Service Consultant Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the service consultant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

E Roob

Enrico

Roob

6941 Glover Mountain

New York

+1 (555) 847 1687

6941 Glover Mountain

New York

Phone

p +1 (555) 847 1687

Experience Experience

Phoenix, AZ

Service Consultant

Phoenix, AZ

Doyle-Kuvalis

Phoenix, AZ

Service Consultant

Provide support to Account managers and provide input regarding business development and solution expertise
Solicits client suggestions and makes recommendations for improvement to management
Provide responsive order management support including order entry, or expediting and shipment information to customers
Monitor and analyze account performance and trends to determine adjustments to dealer merchandising in order to achieve results
Determine and work with ‘at risk’ accounts, partner with Sales and Dealers to provide Merchandising Action Plans to retain business
Proactively make decisions on assigned book of business to help with retention and provide Dealer Customers with the highest ROI possible
Monitor and analyze account performance and trends to determine adjustments to dealer merchandising and goals in order to achieve maximum results

New York, NY

Field Service Consultant

New York, NY

Streich Group

New York, NY

Field Service Consultant

Develops and provides on CEU training for customer to improve their overall satisfaction, and workflow
Works for consensus and contributes to achievement of work group goals
Works with internal partners to build work plan to resolve escalated issues and communicate plan to broker
Makes worthwhile improvements to existing programs, and procedures
Makes practical suggestions for improving work processes in own area
Provides feedback and assists in the evaluation of assigned registered applicant as
Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans

present

Philadelphia, PA

Technical Service Consultant

Philadelphia, PA

Daniel LLC

present

Philadelphia, PA

Technical Service Consultant

present

May work closely with technology and marketing by providing voice of customer relative to Tyvek® product performance and expectations of product attributes
Manage the technical relationship with the distributor; provide information and training to distributors for AkzoNobel’s products
Willing to work overtime, overnight, weekends and public holidays as requested
Develop distributor technical capabilities through training programs, mentoring and group clinics
Work with the account team to build solid strategic relationships with industry leading customers by providing technical expertise through the promotion of AkzoNobel’s products and the creation and delivery of custom service offerings
Willing to work with a wide variety of cultures
Assist customers in new product use and application by providing product information/support, design and coordination of field trials, data gathering and analysis/reporting as well as analytics

Education Education

Bachelor’s Degree in Accuracy

North Carolina State University

Bachelor’s Degree in Accuracy

Skills Skills

Demonstrates solid knowledge of EI and client organization and processes
Possesses a proven ability to effectively translate business speak to technical and vise versa to ensure ongoing communication are clearly understood by all parties
Demonstrates solid knowledge of the EI technology infrastructure (supported platforms, operating systems, middleware and network components) and common processes utilized for each
Understands the role of IT within area of specialization and how HP's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilitie
Good knowledge of industry tools
Ability to learn quickly and "think on your feet"
Demonstrates high service or product knowledge and professionalism in researching and sharing service-related information with account teams and customers
A history of successful performance in one of the following operational, implementation or client service positions: Coordinator/ Specialist/ Tax Service Coordinator/Account Executive
Proficient in the latest web technologies and working knowledge of various operating systems
Strong attention to detail

Create a Resume in Minutes

15 Service Consultant resume templates

Read our complete resume writing guides

Service Consultant Resume Examples & Samples

Interfaces with Operations Manager, Corporate Technology Development (CTD), COE’s and customers to endure critical operational issues are addressed expediently
Is responsible for incident and problem reporting (works in concert with Reporting Analysts to ensure integrity of end result) to ensure trends that have potential to broadly impact at LOB and/or enterprise level are identified and appropriate actions are taken
Completes metrics reporting and trending (weekly, monthly, quarterly) for the purpose of communicating to LOB representative and EI executives
Is responsible for holding weekly service discussions across more volatile client groups to identify significant issues or exceptional service efforts
Ensures business is aware of major changes that affect service and obtains business approval when required
Completes updates of major Technology and Operations service level agreements as additions or changes are made to components within the SLA
Populates updates as received as per Key Performance Indicators (KPI) into VIATIL
Follows service restoration, and ensures post-mortem for root cause analysis is performed to ensure issues are addressed
Provides recommendations to the business during service disruption and temporary bypass scenarios to help identify the best solution for both the business and operations (EI)
Participates in System Recovery Teams and Technical recovery Teams as required, representing the business while providing impacts and updating the client
Follows the ITIL process in reporting incidents and problems to ensure a consistent approach is taken in managing issues
Participates in regular customer service reviews to share service insight and gain client perspective of the service provided
Is available 24/7 for critical issues having business implications to ensure client interests are appropriately represented
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 7 to 10 years of technical experience in an IT environment
Demonstrates solid knowledge of EI and client organization and processes
Possesses a proven ability to effectively translate business speak to technical and vise versa to ensure ongoing communication are clearly understood by all parties
Demonstrates solid knowledge of the EI technology infrastructure (supported platforms, operating systems, middleware and network components) and common processes utilized for each
Possesses advanced analysis and decision making skills
Possesses advanced strategic thinking
Displays advanced communication skills
Is effective with all levels, internal and external, to the organization
Maintains solid relationships with customer and COEs
Is comfortable in business or technical discussions
Maintains objectivity and does not turn technical issues into personal issues
Works independently and /or through a team
Identifies opportunities for process improvement, client and technical support

Processing Service Consultant Resume Examples & Samples

 To provide ongoing technical maintenance and usage support of business applications in order to maintain their reliability and business benefits
 To implement system to ensure that the product meets the needs of the service area, liaising with project managers
 Participates in potential Clients meeting to provide expert HR and Service advices
 To provide additional functionality to the business by using the appropriate tool sets to enhance applications and develop reports, workflows, and forms and/or new functions
 Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement
 Investigate and resolve problems of ADP application
 Identify solutions to work around open issues / problems that are under investigation or pending resolution
 Document, and track, case histories, issues, and actionable steps taken
 Improve documentation of support policies and procedures
Able to work independently and efficiently to meet deadlines. ·  Able to promptly answer support related email, phone calls and other electronic communications. ·  Self motivated, detail-oriented and organized. ·  Proficient in HR applications with above 3 years experience·  Experience with SQL server or Oracle, familiar with SQL statement·  Excellent communication (oral and written both in English & Chinese), interpersonal, organizational, and presentation skills.  Bachelor degree or above in computer science or HR Management or related

Service Consultant Resume Examples & Samples

Work in conjunction with Sales team as a key business partner with an in depth understanding of assigned Sales Consultants’ expectations, challenges, and opportunities as well as assigned dealerships processes and expectations
Develop and continually strengthen relationships with assigned Sales Consultants to ensure that dealers are provided unparalleled service, account performance and ROI
Monitor and analyze account performance and trends to determine adjustments to dealer merchandising in order to achieve results
Determine and work with ‘at risk’ accounts, partner with Sales and Dealers to provide Merchandising Action Plans to retain business
Demonstrate ownership of assigned accounts and provide responsive and timely support and resolution for Sales Consultants and Dealer Customers
Proactively make decisions on assigned book of business to help with retention and provide Dealer Customers with the highest ROI possible
Maintain a strong knowledge of AutoTrader.com applications, product suites, customers and reporting capabilities
Foster a partnership with Sales Consultants and District Sales Manager; communicate operational status and activity on shared accounts
Generate performance reports, account audits and value presentations in support of Sales Team
HS Diploma or GED equivalent is required; Bachelor’s degree is strongly preferred
Experience with internet automotive advertising and related applications and tools required
Experience working in an automotive dealership environment is preferred
3+ years experience in a customer focused, account management, environment required
1+ year proven experience coordinating, managing and prioritizing tasks in a deadline driven environment required
Proven experience and demonstrated ability to work in an independent, goal oriented environment required
Proven experience and demonstrated ability to build and maintain cross-departmental, multi-functional and collaborative relationships required
Proven experience and demonstrated ability to analyze customer problems and trends to offer suggestions and recommendations for improvement and success required
Demonstrated, advanced skills in relationship management, communication (verbal, written, phone and email) and interpersonal skills required
Proven ability to effectively work with sales and all levels of dealership staff
Exceptional listening skills and demonstrated ability to detect problem/risks in a remote relationship
Advanced analytical skills, flexibility, and real-time problem-solving while interacting with customers is required
Proficiency in using CRM systems
Experience using complex reporting systems; ability to learn proprietary systems
Strong knowledge and experience with business software applications including MS Office Suite (Word, Power Point, Excel) required
Ability to travel as necessary, anticipated at 10%

Business Banking Service Consultant Resume Examples & Samples

High school diploma (or equivalent) is required
6 months+ customer service experience, preferably in a call center environment
Empathetic, the ability to engage customers with empathy
Engages customers emotionally
Simple problem solving skills
Ability to process common service requests

Card Service Consultant Resume Examples & Samples

2+ years of customer service experience is required
Effective Communication and Listening skills
Customer Focus
Process Adherence
Working Efficiently
Synthesize Information
Adapt to change
Learning on the fly
Decision quality
Self-knowledge
Issue diffusing

Audit Service Consultant Resume Examples & Samples

3 - 5 years of prior experience in a similar role
Experience with SQL queries and RDBMS concepts
ITIL Foundation trained / certified
Familiarity with Six Sigma methodologies
Graduate degree in any discipline. Engineer/ MCA / MBA (pursuing) would be preferred

Professional Service Consultant Data Protection Solutions Resume Examples & Samples

To provide PS engagement (scoping and implementation) support for Dell Software Group Data Protection solutions via the telephone and on client site
Managing Proof-of-Concept engagements throughout the entire sales cycle
Represent Dell Software Group Date Protection solution offerings at relevant trade shows and user groups
Minimum of 2 - 3 years of successful experience in administrating or managing an environment using enterprise-class Data Protection software
Ability to present and discuss current technology as it relates to Data Protection at all levels of customer contact, including high level execs

Associate Service Consultant Resume Examples & Samples

Research complex situations, set customer expectations, and define the actions necessary to resolve the situation Assume ownership of the inquiry and see it through to a timely resolution
Actively participate in customer service training and other training to remain current with operational policies and procedures
Work to accommodate resolution outside of normal procedures when necessary
Utilize management for guidance when dealing with an escalation in order to work through and resolve the escalation while keeping ownership
Assist in the resolution of escalated issues
3 years of financial services experience required, investment services preferred
2-3 years of LPL experience in the Service Center or another customer facing department within LPL 3+ years of previous customer service experience

Associate Service Consultant Resume Examples & Samples

Communicating directly with our clients (Financial Advisors/Professionals) by phone for up to 90 percent of your day
Educate clients on the use of technology to monitor, maintain, and service their operational needs
Assume ownership of inquiries and see them through to a timely resolution
Adhere to compliance/risk procedures and exhibit detailed attention to policies while maintaining focus on investors’ best interest
Actively participate in training to remain current with operational policies and procedures
Drive customer experience to high levels of satisfaction by adhering to our corporate values
Associate's degree required, Bachelor's degree preferred
Requires a minimum of 2 years of financial services
At least 1 year of previous customer service is required, preferably in a call-center environment
FINRA licenses preferred
Strong customer focus, excellent communication skills, a strong work ethic, and extremely organized

Associate Service Consultant Ias Resume Examples & Samples

Assume ownership of the inquiry and see it through to a timely resolution
Communicate with internal departments to improve processes and timely processing
High School diploma or equivalent required, Bachelor's degree preferred
1-2 years of financial services experience required, investment services preferred
Strong customer focus, excellent verbal and written communication skills, a strong work ethic, and extremely organized

Clearing Service Consultant Resume Examples & Samples

2+ years of relevant experience
Proven ability to research and resolve issues, with demonstrated analytical and problem solving skills
Ability to build and maintain strong, positive relationships and influence others without having direct leadership accountability
Demonstrated ability to manage multiple priorities in a fast-paced, results-driven transaction-based environment
Previous operations, processing or customer service experience
Product-specific or financial services industry
Experience working in a Lean environment

Assoc Service Consultant Resume Examples & Samples

Research complex situations, set client expectations, and define the actions necessary to resolve inquiries
Communicate operational and financial industry policies and procedures
Communicate with internal departments to ensure we meet our clients expectations for timely service delivery
2 or more years of financial services experience required
1 or more years of previous customer service required
FINRA license preferred
Associates degree required, Bachelors a plus
Demonstrated effective use of consultative skills, PC Skills and system knowledge
Proven track record in relationship management and customer satisfaction
Ability to work with all levels of clients, management and employees

Clearing Service Consultant Resume Examples & Samples

Researches and provides problem resolution for routine and/or escalated issues, including investigating the problem, completing necessary steps to resolve the problem, and communicating the status and resolution of the issue to necessary internal and/or external partners
Coaches peers on processes, procedures and issue resolution. Accountable for process documentation and assists with the training of staff. Responsible for metrics tracking, data analysis, process mapping and process improvement
Participates in business-driven projects and initiatives and in many cases serves as the subject matter expert
Previous mutual fund operations experience

Clearing Service Consultant Resume Examples & Samples

Duties include processing/resolving BAU and escalated income and withholding reconciliation breaks, supporting the Department Manager and team on a daily basis and the ability to back up/cover duties as needed. This person will also be tasked with identifying and implementing process improvements to create ongoing efficiencies. This includes process documentation, updates, and completion of BAU and backlog projects
Responsible for metrics tracking, data analysis, process mapping and process improvement along with ensuring that all processes are documented, maintained and made available to the team
Run various reports on access databases to provide operational processing information and take action as appropriate. Participate in various ad hoc responsibilities and project requests, as assigned. Integrating LEAN methodology into day to day operations and becoming a Champion for the department
1+ years of relevant operations or service experience
Strong data analysis skills using Excel or Access required
This individual must be a self starter, be able to work in a fast paced environment, handle multiple priorities at once, pick up new tasks quickly and implement them effectively

Clearing Service Consultant Resume Examples & Samples

High School diploma or equivalent required
1+ year of relevant operations or service experience
1+ years of brokerage cost basis reconciliation experience
College Degree

Service Consultant Resume Examples & Samples

Casual opportunity available
Cuba and Rangitikei Street Branch in Palmerston North
NZ's Biggest Bank

Service Consultant Resume Examples & Samples

Based in Bethlehem Branch, Tauranga
Fixed term opportunity for 12 months
Jumpstart your Banking Career!

Service Consultant Resume Examples & Samples

Mandarin and/or Cantonese Language Essential
Casual opportunity at Pakuranga, Auckland
Mandarin and/or Cantonese language essential

Service Consultant Resume Examples & Samples

Jump start your Banking career
20 hours per week, Monday to Friday
Busy Parnell Branch

Digital Self Service Consultant Resume Examples & Samples

Analyze the external marketplace, customers, competitors and technology trends to stay abreast of a rapidly changing digital and service landscape
Identify and prioritize potential new digital application and enhancement opportunities based on customer feedback and leading trends in the marketplace
Develop deep customer understanding, particularly around how customers use various digital channels for their self-service needs throughout the customer journey and then identify new innovative solutions to solve unmet customer needs and improvements to address pain points
Identify and track key success metrics (e.g., adoption, usage, first try resolution and customer satisfaction) for each digital application and utilizing each application’s metrics to make informed decisions
Own customer/feature prioritization across the customer experience & actively contribute to technology prioritization to drive the highest value for customers
Candidate must hold a Bachelors degree in Marketing or a related business field
Previous experience in digital self-service, using metrics and voice of the customer feedback to understand how customers interact with digital applications for their needs and making informed decisions on enhancements to increase adoption and engagement and avoid calls
Detail oriented; able to care for multiple tasks and priorities
Preferable customer digital application experience and/or strong customer experience focus
Preferable knowledge of backend systems and connections
Preferable knowledge of working in a content managed system/environment
Must have demonstrated success of leading digital application strategy and execution from concept to launch
Ability to lead, influence and inspire cross-functional groups
Have an entrepreneurial mindset, bias for action and a passion for delivering great customer experiences
Strong technical understanding of digital technologies and trends
Possess well-developed business judgment which permits the creation of meaningful insight from potentially disparate findings. The ability to think creatively and across the enterprise about solutions is a key success factor in the role
Demonstrate a passion for ownership through a track record of successfully achieving results in a complex work environment. Tenacity and resourcefulness are essential
Have strong project management skills, including a proven ability to think end-to-end, establish priorities, manage long-term projects, and manage multiple projects simultaneously. A track-record of achieving results is critical
Working knowledge of Agile and Waterfall methodologies
Have strong communications (written/verbal) and presentation skills
** Please click link below to learn more about Humana's Digital Team ****

Service Consultant Resume Examples & Samples

Mandarin and/or Cantonese Language Required
Weekend work (Saturday and Sunday) - 15 hours per week
Mandarin and/or Cantonese language skills required

Service Consultant Resume Examples & Samples

Based in Rangiora
25 hours per week, Monday to Friday
Opportunity to kick-start your career!

Casual Service Consultant Resume Examples & Samples

Opportunity to kick-start your career in banking
Fast Paced Tourist Destination
Casual opportunity at Queenstown branch

Senior Service Consultant Resume Examples & Samples

Banking experience essential
Proven customer service experience
Strong People Skills
Excellent Time Management
Handle large work volumes with complex transactions

Service Consultant Resume Examples & Samples

Providing the best possible experience for our customers with an outstanding level of service
Building a positive relationship with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate
Actively contributing to the achievement of targets.

Casual Service Consultant, Biloela QLD Resume Examples & Samples

Customer driven and sales oriented
Proactive, shows initiative
Role models a strong customer focus, preferably with retail and/or sales experience
Active user and promoter of technology
Ability to multi-task, highly adaptable to change and ambiguity
Tier 2 Accreditation

Service Consultant, Hurstville Sydney NSW Resume Examples & Samples

Please note that there are five vacancies available
Two roles available for 33.5 hours per week
Two roles available for 25 hours per week
One role available for 37.75 hours per week

Service Consultant, Contact Center Resume Examples & Samples

Associates Degree preferred; High School/GED required
Minimum 2 years total customer service experience requiring extensive telephone customer interaction in a high-volume, metrics-driven contact center environment
Bi-lingual – ability to speak in Spanish/English is required; ability to read and write in Spanish/English is preferred

Service Consultant New Zealand Contact Centre Resume Examples & Samples

Previous experience working in a customer focussed and target driven environment such as Retail/Hospitality/Call Centres
Clear, well-spoken phone manner
A resilient manner and empathetic nature
The desire to learn and improve in an ever changing environment

Service Consultant Resume Examples & Samples

Develop and continually strengthen relationships with assigned District Sales Managers to ensure that assigned clients are provided unparalleled service, account performance and ROI
Monitor and analyze account performance and trends to determine adjustments to dealer merchandising and goals in order to achieve maximum results
Determine and work with ‘at risk’ accounts, consulting with dealership clients and partnering with Sales to retain business
To ensure effective set-up and execution of key activities in the on-boarding process of new client accounts
Deliver high-impact educational content through webinar-based training sessions to clients effectively presenting client tools, Autotrader and KBB products in a clear manner
Demonstrate ownership of assigned accounts and provide responsive and timely support and resolution for Sales Consultants and Dealer Client Customers
Maintain a strong knowledge of AutoTrader and KBB applications, Cox Media product suites, customers and reporting capabilities
Generate performance reports, account audits, value presentations, and executive summaries for clients and in support of Sales Team as needed
Engage and participate in the exchange of best practices across entire Service Plus team
Able to travel as necessary, anticipated at 10%

Service Consultant Resume Examples & Samples

You are a people person that can build rapport quickly
You have some degree of cash handling experience
Experience with working in a team based environment

Technical Service Consultant Resume Examples & Samples

Strong knowledge of cardiac anatomy and physiology
Strong understanding of Cath lab products, equipment and procedures
3+ years of clinical experience or 4 years medical device experience
Advanced oral communication
Process coordination
Time management
Capable of multitasking and working cross functionally

Business Service Consultant Resume Examples & Samples

Support customers, sales representatives, and business support consultants with: order processing; provisioning; customer account, service, and feature updates (moves, additions, changes, and deletions); and online self-service applications
Receive, track, and process orders and updates while obtaining missing information from requesters, public databases, internal references, or customer contact
Ensure pricing and information is correct, accurate, complete, and in compliance with company policy
Work with customers, and internal groups to identify and resolve issues within agreed service levels
Meet personal performance measures including: service levels; quality assurance, minimal error rates; issue resolution times; reporting; and internal and external customer satisfaction
Recommend improvements to meet changing business, customer, and sales requirements
Maintain knowledge of the Rogers & iquest products and services
Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
Respond to new order status and scheduling enquiries by ensuring pricing is in accordance with company policy or obtain management sign-off for exceptions
Maintain Firm Order Commitment (FOC) database and publish daily updates
Report on pricing anomalies, sales revenue processed, compensation, process compliance, and order processing service levels
Business acumen; able to communicate well with business partners and internal departments
Business account, customer service, sales, or relationship management experience an asset
Excellent knowledge of: SGI, Vision21, OE/OM, AS400, Siebel and other RTI tools an asset
Computer skills proficient in Microsoft Outlook and Microsoft Excel
Able to effectively communicate both written and verbally
Able to work independently and as part of a team
Excellent time management and prioritization skills including the ability to multi-task
High level of attention to detail and excellent follow up skills
Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand
Experience in a telecommunications role
Post-secondary diploma/degree an asset

Technical Service Consultant Resume Examples & Samples

In conjunction with the small sales team, insures that distributor and end-user customers are properly trained on the use and application of AkzoNobel products, services and equipment
Performs field audits of existing systems to ensure recommendations are understood and followed
Work with the account team to build solid strategic relationships with industry leading customers by providing technical expertise through the promotion of AkzoNobel’s products and the creation and delivery of custom service offerings
Assist customers in new product use and application by providing product information/support, design and coordination of field trials, data gathering and analysis/reporting as well as analytics
Establish a network across AkzoNobel’s technical organizations in order to identify technologies that are potentially relevant to AkzoNobel’s customers
Investigates, researches and resolves problems related to product performance and system selection to ensure customer satisfaction
Assists in the authorizing of product profiles, product testing and trials and maintain records on testing, systems approvals and the auditing of existing accounts to ensure proper documentation
Minimum 5 years experience in a technical related role in the Vehicle Refinishes, Automotive or Coatings industry in a technical related role
Knowledge of commercial truck/large application/refinishing products and procedures preferred
Strong communications skills; oral/written, presentations, public speaking and one to one negotiations
Able to travel approximately 50% of the time
Proficient with Microsoft Word, Excel, PowerPoint
Must possess a valid Driver's License

Service Consultant Resume Examples & Samples

Handle telephone calls and emails at this time, with future work to include calls, chat, email, Social Media and/or other contact types as assigned. Respond to general inquiries and resolving concerns; communicate information in a language and at a level that can be readily understood by each customer
Research product, order and service inquires to provide timely, accurate and complete resolution. Use assigned autonomy to override established policy and issue compensation and/or discounts when required to create customer satisfaction. Maintain confidentiality regarding customer information for security and privacy purposes,
De-escalate problem calls and try to resolve before escalating calls as appropriate to Internal Help Desk or Supervisor
Create and maintain accurate records on all calls using tracking software during the call. Make proper and consistent use of tools and reference materials in researching issues and providing solution. Appropriately assign unresolved issues to the correct resolving groups via case management system
Meet assigned key performance measures such as first contact resolution, call quality, ticket quality, call handle time, customer satisfaction and others
Suggest process improvements to update, simplify, and enhance processes, procedures, and technologies
Consistent regular scheduled attendance and punctuality are considered an essential function of this job
Minimum 1-2 years total contact center customer service experience with extensive telephone customer interaction in a high-volume, metrics-driven contact center environment
Previous experience documenting calls in a case management, ticketing or CRM systems is required
Must demonstrate above average written communication skills along with professional speaking skills
Prior Email experience in Contact Center very helpful

Professional Service Consultant Resume Examples & Samples

Advance level programming in C/C++, and TCP/IP Socket Programming
Proficient in C# .NET, VC++.NET
Front End development on Windows using VC++ and Visual Basic
Experience with ASP.Net applications
HTML5/JavaScript/CSS3 experience will be advantageous
Database design and programming with MS SQL is a plus

Assoc Service Consultant, AOE Trading Resume Examples & Samples

Phone support for over 14,000 advisors required to use Annuity Order Entry electronic platform with a detailed focus on service, accuracy, and satisfaction. Offer education and guidance around the order entry system to improve and enhance the Advisor experience
Troubleshooting system issues and offering solutions for timely order entry. Work with internal and external business partners to ensure effective problem resolution
Monitor pending trades for funds availability, approve eligible transactions, and communicate with FAs on trade inquiries
Taking a proactive role in system testing in order to assure successful system upgrades throughout the course of the year

Technical Service Consultant Resume Examples & Samples

Responsible for the installation of the Hotel Systems product suite and its Oracle platform
Install, configure and test all peripheral interfaces to 3rd party vendor systems, such as Call Account Systems, Point of Sales Systems, Door-lock Systems etc
In-depth knowledge on hotel systems, Oracle database and various interfaces
Impart knowledge and best practices for on-going system maintenance
Obtain and retain certification in the most current version of Oracle database administration
Participate in quality assurance of new product and/or version release software when required
Submit timely and accurate project status and other required reports
Maintain customer’s satisfactory within and beyond our organization
Show competent in and out of projects
Provide technical consultancy on different perspectives
Analytical problem solving skills
Able to work effectively with internal & external customers at all levels
Ability to work unsupervised
Creative thinking abilities to create new ideas and think 'outside the square'
Team player in both the local office and wider company teams
Ability to work under stress
Flexibility with people and time
Determination to get the job done to time

Service Consultant Resume Examples & Samples

Responsible for proactively resolving service inquires received via telephone, email or written correspondence from internal and external clients
Provides professional and courteous service including diffusing escalated clients to resolve concerns; completes service requests within departmental service levels
Gathers, researches, analyzes and documents policy information to provide accurate information to clients
Works closely with various departments to answer inquiries and coordinates resolution
Solicits client suggestions and makes recommendations for improvement to management
Makes independent decisions regarding customer requests, and processes policy transactions on administrative systems as necessary
Identifies cross-selling opportunities and utilizes tailored approaches to secure sales leads
Proactively conducts conservation efforts to retain business
Analyzes trends in requests from clients in order to identify risk to the Company, including, but not limited to, anti-money laundering, privacy concerns and unethical practices
Proactively conducts outbound calls to follow up on previous client concerns to ensure issues were resolved accurately and timely
Assists walk-in clients with premium payments and balances cashbox
Remains current on all industry product and company knowledge
Performs other duties as assigned by management
Proven experience handling and effectively resolving client problems. Must provide examples of strong customer service skills
Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations
Possesses and displays excellent verbal and written communication skills with ability to convey information to internal and external clients in a clear, focused and concise manner while following proper rules of punctuation, dictation and style. Ability to prepare correspondence, reports and forms using a prescribed format. Experience must include strong telephone communication and etiquette skills
Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis
Must cite examples of experience working in a demanding environment with heavy volume and multiple tasks
Demonstrated experience identifying problems arising from client relations issues and policy/procedure changes, etc., and providing effective recommendations to resolve
Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective resolutions
Demonstrated experience working effectively within a team
Must provide examples from working experience of going above and beyond the call of duty to assist team members
Proven experience effectively articulating information to clients in a patient and understanding manner while managing multiple tasks
Must provide examples from work experience demonstrating flexibility to meet department and client needs
Demonstrated efficiency in navigating through multiple computer system applications
Working knowledge of word processing applications

Clearing Service Consultant Resume Examples & Samples

Primarily supporting and performing the functions below for offshore team along with Assignments, quality check, billing, vendor performance management support
Responsible for timely and accurate resolution of routine and/or escalated production issues. Provides guidance, coaching and indirect leadership to peers on business processes, policies, and issue resolution. Accountable for documenting processes and assists with the training of staff. Serves as a subject matter expert for various business-driven initiatives
Responsible for supporting the day to day operations of the Clearing Cost Basis Team including processing, reconciling cost basis exceptions. Works with both internal and external business partners to research and resolve issues in an accurate and timely manner. Ensure processing of transactions follow industry rules/regulations and internal compliance procedures
Supporting the Department Manager, Business Analyst and team on a daily basis and the ability to back up/cover duties as needed. This includes metrics tracking, data analysis, process mapping and process improvement along with ensuring that all processes are documented, maintained and made available to the team
Run various reports on access databases to provide operational processing information and take action as appropriate. Participate in various ad hoc responsibilities and project requests, as assigned

Service Consultant Resume Examples & Samples

Build a positive relationship with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate
Proactively discuss the banks products and services to enhance their overall banking experience
Contribute to the achievement of sales targets Contact Centre KPIs

Service Consultant Resume Examples & Samples

Responsible for creating and driving their sales pipeline. Capture leads outside of specialization and use closed-loop lead management to ensure assignment and follow- up by others
Maintain knowledge of competitors in account to strategically position HP's products and services better
Use specialty expertise to seek out new opportunities and expand and enhance existing opportunities to build the pipeline in and drive pursuit
Provide support to Account managers and provide input regarding business development and solution expertise
Development of quota objectives and future direction for defined product category
Some specialists also responsible for selling outsourcing deals
Establish a professional, working, and consultative, relationship with the client, up to and including the C-level for mid-to-large accounts, by developing a core understanding of the unique business needs of the client within their industry
May invest time working with and leveraging external partners to deliver sale
For Services Consultants: Focus on growing contractual renewals for mid-to-large accounts with more complexity, to higher- total contract-value renewals
Directs or coordinates supporting sales activities
University or Bachelor's degreeDirectly related previous work experience
Demonstrated achievement of progressively higher quota, diversity of business customer, and higher level customer interface
Extensive selling experience within industry and on similar products
Typically 8-12 years of advanced sales experience
Project management skills required
2-3 years of product sales in the desired specialty
Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions
Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling
Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit
Understands the role of IT within area of specialization and how HP's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilitie
Account planning and accurate account revenue forecasting skills
Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities
Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position HP as the preferred vendor for meeting all business needs
Establishes a professional working relationship, up to the executive level, with the client
Demonstrates leadership and initiative in successfully driving specialty sales in accounts - prospecting, negotiating and closing deals
Demonstrates high service or product knowledge and professionalism in researching and sharing service-related information with account teams and customers
Deep knowledge of products, solution or service offerings as well as competitor's offerings
Understands how to leverage HP's portfolio and change the playing field on our competitors
Utilizes Siebel as an expert and accurately forecasts business
Understands and sells high value software solutions
Understands selling of services sales
Leverages services as part of strategic product sales
Maintain expertise of industry trends, associated solutions, and key partner/ISV solutions
Maintains expertise on IT at all levels - new applications, maintenance, typical budgets of the CIO's, typical objectives, measures, metrics

Service Consultant Resume Examples & Samples

Management of customers, orders and logistics
Implement account servicing strategies for assigned accounts
Principal liaison with marketing and sales for products and customers, and for multiple product lines & sites
Coordinate with division planners and production schedulers on delivery times for orders received
Implementation of marketing programs for assigned accounts
Support all aspects of customer service including color match requests, pricing coordination, order entry, and coordination of shipments
Initiate and implement initiatives which improve customer service and response times
Candidate must have minimum 2 - 5 years customer service experience; manufacturing environment is a plus or commensurate experience in an administrative support role with direct customer contact
Familiarity with Electronic Data Interface (EDI) ordering preferred

Service Consultant, Royal Oak Resume Examples & Samples

Thursday - 10:30AM - 7:30PM
Sunday - 9:30AM - 4:30PM
Mandarin or Cantonese speaking is essential
Good customer service and meeting sales targets

Field Service Consultant Resume Examples & Samples

Relevant degree or diploma
Administration in an office environment would be an advantage
Honest and ethical
Must be computer literate at an intermediate level
MS Windows
MS Word
MS Excel
MS PowerPoint
MS Outlook
IPad knowledge
Lateral thinker and solution orientated
Motivation, drive, commitment
Must be willing to work after hours when required

Service Consultant, Whangarei Resume Examples & Samples

Monday – 11:00 – 2:30PM
Thursday – 12:30PM – 5:00PM
Friday – 12:30PM – 5:00PM

Associate Service Consultant Resume Examples & Samples

Research complex situations, set customer expectations, and define the actions necessary to resolve the situation
Answer 60 - 80 incoming calls per day from Advisors, Clients, and other members of the firm
1-2 years of previous customer service experience
1-2 years of financial services experience required, investment services experience preferred
Series 7 strongly preferred, but not required

Local Service Consultant Resume Examples & Samples

This is an account servicing position that is consultative in nature
You are expected to consistently meet or exceed servicing plan goals by retaining Epsilon product portfolio to targeted clients; dealerships and dealer groups in assigned market area
Conduct full needs assessment and recommend opportunities as appropriate while demonstrating extensive product knowledge
Provide exceptional problem resolution by implementing solutions to dealerships’ needs
This individual will actively participate in customer concern resolution and account cancellations along with performing other related corporate required duties
Actively participate in customer concern resolution and cancellation turnaround attempts with maintaining consistent support and service to existing clients. Solve existing issues and determine solutions to prevent further concerns
Assist with the rollout of new programs/products by reviewing all material for accuracy and providing feedback for improvement
Improves product knowledge of new and existing products through self-study and usage of available resources
Report daily on all activity with detailed, accurate entries in Salesforce.com of visits, issues, phone/email actions and any other pertinent client interactions
The Position provides the availability of overnight travel to better facilitate efficient, effective management of the territory. Associates are expected to meet all position requirements regardless of whether overnight travel is utilized
Establish and maintain professional relationships with local Manufacturer field representatives within the given territory
Respond to management requests for information and follow up to support communication as required
Represent Epsilon at appropriate trade shows, conventions and conferences in a professional manner which enhances and portrays in the best possible light in the marketplace
This position is salary plus car allowance
Valid and unrestricted Driver’s License, required
Appropriate vehicle insurance, required
Clean driving record, required
Bachelor’s degree, preferred
Customer Service Experience, required
Automotive Experience, desired

Senior Global Service Consultant Resume Examples & Samples

Servicing and consulting of complex international insurance solutions for Financial Lines, including Directors & Officers Liability and Professional Indemnity as well as other lines of business such as Corporate Accident & Business Travel
Lead or support continuous improvement projects within the team, including coordination with the different units involved: underwriting, IT, operations, etc
Be the point of contact for central communication and problem solving between the producing and receiving environments
Business Administration/Management, Law or Economics bachelor degree
Experience in international insurance business of at least 3 years
Experience in Financial Lines and/or Liability products is a plus
Experience in Project Management
Knowledge of cross-border insurance topics
Knowledge of Reinsurance set up within international insurance environments (Captives and Co-insurance)
Know-how of international networking, processes and standards in a global insurance company
Advanced level of excel and power point
Fluent in English. Other languages are a plus
Flexibility about work timetable, in turns from 7:00 to 21:00, because of our worldwide services

Junior Global Service Consultant Resume Examples & Samples

Servicing and consulting of international insurance solutions for Financial Lines, including Directors & Officers Liability and Professional Indemnity as well as other lines of business such as Corporate Accident & Business Travel
Closely working together with our Global Underwriting Manager to globally implement new propositions, to review wordings with Zurich receiving network offices and to maintain current wordings
Maintenance and creation of several product specific guidelines to enhance collaboration with our internal stakeholders
Business Administration/Management, Laws or Economics bachelor degree
Know-how of international networking, processes and standards. To have an international Work/Erasmus experience will be a plus
Effective problem solving and networking
Good communication and negotiation skills
Global, multicultural mindset
Flexibility to work in both a team environment and independently
Flexibility about work timetable in turns from 7:00 to 21:00 because of our international services

Clearing Service Consultant Resume Examples & Samples

3+ year relevant experience in operations, processing or service related environment
Series 7 license
Product-specific or financial services industry experience

HPC Technical Service Consultant Resume Examples & Samples

Assist the business in identifying technical needs and opportunities
Prepare competitive technical proposals and recommendations for HPC catalyst
Carry out technical negotiations with customers
Proactively monitor and evaluate HPC unit operations and catalyst performance, with the aim to increase unit performance and customer satisfaction
Perform technical services, like unit loading/start-up, unit monitoring, catalyst
Prepare competitive technical proposals and recommendations for HPC catalyst applications to existing and potential customers with the aim of selling catalyst
Convince customers to choose the proposed solution
Proactively monitor and evaluate HPC unit operations and catalyst performance, with the aim to increase unit performance and customer satisfaction ultimately resulting in repeat business
Perform technical services, like unit loading/start-up, unit monitoring, catalyst lifetime prediction and troubleshooting
Perform studies for customers to optimize and improve profitability of their hydroprocessing units
Maintain and improve calculation models
Prepare and present technical papers at seminars and congresses
Prepare catalyst performance data for UOP for the design and revamp of hydroprocessing units

Printing & Copying Partner Service Consultant Resume Examples & Samples

Proactive Support
Experience working across organizations
Process improvement and process implementation experience, especially with complex, distributed systems. Project Management Professional or Lean Sigma Black Belt certification preferred

Technical Partner Service Consultant Resume Examples & Samples

Provide a single point of contact for service managers at major partners deploying and supporting HP’s Channel Partner portfolio (A3 LaserJet and PageWide)
7 plus years of support, engineering, and technical experience with office copiers and office printing providers. Preferred to have additional experience with scanners, printers, MFPs, and similar products
Industry Knowledge

Funeral Service Consultant Resume Examples & Samples

Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources
Travels through assigned territory to call on regular and prospective customers to solicit orders or talks with customers by phone
Displays or demonstrates product, using samples or catalog, and emphasizes features and benefits
Quotes prices and credit terms and prepares sales contracts for orders obtained
Estimates date of delivery to customer, based on knowledge of production and delivery schedules
Prepares reports of business transactions and keeps expense accounts
Instructs employees or purchasers in use of merchandising systems
Manages the Merchandising System installation and assortment selection process
Sells and promotes the Merchandising System and the accompanying products
Assists in collecting past due accounts and in helping funeral homes finance purchases
Enters new customer data and other sales data for current customers into computer database
Develops and maintains relationships with purchasing contacts
Directly manage all aspects of sales territory with minimum need for constant supervision
Successfully and consistently achieves all sales quotas
Represents York in a positive manner to the death care industry and trade organizations
Investigates and resolves customer problems with deliveries
Attends state and regional trade shows

Service Consultant Resume Examples & Samples

5+ yrs of experience in Cash/Client Service
Good communication skills (written and verbal)
Excellent customer focus
Focus towards risk management
Relationship management skills
Good knowledge of Cash products and Client Servicing

IT Service Consultant, Veeva Resume Examples & Samples

Being up-to-date with technologies
Basic programming and scripting
Knowledge of Salesforce.com (SFDC),
Experience in databases and data management,
Experience in XML/HTML
Experience in Informatica PowerCenter
Experience in service management
Knowledge of ITIL
Providing support for Veeva CRM systems,
Cooperating with business users from all around the world,
Managing KPI’s
Knowledge management

IT Service Consultant, Argus Resume Examples & Samples

Experience in working with relational Databases (e.g. SQL Server or Oracle) and ability to develop SQL queries,
Degree in computer science or related field,
Proven experience in working and supporting tickets processes,
Background of large scale support (24/7),
English skills (B1/B2)
Basic programming skills (preferably C#) are advantage,
Ability to work across boundaries, i.e. Japan,
Highly developed communication skills
Ensures continuity of business execution through ensuring production applications are: fitting for purpose and support the evolving business processes and they meet an agreed Risk Profile (aging of technologies, controlled regarding regulated applications, aligned with business continuity)
Provides the linkage of technology and business process understanding to quickly restore service, including the creation of facile and creative workarounds, as necessary across 2-3 business processes/services and associated applications (5-15+ applications), supporting large user populations, across multiple business units/geographies), or support business critical processes
Participates in troubleshooting in applications across multiple technology domains and business areas

IT Service Consultant, Labware Resume Examples & Samples

Understanding of LIMS/ELN solutions,
Degree in Life Science - Biology, Chemistry or Pharmacy background,
Excel expertise, including Macro development,
Ability to learn new concepts, systems and software independently and quickly
An interest in IT
Knowledge of Labware and/or the industries that use Labware,
Experience in databases querying, mainly SQL,
Experience of application management, operations, and/or support including knowledge and experience of ITIL Support Processes, like Incident, Problem and Change Management,
Software development experience,
Knowledge of GxP,
Experience in analytical chemistry would be beneficial
The development of ELN templates to support the Pharmaceutical R&D Business,
Makes reports and works close with Excel,
Lead and champion continuous improvements that improve end-user experience, reduce risk and/or lower the cost of ownership of the overall business process/service on an ongoing basis
Carries out work with minimal supervision balancing conflicting priorities and needs,
Provides the linkage of technology and business process understanding to quickly restore service, including the creation of facile and creative workarounds

IT Service Consultant, Labware Resume Examples & Samples

An IT support and/or service management background,
Knowledge and experience of ITIL Support Processes like Incident, Problem and Change Management,
Databases skills - such as SQL,
Understanding of code management,
Experience of application management,
Ability to learn new concepts, systems, and software independently and quickly
Knowledge of Labware or other Laboratory Information Management System (LIMS) or Electronic Lab Notebook (ELN) solutions,
Knowledge of the industries that use Labware (Pharmaceutical, Biotechnology, Petro-chemical, etc.) would be desirable,
Experience in GxP,
Ability to work within a highly regulated environment
Support the Labware team in providing and efficient and effective service to the business,
Support of Labware solutions in a validated environment,
Incident and Problem Management,

IT Service Consultant, Veeva Resume Examples & Samples

Bachelors degree in IT or Engineering field,
Fluent English (both verbal and written),
Highly developed problem solving skills, ability to communicate with stakeholders at all levels, extensive interpersonal skills,
CRM service experience
SFDC/Veeva experience,
Consumer Goods experience

Application Provisioning Service Consultant Resume Examples & Samples

Bachelors degree or extensive experience in service provision/analysis
Data Analytics, Information Technology or Business Management
Has a thorough understanding of IT Service Management
ITIL, ADP, Lean methodologies, 6S skills
Ability to leverage service, data and metric methodologies would be a distinct advantage in maintaining high levels of service and identifying further improvement opportunities
Demonstrated ability to analyze and synthesize information and make service recommendations
Experience of working with 3rd Party vendors (desired)
Demonstrated ability for sound judgment with strong emphasis on quality, cost and service improvement
Proven ability to engage with business and 3rd party stakeholders and communicate service issues in their terms
Work effectively within a global, geographically diverse team
Able to interpret customer requirements and restate in terms of business requirements
Strong written and oral communications skills
MSI packaging
Installation Script writing
Understanding of client elevation (UAC, etc.)
Compatibility resolutions (Windows, browsers, Citrix)
Application Packaging Technologies
Application Virtualization (AppV, ThinApp, XenApp, etc)
Application Compatibility/Assessment (ACT, APPDNA, ChangeBase)
Scripting languages
Successful delivery of service to SLA, providing an enhanced user experience in the global PC & Mobile service line through solutions that are cost effective
Support and provide analysis of service initiatives and technology changes, as directed
Facilitate 3rd line support with suppliers and IT trade Partners
Monitor & report costs associated with service delivery
Maintain support manual and documentation
Ability to provide solutions for any complex situations
Drive escalations to closure

Field Service Consultant Resume Examples & Samples

Bachelor’s degree or 5+ years of related experience
Group Life and Health License (or able to obtain within first 90 days of employment)
Must demonstrate strong organization skills, excellent presentation skills, oral and written communication skills
Able to work well independently as well as partner with others internally and develop/maintain strong working relationships
Must have the ability to solve problems and think creatively in a very fast and ever-changing environment
5-7+ years Group Insurance experience
Able to maneuver within multiple complex systems at same time
Strong product knowledge and underwriting skills

Field Service Consultant Resume Examples & Samples

Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers and broker meetings to discuss both and responsible for the creation of presentation materials
Ensures proper licensing and appointment paperwork is in good order for writing agents
Must be able to demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans
Tracks renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments and follow through of amendments
Performs other duties as assigned or required by specific market to successfully support the Account Executives, Broker, and Customers

IT Service Consultant, Interface & Data Lead Resume Examples & Samples

Proven experience in application support or data management/integration
Experienced user of Oracle or other SQL database
Data model understanding and data analysis skills
Experience in following of IT processes and policies
Understanding data models and knowledge of data analysis
Experience in application or interface monitoring
Knowledge of data management and ETL concepts
Management of interfaces and looking after high data quality in the Veeva CRM system
Cooperating with customers and external data providers
Monitoring of interfaces
Data quality monitoring and improvement

IT Service Consultant Resume Examples & Samples

Proven experience in infrastructure management or support
Strong verbal & written English communication skills
Ability to learn new concepts and software independently and quickly
Experienced user of Linux/Unix/Windows systems
Experience in following of IT processes and policies - Configuration and Asset Management, Incident, Request and Problem Management, Change Management, Retention Policy,
Experience in application or infrastructure monitoring
Knowledge of networking concepts
Ownership and management of IT infrastructure components for Veeva CRM system and its interfaces
Cooperating with internal IT infrastructure teams
Monitoring application components
Change management on infrastructure level
Ensuring compliance with internal quality, risk and security policies in this area
Within 3 weeks we will invite you for the first phone interview with our recruitment team
Just give us few days and we will come back to you with the feedback

Technical Service Consultant Resume Examples & Samples

Provide technical support to Americas customers regarding the use, performance and capability of our Tedlar® polymers, films and coatings
Troubleshoot and resolve customer issues and problems
Support the introduction and qualification of new products with our customers
Gather “Voice of the Customer” regarding performance of our products, their needs, new product ideas and applications
Support the Quality team in investigations for product quality concerns
Investigate the use of existing or modified Tedlar® products for new or existing markets/applications
Establish and manage a global process to document and archive product information/data generated in support of customer investigations or requests, and competitive performance testing
Coordinate the Technical Service team meetings and help leverage technical expertise across the team and customers
Document our customer’s application processes and qualification tests
Deliver DuPont’s technical positions and messages
Serve as an interface with Manufacturing (including Quality, Operations and Manufacturing technical) to insure that customer requirements are clearly understood by those responsible for making the product
BS or MS in Science or Engineering
Experience supporting coating and/or film manufacture
Knowledge about Tedlar® products is preferred, but not required
A minimum of 5 years of experience in a technical role requiring frequent and independent customer interactions with a strong customer and quality focus
Excellent problem solving and troubleshooting skills through data analysis and creativity
Ability to effectively balance customer product requirements and cost effective product capabilities
Strong leadership, networking and communications skills
Strong interpersonal skills and demonstrated ability to work well with others
Ability to handle multiple tasks and a high volume of work with shifting priorities
Ability to travel to plant sites and visit customers
Six Sigma Green Belt certified
Experience coordinating or leading teams

Treasury Management Service Consultant Resume Examples & Samples

Minimum 5 to 7 years in banking specifically relating to treasury management products and services
Knowledge of Microsoft Office Professional (Excel, Microsoft Work, Outlook) necessary to complete many daily responsibilities
Knowledge of the FIS (previously Metavante) data processing systems preferred
Desire to work in a team-oriented environment is a must
Transportation required for in-person meetings with dedicated clients

Partner Service Consultant Resume Examples & Samples

Provide input into support improvements and process improvements
Provide an escalation path into Customer Support and Global Business Units on parts or service issues
Integrate technical knowledge and business understanding to create solutions for channel partners
Resolve technical and business incidents independently. Mentor/assist less-experienced team members on complex incidents
Lead consulting with partner delivery teams in planning, delivering, and managing complex support design, deliver, and manage delivery of office printing solutions
Consult with executive customer management to achieve partner operations excellence
Fluency in English and key local languages (minimal Swedish and preferred other Nordic languages required

GV Senior Application Service Consultant Resume Examples & Samples

Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex
Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex
Create and send Customer messages to SAP to request support and corrections
Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach
Provide mentoring support and guidance to other consultants on areas of expertise
Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team
5 - 8 Years of Directly Related Experience
SAP Payroll/HR application expereince - including Enterprise/Personnel structure, payorll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorisations, Time Management Configuration
Understanding of Employee Self Service/Portal
Champion/Specialist in one-two countries and or Specialist in one functional area
Lead and coordinate Global level Change Controls

IT Service Consultant, Labware Resume Examples & Samples

Required 3 years of experience in an IT industry ,
Experience of SQL to query and update databases, especially with Oracle and SQL Server,
A degree in IT or a scientific degree with IT experience
Proven programming experience, with C# or Java being desirable, and an understanding of code management principles,
Knowledge and experience of ITIL,
Experience or working with GxP,
Knowledge of Labware, as a product, or other Laboratory Information Management System (LIMS) or Electronic Lab Notebook (ELN) solutions,
Experience of the industries that use Labware (Pharmaceutical, Biotechnology, Petro-chemical, etc.) would be desirable
Support the Labware IT Solution in providing and efficient and effective service to our R&D business,
Incident and Problem Management, including ticket management,
Provides the linkage of technology and business process understanding to quickly restore service

Claims Service Consultant Resume Examples & Samples

Successfully completes the Claims Service Consultant Training Program and demonstrates the skills learned
For all duties and responsibilities, incumbent will take ownership of any issue, problem, or error that could potentially impact the loss participant
Secures new loss reports and loads the loss into the appropriate system. Follow through with clearly identifying expected services that will be offered throughout the claims experience. Learns to identify exposures and properly sets up new loss. Develops familiarity with claims related to all lines of company business. Transfers calls to the appropriate file handler
Answers general status inquiries from claimants, insureds, agents, and others. Develops knowledge about the entire claims process to respond to questions and properly route the call
Recognizes opportunities to offer tow, make Direct Repair shop recommendations and offer other company programs as necessary
May train and mentor less experienced personnel
Performs other projects and assignments as directed

Field Service Consultant Resume Examples & Samples

Conducts post-sale enrollment meetings; presenting product information, distributing approved materials, collecting forms and answering questions
Works with internal partners to build work plan to resolve escalated issues and communicate plan to broker
Ensures proper commission agreements are completed and documented internally
Tracking of renewal status and margin positions for existing customer block and drives opportunity to add coverages for growth and persistency. Coordinates renewals with UW
4+ years account management experience with employee benefits
10% travel outside of SFL market
Strong communications skills: oral, written, and presentation
Works well in team environment and independently
Able to solve problems and think creatively
Build and maintain strong relations

IT Service Consultant Resume Examples & Samples

Proven experience in supporting for applications,
Strong verbal & written English communication skills,
Ability to learn new concepts and software independently and quickly,
Knowledge of CRM systems,
Experience in mobile platforms,
Ability to create and document business cases
Ability to create and manage functional application tests
Ability to create Operational procedures

Field Service Consultant Resume Examples & Samples

Supports AE in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing broker/client relationships
May conduct post-sale enrollment meetings/benefit fairs or request support through Onsite department; presenting product information, distributing approved materials, and answering questions
Broker advocate working with internal partners to effectively resolve escalated issues, be able to identify root cause and recommend solutions
Actively participates in finalist meetings, annual account review and stewardship meetings for existing customers and broker meetings to discuss both. Prepares PowerPoint presentation
Collect and ensure proper licensing and appointment paperwork is in good order for writing agents
Actively participates and quarterbacks the implementation process, including actively participating on implementation calls with client/broker
Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans. Stays informed of specific client activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
Provides renewal support – Delivery and tracking renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments borne out of final decisions
Bachelor’s degree preferred or equivalent experience; at least 3 to 4 years account management experience and Life and Health license required within 90 days of employment
Ability to influence and drive results
Strong product knowledge/experience in VB enrollment management through third party vendors/enrollment firms preferred
Excellent presentation skills, oral and written communication skills
Able to work well with others as well as independently
Strong decision making and critical thinking skills
Ability to recognize opportunities to recommend new product offerings

IT Service Consultant, Documentum Resume Examples & Samples

Eagerness, and ability to learn new technologies quickly,
Knowledge of databases,
Knowledge of operating systems (Windows/Linux),
Basic programming or scripting,
Experience of service management,
Service reporting (SLAs and KPIs),
Develop the technical and business knowledge for the applications,
Work with the team to shape and improve the service offered
Within next 2 weeks we will invite you for the interview with manager

Service Consultant Resume Examples & Samples

BA/BS or minimum 2 years related customer contact or technical experience
General knowledge of electric and gas tariffs
Prior experience in handling customer calls and managing customer relationships
Familiarity with SAP platforms, for example DWMS. Working knowledge of CCS-CRM (customer system)
Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices
Experience working in electric and/or gas organizations or for a builder/developer or contractor
Familiarity with PSE&G’s new business process
Familiarity with Sharepoint

Technical Service Consultant Resume Examples & Samples

Applies technical expertise to sales professionals, customers, distributors, and other internal/external partners by providing deeper understanding of Tyvek® medical product applications, as well as of product limitations
Contributes technical expertise to translating Tyvek® medical packaging product data into effective marketing and sales tools to serve the Medical and Pharmaceutical industry
May assist organization with environmental & regulatory product issues, product improvements, competitive positioning of existing product offering and new business product developments
May work closely with technology and marketing by providing voice of customer relative to Tyvek® product performance and expectations of product attributes
The primary job responsibility is to be the single point of accountability for technical customer inquiries in North America
Bachelor’s Degree or equivalent education and relevant experience in a scientific or engineering discipline preferred
5 years minimum (10 years preferred) Medical Packaging industry experience is required
Must possess the ability to communicate effectively with customers who are technical or engineers
Demonstrated customer focus and relationship development
Strong self-starter and self-manager who delivers effective results
Ability to travel 50% of time within the U.S and occasional international
Proficient in Microsoft Excel, Word, PowerPoint
Familiarity with SalesForce.com or other CRM system is a plus

Digital Service Consultant Resume Examples & Samples

Personally install Best-In-Class website integration, as well as CRM templates and workflows whenever possible
Engage CRM and website vendors on behalf of the dealership to ensure the successful installation of Best-In-Class website integration, templates, and workflows
Assist with ICO dealer needs and offer creative solutions to help them reach their business and sales objectives
When applicable, works directly with all levels within the dealership with a focus on the General Manager, Used Car Manager, Internet Manager and ICO-related associates
Maintain a working knowledge of AutoTrader.com and Kelley Blue Book applications, product suites, customers and reporting capabilities with other ATG companies
Effectively support the implementation of the digital ICO solutions, processes, tools and behaviors into an existing dealer location and /or group
Jointly and remotely ensure all ICO product launches are effectively taken to market through the pre-launch and launch process with immediate results for the client
Provide ICO assets to dealership eCommerce team to utilize in their CRM system for efficient and effective response to ICO consumers
Develop effective ICO solutions and strategies for dealership eCommerce teams to incorporate into the existing processes
Attend quarterly ICO Summit meetings and ICO dealer visits
Support Kelley Blue Book Price Advisor Participating Dealer, Lead Driver, and Site Driver products similarly
The ICO Digital Services Consultant will show the flexibility necessary to adjust to changing/additional duties and responsibilities as the department and company changes
Additional responsibilities may be delegated to the Digital Services Consultant in order to assist the department and company in meeting their goals and mission
5+ years retail automotive experience in dealership with an emphasis in the E-commerce arena to include prior BDC, Internet Sales, Internet Leadership, CRM management, Website execution and current history of leading or working within a successful digital sales team
Hands-on experience in editing and updating dealership websites via a backend tool
Basic HTML coding knowledge required
Experience with all facets of Dealership Digital Marketing, including, but not limited to SEO/SEM, mini- and micro-sites, social marketing, video, and eMail
Experience in creating, editing, and using templates in various dealership CRM environments
Like experience in a customer focused, account management, revenue driven environment required
Proven experience and ability to work in an independent, goal oriented environment (self management) required
Proven experience coordinating, managing and prioritizing complex projects in a deadline driven environment required
Strong written, verbal and phone communication skills required
Strong knowledge and experience with business software applications including MS Office Suite (Outlook, Word, Power Point, Excel) required

Service Consultant Resume Examples & Samples

Provide consulting services to customers & defining innovative solutions
Provide recommendations to the customer on products and/or solutions, enhancements and improvements for their systems
Perform and lead service projects and take ownership of customer coordination
Manage the services team of 5 Engineers
Manage project and services agreements
Execute site services when needed
Consult on Customer disruptive events and technical issues
Mentor Senior Service Engineers in the local team or world area
Proactively identify Service/Product opportunities and assist the sales process
Proactively promote consulting, service, start up and commissioning services and support the sales team as required
Comply with all Emerson requirements for business processes including timesheets, site visit reports and all other documentation in line with Emerson Process Management internal procedures
Recognize and accept HSE Roles & Responsibilities as defined in Emerson's Company Policy and Procedures

Service Consultant Assoc Resume Examples & Samples

Build trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently
Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments
One or more years of college education or relevant work experience
Work or educational experience must include
Customer service, sales and/or influencing others
Fast paced and changing environment
Multitasking and time management skills
Effectively communicating verbally and in writing
Paid training, tuition assistance and career development
Casual dress (yes, you can wear jeans to work!)
Wellness program with discounts & rewards, and onsite gym at our large locations
Onsite healthcare at large locations and the standard benefits (medical, dental, vision, 401k)

Field Service Consultant Resume Examples & Samples

4+ years account management experience with employee benefits preferred
Life and Health license preferred or willing to obtain in 90 days
Build and maintain strong relationships

Field Service Consultant Resume Examples & Samples

Supports Senior sales staff in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing client relationships
Promotes, organizes, and attends enrollment meetings and benefit fairs for assigned customers
Prepares presentation materials
Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans
Tracks renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments borne out of final decisions
Mentors newly hired associates and assists with process training
Bachelor’s degree, 5-7 years Group Insurance experience and Life and Health license

Background Screening & Selection Service Consultant Resume Examples & Samples

Respond to basic inquiries regarding ADP products
Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities
High School diploma
Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner

Human Capital Management Service Consultant Resume Examples & Samples

2 years implementation experience using Actimize
Strong Java and SQL background with enterprise level implementation experience
Strong data collection skills using modestly complex SQL and the ability to present and explain the data
BA/BS in Computer Science or related field
Excellent written and verbal communication skills -- comfortable proactively communicating with others both within and outside of the immediate team to resolve issues and get questions answered
High attention to detail with excellent analytical and troubleshooting skills

Human Capital Management Service Consultant Resume Examples & Samples

Setting development priorities & ensuring on-time delivery
Provide best practices for all aspects of the product/service lifecycle and deliver quality solutions that meet desired business outcomes
A knack for talent evaluation and driving significant organizational change
Experience with agile development methodologies and promoting a continuous improvement mindset and culture
Process driven spirit and mindset who can remain upbeat and creative in a changing business and customer climate
A deep customer focus with the ability to align product and technology strategy to key customer pain points
Experience with (SDLC) software methodologies such as Scrum/Agile
Experience in Event based systems, integration technologies (MQ/Message Broker, Kafka/Camel, etc.) Kafka, Camel
Experience in J2EE, Design Patterns and SOA/Integration technologies
Experience with DSL software development languages environments

HCM Service Consultant Resume Examples & Samples

Conduct correspondence with customers and representatives
Demonstrated ability to learn and apply basic concepts in new situations
Ability to collaborate and work in a team environment as well as work independently and make sound decisions

Service Consultant, Ponsonby Resume Examples & Samples

Monday - 1:00PM – 5:00PM
Tuesday – 1:30PM – 5:00PM
Wednesday – 1:30PM – 5:00PM
Friday – 9:00AM – 1:00PM

Service Consultant, Rangiora Resume Examples & Samples

Wednesday – 12:00pm to 3:30pm
Thursday – 12:00pm to 3:30pm
Saturday – 8:45am to 1:15pm

Service Consultant, Alexandra Resume Examples & Samples

Monday - 12:00pm to 5:00pm
Tuesday - 8:45am to 1:30pm
Wednesday - 12:00pm to 5:00pm
Thursday - 8:45am to 1:30pm
Friday - 11:30am to 4:30pm

Field Service Consultant Resume Examples & Samples

High School Diploma Required
5-10% travel
Strong Communication Skills: oral, written and presentation

Human Capital Management Service Consultant Resume Examples & Samples

Manages the workflow towards successful service delivery to one or more clients. Reconciles the inputs and outputs of the payroll processing, working with other partner teams
Effectively adheres to ADP standard operating procedures and client policies and procedures
Thoroughly understands assigned client's payroll processing and daily checklist to monitor complete accuracy of payroll
Adherence to scheduled work tasks, policies and procedures
Must be able to create and execute reports as necessary
Must be able to create and execute queries
Perform ad hoc testing and validation as needed
Ensure service requests are addressed in timely manner
Ensure timeliness and accuracy of data and technical applications
Troubleshoot escalated payroll and tax anomalies working with other internal and/or Client support groups until resolution as necessary
Responsible for continuous process improvement identified through root-cause analyses & engages other support teams as needed
Builds relationships of trust, respect and partnership with client contacts by providing World Class Service
Attend and actively participate in client conference calls
Handles escalated client issues and assists the payroll specialists in diffusing escalations
Ensure all client escalations are communicated to all reporting groups
Assist internal partners on payroll /client specific technical application request/s
Responsible for day-to-day/operational technical account management of the client
3+ years of payroll execution
Must have advance excel skills (vLookup. Macros, etc)
Must be analytical and detailed oriented
Associates Degree/higher or equivalent in education and experience
Should have a understanding of Benefits/HR/Garnishments and other items that can impact payroll
Technical application knowledge
Strong verbal and written communication

Human Capital Management Service Consultant Resume Examples & Samples

Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
Demonstrated organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
Proficient in the latest web technologies and working knowledge of various operating systems

Service Consultant, Rotorua Resume Examples & Samples

Monday - 9am to 4:30pm
Tuesday - 12:45pm to 4:45pm
Wednesday - 9:30am to 2:30pm
Saturday - 8:30am to 4pm

IT Service Consultant Resume Examples & Samples

Bachelors degree in Business, Economics or IT field,
Strong analytical skills, multidata source reporting,
Excellent MS Excel skills,
Good command of English,
Highly developed problem solving skills, ability to communicate with partners at all levels, extensive interpersonal skills,
MS Powerpoint skills,

International Service Consultant Resume Examples & Samples

Bachelors Degree and 4 or more years of experience in the Service Delivery area
Multi-lingual
Excellent analytical planning skills with ability to effectively manage changing priorities

Service Consultant Resume Examples & Samples

Monday – 12pm to 3pm
Tuesday – 12pm to 4:30pm
Wednesday – 12pm to 4pm
Friday – 1:30pm to 4:30pm

IT Service Consultant, R&D Resume Examples & Samples

Being process – oriented,
Background of large scale support (24/7)
It is crucial to inform your current manager about this application

GV Senior Application Service Consultant Resume Examples & Samples

Support Team Mentor or Lead - coaches people on complex issues
Responsible for escalations (technical nature) due to point 3
III. Qualifications

100

Service Consultant Resume Examples & Samples

Organizational Skills: the ability to independently multi-task, set priorities, and follow up in a timely manner
Any payroll or time & labor experience is helpful
Experience with SQL server, Oracle

101

Device as a Service Consultant Resume Examples & Samples

Responsible for selling Custom/Contractual Services to customers in Singapore
Leads the custom services engagement, by working with enterprise account manager to focus on new business or up-selling within the targeted country accounts
Requires a solid understanding of the Services portfolio and the Deal engagement process providing consultative guidance to country services specialist to evaluate the customer business case and develop a compelling sales message substantiating the services value proposition
Works on deals that are typically large and require complex consultative customer proposals, and tailoring strategy and solutions to meet the needs of the customer
Strong Leadership skill to lead project team which consists of sales, services category, solution architect, opportunity consultant, finance, customer operation and delivery team
Experience in IT lifecycle services and financing/leasing
5 years Sales experience
3 years experience in PC lifecycle Service
3 years experience in Consulting , Large SMB accounts
Prefer consulting background
Typically 3-5 years of experience in specialty sales
In depth knowledge about product, service, solution and differentiators between own offerings and what competitor's offerings
Applies specialized technical product/service/ solution knowledge in working with account teams to screen and prioritize multiple leads for feasibility

102

Service Consultant, Glenfield Mall Resume Examples & Samples

Monday – 9am to 5pm
Thursday – 8:30am to 4pm
Friday – 11:30am to 7:30pm
Saturday – 8:30am to 4:30pm

103

Service Consultant Resume Examples & Samples

Relationship Management Skills
Strong Customer Focus
Some experience in sales

104

Service Consultant Resume Examples & Samples

Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment
Implement account service strategies
Principal liaison with marketing and sales for assigned customers
Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up
Initiate and implement initiatives which improve customer service and responsiveness
Coordinate with Logistics and Operations on capacity planning and scheduling
Champion customer needs and follow up on customer inquiries
Provide responsive order management support including order entry, or expediting and shipment information to customers
Proactively communicate supply chain issues and provide alternatives
Attend technical training seminars
Back-up team-members when workload makes this necessary

105

Assoc Service Consultant Resume Examples & Samples

Actively participate in onboarding the customer (including providing input into how best the advisor’s organization should be set up), perform quality control checks on advisor setups, and provide ongoing Client Compensation training and support
Become familiar with the client organization’s unique operating challenges to more fully tailor the service experience to meet expectations.Proactively coordinate and communicate with multiple departments to ensure a smooth transition experience
Answer inbound customer service calls in call center environment, taking calls from assigned program managers, advisors, and their staff
Perform limited processing of operational transactions as necessary (zero batches, general adjustments).Provide specialized reports as requested
Perform research and detailed analysis on compensation issues, coordinating with BTS, Direct Business, and other key business groups as needed to resolve
Act as an “owner” of all issues, managing others as needed to achieve a timely and comprehensive solution; communicating as necessary with Commissions Mgmt, Transitions, Service 360, and others
If the client desires, hold monthly meetings to go over outstanding issues and training
Provide regular feedback to the Client Compensation Service Management team to improve both the advisor experience and operational efficiencies
Assist on the general service line as needed
Minimum Experience required: Prior brokerage operations or financial service call center experience. Must have excellent communication skills, especially telephone service/relationship management skills
Software/Systems Skills Required/Preferred:Proficient in BranchNet, BETA, Microsoft Excel, Microsoft Access and Powerpoint.Must have excellent PC and data input skills. Familiarity with Oracle and Siebel strongly recommended
Project Management and or Data Analysis skills a plus
Problem solving skills and attributes

106

Premium Service Consultant Resume Examples & Samples

Strong understanding of broking products
Relevant working experience within banking or related financial companies
Excellent attention to detail and proven ability to perform with highest accuracy
Strong customer focus with the ability to drive new to bank relationships
Sound time management and organisational skills

107

Field Service Consultant Resume Examples & Samples

Directs and leads technical team in the assignment and priority of tasks
Consults and works directly with customer regarding needs and process improvement to insure customer satisfaction
Oversee work completed by technical team to ensure quality of repairs
Accurate and timely repairs of precision surgical instruments
Includes sharpening, repairing and refurbishing of hand held surgical instruments as needed
Provides CEU training for customers at the customer facility or other locations as required
Develops and provides on CEU training for customer to improve their overall satisfaction, and workflow
Instrument cleaning, etching and taping
Container repairs
Daily work order entry and maintaining needed customer reports
Consistently maintaining customer relationships and expectations
Regular maintenance and cleaning of work area and company vehicle
Special duties as assigned
Must comply with applicable ISO and FDA regulations as stated in Quality Manual
Must embody the Company’s Vision, Mission and Values
Other duties may be assigned
Will be responsible for managing the customer expectations, and ensuring that the on site technician meets the customer needs with respect to quality and quantity or repairs
Acts as a mentor to on site technicians
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Requires a high school diploma, Bachelors degree preferred
Requires completion of basic repair training program or equivalent (which Aesculap will provide)
Requires clear communication to customers, colleagues and management
Occasional overtime and changes in shift scheduling are required to suit customer needs
Computer knowledge is required
Experience with machining or handling of delicate metal instruments is desirable

108

Platform as a Service Consultant Resume Examples & Samples

Routinely assess, design, and implement Red Hat’s core offerings, including Red Hat OpenShift and Red Hat Middleware
Work closely with the regional field sales and services teams throughout the customer engagement life cycle; ensure customer commitments match service capabilities and contractual obligations
Assist customers in designing, developing, and managing their system provisioning strategy

109

Service Consultant REQ Resume Examples & Samples

BA/BS and minimum 2 years related professional experience (customer contact or technical experience)
Experience in handling customer calls and managing customer relationships
SAP, CCS and DWMS experience; must have knowledge of SAP Business Warehouse
Experience with MS Office Applications
Excellent phone and interpersonal skills; excellent written and verbal communications skills
Must foster an inclusive work environment and respects all aspects of diversity
Must be attentive to details and have effective organizational skills

110

Assoc Service Consultant Resume Examples & Samples

Become familiar with the client organization’s unique operating challenges to more fully tailor the service experience to meet expectations. Proactively coordinate and communicate with multiple departments to ensure a smooth transition experience
Perform limited processing of operational transactions as necessary (zero batches, general adjustments). Provide specialized reports as requested
Software/Systems Skills Required/Preferred: Proficient in BranchNet, BETA, Microsoft Excel, Microsoft Access and Powerpoint. Must have excellent PC and data input skills. Familiarity with Oracle and Siebel strongly recommended
Accurate with attention to detail

111

Service Consultant Resume Examples & Samples

PC Skills including Word, Excel, Access a plus
Knowledge of product, product applications, pricing, competition, and sales objectives
Business process impact knowledge

112

Service Consultant Resume Examples & Samples

Saturday - 12:30 to 4:30pm, Sunday - 10:00am to 4:30pm, and Monday – 12pm to 4:30pm
Thursday - 2:30 to 7pm and Friday 9am to 6pm
Mandarin or Cantonese speaking desirable but not essential

113

Senior Service Consultant Resume Examples & Samples

Certified Maintenance and Reliability Professional Certification (CMRP)
Demonstrated success managing significant engagements valued at minimum of $500,000
Successfully completed a professional complex sales training curriculum
Six Sigma green/black belt

114

Service Consultant Resume Examples & Samples

Analyze new advisor registration forms, credit and CRD information and use discretion to determine additional documentation required while maintaining strict confidentiality of advisor information
Facilitate LIVE date activities (Licenses transfer, technology activation, etc) when clients transition and accommodate clients schedules as needed
Work closely with Onboarding Consultants, Sr. Onboarding Consultants and Project Managers to support Financial Institutions, Large Enterprises and Advisors joining LPL Financial. Assist in all aspects of the onboarding process, such as project management deliverables, administrative tasks and technology set up
Microsoft Office Product Suite
Effective and timely follow-up is a must
Positive attitude and ability to adapt to various situations
Ability to partner closely and establish good working relationships with other business units

115

Printing Partner Service Consultant Resume Examples & Samples

Gather feedback, provide access to existing documentation and support tool set, fleet support reporting
Find broken processes, improve communications, fix breakdowns, define system improvements
Reactive Support
Elevate Customer Support and Global Business Units attention on unresolved issues to find and fix hot problems
Apply deep and broad office printing technical background and knowledge of copier industry trends to manage critical channel partner relationships
Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues
Provide expert consulting on a specific technology, application, service offering or market segment
Deliver strategic account support through proactively maintaining high-level technical, operational expertise and understanding of industry trends
Anticipate, understand, and position the perception of system problems and deliver service needs at different management and functional levels
Maintain high-level expertise in area of focus and stay abreast of future technology directions
Fluency in English and Dutch (French and/or German are beneficial)
Other Requirements
Greater than 50% travel required

116

Field Service Consultant Resume Examples & Samples

Makes worthwhile improvements to existing programs, and procedures
Works for consensus and contributes to achievement of work group goals
Individual typically has at least 2-5 years of related experience

117

Service Consultant Resume Examples & Samples

Bachelors or Associates degree or equivalent work experience desired
High level of ownership and follow through to resolve and educate clients questions and inquiries
Minimum of 2 years of experience providing top-notch customer service over the phone or in person
A solid employment history which demonstrates career advancement and excellence
Previous experience working with multiple complex computer systems/databases/processes

118

Service Consultant Resume Examples & Samples

Partner with Sales team to assist in achieving sales goals
3 - 5 years Customer Service or related experience a plus
Strong written, verbal and telephone skills
Strong data entry and organizational skills. Detailed oriented with good follow-up skills
Able to effectively manage many priorities and issues
Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software

119

Senior Service Consultant Resume Examples & Samples

Represents service as a subject matter expert on members experience; collaborating with their colleagues and other departments to capture, consolidate and share customer service improvement opportunities
Responsible for identifying best practice business processes for large functional areas and/or divisions to support achievement of first call resolution, increased customer satisfaction and members retention
May also perform some of the responsibilities outlined under Service Consultant

120

Claims Service Consultant Resume Examples & Samples

High School diploma or equivalent (GED)
Demonstrates working knowledge of the claim system(s)
Bilingual proficiency (English and Spanish) strongly preferred
Demonstrates professional phone etiquette
Demonstrates a familiarity with company policies/ procedures
Demonstrates a working knowledge of departmental organizational structure/function
Demonstrates a basic understanding of the insurance industry
Demonstrates effective interpersonal skills
Associates or Bachelor degree preferred or equivalent related customer service experience
Demonstrates an understanding of the unit's processes, work practices and procedures and their relationship to other functions
Ability to resolve conflicts and empathize with customers is critical
Requires knowledge of how to perform a variety of duties or how to operate standard equipment

121

Claim Service Consultant Resume Examples & Samples

Communicate effectively via telephone with internal and external customers
Identify the customer's need and respond appropriately and efficiently with a sense of urgency
Remain current on constant process updates and technology used within the company
Experience in Customer Service
Ability to multi-task (i.e. talking and typing simultaneously)
Possess organizational and time management skills
Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
Experience in a call center environment
Associates Degree or in-lieu of degree equivalent education, training and work-related experience
About National General Holdings

122

Claims Service Consultant Resume Examples & Samples

Follow established guidelines specific to each claim report or inquiry
Locate, confirm and document appropriate information
High school diploma or general education degree (GED)
Ability to empathize with customer is critical
Demonstrate professional verbal and written communication skills
Ability to work a flexible schedule
High degree of initiative, mature judgment and discretion
Ability to speak Spanish (Bi-lingual)
Experience in the Insurance field

123

Product & Service Consultant Resume Examples & Samples

You have exceptional project management and organizational skills that allow you manage deliverables, constantly re-prioritize, and ultimately meet deadlines with high quality work
You exhibit strong collaboration and networking skills that cultivates internal influence and being a trusted business partner
You demonstrate effective written and verbal communication
You pay attention to details and take pride in performing accurate work
You are resourceful and creative in initiating solutions with internal business partners
You are comfortable interacting with clients, consultants, and all levels within Fidelity when needed
You have and continuously cultivate knowledge of Fidelity’s defined contribution administration services and the retirement services industry
You masterfully manage your time
You embrace a wide variety of work-- from the ability to support administrative functions to executive interactions. You must be flexible!
You portray leadership qualities in all situations, including coaching
You are proficient in Microsoft Office suite—Word, Excel, PowerPoint

124

Service Consultant Resume Examples & Samples

Customer service calls are top priority with the objective of properly being resolved on the first attempt. Timelines are provided for follow ups when first call resolution is not attainable. Service consultants must be well-trained to listen, assess the best path to resolve the issue, and communicate follow-up steps clearly within 24 hours. Clients are to be provided updates frequently. Once resolution has occurred, check in / outreach is required to assure the client agrees the issue is resolved and is comfortable with the outcome
Interact with customers (members, administrators, providers, etc.) to provide and process information in response to inquiries, concerns and requests about products and services. This includes billing, eligibility, claims, exceptions, pre-determinations, benefit coverage questions, coordination / transition / continuation of care, Rx authorizations, etc. with the overall goal of understanding and managing the customer's expectations and service needs
Build relationships with internal operational partners to ensure team oriented resolutions are provided when members or clients are having issues
Escalate service issues in a timely and appropriate manner to FAM when needed. Ensure all information and history is provided and work with the FAM to resolve. Meet with FAMs and SAEs regularly to determine if any issues are wide spread by researching to analyze root causes and develop corrective action steps. Trends that are identified and/or potential global issues in process metrics and service issues are to be reported to leadership with improvement recommendations
When available and capable, provide back up for the team on any client needs or activities such as open enrollment, wellness, implementations, and health fairs. Assist with administrative functions such as information/paper processing, updating systems, etc
Learn and become proficient in how to handle all products, services issues and questions that may be offered to clients (UHC, Optum, URS, Specialty, etc.)
HS Diploma / GED
2+ Years of Customer Service Experience
Basic Skills in MS Office (MS Word, Excel and Outlook)
California Life & Health License (Can obtain within 90 days of start date)

125

Service Consultant Resume Examples & Samples

Customer & Administrative Support role for Account Management and Sales
Administrative Support Role to Regional Sales Director
Provide back up support when needed to other Service Consultants & Client Consultants in East Region
Assists Sales Reps with finalist presentations materials, census, maintaining sales inventory (closing out PRISM/PST cases), or general projects
Administrative Responsibilities for Local Field Office(s) – Marketing Materials, Business Cards, Office Supplies, etc
Management of office vendor services including phones, office machines, coordination of meeting details
Other administrative/Project duties as assigned by Regional Service Management
Attends and participates in all mandatory training, meetings, etc
Fluent in Spanish – Verbal & Written Required
Strong knowledge of Group Insurance terms, provisions and administration
Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint
Ability to build rapport, and develop/maintain strong relationships with internal partners
Team Player – Works well in a Team environment
*Must reside with-in commuting distance to a GB NYC Sales Office

126

Service Consultant Resume Examples & Samples

Advises customers on necessary and recommended services
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures

127

BMW Service Consultant Resume Examples & Samples

Works with customer and technician to identify required maintenance
Offers additional services and repairs to customers
Estimates cost of mechanical, electrical, or other repairs
Enters itemized estimate on service order and explains estimate to customer
Schedules appointments with customer
Meets dealership’s standards for repair and order production
Participates in required training
Records all hours worked accurately in company timekeeping system
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties

128

Destination Service Consultant Resume Examples & Samples

Tour employees of CORT’s corporate customers to help find their new rental housing and/or assisting them with Settling In services in a professional manner this includes dressing in appropriate business attire, being on time and organized for appointments and having all materials organized
Have the ability to educate customer on market knowledge and market conditions
Provide excellent customer service
Meet required CORT performance metrics
Ensure seatbelts are worn by all occupants of your vehicle when driving with a CORT customer and abide by all state and local traffic laws
Provide clean, safe and well maintained transportation
Abide by CORT’s Cell Phone policy while driving
Be available on weekends and able to accommodate rush tours
Become familiar with CORT’s furniture rental and Clearance Centers
Assemble and use CORT Relocation Packets for all CORT customers (CORT will provide)
Complete all required paperwork in a timely fashion following the CORT deadline guidelines
Communicate in a timely fashion with your CORT Liaison regarding updates on CORT’s customers
Effective sales and closing skills
Computer proficiency
Excellent driving and descriptive knowledge of the market area
Professional Transportation, Valid Driver’s License and current Auto Insurance
Minimum 2 years residency, vast area knowledge
Must have a valid Real Estate License if required in the state(s), and market area
Must have relocation industry experience
Multilingual a plus

129

Service Consultant Resume Examples & Samples

Attend and participate in the account planning process with team members to establish long term growth plans for accounts
Establish and maintain relationships with customers based upon Staples value proposition as provider of solutions to tailored their individual needs
Team and collaborate with product category experts to understand strategic solution opportunities and programs and the potential for value added impact at all customer sites as well as to assist on program roll-outs and implementations
Utilize salesforce.com to track account and planning activities

130

Technical Service Consultant Resume Examples & Samples

*CHEMOURS DOES NOT SPONSOR INDIVIDUALS FOR VISAS
M.S./Ph.D. degree in Chemistry or Chemical Engineering
Minimum 5 to 10 years work experience, preferably in customer-facing roles
Customer-focused; flexibility to quickly respond to changing customer needs
Ability to independently achieve results, but to work in teams in a collaborative environment
Good problem solving skills, leveraging technical background
Willingness to travel 10-20% of the time for customer visits, trade shows, etc
Experience in solvents applications/solvents businesses
Fluorochemicals technology/fluorochemicals businesses
Six sigma certification

Download Service Consultant Resume Sample as Image file

Related Job Titles

Program Consultant Resume Sample

Consultant Resume Sample

Regional Consultant Resume Sample

Technology Consultant Resume Sample

Asset Management Consultant Resume Sample

Campaign Consultant Resume Sample

Expert Consultant Resume Sample

EDI Consultant Resume Sample

Netsuite Consultant Resume Sample

Value Consultant Resume Sample

Consultant Operations Resume Sample

Center Consultant Resume Sample

Browse More

Service Consultant Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Service Consultant resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Service Consultant Resume Examples & Samples

Processing Service Consultant Resume Examples & Samples

Service Consultant Resume Examples & Samples

Business Banking Service Consultant Resume Examples & Samples

Card Service Consultant Resume Examples & Samples

Audit Service Consultant Resume Examples & Samples

Professional Service Consultant Data Protection Solutions Resume Examples & Samples

Associate Service Consultant Resume Examples & Samples

Associate Service Consultant Resume Examples & Samples

Associate Service Consultant Ias Resume Examples & Samples

Clearing Service Consultant Resume Examples & Samples

Assoc Service Consultant Resume Examples & Samples

Clearing Service Consultant Resume Examples & Samples

Clearing Service Consultant Resume Examples & Samples

Clearing Service Consultant Resume Examples & Samples

Service Consultant Resume Examples & Samples

Service Consultant Resume Examples & Samples

Service Consultant Resume Examples & Samples

Service Consultant Resume Examples & Samples

Digital Self Service Consultant Resume Examples & Samples

Service Consultant Resume Examples & Samples

Service Consultant Resume Examples & Samples

Casual Service Consultant Resume Examples & Samples

Senior Service Consultant Resume Examples & Samples

Service Consultant Resume Examples & Samples

Casual Service Consultant, Biloela QLD Resume Examples & Samples

Service Consultant, Hurstville Sydney NSW Resume Examples & Samples

Service Consultant, Contact Center Resume Examples & Samples

Service Consultant New Zealand Contact Centre Resume Examples & Samples

Service Consultant Resume Examples & Samples

Service Consultant Resume Examples & Samples

Technical Service Consultant Resume Examples & Samples

Business Service Consultant Resume Examples & Samples

Technical Service Consultant Resume Examples & Samples

Service Consultant Resume Examples & Samples

Professional Service Consultant Resume Examples & Samples

Assoc Service Consultant, AOE Trading Resume Examples & Samples

Technical Service Consultant Resume Examples & Samples

Service Consultant Resume Examples & Samples

Clearing Service Consultant Resume Examples & Samples

Service Consultant Resume Examples & Samples

Service Consultant Resume Examples & Samples

Service Consultant Resume Examples & Samples

Service Consultant, Royal Oak Resume Examples & Samples

Field Service Consultant Resume Examples & Samples

Service Consultant, Whangarei Resume Examples & Samples

Associate Service Consultant Resume Examples & Samples

Local Service Consultant Resume Examples & Samples

Senior Global Service Consultant Resume Examples & Samples

Junior Global Service Consultant Resume Examples & Samples

Clearing Service Consultant Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume