Account Consultant Resume Samples

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H Weissnat

Hannah

Weissnat

478 Prosacco Mountain

San Francisco

+1 (555) 794 3342

478 Prosacco Mountain

San Francisco

Phone

p +1 (555) 794 3342

Experience Experience

Houston, TX

Account Consultant

Houston, TX

Franecki, Luettgen and Bruen

Houston, TX

Account Consultant

Works with the Account Management team to ensure timely handoff of sold accounts for ongoing management and retention
Partner with and support Relationship Manager to manage and provide regular reporting on book of business growth, trends, and status
Develops, maintains and manages customer relationships from the operational to executive levels throughout the organization
Performs outbound prospect calls to assigned marketing/leads list by sales management
Develop, maintain and manage customer relationships from the operational to executive levels throughout the organization
Working with an assigned Relationship Manager to ensure day to day issue and project resolution plus maintain overall client satisfaction
Implement process management/process improvement initiatives

Houston, TX

Promotional Products Account Consultant

Houston, TX

Hamill-Watsica

Houston, TX

Promotional Products Account Consultant

Helps secure new business within existing accounts by leveraging existing relationships
Secures new accounts through networking and prospecting
Builds and maintains trust with a customer by fulfilling commitments and handling issues in order to gain a high level of customer satisfaction
Helps secure new accounts through networking and prospecting
Acts as a liaison between SPP and customers with regards to invoicing and service concerns
Increases sales within new and existing customers through proactive activities such as customer visits, calls, marketing and delivery of exceptional levels of customer service
Increase sales within existing customer base through proactive activities such as customer visits, calls, marketing and delivering an exceptional level of customer service. Secure new accounts through networking and prospecting

present

Dallas, TX

Senior Client Account Consultant

Dallas, TX

Davis Group

present

Dallas, TX

Senior Client Account Consultant

present

Works with carriers on inforce illustrations to be sure products are performing as sold
Assesses trends and risks, elevates to management. Develops solutions to correct situations and prevent reoccurrence
Handles special projects, makes recommendations to the Client Executive/Program Manager
Works with legal and compliance on E&O. Proactive risk mitigation. Handles breach/security issues
Liaison with internal staff, operations, marketing, customer service, IT, accounting. Documents and communicates program information to various departments and understands the interdependence between departments
Manages escalated participant issues working directly with the Client Service Analyst regarding systemic or process issues with global impact to client or book of business. Recognizing and managing the risk to protect the firm from Errors and Omissions (E&O)
Maintains and expands client relationships by analyzing, communicating and identifying coverage gaps, ensuring that a client’s risk is being managed in an optimal manner

Education Education

Bachelor’s Degree in Business Acumen

University of Pittsburgh

Bachelor’s Degree in Business Acumen

Skills Skills

Prior online and chat experience in selling
Prior Social Media Skills and Experience
Experience with E-tailing or virtual storefronts on web sites with on line catalogs
Experience with gathering the use of demographic data through web contacts
Experience with (EDI) business to business exchange of data
Effective time management and organizational skills
Direct sales experience within the telecommunications industry
Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures, or government regulations
Strong communication and relationship building skills
A dedication to providing excellent outcomes for our customers

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15 Account Consultant resume templates

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Key Account Consultant Resume Examples & Samples

Maintain and grow Cox’s market share by developing formal client-specific plans
Present formal, executive-level multi-media sales presentations regarding proposed advertising campaigns which represent new or incremental sales opportunities to client decision makers
Develop appropriate commercial campaign proposals through analyzing client needs and data collected from Cox Media Enterprise research applications and tools
Respond to client requests to reduce advertising spending or cancel the contract by saving the account and helping the client create the most effective advertising schedule possible given budget limitations
Partner with business development, inside sales, and/or other positions as needed to become the primary sales & marketing consultant responsible for account growth, servicing and retention of new high-level clients
Drive business results through managing own account portfolio, accurately forecasting business, tracking own performance, and developing plans to achieve and exceed budget
Increase revenues through visiting with designated large business prospects and interesting them in on-air advertising through Cox Media
Leverage the position of Cox and the media products it offers to educate clients and influence their marketing strategies
Strategically negotiate expectations, terms, conditions, and pricing of advertising products and services with new and existing clients and advertising agencies
Maintain collections to keep bad debt to an absolute minimum for local/regional accounts
Cultivate consulting relationships with approximately 25 to 30 clients and their advertising agencies through regularly updating needs analysis, solving problems, monitoring advertising campaign effectiveness and making changes as required
Maintain client relationships at multiple levels of the client’s business by making frequent contact and maintaining expert-level knowledge of their business, industry and key competitors
Manage and coordinate fulfillment of client advertising orders (e.g., solve problems, develop concepts, monitor quality, ensure that advertising copy supports the client’s marketing plans, facilitate communication between client and production)
Knowledge of local media market, local contacts

Account Consultant Resume Examples & Samples

Primary responsibility is new customer acquisition within the small and mid-sized business market, as well as performing customer saves
Responsible for achieving a monthly revenue quota in data, phone and video sales
Develops customer centric solutions and delivers sales proposals on product benefits and marketplace differentiators
Clearly understands and communicates the company's value proposition
Partners with the outside sales teams to ensure complex customer opportunities are properly routed and handled
Works with the Account Management team to ensure timely handoff of sold accounts for ongoing management and retention
Maintains all sales databases necessary to report sales activity and customer information
Works in conjunction with business services support personnel, including sales support and marketing personnel
Attends all sales meetings and training sessions as required by management
Requires two or more years of sales experience, preferably selling data, voice and/or video solutions in the telecommunications market
Working knowledge of computers, computer networking, the Internet and networks preferred
Strong verbal, written and interpersonal communication skills required
Requires ability to multitask, as well as work efficiently and effectively within required deadlines
The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required

Junior Technical Account Consultant Resume Examples & Samples

Customer Technology Road map
Planning of product approval activities
Ensure that critical issues are addressed prior to launch. Provide regional/carrier input into RRR risk assessment
Facilitate, as required, Motorola development engineering staff are addressing the prioritized customer issues
Review all product open issues with the product PE/PSE. Take action to facilitate any issues that the PE/PSE has been unable to get satisfactorily addressed by development
Organize first level response to customer field issues
Establish strong inter-personal relationships with customer test management staff
Responsible for assessing and negotiating product compliance to customer requirements, establishing back end product schedule, and obtaining customer approvals
Provide new carrier test cases to field engineering team
Identify new product requirements (network features and technology)
Work with technical marketing and compliance to identify gaps and compliance
Features/applications/new technologies demonstration to customers
Keep always updated about new technologies, products and telecommunications market
Collaborate with team members, manager, and other Mobile Devices organizations by participating in scheduled meetings, discuss and facilitate resolution of product issues and provide product feedback as appropriate
Escape Defect Analysis with FE
Pre-lab testing coordination and LE requirements - GCF, metrico, CV, cetecom, other
Re-flashing for customer, sales, marketing, all Motorola Carrier Lab Testing
MR content and prioritization
Provide software for the service team and testing support Payment of carrier test fees (PO's)
Support of sell-in presentations - sales team backup
LI-CM1

Digital Account Consultant Resume Examples & Samples

Develop a trusted advisor relationship with customers such that all activities are closely aligned with the customer's needs, allowing the full potential of their Pearson products and services to be realised
Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment
Disseminate Pearson best practices
Serve as a coach and trusted advisor to Pearson customers

Account Consultant Resume Examples & Samples

Primary responsibility is new customer acquisition within the small and mid-sized business market, via web leads, chat, phone calls &, on occasion, performing customer saves
Responsible for achieving a monthly revenue quota in Voice, Data, Video, Dedicated Internet Access, PRI (Primary Rate Interface) sales
Clearly understands and communicates the company's value proposition Partners with the outside sales teams to ensure complex customer opportunities are properly routed and handled
Performs outbound prospect calls to assigned marketing/leads list by sales management
Requires two or more years of sales experience, preferably selling Voice, Data, Video, Dedicated Internet Access, and/or PRI (Primary Rate Interface) solutions in the telecommunications market
Prior online and chat experience in selling
CRM tool experience, (Sales Force preferable)
Prior Social Media Skills and Experience
Billing data base experience (Icoms CSG preferable)
Experience with E-tailing or virtual storefronts on web sites with on line catalogs
Experience with gathering the use of demographic data through web contacts
Experience with (EDI) business to business exchange of data
Working knowledge of computers, computer networking, the Internet and networks preferred, social media, email
All other Duties As Assigned The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position

Specialist Account Consultant Resume Examples & Samples

Technical storage consultants who can be expert pre-sales advisors to our strategic accounts or business partners
Learn and understand the requirement of the customers and partners and design world-class data storage solutions
Integrate HDS storage solutions into the customer’s business environment or the partner’s total solution, if any
Work closely with Account Manager to support strategic account business development plan or architect total solution for the partners
Engage in technical pre-sales presentations and proposal making, showing the value of HDS solution to the customers or the partners
Between 5 years to 10 years technical experience in IT hardware OR software
At least 3 years dealing with storage solutions from any of vendors, FSI background is an advantage
Experience dealing with large corporate accounts or commercial accounts at a pre-sales level
Work passion and good communication skill preferred

Client Account Consultant Resume Examples & Samples

HS Diploma or equivalent required; Bachelor’s Degree preferred
5 years of experience in account relationship position, including industry/product specific experience
Proficient in using Excel, Word, Power Point, and Outlook
Client orientation and customer service skills; Ability to influence and negotiate
Ability to interact effectively at multiple levels within the organization
Solid prioritization and project management skills
Ability to balance strategic thinking with tactical implementation
Proven creative problem-solving capabilities
Strong analytical framework for creating logical recommendations
High level of organization: time management and attention to detail
Excellent written and verbal communication skills, including ability to interpret client’s business/technical requirements to a range of audiences
Strong evidence of initiative and follow-through

Account Consultant Resume Examples & Samples

Bachelors degree in related field, or the equivalent in training and experience
Account management experience within the communications industry
Working knowledge of local exchange, long distance, data/internet, high bandwidth products, MPLS and Cloud based services, PBX systems and telecommunications operations
Experience which demonstrates the ability to facilitate a meeting with small and large sized groups, at various levels of the customer’s management structure including C-level decision makers in a professional manner
Experience which demonstrates strong analytical, time management, problem solving, prioritization and planning skills
Exceptional verbal and written communication skills which demonstrate techniques in persuasion, selling, negotiation, conflict resolution and customer service
Computer skills; Microsoft Excel, Word and PowerPoint
Requires the ability to travel to customer sites on a frequent basis. This requires the possession of a valid state driver’s license, insurance and vehicle within 60 days of hire
Additional competencies required in multi-tasking, detail oriented, account management, decision making, logical problem solving, organization, communication, sales techniques and interpersonal awareness are necessary
Minimum seven + years of account management and/or direct sales experience, or demonstrated experience in account management focusing on large size business to business customers
Direct sales experience within the telecommunications industry
Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures, or government regulations

Account Consultant Resume Examples & Samples

Position will drive incremental, profitable sales into existing accounts from new categories and from adjusting the current program to meet the customers current needs
Accountable for meeting quarterly sales growth and margin goals
Accountable for executing two wins per week

Key Account Consultant Resume Examples & Samples

Develops formal, strategic, client-specific plans for continually maintaining and growing Cox’s market share; accurately projects revenue
Cultivates consulting relationships with approximately 25 to 30 clients and their ad agencies, many of which will be sophisticated agencies overseeing complex accounts. Makes frequent contact; maintains expert-level knowledge of their business, industry and key competitors; regularly updates needs analysis, conducting a deeper dive assessment of the business to uncover additional opportunities; monitors ad campaign effectiveness and makes changes as required; and solves problems. Maintains client relationships at multiple levels of the client’s business. Entertains clients at all levels and may travel
Continually prospects for and calls on designated large and high potential business prospects to interest them in on-air advertising through Cox Media
Based on market discretion, may partner with Business Development Consultants , as needed to become the primary marketing consultant responsible for account growth, servicing and retention of new high-level clients. Helps ensure that the transition is seamless
Prepares sales proposals designed to meet individual clients’ needs by reviewing rating data and other research; and consulting with internal resources as needed, primarily Sales Leaders, Marketing, Research, Production and Sales Support
Presents formal, executive-level multi-media sales presentations regarding proposed advertising campaigns which represent new or incremental sales opportunities to client decision makers. Leverages the position of Cox and the media products it offers to educate clients and influence their marketing strategies
Negotiates expectations, terms, conditions, and pricing of advertising products and services with new and existing clients and advertising agencies. Uses quantitative data, knowledge of buying mechanics, and competitive advantages of cable advertising in negotiation. Balances opportunities to increase share and maximize inventory and rates
Responds to client requests to reduce ad spending or cancel the contract by working strategically to save the account and help the client create the most effective advertising schedule possible given budget limitations
Seeks out ways to continually understand the changing media environment to stay relevant
May work in sales teams with managers and/or AEs from Cox Business to sell bundled Cox products
Contributes to the sales and consulting team by brainstorming and strategizing with other team members
Analyzes the quantitative and qualitative data collected from Cox Media Enterprise research applications and tools in conjunction with client needs to develop appropriate commercial campaign proposals
Manages and coordinates fulfillment of client advertising orders (e.g., solves problems, develops concepts, monitors quality, ensures that ad copy supports the client’s marketing plans, facilitates communication between client and production). Monitors and minimizes credit adjustments by ensuring correct order entry and provides client with alternative solutions when errors occur
Manages own account portfolio, accurately forecasts business, tracks own performance, and develops plans to achieve and exceed budget
Prepares regular expense, sales, and sales activity reports using software designed for that purpose, e.g., CRM, Oracle, CMBI
Keeps client database in CRM up to date by recording all activities, transactions, and communications with clients
Maintains collections to keep bad debt to an absolute minimum for local/regional accounts
Attends job-related training to increase knowledge of Company and competitor products and pricing; attends strategic and/or development meetings with Sales management
Participates in internal meetings to create product packages, sales processes, communicate and coordinate sales, report on sales activities, implement new products, solve problems, and keep up-to-date with information about Cox
Creates and participates in opportunities to serve as a public representative and image builder of Cox in the local community in order to network and develop Cox’s presence, e.g. promotes and/or attends non-profit events, serves as a member of the Chamber of Commerce and other local councils, becomes a member of the Ad Federation or American Marketing Association

Field Service Account Consultant, FEP Resume Examples & Samples

Associate's or Bachelor’s degree preferred. Previous sales/service experience preferred; or any combination of education and experience, which would provide an equivalent background. Health and Life license is required (may be obtained once hired)
Organizational and problem solving skills to meet deadlines
Ability to communicate persuasively and effectively to a wide range of internal/external customers
Excellent written and oral and presentation skills
Strong PC and related applications such as Excel, Word, Access, and PowerPoint

Senior Client Account Consultant Resume Examples & Samples

5+ years of professional experience in a client facing capacity, insurance and business knowledge required, with a minimum of two years client relationship experience preferred
Familiarity with project management tools. Prior experience with process documentation and data analysis tools such as Visio and Access
Organizational and time-management skills to handle multiple tasks and prioritize effectively
Detail oriented to ensure accuracy with the ability to identify, analyze and solve service issues
Results oriented with the demonstrated ability to follow-through on client issues to resolution
Proven experience functioning as part of a team working in a high visibility client environment. Must be able to work independently but also cross-functionally
Strong computer skills and the ability to navigate through multiple systems without assistance. Must be highly proficient in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, PowerPoint)

Account Consultant Resume Examples & Samples

Treating customers as individuals, having great conversations to provide solutions tailored to meet their unique needs
Building relationships locally, to ensure that we contribute to the communities that support us
Monitoring your own performance and developing new knowledge and skills to better support your team and aid your progression
Making sure our customers always receive exceptional service, and addressing processing requirements in accordance with set procedures
Identifying complex and non-standard queries and referring these to more experienced or appropriate colleagues
Strong communication and relationship building skills
A dedication to providing excellent outcomes for our customers
The ability to make informed, measured decisions in unclear situations
An analytical mind-set, to identify and resolve the underlying causes behind customer issues
Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You’ll also be required to upload a CV, so it's a good idea to have it ready
Online Assessments (60mins): We'll then ask you to complete three online assessments. You’ll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail
Interview: If you’re successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system
Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome

Account Consultant Resume Examples & Samples

Develop and manage customer relationships at all levels in assigned accounts in order to
Ability to develop a strong relationship with the user/customer community
Excellent decision-making skills and initiative in solving problems
Excellent organizational/time management, planning and prioritization skills
Excellent interpersonal skills with strong customer service orientation
Highly motivated, energetic and committed to getting results
Ability to handle multiple tasks/projects concurrently
Ability to work in a team environment effectively interacting with others, and coordinating efforts in a multi-site, international organization
Ability to present and negotiate with the goal of influencing customer decisions to gain and retain Compuware business
Strong Compuware product understanding and the ability to advise customers on the product and its usage
Ability to understand the competition’s strengths and weaknesses, and to leverage Compuware’s strengths against the competition
Experience with Microsoft Word, Excel and Salesforce.com
Perform additional duties as required
Ideal candidate will have experience with the Compuware Mainframe solutions

Client Account Consultant Resume Examples & Samples

College Degree or equivalent work experience required
2+ years of professional experience in insurance and business knowledge required
Effective written and verbal communication skills to interact with internal and external customers
Strong computer skills and the ability to navigate through multiple systems without assistance. Must be highly proficient in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, Access)

Proactive Account Consultant Resume Examples & Samples

Proactively making outbound calls for specific category products based on customer activity and assisting customers with category/product-specific questions and associated sales transactions
Participate in category-specific sales training (e.g. Furniture, Technology, Facilities)
Responsible for participating in all Company objectives and team activities

Specialist Account Consultant Resume Examples & Samples

At least 5 years dealing with storage solutions from any of vendors or SI
Experience dealing with large corporate accounts at a pre-sales level
Candidates dealing with these industries: Healthcare, Education, Manufacturing, Government are encouraged to apply

Account Consultant Resume Examples & Samples

Identify, qualify, and close furniture opportunities to grow SA top line sales
Assist SALs, SCs, and ACs in the development of their furniture selling skills to a baseline level of competence
Participate in the development of strategic account plans as appropriate
Interact with furniture decision makers within customer and prospect bases. Typically the ACF will interact with Facilities Management, Procurement, or Corporate Real Estate within an account
Internal interactions focused on SALs, SC, and ACs, as well as with furniture support organization

Specialist Account Consultant Resume Examples & Samples

Work with the Account Manager in developing and maintaining engagements that provide solutions to meet customers’ needs
Architect technical solutions for industry-focused customers
Demonstrate HDS storage products used for high-end and middle sized enterprises and explain the features of the products
Prepare and provide POC, SOW and testing plan
Provide HDS product training to clients and appointed agents
Preparation of Hitachi proposals and ensures that Hitachi proposals are achievable and represent the optimum solution within defined constraints
At least 5-year first line working experiences of pre sales and focus on enterprise storage and server
Telco industry knowledge background
Knowledge of the techniques, sensitivities, and issues around solution selling
Bachelors or above holder in computer science or related major
Storage delivery experience is preferred
Minimum 8 years relevant experience

Online Account Consultant With French Resume Examples & Samples

Work on multiple applications and keep abreast of their updates
Foster a culture of teamwork by assisting colleagues when workload permits
Effectively communicate with a variety of internal and external clients
Reproduce technical issues, diagnose causes, identify temporary and long-term solutions
Communicate status updates to clients
Present complex technical information to non-technical audiences
Perform on-going maintenance of applications and offer setting enhancements to meet end user needs
Good command of French language including writing and verbal communication skills
Ability to work independently but with a team-focused and out-of-the-box approach
Investigation, diagnostic and problem solving skills (the Sherlock Holmes factor)
Pro-active approach and mindset on client satisfaction
Technical aptitude (active usage of MS Office Package)
Familiarity with tourism-related applications such as GDSes, OBTs would be an assett

Specialist Account Consultant Resume Examples & Samples

He has a knowledge base on IT, such as server/database/SAN Network/Storage, etc
As an account, deliver technical proposal, presentation and configuration to customer
Need to know more about solution selling due to the field fighting with the competitors
Prepare/provide POC, SOW, testing plan and check test result to fit customer needs
Minimum 7 years relevant experience, at least 5-year first line working experiences of pre sales and focus on enterprise storage and server; Commercial Industry background is better

Account Consultant Resume Examples & Samples

Lives the values of Cardinal Health
Demonstrate advanced knowledge of our medical/urological supplies, operational procedures, insurance guidelines, industry trends and developments, key competitors, terminology, technology, challenges, reimbursement and government regulation
Demonstrate working knowledge of how Cardinal Health offerings match with customers' unique business needs
Effectively facilitates addressing internal and external constituents needs independently or with collaboration with other sales and support reps
Identifies and qualifies new sales opportunities and develops plans for introducing new solutions through collaborative relationships
A hunger to win, never satisfied
Min 4 years related outside sales experience (urology products/services, physician/facility office referral selling preferred)
Documented track record of sales success
Knowledge of regional hospital systems and insurance guidelines a plus
Ability to work both independently and in a team setting with peers
Effective organizational skills to implement a variety of programs, such as speaker programs and other activities
Well-developed written and oral communication skills
Ability to travel 75% of time (some overnights required)
Proven knowledge in business area
Computer Skills; Word, PowerPoint, Excel and Outlook
Valid driver's license and vehicle for use (mileage reimbursement)

Account Consultant Resume Examples & Samples

Sales positioning, analysis, and in-service implementation of all Halyard Health DH product categories leading to year on year sales increases as per the Halyard Health DH sales plan
The development and implementation of strong business value selling skills and overall Halyard Health DH sales acumen
Developing and maintaining expertise across the entire range of Halyard Health DH products and service platforms
Tactical implementation of selling and business activities developed and implemented by the sales region to meet sales objectives
Developing and maintaining high gain sales relationships with multiple decision makers and influencers within assigned accounts or markets; (surgeons, physicians, department decision makers and/or administrators)
Development and implementation of contract and price negotiations/contract management with desired outcomes of obtaining committed business at the highest margins possible
Effective collaboration with sales management, internal partners./stakeholders and customers
Effective utilization of Halyard Health DH sales and marketing resources necessary to meet objectives
Effective territory budget management and utilization of Halyard Health DH sales support resources, per policy
Active participation with Region Manager in the strategic and tactical planning processes
At least 3 or more years of sales experience in B2B or the Health Care industry
Proof of a successful track record
Demonstrates strong communication and interpersonal skills
Evidence of continued personal and professional growth and development
Excellent knowledge of PC based applications (Windows, Word, Excel, and PowerPoint) is required
Tactfully Aggressive
Comfortable in Hospital Setting
Travel by car required
5 years of Medical Device Sales Experience Preferred
Experience in Digestive Health products and related disease states
Prefer candidate to be in the Top 10% of Sales Force
Hospital Sales Experience Preferred
Salesforce.com experience preferred

Account Consultant Resume Examples & Samples

Developing and maintaining relationships with Respiratory therapists, nurses, physicians, clinicians, department decision makers and/or administrators (multiple decision makers and influencers) within assigned accounts or markets
Developing and maintaining expertise across a range of products and product platforms
Effectively dealing with geographic dispersal of assigned facilities
Contract and price negotiations and contract management
Effective utilization of resources necessary to meet objectives
Tactical implementation of sales activities to achieve business objectives
Actively participating with Regional Manager in the strategic and tactical planning process
Sales positioning, analysis, and in-service implementation of product categories (to include creating business value selling skills)
Tactical implementation of the business and selling activities required to meet objectives
Minimum 3-5 years of demonstrated sales success
Proficiency with PC based applications (Windows, Word, Excel, and PowerPoint) is required
Comfortable in the Acute Care and Alternate Care Settings

Account Consultant Resume Examples & Samples

This is a Field based position requiring travel including overnight travel
In assigned territory, maintain and assist the Account Executive to expand the number of customers, products order, and profitable revenue from current and new Pentec Health 503b customers
Work collaboratively and in a coordinated way with other Pentec Health Account Executives in assigned territory and the office based, Customer Service and Operations Team so as to maximize customer satisfaction, profitability, and business results
Duties will include but not be limited to the following
Perform other duties, special projects as assigned
Assist with expansion of 503b products into new territories
Assist other divisions ( e.g. Renal or Specialty Infusion) with sales campaigns
Assist with the on the job training of new Account Executives
Must have 3+ years' experience from a pharmaceutical or healthcare organization of direct selling to hospitals, clinics, etc
Self starter with the ability to work independently and as part of a team
Outstanding Customer focus
Proven planning, organizing and time management skills
Proficiency in Microsoft Office including Word, Excel, and PowerPoint
Conduct yourself and appropriately dress, in a professional manner at all customer visits and/or functions
Ability to learn complex material and present it to current and
Valid State Driver's license with proof of state minimum vehicle insurance

Account Consultant Resume Examples & Samples

Complete service orders in a legible, accurate and timely manner
Interact effectively as a team member within a Commercial Account Team organization to support achievement of sales objectives and deliver CenturyLink’s Spirit of Service
Partner with Sales, Service and Support personnel to strategically support Global/Enterprise Accounts
Make accurate and timely decisions based on customer needs and business requirements
Develop, maintain and manage customer relationships from the operational to executive levels throughout the organization
Ability to contribute to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition
Ability to effectively represent CenturyLink to multiple departments and levels within the Account, by understanding how CenturyLink’s products meet their goals
Project Management of the activities of multiple CenturyLink departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of CenturyLink Customer to install new service, or to coordinate moves, adds or changes to existing service
5+ years of experience with CenturyLink Products and Systems, QC and QCC OR related Telecom experience
Valid Driver’s License and satisfactory driving record
Knowledge of CenturyLink products, e.g., Voice, Data, IP, VPN, Web Hosting, and CPE is desired
Strong interpersonal, communication (oral and written), negotiating, time management and organizational skills
BS/BA in Business, Liberal Arts, Economics, MIS/CIS, or other related field

Account Consultant Resume Examples & Samples

Primary interface with both internal and external customers this positions requires a complete focus on customer service and perfecting the customer experience
Responsible for attainment of revenue objectives and service quality objectives
Responsible for input to and execution of account plans while leading and managing the development of the Service Plan segment for the overall Account Plan
Actively engages and coordinates with customers, ensuring superior service levels are maintained and leading customer specific quality improvement plans as documented and identified in the Service Plan
Actively works and coordinates activities in support of sales, with numerous teams that support the provisioning, design, installation and billing of sales to customers
Interacts effectively as a team member to support achievement of sales objectives
Makes accurate and timely decisions based on customer needs and business requirements
Develops, maintains and manages customer relationships from the operational to executive levels throughout the organization
Contributes to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition
Represents CenturyLink to multiple departments and levels within the Account, by understanding how CenturyLink’s products meet their goals
Highly technical to ensure fluid orders, installation and overall project management in support of customers
Knowledge of legacy and local service products including technical understanding of these services
2+ years of experience supporting customers as it pertains to telecommunications products and services
Experience supporting a sales team and/or sales support team in the area of Telecommunications solutions to include facilitation of proposals, product offering, agreements, contract review and support, and managing customer priorities with company initiative
Strong interpersonal, communication, customer service, account relationship, time management, organizational and negotiating skills
Some support activities requires work to be performed in the evening (network cutovers, voice migrations)
Proficiency with MS Office (Excel, PowerPoint, Word)
A valid Driver’s License and satisfactory driving record required

Promotional Products Account Consultant Resume Examples & Samples

Increase sales within existing customer base through proactive activities such as customer visits, calls, marketing and delivering an exceptional level of customer service. Secure new accounts through networking and prospecting
Research and prepare quotes to ensure maximum profit and market competitiveness
Increase sales by staying current with new products and trends as well as developing an awareness of customer requirements/preferences and changes in the local market, competitors and industry
Maintain a record of sales activities and follow up requirements in the designated computer systems
Assist in the development and maintenance of the SPP brand by utilizing promotional materials to introduce and increase customer knowledge of SPP in the local market
Ensure customers have complete satisfaction with their SPP experience. Respond immediately to inquiries, issues and customer complaints. Act as a liaison between SPP and customers with regards to invoicing and service problems
Work with the CSR team to ensure that all orders are placed and delivered according to the customer requirements
Add value to the customer experience by developing a thorough understanding of their business, project and/or operational requirements. Advise the customer on the best product(s) to accomplish objectives and recommend discounts, and/or custom solutions. Provide creative solutions to exceed the customer expectations
Contribute to the team effort by participating in the sales team calls/meetings, sharing of best practices and success stories, collaborating on proposal development and consultative selling techniques
Work at driving key customer penetration through all customer influential
Minimum of 1 to 3 years of experience within a sales role
Office experience within a sales support role is an asset
Vehicle access is required
Strong interpersonal, communication and presentations skills with a flare for sales
Strong organizational skills and attention to detail
Builds collaborative relationships and trust through open communication
Product knowledge of a broad range of products and services and vendor relations
University or college diploma in sales or business or equivalent working experience within a B2B sales environment is preferred

Promotional Products Account Consultant Resume Examples & Samples

Increases sales within new and existing customers through proactive activities such as customer visits, calls, marketing and delivery of exceptional levels of customer service
Accountable for team sales and profit goals along with Strategic Account Manager and fellow team members
Helps secure new accounts through networking and prospecting
Helps secure new business within existing accounts by leveraging existing relationships
Researches and prepares quotes to ensure maximum profit and market competitiveness
Key point of contact for Non-Enterprise Accounts (accounts who spend under $300,000 per year in SPO and/or Program business and do not have a contract with SPP)
Works with the Strategic Account Manager and Account Manager(s) to service incoming quote requests over $10,000
Brings all client quote requests over $10,000 to the attention of the Strategic Account Manager
Brings all client quote requests over $50,000 to the attention of the Strategic Account Manager and National Director of Sales
Completes order-entry form to submit order requests to SPO Team
Provides support to the team’s Strategic Account Manager and Account Manager(s) with over-flow quote support and over-flow order-form support
Provides administrative support to the Strategic Account Manager and Account Manager(s) upon request (ie: sample orders, quotes, order-forms, presentations, report summaries, etc.)
Maintains and increases margins to within client and department guidelines
Increases sales by staying current with new products and trends as well as developing an awareness of customer requirements/preferences and changes in the local market, competitors and industry
Maintains a record of sales activities and follow-up requirements in the designated system
Provides team coverage upon request
Assists in the development and maintenance of the SPP brand by utilizing promotional materials to introduce and increase customer knowledge of SPP in the Canadian market
Ensures customer satisfaction by working with members of the sales team as well as members of sales support teams across the business
Responds immediately to inquiries, issues and customer concerns
Acts as a liaison between SPP and customers with regards to invoicing and service concerns
Works with Sales Support teams to ensure that all orders are placed and delivered according to the customer requirements
Adds value to the customer experience by developing a thorough understanding of their business, project and/or operational requirements
Advises the customer on the best product(s) to accomplish objectives and recommends discounts and/or custom solutions
Provides creative solutions to exceed the customer expectations
Contributes to the team effort by participating in the sales team calls/meetings, sharing of best practices, product ideas, and success stories, collaborating on proposal development and consultative selling techniques
Willingness to work overtime as needed to meet deadlines
Excellent interpersonal, communication and presentations skills with a flair for sales
Exceptional customer service skills
Highly proficient business written and verbal communication skills, as well as the ability to discern message content
Strong organizational skills and the ability to handle and prioritize multiple tasks/projects simultaneously
Good math aptitude
Proficient use of Microsoft programs (Excel, Outlook, Word, and PowerPoint)
Industry experience (ie: understanding of decoration processes, quoting, and SAGE) preferred
Ability to demonstrate flexibility and adaptability in a fast-paced and changing work environment
Ability to demonstrate a positive and supportive attitude at all times even during stressful or difficult situations
Ability to support company and management initiatives and/or decisions
Ability to prioritize and execute work under tight deadlines
Strong problem solving and analytical skillsets
Creativity and ability to provide merchandise solutions
Minimum 5 years sales or customer service experience, and a comfort in developing creative solutions for clients
Self-motivated with high energy and enthusiasm
A vehicle in proper working condition is required
Bilingual (English/French) – Nice to have or mandatory depending upon market
Thorough and complete knowledge of company systems and processes
Attends off-site client meetings and makes sales calls
When necessary, unpacks/packs boxes or packages to show merchandise or catalogues at client or vendor events
Some travel is required; generally restricted to local office metropolitan area
Sales or customer service experience
Experience in the Promotional Merchandise Industry preferred

Account Consultant Resume Examples & Samples

Account relationship development and business development of all products
Networking throughout the supply chain
A dedication to understanding hospital finance and the relationships between manufacturers, distributors and Group Purchasing Organizations
Primary sales contact in acute care facilities and hospitals
Work with nurses, purchasing people, and financial people within the hospital setting
Work closely with distributors selling our products as well as direct sales
Contributing to the development of a strategic plan for the territory and accounts
Sales positioning, analysis, and implementation within the facilities
Minimum 3-5 years of demonstrated success in medical sales experience
Medical device or medical supplies sales experience required
Operating room sales experience preferred
Minimum of 7 years working with PC based applications (Windows, Word, Excel, and PowerPoint) is required
Ability to understand and utilize Industry Standards and Best Practices
Proof of successful sales track record
Clean driving record required
5 years of Medical Supplies Sales Experience Preferred
Sterile Processing Sales Experience Preferred
Established relationships within territory
Familiarity with the Challenger Sales Approach

Digital Account Consultant Apprentice Resume Examples & Samples

Identify and grow opportunities and collaborate with sales teams to ensure growth attainment
Co-ordinate and liaise with technical and operational teams to ensure that best in class service is delivered
Effectively build, develop, and manage relationships with internal stakeholders and customers, setting expectations on their role as stakeholders vested in delivering learner progression

Account Consultant Resume Examples & Samples

Print Environment Optimization
Provide all aspects of customer service related to an MPS account
Indirectly responsible for bringing solutions to management team in support of MPS business growth
Provide insight to management to enable strategic development
2+ years of inside or outside B2B sales experience

Print & Marketing Account Consultant Resume Examples & Samples

Representing the best of Staples Print and promotional products, services, and your commitment to customer satisfaction to support business retention and expansion
Establishing, building and expanding relationships with existing and potential customers at multiple levels in the organization
Researching and prospecting small- to medium-sized businesses and scheduling face-to-face presentations with high level decision makers
Developing new business primarily through prospecting, in-person contacts, phone follow-up, and sales presentations
Using a consultative selling approach, identifying customer needs and developing a value-added proposition while also generating complex proposal and pricing development
Implementing sales strategy and ensuring that the company meets revenue and profit objectives through new business development and cultivation of existing accounts
Scheduling presentations with customers to communicate new and changing product options as well as the complete range of business benefits available through Staples Advantage
Increasing the sales volume of current Staples Copy and Print Center customers within the trade area of your assigned store(s)
Providing support for your assigned store in servicing large walk-in accounts

Account Consultant Resume Examples & Samples

Manage all aspects of the day to day client relationship and work to ensure client satisfaction and loyalty
Build value added partnerships with clients and brokers while understanding the needs of the clients’ benefits strategy
Drive product growth and participation by partnering with the Relationship Manager and internal product and marketing teams and key client contacts
Partner with cross functional internal teams to implement client and participant experience improvement requests, ensuring they fully understand the needs of your client
Partner with and support Relationship Manager to manage and provide regular reporting on book of business growth, trends, and status
Working with an assigned Relationship to ensure day to day issue and project resolution plus maintain overall client satisfaction
Identify and address inefficiencies to reduce case and participant escalation volume

Account Consultant Resume Examples & Samples

Extensive experience in a client account management leadership role for at least 2 - 3 years and a proven track record of increased levels of responsibilities throughout the span of your career
Requires good data gathering and analysis skills, utilizing reports, spreadsheets, web-based applications, and other software tools. The ability to assess and resolve simple to complex issues related to products, service delivery or payroll issues is essential
A moderate degree of organizational and time management skills, a strong orientation to detail as well as a high commitment to client satisfaction are required. The ability to manage multiple client projects at any given time, effectively prioritizing your own efforts and those of other team members
Excellent communication and interpersonal skills are key. Ability to interact effectively with clients, sales team members, operations, customer service and other internal departments as described is required
Knowledge and expertise in or the ability to rapidly learn the Company’s products and services is required
Knowledge of FSA, HSA, Commuter or other tax-advantaged benefits, payroll, GL and accounting is preferred
Demonstrated ability to adapt to the changing demands of business is a must

Managed Print Services Account Consultant Resume Examples & Samples

Budget Attainment – Maintain and Grow Revenues
Strategic selling and renewals of contracts
Engagement from C-Level to mid-level management at our MPS customers to maintain and grow MPS Revenue
Relationship owner for assigned accounts
High School Degree
Customer Service background

Account Consultant Resume Examples & Samples

Interfaces with CenturyLink Technicians and Network Operations Center, equipment vendors Local Plant Engineers, service and product personnel
Stay apprised of developments in company and industry, learning practices
Additional functions, as identified

Senior Client Account Consultant Resume Examples & Samples

Manages the delivery of services and the day-to-day client needs to retain accounts, establish strong client relationships and achieve high levels of client satisfaction
Maintains and expands client relationships by analyzing, communicating and identifying coverage gaps, ensuring that a client’s risk is being managed in an optimal manner
Identifies important business needs of client and assist with achieving objectives by effectively communicating to the Client Executive/Program Manager. Alerts functional areas and escalates issues as appropriate
Maintains client required business documentation
Maintains files and updates management regularly on issues log, executing on documentation issues
Executes all cyclical event processing
Establishes client & carrier relationships and develops an understanding of all aspects of the client and carrier
Manages escalated participant issues working directly with the Client Service Analyst regarding systemic or process issues with global impact to client or book of business. Recognizing and managing the risk to protect the firm from Errors and Omissions (E&O)
Attends conferences, client meetings and meetings with other departments. Establishes strong relationships with the client/carrier and develops an understanding of all aspects of the client. Identifies and communicates opportunities for cross-sell
Liaison with internal staff, operations, marketing, customer service, IT, accounting. Documents and communicates program information to various departments and understands the interdependence between departments
Mentors and provides feedback internally to other team members
Evaluates current processes and determines new solutions and process improvements, communicates those across other departments and functional areas
Handles special projects, makes recommendations to the Client Executive/Program Manager
Partners with the Client Executive/Program Manager to complete projects
Handles more complex client issues and makes recommendations by utilizing client service and administration expertise
Advises Client Executive/Program Manager and/or client/carrier of underwriting and marketing offerings
Attains commitment of resources required to keep client project on track, following up to ensure commitments are kept and accomplishments realized. Serves as the project leader on activities required for a smooth takeover and/or implementation of new business
Assesses trends and risks, elevates to management. Develops solutions to correct situations and prevent reoccurrence
Works with legal and compliance on E&O. Proactive risk mitigation. Handles breach/security issues
Supports operational and compliance audits necessary to promote the reliability and integrity of the underwriting process
Assists with marketing plan and reviews marketing materials and marketing loops for program accuracy prior to release
Implements marketing plan for the communication of the client’s program to its employees, members or owners

Account Consultant Resume Examples & Samples

Sales positioning, analysis, and in-service implementation of all Halyard Health’s Digestive Health product categories leading to year on year sales increases as per the sales plan
Development and implementation of strong business value selling skills and overall sales acumen
Developing and maintaining expertise across the entire range of Digestive Health products and service platforms
Effective collaboration with sales management, internal partners/stakeholders, and customers
Effective utilization of sales and marketing resources necessary to meet objectives
Effective territory budget management and utilization of sales support resources, per policy
Active participation with Senior Region Manager in the strategic and tactical planning processes
At least 2 or more years of sales experience in B2B or the healthcare industry
Proof of a successful sales track record
Tactfully aggressive
Comfortable in hospital setting
Travel by car required - 40-50% travel time during work week
Able to lift and maneuver equipment over 40 lbs
Able to make 10 to 12 sales calls in three different healthcare accounts daily
Able to train and educate customers on our products for up to 8 hours on your feet during the day
Able to cart product demos, product samples and literature throughout the day – can be on rolling cart but weight can be over 50 lbs. at a time throughout the day

Account Consultant Resume Examples & Samples

Developing and maintaining relationships with key surgeons, therapists, nurses, physicians, clinicians, department decision makers and/or administrators (multiple decision makers and influencers) within assigned accounts or markets
Bachelors degree is required
Minimum 3 years of demonstrated success in medical device sales experience

Technical Account Consultant Resume Examples & Samples

Manage the technical support relationship between the customer and Lenovo
Accountable for the timely resolution of all support related issues with the customer's enterprise client device environment
Technical sales support on Lenovo’s enterprise client device portfolio
Solution design and implementation of advanced client technologies in cooperation with large business customers
Close cooperation with local sales teams
Customer facing time of around 50%
Combination of technical and project management skills – experience in technical consulting and good communication skills with a customer centric attitude
Experience in IT industry required (3-5 years)
Knowledge of business customers in PC industry preferred
Degree in Information Technology, System Engineering or similar subjects or equivalent work experience
PC architecture knowledge and in depth knowledge of current and former operating systems (Microsoft, Linux)
You know how to connect with customers and have the ability to work at different levels and to manage multiple customer situations
Excellent German and English skills, ability to communicate in French would be an advantage
Flexible, proactive & high customer orientation
Enhanced cross-functional team working capabilities and collaborative working style and high commitment to getting the job done
Be proactive, quick and bold & innovative in all you do

Account Consultant Resume Examples & Samples

Position will drive incremental, profitable sales into existing accounts from new categories and from working with the Inside Account Manager to adjust the current program to meet the customers current needs
Position will also help to strengthen and secure the account’s relationship with Quill.com
Position will work alongside Inside Account Manager, Category Specialists, and Sales Admin team to sell into existing accounts in your book of business
Oversee pricing negotiations for specific sales opportunities by coordinating the bid and quote process and make discretionary pricing decisions based on knowledge of the account and assessment of future spend potential
Accountable for targeting which customers to pursue and when; will be provided a list of accounts and will be expected to prioritize based on own knowledge and understanding of the business as well as, requests from Inside Account Manager
Accountable for meeting monthly sales growth and margin quotas earning a base salary and uncapped commission based on quota attainment
Local travel 80% of the time
Proven self-starter with energy and motivation to find, develop, and close sales
Must be results oriented and driven by both financial and career opportunities
Demonstrated strong time management skills, self-accountability
Experience with and/or familiarity using an iPad or tablet
Proficiency in PowerPoint, Excel and Outlook
College degree
Knowledge of products, pricing, competition, and sales objectives
Ability to succeed in a competitive selling environment
Industry knowledge a plus

Senior Client Account Consultant Team Leader Resume Examples & Samples

10+ years of experience with in-depth knowledge of the markets and expertise on positioning products/offerings to clients, with a minimum of two years client relationship experience preferred
Possesses a solid understanding of insurance principals
Demonstrated ability to identify, document, and understand inter-departmental processes
Manage multiple priorities, deliver timely and accurate work products with a strong customer service focus, and respond with a sense of urgency as required
Ability to communicate ideas and information concisely and effectively. Proven strong interpersonal skills including active listening and follow-up skills
Appropriate license must be obtained if necessary for position

Account Consultant Resume Examples & Samples

BS/BA in Business, Liberal Arts, Economics, MIS/CIS or other related field
5+ years of experience supporting customers as it pertains to telecommunications products and services
Experience supporting a sales team and/or sales support team in the area of Telecommunications solutions to include facilitation of proposals, product offering, agreements, contract review and support, and managing customer priorities with company initiatives
Experience with all CenturyLink Legacy systems including legacy Qwest Local, National and legacy CenturyTel products, processes including all billing care support

Account Consultant Resume Examples & Samples

Bachelor’s degree in business, education, communications or a related field plus equivalent curriculum development training and experience. Equivalent work experience in a similar position may be substituted for educational requirements
Effective communication skills, written and verbal, face to face, phone email, etc
Intermediate knowledge of MS Office products including Word, Excel, Outlook, Visio and PowerPoint required
Basic knowledge of product and project management software tools preferred
Strong written communication skills for RFP responses (preference of government enterprise) preferred

Service Account Consultant Resume Examples & Samples

Serve as the account consultant for internal Centurylink business units
Support internal product teams and business units by ordering products/services on their behalf
Work in partnership with the Affiliate Transaction Oversight Compliance Team
Collaborate with a lead engineer to ensure the ideal solution for customer requests
Generate monthly progress reporting
Coordinates the sale of colocation and managed hosting to internal CenturyLink business units
Act as a project manager for the large internal customer requests
Team with other internal departments
Proactively manage customer orders from request to order submission
Aid in furthering the definition of Affiliate
Undergraduate degree in business, communications, or equivalent experience
Ability to work evening hours and across time zones
High level of problem solving skills required
Must be able to advise and handle difficult customer situations and issues
Must be a self starter as well as possess the ability to work well in teams
Must have the ability to switch from one customer to another that have different requirements.,
Possess strong technical knowledge to ascertain cause of problem
2 to 5 years related experience Sales, Marketing, Process, or direct customer support
Product background in the area of colocation, managed hosting and network
Must be proficient using SalesForce, BigMachines, Excel and PowerPoint

Account Consultant Resume Examples & Samples

Minimum of a B.A. or B.S. degree required
Broad knowledge of the ophthalmic Medical Device & Pharmaceutical Industries
Three or more years of direct ophthalmic surgical device sales, training and support experience
Experience in medical/surgical glaucoma is highly desired, but not required
Experience and knowledge with/in
Meet/exceed forecasts, budgets, milestones and schedules
Immerse themselves into a new technology so that they quickly become product and procedure-specific subject matter experts
Guide surgeons through the learning curve of a novel surgical procedure and postoperative care as described in the Key Duties and Responsibilities section above
Engage and include key members of the physician’s team in the training process to drive interest, enthusiasm and practice adoption
Lead and function effectively in a high performance team
Coach and develop others using analytical decision-making and results-oriented skills
Manage and prioritize workload, multi-task and manage a diverse mix of issues, responsibilities and challenges
Communicate scientific/clinical features and benefits of a product
Interpersonal and client relationship skills,
Using IT automation, applications and mobile devices
Working within multi-culture environments

Territory Account Consultant Resume Examples & Samples

Works directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met
Achieve high penetration in contacts with consultative conversations that leverage strategic questions
Excellent communication and presentation skills to present strategy of PCG and execution of business reviews with accounts
Develop proficiency and knowledge of Intuit’s products and solutions with the ability to clearly communicate appropriate recommendations to address customer needs
Renew existing business and grow share of wallet with add on products
Fully understand the client workflow and make recommendations based on the clients’ needs
Pursue sales in an Action-Oriented manner
Close sales with risk-adverse prospects
Share best practices for sales calls with your colleagues
BA or BS or related equivalent experience
Minimum of 5 years of inside sales experience with required outbound focused calling
Organized, self-starter, high achiever, team contributor
Proven history of sales success as demonstrated by winning at least one Sales Club trip award in sales career
Expert managing sales pipeline

Account Consultant Resume Examples & Samples

Examines claim forms and other records to determine insurance coverage
Interviews, telephones, and/or corresponds with insured, claimant, and witnesses; consults police and hospital records; and reviews property damage to determine extent of company's liability, varying method of investigation according to type of insurance
Evaluates costs of repair, replacement, and compensation
Prepares report of findings and negotiates settlement with insured/claimant
Attends litigation, mediation, and arbitration meetings
Recommends litigation by legal department when settlement cannot be negotiated
Revises case reserves in assigned claims files to cover probable cost/loss
Supports the organization's quality program(s)
Good organizational skills, accuracy, and attention to detail

Account Consultant Resume Examples & Samples

Examines claim coverage forms, field estimates and other records to determine insurance coverage
Interviews, telephones, and/or corresponds with insured, claimant, and witnesses; consults with various authorities and experts; and reviews property damage to determine extent of company's liability to properly resolve claims
Evaluates insurance coverage, field estimates indicating costs of repair, and any claim related expenses in order to properly resolve claims
Property claims handling experience
Experience in evaluating and interpreting insurance coverages

Service Account Consultant Resume Examples & Samples

Drive Revenue by coordinating with Carriers to resolve Customer Not ready orders
Provide moderately complex to complex Wholesale customer support
Performance Reporting Production
Data and Statistical Analysis
Act as the point of contact for national and local customers and/or sales employees
Coordinate post sale and customer project activities
Coordinate customer project activities
Acts as liaison as well as coordinator with other departments, vendors and customers
Deliver training to customers and/or sales employees on products/services and processes
Visit to customer sites may be required
Proactively manages customers' orders to completion for both CenturyLink Wholesale Local & National customers
Must be able to create, present, understand and analyze customer data
Must have the ability to switch from one customer to another that have different markets, such as: IXC, CLEC, Reseller, National Carrier, National Rebiller and VoIP Providers
2 to 5 years related experience Wholesale National / long haul (QCC) in Operations,

Account Consultant Resume Examples & Samples

Actively engages and coordinates with customers in person and remotely, ensuring superior service levels are maintained and leading customer specific quality improvement plans as documented and identified in the Service Plan
Assess customer needs and desires and suggest solutions and alternatives; this may involve product offerings, or improved ways of conducting business between CenturyLink and the customer
Escalates proactively within interdependent departments to accomplish assigned responsibilities
Experience and/or technical knowledge in Network ordering, billing and provisioning processes and systems
Strong problem-solving skills, especially when dealing with incomplete or conflicting information

Excess Institutions Account Consultant Resume Examples & Samples

Review and analyze excess account submissions, working closely with underwriting partners, brokers, and the accounts to determine the potential excess exposure presented by a new account
Participates in marketing meetings with underwriting partners, presenting the benefits accounts receive by working with CNA
Reviews loss notices and loss runs for individual claims which may impact CNA’s excess layer and for the potential of overall policy aggregate erosion
Performs annual account reviews for excess accounts in the form of an on-site Audit or Loss Run Analysis
Following the annual account review, the Excess Institutions Account Consultant drafts a detailed report and works with underwriting, claim, risk, and actuary on the issues presented therein
Works closely with claim partners on the potential exposure presented by open claims and the appropriate reserving of said claims
Actively participates in discussions with actuarial partners, determining the risk presented by each excess account and the applicability of IBNR
Provides excellent customer service by consulting with insured accounts and providing them with claim and risk resources to meet their individual needs. The Excess Institutions Account Consultant acts as the main point of contact for excess accounts, so it is essential that they be able to act as an ambassador for CNA and handle issues and concerns with skill and tact
Makes recommendations on excess account monitoring processes and strategies to management
Provides guidance and assistance to less experienced staff and other functional areas
Responsible for input of data that accurately reflects account circumstances and other information important to our business outcomes
Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of CNA's internal and external business partners
Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects
Advanced coverage skills from working on accounts with excess, umbrella, and reinsurance policies as well as experience with first dollar policies and self-insured retentions
Experience with managing litigated healthcare excess claims
Ability to manage and prioritize multiple projects and meet critical deadlines
Ability to evaluate claims based on a cost benefit analysis
Typically a minimum eight years claims experience, with a focus on healthcare claims or healthcare law

Account Consultant, Cobra Resume Examples & Samples

Works cooperatively with other internal departments, including Customer Service, Operations, IT, Card Operations and/or National Transit teams, to respond to client questions, issues and escalations
Supports efforts to maintain 100% client retention
Reviews issues in the case management database and escalates complex client issues, implementation requests, or special needs to a Relationship Manager
Monitors and analyzes information gathered by Customer Service to identify client specific trends and works with employer contacts to improve service in these areas
Gathers, compiles, sorts and verifies source documents to organize and streamline workflow. Verifies the accuracy of data before entering, following standard operating procedures
Compares data with source documents in verification format to detect errors. This may entail generating and auditing specific reports as applicable
Stores completed documents in the appropriate locations to ensure that information is intuitively and readily accessible by others
In a timely and effective manner, troubleshoots complex documents and enters data in specific data fields using keyboards or scanners. This may include manually or electronically processing changes in enrollments or other benefits information for new and continuing clients as appropriate

Account Consultant Resume Examples & Samples

Developing and maintaining relationships with key respiratory therapists, nurses, physicians, clinicians, department decision makers and/or administrators (multiple decision makers and influencers) within assigned accounts or markets
Effectively deal with geographic dispersal of assigned facilities
Solid knowledge of PC based applications (Windows, Word, Excel, and PowerPoint) is required
Experience in Respiratory products and related disease states
SalesForce.com preferred

Account Consultant Resume Examples & Samples

Developing and maintaining relationships with key respiratory therapists, nurses, physicians, clinicians, department decision makers, and/or administrators (multiple decision makers and influencers) within assigned accounts or markets
At least 3 or more years of sales experience in B2B or the healthcare industry
Tactfully aggressive, familiar with the Challenger Sales approach
Respiratory Therapy background or experience selling respiratory products and or to related disease states
Salesforce.com preferred
3-5 years of Medical Device sales experience preferred
Prefer candidate to be in the Top 10% of sales force
Multiple department Hospital Sales Experience preferred

FEP Field Service Account Consultant Resume Examples & Samples

Requires an AA/AS/BA/BS in Sales/Marketing or experience in a related field; 3 years of sales / service experience; or any combination of education and experience, which would provide an equivalent background
Health and Life license required (Must obtain within 90 days of starting)
Knowledge and understanding of healthcare operations and industry
Ability to communicate persuasively and effectively to a wide range of internal/external customers required
Position will reach out to both current and potential members and will be responsible for calling prospects during Open Season, calling new members and introducing them to the Value of Blue
Must have experience with selling as well as establishing rapport with customers

Account Consultant Resume Examples & Samples

Build and maintain strong working relationships with the client’s key operational and strategic decision makers, including the executive buyers
Become and remain an expert in the healthcare industry, including broker networks to improve the effectiveness of our team and the information available to our clients
Serve as the day-to-day client contact to ensure satisfaction by understanding the unique needs of the clients’ benefits strategy
Partner with the Relationship Manager and internal product and marketing teams to drive and track client product growth and participation
Identify, understand, and escalate client and/or participant issues and partner with cross functional internal teams to implement client and participant experience improvement requests
At least 2 years of professional client account management experience
Excellent communication and interpersonal skills allowing you to interact effectively with clients, sales team members, operations, customer service and other internal departments
Strong organizational and time management skills allowing you to manage multiple projects and deadlines
Proficiency in Microsoft Office Suite and contact management software applications
Knowledge of FSA, HSA, Commuter or other tax-advantaged benefits, payroll, GL and accounting preferred

Promotional Products Account Consultant Resume Examples & Samples

Key point of contact for Non-Enterprise Accounts (accounts who spend under $300,000 per year and do not have a contract with SPP)
May be a point of contact on Enterprise Accounts (key major accounts who spend over $300,000 per year, have a contract with SPP, and have both program and special order business requirements) along with the Strategic Account Manager and/or Account Manager
Directly handles all incoming quote requests under $10,000 for Non-Enterprise Accounts
Directly handles incoming quote requests under $10,000 for Enterprise Accounts with support from Strategic Account Manager and/or Account Manager
Directly handles incoming quote requests over $10,000 for Non-Enterprise Accounts with support from the Strategic Account Manager
Completes order-entry form to submit order requests to Special Order Team
Brings all client quote requests over $10,000 to the attention of the Regional Sales Manager
Brings all client quote requests over $50,000 to the attention of the Regional Sales Manager and National Director of Sales
Acts as a proxy for the client internally at SPP when interacting with all program and Special Order teams
Collaborates with the program team to manage aspects of the program business
Works with Special Order Team to ensure that all Special Order orders are placed and delivered according to the customer requirements
Ensures customers have complete satisfaction with their Staples experience
Responds immediately to inquiries, issues and customer complaints
Proactively reaches out to past customers to market new products, services, and generate sales
Builds and maintains trust with a customer by fulfilling commitments and handling issues in order to gain a high level of customer satisfaction
Increases sales within existing customer base through proactive activities such as customer visits, calls, marketing, delivery of exceptional customer service, developing an awareness of customer requirements/preferences and changes in the local market, competitors and industry
Secures new accounts through networking and prospecting
Increases sales by staying current with new products and trends as well as
Minimum 1-3 years sales or customer service experience, and a comfort in developing creative solutions for clients
1-3 years sales or customer service experience

Outside BB Account Consultant Resume Examples & Samples

Position will also help to strengthen and secure the account’s relationship with Staples Advantage
Position will work alongside Inside Account Consultants, Category Specialists, and Pricing and Bid & Quote team to team sell into existing accounts in your book of business
Face to face interaction with customers who’s roles range from Office Mangers to CFOs
Responsible for setting your schedule and maintaining calendar of appointments with customers

Senior Client Account Consultant Resume Examples & Samples

Possesses a solid understanding of insurance principals with focus on life, long term care and disability income
Self-Starter, Detail Oriented and ability to operate independently
Demonstrated ability to identify, document, and understand inter departmental processes
Ability to communicate ideas and information concisely and effectively
Proven strong interpersonal skills including active listening and follow-up skills
Proven experience functioning as part of a team working in a high visibility, confidential, client environment
Must be highly proficient in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, PowerPoint)

FEP Field Service Account Consultant Resume Examples & Samples

Associate's or Bachelor’s degree preferred
Previous sales/service experience preferred; or any combination of education and experience, which would provide an equivalent background
Health and Life license is required (may be obtained once hired)
Knowledge and understanding of the healthcare operations and industry is helpful
Good decision making skills and ability to exercise good judgment

Account Consultant Resume Examples & Samples

Share qualified candidates within region to find the best possible match for a client
Demonstrate expertise to clients across specialties by proposing the value of a total StaffCare staffing solution in order to refer leads and generate more revenue per client
Qualify client job requirements via phone and email with client point of contact to verify and discover job details in terms of site environment, clinical responsibilities and expectations
Negotiate bill rates with client point of contact by taking into account the client’s market and level of clinicians and physicians qualifications needed while articulating StaffCare’s distinct value
Consult with client on staffing strategy and various solutions that exceed client’s needs while expanding StaffCare services and revenue potential
Announce job assignments including necessary qualifications to Recruiters via email to most quickly identify interested & available clinician and physician candidates with highest likelihood to fill based on client criteria (licensure, skills, etc.)
Prospect for clinicians and physicians likely to fill by searching SBDev for those that are active, med mal approved and who have experience with client or similar environment in order to attract qualified HPs via email and/or phone campaign
Engage clinicians and physicians candidates using consultative sales skills to build rapport and present value of job and StaffCare services in order to ensure commitment to job
Screen candidate via phone to qualify licensure, availability, clinical skills & experience and potential fit with client environment in order to prioritize and submit candidates to client via ICE document imaging system
Negotiate total assignment package with clinicians and physicians including pay rate, travel and housing logistics based on available profit margin and market forces in order to satisfy HP & client within profit thresholds
Communicate timely updates and expectations between all assignment stakeholders including clinicians and physicians, client and quality & operations, logistics and accounting departments by documenting all steps in SBDev and email to execute all placement steps in order to deliver HP to assignment on time
Complete “Marriage & Assignment” profiles through SBDev to inform logistics and quality services stakeholders of necessary information in order to delivery clinicians and physicians to assignment on time
Maintain level of required performance at Account Associate position
Some Sales, staffing and/or logistical experience
1-2 years sales or staffing experience

Account Consultant Resume Examples & Samples

Interact effectively as a team member within a Commercial Account Team organization to support achievement of sales objectives and deliver Spirit of Service
Ability to effectively represent to multiple departments and levels within the Account, by understanding how products meet their goals
Project Management of the activities of multiple departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of Customer to install new service, or to coordinate moves, adds or changes to existing service. Basic Qualifications 5+ years of experience with Products and Systems, QC and QCC OR related Telecom experience Preferred Qualifications: Valid Driver’s License and satisfactory driving record
Knowledge of products, e.g., Voice, Data, IP, Hosting, and CPE is desired
BS/BA in Business, Liberal Arts, Economics, MIS/CIS, or other related field, or equivalent work experience

BB Account Consultant Resume Examples & Samples

Influences pricing decisions on the spot in order to cultivate a seamless customer experience and to align with strategically growing profitable accounts
Oversee pricing negotiations for specific sales opportunities by coordinating the bid and quote process and make discretionary pricing decisions based on their knowledge of the account and assessment of future spend potential
Accountable for targeting which customers to pursue and when; they will be given a list of accounts and will prioritize based on their own knowledge and understanding of the business
Responsible for setting and attending appointments with 50 different customers per month

Inside Account Consultant Resume Examples & Samples

Proactively making outbound calls for specific hardware category products to current Staples clients
Close sales and achieve monthly quotas and profit objectives through daily activity
Participate in category-specific sales training and current knowledge of accounts and industries
Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Fills orders by transferring orders to fulfillment; including communicating expected delivery dates and expectations
Communication to FSD’s on account activities

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