Product Support Associate Resume Samples

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R McKenzie

Rahul

McKenzie

59372 Kreiger Run

Los Angeles

+1 (555) 281 1254

59372 Kreiger Run

Los Angeles

Phone

p +1 (555) 281 1254

Experience Experience

Phoenix, AZ

Product Support Associate

Phoenix, AZ

Baumbach and Sons

Phoenix, AZ

Product Support Associate

Working collaboratively to provide solutions to customers
Recommend known technical solutions and develop workarounds for corrective action
Manage cases/tickets according to established departmental practices
Work with Senior Thomson Reuters staff to provide outstanding customer service
Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support
Perform specialized tasks as trained in an independent fashion, requiring minimal direction, once procedures are established
Demonstrates commitment to the development, implementation and effectiveness of Alere Quality Management System per ISO, FDA, and other regulatory agencies

Dallas, TX

Product Support Associate / Engineer

Dallas, TX

Terry Inc

Dallas, TX

Product Support Associate / Engineer

Liaising with production management to identify and report application errors
Act as a liaison between our Product Management and Engineering teams
Develop technical solutions to be posted to both internal and external knowledge base
Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product
Analyse incidents, research solutions and provide answers easily understood by customers
Knowledge in Customer Infrastructure and Technology: Good knowledge of Windows and MAC Operating Systems, MS Office Suite and networking concepts
Document issues in a CRM system and defects in our engineering tracking tool

present

Houston, TX

Senior Product Support Associate

Houston, TX

Konopelski and Sons

present

Houston, TX

Senior Product Support Associate

present

Follow SOPs to ensure adequate complaint handling via Complaint Management System
Maintain product knowledge and contribute to process excellence through continuous improvement efforts
Serves as trainer and mentor to other staff
Contribute to quality compliance through proper and concise documentation of product or technical inquiries
Serves as a lead product associate focusing on escalated assay or instrument issues
Act as Tier 1, first level, product support to internal and external customers via phone and email
Follow procedures set forth in ISO regulations and QSR for medical devices

Education Education

Bachelor’s Degree in Computer Science

Loyola Marymount University

Bachelor’s Degree in Computer Science

Skills Skills

Highly self-motivated with a strong ability to learn a complex technology platform quickly
Ability to manage details and serve as a knowledgeable resource for the internal team and sales force
Strong team player who learns and adapts quickly
Highly proficient with Microsoft Applications including Outlook, Excel, Word and Access
Able to work in a highly dynamic and fast-paced environment
Strong communication skills and ability to influence
Quick learner with the ability to manage stress in a rapidly changing company
Strong reading comprehension skills with the ability to identify the root cause of a problem
Programming Knowledge (HTML5, Java, Java Script, C++, ABAP/4 etc) – desirable
Proficient with Word, Excel, and PowerPoint

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15 Product Support Associate resume templates

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Product Support Associate Resume Examples & Samples

Resolve inquiries by answering questions on software or online products utilizing skills such as guiding customers through applications, assisting with installations, troubleshooting issues and performing testing as necessary to replicate issues
Documents call contacts and details completely and accurately following established processes and procedures in a CRM application
Ability to adapt to the technical knowledge level of the caller
Bachelor Degree Preferred
Demonstrate excellent communication skills - verbal and written
Understanding of operating systems, plug-ins, common software downloads (e.g. Adobe), etc

BB&T Securities Product Support Associate Resume Examples & Samples

Process new fee-based accounts, which includes collecting data on proposed accounts and coding accounts on BETA
Record booking fees
Maintain existing fee-based accounts
Review accounts submitted for initial determination of qualification and proper documentation before initiating the approval process
Perform database updates
Reconcile general ledger accounts
One year of related experience
Demonstrated proficiency with basic computer applications, such as Microsoft Office software products

GDS DL HRS Product Support Associate English Resume Examples & Samples

Manage day to day business support issues relating to the People Insights platform
Manage individual tickets via our issue tracking system - assess and make recommendations to the Product Manager and/or to IT Services teams
Support UAT of new releases
Ensure knowledge sharing across the team and clients
Participate in Virtual team meetings across various time zones
Work with the customer and various teams to evaluate and prioritize defects and enhancements as required
Understand reporting processes and help translate requests into business requirements

Getthere Product Support Associate Resume Examples & Samples

Interface with other internal departments global, as well as suppliers (airlines. Hotels etc) to resolve customer issues
Track problems so that recurring problems can be reported to product development
Work between 8 am an 6.30 pm in accordance to weekly work schedule, holiday coverage is mandatory and is allocated on a rotation basis
Knowledge of at least two GDS (Sabre, Galileo,or Amadeus)
Proficient in how to use the Internet with a basic understanding of network connectivity and communication
Organizes data or information in a logical and useful manner; provides input on data or information requirements
XML, Java script and HTML knowledge an advantage
Excellent Team Skills - ability to work as part of a global team to solve customer issues
Decision Making Skills – take logical steps to diagnose a problem, able to break down complex issues into manageable tasks
Experience within the travel industry or online booking tool company
Written and spoken English required

Product Support Associate Resume Examples & Samples

Respond to customer inquiries via phone and email
Actively manage open cases/tickets and ensure that all necessary follow-up is completed to provide resolution to meet department SLA’s
Bachelor's Degree or equivalent work experience

Product Support Associate Resume Examples & Samples

2 years experience in a Customer-facing role
Stellar organization skills; nothing slips by you or falls through the cracks
Live chat experience is a huge plus
Strong computer and technical/troubleshooting skills
Basic knowledge of JIRA, HTML, CSS, Excel and SQL preferred
Strong reading comprehension skills with the ability to identify the root cause of a problem
Exceptional written communication skills with perfect grammar and spelling; fast typist

Product Support Associate Resume Examples & Samples

Collaboration with fellow support colleagues and other internal organizations to provide superior customer service
Delivering remote consulting services to our customers
Customer and quality focus
Open and professional communication style

Product Support Associate Resume Examples & Samples

Investigates, analyze complex, real world, unique problems; and resolve critical system issues for Enterprise level Fortune 500 companies
Think independently and apply effective problem solving skills
Work and talk with colleagues and customers from all around the world!
Recommend known technical solutions and develop workarounds for corrective action
Properly document communications and actions for customer issues in our CRM system
Use SAP and third party Tools to diagnose problems directly on customer systems
Contribute regularly to the internal and external Knowledge Base
Participate in After Hours Support & Weekend shifts as scheduled
Master SAP software that is being used by industries, governments and multinational companies
Join the global SAP Family and become an ambassador for the Support Organization
University degree in Computer Science, Business and Technology, or related areas
Excellent communication and customer service skills
High proficiency in English (spoken, written and customer management)
Ability to assess, research, and troubleshoot while collecting information about customer issues
Having good programming skills in JAVA is highly preferred
Good understanding of Relational Databases (e.g. Oracle, SQL Server, DB2)
Proficiency in operating systems (Unix/Linux/Windows)
Knowledge of production processes is an advantage
Enjoy and derive satisfaction from direct interfacing with customers
Support or administration experience of databases such as Oracle, SQL Server
Experience with SAP Business Objects products or ERP Systems or other SAP Products based on Java technology
Experience with SAP Netweaver java stack
Support or administration experience with Windows, Linux, HP-UX, and AIX
Candidate must have a US citizenship or permanent resident status
Relocation not covered

Product Support Associate Resume Examples & Samples

Analyze complex, real world, unique problems; often working in production environments
Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better
Constantly learn and dive deeper into the SAP BusinessObjects software and new technologies
Mandatory participation in After Hours Support & Weekend shifts as scheduled
Excellent diagnostic and technical analysis skills
Understanding of Operating Systems (Windows, Linux/Unix, etc.)
Understanding of networking concepts
Understanding of Web Application Servers (Tomcat, WebSphere, jBoss, etc)
Understanding of Relational Databases (SAP HANA, SAP ASE, Oracle, Sybase, DB2, SQL Server, etc.)
Understanding of SQL language
Understanding of SAP BusinessObjects software
Computer Science degree/diploma or equivalent industry experience
Support or administration experience with Windows, Linux, Solaris, HP-UX, and AIX
Support or administration experience of databases such as SAP HANA, SAP ASE, Oracle, SQL Server, and/or DB2
Prior customer service or customer support experience
0-2 yrs of work experience

Product Support Associate Resume Examples & Samples

Good understanding of Relational Databases (e.g. SAP HANA, Oracle, SQL Server, ASE)
Proficiency in operating systems (Unix/Linux/Windows, AIX)
Object –Oriented programming ( Java, C++, ABAP ect) and programming Logic
US citizenship or permanent resident status
0-2 years of work experience
Support or administration experience of databases
Experience with or knowledge of business and financial process ( such as HR, payroll function) a plus

Product Support Associate Resume Examples & Samples

Respond to inquiries on products via email, phone and/or chat
Act as Tier 1, first level, product support to customers via phone and email
Intake, triage and escalate more complex scenarios to Tier 2 Support Specialists as appropriate
Contribute to quality compliance through proper and concise documentation of product or technical inquiries
Maintain product knowledge and contribute to prove excellence through continuous improvement efforts
Follow SOPs to ensure adequate complain handling via Complaint Management System - Follow procedures set forth in ISO regulations

Product Support Associate Resume Examples & Samples

Respond to inquiries on product offering, process, system, etc., via email, chat and/or phone appropriately
Act as Tier 1, first level, product support to internal and external customers via phone and email
HS Degree/GED with 2-4 years of experience in a call center operation, service, or product support role. An Associate's or Bachelor's degree may be substituted for required experience as appropriate. Or, equivalent combination of education and experience to perform at this level
Document problems and issues, determine available resources and course of action for resolution. Such actions may include, but are not limited to: tracing shipments, expediting replacement, and initiating exchange of product
Flexibility to work different shifts as needed, days, evenings, rotating weekends and holidays
Laboratory experience is preferred
Customer Experience Management is a big plus
Understanding of PCR is preferred
Experience working in a regulated environment (FDA/ISO) is a plus

Product Support Associate Resume Examples & Samples

Objective 1: Contracted Activities Oversight and Logistics (50%)
3-5 yrs of Strong project management experience with the ability to multi-task and manage multiple projects/stakeholders at the same time
Industry experience
Ability to manage details and serve as a knowledgeable resource for the internal team and sales force
Previous experience supporting or leading thought leader/speaker faculty activities
Ability to work cross-functionally
Experience with agencies / external partner vendor
Experience working with the development, coordination, and/or delivery of advisory boards, TL programs, or customer faced education
Communication/ Cross-functional communication skills
Understand real world experience, administration, office management, etc
Strong communication skills and ability to influence
Sales experience
Disease-state knowledge or expertise
Expertise with US affiliate marketing materials approval processes (PCA, FCAP)
Ability to use internal and external analysis to identify key areas of near and long-term opportunity for the brand
Understanding of attitudes, beliefs and behaviors of payer key players (payer only)

Senior Product Support Associate Resume Examples & Samples

Serves as a lead product associate focusing on escalated assay or instrument issues
Serves as trainer and mentor to other staff
Intake, triage, and escalate more complex scenarios to higher tier System Support Engineers or Technical Support Specialists as appropriate
Maintain product knowledge and contribute to process excellence through continuous improvement efforts
Follow SOPs to ensure adequate complaint handling via Complaint Management System
Follow procedures set forth in ISO regulations and QSR for medical devices
Bachelor's degree with 1 year of experience in a call center operation or product support role or
Associate's degree with 3 years of experience in a call center operation or product support role or
High School graduate with 5 years of experience in a call center operation or product support role
Experience with a customer relationship management database for 1 year
Experience working in a regulated environment (FDA/ISO) for 1 year
Highly self-motivated with a strong ability to learn a complex technology platform quickly
Able to work in a highly dynamic and fast-paced environment
Able to prioritize workload effectively
Able to build a collaborative work relationship with different groups within the organization
Associates or Bachelor's degree is a plus
Fluency in Spanish is a plus
Experience with a customer relationship management system is ideal
Understanding of systems platform is a plus

Product Support Associate Resume Examples & Samples

HS Degree/GED or equivalent experience
2-4 years of experience in a call center operation, service, or product support role. An Associate's or Bachelor's degree may be substituted for required experience as appropriate. Or, equivalent combination of education and experience to perform at this level
Associates or Bachelor's degree
Fluency in Spanish
Laboratory experience
Understanding of PCR
Understanding of systems platform
Experience working in a regulated environment (FDA/ISO)

Product Support Associate / Engineer Resume Examples & Samples

Analyse incidents, research solutions and provide answers easily understood by customers
Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
Document solutions to known issues and consulting questions
Develop technical solutions to be posted to both internal and external knowledge base
Liaising with Development and Field Teams to identify application errors and missing product functionalities for future releases (legal/non-legal requirements)
Liaising with production management to identify and report application errors
Document issues in a CRM system and defects in our engineering tracking tool
Act as a liaison between our Product Management and Engineering teams
Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product
Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems, Accounting or any other related discipline
Understanding the technical differences between on-premise and cloud-based solutions
Knowledge in Customer Infrastructure and Technology: Good knowledge of Windows and MAC Operating Systems, MS Office Suite and networking concepts
Good understanding of Mobile devices & technologies, web services concepts as well as HTTP protocols and XML knowledge
Basic knowledge of a programming language (preferable an object oriented language) would be an advantage
Understanding general use of Add-ins, SSL Certificates and system communications, knowledge in Databases (RDBMS) and security protocols
Business Processes: Good understanding of general business processes and scenarios such as cash and liquidity management, expense reimbursement, project time and expenses, inventory management, resource and supply management, order-to-cash, procure-to-pay, etc
Financial and Management Accounting: Good knowledge of payables and receivables, payment management, liquidity management, tax management, inventory & fixed assets, expenses management and financial reporting
Fluency in a German or French is an advantage
Passionate about learning new concepts and technologies
Excellent problem solving & analytical ability
Strong team player and comfortable working on own initiative
Excellent communication and presentation skills to effectively explain a solution to a customer's problems
Strong time management and multi-tasking capabilities
Capable to translate business needs into technical requirements

Product Support Associate Resume Examples & Samples

Respond to customer inquiries via phone, email and chat
Resolve inquiries by answering questions on software and online products utilizing skills such as guiding customers through applications, assisting with installations, troubleshooting issues and performing testing as necessary to replicate issues
Documents call contacts and details completely and accurately following established processes and procedures
Performs other duties as required and requested
Ability to work a flexible schedule as business needs require
Ability to research and collect information in a detail oriented fashion
Have the ability to multi-task and stay focused on personal and departmental work

Product Support Associate Resume Examples & Samples

Participation in paid training to learn the accounting & tax software
Talk with tax practitioners from major accounting firms and corporations around the world, as well as small to medium firms
Assist customers in answering questions and providing support in using their software
Gain experience troubleshooting software problems, data entry mistakes, printing issue and system setup options
Learn effective business communication techniques for both internal and customer-facing problem-solving
Work with Senior Thomson Reuters staff to provide outstanding customer service
Desire to help others
Knowledge of computer navigation functions
Ability to work 40-60 hours/week on a varied schedule as needed
Able to work in our Ann Arbor, MI office

Product Support Associate Resume Examples & Samples

Follow SOPs to ensure adequate complain handling via Complaint Management System
Follow procedures set forth in ISO regulations
Fluent English (written and oral) is required
Fluent German (written and oral) is required
Studies : High School graduate with 1-3 years of experience in a call center/service or product support role (B.S. degree or equivalent combination of education and experience may be substituted for required experience
Work independently in a structured manner with the ability to prioritise tasks
Thorough and methodical, follows procedures
Calm under pressure
Thrives in dynamic, fast-paced, and constantly changing environment

Product Support Associate Resume Examples & Samples

Process and investigate customer complaints to determine root cause(s)
Ensure accurate documentation of the complaint evaluation and investigation results within assigned complaint records
Conduct and document basic investigations and experimentation including data collection, summary and initial analysis
Escalates potential product performance issues or quality system issues
Carry out assigned laboratory functions applying knowledge and skill in an accurate, timely manner
Perform specialized tasks as trained in an independent fashion, requiring minimal direction, once procedures are established
Monitor and maintain necessary laboratory supplies and retention samples, with approval by senior department staff
Maintain records of laboratory activities, notebooks and procedural documents in accordance with good documentation practices (GDP)
Generate written reports as required and directed to document complaint investigations and/or projects
Initiate communication with related staff and function as necessary to coordinate activities effectively
Operate moderately complex laboratory equipment and perform routine maintenance/repair
Provide recommendations and observations to senior quality staff on results of projects/tasks
Operate equipment and conduct tasks in a safe manner, adhering to established guidelines and applicable regulations
Work involving blood or other potentially infectious materials may be required
Knowledgeable of federal and other regulations, e.g. QSR’s, ISO, ISO 13485, CMDR
Carries out duties in compliance with established business policies
Demonstrates commitment to the development, implementation and effectiveness of Alere Quality Management System per ISO, FDA, and other regulatory agencies
Understands and is aware of the quality consequences which may occur from the improper performance of their specific job. Has awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing and testing activities
Perform other duties & projects as assigned

Technical Product Support Associate Manager Resume Examples & Samples

Supervise the 411 Technical Support team to ensure that accurate product technical information is provided / communicated to the US sales associates and distributors in a timely manner. Assist in the education and training of Associate Product Specialists. Organize the teams work schedule to ensure availability of technical support during the designated teams working hours. Ensure that the 411 Technical Support Team complies with the appropriate company, standards, procedures and work instructions. Participate in out of hours emergency on call service as a when necessary
Provide technical and sales support for US sales associates and distributors via telephone, text message, and e-mail. Support may include recommendations on product options based on knowledge of Zimmer Biomet’s range of products and surgical techniques, and x-ray analysis. At times, this analysis and recommendation may be connected to an ongoing surgery. Develop and maintain a detailed understanding of Zimmer Biomet’s orthopedic, trauma, biologic and sports medicine divisions’ new, current and historical products, instruments and surgical techniques
Provide timely and consistent feedback and analysis to Regulatory, Compliance, Legal, Sales Education, Product Marketing & Development Engineering departments on topics including but not limited to: potential product defects, instrument problems, and product educational needs of Zimmer Biomet’s sales force
Provide feedback to product managers and development engineers of issues and enhancement requests from the sales force on current Zimmer Biomet products
Responsible for continuously improving customer satisfaction with not only the services of the technical support group, but also the products and services of Zimmer Biomet as a whole
Requires ability to adapt to customer, organizational, business and external influences with integrity, immediate consideration, and action to meet business objectives
Requires strong organizational & interpersonal skills and a collaborative decision-making/work style
5-7 years’ experience required
Medical Device industry experience preferred in either a product development engineering or marketing position, preferably both. General knowledge of anatomy, physiology and biomechanics of the human body is preferred. Previous supervisory experience an advantage

Product Support Associate Resume Examples & Samples

Provide product support to customers via phone, email and chat using our SalesForce CRM tool, knowledge base, customer facing training materials, remote access software, etc
Manage cases/tickets according to established departmental practices
Meet or exceed all metrics and performance measurements
Answer general questions regarding Tax and Accounting products
Resolve issues and complete requests using internal resources in a timely manner
Document all interactions following standard operating procedures
Participate in ongoing proprietary product training and certification programs
Adhere to “Lean” processes and incorporate in communicating to customers
High school diploma. Associate’s degree preferred
At least 1 year of experience in a customer service role (hospitality, retail, restaurant); 1 year as an agent in a call center environment preferred
Excellent follow through, attention to detail and able to adhere to a set deadline
Intermediate proficiency using Microsoft Excel, PowerPoint, and Word
Strong initiative and ability to self-manage
Demonstrated customer service skills
Intermediate verbal and written communication skills
Intermediate time management skills

Technical Product Support Associate Specialist Resume Examples & Samples

Work alongside the Technical Support Specialists to provide product research support and analysis to assist them in answering technical questions from the Zimmer Biomet sales force in preparation of becoming a Technical Support Specialist. At times, this analysis may be connected to an ongoing surgery
Provide analysis for product applications based on input from the Sales force. Working with Technical Support Specialists, review x-rays and other data to recommend options for product application
Develop a detailed understanding of Zimmer Biomet’s orthopedic, trauma, biologic and sports medicine division’s new, current and historical products, instruments and surgical techniques in preparation of becoming a Technical Support Specialist
Maintain a detailed knowledge database of Zimmer Biomet’s orthopedic, trauma, biologic and sports medicine division’s new, current and historical products, instruments and surgical techniques
Assist the Technical Support Specialists by providing them with reports from the technical support request database so that the Technical Support Specialists can provide consistent feedback and analysis to Regulatory, Compliance, Legal, Sales Education, Product Marketing & Development Engineering departments on topics including but not limited to: potential product defects, instrument problems, and product educational needs of Zimmer Biomet’s sales force
Responsible for maintenance of the sales associate data base
Requires the ability to adapt to customer, organizational, business and external influences with integrity, immediate consideration and action to meet business objectives
Must have strong organizational & interpersonal skills
Must have strong communication skills as well as a collaborative decision-making and work style
0-2 years of experience required
Medical Device industry experience preferred in either a product development engineering or marketing position, preferably both. General knowledge of the anatomy, physiology and biomechanics of the human body is preferred

Product Support Associate Resume Examples & Samples

Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services
Collaborate closely with partners, as well as with various other SAP departments, like Consulting and Sales
Managing internal and external escalations incl. Customer communication
Safeguard customers in critical/escalated situations
Orchestration of experts for fast issue resolution
Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
Knowledge Article creation and maintenance
Participation in global projects around support processes, infrastructure requirements and quality assurance
Report errors to Development
Provide weekend and evening shift as scheduled
Degree preferable in Information Technology/Computer Science areas or University Students expecting to graduate in the next two years
Programming Knowledge (HTML5, Java, Java Script, C++, ABAP/4 etc) – desirable
Database knowledge (Microsoft SQL Server, SAP MaxDB or other relational DB e.g. MySQL, Sybase ASE, Oracle, Informix, DB2, etc.)
Operating systems knowledge (Linux/Unix/Windows)
Problem solving/analytical skills
Flexible approach to working in teams as well as environment
Fluent in English (Spanish skills would be a benefit)
Experience or eagerness to learn in an IT related area, e.g. consulting/support/development job appreciated; Fresh graduates with strong inclination towards technical work may also apply
Familiarity with Business Software (SAP or comparable solutions) and/or Business Processes
Prior Industry experience providing technical support for enterprise software

Product Support Associate Contractor Resume Examples & Samples

Must have authorization to work in the US
Motivated and enthusiastic to learn
Able to work in our Carrollton, TX office

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