Mission Support Resume Samples

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A Wolff

Alexis

Wolff

18677 Walker Island

Boston

+1 (555) 710 7591

18677 Walker Island

Boston

Phone

p +1 (555) 710 7591

Experience Experience

San Francisco, CA

Mission Critical Support Engineer

San Francisco, CA

Ritchie Group

San Francisco, CA

Mission Critical Support Engineer

Manage highly visible, global and strategic, specific enterprise accounts and ensure highest levels of customer satisfaction with Mission Critical Support
Attend, prepare and deliver quarterly business reviews with strategic customer stakeholders for your assigned accounts complete with KPIs and 90-day plans
Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance
Oversee and manage the resolution of critical technical issues, ensuring prompt and complete resolution to technical challenges and business issues
Provide proactive support, including but not limited to; preparing/presenting trending graphs/reports, leverage the MCS Technical team for deeper analysis, engage with customer's account team to understand their technology road map and provide recommendations and best practices to minimize potential service disruptions
Advocate MCS customer's priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features
Participation in MCS project work, including but not limited to; envisioning and sourcing new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional "white glove" support practices associated to incident prediction and prevention capabilities

Boston, MA

Mission Critical Server Support Engineer

Boston, MA

Rowe, Frami and Bogisich

Boston, MA

Mission Critical Server Support Engineer

Assisting end users to avoid or reduce problem occurrences
Articulating recommendations and explain resolutions to clients
Providing direction and guidance to process improvements
Adding case resolution to Knowledge Management System
Should have exposure to Windows Server Operating System
Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence
Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ)

present

Los Angeles, CA

Manager, Mission Critical Support

Los Angeles, CA

Monahan, Shanahan and Gerlach

present

Los Angeles, CA

Manager, Mission Critical Support

present

Create and manage all global processes, infrastructure for MCS Delivery, including Delivery process to meet our SLA, update, and resolution targets
Establish/track success metrics, conduct team member 1:1's, and ongoing development initiatives
Coordinate with Product Management, Engineering and Development teams in identifying, reporting, and resolving product issues
Responsible for defining escalation processes, recommending and agreeing improvements with other affected functions, then ensuring successful implementation
Evaluate team and individual performance by analyzing data, reviewing cases, monitoring customer interactions, and tracking SLA achievement
Provide leadership and direction to the MCS Delivery teams WW resulting in increased overall customer satisfaction and Customer retention
Coach team members on approaches to case management and problem resolution

Education Education

Bachelor’s Degree in Computer Science

University of Virginia

Bachelor’s Degree in Computer Science

Skills Skills

Highly motivated, with a strong sense of achievement and the willingness to both lead and contribute supportively to a dynamic team environment
Ability to respond to high-profile, high-impact customer/product escalations in a way that drives customer loyalty
Proven ability to manage complex processes and drive continuous process improvement
A team player who is influential and builds good working relationships across all functions
Solid business sense, including experience with cost/benefit analyses
Flexibility, integrity and creative problem-solving skills are a pre-requisite to be successful in this role
Experience developing and maintaining productive relationships across organizations to ensure that business initiatives are completed and business objectives are achieved
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11 Mission Support resume templates

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Mission Critical Server Support Engineer Resume Examples & Samples

Assisting end users to avoid or reduce problem occurrences
Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ)
Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical)
Interfaces effectively with customers and internal resources to promote trusted advisor status of HP within accounts and facilitate uniform account support

Mission Critical Server Support Engineer Resume Examples & Samples

Technical Degree, Bachelor's degree or Master's degree in a technical/scientific discipline
Product Oriented Certifications - A+/N+/MCSA/MCSE/MCTS/MCITP/VCP Desired
Good Troubleshooting skills /Software related queries of our global clients either through Phone, Email and remote sessions
Superior customer service skills
Phone and remote support experience. E-support experience, knowledge and resolution ability

Mission Support Analyst Resume Examples & Samples

Reviews, analyzes, and assigns a broad range of incoming tasks and requests for information to appropriate program or individual for completion
Proofreads materials to correct spelling errors and ensure accurate use of grammar, punctuation, style, and format. Performs simple calculations to ensure accuracy, completeness, and consistency of data or information
Performs overall coordination and tracking of tasks involving numerous steps or varying procedures to completion. Must be detailed-oriented
Minimum Education: Associate degree or high school diploma and 4 years relevant work experience
Minimum of 1 year related experience preferably in the federal space
Must be able to obtain and maintain required federal government background check/investigation
Strong attention to detail and organization
Strong proficiency with MS Office Suite

Cyber Mission Forces Intelligence Support Analyst Resume Examples & Samples

5+ years of experience with performing analysis and evaluating changes in adversary threats, strategy, doctrine, and operational environments
5+ years of experience with providing intelligence support intelligence needs and requirements for offensive and defensive Cyberspace operations
5+ years of experience with collaborating and coordinating all COLISEUM requirements with CMF, collection managers, and producers
Experience with supporting USSTRATCOM preferred

Mission Support Resume Examples & Samples

Manage oversight of classified document handling and transmission, facility access controls, visitor controls, special access program requirements, and security education and awareness
Supervise the security team and oversight of national security compliance programs and the protection of people, property, information and reputation over the area of assigned operations
Interface with USG representatives to schedule inspections, investigate incidents, and handle other issues that arise on occasion
Interact, coordinate and work with local management to provide timely, appropriate and efficient security support
Bachelor’s degree of minimum of 10 years of relevant experience
TS/SCI clearance with polygraph
Experience with standard Microsoft suite products (Word, Excel, Power Point)
Ability to effectively use customer’s security databases
Ability to effectively communicate processes and procedures to customer base
Possess outstanding customer service skills in order to meet high demand requirements
Possess working knowledge of ICD 704 requirements in order to appropriately facilitate processing requirements
Possess working knowledge of ICD 705 relevant to SCIF construction, accreditation and maintenance
Possess a working knowledge of INFOSEC requirements in order to appropriately coordinate with Program INFOSEC team
Possess and maintain a working knowledge of CI as it relates to operational program protection
Must possess the ability to provide primary support to meet logistics requirements
Ability to travel (CONUS) to contractor sites in order to coordinate activities
Strong interpersonal skills to maintain effective working relationships with team members and customer
Strong oral and written communication skills sufficient to compose and deliver responses to customers’ questions in a clear and concise manner, report the status of assigned tasks and projects
Self-starter with ability to establish priorities, resolve immediate security issues, and reach back to program manager to resolve issues
Comfortable working with senior management

Mission Support Requirements & Development Resume Examples & Samples

Knowledge of the principles and practices of engineering, with specific emphasis on orbital flight mechanics
Knowledge of applicable computer software and engineering programs used to address trajectory analysis problems
Knowledge of engineering methods used in numerical analysis, vector, and matrix analysis
Ability to communicate effectively, in writing and verbally, with stakeholders at varying levels for the purpose of translating technical information
Experience applying orbital mechanics practices and methods during real-time mission situations requiring rapid response to critical operational and engineering issues, as well as, to develop, execute, and evaluate trajectory operational concepts and documents for human spaceflight. Includes experience with detailed reviews of operational products to ensure clear processes are documented for mission success and crew safety
Experience executing analysis cases, including using computer applications, numerical, vector, and matrix analysis to resolve trajectory analysis problems
Demonstrated ability to interface with internal and external stakeholders at all levels to convey accurate technical information, input, and recommendations to meet trajectory operations objectives and achieve overall mission success

Mission Support Shift Supervisor Resume Examples & Samples

Works directly with other supervisors and technicians to accomplish all services under the statement of work (i.e. hot/cold calls, PMs, outages, repairs, etc.)
Supervises and directs work schedules for shift personnel
Conducts random inspections to review current/ on-going work to ensure the highest levels of standards are met
Inspects and diagnoses problems to determine corrective actions/repairs needed
Confers with the MSG Supervisor regarding discipline to status change for shift personnel
Interfaces with the customer as required to maximize productivity and minimize lost time
Responds to emergency site maintenance as required
Confers with and advises the MSG Supervisor regarding the status of maintenance projects and priorities
Keeps the MSG Supervisor appraised of unique situations and problems
Performs other related work as required or assigned

Test Support Mission Planning Engineer Resume Examples & Samples

Knowledge of F-15 or F-16 avionics desired
Must be able to interface closely with the configuration control manager of the Mission Planning Equipment (MPE) and JMPS test community
Must be proficient in updating the Link 16 Network Design Load (NDL) from the OPSTASKLINK
Ability to operate in a high operations tempo flight test squadron supporting multiple platforms with experimental OFP and ordnance configurations
Must be able to quickly grasp advanced concept weapons and fighter tactics
Must be able to work effectively as part of a test team
Proficiency in Microsoft Office applications required
Previously rated USAF aircrew, Test Pilot School or Weapons School graduates highly desired
U. S. Citizenship with current and active Secret security clearance with an investigation date within the last five years required. Must be able to obtain and maintain a TS/SSBI clearance

Coordinator, Division Mission Support Resume Examples & Samples

Supports mission program volunteer activities by maintaining volunteer data in Siebel, training logistics and coordination, fulfilling volunteer requests for program materials (through coordination with local office support), , processes program volunteer applications, fulfills program volunteer requests, volunteer mailings, and submits background checks for new volunteers
Fulfills forwarded patient and program related service requests; serves as the point of contact for urgent requests or changes/requests not related to Patient Service Center (PSC) capabilities
Handles mission and program data entry not supported by SSBC or PSC
Follows-up on incomplete fax referrals and constituent requests/complaints to resolution
Produces standard reports as needed to support ACS mission programs reviews/audits reports as needed; follows up on data quality or content concerns; manages specific data Siebel (i.e., patient served, participant reports, mission volunteer reports, etc.)
Oversees the patient resource center providing support by assisting walk-in patients when volunteer is not available, organizing materials and maintains wig room inventory, processes donated wigs, completes data capture
0-2 years of mission support experience
Ability to lift 30lbs

Mission Critical Support Engineer Resume Examples & Samples

Manage highly visible, global and strategic, specific enterprise accounts and ensure highest levels of customer satisfaction with Mission Critical Support
Ability to orchestrate all salesforce teams efforts and ensure we are single point of contact for all post sales support activities
Previous experience with Salesforce.com CRM and its technologies
Familiarity of both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java,.Net,SQL) software development

Mission Critical Support Primary Engineer Resume Examples & Samples

Oversee and manage the resolution of critical technical issues, ensuring prompt and complete resolution to technical challenges and business issues
Understand and document how the customer uses our technology and to ensure the larger MCS Technical team understands has the appropriate level of customer knowledge to increase understanding and familiarity while resolving cases
Fluceny in French and English
Demonstrated analysis, problem solving and skills troubleshooting expertise
Familiarity of database concepts and data management (RDBMS) and SQL
Familiarity of XML, preferably experience using server-to-server web services (SOAP)

Mission Critical Support, Primary Engineer Resume Examples & Samples

Attend, prepare and deliver on-site quarterly business reviews with strategic customer stakeholders for your assigned accounts complete with KPIs and 90-day plans
Provide proactive support, including but not limited to; preparing/presenting trending graphs/reports, leverage the MCS Technical team for deeper analysis, engage with customer's account team to understand their technology road map and provide recommendations and best practices to minimize potential service disruptions
Advocate MCS customer's priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features
Serve as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. The SME may be asked to review, improve, and approve technical work; to guide others; and to mentor or teach
5+ years of prior experience in Technical Support/Services related role and/or 3+ years in technical account management
Certified Administrator and Advanced Administrator
Certified Salesforce Developer (DEV401)

Mission Critical Support, Primary Engineer Resume Examples & Samples

Comfortable interacting with all levels of customer
Certified Salesforce Developer (DEV401) CRM domain knowledge Previous experience with Salesforce.com CRM and its technologies
Language proficiency in English

East Asian Counterintelligence Mission Support Analyst Resume Examples & Samples

2+ years of experience with conducting or providing analytic support to counterintelligence or counterespionage investigations
2+ years of experience with conducting counterintelligence or all–source analysis
Experience with briefing senior military and civilian decision makers
Experience with M–3, i2 Analyst Notebook, TAC, and other IC resources
Ability to display current East Asian regional expertise

Mission Critical Support Engineer Resume Examples & Samples

Understanding how MCS customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics
Provide proactive support, including but not limited to; proactive system/limit monitoring and communications, deep Splunk analysis, creating STEW (Salesforce Transaction Early Warning) alerts and queries, working with CCE and Technical Enablement teams on proactive tuning, and provide recommendations to minimize potential service disruptions
Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues
Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)
Strong experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java,.Net,SQL) software development
Understanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects
Second Language Proficiency(German, French, Spanish or Japanese)

Manager, Mission Critical Support Resume Examples & Samples

Ensure that Mission Critical Support engineers are equipped with the tools and knowledge necessary to delivery world class support services
Act as a technical liaison and subject matter expert
Hire and onboard new team members
Establish/track success metrics, conduct team member 1:1's, and ongoing development initiatives
Evaluate team and individual performance by analyzing data, reviewing cases, monitoring customer interactions, and tracking SLA achievement
Coach team members on approaches to case management and problem resolution
Respond to and resolve customer concerns and escalations (surveys, etc.)
Monitor, track, and report on resource utilization and allocation through project tracking and CRM system
Seek opportunities to develop diagnostic tools and processes to enhance company's ability to resolve problems
Coordinate with Product Management, Engineering and Development teams in identifying, reporting, and resolving product issues
Author, edit, publish and maintain solutions of known issues/solutions
Achieve subject matter expertise in the Salesforce Marketing Cloud platform including
Passion for the Customer Experience
4+ years experience in leadership
3+ years experience in a customer support role or equivalent
Experience with a software professionals services or consulting firm (SaaS preferred)
Ability to lead and build a technical team
Technical aptitude with proven problem solving, troubleshooting, and issue resolution experience to resolve a customers business, marketing, or technology concerns
Experience demonstrating successful time management and conflict resolution skills
Experience collaborating effectively across functional global teams
Highly motivated, self-starter, with the ability to direct work efforts independently
MS Office Tools (Word, Excel, Powerpoint, Visio, Outlook, Project) and/or Google Suite (Gmail, Docs, Drive)
Demonstrated experience with HTML and CSS
Demonstrated experience in SQL querying and scripting
Demonstrated experience with relational databases
Experience with API technologies
Experience with Internet technologies such as JavaScript, PHP, web servers, or other internet/networking-related protocols

Manager, Mission Critical Support Resume Examples & Samples

Provide leadership and direction to the MCS Delivery teams WW resulting in increased overall customer satisfaction and Customer retention
Create and manage all global processes, infrastructure for MCS Delivery, including Delivery process to meet our SLA, update, and resolution targets
Focus on Proactive Support and best practices for our Customers that will hasten their deployment
Define operational initiatives that will support our Strategic direction for MCS Support
Implement Dashboards, Early warning systems, and other proactive aids to detect issues with MCS Customers
Proactively engage Regional CFL and WW executives as appropriate to improve customer relationships and demonstrate Salesforce.com commitment to the customer at the highest levels
Develop excellent working relationships with other Support management to enable the successful delivery of Mission Critical Success and other value-added services
Responsible for defining escalation processes, recommending and agreeing improvements with other affected functions, then ensuring successful implementation
Strong change management skills are critical to implement various WW strategies
Must have previous and demonstrated leadership experience in a technical support environment
Flexibility, integrity and creative problem-solving skills are a pre-requisite to be successful in this role
Must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive level management
Proven ability to manage complex processes and drive continuous process improvement
Excellent project management skills, including demonstrated ability to manage projects across teams where influencing skills are required
Solid business sense, including experience with cost/benefit analyses
Highly motivated, with a strong sense of achievement and the willingness to both lead and contribute supportively to a dynamic team environment

Mission Support Analyst Resume Examples & Samples

Minimum of 3 years' experience support data analysis and processing within systems similar to BI2R
Minimum 2 years' experience in operational Biometric/Identity Intelligence data processing
Experience with EBTS, MatchML, WatchML, IDML, TWPDES and FBI RSP files
Experience analyzing business use cases, and delivering process improvements preferred
Position requires a self starter with strong organizational skills
Strong written and verbal communications skills are a must

Mission Support Specialist Resume Examples & Samples

Resided in the United States or its protectorate or territories (excluding short trips abroad, such as vacations)
Worked for the United States government as an employee overseas in a federal or military capacity; or
Been a dependent of a United States federal or military employee serving overseas

Supervisory Mission Support Specialist Resume Examples & Samples

Develop overall operational plans, objectives and strategies, ensuring they support the achievement of agency core processes in the organization and all field offices
Implement and develop short and long term plans to improve the delivery of services; Monitor and evaluate delivery of support services and review contractor requests and approve/recommend payment based on delegated authority
Review the results of all oversight activities, determine the significant and severity of problems and issue recommendations/guidance, and lead/direct the resolution, implementation and coordination of corrective actions
Initiate and conduct studies to improve the effectiveness of procurement, contract administration, and service level agreements and provide administrative and technical supervision necessary for accomplishing the work of the unit; and
Coordinate with management to identify resources, including staffing, funding, equipment, facilities and delivery or performance schedules and changes to the scope of work
Occasional Travel
Occasional Travel May be Required
Providing expert advice, assistance and authoritative guidance to supervisors, managers and employees on complex and sensitive issues pertaining to multiple administrative programs (e.g. budget, logistics, procurement, human resources, etc.)
Ensuring consistency in the application of administrative programs and determining areas of procedural and regulatory deficiencies and developing strategic goals for change, having agency-wide impact
Analyzing and resolving particularly complex and sensitive problems and issues such as those involving conflicting laws and other requirements; and
Developing valid techniques for measuring the success of administrative programs

Coordinator, Mission Support Resume Examples & Samples

Provides mission document, materials and product management by ordering brochures, flyers, kits and other materials/products to support ACS mission programs. Customizes or prepares mission related materials to include but not limited to: packets, brochures, posters, folders (Reach to Recovery Kits, Look Good Feel Better (LGFB) kits, and Personal Health Managers), wigs, wig caps, and other materials/ products
Supports mission program volunteer activities by maintaining volunteer data in Siebel, training logistics and coordination, fulfilling volunteer requests for program materials (through coordination with local office support), fulfills program volunteer requests, and volunteer mailings
Provides program support ensuring mailing of program materials/resources are sent to patients, performs non-PSC patient follow-up, submits program updates to PSC/Shared Service Business Center (SSBC)/Resource Management team for entry into Siebel and the Connection, coordinates program logistics, class lists, schedules rooms, event registration, maintains program supplies, copies, and coordinates with PSC. Support of non-Road to Recovery transportation programs (including payments or reimbursement for transportation, lodging, or issuing fuel cards to volunteers)
Provides Siebel support for mission managers, including data entry as identified
Provides support for the delivery of LGFB, including ordering and tracking LGFB kits, assisting in scheduling and sending reminders to session volunteers
Provides support as needed for patient resource center including assisting walk-in patients when volunteer is not available, organizing materials and maintains wig room inventory, processes donated wigs, and completes data capture
Able to work successfully in a diverse team environment

Mission Support Analyst Resume Examples & Samples

Compile information from multilingual sources to produce polished English reports for DOD leadership
Conduct thorough research projects on critical topics of interest using social media platforms
Coordinate and implement an assessments framework that measures the performance and effectiveness of the client’s tactical executions
Manage a variety of current and historical databases to ensure persistent measurement of the team’s performance and effectiveness
Maintain the team’s suite of technical tools, to include occasional technical troubleshooting and maintenance
Receive priority ad hoc requests from the client and engage appropriate resources to ensure a timely completion of the task
Bachelor’s degree in a related field (intelligence studies, political science, regional/language studies, or other degrees involving qualitative research)
Demonstrated experience writing high-quality English reports in an academic and professional environment
Working knowledge of social media networks
Previous experience working a dynamic position with multitasking requirements
High proficiency with core Microsoft Office applications
U.S. citizenship required. Minimum DOD SECRET clearance required
Master’s degree in a related field
TS/SCI Clearance
Familiarity (ILR 1+/2) with in a foreign language (Arabic, Farsi, Pashto, Dari, or Urdu)
Intermediate proficiency using MS Access