Manager Care Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the manager care job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

B Berge

Blair

Berge

404 Kub Wall

San Francisco

+1 (555) 444 8754

404 Kub Wall

San Francisco

Phone

p +1 (555) 444 8754

Experience Experience

Los Angeles, CA

Manager Progressive Care Unit

Los Angeles, CA

Smith LLC

Los Angeles, CA

Manager Progressive Care Unit

Assists unit director in performance improvement activities for the unit
Develops/consults on department orientation and competency development activities
Monitors orientee performance and practice, along with preceptors, and initiates action to correct/develop orientees
Assists staff to achieve their potential as members of an effective team through innovative management practices
Provides staff with honest and constructive feedback regarding their performance and growth on an ongoing basis
Participates in Management Development curriculum
Assists Director with supervision and management of staff, completion of evaluations, verbal to written counseling, maintain interdepartmental employee folders

Dallas, TX

Manager, Cox Business Customer Care

Dallas, TX

Ortiz LLC

Dallas, TX

Manager, Cox Business Customer Care

Implements a customer care culture in which employees serve, solve and sell in a way that supports Customer Care and Cox strategies and reinforces the Cox culture. Serves as a role model for the Customer Care team in all aspects of the business. Creates a positive work environment that focuses on team success, diversity and inclusion
Coaches, develops and manages the performance of Customer Care Supervisors and takes action to ensure all employees are coached, developed and motivated to achieve results
Develops and implements processes and practices to ensure all representatives are coached, developed, recognized and motivated to achieve performance goals
Implements policies and practices to ensure employee engagement is high
Ensures full compliance with Human Resources standards in the areas of selection, disciplinary action, performance evaluation, diversity and promotions
Contributes to and supports the development and implementation of Customer Care strategies and tactics
Collaborates with other Customer Care leaders and/or independently sets performance goals based on corporate/regional goals for assigned markets

present

Los Angeles, CA

Senior Manager Care Operations

Los Angeles, CA

Ankunding-Adams

present

Los Angeles, CA

Senior Manager Care Operations

present

Helps develop and manage strategies and action plans to improve site and enterprise employee retention and satisfaction
Collaborates with Workforce Management to implement their recommendations for improving operational efficiencies
Helps to manage site budget and understands the impact of decisions and actions based on the overall company financial performance
Maintains an excellent working knowledge of the entire Care operation, as well as leading and developing department projects
Establishes a strong leadership presence within their site/dept. and the Mobility/Retail organization by being involved; demonstrating credibility; and building strong relationships with their site teams, peers, and director team
Provides leadership, direction, support and career development to managers and their teams in a manner consistent with Asurion's Core Values and business objectives
Works with the Quality department and Operations Managers to ensure consistency in call evaluations and that quality objectives are achieved

Education Education

Bachelor’s Degree in Nursing

University of California, San Diego

Bachelor’s Degree in Nursing

Skills Skills

Serves as an escalation point of contact for carrier and platinum customers, including on call rotations and after hours escalations
Communicates customer concerns, customer understanding/experience with service assurance, sales opportunities, implementations, and related issues to the Cox Business sales organization at local and corporate levels
Attends business reviews with Cox Business Service Management organization for both Carrier and Platinum customers
Develops, authors and administers PIR (post incident reports) for both internal and external customers
Provides input to ensure that Cox Business specific customer experience and service assurance metrics are met
1 year successful experience in people leadership positions
2 years work experience using Windows-based PCs, Microsoft Office Suite

Create a Resume in Minutes

15 Manager Care resume templates

Read our complete resume writing guides

Finance Manager, Care Resume Examples & Samples

Advising and supporting the General Manager, CARE and Manager of Finance, Commercial Spares, on all financial issues. This individual will develop strategies and plans to meet all financial commitments
Overseeing 4 direct reports (2 UTAS associates / 2 leased labor contractors)
Supporting the Operations Group with regard to day-to-day transactional issues
Monthly accounting closure, analysis of monthly results, preparation of balance sheet and P&L forecasts and standard metric reporting for the CARE group
Summarizing monthly forecasts and conducting periodic performance to plan meetings
Performing periodic evaluation of the internal control environment, including quarterly account reviews, Accounting & Control Assessments and adherence to Sarbanes-Oxley requirements
Creating and analyzing yearly spending and headcount budgets and prepare the annual business plan for CARE
In conjunction with management, leading the effort to perform quarterly financial review and analysis (EAC) of CARE/MSP contracts’ performance and annual physical inventory of pooled assets
Ensuring that financial contractual commitments are reflected in the EAC
Ensuring that all financial contractual requirements are complied with
Key Projects include: SAP Implementation (R2 Project)

Manager Care Forecasting Resume Examples & Samples

Provide leadership, direction and training to forecast analysts in order to effectively forecast Care call center call volume and staffing
Partner with Care Market Leadership to ensure that service goals are achieved across all call centers; facilitate the review and analysis of factors impacting service delivery performance
Oversee historical call volume and contact rate models to utilize for call volume forecasting for all TWC Customer Care call centers
Direct the development and deployment of appropriate reporting in order to share critical operating data in a timely and effective manner; develop and communicate explanation for variance of workload and/or resource availability
Oversee individual call center agent productivity models utilizing shrinkage and handle time reporting
Conduct Market and Care Leadership presentations on monthly Customer Care call center call volume and staffing results
Identify recurring problems with forecasting processes, policies and procedures and be able to communicate effectively with Care Leadership at all levels
Communicate via in-person, video conference, email and phone effectively with Call Center leadership (at all levels) and other call center analysts to ensure high quality and timely completion of forecasts and schedules
Offers solutions and options on ways to resolve problems to better service the internal/external customer and/or improve the customer experience
Bachelor's degree in Business, Finance or Accounting preferred; or 4+ year’s related experience and/or training; or equivalent combination of education and experience required
5+ years’ experience in call centers; workforce management or process improvement and internal controls required
3+ years’ experience in a Supervisory position in a call center environment preferred
Strong, dynamic leadership that mentors, develops, and guides team members to efficiently complete their tasks
Leadership skills and ability to work with others outside of department in a highly collaborative environment
Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to Call Center
Ability to operate in a rapidly changing environment with a sense of urgency and to develop and deploy changes to increase the overall customer experience

Senior Manager, Care Tier Resume Examples & Samples

Plan, organize, manage and direct the Tier 3 inbound call center agents that troubleshoot with TWC subscribers having difficulty with video, digital phone and data services. In addition, champion and foster these customer opportunities to introduce new products and services to meet established sales goals
Schedule and staff the call center to insure compliance with standards, service levels, quality monitoring scores, sales targets and focus on constant enhancement and improvement of customer satisfaction scores
Recommend, implement, document and insure adherence to policies, processes, standards, work flows, and procedures related to the call center
Increase productivity, improve data quality and integrity, and fully utilize analysis, forecasting and reporting capabilities
Ensure the best customer experience as the final level of troubleshooting and network/equipment, and continue to support the Winning on Service initiative
Establish and maintain exceptional lines of communication and professional relationships in cross functional departments in Time Warner Cable
Report the activities of the team in an effective, accurate and timely manner. Utilize team reporting data to analyze effectiveness, results and opportunities for improvement
Utilize Regional approved practices in performing hiring, disciplinary action, staff development, goal setting, completing performance reviews and adhering to safety practices. Support policies and procedures including diversity initiatives and AA/EEO goals
Bachelor’s degree and/or combination of seven years progressive management experience at a managerial level is required
7 plus years progressive management experience is required
Minimum 3 years managing consumer call centers required
Experience leading technical support call center/Tier 3 support preferred
Must possess strong leadership traits and be able to instill a customer focus in direct reports and in the agents required
Knowledge of work flow and process management with a proven track record of recommending and implementing new processes is required
Experience in fostering a culture with focus on employee development and accountability required
Must have good organizational skills, time management skills and a proven ability to manage a technologically sophisticated call center
Requires ability to effectively communicate and coordinate with all levels of management and work within a participative, fast paced and interactive team environment
Demonstrated database research and analytical skills, forecasting, trending business metrics, and statistical analysis preferred
Up-to-date knowledge of ICOMS or similar billing system is essential, along with the capacity to support multiple product lines preferred

Manager, Care Coordination Resume Examples & Samples

Experience leading innovative case management programs
Strong problem resolution abilities and customer relation skills
Experience planning, leading and organizing the resources of a team preferred
Leadership experience in acute case management required
Experience in coordinating UM Committees/and or Clinical Review teams
Experience coaching, counseling and administering corrective action
Knowledge of ACMA, CMSA, and NASW Standards of Practice
Knowledge of available health care and community resources
Comprehensive knowledge of laws, regulations and professional standards affecting case management practice in an integrated delivery system: including but not limited to: CMS, Title 22, CHA Consent Manual, and TJC
Group presentation design and facilitation skills
Working knowledge of Inter-Qual criteria
Working knowledge of MIDAS and experience with an E.H.R. (EPIC preferred)
Ability to promote teamwork and to effectively function in teams, both as a leader and as a team member
Effective human relations and interpersonal skills necessary to lead the efforts of diverse health professionals to meet program objectives
Ability to work effectively in a fast paced environment, directing services at multiple locations
Analytical and mathematical skills
Demonstrated ability to implement continuous quality improvement processes and techniques, including benchmarking and outcomes measurements
PC skills, word processing, spreadsheets and managed care software programs

Senior Manager, Care Readiness Resume Examples & Samples

Hiring, organizing and leading the team
Build, enhance and formalize processes for R&R NPI work
Ensure Care capabilities are deployed on time and with desired state
Actively engage with stakeholder network to get fast alignment with program work
Aggressively manage R&R costs per product
10 plus year’s experience, a BA or Master’s degree in a Supply Chain, Engineering or Operations field and equivalent work experience. MBA is a plus
Proven ability to lead people and execute product programs effectively without strong direction
Able to identify business challenges, develop solutions in consideration of multiple agendas and drive to completion
Strong ability to collaborate with globally diverse stakeholders across engineering, marketing and Finance
Ability to effectively manage multiple projects simultaneously while moving at the speed of our customers
Clear decision making in ambiguous situations to maintain team progress and required pace of delivery

Manager, Care Programs Resume Examples & Samples

Lead non-voice strategy and projects/programs for Consumer Care
Develop and drive sustainable self-serve improvement initiatives within Consumer Care
Support non-voice technology initiatives for Consumer Care
Lead alternative channel operational strategy and programs. Examples could include email and SMS
Lead digital channel optimization support strategy and associated programs within Consumer Care
Partner with operations teams and other stakeholders to identify and implement customer experience improvements
3 - 5 years contact centre operations or support experience preferably with a non-voice component (example, chat, email, sms)
Ability to collaborate across functional teams and build strong relationships to create value adding outcomes
Creative problem solving and superior communication skills (verbal, written, facilitation)
Motivated and highly adaptable with the ability to deliver results under pressure of multiple priorities requiring fast turnaround
Previous project delivery and strategy planning experience preferred

Technical Program Manager, Care Tools Resume Examples & Samples

Working cross functionally with other product teams, policy and Community Ops
Consulting product teams new to support on how to implement support
Understanding how escalations, shielding and secondary investigations work both technically and operationally
Prioritizing and phasing improvements to different support flows
Project managing the development of new tools and support products
Creating and running a SEV process for PR fires related to CO, policy or Care Tools
Partnering closely with the rest of Care Tools to surface opportunities to improve efficiency, accuracy or resolution
Heavily process driven – this person will be running two critical process across policy, CO and other product teams with high visibility. This person needs to be able to drive quick alignment and outputs
Strong technical acumen – this person will need to be able to understand how our systems works today and investigate inconsistencies or anomalies
Be independent and thorough in examination and analysis, alongside results oriented
Organizational and time management skills. : 3+ years experience working with cross functional teams across
2+ years experience with program management and demonstrated ability to lead programs

Senior Manager, Care Fulfillment Resume Examples & Samples

Develops and executes strategic business plans, operational goals, and performance metrics that drive dispatch and tech productivity to ensure a high level of customer service and satisfaction. Ensures cross-functional relationships with CARE, Warehouse, Field Ops, and Check-in
Establishes departmental goals, including developing and ensuring the maintenance of departmental procedures, monitoring and controlling work flow and outage control, and utilizing the automated work force management system
Implements and continually refines systems and workforce management processes to ensure high quality service delivery. Analyzes technical operations, general business and administrative performance to achieve customer satisfaction, system effectiveness, and profitability. Provides detailed analyses
Develops and maintains strategic partnerships with cross-functional organizations to ensure effective implementation of methods and procedures
Identifies expedient and comprehensive solutions to customer-impacting issues
Manages financial management of the Fulfillment team, including operating expenses, capital budget, forecasting, and strategic planning for the department
Oversees the hiring, training, and development of the Fulfillment staff to ensure that personnel development and Company financial goals are achieved
Ensures compliance with National Cable Television Association's standards
Leads, directs, and motivates an organization comprised of exempt and non-exempt employees
Ensures competence and continuity of qualified Dispatch Supervisors and staff through optimum selection, training and development, and appraisal and motivation techniques

Manager Care Coordination Resume Examples & Samples

Licensed RN in Virginia
Bachelor degree in nursing required with master’s degree in healthcare preferred
ACM or CCM certification eligible
Minimum of 3-5 years’ clinical experience working in a large primary care group practice setting. Experience with medical practice EMR software products as well as medical record documentation requirements
Experience in acute care and ambulatory settings or a demonstrated knowledge of care coordination processes across the continuum
Strong computer skills, including experience with Microsoft Office applications (Word, Excel, Access, PowerPoint, and Outlook) and EMR and practice management software is mandatory
Requires strong skills in computer software and language and writing skills for purpose of developing policies, procedures, documented work flows and processes. Position will require self direction and autonomy in creating documented work products
Requires strong skills in the following areas: courtesy, respect, enthusiasm, positive attitude, engagement, and interpersonal communication skills both verbal and written. Proven ability to influence others in the accomplishment of change initiatives, problem identification and analysis; organization and ability to re-prioritize work assignments, coordination and delegation of assignments; recommending hiring/termination and evaluating staff performance as appropriate
Requires a high level of work product accuracy and attention to detail
Must be willing to travel to BSMG office locations on a routine basis

Program Manager, Care Resume Examples & Samples

Customer Facing duties for the Contract
Contract financial performance – Estimate At Completion (EAC)
Insures and upholds that UTAS is adhering to the Terms & Conditions of the contract. Works to resolve any contract commercial issues that may arise with the Customer
Performs periodic Program Reviews both externally with the customer and internally with the UTAS aftermarket team (Finance, Repair, Technical, and Management)
Performs initial Entry Into Service (EIS) for new contracts with the external customer and the internal UTAS aftermarket team (kick-off presentations, contract T&C flow-downs, create awareness for potential financial penalty risks, initial EAC formation with Finance, and other set-up as necessary per the contract)
Supports and provides assistance to the Proposal Management Group (PMG) for any new proposal activity as it relates to these contract customers (pricing, T&Cs, processes, etc.)
Performs other duties as directed by management

Maternal Infant Care Product Manager Resume Examples & Samples

Drive segment to success, build-on the product benefits and values, key differentiators, create offense/defense messages versus competition
Provide sales support with product knowledge/trainings, competitive analysis, local strategic deal support
Ensure a high-level product/segment knowledge in regions from Modality Leaders to Sales Rep including Clinical Apps
Participate to the elaboration and the execution of the business strategy aligned with the EU Perinatal Care marketing plan
Build commercial campaigns to animate the sales on competitive/GE IB
Drive NPI launches (pricing, training, localization, PN creation, pilots, localize the global messages) and drive commercial activation
Set product positioning strategy incl. pricing
Be the front line of the pricing team (QRP, PB, Apptus)
Analyze Order/sales, win/loss, ASP trends & competitive insight – build action plan and deploy accordingly
Involved in the preparation of product/segment Global and European management reviews, PSI
Coordinate actions with the EU marketing, service, pricing/finance, local MIC leaders, global PM to grow the franchise
Voice the EU product feedback from customers/field to global team to ensure relevant short/long term product roadmap
Attend the CSO reviews and follow up with stakeholder to get them closed ASAP
Champion the segment internally and externally
Previous Clinical Solutions Sales/Marketing/Product Management experience in the Healthcare Industry, ideally in neonatology or obstetric market
Innovation – ability to develop/execute on new ideas, sales strategy through collaboration to help build a true business franchise
Good communication / presentation skills enabling the candidate to work efficiently across different cultures
Ability to work efficiently in a matrix organization managing several stakeholders within a direct, indirect, cross functional organization
Be autonomous, result oriented and ready to take responsibility for actions while being a good team player
Fluent in English and preferably other European languages
Frequent travel required (40%)
Good computer skills ( Excel, Outlook, Powerpoint, SFDC etc…)

Manager, Progressive Care Resume Examples & Samples

Promotes and monitors regulatory agency standards to maintain compliance
Demonstrates that unit culture is focused on patient and family centered care; ensures that each care interaction is anchored in a respectful partnership, anticipating and responding to patient and family needs
Ensures quality of care to patients and families represents “best in class”
Contributes to professional development of staff, students, and colleagues in an environment of mutual respect and understanding
Demonstrates decisions and actions are based on ethical principles and fosters a non-discriminatory climate in which care is delivered in a manner sensitive to socio-cultural diversity
Promotes research, and integrating evidence-based knowledge into the identification of best practice in the delivery of care to the appropriate population
Utilizes the ANA Scope and Standards of Practice and the Code of Ethics for Nurses with Interpretive Statements as the foundation for nursing practice
Interacts with and contributes to the professional development of peers and others practicing in a Shared Governance model of nursing practice

Manager Progressive Care Unit Resume Examples & Samples

Organize assist and facilitate the delivery of care to the patient in compliance with hospital and nursing policies, procedures and standards of care
Documents patient care according to all applicable policies
Initiates discharge planning and coordinate with case management as appropriate
Recognizes, reports and documents symptoms of complications or changes in patient condition
Plans and provides patient and family education as needed
Communicates status of daily operations to unit director
Handles patient and physician complaints with tact
Assists in orientation of new personnel
Maintains knowledge of diagnostic tests and reports abnormalities to physician as appropriate
Maintains professional interdepartmental relations throughout the hospital
Serves as resources person for staff and physicians
Assists unit director in performance improvement activities for the unit
Effectively problem solves issues related to patient care or unit operations
Rounds with physicians and communicates patient status in a clear and concise manner
Participates in meetings and committees as assigned
Cultivates relationships with physicians and office staff
Assist with bed assignments
Assists with staff education and in-servicing to assure competency in the care of patients
Successfully manages operations duties within department – payroll (Kronos), scheduling of staff and system maintenance
Assists Director with supervision and management of staff, completion of evaluations, verbal to written counseling, maintain interdepartmental employee folders
1-3 years or more year of experience

Manager of Progressive Care Resume Examples & Samples

Develops and implements+ ongoing programs to measure, monitor, assesses and to improve quality of nursing care delivered to patients. Works toward hospital-wide improvement in meeting core measure, patient safety, and service excellence goals in assigned units
Communicates and interacts with patients, families and others in a caring, empathetic, courteous, and respectful manner
Demonstrates responsibility and accountability for ensuring effective pain management practices are in place and operational in area(s) of responsibility

Manager of Progressive Care Resume Examples & Samples

Previous experience in Acute Care Telemetry Med Surgical Required
2-3 years Nurse Management Experience required
Current Florida RN licensure required
Current BLS and ACLS

Household Care Brand Manager Resume Examples & Samples

Lead development of 3 year Strategic Business Plan and be responsible for 3-5 year category P&L in collaboration with brand senior brand manager
Lead cross functional team for bi-annual Portfolio reviews
Lead the development of defining new innovation space and identifying future innovation programs
Provide project and/or marketing leadership on strategy and innovation projects
Collaborate with Global Marketing Team on the development of brand expansion initiatives
Progress critical innovation initiatives to stage gate
Brilliant partnership with the cross functional counterparts
Graduate degree in Marketing or Business Administration with minimum 3+ years prior CPG marketing or sales experience
Solid analytical skills with strong business strategy development experience
Entrepreneur can-do attitude to find ways to break down growth barriers
Demonstrated ability to navigate and perform in ambiguous circumstances
Ability to pull insights from multiple sources and synthesize into a compelling story for change
Passionate about driving brand growth by better meeting consumer needs
Ability to craft vision and strategy and make it come to life with actionable plans
Can work independently (self-motivated) and complete projects within required timeframes
Able to make tough, informed decisions quickly to keep performance on track
High familiarity with strategy development and innovation processes
Able to lead and inspire cross functional teams to deliver strong innovation plans
Highly capable of writing/evaluating initiative and communications briefs and concept development

Consumer Care Experience Manager Resume Examples & Samples

Define the consumer care experience plan for new innovations: how to organize and through which touch points
Prepare and execute the Consumer Care touch points to achieve a superior consumer experience
Drive Call Center readiness for product launches, including training materials, products, bulletins, scripts and more
Drive web content for product launches (video tutorials, Frequently Asked Questions, content maintenance etc.)
Drive FAQ successfulness and improvements based on, for example, success rates and Call Center input
Track and report in-market feedback and post market surveillance
Conduct root cause analysis and corrective action management for improvements in, for example, web-content, FAQ, Call Center trainings
Contribute to consumer complaint handling: identify resources needed to provide solutions to consumer issues and ensure timely execution
Post-launch monitoring including provision of feedback to innovation teams and marketing
A strong drive to put the consumer first
Master degree in either technology (Mechanical or Electrical) or communications
3-5 year experience in a relevant field (Innovation & Development/ Customer service/ Communication)
Experience in defining communication materials to address the consumer needs and questions, such as call center scripts and website content, and to review the effectiveness of the communication tools
A strong technical understanding of consumer products and product propositions
Experience with providing consumer service for digital innovations and connected propositions
Strong presentation and trainer skills
Experience with medical devices is a bonus
Experience in Customer Service is a plus

Manager, Cox Business Customer Care Resume Examples & Samples

Implements a customer care culture in which employees serve, solve and sell in a way that supports Customer Care and Cox strategies and reinforces the Cox culture. Serves as a role model for the Customer Care team in all aspects of the business. Creates a positive work environment that focuses on team success, diversity and inclusion
Hires Customer Care Supervisors and builds a Customer Care team that has the ability and resources to achieve customer loyalty, revenue and operational efficiency goals
Coaches, develops and manages the performance of Customer Care Supervisors and takes action to ensure all employees are coached, developed and motivated to achieve results
Develops and implements processes and practices to ensure all representatives are coached, developed, recognized and motivated to achieve performance goals
Monitors information and gathers feedback to identify front line training needs and partners with appropriate colleagues to implement appropriate training
Implements policies and practices to ensure employee engagement is high
Ensures full compliance with Human Resources standards in the areas of selection, disciplinary action, performance evaluation, diversity and promotions
Contributes to and supports the development and implementation of Customer Care strategies and tactics
Collaborates with other Customer Care leaders and/or independently sets performance goals based on corporate/regional goals for assigned markets
Provides input to ensure that region specific customer experience and revenue metrics are met. Analyzes phone data, budgets appropriate staffing levels, and makes daily operational decisions to meet fluctuating volume requirements
Participates and serves as the point person for the Care Center on project teams to coordinate and prepare for initiatives being rolled out in the region or enterprise
Translates strategic priorities into operational reality; aligns communication, accountabilities, resource capabilities, internal processes and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results
Analyzes performance measures and trends and drives improvements in the overall customer experience, PSU growth, and technical and billing processes, practices, resources and expertise within the Care Center across all product lines
Identifies, champions and facilitates the implementation of new initiatives that will improve the customer experience and employee satisfaction relative to delivery of quality service
Develops, implements and improves processes through identification of operational and technological changes that are having an impact on the customer experience and call center efficiency
Leads and manages projects in support of business strategies, new products and services
Develops, administers and monitors the application of customer service policies, programs and procedures
Maintains the appropriate level of staffing and adjusts methods of call handling to deliver the desired customer experience
Assigns work, sets completion dates, reviews work and manages performance in accordance with organizational policies, procedures, and performance management processes
Serves as a subject matter expert or advisor on product launches, system upgrades and complex customer issues and handles issues escalated by team members and other departments
Holds outsource vendors accountable for achieving results
Manages certain key priorities and budget dependencies and controls expenses to achieve financial and service delivery targets within his/her signing authority
Maintains a safe and positive work environment and complies with all Cox safety policies
Participates in ‘crisis management’ activities, assesses customer impacts, and communication within the call center as it relates to technical issues
Establishes and maintains strong working partnerships and communication with vendors
Establishes and leverages strong business partnerships with key departments to seek information and to maximize communication and call center representation on the technical and billing elements of the business across all product lines
Drives effective product launches at the call center level through active partnering with Marketing and Field, and assuring that the customer’s voice is represented in the change management process
Collaborates with peer-level leadership group on special projects and initiatives, to ensure that strategies and processes are aligned, and build a cohesive leadership presence within Customer Care
Communicates customer concerns, customer understanding/experience with marketing programs, sales opportunities, implementations, and related issues within the Customer Care team, the region and across regions
Leads Customer Care team meetings to coordinate sales and other efforts and communicate changes in direction, products, policies, expectations, processes and standards
Attends job-related training and informally remains current on competition, technical information regarding Cox’s telephony, data, and video products and offerings, service delivery, leadership skills, etc
Attends quarterly business reviews with Cox Business Wholesale, Carrier and Platinum customers, this may be conducted virtually or require travel
Serves as an escalation point of contact for carrier and platinum customers, including on call rotations and after hours escalations
Communicates customer concerns, customer understanding/experience with service assurance, sales opportunities, implementations, and related issues to the Cox Business sales organization at local and corporate levels
Attends business reviews with Cox Business Service Management organization for both Carrier and Platinum customers
Develops, authors and administers PIR (post incident reports) for both internal and external customers
Provides input to ensure that Cox Business specific customer experience and service assurance metrics are met
Analyzes trouble ticket volume to budget and forecast for appropriate staffing levels, and makes daily operational decisions to meet fluctuating volume requirements. Partners with Business analytic teams to determine trends, forecast and analysis
High school graduate or GED or equivalent work experience
7 years successful experience in Customer Service, Sales, Operations, Marketing or related field achieving objectives. 5+ years of experience required if candidate possesses a related advanced degree (MS/MBA or above)
1 year successful experience in people leadership positions
2 years work experience using Windows-based PCs, Microsoft Office Suite
Builds a Successful Team - Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals
Communicates Effectively - Clearly conveys information and ideas that engage the audience and helps them understand and retain the message; Articulates information clearly, adapting communication styles to both inform and inspire
Creating a Service Reputation: Crafting and implementing service practices that meet customers' and own organization's needs; using appropriate interpersonal styles and techniques to resolve difficult customer situations and regain customer confidence
Demonstrates Enterprise-Wide Thinking – Exhibits an understanding of the impact of decisions on "One Cox" (Cox Communications), including employees, customers, and the community; Demonstrates business acumen
Develops Self and Others - Pursues opportunities for self-development and continuous improvement of skills and abilities; Provides feedback and coaching to others toward enhancing skills and performance to fulfill current and/or future job responsibilities
Leads Change - Implements new initiatives with efficiency, transparency and flexibility; Collaborates with others to innovate, implement, and to build and maintain support for change activities
Models Accountability - Maintains high performance standards for self and others; Accepts personal responsibility for making difficult choices; Embraces diversity; Produces substantial positive results
PC Skill- Skill required to use a PC to enter, retrieve, manipulate, and/or store information; includes knowledge of basic Windows operating system and MS Office application software
Translates and Executes Strategy - Translates enterprise-wide, regional, market and/or departmental strategy and fosters engagement within area of responsibility; Communicates and visibly supports the organization’s vision in a way that is meaningful and actionable

ED Care Manager Resume Examples & Samples

Determines patient needs and resources through initial clinical assessments within the emergency department prior to the decision to admit. May initiate the discharge planning process. Plans take into account cultural, religious and psychosocial needs
In collaboration with the healthcare team reviews the following
Patients to be place in occupied beds in order to assure status and level of care
High utilizers of the ED and hospital
Patients discharged from the ED in need of assistance with coordination of services
In collaboration with the interdisciplinary team, secures authorization for additional needed patient services as required. Anticipates barriers/variances to the delivery of care; intervenes as necessary
Assists in implementation of the patient care plan. Helps to coordinate patient care activity, with the charge nurse or staff nurse through assistance in organizing and directing care of the patient
Coordinates discharge planning, screens patients for social work, home care and continuing needs. Makes referrals or delegates discharge needs to members of health care team as appropriate
Identifies, documents and reports variances, quality, risk, and infection control issues; participates in interdisciplinary studies
Uses a professional, honest, direct approach in verbal and written communication. Maintains confidentiality. Promotes and maintains collegial and collaborative working relationships
Contributes to care planning activities which reflect that the developmental abilities of the patient have been considered
Provides ongoing education to patients and families as it relates to care planning and preparation for discharge
Acts as an InterQual Criteria resource for other hospital roles and departments
Adheres to DCH Health System facility and department policies and procedures as well as standards from external regulatory agencies and accrediting bodies (i.e., JCAHO, Department of Public Health, AQAF, etc...)
Participates in activities of professional associations as appropriate
Participates and assists in departmental studies and projects as assigned
Performs basic administrative tasks related to the job, including but not limited to, preparing reports and statistical record keeping
Maintains confidentiality of all information
Responsible to support and participate in department strategies and efforts focused on reducing readmissions and improving length of stay (LOS)
Responsible to support and participate in department strategies and efforts focused on improving clinical documentation by physicians
Is knowledgeable of hospital mission, vision, and values and performs in a manner that supports them
Identifies and reports Quality and Risk Management concerns

Sales Account Manager, Optum Care Plus Resume Examples & Samples

Work under the direction of the Sales Lead to drive and achieve sales goals by leading or advancing the sales cycle
Serve as a subject matter expert on Optum Care Plus plans and all UnitedHealth Care Medicare products and maintains all current product certifications and appropriate licensure
Develop new forums to educate eligible consumers about Optum Care Plus products
Conduct presentations, sales activities and other informational events in accordance with current approved communication and marketing programs and state / federal regulations
Participate in planning and implementation of outreach strategies and programs in conjunction with clinical and Provider Relations staff
Responsible for member enrollment and achieving a defined minimum number of monthly sales through solid execution of the following
Experience creating, facilitating and presenting to a variety of stakeholders in-person, conference calls, WebEx, etc
Ability to work some evenings / weekends
State health insurance license; required within 60 days of hire

Marketing Manager Garment Care & Floor Care Benelux Resume Examples & Samples

Master’s degree, preferably Commercially/Business oriented
Minimum of 2 to 3 years’ experience in marketing management role with category responsibility, experience in developing and executing Marketing strategy and budget responsibility
Insights in and knowledge of market trends in B2C environment
Interactive, creative, pragmatic and goal oriented go-getter that takes initiatives in order to get result. Strong communication and interpersonal skills
Understanding of or experience in the Belgian and/or Dutch market is crucial, since you focus on the Benelux market
Fluent in both Dutch and English is a must, French is a plus

Post-acute Care Manager Resume Examples & Samples

Coordinate provisions for discharge from facilities, including follow up appointments, home health, social services, transportation, etc., in order to maintain continuity of care
Graduate of an accredited school of nursing, Bachelor’s degree in Nursing preferred
3-5 years clinical experience in a hospital or other healthcare setting
HMO experience preferred
Current Pennsylvania Nurse license Required
Deep knowledge of community resources and commitment to innovation
Someone who thrives in an environment that is constantly changing and will face new challenges head-on

Acute Care Business Manager Resume Examples & Samples

Establish and maintain professional relationships with targeted opinion leaders and hospitals, including physicians, medical staff, pharmacies, etc
Discover who the decision-makers and key contacts are in a hospital account, and establish and maintain professional relationships
Develop and implement strategies to ensure products are on hospital formulary
Maintain and provide periodic written and/or verbal communication as required by supervisor or home office
Effectively plan work days and sales calls to accomplish goals and objectives
Develop and/or maintain permanent customer records
Complete assigned administrative tasks in a timely, accurate, legible, and organized manner
B.A. or B.S. degree in relevant field or equivalent experience
2+ years of recent hospital sales experience in the assigned territory/accounts or previously trained by Mallinckrodt on selling OFIRMEV. (Experience with hospital formularies, broad surgery and anesthesia relationships strongly preferred.)
Excellent communication and interpersonal skills, self-motivated with a sense of urgency, well-organized, strong problem-solving abilities
Ability to establish and build relationships and rapport with a diverse customer base
A valid motor vehicle operator's license

Scientific Affairs Manager, M Oral Care Resume Examples & Samples

Scientific Marketing: Search out and organize technical support for products to support global and regional marketing initiatives. Responsible for all technical aspects and input to marketing plans
Clinical Studies: Develop strategies and priorities for scientific studies that support existing products and new products in development. Work with Clinical Research function in coordinating and executing studies
New Product Programs: Participate as a key member of new product development programs, responsible for Scientific Input Work Package tasks
Competitive Product Knowledge: Develop and maintain knowledge of scientific data (clinical and in-vitro studies) supporting the claims of competitive products
Industry Relationships: Serve as a major point-of-contact in maintaining relationships with key opinion leaders, researchers and industry organizations for 3M Oral Care’s prevention business. Influence, educate and provide supporting materials to speakers, authors and opinion leaders in order to advance the 3rd party endorsement and podium support for 3M Oral Care prevention products
Industry and Regulatory Trends: Through professional contacts, publication reading and conference attendance, develop and maintain knowledge of trends in the industry, insurance reimbursement and FDA regulatory status
Global Internal Support: Prepare scientific data and technical product information to provide to marketers and professional relations managers in the applicable regions of the world
External Product and Technology Acquisition: Provide input and assistance in evaluating external product and technology opportunities
Minimum of one (1) year experience in delivering technical presentations
Minimum of three (3) combined years of oral care and/or medical industry experience
Knowledge of dental products or clinical procedures
Knowledge of FDA Monograph regulations
Knowledge of clinical research and evaluations
Experience in training others is desired
Registered Dental Hygienist (RDH), Certified Dental Assistant (CDA), DDS, or other dental training experience
Experience in conducting research related to new product development and marketing launches
Global Experience (multi-market or country)
Management skills (leadership, project management, conflict management, diversity)
Ability to travel for company meetings, trade shows and industry conferences

Post-acute Care, Operations Manager Resume Examples & Samples

Oversees a mix of operational, and business activities translating program elements to operations. This shall include supervision and management of staff who carry out initiatives promoting safe coordinated transitions of care as patients move throughout the care continuum
Assembles and manages program resources, including articulation of objectives, roles, and expected results
Develops operations guidelines by writing and updating standard operating procedures
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
Utilizes and interprets data to identify factors allowing for rapid change/course adjustment to stay on target and achieve operational and program goals
Understands and is able to implement rapid cycles of change in response to changing episode payment models and value based care
Maintains documentation of program operations by auditing work effort of PAC program managers
Maintains customer confidence and protects operations by monitoring confidential information processing
Assists in the planning and development of an annual budget; analyzing variances; initiating corrective actions
Develops and leads a high performance team by recruiting, selecting, orienting, and training PAC program managers
Maintains PAC Program Manager results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
Works in concert with Physicians, Nursing, Care Coordination, PAC Program Managers, PAC providers and community social support programs facilitating care of patients in the post-acute care setting. Communicates with the on-site Case Management staff to ensure seamless transitions of care for our patients
Assists in the development of a quality improvement process as it relates to the care of patients in PAC including key elements such as PAC LOS, Readmission, and ED Admissions
Coordinates and oversees multi-disciplinary team meetings
Designs and coordinates formal and informal program training sessions for internal and external constituents
Assesses, reports, and communicates program status on a periodic basis to all program stakeholders
Develops and uses a system to continuously evaluate and address internal and external customer concerns/ grievances
5 years acute care hospital and/or post-acute care operations management

Customer Care Unit Manager Resume Examples & Samples

Coordinate workflow and ensure client standards are met on a daily, weekly and monthly basis
Participate in the administration and monitoring of an operational budget, which may include payroll tracking and managing staffing levels
Two years supervisory experience managing, motivating, and developing employees
Demonstrated ability to analyze a situation, influence others, and negotiate a win-win
Ability to innovate and improve processes as needed
Experience in mortgage servicing, customer service, retail banking, hazard insurance processing or production driven environment
Associate or Bachelor degree in business or related field
Three years supervisory experience managing, motivating, and developing employees
Associate or Bachelor degree in business or related field or equivalent experience
We will hire at a Unit Manager I or Unit Manager II level based on skills and experience.**

Customer Care Department Manager Resume Examples & Samples

5+ years experience in managing people, accountable for results in a call center financial services/credit card industry
A high level of interpersonal and communication skills required
Incumbents must be able to lead, teach and persuade others and/or to interact effectively with others at all levels in very difficult situations
Demonstrated experience driving revenue generation growth
Ability to manage multiple projects and/or tasks
Proven organizational planning skills
Ability to act and think independently

Brand Manager, Lens Care Resume Examples & Samples

Proactively tracks and analyzes relevant information to make sound business recommendations
Provides input and recommendations on key components of the strategic and operating brand plans
Effectively develops and implements plans/ tactics and evaluates the success against pre-determined metrics
Key support areas may include: Consumer Engagement (digital & social media), Consumer Promotion, Shopper Marketing and Trade Promotion, and Forecasting activities
Develops, owns and manages the budget for key marketing activities. Acquires an understanding of how profitability is achieved for the brand
Pursues new ideas and generates a fact-based case to support them
Manages relationships with key vendors, agencies and cross-functional partners. Develops an understanding of the dynamics of the matrix and the role of all partners
BS degree in marketing or a related discipline required
3-5+ years of experience within US OTC and/or CPG marketing organization
Demonstrates a fundamental understanding of basic marketing skills, including 4P’s
Must have demonstrated analytical skills with ability to review consumer data, identify trends and present information to senior managers. Experience with IRI/ACNielsen data preferred
Good analytical, interpersonal, people management, and influencing skills
Must have basic computer proficiency (Microsoft Word, Excel & PowerPoint)

Territory Manager, Ostomy Care Resume Examples & Samples

Accountable for developing positive, collaborative relationships with clinical care providers. key buying influencers, including but not limited to Physicians, WOCNs, and other clinicians within the continuum of care, and targeted customers in the Acute, Alternate Site, and healthcare settings
Attend national, regional, and local meetings as required. Represent ConvaTec in a professional manner at scheduled meetings
Leverage existing ConvaTec Territory managers and distribution channels to create a positive team approach to all the targeted facilities within their designated territory
Having a consultative approach to selling is required
Proven ability to build positive customer relationships quickly
Ability to network effectively at all levels
Demonstrated success with a complex sales cycle and multiple calls points
Ability to navigate committees and teams with an economic and clinical benefit story
Must have a positive attitude and proven ability to excel in a fast-paced, competitive environment

Manager, Care Coordination SW Resume Examples & Samples

CM certification preferred
Master's degree or equivalent is preferred
Excellent customer service and presentation skills are a must
Ability to work efficiently in a fast-paced environment with changing priorities

Program Manager, Integrated Care Resume Examples & Samples

3-5 years Must have at least five years of administrative and supervisory experience in in the primary care/ambulatory environment
3-5 years Evidence of strategic, innovative thinking, business development and successfully delivering service change/improvement initiatives required. Experience working in complex environments
3-5 years Experience with and understanding of primary care/behavioral health integration
3-5 years BH Professional must have experience and knowledge of care integration and maintains knowledge of current evidenced-based and best practices

VP, Account Manager, Long Term Care Group Resume Examples & Samples

Work to increase revenue by identifying additional products to complement what is currently sold to the existing customer base
Drive the creation and execution of strategic account plans along with Client Executive
Organizes time to cover ongoing priorities and will make arrangements to cover whenever absence is unavoidable
Scout and scope new opportunities within the account
Mange database for client documents including SOWs
Coordinate & drive process-level C-SAT/NPS
Proven experience in managing accounts ranging from $4m to $12m
Broad functional knowledge within the specific sector and able to connect with a variety of executive level stakeholders on their specific pain-points
Responds at any hour
Ability to create and maintain accurate / accessible and organized documentation
Ability to analyze results, identify and explain any variance from targets
Demonstrated ability to work in a multicultural global environment
Bachelor’s degree from an accredited institution, graduate degree a plus
Preferably experience in a similar vertical / domain having managed relationship at CXO level

LVN, PSC Care Manager Resume Examples & Samples

Directs patient to proper exam/treatment area and prepares patient for examinations and other procedures. Assists in the transportation of patient and patient flow
Obtains records and reports vital signs and any other pertinent patient information to the RN or clinician
Administers medication, performs various patient tests, and instructs patients on procedural preparations under the supervision of the clinician or RN
Notifies pharmacies of new prescriptions and authorizations of new refills as ordered by the clinician
Collects, labels, and transports various specimens to appropriate destinations
Maintains and cleans exam/treatment areas and medical equipment
Maintains logs, records of medical procedures, and inventories of supplies
Performs telephone screening
Preferred: Previous LPN/LVN work experience

ICM Care Manager Resume Examples & Samples

Engaging members into the program by providing compelling rationale on the benefits of the program to fit the unique member’s needs
Completing members needs assessment to determine appropriate services and inform the care plan
Providing monitoring and reviewing of cases through planned outreach, incoming contacts, care coordination and utilizing rounds, weekly reports and individual supervision
Rounding or staffing with a supervisor takes place once per month at a minimum for difficult or challenging cases
Frequency of outreach to the member, supports and provider(s) occur at a minimum one time per month, but more may be scheduled according to the member’s clinical needs
Strong customer orientation and excellent written and verbal communications skills required
Must possess strong computer skills

Temporary Care Manager Resume Examples & Samples

Complete behavioral health assessment of the behavioral health, psychosocial and medical needs of identified members
Create person centered and culturally competent Individualized Care Plans (ICP) to include problem identification, goal-setting in collaboration with members, community based behavioral health providers, primary care physicians and other interdisciplinary care team members to develop a comprehensive and integrated approach to care coordination interventions and expected outcomes
Oversee Individualized Care Plan (ICP) implementation by the Care CoordinatorCollaborate with the Care Coordinator updates ICP and provides individual supervision of Care Coordinators
Care coordination/management of the Interdisciplinary Care Team (ICT) to ensure that the member goals are being addressed from a treatment team approach and collaborating with the team to complete care plan updates as required
Facilitate, refer and coordinate appropriate community based services and supports to meet the members’ BH needs
The ideal candidate would be a licensed professional in a private practice.**
Excellent communication skills (verbal and in writing)
Ability to manage multiple priorities and work collaboratively within a team environment required

Care Manager Harp UM Resume Examples & Samples

Determines appropriate level of care related to mental health and substance abuse treatment for members based on Beacon’s medical necessity criteria
Analyzes specific utilization problems, and plans and implements solutions that directly influence quality of care and financial liability
Performs telephonic case review for pre-admission and continuing care in psychiatric and substance treatment facilities as assigned
Interacts with Physician Advisors to discuss clinical/authorization questions and concerns regarding specific cases
Authorizes treatment for medical necessity for mental health and substance abuse problems according to clinical information given by providers and internal criteria for medical necessity and appropriateness of care
Utilization Review clinicians are required to be educated in current principles, procedures and knowledge of behavior health
Experience in behavioral health managed care or clinical setting
Knowledge of behavioral health recovery oriented services
Must be a licensed behavioral health clinician and practice within the scope of their licensure with a minimum of 3 years behavioral health experience
Demonstrated work experience to influence and negotiate to effectively manage patient care and health care outcomes

Care Manager, Speciality Clinician Resume Examples & Samples

Review and oversee the assessment and care plan for clinical appropriateness, appropriate service referral/utilization and integration across all health domains
Provide clinical consultation and recommendations to community care coordinators, agency staff, providers, and/or others as appropriate
Oversee the Care Coordinator’s (CC) coordination between health care providers and community based services
Work collaboratively with the Engagement Specialist (ES) for transfer of clinical information from the engagement phase to the ongoing care coordination phase of the program
Collaborate with the ES towards post-engagement activities, participate in clinical meetings (such as discharge planning meetings) and/or rounding with the agency care coordination staff on members with unstable health conditions
Assist in the collection of outcomes information, annual analysis and other reporting and initiatives as required
Collaborate telephonically with providers, members, community based care coordinators, NHP staff, others, as necessary
Continuously collaborate with the NHP care manager to ensure that medical health needs are accounted for with clear goals/interventions as appropriate
Participate in internal and integrated rounds
Determine appropriate level of care based on the assessment and Action Care Plan (ACP) as provided by the Care Coordinator
Review requested BH services against level of care criteria. Complete utilization management and authorization activities as appropriate
Maintain standards of department productivity levels
Identify practitioner outliers through the care coordination and service authorization process, and communicate those outliers to the Provider Oversight Clinical Liaison (POCL)
Monitor and report effectiveness of interventions via clinincal review of the plan of care
Provide behavioral health consultation to provider partner-based care coordination treatment team, and providers as needed
Ensure members are receiving coordinated and holistic care
Candidate will be able to demonstrate strong clinical skills and experience in dealing with patients with Bipolar and Psychotic Disorders
A working knowledge of evidence-based and recommended treatment modalities as well as education in current principles, procedures and knowledge domains of case management and community based services is required
Candidate must be an independently licensed behavioral health clinician or Registered Nurse (RN) in Massachusetts

Foster Care Program Manager Resume Examples & Samples

Ensure processes are in place to make certain all children in foster care have access to assessment and treatment services, and are receiving the services they need
Direct and assist the Care Coordination Team (CCT) to ensure children and youth are receiving the culturally competent, family-centered, youth-driven services they need to be successful at moving towards permanency
Ensure effective and efficient response by care coordinators to operational and other concerns raised by child welfare or other providers
Assume a leading role in identifying training needs for UnitedHealthcare staff
Collaborate with child welfare agencies to develop workflows and processes, including those related to the transmission of clinical and non-clinical member information
Maintain a close working relationship with our provider services team to ensure compliance on issues related to supporting or supplying required documentation for court or legal proceedings as needed
Ensure compliance with required reporting including Foster Care Care Management Report and other documentation requirements for individuals in foster care, receiving foster care or adoption subsidy or in other out-of-home placement settings
Bachelor’s Degree in Social Work, Psychology, Mental Health, Family Therapy, Mental Health Counseling, Case Management, Nursing or related field
Current, unrestricted State License as a Clinical Social Worker (LCSW), Professional Counselor (LPC) or Marriage and Family Therapist (LMFT) or Registered Nurse (RN) with behavioral health and home health/community based experience
Minimum 6 years of case management, outpatient behavioral health, child protective investigations or related experience
Experience working within Missouri’s Child Welfare and/or Juvenile Justice system
Must be able to travel up to 25% of the time per business needs
Strong computer proficiency, must be able to type and navigate through a Windows based system

Float Care Manager Resume Examples & Samples

Assist in the assessment of clinic operations and make recommendations as necessary. Assure compliance with HCFA guidelines and covered service guidelines
Participate in QI projects
Attend Care Management Meetings
Ability to travel locally is required
Ability to communicate effectively, establish and maintain an effective working relationship with patients and staff and deal effectively and professionally under pressure
Bilingual a plus (English/Spanish)

Manager on Duty, Customer Care Resume Examples & Samples

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
Ensures efficient use of resources to achieve operational performance targets
Enforces all company and departmental procedures including safety and security
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Monitors and analyzes trends to achieve on time performance
Mentors and develops employees
Identifies areas which require improvement
Develops and implements processes to achieve improved efficiency and productivity
Enhances vendor relations and ensures contractual obligations are performed
Ensures all internal audit requirements are in compliance
Develops an annual expense plan and monitors the budget
Assists with interviews and selection of CSMs/Customer Service Supervisors
Completes other duties as required
Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
3 years of supervisory/management experience in airline operations
Strong knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc
Excellent analytical skills and proficient use of PC related software
Ability to work rotating shifts including nights, weekends and holidays
Ability to effectively communicate with all levels both verbally and written

Licensed Clinical Care Manager Resume Examples & Samples

Using holistic approach consults with supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary view in order to achieve optimal outcomes
Identifies and escalates quality of care issues through established channels
Ability to speak to medical and behavioral health professionals to influence appropriate member care
Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/
One of the following licenses for the state of IL is required: Registered Nurse (RN) or Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC)
3-5 years clinical practice experience, e.g., hospital setting, alternative care setting such as home health or ambulatory care required
Experience with home visits preferred

Intensive Care Manager Resume Examples & Samples

Services as a resource to members and providers telephonically for information or clinical process via the Call Center protocols. The majority of the ICM work is done telephonically
Collaborates with the Department of Children and Families and the Department of Social Services as necessary to establish treatment opportunities for Members
Participates in multidisciplinary team reviews on a regular basis to review existing care plans to ensure they adequately address the behavioral health needs including complex behavioral health issues
Participates in a Geo-Team approach to care management to enhance Member treatment by identifying resources, access to care, identifying barriers to care and gaps in services
Responsible for the intensive care management of designated Members who meet ICM criteria in a designated local service area; will at times work out of a local area office when space is available

Care Manager / Um-cypress Resume Examples & Samples

In conjunction with the PCP, member, member’s family, and other pertinent members of the Interdisciplinary Care Team (IDT), CM completes a comprehensive assessment and develops a Person Centered Service Care Plan utilizing clinical expertise to evaluate the member’s need for alternative services. Assesses short-term and long-term needs and establishes case management objectives
Manages 75 to 100 active cases based on case intensity and acuity
Acts as liaison and member advocate between the member/family, physician and facilities/agencies
Coordinates community resources with emphasis on medical, behavioral and social services. Applies care management standards and maintains HIPAA standards and confidentiality of protected health information. Reports critical incidents and information regarding quality of care issues
Ensures compliance with all state and federal regulations and guidelines in day-to-day activities
Participates in monthly chart audits
Preferred A Bachelor's Degree in nursing or related field
Required 1+ year of experience in care/case management

Care Manager Outpatient Services Resume Examples & Samples

Responds to screening and triaging members telephonically to determine appropriate level of care
Utilization Review with providers based on claims trigger data and 6 month reviews
Work collaboratively to coordinate a supportive environment and clear communication
Maintaining accurate information in Beacon’s clinical documentation systems as directed
Telephonic collaboration withprovider and county agencies regarding members in treatment
Participation in systems meetings as needed
Assist with NCQA and URAC initiatives
BSN, licensure as a professional and 3 years behavioral health clinical practice, Certification as a Care Manager is preferred
Educated in current principles and procedures of behavior health care
Knowledge of managed care and state specific expertise preferred
Demonstrated work experience meeting strict deadlines and established cycle times through effective prioritization and follow-up

Marketing Manager Adult Care Oncology & ICU Resume Examples & Samples

Develop a 3 year TA & Category Strategy & Plans, here you will lead a cross functional team and you will also lead the alignment of the strategy and delivery plans across the business to achieve agreed TA & Category KPIs
You take the lead to develop and also execute communication plans to most effectively reach and drive HCP / Patient behavior. Manage the process and approvals to ensure a timely and on-budget execution
Stakeholder Management is key, you will build strong productive relationships with external and internal stakeholders (medical to sales) you will influence where possible to ensure an excellent proposal and deliver against strategy and agreed activity objectives
You are P&L responsible, therefore it is vital that you have a clear understanding of brand and portfolio performance at all levels of the P&L, making clear recommendations of actions to grow the business profitably
Together with Medical and Sales you will identify key opportunities and drive a 5 year innovation pipeline together with the Global Team. You will work closely with our Global Team, however the accountability of the Marketing Manager islocal, and local CBU strategic choices are not guided or decided by the Global team. We do work in a co-building and collaborative way
You are in charge of the local strategy and the way we communicate; leveraging good practices across the globe. You will play an active role in our Global TA team to drive global growth on Oncology and ICU. Success is also: When your strategy will be implemented in other countries, share the knowledge and success! Please note travel will be included in this position (from Zoetermeer to Bruxelles, or vice-versa), this will be around 20 – 30%

Brand Manager Innovation, Oral Care Resume Examples & Samples

Bachelor’s degree required, MBA preferred
Minimum 5 years prior experience within marketing, preferably within Consumer Packaged Goods
High level of initiative, assertiveness and self-direction
Demonstrated creativity, curiosity and strategic thinking skills

Care Transition Manager Resume Examples & Samples

Coordinate business development and education of patients, insurance companies, physicians, hospitals, nurses, community resources, other health care specialists and the local community
Facilitate a consistent service delivery of the Brookdale Healthcare Services continuum including highest quality care for the patient and family
Participate in resident need identification processes including, but not limited to Collaborative Care, and is accountable for completing the referral process including communicating to the patient, the family, the staff and other professionals as appropriate
Participate in consistent meetings with Home Health Administrator and Sales Manager to review customer experience, quality of care delivery, program growth, and leadership skill development
Serve as an educational resource to the community regarding healthcare services
Minimum two years experience in healthcare required; with experience in social services coordinator for patients and customer service
Must be willing and able to communicate with patients of various levels of functioning and various types of personalities
Willingness to communicate perceived physical and emotional needs of patients to other skilled staff to assist with addressing their care needs

Brand Manager Fem Care Resume Examples & Samples

Develop Go – to –marketing plan for assigned brand / channel / product for the area of responsibility in line with global requirements and other relevant marketing strategies and plans
Propose and manage optimal assortment and corresponding pricing
Develop and coordinate BTL and other marketing activities with other communication activities
Manage assigned A&P budget and allocate to different activities
Contributes to the Global Brand Development work related to the assigned brand/s, product category or channel
Ensure adequate internal and external communication in case of quality issues
Ensure collection of brand/product/channel related insights and consider them in the definition of the go to market strategy
Might lead, direct and develop a team (including personal feedback & development)

Seed Care Key Account Manager Resume Examples & Samples

Deliver Seed Care sales, across both on-farm segment (Cruiser Plus) and Key Accounts (Cruiser 350 and Apron XL)
Work closely with CU sales team and other stakeholders, including distributors, to plan and execute seedcare campaigns
Build and maintain key account relationships, including Syngenta seeds, leading to effective planning and business partnering, delivering strong growth across this segment
Manage and ensure CU alignment with territory asset teams
Lead key strategic project implementation in CU for Seedcare
Ensure robust brand and campaign plans are developed, implemented and reviewed on regular basis
Support the execution of integrated marketing campaigns and monitoring its effectiveness in timely manner
Bachelor degree in Agriculture
Syngenta products and key competitor products
Strong seed care background and crop knowledge
Customers / Channels in country
Internal processes / governance
Marketing, Business operations, basic understanding on R&D and finance

Post Acute Care Program Manager Resume Examples & Samples

· Manages and works closely with PAC partners in the management of identified patient populations. Oversees a mix of clinical, operational, and business activities related to that partnership
· Establishes an operational plan for service based upon mission and strategies of the PAC Program initiatives
· Develops; revises; reviews as needed all policies and procedures for program initiatives including BPCI, Mandatory Bundles, and other Episode Payment Models (EPM) ensuring regulatory compliance
· Identifies and implements specific program goals including high priority case management redesign efforts required to improve performance in the following areas: Skilled Nursing Facility (SNF) utilization; SNF Length of stay (LOS); and readmissions reduction
· Develop written reports and makes oral presentations of analytic results including articulation of objectives, roles, and initiative outcomes
· Compile and formats information from appropriate sources for the development of service area and hospital performance and quality improvement processes including the development and management of the preferred provider network, strategy operation plans, etc. to achieve operational and program goals
· Works closely with and in partnership with PAC Providers, navihealth Care Coordinators, Case Managers, Case Management associates, and other clinical staff who are focused on PAC program in order to ensure that patients care transitions from acute care to post-acute care are seamless
· Coordinates and oversees multi-disciplinary team meetings
· Designs and coordinates formal and informal PAC program training sessions
· Assesses, reports, and communicates program status on a periodic basis to all program stakeholders
· Organizes environment of care plan to ensure safe, infection-free, and efficient care for patients, visitors, and employees
· Develops and uses a system to continuously evaluate and address internal and external customer concerns/ grievances
Five (5) years acute care hospital and/or post-acute care experience
A passion for improving healthcare; demonstrating the ability to lead and manage complex projects that are strategic in nature and scope; experience/knowledge of moving patients from acute to post-acute settings; current clinical knowledge and experience, particularly with the senior population; the ability to collaborate and motivate other healthcare providers; strong/effective problem solving skills; experience with performance measurement, outcome analysis, monitoring tools; computer skills; excellent oral and written skills; excellent organizational skills with demonstrated ability to complete projects timely and within budget; pro-active/effective team leadership skills

Care Program Manager USD Resume Examples & Samples

Develop LRP, STP and action plan; establish Care specific objectives for the account(s) and manage reporting as well as control customer invoicing
Ensure accurate Care demand figures for CAT demand planning
Responsible for accurate Care phase services LE
Sales and profitability (care gross margin) responsibility for Care business of the account(s)
Be the advocate for Care financial issues within COM & CT management team
Business lead for the account(s)
Identify and develop new business opportunities, understand the customer needs and channel them to global service lines
Participate in account(s) team meetings and give leads to account(s) team by monitoring customer's operations, business situation and competition
Ensure the expansion and continuation of Care Agreement
Participate in new tender activity ensuring that Care resourcing and margins are appropriately planned and executed
Operative management of the account(s)
Execution of Care Agreement and other contractual requirements related to Services in Care phase, managing Customer expectations and internal operational and financial risks
Oversee all Care operations within the account(s) related to all SDM products
Formulate and regularly update account(s) specific Care plan
Implement Care process and Care Management into the account(s)' operations
Forecast and reserve resources according to the Care Agreement
Establish operating practices and review ongoing operations
Lead and manage Care Team (core and extended) and resources e.g. testbeds/facilities
Co-operate with other Nokia functions in resource and people management issues
Manage subcontractors/contractors whenever applicable
Manage the performance of 3rd parties
Execute regular internal reporting as required

Manager Digital Care Transformation Resume Examples & Samples

As described above, daily operational leadership to the Care Transformation team including planning, coordinating, administering, and evaluating programs, projects, processes, procedures, and/or service offerings
Supervises staff including prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring that employees follow policies and procedures; maintaining a safe working environment; and, making hiring, termination, and disciplinary recommendations
Prepares, reviews, interprets, and analyzes a variety of information, data, and reports. Recommends and implements policies and procedures to improve operational effectiveness and enhancements to services or programs
Manages assigned budget and assists with the annual budget development process. Monitors and controls expenditures
Coordinates operational and program efforts in alignment with goals and objectives related to assigned areas of responsibility

Business Operations Manager, Systems of Care Resume Examples & Samples

Demonstrated leadership skills and delivery of strong business results
Process improvement experience and demonstrated critical thinking required
Direct experience with Janssen Connect program is preferred
Vendor management experience is preferred (working knowledge of call center operations is helpful)
Project management experience is preferred
Demonstrated ability to collaborate internally and externally to develop partnerships with key stakeholders and service providers to identify and deliver process/program improvements
Ability to partner and collaborate effectively with cross functional teams and key stakeholders remotely
Ability to develop, implement, and deliver training content while engaging a large audience
A minimum of a Bachelor Degree is required
A minimum of 5 years’ experience in the Pharmaceutical or Medical Device industry is required
3 years of CNS experience is preferred
2 years of CNS injectable experience is preferred
Up to 60% domestic travel is required.Marketing & Sales

Digital Consumer Care Experience Manager Resume Examples & Samples

Advocate for consumer support needs and successfully influence and collaborate with engineering, marketing, and product research teams to drive consumer support requirements in digital and non-digital product propositions. Support development and rollout of these
Manage successful product launches for consumer support and ensure complete launch-readiness at time of launch, including readiness of downstream organizations
Prioritize clearly support and service operations needs and effectively evangelize this mindset within the cross-functional teams
Anticipate, diagnose and resolve consumer problems coordinating, as necessary, with cross-functional teams. Generate reports on and communicate the “Voice of the Consumer” and get cross-functional teams involved
Drive development of the capability and tools needed to support the Oral HealthCare support organization in their daily operations with regards to digital product propositions
Set the key benchmarks for Digital product success from consumer support point of view
Defining which WOW element to deliver/how to organize this/through which touch point to address key consumer concerns (guidelines)
Preparation and execution of Consumer Care touch points to achieve superior consumer experience in cooperation with project teams / marketing / Consumer experts
Drive call center readiness to support defined strategy in consumer experience plan (training materials, products, bulletins/scripts)
Drive web content to support defined strategy in consumer experience plan (video tutorials, FAQ, content maintenance etc.)
Experience with creating communication guidelines, call centers scripts, writing FAQ’s etc, which would be a big plus
High level of interest in defining communication materials to address the consumer needs and to review the effectiveness of the communication tools
Strong technical understanding of consumer products and product propositions
Knowledge of and experience with digital products and support of these and global/regional best practices
Ability to advice on strategies and product requirements to enhance consumer experience and care
Proven track record of working cross-functionally and successfully negotiating for solutions and resources
Very comfortable navigating and managing through ambiguity on a normal basis

Manager Care Coordination Resume Examples & Samples

Monitors Primary Care Coordination team's core competencies, clinical and utilization outcomes, quality metrics, outreach compliance, and ensures appropriate clinical intervention design
Serves as the liaison between various payer programs, primary care practices, market and network services, and the specialty and transitional care coordination teams
Is an expert and resource to all primary care coordinators regarding best practices, protocols, workflows, and program changes
Acts as the key care coordination information and education resource for the interdisciplinary care team
Maintains procedure manual and communicates changes to primary care coordinator in collaboration with physician staff partner
Collaborates with clinical leadership on protocol review and changes
Ensure workflow alignment with enterprise care coordination and payer’s quality and programmatic agreements
Conduit for ongoing communication
Works collaboratively with a multidisciplinary care team across the continuum of care to provide primary care coordination coverage to high and rising risk patients when front line primary care coordinators are out of the office
Primary responsibilities include ensuring that primary care coordinators are identifying, assessing, educating, and coordinating care for the high and rising risk patients identified in the ambulatory setting with a focus on patient outreach and the goal of achieving optimal outcomes
Ensures appropriate distribution of patient load and effective management of patient panel
Provides leadership in hiring and onboarding of new nurses in collaboration with their respective practice and interdisciplinary team
Serves as a coach and mentor for all primary care coordinators, contributes to and completes APRs
Five years of nursing experience required with one year experience in Care Coordination or case management
Previous supervisory or management

Program Manager, Care Coordination Resume Examples & Samples

3 years of progressively responsible Management experience
Clinical background such as current license as an RN or other demonstrated clinical background
Strong background in implementation and Hospital Operations (especially patient placement process) is required
Project Management skills are required
A comparable combination of education and experience directly related to the knowledge and areas involved in Utilization and Managed Care may be considered in lieu of some of the above qualifications
Strong clinical background and knowledge
Clinical process redesign experience
Process Improvement and Mapping Skills
Knowledge of Managed Care, Population Management and Utilization Management
Principles of integrated healthcare
Basic financial analysis/spreadsheet skills
CMS, DMHC, and JCAHO, state and federal regulations affecting population, utilization, and case management
Third party reimbursement, including fee-for-service and capitation for commercial, Medicare, and Medi-Cal products
Financial reporting
Travel As needed
Experience in Utilization Management, Case Management and Managed Care
Bachelor's Degree in healthcare related field preferred

Regional Account Manager, Care Chemicals Resume Examples & Samples

Manage accounts in order to achieve or exceed an agreed business plan. Expected to accomplish through a collaborative selling approach
Prospect for new business to drive asset utilization and support organic growth targets. Work together with Product Managers to identify other key customers and develop a strategy for capturing new business opportunities
Negotiate contracts and implement price increases
Manage lead generation and closing of new business opportunities
Increase market intelligence by bringing information about industries, competitors and customers back into the organization
Support implementation of business strategy by translating into respective account plans for respective accounts. Improve understanding of market / customer needs by penetrating the customer beyond procurement
Build a strong network with the customers and internal stakeholders
Create individual account plans and drive the implementation of plan
Implement customer segmentation and business rules
Manage call reports, weekly and monthly reports, reporting of any key intelligence data collected, lead documentation, price, and margin management of customer portfolio

Senior Program Manager, Care Continuum Resume Examples & Samples

Independently develop and manage all aspects of projects including scope, requirements, project plans, communication, and issue resolution
Develop project related deliverables including project plans, PowerPoint presentations, status reports, meeting minutes, issue/risk logs, and meeting facilitation documents
Develop methodologies for evaluating and tracking the success of interventions
Report results to stakeholders and leadership
Oversee the Project Specialists/Project Managers bodies of work including the coordination of workgroups, committee meetings, and other best practice sharing events
Work with the Director to develop budgets related to initiatives within the project portfolio
Collaborate with clinical leaders and key stakeholders to study data and processes, support population health management programs and performance improvement initiatives, and implement evidence-based interventions
Responsible for developing appropriate meeting materials, facilitating meetings as necessary to achieve meeting outcomes and following-up on meeting action items
Complete quantitative and qualitative analyses to support the objectives of assigned projects
Present updates, findings, and recommendations to internal and external stakeholders/leaders as needed for assigned projects
Conduct best-practice research and ad-hoc analysis for Care Continuum quality improvement initiatives
Monitor implementation and progress of various Care Continuum projects including, working closely with the Partners entities and Partners IT
Establish and maintain contacts and strong working relationships with clinical and administrative leaders across Partners entities
Work with groups of clinical experts to develop and vet Care Continuum program elements
Design and prepare final reports independently
Maintain a working knowledge of current evidence-based guidelines and national trends and best practices in quality measurement
Participate in the development of measures and tracking for relevant Internal Performance Framework (IPF) metrics. Oversee IPF measurement as assigned
Hire and manage staff in a way that promotes a supportive, high-performing, respectful environment that includes training, appropriate delegation, accountability, and growth opportunities
Bachelors degree with 5 plus years experience in a healthcare setting preferred
Strong understanding of the healthcare environment
Strong leadership, project management and customer service skills
Ability to effectively plan and facilitate meetings and workgroups
Experience in quality improvement activities preferred
Strong quantitative, analytical and technical skills relating to data management, analysis and presentation (experience analyzing and manipulating data sets and creating effective presentations)
Strong PC / Microsoft application skills including Word, Advanced Excel, and PowerPoint
Ability to present complex issues and data to various audiences
Health policy, program implementation and contracting strategy experience is desired

Manager Progressive Care Unit Resume Examples & Samples

Manages personnel in the accomplishment of designated goals and the provision of nursing care and services
Manages the provision of adequate and competent staffing
Manages the daily schedule efficiently to ensure all decisions, actions and team performance meets the needs of key customers and stakeholders
Evaluates effectiveness of care in producing desired patient outcomes. Addresses any issues that affect the desired patient outcomes
Ensures that age and culturally appropriate care is given
Follows Standard Precautions using personal protective equipment as required for procedures
Assists staff to achieve their potential as members of an effective team through innovative management practices
Communicates effectively, both written and verbally, with all members of the Healthcare Team, customers and key stakeholders
Maintains Departmental activities within budget and suggests/implements cost reduction activities
Ensure department compliance with Hospital and HCA policies and procedures including all regulatory requirements
Demonstrates clinical competence in the unit nurse role
Assumes responsibility for own growth as a professional including participation in a professional organization, attendance to professional seminars and through formal educational activities
Actively participates in Hospital and community activities to ensure that the role of the nurse is advanced/marketed in order to recruit and maintain staff
Collaborates and confers with area colleagues regarding practice issues
Participates in Management Development curriculum
Develops/consults on department orientation and competency development activities
Develops preceptors in each department
Monitors orientee performance and practice, along with preceptors, and initiates action to correct/develop orientees
Provides staff with honest and constructive feedback regarding their performance and growth on an ongoing basis
Provides mentoring, counseling and coaching for staff as needed
Provides opportunities for staff to participate in departmental shared governance
Assists staff in providing patient care and services as needed

Manager, Care Coordination Resume Examples & Samples

Minimum of three (3) years in a Care Coordination or Case Manager role
Minimum of three (3) years team lead, charge, or supervisory experience in an acute hospital setting preferred
BSN degree or experience equivalent

Sales Manager, Care Programs Resume Examples & Samples

Effective interpersonal skills and influencing abilities with internal and external customers
Industry knowledge, and understanding of airline operations and maintenance cost concepts
Technical background
Leadership and teamwork

Intensive Care Manager Resume Examples & Samples

Provide immediate, community – based support to members and providers in assigned regional settings. Coordinate with assigned Peer Support Specialist to support member-specific aftercare plans in order to decrease utilization of higher levels of care and address individual needs
Participate in community Care Team (CCT) meetings and provide clinical presentations on assigned caseload
Establish and maintain positive, professional relationships with assigned hospital and community-based providers/LMHAs
Appropriately document clinical information, collateral contact, efforts made to aid members in connecting to care/supports in member’s permanent medical record
Provide authorizations using the CONNECT system. Review and determine level of care for Medicaid covered behavioral health services
Knowledge of MS applications
CONNECT, Win Fax
Crises Intervention skills
Ability to fill contract obligations for concurrent reviews and pre-certifications

Complex Care Manager Resume Examples & Samples

Serve as the care team’s primary resource for patients with Congestive Heart Failure (CHF) & Chronic Obstructive Pulmonary Disease (COPD) related comorbidities
Coordinates treatment plans, discharge expectations, and meets with patients and patients’ families to discuss care plans
Coordinates provisions for discharge from facilities, including follow up appointments, coordination with patient’s specialists, transportation, etc., in order to maintain continuity of care and adherence to the patients’ treatment plan
Communicates authorization/denial for services to appropriate parties. Communication may include patient (or agent), clinician, and/or facility administration
Educates patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications
Demonstrates, by action and attitude, the standard of high patient satisfaction, treating each patient with respect
Perform other duties and responsibilities as assigned or requested
Completion of RN accredited program
Previous care management, disease management, utilization review, or discharge planning experience preferred

Health Care Manager, Care Navigation Resume Examples & Samples

Manages the tactical execution of the Care Navigation team’s short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing
Assists in developing policies, procedures, goals and objectives. Tracks and reports results to Care Navigation Team leadership
Coordinates activities among multiple Care Navigation call center locations
Provides training on existing and new initiatives
Occasional travel to Care Navigation/Customer locations and corporate events
Monitors, supervises and balances workflow of the Care Navigation Unit
Assures company compliance through compliance audits and periodic compliance assessments
Provides customer satisfaction through monitoring customer call, handling escalate calls and conducting periodic customer satisfaction surveys
Improves job related capabilities through continuing education, professional seminars and technical workshops
Manages the coordination of activities of a section or department with direct responsibility for results, including costs, methods, and staffing
Assists with various projects as assigned
Successful work history of increasing job responsibility
Previous successful call center, problem solving and budgeting experience
Excellent verbal, written and meeting presentation skills
Successful project management
Excellent analytical and leadership skills
Proficient with Microsoft Office applications, and computer user interfaces
Proven ability to be a team player

Manager, Care Coordination Resume Examples & Samples

Experience: Minimum of three (3) years of nursing experience and one (1) year of leadership experience
Education: Bachelor's Degree in Nursing
Licensure: Registered Nursing License (RN), Basic Life Support (BLS)
Special Skills: None specified

ED Care Manager Resume Examples & Samples

Assist in the development, implementation and evaluation of a multidisciplinary individualized patient plan of care that includes an appropriate transition out of the ED or occupancy of a hospital bed
Ensure Clinical Documentation and Cost Effective Use of Hospital Resources
Participates in ongoing performance improvement initiatives to enhance outcome for defined patient population
Responsible for Profession growth

Manager, Care Coordination Resume Examples & Samples

Provide leadership for wellness, disease management, and care management processes, including identification of target populations, review of evidence-based guidelines, development of protocols/interventions and evaluation of outcomes
Serve as a resource for the development and implementation of wellness, disease management, and care management related strategies and information systems which are efficient, effective, evidence-based and patient-centered
Manage daily operations for care coordination services and maintain an expert level of knowledge and skills related to wellness, disease management and care management services, patient engagement strategies, and patient-centered care delivery
Establish and monitor program goals and objectives to ensure consistency with strategic objectives
Collect, analyze and evaluate care management and operations data. Monitor success of processes, identify innovations and initiate systematic improvements to improve or redesign interventions as needed
Oversee position recruitment, performance management and professional development of staff. Train staff in care coordination protocols and operating procedures. Coordinate and integrate staff services with other care providers to promote quality patient care
Participate in committees and workgroups, both locally and statewide, as assigned
OR Appropriate certification or MI licensure as required by field
Proficiency and experience with care management workflow and IT systems
Strong background and familiarity with concepts of evidence based medicine
Experience with planning, development, and implementation of sound process improvement solutions and participation in implementation of change
Demonstrated leadership, communications, and interpersonal skills necessary to interact effectively with physicians, management, and staff
Experience managing projects and staff, leading teams, and facilitating multi-disciplinary collaboration
Excellent interpersonal, written, and oral communication skills
Experience self-directing in a challenging and ambiguous environment
Basic knowledge of statistics, data gathering, and data analyses
Experience speaking to large groups and diverse audiences
Certification in Case/Care Management
Master’s Degree in Social Work, Public Health, Healthcare Administration, or Health Sciences or Advanced Nursing/doctoral degree
Minimum of five (5) years management experience

Client Manager Care Resume Examples & Samples

Responsibility for the safe and effective delivery of support and care
Effectively participate in the day to day operations of the branch ensuring all practices & processes are in accordance with current legislation and corporate policies and procedures
Seek and log availability of workers at every opportunity and actively source work to suit their skills and availability
To participate in the escalation rota as directed by your line manager to ensure the out of hours service is fully supported
Experience in remote team management in healthcare and social care environment or similar
Commercial in approach and understand factors that influence performance
Effectively communicate both verbally and in written form
Have good judgment and decision making skills
Ability to influence and develop relations with colleagues across the business, wider Interserve and commissioners/ customer to deliver relevant goals
Sales and or business development experience
Numerate and commercially aware
Car driver with full UK driving licence

Area Manager Care & Treats Resume Examples & Samples

Create a strong culture for high quality products, food safety, and human safety across functional area within Mars
Produce the highest quality products for our consumers by following product and process specifications at all times and coaching others in the use and application of Mars Quality Principle and the Mars Global Quality Standards
Ensure our products are safe for consumers through rigorous application of food safety standards and system compliance across all aspects of the supply chain
Generate a safe workplace for Associates and contractors via the application of Mars’ Safety Standards, tools and techniques. Lead safety continuous improvement activities, safety drills, and mitigate identified safety risks
Ensure regulatory compliance obligations are understood, fulfilled and reported within a corporate responsibility framework
Identify and improve the reliability and availability of assets in functional area using Mars standards to guide decisions around value, selection, design, installation and uptime optimization
Maximise the availability and capability of production equipment through implementation of standardized asset designs, layouts, operations, and maintenance strategies to ensure the customer receives what they want, when they want it, at the lowest total cost
Create and implement effective programs to deliver sustainability in a generation (SIG) via the incorporation of SiG goals and metrics such as waste, water and energy consumption in functional area
Collaborate with suppliers, and internal stakeholders to maximize value across the supply chain and improve service to the customer
Apply detailed expertise to major business processes to improve supply chain efficiency through continuous improvement opportunities and coaching others in following established processes
Apply detailed knowledge & use of planning systems and deliver against customer service metrics in the most cost-effective manner
Consider basic commercial metrics and commercial interrelationships across the supply chain in executing decisions in functional area
Develop and achieve local performance benchmarks against Global benchmarks internally and externally
Determine and apply Lean diagnostic and improvement tools e.g. Value Stream Management , PDCA, Six Sigma
Lead, coach and facilitate teams in the application of LEAN to achieve sustained performance improvement

Senior Manager Care Operations Resume Examples & Samples

Collaborates with and follows directives of Director
Provides exceptional customer service to all internal customers of Asurion
Collaborates and cooperates with other functional areas including; Human Resources, Training, Workforce, Communications, Customer and Employee Experience, and Client Services
Fosters a cooperative team environment within the management team and site
Provides leadership, direction, support and career development to managers and their teams in a manner consistent with Asurion's Core Values and business objectives
Ensures Managers support their teams by training, motivating and coaching their leaders on the essential skills to ensure that each team member has the tools they need to succeed at their job
Appropriately prioritizes site, team, and individual goals to effectively achieve business objective
Actively seeks input from team to understand successes and opportunities and leverage of input to make improvement
Helps to develop, define and execute a culture that leverages rewards and recognition
Continually seeks opportunities to improve operations, including people, processes, and technologies
Ensures that team member, client, and customer expectations are met and exceeded
Collaborates with Workforce Management to implement their recommendations for improving operational efficiencies
Collaborates with Human Resources, Managers and Coaches to create and maintain a healthy culture of everyday leadership
Works with Human Resources and leadership teams to ensure all policies and procedures are consistently and fairly applied
Works with the Quality department and Operations Managers to ensure consistency in call evaluations and that quality objectives are achieved
Assists Director with strategic site planning
Represents Asurion in client interactions including: supporting and facilitating client requested changes and representing customer experience feedback
Maintains an excellent working knowledge of the entire Care operation, as well as leading and developing department projects
Continuously develops knowledge of products, processes, and call center trends to provide recommendations that improve the customer experience, employee satisfaction, and enterprise performance
Helps develop and manage strategies and action plans to improve site and enterprise employee retention and satisfaction
Helps to manage site budget and understands the impact of decisions and actions based on the overall company financial performance
Travel as needed (minimal travel required)
Ability to quickly resolve concerns and problems
Demonstrates a commitment to achieve all goals and objectives
Establishes a strong leadership presence within their site/dept. and the Mobility/Retail organization by being involved; demonstrating credibility; and building strong relationships with their site teams, peers, and director team
Proven and demonstrable leadership, management and motivational skills
College degree or equivalent experience required—advanced degree(s) or certification (s) preferred
Minimum of 7-10 years call center experience required, with at least 3-5 years at the manager level
2-3 years directly managing manager-level employees preferred
Demonstrates an uncompromising level of honesty, trustworthiness, and ethical behavior
Exudes the ability to inspire, motivate and influence others to achieve
Demonstrated excellence in communication (written and verbal) with internal and external customers
Results-driven, action-oriented , and self-motivated mindset
Experienced and comfortable working in a fast-paced, entrepreneurial environment
Ability to deal well with change and ambiguity
Experience with call center technology, including ACD, workforce management agent productivity tools, and quality management tools
Proficiency using MS office suite
Ability to travel as needed (minimal travel may be required)

Manager, Care Resume Examples & Samples

Manage teams responsible for multiple functions, including
Actively report trends and/or service issues to the leadership team. In addition, they will provide reporting on all functions and be responsible for sharing information, as applicable, with leadership and other departments
Comply with HCAs operating policies and procedures as well as the company’s Zero Tolerance Policy with regard to information safeguards, ethics and harassment
Excellent oral communication skills coupled with the ability to exercise good judgment and discretion
Superior writing skills
A proven ability to effectively resolve customer concerns
Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred
Knowledge of HCA servicing products, processes and procedures is preferred
Must have a proactive approach to responsibilities and the ability to organize and prioritize multiple tasks
Minimum 5 years Customer Service experience
Minimum 3 years Supervisory experience
Prior Customer Service experience in a role responsible for escalations
Previous experience processing Credit Disputes (Desirable)
Minimum 3 years automotive or general finance experience (Desirable)
Bachelor degree preferred

Manager Care Transition Resume Examples & Samples

Completes Transition Evaluation on all identified patients within 24 hours of referral; documents appropriately
Validates transition plan with Interdisciplinary Team (Physician, Clinical Nurse Leader, Nursing, etc.)
Serves as a content expert regarding payor information. Educates interdisciplinary team and patients / caregivers regarding payor requirements and / or barriers
Actively communicates with all appropriate post-acute care providers throughout patient stay. Communicates final transition plan 24-48 hours prior to transition. Serves as a point of contact for all identified stakeholders
Collaborates with Clinical Review staff as needed
Proactively identifies patients who no longer meet current level of care / continued stay medical necessity criteria and communicates and documents appropriately

Customer Care Department Manager Resume Examples & Samples

Supervises, coordinates, coaches, mentors, and counsels Department Supervisory staff in addition to hourly staff activities to ensure achievement of assigned goals and objectives
Responsible for staff retention, performance, and developmental coaching
Manages daily operations of their cost center
Administers bank policies, procedures and regulations to maintain effective operations minimizing risk to the bank and providing security to customer information and assets
Uses customer experiences, product and procedural knowledge to handle complex customer transactions and generate new business
Identifies operational and service deficiencies and recommends solutions to upper management
Responsible for ensuring the team is creating an exceptional, valuable, and memorable experience for customers
Assures optimum use of resources to achieve financial and sales goals and management objectives set by the department
Proven management and supervisory leadership skills
Extensive problem solving skills
Exceptional selling and customer service skills
Excellent verbal and written communication skills with ability to deal effectively with a broad range of employees and customers
Continuous improvement in knowledge, Team Management and Coaching/ Counseling skills

SE Manager, Care Resume Examples & Samples

Establishes operational objectives and work plans and delegates assignments to subordinates
Senior management reviews objectives to determine success of operation
Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect
Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives
Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results
Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
Manages activities of two or more sections or departments
Exercises supervision in terms of costs, methods, and staffing. In some instances this manager may have subordinate supervisors
Manage all Product Marketing deliverables in the GTM process for the assigned products and solutions
Have a complete understanding of current product capabiliites and features - use the platform
Partner with Solutions Management to provide assistance in the strategic positioning and GTM planning for new products and solutions
Work with Solutions Enablement, Product Management and Solutions Experts to ensure that the value proposition of assigned products and solutions is clear, understood and appealing
Ensure that best practices are rolled out consistently, on-time and with high quality
Represent the Product Marketing team on behalf of the Product Marketing Director where required
Be an avid ambassador for PSEG Product Marketing (process, people, outcomes)
Help lead the development of Product Marketing as a high-performance team"

Manager, Care Transitions Resume Examples & Samples

This position requires a Bachelor degree in nursing or healthcare related field
5 years of hospital care team experience
Advanced knowledge of insurance rules and regulations, clinical expertise, and proven proficiency in utilization management
Strong written and verbal communication skills are required. Strong interpersonal and organizational skills are required

Manager, Care Mgt For BHS, Adult Psych DV Resume Examples & Samples

Three years of experience in utilization management, case management, discharge planning or other cost/quality management program
Three to five years of experience in hospital-based nursing or behavioral health services
Five years of experience in utilization management, case management, discharge planning, or other cost/quality management program
Licensed as a Registered Nurse in the State of Michigan
InterQual/Behavioral Health

Licensed Clinical Care Manager Resume Examples & Samples

Minimum of 3 years of clinical practice experience (hospital setting, alternative care setting such as home health, or ambulatory care) required
At least 1 of the following 4 licenses required: RN (unrestricted VA state license), LPC, LCSW or LMFT
Must have the ability to support the complexity of members' needs, including face-to-face visitation
Strong documentation skills required
Ability to travel in the field required (50-75%local field travel)
Familiarity with local health care delivery systems preferred
Previous experience conducting face-to-face care management is preferred

Care Transition Manager Resume Examples & Samples

Coordinates patient scheduling with appropriate resources or clinical services and maintains required documentation
Supports standard patient access initiatives across the healthcare continuum
Manages and assists in the development and implementation of work processes and policies that optimize patient outcomes and ensure excellent service delivery to all customers
Assists with the development and implementation of strategic plans and objectives, which are aligned with the organizational department mission, vision and goals
Integrates and implements departmental and organizational philosophy into the professional practice, and supports the Director in measuring key indicators of performance at the individual and departmental level
Documents all assessments, plans, interventions and evaluations in the electronic health record per department policy and Utilization Management Plan
Experience in hospital setting, home health and/or community organization working with chronic disease patients and family required

Senior Manager, Care Center Resume Examples & Samples

Graduate / Post Graduate in any field
Minimum 10 years of work experience in the related field/industry (Technology, E-Commerce, BPO, Customer Care)
Prior experience in managing a customer support operation is preferred
Project Management Experience preferred

Licensed Clinical Care Manager Resume Examples & Samples

An active clinical licensure required (RN, LCSW, or LPC)
Case management and discharge planning experience preferred Managed Care experience preferred
Bilingual, Spanish speaking skills are highly desired
Nursing/Registered Nurse (RN)
Mental Health/Licensed Clinical Social Worker (LCSW)
Mental Health/Licensed Professional Counselor (LPC)

Manager Care Coordination RN Resume Examples & Samples

Implements Care Coordination activities according to the needs, requirements, and policies of the Medical Center, the affiliated medical groups and health plans, Dignity Health, any Federal and State agencies, and according to standard practices of the professions under the manager’s accountability
Consults and collaborates with other managers, physicians, administration, and community based healthcare workers regarding care management issues identified through corporate or facility initiatives and current literature
Oversees the department in an efficient manner to ensure timely and compliant care coordination, discharge planning, utilization review and social work interventions resulting in quality patient care
Experience: Minimum of three (3) years experience in Care Coordination or Case Management

RN Rural Regional Manager, Care Coordination Resume Examples & Samples

Manages Care Coordinators, Transitional Care Coordinators, Health Managers and Clinical Review Assistants in a dedicated region. Ensures effective delivery of complex case management, resource utilization intervention, and disease management strategies
Monitors performance of care coordination staff using a variety of performance feedback reports related to enrollment, quality, and efficiency outcomes. Meets with staff on regular basis to evaluate performance via direct observation, mentoring and chart auditing. Responds to deficiencies with appropriate modifications in strategy
Researches and resolves various EMR process issues. Assists in evaluation and implementation of effective information management systems
Allocates staff coverage to provide optimal utilization of staff resources. Participates in interviewing and hiring of new staff
Serves as a mentor and coach for Care Coordination staff. Fosters positive work environment for staff. Evaluates staff development needs and provides opportunities for ongoing professional development
Coordinates orientation of new nursing staff and monitors progress during orientation according to department standards. Revises orientation process based on staff feedback
Oversees and provides education to practice sites to facilitate practice knowledge of Care Coordination strategies, role and responsibility of team, tools, etc
Facilitates monthly practice site meetings and implements changes as determined and in collaboration with the assigned site and care coordinators. Leads in the ongoing process
Improvement strategies for care coordination development as well as implementation of strategies designed to improve efficiency outcomes in conjunction with assigned primary care sites
Monitors and analyzes utilization and quality metrics to recommend and implement change strategies with assigned sites to improve overall staff and practice efficiency (i.e. readmissions, pharmaceutical use, radiology use, etc.)
Identifies opportunities with other systems of care (ED, hospitals, home health agencies, etc.) to identify and eliminate barriers and implement improvement strategies designed to improve transitions of care
Supports development of short and long term strategies for assigned medical home territory as well as overall goals for disease and case management
Positively promotes Medical Home, The Organization, and Beacon Health
Performs other duties as required or assigned for which the employee is qualified to perform
Actively involve with the Beacon Health LLC Medical Director to maximize management opportunities in specific sites and cases

Download Manager Care Resume Sample as Image file

Related Job Titles

Customer Care Manager Resume Sample

Care Manager Resume Sample

Patient Care Manager Resume Sample

Case Manager Rn Resume Sample

Behavioral Health Care Manager Resume Sample

Home Care Aide Resume Sample

Case / Care Manager Resume Sample

Care Partner Resume Sample

RN, Care Manager Resume Sample

Care Manager, Care Manager Resume Sample

Manager RN Resume Sample

Care Home Manager Resume Sample

Browse More

Manager Care Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Manager Care resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Finance Manager, Care Resume Examples & Samples

Manager Care Forecasting Resume Examples & Samples

Senior Manager, Care Tier Resume Examples & Samples

Manager, Care Coordination Resume Examples & Samples

Senior Manager, Care Readiness Resume Examples & Samples

Manager, Care Programs Resume Examples & Samples

Technical Program Manager, Care Tools Resume Examples & Samples

Senior Manager, Care Fulfillment Resume Examples & Samples

Manager Care Coordination Resume Examples & Samples

Program Manager, Care Resume Examples & Samples

Maternal Infant Care Product Manager Resume Examples & Samples

Manager, Progressive Care Resume Examples & Samples

Manager Progressive Care Unit Resume Examples & Samples

Manager of Progressive Care Resume Examples & Samples

Manager of Progressive Care Resume Examples & Samples

Household Care Brand Manager Resume Examples & Samples

Consumer Care Experience Manager Resume Examples & Samples

Manager, Cox Business Customer Care Resume Examples & Samples

ED Care Manager Resume Examples & Samples

Sales Account Manager, Optum Care Plus Resume Examples & Samples

Marketing Manager Garment Care & Floor Care Benelux Resume Examples & Samples

Post-acute Care Manager Resume Examples & Samples

Acute Care Business Manager Resume Examples & Samples

Scientific Affairs Manager, M Oral Care Resume Examples & Samples

Post-acute Care, Operations Manager Resume Examples & Samples

Customer Care Unit Manager Resume Examples & Samples

Customer Care Department Manager Resume Examples & Samples

Brand Manager, Lens Care Resume Examples & Samples

Territory Manager, Ostomy Care Resume Examples & Samples

Manager, Care Coordination SW Resume Examples & Samples

Program Manager, Integrated Care Resume Examples & Samples

VP, Account Manager, Long Term Care Group Resume Examples & Samples

LVN, PSC Care Manager Resume Examples & Samples

ICM Care Manager Resume Examples & Samples

Temporary Care Manager Resume Examples & Samples

Care Manager Harp UM Resume Examples & Samples

Care Manager, Speciality Clinician Resume Examples & Samples

Foster Care Program Manager Resume Examples & Samples

Float Care Manager Resume Examples & Samples

Manager on Duty, Customer Care Resume Examples & Samples

Licensed Clinical Care Manager Resume Examples & Samples

Intensive Care Manager Resume Examples & Samples

Care Manager / Um-cypress Resume Examples & Samples

Care Manager Outpatient Services Resume Examples & Samples

Marketing Manager Adult Care Oncology & ICU Resume Examples & Samples

Brand Manager Innovation, Oral Care Resume Examples & Samples

Care Transition Manager Resume Examples & Samples

Brand Manager Fem Care Resume Examples & Samples

Seed Care Key Account Manager Resume Examples & Samples

Post Acute Care Program Manager Resume Examples & Samples

Care Program Manager USD Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume