Systems Support Resume Samples

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S Schimmel

Scotty

Schimmel

8743 Von Flat

San Francisco

+1 (555) 272 4556

8743 Von Flat

San Francisco

Phone

p +1 (555) 272 4556

Experience Experience

Los Angeles, CA

Business Systems Support

Los Angeles, CA

Beer-Miller

Los Angeles, CA

Business Systems Support

Develop and manage process improvement plans in regard to specific business processes
Work with other groups within Trane to establish best practices and implement management strategy
Identifying and implementing system improvements, including liaison with developers and software suppliers
Create and maintain a platform to drive innovation and continuous improvement
Assist in developing tools for offices to monitor and measure processes including report definitions and data validation
Work with team to continually develop business processes and system enhancements
Work with software developers on design and build issues

Philadelphia, PA

Systems Support Manager

Philadelphia, PA

Hudson Group

Philadelphia, PA

Systems Support Manager

Embed best practice processes for supporting and maintaining business critical systems, ensuring these are adhered to at all times
System upgrades, testing, debugging, and troubleshooting
Work with the DDI (Design, Develop, Implementation) vendor peer and provide oversight to the project by reviewing testing and help desk plans and documentation
Managing and maintaining backups and systems updates across all platforms
Responsible for ensuring system users are provided efficient and timely first and second level support during operational hours
Directs reviews of tools and technologies for improving performance and reducing costs
User support (including both staff and students)

present

Los Angeles, CA

Manager Information Systems Support Lead

Los Angeles, CA

Morar-Gorczany

present

Los Angeles, CA

Manager Information Systems Support Lead

present

Assist with Hiring, Management and Development of IT Staff
Develop effective working relationships with both internal and external partners
Manage annual IS spending and budget management
Contribute towards the development of an organization that continuously learns, teaches each other and shares knowledge openly
Manage accounting and auditory components relating to secured systems
Ensure departmental equipment and supply requisitions are performed in such a way that is compatible IT and other AIRM departments
Perform regular audits of all secured systems

Education Education

Bachelor’s Degree in Computer Science

University of California, Los Angeles

Bachelor’s Degree in Computer Science

Skills Skills

Program management skills coupled with the ability to profitably execute and deliver
Strong Computer proficiency in Word, EXCEL, PowerPoint, Adobe, and Microsoft Project
Attention to detail – Impeccable spelling, grammar, visual aesthetic and pride in work is imperative
A strong working knowledge of CAD/CAFM Systems
Strong ability to collaborate with others
Ability to solve problems in standard situations
Ability to develop relationships that can lead to long term assignments
Ability to self-govern and make sound decisions
Strong written and verbal skills
Excellent MS skills inducing: Power Point, Excel, Access, Word

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Principal Engineer of Digital Production Systems Support Resume Examples & Samples

Vendor management by monitoring performance, provide feedback, champion new projects, and define or approve/disapprove change control processes
Manage a team that is capable of providing *best in class* support for the NBC Production
Will be required to measure effectiveness, and efficiency across Production System Support

Business Systems Support Resume Examples & Samples

Problem diagnosis
Investigation and resolution of electronic data load problems
Identifying and implementing system improvements, including liaison with developers and software suppliers
Work with software developers on design and build issues
Providing support to the Operational areas for system queries, requests and errors
Use reporting tools to create and maintain reports
Producing test scripts, including test scripts for upgrades as well as using new functionality or changing the way we use the system for specific transactions
Carrying out the testing
Working on projects that require system or financial processing expertise
Building effective working relationships with staff and clients
Developing competency – their own and other staff, including acquiring system, product and business process knowledge
Proven background in supporting and maintaining financial service systems
Systems and business analysis skills
Experience in financial services and (preferred) pensions
Conformance with IT best practices for change control and testing procedure
Ability to multi-task & prioritise work load

Manager, Finance, Systems Support, Sap Resume Examples & Samples

Supervise the maintenance and updating of SAP FI CO Master Data performed in the system by non-management staff to ensure adherence to all established rules and procedures
Support the non-management staff in understanding the governance process and timeliness around master data updates and allocations, as business needs change
Analyze, review and propose solutions for the more complex SAP Allocations: develop action plans and implement in partnership with the business, IT and CGI
Run various month end processes in SAP
Provide business process and systems training across the Finance community for the SAP FI CO modules and how these relate to the month end close process and timelines
Reconcile data across the financial systems landscape and diagnose discrepancies which can involve exploring data in other SAP modules including PS, AA, SD, as well as in BI and BPC
Business prime for SAP upgrades, support packs and systems enhancements (testing) for FI CO, partnering with IT and CGI
FI CO subject matter expert collaborating with project teams on new projects or changes affecting SAP FI CO
First line of contact for requests from auditors and SOx teams
Supervise and coach non-management staff
Working knowledge of SAP FI CO modules
Excellent oral communication skills and at ease with working with a large client base
Ability to work in a fast paced environment with non-negotiable month end deadlines and deliverables
Demonstrated leadership skills and the ability to work independently and within a team Systems oriented
Working knowledge of MS Word, Excel and PowerPoint
Bilingual (English/French)
Finance environment background is an asset
IT or Business degree

Business Systems Mgr-commercial Loan Systems Support Resume Examples & Samples

Plans, tests and executes projects and supports day-to-day operations
Ensures department meets all standards, company policies and quality requirements
Responsible for strategy development and leadership of implementation for system(s)
Works with Technology partners and line of businesses regarding processes and resolution of system issues
Identifies, analyzes and resolves user problems as they occur
Responsible for system enhancements and works with agencies to develop ongoing reporting and tools

Helpdesk Mgr Technical Systems Support Resume Examples & Samples

Plans, assigns and monitors the workflow of the Helpdesk maintaining optimum efficiency and cost effectiveness while ensuring that production and service standards are met and maintained
Determines training needs for advanced skills set to keep the call flow covered appropriately
Reviews area operational procedures, making recommendations to improve productivity
Responds to questions from customers and internal staff members regarding area activities
Maintains daily, weekly and monthly reporting of departmental activity
Troubleshoots issues and problems within assigned area, referring complex problems to more senior management
Assists in the evaluation and recommendation of resources needed to accommodate increases in volume due to mergers, acquisitions, centralization, and new business
Responsible for promoting teamwork and the cross training of employees
Ensures appropriate escalation of customer service, operational and/or employee problems
Manages the attendance of subordinates and ensures accuracy of hours work prior to submitting payroll information to the payroll department
Perform all work in accordance with established health and safety procedures
Create and implement strategic plans for improve team(s) performance
Assist in the development of Mortgage Systems
Assists in defining process improvements and efficiencies
Assists in identifying internal/external rotations for develop of subordinates
Manages departmental initiatives/project and provides feedback to management (i.e. surveys and referral programs)
Has in-depth expertise in own discipline and knowledge of the related disciplines
Perform any other duties as assigned
This position leads by example; he/she will hold regular direct report and employee engagement meetings
Work with the leadership team to communicate the direction of the department and ensure that employee behavior and knowledge is consistent with the department goals and objectives
Undergraduate degree preferred
5-10 years of customer support, call center, contact center, and helpdesk preferred. Previous technology related industry experience preferred
Attention to detail & ability to multi task
Ability to clearly communicate concepts verbally and in written form is a mandatory requirement of this position
Organizational and time management skills are also required
Strong leadership, communication and the ability manage budgets at the cost center level
Proficient using Microsoft Office applications, Visio, and forecasting software

Financial Engineering & Systems Support Resume Examples & Samples

1 to 3 years of experience in accounting or operations within the Alternative Asset Management industry or similar
Willingness to thrive on challenge in a fast-paced, dynamic environment
Partnership accounting experience is preferred, but not required

Tier Systems Support Manager Resume Examples & Samples

Extensive experience working in production support environment as a manager for minimum of 5 years
Good working knowledge of HR business processes is an advantage
Postgraduate Degree

Senior Group Manager, Systems Support Resume Examples & Samples

Partners with senior executives across the Bancorp in a collaborative approach to design and implement key IT strategies which create the best value proposition for the organization
Actively participates in long-range strategy planning and manages policy development to address complex business issues, provides leadership to cross-functional teams
Responsible for a budget of 175 - 200 million dollars as an annual support budget
Responsible to develop and champion change management solutions that result in cost reductions and increased SLA
Oversees the offshore delivery model for application development, maintenance and quality assurance
Evaluating and resolving technology problems. Resolving problems in a timely and cost-effective manner
Improving the efficiency and effectiveness of the organization
Directs IT provisioning infrastructure to support the enterpriseÆs business goals
Oversees technology purchases and services provided to these multiple internal customers. Directs the development and implementation of technologies to support business objectives
Interfaces directly with IT internal services teams (Technical Services û Data Center, Networks, Infrastructure) to develop and solve for enterprise business needs
Drives and aligns project management and quality standards in accordance with the EPMO methodologies
Demonstrates exemplary leadership skills to create and develop a high performance, productive, engaged work team(s)
Accountable to deliver the highest quality product/service/solution to the business on a daily basis
Manages strategic vendor and partnership relationships internal and external
Actively stays engaged with the IT supporting function for financial industries, to maintain competitiveness in the market with real time solutions for the business
Responsible for employee goal setting, performance feedback, talent management, succession planning and employee career development
Responsible for driving a results-focused work environment of respect & inclusion, fairness and employee engagement
BachelorÆs degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience. MasterÆs degree in one of these fields is preferred
Banking experience is preferred
Typically requires 10+ years of IT and business/industry work experience, with at least 3 years of experience in managing multiple, medium to large cross-functional teams or projects
Typically requires advanced technical knowledge in assigned IT function as well as broad knowledge in other disciplines/technologies/processes that interact with the assigned function

Senior Systems Support Manager Resume Examples & Samples

Qualified Accountant or equivalent experience; preferably in Business or Finance & Accounting related field
Finance professional with a proven track record gained in a range of roles and a proven in-depth of knowledge within SAP BFC, BW and Business Objects
Knowledge and experience of technical configuration and structure of Finance systems and data models is required
Understanding of change processes and lifecycle and IT operating models
Risk management experience (including compliance with Sarbanes Oxley legislation and Information Security standards)
Incident Management experience
Experience of leading and implementing change and continuous improvement
Strong leadership and people development capabilities with experience of leading large teams
Ability to provide effective leadership in periods of change and uncertainty
Ability to quickly disseminate and translate complex technical issues to provide stakeholders of a non-technical background with a clear understanding of issue and path to resolution
Stakeholder and relationship management experience with the ability to consult and negotiate with key stakeholders to achieve buy-in and ownership to new or revised policies or changes

Taleo Performance Management Application Administrator Hrms Systems Support Resume Examples & Samples

System administration and support of Taleo Performance Support and manage other Performance Management systems as and when required
Builds and maintains effective working relationships with HR Services, Client, vendor and IT Services teams as needed
Accountable for and manages all aspects of functional operations activities for assigned portfolios of work
Coordinate, along with the IT Services team, the delivery of product updates and enhancements (including defining requirements, system testing, UAT)
Liaison with global/area working groups as needed
Assist, where needed, in the preparation of the demand process business case
Assist in the prioritization of functional defects and enhancements based on urgency, importance, business impact, cost..etc
Performs primary analysis and provides feedback on diverse requirements from multiple countries
Assess and make recommendations to the Product Manager based on the needs of our customers (defect, enhancement)
Work with the customer and various teams to evaluate and prioritize defects and enhancements as required
Taleo Performance administrative work experience/knowledge on version 10
Ability to work virtually, across multiple countries, areas and cultures and team effectively with clients and other team members
Ability to react appropriately during crisis situations
A minimum of 2-4 years of related experience, preferably with HRMS systems, preferably with Taleo

Senior Analyst, Systems Support Resume Examples & Samples

Will be expected to support business services team for their CRM related requests
Drives support of standardizing business operations within SalesForce
Work with vendors and service providers to drive problems to resolution, and update communications within Business Services
Generate, gather and document requirements for system enhancements
Must have supervisory experience
SalesForce experience is required
Must have excellent oral and written communication skills
Experience using standard IT technologies. Experience using BSS / OSS, SQL report writing
Proficient in MS Office. Experience with project management
Able to work in a fast paced diverse environment

Systems Support Resume Examples & Samples

Bachelor's Degree
English: Intermediate
Cantonese: Fluent

Systems Support Operation Manager Resume Examples & Samples

Knowledge of Workbrain, SumTotal or Taleo and other HR business applications is an advantage
Proven project, and change management skills. Ability to work as part of and to lead virtual teams
Articulate, with positive communication style & excellent presentation skills

Infrastructure Systems Support Mgr-converged Resume Examples & Samples

Participate in POCs with engineering, in order to ease transition of new solutions, and standards into operations
Provide feedback loop to engineering regarding operational complexities with designs, or opportunities for simplification
Standardize operational processes, across platform teams and vendors/outsourcers
Identify opportunities for automation, for increasing user self-service, and increased speed of delivery
Work collaboratively with the other platform teams to develop strategies and specific approaches/processes to speed delivery or shorten resolution times
Define, implement, and promote innovative processes/solutions for improving speed to deliver, improving quality, and proactive operations
Provide “gap” oversight for solutions across infrastructure boundaries and service providers
Consumption and operationalizing of new/emerging technologies into the operational environment – (linux, converged infrastructure, cloud, etc)
3rd level escalation point for operational issues (problems, incidents, SWAT team) and support for complex, or cross-platform configs (clusters, HA, replication, etc)
Service provider management & technical oversight
Proactive, holistic performance monitoring (across platforms, and end-to-end support of application environments)
Develop and/or analyze dashboards, reports, and utilize tools to provide capacity management across the operational environment
Accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives
Provide proactive support/monitoring, problem resolution, troubleshooting and diagnosis across a wide variety of applications and infrastructure environments
Provide vendor oversight, drive proactive support/monitoring, meet/exceed operational excellence metrics, provide financial oversight for projects/budgets, and drive constant improvement
Develop a vision for one's area of accountability (i.e., business unit, department) and create support and inspiration around that vision
Collaborate with clients to jointly support their business systems and project needs to support their business plans
Define, implement and support solution delivery strategy including deployment strategy, rollout schedule and delivery method in order to ensure effective and efficient deployment of a business solution or service
Orchestrate the deployment of resources (e.g., people, infrastructure, financial, informational) from Coca-Cola (e.g., client, internal service providers) and third parties in order to ensure successful project completion
Create a communications plan (e.g., memos, letters, plan review meetings, status lists) to ensure frequent, accurate and timely communication to all stakeholders and to solidify commitment to project plans, and/or resolution of issues
Ensure consistent, reusable and efficient practices within the IT function. Define and periodically review necessary processes to ensure effective and efficient delivery of services from the team, and cross-organizationally
Ensure direct reports or project team members have clarity about their roles and responsibilities
Determine priorities for one's area of accountability and delegate work assignments and tasks to appropriate individuals, providing sufficient direction so desired business outcomes can be achieved
Evaluate and provide feedback for a direct report's performance against established performance expectations, as well as provide development guidance, opportunities and mentoring
Lead resolution and re-planning activities with stakeholders to realign strategies and close identified gaps

Procurement Systems Support Resume Examples & Samples

Work in our inbound help desk, receiving high call of volumes and e-mails from internal RBC Enterprise end-users
Provide qualitative, yet prompt, solutions to all Enterprise Procurement inquires via phone and e-mail, ensuring compliance within the SLA and all service standards are met to the full satisfaction of the end-users
Provide “Training-like support” and remote assistance for the navigation of Procurement Systems
Develop and maintain a complete understanding of end (unit) to end (payment) processes using the various RBC Procurement applications, according to and including internal Enterprise Procurement policies and procedures
Understand functionality of all Procurement applications (SAP (eProcurement, HR, Accounts Payable), Concur (Expense and Travel), eStore (Requisition, eInvoicing) US Bank, AMEX@Work, Virtual Production System (VPS), Peregrine Service Ticketing, etc
Proactively identify gaps and opportunities that contribute to enhancing the end-user experience
Actively contribute to a team atmosphere, maintaining a positive image and ensuring the team as a whole is viewed as efficient and well organized by showing support of group activities
Participate in User Acceptance Testing (UAT) as applicable

Goodyear Systems Support Technician Resume Examples & Samples

Develops and maintains service records, including scheduled and actual maintenance; documents repair and RMA date, required repairs, parts and inventory sourcing, and cost
Serves as primary IT Support for the Distribution Center team
Will conduct basic network communication work including, running wires, make connections, DCHP, VLANS and Static IP Addressing
Maintain Server Room and Communications Room, keeps all associated servers, support equipment, and storage in these rooms
Maintains ongoing relationships and serves as member on various committees to represent departmental and/or overall company interests; communicates company needs and expectations internally or externally; provides review, input and recommendations as appropriate
Basic understanding of Radio Frequency Technology and Devices
Experience managing parts inventory preferred
Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals
Flexible in one's viewpoints and positions in order to support the direction taken by others at REI
Consolidates information from various sources including feedback from others to reach sound decisions
Considers the ultimate impact of decisions and actions on internal and external customers
Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work
Clearly conveys and accurately receives information by a variety of methods and in various situations
Challenges the status quo, champions change and influences others to change

NY Help Desk / IT Systems Support Resume Examples & Samples

Taking direction and anticipating needs
Performing assigned tasks with particular attention to detail
Troubleshooting hardware/software and peripheral devices
Installation of various production software packages
Setup and configuration of employee workstations
Employee account creation
Monitoring/notification of disk space usage for projects
Writing/updating documentation and KB articles
Keeping Engineering work and storage spaces clean and organized
Keeping inventory of all equipment
Assembling/disassembling computer
Windows 7/OSX
Basic Networking (IP, DNS, DHCP, VLANs)
Command line

Systems Support Section Manager Resume Examples & Samples

Business Delivery and Operational Effectiveness
Accountable for ensuring high performance, reliability, availability, and operability of applications and services in support of divisional objectives and line of business requirements
Provides leadership, consultation, and implements controls, to ensure the successful non-disruptive implementation of infrastructure and application changes to all supported environments, including critical bank applications
Partners with EI and CTD management in the development and execution of strategic initiatives, in support of divisional and organizational objectives
Contributes to the department’s successful participation in meeting divisional Key Initiatives
Provides leadership and guidance in the management and control of the ITIL Incident, Problem, and Change processes to provide focus on service issues through the daily, weekly, quarterly trending and reporting of data
Maintains awareness and a solid understanding of all major problems and changes associated with the supported environments and services
Communicates critical production problem status and resolution strategies to senior management and executives to keep them informed of critical production problems and to gain approval on operational activities
Understands department/EI/enterprise strategies and supports the Department Manager/EI executive in developing specific plans to ensure systems/processes applicable to their EI platform remain current in order to provide superior service levels to clients/business units
Provides leadership with other senior managers to ensure the department’s successful contribution to divisional financial goals
Contributes to the successful implementation of multi-million dollar projects through effective workload tracking and resource management
Provides leadership, guidance, and coaching in the day to day operation of the support team and the management of supported services
Provides leadership and representation for the department on key organizational initiatives and planning teams
Performs all Human Resources functions and is accountable for the implementation of all HR programs and initiatives within their team. This includes hiring of new staff, holding regular performance reviews, creating development plans and performance improvement plans, performing succession planning, top talent development, and compensation reviews, and participating in rewards and recognition programs
As a practitioner of HR programs, is accountable and responsible for providing feedback to HR to ensure that existing policies effectively support changing business requirements
Leads Technical Recovery Teams or Focus Groups to ensure the rapid and efficient restoration of service, or the resolution of chronic service issues of critical bank applications. This includes providing on-site coverage for complex problems and implementations, providing regular updates and resolution strategies to senior management and executives within the division as well as business partners and the Lines of Business
Plays a leadership role in the completion of projects by ensuring the team is properly positioned to support new components and technology
Acts on behalf of the department manager when required
Recommends and implements processes to maximize operational effectiveness
Acts as the section’s focal point for major projects and Key Initiatives requiring significant commitment of the team’s resources. Attends initial project meetings as required
Contributes in the development of departmental strategies and objectives based on emerging business trends and initiatives, and recommends changes to strategic direction where appropriate
Is responsible for researching and making proposals for operational, technical, and organizational improvements, and providing input to the capital plan and T&O technology strategies
Identifies opportunities related to support, performance, and technical enhancements, and makes recommendations to senior management and executives to aid in decision-making with regards to improving systems support processes
Operational Risk Management and Control
Ensures all audit, regulatory, and Information Security guidelines and regulations are adhered to within the team
Maintains a thorough understanding of all major operational risks to supported environments, and provides managerial guidance to prioritization and resolution of issues
Implements proactive processes to minimize operational risk to supported environments and services
Provides regular updates on the status of operational risks to divisional and Line of Business senior management and executives
Ensures security processes are understood and followed
Client and Relationship Management
Develops and maintains excellent working relationships with Senior Management/Executive and all teams within the division as well as with business partners and customers
Maintains a solid understanding of emerging business trends
Leads regular meetings with business partners and customers to provide information with respect to ongoing problem investigations, operational risks, and environmental health checks
Meets with all vendors on a regular basis to ensure support requirements are being met and to maintain an understanding of any significant changes to supported products
Consults with third party vendors to obtain support on their product for internal problem resolution and prevention
Possesses a university degree/college diploma in Computer Science or equivalent work experience and 10+ years of technical experience in IT environments
Demonstrates advanced technical knowledge of wide variety of IT technologies
Displays advanced knowledge of Information Security, audit, and regulatory guidelines
Illustrates advanced knowledge of ITIL Framework: Incident and Problem Management, Change Management, Configuration, Capacity and Release Management
Exhibits advanced general knowledge of contractual terms and conditions
Demonstrates advanced knowledge of financial accounting principles, capital planning processes, and BMO financial Methodologies
Displays expert knowledge of project management and planning team processes
Maintains an advanced understanding of cross organizational structure
Possesses expert conflict management skills
Demonstrates advanced influence and negotiation skills
Is able to lead large teams during recovery activities for highly critical bank applications
Is able to manage in crisis situations
Exhibits advanced project management skills
Illustrates expert people management, coaching, and mentoring skills

Team Lead Systems Support Resume Examples & Samples

Support Coverage - The Team provides the first level of support for Branches, Contact Centers, Credit Units and Business Support Centers across the International Banking Division. The Team Lead is responsible for providing support for the application portfolio assigned to the Team by scheduling optimal support coverage, maintaining problem log tracking system and coaching staff in identifying, evaluating, escalating and resolving complex problems. The individual will be required to manage incidents across multiple incident management platforms – Caribbean, Canada, Mexico and LATAM
Systems Management, Business Support & Security - Ensure the Department's objectives are met by providing guidance to multi-cultural and / or bilingual team members, providing input to the Department's technical and / or operational standards in line with ITIL stipulations, keeping current on rapidly changing technological and / or business trends and maintaining an understanding of the Bank’s business and technology strategies
Customer Service - The Team Lead will be required to strictly observe the Department’s Customer Service Policy guidelines to maintain the high service standards of the Department. The individual should champion the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to Service Level Agreements (SLAs). Develops and/or implements proactive operational procedures with the aim of improving service levels, maintaining availability targets and SLAs through the Branch and Unit network
Collaboration & Leadership - Develop and execute a feasible succession plan. Identify strong candidates for future leadership roles within the Department and across International Banking
Relationship Building – Fosters ongoing communication and close working relationships with senior management in all support units as it relates to System Availability, Incident Management, Event Management, Request Fulfillment, Problem Management and Change Management
Strategic Thinking and Multi-Tasking - Performs multiple tasks, delivering seamless results within tight deadlines. Identify gaps in processes and develop innovative strategies to build the capacity of the team to more efficiently and effectively deliver exemplary service to our users
Must have at least 2 years of people management experience and demonstrated leadership skills
Must have strong communication (verbal, written, presentation) skills in English. The same in Spanish is an asset
Must have very good interpersonal and negotiation skills in order to build consensus and obtain co-operation from the team, end-users and senior management
Must have the ability to work autonomously, effectively managing tasks / incidents in a fast-paced environment
Must have the ability to chair Major Incident (MI) bridge calls and construct Executive Reports for MI recoveries and debriefs
Must have effective organizational skills, achieving objectives within tight deadlines and with limited resources
Working knowledge of Credit Bureau operations, retail and commercial banking practices and financial regulations are highly desired
Working knowledge of MISYS Financial Software, AS/400, Collections Systems, Banking Applications, and Call Center applications would be an asset

Manager, Systems Support Resume Examples & Samples

Five years’ experience in a technical support positions providing end user technology support
One year management experience required
Must have experience managing others both on daily functions and projects
System Deployment and Systems Management knowledge. Microsoft SCCM preferred
Working knowledge of Active Directory, Group Policy, Domain Services (such as Print, DHCP, DNS) and network connectivity
Requires excellent verbal and written communications skills and strong interpersonal skills to interact positively and productively with associated computer systems, end-users and co-workers
Able to function in a dynamic environment subject to impromptu changes in schedules and priorities

Financial Systems Support Resume Examples & Samples

Drive and lead the support for on-going key projects and initiatives driven by various stakeholders including but not limited to the conversion from the legacy general ledgers to the new standard Best-in-Class Financial Full Suite Application
Ensure proper controls are applied with comprehensive SDLC support of the financial applications including business and functional requirements gathering, UAT testing, interfacing with developers, IT infrastructure teams, project teams, and business to facilitate the successful development, delivery and production support of business and technical initiatives
Responsible for daily and month-end status reporting to key stakeholders and senior leaders for applications supported by self and global team
6+ years experience with system operations, Application/database management, and/or Financial, Management or Regulatory reporting
Knowledge of client server technology, data warehousing and reporting/accounting/analyst skills
Proficiency with SQL is required
Strong Excel skills required; MS Access desired
Experience with enterprise applications, Essbase, Autosys, Unix/Linux, Abinitio, Micro Strategy, Inquiry Framework and Business Objects a plus
Strong knowledge of Citi Financial systems and policies is preferred
Must be able to coordinate and deal with conflicting time demands
Ability to support non-standard business hours including weekends and holidays as determined by Finance

Trading Systems Support Resume Examples & Samples

Minimum 3 years experience in a technical role in front office IT
Unix
Understand business fundamentals of FIC electronic trading including (FX, cash bonds, futures)
Written and verbal communication skills sufficient to communicate directly with business and technical partners at all levels
Experience with supporting quantitative analysts in a Quant-Driven-Development environment

Senior Manager, Ad Sales Systems Support Resume Examples & Samples

Work closely with development team in application support of current systems. This involves multiple 3rd party systems & in-house applications along with several interfaces
Work with 3rd party product vendors, internal teams & infrastructures to identify root cause, provide fixes, workaround & ongoing maintenance & enhancemnts to Ad Sales applications
Ensure that repeat defects, break fixes are minimized & focus on analysis of issues and provide recommendation for avoiding common defects
5+ years of IT Business Analysis and 1-2+ years of Project Management experience with at least 3+ years in IT management role
Knowledge of Ad Sales & Trafficking operations within the Broadcast/Cable industry, understanding of inventory management, pricing, estimates, planning, sales, traffic and stewardship
Experience with Gabriel, Invision, Sintec, WideOrbit or other Ad Sales Systems
Excellent analytical, communication (both verbal and written), facilitation/organizational skills
Ability to work effectively with cross-functional business and technical teams
Excellent understanding of project management principles and experience in managing multiple projects
Demonstrated business acumen and the ability to apply technology solutions to solve business problems
Strong teamwork and interpersonal skills; ability to communicate and persuade at all management levels
Highest level of ownership, accountability & integrity
Knowledge of SQL
Exhibits, models & promotes 7 pillars & vision of the IT team
Able to build a high-performing team through collaboration, mentoring and coaching
Being able to question, evaluate and make decision on technology platform
Ability to take an underserved area from a technological needs and come up with a plan to build a toolset
Vendor management skills including negotiations, contract review, pricing and invoicing
Understanding of Business Intelligence related Reporting Tools, Visualization, Analytics, Dashboards, KPIs, Scorecards, Modeling and Predictive Analysis through tools and technologies such as Microsoft Business Intelligence
Experience working with Nielsen, Arbitron, and other industry research sources a plus
Knowledge of Digital Ad Sales Systems & Ad Serving

Associate, Systems Support Resume Examples & Samples

Generate, update and schedule preventative maintenance work orders
Provides trainings to end users and new Vendors and distributes any necessary CMMS training materials
Serves as liaison for problem solving and escalation and must be able to coach and educate users on the best practices for performing tasks in 360
Acts as primary communication channel to 360’s IT Department including coordinating technical support issues with contracted vendors if needed
Responsible for change management process within CMMS (changes, additions, etc.)
Ensures data integrity and security within the systems
Create, modify, and distribute reports to support the Facility Management Teams and any routine business requests
Provide guidance for continual improvement of managed systems and refinement of related business processes to facilitate and enable more comprehensive management of the systems
Performs other job-related duties as requested

Senior Systems Support Business Analyst Resume Examples & Samples

50% Business Analysis Support (e.g. Requirements Gathering, Requirements Documentation, User Acceptance Testing, Communication with Operations and Technology teams.)
20% Data Discovery, Analysis, Research
Minimum of 4-5 years experience in both business analysis system support and project management

Ops Systems Support Senior Manager Resume Examples & Samples

Manage a team of system support leads and business analysts to strengthen performance of existing operations and enable continuing growth
Knowledge of PeopleSoft v9.x HCM is highly preferred
Extensive knowledge and experience of operations management tools, methods and techniques
Execution & delivery of projects, business results etc
Strong numerical & analytical ability
Solid skills using MS Office applications, Project & Visio
Postgraduate degree level

Manager, Production & Systems Support Resume Examples & Samples

Provide Production Support Services to project initiatives as assigned initially on the list of new projects or change management requests
Manage a team of systems support analysts on the daily business operations and ensure the development standards are respected; and document application configuration as per System Development (SDLC) methodology
Coordinate with Infrastructure, vendor, EETS developers and/or development teams to manage the implementation and release upgrade processes
Facilitate the development and execution of test strategies and plans
Manage the preparation of system implementation plan and support procedure
Provide ongoing data management support to the EETS – Information Excellence team and related business partners
Lead/contribute to the on-going development of the team by sharing information, knowledge, expertise and lessons learned on a regular basis
Ensure high quality work and maintenance of standards within own area of responsibility
Provide on-going communications on project status and systems restrictions
Ensure that Audit and TRMIS policies and procedures are implemented and respected
Provide ongoing system management support to Big Data – Hadoop platforms
Other project support initiatives as assigned
Post secondary degree: Computer Science, Engineering or similar degree preferred
Experience leading an enterprise level 24x7 production support organization
A minimum of 3 to 5 years of financial institution and / or credit card experience
A minimum of 5 to 8 years experience in Information Management and Data Warehousing
Significant experience with information technology; data and systems management; expert knowledge of Unix/Linus is essential: Hadoop administration and utilities, Java, virtual environments; and knowledge of Tibco is preferred but not mandatory
Strong understanding of the EETS supported businesses, their operations; and their key customer and transaction systems
Demonstrated history of being self-motivated, energetic, results-driven, and executing with excellence
Superior communication skills both written and oral
Exceptional analytical and problem solving skills; uses strong communication skills to communicate complex issues in easily understandable terms
Effective inter-personal skills working well with a fast moving team; able to build and maintain strong relationships with business and technology partners

Data Systems Support Resume Examples & Samples

The successful candidate will join a small team of technical analysts providing subject matter expertise and production support to Reference Data systems (including instruments, account structure and other static data) used within the Bank
Support will include analysing, implementing and testing enhancements agreed with users
Will work directly with a wide range of internal users, mainly in Operations
Current technical skills in Unix/Linux (e.g. shell scripting), Perl and SQL (e.g. writing SQL queries)
3 - 5 years' experience in providing production support to critical systems
Excellent troubleshooting skills
Business-level or stronger communication skills in both Japanese and English
Programming skills in Java or .Net
Experience working in the Investment Banking or Asset Management industry

Associate IT Operations Analyst Logistics & Manufacturing Systems Support Resume Examples & Samples

Providing technical and functional support for Logistics & Manufacturing related modules
Coordinating problem resolution among a variety of functional areas and provide subject matter expertise support on diagnosing and resolving problems
Understanding and troubleshooting data hierarchies and integration points
Researching, analyzing, and determining the appropriate course of actions for fixing problems, identifies and mitigates risks, and implements solutions with guidance from team leads
Basic knowledge of database systems or enterprise application systems
Customer service and team work skills

Research Associate, Systems & Support Resume Examples & Samples

Conduct quantitative data analyses through the use of both descriptive statistics, as well as more advanced statistical modeling related to teacher evaluation metrics and online application usage data
Assist in the design and conduct analyses to explain and drive how human capital decisions can positively impact student outcomes. Advise the Executive Director of Research and Data on outcomes, and provide key strategy and policy recommendations
Assist in developing communications based on updates to relevant policies and operational needs
Assist in the development and implementation of a comprehensive monitoring and evaluation plan to ensure that feedback from key stakeholders informs ongoing work
Support the management of vendor relationships, assisting in the creation and implementation of work plans and providing critical input on statistical model development
Partner with key central leaders in OPE, DIIT, and other offices to support the management of the school-based data verification process by which schools review and validate class roster data used for student growth measure modeling
Design and run both ad hoc and regular reports to meet a variety of needs for the Senior Executive Director of OPE and other senior leaders in central DOE offices; acts as an expert in data analysis and interpretation

Project Manager CMA Systems Support Resume Examples & Samples

Project management and decision-making skills with 4 to 6 years’ experience managing projects through the project lifecycle
Flexibility to adapt to changing priorities or deliverables
Ability to work within tight deadlines and requirement parameters
Ability to establish and leverage enterprise relationships to move initiatives forward
Ability to maintain and increase current knowledge of industry practices and technologies
Prior experience leading project teams through successful implementation
Prior experience with CMA Operations and/or technologies preferred
Lean six sigma and/or demonstrated process improvement experience a plus
SQL and SAS experience (SAS/BASE, SAS/MACRO, SAS/STAT,SAS/SQL,SAS/ODS, SAS/ACCESS), Unix, shell scripting, mainframe
Ability to conduct basic ad-hoc analysis in support of CMA open file systems utilizing Teradata and SAS
Experience with credit card collections systems and policies strongly preferred
Highly organized and capable of handling multiple tasks simultaneously
Ability to proactively resolve complex problems
Demonstrated ability to work with and manage automated processes
Ability to identify and clearly articulate requirements through collaboration with project owners

Senior Engineer, Systems Support Resume Examples & Samples

Perform project or maintenance tasks with minimal guidance of management
Setup, troubleshooting and support of all Information Technologies
Work with all levels of staff and customers

Manager Open Systems Support Resume Examples & Samples

Maintenance and support of all Visa Open Systems applications for Debit and Prepaid services
3rd level Incident management for production and 2nd level Incident management for QA/Certification environments utilizing a 24x7 rotating support model
Research and implement bug fix programming changes and utilize development SME's as appropriate
Partner with 1st and 2nd level support teams to identify and implement application fixes and enhancements to increase efficiency and ease of use
Support Continuous Integration/Deployment automation by creating new or enhancing existing toolsets
Work with application software development on the implementation and support of software maintenance releases
Ensuring team documentation is created and/or updated as necessary
Provide technical assistance to various business and technical roles within Visa DPS
Serve as support representative for cross organizational initiatives
Cultivate, support and promote an organizational culture that provides for high performance, high morale, integrity and teamwork
Develop relationships cross organizationally to ensure problems are solved promptly and effectively
Manage resource workloads
Employee performance management
Bachelor's degree in Computer Science, Information Systems or other technical discipline preferred
6+ Years of experience using Java or .Net suite of products/tools
6+ Years of experience creating/managing in an automated Continuous Integration/Deployment environment
3+ Years of being a people manager for either a Support or Development team of 5 or more individuals
3+ years of experience utilizing a Dev Ops support model
Strong people leader who thrives on teaching and mentoring
Excellent problem-solving skills and critical thinking
Good communication (oral & written) skills including the ability to translate technical issues/concepts into ways for non-technical staff to understand

Systems Support / Development Analyst Resume Examples & Samples

Manage the development of SERVO and associated databases
Establish & execute policies and procedures to ensure robust, documented development process
Work with ATS Systems Support teams and assist in advising on database server systems and network devices for potential problems and security related issues
Assist with system related maintenance such as patching, rebooting, active directory account maintenance and security permissions, security vulnerability awareness and testing, and software/hardware contract renewals
Maintain up to date documentation on SERVO and associated database infrastructure
Maintain Update and Troubleshoot SERVO issues as required
Perform related duties as assigned. Other duties may include simple project management for systems-related projects, and being the consultant for computer problems beyond the knowledge of technical support staff

Business Systems Support Lead Resume Examples & Samples

Coordination of IT projects
Be the go-between the GBS functions and the IT functions
Maintaining and upgrading current systems and enabling technologies including security
Manage GBS reporting requests
Manage the activities of the team and the individuals
Interface with internal and external stakeholders
Providing guidance for problems and questions
60% Maintain the overall control and coordination of the business systems support processes by
Ensure timely and accurate processing of all requests from the Exton based GBS function
Manage the team’s participation in broader IT projects
Ensure enabling technology interfaces are tested regularly and are working well to avoid issues with month end
Ensure adherence to Shire’s enabling technology processes
Supervising the activities of business support analysts covering processing of all requests from the GBS team in Exton in a timely manner
Act as subject matter expert for any issues relating to the enabling technology processes
Liaise with counterparts in other GBS centers to solve issues, to knowledge share and maintain consistency
Review error logs with the team and ensure remediation
Provide audit support relating to enabling technologies
20% Provide support for new ERP implementations or upgrades of current ERP and related systems
20% Ensure activities of the team are well coordinated and services are constantly monitored to ensure resources are appropriately aligned
Bachelor's degree in computer science
8 years’ experience from roles managing a variety of enabling technologies
Good knowledge of ERP systems (strong preference for SAP and JDE)
Experience of working in a shared service or large multinational company environment

Finance Systems Support Leader Resume Examples & Samples

Oracle Financials (GL, AP and FA) – package solution
Time & Billing (T&B) – custom Oracle solution
Infor Time and Expense – packaged solution
Pyramid and Financial Planning (PFP) – custom solution
Palette – packaged solution
Business Objects (BO) – packaged solution

Senior Specialist Field Systems Support Resume Examples & Samples

Ensure customer is properly prepared for validation and meeting milestones for established implementation timeline
Assesses customer Key Operator performance and knowledge
Completes validation studies on instrumentation including, but not limited to: instrument set-up, calibration, precision studies, and method comparisons
Provide both onsite and remote phone support to customers for assay and QC related questions
Provides onsite training for proper operation of instrumentation
Proactively makes recommendations for future improvements and implements those actions accordingly
Works collaboratively across the business to build partnerships with the marketing, service, and sales teams to ensure high customer satisfaction. Decisions and results will have a significant impact on the business
Drives revenue growth through determining assay growth opportunities while working with customers
Motivates and engages teammates by asking for their input and listening to their ideas
Works and acts independently and with very little guidance
Is viewed as a team player by peers, co-workers and supervisor(s)
Bachelor’s degree preferred with a minimum combined experience of 5 years in laboratory / diagnostic instrumentation or other related field required
Proven excellence in communication, presentation and facilitation skills
Ability to influence and collaborate across business functions
Advanced understanding of Diagnostics or Healthcare Industry with heavy emphasis on Laboratory Regulatory environment
Must be willing to work out of home based office
Must be willing to travel domestically 100% of the time (travel area based on the need of the position)
Strong proficiency in Microsoft Office (Word, Excel, PowerPoint), EP Evaluator
Excellent presentation and/or facilitation skills
Possess clear, concise and accurate written and verbal communications
This position has a 50 pound lifting requirement
Valid driver’s license that meets Beckman Coulter’s safe driver standards
Beckman Coulter Associates who drive Beckman Coulter vehicles must comply with the Danaher Company Vehicle Policy
Vendor credentialing requirements include without limitation, yearly background checks, immunizations, and various trainings
Complying with vendor credentialing requirements is an essential function of this position
Desired Characteristics
Prefer background in Medical Technology and work experience
Experience in the Diagnostics industry
Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements (CAP, CLIA, COLA)
Leadership capabilities, highly flexible and self-motivated
Entrepreneurial and independent thinking
Ability to work on their own and make sound judgments

Advanced Specialist Field Systems Support Resume Examples & Samples

Responsible for the integration of the automation, informatics, and LIS to accomplish successful communication between all systems
Subject Matter Expert (SME) on the installation/integration of the informatics product
Establish successful analyzer, network and LIS connectivity
Integrate informatics systems onto hospital network
Address the particular needs of each individual laboratory by writing custom algorithms that modify the informatics software accordingly
Train customer on operation of informatics product and the software interactions
Provide ongoing support, training and leadership for the local field personnel
Recognize and communicate product issues, complaints and improvements
Responsible for identifying and communicating critical gaps and potential design improvements to the integration process
Proactively address and support sales objectives and organizational directives
Interact with field service, or others on technical or account management issues
Technical resource for customers that will impact current and future sales decisions
Conduct themselves in a most professional manner, even under stressful conditions
Manage and support customer satisfaction to sustain the growth of business
Customize tailored solutions based on the unique needs and circumstances of each customer
Serve as project leader directing and executing all on-site laboratory informatics implementation activities
Integrate the third-party hardware, consisting of PC workstations and servers, which operates the informatics software
Train customers in the use of the informatics software
Report to management on implementation projects so that experiences are retained and knowledge can be shared
Knowledge of regulations and standards affecting IVDs and Biologics
The individual must maintain excellent communication skills, verbal and written
Experience with programming, networking and databases preferred
Accomplish results individually and in collaboration on teams and work groups
Training experience in small and large group formats
Project leadership experience
Manage personal schedule and travel, company assets, and expenses within guidelines
Familiarity with laboratory workflow and operations preferred, with a background as a medical technologist being ideal
Experience with Beckman Coulter instrumentation systems a strong plus
This position will require extensive travel (at least 85%)

Senior Specialist Field Systems Support Resume Examples & Samples

Completes Validations studies on instrumentation including, but not limited to: instrument set-up, calibration, precision studies, and method comparisons
Works collaboratively across the business to build partnerships with the marketing, service, and sales teams to ensure high customer satisfaction
Bachelor’s degree preferred, AA required with a minimum combined experience of 5 years in laboratory / diagnostic instrumentation or other related field required
Must be willing to work out home based office
Must be willing to travel domestically at least 80% of the time (based on the need of the position)
Strong proficiency in Microsoft Office (Word, Excel, Powerpoint), EP Evaluator
Good driving record required
Highly Flexible and self-motivated
Entrepreneurial thinking

Gsc Internship Business Systems Support Resume Examples & Samples

Complete tasks on computer using MS Office programs such as Word, Excel and Power Point
Interact effectively with team members on a daily basis. Share opinions and ask questions relevant to the work and/or his or her study program
Must report GPA status to leader on a quarterly/semester basis
Competent skills in problem solving and trouble-shooting
Ability to effectively operate in a team environment
Good marks in relevant subjects
Possess high motivation, flexibility and ability to work on his/her own

Senior Engineer, Systems Support Resume Examples & Samples

Ability to follow documented processes and procedures with minimal supervision
An understanding of project management principles is preferred
Windows client/server software experience or certifications will provide additional consideration
Project management experience will provide additional consideration
Any help desk or customer contact skills will also provide additional consideration

Supervisor Field Systems Support Resume Examples & Samples

Basic knowledge of all BEC diagnostic/Flow instruments
Good customer relations
Organisational Skills/Planning
Lean Management skills (DBS)
Applies analytical skills and independent judgment to develop innovative, practical and consistent solutions to a wide range of complex problem
Makes material contributions to the completion of specific programs and projects with significant scope that materially impact organizational schedules, resources, and costs
Decisions and results have moderate impact on function resources and objectives
Meet regulatory requirements and establish policies and procedures
Uses complete understanding and wide application of technical concepts, theories, standards, and practices in chosen field and is expanding knowledge or related disciplines
Full knowledge of industry standards and practices

Information Systems Support Technician Resume Examples & Samples

Evaluates, assesses, and implements minor projects and directed by the IS Manager
Maintians a secure computing environment, and follows policy and department protocols related to Active Roles (AD), SCCM, encryption, and antivirus solutions
Maintains a professional and courteous attitude when assisting users and resolving support issues. Closes support tickets in a timely manner
Informs IS Management of end user recommendations and functional needs, following established department protocols
Maintain a working knowledge of servers and networking equipment installed at facility. Provides basic support for servers and the network and maintians and awareness of proper escalation protocols for problem resolution

Assistant Manager IT Systems Support Management Resume Examples & Samples

Work with internal and external IT service provider to provide IT systems support and maintenance activities
Accountable for resolving issues, both short term and long term, to meet and exceed predefined SLAs and KPIs on systems availability and request turnaround time
Support Project Managers in estimating the on-going running cost of IT systems after project implementation
Manage technical issues and mitigate technical risks on repeated / major incidents
Manage maintenance work transition from Regional IT and external vendor to the M&S Support team
Track support quality trend and identify areas for improvement of the service provider. Drive the service provider for continuous improvements
Review and approve software bug fix package prepared by IT service providers
Coordinate with Release Management for production migration of system bug fix
University degree in Computer Science or related fields
A minimum of 7 years experience in IT systems support and maintenance, preferably in insurance & financial services field
Experience in managing external vendors to deliver support and maintenance services that meet company defined quality standards
Solid experience in supporting IT systems with multiple IT platform, including AS/400, Windows, UNIX, Linux and Digital
Solid experience in managing and coordinating multiple teams, onshore and offshore, in-house and vendor to perform support and maintenance work
Strong inter-personal and presentation skills
Experience in various domains of Insurance solution support and maintenance (for example, distribution systems, business intelligence, CRM, printing solution, etc) is an added advantage
Excellent verbal and written English communication
Fluent in Cantonese
Fluent in Mandarin is an added advantage

RPG Developer / Systems Support Resume Examples & Samples

Design, develop and maintain complex software solution based on system requirement technologies (AS400, RPG)
Insure that the solution is respecting the technical Principe and the global architecture of the company
Analyze and document the impacts of the proposed solution
Create or update documentation deliverable according to the methodology
Enforce the respect of Norms, standards, best practice
Participate in development life cycle
Contribute to the development and design estimation and underlying hypothesis
Support the project manager and the delivery lead on the development aspect
Work with the other team in order to evaluate the inter project impacts and conflicts
Minimum of 5 years of complex RPG software design
Minimum of 8 years of RPG software development in complex environment
Excellent abilities in verbal and written communication
Innovation, Creativity, Initiative, organization, Autonomy, collaborative works
Quick adaptation when facing new technology
Knowledge of insurance, AS400, RPG, ILE, Free Format, Activation, Group, service
Program Knowledge of UML design
Experience with XML and associated technologies, xml schemas, xml namespaces, xpath, xslt
Knowledge of RDBMS(Oracle, View Req 102784BR, AS400 solution designer, MSSQL, DB2) and SQL
Minimum of 5 years of experience with continues integration
Unit test frameworks
Knowledge of Automate build frameworks
AS/400
RPG

Systems Support Manager Resume Examples & Samples

Design and implementation of process improvements
Integration, upgrades, and maintenance of third party administrative systems
Accounts Receivable report writing
System upgrades, testing, debugging, and troubleshooting
Payment plan creation, administration, and maintenance
Development, maintenance, and distribution of process documentation
Departmental and cross departmental training
Banner Accounts Receivables access/security
TouchNet access/security
User support (including both staff and students)
At least 3 years – preferably 5 years - of experience in an administrative setting
2 years of experience in higher education
2 years of experience reporting from relational databases
1 year of experience integrating, testing, and debugging systems
1 year of experience working with outside contractors and/or consultants
Proficiency working with Windows and MS Office (Word, Excel)
Significant experience with a student record system (Banner preferred)

End User & Systems Support Resume Examples & Samples

Strong communication, interpersonal, and analytical skills
Experience, ability and desire to provide excellent customer-service to internal customers
Proficient knowledge of Microsoft Office (Outlook, Word, Excel, etc.)
Proficient analytical, problem-solving and decision-making skills
Working knowledge of Microsoft operating systems (desktop and server) and applications
Intermediate knowledge of networks and the ability to troubleshoot
Ability to work independently and in a dynamic environment
Position requires a maximum of 25% travel
Ability to travel domestically in the United States and internationally

Senior Systems Support Technician Resume Examples & Samples

Provide immediate assistance and feedback to Reps on operational procedures. “Walk the floor” and answer questions and address real-time issues as they arise
Respond to escalated technical issues and questions from internal and external customers, as needed. May be required to research escalated issues, review with management and respond back to appropriate parties
May be assigned to work as a Technician in order to maintain service levels and meet the needs of our customers
May be required to assist Resource Desk with identifying and assigning additional resources to “load balance” various segments
Assist Team Manager with on-the-job training of new hires and/or new program/project introductions. Provides feedback to Training Manager on progress of new hires and identify training gaps. Provide hands-on training to Technicians with performance challenges (Buddy-jack, side-by-sides, etc.). May be required to assist with New Hire training classes and partner with Training Team Manager on the provision of training
Oversee queue availability (ACW, Handle Time, Unscheduled Breaks, AUX usage, and others). Monitor Avaya (telephone system) for call availability, excessive times and provide coaching and feedback to technicians, when necessary. Support call traffic as required, including downloading of programmed information into existing accounts, completing data entries related to downloading, etc
Maintain real-time communication with Resource Desk, Team Managers, Unit managers and other Team Leads
May assist Team Manager in identifying coaching needs
May be required to assist in administrative duties related to licensing
Special projects and other duties as assigned
Minimum 1 year of Tyco Data and Download experience
Must have performed successfully in role in which he/she is seeking a lead position
Demonstrated ability to trouble shoot calls from technicians
Has met or exceeded performance expectations in previous TYCO positions
Ability to perform technical research to resolve problems on over 150 control sets and demonstrated knowledge of all TYCO control sets and knowledge of other control sets used outside of TYCO
3 years of security-industry experience, preferred
Ability to perform multi-tasks
Good conflict management skills
Strong interpersonal and command skills
Has successfully demonstrated the ability to motivate and develop others
Must be able to work independently, with little or no direction
Must be able to maintain a high degree of productivity and accuracy
Has successfully demonstrated the ability to perform and provide results in a fast paced, team-oriented environment
Must have basic knowledge of computer applications, specifically Excel, Mastermind, Windows-based programs

PSS Systems Support Tier Representative Resume Examples & Samples

Include shifts which may cover support hours from 6am to midnight, seven days a week
Required to take part in after hours on-call support rotation
Responsible for meeting effective, timely, quality, and documented solutions to production issues
Conducts interviews with seasonal applicants. Responsible for leading Tier 1 new hire training
Looks for and finds ways to improve operations and systems
Responds to basic and advanced technical and/or product and service questions, methods and procedure issues, and general information inquiries
Develop a complete understanding of scoring systems UI, as well as general understanding of background processes and systems. Monitor the scoring environments by utilizing software applications and other tools
Perform Project, Patch and Build UATs for scoring systems
Provide scoring system demonstrations. Contribute to development of training materials for end users
Oversee day-to-day activities of the PSS Systems Support Technicians
High school diploma or equivalent required. A two-year technical degree or the equivalent in work experience preferred
Minimum of 1 year experience working for Pearson is required
Call center experience required
Understanding of customer service principles and practices
Excellent interpersonal, collaborative and communication skills
Proven ability to work as a member of a team to solve problems and accomplish team goals
Able to explain complex tasks in a clear manner both orally and in writing
PC and MS Office proficiency required. Experience with Google products a plus
Ability to troubleshoot basic and advanced hardware, software, and system issues
Excellent problem analysis skills to offer creative solutions and process improvements
Prior team lead experience a plus

Systems Support Manager Resume Examples & Samples

Manage operations and activities of the System Testing and Help Desk Teams
Support and manage teams on two systems
Establish strategies, objectives, initiatives, policies and procedures for the ISETS/INvest System Testing and Help Desk teams based on the latest governance process, Systems Development Life Cycle (SDLC), and service desk best practices, as well as stakeholder needs
Responsible for ensuring system users are provided efficient and timely first and second level support during operational hours
Ensure stakeholders receive software that has been thoroughly tested for integration, system, performance and regression compliance to business requirements and supports them in the User Acceptance Test phase
Work with the DDI (Design, Develop, Implementation) vendor peer and provide oversight to the project by reviewing testing and help desk plans and documentation
Prepare the teams to understand the vision and requirements for the project
Direct and ensure staff contribute as team members on system prioritized projects/change requests following the current governance and SDLC processes and procedures
Recommend and monitor the testing framework and tools to meet CSB’s testing needs
Ensure the effective use of the MS SharePoint document repository tool, Clarizen project portfolio management tool, and IBM Rational Tool Suite for projects, production support changes, and help desk activities
Support ACD software upgrades and ensures reporting capabilities to track calls for data collection
Review technical documentation to ensure adherence to governance and meeting stakeholders requirements
Regularly meet with agency management or project leads to discuss team data, initiatives, project status, prioritization of changes and/or enhancements, and project concerns
Perform supervisory activities such as selecting, hiring, training, coaching, assigning, scheduling, counseling, communicating expectations, disciplining, providing performance management, and enforcing policy and procedures for team
Maintain and strengthen the IT Business Teams relationship with Management and stakeholders
Utilize lessons learned to continually improve the governance and Systems Development Life Cycle (SDLC) processes and procedures
Manage vendor staff
Advanced/thorough knowledge of

Software Engineer for USW Engineering Systems Support Resume Examples & Samples

One or more of the following high-level computer languages: C/C++, Pascal
MAC OS 9 and Solaris 9 operating systems
Implementation of track modeling and time algorithms or experience in programming functionality of similar complexity
Inter-process communications based on publish/subscribe and client server models using TCP/IP sockets
Support software development efforts of H20 supported system products and assist in producing Version Description Documents and technical manual updates for external release
Provide software development technical expertise related to legacy software technologies to supplement H20 supported system requirements
Support the design, coding, unit testing, integration, and installation of NSWCDD computer programs or software modules in accordance with applicable coding standards software processes, and the applicable system and software design documents
Support technical reviews of legacy software programs and modules (except for their own software programs and modules) delivered to NSWCDD by program sponsors and programs within H20
Support the development of legacy software unit test procedures and perform software unit testing in accordance with NSWCDD specifications and procedures
Attend and participate in program and project software review meetings including review open issues, prepare material for discussion, actively participate in the reviews, highlight potential problems, and provide resolution options and recommendations
Test legacy software code for multiple hardware configurations
Analyze reported problems and supporting data to verify that the problem is an NSWCDD program or project problem
Desired experience with CodeWarrior Integrated Development Environment
Demonstrated capability to work collaboratively to provide sound design and development work product in conjunction with the efforts of engineering team leaders
Desired experience testing software code for multiple hardware configurations
Desired experience with Unified Modeling Language (UML) in designing/documenting a software intensive object oriented system
Desired experience utilizing Agile-like software development methodology

Software Engineer for USW Engineering Systems Support Resume Examples & Samples

RedHat operating system, using standard UNIX/Linux tools and utilities
Implementation of track modeling and time algorithms
Provide software development technical expertise related to current software technologies including open systems development, Java, Ada, and C++ programming, software implementations on Linux and Unix operating systems, service oriented architectures, model based software development tools, and use of COTS products to supplement H20 supported system requirements
Support the development of software unit test procedures and perform software unit testing in accordance with NSWCDD specifications and procedures
Test software code for multiple hardware configurations
Desired experience using NetBeans Integrated Development Environment
Desired experience working on Advanced Multi-configuration Simulation Environment (AMES)
Desired experience programming hardware drivers and firmware

Senior Software Engineer for USW Engineering Systems Support Resume Examples & Samples

One or more of the following high-level computer languages: C/C++, Java
Support software development efforts of H20 supported system products and assist in producing Version Description Documents and technical manual updates for external release. )
Support technical reviews of software programs and modules (except for their own software programs and modules) delivered to NSWCDD by program sponsors and programs within H20
Support review of design and documentation for adequacy, accuracy and consistency with system requirements, interface and integration requirements, and higher-level specifications
Desired experience with Common Object Request Broker Architecture (CORBA)
Design, development, and documentation of surface ship-related computer programs in high-order languages for microprocessor-based through medium scale computer systems environment, including experience with simulation systems, situational awareness systems and simulation systems that integrate with tactical systems
Demonstrated capability to work collaboratively to provide highly sound design and development work product in conjunction with the efforts of engineering team leaders
Demonstrated capability to utilize Agile-like software development methodology
Demonstrated capability developing software in a multi-threaded/multi-process environment
Experience with Unified Modeling Language (UML) in designing/documenting a software intensive object oriented system
Experience testing software code for multiple hardware configurations
Desired experience using one or more of the following: VxWorks, Extensible Markup Language (XML), documenting software systems using HTML, Generic Data Extraction Analysis and Reduction (GeDEAR) framework

IT Systems Support / Systems Admin Resume Examples & Samples

Perform install/upgrades to production software
Manage system access for operators for software access and network domain access
Troubleshoot network activity interruptions
Manage floor port layout and any changes alongside FIS IT
On-site support for all equipment/software
Hardware – Printers, Scanners, PCs
Software – Microsoft Products, FIS products
Upgrade current applications and install/test new applications
Working knowledge of network configuration and support
Working knowledge to help troubleshoot network performance
Document and execute Disaster Recovery Plans per customer requirements
Document System Security Plan per customer requirements
Manage server backup program
Maintain Active Directory
Document all changes to work stations, servers, or firewalls for future analysis
Document, communicate and support computer and software issues
Data / Communication center work frequently requires physical cabling under floor, or on ceiling racks. Some lifting of equipment is typical
Ability to look at a computer screen for extended periods of time
After-hours work may be required when scheduled along with some 24x7 on-call support if necessary
Application knowledge of the following programs or applications: Virtual environment software, MS Active Directory, MS Windows 7, MS Office 2007 and 2010, MS Server 2012, SQL, Symantec Anti-Virus

Credit Systems Support Coordinator Resume Examples & Samples

Ensure systems stability
Provide technical support for installs, set-up, and moves for hardware, software, and related troubleshooting
Test sites and code
Participate in scheduled calls; maintain logs
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's; perform calculations using units of American money
Computer navigation and keyboarding skills; strong knowledge of MCCS Credit and/or Omnichannel systems is preferred; ability to apply logic to learn specialized applications; proficiency with Microsoft Excel, Word, and PowerPoint; ability to identify and resolve problems while meeting demanding timelines; strong project coordination and analytical skills; outstanding ability to communicate across all levels of management; excellent time management skills; ability to work well independently; attentive to detail; ability to effectively multitask and prioritize competing demands; excellent organizational skills; strong written and verbal communication skills; ability to provide outstanding customer service to external and internal customers on a consistent basis

Systems Support Center Senior Coordinator Resume Examples & Samples

2+ years of customer support experience
Good communication and documentation skills
Computer and strong analytical skills
Experience in handling customer calls
Tools: REMEDY, NetCool and other services applications desirable
MS application tools such as MS-Word, MS-Excel, etc
Technical graduate or equivalent experience desired
Prior background working in NOC or Help Desk/Customer Support environment is highly desired
Knowledge of ITIL is a plus
Attention to details
Technical literacy
Aptitude to manage multiple task concurrently
1 - 3

IT Manufacturing Systems Support Manager Resume Examples & Samples

Support manufacturing related systems like Oracle EBS, instrumentation and labeling at Kite’s manufacturing facilities and serve as liaison with Kite Corporate IT Tier 1 or Tier 3 support team for escalations
Lead application issue resolution and identified Tier 2 level responsibilities such as master data change management (formula/routings/recipe/operations) and system interface troubleshooting
Identify EBS requirements for new/existing product configurations, system enhancements/fixes by establishing personal rapport with potential and actual clients and with other persons in a position to understand requirements
Document/diagram functional process flows to ensure optimization and synchronization of systems, including identifying/advising on best applications for specific business processes, including cloud-based systems
Facilitate use case/story boarding for new systems/software or enhancements related to Oracle EBS
Coordinate the successful rollout of EBS changes not limited to communication, training, support, documentation
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Provide updates at daily and weekly meetings
Document incidents and problems and corresponding solutions
Support queries and report to address operating needs

Salesforce Systems Support / Business Analyst Resume Examples & Samples

Ability to multi-task and learn quickly
Ability to handle and resolve customer conflicts in a professional, tactful manner
Ability to effectively multi-task with tight deadlines independently and within a team environment
Competency in developing, presenting and executing on strategic business plans
Ability to define problems, analyze available data and current processes, establish facts, draw valid conclusions, and recommend solutions

Senior Specialist Field Systems Support Resume Examples & Samples

Bachelor’s degree in Medical Technology preferred, Associates degree required
Minimum combined experience of 5 years in laboratory / diagnostic instrumentation or other related field required. Laboratory Automation experience strongly preferred
Valid driver’s license and meets Beckman Coulter safe driver criteria
Experience in the Diagnostics Industry and Laboratory Automation

Specialist Systems Support Resume Examples & Samples

2+ years field applications experience with Life Science Liquid Handlers
Masters Degree in Biology or related life science discipline required
Experience with automated liquid handling platforms and genomics applications required
National Team Position based in the Southeast (Atlanta)

Operations & Trading Systems Support Associate Resume Examples & Samples

Trade execution as requested by advisors with focus on accuracy and timeliness. This does not involve decision making on trades, but rather simply executing a high volume of trades as requested (An estimated 50% of the role will be daily trade processing.)
Complete cross checks around trading as needed and recommend improvements to current processes
Process trades and become a subject matter expert in multiple systems and technologies
Work closely with and provide a high level of customer service to our internal teams. Form strong working relationships with custodians and software providers
Collaborate with team and cross functional areas on projects ranging from software discovery/implementation, onboarding of new firms to current trading systems and processes, improvement of current processes utilizing available technology, etc
Build solid relationships with wealth advisory teams and other departments within Mariner including investments, compliance, etc
Strive to fully understand underlying processes and workflows
Bachelor’s degree in Accounting, Finance or other related business major preferred
Works well independently with minimal supervision; Self-starter
Able to handle multiple tasks with appropriate sense of urgency
Highly accurate in time-sensitive situations
Sound decision-making abilities
Excellent analytical, written and verbal communication skills
Strong attention to detail, time-management, and organization skills
Excellent customer service skills in order to provide optimal service to our internal clients
Experience with various trading systems, a plus (Orion, Advent’s Moxy, Tamarac, etc)
High degree of technical aptitude. Must be able to quickly learn multiple software programs

Project Analyst, Systems Support Resume Examples & Samples

Actively involved with enhancements and future development of the CRM applications including web-based portal applications, customer information database, and Interaction Center. Future development initiatives will include lead management, campaign management, and additional portal applications. Participate in pilot teams, work with CRM Systems on maintenance of applications, assist with reporting progress to management, collaboration with other divisions, development of training programs and process guides for users, and conducting training of new users
Maintain and continue development of the QuickPack quotation system including the user interface, FAQ’s, work instructions, proposals and order confirmation documents
Coordinate and conduct training for the Kohler Power systems e-business solutions, including development and maintenance of online training programs, new distributor/area manager training, and new associate training
Maintain and continue development of the Kohler Generator Dealer Portal
Maintain and continue development of the KohlerPower.com product catalog database. Includes participation on the project team for the redesign of the KohlerPower.com websites
Administer the Interaction Center application that is used for logging of customer interactions for KPS Sales Admin, Service Technicians, and Customer Communications. This includes training, enhancements, portal administration, and reporting functionality
Administer the departmental shared mailboxes
Bachelor’s degree required; preferable in business administration or IT/MIS
Experience in web design, project team leadership, generator product knowledge, and customer relationship/multiple selling channel structures preferred
Strong characteristics are mandatory in the areas of communication, judgment, attitude, initiative, and follow-up

Senior Manager IT Systems Support Resume Examples & Samples

Design, develop and execute the Company’s IT Service Delivery strategy, including service level agreements, IT Service Management tools, Asset Management, ticket workflows, Service Catalog, Access Management, CMDB, first-level phone support, and second-level regional and corporate executive-level support
Design, develop and execute policies, procedures, and standards related to IT Service Delivery
Promote new or improved IT Services throughout the Company
Benchmark, report on, and make recommendations on IT Service Delivery locally and Company-wide
Consult with users, management, vendors and technicians to assess global IT Service needs and system requirements
Lead and coordinate team activities to implement new technology and projects
Stay apprised of trends and new developments in technologies used in or appropriate for support teams and business use
Lead and coordinate efforts with other IT areas
Provide expertise of support systems and concepts to manage them
Supervise and manage the performance of System Administrators, Regional Analysts, and Service Desk Agents
Proactively identify and resolve personnel issues in conjunction with Human Resources
Recruit, develop and retain staff, partnering with Senior Management, Recruiting and Human Resources. This includes on-boarding and orientation for new hires
Provide disciplined performance management for team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner
Create strong collaborative team environment
Comprehensive understanding of a Global Enterprise IT environment
Working knowledge of the following systems and applications
Bachelor’s degree in Computer Science or other technical discipline, or extensive related experience, preferred
Between 10–15 years of experience in an IT Service delivery role required
Between 5–10 years of management experience within in an IT environment required
Microsoft certification preferred
HDI certification preferred

Trqa Application / Systems Support Resume Examples & Samples

5 to 7 years
Day-to-day technical Support of TR Quantitative products in distributed environments (MS-Windows and Linux operating systems)
Regular review and management of assigned client requests provided to individual team members ticket queues
Ensure all client requests and contacts are fully documented clearly and in detail within the groups CRM
Follow-up to ensure all client requests are serviced in an appropriate and timely manner
Directly follow-up with clients to ensure all resolutions have been fulfilled and have meet clients expectations
Servicing the client's requests/issue may include operating with other Technical Resources and Teams
Escalate issues as appropriate
Maintenance and monitoring of internal and client systems
Code Movement (Maintenance) / Release Implementation - This function relates to the regular maintenance (e.g. Windows patches) as well as application release Implementation / coordination
Off-Hours Support - Weekend/Evening/Holidays support in team rotation will be required - If not assigned primarily to this function, you may need to function as a backup on a rotational basis
On a "request-basis", provide "in-person" application Installation Support at client site/s as planned

Systems Support Business Analyst Senior Resume Examples & Samples

10% communicating to Leadership and Stakeholders (e.g. senior mgmt)
Minimum of 4-5 years’ experience in both business analysis system support and project management
Experience leading projects across business, regions and technical teams required
Strong technical-functional knowledge and experience in PeopleSoft HRMS 9.x is preferred
Advanced SQL knowledge for analysis and reporting
Experience in WorkBrain/Infor Time Management Systems is a plus

Senior Systems Support Associate Resume Examples & Samples

High School Diploma required or Bachelor’s Degree in related field (preferred)
Background/ experience in computing, mathematics, statistics or related fields preferred
5 - 10 years’ experience Technical writing of complex engineering related documents and procedures
Experience with database configurations and reporting systems required
Experience in reporting and administration of IWMS/CAFM tools, such as Manhattan/Centerstone, FM Systems, Tririga, Archibus, or similar
Understanding of CRM/CMMS/Other Systems/Data Platforms required
Advanced MS Excel ability; AutoCAD; MS Reporting Services or similar required
Ability to read and interpret XML, HTML, and SQL required
Understand (cGMP) current good Manufacturing Practices, related to the drug discovery and development industry and ensure all documents are audit -ready at all times preferred
Proficient in Microsoft Office applications (World, Excel, Access and Power Point) required
Ability to multitask while focusing on project(s) deadlines required
Ability to identify, analyze, and interpret trends or patterns in complex data sets required
Ability to work independently as well as be a strong team player and/or step in as an organized and efficient Team Leader preferred
Ability to deal with challenging, dynamic, fast paced work environment and maintain professional internal/external customer service relationships preferred

Manager of Payroll Systems & Support Resume Examples & Samples

At least five to eight years of relevant experience
Demonstrate leadership abilities that include excellent organizational and communication skills, motivational skills, and strong customer focus
Demonstrate consistent ability to mentor and develop staff to achieve common and individual goals
Ability to plan, organize and lead the work of others with minimal supervision while developing department goals and objectives consistent with corporate values and strategies
Excellent customer service skills with the ability to effectively handle and resolve payroll related employee inquiries and issues
Understanding of large volume payroll and HR processes
Workday Knowledge a plus

Corporate Land Systems Support Manager Resume Examples & Samples

Provide system support for Tobin customers by monitoring integration and interfaces between Tobin, SAP/PRA, Avocet, CS Explorer, Endur and etc. Participate in testing related to new releases, patches, enhancements and upgrades. Manage and coordinate all system changes requests. Provide data verification between Tobin and all integrating systems. Serve as the liaison for issue resolution with the software vendor
Serve as the SOX and Audit gatekeeper by coordinating all SOX requests for the business users and IT. Monitor, document and maintain all SOX controls ensuring compliance and maintain related evidence. Coordinate and fulfill all quarterly requests from internal and external auditors
Manage data extraction services as requested. Data extraction includes special reports, data for benchmark studies, bankruptcies, lawsuits, acquisitions and divestitures
Manage all master file setups for Properties, Business Associates, and Hierarchical data. Also serve as gatekeeper of all custom code related to supported applications
Manage suspense and oversee escheat processes. Responsibilities include monitoring and reviewing monthly suspense balances and reports. Researching and resolving owner’s suspense related to unknown address. Coordinate and moderate bi-monthly suspense meetings. Have an in depth understanding of the escheat reporting and filing process in order to coordinate escheat reporting, filing, reclamations, claims and disputes
Excellent analytical, organizational, and both verbal and written communication skills
Time management skills and ability to effectively prioritize and balance demanding workload
Knowledge of Land Administration functions, policies, procedures and SOX
Ability to manage a diverse workforce and multiple responsibilities/projects simultaneously
Basic computer skills, including Microsoft Word, Excel, Outlook. Tobin Land Suite – Domain experience is required
Must be familiar with data modeling in order to coordinate the creation of reports
12+ years of land administration experience

Retail Systems Support Manager Resume Examples & Samples

Manage deposit software applications used by Retail Banking, including but not limited to: Desktop Sales, Desktop Teller, Footprints, and FISERV Signature
Specific software duties with Desktop Sales and Teller to manage or directly perform include, but are not limited to
Directly supervises the Retail Systems Support area
Works with Heartland Financial’s recruitment team to hire the most qualified and talented individuals to fill open positions
Provides information and on-going feedback to department staff regarding expectation and performance
Addresses and resolves all performance concerns and issues in a timely manner
Works with department staff on individual professional development
Prepares and conducts annual performance reviews. Completes and submits all forms associated with the review process to the department according to the view process deadline
Previous training experience beneficial
Experience troubleshooting and with problem resolution
Understanding of deposit products and services
Strong interpersonal skills and the ability to manage several projects simultaneously
Strong knowledge with regulatory impact to the Retail area
Understanding of the technical components of products and services offered in the department (i.e. Internet browser functionality, password security, etc.)
Ability to easily establish rapport in dealing with all levels of employees
Experience with Microsoft Office, specifically Excel and Word

Systems Support Business Analyst Intermediate Resume Examples & Samples

60 % Project Manager
20% Business Analysis Support (e.g. Requirements Gathering, Requirements Documentation, User Acceptance Testing, Communication with Operations and Technology teams.)
10% Data Discovery, Analysis, Research

Manager, Systems Support Resume Examples & Samples

4-year degree from an accredited institution in MIS, IT, Computer Science or related field, OR appropriate combination of education and significant experience
Minimum 5 years of Linux/*NIX system administration and operation of highly available systems (preferably in CentOS/RedHat)
Minimum 5 years of experience deploying websites for mobile and handheld devices
Minimum 3 years of experience with WordPress or other related open-source content management system with setup and maintenance of LAMP servers
Minimum 5 years of systems analysis experience including requirements gathering, functional design, and technical design
Experience setting up and maintaining centralized version control system (SVN and Git)
Fluency in administering Apache Web Server, MySQL database server
Extensive experience with MySQL/MS-SQL, familiarity with design and architecture of relational databases
Demonstrated ability to handle rigorous attention to detail in a fast-paced environment
Ability to troubleshoot, diagnose server security issues and performance problems and quickly implement solutions
Working knowledge of browser technology, features and functionality
Experience with system, unit and integration testing of web applications
Windows Server and IIS experience a plus
Manages activities of two or more sections or departments through subordinate managers who exercise full supervision in terms of costs, methods and staffing

Manager, Trax & M / E Systems Support Resume Examples & Samples

Provide coordination among the Trax support team to efficiently support the system’s end users
Coordinates and oversee the installation and testing of IT related software patches and upgrades
Manage TRAX vendor and all communications with Trax including TRAX’s weblog system
Gather and analyze new functionality requests from users on a regular basis
Manage the implementation of any new process from Trax (such as Aero Components)
Train users on new Trax functionality
Facilitate any technical scripts provided by Trax. Coordinate testing and work with IT organization promote to production via change control process
Develop and maintain an inventory of interfaces
Liaison to Delivery team to ensure requests are documented, conform with the SDLC and governance processes, and delivered
Create and maintain formal internal application documentation
Work with users of the system to evaluate business processes, recommend changes and configure the system to create efficiencies
Develop, design and update functional specifications for system enhancements
Administer the change request queue and related tickets
Investigate, analyze and resolve Tier II application issues and act as liaison for Tier III
Correctly route and escalate decisions and questions to the appropriate owner
Contribute to process and efficiency improvements
Adhere to all IT department processes, standards and procedures
Ensure compliance with the established systems change control procedures including the proper documentation for all projects and change requests
Work with the business functions to establish and define opportunities to leverage the system to greater advantage for the company
Oversee the successful completion of projects, operational tasks, aid in recommendation of Trax system configuration and setup
Manage system configuration changes or enhancements, giving primary consideration to the feasibility, maintainability, internal customer needs and overall cost/benefit and quality requirements
Ensure full compliance with department procedures, methodologies, and service level agreements
Bachelor’s degree in Computer Science or a related field or equivalent work experience
Minimum one year in a customer service environment with 2nd Tier support experience
Experience with Oracle 10g (and higher) database maintenance, schemas and reporting
Proficiency in Excel functions, pivot tables, macros
Proficiency in Data analysis and auditing in order to find data inconsistencies and errors
Education or experience in basic accounting principles and terminology
24 x 7 on-call availability and ability to work extended hours as required
Strong analytical skills. highly organized and methodical with attention to detail
Flexible, able to change priorities quickly and handle multiple tasks effectively
Ability to establish rapport and hold people accountable to tasks
Excellent documentation and written communication skills
Self motivated with the ability to work independently and in a team environment

Linux Systems Support Resume Examples & Samples

Carries out activities relating to the implementation, maintenance, configuration and upgrades of Systems
Provides high-level support, often utilizing resourceful and innovative methods to resolve software or other technical issues that occur at customer locations
Builds new procedures and documentation for support/installation of new/existing System Products including the development of field installation standards
Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure
Develop and execute testing plans to ensure configuration changes, software upgrades, and patches are thoroughly tested and documented in the test environment before being implemented in production
Build and maintain test, development, QA, and production environments to support the application life cycle
Trains internal staff on systems, including implementation and installation by providing technical mentorship and advisory services
Provides direct Technical Support to Systems Customers including after-hours coverage
Installation and maintenance of employee work stations and devices
Provide maintenance to the regional network, including internet and connectivity issues
Strong Written, Documentation, and Oral Communication Skills
Strong Interpersonal Skills
Strong experience with Client/Server Based Software Products
Demonstrated Knowledge of Linux and Virtual Servers Software, Microsoft Windows Operating Systems and Server Software - Installation and Maintenance
Excellent troubleshooting and technical documentation skills
Ability to work independently and exercise judgment in decision making
Ability to collaborate with other IT Professionals to achieve common project goals
Able to work on multiple projects/priorities in a deadline-driven environment
Must be able to remain calm in pressure situations and adapt quickly to change
Highly Organized and Detail-Oriented
Ability to Respond to Customer Inquiries or Complaints
Ability to Multi-Task and Prioritize as required
In-depth knowledge of Gaming Operations, Systems and Business a plus
Able and willing to travel occasionally
Office environment
Accurately complete detailed forms and reports
Coordinate multiple tasks simultaneously
Able to lift up to 50 lbs. and perform regular physical activity such as walking, carrying, sitting, standing, and crouching
This position requires flexible hours, frequent travel and driving throughout a regional territory

Senior Engineer Systems Support Resume Examples & Samples

Communication with various teams and the customer on the requirements to set up File Transfers
Coordinate the necessary Change Control request to support updates to the environment
Act as a 2nd level support of the Operations Command Center
Facilitate conference calls to test and validate connectivity

Systems Support Manager Resume Examples & Samples

Degree in Engineering or Architecture
3 years of CAFM Technical and Project-Related experience in a Corporate Real Estate environment. Strong understanding of occupancy planning, architectural design
5 years of CAFM Technical and Project-Related experience in a Corporate Real Estate environment. Strong understanding of occupancy planning, architectural design, preferred
Experienced in managing multiple CAFM Implementations and Projects simultaneously and remotely
Understanding of and experience in implementing quality assurance and continuous improvement programs
Excellent understanding of CAD/CAFM systems and experienced in using its data to deliver projects, preferred
Ability to communicate ideas in a concise and summarized manner without personal bias
Outstanding interpersonal and relationship building skills
Program management skills coupled with the ability to profitably execute and deliver
Must have a strong understanding of the Occupancy Planning discipline
Ability to self-govern and make sound decisions
Ability to facilitate conflict resolution - internally and externally
Ability to develop relationships that can lead to long term assignments
Strong ability to collaborate with others
A strong working knowledge of CAD/CAFM Systems
Excellent MS skills inducing: Power Point, Excel, Access, Word

Software Developer Risk Systems & Support Resume Examples & Samples

Follow our software development practices and methodologies
Participate in scrum ceremonies, including Story Pointing, Sprint Planning, Sprint Reviews and Sprint Retrospectives
Estimate time and effort by defining and planning development tasks
Create and execute unit test cases
Assists in design sessions
Analyzing and recommending development strategies, process improvements and standards

Analyst, Field Systems Support Resume Examples & Samples

Ensure customer is properly prepared for validation and meeting milestones for established implementation timeline
Assesses customer Key Operator performance and knowledge
Completes Validations studies on instrumentation including, but not limited to: instrument set-up, calibration, precision studies, and method comparisons
Provide both onsite and remote phone support to customers for assay and QC related questions
Provides onsite training for proper operation of instrumentation
Proactively makes recommendations for future improvements and implements those actions accordingly
Works collaboratively across the business to build partnerships with the marketing, service, and sales teams to ensure high customer satisfaction
Drives revenue growth through determining assay growth opportunities while working with customers
Motivates and engages teammates by asking for their input and listening to their ideas
Is viewed as a team player by peers, co-workers and supervisor(s)
AA degree with a minimum combined experience of 5 years in laboratory/ diagnostic instrumentation or other related field required. Bachelor’s degree preferred
Proven excellence in communication, presentation and facilitation skills
Ability to influence and collaborate across business functions
Advanced understanding of Diagnostics or Healthcare Industry with heavy emphasis on Laboratory Regulatory environment
Must be willing to work out of home based office
Must be willing to travel domestically at least 80% of the time (based on the need of the position)
Strong proficiency in Microsoft Office (Word, Excel, Powerpoint), EP Evaluator
Excellent presentation and/or facilitation skills
Possess clear, concise and accurate written and verbal communications
Bilingual – English and French
Good driving record
Prefer background in Medical Technology and work experience
Experience in the Diagnostics industry
Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements (CAP, CLIA, COLA)
Highly Flexible and self-motivated
Entrepreneurial thinking

Laboratory Information Systems Support Resume Examples & Samples

Configuring and testing interfacing applications to Empower / SDMS
Build test Laboratory Acquisition and Control Environment (LACE) to match new IT system policy
Test Push install methodology for instrument drivers
Test new configuration scenarios for various Operating Systems, Data Bases and Citrix versions
Document the associated incidents, in the Service Management Portal
Build knowledge base on known issues with certain configurations and their workaround
Work with the end users/System managers to understand the incidents, relevant problems and provide corrective actions
Understand enhancements requests from the users and make necessary recommendations working closely with the developers
Create the knowledge documents for resolved incidents
Developing SOPs/Work Instructions and Business Process flows for each system, interfaces, and combination of systems
Providing weekly status reports to the LIS Support Manager
Collaborate with vendor to resolve technical problems with new or existing configuration
Conduct lab visits and impart instrumentation basics and interfacing knowledge to trainees
2+years' experience in Empower Application Support and Administration
2+ years' experience in Lab environment as a chemist
Thorough knowledge of two or more technology services (Server – Windows/Linux; Data Centers; Storage; Virtualization; Messaging; Global Operations Management; Citrix; and Cloud platforms)
Ability to communicate information and ideas effectively
Ability to troubleshoot and resolve issues on Windows, Linux, and storage platforms
Ability to multi-task and pay close attention to detail
Analytical and problem solving skills
Advanced knowledge of three or more technology services (Server – Windows/Linux; Data Centers; Storage; Virtualization; Messaging; Global Operations Management; Citrix; and Cloud platforms)
Ability to cross-train new and existing employees
Ability to provide advanced trouble-shooting and maintenance of servers

Business Systems Support Resume Examples & Samples

Work with team to continually develop business processes and system enhancements
Update user training and documentation for specific business processes
Develop and manage process improvement plans in regard to specific business processes
Observe and document any malfunction of the software and offer reasonable solutions for correction
Work with other groups within Trane to establish best practices and implement management strategy
Bachelor’s degree in business, management information systems, computer science, finance, accounting, or related discipline required. Associate’s degree will be considered in lieu of bachelor’s degree with 2 years of experience
Strong understanding of field sales office business, manufacturing and headquarters a plus
Experience with Microsoft Office Suite required
Experience working with SQL preferred
Must be able to work well and adapt to change in a fast-paced environment
Strong interpersonal skills required

Senior Manager, POS Systems Support Resume Examples & Samples

Assesses need for any system reconfigurations based on request trends & make recommendations to project teams
Assists, with the appropriate application teams, in the development of application code deployment process to be executed by the Production Support team
Prepares budget proposals & operational expenditures
Works flexible work schedule to manage & support staff schedules; primary shift in the more critical evening hours
Collaborates to identify and/or procure necessary software for internal staff
Conducts research on emerging products, services, protocols, and standards in support of Production Support technology
Attends training seminars, conferences, and trade shows to broaden knowledge
Interacts with business users to ensure awareness of support goals & associated roles and responsibilities
Remains involved in the assessment of the structured development skills of current & prospective associates
Works with IT application & infrastructure teams to define processes & procedures to monitor systems
Rapidly responds to incoming incident tickets & resolves crucial and high incidents raised to level 3, & escalates other issues to appropriate level-2 and level-1 support teams, coordinates root cause analysis, & performs simple system maintenance items
Develops and manages 24x7 resource support schedules & on call list
Manages & maintains third party vendor managed support model for third level production support
Analyzes trend system performance & provides reporting to application, infrastructure, & management teams
Proactively responds to trends to avert future incidents
Rigorously seeks out automation opportunities & implements automated solutions around all routine/repeatable tasks
Develops knowledge-based articles & completes documentation on processes that are monitored & managed
Acts as a change agent to identify improvements to IT service quality based on performance observations
Acts as the liaison with Global Service Desk to generate and/or resolve incident tickets
Ensures the team possesses the skills and tools necessary to routinely diagnose, troubleshoot, & correct issues
Reports critical issues to management effectively, timely, & with clarity
Trains, coaches, & mentors Production Support Specialist
Plans & conducts performance appraisals of Production Support staff, administers disciplinary action, raises, bonuses, & promotions when necessary
Provides detail & summary reporting of weekly, monthly & quarterly status including progress & completion outlook
Provides fiscal management of the projects within the capital & expense budgetary limits prescribed
Bachelor’s Degree in related technical or business discipline or commensurate experience
5+ years’ experience in Production Support or Network Operations Center (NOC) or IT Operations support function
3+ years in leading & managing technical teams
1+ year(s) understanding of Point of Sale systems
Experience working in & leading support team in Help Desk or support teams

Regional Systems Support Resume Examples & Samples

Service – Turn-time, Service Level, & Late Jobs
Quality – Breakage & Redo’s
Unit Cost – Finishing, Coating, Transportation
Ensure a well maintained and robust environment that meets current and future business needs by identifying areas of opportunity for Continuous Improvement
Preparation of functional requirements that will deliver Lab defined enhancements to meet business needs
Define and capture the metrics to measure the impact and success of these improvements
Project Support
Bachelors Degree in Computer Science, Information Systems, Business Administration or related field
Dedication to improving the performance of EOA Labs through effective information delivery
Knowledge of the Lens Rx business (Recommended)
Solid data mining skills
Business Intelligence experience in data collection, management, and metrics deployment
Outstanding verbal, written, and communication skills in both business and IS environments

Information Systems Support Resume Examples & Samples

PC hardware support
Imaging of new desktops/laptops
Manage daily tape backups and offsite storage rotation
Troubleshoot various hardware/software issues
IS Purchasing/Inventory
Drive efficiency to operational processes through process improvement and solutions that drive automation and optimization
Develop and support technical solutions that enhance operational performance
Create specialized tools and reports that are professional, user friendly, and scalable
Ability to analyze an existing process and work in conjunction with operations to implement a technical solution
Ability to work in a cohesive environment with Regional, Corporate, and local teams
Process improvement and data analysis skills
Experience troubleshooting computer hardware and Windows operating systems
Basic networking
PC Hardware
Advanced Microsoft Office skills
Programming experience: VBA, SQL is a plus
Able to self-teach needed programming technologies
Good communication and presentation skills

ESS Systems Support & Project Coordinator Resume Examples & Samples

Dealing with technical queries escalated from any part of the ESS Support teams through to resolution
Working within agreed change control process for HCM applications to identify improvements and ensuring systems and processes comply to central policies and practices
Appropriately challenge requests for variance from central policy
Impact assessing and analysis of all system & process change requests
Work with relevant development teams to fulfil requirements of change
Define test scenarios & carry out UAT
Undertaking all relevant systems maintenance activities
Work within ESS projects to effect systems change to drive business efficiency or support business change
Managing & maintaining Business Process Documents, training and user guides
Providing end user systems support and training
Support of all interfaces between Oracle, Kronos, Resourcelink, Success Factors & Candidate Manager, both manual and automated processes, including the running of data extracts to feed 3rd party payroll systems
Standard reporting for the ESS team, central functions and to support the business with the provision of data for Management Information & presentation packs
Data analysis fulfilling business requirements for reporting including third parties
To provide effective project support to the ESS team and business, including planning, tracking, reporting and communication
Maintaining detailed plans developed from standard ESS processes
Produce consolidated reports for project sponsors including milestones, issues and risks
Identify improvements to tools and procedures for working within the project team
Coordinate project resources
Identify project scope and manage any required change control

Senior Specialist Systems Support Resume Examples & Samples

Build great relationships with fellow FAS team sales reps and field service engineers so as to unify the overall field customer support experience
Provide guidance and support to sales team by participating in the pre-sale customer qualification process including instrument and software demonstration
Contribute to financial growth objectives for Life Science sales and service teams
Manage territory workload effectively including daily management of required administrative duties
Adhere to required standard work associated with job
Conduct on-site and web-based applications training
Act as owner of implementation and support of complex applications within your territory. This includes initial implementation, optimization, related troubleshooting, diagnosis and general support on Life Sciences Liquid Handling Platforms
Seek ways to contribute to team efficiency and process improvements
Travel within and outside territory to support business and customer needs. Job requires travel—up to 75%—on short notice. Must have valid driver’s license and meet Beckman Coulter safe driver criteria
Excellent presentation skills
2+ years field applications experience directly using and programming methods on Life Science Liquid Handlers
Degree in Biology or related life science discipline required
Understanding of Genomics, NGS and Cellular Applications required

Systems Support Manager Resume Examples & Samples

Manage Data Entry personnel providing support for account team
Provide oversight of the Critical Facilities Management Information System for Jones Lang LaSalle licensed users
Evaluate, edit and enter change requests into client approval system within specified time frames, ensuring 100% accuracy
Maintain communication between client systems to ensure all parties are notified of change request status
Liaise between engineering field teams, Critical Environment Managers, client Change Coordinators and others as necessary to ensure all change requests are entered and approved as required
Enter emergency change requests on as needed basis – may be outside normal working hours
Close all change requests in client change control system within specified timeframe
Maintain tracking files for all changes entered into each system
Participate in weekly change control upcoming work teleconference
Audit and maintain all engineering related data within the Critical Facilities Information Management System for all sites within JLL Portfolio
Provide management reports for critical and base building equipment using Critical Facilities Information Management System
Provide back up support for Data Analysts as needed
Will be responsible to lead incident calls
Manage OSHA and Engineering training database. Including but not limited to, assigning users, monthly reports, and vendor certification reports
Develop and execute business systems training documentations and presentations
Maintain a tracking system for end of life equipment usage and provide the required budget validation as equipment replacement is required
Maintain a tracking system to provide analytical reports for budget development for the number of man hours required to support critical equipment for both regular and overtime
Provide bank audit support of critical equipment required maintenance activities
Provide admin support for the Critical Team as needed
Provide support to Critical Environment Managers with reports or other required items as needed
Plan, develop, implement and maintain programs, policies, procedures, and organizational objectives within a critical equipment environment
Ability to work independently – Telecommute. Time management skills are crucial
Attention to detail – Impeccable spelling, grammar, visual aesthetic and pride in work is imperative
Excel expertise is required – Writing functions may be necessary
Database Management – Position requires use of two separate client managed custom databases. Superior knowledge of both systems and maintenance of all data within the systems is required
Ability to interact professionally with all levels of the organization, along with all levels of the client organization, adapting to skill level of each individual with patience and respect
Development of training presentations and documents related to systems will be required. Ability to deliver training to various target audiences is essential
Ability to understand and carry out general instructions in standard situations
Ability to solve problems in standard situations
Ability to comprehend, analyze, and interpret various types of business documents
Ability to write reports, manuals and articles
Ability to effectively respond to complex inquiries from clients, co-workers, supervisor, and/or management
Ability to present information to an internal department and/or large groups of employees
Requires knowledge of statistical terms and principles
Ability to calculate intermediate figures such as UPTIME
Requires advanced analytical skills
History of consistent accuracy and ability to manage time is required
Great people management skills a must
Focus should be on attention to detail and accuracy
Ability to develop draft work scripts, methods of procedure, and standard operating procedures
Maintain working knowledge of emergency preparedness procedures including, but not limited to evacuation policies and procedures
Advanced skills with computer applications to include Word, PowerPoint Access and Excel
Bachelor of Science degree in Engineering Services or similar field
Minimum 5 years of experience in critical equipment or a minimum of 10 years of experience in facility management with at least 5 of those years in a supervisory role
Experience in facility management in the banking industry, a plus
Must have experience in critical equipment (UPS, Generators, HVAC and electrical distribution)
Ability to prepare and work within established budgets
Experience in training personnel in computer programs and facility management nomenclature
Experience in data entry management and related computer software
Experience in managing complex initiatives

Coordinator, Systems Support Resume Examples & Samples

Supports all transitional initiatives to ensure systemic transparency and no negative impact to business processes and requirements (Including seasonal resource planning, parameter settings, capacity reserve settings, time window management,shift management, etc.)
Tests and validates capacity management settings and parameters to maximize capacity utilization
Liaisons between capacity management and districts in maintaining optimal booking and routing parameters
Detects, differentiates, and determines owner of problems and issues, and provides counsel to resolution
Provides systems data mining and ad hoc query
Supports routing operations for problem solution and detection of issues, and communicates to the capacity management team
Identifies routing system enhancements and continual improvement opportunities
Performs capacity management design audits to ensure optimization of the booking and dispatch platform
Ability to collaborate with others to deliver business results
Ability to handle multiple tasks in a fast paced environment, and work with minimal supervision
Working knowledge of industry and logistics practices, including routing operations and workforce planning
Strong innovative thinking and problem solving skills
Ability to evaluate processes and infrastructure and improve performance
Excellent verbal and written communication skills, with the ability to communicate technical information to user groups who are non-technical Proficient skills in using personal computer and Microsoft suite products (i.e., Access, Excel, Word, PowerPoint)
Previous dispatch, routing and/or resource management experience
SQL query writing experience
Previous experience with process auditing and/or quality control

Systems Support Manager Resume Examples & Samples

Scheduling and planning of task orders and arranging proposals according to procurement policy is also a requirement as it relates to job plans
Provide technical expertise and document management oversight for systems used in in the day to day activities of the specific account
Comprehensive understanding of how complex systems are operated and maintained. Ensure all documentation is accurate and suitable to maintain strict quality control
Serve as Subject Matter Expert, (SME) for all proposed engineering and process related changes
Manage CMMS program across multiple building formats including interfacing with client programmers and business analysts
Develop standardized reporting program across the portfolio including interfacing between firm and client programs
Responsible for the training and program compliance of assigned work stream
Establish a “Trusted Advisor” relationship with Client counterparts as an SME
Coordinate work and/or approvals between other internal and/or external groups
Drive adherence to established processes and demonstrate agility and creativity to meet dynamic business needs
Escalate risks throughout the organization appropriately
Data Systems
In collaboration with others, develop, implement and maintain data systems necessary for account operations and functional team support with statistical efficiency and data quality/ integrity
Responsible for executing within integrated CRM and CMMS environment, as well as other account data platforms
Advanced degree, desired
Minimum eight years of experience, ideally with substantial experience in the corporate real estate environment and including personnel management
Demonstrated client relationship management skills
Strong analytical skills including root cause analysis and solution development
Ability to work well in a demanding environment
Strong Computer proficiency in Word, EXCEL, PowerPoint, Adobe, and Microsoft Project

Systems Support Senior Business Analyst Resume Examples & Samples

40% Project Leadership
10% Communicating to Leadership and Stakeholders (e.g. senior mgmt)
Minimum of 5-7 years experience in both business analysis system support and project management
Knowledge of Software Development Life Cycle (SDLC) in a structured global environment
Experience in multiple-country HRMS including North America system support is a plus

Systems Support Principal Resume Examples & Samples

Receives, responds to, and monitors status of work requests for technical assistance. Updates incident and request system to reflect activities performed and status of requests to ensure timely completion of work requests in accordance with established expectations
Procures, acquires, and configures local and multi-platform personal computer systems, mobile devices, other technologies utilized in the Executive Offices; installing software and establishing connections to network(s) in accordance with specified standards
Troubleshoots hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures
Proactively works with members of the team, and utilizes expertise of resources outside the team, to evaluate, assess, and solve complex and difficult technology problems
Provides technical expertise to team and departments as needed; trains staff in use and deployment of technologies including maintenance and troubleshooting techniques
Actively participates in deployment and relocation of computers and associated peripheral equipment
Tests upgrades and/or patches to software prior to rollout; prepares report of findings. Provides application assistance to end user as requested; replicates errors, re-sets computers and printers. Connects individual and networked devices to computers; performs initial connectivity test to ensure proper connectivity. Performs a variety of acceptance testing procedures of newly acquired hardware to ensure proper operations
Maintains inventory of all loaned laptops, desktop and peripheral equipment and accessories; initiates requests for replacements to ensure availability in accordance with established policy and standards. Traces and trouble-shoots network connectivity problems; notifies appropriate responsible unit(s) based on findings
Provides consultation on both hardware and software purchases. Communicates with UTO staff and support teams about support issues, setup and configuration, and new technologies evaluated. Leads technology evaluation projects and recommends technology purchases
Creates, updates, and maintains technical documentation. When necessary, provides data recovery on failed storage media
Manages student workers including hiring, training, and monitoring daily work
Provides technical expertise and support for events, forums, and venues in which the President and/or Provost will attend
Is proactive in assessing needs, problems, and potential issues with regard to technology supporting the President and Provost and their staff. Ensures that technologies are working sufficiently and are not impeding the ability or progress of the Executive Offices. Reviews and evaluates existing technologies, and recommends upgrades and replacements
Experience supporting technologies for senior executives in a highly visible, active, and often hectic office setting
Experience providing technical support for a college or university President, Provost, or Dean in a higher education setting
Experience supporting desktop and mobile technologies for an academic or business unit at Arizona State University
Demonstrated knowledge of all applications, technologies, and devices currently supported in the offices of the President and Provost at ASU
Experiencing supporting video-conferencing technologies such as Vidyo, Zoom, Skype, and Blue Jeans
Experience using process improvement methods and tools
Experience managing, mentoring, and coaching a team of technical support staff including planning work and assessing future needs of the team
Demonstrated knowledge of strategic planning methods and tools
Demonstrated knowledge of current on present day technologies
Experience in perform under pressure and develop solutions quickly
Experience with Windows, OS X, and all mobile environments
Demonstrted knowledge of Office 365 and Outlook including advance public folders usages, advance usage of calendaring, contact synchronization to multiple platform, distribution list usages, etc
Demonstrated knowledge of information security
Experience in high profile meetings and events and have in-depth knowledge of AV components and computer equipment of different platforms
Experience in desktop and mobile device and application support; experience in learning and adapting to new technologies quickly
Experience in computer and mobile device purchase and setup utilizing different management tools to deploy and manage applications and software
Demonstrated knowledge of Windows Active Directory, GPOs, SCCM, Deploy Studio, Casper Suite, and other management tools
Experience in PowerShell, Bash, Apple Script, and any other scripting language, and ability to work with others to develop joint-solutions
Evidence in effective problem-solving skills; experience in assessing and anticipating problems, and resolving them quickly
Experience in creatively developing solutions in a team environment to meet user needs
Demonstrated knowledge of the practices, methods and tools of project management and process improvement; Experience in managing multiple tasks simultaneously and planning work effectively around varying schedules in the executive offices
Extensive institutional knowledge including policies, processes, relationships, dependencies and the ability to identify and work with key resources within various departments, colleges, and UTO areas
Experience in supervisory and mentoring skills ( i.e., hiring, dismissal, scheduling, training, coaching, mentoring, assigning work, and evaluation); managing full-time staff and student workers
Evidence of effective written and verbal communication skills
Experience in negotiating, collaborating, and working with staff at all levels of the organization

Systems Support Principal Resume Examples & Samples

Procures, acquires, and configures local and multi-platform personal computer systems, mobile devices, other technologies utilized in the ASU Washington DC offices; installing software and establishing connections to network(s) in accordance with specified standards
Works with members of the team, and utilizes expertise of resources outside the team, to evaluate, assess, and solve complex and difficult technology problems
Participates in deployment and relocation of computers and associated peripheral equipment
Manages student workers including hiring, training, and monitoring daily work as needed
Provides technical expertise and support for special events, forums, and venues
Assesses needs, problems, and potential issues with regard to technology supporting the faculty, staff, and guests at the ASU Washington DC sites. Ensures that technologies are working sufficiently and are not impeding the ability or progress of the executive office team. Reviews and evaluates existing technologies, and recommends upgrades and replacements
Provides backup support to the Decision Theater control room as needed
Demonstrated knowledge of present day technologies
Experience performing under pressure and developing solutions quickly
Experience with Windows, OS X and all mobile environments
Experience in 365 and Outlook including advance public folders usages, advance usage of calendaring, contact synchronization to multiple platform, distribution list usages, etc
Experience in supporting high profile meetings and events
Demonstrated knowledge of AV components and computer equipment of different platforms
Evidence of CTS (Certified Technology Specialist) and/or CTS-I certifications and or combination of certification and experience
Experience in supporting complex interactive A/V and IT installations for conferencing and presentations
Experience in training technical and non-technical staff and/or students in the use of technology
Experience in writing technical and non-technical documentation
Experience in supporting research-driven projects in a knowledge enterprise environment
Demonstrated knowledge of desktop and mobile device and application support
Demonstrated knowledge of computer and mobile device purchase and setup utilizing different management tools to deploy and manage applications and software
Experience in PowerShell, Bash, Apple Script, and any other scripting language
Experience supporting technology needs for high level executives in a corporate environment
Experience in working in a team environment to meet user needs
Demonstrated knowledge of the practices, methods and tools of project management and process improvement
Evidence of effective verbal and written communication skills
Ability to work at times in a high demand and high pressure area with professionalism, courtesy, and confidence

Systems Support Representative Resume Examples & Samples

1) tech or content knowledge of multiple products within a family
Identify, resolve, and escalate issues when necessary
Update Customer Relationship database
Cross train on other products, systems, and processes
Promote/sell additional services and products by recognizing opportunities to see, explain new features and product information
Service orientation- high commitment to meeting needs of customers and colleagues and delivering stellar service
Strong work ethic and passion for excellence
Ability to adjust quickly to changing job duties and processes

Sainsbury s Brand Systems Support Manager Resume Examples & Samples

We are trusting each other, working together: Builds great working relationships with colleagues both in the division, with 3rd party vendors and in D&T
We are making it simpler: Take complex problems and provide simple solutions that exploita current systems or identify to D&T suitable systems and tools to provide solutions
We are delivering great service, driving sales: Agreed timely and appropriate service levels with D&T and collaboration partners. Clear communication of the service levels and correct process around them so that they are mutually understood by users and providers
We are making it happen: Make decisions at speed and review on the move. Encourages others to deliver results by making decisions and trying new approaches. Follow through obsessively and do not accept the unacceptable. Maintains an effective process for collaborative decision making that rapidly escalates and unresolved issues
We are treating every pound as our own: Prioritises and identifies opportunities for investment based on a well-established business case process that manages risk and opportunity and feeds through to SBSDM

Manager, Office Systems Support Resume Examples & Samples

Oversee the day to day operations of the SOS team
Develop best practice processes and documentation focused on an efficient global help desk supporting the clients’ technology including hardware, software, databases, mobile devices and network portals
Develop the talent and manage the performance of the staff
Assess the tools and resources used by the SOS team and modify as needed to ensure the highest level of efficiency, accuracy, and timely delivery of resolution
Monitor workload and schedule to ensure balance of priorities and timely remediation of technology issues
Manage and direct technology implementation projects for which the SOS team has responsibility
Foster professionalism and congeniality within the SOS Team
Provide training and documentation to SOS staff to ensure all can successfully complete all tasks and have a high level of technical expertise in all the technology used by the Law Department and business clients
Develop technology documentation and training for clients; conduct classes as necessary to ensure clients are proficient in the use of the technology implemented in the department
Be proficient in all the databases and technology supported by the team; serve as an escalation point for those issues that the team cannot resolve on their own
Research and review emerging technologies to ensure current technology in a legal and business environment is leveraged
Provide ongoing advice and guidance to the Law Department, Business Function leaders, and other affected stakeholders to improve processes and achieve client objectives through the use of technology
Requirements for Position
Minimum of a four year high school degree and 10 years’ experience, including at least 3 years supervisory experience, preferably in Law Department environment
Extended experience and expertise in in technology help desk support
Superior attention to detail, flawless execution, and strong troubleshooting skills
Outstanding customer service skills and strong oral and written communication skills
Excellent judgment and use of discretion; trustworthiness with sensitive information is paramount
Comfortable in adapting to change and varying work priorities upon short notice
Strong leadership skills, ability to train others, ability to assess and manage workload/tasks/projects of others
Creative thinker, able to see and understand the overall

PL Business Systems Support Senior Specialist Resume Examples & Samples

Demonstrated experience providing customer-driven solutions, support or services
Demonstrated experience working with process workflows and business processing systems
Solid knowledge and understanding of support management methodologies, practices, techniques and tools
Solid knowledge and understanding of process management and how technology can be used to automate and improve business processes

Assistant Manager IT Systems Support Management Resume Examples & Samples

Ensure the ticket be raised in appropriate severity, based on the impact and also predefined SLAs and KPIs on systems availability and request turnaround time
Work with internal and external IT service provider to provide IT systems support and maintenance activities according to the ticket severity
Accountable for resolving issues, both short term and long term, to meet the SLAs and KPIs
Work with Project Managers on estimating the on-going running cost of IT systems after project implementation, project cutover, support handover, etc
Solid experience on web/app servers, and also database

Immunization Information Systems Support Associate Resume Examples & Samples

Perform outreach and recruitment to health care providers to join the MIIS
Develop training materials, train and provide technical assistance to end users of the MIIS
Deliver presentations to large groups of medical providers, school nurses, and local health departments
Serve as first line of communication and support for end users as part of the MIIS Help Desk
Assess and monitor data quality
Help ensure provider compliance with MIIS protocols/policies
Develop content for the registration and resources website
Staff the MIIS Help Desk, answering provider questions regarding use of the system
Provide input into system requirements and functionality
Run system reports and analyze data
Represent the MIIS at meetings and conferences, conduct demonstrations and respond to questions
Assist in the preparation of grant applications, progress reports, and other annual or ad hoc reports to the Centers for Disease Control and Prevention (CDC)
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed

Manager, Distributed Systems Support Resume Examples & Samples

Effectively manage an IT support staff
Contributes to the long-term effectiveness and success of the organization by participating with peers in the development, evaluation, and execution of operating and strategic plans and keeping the leadership team apprised of industry changes and advancements
Keeps abreast of trends and new products to facilitate improvement in technical support for the purpose of implementing key initiatives
Ensures that IT operational standards, processes, and procedures are followed and accurately executed
Plans, organizes, coordinates, assigns, and evaluates the activities of the Distributed Systems Solutions staff; sets work priorities, performs informal and formal evaluations and provides professional growth opportunities
Validates team's systems design and recommendations intended to solve particular business needs
Disciplined in problem determination efforts, situation analysis and the ability to assist in establishing and documenting root cause observation
Manages the deployment of new system hardware/software to ensure system stability and availability are maintained
Manages small to complex projects
Ensures system SLA's are met
Meets attendance and punctuality standards
Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
8+ years’ experience system/server support
8+ years’ experience supporting Windows based environments
Experience in supporting Enterprise Technology solutions in multiple locations/countries
Experience with supporting SCOM/SCCM environments
Experience with scripting, automation and application packaging
Experience in supporting Virtual environments (Citrix, VMware) with multiple locations/countries
Experience with Microsoft and Cloud based environments
8+ years Management experience in which one or more of the following occurred: demonstrated competency in executing a large project; demonstrated leadership capabilities and initiative in solving problems; or gained experience in managing resources to meet goals across projects
Bachelor's degree in Computer Science, Engineering, or related discipline preferred
Equivalent experience acceptable
Able to analyze and resolve complex issues and problems in a sound and timely fashion
Able to serve as a resource to others in the resolution of complex problems and issues
Able to coach others in the development of their skills
Able to execute oral and written instructions and to request clarification when needed
Able to identify areas of risk/concern in area of responsibility
Able to identify needs and opportunities and develop action plans to address
Able to create and conduct formal presentations
Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others
Able to recognize and attend to important details with accuracy and efficiency
Able to use relevant computer system applications at an advance level
Able to work independently with minimum supervision
Possesses strong organizational and time management skills, driving tasks to completion
Occasional non-standard work hours or overtime as business requires
On-call availability required as necessary
Professional, office environment

Marketing Systems Support Resume Examples & Samples

Monitor Orders and Fill Rates and perform the proper follow-up with the Marketing teams
Assign V3 positions and responsibilities for each users
Assign proper storage locations
Manage visits creation and transfer when required
Manage the changes of ownership process to ensure accuracy of Siebel information, which is crucial to link and preserve outlets historic
Assist with the implementation of all sales deals
Data Integrity - Validate and if necessary correct the information within Siebel and the bespoke applications ensuring accurate reporting and targeting
Manage the Media Contracts for the distribution of the magazines, matches or other Media products
Create Fact Sheets from SAP when required for KA listings
Extract and validate price lists from SAP
Innovation & Leadership
Contribute to maintenance of control environment and efficient processes Generate/ Gather ideas from customers, consumers and system users and recommend system enhancements or reports to improve overall efficiency
Proactive in identifying issues and recommending solutions
Strive for improvements and efficiencies in challenging current Ways or Working
Bachelor's degree – Marketing or Business Administration preferred
Must be bilingual (English & French)
Tech Savvy (Highly technical role)
Ability to work under pressure and strongly focused in meeting deadlines
Acute Problem Solving Skills & “Thinking Outside the Box” attitude
Proactive in recommending solutions and enhancements
Proactive & Positive working attitude
Strong Communication & People Skills Set
Highly flexible (nights and weekends are in demand)
Reporting & Analyzing Skills
Advanced excel knowledge is a must

Manager of Global PMO Systems & Support Resume Examples & Samples

IS KPIs, Metrics, and Reporting
IS Program Quality Assurance
IS Process and Tools Governance and Oversight
Configure and maintain multiple Microsoft Project Online Instances
Configure and maintain Project Web App Settings, e.g. Personal, Enterprise, Queue and Database Administration, Workflow and Task Management, etc
Develop, maintain and support custom solutions (templates, workflows, views, reports, dashboards, calendars, schedules, etc.)
Manage and create SharePoint sites in Project Online and develop, manage, and enable project and SharePoint workflows
Understand the infrastructure setup of Project Online and the dependencies on the SharePoint Online environment
Understand, implement and manage user security model for Project Online using the security templates, groups, and the Resource Breakdown structure
Create custom reports using OOB reporting capabilities – Excel Services, OLAP cubes and SSRS
In coordination with program assurance and process governance teams, support and maintain end user training and support, and assist in the development of training materials/Standard Operating Procedures (SOPs) for system users
Serve as the subject matter expert for Project Online and participate in practical implementation of governance and project management processes that support a successful adoption of Project Online (e.g. schedule management, baseline management, solution delivery lifecycles, etc.)
Establish project reporting/tracking process that supports the Project Management Lifecycle (PMLC) and Solution Delivery Framework (SDF)
Create, maintain and execute against Project and Portfolio management tools roadmaps
Successfully communicate and collaborate with stakeholders to achieve client goals and meet objectives and demonstrated increasing levels of responsibilities
Support, communicate, reinforce and defend the purpose and mission of Global Portfolio Management
Serve as the global lead for a distributed, virtual technical PMO Support Team, responsible for executing against changes, enhancements, and release schedules for project and portfolio management toolsets
Manage the vendor relationships for project, program, and portfolio management toolsets as needed
3+ years of experience implementing, administering, and customizing Microsoft Project Server or Microsoft Project Online, Microsoft VSTS, and Agile Project Management tools, providing general user support and training for the PMO, PMs, Program Managers, Resource Managers, and project team members
Strong expertise and knowledge in project management best practices
Hands-on experience in deploying, customizing, maintaining and supporting Project Server/Project Online environments
Hands-on experience in troubleshooting Project Server/Online/Professional issues to support all levels of end users
Proficient with Microsoft Project Professional/Server/Online and SharePoint integration
Expert level knowledge of configuration, implementation and optimization of MS Project Server/Online platform
Advanced knowledge of MS Project Server/Online functionality, including Project Management, Resource Management, Demand Management and Portfolio Management
Experience with integrating MS Project Server/Online platform with Office 365 suite
Experience with integrating MS Project Server/Online platform with third-party reporting tools, team development tools, and IT operations tools such as Microsoft VSTS, and ServiceNow
Strong Vendor Management experience
Bachelor’s Degree, or equivalent MS certification(s) and experience
Excellent communication and customer-facing skills
Ability to work with and gain alignment on strategy and product direction with senior leadership
PMI-PMP, PRINCE2, Agile SCRUM Master certifications desired, but not required

100

Intelligence Systems Support / Tier Resume Examples & Samples

Actively monitor Supportweb for incoming Service Requests (SRs)
Perform troubleshooting and coordinate resolution of issues with internal and external teams
Provide technical assistance to users experiencing trouble accessing and using the system
Receive, respond to, and properly document user requests in a timely manner
Collect and report individual and team metrics
Active or Current Top Secret/SCI, candidate may be required to successfully complete a Counter-Intelligence polygraph
Demonstrated experience providing support to users of IT systems
Ability to learn on the fly and work in a fast paced environment
Prior work experience within the Intelligence Community
Prior experience working with Customer Relationship Management (CRM) tools (ie. Siebel Supportweb, HP Quality Center, Solarwinds, Remedy)
Prior experience with Record Message Traffic (RMT or other DoD Messaging applications either through prior Military experience or prior work supporting DoD/Intelligence Community Customers

101

Software Engineer, Lending Systems Support Resume Examples & Samples

Build and maintain application functionality for new and existing systems
Participate in all aspects of the software development lifecycle (design, implementation, testing, documentation, and deployment)
Maintain high standard of quality for code, documentation, and other deliverables
Adhere to industry best practices and contribute to internal coding standards
5 years of experience as a mid-level developer interacting with development management, business, and other managers in the software development organization
5+ years of software development (web) experience
Excellent .NET 4.0+ Framework knowledge and skills
Solid understanding and experience implementing SOA
LINQ is required
Strong SQL Server 2012 and T-SQL programming skills
Experience with HTML5 and CSS3
Experience with source control tools (TFS, GIT)
Superior troubleshooting and analytical skills in conjunction with a structured, systematic approach to problem solving
Experience with domain models related to loans (specifically mortgages)
Experience developing business applications for the mortgage industry (especially reverse mortgages)

102

Manager, Systems Support Resume Examples & Samples

Recruit, mentor, retain, and lead a large team(s) of talented Support Engineers to their full potential
Inspire Support Engineers to work effectively, leading by example and keeping enthusiasm high in tight-deadline situations
Take responsibility for internal and external customer escalations, acting as a point of escalation both during and after hours as required
Ensure teams are skilled, trained and developed to enable them to deliver high quality service and support
Monitoring the effectiveness of the team against SLA/KPI’s, driving through change as needed to deliver continual service improvements
Instill a high-performance culture in the team with a focus on teamwork, service excellence and ownership for resolving customer issues
Manage and develop strategic partnerships with third party vendors and other internal stakeholders
Handle day-to-day management tasks such as performance reviews, managing time off, recruiting and project coordination
Work closely with management to identify risks, solve problems, and maintain progres
Research and stay current on Support trends as the industry evolves
Act as a role model for others at all levels in the organization
Demonstrate ability to manage large projects across multiple teams and geographies
Bachelor's degree in Computer Science or equivalent work experience
2+ years of lead or management experience overseeing support teams or similar functions
3+ years of hands-on experience working in a support related role
Experience with metric reporting (SLA’s/KPI’s)
Scaling a support organization in a fast-paced, geographically dispersed environment
Translating business strategies into executable plans
Strong verbal/written communication and presentation skills
Experience effectively leveraging ticketing systems, knowledge bases, and command-line tools as part of an overall support strategy
Experience with PCI/SOX compliance preferred
Knowledge of internet, networking and security technologies
Experience driving process improvements in a high-volume service and support environment
Understanding of DNS and CDN technology is a big plus

103

Manager Information Systems Support Lead Resume Examples & Samples

Maintain equipment inventory and documentation for all IT assets and equipment
Ensure proper documentation of all technical systems and technical repairs
Develop effective working relationships with both internal and external partners
Contribute towards the development of an organization that continuously learns, teaches each other and shares knowledge openly
Ensure the department is service-oriented and focused on the company's needs, as well as the needs of each department and of each individual
Contribute to the development of and enforce proper company security policies
Ensure the integrity of Quality Assurance policies as they relate to IT systems
Manage IS projects and activities
Escalation point for IS issues and concerns
Communicate IS related news and initiatives
Facilitate the IS planning, including annual planning and budgeting
Manage annual IS spending and budget management
Work with management to define and ensure IS scope of service best fits AIRM needs
Ensure the highest quality of service possible is provided
Report flaws in the Scope of Service to Management immediately
Assist with Hiring, Management and Development of IT Staff
Manage local IS staff and contractors
Install, maintain, troubleshoot, facilitate the repair of IS Hardware and Software
Monitor operational issues and facilitate recommendations for improvements
Enforce Remote Access Policies and practices
Maintain, troubleshoot, and repair Remote access systems
Enforce Network Usage Policies and Practices
Utilize and monitor equipment warranties and RMAs to minimize unnecessary spending
Document, manage and forecast software licensing needs and allocations
Manage in-house inventory of replacement parts, spare equipment, tools and resources
Ensure departmental equipment and supply requisitions are performed in such a way that is compatible IT and other AIRM departments
Contribute to the design of Disaster Recovery policies that meet the needs of the company
Implement, test and enforce Disaster Recovery policies and practices
Mentor and oversee Laboratory Technicians or any AIRM Employee assigned responsibility for any data backup tasks
Nterrupt any and all usage that threatens data integrity or restorability
Minimize any and all data loss or rollbacks with the goals of minor rollbacks and no data losses
Ensure proper confidentiality measures are met, including Company Policies, FDA, HIPAA and all other applicable rules and regulations
Lead the integration of computerized systems and Scientific Equipment
Ensure users and supervisors of computer related Scientific Equipment have been given the adequate technical guidance and support
Write and maintain documentation for computerized Scientific Equipment with equipment vendors and users
Ensure proper service of computerized systems that interface with Scientific Equipment
Contribute to, implement and enforce company Information Technology Security Policies and Practices
Perform regular audits of all secured systems
Proper patching of vulnerabilities in secured systems
Maintain appropriate Anti-Virus measures
Maintain appropriate Anti-Malware measures
Manage accounting and auditory components relating to secured systems
Take appropriate and immediate action with any and all security failures or incidents
Properly communicate all known security risks and breaches to company officers
BA/BS degree or equivalent IT experience
5+ years' experience in managing teams of people, projects or both
5+ years' expertise in Microsoft operating systems (workstation, server)
2+ years' expertise in a network environment (e.g., Cisco, Aruba)
2+ years' experience with validated systems
Must understand and adhere to validation requirements, including change control
LI-TW

104

RCM Systems Support IT Project Manager Resume Examples & Samples

Manages entire project lifecycle from sizing and scoping project to implementation, closure and handoff to support, ensuring successful project completion and customer satisfaction
Builds project plans, including necessary deliverable and schedules. Ensures project plans meet strategic objectives of the business
Coordinates with various business areas to staff projects based on project requirements. Ensures project teams have necessary skills and experience to complete projects successfully
Manages project stakeholders, including core team, steering committees and vendors as applicable and others. Coordinates activities and ensures effective communication within project team. Leads meetings and facilitates effective communications to drive decisions and action items. Provides appropriate escalation and resolution of issues and concerns
Manages project budgets, ensuring expenses stay within established guidelines. Justifies and obtains approvals for any changes to budgets
Project management skills and with the ability to lead multi-disciplined and cross-functional teams
Responsible for multi-year projects consisting of multiple large sub-projects
Leadership skills and management experience required
Deeply integrated into business in order to implement complex programs
Strong communicator in the business, comfortable speaking with executive levels in formal presentation settings
Ability to lead and motivate others to apply problem-solving skills and techniques
Strong teamwork and interpersonal skills with all Employee levels

105

Senior Systems Support Resume Examples & Samples

Manage a centre of expertise within the organisation, taking responsibility for the development and maintenance of complex technical systems, covering all aspects of the systems lifecycle including investigation, analysis, specification, design, building, testing, operation, maintenance, upgrade, migration and obsolescence
Take a lead role in the specification and design of large or complex systems, covering for example: objectives, scope, constraints (such as performance, resources etc.), hardware, network and software environments, main system functions and information flows, data load and implementation strategies, phasing of development, requirements not met, and alternatives considered
Agree appropriate design standards, methods and tools in consultation with senior management, ensuring they are applied effectively and take account of enterprise and solutions architectures
Ensure that all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate. You will ensure that designs take full account of specified requirements and constraints, including any potential safety-related aspects, and are appropriate to the target implementation and support environments
Assess software packages on their ability to meet all or parts of specified requirements and advise colleagues and management on their technical suitability
Liaise with colleagues where appropriate, to review and revise cost benefit analyses, risk analyses and development plans to take account of design decisions
Liaise with suppliers and lead the assessment and selection of suitable software packages to meet all or parts of specified requirements
Maintain an awareness of operational requirements especially in terms of service levels, availability, response times, security and repair times. You will propose design enhancements, capacity changes, contingency and recovery arrangements as required, to ensure that all design targets are met and that the technology provided meets service level targets within the organisation’s planned budget
Excellent interpersonal and communication skills, both written and verbal
Good organisational skills with the ability to work flexibly to prioritise successfully under pressure
Demonstrable knowledge and experience in problem, error and knowledge management analysis, resolution and delivery techniques
Able to document complex technical solutions in a logical and clear framework that can be readily understood by others
Excellent and proven relationship management skills with experience of managing the requirements of stakeholders at all levels
Demonstrable experience of utilising toolsets for monitoring, auditing and reviewing service support performance
Proven ability to shape developments through active participation and leadership of teams and groups
Experience of enterprise wide platform implementation, including web development of web applications
Experience in understanding, configuring and implementing business processes and workflows
Experience of development using .NET
A degree or equivalent experience / professional qualifications
Management qualification in ITIL, or similar
Any relevant Microsoft Development Certifications
Welsh Language Skills
Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of Service or Operational Level Agreements. Gather and record service level information. Produce statistics for use in measuring KPIs
Provide correct responses to requests for support by means of for example: making system modifications, developing work-arounds or site-specific enhancements, manipulating data, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation, or escalating requests to systems development staff or software suppliers
Receive and log requests for support from the service desk, other service delivery staff and/or users. Prioritise requests in accordance with agreed criteria and the needs of the organisation
Ensure that issues are managed in accordance with agreed standards and processes, that escalation procedures are adhered to, responding to escalated, complex and high impact problems in a timely fashion
Work within matrix-teams of staff across the department to deliver enhanced technology solutions to the University, providing advice and guidance to analysts, designers, and less experienced colleagues where necessary
Consult with & advise Project Managers to help them plan, prioritise and set project milestones to ensure that resources are appropriately deployed in order to meet deadlines
To lead or participate in project work as appropriate and to carry out any tasks as directed by their line management that are appropriate to their grade and/or skill set
Lead or participate in any projects, managing the operation of project teams, planning, organising and delegating work, monitoring progress and intervening as required
Establish relationships with key contacts to ensure role objectives are met, developing appropriate communication links with internal and external stakeholders as required
Monitor the market to gain understanding of current and emerging technologies. Identifies new and emerging hardware and software technologies and products based on own area of expertise, assesses their relevance and potential value to the organisation, contributes to briefings of staff and management. Participate in external activities related to own specialism
Understand and if necessary will carry out tasks normally associated with more junior colleagues as required by operational demands. Carry out some duties associated with a more senior role for developmental purposes
To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate
To take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the University’s Safety, Health and Environment Policies and procedures and to cooperate with the University on any legal duties placed on it as the employer

106

Systems Support Desk Technician Resume Examples & Samples

Responsible for supporting all Eclipse applications; such as Sales Order Entry, Accounts Payable, and Inventory
Responsible for new user creation and printer setup
Documenting all calls in tracking system
Providing documentation and training as needed to assist our internal customers
Working knowledge of Eclipse software (At least 1 year of Eclipse experience required)
Knowledge of MS Office Programs including Word, Excel, and Outlook

107

Senior Analyst, Satcom Systems Support Resume Examples & Samples

Work with DISA and the satellite vendors to resolve satellite connectivity issues
Receive weekly and out-of-cycle requests from operational users during normal duty hours
Four (4) years of experience working satellite communications-related duties; or ten (10) years of experience working satellite communications related duties
Five (5) years of staff experience on USAF MAJCOM (or higher), NAF, or Wing level (combination of active duty, government service and/or contractor)
Five (5) years of experience managing and scheduling large-scale projects and/or fielding Department of Defense (DoD) capabilities
Familiar with Centralized Asset Management (CAM) sustainment funding and processes
Knowledge and experience with JCIDS processes and documents

108

Store Systems Support Resume Examples & Samples

5 + Years of Store Support Experience in Enterprise Retail Environments
Provide remote support to all stores and corporate locations, where appropriate escalate problems to 3rd level support teams and/or outside support vendors
Transition to a primary on-call after hour support role on an on-going rotation basis
Identify, research and resolve 2nd level incidents in accordance with current standards and SLA's

109

Manager Lab Information Systems & Support Resume Examples & Samples

Experience in Sunquest, including training
5 years of experience in working with laboratory information systems
5 years of experience in a managerial role supervising technical positions
10 years of experience in working with laboratory information systems
Certification of relevant Epic modules
Knowledge of Epic functionality, especially as relates to request and using lab services
Knowledge of laboratory and financial operations
Project leadership
Strives for adult-adult relationships with staff and provides support that promotes staff engagement, success, and ownership of morale and staff interactions
Invites staff to hold one another accountable
Personal organization and time management
Human relations and teamwork
Personal adaptability and motivation
Listening
Represents laboratory in organization-wide Information Systems & Technology initiatives to help plan, design, implement, and operate all systems and functionality, including ordering lab tests and accessing lab data for the purpose of diagnosing, treating, and managing patients
Serves as member of the Information Systems & Technology groups that strategize, plan, design, test, implement, and validate the lab portion of implementations
Leads and manages lab-related Epic interface and integration to support standard lab orders, reporting, and convenience to users, including all new implementations and remediation of existing Epic implementations, and works closely with lab leadership and Pathologist Informaticist to achieve those tasks
Maintains current level of support and develops new applications for lab information systems (Sunquest, CoPath) to support clinical laboratory operations, including, building tests, building and implementing new interfaces, implementing new Sunquest and CoPath functionality and modules, and extracting utility from the system required for efficient lab operations
Develops, implements, trains or arranges for training, and propagates appropriate use of such tools and systems as required to support retrieval of lab data using QlikView and other tools available in Sunquest and Epic in collaboration with Business Intelligence department
Establishes, leads, and manages, in collaboration with lab technical leadership, those activities performed by technical staff that impact the lab’s ability to document patient activity and lab services required to generate accurate and prompt billing in compliance and concert with related departments, including Managed Care, Revenue Cycle, Patient Financial Services, Patient Access, and Finance
Works with lab technical leadership to develop and ensure staff comply with processes that support clean, accurate, prompt, and efficient billing, including accurate patient/specimen registration, recording of services provided to outside clients, timely and appropriate insurance verification, and knowledgeable review of invoices sent to outside clients
Works with lab technical leadership, Supply Chain, Sourcing, and Accounts Payable to facilitate prompt payment of bona fide bills for lab information system-related equipment and activities
Works with lab and Information Systems & Technology to develops strategy for updating and, if appropriate, replacement of lab information system in a manner and timeline compatible with lab and Information Systems & Technology strategic objectives and overall Children's Healthcare of Atlanta mission and strategy
Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees
Mentor team members to encourage personal and professional growth
Encourage ongoing skill development by providing opportunities for continued education

110

Team Lead Business Systems Support Resume Examples & Samples

Maintains the incident, problem, and change management for the multiple refining operations related applications supported by the team
Resolves incidents within the established priorities, resolves problems and control over the backlog, and ensures changes are thoroughly tested before releasing the production
Delivers small enhancement for refining operations related applications within the team, including: on-time delivery of small enhancements within each quarter, manages and estimates the quarterly scope of enhancements, works with other parties (I/S, business, etc.) to help determine quarterly scope, timely status updates, etc
Reduces application support time or costs required for legacy applications within the team
Works effectively with managers and executive leaders for application development and infrastructure teams to plan and effectively transition new or enhanced applications to the team
Sets, monitors, and achieves team goals
Coaches and develops members of the team
Supervises members of the team to meet both long-term and short-term objectives consistent with both corporate and departmental objectives
Minimum eight (8) years of refinery industry or business/IT experience with technical knowledge and comprehension of applications utilizing current technologies required
Minimum three (3) years of functional and/or configuration experience with the SAP Plant Maintenance module required
ITIL and PMI certification preferred
Minimum three (3) years of experience in a lead supervisor role preferred
SAP PM Certification preferred
Knowledge of refinery, chemical facility, turnaround and industrial related processes preferred
Knowledge of industrial related applications (e.g. SAP MDM, SAP MDG, SAP ORM, Primavera, PowerDB) preferred
Good understanding of servers, databases, networks, security, etc. preferred
Knowledge and experience with ITIL processes preferred

111

Programme Management Systems Support Resume Examples & Samples

Ensure data quality for EmB portfolio. Coordinate and own the data quality sampling exercise and reporting and continuously enhance the process
Support team on projects and other initiatives including UAT
Provide project related admin support
LI-JL

112

Clinical Systems Support Resume Examples & Samples

· Requires HS Diploma or equivalent (preferred Associate's Degree) in related field
· At least three (3) years of experience in healthcare field. Substitution of required years of experience from MRMC, employees on a person to person basis
· Computer experience required
· Relevant healthcare prior work experience required
· Analytical Skills; Written and oral communications, organizational with an eye for detail. Is proficient in the use of the latest version(s) of a variety of desktop computer software (e.g.) Windows, MS Word, Outlook, Power Point, Excel software would be beneficial

113

Unix / Linux Systems Support Resume Examples & Samples

Installs, maintains and upgrades software application systems
Solves problems that require analysis and research
Works on small to large projects that require increased skill in multiple technical venues
Supports Web access and file transfer systems, and maintains a secure systems environment
Troubleshoots server, software and hardware issues
Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs

114

Accounting Systems Support Resume Examples & Samples

Business support for General Ledger and financial reporting systems, interacting with the Enterprise Consolidation System, Enterprise Submission System, and Enterprise Financial Information Warehouse
Facilitate communication between finance and accounting system users and IT business analysts
Provide system training to Finance & Accounting user community and assist in the cultivation of system understanding throughout the entire organization
Support finance and accounting system implementations, improvements / upgrades, and maintenance projects
Prepare detailed documentation and test scripts for department procedures
Prepare and audit system processing in a multi-currency ERP environment
Uses best practices and knowledge of business issues to improve services
Provide support for the monthly close, including sub-ledger coordination and scheduling for multiple regions and systems
Perform ad hoc financial analysis as required
Require Bachelor’s Degree (Accounting, Business or IT)
Require 2 to 5 years Oracle GL experience
Adequate business experience with US GAAP in a US multinational
CPA, CMA, MBA or similar master’s degree is preferred
Excellent English - Written and Verbal
Teamwork: leader or as a key contributor

115

Production Systems & Support Lead Resume Examples & Samples

Bachelor’s Degree in Computer Science/Engineering or related field
Familiar with using version control systems such as RCS, CVS or SVN
Excellent verbal, written and communication skills

116

Senior Production Systems & Support Lead Resume Examples & Samples

7+ years of experience in System Admin/Release, DBA, Production support
Good understanding of Oracle DB and Applications Lifecycle
Strong Oracle database, SQL and PL/SQL skills to create, modify, debug,
Strong collaboration and teamwork skills necessary
Ability to effectively share technical information, contribute towards design and

117

Project Manager, CMA Systems Support Resume Examples & Samples

Design, Implement, and Maintain CMA Production Teradata/Hadoop tables for Analysis and Reporting
Develop, Publish, and Automate CMA Inventory reporting of the following: Pre-Delinquent, Early and Late Stage Delinquency, Probate, Bankruptcy, Payment Programs, Arrangements, CCCA, Letters, Web
Provide Adhoc data extract support through Teradata sandboxes, Hadoop tables, SAS datasets, and Tableau reporting
Create and maintain Data Dictionaries, Metadata, Viso data flows, Training documentation of
CMA Operational and Analytical data
Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes
4+ years using PC SAS, Unix SAS, or SAS Enterprise Guide
4+ years knowledge in Relational Database (Teradata, DB2, Oracle, SQL Server) and SQL
Teradata preferred
4+ years using Unix or Linux. Shell Scripting a plus
Proficient with Microsoft Excel and Word for reporting and documentation
Good communication skills. Previous financial service industry experience is a plus

118

Technical Specialist, Guest Systems Support Resume Examples & Samples

Use structured problem-solving and analytical skills and tools to design, implement, upgrade and sustain large scale business applications and services
Automation, coding, testing and implementing solutions in and around guest systems and services
Enforce and establish proper documentation, process design, and architectural models to depict guest systems and services current and future state
Analyze internal and external processes and/or functions, document findings, identify areas for improvement and create specifications
Drive definition and creation of metrics to identify critical issues impacting operations and strategy
Unit testing and automation of test cases for all assigned deliverables
Drive methodologies with business and IT constituents at all levels through a hands-on approach to implement best practices
Technical Requirements
Experience with one or more databases such as DB2, SQL Server etc
Experience working in an Agile structured environment

119

Equipment Systems & Support Water Spider Resume Examples & Samples

Order fulfillment of new parts and parts from needs repair to the point of use
Orders and /or gets parts as needed for assemblies and repairs
Uses stock control systems to determine where parts are and if they are available
Organized and flexible person who can monitor all work centers within the camera repair and tech area
Moves items on line to be repaired and puts repaired items back into stock
Do audits on support stock parts and needs repair parts
Responds to part shortages
Operates Forklift and or other equipment as required to move parts
Work with employees on standard work process
Must have good computer skills in Microsoft Excel and Microsoft Word and Microsoft Outlook
Requires close coordination with team leads, production control, stockroom, purchasing and assembly operators
Understanding of stock room specification methods and regulations
Dedication to insuring all part/materials reach their destination on a timely manner
Must be willing to work unusual hours and short notice overtime
Ability to quickly adjust and respond to seasonal/changing work demands in a face paced, team oriented work environment

120

Transaction Systems Support Business Analyst Resume Examples & Samples

Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs
Analyzes and evaluates existing or proposed systems and devises computer programs, systems and related procedures to process data
Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution or changes in procedures
Prepares program specifications and diagrams and develops coding logic flowcharts
Reviews progress and evaluates results
May train personnel in technical complexities of assignments
Excellent organizational and analytical skills
Problem solving and priority management
Excellent communication and customer service skills

121

Systems Support Manager Resume Examples & Samples

Responsible for the delivery and management of reliable business and operational systems, ensuring that service levels for performance, availability and support are achieved
Maintenance of controls relevant to ISO 9001, 20000, 27001 and PCI, FSA, and IL2/3
Direct supervision of c. 10 team members, responsible for the direction, development and coaching of the team to meet the overall requirements of the business. Lead by example providing support and guidance on best practice. May be required to collaborate and be flexible with team resources to meet overall business needs and shifting priorities
Managing and maintaining backups and systems updates across all platforms
Work with 3rd party vendors to ensure IT services are effective and reliable
Directs reviews of tools and technologies for improving performance and reducing costs
Monitor, measure and report on core KPI targets and systems performance
Lead service improvement initiatives whilst encouraging a culture of continual service improvement culture
Work closely with Network Operations, Service Delivery Management, Bid Teams, Platform Engineering, 3rd Party Vendors, Project Management and InfoSec
Embed best practice processes for supporting and maintaining business critical systems, ensuring these are adhered to at all times
Design and development of infrastructure blueprints for implementation of new solutions
Audit systems and assess their outcomes, putting in place remedial plans where required
Take on a technical leadership role during Major Incidents related to the systems you support
Responsible for supporting Internal IT and Desktop Support
Experience of working in ITIL, ISO 9001, 20000 and 27001, PCI, IL2/3 environments
Line management of technical teams
Experience of setting up IT and security policies, processes and procedures
Knowledge of appropriate infrastructure monitoring and management systems and experience of implementation
Design and implementation of information systems to meet application/business requirements
Experience supporting the following Cloud, Microsoft, Windows Server, VMware, Hyper V, Solarwinds, Resolve, Lync, Mail Relays, Internet Filtering
A strong understanding of the services delivered by Service Desks, NOCs and Field Support operations and the challenges faced
Customer focus - Focuses actions to satisfy customer needs - internal and/or external- through creative solutions that exceed expectations. Achieves this through anticipating customer requirements and constructing and maintaining long term relationships

122

Systems Support Manager Resume Examples & Samples

Background/ experience in computing, mathematics, statistics or related fields, preferred
Understanding of CRM/CMMS/Other Systems/Data Platforms
Proficient in Microsoft Office applications (World, Excel, Access and Power Point)
Experience with database configurations and reporting systems
Experience in reporting and administration of IWMS/CAFM tools, such as Manhattan/Centerstone, FM Systems, Tririga, Archibus, or similar; advanced MS Excel ability; AutoCAD; MS Reporting Services or similar. Programming skills/languages are NOT required
Ability to multitask while focusing on project(s) deadlines
Ability to read and interpret XML, HTML, and SQL
Ability to identify, analyze, and interpret trends or patterns in complex data sets
Ability to work independently as well as be a strong team player and/or step in as an organized and efficient Team Leader, preferred
Ability to deal with challenging, dynamic, fast paced work environment and maintain professional internal/external customer service relationships, preferred

123

Manager, Reimbursement Systems Support Resume Examples & Samples

Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority
Design, plan, test, implement and maintenance of all reimbursement systems and associated data tables, including all fee schedules and methods. Use appropriate analytical data to support critical decision making activities when required
Act as the subject matter expert (SME) regarding Highmark systems functionality and associated process flows
Work effectively within the matrixed environment to assemble and facilitate project and ad hoc teams to reach determined objectives
Manage assigned process, people, and technology against operational metrics and other key indicators to maximize resource productivity and effectiveness
Maintain a working understanding of reimbursement methods, policies, and fee schedules as required to effectively meet and exceed strategic and tactical objectives
Understand and apply UNIT COST TRENDING (UCT) and how available metrics can be applied to existing and future business needs
Coordinate capitation payment activity and manage supporting payment file data. Collaborate with team members to set procedure fees when required
Bachelor's Degree in Health Administration OR 6 years of relevant experience in a related field for Bachelor's Degree OR 9 years of relevant experience in a related field for Master's Degree
5 - 7 years of exeprience working in the Healthcare Industry

124

IT Systems & Support Division Manager Resume Examples & Samples

Provide technical and administrative leadership
Manage a team of Software Developers who specialize in business application development and maintenance using Microsoft Visual Studio, ASP.Net, and C#
Manage a team of System Administrators/DBA who maintain and implement business systems to include Microsoft Exchange, Active Directory, VMWare Virtual Servers, SQL Server and Enterprise Application support
Manage a team of Network Engineers and Technicians who maintain and implement Cisco network solutions in a business environment as well as a range support environment
Manage a team of PC Technicians who maintain and support Windows PCs and printers/multi-function devices in a business environment as well as a range support environment
Ensure 24/7 on-call support of PC requirements during range operations
Ensure DoD security compliance on all relevant systems, through vulnerability scanning, group policy updates, and patch remediation using approved software tools
Manage DoD compliant system images for desktops and servers
Establish and meet quarterly and yearly milestones
Interface with other IT groups on IT project implementations
Interface with other managers and customers to provide business solutions
Manage property tracking and disposal for all applicable equipment
Develop and maintain a lifecycle plan for all applicable equipment
Manage division procurement budget and the ordering of equipment and parts for lifecycle, inventory, and to satisfy customer requests in a timely manner
Provide input for enterprise-wide disaster recovery and continuity of operations planning
Maintain IT systems in a retail services environment
Maintain a mostly wireless employee recreation network
Maintain Software Licensing information and renewals for all project related software
Create/maintain technical documentation, procedural documentation, and change management
Regular communication with management and other IT staff regarding system status, particularly with an eye toward operational impact
Maintain clean and organized work areas
Bachelor’s degree in an associated discipline or equivalent combination of education and experience
At least ten years of experience in IT enterprise support
Extensive management experience is required. Must meet IA certification requirements, which may require a GIAC Security Leadership Certificate (GSLC)
Leadership skills to guide and mentor staff
Dell servers, desktops, and laptops
Cisco network equipment
Ability to lead and to work as part of a team
Familiarity with DoD Information Assurance compliance requirements is considered desirable
Must be able to travel to a somewhat remote island, which requires a US passport
This position requires the individual to be eligible to obtain a US Government security clearance; US Citizenship is required

125

Application / Operating Systems Support Resume Examples & Samples

Ensure IT compliance in meeting security and other DHS regulatory standards and practices
Communicate and engage with the customer daily
Maintain the highest level of customer service with proactive management and implementation of continuous improvement initiatives
Promote a professional environment and provide a point of escalation of staff, customers and internal teams with the area of accountability
Identify workforce issues, designing and implementing corrective actions
Manage, train and develop IT specialist ensuring high level of motivation and engagement
Develop and maintain staffing schedules to ensure coverage across all facilities
Lead the company’s technical vision in capabilities, approaches and methodologies, and manage technical solutions that expand across a wide range of IT departments
Direct the company’s technical strategic direction, development and capacity for future growth through core capabilities, solutions, and strategic partnerships
Manage a diverse IT portfolio, including multiple technologies and capabilities
Support operations as needed in project transitions, project execution, and close out
Consult and advise department heads on innovative technologies that may improve their efficiency and effectiveness
Provide organizational thought leadership; research and evaluate cutting-edge practices and enable technologies for internal adoption
Communicate company technology strategy to management, staff, partners, and customers
Current TS/SCI Clearance
Minimum of 8 years working as a role of Team Lead/Manager of IT technologies
Ability to manage and lead a team by example
Effective and efficient Time management of self and team duties
Strong understanding of various IT systems and processes
Able to plan and prioritize team workload to ensure objectives are achieved on time

126

Systems Support Rep-health Informatics Resume Examples & Samples

Rounds regularly on assigned work sites to answer questions, provide additional training, identify issues/concerns and facilitate continued integration of automated systems; resolve issues within defined scope of responsibility and in accordance with established procedures
Provides support to sustain and promote implementation of organizational change management (OCM) adoption tools and methodologies; provides support for acquisitions and new hires
Brings concerns to clinic/inpatient managers or appropriate informatics department management, serving as a resource for interventions related to emergent/ongoing issues and supports an environment of proactive service recovery
Participates in regularly scheduled meetings to represent assigned work unit(s) and to gather/provide feedback relating to Epic, discuss user needs and future optimization, determine priorities, address changes to workflow or current functionality and other topics of similar significance
Provides guidance to providers/managers in understanding reports/metrics and KPIs (Key Performance Indicators)
Three years of related healthcare work experience that would demonstrate attainment of the requisite job knowledge/abilities
An equivalent combination of post-secondary clinical education may be substituted for two years of the experience requirement

127

Manager Distributed Systems Support Resume Examples & Samples

Experience and alternative technical experience and training may substitute
Minimum of five (5) years systems administration in a Windows Server environment
Minimum of three (3) years working in a leadership role (i.e., project management) performing administrative and technical job functions
Thorough knowledge of all major areas of Intel/AMD server architecture, related systems software and hardware and ability to apply knowledge to effect optimum Windows Server software operation and server hardware utilization
Working knowledge of Microsoft Active Directory, Microsoft Exchange, and Citrix Metaframe technologies. Ability to work well with others, and function as a team member

128

Finance Systems Support Manager Resume Examples & Samples

Ideally a Qualified Accountant
Experience of Managing a portfolio of Financial Systems including MS Dynamics 3650 & IBM TM1
Experience of working in a fast paced, Retail environment
Ideally Prince 2 qualified with Relevant project management experience,
Demonstrate a good understanding of ITIL principles and processes, with the ability to apply them proportionately
Experience driving Continuous Improvement and managing deliverables within a cross functional team
Managing and coaching teams
Organisational skills – ability to prioritise and work to deadlines
Well-developed influencing and decision making skills, showing clear leadership when it comes to driving out the definition of a problem and its solution
Displays high sense of urgency. Focussed on achievement of deliverables to the highest quality in a high pressure environment
Track record of delivering to deadlines and attention to detail
Flexible to changing demands of a growing organization

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