Level Analyst Resume Samples

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A Beatty

Amely

Beatty

3071 Sporer Cliff

Philadelphia

+1 (555) 498 6287

3071 Sporer Cliff

Philadelphia

Phone

p +1 (555) 498 6287

Experience Experience

Detroit, MI

Mid-level Analyst

Detroit, MI

Trantow, Kreiger and Lehner

Detroit, MI

Mid-level Analyst

Research US and threat capabilities, digitally model them in the Naval Simulation System, simulate dynamics over time, analyze output metrics or effectiveness and performance, and summarize findings into executive leadership briefings
Coordinates the design, development and reviews of adult learning curriculum for delivery and development of environmental prediction Tactical Decision Aids (TDA)
Responsible for the coordinating the delivery of learning solutions throughout its lifecycle to include: analysis, design, development, implementation, and evaluation
Coordinates with subject matter experts to develop content and supports development of specific learning objectives and the testing of learning resources
Manages the development and delivery of TDA updates
Coordinate with other functional leads and functional managers regarding training for the operational capabilities that are under development
Participates in various development working groups regarding use of environmental tools in both TDAs and other system software

San Francisco, CA

Service Level Analyst

San Francisco, CA

Hyatt, Schowalter and Kuvalis

San Francisco, CA

Service Level Analyst

Manages brands Store Opening reports for date changes and adjusts workflow accordingly
Identify areas for improvement and initiate steps to improve on these areas through automation
Supports and executes brand and division strategies to meet established goals
Manages Carrier relations, performance and volume reporting
Manages temporary workforce associates to support volume demands
Internal review of Service Level Performance
Applies solution for Complaints and Compliments

present

San Francisco, CA

Seniorunix Level Analyst

San Francisco, CA

Ratke Inc

present

San Francisco, CA

Seniorunix Level Analyst

present

Work with global colleagues to provide globally consistent processes and procedures and provide innovative ideas
Provide consultancy services to other IT Security teams
Provide reporting and metrics
Analysis and development of platform security initiatives
Provide a secure environment, managing and mitigating risks
Provide architecture assurance on security platform initiatives
Responsibility for the planning and controlled execution of releases into the managed environment

Education Education

Bachelor’s Degree in Computer Science

Washington State University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to quickly gain knowledge and understanding
Excellent team working skills, including strong work ethic geared towards exemplary customer service
Sufficient knowledge of IT operations, responsibilities, work flow processes and procedures in order to resolve most inquiries independently
Possess strong written and oral communication skills
Able to collect/extract information from systems and present findings
Possess good organizational skills
Attention to detail
Proactive, organized and able to prioritize tasks
Ability to explain solutions in an effective and customer focused manner
Able to develop working relationships with staff at all levels

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15 Level Analyst resume templates

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Service Level Analyst Resume Examples & Samples

Accountable for creating and finalizing the Service Level Management Business Design
Responsible for defining and updating SLA’s, reviewing and reporting on the agreed Service Levels and dealing with Complaints and Compliments
May generate reports for all the processes and looks for task automation
Approves and Finalizes SLM Business Design
Collects Data for Service Level Review
Creates Service Level Reports
Updates Dashboards
Documents and Analyzes Complaints and Compliments
Defines and builds solution to Complaints and Compliments
Applies solution for Complaints and Compliments
Finalizes Complaints and Compliments
Meeting Requirements
Internal review of Service Level Performance
Meetings required during execution and review of Service Improvement Plan
Meetings required to review Complaints and Compliments and evaluate their resolution
Ad hoc meeting where required
Reporting Requirements o Contractually defined Service Level Performance report
University or college degree in Computer Science, IT, IS or equivalent academic or on-the-job experience
Overall 5 to 7 years of IT Industry experience with at least four years of relevant industry experience
Demonstrated operational outsourcing and service management experience, ability to provide high quality solutions in a short timeframe
Strong ITSM Process depth and breadth for Service Level management function. Sound knowledge on other related process areas such as Incident, Problem and Change management functions
Strong Service Management knowledge. ITIL Foundation Certificate as a minimum. Preferred: ITIL Practioner’s certification by recognised bodies (ISEB/EXIN)
Should have a high level knowledge on one or more IT related technologies such as Servers and systems, backup and storage, Networks etc
Should have worked hands-on on couple of technologies for at least 3-4 years
Should have sound knowledge on any of the fault performance and capacity management and monitoring tool sets such as OpenView or Unicenter
Process Tool(s): Understanding or knowledge of tools supporting the process (such as OVSC, OVSD, SM 7 or any other workflow management tool)
Good in Escalation Management
Excellent communication skills: Ability to effectively interact with people at all levels worldwide. Fluent English language skills
Excellent communicator in both spoken / written English including explaining technical concepts in non-technical client facing language
Excellent presentation and customer facing skills

Level Analyst Resume Examples & Samples

Provide second level technical support to all IT Services staff and customers
Effective call management including logging, monitoring / updating and resolving calls in a timely fashion. Escalate unresolved incidents to other support groups, including vendors, to expedite resolution
Monitoring and management of incidents allocated to team via the call management tool. Ensure all requests are prioritized and managed pro-actively according to impact, escalating problems as required. Liaise with IT Services staff to ensure the most effective solutions for first level Service Desk requests
Undertake impact analysis of projects or changes to policy and procedures that may have interdependencies with other tasks or resource of the team
Provide regular and ad hoc reports and communication to interested parties through agreed methods and as directed by the Team Lead or management
Inform the Team Lead or management, in a timely fashion, of any situation that may affect the delivery or quality of service to the client
Manage client issues to resolution, escalating to Team Lead or IT Service Desk management team as appropriate
Maintain up to date knowledge of policies and procedures relating to Ernst & Young technology services
Be available to perform after hours work
Perform daily / weekly administrative tasks as required
Highlight any individual or team training / knowledge gaps that may exist and work with senior members of team to address/resolve
Contribute to and participate in, relevant projects that will enhance the service received by customers
Actively participate in the firms’ performance management and development process co-developing Annual Plans with appointed counselor
Sufficient knowledge of IT operations, responsibilities, work flow processes and procedures in order to resolve most inquiries independently
Experience in working with customers, dealing sympathetically with their problems under pressure
Ability to explain solutions in an effective and customer focused manner
Excellent team working skills, including strong work ethic geared towards exemplary customer service
Possess strong written and oral communication skills
Proactive, organized and able to prioritize tasks
Ability to quickly gain knowledge and understanding
An analytical approach to identifying issues and solutions
Recognizes issues and seeks guidance on solutions
Able to develop working relationships with staff at all levels
Able to collect/extract information from systems and present findings
Identify improvement opportunities
Flexibility and initiative to anticipate customer needs

Service Level Analyst Resume Examples & Samples

Provide technical oversight across systems and applications
Leverage skills across multiple technology infrastructure areas
Reviews and analyzes proposed technical solutions for projects
Demonstrates an in-depth understanding of how technology infrastructure integrates within the overall technology function to achieve objective
Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area and basic knowledge of other areas to resolve issues that have impact beyond own area
Perform and administer all technical Support administrative functions for Content Management OnDemand, CA-Deliver/CA-View, Web View and CA-WebViewer on global databases on a 24 x 7 basis
Perform administrative and documentation functions for REVEAL and Controlled Disbursements CD encryption password process
Oversight of COB for CD-ROM creation process for Controlled Disbursements for image and statement creations
COB and change management weekend support for any COB drill/test and other disaster recovery incidents including management of change activities during the weekend
Support globalization efforts across multiple regions including NAM, EMEA, ASPAC and LATAM
Identify areas for improvement and initiate steps to improve on these areas through automation
Perform department metrics analysis, develop and coordinate implementation of improved reporting as needed to effectively identify performance trends
Formulate logical statements of business and recommend the most efficient and cost-effective solution for systems design
Ensure preventive maintenance is performed on all hardware
Constantly review documentation and suggest improvements or more efficient way to carry out documentation activity
Interface with the technology managers, users and other external parties for validation of business requirements, functional specifications and other project/support deliverables
Ensure program deliverables have charter built, sponsor approval meet timelines and budget
Coordinate management technology decisions with responsibility for issue, change and risk controls
Ensure compliance to Citigroup Technology Management Policies (CITMP) and standards
At least 5 years experience working in a multi-platform processing environment, which includes hands on knowledge in 1 or 2 of the following platform environments: MVS, AIX, Unix, Linux and Windows
Has expert technical experience in Shell scripting programming and Structured Query Language (SQL) Application

Gccs Level Analyst Resume Examples & Samples

Resolve simple, automated and scripted incidents
Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and technology teams
Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation

Mid-level Analyst Resume Examples & Samples

Demonstrated ability working with all parts of the IC in order to shape analytic production and encourage sound tradecraft
Demonstrated knowledge of collection requirements and proven experience driving collection and identifying collection gaps
Demonstrated ability to prioritize and manage multiple short-term and longer-term tasks and projects and perform staff functions as required
Demonstrated knowledge of and ability to apply research capabilities and analytic, diagnostic, and qualitative techniques

Entry Level Analyst Resume Examples & Samples

Documentation experience that demonstrates the ability to clearly articulate technical designs, process and workflow
Any SDLC tools – ALM/Quality Center, JIRA, Rally, etc
Visio and other UML Tools
Exposure to automation tools: Selenium, QTP, TOSCA, etc

Head Start Entry Level Analyst Resume Examples & Samples

Manage ongoing office functions, including managing calendars and schedules, preparing correspondence, scheduling meetings and conference calls, agendas, and overseeing all other internal office administrative activities
Assist in the preparation of reports, documents, and other products as required
Review and process office requests as approved by the Manager
Serve as a resource to other Region IV Federal and contractor staff for the purposes of document preparation, production, and distribution
Monitor office resources, materials, and equipment to ensure adequate inventory is maintained at all times
Maintain files for written policies and procedures, ensuring that updates are made as needed and communicated to other staff
As needed, provide training and technical assistance to other Region IV Federal and contractor staff in the areas of paperwork requirements, computer usage, portal and workspace access, and other needs as identified by the Region
Participate in seminars and special training events or other activities as requested by OHS
Minimum of an Associate’s degree
3 years of experience providing office and administrative support in a fast-paced environment
Ability to manage multiple tasks simultaneously, meet strict timelines, and produce high quality results under pressure
Exceptional organizational skills, attention to detail, and the ability to generate reports, correspondence and other products with a high level of accuracy
Experience working within a Head Start Program
Strong computer skills and familiarity with Microsoft Office Suite with expertise in charting and graphing outcome data
Strong team player, with the ability to collaborate and work closely with Regional Office staff and other partners
Ability to work with all levels of internal staff, as well as outside clients

IT Service Level Analyst Senior Resume Examples & Samples

Responsible for the audit and management of the SLM improvement process cycle. Conducts annual, periodic and on-demand reviews of service definitions and SLAs to maintain alignment and to address issues and adjust agreements and descriptions as required
Negotiates any SLA changes with vendor partners. Monitors progress as it occurs in the SLM process, including actions to correct problems and/or opportunities to improve service quality
Collects overall service delivery data and provides metric reporting to management. Prepares options and makes recommendations for product and service improvements based on the data, analyses and best practices (e.g. ITIL). Ensures reports are designed to capture special solutions and new service developments
Works with business clients and partners to document business requirements and services in support of the development of OLA's and SLA's.Gathers data, reviews and updates SLA and/or OLAs
Performs gap analysis on the various agreements and processes supporting SLAs
Assists with the development, implementation and maintenance of IT Service Management utilizing an ITIL framework by defining and creating KPIs/metrics, standards and policies and procedures for service delivery. Monitors effective service via the development and production of statistical reports
Collaborate with the Project Delivery organization and the Vendor Management to determine how new projects will impact services. Initiates contract changes as required. Functions as a project manager with respect to planning and chairing meetings. Methods follow PDLC
Creates service level management awareness programs to promote customer service and business orientation
Participates as a technical SME, process SME, and UAT SME Project Resources in software upgrade projects such as Remedy upgrade, SRM Phases etc. as they pertain to Service Level Management
Mentors others in the ITIL Service Level management process engineering and improvement disciplines and procedures
Possess a working and wide range of knowledge and understanding of Data Processing including IT operations, applications, release management, quality assurance, data security, coding/macro development
Exceptional Project Management skills and knowledge of PDLC
Develop and create reports using various tools; Crystal, Data Analytics, Excel, etc
Effective listening skills, with demonstrated ability to build feedback loops
Strong knowledge and understanding the theories, principles, and practices of process management of IT Infrastructure Library (ITIL) concepts and best practices, particularly Service Level Management
Exceptional written and verbal/presentation communication skills, including the ability to effectively communicate in both highly technical and non-technical environments
Ability to interpret technical jargon and concepts, and to present information to non-technical audiences. Effective listening skills, with demonstrated ability to build feedback loops. Strong facilitation and process skills
Exceptional customer relationship skills, consensus building skills, and ability to establish effective working relationships in a diverse and distributed organization
Detail-oriented and extremely organized, with proven ability to establish priorities and achieve results. Strong accountability and follow-through, strong results-orientation. Ability to set and prioritize multiple goals and meet objectives
Ability to lead meetings and facilitate large group discussions Process development, implementation and improvement skills

Service Level Analyst Resume Examples & Samples

Understanding on ITIL principles
Understanding of controls & audit readiness
Understanding of team and people management
Understanding of IBM and competitor IT landscape
Ability to work under time and workload pressures and to set deadlines
Working experience MS Office applications
Willingness to work and communicate with individuals from different culture/background
Project Management skills would be beneficial
Able to work independently and drive progress
ITIL Foundation Certification is must
Technology awareness

Lead Level Analyst Resume Examples & Samples

Build on and continuously improve SOC analytics framework
Ensure effective operation of SIEM content: filters, rules, expressions and other identification mechanisms of the threat and vulnerability management technologies used within the SOC
Manage, mentor and guide the L1/L2 Security Analysts
Provide data analysis within the SOC processes and to SOC customers and stakeholder in order to drive further security measures and risk mitigation activities
Ensure execution and maintenance of SOC related analytical processes and tasks
Collaborate with other Information Security teams to ensure effective intrusion detection and incident response
Continually maintain and improve technical capabilities through individual development activities, accreditations and certifications to remain constantly prepared to challenge the ever-evolving cyber threat
Experience in information security domain > 7 years
Experience in network and/or firewall engineering, system administration, design and implementation or related field > 5 years
Experience in security analysis and SIEM content development > 3 years
Experience in penetration testing > 2 years
Work experience in a global organization > 3 years
Deep information security expertise
Excellent knowledge of one of the SIEM products
Knowledge of network technologies, Windows and Unix administration
Knowledge of typical security devices such as firewalls, intrusion detection systems, AV and End Point security, Web Application Firewalls, anti-spam systems, event correlation systems, etc
Understanding of security threats, attack scenarios; analysis and intrusion detection skills
Excellent analytical skills and out-of-the box thinking
Excellent communication capabilities

SOC Level Analyst Resume Examples & Samples

Monitor SIEM and related technologies to triage security events
Correlate and analyze events using the SIEM
Follow detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents
1-2 years of information security related experience, in areas such as: security operations, incident analysis, incident handling, and vulnerability management or testing, system patching, log analysis, intrusion detection, or firewall administration
1-2 years experience of one of the following

Mid-level Analyst Resume Examples & Samples

Coordinates the design, development and reviews of adult learning curriculum for delivery and development of environmental prediction Tactical Decision Aids (TDA)
Responsible for the coordinating the delivery of learning solutions throughout its lifecycle to include: analysis, design, development, implementation, and evaluation
Applies effective training methodologies to improve knowledge, skills and abilities based on the needs assessment of the learner and job task analyses
Develops strategy for implementing game-based learning and gamification
Supports the conduct of job task analyses
Manages the delivery of training video and screencast library
Coordinates with subject matter experts to develop content and supports development of specific learning objectives and the testing of learning resources
Designs interactive learning activities supporting the individual's performance requirements and develops digital storyboards in support of those activities
Coordinates the delivery of training and learning architecture that includes the MOODLE learning management system, experience API, and learning record store (LRS)
Participates in reviews, and coordinates curriculum development
Responds to and resolves Navy customer issues in learning content
Interface with instructional systems designers from various organizations
Coordinate with other functional leads and functional managers regarding training for the operational capabilities that are under development
Develops strategies for identifying shortfalls and solutions to Environmental Prediction TDAs
Manages the development and delivery of TDA updates
Participates in various development working groups regarding use of environmental tools in both TDAs and other system software
Familiar with and support design sprints regarding system changes to support user needs
Efficiency with Microsoft Products (Office, Excel, PowerPoint)
Familiar with the Submarine Tactical Decision Aid (STDA) software
US Navy veteran, preferably with Anti-Submarine Warfare experience on Submarines or CRUDES ships
Experience with the Navy/DOD learning systems and processes
Experience with Acoustic Decision Aids
Experience with game-based learning
Experience working on project teams and/or functional teams of instructional systems designers
Demonstrated presentation skills
Capable of working with stakeholders at all levels
Training Delivery

Entry Level Analyst Resume Examples & Samples

Experience in SDLC- Waterfall / Agile
Experience in environments like Unix, Linux, Windows IIS, Data Warehouse (DHW) etc
Working knowledge in application design concepts
Working experience in C++ is a plus
Able to contribute to Automation, Causal analysis and Develop shared/common solutions
Able to identify risks and mitigation
Comfortable working in a matrix environment

Decisive Action Brigade Level Analyst Resume Examples & Samples

Train and assist the client with developing, managing and maintaining the DABL database, terrain applications, and related software (Windows 7 Ultimate/XP, Office 2007, Adobe Reader 920 (and above), Adobe Flash 10, Direct X, WinZip, and DotNet FX 40 (and above))
Assist with plans and execution of DABL enablers to support training exercises, testing and demonstrations
Assist with developing, organizing, and conducting DABL based training and educational programs for customer personnel
Assist the client with planning, developing and executing DABL training activities
Assist with packaging, shipment and installation of a DABL ‘Fly-Away Package’ (consisting of +20 configured laptops, two servers and mobile network capability)
Develops and supports training event AAR's/LI-LL with DABL data-output and DABL replay capabilities
Supervise and assist the client to insure all server and client workstations within the DABL suites are operational
Monitors and operates computers and related peripheral equipment - voice, video, radio-frequency, and/or data communications networks in a federated environment (both DIS and HLA)
Participate in planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites and configuring communication media with concentrators, bridges, and other devices
Helps plan network layouts and configures systems to user environments
Supports the acquisition of hardware and software as well as subcontractor services as needed including knowledge of relevant hardware, software, and computer equipment
Provides technical support and troubleshooting to users
Maintains current knowledge of relevant technology as assigned - principles, methods, techniques, work processes, and applicable regulations in assigned subject-matter area(s)

Mid-level Analyst Resume Examples & Samples

Researching Policy and Procedures for acquisition and non-acquisition NAVSEA R&D programs
Drafting minutes, tracking actions
Drafting and modifying correspondence
Draft and maintain schedules
Collaborate with team for project planning and assisting with high level program briefing materials
Experience with the Navy/DOD learning systems and process
Research&Development

Change, Configuration & Service Level Analyst Resume Examples & Samples

Change, Configuration and Service Level
Information Technology Infrastructure Library (ITIL)
Analytical and process improvement
Internal audit and internal controls
Our policy restricts consideration of applicants needing employment sponsorship (visas) to specialty occupations. Sponsorship will not be considered for this position
Relocation assistance is available
Depending on qualifications, candidates can be considered at all levels
This position requires the ability to be on call
Basic knowledge and understanding of enterprise computing architectures and software products available to solve business issues
Basic knowledge and understanding of IT service management (ITSM) processes within the ITIL framework (e.g. process assessment, definition and design, technology enablement and automation, process governance, measurement and audit, and continual process improvement)
Basic knowledge and understanding of the development of ITIL process and service delivery metrics, reporting, and trending
Basic knowledge and understanding of the configuration and functionality of one or more IT service management tools
Basic knowledge and understanding of the systems development lifecycle
Basic knowledge and understanding of application build and deploy methodology, software distribution, implementation and verification
Basic understanding and knowledge of regulatory/compliance requirements, trends and developments. (e.g. COBIT, Sarbanes-Oxley, PCI, GLB, HIPAA)
Basic understanding of using software tools to query and report data (e.g. Business Objects, Microsoft Excel)
Demonstrated experience communicating technical information to business clients
Demonstrated experience utilizing software tools to support service monitoring and service level management (e.g., CA SOI, CA CEM)
Demonstrated experience working across a broad range of information technology domains, including application, data, infrastructure, and security domains
Solid knowledge and understanding of the following technologies: computing platforms, virtualization technologies, network communications, operating systems and storage systems
Solid knowledge and understanding of software tools to support the change and configuration management processes (e.g., CA Service Desk, CA CMDB, CA Visualizer, GRLoader)
Solid knowledge and understanding of infrastructure technologies, operating systems, and the interconnectivity between infrastructure platforms and software tools

Seniorunix Level Analyst Resume Examples & Samples

5+ years of Unix/Linux Administration Enterprise Level Experience in large distributed environment
In depth knowledge Linux (Red-hat) with good knowledge in Solaris
Detailed knowledge of TCP/IP and associated technologies (NFS, NIS, DNS)
Programming level knowledge of at least Korn Shell and Perl
Ability to troubleshoot, resolve complex problems, with a fix it once for everywhere and automation mentality
Effective oral and written communication skills and interpersonal skills are essential, as well as the ability to work well in a team environment
The individual should have strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling, management or resolution
Knowledge of Veritas Cluster Server or similar high availability product
Veritas Volume Manager
Veritas Cluster Server
Prior experience working in the financial services industry

Entry Level Analyst Resume Examples & Samples

Conducting industry and client research and analysis to identify strategic and operational opportunities for improvements
Gathering and documenting client's current business, people and technology capabilities and requirements
Performing financial assessments to support the development of improvement opportunities
Assisting in the design and development of proposed solutions
Supporting the testing and implementation of strategic recommendations
Developing communications, training and job aids to assist in change
Proven track record of academic excellence (Psychometric, GPA, GMAT)
Relevant experience - an advantage (internship in consulting firms, academic
Eagerness to contribute in a team-oriented environment

Service Level Analyst Resume Examples & Samples

Meets new store on-time delivery performance metrics
Utilizes Luxottica carrier base for transportation needs
Manages Carrier relations, performance and volume reporting
Provides annual volume forecast to carrier base for planning purposes
Follows established best practices for new store transportation coordination
Manages new store and brand special projects
Manages brands Store Opening reports for date changes and adjusts workflow accordingly
Provides accurate, detailed and timely delivery schedule communication to carriers
Monitors and executes weekly brand store opening reports
Provides guidance to brand regarding transportation schedules for successful execution
Communicates with all levels of leadership and brand business partners in a consistent and professional manner
Supports and executes brand and division strategies to meet established goals
Manages temporary workforce associates to support volume demands
Asssociates degree
3+ years customer service and transportation experience
Ability to prepare and present information with influence
MS Office experience
SAP and TMS software experience
Forklift certification
5+ years customer service & transportation experience

Senior Level Analyst Resume Examples & Samples

Bachelor's Degree in Accounting, Finance or similar field
4+ years of experience in Accounting, Finance or similar field
MBA, CPA, or CMA preferred
Strong technical knowledge of finance and associated systems
Influencing and persuasion skills
HFM and SAP knowledge would be beneficial
Strong preference for ISC finance and FP&A background
Strong business partnering, effective verbal and written communication skills in a global environment, demonstrated leadership, mentoring and work direction skills, ability to work independently and make decisions impacting multiple functions, change champion
Program / project leadership skills and experience
Six Sigma Greenbelt Certified

Service Level Analyst Senior Resume Examples & Samples

High School Diploma or Equivalent
Previous experience maintaining Service Level Agreements, client relations experience and presentation skills. Experienced in Microsoft Office and Service Manager
Skills / Knowledge - As a skilled specialist, completes tasks in resourceful and effective ways
Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions
Supervision - Proposes methods and procedures on new assignments. May be informal team leader
Computer Applications - Highly skilled in Microsoft Office and Service Manager
Communication Skills - Excellent communication skills; strong presentation skills

Seniorunix Level Analyst Resume Examples & Samples

Analysis and development of platform security initiatives
Provide consultancy services to other IT Security teams
Provide architecture assurance on security platform initiatives
Maintain security infrastructure, providing stability by following and using the tools, policies, processes and procedures available
Provide a secure environment, managing and mitigating risks
Provide reporting and metrics
Resolve Incidents impacting hosts or environment
Create, review, maintain and update documentation including Documenting & Publishing fixes in central knowledge base
Work with global colleagues to provide globally consistent processes and procedures and provide innovative ideas
Undertake problem ownership
Investigate & Troubleshoot root causes when escalated from
Escalate and liaise with additional internal/external groups when required, resulting in satisfactory resolution
Active participation within and amongst teams and colleagues, providing constructive feedback when necessary
Regularly re-evaluate processes and procedures and Instigate service improvement initiatives
Identify areas for automation and scripting wherever possible
Maximize the use of existing resources, skills and technologies for the greatest benefit
Responsibility for the planning and controlled execution of releases into the managed environment
Input into Business Continuity Planning and Practices

Service Level Analyst Resume Examples & Samples

Technical reporting function
Business Administration or related field and/or the equivalent of training and experience
Microsoft Office; previous experience with Service Level Agreements and client relations
Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations
Computer Applications - Able to create routine reports in Microsoft Office
Communication Skills - Excellent communication skills

Level, Analyst Resume Examples & Samples

Provide Level II support to the client
Identify and escalate priority issues
Perform software, hardware and basic network troubleshooting
Follow up with end-user when necessary
Deliver outstanding and expedited customer service with best practice and principles
Maintain technical documentation

Level, Analyst Resume Examples & Samples

Outstanding Customer Service skills
Ability to communicate effectively via, telephone, chat and e-mail with customers and peers in varying roles
Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving
Adept in troubleshooting system and application issues
Proficient in Windows XP and above
Understanding of LAN/WAN connectivity, and hardware (peripherals) with moderate-to-high level software, network and hardware troubleshooting skills

Level Analyst Resume Examples & Samples

Provide Level I support to the client
Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
Escalate user issues to appropriate resources when necessary
Clearly document user issues and troubleshooting steps
Previous Help Desk/Call Center experience

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