Operations Consultant Resume Samples

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L Graham

London

Graham

95314 Crona Islands

Philadelphia

+1 (555) 273 7389

95314 Crona Islands

Philadelphia

Phone

p +1 (555) 273 7389

Experience Experience

Phoenix, AZ

Operations Consultant

Phoenix, AZ

Leuschke, Price and Franecki

Phoenix, AZ

Operations Consultant

Provides leadership to other levels of consultants and assists in their education and development
Will work closely with Operational Heads of existing sites to create and cost operational models for managed service opportunities
Leads and develops team to deliver results through various methods and career development
3) Create monthly update to management and client servicing partners
Assist with opportunity set-up, progression and management
Working within project planning constraints, communicating project risks and issues to the delivery lead and providing inputs to the change control process
Creative in service and solution development

San Francisco, CA

Business Operations Consultant

San Francisco, CA

McGlynn, Ryan and Mosciski

San Francisco, CA

Business Operations Consultant

Leads the development of operational measurements; provides consultative assistance to business management through data analysis and reporting
Leads the development of operational measurements. Provides consultative assistance to business management through data analysis and reporting
Assist in the development, deployment, and customization of global processes, systems, tools, and metrics to facilitate management of PS resources
Provide advice, assistance and leadership to specific area of expertise
Supports operational management in the development and analysis of key metrics and statistics to optimize efficiency of operational resources
Providing guidance to our network to help the sales process
Providing support regarding transaction queries and system errors to our network

present

Phoenix, AZ

Senior Operations Consultant

Phoenix, AZ

Wilkinson and Sons

present

Phoenix, AZ

Senior Operations Consultant

present

Manages a specific operations segment or a small operations unit of the company's operations activities
May report to a group operations manager or a Sr. Operations Manager
Responsible for the management of people, process, equipment, and business/client relationships
Oversees daily production and delivery to ensure adherence to deadlines and quality standards
Develops and implements new processes/procedures to monitor vendor performance, improve operating effectiveness and efficiency
Analyze moderately complex operational problems, indentify and implement solutions
May supervise a small operation team

Education Education

Bachelor’s Degree in Business Administration

University of California, Berkeley

Bachelor’s Degree in Business Administration

Skills Skills

Highly organized and attention to detail and focus on quality
Highly organized and able to effectively plan/manage deliverables
Prior experience in national consulting practice highly desirable
Strong attention to detail
Ability to learn quickly
Critical thinking/analytical skills - detail oriented with ability to connect the dots
Strong focus on process and detail
Ability to maintain flexibility and manage conflict professionally
Adonis, Aris, Signavio or similar BPMN tool experience highly desirable
Excellent analytical and research ability

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Operations Consultant Resume Examples & Samples

Solid understanding of all security types
Bachelor’s degree in finance or economics preferred or 3-5 years of experience in financial services/securities processing
Proficient in Microsoft Office, specifically, Excel, Word, PowerPoint and Outlook
Comfortable working on issues or projects that are not developed out and/or minimal information is known at the time
Strong knowledge of FTI’s internal systems
Ability to multi – task
Ability to perform effectively under pressure
Ability to maintain flexibility and manage conflict professionally
Willingness to continually expand knowledge base
Ability to guide team members to collective decision and completion of tasks on time

Operations Consultant Resume Examples & Samples

3-5 years project management experience
Proficient in Microsoft Excel, PowerPoint, Access and Visio
Resourceful with the ability to source potential solutions to manual processes using existing technology
Demonstrate the ability to drive process improvement, adapt quickly to new demands and challenges and sustain momentum
Strong written and verbal communication skills; able to target messaging to different audiences
Strategic thinking coupled with tactical execution- results oriented
Ability to identify and mitigate risk
Highly organized and able to effectively plan/manage deliverables
Effectively facilitates meetings and presentations demonstrating appropriate preparation
Commercial credit lending/ servicing and/or dealer finance experience
Knowledge of Global Wholesale Banking environment
Six Sigma experience (Greenbelt/Blackbelt certification preferred)

Ecom Platform / Site Operations Consultant Resume Examples & Samples

Take the lead to define and drive operationally focused projects
Be a champion for operations in non-operationally focused projects
Lead the definition of operational process as they relate to the platform and platform tools
Focus on relentless improvement of process both which you own and which are driven/owned by others
Ensure the success of the eCommerce Platform operations strategy through constant monitoring of the operational KPI’s (conversion, checkout drop-off, transaction fees, chargebacks, and order processing.)
Provide monitoring information/reports to internal stakeholders
Monitoring and analysis of platform processes to find process improvement opportunities
Manage external service providers
ECommerce payment and risk management processes for the adidas Group
Support business projects as needed
HTML, CSS + Javascript is a plus
Proficient with Microsoft Access, SQL, SQL Server, and relational databases
Experience with Risk and Payment management tools
Experience with fraud prevention and analysis
Highly developed interpersonal and communication skills
University degree in technical or science focused discipline
MBA/Mastery is a plus
3-5 years of working experience within online debtor management, payment and risk management processes in an online consumer-facing high-transaction environment
5-7 years eCommerce or retail operations experience
1-2 years’ experience with merchandising and managing product master data

Defensive Cyberspace Operations Consultant Resume Examples & Samples

8 years of experience with AF Cyberspace technical network
Knowledge of the AF enterprise architecture, operations management, security architectures, vulnerability management applications, and the 67 CW's DCO, DGO, CDA, and OCO mission sets
Knowledge of the DoD acquisition process
Knowledge of the AF Cyberspace domain vision, goals, and objectives
Knowledge of Cyber funding resources
TS/SCI clearance
Certified Information Systems Security Professional (CISSP) or IAW DoDD 8570.1 Certification
Experience with Air Force Cyberspace operations, network analysis, or intelligence support to Cyberspace operations
Experience with JWICS, SIPR, and NIPR operation systems
Ability to engage with Cyberspace personnel across the Wing, Numbered Air Forces, MAJCOM, Air Staff, and Joint levels
Ability to work under pressure, as part of a team, and detailed oriented
Completed DoD Acquisition 101 Course

Linux Server Operations Consultant Resume Examples & Samples

Leading technical projects
Providing technical solutions to line-of-business partners
Rotating on-call support
LI-JH1
Bachelor's degree or higher in Computer Science
Financial Services experience

Service Operations Consultant Resume Examples & Samples

Develop dealer service capabilities and capacity
Work on dealer service process improvement projects
Cooperate with industry partners
A college or university degree in engineering or equivalent experience
Able to work independently and communicate effectively with others in the work group, dealer personnel and customers
5 years experience or more on dealer service operations within Caterpillar or as a Cat service operations rep or within a Caterpillar dealership
Familiar with service tooling, service processes and other service operations elements
Technical aptitude
Experience in project management and process improvement
French or another EAME language desired

Senior Operations Consultant Resume Examples & Samples

Manages a specific operations segment or a small operations unit of the company's operations activities
May report to a group operations manager or a Sr. Operations Manager
Responsible for the management of people, process, equipment, and business/client relationships
Oversees daily production and delivery to ensure adherence to deadlines and quality standards
Oversees daily production and delivery to ensure adherence to customer requirements, standard operating procedures and regulatory requirements
Develops and implements new processes/procedures to monitor vendor performance, improve operating effectiveness and efficiency
Analyze moderately complex operational problems, indentify and implement solutions
May supervise a small operation team

Business Operations Consultant Resume Examples & Samples

AAS
3-5 years’ experience in a health care business office setting
Excellent organizational and interpersonal skills
Ability to multitask in a high volume environment
Health care business consulting experience
Bachelor's of Science
Certifications from either the Medical Group Management Association (MGMA), The Healthcare Financial Management Association (HFMA) and/or the American College of Healthcare Executives (ACHE)

Provider Operations Consultant Resume Examples & Samples

Prior experience in health care or health plan
Comprehensive knowledge of Microsoft Word and Excel
Strong organizational, interpersonal, communicaiton, & presentation skills
Ability to travel locally (2-3 days/week) & overnight (1-2 nights/month) with no restrictions
Provider relations/network environment experience preferred
Working knowledge of claims

Development Operations Consultant Resume Examples & Samples

Create, deploy and support development, testing and production environments
Create, deploy and support continuous integration pipelines
Build new environments in accordance with business needs
Troubleshoot and investigate issues as they arise
Write maintainable and extensible code to build and manage infrastructure and participate in code reviews
Build systems to automate processes for deployments, testing, monitoring, and management of virtual servers
Release and change management, and incident and problem management both from a technology and process perspective
Proactively identify inefficiencies and develop automated processes to improve resource productivity
Strong background in Linux/Unix Administration
Experience with automation/configuration management using either Puppet, Chef or an equivalent
Experience with continuous delivery tools, such as Bamboo and Jenkins
Experience coding in Java, Perl and/or Python
Knowledge of best practices and IT operations in an always-up, always-available service
Knowledge of best practices related to release management and software configuration management
Experience with physical and virtualized infrastructure
Experience using cloud services would be an advantage but not essential
Experience working within a consulting agency is an asset

Technical Operations Consultant Resume Examples & Samples

Identify and prevent technical issues to maintain performance and availability on behalf of our eCommerce/Retail client systems
Analyze the root cause of all incidents, implement permanent fixes and produce necessary documentation
Manage critical fixes and help architect industry-leading technical solutions
Provide up-front technical guidance for capacity planning, reporting, and software maintenance planning
Participate in the planning and execution of all change management activities and application release cycles through testing and production environments
Participate in performance testing and tuning exercises
Minimum 3-5 years experience working directly with large scale distributed web applications
Experience managing large scale Java or JVM based applications; experience with WebSphere Commerce, Oracle Commerce, Hybris, Play/Scala considered an asset
Experience with a variety of Search based applications and large volume data processing; experience with Endeca, Solr, ElasticSearch, Akka, Cassandra, Redis considered an asset
Experience working with enterprise-level databases, including DB2 and Oracle
Experience with Linux administration and shell scripting
Exceptional problem determination and troubleshooting skills
Hands-on experience with Agile / DevOps using tools including Git, Jenkins, Puppet
Hands-on experience with diagnosing JVM performance and tuning
Hands-on experience analyzing performance data including system logs and application dumps
Hands-on experience with shell scripting and command line operations on Linux and AIX
Comfortable working under the pressures of a rapidly changing, complex environments
Ability to communicate effectively and explain technical concepts to non-technical audiences
Knowledge of best practices related to security, performance, and disaster recovery
Energetic, motivated and decisive individual

Lending Operations Consultant Resume Examples & Samples

Review of all production reports, including but not limited to
Bachelor’s degree or 3+ years of mortgage banking/lending experience
2+ years in writing business requirements
Advanced Excel Skills: Pivot Tables, Lookups
Demonstrated ability to work in a fast-paced environment and easily adapt to change
Demonstrated ability to maintain documentation and corporate records
Ability to build relationships and work successfully with individuals at varying levels and from different areas of the organization by demonstrating respect and professionalism for others

Provider Operations Consultant Resume Examples & Samples

Healthcare experience
Working knowledge of claims processing & payment
Must have good relationship building skills and emotional intelligence with inter disciplinary teams and external partners
Proficient in Excel & Access
Provider relations background
Medicare

Advice Operations Consultant Resume Examples & Samples

A demonstrated understanding of SLAs and consistent achievement of them
Professional telephone manner
Professional written communication skills
Strong decision making, problem solving and negotiation skills
Ability to multi skill across telephone and written enquiries
The ability to facilitate and maintain strong key stakeholder relationships
Intermediate Microsoft Word, Excel, PowerPoint and Outlook
Previous experience in a customer service role
Previous experience in Financial Services industry (preferred)
Previous experience in managing performance effectively (desirable)
Diploma of Financial Services (DFS) (desirable)

Operations Consultant Resume Examples & Samples

Manage all aspects of client engagement from scope definition to delivery
Conduct and interpret market research as part of client projects
Design and implement research methodologies
Concisely summarise the results of analysis undertaken (verbal and written) and draw conclusions as appropriate
Conduct client meetings and influence to ensure engagement and buy in
Leading teams to ensure a high quality deliverable
Involvement in staff training and development
Drive business development and deliver client presentations

Provider Operations Consultant Resume Examples & Samples

Prior experience in a fast paced health care setting
Strong organizational, interpersonal, communication and presentation skills
Excellent relationship building skill
Working knowledge of Medicare
Associates and/or Bachelor’s degree

Service Operations Consultant Resume Examples & Samples

Liaise among dealers, customers and other Caterpillar personnel
Be familiar with the company’s processes, systems and methodologies
Meet expectations to deliver results, consider alternative courses of actions, make timely decisions and communicate effectively
Counsel dealers to develop increased human performance capability
Provide guidance on existing and potential service issues and improvement measures within the industry
Assist dealers on forecasting, strategy planning and customer service techniques
Support rollout of new products (i.e. products, parts, customer service agreements, other service products)
Analyze and communicate marketplace and competitive activity to Caterpillar personnel and dealers
Analyze product application, configuration and utilization that provide the best solution for a customer
Help to promote programs that increase sales while maximizing price realization
Continue to develop required proficiency level in the specified foundation competencies and skills
Understand customer/dealer market and needs and build an understanding of how and why decisions are made within the work group and organization
Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, product support management process improvement, etc
Stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs
5 years prior experience in related field
Demonstrated ability to work on increasingly more complex assignments
6 Sigma Blackbelt
Process Improvement Experience

Operations Consultant Resume Examples & Samples

Work with your team and others in Operations and the Practices to develop global propositions, methodology and practice for outsourcing engagements targeting Broadcasters and Media companies without a network i.e. OTT providers
Responsible for the individual deal P&Ls of the outsource opportunities from SDP1-SDP3
Responsible for the Operational cost analysis of Managed Service opportunities from SDP1-SDP3
Will work closely with Operational Heads of existing sites to create and cost operational models for managed service opportunities
Will endeavor to drive creative operational models for existing and new sites
Work closely with global sales to ensure opportunities are correctly supported and recommend resource requirements
Work closely with potential customers to understand, document and cost customer operational processes
Develop strong customer relationships to support Global Sales activities
Take on role of Operations Lead during an engagement, providing leadership of the overall solution team and being accountable for solutions on all Outsource engagements
Take on role of Operations Lead during a Managed Service engagement on an existing site, being accountable for the operational model on these engagements
Help drive sales and business development on specific customer engagement by recommending scope of delivery and upsell opportunities
Help drive key deals within the respective practice areas
Develop, update and use standard documentation and procedures, questionnaires and templates to further enhance the engagements, cost estimates and risk analysis of the broadcast outsourcing engagements
Ensure use of appropriate communication between practices, sales and Operations
Work collaboratively with the Practices, Innovation and Technology Delivery to recommend areas of technological need that is appropriate to global operation requirements
Support Operations and the other Practice areas with subject matter expertise and costing of services
Support Global MSIP through establishing and maintaining strong Client relationships and ensuring and supporting the internal governance and engagement for the MSIP methodologies
Ensure Global Broadcast and Media regulatory requirements are upheld
Operate in such a way as to share and exploit all lessons learned across the multiple sites and services
Manage the operational services on site during Transition into EBMS and following through with Transformation
Work closely with Head of Global Operations to appoint local Senior Operational Staff
Manage handover to EBMS Head of Global Operations
Work with the wider Ericsson group and regions, providing guidance, support and education around Ericsson Broadcast and Media Services, our activities and strategies

Carehub Operations Consultant Resume Examples & Samples

Interface with Business and IT partners to ensure operational excellence
Lead and participate in Project Meetings to meet the business needs to deliver quality Clinical Products then reporting out to internal and external audiences
Complete and research ad hoc requests to support clinical programs and initiatives
Strong consulting experience
Testing business validation experience

Operations Consultant Resume Examples & Samples

Gain a thorough understanding of new and existing Mutual Fund regulations and assess the impact as it relates to trading and processing, utilizing internal and external resources as appropriate
Bachelor's degree or license in a related field or an equivalent combination of education and work experience
8 years’ experience in financial services
5 years of Mutual Funds experience with a strong understanding of Mutual Funds, products, policies and procedures
Previous experience reviewing and researching regulations
Strong analytic, problem solving and business judgment and organization skills
Series 7 within 6 months of being hired

Operations Consultant Resume Examples & Samples

Manage aspects of client engagement from scope definition to delivery
Develop approaches and plans to deliver necessary change
Support the delivery of change programmes
Capture outcome from engagements in a high quality reports with practical action plans

Lending Operations Consultant Resume Examples & Samples

Initial indexing and review of submitted closed mortgage loan files
Review documentation to verify they meet Correspondent minimum submission requirement
Regulatory compliance testing
Ability to understand and adhere to regulatory compliance guidelines
Submission of files into Underwriting
Ability to determine what documents will satisfy a condition
Communicate missing items to Correspondent
Employee must demonstrate an understanding of the sensitive and confidential nature of the information they work with and adhere to professional ethical standards
Mortgage processing experience preferred
Correspondent Lending Experience
Proficiency in Microsoft Office suite including excel
Good understanding of all mortgage related regulatory compliance requirements
Ability to analyze mortgage loan related documents
Ability to work efficiently under time constraints and pressure
Excellent Customer Service and Communication Skills

Implementations Operations Consultant Resume Examples & Samples

Assess each client’s nightly, monthly and quarterly processing schedule to assist the client in creating a processing schedule in the DNA system assuring same or similar functionality of client’s prior system
Assists the client to define proper institution parameter and system settings, including but not limited to statement processing and basic notices
Responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces
Direct responsibility for planning, analysis, troubleshooting and re-enforcing client training
Two to four years of experience working in an operations center at a bank or credit union including both front and back office environments
Ability to work independently and within a team environment
Ability to travel up to 50%, within US and Canada and also internationally

Operations Consultant Resume Examples & Samples

Packaging and communicating conceptual foundations of new and existing: models, model specifications, underlying assumptions, limitations, variable selection, underlying data, developmental evidence, and documentation
Assessing quality of model outputs through back testing against realized outcomes, benchmarking against alternative models and other relevant tests
Aligning the mechanics of implementation with LOB tactical execution timelines and strategic development
Translating theory to practice and operationalizing sound methodologies in imperfect environments
Master's degree in Statistics, Mathematics, Finance, Engineering, Physics, Economics or related field
Functional experience with relevant statistical methods, hypothesis testing, and advanced machine learning (specifically artificial neural networks)
Data development experience with: Oracle, Hadoop, Teradata, and SQL Server
Strong knowledge of risk management principles
Deep understanding and knowledge of model performance measures
Minimum 5 years of experience in computational, engineering or scientific research or development roles
Minimum 5 years of programming experience using SAS
Experience in forecasting or quant group in a bank, financial institution or vendor
Ability to produce high quality technical documentation.

Senior Operations Consultant Resume Examples & Samples

Strong business acumen across Wholesale Credit operational functions
Experience designing and building forecasting and/or capacity planning models
Ability to effectively develop and communicate an “executive level message” leveraging relevant business data
Highly organized with ability to manage deliverables on multiple projects and priorities simultaneously

Gwim Operations Consultant Resume Examples & Samples

Conduct proactive consulting calls with clients on technical issues. A significant number of these calls are with “challenging” clients who have a history of servicing issues, and often the interaction is with higher level contacts within the organization than the day to day contact
Conducting Nondiscrimination testing for selected clients. Entails becoming familiar with in-house nondiscrimination testing systems, as well as in depth knowledge of applicable laws and regulations
Resolving technical issues. Improves client experience and minimizes exposure through timely responses to requests for assistance and resolution of servicing problems
Training. Conducts training seminars for the firm and branch office staff on topics that affect all aspects of retirement plan servicing
Special Projects. Manages a variety of projects that enhance the quality of service provided to our clients
Support the Compliance Teams, Client Services, Outbound and Inbound processing teams by providing answers to technical questions, participating on client calls, reviewing NonDiscrimination Tests, Forms 5500 and 8955-SSA, and answering questions regarding Plan Documents
Participate in weekly meetings including Regulatory, special project, communications and staff meetings
6 – 10 years experience in the Compliance industry
401k and Trust Operation knowledge is required
Excellent Oral and Written Communication Skills
Working knowledge of Sungard’s Relius Administration software
ASPPA Designation or similar industry certification preferred
JD preferred

Operations Consultant Resume Examples & Samples

2 or more years experience with mortgage document execution
Mortgage origination or servicing knowledge
Ability to effectively juggle multiple high priority activities concurrently
Intermediate Skills with MS Office Suite: Word, Excel and SharePoint
Analytical skill with background in reading code
Working knowledge of MISMO guidelines

Senior Operations Consultant Resume Examples & Samples

Proficient computer skills, including Windows, Word and Outlook
Advanced Excel skills, including V-lookups, Pivot Tables, Use of Function Formulas, Macros and use of charts and tables
Must have the ability to work well in a high volume production environment and meet established goals
Must have the ability to multitask with attention to detail and accuracy
Must have the ability to work well with others and follow directions
Effective problem solving skills
Business Intelligence (Microstrategy Developer) and Database Programming Knowledge (SQL)
Skilled in conducting in-depth data mining / data analysis
Bachelor degree or equivalent preferred

Senior Operations Consultant Resume Examples & Samples

Serves as first point of contact between the firm and regulatory agencies as well as an industry expert with regards to regulations
Gains a thorough understanding of new regulations and assess its impact utilizing internal and external resources as appropriate
Prepare and deliver written and oral presentations to Firm wide project stakeholders related to projects/updates
Manages vendor relationships focusing on all strategic initiatives, notices and changes communicated by the vendor in order to understand the scope and make appropriate recommendations
Monitors vendor service level agreements and holds them accountable
Serve as a liaison between Operations and other business units when solving issues
Drives execution against project plans and goals
Reviews regulatory rules that affect Operations and directs the creation of documents by functional area that correspond to procedures that would be impacted by the specific regulations
Actively collaborates with various regulatory working groups (SIFMA)
Identifies trending information and reports those changes/concerns/topics related to trends to the appropriate management team(s)
Provides appropriate management team(s) with written reports detailing trends as they occur
Participates in documentation review of procedures by reviewing for gaps/risks and make recommendations to management team to ensure gaps are covered and risk minimized
Creates process maps of departmental processes and system workflow to help explain the flow and educate associates
Directs Users Acceptance Testing (UAT) and make recommendations at decision points
Special projects as assigned
Functional, operational and technical requirements of all systems used in Operations
Principles of banking, finance and securities industry operations
Investment concepts, practices and procedures used in the securities industry
Representing stakeholders on project teams and problem solving with large, complex cross-functional systems and processes
Problem solving and business judgment and organization skills
Preparing reports, summaries and other written communications
Translating broad concepts into specific action and related success measures
Using required software applications
Attend to detail while maintaining big picture orientation
Solve complex problems
Coach and mentor others
Incorporate needs, wants and goals from different business unit perspectives into operational processes
Bachelor's degree in a related field or an equivalent combination of education and work experience
Will typically have a minimum of ten (10) years of relevant experience in financial services
Project work and business analysis/process improvement within financial services industry highly preferred

Lending Operations Consultant Resume Examples & Samples

Build and maintain relationship with custodian to deliver, release and ship collateral documents
Handle mortgage related tasks around reconciling and monitoring data accuracy on Mortgage Electronic Registration Systems (MERS)
1 to 2 years of related work experience
Good understanding of mortgage products/documents and processes
Knowledge and experience of collateral files and clearing of collateral files
Excellent time management and multitasking skills
Proficient with Microsoft Office (Excel, Word, PowerPoint and Access)

Operations Consultant Resume Examples & Samples

Operating their work area in full compliance with local EHS legislation and codes
Understanding the EHS aspects and hazards of their work area and managing them to acceptable levels of risk or impact
Reporting, investigating and promptly addressing substandard acts and conditions
Effectively implement the facility EHS Management System
Ensuring that business activities support the facility EHS policy and the K-C Corporate OS&H and Environmental policies
Operating the Logistics area in full compliance with local EHS legislation and codes
Identifying EHS aspects and hazards and managing them to acceptable levels of risk or impact
Driving the setting of EHS objectives and evaluating the effectiveness of the facility EHS Management System
Coordinating resource support for 4 converting lines. This involves coordinating engineering support (mechanical, electrical, process), coordinating maintenance/operator support as well as providing operations expertise
Identify improvement areas and use Lean and OPEX tools to improve converting lines’ operation in order to support key business objectives. These objectives should be well understood by Operations staff, Operator leadership and Maintenance leadership
Participate in periodic team reviews covering status versus objectives, strategies, action plans, maintenance activities and resource needs
Develop and/or implement visual management, standard work, and leader standard work and other department programs/procedures such as centerline projects, training programs, housekeeping policies, etc. to deliver our Safety, Quality, Delivery, Cost and People Results
Provide leadership to improve department housekeeping to reflect credit on the department and help promote safety and quality
Manage several of the Converting Department administrative tasks such as yellow material runs, Qhold disposition of wadding and finishing supplies, validate and correct Pims and MIDAS data, ensure visual management is up to date and that trigger points enable problem solving
Support KC global and KC NMC leadership by actively displaying organizational sensitivity on corporate or management decisions and willingly adopting and advancing corporate initiatives
Work within and coach less experienced team members on internal control policies and procedures, OPEX and Lean tools
Communicating fully with supervisors, subordinates and others who have a need to know. Be informative, communicating in a way that is timely, complete, accurate and in a responsive manner

Product Operations Consultant Resume Examples & Samples

Leverages familiarity with and utilizes available current data sources/tools and measurement processes to design, create and maintain analytical support for state product teams with an appreciation for state-specific nuances
3-5 years of related experience; college degree preferred
Strong proficiency in Microsoft Office suite
High-level organizational and project management skills in order to handle multiple concurrent assignments in a timely manner and to monitor processes throughout a team or department
Strong decision-making and problem- solving skills
Strong attention to detail; can analyze data and review analysis from others and identify and resolve data issues of basic to moderate complexity

Operations Consultant Resume Examples & Samples

Provides high level of operational expertise through analysis and interpretation of data gathered for decision support. Gather and challenge assumptions from various multi-disciplinary teams, develop operational reports, and assist in preparation and presentation of business plans
Collaborates with system and/or entity level resources in the development, planning, training and implementation of operational applications and processes to achieve entity and/or system goals and objectives
Initiates and directs the identification and implementation of operating improvements and efficiencies by identifying important trends and variances through the review of management reports and operational analysis. May serve as Business Unit COO
Facilitates the integration of operational and business standards into work process, cultural changes and systems implementation in support of achieving organizational goals. As assigned, works on system-wide organizational performance, productivity and staffing model initiatives that have a direct effect on operations
Monitors and measures the qualitative and quantitative improvements achieved through the project(s) to support realization of benefits at the system and/or entity level, including process improvement outcome analysis, return on investment, issues tracking and resolution
Oversees the development of training materials, coordinates and conducts formal and informal on-site application system education and provides support for the use of these systems and redesigned work processes. Identifies training and support needs, assesses tools and assists in the development of materials to effectively implement and support projects and related processes. Directs, schedules and delivers training; maintains and updates all training materials as upgrades occur
Acts as a technical and procedural knowledge resource for operational leadersand triages operational issues

Operations Consultant Lean Operations Excellence Resume Examples & Samples

Mentors and coaches leaders at all levels to drive lean thinking into all aspects of operations
Teaches leads, demonstrates and helps assigned leaders build Lean Management Systems, (LMS) including tracking and auditing. Actively encourages Gemba management by participating in and coaching leaders to do leader Gemba rounding and layered audits
Teaches most Operations Excellence and continuous improvement courses, coaching students to complete their course deliverables. Helps develop educational curriculum to train personnel on the use of specific process improvement and quality management tools and techniques. May assist in conducting additional sessions in support of the management development program of the sites
Acts as project leader, coordinating and facilitating the work of a project team and providing technical support, including collection and analysis of data and documentation of results. Develops project approaches and prepares detailed work plans for the successful and timely completion of projects. Conducts research and other preparatory activity prior to initiation of projects to ensure best approaches and solutions to problems. Reviews and coordinates team member work plans. Informs manager of project status
Provides decision support to administration, department directors, and managers to support planning and operational decisions. Optimize and improve reports by determining the customer's needs and by collecting, organizing, and analyzing data. Utilizes and maintains various data applications including spreadsheet, database, report writer, graphic, and statistic packages
Assists in analysis and lean layout workshops for facility needs to include workflow analysis, space programming and functional layout design. May apply simulation technology to the process
Utilizes a systems approach to conduct operational analyses of organizational or departmental systems and processes, applying various industrial engineering techniques. Consults with management and/or team to design and implement operational improvement strategies and monitors effectiveness
Maintains regular communication with management to identify and plan for upcoming organizational changes impacting operational efficiency
Demonstrated self-direction and results orientation
Excellent analytical and problem solving skills applying advanced techniques
Consulting and/or project management experience
Formal 3+ day lean or six sigma training and 12+ successful projects with documented successes
Ability to conduct professional presentations for executive level audiences
Ability to prioritize, plan and execute
Software
Politically sensitive to the dynamic interplay that occurs between systems and sites
Willing to travel 20-60% of the time (local travel)

Business Operations Consultant Resume Examples & Samples

Enable and support sales and marketing business processes
Define operational models for our clients with standard operating procedures, governance criteria, roles and responsibilitie
Lead major process enablement and re-engineering initiatives
Manage large teams across offices and coordinate multiple work streams to produce high-quality results
Provide thought leadership and innovation, advising internal groups and leading initiatives on business operations excellence
Manage client relationships to ensure long-term strategic partnerships
Work on multiple client engagements, strengthening analytic and project management skills
MBA degree and bachelor's/ master's degree in technology or engineering, MIS, operations management, computer science or related academic program, plus 3-5 years of prior project management experience in technology or operations. In lieu of an MBA degree, 6-10 years of relevant work experience may substitute
Team orientation and leadership experience
Process management and improvement focus
Strong work ethic and personal initiative
Structured problem solving skills
Ability to lead large engagements
Ability to work in global cross office teams
Mastery of Lean Six Sigma principles (Black Belt certification preferred)

Senior Operations Consultant Resume Examples & Samples

Position will interact with, and represent the team to a wide range of leaders and business partners across and outside of CFS&O
Strong ability to establish relationships, influence and lead diverse groups in order to achieve optimal results
Ability to navigate enterprise, research and resource information across the bank
Ability to quickly learn new subject matter
Demonstrated ability to drive process improvement and adapt quickly to new demands
Strong written & oral communication skills; able to target messaging to different audiences, deliver effective presentations, facilitate meetings & Executive level communications
Advanced proficiency or certification in various MS tools including Excel, Access, PowerPoint, Visio and SharePoint 2010. MS SharePoint Web Development highly desired
Six Sigma Green Belt Certified
3 years of Project/Program management experience
Preferred Assignment Location – Charlotte (Jacksonville or Dallas will also be considered)

Operations Consultant Resume Examples & Samples

Leads or supports regular strategic and/or high-level tactical discussions with the client to review the use of the application and to design methods for optimizing the use of application
Keeps abreast of product functionality, roadmap, and trends in the industry and advises clients accordingly. Serves as a bridge between Fieldglass services and the client
Understands and communicates client support decisions
Uses the knowledge achieved by solving a business problem within one client case to help achieve solutions in other client cases
Serves as a client and application subject matter expert (SME) in the management and execution of project tasks. Encourages client to efficiently use the application and effectively markets new functionality
Approves any change to existing client designs or configurations
Manages client enhancements by evaluating the request, understanding the gravity and impact to client’s overall goals and relationship health, and working collaboratively with Product Development
Determines solutions for closing any gaps between the request and the ability to deliver. Shepherds accepted requests through the product development lifecycle, and manages client expectations for requests that cannot immediately be addressed within the application
Serves as a client advocate to ensure that accepted requests aren’t diluted down, and works collaboratively to determine the possibilities for fitting requests into the release planning and testing cycle
Leads or monitors multiple client projects of moderate scope including expansions, implementations, integrations, and enhancements
Completes scoping documents in order to identify key drivers of time and cost
Submits documents to or serves as an assessor to determine client commitment level, budget, and statement of work
Coordinates resources and answers questions from other FG staff regarding client background, decision makers, and design

Professional Services Business Operations Consultant Resume Examples & Samples

Project Accounting
Manage sub-contractor costs and payments against statement of work
Manage charges to/from other NCR offices. Journal entries
Follow contracts to ensure that all revenues due to PS are received, maximize PS revenue
Track project costs, revenues, and target margins
Initiate customer billings via PSA and ensure billing is done appropriately; Make appropriate accounting entries
Financial/ Business Management of PS practice using data analytics and KPIs
Manage and Direct Revenue forecast through proactive Project Progress & Milestone Reviews
Serve as Subject Matter Expert for Professional Services Automation tool
Set up projects in PSA; Create project budgets and amend where necessary
Follow up to ensure Timesheets are processed and approved accurately and on a timely basis
Set up new employees in PSA and provide training on the system
Provide coaching to Project Managers in understanding NCR project accounting and to use this to manage their projects
Closing projects and engagements when complete; Yearly maintenance
Provide Professional Services expertise/analysis to PS management
Recommend and implement corrective actions to improve results
Analyze PS business and evaluate metrics, identify opportunities and actions for improvement
Conduct monthly Region reviews
Share PS expertise/analysis in the form of operational reviews and audits, as well as process review and audits for compliance
Use EDW PS Universe to create ad-hoc reports; Mentor others
Mentor/assist Professional Services management implement the PS Business Model
Develop and deploy global processes, systems, tools, and metrics to facilitate management of PS resources
Train PS management on new responsibilities related to management of PS resources and standard PS operating practices

Benefit Operations Consultant Resume Examples & Samples

Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants
Process Recommendations: Determines process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes
May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks
Shares accountability for realization of results with process owners and may present recommendations to stakeholders and process owners
Health care or insurance experience preferred

Technology Service Operations Consultant Resume Examples & Samples

Establish and Maintain IT Change Management processes to eliminate unplanned IT Service interruptions while maintaining efficiency
Establish key Technology area relationships, providing an avenue to assess and recommend Enhancements to the Change Management Process so as to facilitate controlled introduction of Technology Changes
Understand Enterprise Risk as it pertains to Technology Changes and how to measure, quantify, describe, mitigate and eliminate risks
Ensure that Change Management processes are monitored for efficacy and efficiency
Partner with the Technology area leaders to resolve Change Management Process issues while maintaining perseverance with respect to the main goal: eliminate unplanned outages
Drive and complete Change Management initiatives with little to no supervision. Be able to work at a Consultant level, asking the right questions and anticipating the next need
Create testing procedures, requirements, documents and evaluation methods using Microsoft Office applications including Word, Excel, PowerPoint, Visio and Access. Be able to utilize pivot tables for data and trend analysis
Bachelor’s Degree in Computer Science, Information Technology, Healthcare Management, or related field
Broad IT Process Improvement experience, preferably in a large corporate environment
Good communication skills, both written and oral
Good Problem Solving skills and Root Cause Identification from a process perspective
Six Sigma Certification

Operations Consultant Resume Examples & Samples

Implement strategic plans and financial reporting
Support the achievement of business goals by working on more complex activities or projects with others within the unit and with partners
Lead projects and coordinate resources
Participate in management meetings/conference calls
Build and maintain relationship with key business partners
Solid understanding of the Fixed Asset process
Support a deadline driven environment
Participate in projects and process improvement initiatives
Bachelor's degree, in accounting or finance or equivalent work experience
2 to 4 years of accounting or financial analysis work experience
Strong communication, organization, presentation, analytical and leadership skills
Analytical Abilities / Financial Acumen - Systematic application of a combination of inductive and deductive reasoning to examine information, interpret results and arrive at well-founded logical conclusions
Builds Partnerships - Builds broad-based business relationships across the organization. Skillfully influences peers and colleagues to promote and sell ideas. Proactively surfaces and resolves conflicts
Understanding of accounting and fixed assets
Strong excel skills
Highly organized and attention to detail and focus on quality
Experience using Oracle and SAP eLedger
Familiarity with the Oracle system
SAP/eLedger experience
Understanding of Ariba
Strong business and financial acumen
People Management/Supervisory Experience preferred
Fluent in Japanese, written and verbal

Service Operations Consultant Resume Examples & Samples

Associate’s or Bachelor’s Degree in Administration or 3 to 5 years’ experience in the Health Care Industry
Experience within the health service or health care industry; and / or service operations
Experience handling providers issues and matters
Strong verbal and written communication skills in Spanish
Basic/Intermediate communication in English - It is not required to be fully bilingual but must understand basic English because our systems and trainings are mostly in English
Ability to meet performance metrics
Able to manage time, work with minimum supervision and meet deadlines
Customer focused and people oriented including but not limited to managing difficult clients
Proficient in Office
Computer oriented
Experience with Accelehealth, CCP2, PMHS, and CAS including claims system
Knowledge in claims, including CDT Codes, ICD-9, CPT codes, editing rules, billing practices, among others

Financial Operations Consultant Resume Examples & Samples

Assist in successfully rolling out the NetSuite ERP, a business critical systems/tool by
5+ years of expert experience in Finance and Accounting
ERP (Enterprise Resource Planning) tool implementation experience
Attention to detail, hyper-organized
Strong communication skills, interacting with a variety of people across the agency: Project Management, Information Technology, Resource Management, and 3rd Party ERP Vendor
Adept within Office suite with emphasis on Excel and PowerPoint
Agency and operations experience is preferred

Operations Consultant Resume Examples & Samples

Knowledge of UN accounting, transaction processes (including knowledge of ATLAS and IPSAS) and internal control objectives
Knowledge of risk assessment and management concepts
Prior relevant work experience with UN Women / UNDP is a plus
Demonstrated leadership, problem solving and strong verbal and written communication skills
Demonstrated ability to develop and maintain good working relationships and communicate constructively with different levels of management and staff
Ability to work in a complex group environment and understand the local context / UN practice in the country
Self-motivated with excellent time management and organizational skills
Ability to maintain strict confidentiality when working with personal staff member issues
Proficiency in MS office and database applications
Minimum of five years’ experience providing similar support in Operations
Practical Experience in performing pre-audit assessments
Experience in reviewing, analyzing, validating and reconciling financial/accounting information

Financial Operations Consultant Resume Examples & Samples

Requires a BS/BA in finance, accounting or business administration; 3-5 years experience in a finance/health insurance field capacity; prior experience with relational databases, mainframe and client server report writers; or any combination of education and experience which would provide an equivalent background
MBA, CPA, CMA, CFA or applicable professional designation preferred
Experience testing automated processes is preferred
Strong proficiency with Microsoft Excel is a must
Experience using query tools to search, summarize and extract data from database application files preferred
Knowledge/experience with MS Access and Visio desired
Claim processing experience is preferred
Ability to problem solve and think creatively in order to design control points into automated processes

Business Operations Consultant Resume Examples & Samples

Investigate and respond to customer queries via telephone and email
Cashing out existing customers’ cash passports and closing their accounts
Providing support regarding transaction queries and system errors to our network
Process and amending large amounts of e-payments daily
Communicating with finance teams to ensure payments and accounts are up to date
Working in a busy team based environment

Marketing Operations Consultant Resume Examples & Samples

At least 5 years of ad agency experience; preferred account management experience
Previous experience leading teams
Clear understanding of Lilly policies, CIQ procedures and Job Aids, and Regulatory environment with the ability to answer questions from cross-functional business partners
Ability to successfully manage complex projects involving multiple stakeholders and interdependencies
Ability to coordinate and build relationships cross-functionally (marketing, medical, legal, regulatory, health outcomes, senior leaders, etc.)
Six sigma training and/or relevant process improvement experience
Knowledge and demonstration of good communication practices and tools/technology
Project management experience including demonstrated ability to coordinate detailed timelines and projects
Ability to make trade-offs and to prioritize
Relationship builder and collaborator

Operations Consultant Resume Examples & Samples

Team up with the best people on the most challenging Financial Services programmes
Share knowledge with people known for their world-class expertise and insight
Work with global clients, locally and internationally
Be exposed to different business cultures in high-performing teams
Help shape the future of financial services
Develop an international network of colleagues and clients that will last a lifetime
Understanding of front and back office functions and processes
Experience in one or more of the following areas is essential
Business Requirements Definition - Functional Requirements Definition, Use Case Definition, Business Analysis
Business Case Design – Cost / Benefit Analysis, Numeric Analysis, Scenario Analysis
Business degree, at 2:1 or better
Extensive Operational experience

Operations Consultant Resume Examples & Samples

Enterprise- wide change as a result of market and distribution channel changes
Front office operating model development to capitalise revenue enhancement opportunities
Strategy development including channel and distribution strategy
Operating Model Design - Target Operating Model, Organisational Design, Functional Architecture, Locational Model, Application Architecture, Sourcing Models, Onshoring / Offshoring, Industry Utility Models, Operational risk and control frameworks
Customer analysis, segmentation and proposition development
Customer Relationship Management
Qualifications

TCE Operations Consultant Resume Examples & Samples

Project administration for project creation and project time and revenue forecasting
Liaison with partner suppliers to provide time forecasting and timesheets/expenses
Generate and distribute regular and ad hoc reports and presentations
Manipulate existing reports to isolate specific data elements that are needed to solve stated problems
Become familiar with the structure of the FICO EMEA TCE business, by client, product, project, etc
Work with leaders of the TCE business practices for the purpose of project revenue forecasting, expense management, deal reviews, etc
Conducts special projects at the direction of the Director of TCE Operations
Ability to attend to detail
Ability to disagree respectfully and articulate views concisely
A team player who expects to do his / her part
Basic understanding of accounting principles
College or University educated

Business Operations Consultant Resume Examples & Samples

Leads the development of operational measurements. Provides consultative assistance to business management through data analysis and reporting
Supports operational management in the development and analysis of key metrics and statistics to optimize efficiency of operational resources
Prepares reports and conducts trending analysis/root cause analysis. Analyzes processes and makes recommendations for improvement. Drives initiatives in support of the approved recommendations
Participates in strategic discussions and represents business operations in strategic initiatives, providing the necessary input and analytics around business intelligence
Provide business case review and preparation support as needed
Demonstrates strong organizational and analytical skills with ability to move quickly from insight to action
Strong ability to collaborate in a matrixed team environment
Financial and analytical ability
Executive presence, with strong verbal and written communication skills
Knowledge of job associated databases, software, and/or documentation

Financial Operations Consultant Resume Examples & Samples

Develops and maintains VZT & VZW Methods and Procedure documentation
Receives general guidance for the accomplishment of short to medium term goals and operating objectives
Plans and executes work. Exerts significant latitude in determining objectives of assignment
Act as VZT Finals process support liaison to Customer Financial Services and all Sales Channels
Audits, analyzes, and measures processes to ensure compliance with internal policies and controls are met
Collects and analyzes VZT & VZW data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies
Reports and analyzes VZT & VZW metrics to evaluate financial controls relating to VZT & VZW Recovery Management
Develops VZT and VZW business requirements and benefits for strategic project BRD/RT
Investigates and resolves high level customer escalations; root cause analysis and corrective action

Service Operations Consultant Resume Examples & Samples

Contribute to the identification, analysis and resolution of service needs and problems in assigned disciple/district
Perform complex analysis work, identify and resolve problems that are either tactical or strategic in nature
Develop and meet expectations; deliver results, consider and recommend alternative courses of actions, make timely decisions and develop greater communication skills
Assist dealers in business planning
Counsel dealers on facilities, tooling, systems and on effectiveness of meeting expected business results
Counsel dealers to develop increased human performance capability (i.e. identify performance gap solutions)
Advise on existing and potential customer service issues and improvement measures (i.e. recommend ways to enhance customer satisfaction through training, financial/insurance services, customer support agreements, etc.)
Consult with dealers on process improvement methods and assist with process evaluation
Understand and keep current on customer/dealer market and needs and understand how and why decisions are made within their work group and organization
Apply knowledge of products, technology, industry, and product support, in support of Caterpillar, dealer and customer expectations and needs
Provide direction and guidance to regional peers and district reps
3 to 5 years prior experience in field assignments
Demonstrated ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers
Demonstrated ability to work on increasingly more complex assignments and provide direction to lower level reps on project assignments
Experience and familiarity with 6 Sigma, Repair Process, 5S, Facility Planning and Design, Service Shop Tooling, Customer Relationship Management

Operations Consultant Resume Examples & Samples

Bachelor’s degree in accounting, finance or economics preferred or 4- 7 years’ experience in financial services/securities processing
Proficient in Microsoft Office, specifically, Excel, Word, PowerPoint, Visio and Outlook
Proficient in FTS applications

Utilities Customer Operations Consultant Resume Examples & Samples

Customer Strategy and Customer Experience: Segmentation, customer strategy and proposition development, channel strategy, customer journey improvement
Customer Data Analytics
Customer Operations Transformation: Operational effectiveness, contact centre improvement / transformation, digital channel management, people and operating model change, analytics driven insight development, process improvement
Knowledge of emerging digital technologies and their impact on service and sales strategies
Lean SixSigma skills
Initiative identification, technology roadmap development, product selection, Data, Analytics, Channel Management, CRM and other systems delivery
Experience of delivering improvements to Customer Services organisations (e.g. Improved Customer satisfaction, reduced cost to serve, increased market share, reduction in customer churn, increase in sales)
You will have a good understanding of the Utilities market and how the various market participants interact through the industry
Significant expertise in one or more aspects of the Customer domain (as listed above) and the ability to credibly advise clients and lead projects in that area
Understand best practices of key customer KPIs for service and sales function of an organisation
Understand levers of high performing customer service organisations and set up a process of monitoring and tracking benefits
Translate customer insights into tangible actions aligned to specific business issues
Experience of leading teams through challenging projects
Insight into Utility Retail customer operations and Utility Retail customer propositions
Deep analytical capability
Structured and innovative problem-solving
Business development skills

Analytics Operations Consultant Resume Examples & Samples

Working with various of industries
Responsible to define and develop forecasting models - to empower the organization to make informed decisions. Develop and maintain analytical models via R, Python, SAS (or similar)
Design and develop re-use-able analytical models and data driven assets in support of our analytical service offerings
Develop innovative thought leadership and contribute to the creation of points of view on re-usable models by industry solution
Interface with clients to understand engineering aspects of complex equipment and equipment history to create predictive models
Work with a team and consultant/manager
Minimum bachelor's degree from an university of repute
Excellent English communication skills (written & spoken)
4+ years of overall experience within industry or consulting (preferred) with an international exposure
Delivering business value by applying quantitative models in the Operations field
Defining and developing forecasting models
Strong analytical and problem solving skills is necessary
Experience in data extraction, manipulation and reporting capabilities, strong analytical and modeling skills
Deep knowledge of analytical tools like R, Python or SAS
Strong ability to place quantitative analysis in the context of business processes
Possesses excellent communication (written and oral) skills and excellent presentation skills
Comfortable functioning in a broadly positioned and highly diverse consulting firm
Excellent team work and ability to work in distributed delivery environment
Skilled in using MS Excel and MS PowerPoint
Mathematics/ Statistics/ Econometrics/ Computer Science background
MSc in statistics/econometrics or related field
Good level of the other foreign language (German/ French/ Italian/ Spanish etc) would be an asset
Other tools like Cognos, SPSS, KXEN, Hadoop, QlikView and other data management tools will be an asset
Knowledge of SQL or other DBMS is preferred

Senior Laboratory Operations Consultant Resume Examples & Samples

Laboratory Operations and Management – Experience in monitoring and maintaining balanced workload functional areas during peak and slack periods. Proven ability to drive results and develop plans and strategies to address challenges and opportunities and manage change. Experience in the acquisition, qualification, and coordination of service of laboratory instrumentation
Analytical techniques - Develop and analyze analytical data sets, creating meaningful visualizations. Experience in developing and applying advanced statistical methods and techniques including hypothesis testing, pattern discovery, regression, cluster analysis, forecasting, classification, and optimization
5-7 years’ experience working as a Laboratory Operations Specialist or Manager; preferably within a regulated pharmaceutical laboratory environment
2+ years’ experience working with relational databases and at least one business analytics or data visualization tool
Demonstrated business acumen; ability to listen and understand client requirements
Demonstrated ability to multitask and work on multiple projects concurrently
Ability/experience to work across different countries and cultures would be a clear advantage

Production Systems Maintenance Operations Consultant Resume Examples & Samples

Direct Experience with at least one of the following: mainframe applications, relational databases, web services
Understands how data flows through systems
Experience in a Productions Systems Management role with equivalent development or IT-Business relationship experience
Experience in leading small efforts across teams
Experience working with data across applications
Experience with Production Systems Management

Service Operations Consultant Resume Examples & Samples

Conducts dealer enrollment meetings to achieve assigned objectives
Facilitates Express Service business planning sessions for Nissan dealers participating in the Express Service initiative
Implements Express Service processes at selected Nissan / Infiniti dealerships including sustainment contacts to achieve assigned KPI’s
Process implementation is achieved through in-dealership consulting and training of the following activities; conducts an assessment of the dealerships current state of express service readiness, develops agreed upon action plans to implement required changes, trains appropriate dealership staff on new express service processes including a service selling system of needed vehicle repairs, customizes a service introduction process that is agreed to and approved by dealership executive management, develops monthly marketing plans to further increase consumer awareness of the dealership’s express service operations
Leads ongoing dealership countermeasures to achieve business plan objectives as needed to achieve operational Express Service KPI's
Conducts annual certification visits to determine the certification status of participating dealerships
Develops dealership specific training plans to improve skillsets of fixed operations personnel
Maintains ongoing sustainment contacts in support of both Express Service and Project SX improvement activities
Facilitate regional fixed operations improvement meetings with dealership management, including the development of training materials
Partners with regional management, FOM’s and DOM’s, on Express Service related dealership action plans
Responsible for achieving incremental growth in service retention through improved dealership fixed operations processes
3+ years dealer contact, preferably related to parts and service; prior work may be a combination within a dealership, region, headquarters, or manufacturing facility

Business Operations Consultant Resume Examples & Samples

Bachelor’s Degree in Accounting, Finance, or other related Business discipline
Self-starter with strong teaming skills and ability to develop relationships with key stakeholders across functional areas that have access to information needed for pricing analytics
Excellent oral and written communication and presentation skills at all levels of the organization senior management, team members, peers, and partners
Highly proficient in Microsoft applications (Excel, PowerPoint, Word)
Ability to work with highly confidential information
Master’s Degree (MBA) preferred
Preferred strong knowledge of NCR systems (EDW, HFM)

Franchise Operations Consultant Resume Examples & Samples

Provides leadership for each Franchise organization in the market to ensure customer satisfaction
Leads the way by working with each area Manager in the market to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times
Partners with each Franchisee in the market to build sales over last year’s sales achievement
Accountable for coaching and training various levels of Management for operational excellence, supports national training initiatives
Absolutely uncompromising execution of the highest standards of OSHA, local health and safety codes, and company safety and security policy
Leads recognition and motivation efforts throughout the market
Resolution oriented in all Employee Relations (ER) activities; provides needed ER assistance to managers; is proactive in addressing ER needs in the market

Fixed Operations Consultant Resume Examples & Samples

Perform loss control assessments and activities
Serve as subject matter expert for all Fixed Operations Consulting Servcing programs
Implement, support, and track progress of Fixed Operations Consulting programs throughout sales area
Identify new Fixed Operations Consulting sales opportunities and implement a marketing plan for the sales area
Liaise with the sales department to win new business and increase sales
Complete profitability analysis of dealership fixed operations, and execute solutions relative to identified opportunities
Interact with approved vendors to assist with marketing, implementation, execution and support of various service drive tools/programs
Assist with and execute other operational activities as assigned by manager such as project work and training
Support enrollment of Ally Premier Protection within the marketplace
Proven work experience in franchised dealership Fixed Operations and/or Service management
Experience in analysis and diagnosis of dealership operating statements preferred
Ability to grasp customers' needs and provide solutions
Experience working with Salesforce.com or similar CRM helpful
Self-motivated, driven and able to work independently
Expert in loss control; pattern/trend recognition, industry best practices, policies and procedures
Computer use competency/proficiency in MS Office programs

Senior Operations Consultant Undp / Bpps Resume Examples & Samples

Provide assistance in reviewing and managing project documents posted by Country Offices in the Project Document Centre
Review, enhance and improve project related data fields
Advise country offices and headquartersbureaux on project data quality improvements
Provide support in the development of transparency related organization-wide training and communications material
Advise on open.undp.org portal enhancements and test project portal service to report bugs and possible inconsistencies
Guide country offices (COs) and headquarters units on geographic data entry with the aim of capturing location details for all UNDP active development projects; and
Attend to all transparency/IATI related queries
Monitor data quality and advice on data quality improvements
Implementing system requirements to enable fund traceability in UNDP published IATI data
Ensure UNDP data publication is updated with latest IATI Standard and the publication format (XML) is fully compliant with the latest schema
Review 2017 Aid Transparency Index methodology and prepare UNDP for the assessment
Manage geolocation database and coordinate with COs in data collection
Maintenance and improvements to the GitHub repository
Participation in the Open Aid Partnership with the World Bank
Propose and test enhancements to the open.undp.org portal
Liaise with “Publish What You Fund” (PWYF) in 2017 transparency index assessment and review the tracker and survey results to confirm the accuracy of results for UNDP
Work closely with OIMT in automating the IATI data publication process
Meet UNDP’s IATI implementation Schedule commitments for 2016 and report progress through 2017; and
Prepare capital spend criteria for public disclosure and work with OFRM and OIST to collect data from COs. Provide support to transparency related training plans
10 years of experience in operations and data & knowledge management
Demonstrated knowledge and experience with the International Aid Transparency Initiative is required
Demonstrated experience with PeopleSoft ERP systems is required
Previous experience dealing with complex tasks involving IATI and PeopleSoft, including excellent attention to detail, and client service experience is required
Experience with UNDP financial management systems is a distinct advantage
Previous experience in technology services including Jekyll and Github, testing, online geographic tools and web data related tools
Strong knowledge of project management – PRINCE II is an asset
Previous experience in UN or other related international organizations
Demonstrated experience in entering and reviewing data and following routines quickly and accurately
Ability to analyses problems and present clear options for solution and
Familiarity with open data and transparency polices and/or familiarity with mapping and geocoding experience is an asset
Only those candidates who meet the minimum level of education and relevant years of experience requirements as well as the mandatory/required will be longlisted and considered for the technical evaluation. The technical evaluation will include a desk review and an interview

Consumer Operations Consultant Resume Examples & Samples

Bachelor’s degree in Engineering (advanced degree preferred)
3 years+ of front-line experience with a focus in at least one of the following areas: consumer planning, consumer operations management, performance improvement, and/or operations support functions
Experience in leading large implementation programs crossing multiple functions

AUP Operations Consultant Resume Examples & Samples

Managing ARM university Program front-end customer interface including responding to technical queries
Leads’ qualification and processing through the ARM University’s programme’s operations pipeline from lead nurturing to customer fulfilment and ongoing relationship management
Market research and analysis
Contribute to the team’s wider events including technical workshops, conferences, and industry meets
Contribute to the execution of the overall team’s marketing plan including web and social media channel updates
KPI measurement and tracking
Other tasks as and when needed
Graduates with adequate knowledge of the silicon/computer industry and education system
Experience Level: 0 – 3 years
Knowledge of the silicon/computer industry and education system
Knowledge of operations management and organizational effectiveness
Excellent communication skills in English – Written and verbal
Proficiency in the use of Microsoft Office tools
Social media skills
Interpersonal skills – liaising within internal business groups and external stakeholders viz, academicians, govt. officials and other industry members
An appreciation of different cultures
Ability to multitask and meet deadlines
Capable of working under supervision and independently
Highly self-motivated, reliable, with positive attitude
Experience in using CRM
Experience in dealing with the academic sector in Europe, North America or South Asia
Knowledge of a second language (European, Asian)
Experience in digital marketing automation, email campaign, digital marketing tools
Experience in web site administration and HTML skills

Operations Consultant Resume Examples & Samples

Defines, designs and implements key operational processes including the ongoing monitoring and continuous improvement of processes. Functions as part of the Customer Operations leadership team on a wide variety of strategic and functional projects that focus on building new capabilities for service delivery. Establishes critical success factors for the processes including the associated metrics to assess success, communicates results and drives the changes to effectively increase performance
Leads and develops team to deliver results through various methods and career development
Develops close working relationships with other members of the Operations team, such as the Metrics and Reporting team, the QA team, the Billing team, the Print Supply Management team, etc.; as well as key stakeholder business areas like Product teams, IT, etc
Continually reviews new media and channels; develops and implements process improvement to effectively and efficiently meet consumer needs, as well as, support, training and technology needs. Provides governance to ensure alignment with process design and monitors outputs as necessary. Utilizes tools and communications to create best practices through the organization
Drives efforts for competitive intelligence through the Operations organization to include common data points/collections and analyzing and coaching process
Work with outside vendors to research, identify and deploy best practices and processes
Ensures appropriate tools are in place to support all processes and appropriate employee engagement is in place to provide efficient and effective service to consumers
May be responsible for providing overall training and on-boarding of Operations resources for consistent knowledge sharing

Lean Operations Consultant Resume Examples & Samples

Location/Facility – Carrollton, Texas
Bachelors Required, preferably in Industrial Engineering
4-7 years of experience applicable to position
Required Travel: 20 – 60% locally

Lean Operations Consultant Resume Examples & Samples

Develops communication and continuous improvement training plans for internal staff and external customers
Participates in performance improvement teams and provide facilitation and technical support to assist the teams including collection and analysis of data and documentation of results. Provides facilitation and/or guidance to redesign teams. May also serve as team leader or executive coach for process improvement and problem solving teams
Expertise in lean, process and operations improvement; exceptional facilitator, able to teach multiple styles of continuous improvement courses and applications
Exceptional oral and written communication skills
Proficiency with word processing, spreadsheets, power point, and graphic presentation

Business Operations Consultant Resume Examples & Samples

Leads the development of operational measurements; provides consultative assistance to business management through data analysis and reporting
Prepares reports and conducts trending analysis/root cause analysis; analyzes processes and makes recommendations for improvement; drives initiatives in support of the approved recommendations
Experience in a key business operations or planning role for a global software/hardware company
Must have exceptional business judgement with the ability to see the “big picture”
Strong financial and analytical ability
Proven experience collaborating effectively in a matrixed team environment
Excellent verbal, written, and presentation skills
BA/BS in a related field, MBA a plus

Expert Operations Consultant Resume Examples & Samples

Manage operations projects and initiatives and deliver on time and to budget
Assist with Cross-BU initiatives in order to support the needs of the business
Ensure that the corporate systems meet the needs of the business (eg. SFDC, Click Tools, Solutions, SharePoint, Tracking Sheets, etc)
Bachelor's or Master's Degree in computer science/IT or relevant work experience
A minimum of 7 years experience with healthcare products in a support, development or consultancy environment
Plus 1-2 years experience as a project manager in another setting or as a Team Lead, Senior Consultant or Support Manager

Service Operations Consultant Resume Examples & Samples

Initial support level and first interface for end user & system generated application issues
Work as a part of Application Command Center that includes monitoring and system health checks
Work as a part of the L1.5 group drives SOP / Script based resolution and fulfillment

Senior Operations Consultant Resume Examples & Samples

Develop and implement strategic manufacturing and supply chain projects for the Health Care Surgical, Nonwoven & Film business
Provide coordination for project commercialization initiatives among the business teams, sector management, staff functional groups, and manufacturing to ensure business results are achieved
Lead the data integrity and maintenance of required systems to ensure efficient project execution
Continually improve existing business processes to enhance project execution, speed-to-market initiatives, quality improvement activities and customer-service objectives
Support manufacturing globally to meet objectives in safety, cost, quality, productivity, customer service, and corporate ethics
Provide leadership and coordination of activities among the business teams, sector management, staff functional groups, and manufacturing teams to ensure financial objectives are met
Participate in the development of strategic manufacturing and supply chain plans for the S&IP business
Provide Product Supply leadership on assigned Clarity portfolio and non-portfolio activities
Support and drive LEAN and cost reduction projects with staff operations and plant teams
Provide technical and system leadership to support project execution, process optimization, and systems maintenance of SAP
Manage the data integrity and maintenance of required systems to ensure efficient project execution
Continually improve existing business processes to enhance project execution success, speed-to-market initiatives, quality, and customer-service to meet identified objectives
Support manufacturing plants to meet objectives in safety, cost, quality, productivity, customer service, and corporate ethics
Manage capital projects, in accordance with CFI’s, to ensure maintenance of assets, provide required capacity, and ensure ROIC objectives are achieved
Ensure actions are consistent with regulatory standards and corporate policy

Microsoft Dynamics Operations Consultant Resume Examples & Samples

Pre-sales demonstrations, presentations and proposal writing
Analysis / requirements gathering, solution design and implementation
An appreciation of the overall Microsoft stack
Extensive experience within the IT industry with a proven track record
Solid experience with Dynamics AX 2009 / 2012 / AX7
Previous consulting experience ideally within a distributed delivery team on / offshore
Excellent business analysis, documentation, gap analysis, solution design, application configuration
Demonstrate a strong understanding of Dynamics AX modules such as Trade & Logistics modules (core & extended), Finance, Retail and POS
Must have proven track record of delivering enterprise projects
Experience in delivering projects using Waterfall, Iterative and Agile approaches
Must be able to drive projects to completion
Wider ERP experience beneficial
Understanding of data migration strategies
Experience and understanding of external components such as Enterprise Portal, Dynamics Mobile, SQL Analysis Services, SSRS, Power BI, integration
Microsoft Dynamics AX accreditation
Any experience of SharePoint Server, O365 advantageous
Any experience delivering Azure platform based projects hugely advantageous
Accounting qualifications desirable

Regional Operations Consultant Resume Examples & Samples

Acts as a liaison between home office departments and the branch offices to research and resolve escalated issues regarding clients’ accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications
Maintains strong relationships with key business partners both internal and external
Determines best method to resolve issues, follows up, either verbally or in writing to ensure advisor satisfaction and adherence to company policies
Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the advisor level
Assists with coordinating of special projects for regional management to include events for advisors
Assists with education of team members regarding products and technology resources
Acts as liaison for the branches by explaining the different systems used and directing the FA to the appropriate systems needed
Maintains records of incoming calls, resolutions to the calls, and any contact to follow-up with branch personnel
Coordinates /oversees the transition process for internal transfers with other functional areas to ensure a professional transition process from initial contact through transition
Develops and implements new programs to provide improved service to the branches
Assists in the implementation of strategies and campaigns that focus on enhancing the growth and efficiency of financial advisors i.e., practice management, product knowledge, etc
Serves as main point of contact for certain firm initiatives, changes, or unexpected events. Examples are changes to account fees, trade fees, statement and reports
Basic office and branch practices, procedures and methods
Account types and industry operations in general
Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines
Follow-up to ensure resolution and completion of tasks
Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
Use effective oral and written communication skills sufficient enough to communicate and interact effectively with Financial Advisors and branch associates
Constructively work under stress and pressure when faced with high workloads and deadlines
Ability to handle situations that require de-escalation in high volume circumstances
Ability to multi-task between several different functions daily
Bachelor’s degree preferred and five (5) years’ experience in the financial services industry, preferably including related service experience

Internal Technical Operations Consultant Resume Examples & Samples

Mac OS X
Data security
Basic networking (TCP/IP, DNS, DHCP …)
VOIP and video conferencing experience
Hardware troubleshooting

Operations Consultant Resume Examples & Samples

Bachelor's degree in Business Administration, Computer Science, Information Systems, Information Technology, or related course of study
Ability to travel domestically and internationally approximately 25% of the time
Strong industry background – 2+ years of experience working with VMS (Vendor Management System) technology and/or MSP (Managed Staffing Programs) required
Deep Fieldglass product knowledge and ability to serve as a subject matter expert
Deep understanding of client, client’s design, and client’s configuration
Exceptional client and internal relationship building skills; strong verbal and written communication skills, including the ability to present, persuade, build trust, and leverage relationships
Strong critical and analytical thinking ability: gathering information, applying it in multiple theoretical scenarios, and anticipating impacts
Project management experience: planning, measuring to milestones, identifying deliverables, monitoring risk and communicating progress
Strong time and task management skills and attention to detail
Ability to follow through without supervision and to coach and mentor others with patience
Proficiency with the Microsoft Suite of products, including Word, Excel, and PowerPoint
Experience working with multiple file layouts

Financial Operations Consultant Resume Examples & Samples

Prepares complex presentations. Advises management of various financial and process recommendations. Identifies complex problems or issues related to workflow processes, researches solutions, and implements corrective steps to achieve higher level of operational efficiency
Analyzes data of past and current operations, trends and costs, estimated and realized revenues, administrative commitments, and obligations incurred
Participates in various committees or work groups to develop, implement, modify, and document new or revised record keeping functions to current computerized accounting systems technology
Trains and reviews the work of lower level Analysts
May provide direction to work assignments of staff
Develops system test cases and documents results
Researches system issues and documents findings
Creates and develops new policies/procedures
Can commit department to deliverables on own initiative
Uses discretion in making independent decisions

PS Operations Consultant Resume Examples & Samples

Reporting to the Global PS Practice and Architecture lead
Working closely with Product Management and the regional Centre of Excellence teams
Understanding Teradata’s technical and sales strategies in the area of the Finance Foundation solution
Develop and provide a governance service to Finance Foundation projects, auditing project-scope and effort estimates with the aims of reducing risk in projects and making projects competitive and attractive in price and duration
Monitoring and working with Teradata project managers to provide reusable templates for use in project planning and construction
Develop and maintain project estimation tools based on constant analysis of results
Defining process, standards and procedures to be adopted internationally
Identifying and re-package technical assets that can be reused to have a measurable, positive effect on reducing future projects’ effort and / or duration
Building technical and product knowledge across the wider Finance Foundation focused communities
Broad understanding of data integration and analytical requirements
Solid understanding of data warehousing and databases concepts
Understanding of the client's business domain e.g. financial analytics
Excellent written and verbal communication skills in the English language
Excellent planning, organizational and communication skills
Willingness to travel globally
10+ yrs of appropriate experience
Has been a technical lead or solution consultant in 5+ successful, enterprise-sized, customer engagements

Accounting & Operations Consultant Resume Examples & Samples

Meet with clients to assess accounting systems, processes and needs
Make recommendations for system requirements
Implementation of QuickBooks based on approved recommendations
Project managing implementation of other accounting applications
Training clients on an individual or group basis on use of system
Trouble shoot problems and ongoing consulting after implementation
Complex payroll setups in clients accounting system
Consult with clients on best practices related to their accounting processes
Experience working with the manufacturing industry is a plus
Knowledge of 3rd party applications that work with accounting applications or desire/commitment to research and learn
Travel and overtime required

Technical Field Operations Consultant Resume Examples & Samples

Technical field testing operations in Coimbatore, India
Masters level (M.Sc./ M. Tech.) with minimum 2 years of related work experience or Bachelor’s level (B. Tech/B.E.) degree with minimum 4 years of related work experience
Hands-on engineering experience e.g. in water or wastewater analysis, basic plumbing, electrical systems probing, and small equipment (e.g. fans) installation

Operations Consultant Resume Examples & Samples

Must be proficient in Microsoft suite of tools (Word/Excel/Power Point)
Attention to detail and can manage multiple priorities at once
Excellent written & verbal communication skills
Excellent analytical and research ability
Will take ownership of issues and follow through to ensure issues are resolved in a timely and accurate manner
Prior banking & data management experience a plus

Senior Operations Consultant Resume Examples & Samples

Sets goals for the functional area, in line with the organization's visions and goals
Creates solutions for identified process improvement areas and work with the management team to implement
Maintain regular contact with senior management and other internal customers to identify research and resolve issues
Ensures effective coordination occurs between assigned functional area(s) and other departments
Identifies trends and implements corrective action as necessary
Establishes internal and external partnership opportunities through analysis of key business needs and relationships that might enhance success
Facilitates the implementation and acceptance of organizational change; addresses resistance to change and helps team and individuals adapt
Takes decisive action when necessary and conveys a sense of urgency to deliver results
Adds values through others; motivating then to action
Prepare and deliver written and oral presentations to Firm wide stakeholders relates to projects/updates
Manage vendor relationships focuses on vendor service level agreements and holding them accountable
Extensive IRA and Retirement Plan Services Industry experience. IRA, FINRA, and SEC experience required
Ensures the customer perspective is the driving force behind business decisions and activities
Ensuring customer solutions, practices, and procedures are carried out achieve their objectives
Preparing and reviewing operational budgets
Interpreting and applying policies, procedures, and regulations
Establishing operational objectives
Developing processes and procedures for efficient and timely work flow
Promoting effective coordination between multiple works groups and functional areas
Identifying trends and implementing appropriate corrective action
Establishing controls mechanisms
Create a trusting work environment where others feel engaged
Lead others in providing a high level of customer service
Initiate projects, measure risks, and analyze impact on the business
Prioritize and manage multiple priorities in a dynamically changing environment
Align resources and processes to ensure strategic priorities yield measurable and sustainable results
Gather information, identify linkages, and trends and apply to operations
Bachelor's degree in a related field or an equivalent combination of education and work experience, with specific experience in IRA, Retirement Plan Services, Operations, and Regulatory Compliance

Operations Consultant Resume Examples & Samples

Location/Facility – Scott & White Medical Center
Bachelors or Experience Equivalent
3 years of experience applicable to position

Encompass Product Operations Consultant Resume Examples & Samples

Develops familiarity and utilizes available data sources/tools and measurement processes to provide analytic support to state product teams with an appreciation for state-specific nuances
2-4 years of related experience; college degree preferred
Insurance and/or pricing knowledge and experience in P&C industry is preferred
Strong written and verbal communication skills including the ability to effectively collaborate with multi-disciplinary groups and all organizational levels
Strong decision making and problem solving skills

Operations Consultant Resume Examples & Samples

2-3 Years of project experience
1-2 Years of system testing experience
Ability to learn quickly
Advanced PC skills and the ability to be cross-trained on multiple types of equipment
Ability to display flexibility with given work demands
Ability to make sound decisions, solve complex problems, and exhibit a continuous improvement orientation
Capability to work effectively individually or in a team environment
Must have analytical skills
Must be able to work at a quick pace and multitask
Candidate Must have strong communication skills

Senior Operations Consultant Resume Examples & Samples

Strong, professional communication skills with a passion for employee engagement, development and change management
Strategic thinking with proven track record for execution in a fast paced environment
Strong relationship management, organization and time management skills
Proven self-motivator with the ability to effectively prioritize work
Experience in leading employee engagement initiatives/ programs
Experience in writing, delivering, executing varying levels of communications to various audience groups
Understanding of wholesale credit businesses and operations
BA/BS or MS in Organization Development or similar field

Senior Operations Consultant Resume Examples & Samples

CFPB (Consumer Financial Protection Bureau) audit preparations and responses
Communications with contacts at credit reporting agencies
Research and analysis of data furnishing processes
Remediation of incomplete and/or inaccurate furnishing
Assist with educating others on our processes to minimize/eliminate furnishing impacts
3 or more years of credit reporting experience
Strong computer skills including Microsoft Office Applications
Strong interpersonal skills and the ability to work effectively with multiple teams
Able to work independently and within a team structure
Ability to handle multiple tasks in a fast paced environment and meet deadlines
Exceptional analytical and problem resolution skills
Self-starter, takes initiative
Credit Reporting Experience with Experian, Equifax, Trans Union, Innovis, Chex and EWS
Experience with the following systems – iSeries, DALS, RMS, BOSS, MSP, iALS, TSYS, BASS, COGNOS, PEGA
Fair Credit Reporting Act (FCRA) fluency
Metro2 fluency a plus
CRA (credit reporting agencies) glances

Operations Consultant Resume Examples & Samples

Incoming Cash entry application
To apply lockbox payments
To apply manual checks in the system and deposit the checks using Remote Deposit Systems
To apply incoming wires, ACH and EFT
To post entries into system of records
Vendor account maintenance: to prepare vendor payment reporting etc
Imaging backup maintenance: to ensure the integrity of document imaging (such as journal entries backup etc)
Unapplied Cash application research: to assist in researching open items and outstanding checks in Suspense account
Ability to communicate across and up the organization and must be able to work independently and is not afraid to make a decision and act on it

Operations Consultant Resume Examples & Samples

1-3 years experience in workflow management utilizing real-time data streams to make business decisions
Ability to effectively communicate business data/information, influence, and partner with all different levels without authority
Critical thinking/analytical skills - detail oriented with ability to connect the dots
Expert in Powerpoint, Excel, Visio and/or process mapping software and Access DB

Senior Operations Consultant Resume Examples & Samples

Ability to manage multiple priorities for concurrent projects effectively
Proficiency in MS Word, Excel, PowerPoint and SharePoint
Ability to remain flexible and adjust to evolving business needs
Understanding the wholesale credit businesses and operations a plus

Gwim Operations Consultant Resume Examples & Samples

Ability to interpret trust documents
Five years of trust and investment experience, with demonstrated personal trust administration, estate settlement, and/or brokerage experience
Completion of 3-5 hours of Investing In You Training if internal candidate

Senior Operations Consultant Credit Operations Resume Examples & Samples

Proactively integrate & update predictive assumptions across Credit Fulfillment, Service & Operations based on upcoming internal and external change initiatives and industry/market conditions
Perform Time Study work / analysis when required for large complex products / operational processes
Perform ad hoc data analytics and scenario analysis for volume and capacity problem solving and decision support
Continually enhance models, processes and logic to improve metric accuracy and adapt to the changing business environment
Continually improve models reducing time to market and time to produce while maintaining or improving accuracy of data
Extensive Experience designing and building capacity planning workforce management models and/or forecasting models
Experience with data analytics and / or metric/KPI development and management and the ability to work effectively with large sums of data
Strong analytical, conceptual and problem solving skills; critical thinker
Excellent written, verbal and communication skills
Proficient in Microsoft Office Suite (Excel, PowerPoint, InfoPath, etc,)
Experience in Financial Services back-office operations such as Credit, Trade Finance or Treasury Products

Business Operations Consultant Resume Examples & Samples

Assist field partners with Client Relationship Management (CRM) including onboarding, conversion, system functionality, training / awareness, etc
Partner with internal and external CRM support teams to address escalated end user issues
Manage the overall process and logistics for conducting beta and pilot testing of the CRM platform
Work collaboratively with home office partners, including but not limited to project teams, business sponsors, and IT in the development, review and maintenance of the field CRM and associated tools
Work collaboratively with internal partners, field, and our strategic vendor as a subject matter expert as needed
Identifying and pursuing opportunities to improve the service quality by analyzing existing procedures, documenting and proposing means for improvement to management and, where appropriate, implementing changes
5+ years of related industry experience
Working knowledge of CRM systems such as SalesForce
Strong working knowledge of Career Agency System and practice management methodologies
Strong organizational and relationship management skills are a must for this position
Ability to influence and negotiate with field partners
Excellent coordination and listening skills

Operations Consultant Resume Examples & Samples

Develop, promote and maintain a safe operating environment (i.e. EHS management)
Enforce quality requirements and centerline systems
Manage COM (i.e. operating supplies, maintenance, labor, gap closure savings, etc.)
Providing day-to-day direction to the UCTAD Fiber Prep Support Team
Development of team objectives
Development and management of Continuous Improvement / Tactical Implementation Plan and Daily Accountability Process using LEAN and OPEX thinking / tools
Providing constructive coaching to hourly team members
Collaborating with staff Planning on the production schedule
Deliver customer service
Communicate efficiently and effectively with mill leadership
Support mill initiatives on Safety, Quality, Reliability, S&O capability, and Culture of Accountability
Ability to manage vendor/supplier relationships in a positive cost effective manner
Ability to lead the development of area objectives and goals and action plans to achieve them
Ability to lead organizational change, builds relationships, and make good use of available resources
Ability to confront problems and handle conflict
Ability to problem solve and set priorities, generating new ideas and improved ways of working while maintaining effective control
Demonstrated capability associated with the One KC Behaviors
Must be able to manage multiple and sometimes conflicting priorities in a fast-paced environment
Develop and maintain a positive work atmosphere that supports the cultural changes at Beech Island and fosters employee engagement, involvement and personal accountability
Establish and maintain an optimum organization driving continuous improvement. Build systemic, standard processes with OPEX/Lean capability to perform and improve work systems that drive lowest total delivered cost
Maintain a positive work climate and working conditions; e.g., safety, housekeeping, employee relations
Ensure that all elements of the corporate Human Resources Development and Diversity policy are fully supported
Manage teams and self in accordance with the expected behaviors of the One KC Behaviors and Code of Conduct
Drive a culture change throughout the organization by working with employees and leadership on driving consistency and holding individuals accountable for their actions in a fair and consistent manner
Communicate appropriately with all customers and functions, conducting all communications and transactions with the utmost integrity and honesty so as to build an unimpeachable business reputation and working relations
Build the overall talent of the team
Bachelor’s degree from an ABET accredited College or University
Minimum of 2 years of experience in a high-speed industrial manufacturing environment
Prior experience and/or knowledge of Lean manufacturing principles
Commitment to manage and lead within a safe environment, committed to EHS standards

Senior Operations Consultant Resume Examples & Samples

5 - 7 years business strategy and process design experience
3 years of change management experience
Consumer banking experience
Digital experience
Position preferably sits in Charlotte, NC

Operations Consultant Resume Examples & Samples

Location/Facility –Scott & White Medical Center - Temple, Texas
A minimum of 3 years’ of full time LEAN facilitation experience required; Healthcare preferred
Bachelors or Experience Equivalent required; Industrial Engineering or technical background preferred

Senior Operations Consultant Resume Examples & Samples

Develop and implement strategic manufacturing and supply chain projects for the Health Care Surgical, Infection Prevention, Nonwoven & Film business
Serve as single point of contact for the (Corp Sales) business including customer issues regarding service, quality, and cost. This includes all corporate sales to external customers, currently $51MM, as well as our Nonwovens purchases of $43MM
The incumbent is also a key contributor to our ongoing negotiations with external customers as well as managing the negotiations and relationship with external purchasers/suppliers of our rolled Nonwovens goods
The position also is the key thinker for the Product Supply Winning Culture and Inspiring leaders strategy deployment pillar

Operations Consultant Cpcgo Resume Examples & Samples

Excellent client contact skills with experience in a treasury or banking operations environment
Flexible start and end times due to LOB needs and on-call pager rotation
Build relationships and think critically about people, process and technology opportunities for future improvement
Work in a team/group environment; demonstrate a willingness/desire to share experiences or ideas with others
EDI treasury knowledge
Familiarity of file transfer protocols (SFTP, NDM, etc.)
Strong interest in banking and treasury management services focusing on payments technologies, electronic commerce, encryption and data communications

Technical Operations Consultant Resume Examples & Samples

Manage critical fixes
Provide support for capacity planning, reporting, and software maintenance planning
Minimum 2 years experience supporting web applications
Experience with Search based applications and data processingExperience working with databases
Experience with Linux administration, shell scripting and command line operations
Hands-on experience with diagnosing performance problems
Hands-on experience analyzing system logs and application dumps

100

Digital & Technology Operations Consultant Resume Examples & Samples

Support district and dealers to improve dealer foundational capabilities in digital & technologies areas
Support district and dealer to develop dealer digital roadmap, including vision statement (To-Be state), critical initiatives, and prioritized project list or action plan
Champion the digital business model generation and validation methodology. Work with district and dealer to develop the end-to-end digital solution business model
Work with dealer that has proven D&T business model, to develop D&T Business Plan. Including: Market opportunity, Measure of Success, Strategy Initiatives, R&R, Financial impact, and Governance plan
Support Verticals & M&D in Digital initiatives/projects deployment, by providing the regional priority, requirement and driving consensus on deployment plan
The person will also work closely with Industry Technology Teams and Marketing & Digital teams
Candidates should have a degree in either: marketing, business, IT, Information, Engineering or equivalent
Advanced marketing or sales experience gained from 6-9 years minimum in a broad range of field-based assignments
Previous dealer interaction experience
Cross functional exposure to the areas of either: digital, technology, marketing or strategy
Strong, proven interpersonal skills including public presentation proficiency and a demonstrated ability to earn trust and credibility with senior dealer management teams
Proven ability to effectively work with all hierarchy levels, develop and mentor personnel, and persuade others internally and externally to ensure relentless execution
Advanced understanding and proven ability on the fundamentals of Marketing

101

Senior Operations Consultant Resume Examples & Samples

Manage Business Intelligence Application (~ 40,000 reports generated by users per year; ~ 900 BI users)
Report Development and Process Automation
Production Reports
Ad-Hoc Business Partner Requests
Initiative Support
Data Integrity & Troubleshooting
Business Analyst - Work with business partners to identify and define reporting requirements
SharePoint administrator - Maintain sites and workflows – familiarity with SharePoint Designer
Excel and Access macros - Maintain and update macros using VBA. Design and build new functionality as needed
MicroStrategy reporting - Familiarity with architect level tasks. Design, build and troubleshoot reports and supporting objects. Translate business requirements into production reports
Database and SQL - design database and ETL changes and work with tech teams to implement. Document data lineage
Excel and Access VBA
SharePoint Designer
Database Modeling

102

Business Operations Consultant Resume Examples & Samples

Seasoned individual capable of handling broad scope projects that have short to medium-term focus
Anticipates change and directs or redirects efforts
Individual typically has at least 5+ years in business consultation or improvement consultation or combination of both
Bachelor degree

103

Operations Consultant Resume Examples & Samples

Assists with opportunity management and ensuring required documentation is in place for monthly billing and revenue recognition, i.e. purchase orders, proof of delivery, etc
Responsible for ensuring billing notification forms are correct based on contracts and information from account teams
Performs data extraction from Corporate systems and Data Warehouses to assist with the build of the Revenue Forecast, monitoring Revenue in Hand as it relates to the Revenue Forecast, tracking of required proof of delivery documentation and ad hoc reporting as needed
Responsible for developing work instructions or other referenceable documentation which can be used by others within the business unit
Responsible for tools management and training for: SFDC (Salesforce.com), PSA (time tracking)
Responsible for Incentive Compensation related reporting
Coordinates operations activities with other functions including, business lines, IT, finance, and sales as appropriate
Bachelor’s degree or equivalent and a minimum of four (4) years of operations and/or resource management experience
Working knowledge of IMS products and systems a plus
Good PC applications (, Excel, Word, PowerPoint) skills
Excellent interpersonal and problem solving skills
Excellent communication skills (written and oral)
Works well under pressure
Strong focus on process and detail
Finance Acumen

104

Derivative Trade Operations Consultant Resume Examples & Samples

Resolving trade booking issues through communication with Front Office support teams, system admins and treasury groups
Work in conjunction with team members, internal and external business partners to accommodate new derivative products traded by the investment manager
Monitoring and processing credit events
Payment discrepancy review and resolution
Futures and Mortgage Backed Forwards netting processing
Positions reconciliation
Notional resets
Confirmation Processing
Responsible for Security master maintenance
Respond to Audit requests
2 years of investment data experience with an understanding of systems and data management
Understanding of the Investment Management process and the related data flows
Understanding of a wide range of asset classes and how investment information for such asset classes is used
Ability to work with investment data consumers to understand issues and assist in issue resolution
Strong collaboration skills and the ability to work in a team-based environment
Excellent communication skills with ability to address and resolve conflicts diplomatically
Bachelor’s Degree with a finance-related major
5 years of investment data experience with an understanding of systems and data management
Experience with trade management systems i.e. PAM/Eagle/Bloomberg or similar solution a plus
Experience in Life Insurance and/or Investment Management a plus

105

Senior Operations Consultant Resume Examples & Samples

Be able to plan, design, and implement database code objects, including SP, views, functions, CLR
Ability to build and maintain SQL scripts
Extensive experience using .NET 4, HTML using Visual Studio .NET
Strong knowledge in VBA/Excel or Access forms

106

Medicare Operations Consultant Resume Examples & Samples

Previous experience (1-3 years) in Medicare Operations and/or Medicare compliance functions
Previous experience in Medicare Bid Approval Process desired
Familiarity with regulations and statutes impacting the managed care environment
Ability to perform analysis and legal research to identify and clarify issues
Excellent communication, interpersonal and presentation skills
Able to effectively coordinate multiple projects

107

Operations Consultant Resume Examples & Samples

Serves as technical and business process expert for the staff and management of the operations area support within legal and compliance
Formulates and defines business scope and objectives through best practice research and fact-finding, combines with a knowledge of industry, business process and system opportunities
Develops or modifies processes to resolve moderate to complex business issues by working with IT/BA support as necessary; includes analysis and documentation of business and user needs which support project system requirements
Competent to work at a high level of business complexity and understands system options, considers the broader business implications of solutions and anticipates future needs
Supports business requirements gathering and documentation for medium to large scope tasks. In addition, is able to direct and participate in system acceptance testing where necessary that ensures business requirements are met
Has a high level of understanding of the data available and can provide qualitative and quantitative analysis to support management reporting, quality control of all processes, enhanced productivity and continuous business improvement
Lead small to medium sized projects that may involves processes, systems and workflow
May assist in training and mentoring of other employees
2 – 4 years prior experience in an environment that required analytical and communication skills, preferably in law and/or compliance
Previous experience in process or system improvement projects
Proficiency with Microsoft Office and data analytic tools are required. Proficiency in eBilling/Matter Management tools would be a plus
Ability to work independently or in a team, in detail or at a high-level, strong oral and written communication skills and ability to handle multiple priorities

108

Senior Operations Consultant Resume Examples & Samples

Plan / coordinate critical aspects of major projects, and serve as Technical Advisor to Senior Managers and customers
Analyze proposals & related requirements, and make recommendations such as most effective means of accomplishing objectives
Prepare schedules, and conduct / coordinate related activities
Anticipate requirements and ensure that overall efforts are in concert with those requirements
Develop and introduce measures to contain costs while promoting customer satisfaction
Plan, conduct, and coordinate analytical studies such as utilization of advanced technologies & equipment
Analyze financial aspects related to specific programs, develop proposals, and coordinate associated activities
Participate in developing the organization's strategic plans and play a key role in developing the group's goals & objectives
Serve as Technical Consultant, Advisor, and Spokesperson for the organization on highly-significant
This role requires in-depth knowledge of operations plus a thorough understanding of related functions to coordinate projects, evaluate / cost-effectively apply latest technologies, present proposals, and conceive / foster introduction of new concepts & approaches
Technical recommendations & decisions may have major impact on the effectiveness & integrity of operations, and affect future business & customer relations
This position requires the ability to act decisively and independently, especially when influencing decisions of Senior Managers and negotiating with major customers
Bachelor's degree in an Engineering-oriented discipline
12 years of professional experience working in Engineering and/or Manufacturing roles
5 years of professional experience in Operations Management
Extensive managerial experience with Manufacturing Engineering and/or Industrial Operations teams
Proven expertise in Process Improvement and/or Continuous Improvement methodologies (e.g. Kaizen, 4Q, Six Sigma, DMAIC, Gemba/Genba, etc.); relevant certifications (e.g. Six Sigma Black Belt, Kaizen, etc.) are a plus
Hands-on experience with most of the following Lean Problem-Solving tools: DMAIC, Voice of the Customer, benchmarking, quality function deployment, control charts, standardizing work, etc
Strong experience working with SAP software is a plus
Experience working with the production of power transformers is a plus
Strong interpersonal and communication (written & verbal) skills that build productive relationships and influence others, both within the business and across organizations
Ability to interact with all levels of the business (senior leaders to working teams), exceptionally good listening skills, and ability to present complex or new ideas with clarity & simplicity
Ability to collaborate effectively with others in the spirit of common objectives
Excellent project management and prioritization skills
Solid business acumen
Able to deliver results despite shifting environment
Analytical Problem-Solving skills: must be able to identify problems and apply structured / disciplined methodology to identify root causes using data
Innovative and effective solution development skills (including risk mitigation & execution)

109

Operations Consultant Resume Examples & Samples

Intermediate Skills – MS Office Suite: Word, Excel and SharePoint
2 to 4 years of experience in banking and/or treasury management
Bachelor's degree or comparable work experience preferred

110

Senior Operations Consultant Resume Examples & Samples

In-depth experience in Fraud and Non-Fraud Claims, including Credit, Debit, ATM, and ACH
Intermediate understanding of SQL/Claims reporting
Advanced proficiency in MS Office applications, including Excel and PowerPoint
Must be able to translate data analytics into an executive-level business case narrative
Knowledge of PC functions in a windows based environment
Ability to manage a diverse set of functional responsibilities
Ability to manage business needs and resources intraday to meet business performance goals
Ability to work a flexible schedule to accommodate changes in the business environment and address executive escalations
Client centric approach to problem resolution
Adapts well to an ever changing environment
Works well independently with limited direction
Strong ownership skills
Ability to manage multiple responsibilities
Ability to lead projects and continually utilize independent judgment
Attention to detail with excellent organizational skills
Demonstrated ability to solve problems and make decisions
Flexible and adaptable with good time management skills
4-6 years of Operations experience
Understanding of Payment Network Operating Guidelines

111

Data Center Operations Consultant Resume Examples & Samples

Periodic inspections of assigned data centers to ensure policies are being upheld
Responsible for floor space allocations and related rack and rack peripheral infrastructure build out to accommodate hardware installations and moves
Responsible for generating and communicating Data Center metrics
Responsible for management of data center operations
Communicates provisions of data center policies and standards to the corporation and facilitates customer understanding of processes and procedures
Plans and coordinates with various cross-functional teams and vendors to ensure present and future capacity/scalability. Organizational expert within defined subject area. Integrates deep subject matter expertise with Industry experience
In-depth knowledge of professional standards and trends within area of expertise. Relevant related disciplines
Understands impact of emerging business trends and their implications for NTT and its customers guided by business plans and strategy
Executes goals and strategy within area of responsibility
Contributes to strategic decisions affecting the discipline
Initiates new or revised departmental procedures, programs and initiatives
Assesses and determines priorities within area of expertise
Structures and implements changes within the context of established strategy
Plans implementation of major change efforts
Leads large scale programs that contribute to the corporation’s success. Contributes to business results through quality of results, advice and decisions
Designs and develops global processes, systems and/or applications
Contributes to NTT thought leadership
Builds consensus
Ensures understanding of technical matters by non- technical, executive decision makers
Recognized as subject matter expert in relation to Data Center infrastructure
Develops, modifies and executes Data Center policies, processes, and standards that affect immediate operation(s) and may also have company identify and develop training for staff
Establishes operational objectives and assignments for department
Contributes at an expert level to large, complex projects that are long term in nature or projects that have been identified as a critical priority

112

Senior Operations Consultant Resume Examples & Samples

Data mining, analysis, and reporting of operational process metrics – BAU and process improvement projects
Partner closely with Finance, HR and CFSO Admin to support routine reporting and multiple ad hoc work-streams such as personnel processes, audit/compliance and associate training
Main point of contact for Business Continuity Planning for the entire business unit
Main point of contact for Vendor management including A/P process, invoice payment and status and contract changes
Coordinate and consult with senior management on BAU routines and ad-hoc requests as needed for executive level meetings, business reviews and team communications such as weekly updates, All Hands agenda etc
Assist with Resource management (hiring requests and approvals, occupancy needs)
Excellent interpersonal and commuincations skills
Experience with BAC financial processes and systems
Comfortable interacting with Senior Management and production teams
Significant experience in a Business Support role or related function
Undergraduate degree in Accounting, Finance or other Business-related field
Proven analytical and problem solving skills, especially with large volumes of data
Proven ability to communicate, partner and influence across a matrix organization
Proficient in Microsoft Office suite of products, with emphasis on strong Excel (macros, pivot tables, look-ups, and filtering), and PowerPoint
Highly organized, detail oriented, proactive, and ability to multitask
Working knowledge of Sharepoint including developing sites as well as maintenance

113

Operations Consultant Resume Examples & Samples

Experience with Hyland OnBase. OnBase certifications helpful
Knowledge of program business processes
Experience with software application trouble-shooting
Experience conducting end user training
Experience with security group implementation

114

Senior Operations Consultant Resume Examples & Samples

2+ years of Consumer Vehicle Lending and/or Consumer Vehicle Servicing experience
Excellent communication, interpersonal skills, and detail oriented
Ability to multi-task, learn quickly, adapt to change, identify and escalate risk as an individual contributor within the LOB
Proven skills in Microsoft Office's suite of applications

115

Marketing Operations Consultant Resume Examples & Samples

Commodity Complexity
Define and align the Approved Commodity List (ACL) for all End User Computing lines of businesses
Manage changes to the ACL for multiple commodities. Assess impact of product change requests to ACL and provide Marketing Operations point of view and recommendation based on cost benefit analysis. Influence decision making around good/unnecessary complexity
Communicate changes to the ACL in monthly and quarterly executive forums
Consumer Country "Sell-Into" Platform Complexity
Perform Annual historical assessment to review Country tiers and thresholds
Assess product cycle offer for each Country/Cluster and provide recommendation based on cost benefit analysis
Manage changes to the Cycle plan via the product change request process and tool
Ad-Hoc analytics as requested by exec team
Perform annual ESTAR ratings analytics assessment
Support with data pull and analysis for commodity catalog creation, design to leverage and other initiatives
Report and communicate in executive forums changes to the ACLs or Sell-Into plans managed
Maintain Platform Outlook File and 1-N product tool up to date (based on changes from the PG planning organization

116

Technical Field Operations Consultant Resume Examples & Samples

Installation, operation and maintenance of the sanitation technology prototypes
Work with technicians and researchers to oversee unit operation, influent and effluent samples collection, data collection with field instruments and with specialized assays
Troubleshoot issues arising with the prototype system, analyze root causes, report with pictures and written reports, implement solutions
Implement specialized characterization protocols on the systems, as instructed by the technology partner, including chemical, mechanical, fluidic, and electrical testing
Design and implement mechanical add-ons and prototyping or components as needed
Maintain overall timelines for all field testing activities – identify and recommend target completion dates for all field testing activities, coordinate with key project staff and partner organizations (PSG Institute of Medical Sciences and Research, etc.) as needed
Serve as the primary communication channel for technical issues between the U.S. STeP team and India Field Operations Team and provide daily updates to the U.S. STeP team. Will lead frequent phone calls with programme advisors
Support operations such as
Delivery and installation of systems and components, procurement of materials and services
Host visits by technical personnel and stakeholders to the site
With the STeP Program Manager, manage local relationships – e.g., site management, labs, technical service providers
Preferred specializations will be Environment, Biochemical, Chemical, Biotechnology and related
Prior experience working (can include internships and short technical visits) in developing countries
Basic knowledge of wastewater treatment and water quality measurements
Must be fluent (writing and speaking) in English
Knowledge of Tamil and/or Hindi language preferred
Strong technical and project operations skills and an ability to stick to tight project deadlines and timelines and problem-solving attitude
Ability to grasp and implement protocols and measurements, ability to recognize issues in data collection, implement corrective action and report the unvarnished picture of the situation
Ability to work in a dynamic environment that requires timely results and adaptability of approaches, solve problems in real-time, handle multiple-tasks
Excellent interpersonal and relationship building skills
Ability to engage with people and work in multicultural and multilingual settings

117

Operations Consultant Resume Examples & Samples

Minimum 5 years end to end ACH processing experience or comparable work experience with similar responsibilities
Ability to facilitate productive meetings and document corresponding outcomes
Even temperament, even in the toughest of situations
Effectively copes with accelerating changes
Resolve customer and business partner issues affirming customer service consistent with corporate and consumer expectations
Very detail oriented
Strong written communication skills using MSOffice and Excel
Ability to communicate across & up the organization
Ability to work independently, make quick decisions & act on them
ACH product experience

118

Marketing Operations Consultant Resume Examples & Samples

Customer References: develop a process to capture and track customers who are willing to act as references for Dell EMC
Case Studies and Customer Success stories: Our customers rock! You will build case studies and other communications vehicles to show the world
Sales Wins: Develop communications and best practices to share sales success (and customer success!) globally among other sales organizations
Proposal Support: Develop and support tools and materials to help sales build effective proposals
Crisp clear communications: ability to tailor our message to different audiences, communicate compellingly in written, verbal and graphical form and persuade others to your point of view
Undergraduate degree and 3-5+ years of relevant experience or Graduate degree and 3+ years relevant experience
Experience in marketing, evangelizing and/or selling technology to enterprise and commercial buyers, with PowerEdge
Proficient in Microsoft Office, especially PowerPoint and Word. Graphical design and/or HTML helpful
Excruciating attention to detail
Demonstrated communications & persuasive skills

119

Gwim Operations Consultant Resume Examples & Samples

Must be proficient and skilled to interpret trust documents, wills, governing agreements, forms and other documentation required, including but not limited to internal forms
Must possess computer skills across a variety of systems and the ability to follow strict coding guidelines and processing to input data into multiple systems
Must have resilient writing and verbal communication skills to be able to interact with internal professionals related to the new account needs

120

Bank Operations Consultant Resume Examples & Samples

60% - Review all reconcilements weekly and provide account certification quarterly. Provide monthly management report for all recons. Perform weekly random audits of accounts to insure accounts have proper backup detail and everything ties to GL/DDA/Internal /External reports and signed appropriately
10% - Keep current account profile sheets updated and verified for corrections. Create new profile sheets for new accounts
10% - Timely preparation and delivery of reconcilements requested by Internal /External audit
5% - Write detailed procedures and work flow for all account reconcilements (new and current)
10% - Train staff on any new account reconcilements and provide quarterly continuous improvement training to reconcilers as documented by Accounting
5% - Update and test any changes to automated Recon system

121

Business Operations Consultant Resume Examples & Samples

Develops and provides content for RFI/RFP responses, concise TCO, value proposition messaging and sales proposals
Understands the customer’s business, strategy and key initiatives. Translates the customer’s business needs and requirements into business outcome lead proposals
Uses financial modeling to demonstrate the value gained by implementing solutions
Gains trusted advisor status among (Vertical) prospects by demonstrating deep industry domain knowledge and explaining how solutions can grow their revenue
Develops reusable assets from customer engagements
Mentors other consultants on engagements to infuse Business knowledge into their specific technical consulting or business consulting expertise
Delivers high-level client billable consulting (pre and post-sale activity), ensuring a long term partnership with clients. May be the program manager on a project
Experience developing sophisticated and complex business cases
Ability to work cross-functionally in matrix organization where internal relationship building and credibility is critical
Experience using data with advanced analytics, business intelligence, data warehouse solutions, and big data analytics to improve business performance
This position is working in a virtual office environment, including home office & customer site. A combination of independent work and team collaboration will be required. Travel up to 75% is also expected depending on the location of the candidate.EEO Employer

122

Financial Operations Consultant Resume Examples & Samples

Creates and maintains business process maps
Consults with Business Analysts to write business requirements for system development projects
Performs user acceptance testing, developing test plans, identifying test data and documenting results
Supports operational readiness deliverables stemming from projects
Prepares complex presentations
Identifies complex financial problems or issues related to workflow processes, researches solutions, and implements corrective steps to achieve higher level of operational efficiency
Requires a BS/BA in finance, accounting or business administration; 3-5 years’ experience in a finance/health insurance field capacity; prior experience with relational databases, mainframe and client server report writers; or any combination of education and experience which would provide an equivalent background
Experience in insurance preferred and an excellent working knowledge of accounting, financial reporting and budgeting required
Excellent written, oral and interpersonal communications skills required
Strong technical skills desired specifically with MS Office
Business Analyst or project experience preferred
Previous experience with Sales Compensation, Broker Commissions and/or
Agent Licensing & Credentialing operations, preferred

123

Financial Operations Consultant Resume Examples & Samples

Advises management of various financial/business process recommendations
Participates in various committees or work groups to develop, implement, modify, and document new or revised functions
Can commit department to deliverables on own initiative. Uses discretion in making independent decisions
Requires a BS/BA in finance, accounting or business administration; 3-5 years’ experience in a finance/health/operational insurance field capacity; prior experience with relational databases, mainframe and client server report writers; or any combination of education and experience which would provide an equivalent background
Expert knowledge with SharePoint desirable

124

Maintenance & Operations Consultant Resume Examples & Samples

Assist in managing and coordinating all production support related activities
Provide leadership in critical production issue resolution both (Priority 1 and Priority 2)
Responsibility, at a high level, includes application availability, reliability and stability on a 7 x 24 x 365 basis
Be willing to work on a 24x7 on call basis as needed
Function as a sub team lead and technical SME
Ensure timely resolution of all production issues meeting or exceeding SLAs
Ensure that the work delivered by the team is of high quality
Work with business to prioritize production issues for resolution
Assist Service Manager in providing management status reports on daily, weekly and monthly basis
Assist Service Manager in work order tasks including management of customer-driven priorities
Ensure that all documentation has been updated and that work product meets compliance requirements
Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan
Act as single point of contact for app and also provide required technical support and leadership
Excellent analytical, problem solving and troubleshooting abilities
Providing accurate and timely estimates for tasks
Serves as technical expert for assigned areas; good to have experience in app/tool/version migration
Work in development, design and reviews, troubleshooting and post production issue resolution
Facilitate root cause analysis and recommend/execute corrective action plans
Conduct code review to ensure the work delivered by the team is of high quality standards
Achieves harmonious working relationships with business partners and within team
Ensuring timely deliveries for all assigned tasks as per schedule
Adherence to the defined M&O delivery processes/guidelines
Develops innovative approaches on performance optimization & automation
Take ownership of the assigned applications and ensure availability over weekends/holidays as per project need
5+ years of experience on Microsoft SQL server and DB tools .Net
5+ years of experience on MSBI tools SSIS, SSRS, SQL/T-SQL/ DML/DDL statements, stored procedure, Function, Trigger, Indexes, Cursor, Explain/execution plan and Import/Export of data with scheduling tools i.e. IBM Tivoli Workload Scheduler (TWS)
Must have worked on any project where backend was MS SQL Server
5+ years of full SDLC experience
3+ years of experience working on 24x7 support function
5+ years of experience in developing or supporting IT applications in a commercial environment as a software developer, tester or systems analyst
HPSM and/or Service Now experience
Technical certification

125

Senior Operations Consultant Resume Examples & Samples

Provides analytical, administrative support within an internal control environment
Self-motivated and demonstrates a willingness to accept additional responsibilities and projects
Advanced skills in Microsoft Excel, Word and PowerPoint

126

Business Operations Consultant Resume Examples & Samples

Serve as a Data Capabilities Group for the market in all areas
Establish relationships and rapport with the Brands, Business Insights & Analytics, Field Force Enhancement and Strategy & Operations to understand business requirements
Possess the awareness of the Technology Platform strategy (C-SCAN, C-SCOR, C-STAR, DEL) and communicate these with the markets
Manage the C-SCAN/C-SCOR Data and Report Quality and co-ordinate with the relevant teams for issue resolution
Lead and coordinate business requests on changes and enhancements
Clearly articulate the challenges and market aspirations through the established communication hierarchy to the EU and WW DCG
Triage all the incoming requests for assignment to a specific group and be able to continually track and communicate the request status
Understand and maintain data quality to support business analysis and decisions by providing data stewardship
Leverages wide variety of Commercial Analytics, Market Research designs or analyses and Data warehouse design and independently develops non-standard solutions to address complex, multi-faceted issues
Pharmaceutical/related market experience, including working knowledge of various commercial and analytical capabilities
Knowledge of the pharmaceutical industry and healthcare marketplace dynamics
Ability to leverage large, multi-dimensional data sets and data management to drive decisions
Strong written and verbal communication skills; ability to frame issues and present to business stakeholders
Working knowledge of Microsoft Excel, PowerPoint and Project
Recommended: Proficiency and familiarity with analytics/data tools such as, SAS, Access, Microstrategy, Tableau, SQL, etc

127

Operations Consultant Qdoba Resume Examples & Samples

Create and utilize analytics and insights to measure effectiveness and influence operations strategy for company restaurants. Gather insights on business performance utilizing various sources of data (including but not limited to sales, financial, guest and industry). Prepare reports and provide ongoing feedback to all levels of management
Evaluate processes and procedures for suitability and efficiencies in restaurants and consult with the operations team to address operational and financial outliers, as well as provide recommendations for improvement
Proactively identify potential issues, problem solve, and follow through to resolution, conferring with cross-functional partners as needed
Design and deliver strategic solutions that build/enhance skills within the restaurants, assist in coaching staff and partner with restaurant management to identify operational opportunities
Assist with the implementation of key initiatives, including planning/scheduling, anticipating and addressing implementation concerns, monitoring integration and coordination with other initiatives, formulating communication, providing training and confirming operational readiness

128

Partner Marketing Operations Consultant Resume Examples & Samples

Create weekly report and status deck for Sales/Marketing leaders
Manage review and approval of claims
Perform weekly export/update of claims file for submission to AP
Work with Core Account Manager Team, Sales Ops Team, and Analytics to troubleshoot data/microsite issues
Develop business requirements for microsite improvements/new functionality for Periscope and Technical Teams
Manage weekly status meetings with Core AM Team
4+ years of experience in B2B partner marketing operations
Strategic partner for planning and prioritizing work with business partners
Technical background with experience working with sales ops/analytics, a plus
Experience working with sales teams, a plus

129

Marketing Operations Consultant Resume Examples & Samples

Utilizes knowledge of all cost inputs (parts, labor, incident rates, etc.) across all product lines to create and manage costing models and drive change
Working across multiple teams, optimizes costs throughout entire product lifecycle
Integrates deep subject matter expertise with industry experience and business goals and strategy
Understands impact of emerging business trends and their implications for Dell and the customer
Influences executive management regarding appropriate actions
Provides leadership and ongoing mentoring to the team
Presents recommendations to senior leadership team
Leads large projects within the group and at times leads cross-functional projects
Requires 12+ years of related experience with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience
Outstanding customer focus and critical thinking skills
Experience with support and deployment services
Experience with market and competitive intelligence
Experience with pricing and costing

130

Senior Operations Consultant Resume Examples & Samples

Advanced skills in WebEx, Microsoft Excel, Word and PowerPoint
Knowledge of contact centers
Advanced Skill/Training in MS Office Applications
Understanding the Fraud businesses and operations a plus
Issue Remediation and Management Experience

131

Senior Global Operations Consultant Resume Examples & Samples

Work with the regional and function Talent Mobility teams to understand business challenges and translate them into process/program solutions
Identify and resolve issues critical to the teams strategic and operational success
Structure and solve problems from beginning to end
Develop conclusions and recommendations on process improvements and best practices
Develop content, communications and presentations for internal and external stakeholders
Build project plans and schedules to achieve project goals
Lead, coach and develop the efforts of other team members
Conduct training to internal team and customers on business processes
Maintain and expand relationships through delivery of high quality work
Experience with Vendor Management
Functional Global Mobility experience
HR or Global Mobility designations (SPHR, PHR, GMS)
Six Sigma certified and experience with flow charting or process mapping software

132

Field Operations Consultant Resume Examples & Samples

Deliver support and training for field operations partners across the full ESP Suite and other available reporting and analytic tools, with the goal of increasing adoption and enhancing firm efficiencies and growth. This includes Salesforce CRM, EZ-app / Insurance Workbench, Client Reports Central (CRC), Skype, BOX, and other associated business technology tools
Support assigned firm General Agents and Business Managers to identify and improve staffing and process opportunities, issues, or improvements,
Acting as a liaison between the home office and the field, responsible for coordination, communication, and execution of tasks and requirements associated with firm opens, closes, and mergers
Actively participate in regional periodization calls at the discretion of the Regional Vice President (RVP), and effectively execute on all resulting operational tasks assigned
Responsible for comprehensive onboarding and training of newly hired Business Managers within assigned firms
Support home office readiness in developing implementation plans and materials for all new operations initiatives
Identify and pursue opportunities to improve the quality of service, by analyzing existing procedures, documenting and proposing means for improvement to management and, where appropriate, implementing changes
Responsible for troubleshooting and resolving complex field operational issues and/or trends
Deliver in-person training and/or presentations at company sponsored events and firm visits
Conduct virtual training and information sessions via Skype and/or WebEx technologies
Must be an independent thinker, and proactively maintain a comprehensive, up-to-date knowledge of procedures, systems and guidelines
Must be able to communicate the vision, strategies, and goals of the MassMutual Financial Advisors (MMFA) organization
Function as a Subject Matter Expert in the creation and maintenance of operations materials & tools
Must be capable of establishing priorities and handling multiple assignments concurrently with minimal direction in a dynamic work environment
Responsible for scheduling in-person firm visits as dictated by need and demand
Actively participate in team huddles while adhering to continuous improvement standards and methodologies
Strong working knowledge of field operations functions, processes and systems
Strong organizational and relationship management skills
Thorough understanding of MassMutual products and procedures

133

Operations Consultant Resume Examples & Samples

Must be extremely detail oriented
A solid knowledge of MS Office
Must be willing to work a flexible schedule as needed, may be on call for nights and weekends
Compliance/Risk experience a plus
SharePoint Experience
Analytical/Reporting experience

134

Senior Operations Consultant Resume Examples & Samples

Minimum of 15 years of Mortgage experience and minimum of 10 years of Management experience in the Mortgage Industry
Strong communication and collaborative skills
Track record of delivering results
Six Sigma Black Belt

135

Financial Operations Consultant Resume Examples & Samples

Participates in various committees or work groups to develop, implement, modify, and document new or revised processes
Will provide direction to work assignments of staff
Documents requirements for contact management systems
Requires a BS/BA in Finance, Accounting, Information Systems or Business administration; 3-5 years’ experience in a finance/health/operational insurance field capacity; prior experience with relational databases, mainframe and client server report writers; or any combination of education and experience which would provide an equivalent background

136

Business Operations Consultant Resume Examples & Samples

Assist PS and solution teams in building and managing the operation of the PS business
Improve productivity and profitability of PS consultants through performance analysis
Assist in the development, deployment, and customization of global processes, systems, tools, and metrics to facilitate management of PS resources
Facilitate solution team execution of opportunity management, pricing and bid management, resource management, outside services, order billing, and project accounting and tracking
Measure PS business effectiveness with reports on financial, operational, and people metrics
Provide PS expertise and analysis to PS management in the form of operational reviews and audits, and process review and audits for compliance
Assist in development and execution of operations planning, outlook, and results analysis
Train, mentor, and assist solution teams and PS management with implementing the PS business model, and standard PS operating practices
High level of English is a must (writing and spoken). Applications must be in English
Team focus, cooperates, and influences others
Results and success oriented, conveying a sense of urgency and driving issues to closure
Meets deadlines and produce high quality work
Initiates and builds relationships with people in an open, friendly, accepting manner
Client Oriented - Works to anticipate internal and external client needs and has an overriding commitment to client satisfaction
Innovative and Resourceful - Optimizes use of available resources. Develops new approaches for situations in which standard approaches do not apply
Adaptable - Adjusts to multiple demands, shifting priorities, ambiguity, and rapid change
Teradata profit and loss experience

137

Dttl Operations Consultant Resume Examples & Samples

Leads analyses of processes, financials, and other data to develop points of view and make strategic recommendations to leadership
Reviews the completion of detailed financial and non-financial analyses that can be used to evaluate opportunities or assist in making key strategic decisions. Develops recommendations and approaches for strategic and operational improvements. Develops materials for review by senior leadership
Assists in developing executive level communications and presentations to display and communicate operational and financial information. Assists in developing leadership-level presentations from initial storyboarding to logical structuring to presentation and delivery
Interface with leaders across the firm and work through tough and complex issues. Defines, shapes and executes analysis
Track progress against key milestones and KPIs of initiatives and programs
Develop solutions to streamline and automate report generation. Continually review and analyze the effectiveness and efficiency of existing reports and dashboard and develop strategies for enhancement
Manage primary data gathering and tracking efforts, including development of executive dashboards
Performs other job-related duties as necessary
Strong analytical, research, and writing skills
Ability to analyze large sets of data and integrate into meaningful reports and recommendations
Experience designing and/or producing analytic-based reports to executive-level audiences
Experience creating effective visual representations of complex data sets
Exceptional analytical and research abilities
Experience working with financial data
Track record of high performance and follow-through on assignments
Deep experience with Microsoft Office suite
Proficiency in using analytical tools, e.g. Excel is required
Ability to effectively present issues and ideas in logical and articulate manner

138

Senior Operations Consultant Resume Examples & Samples

Responsible for working collaboratively with regional KP HealthConnect and operations staff, KP HealthConnect Clinical and Management teams to ensure the National KP HealthConnect Reporting and KP HealthConnect clinical content and Permanente medicine programs are supported
Develop tools, documents, project plans, framework, implementation plans for program-wide projects
Develops materials, tools, for meetings with regions and departments to establish effective working relationships
Project manage implementation, tracking and reporting of Active Strategy and other key improvement initiatives for KP HealthConnect, HIT Transformation& Analytics, Quality&Care Delivery System Excellence and across the regions to monitor progress of implementation of value realization targets and goals
Identify and facilitate sharing of best practices across the program pertaining to value realization and clinical systems optimization
Provide project management for implementation of Active Strategy across the regions for tracking and reporting program-wide quality goals
Provide analytic support for other strategic projects as assigned
Makes significant contributions to high visibility projects to identify and assist in escalation and resolution of issues of strategic importance to the KP HealthConnect and Kp.org Value Realization
Produces timely and valuable results
Designs quality improvement projects and plans for data gathering and analysis; participates significantly in interpreting analysis and developing action plans accordingly
Minimum six (6) years of experience in project and program management, analysis and reporting of data, IT systems implementation, and financial analysis
RN license preferred
PMP desirable

139

CBS Business Operations Consultant Resume Examples & Samples

Ability to influence / drive change
Strong analytical / problem solving skills
Ability to work with all levels of the organization and communicate accordingly
Analytics competence, including rebate analysis and price analysis
Demonstrated ability to effectively utilize tools and processes for continuous improvement
Advanced computer skills using Excel, and PowerPoint to prepare communications and presentations
Bachelor’s degree or relevant experience
2-5 years of proven and progressive experience in related field
Experience in key systems - SAP, Vistex, BI/BW
Experience in Pricing, Membership and Rebate administration and analytics
Experience working and influencing in a matrix organization

140

Active Directory Operations Consultant for Complex It-solutions Resume Examples & Samples

Active Directory Domain Services
Active Directory Federation Services
Active Directory Certificate services (PKI)
MS-Server 2003/2008/2012
DHCP
DNS
WINS
File Share Sharing, including Windows cluster setups
FTP
Print Server
Scripting (PowerShell)
Coordination of technical activities to optimise projects & IT operations
Writing technical documentation and streamlining plans and reports

141

Business Operations Consultant Resume Examples & Samples

Works as a liaison with business and PMO areas with respect to scoping, reviewing and finalizing project requirements
Identifies and documents detailed operational readiness requirements for systems enhancements based on knowledge of business needs
Aggressively manage business requests with Ops partners and management
Drive continuous process improvement and increase operations efficiency. Coach/mentor peers and team members to do the same
Ensure compliance with all applicable regulations and internal supervisory control procedures
Lead associates through a changing environment while maintaining focus on the overall strategy
Support the implementation of MMLIS’s strategic initiatives
Deliver the highest level of service to our field, internal clients, and instill a service culture in the team
Conduct meetings to discuss strategy and help streamline procedures
3+ years of related Broker-Dealer operations experience
HS degree
Qualified Candidates must be authorized to work in the US for any employer without requiring Visa Sponsorship
FINRA licenses a plus
Skill in working with all levels of the organization including both internal & external business partners
Assist with training and developing team members
Superior written, verbal and interpersonal communication skills
Excellent problem solving and analytical skills
Time management (multi-tasking)
Demonstrated ability to work independently with minimal guidance
Creative/open-minded
Strong service attitude and the ability to instill in others
Negotiation skills

142

Cyberark Pim-operations Consultant for Complex It-solutions Resume Examples & Samples

Lead large enterprise deployments of PIM solutions through their full life-cycle
Design and configure solutions to meet the needs of NNIT clients
Provide guidance on practices and trends in privileged account security
Establish new standard approaches and practices for deploying PIM solutions and securing privileged accounts
Continuously improve knowledge of PIM products and information security
Develop and maintain positive and productive customer relationships
Receive and appropriately resolve and communicate customer issues and escalations
At least four years’ experience in a technology consulting role, or similar
Certified Information Systems Security Professional (CISSP), or similar certifications
Experience with enterprise solutions architecture, information security, and risk management
Strong written and verbal communication skills; ability to communicate to different target audiences from technical to executive
A wide understanding of technologies and technical disciplines, including databases, networking, systems administration, application development, and information security
Knowledge and experience developing solutions under various regulations and standards including HIPA, SOX, PCI-DSS, NERC-CIP, etc
Knowledge and experience with setting up CyberArk PIM solution

143

Senior Operations Consultant Resume Examples & Samples

Strong Operational/Technical skills (5+ years’ experience)
Ability to manage multiple priorities, self-motivated
Excellent communication skills with the ability to work with line of business on system requirements, testing strategies/results, and general support questions
Experience with Leasing financial structures and analysis
Bachelor Degree
LMS system experience
Hyperion report writer experience

144

Operations Consultant Resume Examples & Samples

Maintaining green metrics for all Business Continuity deliverables. This will include annual updates or net new Recovery Plans, BIA (Business Impact Analysis) and Live Event Testing
Lead all required function testing as required by the Enterprise
Work with Leaders in Client Underwriting and Protection for input and approvals on Recovery Plans, BIAs and Live Event Testing
Either in a test or live scenario, run associate safety accounting (ENACT)
Supply leadership with associate calling trees and our developed leadership packets
Event Management support for more global events impacting a significant portion of the Client Underwriting and Protection organization
Highly detailed and organized
Client Underwriting or Business Continuity experience
Ability to work independently while managing multiple priorities and deadlines
Proven ability to demonstrate a sense of urgency
Demonstrated ability to work well under pressure
Project management support experience
Knowledge of Business Continuity systems and procedures

145

Operations Consultant Resume Examples & Samples

Responsible for efficient opportunity management from the time an opportunity is entered into SFDC/PSA system to closure as loss or revenue in hand, and optimizing relevant operational metrics
Assist with opportunity set-up, progression and management
Review PIC Pipelines and produce corresponding reports
Ensure required documentation is in place for monthly billing and revenue recognition, such as Purchase Orders and Proof of Delivery
Responsible for raising and submitting Billing Notifications Forms
Provide pricing support
Project Set-up
Query management through Operations Mailbox
Assist with training for systems, tools and processes, as required
Ad hoc analysis and reporting as requested by Practice Leaders, Sr. Management and Ops team

146

Business Operations Consultant Resume Examples & Samples

Handles projects or work with a defined scope in own discipline and typically has short term focus
Works with guidance on small to mid-size projects
Drive continuous process improvement and increase operations efficiency
2-5 years of related Broker-Dealer operations experience

147

Global Senior Benefit Operations Consultant Resume Examples & Samples

At least 6 years of experience in public company stock administration
Strong work ethics and attention to details to deliver complete and accurate results in a fast-paced environment
Strong planning, organizational, consulting and problem solving skills with the ability to lead and influence both within and across functions
Excellent analytical skills and the ability to deliver identify and implement process improvements
Ability to exercise good judgment and handle confidential information

148

Workday Application Configuration & Operations Consultant Resume Examples & Samples

Bachelor’s degree or an equivalent combination of education and related work experience
10 years of work experience supporting business applications
MBA or advanced degree in Information Technology
Banking or Financial Services industry experience
10 years of work experience in one or more of the following area: application delivery, business or ERP applications (e.g. Workday, SAP, JD Edwards, PeopleSoft etc.) support, application configuration, testing, business analysis, or project management
Experience managing an enterprise wide project
Familiarity with Workday’s HCM, Talent Management and Compensation modules
2 - 4 years of HR, Total Rewards, Compensation and Talent Management experience
5 years of Project Management experience

149

Operations Consultant Resume Examples & Samples

Addressing FLU (front line unit)/EPO space needs within Real Estate Services
Collaborate within team to solve workspace requests
Serving as the POC (point of contact) for assigned FLU/EPOs for administering Real Estate Services restack activities
Driving monthly routines with assigned FLU/EPOs
Actively managing occupancy/vacancy across portfolio
Ability to effectively communicate business information, influence, and partner with various levels
Ability to synthesize complex data into a crisp, concise message
Strong PowerPoint and Excel skills (sort, filter, pivot, v-look ups, taking data and being able to pull key points)
Previous experience supporting LOB workspace needs
Experience with FMS (facility management system) or Manhattan
Experience extracting data from HRIS reporting

150

Senior / Lean Operations Consultant Resume Examples & Samples

Independent work package and subproject responsibility in national and international customer projects
Analyzing work processes, methods, systems, organizational functions and structures to determine optimization potential e.g. by using value stream analysis
Interpretation of information on business figures e.g. productivity, inventories, efficiency
Developing and implementing lean manufacturing strategies and lean supply chain management concepts like Production Leveling, Flow, Pull or Kanban
Preparing and align solution scenarios in close collaboration with the project stakeholders
Supporting the implementation of new solutions and adjusted structures
Contributing to project success based on quality, efficiency, methodology and precise communication
Creating of professional, high quality presentations
Independent acting at our customers in an interdisciplinary and international environment

151

Operations Consultant Resume Examples & Samples

Excel skills including pivot tables, vlookups, and macros
Strong mathematics skills (algebraic equations)
Fraud Detection Ops experience OR call center/production center forecasting experience
Project support experience
Database familiarity/knowledge
SAS coding

152

Franchise Operations Consultant Resume Examples & Samples

Plans, develops and provides training and staff development for service/product delivery programs for their franchise model, using knowledge of the effectiveness of methods, such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops to meet desired results of the business
Analyzes current technical and compliance training programs for individual franchisees, suggests changes for improvements to ensure the overall success of delivery of services or products
Reviews and monitors service visit ticket averages, Customer Satisfaction (CSAT) and Net Promoter (NPS) scores of assigned franchise system to ensure metrics are in acceptable margins. Communicates and/or develops necessary training programs for franchise owner if CSAT or NPS fall below published standards
Analyzes competencies of service and product delivery of franchisee's staff. Develops and coordinates training resources and conducts operational training to communicate thorough product knowledge, excellent customer service practices, and good member experience procedures to franchise owners
Monitors, communicates and educates all necessary certification and licensing programs (could vary by state) for Franchise Systems and ensures franchisee compliance for meeting necessary published standards of state agencies for in the home services and for SHBF
Assists customer service department with escalated issues, and reviews issues as a basis for improvement of operations and compliance while partnering with the Franchisee to gather facts and data to assist all parties to a successful resolution
Provides discovery day training on product/service delivery models for potential franchisees, continuously improves their segment of discovery day activities and partners with other service departments to deliver a good representative view of the daily operations for potential franchise owner
Partners with operations & marketing team to develop training and knowledge based courses for initiatives for successful launch of new products and services

153

Senior Operations Consultant Resume Examples & Samples

5+ years of banking experience in Business or Research Analyst and/or Operational role
Innovation skills and vision
Knowledge of HIPAA Compliance
Demonstrable experience with bank applications such as gss/icon, Lockbox Wholesale Application, Share Point , Microsoft Office Outlook, Excel
Ability to communicate with business partners
Ability to work independently to meet aggressive time deadlines
Highly organized & Attention to detail
Lockbox Research or other related field or equivalent work experience

154

Operations Consultant Resume Examples & Samples

Conducts timely and successful consulting engagements, such as system assessments, acquisitions, performance improvement or workflow reviews, and other consulting engagements as assigned
Provides direction for clients, staff, and vendors to resolve problems and difficulties within a given projects and business practices. Make recommendations on how to improve performance, safety, or efficiency
Develops standards and methodologies for the department
Conducts research and/or development for strategic projects. Work directly with assigned department(s) or division(s) to monitor existing business practices and make recommendations on how to increase performance and/or efficiency. Applies financial and/or productivity models, or other quantitative and qualitative tools, as appropriate for each assignment, and as might be assigned
Participates in meetings as assigned and other committees/task forces. Represents the functional leader or department in the requesting, designing, and implementation of services including design, renovation, technology/reporting, and other venues as directed
Provides leadership to other levels of consultants and assists in their education and development
Develops summary, detail and dashboard reports and management summaries which present data findings in a professional, concise and readable format appropriate for content and audience. Participate in gaining consensus on guidelines and metric definition. Supports development, tracking, and reporting of scorecard measures and targets. Performs detailed analyses for specific operation and quality initiatives
Administers end-user technology applications in a compliant manner and according to established processes

155

Digital Operations Consultant Resume Examples & Samples

Business Intelligence – raw data interpretation, predictive analytics, reporting, business performance management, the Internet of Things, statistical analysis and benchmarking
Major Projects – infrastructure, energy or utilities networks, construction, transportation, engineering, plant, production or large scale long term capital investment programme
Asset Optimisation – Strategic Lifecycle Asset Management (SLAM), Product Lifecycle Management (PLM), maximising value, improving utilisation and reducing cost
Business Process – Operations Improvement, process efficiencies, decision making analytics, business process management
Manufacturing – Supply Chain management and optimisation, maintenance strategies
Technical Solutions- Integrated Workplace Management Systems (IWMS), Enterprise Asset Management (EAM), Building Management Systems (BMS), GIS, CAD, cloud and mobile
Experience in either industry or related consulting
Ideally you will have an awareness of asset and product lifecycles, supply chain, mechanical engineering, manufacturing or maintenance methods with a view to constant improvement programmes that aim to better performance, optimisation and output of organisations
You will look to fill the enormous gap for our clients between how IoT data can transform business performance and develop a strategy to integrate the data into business operations for effective purposeful use

156

Operations Consultant Collections & Recovery Resume Examples & Samples

Ability to communicate/articulate issues clearly and concisely
Coordination and organization skills, run meetings, ability to multi-task and work in a fast-paced high volume area
Provides analytical support in executing internal control discipline and operational excellence with our Line of Business
Demonstrate accuracy and completeness in all tasks, and follow-up as appropriate
Knowledge of Collection contact centers
Experience with project management and process improvement
Demonstrated strong written and verbal communication skills and the ability to communicate complex written information in a clear, concise manner
Experience building relationships with partners to understand business and communication needs
Instructor/myLearning/Virtually led training experience
Experience working in virtual teams

157

Operations Consultant Resume Examples & Samples

Become a trusted advisor to our business customers in matters related to internal processes and operational efficiencies
Analyze existing business processes to identify improvement opportunities. Develop to-be process alternatives and fit-gap analysis. Work with pertinent stakeholders to implement & sustain changes
Develop and implement end-to-end service solutions based on Lean and Six Sigma transformation philosophies, concepts, principles, tools, and techniques
Partner with business to build solid business case for change including cost benefit analysis
Provide problem solving for issues that arise in day to day running of processes, both automated and non-automated
Working within project planning constraints, communicating project risks and issues to the delivery lead and providing inputs to the change control process
Supporting the operational teams during the UAT and rollout phases
Develop and maintain end user training documentation and delivery training as required
Bachelor’s degree, Lean and/or Six Sigma belt certifications
MBA and Project Management (PMI-PMP) certification preferred
Property & Casualty Insurance experience
Ability to build credibility and trust within the organization
Ability to interact with various levels of the organization
Bring focus, purpose, and agility to motivate others to adapt quickly to changing business needs
Ability to analyze complex problems, break them down in to logical parts and offer options/solutions
Excellent analytical, written and oral communication skills
Strong organizational skills, data analytics, workflow/process mapping and interpersonal skills
An aptitude for problem solving, with the ability to take a logical route to the source of an error
A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team
Prior experience in national consulting practice highly desirable
Experience with Blue Prism or similar RPA tools is a plus
BPMN 2.0
Must be proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Adonis, Aris, Signavio or similar BPMN tool experience highly desirable
Design Thinking preferred

158

Operations Consultant, Heforshe Initiative Resume Examples & Samples

Excellent financial reporting skills
Ability to work with different actors, including through remote contact
Ability to multi-task and address competing priorities in a proactive manner
Knowledge of the UN System operational functionalities; such as; ATLAS and IPSAS policies
Demonstrates consistency in upholding and promoting the values of UN Women in actions and decisions, in line with the UN Code of Conduct
Demonstrates professional competence and expert knowledge of the pertinent substantive areas of work
Demonstrates an international outlook, appreciating difference in values and learning from cultural diversity
Takes charge of self-development and initiatives
6 years of progressively relevant finance work experience is required
Knowledge of ATLAS (the Enterprise Resource Planning software of UNDP and UN Women among other agencies, funds and programmes) is desirable
Knowledge of IPSAS and/or IFRS is desirable
Completion of UN Women Accountancy & Finance Test will be required

159

Business Operations Consultant Resume Examples & Samples

10+ years of related experience with a Bachelor’s degree in Business Administration, Economics, or related discipline
Must be able to communicate effectively
Ability to manage multiple priorities in parallel, and meet constantly changing timelines
Ability to influence other members of the core team to drive key business objectives
Business acumen – stay abreast of industry developments and can identify and analyze trends in weekly results
Strong written communications and presentation skills – work effectively across various segments and geographic regions
Motivated and driven individual who takes pride in the quality of his work

160

Senior Operations Consultant Resume Examples & Samples

Business Controls Experience
Risk Management Experience
Bankruptcy Experience
Mortgage Experience
Consumer Product Experience

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