Partner Operations Manager Resume Samples

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P Veum

Pietro

Veum

9116 Etha Harbor

Phoenix

+1 (555) 747 9269

9116 Etha Harbor

Phoenix

Phone

p +1 (555) 747 9269

Experience Experience

Houston, TX

Partner Operations Manager

Houston, TX

Lindgren, Keebler and Lynch

Houston, TX

Partner Operations Manager

Negotiate contracts and rate cards with partners- develop negotiation strategies and execute to ensure constant cost and quality improvements
Working with the APAC partner management, lead the annual Goals, budgeting and ongoing forecasting processes
Work with PS pre-sales and PS management on new opportunities involving contractor resources
Build the relationships and relentlessly manage the performance of strategic staff augmentation partners
Analyze and track existing reporting; make recommendations on areas of improvement
Work with Professional Services to manage staffing and utilization for contractor resources
Pro-actively help transform the support we providing while increasing performance

Boston, MA

Latam Partner Operations Manager

Boston, MA

Kerluke-Mraz

Boston, MA

Latam Partner Operations Manager

Providing training, and communications regarding changes to operational processes and policies
Cultivating strategic relationships to play an influential role in regional goals, priorities, and integrated partnerships and alignment with Operations
Execute against the Commercial Operations business priorities to deliver results for our organization, our company and our partners
Improve and/or develop internal and external processes that will drive partner performance and remove operational hassles and transformation blockers for our stakeholders
Work with other Partner Operations Managers to deliver end-to-end Operational business value to Microsoft and our Partners
Map the ISV ecosystem, align with developer & sales strategies for recruitment and go-to-market to ensure proper operational support is in place
Identify continuous process improvements and make recommendations on improvements

present

San Francisco, CA

Global Partner Operations Manager

San Francisco, CA

Moen-Doyle

present

San Francisco, CA

Global Partner Operations Manager

present

Defines operational metrics for the team (e.g. workflows, retention rates, partner performance, revenue growth etc.)
Monitors efficiencies for example in reporting, communications and other workflows to ensure increased renewal rates and reduced churn amongst partners
Develops a feedback loop to the team from Channel Partners to understand usage of products, product satisfaction and opportunities to improve the relationships and grow revenues
Works closely with internal stakeholders to ensure Channel Partner organization is getting the best tool possible for making, reporting and growing sales
Assists the Channel Partner Organization with any direct usage sales related matters
Manages the team document repository including templates, presentations and other Channel Partner collateral
Supports CRM initiatives to create a single system of record for partner interactions

Education Education

Bachelor’s Degree in Economics

Baylor University

Bachelor’s Degree in Economics

Skills Skills

Highly analytical with strong quantitative skills and close attention to detail
Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
Advanced Excel skills; ability to use Pivot Tables and build financial models
Highly analytical with strong quantitative skills
Strong PowerPoint skills; able to create concise, attractive, executive-level slides
Strong attention to detail
Ability to be flexible and adaptable in a fast-paced environment
Proven capability in sourcing partnerships to support Apttus professional services delivery teams
Tools: familiarity with spreadsheets, Salesforce.com, Google docs; ability to learn usage of new tools quickly
Demonstrated ability to use quantitative and qualitative data to prioritize and influence work prioritization

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15 Partner Operations Manager resume templates

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Partner Operations Manager Resume Examples & Samples

Serve as an operations consultant, a thought leader, and drive a thorough understanding of Dynamics products and order processing through DPL and VL
Cultivate relationships with the Dynamics Partner and Customer community
Provide exemplary service, ensuring the best customer/partner experience
Identify and implement operational improvements that yield business benefits for Microsoft and our customers/partners
Pro-actively address and simplify complex licensing issues
Bachelor's degree or equivalent work experience in business, operations management, program and/or process management
Demonstrated process/system background and proven capability to rapidly understand, use and drive improvements in new processes/systems
Experience working with a virtual, global organization
Software licensing knowledge; Dynamics or other Microsoft preferred

Partner Operations Manager Resume Examples & Samples

Cultivate strategic relationships to play an influential role in regional goals, priorities, and integrated partnerships with Operations
A minimum of 5 years of demonstrated work experience in an operations environment involving software licensing, account management or customer support
Demonstrated ability to innovate within a business stream, define processes at a regional level
Solid understanding of licensing channels
Demonstrated expertise in Account Management

Senior Partner Operations Manager Resume Examples & Samples

10+ years of related experience
Team management desirable; leadership preferred
Subscriptions or services industry experience desirable, online or otherwise
Customer- or client-facing background required; sales operations background preferred
Ex-professional services background preferred. (e.g. business or technology consulting)
Deep working experience with Chinese business culture required
Fluency in both English and Chinese (oral and written Simplified Chinese) required
Relationship-building, account / client management, or engagement development experience required
Self-driven, highly-motivated, and innovative
Both the passion and the ability to achieve exceptional results, tackle ambiguity, and match a fast-pace of delivery with minimal supervision
Exceptional ability to influence without direct authority
Exceptional virtual or remote teaming skills: facilitation, leadership, administration
Superior analysis, problem resolution, judgment and decision-making skills
Superior project management skills and attention to detail

Partner Operations Manager Resume Examples & Samples

Pro-actively help transform the support we providing while increasing performance
A minimum of 5 years of demonstrated work experience in an operations environment involving account management or customer support
Solid understanding of data analytics and business case development

Latam Partner Operations Manager Resume Examples & Samples

Map the ISV ecosystem, align with developer & sales strategies for recruitment and go-to-market to ensure proper operational support is in place
Lead the transformation of our support model for ISV partners, making data-driven decisions that optimize the partner experience, reduce cost-to-serve and simplify and streamline transactional efficiency and issue resolution
Work with other Partner Operations Managers to deliver end-to-end Operational business value to Microsoft and our Partners
Build a strong network across functions and regions, leveraging and sharing best practices where available
Manage and evolve the experience for ISV partners in LATAM
Execute against the Commercial Operations business priorities to deliver results for our organization, our company and our partners
Cultivating strategic relationships to play an influential role in regional goals, priorities, and integrated partnerships and alignment with Operations
Providing training, and communications regarding changes to operational processes and policies
Improve and/or develop internal and external processes that will drive partner performance and remove operational hassles and transformation blockers for our stakeholders
May require global and-or regional travel
Requires support of our monthly and quarterly fiscal period ends, going to midnight several days per month, sometimes requires weekend or holiday work
A minimum of 5 years of related experience in leading cross functional teams, engaging with partner & field audiences and leading process/program transformation
Fluency in either Spanish or Portuguese desired. Fluency in both a major plus
Outstanding analytical and problem solving skills
Ability to attract, develop and motivate a high-performing, highly experienced team
Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
Demonstrated ability to innovate within a business stream, define processes at a global level and manage projects, budgets and timelines
Solid understanding of readiness, enablement and communications
Strong background in customer service
Ability to develop and implement creative solutions and influence others in their adoption
Outstanding verbal, written, presentation and interpersonal skills
Demonstrated excellence in cultivating and managing business relationships at the executive level
Demonstrated excellence in thought leadership and execution management; ability to influence without authority
Previous experience in online and cloud services
Previous experience managing programs and/or supporting partners and/or customers in a direct, eCommerce business preferably in growing, competitive areas
Previous experience working with small to medium sized businesses and an ability to engage with and understand their holistic business needs
Experience in working with developers and a solid understanding of product management and go-to-market strategies are desirable

Partner Operations Manager Resume Examples & Samples

Work with the Partner Alliance team to source, evaluate and onboard new staff augmentation partners based on delivery capability in domain, vertical, and geography
Negotiate contracts and rate cards with partners- develop negotiation strategies and execute to ensure constant cost and quality improvements
Continuous review and measurement of partner resource skill level and project performance to ensure success with customers and partners
Work with Professional Services to manage staffing and utilization for contractor resources
Increase the pool of Apttus certified contractor resources (onshore, offshore, and nearshore)
Manage and scale the pool of Apttus certified contractor resources in alignment with Professional Services headcount and staffing plans
Perform Quarterly Business Reviews with each staff augmentation partner
Report to PS management team on financial metrics for contractor resources
Build the relationships and relentlessly manage the performance of strategic staff augmentation partners
Manage an onboarding and enablement program for Apttus contractor partners
Enhance partner enablement programs to ensure partner is fully trained and up-to-date on all new product releases and implementation guidelines
Work with PS pre-sales and PS management on new opportunities involving contractor resources
Minimum 10 years in enterprise software with significant implementation experience using GSI and smaller specialized integration partners
Minimum 5 years experience in successfully managing staff augmentation resources in a rapidly growing enterprise software company
Experience defining and operationalizing a vendor management or staff augmentation function
Experience in negotiating rates and prices with partners
Proven capability in sourcing partnerships to support Apttus professional services delivery teams
Demonstrated experience in negotiating MSAs, Sub-contractor and Statements of Work (SOWs)
Highly analytical: Ability to frame problems and identify solutions by breaking down complex issues and processes into their component parts. Finds and illuminates patters spanning different functions and anticipates issues
Degree in Economics, Finance and MBA highly desired
Strong communication and presentation skills. Comfort with analyzing, synthesizing and presenting data

Partner Operations Manager Resume Examples & Samples

BA/BS required, preferably in finance or related field
8+ years experience, mainly in pricing, strategy, consulting, or other highly analytical
Highly analytical with strong quantitative skills
Advanced Excel skills; ability to use Pivot Tables and build financial models
Strong PowerPoint skills; able to create concise, attractive, executive-level slides
Incisive sense of commercial acumen with a "big picture" outlook
Excellent communications skills; summarizes complex concepts in an accessible manner
Inquisitive, questioning mindset with close attention to detail; leaves no stone unturned and
Team player with high level of emotional maturity; able to be diplomatic and work effectively
Dedicated to continuous improvement in all functions
Ability to multi-task and perform in a high-paced and fluid environment
Ability to work with a sense of urgency and minimal supervision
Ability to proactively identify problems and generate plan to solve them

Partner Operations Manager Resume Examples & Samples

5+ years experience, in deal desk/catalog management, consulting, or other highly analytical role
BA/BS required, preferably in finance, business, or related field
Deep knowledge of Salesforce CRM required
Strong executive communication and PowerPoint skills; track record of presenting to and/or working with senior business leaders; able to create concise, attractive, executive-level slides
Ability to consistently manage a high volumes of cases
Highly analytical with strong quantitative skills and close attention to detail
Experience leading on project work related to deployment of technical functionality
Experience working cross functionally with business partners to drive an initiative to completion
Previous Sales Operations experience a plus
Experience with reseller / channel business a plus
Extremely reliable, punctual and conscientious
Excellent people skills and drive to get things done

Partner Operations Manager Resume Examples & Samples

Resolve operational issues impacting our MVNO and/or their customers by pulling reports, analyzing data, determining root cause, and working with the Wholesale Team, our Partners and other T-Mobile functional departments, e.g. IT (AS Retail Activations, billing, mediations), Engineering (IREG, NOC), Customer Care (Tier II and III), Revenue Accounting, Numbers Management, Law Enforcement, and Fraud
Assess operational impacts of upcoming changes to policy, procedure, process, product and/or services, including creating operational business requirements and participating in business acceptance testing for projects/initiatives, i.e. UAT and/or validation testing. Communicate to partners appropriately
Execute and/or monitor assigned processes and procedures which include tracking, reporting, documenting and communicating the performance of day-to-day operational processes and production issues to partners and internal stakeholders
Identify process improvements and re-engineering opportunities, and collaborate with Product Development teams and/or technical teams to develop solutions
Monitor ticket resolution processes and ensure established SLAs are met. Understand and manage priorities based on impacts, resolve issues in a timely manner, set clear expectations, meet commitments, follow up on open action items and escalate appropriately
Also responsible for other Duties/Projects as assigned by business management as needed
At least 18 years of age
Pre-employment background screen
LI-RD-AR1

Partner Operations Manager, MBS Resume Examples & Samples

Enable sales and revenue growth through new operational business models
Ensure customer/partner readiness for the deployment of complex operations programs
Effectively represent the voice of the customer across multiple departments within Microsoft
Demonstrated Project Management experience
Past work experience directly related to CRM / CRMOL or in an online services environment
Experience working in an incubation or start up environment

Partner Operations Manager Resume Examples & Samples

Fluency of English and Spanish
5+ years of demonstrated work experience in an operations environment involving licensing or account management
MBA
Demonstrated excellence in thought leadership and execution management; ability to influence without authority Solid understanding of licensing channels
Demonstrated expertise in account management
Must be highly self-motivated and able to work effectively with virtual teams of diverse background MSOPS:CO

Partner Operations Manager Resume Examples & Samples

Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions across APAC
Working with the APAC partner management, lead the annual Goals, budgeting and ongoing forecasting processes
Lead the modeling and development of recommendations for partner coverage/capacity/competency planning aligned with targeted customer segmentation/verticals
For more information on Amazon Web Services, please visit Amazon Web Services**
Significant experience in a senior leadership role in Finance, Sales/Marketing Operations, Business Development, or other related fields
Proven experience with the development and implementation of systems/tool utilized for CRM, variable compensation, revenue reporting, forecasting
Strong written and verbal communication skills, with a track record of presenting to senior management

Service Partner Operations Manager Resume Examples & Samples

3-5 years managing warehouse or third party logistics provider
Ability to communicate effectively among various levels of management
Proficient with MS Office applications
Bachelor's degree preferred. High School Diploma required

Partner Operations Manager Resume Examples & Samples

Collaborate with cross-functional teams to facilitate partner growth and milestone achievement
Effectively prioritize and escalate partner activities as required
Integrating partner needs into the Marketo infrastructure and ecosystem
Support the Referral Process - From partner input to SFDC reporting to payout
Ensure Deal Registration process is defined and understood
Partner Marketing Leads Process and POR reporting
Develop a process to for Cross Sell/Up Sell and Renewal Partner are tracked in SFDC
Implementation tagging and reporting
Quarterly reporting to various groups
Partner Marketing Oppty tracking, as well as Sandbox provisioning from SFDC
Minimum 4 years of experience in consulting, technology, or operations
Experience in working with SFDC, GainSight, Excel, and PowerPoint
Very strong Project Manager skills
Excellent analytical skills
Ability to multitask and manage many projects at one time
Exceptional written and verbal communication capabilities
Ability to communicate effectively with diverse people and individuals at various levels within the organization
Superior detail orientation skills
BA / BS degree or equivalent work experience

Partner Operations Manager Resume Examples & Samples

Streamline partner onboarding processes and ensure that agreements can be properly executed
Determine and use best practices & harmonize terms and operations across partnerships
Define success criteria for new partnerships and drive regular retro meetings to determine if these criteria are being met
Act as the main liaison between the Alliance and Finance/Ops teams to ensure timely partner payment or collection
Help create quotes for Alliance-led programs
At least 5 years of related experience
Bachelor’s degree in Business Administration or related field
Program management: proven program management skills; expertise with maintaining and tracking dashboards; proven experience creating and driving processes
Interpersonal skills: strong communication and relationship building skills; ability to work in a highly flexible, fast-paced and cross-functional environment; ability to navigate in unsettled environments, ability to wear many hats and excel in many areas; ability to succinctly organize information and communicate in a consumable format
Tools: familiarity with spreadsheets, Salesforce.com, Google docs; ability to learn usage of new tools quickly

Global Partner Operations Manager Resume Examples & Samples

Supports the Channel Partner organization globally (Amer, Emea, Asia) to deliver to an agreed strategy, targets and on-going incentives
Acts as a central point of information across the team; Serves as a resource for the Channel Partners team to understand content/product offerings, business policies, promotions, incentives and procedures for all Channel Partner related issues. Keeps the Channel Partner team informed on company wide initiatives on partnerships
Works closely with internal stakeholders to ensure Channel Partner organization is getting the best tool possible for making, reporting and growing sales
Monitors efficiencies for example in reporting, communications and other workflows to ensure increased renewal rates and reduced churn amongst partners
Drives new business growth through greater advocacy and reference-ability (i.e. via case studies, training, webinars etc.)
Develops a feedback loop to the team from Channel Partners to understand usage of products, product satisfaction and opportunities to improve the relationships and grow revenues
Captures and shares both partner and industry best practice
Defines operational metrics for the team (e.g. workflows, retention rates, partner performance, revenue growth etc.)
Supports the Channel Partner organization with active investigation of data available for insights and delivers actionable suggestions or improvements to the day to day of the team
Supports CRM initiatives to create a single system of record for partner interactions
Assists the Channel Partner Organization with any direct usage sales related matters
Manages the team document repository including templates, presentations and other Channel Partner collateral
Acts as a first, central point of information for inbound enquiries bringing in others as necessary
Inspires a culture of partner success across the company
Analytical and process-oriented mind-set, ability to manage competing priorities, balance operational requirements with sales priorities
Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings
Must possess prior knowledge of licensing of rights managed content both for editorial and commercial uses, pricing, 3rd party rights and the general media landscape
Ability to identify and document processes and workflows to support the team and wider organization
Understanding of commercial, editorial and technical issues across the business
Capable of working across both direct and virtual teams
Experience of working and being successful in a matrix environment
Deep understanding of value drivers in recurring revenue business models and pricing structures in the news media market

Energy Partner Operations Manager Services Resume Examples & Samples

Complete design of Power System – related to Distribution & Transmission
Protection & Automation – Design & Implementation with trouble shooting
System Testing and Commissioning
Preventive Maintenance of Customer Power Systems
Emergency Maintenance of MV/LV (Medium Voltage/Low Voltage) equipment’s
Exposure to utility level power system design, distribution & transmission
Experience in protection Schemes design, grading, implementation and testing
Energy Regulatory Commission (ERC) qualification & certification will be an added advantage for utility business
Experience in Power System at MV/LV (Medium Voltage/Low Voltage) with testing and Commissioning
University Degree – Electrical Engineering
Be a registered member of EBK (Engineers Board of Kenya)
Minimum 4-5 years’ experience in the relevant field
OEM (Original Equipment Manufacturer) trainings and certifications on Areva, Schneider Electric Equipment and solutions

Partner Operations Manager Resume Examples & Samples

3+ years’ experience in calling on Business Development officers at the headquarter/regional level, along with wireless experience
3+ years selling or managing national accounts
Excellent understanding of financial and business metrics
Experience working or has worked for a major wireless carrier or CE manufacturer
Proficient MS Office Skills

Applecare Partner Operations Manager Resume Examples & Samples

Minimum 7 years work experience in large-scale contact center environment including technical support and / or customer service management across phone, chat and email channels. To include minimum of 2 years direct people management experience
Strong working knowledge of OSV contracts and negotiation principles
Good understanding of cost and financial accounting principles
Ability to interpret complex business information and perform data analysis
COPC Registered Coordination Certification preferred

Partner Operations Manager Resume Examples & Samples

Experience working in mission-critical, operations support environment with a proven ability to operate effectively in high pressure situations and successfully handle multiple competing priorities
Ability to interact with other teams to diagnose and solve problems·
Experience driving large, cross-organization initiatives with a strong sense of ownership, urgency, and bias for action and willingness to roll-up your sleeves
Leadership experience within a high growth tech company
Strong verbal and written communication skills, which will be key in driving partner communication
Prioritize well and communicate clearly across all levels of the organization
Demonstrated bias for action with strengths in problem solving, issue-resolution, ability to work in a deadline driven work environment, attention to detail, and ability to multitask
Demonstrated ability to use quantitative and qualitative data to prioritize and influence work prioritization