Partner Operations Resume Samples

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P Yost

Pietro

Yost

33064 Barrows Pine

New York

+1 (555) 647 6353

33064 Barrows Pine

New York

Phone

p +1 (555) 647 6353

Experience Experience

Philadelphia, PA

Channel Partner Operations

Philadelphia, PA

Stracke LLC

Philadelphia, PA

Channel Partner Operations

Develop and maintain PRM validation rules, custom reports, dashboards and workflows
Create and manage custom objects, fields, and formulas
Develop metrics to ensure processes and implementations are successfully measured (adoption)
Manage a small team as well as consultants to administer and support all PRM systems and tools—crossing into all areas of customer contact
Committed to the development and mentoring of A players
Manage PRM unit and systems testing for new enhancements, system integration and custom objects
Develop and maintain a technology roadmap to achieve consistency across regions, ensuring system operations, enhanced workflows and effective reporting & dashboards

Los Angeles, CA

Regional Partner Operations

Los Angeles, CA

Kohler-Braun

Los Angeles, CA

Regional Partner Operations

Liaising with Marketing partner reward and funding programs for performance tracking
HP Enterprise Other Business Units (Server, Storage, Software) Distribution process alignment, BU indirect level forecasting, EG indirect accuracy alignment, process streamlining and management
Weekly reporting, forecasting, trending & analytics/analysis relating to each distributor and T1 performance dash boarding on shipment, sell in, sell out, revenue, distribution capacity analysis for linearity, and respective weeks of inventory tracking
Working closely with WW channel teams in the implementation of processes and policies that will drive Global initiatives
Responsibilities that go beyond SOM process management, and is on-going for weekly, or on daily basis
Maintaining accurate information in the channel database for sales, shipment, sell in sell out, high touch projects, and SMB/Transaction Business data, and correct contract information
Responsible for on-boarding distributors and T1 partners to HPE Aruba Partner Ready for Networking Program, by working with various EG functional teams

present

Chicago, IL

Partner Operations Specialist

Chicago, IL

Reichert, Murazik and Lehner

present

Chicago, IL

Partner Operations Specialist

present

Working knowledge of web development and common web publishing and e-commerce software; SQL, Python
Assess, quantify, and implement workflow improvements to scale out support
Process-oriented individual with a proven history of developing and executing significant process improvement plans
Lead sales training initiatives for partners including the development of content with internal and outsourced training providers
Provide ongoing business support in the development of marketing collateral
Proactively manage partner, providing feedback and guidance to sales team operating both our Pre Arrival and Desk programs
Process claims of Market Development Fund activities and create request for payments

Education Education

Bachelor’s Degree in Customer Focus

San Diego State University

Bachelor’s Degree in Customer Focus

Skills Skills

Excellent analytical skills with close attention to detail
Excellent oral and written communication skills both in Japanese and English
Ability to consistently manage a high volumes of cases
Ability to multi-task and perform in a high-paced environment
Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
Excellent people skills and drive to get things done
Conduct root causes analyses of all escalated requests and collaborate with the cross functional teams to drive continuous improvement to process, policy, product or quality in the interest of improving the partner experience
Extremely reliable, punctual and conscientious
Deep knowledge of Salesforce CRM
Team collaborator

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15 Partner Operations resume templates

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Director, BD Partner Operations Resume Examples & Samples

Technical Partner Implementation Managers - project leads the implementation and delivery of the partnership, including guidance and liason of partner implementation requirements
Account Operators - assists with the daily administrative and operative tasks of the partnerships including reporting, invoicing and marketing co-operations together with the partner
Strategic Partner Managers - owners of the day to day relationship with our strategic partners. Coordinates both externally with the partner, as well as internally with various stakeholders within Spotify

Manager, Partner Operations Resume Examples & Samples

Proficient knowledge of CMS systems
Deep knowledge of CDNs and encrypted media playback
Working knowledge of various platforms for media playback (AppleTv, Roku, iOS, Android)
Experience with secured/encrypted video workflows
Client interaction and communication experience
Experience with data file analysis and manipulation
Bachelor's degree and 3 years of relevant experience, in target-date driven environments

Partner Operations Specialist Resume Examples & Samples

Work with the Partner Operations team to ensure timely, accurate, and detailed responses to both internal and external customer inquiries as well as escalate to management as appropriate
Process approval requests and agreements
Update partner training and certification data
Prepare and submit program fee invoices and payments
Review and Process NFR and Evaluation orders
Update and maintain partner information within PRM
Validate new customer accounts submitted by partners based on defined program guidelines
Audit rebate claims submitted by partners based on defined program rules
Create, review and send out partner rebate statements
Process claims of Market Development Fund activities and create request for payments
Support data cleansing activities and maintain data integrity in VMware’s systems
Provide suggestions and ideas that enhance processes, partner experience, and simplicity of operation
Support the documentation and maintenance of processes
Provide program and periodic status updates and participate in global operation meetings
Assist with special projects as needed
Train new people as they join the organization

Partner Operations Specialist Resume Examples & Samples

3+ years of industry experience in Channel/Partner Operations or Other Sales Operations
Exceptional verbal and written communication skills, organizational abilities, and proven attention to detail
Passion for competition and the ability to maintain personable working relationships with all internal and external customers
Demonstrated ability to work effectively with cross-departmental teams
A self-starter, able to manage multiple tasks at once and the ability to work with minimal direction
Must be highly motivated and flexible in order to work effectively in a fast-paced environment
Flexible to working in shifts and extended working hours per business requirements

Senior Manager, Partner Operations Resume Examples & Samples

Manage the staffing, development, performance, and outcomes of the team reporting to the position, including FTE, contractor, and vendor resources
Provide direction, counsel, and set goals for career growth and development. Ensure team is appropriately staffed and supported
Ability to motivate direct reports and others by providing an environment that promotes individual growth and reinforces company values and culture
Identify opportunities, create, and implement processes which improve the effectiveness of the team. Drive strong level of customer service among team
Prepare monthly transactional consolidated metrics, headcount utilization reports, quality control reports, and provide budget management and oversight
Deliver quarterly business reviews to management, including attainment against defined KPI’s

Manager, Partner Operations Resume Examples & Samples

Experience with HLS secured/encrypted video workflows
Knowledge of broadcast rights
Working knowledge of broadcast transmission
Working knowledge of video encoding
4 years of relevant experience with previous supervisory responsibilities, in target-date driven environments
Working knowledge of analysis systems such as proxy and network capture tools
Knowledge of streaming media distribution

Partner Operations Resume Examples & Samples

Build, develop and maintain highly collaborative and effective working relationships with the Internal business groups, Operations and IT, as well as other operational partners to facilitate proactive planning, smooth communication and issue resolution
Ensure execution to SLA for your capability, understanding how changes upstream or downstream of your processes will impact overall payout SLA. Work with your peers where changes need to be made to ensure delivery to SLA - on time and accurate payout
Bachelor’s degree required (preferably in Business)
6+ years of relevant business experience within Operations, IT, Sales Incentives Operations or other relevant roles
6+ years of demonstrated Global Program Management or Project Management experience preferably in an Operations environment
MBA a plus
Demonstrated ability to motivate self and others, has the ability to mentor and coach others
Conflict/Negotiation management; ability to impact and influence at a GM or VP level
Consulting experience preferred

Partner Operations Agent Resume Examples & Samples

Level 1 Support Skills
Review applications submitted for verification by users
Approve and apply verified user badge to qualifying users and deny non-qualifying users
Surface confusing or gray area accounts to local experts
Review user accounts to verify their identity and take action
Respond back to internal users with necessary actions that must be taken to process applications
Objectivity over potentially notable or influential individuals from criteria assessments
Exercise discretion over access to potentially notable or influential individuals' private contact information
Previous customer service experience (mainly in email support)
Be open and comfortable to be exposed to highly sensitive and potentially adult explicit content on a daily basis
Excellent written communication with ability to pass a written assessment
Basic understanding & ability to read and reply in English
Language expertise (read, write, understand) in Turkish
Ability to evaluate applications by referring to criteria
Social Media knowledge: Facebook | LinkedIn | Twitter | YouTube | Instagram etc
Interest in and working knowledge of pop culture
Ability to work in fast and evolving workflows with eye for detail

Partner Operations Resume Examples & Samples

Planning: Work with partner leadership team as well as cross functional leaders (Finance, Marketing, etc.) to design field coverage model, actively participate in the annual business planning process which includes defining coverage model, setting and deploying quotas, and managing critical partner sales initiatives
Forecasting: Assist sales leadership and finance to accurately forecast partner business. Provide inputs to manage weekly forecast calls. Interact closely with management to incorporate business requirements and change management into the forecast process, and ensure alignment with the sales process and terminology
Compensation: Contribute to compensation plan design by understanding sales behaviors and gathering field input

Partner Operations Specialist Resume Examples & Samples

Support business customers with solutions to unblock issues with Pinterest’s business products suite
Represent the voice of businesses and develop insights to improve user experience
Identify pain points and use data to size, prioritize, and shape business cases for product enhancement
Partner with product and engineering teams to facilitate successful execution of product launches

SVP, Partner Operations Resume Examples & Samples

Coordinate cross functional response to business incidents
Lead change management team responsible for transformation activities across the CyberSource and Authorize.net business lines
Identify areas for product and process improvement based on deep knowledge of the Visa and CyberSource/Authorize.net businesses
Develop hypotheses based on internal and external customer feedback as well as through data analytics and financial analysis
Build consensus across functions to iterated and align proposed solutions
Lead formal and informal teams to operationalize changes
10-15+ years of experience with general management, change management, integration, and resource optimization
Experience managing a team that are assigned to contribute as a member of one/multiple cross-functional teams
Strong leadership skills with experience in dynamic environments with shifting priorities
Work with limited direction, usually within a complex environment, to drive fact-based recommendations to senior management, while supporting syndication with stakeholders across the team
Strong strategic and critical thinker with the ability to make decisions
Advanced level of Excel, Word, Outlook and PowerPoint required

VP Partner Operations Resume Examples & Samples

Supports the overall Sales Organization through Strategic Business development and business planning
Produce/manage the production of effective business requirements and/or other business related project documentation/assessments at a rapid pace/large volume. (SOP’s & AP’s)
Serve as primary liaison and subject matter expert to the Partnership & Sales Team on reporting
Represent business needs and gain a strong competency and understanding in all areas related to Partnership Sales & Management
Proactively identify and continuously drive process improvements engaging key stakeholders to participate
Routine Partnership pipeline management responsibilities for staff and/or responsible for influencing positive outcomes
Frequently interacts with senior management regarding prioritization of resource utilization and resolution of issues requiring escalation
Best practice methodologies
Strategic orientation to analysis work and solid understanding of business problem being addressed/business context
In depth strategic understanding of assigned areas, and expert reporting/business knowledge
Communications excellence
Finance/people management expertise would be an asset
Problem resolution and ability to assess risks/avoid issues
Business process re-engineering
Ability to suggest and promote changes to system/process
Problem resolution; cost/benefit analysis

Associate Director of Partner Operations Resume Examples & Samples

Focus on creating, controlling and improving business process
5 years large scale (multi - million dollar) program implementation / operations experience
5 years leading teams in an implementation or operations capacity in healthcare or healthcare technology
5 years executive level client relationship experience (senior leadership relationships)
Program development / Improvement skills
Strong Project Management experience
Experience monitoring, reporting, and enforcing partner service level agreements and performance targets
Ability to effectively lead cross - functional teams in a matrixed environment
Clinical Coding familiarity

Partner Operations Specialist Resume Examples & Samples

Daily communication and interaction with partner’s sales team and management
Proactively manage partner, providing feedback and guidance to sales team operating both our Pre Arrival and Desk programs
Set targets and ensure understanding of revenue driven metrics for partners
Verify on a daily basis that partners have Expedia provided tools to ensure sales are maximized
Serve as a backup to Five9 Specialist. Ensuring that partners have Expedia guest to call on a daily basis and expired names have been removed
Review only a daily basis a sample size of pre-arrival calls from each market. Ensure Expedia guidelines and procedures are being followed
Lead sales training initiatives for partners including the development of content with internal and outsourced training providers
Provide ongoing business support in the development of marketing collateral
Review and approve all marketing collateral produced by our partners to ensure quality and compliance with Expedia Brand guidelines
Identify opportunities for growth and improvements through regular meetings and follow up with recommendations and implementations
Collaborate with managers of LX Partner Operating Markets to address needs assigned operating partners, focusing on operational excellence and guest service
Support operating partner’s ad hoc needs to ensure the mutual success of our partners and LX
LI-DS1

Senior Mgr, AVS Device & Partner Operations Resume Examples & Samples

Bachelor’s degree in Engineering, Operations or a related technical field
7+ years supervising/managing technical or business staff
10+ years of experience managing cross-functional projects and programs with tight deadlines
10+ years of experience in process definition, having taken a product or process from concept to execution
5+ years of experience in supply chain, logistics or manufacturing for a hardware device company
10+ years’ experience engaging with Sr. Executives
History of teamwork
Ability to present your ideas clearly to senior leaders and business partners and lead meetings with confidence
Willingness to roll up one's sleeves to get the job done

Working Student HEC Partner Operations Resume Examples & Samples

Student (f/m) of a University or University of Applied Sciences
Preferred field of study: Business Administration, IT or related fields
Strong MS Excel skills, Good MS PowerPoint and presentation skills; Ability to easily get acquainted with new programs and systems
Language skills: Fluency and good writing skills in German and English are essential
Soft skills: Strong analytical thinking; Attention to detail, Systematic and effective approach to work; Ability to work autonomously, not afraid to communicate openly
We expect a high level of commitment and reliability
Collaborative, listener, communicator, facilitator
Knowledge of web and collaborative tools (e.g. wiki, JAM) would be an asset

Summer Intern, Global Partner Operations Resume Examples & Samples

A Sophomore pursuing a BA/BS degree in Business, Finance, Accounting, Statistics or Project Management
GPA of 3.5 or above
Completed coursework in statistics, corporate finance, strategy or project management
Exceptional levels of critical thinking, problem solving, planning and organizing, decision making, adaptability, communication, influencing, and persuasion
Project planning and management, process optimization, and/or consulting
Salesforce or other CRM, Business Intelligence, Excel, PowerPoint, VISIO skills
Software industry experience and knowledge of the SaaS model is a definite advantage

Partner Operations Specialist Resume Examples & Samples

Be the subject matter expert for all processes related to Partner deals (orders)
Solve problems related to partner processes and customer provisioning
Respond to a high volume of partner cases in a timely, professional and enthusiastic manner
Create quote / order for completeness, accuracy, and conformance to Salesforce.com sales order acceptance policies
Process contracts and orders and ensure all documentation is in compliance with revenue and company policy
Collaborate with alliance team and PAMs to solve operational challenges that affect partner success
Evaluate and analyze current practices and recommend solutions for ongoing improvements to business process
Self-starter; able to translate broad problem statements into concrete action plans and execute against them
Inquisitive, questioning mindset with strong critical judgment and close attention to detail
Process-oriented individual with a proven history of developing and executing significant process improvement plans
Strong executive communication and possess strong level of expertise in SFDC Application -ORG62
Ability to multi-task and perform in a fast-paced environment, working with a sense of urgency
Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
Ability to build relationships and work cross-functionally with a diverse set of business partner
Excellent analytical skills with close attention to detail
Ability to multi-task and perform in a high-paced environment
Team collaborator
Excellent oral and written communication skills both in Japanese and English
Deep knowledge of Salesforce CRM
A challenger who thrives in a dynamic environment
Experience in a customer service-type role preferred

Director of Partner Operations Resume Examples & Samples

Own an end to end process
Develop functional, market level, and / or site strategy, plans, production and/or organizational priorities
Identify and resolve technical, operational and organizational problems outside own team
Product, service or process decisions are most likely to impact entire functions and / or customer accounts (internal or external)
Accountable for the full range of provider relations and service interactions within UHG, including working on end-to-end provider claim and call quality, ease of use of physician portal and future service enhancements, and training & development of external provider education programs
Designs and implements programs to build and nurture positive relationships between the health plan, providers (physician, hospital, ancillary, etc.), and practice managers
Directs and implements strategies relating to the development and management of a provider network
Identifies gaps in network composition and services to assist the network contracting and development staff in prioritizing contracting needs
May also be involved in identifying and remediating operational short - falls and researching and remediating claims
5+ years of provider relations and / or network management experience
5+ years of management experience
Advanced level of knowledge of claims / systems processes, contracting and reimbursement methodologies
Intermediate level of proficiency with MS Word and Excel
Must live within commutable distance of the location listed for this specific career opportunity
Must be willing to travel 25% of the time

Partner Operations Specialist, APJ Resume Examples & Samples

Responsible for the onboarding process with ServiceNow partners from contract creation/execution to partner setup and activation
Responsible to respond and resolve issues from ServiceNow Partners quickly and efficiently
Work cross-functionally with teams across the organization to develop and rollout innovative partner processes to ensure low touch, high value partner support
Maintain and evolve the current methodology for tracking of partner contracts to allow for easy reference and access
Provide operational support for partners regarding programs, partner portal use and engagement methodology
Support PRM system and related tools to enable our partners and improve collaboration
Develop dashboard requirements to provide visibility to the partner pipeline and transactions as well as performance against metrics
Create and maintain documentation in support of partner operations processes
Interface with legal, marketing, and sales to collaborate on partner operations best practices
Attend and participate in all meetings supporting Partner Sales Management in their weekly roll-up of their forecast and responsibilities
Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
Work with multiple business stakeholders (legal, finance, marketing, enablement) to develop solutions for partner growth and roadmap and develop operational best practices
Partner with Sales Managers and Account Executives/Managers to identify opportunities to increase revenue, improve salesforce efficiency, and scale our business effectively
Act as the first line support for partner sales team and partners in areas of training, onboarding and ongoing collaboration
Work in partnership with partner sales team on calls to ensure pricing policies and deal strategy are clearly understood
Process commissions and interface to finance for all commission related questions for the supported Regions
Provide quarterly customer and account metrics to the sales regions to identify sales penetration, white space and propose new ideas to promote rapid growth
Has been in a role supporting Partners, Partner Reps and Territories
Strong listening, analytic and organizational skills
Team Player with positive attitude ready to work in a fast paced environment
Excellent analytical and problem solving skills with ability to drive conflict resolution
Excellent interpersonal, written and verbal communication
Ability to work in an aggressive, fast paced environment managing multiple priorities
Must be hands-on with solid attention detail
Experience in supporting Software as a Service sales is a plus

Partner Operations Resume Examples & Samples

Serve as a conduit between Facebook and key leaders across Partnerships and GMS around the original content for Video tab commissioned by Facebook
Be the lead contact for the status of original content on Video tab
Internal advocate with cross-functional teams, ranging from product and engineering to communications and sales
Internal evangelist to educate key stakeholders and roll-out of communication
Prioritize and oversee multiple production projects concurrently
Negotiate and manage strategic partnerships that drive growth and engagement
Work with research team to get actionable insights for partners
5+ years experience in the tech and media industry
Experience leading a team in a cross-functional work setting
Understanding of Facebook products, Facebook the company, and social media
Communication and presentation skills, and the ability to clarify and summarize issues
Ability to work in a changing environment
Experience with managing financial analysis and budget forecasts & planning
Understanding of the traditional entertainment and media industries
Ability to define, develop and lead programs in a changing environment
Collaboration and relationship-building skills and ability to develop working relationships

Channel Partner Operations Resume Examples & Samples

Manage a small team as well as consultants to administer and support all PRM systems and tools—crossing into all areas of customer contact
Manage the technical configuration and implementation of PRM applications
Prepare and deliver training via Web Ex, phone or in- person
Accommodate for information that must get into the PRM which does not reside in other systems. Lead integration and enhancement efforts for GCP with other systems
Advise the business on PRM system configuration options and solutions. Facilitate requirements, definition meetings and be able to quickly understand and convey each functional areas business issues and challenges
Develop and maintain a technology roadmap to achieve consistency across regions, ensuring system operations, enhanced workflows and effective reporting & dashboards
Collaborate with internal departments and internal stakeholders domestically and internationally to create and implement a PRM system roadmap that supports the Commercial Operations roadmap
Gather business requirements and assess business impact for new implementations and deployments. Be hands on to drive all aspects of projects
Manage PRM unit and systems testing for new enhancements, system integration and custom objects
Develop and maintain PRM validation rules, custom reports, dashboards and workflows
Create and manage custom objects, fields, and formulas
Manage critical operational support issues and coordinate with salesforce.com support team or other teams as needed. First level of support for PRM troubleshooting
Develop metrics to ensure processes and implementations are successfully measured (adoption)
Manage PRM systems/tools release process to continuously support new features/ enhancements for all users
Analyze large amounts of data, recognize patterns, trends and organize observations into a clear and useful recommendation or explanation
Manage PRM data configurations, user roles and profile setups to ensure proper security
Manage project scope, drive resolution and keep projects on schedule. Develop and track project action items and issues. Document all necessary items as needed
Identify and communicate project risks. Develop appropriate testing plans to ensure user acceptance, data quality, system integrity, data stewardship and governance
Coordinate the development of training materials, user manuals and other documents as needed to enable successful implementation and turnover of the process or system to the business owners and users
Execute multiple, interdependent end to end projects. This includes identifying PRM project objectives, creating requirements and solution design, managing schedules, tracking project progress, facilitating testing and determining and measuring success criteria
Identify opportunities to automate manual processes and work streams that will benefit from PRM automation
Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485

Worldwide Head of Partner Operations Resume Examples & Samples

Create and deliver on a vision for digital video operations for partners
Deliver continuous selection growth by adding significant new movies and TV shows to the service and ensuring title availability SLAs are met
Collaborate with senior engineering managers and engineers to architect and develop the best technical and operational design and approach, delivering value quickly to customers without sacrificing the long-term
Design, refine and reduce the ongoing costs of content onboarding processes
Manage platform capacity planning, verification exercises, and budgeting
Manage platform security reviews, remediation and verification
Report on status of content operations, platform scalability, and security to executive management and act quickly and decisively to resolve customer-impacting issues
Experience with streaming video and knowledge of the end-to-end digital media pipeline

Director, Partner Operations Resume Examples & Samples

B.S. degree in Business, Communications, Management or similar
6+ years work experience in retail, ecommerce, operations and logistics, technology or project management
Familiarity/Comfort working remotely for HQ in the USA
Experience working in “mature startup” environment with some foundation in policies in procedures but continues to evolve due to business growth and product expansion
Thorough understanding of retail shipping and logistics strategies
Demonstrated Product Management expertise and ability to apply to operations
General understanding of import, export and customs processes
Possesses a high level of initiative
Handles stressful situations and deadline pressures well
Ability to plan and carry out responsibilities with minimal direction and an inherent sense of when escalation is appropriate
Strong analytical, assessment and problem-solving skills

Partner Operations Associate Resume Examples & Samples

Approach driver-partners to promote GrabCar apps to them
Receive inbound telephone calls or conduct outgoing calls to potential partners
Sell/promote Grab-related products/services to generate corporate revenue
Present confidently and drive sales effectively
To effectively meet (and exceed) targets as set by the company
Ad-hoc duties as and when required

Partner Operations Specialist Resume Examples & Samples

Proactively investigate, troubleshoot, and resolve sensitive escalations while communicating to cross-functional partners throughout the process
Assess, quantify, and implement workflow improvements to scale out support
Solicit, organize, and contextualize support and product feedback from partners
Conduct root causes analyses of all escalated requests and collaborate with the cross functional teams to drive continuous improvement to process, policy, product or quality in the interest of improving the partner experience
Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
Please note that some weekend and holiday work will be required on a shift basis
1+ years of experience in online operations, account management, or customer service
1+ years of Excel experience
1 + years of project management experience

Client Partner, Operations Resume Examples & Samples

Strong client facing skills, with proven experience managing large teams and running large global programs and influencing revenue growth
Client relationship experience in the automotive space, with a proven track record of account growth
12+ years of operations leadership experience, preferably in a call center environment
BA/BS or equivalent work experience required; post-graduate degree desired
Possess contract negotiating capabilities to help build potential partnerships; needs to be able to bring staff and key influencers together to work in concert

Director Global Partner Operations Resume Examples & Samples

Responsible for the negotiation of competitive rates for GCO vendor call center services
Responsible for representing Expedia’s customer operations requirements and expectations to external vendors
Establish positive impactful relationships with internal GCO partners like Service Delivery, Finance, Work Force Planning, Line of Business teams, Accounts Payable, Procurement, Legal, EIS and Projects teams; serve as internal educator regarding contractual parameters to drive alignment in operational management
Collaborate with GCO BI to deliver reporting for accurate measurement of billable hours and site productivity as well as optimal invoicing reporting
Examine opportunities to ring fence vs. blend agent pools for efficiency or program differentiation and provide recommendations to change agent skilling and call routing to optimize outcome
Seek feedback from business partners, including external partners, and Service Delivery to improve operations and policies for better delivery against overall business objectives, negotiate changes into the contracts where applicable
Partner with internal Expedia partners, i.e. EIS, Audit and IT, and vendor partners to ensure partner compliance with contractual expectations
Responsible for invoicing end to end, including reporting, training and troubleshooting, cost allocation by brand and point of sale, validation for accuracy, audit and timely payment to vendors

Manager, Partner Operations Resume Examples & Samples

Drive team strategy, goal setting, and overall performance
Provide management guidance and coaching on organizational effectiveness, change management, and conflict resolution
Determine team’s project roadmap and priorities while holding accountable to milestones and delivery deadlines
Monitor and analyze payment method and partner integration health metrics and optimize alert and response tactics to resolve partner issues quickly
Influence external partners effectively in collaboration with Payment and Commerce Partnerships team
Be a company-level expert and advocate for Risk and Payment Operations, coordinating across partner teams including Payments & Commerce Partnerships, Product, Finance, Legal, and Engineering
Become an expert in core risk and support infrastructure, tools, systems, and data
Collaborate across Risk and Payment Operations teams to prioritize product and data requirements which allow new payment methods and partner integrations to scale
5+ years in the payments industry
2+ years managing people

Partner Operations Analyst Resume Examples & Samples

Provide analysis to support channel sales initiatives. This may include new programs, promotions, or program changes for selected markets
Complete impact analyses for all channel operations improvements
Define and implement consistent metrics for tracking channel performance by route to market
Develop expertise in reporting systems by leveraging existing BI tools and contribute to the implementation of new tools / development of new reports
Assist channel teams with reporting and partner analysis needs
Deliver training to channel teams on reporting applications
Interact directly with third party supplier of PRM/CRM application to facilitate functionality enhancements and bug fixes
Review and drive improvements to internal support processes for the channel sales organization
Experience in an enterprise high-tech or software environment with experience in a sales operations, finance, support role for sales or related groups
Experience in PRM/CRM applications at project manager level
A strong, proven, track record of customer interaction and organizational skills
Computer skills including advanced MS Excel, Word and PowerPoint is essential
Strong data analysis skills including typical BI tools (i.e. Tableau)
Candidates must have good phone and written communication skills, as well as the demonstrated ability to work as part of a team
Fluency in English is required. Ideally the candidate has command of a second European language (German, French, Spanish, Dutch)
A Bachelor’s degree or equivalent
LI-GC1

Senior Partner Operations Analyst Resume Examples & Samples

Manage the relationship with key strategic partners from an operational standpoint, triaging problems and fielding feedback on how to improve the current systems and processes
Establish a thorough understanding of all Box processes that impact partners including - but not limited to - partner onboarding, deal registrations, order management, new product introductions, and price changes
Train internal teams and external partners on new channel programs, systems, policies, or initiatives
Support and scale the Referral process from submission through payment
Build and generate reporting and dashboards within the Partner Portal
Own project management on key initiatives that impact the Channel Team and Programs
Travel required up to 20%
5+ years of experience in operations
Minimum 2 years in an externally-facing, customer- or partner-centric role with strong interpersonal and communication skills
Ability to prioritize between short-terms goals and long-term priorities with a proven track record of exercising solid organizational and planning skills
Experience with Salesforce with SFDC Admin certification or knowledge of Zuora a plus
An active team player who takes initiative to not just identify problems but proactively recommend and implement solutions
Ability to adjust to competing demands and priorities and to operate within ambiguous situations and multiple constraints
BA/BS degree

Regional Partner Operations Resume Examples & Samples

Responsibilities that go beyond SOM process management, and is on-going for weekly, or on daily basis
Various Distribution on-boarding process streamlining and management
HP Enterprise Other Business Units (Server, Storage, Software) Distribution process alignment, BU indirect level forecasting, EG indirect accuracy alignment, process streamlining and management
Various EG distribution/T1 partner related project management tasks and responsibilities that requires HPE Aruba APAC channel ops team to collaborate and tracking progress
Various process tracking and weekly status reporting and feeding update to various functional teams in EG
Voyager/CDCP distribution on-boarding, operation support, process management and training
Weekly reporting, forecasting, trending & analytics/analysis relating to each distributor and T1 performance dash boarding on shipment, sell in, sell out, revenue, distribution capacity analysis for linearity, and respective weeks of inventory tracking
Responsible for on-boarding distributors and T1 partners to HPE Aruba Partner Ready for Networking Program, by working with various EG functional teams
Maintaining accurate information in the channel database for sales, shipment, sell in sell out, high touch projects, and SMB/Transaction Business data, and correct contract information
Responsible for supporting unique partner promo, program, content related to all distributors and T1 partners
Responsible for being first line support for any queries from any distribution and T1 partners for daily operations support
Maintenance of detailed documentation published to our distribution partners and internal sales teams. Such as distribution guide and Standard Operating
Procedures, promotion, program details and other information related to the APAC Region
Distribution and T1 Partner Management in Salesforce.com to include the following
Channel account and contact, contract data updating
Distribution and T1 mapping and managing Salesforce partner execution workflow rules, interfacing with IT as needed
Provide training to HPE Aruba channel managers and distributors on anything related to distribution and T1 and can improve their biz performance
Liaising with Marketing partner reward and funding programs for performance tracking
Maintaining distribution and T1 training and certification records
Maintaining contract related agreements and liaise with legal on amendments
Working closely with WW channel teams in the implementation of processes and policies that will drive Global initiatives

Manager of Business Partner Operations Resume Examples & Samples

Role provides leadership support, strategy and guidance to both contracting companies and regional teams which rely on third party contractor support
Provides leadership and direction to contractor partners to ensure that best in class customer experience is achieved on all customer contact activity
Creates and implements standardized policies and procedures that aid in overall strategy of contract labor workforce
Plans and implements appropriate contract workforce to ensure that customer needs are met while being able to demonstrate through actionable data that customer service scores are amongst best in class
Supports regional operational teams in achieving regional objectives which rely on contractor workforce
Implement processes and organizational capability to execute supplier contract and relationship management
Monitor strategic supplier's performance. Manage, with suppliers, design and administer Comcast surveys and other feedback processes
Monitor and improve the quality of the relationship between Comcast and the supplier
Ensure supplier and Comcast are in compliance with contract terms and conditions, commitments, and notifications
Interacts with strategic supplier to ensure that daily operations meet contractual obligations and outcomes
Manage supplier performance audits (regulatory, technical, security, risk, etc.) for the supplier and provide feedback to Comcast leadership team on performance
Provide feedback to the supplier on supplier performances and ensure resolution of escalated issues with the supplier
May be responsible for creating vision, clear direction, and strategy for teams. May establish, manage and coach team to clear objectives and performance expectations

Global Partner Operations Specialist Resume Examples & Samples

Manage daily queue that you are responsible for (internal inquiries, purchase orders, invoices, disbursement etc.), adhering to SLA to ensure excellent partner experience
Onboard new vendors and maintain existing vendors via our internal system
Identify various paperwork problems and solve global payment issues
Maintain communication to global partner team regarding payment process and status
Organize, track and update large amounts of data
Work with team to refine operation processes and procedures
Ad-hoc trouble shooting, reporting and collaborating
1+ year of experience in large-scale sales operation and customer support in a corporate environment
BS/BA degree in Accounting, Finance, Business Administration or a related field
Experience in managing day to day operational tasks
Experience in billing and payment teams at a mid-to-large scale organization
Experience using CRM and financial/accounting software (Salesforce and Oracle preferred)
Ability to adapt to a fast-changing and evolving role
Desire to grow with the team and take on additional responsibilities
Street smarts and willingness to roll up your sleeves and do what's necessary
Passion for working in a lean, fast-paced organization
Multilingual preferred

Partner Operations Specialist Resume Examples & Samples

2+ years of experience in online operations, account management, or project management
A self starter with the ability to be problem solve
Technical and data skills such as Excel and SQL are a plus

Principal Partner Operations Analyst Resume Examples & Samples

Manage the relationship with key strategic partners from an operational standpoint, triaging problems and fielding feedback on how to improve the current systems and business workflow processes
Establish a thorough understanding of all AspenTech processes that impact partners including - but not limited to - partner onboarding, contractual process, deal registration, order management, new product introductions, and price changes
Uses strong communication, negotiation and influencing skills to work with cross-functional teams to build structures around process, governance and deal approvals
Support Channel Sales Leadership in the creation of Quarterly Business Reviews (QBRs), including various operational dashboards and performance metrics. Develop foundational analytics that provide actionable insights on our customers, our partners, and our business operations
Provide support to AspenTech sales leadership in the weekly revenue forecast
Support the implementation of enabling technologies, including CRM, to the Partner sales organization. Assist in the implementation of system enhancements and business process improvement
Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data
Communicate channel programs and business policies throughout AspenTech’s partner network, including internal AspenTech employees
Experience with Business Intelligence tools (SFDC a plus)
Microsoft Excel and Access expertise with experience in creating and using Pivot tables. Organizational skills and change management for working with large quantities of data
8-10 years’ experience in a sales analysis role
Minimum 4 years in an externally-facing, customer- or partner-centric role with strong interpersonal and communication skills
The successful candidate will be self-motivated with the ability to work independently and to serve the diverse needs of the Global Partners organization
Strong written and oral communication skills are imperative
Bachelor's degree Required

Director of Business Execution & Partner Operations Resume Examples & Samples

The above position may have direct reports as needed to ensure effective program management depending on scale, complexity, and available resources. Most resources will be provided through security practices and groups throughout Optiv
Proactive, strategic individual with 7-10 years’ experience in business operations
Successful experience in alliances partner management
Strong strategic partner planning and operation skills
Proven leadership capabilities with ability to lead cross functional teams using strong planning and organizational skills
Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals
Proven track record working successfully with cross-functional & geographically distributed teams
Demonstrated ability to execute against multiple concurrent priorities
Outstanding time management and organizational skills
Ability to develop, coach, and manage other team members
Demonstrated performance as a team player who has the energy to be successful working in a professional, fast pace, competitive environment
Ability to work independently with limited supervision
Ability to travel 20%

Partner Operations Specialist Resume Examples & Samples

2+ Experience in online operations and account management
Experience in regulatory project implementation preferred
Strong analytic and problem solving/process improvement skills
Ability to clearly and succinctly document requirements
Ability to develop strong relationships and personal credibility with stakeholders
Ability to excel in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities
Fluency in reading and writing English and Business level Japanese

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