Hotel Operations Resume Samples

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O Hintz

Ottilie

Hintz

34957 Madison Centers

Dallas

+1 (555) 170 9748

34957 Madison Centers

Dallas

Phone

p +1 (555) 170 9748

Experience Experience

Detroit, MI

VP Hotel Operations

Detroit, MI

Muller LLC

Detroit, MI

VP Hotel Operations

Ultimately responsible for ensuring that all hotel operations are carried out professionally, to SBCOS and brand standards, and the highest level of services while maintaining the financial impact of such decisions and operations
Ensures that all assigned assets are properly maintained and protected and that life safety programs, PCI Compliance, and OSHA standards and practices are being enforced and followed
Ensures responsible financial management of assigned hotels at all times. In partnership with leadership team, develop annual budgets to accurately forecast financial performance and to deliver financial results in accordance with those budgets
Drives guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of Brand and Company training programs and initiating corrective action as necessary
Works collaboratively with corporate support departments, and owners to build relationships and ensure effective, proactive communication with ownership representatives at all times
Oversees implementation of sales, revenue management and marketing programs in order to achieve and exceed established RevPAR goals
Critically analyzes all metrics (including but not limited to financial reports, GSS, STR, Quality Assurance Inspections, Financial Audits, Associate Opinion Surveys, Employee Turnover), assessing actual performance to defined benchmarks, identifying variances and initiating corrective action

Los Angeles, CA

Director Hotel Operations

Los Angeles, CA

Thompson, Reinger and Emmerich

Los Angeles, CA

Director Hotel Operations

Aligns property Directors and Vice Presidents of Hotel with a high level MGM Resorts vision for quality, fiscal performance, and superior guest service delivery for existing and future properties
Provides leadership and resources to properties for the successful execution of the strategic goals in a complex environment
Leverages company subject matter experts for establishing and implementing key operational programs
Develops and maintains hotel operating policies, procedures and standards for each brand
Provides strategic input on operational issues that affect the organization as a whole. i.e., labor contracts, guest service issues, strategic continuous improvement opportunities, evaluation of potential alliances or partnerships, enterprise wide purchasing opportunities, etc
Facilitates and drives enterprise operations talent development and talent management initiatives to maximize bench strength, improve retention, and enhance career development for high performers
Participates in hiring process and provides recommendations for key operations leadership positions

present

Chicago, IL

Executive Director Hotel Operations

Chicago, IL

Dach Group

present

Chicago, IL

Executive Director Hotel Operations

present

Work closely with department supervisors / managers to identify / resolve inefficient operations
Promote and develop team oriented philosophy, stressing the importance for providing unparalleled commitment to excellence in service
Continuously evaluate staffing levels in accordance with business demand, providing recommendations for adjustments wherever possible
Provide input and execute strategic plan consistent with the strategic vision of the division and the property
Prepare monthly / annual departmental budget / forecast and provide supporting documentation to senior management’s review, when necessary
Develops guest service measurement standards to identify operational inefficiencies or areas of improvement
Develops and implements strategic plan and vision for the division consistent with Mandalay Bay Resort & Casino’s strategic vision

Education Education

Bachelor’s Degree in Business Administration

University of California, Irvine

Bachelor’s Degree in Business Administration

Skills Skills

At least 3 years in hotel operations and/or food and beverage managerial experience in a major hotel resort complex
Ability to work in a fast-paced, busy, and somewhat stressful environment, maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines
Ability to travel off-property and represent the company
Excellent verbal communication skills, outstanding writing, and public relations skills
Strong leadership qualities, sound judgment and superior decision-making and problem-solving skills, ability to perform a myriad of duties with diligence and attention to detail
Understanding of the legal ramifications and implication of various employee and guest actions, both in a bargaining and non-bargaining unit environment
Technical knowledge of hotel, food and beverage property management systems, technical knowledge of yield management system, and excellent working knowledge of Excel, Word, Outlook and Power Point
Ability to lead and mentor a team
Excellent customer service skills
Professional appearance and demeanor

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Hotel Operations Interns Resume Examples & Samples

Be proactive with Guests to answer questions and be flexible in handling Guest situations
Everyone plays the role of custodian to keep front stage area and back stage area clean
A team player and able to handle problem individually

Franchised Director of Hotel Operations Resume Examples & Samples

Managing associates in a upper luxury brand in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate
Accountable for reviewing and implementing processes for the Brand BSA audit,
Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations
Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets
Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values
Ensure prompt and appropriate response to conflict management
Evaluate and support proper staffing levels and positions to ensure the success of the hotel
Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies
Ensure consistent and stabilized systems and processes for the customers
Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies
Implement succession planning within each direct report to provide new opportunities as associates develop
Look for more efficient and effective ways to provide services to our hotels and owners. Leverage technology and third parties where appropriate
May assume the responsibilities of the General Manager in his/her absence
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested
Travel to attend corporate training, meetings and other event(s) as deemed necessary
Mobility -must be able to accomplish any task required of associates within assigned departments
Driving required as necessary

Director, Hotel Operations Rooms Resume Examples & Samples

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Responds to and handles guest problems and complaints in addition to analyzing service issues and identifies trends

Franchised Director of Hotel Operations Resume Examples & Samples

Maintains open channels of positive communications for all levels (line employees through General Manager) and monitors employee relations
Conducts weekly Ops Meeting
Maintains MOD program
Maintains Positive, cooperative relations with F/B dept, working with F/B Manager to continually refine and improve offerings
Establishes and maintains positive civic, community, governmental and local business contacts
Aids in establishing a positive relationship between Hotels and the property owners
Ensure all required licenses, permits, contracts, insurance inspections, are in proper order, with the assistance of legal counsel and Controller
Ensure the prompt and proper submission of all corporate, divisional and governmental reports required
Survey and perform property inspections on a daily basis by visually identifying areas of the Hotel for needed improvements such as guest rooms, public areas and restaurants
Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting
Ability to listen effectively and to speak English clearly
Hearing and visual ability to observe performance and detect signs of emergency situations and respond with proper action
Ability to read and communicate verbally and in writing and prepare complex occupancy reports

Administrative Assistant Hotel Operations Resume Examples & Samples

Key Responsibilities
1 year of administrative assistant experience preferred
Must be able to accurately type 35-45 wpm & have the ability to read, interpret, write and evaluate reports in written, oral, diagram or schedule form
Strong knowledge of LMS, Microsoft Word, PowerPoint, Outlook & Excel
Must have excellent communication & phone skills
Maintain confidentiality of sensitive information and establish/maintain effective working relationships with staff

Director of Hotel Operations Resume Examples & Samples

Sales experience required
Thorough knowledge of Front Desk, PBX, Concierge, Valet, and Bell Desk operations
General knowledge of Housekeeping, Transportation, Laundry, Wardrobe, Garage, and Gift Shop operations
Ability to work with Marketing, Player Development, and Advertising functions in developing, implementing, and meeting established financial goals
Proven ability to hire and motivate all levels of team members

Director of Hotel Operations Resume Examples & Samples

Demonstrates and zealously drives guest satisfaction for the brand’s target customer
Identify cost saving opportunities throughout operations to drive profitability
Leads the Vancouver Marriott Pinnacle Hotel to be #1 amongst all Marriott brands in the Western Canadian region

Director of Hotel Operations Resume Examples & Samples

Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction
Experience working in a hotel/condo/residential environment
Luxury experience
Pre-Opening experience
Bachelor's Degree or higher

VP Hotel Operations Resume Examples & Samples

Ultimately responsible for ensuring that all hotel operations are carried out professionally, to SBCOS and brand standards, and the highest level of services while maintaining the financial impact of such decisions and operations
Acts as a senior leader to hotel teams. Must be dynamic, experienced and motivated mentor to property General Managers and their management teams, as well as ensuring their hotels are continually in line with and carrying out the strategic goals and direction of the organization
Sets short-term and long range goals in tandem with Executive Team and GM's to aid and achieve each property’s defined performance metrics
Works collaboratively with corporate support departments, and owners to build relationships and ensure effective, proactive communication with ownership representatives at all times
Critically analyzes all metrics (including but not limited to financial reports, GSS, STR, Quality Assurance Inspections, Financial Audits, Associate Opinion Surveys, Employee Turnover), assessing actual performance to defined benchmarks, identifying variances and initiating corrective action
Champion of SBCOS Standard Operations Procedures and policies are followed in compliance with company, Local, State and Federal Labor Law Compliance
Ensures that all assigned assets are properly maintained and protected and that life safety programs, PCI Compliance, and OSHA standards and practices are being enforced and followed
Bachelor’s degree in a related field from an accredited university/college plus at least eight (8) years of related experience in branded hotels is required
Direct hotel Operations Management 8 years
Experience working with both branded hotels is required
Excellent Leadership Skills
Must be an excellent communicator and able to identify mark trends and adjust business strategy accordingly

Japanese Speaking Hotel Lodging Operations Resume Examples & Samples

The ability to speak conversationally in Japanese is REQUIRED for these positions
Valet roles require a valid Driver License and no moving violations in the past 12 months
Previous experience in a Front Desk, Call Center or similar role for Front Office & PBX positions
Recreation Host/Hostesses must be able to carry up to 15-20 lbs. and handle weight up to 50+ lbs
Demonstrated excellent Guest Service and service recovery abilities
Ability to anticipate Guests needs and act accordingly
Adept at troubleshooting and ability to own and calmly handle difficult situations
Speed, accuracy and efficiency are required and ability to work well under pressure
Must have enthusiasm and possess excellent guest service skills
Previous experience in a fast paced high volume environment
Must be detail oriented and able to multi task
Previous Hotel Front Office experience with an understanding of Hotel Guest Service Operations roles
Previous Bell Services/Valet experience in a hotel environment
Previous experience in a Spa or similar environment
Previous experience in a Merchandise location or similar environment

VP Hotel Operations Resume Examples & Samples

Directs and manages all functions performed within the Hotel Division operation
Develops and implements strategic plan and vision for the Hotel Division with alignment to Property and Company strategic plans
Provides leadership in the development and monitoring of fiscal budgets and strategies to produce both short-term and long-term profitability
Provides leadership and direction in the development, execution, and measurement of guest service standards within the Hotel Division consistent with the company’s SHOW service standards
Develops a culture that promotes effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, employee satisfaction, inclusion and diversity
Works closely with supervisory/managerial staff to develop overall skills/growth (bench strength). Promoted and develops team orientated philosophy, stressing the importance for providing unparalleled commitment to SHOW service
Directs the research, development, evaluation, and implementation of new products consistent with continuous improvement standards for services, technology, and processes to ensure Hotel Division’s competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment
Works closely with department management to ensure the establishment of sound operational business practices that produce positive methods which ensure all projects/assignments produce quality results, remain within budgetary constraints, and meet targeted deadlines
Monitors and reports financial gain/loss as part of the Daily Operating Report
Provides oversight for cost proposals and cost estimates for equipment, systems, and procedural changes as needed
Ensures regulatory compliance through established policies, procedures and audits
Maintains effective communications with all subordinates
Conducts staff meetings on a regular basis to review department progress on projects and assignments
Establishes the parameters that empower managers/supervisors with the authority to accomplish the duties of their assigned positions
Performs other management duties as required
Bachelor’s Degree in Hotel Administration or related field, or equivalent work experience
At least 10 years previous hotel management experience at a major hotel/casino, resort or similar environment
In-depth knowledge of all disciplines within the Hotel Division including regulatory standards and compliance
Strong ability to analyze and decipher statistical data
Understanding of Hotel Operations technology
In depth knowledge of all job descriptions, roles, and responsibilities
Proactive management style with the proven ability to

Senior Hotel Operations Analyst Resume Examples & Samples

B.S. Degree or equivalent in Hospitality or Business related field preferred
A minimum of two (2) years experience in hotel operations, preferably in analytical capacity preferred
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
Excellent PC and spreadsheet skills
Strong organizational skills. Detail oriented, innovative, flexible, thorough, task oriented, can work independently with minimal direction
Must be flexible, able to handle multiple tasks, and establish priorities effectively
Must be able to access all areas of the casino as part of the requirements to perform duties as listed above

Director Hotel & F&B Operations Resume Examples & Samples

Provide input and execute strategic plan consistent with the strategic vision of the division and the property
Participate in the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality / gaming environment
Direct Human Resources responsibilities including creating a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements
Ensure adherence to customer service standards within established departmental policies and procedures
Evaluate and correct / modify systems and structures which create problems or impede commitment to excellence in service
Work closely with supervisory / managerial staff to develop overall skills / growth
Promote and develop team oriented philosophy, stressing the importance for providing unparalleled commitment to excellence in service
Closely monitor occupancy, rates, and demand forecasts, making recommendations concerning current and future rates
Inform General Manager of any issues / concerns, which may adversely affect the operation
Stay current, knowledgeable and abreast of the latest in industry equipment, technology and techniques
Research and analyze existing data and trends, and take action to reduce costs and increase hotel and food and beverage revenues whenever possible
Develop short and long-range departmental objectives
Monitor, document and notify the General Manager of any problems which may impact or jeopardize the achievement of current and future departmental objectives
At least seven (7) years of relevant work experience
Bachelor Degree in Hospitality Administration or Business Management or equivalent education and experience
At least 3 years in hotel operations and/or food and beverage managerial experience in a major hotel resort complex
Ability to work in a fast-paced, busy, and somewhat stressful environment, maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines
Ability to travel off-property and represent the company
Excellent verbal communication skills, outstanding writing, and public relations skills
Strong leadership qualities, sound judgment and superior decision-making and problem-solving skills, ability to perform a myriad of duties with diligence and attention to detail
Understanding of the legal ramifications and implication of various employee and guest actions, both in a bargaining and non-bargaining unit environment
Technical knowledge of hotel, food and beverage property management systems, technical knowledge of yield management system, and excellent working knowledge of Excel, Word, Outlook and Power Point
Interpersonal skills to effectively communicate with all business contacts
Ability to effectively communicate in English, in both oral and written forms

Executive Director Hotel Operations Resume Examples & Samples

Develops and implements strategic plan and vision for the division consistent with Mandalay Bay Resort & Casino’s strategic vision
Provides leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both Short-term and long-term profitability for Mandalay Bay Resort & Casino
Provides leadership and direction in the development, execution and measurement of guest service standards consistent with the company’s SHOW service standards
Directs the research, development, evaluation and implementation of new products, services, technology and processes to ensure Mandalay Bay Resort & Casino’s competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment
Provides leadership for the division’s Human Resources responsibilities to include
Bachelor’s Degree in Hotel Administration, Business Management or other equivalent field
5+ years previous experience in hotel operations management at a major resort complex
Previous operations experience in a high volume and fast paced environment

Executive Director Hotel Operations Resume Examples & Samples

Provide input and direction in the development and monitoring of fiscal budgets, division operations and marketing strategies to produce both short term and long-term profitability for the property
Provide input and execute the development, implementation, and measurement of guest service standards consistent with the company’s core service standards and brand attributes
Respond to customer service interactions in a professional and timely manner, achieving positive guest / problem resolution
Prepare monthly / annual departmental budget / forecast and provide supporting documentation to senior management’s review, when necessary
Monitor departmental expenditures; prepare justification for budget variations and projected increases for new projects
Work closely with Hotel Revenue and implement necessary rate changes to maximize hotel revenues
Participate in developing marketing strategies to increase volume and market share; investigate potential opportunities for incremental revenue whenever possible
Work closely with department supervisors / managers to identify / resolve inefficient operations
Inform Vice President of Hotel Operations of any issues / concerns, which may adversely affect the operation
Research and analyze existing data and trends, and take action to reduce costs and increase hotel revenues whenever possible
Monitor, document and notify the Vice President of Hotel Operations of any problems which may impact or jeopardize the achievement of current and future departmental objectives
Continuously evaluate staffing levels in accordance with business demand, providing recommendations for adjustments wherever possible
Bachelor’s Degree in Hospitality Administration or Business Management required
Five or more years in hotel operations managerial experience in a major hotel resort complex required

Executive Director Hotel Operations Resume Examples & Samples

Provides operational direction to the hotel guest service departments, including managing third-party business relationships with relevant Front Office business partners
Develops standards for service recovery and may be involved in escalated issues or special requests to expedite the resolution of problems and ensure customer satisfaction
Develops guest service measurement standards to identify operational inefficiencies or areas of improvement
Oversees and approves hotel rate changes as appropriate, based on hotel occupancy, market mix, demand forecasts, trends, etc
Provides leadership and direction in the development, execution and measurement of policies and guest service standards consistent with the company’s SHOW service standards to increase the quality of service
Provides leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short-term and long-term profitability
Delegate projects and tasks to subordinates consistent with departmental and company policies
Maintains effective communications with all team members. Conducts staff meetings on a regular basis to review departmental progress on projects and assignments. Establishes the parameters that empower managers/supervisors with the authority to accomplish the duties of their assigned positions
Develop succession plans for departmental leadership, frequently reviewing career objectives, leadership strengths, identifying personal constraints for improvement and career obstacles in an effort to cultivate future leaders for MGM Resorts International
Ensure all policies, procedures and gaming regulations are adhered to and consistently followed
Manage Human Resources responsibilities for assigned department that creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
Advanced knowledge of Property Management System and AAA Five Diamond Standards
Bachelor’s Degree in Hotel Administration or related field
8 years of Hotel Management experience, or equivalent combination of education and experience
Advanced knowledge of AAA Five Diamond Standards

RVP Select Hotel Operations Resume Examples & Samples

Operating the hotels optimally, as measured by the following key performance indicators
Provide the VP Select Hotel Operations, Americas with insights and market intelligence to help shape strategy and tactics in all areas
When necessary, involved in high-level associate and guest relations issues including service recovery and communication
Monitors the progress of Strategic Priorities and support the General Managers to address underperforming areas as needed
Serve as liaison between General Managers, 3rd party management companies and Owners in business review meetings and owner relations in collaboration with colleagues at Hyatt in the areas of Sales, Field Marketing and Revenue Management
Involvement and oversight in the Property Improvement Plan execution, where applicable
Responsible for the successful opening of new hotels
Visits hotels on a periodic basis to meet with General Managers, hotel leadership team, hotel colleagues, owners & asset managers
Supports and fosters an environment of creativity and innovation aligned with our brand standards and initiatives
Ensures hotel leaders are driving increased levels of technology use (GEM, Colleague Advantage, Reimagining Check In, etc.) to positively impact NPS and supporting metrics
Ensures that the hotels are a true and authentic representation of the relevant brand image as defined by the Hyatt Brand Lens
Involved and chair Focused Improvement Plan meetings (Stage 1 and Stage 2)
Conduct Purpose and START presentations with all new GM’s, management companies, owners and asset managers at the host hotel
Attend new owner orientation to interact with the new colleagues in our brands
Ongoing calls with hotels and regionally as appropriate
Handling, facilitating and coordinating requests/issues that surface with our Franchisee community, which need attention and successful resolution
Owner Relations
5 years hospitality experience in a leadership position
Prefer applicant with experience in the operation of Select hotels
Intermediate to Advanced proficiency in Word, Excel, Powerpoint

Director Hotel Operations Resume Examples & Samples

Bachelor’s degree or equivalent education and experience
Seven (7) years of leadership in hotel operations management experience
Excellent customer service and interpersonal skills

Manager Hotel Operations Resume Examples & Samples

Assists with developing detailed operating concepts, requirements, and expectations for new hotels based on established service standards, policies, and procedures
Assists with establishing operating policies, procedures, and standards for MGM Hotel Operations to provide continuity of service levels and expectations
Partners with Director Hotel Operations to optimize profitability across the company through delivery of guest service standards, labor efficiencies, operational best practices, and employee development
Provides strategic input on operational issues that affect the organization as a whole. i.e., labor contracts, guest service issues, strategic continuous improvement opportunities, evaluation of potential alliances or partnerships, enterprise wide purchasing opportunities, etc
Determines operating requirements, specify operating consumables and supplies, review FF&E specifications and creates service expectations for properties under design and development
Liaise with property’s division heads to support operations in existing hotels and to ensure consistent operations, address issues, and identify strategic planning considerations
Conducts on-site training of employees for opening hotels to ensure service expectations are achieved and consistent
Helps to facilitate training programs for hotel operations employees consistent with MGM Resorts International Operations policies, procedures, and standards
Partners with Director Hotel Operations to create and implement measurements for guest service standards, guest satisfaction surveys, and financial performance information to assist in the refinement and continuous improvement of guest experiences
Develops and maintains workflow planning across all hotel strategy initiatives
Manages workflow to help ensure teams are adequately resourced and are able to meet overlapping timelines
Works closely with property hotel operations, strategic initiatives, hotel strategy, enterprise analytics, and other functional areas throughout the organization
Partners with hotel leadership team and business operators to assist in developing planning processes for property and divisional projects to ensure alignment on strategic goals and tactics, financial objectives, and organizational priorities
Facilitates collaboration between departments/divisions and their leadership teams throughout project lifecycles
Collaborates with company subject matter experts to gain key insights, comments, and direction to ensure development projects deliver highly functional units
Develops relationships with and provide constant and consistent communications to ownership, corporate teams and properties
Shares best practices and lessons learned to promote continuous process improvement
At least 5 years of experience or practical training in multiple areas such as Front Desk, Housekeeping, EVS, Guest Services, PBX and Bell/Door

Director of Hotel Operations Resume Examples & Samples

Plan, develop and direct the staffing, supervision and training of all personnel within Hotel Operations
Develop and administer appropriate hotel area budgets and produce forecasts
Manage payroll and control other expenses to encourage profitable results while maintaining departmental effectiveness
Maintain a high level of service and correct operation procedures
Ensure staffing requirements are adhered to
Supervise, plan and direct daily activities of managers
Ensure all employees comply with all rules, regulations and procedures
Ensure all incidents are reported accurately and in detail
Ensure a safe working environment for all employees
Conduct performance reviews on all managers annually
Plan departmental meetings and promote teamwork
Ensure all disciplinary action is administered
Coordinate activities and correct problems with departments
Conduct periodic roundtables with departmental personnel in order to receive feedback on effectiveness of operations
Responsible for promoting positive Guest relations and resolving guest complaints
Responsible for compliance with all regulatory requirements within areas of responsibility
Maintain positive, hospitable relations with both internal and external guests
Perform other job related duties as may be assigned