wikis, bookmarks, RSS feeds, and SharePoint sites
5+ years of experience with collaboration tools
5+ years of experience in working with or in the intelligence community
Experience with Microsoft Office
Ability to manage competing priorities
Demonstrated experience as a Scrum Practitioner
Experience with all Agile Methodologies
BA or BS degree required or 8-12/Master 6-10 + years of experience with supporting IC collaboration efforts
Experience with IC research tools and databases
Possession of excellent oral and written communication skills
Possession of excellent analytical and organizational skills
Technical applications development and/or project management experience

Knowledge Management Resume Examples & Samples

Leads the design of knowledge management systems; formulates and defines system scope and objectives
Assists clients in defining knowledge content, organization, and key words
Prepares detailed specifications for knowledge management programs to include process definition for knowledge capture and management
Has full technical knowledge and responsibility for all phases of knowledge management applications and analyses
Manages the design of knowledge management user interface features, site animation, and special knowledge management features including enhancing the look and feel of the organization’s on-line knowledge management screens
Works with organization web designers, data managers and programmers to support and implement the organization’s knowledge management program
Requires an understanding of knowledge management principles, procedures and processes. Duties also include instructing, directing and checking the work of knowledge management specialists
Responsible for directing and monitoring the work of the organization’s knowledge management team
Navy METOC Data Services Framework (NMDSF), JMBL Services And OGC Services
Databases And Net-Centric GI&S Services Such As Postgresql/Postgis/Oracle And Geoserver And ESRI Based Services
Graphical User Interface Software
User SQL Statements To Query The Relational Database Management Systems (RDBMS)
Geospatial Databases Include: Data Warehouse (DWH), Surf Eagle Geospatial Information System (GISP), NAVOCEANO Geospatial Data Services (NGDS) Database, NAVOCEANO JMBL Web Services Database, FLENUMMETOCCEN METOC GIS Database, FNMOC CAGIPS Database, FLENUMMETOCCEN Observations Database. Examples Of DBMS Software Include Oracle, Postgresql And Mysql. Examples Of Spatial Indexing Capabilities Include ESRI SDE And Postgis
Splunk

Knowledge Management Resume Examples & Samples

Supports the organizational Knowledge Management Lead to formulate and define system scope and objectives for knowledge management projects
Has technical knowledge and responsibility for knowledge management applications and analyses
Oversees the design of knowledge management user interface features, site animation, and special knowledge management features including enhancing the look and feel of the organization’s on-line knowledge management screens
Requires an understanding of knowledge management principles, procedures and processes
Responsible for supporting the work of the organization’s knowledge management team
Navy METOC Data Services Framework (NMDSF), JMBL Services And OGC

Knowledge Management Resume Examples & Samples

Support surges in work, such as staging multiple events simultaneously at different locations
Availability for meetings, consultations and any related tasking and deadlines
Ability to produce deliverables in formats as required by staff leadership. Formats may include standard Microsoft documents (Excel, Word, and PowerPoint), electronic/soft copy matrices and/or web-enabled formats
Ability to produce products requiring little or no editing
Ability to work with senior officials, to build and sustain professional networks in a diverse, fast-paced, multi-task environment, and to manage competing priorities
Be adaptable and flexible to perform a range of tasks and work with many different offices and organizations in the Intelligence Community (IC)
Be proactive in developing innovative ideas and in communicating them effectively to Government sponsors
Strong grammar that requires little or no editing
Assisting in developing and maintaining databases and automated diagnostic tools; create custom graphical views; capture policymaker positions throughout priority deliberations; and manage underlying information needs
Maintaining and helping to manage the weighting application and serving in a configuration management and quality assurance capacity
Improving and tailoring existing applications to communicate priorities
Assisting with the design and conduct of evaluations to assess the output of activities, production, and mission impact
Facilitating structured focus groups and managing information needs
Produce reports incorporating text and graphics to convey complex concepts in easily understandable terms
Bachelor's degree or higher
10 years of work experience related to the technical requirement (SOW Section) against which the individual is slated to perform
3 years of experience working in the IC

Knowledge Management Resume Examples & Samples

Takes leadership in developing the Knowledge Management (KM) Strategy in close collaboration with the process owners
Stays current about KM tools, trends and methods and leading knowledge transfer and exchange methods and practices through presentations, training materials, tips and best practices for collaboration, so as to continually improve the performance of this outcome area
Must be able to distill complex information into clear, concise text
Must have excellent writing and grammar skills and be able to work independently, delivering accurate documentation under deadline pressure
Must know a variety charts and graphs, and incorporate diagrams and photos into documents
Should have experience in document editing, proofreading and publishing abilities
Multimedia skills, such as blogging, Web design and video production will be an added advantage though not desired
Strong communication skills both written and verbal, excellent report writing and organisational skills
Good computer skills (MS Office, word, excel, powerpoint) familiar with new digital communications
A team player, ability to multi-task and work in cross-functional, fast-paced environments with the pressure of multiple deadlines

RFP Knowledge Management Resume Examples & Samples

Develop close working relationships with RFP teams and SMEs / Investment Directors
Proactively manage the qualitative content of your assigned funds or subjects
Creation of standard RFI documents with the help of our RFI Writer and conduct standard quarterly updates
Provide quantitative fund data to external data services
Maintain internal databases with a variety of information (e.g. awards information, investment professional numbers)
Work with the business channel RFP teams to understand their customers’ requirements, ensuring these are reflected in the written material and RFI documents
Work with the subject experts and investment teams to ensure that information is understood, clearly documented and can be incorporated into Qvidian ready for use by wider RFP teams
Proactively monitor product launches or changes, working with the appropriate teams to produce and update material accordingly
Understand the competitive and regulatory landscape to keep standard RFI documents ahead of competition and compliant in countries where they are marketed
Provide fund data to industry data vendors on a timely basis
Ad-hoc projects to support business requirements or drive efficiencies and improvements to the process
Knowledge of investment products and processes
Ability to write and review investment fund information and to interpret fund data
Ability to extract information from multiple sources and compile clear, concise written information
Ability to accurately compile and check quantitative fund data
Experience of Qvidian and Access (preferred but not essential)
A team player who is confident and credible

Wwco Change & Knowledge Management Lead Resume Examples & Samples

Partner with Global Talent Organization, HR, Communications, and Business Operations to develop and evolve strategies for change management and communications that articulate the value / responsibilities of WWCO, proactively assess (listen) to stakeholders perceptions and lead change management improvements to enhance the value and effectiveness
Actively manage the planning and integration of all change activities across WWCO
Partner with WWCO leadership to execute change management and communication strategies to improve employee engagement across WWCO
Assist in driving the transition of WWCO from “Commercial” Operations to “Customer” Operations worldwide
Drives effective and integrated competency development and knowledge management for WWCO to continuously improve capability and competence and promote innovation and best practices
Champions knowledge management, and promotes sharing of best practices and learnings with leadership across the enterprise
Deliver a high-quality, tightly integrated, and engaging set of ongoing communications
Provide a pulse of WWCO employees and the broader BMS organization to leadership, make and execute on recommendations to improve the engagement and awareness of employees or other key stakeholders across BMS
Drive execution directly and through others to ensure change management and communications alignment, implementation, measurement and ongoing evaluation
Recognize connections with seemingly unconnected things and help clients see relevance and implications
1602570

RFP Knowledge Management Resume Examples & Samples

Proactively manage the qualitative content of funds or subjects
Provision of quantitative fund data to external data services
Maintenance of internal databases with a variety of information (e.g. awards information, investment professional numbers)
Training of users on the RFP database (Qvidian)
Work with the business channel RFP Heads to understand their requirements, ensuring these are reflected in the written material and RFI documents
Work with the SMEs and investment teams to ensure that information is understood, clearly documented and can be incorporated into Qvidian ready for use by wider RFP teams
Manage the team pipeline of work to ensure quarterly deadlines are met
Develop the skills of the staff in the team
Provide fund data to industry data vendors such as Financial Express on a timely basis
Strong knowledge of investment products and processes
Strong ability to write and review investment fund information and to interpret fund data
Proven strong people management and development skills
Proven skills in process improvement implementation
Experience of Qvidian (preferred but not essential)

Knowledge Management Resume Examples & Samples

Ability to plan, build and execute against short and long term strategies
Exceptional project management skills with strong use of project related tools
Experience with inventory and capacity planning including ability to accurately forecast project hours and resources
Advanced skills with MS Office Suite
Able to communicate and work with various levels of organization
Demonstrated experience in fast-paced operational environment

Senior Professional Knowledge Management Resume Examples & Samples

Bid support. You will act as the first point of support for providing all reusable content as required in bids/proposals; you will identify knowledge gaps and will feed back to Bid Managers; you will also provide contact names to obtain further information as required and ensure new content is fed to the knowledge management (KM) content team
Content Management: asset sourcing/mining, pro-active content generation, identifying re-usable artefacts for approval; updating and uploading knowledge assets into the Business Development Library (BDL); facilitating content refresh by reaching out to Owners/SME’s
BDL Management: managing asset refresh process with respective content owners; maintaining categories/topic/people meta data tags; managing admin activities/updates on BDL; managing future enhancements, upgrades etc. for the BDL – roadmap; communication plans for owners/SME’s and users
Case Studies/References: capturing case study material and uploading to BDL; collaborating with Reference team to share case study knowledge and to capture offering success stories; supporting reference process with case study material
Training/Socializing: orienting the assets owners to the BDL, training bid teams on how best to use the BDL; maintaining KM guidelines, video, intranet site, and addressing ad-hoc training requests
Proven experience in knowledge management or information management field
Experience of working with company knowledge assets
Ability to collect/search content from various sources and merge into a cohesive response as required in the bid questionnaire
Ability to work independently and as part of the team

Knowledge Management Manager Resume Examples & Samples

You’ve shown ability to effectively resolve problems
You have impeccable communication and organization
You thrive under pressure
You’re available to work irregular hours including holidays, nights, and weekends
You possess excellent time management and multi-tasking skills
You perform beyond expectations in a fast paced and changing environment
You work well with a diverse team and maintain good working relationships
Your drive for results and high standards

Cybersecurity Knowledge Management Lead Resume Examples & Samples

Lead and manage the knowledge article inventory, ensure it is up to date, accurate, reliable, contains quality and is relevant and applicable
A minimum of 8+ years experience in Technology working in a strategy or business management capacity; experience supporting application development is a plus
Clear leadership skills and ability to exercise judgment and sound decision-making under pressure
Strong team player, ability to build relationships from both a business and technical point of view
Experience managing resources that are geographically distributed and culturally diverse; manage virtual resources where personnel do not have a direct line but we are dependent on their inputs/participation
Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills
Proficient in Microsoft Office Suite of applications

Knowledge Management Services Resume Examples & Samples

Lead a team of high performing Assistant Managers in the Clients & Industries Knowledge Management team. Overall team size of 35
Manage day to day operations of the team including exceptional operational processes, quality assurance and customer service standards
Keep the team motivated by encouraging teaming and best practice sharing
Collaborate with the Industry co-leads in India and US to serve as one team
Continuously identify opportunities for improvement and lead initiatives to improve overall quality standards
Demonstrate deep understanding of Deloitte’s businesses, industries and trends in KM domain
Build rapport with the stakeholders and other key customers; coordinate and maintain internal and external communication with all stakeholders
Own responsibilities for all deliverables of the team, including turnaround times and quality
Initiate and conduct team projects, establish processes for new projects and lead regular audits of the current processes
Guide the Assistant Managers by coaching / counseling them and be responsible for their performance evaluation
Perform due diligence based on performance management / feedback data to create individual performance metrics. Keep track of the goals of the team members and provide opportunities for growth
Help top performers in enhancing their capabilities to increase their depth of service
Participate and bring points of view in leadership meetings and activities
Work with senior leaders in broader team wide change management or team development related proiects as applicable
Work directly with the business line leads on business and resource planning, recruiting strategy, process development and implementation
Professional with 8-10 years of experience in professional services environment; client service/account team experience a plus
Leadership experience with ability to manage large teams multiple projects, stakeholders and clients/account teams. Should have a track record of handling large teams and handling people management responsibilities
Must be able to perform in a fast paced, virtual & distributed team environment
Experience in knowledge management-related platforms (e.g. SharePoint), electronic knowledge, repository management, intranets/portals, collaborative and social media tools,

Manager, L&d-knowledge Management & Curation Resume Examples & Samples

Accountable for creation and successful rollout of KM methodology, processes, workflow and guidelines
Accountable for training employees on KM practices and workflow
Accountable for reviewing and tagging all learning content before it is posted to the digital learning portal
3-5+ years of experience in a content management or L&D role
1-2+ years of management experience
Cite experience working in a technology solutions and/or consulting organization, where you gained an understanding of the market and particular challenges facing the industry from a HR perspective
Understanding of Strategic Business Partnering
Cite previous experience managing large databases, including content curation
Demonstrate ability to adapt to changing business landscapes and embrace change
Demonstrate good business and L&D acumen, including strong problem solving skills and critical thinking
Demonstrate conceptual and innovative thinking
Provide examples of experience of working independently with autonomous decision making
Demonstrate excellent communication, presentation, and facilitation skills at all levels
Demonstrate excellent planning, organizational, and time management skills
Provide examples of ability to work well under pressure (e.g. managing multiple activities and priorities within tight timeframes and resource constraints while maximizing value for the client)

Global Head of Knowledge Management Resume Examples & Samples

Manage, hire and develop a talented team of subject matter & knowledge management experts
Build strategy around key knowledge management infrastructure, communication & documentation strategy for Marketing Science global organization
Work closely with Marketing Science cross-functional teams, Measurement Product, Global Sales Learning, & Global Marketing Teams to deliver educations plans to key audiences for Measurement/Auction
Drive training/education strategy for internal and external partners, including in person, video, self-learning, and external certification programs
Create ongoing test and learn programs for all education material, and drive impact through quality, standardization, and measurability of programs
Oversee all onboarding and ongoing training programs for Marketing Science globally
Collaborate within other leadership within Marketing Science and throughout our Global Marketing Solutions organization at Facebook
12+ years in a quantitative research field, such as consulting, market research, or advanced Degree in Economics, Statistics, Computer Science, Machine Learning, Applied Mathematics, Operations Research, Engineering, or similar quantitative field (PhD)
Understanding of survey research including sampling selection, weighting, non-response bias
Experienced leader who can build teams and programs
Experience in Advertising Measurement or Media buying
Experience in data manipulation and interpretation
Ability to communicate analysis and results to audiences

Knowledge Management Expert Resume Examples & Samples

Develop strategies for managing information and content critical for client/mission success and improvement
Identify and exploit opportunities to capture and utilize resources that would help clients improve their business, scientific, and technical processes and become more efficient
Work with teams of other specialized individuals, including software developers, research scientists, and data scientists to develop effective knowledge management process and software solutions
Demonstrate capabilities working with clients and building long-lasting relationships
Participate in multiple, assigned research projects with minimal supervision and within time and budget constraints
Support and participate in requirements capture and development activities to document project needs
Support and participate in creating knowledge management designs that include knowledge capture, storage, transfer, and workflow automation capabilities
Perform and lead knowledge acquisition activities to capture client requirements and collect feedback on system designs and development
Analyze and present qualifications of knowledge management solutions to internal stakeholders (project teams and management) and to clients
Create progress reports and presentations, describing knowledge management solutions in a clear and effective manner
Assume a leadership and management role, when appropriate, for the stated job responsibilities
Support and actively contribute to business development efforts
Plan and carry out appropriate professional self-development activities
Experience managing projects and/or leading teams to design and develop knowledge management solutions
Expertise with RDF, OWL, other similar semantic technologies
Experience developing user interfaces, such as dashboards or visualizations, to convey important details about data captured and stored in a knowledge management solution

Global HRS Senior Knowledge Management Expert Resume Examples & Samples

Define HR Compliance/Documentation Management KPIs for the combined HR Services team and drive actions to ensure achievement in partnership with the Global Nimbus Expert
Provide deputy support to the Global Process Lead
Serve as the connector between the GP&G team, the GSD&Q team, and the regional KMEs to execute the HRS documentation management strategy
Partner with the Global Process Lead, Global Compliance Lead, and Global Nimbus Expert to fully document and train organization on knowledge management strategy
Recognize opportunities for process optimization and best practice implementation, and propose appropriate measure to stakeholders
University degree / Graduate degree
Fluent English, other languages a plus
3-4+ years of HR Services or compliance experience, preferably in an HR context
Prior experience specifically in the areas of operations, training, change management

Director, Knowledge Management Resume Examples & Samples

Maintain both internal and external knowledge bases, driving the development of frontline support tools, while maintaining and improving content and the systems that serve it
Drive the development, management, maintenance and adoption of T-Mobile Community and external forums
Provide strategic leadership for integrating our content with other T-Mobile partners
Maintain relationships with our vendor partners who are responsible for our knowledge base and social support tools
Work closely with cross-functional partners to ensure the needs of customers and frontline associates are met
Optimization of communication delivery to the Customer Care channel, including leadership engagement and awareness
Lead, manage and grow an organization of top performers that create a strong bench of associates for future talent needs
Attract, develop and retain a diverse team of talented individuals by creating a Best Place to Perform & Grow work environment
Minimum of 5 years leadership/management experience (Preferably in Marketing, Communications or Customer Care)
Demonstrated ability in developing optimal service results
Ability to quickly make sense of complex issues, respond effectively in ambiguous situations and ability to simplify complicated information
Ability to translate strategic priorities into operational reality; aligning communications, capabilities and success measurements
Ability to travel up to 30% (domestic) to visit Retail and Call Centers to meet with both direct and indirect teams
Developer/technical background helpful with a combination of strong writing skills
Creative with the ability to look at things differently and suggest alternatives and explore new possibilities
Highly customer focused; obsessed with the customer experience
Ability to influence and obtain buy-in across all levels; possesses executive maturity
Strong decision maker with appropriate risk taking
Ability to perform in an agile environment
Excellent oral and written communication skills, including the ability to effectively present information to senior management
Ability to strategically influence content creation
Ability to convey a clear course and sense of direction and understand the external/internal environment
Ability to deal with uncertainty and ambiguity, and lead in an environment with rapidly changing priorities
Navigate in a multi-disciplinary corporate structure
Analytical problem solver; applies multiple technical solutions to application operational problems
A solid relationship builder and cross-functional collaborator; works effectively up, down and across the organization

IT Service Portfolio Manager Knowledge Management Resume Examples & Samples

Experience in Portfolio Management, Project Management and Agile Software development (SAFe, Scrum etc.)
Exceptional strategic thinking, ability to consider impact and opportunities of a fast changing technology market on Business Unit, paired with ability to propose innovative responses and practical implementation approaches
Focus on delivering business value through impactful contributions
Possess a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure
Ability to understand and integrate cultural differences and motives, and to influence cross-cultural teams
Relevant Master's degree preferred, Bachelor’s degree required

Director, Global Knowledge Management Resume Examples & Samples

Previous experience in knowledge management roles in a competitive and international environment
Leadership skills - Ability to create excellent collaboration, buy-in and acceptance of proposed strategy and planning within the organization
Management experience and strong team player
Strong communication and presentation skills – comfortable presenting in front of all levels within CWT
Ability to communicate and listen effectively and understand feedback from these audiences
Excellent information technology skills
Project management experience in a multicultural environment
Ability to work within a multicultural environment
Excellent time management skills to plan and prioritize multiple activities
Degree / professional qualification such as chartered librarian and information professional is a plus

Knowledge Management Manager Resume Examples & Samples

Working with operational and business leaders to understand ADS’s Training needs and Quality KPIs
Defining and gaining approval on ADS’s Training vision and strategy
Aligning ADS’s Training with Global initiatives and standards
Turning the Training vision/strategy into action and manage execution through operations training managers
Maintaining Amazon’s high-bar for clear, concise, and trust-worthy Training content
Establishing a governance model for ADS’s Instructional Design content
Using data and input from stakeholders to drive improvements to ADS’s Training content
Developing and driving a content launch strategy for new ADS’s associates globally
Optimizing the framework for Training design and delivery to create an experience that is intuitive, fun, and builds a desire to learn
Working through challenges and emerging Training needs of a fast-paced, dynamic organization
Managing the day-to-day operations of the ADS Knowledge Management and Instructional Design team while supporting team member growth/development
Bachelor’s degree in a relevant field
7+ years of proven team leadership experience
7+ years of professional experience in, or related to, one of the following fields: Instructional Design (Training), Support Content (Help), or Information Architecture
Experience leading Training or support content teams within a large organization
Exceptional English verbal and written communication skills
MBA or advanced degree in a relevant field (Instructional Design, Information Architecture)
Experience with both Training and Support Content in a large, global organization
Experience developing and managing content within a structured authoring framework
Solid understanding of web publishing technologies, website design, and search engine optimization
Proven ability to leverage data to improve Training
Experience with a Global Operations team
Experience with Machine Learning
History of partnering with international teams to develop efficient, global processes for content organization, strategy, and prioritization
Fluency in Microsoft Office applications

COE Knowledge Management Lead Resume Examples & Samples

The knowledgebase content, taxonomy and organization
The processes for managing knowledge
The processes around the creation and use of knowledge
4 or more years of organizational knowledge management or applicable experience
MLS from an accredited ALA institution, recognized professional KM certification (SLA, KM Institute, or KM Pro), or willingness to obtain Cigna KM Certification valued
Excellent communication skills - verbal and written and training, along with excellent presentation skills able to clearly convey complex blends of business and technical matters to a range of audiences; able to articulate points clearly and concisely; able to negotiate effectively with diverse stakeholders
Strong understanding of Six Sigma, RAPID/RACI, and Project Management skills used to develop organizational KM teams and deploy effective KM project deliverables is a plus
Experience interpreting business requirements, recognizing impact on business processes, and making recommendations
Experience liaising with business customer groups to drive consensus on approach for program level activities
Comfortable with educating, and pushing new ideas, competencies, and skills understanding to peers and leadership
Flexibility to change course based on business needs; effectively manage and deal with change
Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines
Adeptness with Microsoft business tools (Visio, Word, PowerPoint, Excel, SharePoint, Project) and familiarity with relational databases and web-based applications strongly preferred
Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects
Has proven results of building and creating new structures through the use of creativity and innovation management
Ability and willingness to share knowledge and coach individuals w/ varying levels of experience. Demonstrated ability to drive results required
Detail oriented, with proven time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards)
Ability to deal with ambiguity, embracing change and helping others see it as an opportunity and able to stay focused on goals while adapting to change
Comfortable with raising questions, issues, ideas or suggestions to co-workers of all levels across all organizations
Act with a sense of urgency to research questions or issues brought by the team. Identify the right parties or resources to resolve these issues (organizational agility)
Follow up with these parties to drive resolution and provide on-going feedback to individual(s) who raised the question or issue
Be a positive role model and have the ability to work independently and in conjunction with co-workers of all levels
Some travel may be required (<25%)

Gpsc Cost Knowledge Management Lead Resume Examples & Samples

Product cost management
Understanding and analyzing suppliers’ cost structure
Develop, maintain, and govern global cost standards for raw materials, labor, and machines
Enterprise business process integration
Develop and implement business processes and training pertaining to cost knowledge management
Analyze, approve, and govern supplier data collection methods, cost standards, and cost models
Coach and develop key stakeholders (buyers, value chain engineers, and cost engineers)
Develop and grow technical and business expertise to drive
Possess practical wisdom along with problem solving skills. Capable of developing the best solutions to serve GM’s business needs through cross functional collaboration
The candidate must possess knowledge of automotive manufacturing processes to build parts and tools
Practical experience in leading/conducting cost studies at manufacturing plants, cost reduction workshops, tooling audits and solving cost management issues at OEM/Tier1 level is desired
Ability to deep dive intense data analysis without losing sight of the big picture and practical sense
Strong ability and passion to train and coach
Creativity, innovation and open minded to new ideas
High level of interpersonal skills to work effectively with cross functional teams
Strong knowledge of computer software (MS Office) with emphasis on Excel
Minimum 3-5 years of relevant experience in automotive product cost management desired. We encourage entry level candidates to apply as well
The candidate should possess in-depth understanding of global cost management practices (e.g. North America, Europe, Asia), and cost structures (OEM versus Tiered suppliers)
Prior experience with implementation of product cost management system and/or enterprise systems integration is a plus
Prior knowledge and experience in implementing lean manufacturing principles
Good working knowledge of database elements
Master’s degree in Engineering/Business/Supply Chain

Knowledge Management Resume Examples & Samples

Manage the KM SharePoint (Microsoft SharePoint 2013 including Designer)
Respond to KM ticket requests analyze and implement improvements to the KM SharePoint site using live data feeds and integration of external capabilities
Identify and resolve any SharePoint specific troubleshooting issues discovered by end users, and also discovered through pre-release testing, including permissions and technical issues
Attend weekly KM sync meetings and support the monthly KM working group by creating briefs, performing note taking, and through active participation, identify and assess the value of knowledge within MARFORCYBER by conducting user informal interviews (approximately 86 per year), ad-hoc surveys (approximately 2 per year), and direct engagement with section leads (approximately 180 per year) to identify improvement opportunities for the end user
Assist with improving Standard Operating Procedure (SOP) repositories on all networks, identifying all command processes, prioritizing efforts, and analyzing process gaps and redundancies
Conduct risk assessments
Update the knowledge taxonomy and continue the practice of having the information available to users within six user interactions “clicks” or less
Train MARFORCYBER personnel on the use of the KM sharepoint portals and the use of KM tools and processes
Provide ad hoc User support/training to use the KM Sharepoint portal, tools, and applications
Provide end user support by walking customers through problems, training them to use the Sharepoint portal, and respond to questions about the KM Sharepoint Portal
Develop custom web pages and work flows (approximately 50 web pages per year and 12 work flows per year), developing and integrating new features and functionality or develop enhancements to existing functionality of the applications
Correct program errors, prepare operating instructions, compile documentation of program development, and analyze Web capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls
Design workflows, identify, describe, and validate SharePoint Web portal improvement projects, develop, assess and implement Key Performance Indicators (KPIs), conduct process mapping, process analysis, data collection and process modeling, and decompose high-level business and user requirements into use cases and functional requirements

Manager Knowledge Management Resume Examples & Samples

Collaborate with other managers and teams across COO and NAHome to ensure changes are reflected in the knowledge base accurately and timely in user-friendly, accessible formats
Manage team to ensure knowledge content is captured and rendered through an appropriate medium
Manage team to ensure knowledge assets are represented and managed for effective transfer and use
Enhanced business performance through accurate and appropriate KM assets deployed for optimal use throughout the organization
Continuous improvement of existing knowledge assets and related learning materials based on change management requirements and evaluation results
Manage personnel to ensure appropriate definition, design, testing and integration of a KM information system
Communicate effectively with management and internal stake holders

Specialist Knowledge Management Resume Examples & Samples

Bachelor or Master's degree in a relevant field
Minimum of five (5) + years of post-qualification experience in IT Service Management processes and tools
Certification in ITIL would be advantageous
Have an understanding and experience with large, complex SAP projects and organization
Experience in SharePoint development or configuration would be preferred
Experience in communicating technical and business solutions and issues to all levels of individuals, including business and technical managers
Understanding of applications, architecture, project management, infrastructure, communications and systems lifecycles
Ability to work effectively in a diverse and globally dispersed virtual team environment, guiding and supporting team members
Excellent oral and written communication skills; ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding
Maintains high energy levels and constructive, positive culture
Proficient in English, both verbal and written

Knowledge Management Resume Examples & Samples

Organize contract customer’s client database, in Microsoft collaborative environment (Access, Outlook, Project, and SharePoint)
Monitor and update Access database into project database used by Engility employees, and government customers
Help build and track project progress in MS Project while displaying key metrics in SharePoint
Communicate with customer clients to schedule Engility Cyber Assessments
Organize all information into usable platforms for both customer clients and customer employees to include Engility employees
Bachelor’s degree in a related field and two years’ experience; or an Associate’s Degree with 4 years of related experience; or 6 years of experience in a related field
Knowledge Management experience
MS Project experience
Strong MS Office experience with an emphasis on Access
Must be able to obtain an Interim Secret security clearance
Military Intelligence/Operations background with making command products
MCSE Productivity
MS Project 2013 Certification
Microsoft Office Specialist Certification

Senior Manager, Knowledge Management Resume Examples & Samples

Be the product owner of knowledge management within Sephora
Define and streamline our knowledge base content creation, curation and maintenance process
Serve as the primary point of contact for content providers for store and office technologies
Serve as the advocate for content consumer communities – i.e. store management and cast, office end-users, etc. – to ensure that self-service content is easy to understand and use for solve problems
Define and track metrics which indicate how effective knowledge management processes truly are (i.e. reduce number of calls to the helpdesk, increase end-user satisfaction of technology solutions, reduce misinformation that causes confusion in end-user communities, etc.)
Establish process to continually evolve and improve our knowledge management system; create ongoing test and learn programs for knowledge management, and drive impact through quality, standardization, and measurability of programs
5+ years’ experience in Retail industry
Experience in Knowledge Management for an organization
Organizational agility and proven ability to be results-focused, proactive, collaborative, and confident under pressure
Strong motivation, coaching and counseling skills
Strong understanding of various kinds of project management methodologies, from the more formal and structured (waterfall) to more agile (SCRUM)

Senior Knowledge Management Resume Examples & Samples

Conducts activities related to the knowledge management processes, to include but are not limited to: content analysis, document management, data capture, portals, shared storage locations, workflow, collaboration, data warehousing, decision support, information dissemination; planning to encompass the strategy, architecture and methodology for an enterprise modernization effort; selection, implementation and measure of packaged solutions for enterprise modernization; complete integration of applications with target data and defined processes Daily activities include
Attend weekly KM sync meetings and support the monthly KM working group by creating briefs, performing note taking and through actively participating
Post, edit, distribute and maintain appropriate content for classified and unclassified website/portals
Engage with section leads to identify improvement opportunities for the end users
Identify tools and technologies to effectively support the KM processes
Assist with improving the Standard Operating Procedures (SOP) repositories on all networks, identifying all command processes, prioritizing efforts, and analyzing process gaps and redundancies
Gather user requirements as needed when identified by the KM Working Group, direct application development of web applications and communications from the SharePoint portals
Update the knowledge taxonomy and continue the practice of having the information available to users
Organize data, establish file structures, and ensure information is captured and stored in locations accessible to various user groups
Integrates information from departments and functions throughout the organization to facilitate easy access, sharing and dissemination of information with internal business partners and external customers
Develops reports as required to support operations, write knowledge content as required, and prepare presentations for senior management to support recommended changes, new initiatives or enhancements
Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience ; PhD or JD and four (4) years or more experience
Minimum five (5) years of experience as a Knowledge Manager and working with Knowledge Management Programs
CKM (Knowledge Management Institute)
Experience creating and maintaining SharePoint applications/pages
Staff experience researching and writing white papers, compliance reports and assessment reports in support of activities for defining policy
Proficiency in the use of Microsoft Office Suite

Knowledge Management Resume Examples & Samples

Experience leading complex interdisciplinary systems engineering projects in a DoD environment
Experience accessing and evaluating information technology systems and making recommendations to management about incorporating systems into the enterprise architecture
Critical thinking – ability to visualize and articulate end-to-end systems solutions
Must be capable of performing complex tasks related to military operations at the Combatant Command staff level
Knowledge of Microsoft products: Office, Visio, Project, and SharePoint
Ability to be a self-starter and work in a team environment
Ability to handle multiple tasks simultaneously in a fast-paced, quickly changing environment, and maintain a positive attitude
Possession of excellent listening and interpersonal skills
Capable of preparing and presenting executive level briefings
Joint, Combatant Command, or North Atlantic Treaty Organization (NATO) staff experience preferred
Experience consulting or advising senior leaders on knowledge management strategies and best practices
Experience working in a Joint Operations Center (JOC) / Joint Intelligence Operations Center (JIOC)
Familiarity with the Department of Defense Architecture Framework (DoDAF)
Industry recognized Information Technology Certifications: Computing Technology Industry Association (CompTIA), Cisco, Juniper, Microsoft, International Information Systems Security Certification Consortium (ISC)2, Global Information Assurance Certification (GIAC), International Council of Electronic Commerce Consultants (EC-Council), International Council on Systems Engineering (INCOSE), etc

Knowledge Management Resume Examples & Samples

Formulate learning curricula and knowledge products relevant to the project’s evolving capacity building needs using available learning platforms and technology
Support and facilitate, as required, the development of training materials and delivery of training events, including the development of content. Follow through with user feedback, progress and integrates the feedback to the future programmes
Proactively coordinates and engages in the development of online learning content, research papers, case studies and other publications with the support of subject matter experts and partners
Coordinates overall workflow, conducts research and creates content around emerging issues and programmatic needs
Advise stakeholders on the development of the learning events and knowledge products, including advising on creative learning approaches, methodologies, illustrations, technologies
Manages development of massive open online courses
Based on demand, follows-through on renewal / revision of learning and knowledge development activities with various partners which in part calls for enhancing and customizing existing products
Management of translations of knowledge products and learning materials into different languages
Participates and substantively supports other team members in the procurement processes and provide substantive inputs if necessary
Promotes knowledge development and sharing on new approaches, thinking and techniques
Critically assesses knowledge products and learning events and develops data that improves value
Shares knowledge and is willing to provide support to others who request advice or help
At least two years of working experience through a combination of employment, consulting, internships and/or research in issues of environmental management, and preferably with a focus on policies and/or capacity development with local communities, indigenous peoples and/or governments (max. 10 points)
At least one year of working experience through a combination of employment, consulting, internships and/or research with project coordination, and/or the coordination of publications and written documents. Please submit at least two writing and/or editing samples/links that demonstrate communications experience, in particular in supporting, preparing and reviewing publications, e-learning products, research and magazine articles, and other knowledge management products (max. 30 points)
Experience working within the UN system is an advantage (max. 10 points)
Experience working with governments, local and/or indigenous communities is an advantage (max. 10 points)
Fluent in English with excellent oral and written communication skills (max. 5 points)
Fluency in a second UN language, such as Spanish or French, is an advantage (max. 5 points)

Manager, Knowledge Management Resume Examples & Samples

Three to five years of knowledge management, training, or customer care center experience, and
Three to five years of leading and developing people
Ability to learn and implement new software functionality
Ability to manage multiple projects and initiatives simultaneously and with little supervision
Excellent knowledge of Microsoft Office Products
Alliance Data offers a competitive salary and a comprehensive selection of benefit options including 401(k)

Knowledge Management Lead Resume Examples & Samples

Implement the knowledge management roadmap that has been defined by the knowledge management director. Escalate if there is any deviation and suggest options for corrective action
Constantly assess the current knowledge management maturity level of Travelport and make recommendations to get to the next level
Act as the first point of contact to provide subject matter expertise to senior leadership and all functions
Agree the prioritization of knowledge efforts with all the stakeholders and communicate to the knowledge management director any dependencies
Identify knowledge gaps and plan and agree with stakeholders how these are to be filled
Define standards and procedures in conjunction with knowledge stakeholders that need to be in place for the capture, tagging, reuse and updating of knowledge
Work with the knowledge management champions in ensuring that the standards and procedures are being followed and resolving any discrepancies
Prepare KPI metrics that have been agreed and focus on negative and positive variances. Metrics need to constantly be relevant and so change KPIs so that there is a constant focus on improvement rather than status quo
Maintain awareness and adoption of knowledge management by everyone at all levels
Be a part of knowledge management initiatives as an active participant and facilitator for example discussion forums, mentoring programs, communities of practice, etc
Work with HR in the implementation and monitoring of knowledge management programs
New knowledge articles will need to be reviewed before they can be disseminated and the lead’s will need to give approval for these articles to be made available. The leads will also need to make sure that irrelevant articles are retired and old articles are archived
Make sure that lessons learned are being run and facilitate these meetings. Ensure that the lessons documented are being incorporated into future initiatives
The leads will need to keep up to date with new technology and whitepapers on knowledge management to make sure that we continue on the path and make the capture and sharing as effective as possible
Administer the knowledge repository and work with the teams for ensuring close and effective integration with all data repositories
Identify more effective ways to use knowledge thereby improving customer experience and making processes easier to use
Complete individual assessments, provide guidance and mentoring
Ability to drive strategic change programs in a complex mature business
Excellent communication skills, oral, written and presentation
Management of complex systems and underpinning technologies
Consultancy skills at all levels of the business from Senior Business leadership to end-user
Ability to manage priorities and escalate where appropriate
Degree level education (or equivalent)
Portfolio and project management principles and their relation to governance
Setting up, execution and facilitation of workshops
2-3 years of knowledge management proven experience
Experience of working within a global program framework in a centralized team deploying to geographically, culturally and different sized markets
ITIL training an advantage
There will be an indirect reporting relationship with respect to the knowledge champions that will be within the lines of business

Knowledge Management & Event Coordination Assistant Resume Examples & Samples

Collect and analyses information to produce background documents and reports for the two units
Assist the units to identify new ways of presenting information (including via blog posts, videos, infographics etc.,)
Support the units to coordinate the work of various consultants and country offices in producing publications and knowledge products
Edit and provide comments to the draft reports produced by the units
Perform a backstopping role to in programme implementation including to systematically archive key documents
At least one year experience of relevant administrative or programme support experience
Familiarity with UNDP and/or UN system or other International organizations is an advantage, in particular knowledge of ATLAS
Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and knowledge of spreadsheet and web-based management systems
Experience in project management, tracking projects and reporting
Personal CV or P11, indicating all past experience from similar projects, as well as the contact details (email and telephone number) of the Candidate
Financial Proposal that indicates the daily rate/fee of the candidate, in THB
Letter of Confirmation of Interest and Availability

Lead Knowledge Management Mgr-india Resume Examples & Samples

Over 10 years of professional experience in delivering and designing training courses for technical audiences
Prior experience in Mainframe software engineering or systems programming is nice to have
Demonstrated ability in curriculum management and development planning of engineers
Ability to interface with SMEs and develop content for courses
Management of courseware assets
Project management exposure is a nice to have
Responsible for ensuring onboarding and development of systems engineers on the Mainframe at BMC in technical areas like core Z/OS Internals, DB2, IMS, z/OS Assembler etc

Knowledge Management Lead Resume Examples & Samples

Design, develop and maintain KM processes and related collateral
Develop, deliver and maintain training to internal team members related to KM and its processes
Facilitate the workflow of KM activities to transition and transform from current client program to new KM environment (includes coordination and engagement in project planning, quality gates, project checkpoints and best practices
Regional/Global approach to knowledge management issues, covering all Service Delivery Units
Knowledge of the business of Service Delivery Units and an understanding of end-to-end processes
Thorough knowledge of the corporate and regional tools that are related to the knowledge management solution
Experience in IT troubleshooting and Root-Cause Analysis
Good documentation skills are an asset
Knowledge of Digital Workflow principles and terminology
Knowledge of basic ISO, ITIL and KCS
Understanding of Knowledge Management theories and praxis (Project Management/Financial, etc.)
Experience with working in a web or inter/intranet environment
Language skills: Excellent knowledge of English both written and spoken. Any other language certainly is an asset
Proficiency in MS Office applications is a must (Office, Excel, Outlook, PowerPoint)
Experience with working in a Virtual Team
Preferably someone who has already fulfilled the role of Knowledge Author or Content Editor

Knowledge Management Internship Resume Examples & Samples

Using a template, build prototype SharePoint knowledge channels (learning portals)
Support and partner with community leaders to help improve Knowledge Channel sites, peer assist and the collection of lessons learned as knowledge artifacts
Research current trends in community practice and add to the body of knowledge at UL on knowledge management
Run basic analytics on the use of the site and other analysis as instructed by program owner
Via remote conferencing and in-person meetings, promote knowledge management strategies to business managers and engineers
Prior experience in participating in social media to inform and communicate to others in a community
Willingness to learn about trends in building communities of practice and knowledge management
Research skills to observe, find patterns, use measurement to quantify results
Curious mind to explore and ask why?
Computer skills in building websites or SharePoint, editing graphics, performing usability studies or willingness to learn
Should be attending or enrolled in a college program of study

Knowledge Management Consultants Resume Examples & Samples

Design and implement short surveys to obtain data to gauge short term impact of the following activities implemented through Safe City Project – Financial literacy, Vendor communications training, Bus service at Gerehu, GBV trainings for CRAMS, Behaviour Change campaign outreach/training
Through review of existing Safe City reports, records, documents and interview with stakeholders, compile information for knowledge products in the following topics
Organise official launch event for knowledge products
Provide inputs to the regular reporting requirements for Safe City Project
Co-facilitate (with SC Programme Specialist) validation workshop on knowledge products compiled
Minimum of 3 years with Master degree or 8 years with Bachelors degree of experience of relevant work in the field of knowledge management in development context, work in gender equality, women’s empowerment is advantageous
Proven expertise in monitoring and presentation of qualitative and quantitative data, particularly within the PNG context, is highly desirable
Experience in engaging effectively with both government officials and at grassroots level is required
Knowledge of PNG’s cultural and social context, to be able to design surveys that are sensitive to local sentiments yet obtaining required information is an significant advantage
Good command of English both written and oral is essential
Ability to communicate in Tok Pisin an advantage
Computer literacy and ability to effectively use office technology equipment, IT tools, ability to use Internet and email is highly advantageous
Financial Proposal (100 points) weight; [30%]
Relevant education and skills weighing 20points
Experience in knowledge management work in development context, work in gender context advantageous weighing 15 points
Quality of communications demonstrated in samples of recent works weighing 25 points
Experience in engaging with government officials and with grassroots communities weighing 30 points
Understanding of cultural and social context in PNG or Pacific weighing 10 points

Knowledge Management Manager Resume Examples & Samples

Promote knowledge sharing through the organization's operational business processes and systems by strengthening links between knowledge sharing and the information systems, improving integration and facilitating seamless exchange of information
Provide support for the establishment of communities of practice, including workshops, one-on-one guidance, and troubleshooting
Share experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing, including preparation of case studies
Help monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/opportunities
Help disseminate information about the organization's knowledge sharing program to internal and external audiences, maintaining communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of brochures/presentations

Ideas Director, Knowledge Management Resume Examples & Samples

Responsible for determining the direction, technologies, standards, and workings of the department
Expands professional field of expertise through proactive research and cultivation of relationships both inside and outside the organization
Employs and manages the departmental staff, establishing departmental goals and priorities
Fosters a collaborative team environment, and other departments to ensure an integrated product support system
Evaluate effectiveness of learning solutions through input from key clients. Implement changes accordingly
Oversees the development of all educational and performance support components
Coordinates the allocation of resources for projects within and outside the department
Keeps other groups informed of departmental projects and schedules
Manages department budget and approves purchases of tools and resources within corporate approval limits
Plans and gives presentations on Knowledge Management vision, roadmap and projects
Ensures that the department personnel receive the training and support necessary to perform their function within the organization
Viewed as subject matter expert within IDeaS and externally with clients and professional organizations
Strong experience with developing learning solutions for a SaaS product
Familiarity with developing training solutions for a global audience
Familiarity with Agile/Kanban development practices
Familiarity with the Experience API (xAPI)
Familiarity with hospitality industry

Senior Manager, Knowledge Management Resume Examples & Samples

Five to eight years of knowledge management, training, or customer care center experience, and
Three to five years of leading and developing people - this role will have 11 direct reports
Ability to communicate and interact effectively with individuals at all levels within the organization
Strong demonstrated leadership ability
Strong ability to manage and influence change

Knowledge Management Director Resume Examples & Samples

Provides vision, technical leadership, and management support for the project’s knowledge management activities and ensures their alignment with the overall project goal and objectives
Develops, leads, and oversees implementation of strategies and tools to foster knowledge sharing throughout the project with a range of audiences
Builds relationships with leading global and regional projects and agencies including USAID/Washington, USAID missions, other USG agencies, NGOs/FBOs, governments, and the private sector, in order to exchange knowledge on state-of-the-art approaches in maternal and child health and nutrition in development and emergency contexts; communicate project achievements; advocate for and facilitate innovation/best practice transfer; and build the capacity of local partners in knowledge sharing strategies
Monitors and evaluates project knowledge sharing efforts and opportunities for process
Improvement
Represents the project to funders, partners, and other external stakeholders
Serves as a core member of the project’s management team
Supports production of timely and accurate financial and programmatic reports as required
Minimum of 10 years of experience working in global health and preferably in nutrition, food security and/or agriculture
Substantial understanding of knowledge management theory, practice and tools
Exposure and experience working in multiple countries preferred
Knowledge of USG policies, procedures, and reporting requirements; experience with USAID Collaborating, Learning, and Adapting framework and strategies a plus
Demonstrated capacity to build and maintain productive working relationships with a wide network of partners and stakeholders

Specialist, Knowledge Management Resume Examples & Samples

Ensure the information needs of the Office of the CIO are met in a timely, effective and efficient manner
Recommend and implement knowledge management best practices
Assist the marketing and technical teams to develop and launch a new website featuring information technology services and resources at the University of Arizona, including ongoing maintenance of content, updates, and enhancements
Participate on project teams for new service offerings to gain a thorough understanding of the KM needs for support of the service
Develop and implement processes to identify missing content and ensure content is reviewed and updated on a regular basis
Create guidelines and procedures for content entry/modifications by others
Understand the various knowledge repositories available (Service Catalog/Common Help Desk, Confluence, SharePoint, etc.) and which method is best suited for various content types
Act as Subject Matter Expert (SME) regarding KM issues, particularly to be an advocate for timely creation of content, and foster shared access and governance of content
Develop and conduct training on KM-related topics for appropriate organizational audiences
Lead the effort to develop an appropriate taxonomy structure for the Enhanced Service Management (Common Help Desk) knowledge-base, to ensure ease of use and access to content as well as meaningful reporting on content effectiveness
Analyze metric data and recommend and implement solutions to advance effectiveness
Apply best practices for website navigation
Keep up to date on web guidelines and standards, web layout, and design trends
Bachelor’s degree; OR,
Two years’ work experience in any of the following: Technical Writer; Web Author; Content Manager; Usability Specialist / Usability Researcher; Communication Specialist; Grant and/or Proposal Writer; Publisher / Publishing Coordinator / Publication Manager; Information Architect; or other writing and editing related roles; OR,
Any equivalent combination of experience, training and/or education
Bachelor’s degree is preferred; preferred study in English composition, Journalism, Communications, or Professional Writing
Excellent proofreading skills

Knowledge Management Resume Examples & Samples

This job requires a U.S. Top Secret Security Clearance with Sensitive Compartment Information (SCI) access and a Counter Intelligence (CI) Polygraph
Train MARFORCYBER personnel on the use of the KM SharePoint portals and the use of KM tools and processes
Provide ad hoc User support/training to use the KM SharePoint portal, tools, and applications
Provide end user support by walking customers through problems, training them to use the SharePoint portal, and respond to questions about the KM SharePoint Portal

Manager, Knowledge Management Resume Examples & Samples

Co-develops an organization-wide knowledge management strategy
Implements interim data capture system
Trains staff to implement knowledge management practices in day to day work
Supervision of direct reports
Co-develops an organization-wide knowledge management strategy to ensure First 5 LA staff has easy access to relevant information working closely with the Vice President of Integration and Learning
Conducts internal assessment of current policies and practices affecting knowledge management to determine gaps and opportunities going forward
Structures the knowledge management system to facilitate sharing, communication and collaboration between diverse internal stakeholders across the organization
Brings best practices of knowledge management to First 5 LA
Recommends specific KM software and tools and collaborates with HR to suggest staff training strategy
Develops indicators for measuring First 5 LA’s progress implementing the KM strategy
Leads data integration efforts across systems that feed into a knowledge management system
Provides thought leadership on First 5 LA’ policies on data sharing and integration
Ensure that all systems supporting knowledge management are integrated
Develops and monitors
Stays current about knowledge management tools, trends and methods and leading knowledge transfer and exchange practices to share and adapt internally
Integrates knowledge and information within business processes, working collaboratively with key stakeholders to enhance access to information
Outlines staff (broadly and within the Integration and Learning division) training needs
Trains and provides technical assistance on how to use the knowledge management systems and resources available to support the work
Enthusiastically champions usage of the knowledge management system and encouraging all staff to share information across the organization and externally
Brokers and manages relationships with external stakeholders (i.e., contractors, partners) to procure the necessary training and support needed to launch KM strategy
Develops and refines tools to help First 5 LA staff synthesize lessons
Develops process for staff to input data in interim data capture system and eventually into KM system
Minimum of seven years of experience in Knowledge Management with a proven track record of success preferred
Minimum of four years of experience managing mid to large scale, cross-functional projects or programs preferred
Strong experience in knowledge acquisition, creation, refinement, storage, transfer, sharing and utilization within a dynamic and complex organization
Experience with principles and practices of monitoring strategies and constructive ways of tracking progress
Experience implementing solutions utilizing best practices to improve knowledge synthesis and accessibility in an organization

Knowledge Management Manager Resume Examples & Samples

Provide knowledge solution design support in execution of NYPA’s knowledge management strategic initiative
Provide strategic input to assigned NYPA business group including account planning processes; recommend specific knowledge strategy and tactics to support priorities and achievement of strategic objectives
Consult with client groups and KM business partners on Knowledge design
Support overall execution and/or oversight of knowledge management programs and initiatives. Specifically drive processes related to
Develops process for and contributes to maintenance of critical project documentation for all projects and processes
Create presentations, reports and/or documentation to support NYPA knowledge initiatives, their creation, implementation, maintenance or improvement
Participate actively with points of view, ideas, opinions and other input in meetings, discussion databases, and other forums
Participate in management of business group taxonomy values and update process with Taxonomy team
Implement processes, standards, and guidelines related to Knowledge Management across assigned business groups, working closely with the KMO teams based in White Plains New York
Enable effective end-to-end content management capabilities in support of easy access and content re-use using online platforms
Ensure that a consistent set of NYPA Knowledge products and services is executed effectively and with impact in the sector partner with client groups, committees and strategic teams to support change as they implement significant changes in their organizations
Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools, Taxonomy, SharePoint experience a plus

Director, Knowledge Management Resume Examples & Samples

Lead the design, implementation and continuous refinement of knowledge plans and strategies to transform key information and intellectual capital into value
Provide a strategic view on the further development of knowledge management systems and practices in order to support the work and development of the organization into the future
Manage, maintain and develop the organization’s knowledge system and content to meet the information needs of the organization
Lead the development and implementation of content strategies (i.e., enterprise governing structure of how to organize and categorize content) for the web and internal systems including discovery, planning, analysis, migration, delivery and governance
Establish and enforce effective governance and change management to drive consistency across enterprise knowledge strategy and increase utilization of knowledge platform
Develop and manage deployment of communications and awareness programs to increase sharing and collaboration
Leads the design, implementation, and enhancement of core KM approaches used to support critical knowledge flow within and across the business and knowledge domains
Establishes strategy for KM approaches (e.g., communities of practice, facilitated transfer of best practices, lessons learned, common knowledge flow processes, and collaborative tools)
Monitors and evaluates the knowledge management program, including external benchmarking and evaluation programs/opportunities
Leads the KMO team to engage stakeholders and business units in activities related to the knowledge management programs, to include but are not limited to: content analysis, document management, data capture, portals, shared storage locations, workflow, collaboration, data warehousing, decision support, information dissemination; planning to encompass the strategy, architecture and methodology for an enterprise modernization effort; selection, implementation and measure of packaged solutions for enterprise modernization; complete integration of applications with target data and defined processes
Strong facilitator, change agent, and communicator
Excellent interpersonal/communication skills with professional staff, senior level executives and the NYPA community at large
Must have expert-level knowledge in enterprise knowledge management, information architecture and taxonomies and tools including
7+ years of leading, developing and implementing enterprise-wide knowledge management programs
10+ years of program/project management experience. Project management skills are required with proven track record including obtaining agreement on project definitions and priorities and ensuring that resources, capabilities, and processes are in place to deliver the project objectives on-time and per budget is required
Bachelor's degree in computer science, library science, related area or an equivalent combination of education and experience in knowledge, content, information and/or records and information management
Knowledge-Centered Service certification and utility industry experience preferred

Knowledge Management Lead Resume Examples & Samples

Support the design, implementation, and enhancement of core KM approaches used to support critical knowledge flow within and across the business and knowledge domains
Facilitate and monitor the use and improvement of common knowledge management processes across the organization
Monitor the effectiveness, maintenance, and use of IT tools and systems as they apply to KM and manage the implementation of identified improvements
Implement our search strategy to improve findability and enable more accurate refinement capabilities using metadata
Understand the objectives of our Community program and implement KM strategies to support those objectives, both near and long-term
Facilitate interactions and webinars between Communities to share knowledge and drive collaboration within the firm and across geographies and lead the monthly K-Sharer calls
Engage, advise, and coordinate with the broader knowledge worker network
Drive the capture of Knowledge through the project close process. This includes soliciting project artifacts, value statements, qualifications, proposals and deliverables from project teams during and after a client project
Proactively identify consultant needs for information to support business development, client service delivery, and professional development
Incorporate external content as appropriate and make contextually relevant connections to the Communities
Coordinate with marketing, internal communications, PR, and learning to ensure seamless delivery of service
Support the KM training strategy to ensure proper use of KM systems and tools across the organization taking full advantage of available options
5+ years of relevant experience in a professional services environment
Detail oriented with a focus on quality results and deliverables
Ideal candidate is adaptive and flexible, self-directed and highly self-motivated
Proficiency MS Office and SharePoint
A Bachelor's degree in Business, Management Information Systems, Marketing, Communications, Library Sciences, or related field from an accredited institution
Preferred soft-skills include an expertise in relationship building with geographically-distributed colleagues
Online community management experience a plus

Knowledge Management Resume Examples & Samples

Promote effective adoption of the Platform Education Program through client and employee communication, education, and knowledge transfer
Identify and analyze Education needs for both internal and external platform users based on projected production processes, changes, and other factors
Collaborate with and support the market and business units in developing Education Programs within their respective units, as appropriate
Collaborate with the Services and Development Teams on releases of new functionality, identifying an Education Program Release Process to incorporate the new functionality or major enhancement into the next Education program release
Coordinate SEI’s subject matter experts to assist in delivering knowledge-based content to be incorporated into the Education Program
Provide meaningful feedback to the design and development process on enhancements to the platform to improve intuitive usability of the platform and understanding of the supporting operational processes. Provide the same to SEI internal teams or external clients with respect to business processes being supported by the platform, if appropriate
Develop and organize Education Program materials and tools in a way that is consumable by both external clients and internal SEI staff
Develop and execute Education Program effectiveness measures
Works with instructional design resources and SME’s to design and build course content
Responsible for the delivery of the course within the constraints defined
Leverages instructional design methodology and process to achieve objectives
Write storyboards, audio, and video scripts
Ensure that storyboards and scripts achieve learning objectives with constraints of the project
Works with graphic artist in the design of any graphics needed
Manage course deliverables and report on status to stakeholders
Review and test deliverables
Drive the ongoing assessment and recommendations for best practices and strategies related to Knowledge Transfer and Management
Establishes effective partnerships with market and business units (internal clients), external clients, and vendor partners

Director of Knowledge Management Resume Examples & Samples

Promote knowledge sharing and chair knowledge committees, coordinating engagement and overseeing production of knowledge collateral and benchmarking
Collaborate with the firm’s Director of Research to identify knowledge assets that are ready to be transferred from research labs into practical application
Manage and Mentor the firm’s Practice Knowledge Management team
Oversee the management of project database libraries
Provide support for the establishment and nurturing of practice areas, including workshops, one-on-one guidance, and troubleshooting
Share experiences across our practice areas and networks on innovative approaches in knowledge sharing
Disseminate information about the organization's knowledge sharing program to internal and external audiences, including organizing knowledge sharing events (such as conferences, site visits, interviews), maintaining communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of presentations

Knowledge Management Manager Resume Examples & Samples

Lead and direct KM strategies and operations, including promoting knowledge sharing, strengthening links between knowledge sharing and IT, and improving the firm's integration among information systems, and facilitating exchange of information across systems
Direct the KM team in identifying, evaluating and adopting best in class productivity tools to leverage the knowledge of the Firm and provide attorneys with opportunities to increase efficiency when serving clients. Lead collaborative initiatives that develop creative solutions and improve sharing of ideas and work among internal teams and external partners
Oversee monitoring and evaluation efforts for KM through the use of data analysis, external benchmarking and other appropriate tools and techniques
Champion KM within the Firm by promoting the benefits of the Firm's KM initiatives and KM tools across practices and with key individuals
Establish best practices and implement new strategies for providing KM services to the Firm at a level commensurate with or superior to peer firms
Direct strategies to promote effective use of department services by making resources easily accessible and by providing training across offices and departments
Execute budget and cost containment strategies, contract negotiations, and vendor relations
Lead recruitment processes for Knowledge Management function to build the skill sets needed to execute on the strategy
Promote consistency and fairness; maintain open door policy and facilitate open dialog. Ensure Firm policies and practices are followed within team. Prepare timely, substantive, and strategically aligned performance evaluations. Identify and timely address employee relations and performance concerns within team; collaborate with Human Resources and management to support effective and appropriate resolution. Participate in recruiting for department, including drafting position descriptions
J.D., M.L.S or equivalent degree preferred
Strong understanding of knowledge management, trends in the industry as they pertain to law firms; demonstrated knowledge of the range of technologies available to effectively deliver information and knowledge services
Project management experience, carrying projects through the entire lifecycle, and process improvement experience essential

Knowledge Management Resume Examples & Samples

Experience creating, troubleshooting, and maintaining SharePoint applications/pages
Ability to develop briefing materials, administrative, and logistics support
Excellent writing skills and ability to communicate effectively,

Senior Knowledge Management Resume Examples & Samples

Bachelor’s degree from an accredited institution or four (4) years’ experience in lieu of degree, plus eight (9) years of overall work experience or a Master’s degree and 7 years’ experience. PHD and 4 years’ required experience
Minimum five (5) years of experience as a Knowledge Management Analyst and working with Knowledge Management Programs
Certified Knowledge Manager - CKM (Knowledge Management Institute)

Knowledge Management Manager Resume Examples & Samples

Manage the Knowledge Management professionals that reside in the Tampa, Florida office
Professional presence with the ability to build credibility and collaborate with business unit and corporate leadership alike
Strong leadership skills and presence; ability to proactively manage team/departmental needs, address fast-changing situations and manage change effectively
Demonstrated ability in building teams and managing colleagues across multiple remote locations
Work with business units to identify needs and work to continually align knowledge management efforts to their needs
Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
Train new and existing users on how to use the Knowledge Management tools built within Salesforce
Keep application users informed about system functionality and enhancements
Creating and maintaining documentation on processes, policies, application configuration and help-related materials for users as database applications are developed
Salesforce Administrator Certification (ADM 201) required
Business Analyst and/or Managerial background
College degree or equivalent work/technical experience
4+ years Salesforce experience
Close attention to detail, and
Demonstrated ability to motivate and inspire teams
Exposure to a professional services environment a plus

Knowledge Management Lead Resume Examples & Samples

Work with Flight Projects Directorate Management to set the direction of the program and areas of focus and to leverage unique opportunities for integrating knowledge management practices within the work of the Flight Projects Directorate
Integrate learning activities within the project life cycle and facilitate project and program compliance with agency directives relating to Knowledge Management
Review and comment on Agency directives relating to knowledge management and their potential impact on project-level activities
Support related GSFC efforts to identify “best practices” and to nurture communities of practice
Represent the Flight Projects Directorate within the Center-wide Lessons Learned initiatives
Partner with relevant organizations within GSFC to
Bachelor’s degree and eight years of relevant experience or twelve years of relevant experience in lieu of a degree

Manager, Knowledge Management Resume Examples & Samples

Directly manages the knowledge management staff including hiring, salary administration, addressing performance management problems and performance reviews
Leads and manages major projects with an overall accountability for project success. Accountable for IT project delivery and direction as it related to Knowledge Management. Works with management and teams to establish project performance goals, metrics, and baselines. Establishes and maintaining effective communications with team members, stakeholders, senior management and contacts. Communicates project status to identified stakeholders through routine status reports and meetings. Initiates and maintains issue logs, taking responsibility for identifying and coordinating resolution of all technical and business issues
Oversees the compilation of data and analyzes past and current year knowledge management requirements to prepare budgets and justify funds requested. Monitors department operations and performance relative to budget, analyzes variances and takes corrective action as necessary
Continuously researches, identifies, captures, understands and brings best practices, standards, tools, methodologies and capabilities. Actively seeks to identify and close skill gaps with the IT and Knowledge Management departments
Leads the development of knowledge management standards and, working through the technical support managers and senior staff, ensures that knowledge articles meet established standards
Represents Knowledge Management to staff and management to determine training and technical needs, and to inform management of the department's programs and goals
Reviews operating results of the departments, compares them to established objectives and takes steps to ensure that appropriate measures are taken to correct unsatisfactory results
Works closely with IT to oversee the development/implementation of knowledge network servers, development, test, and production environments. Ensures that software and hardware is tested prior to overall deployment
Responds to information needs through implementation/modification of knowledge management tools and processes
Develops knowledge management policies, programs and schedules, based on identified knowledge needs, company processes, or changes in products, procedures, or services
Established and maintains an effective system of communication throughout the knowledge management organizations
Actively participates with peers in the strategic planning for the Client Services and IT areas and leads the strategic and tactical planning for the knowledge management group. Ensures that knowledge management group's plans support the high-level strategic plans of Client Services and Development
Monitor trends in knowledge management including process, technology and culture. Identify new methods, tools and change management initiatives that support realization of the AVS strategy and vision
Establish metrics and measurement processes to assess the value of the department's knowledge assets and communicate its progress to senior management. Recommend alternative methods to improve effectiveness
20% Monthly travel required
Minimum of 5 years in a Knowledge Management leadership role. Previous experience and awareness of the importance and role of external and internal content and be familiar with knowledge management and collaboration tools such as: search engine and information retrieval; data mining; document management and enterprise portals; software selection
Certification from the KCS Academy strongly preferred
SharePoint Experience
HarePoint Analytics Tool experience
Centralized CCMS - Centralized Content Management Systems knowledge
Ixiasoft
Proven experience and demonstrated ability to effectively manage teams of technical professionals to develop and deploy tools and services, to manage and evolve knowledge management services as markets change and to manage both revenue and expenses in a similar environment
Requires very strong oral, listening and written communication skills, the ability to lead meetings and make presentations, Also, requires the ability to articulate and drive adoption of goals and objectives
Requires strong problem solving skills, the ability to rapidly assess and resolve customer/client concerns and to creatively respond to concerns about services without compromising the Company's ability to continue to profitably provide training services
Strong desktop application skills including spreadsheet, word-processing and database skills are required. Understanding of and ability to develop and manage budgets using spreadsheets is also required
Demonstrated ability to respond effectively to multiple conflicting priorities, continuously prioritize and reprioritize deliverables and to respond to unexpected changes is required
Ability to handle sensitive or confidential information

Knowledge Management Resume Examples & Samples

Manage project impacts for the desktop platform
Identify opportunities for future-state desktop enhancements
Responsible for various project deliverables including scope and reqs
Partner with business resources, user design and technology on all project phases to ensure flawless experience and timely completion
Lead project through charter, requirements, design, development, testing, implementation, certification, pilot, and full deployment
Create UAT test plans and scripts with input from frontline associates
Identify pilot resources and provide on-site support for deployments
Responsible for monitoring business process timings , associate feedback and system performance, thereby identifying opportunities
Understand hardware and application configurations and implications, ensuring associates have proper platform for success
Results- and detail-oriented associate with strong interpersonal, communication, project management and leadership skills
Self-starter, ability to work independently, resolve complex problems, and a positive attitude towards change
Technology execution experience
Contact center or financial center experience
Prior experience designing solutions
College Degree Preferred

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