Professional Services Engineer Resume Samples

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L Maggio

Lester

Maggio

860 Emmerich Courts

Dallas

+1 (555) 523 3034

860 Emmerich Courts

Dallas

Phone

p +1 (555) 523 3034

Experience Experience

San Francisco, CA

Professional Services Engineer

San Francisco, CA

Kulas, Bernier and Schuster

San Francisco, CA

Professional Services Engineer

Work with customers to develop automation and orchestration workflows for their Palo Alto Networks solution
Reaches out to peers and cooperates with managers to establish an overall collaborative working relationship
Team player. Seeks guidance from peers and managers to establish a collaborative working relationship
Provide technical assistance to Infinera customers from product trial through implementation
Provide customer system health checks, performance and capacity reporting for physical servers and cloud environments
Clear and consistent communication with customers, Sales and Professional Services Project Management and Management team
Perform installation, configuration, maintenance and troubleshooting of customer managed hardware, software and peripheral devices

Boston, MA

Lead Professional Services Engineer

Boston, MA

Doyle-Green

Boston, MA

Lead Professional Services Engineer

Coordinate and deliver technical/process remediation assistance to local and remote development teams
Constantly maintain and provide up-to-date documentation and global communication messages on updates and other changes
Lead on boarding/migration requests and queries on organizational level, driving the process, engaging and assisting to engineering and support teams, keeping focus on the clients
Drive demand management process and engage customers
Coordinate and deliver SDLC tool-stack training sessions to local and remote development teams
Collect and analyze feedback gathered from the teams, monitor customer satisfaction, bottle necks and pain areas
Lead user acceptance testing initiatives, engage customers for that

present

Dallas, TX

Principal Professional Services Engineer

Dallas, TX

Macejkovic Inc

present

Dallas, TX

Principal Professional Services Engineer

present

Travel (50-60%) to customer site installing and deploying Palo Alto Network solutions as outlined by the statement of work
Can make sound technical judgments when presented with ambiguous situations and complicated problems, and articulate those judgments to technical and non-technical staff of all levels
Analyze logs and events from the product and provide working solutions
Maintain the Palo Alto Networks solution and provide guidance on code upgrades, etc
Interact with the Palo Alto Networks TAC to troubleshoot and diagnose support cases
Expert with Puppet and the surrounding ecosystem of tools
Unix &/or Linux SysAdmin or DevOps background with an emphasis on automation

Education Education

Bachelor’s Degree in Technical Field

University of Arizona

Bachelor’s Degree in Technical Field

Skills Skills

Learns quickly; demonstrates ability to quickly and proficiently understand and absorb new information
Ability to communicate clearly and effectively with internal groups (Professional Services, Engineering, Sales) as well as with customers
Excellent verbal and written communication, with the ability to communicate complex ideas
Solid organizational skills, problem solving skills and attention to detail
Self-starter and able to work independently, while also able to share responsibilities, ideas and other information
Knowledge of AWS (EC2, VPC and S53); knowledge of Microsoft Azure
Strong knowledge of DC related software/hardware installation, configuration and testing practices
Knowledgeable in Windows System Administration
Knowledgeable in Linux System Administration
Project management experience and ability to adjust quickly to changing priorities and conditions

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15 Professional Services Engineer resume templates

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Professional Services Engineer Resume Examples & Samples

A minimum of 8 years of experience is required; 9 to 11 years of experience is preferred
NetApp Certification is required
MCP, MCSA and MCSE Certifications are a plus

Professional Services Engineer Resume Examples & Samples

Education and Experience
MCP, MCSA, MCSE Certification are a plus
TS/SCI Security Clearance with Full Scope Polygraph is required

Senior Professional Services Engineer Resume Examples & Samples

DNS, Network Topologies, and Hypervisors technologies knowledge
Experience and deep understanding of email protocols and/or Exchange systems
Linux/Unix systems experience
Understanding of the concepts of Cloud computing and the technologies that enable it
Ability to work on multiple projects concurrently, and deliver measurable results under designated deadlines and within stated project budgets
Excellent problem-solving skills
Ability to work independently or within a team setting, as well as directly with customers
Experience with public cloud technologies such as Azure, AWS, vCloud Air, etc
Experience with upgrade and/or migration to Exchange 2013
Experience with migrations from on premise Exchange or Google Apps to Office 365
Windows PowerShell scripting experience
Experience working with Linux

Professional Services Engineer Resume Examples & Samples

On-site management and hands-on installation, debugging, and optimization of Ericsson/Envivio products in conjunction with the customer, employees and solution
Interface with the different Ericsson/Envivio Services to gather information and provide appropriate solutions to the customers
Document the final solution using both written and graphical methods
Create instruction manuals and procedures for the customer as required
Gather deployment data that aids in support and troubleshooting of any issues or questions that may arise
Resolve all issues in a timely manner and close with the customer
Escalate where required to resolve issues. Involve management where required to assign required resources. Provide feedback and status to the customer
Work cooperatively with the customer to successfully integrate the Envivio products into the chosen architecture/solution and any 3rd parties
Interview the customer and determine root cause of problem
Document all contact with customers via Case logs in Salesforce
Perform root cause analysis and reproduce the problem to the extent possible
Ability to handle several tasks, organize, document, make decisions, and work efficiently and effectively under deadlines
Familiar with IPTV set-top boxes and IPTV deployment
Deep understanding of MPEG-2, MPEG-4 H.264/AVC compression and streaming video technologies including HLS, FMP4, and RTMP
Scripting experience in at least one language (Ruby, Python, Shell) is a plus

Gsdc Professional Services Engineer Resume Examples & Samples

A minimum of 12 years of experience is required
A Bachelor of Science Degree in Electrical Engineering or Computer Science, or equivalent experience is required
Demonstrate ability to completed multiple, complex technical projects

Professional Services Engineer Resume Examples & Samples

Modify code in C# as needed, about 50% of the time
Analyze, estimate, and execute on requests coming from clients (custom solutions, including reports, columns, calculations and plugins)
Work with Professional Services development team to efficiently execute requests
Anticipate and identify concerns with proposed solutions and workflows, provide alternative suggestions
Actively engage with stakeholders to improve Professional Services processes
Act as liaison between consulting, core development, and product management to enhance product functionality
Manage multiple projects across global clients and help address the queue of maintenance and custom work
Must have an understanding of object oriented design and programing, relational databases, design patterns
Experience developing/modifying C# and SQL
Exhibit knowledge/interest in financial markets and client workflows
Must have analytical thinking and problem solving abilities
Demonstrated ability to manage multiple projects
Effective communication skills to set internal and external expectations

Professional Services Engineer Resume Examples & Samples

A BS in computer science, electrical engineering, information technology, or other relevant equivalent experience
2 years’ experience working in a professional services or customer-facing technical support role
Knowledge of compressed and uncompressed digital video and audio standards, with particular emphasis on MPEG-2, H.264, and H.265 specs
2 years’ experience with Linux operating systems, ideally CentOS or Red Hat
Familiarity with networking and internet protocols such as TCP/IP, SNMP, FTP, HTTP (XML, HTML), and SSH
Willingness to travel (up to 20%)
1 year experience using at least one Linux-based scripting language (e.g. Perl, Ruby, Bash, Python), as well as interfacing with REST APIs
Experience with video analysis tools and software
A solid understanding of mobile and web formats and adaptive bit rate technology
Hands-on experience with Salesforce, Jira, Kimble AppsVisio, or other workflow diagram tool

Professional Services Engineer Resume Examples & Samples

Lead client staff in designing, implementing and supporting Fortinet products
Develop methods of procedure (MOPs) documents for migrations, upgrades and updates
Create and implement comprehensive test plans
Evaluate and test new feature and software releases
Create, verify and test FortiGate configurations
Lead client staff in implementing Best Practices on Fortinet solutions
Perform interoperability evaluation of devices that interact with Fortinet products
Create general knowledge transfer documents and lead client sessions
Creates and processes qualitative and/or quantitative data. Consults with end users on conclusions
Takes initiative; assumes a leadership role in an effective and positive manner
MUST have networking and security protocols and applications experience such as: TCP/IP, HTTP, SMTP, FTP, DNS, IPsec, PKI, OSPF, RIP, and VLANs
5+ Years’ experience in LAN/WAN /Internet Support or Administration
3+ Years’ experience with Network Security Products
Solid understanding of general security and networking principals and technologies such as Switching, Routing and the OSI model
Firewalls, VPN, Anti-Virus and Content Filtering
Intrusion Detection and Prevention
Learns quickly; demonstrates ability to quickly and proficiently understand and absorb new information
Project management experience and ability to adjust quickly to changing priorities and conditions
Clear and articulate verbal and written communications skills. Multilingual is a plus
Team player. Seeks guidance from peers and managers to establish a collaborative working relationship

Professional Services Engineer Resume Examples & Samples

Performing the PSE role in Spanish region and across EMEA as required
Proficient in all supported releases of Infinera products
Proficient in presenting a demonstration to customers of the Infinera Equipment
Provide technical assistance to Infinera customers from product trial through implementation
Manage operational aspects of customer trials and deployment including
Providing quotes for services
Working with partners to deliver services to Infinera customers
Assisting sales to convey the benefit of Infinera Professional Services
Bachelor Science Computer Science, Electrical Engineering, Telecommunications, or a minimum of 7 years experience demonstrating success and growth while supporting or testing high-speed optical networking products for the service provider market

Professional Services Engineer Resume Examples & Samples

Passion for problem solving
Excellent time and project management skills
Technical degree (CS/IT/Eng/ITSec) or equivalent experience
Requires the ability to travel up to 75% (domestic & internationally) via ground and/or air transportation, including but not limited to, operating a vehicle and/or riding as a passenger in a vehicle, airplane, train or other form of transportation
Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Windows systems administration experience, including Microsoft PowerShell
Large scale infrastructure experience
Knowledge of data center management, systems management, and monitoring, networking & security
Professional services experience in an open source/enterprise software company

Professional Services Engineer Resume Examples & Samples

Five or more years of experience working in large projects, including oversight of multiple system implementations
Computer Science/Engineering BSc. Graduate
Multi Servers environment experience: Linux, Databases,
Exceptional management, communication, organizational and problem-solving skills
Ability to quickly grasp and distinctly explain technological and business concepts
Scripting experience in Python, Linux , SQL - an advantage
Experience in Big Data (Hadoop ecosystem) – an advantage

Professional Services Engineer Resume Examples & Samples

Work with Partner Managers to align Intronis solutions with Partners’ requirements
Work with Partner Managers to present technical details of Intronis solutions
Perform implementations with and without Intronis Partners’ technical staff
Provide technical context in competitive comparison calls
Represent Intronis in onsite partner visits and at trade shows (~15% travel required)

Professional Services Engineer Resume Examples & Samples

Three or more years of experience working in large projects, including oversight of multiple system implementations
BS in Mathematics, Economics, Computer Science or Statistics
Adept at queries, report writing and presenting findings
Solid experience in writing SQL queries - must
Experience in Python\Java\C# - must
3rd tier support experience – advantage
Multi Servers environment (Linux, Databases) experience - advantage
Familiarity with DevOps tools/trends – advantage
Excellent interpersonal and communication skills (Hebrew and English)

Principal Professional Services Engineer Resume Examples & Samples

Unix &/or Linux SysAdmin or DevOps background with an emphasis on automation
Expert with Puppet and the surrounding ecosystem of tools
Can make sound technical judgments when presented with ambiguous situations and complicated problems, and articulate those judgments to technical and non-technical staff of all levels
Programming skills (Ruby, Python, Perl, etc.)
Large scale infrastructure automation experience in on-premises and cloud environments
Experience with git-based version control
Experience with industry standard package-management technologies (rpm, deb, msi, etc.)
Experience with some or all of the following
Strong customer relations & presentation skills - must be comfortable across multiple levels from practitioner to executives
Understanding of, and ability to communicate, current Puppet best practices concerning
Experience with non-Puppet configuration management or orchestration tools
Experience with Microsoft Azure and Microsoft Desired State Configuration (DSC)

Professional Services Engineer Resume Examples & Samples

Develop & present technical & comprehensive solutions to customer problems including the project management of complex installations
Work closely with cross functional team between clients, sales & technical teams to flawlessly execute pre-sales, implementation support and regular consultation on Mellanox products
Deliver lecture-based and hands-on training courses for customers or partners (resellers, distributors, and OEMs)
Problem reporting, escalation, replication, and resolution management
Response to customer technical inquiries
Developing & refining internal processes to improve project delivery and support efficiency and productivity
At least 3 years of experience in providing support for hardware & software products
Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP,MSTP,MLAG,VPC,VRRP,LACP)
Extensive knowledge and troubleshooting experience with Routing - IP Routing protocols (OSFP, BGP, PIM)
Experience with operating and configuring major vendors’ network equipment such as switches and routers
Solid knowledge of Linux/Unix (Administration level)
Analysis and diagnosis of highly complicated networking problems
Strong organizational skills and able to prioritize/multi-task easily with limited supervision
Excellent English oral and writing skills

Professional Services Engineer Resume Examples & Samples

3-5 years of systems engineering/technical implementation delivery experience
Implementing and integrating large scale deployments of client-server solutions in the contact center industry
Very good understanding of hardware, OS, networking, telephony database and contact centre industry software
A solid understanding of various PABX, PBX, CTI functionality and IP telephony solutions, such as Cisco, Avaya, etc
Proven ability to work in a dynamic team environment
Experience in working across geographically distributed and multi-cultural teams
Proven ability to delight customers
Ability to learn and adapt to new technologies independently and quickly
Experience in NICE products

Professional Services Engineer Resume Examples & Samples

Travel (50-60%) to customer site installing and deploying Palo Alto Network solutions as outlined by the statement of work
Interact with the Palo Alto Networks TAC to troubleshoot and diagnose support cases
Mitigate web-based threats in a timely manner
Ability to document and template necessary documentation packages for customers as defined
Ability to provide complex solutions in customer environments and execute/document said solutions by self or as a team leader

Professional Services Engineer Resume Examples & Samples

Travel to customer site installing and deploying Palo Alto Network solutions as outlined by the statement of work
Several weeks of training, of which 6 weeks in the USA (not at a time)
Travel activity required (3-4 days with the customer)
Shadowing and mentoring
Continuous education
Multivendor experience
Application area Germany
Homeoffice
Minimum 5 years’ experience with IDS/IPS solutions and technologies
Minimum 3 years’ experience managing security solutions in large environments
Strong understanding of Internet protocols and applications
Ability to effectively juggle and manage many different tasks simultaneously
MS Project or similar tools
Scripting experience - Perl/VB
As a plus: CISSP, CCNA (Security, Routing / Switching)
German and English language skills

Lead Professional Services Engineer Resume Examples & Samples

Lead on boarding/migration requests and queries on organizational level, driving the process, engaging and assisting to engineering and support teams, keeping focus on the clients
Constantly maintain and provide up-to-date documentation and global communication messages on updates and other changes
Educate our customers on how to use our services, clarify processes and procedures
Drive demand management process and engage customers
Collect and analyze feedback gathered from the teams, monitor customer satisfaction, bottle necks and pain areas
Coordinate and deliver SDLC tool-stack training sessions to local and remote development teams
Lead user acceptance testing initiatives, engage customers for that
Coordinate and deliver technical/process remediation assistance to local and remote development teams
Provide key guidance to develop process for monitoring SDLC adoption and compliance – reporting to Professional Services lead as needed
Knowing SDLC tools working principles and key aspects of management and working with third party software
Understanding software development process, IT service management
Understanding software assets onboarding and management processes
4+ years of hands-on technical software development or build/release management experience or IT L3 support
Strong knowledge as user of some applications listed below

Principal Professional Services Engineer Resume Examples & Samples

Analyze logs and events from the product and provide working solutions
Ensure client needs are met and deliverables produced on time according to specified project deliverables/scope
Ability to work on a team or lead a team depending upon the specified project
Required strong experience with Windows OS based applications (Installation, troubleshooting, Debugging)
Experience with end point security software is a mandatory (Antivirus, DLP, IPS, NAC)
Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE)
Experience with Virtual Desktop Environment is a plus (Citrix, Xen)
Strong ability to independently debug broad, complex, and unique environments with mixed applications and protocols required
BS in Computer Science, MIS, business, or equivalent education/training/experience
Business level of English and native level of Japanese
Demonstrated project leadership skills
Advanced problem solving and analytical skills
MCSA

Professional Services Engineer Resume Examples & Samples

Take ownership of customer hardware deployment IT tickets and drive to resolution; researching and escalating to vendor as necessary
Verify customer deployments
Prepare and maintain detailed customer deployment documentation and server infrastructure policies, standards and diagrams
Provide customer system health checks, performance and capacity reporting for physical servers and cloud environments
Manage the configuration and security access to corporate systems
Pro-actively monitor, troubleshoot and resolve corporate IT system and application problems
Implement and maintain services like DHCP, DNS, shared internal data repositories, daily off-site backups, GIT, problem reporting and tracking solutions, content distribution network services
Maintain an inventory of all systems, their components and change logs
Install and configure hardware, software, and network for product deployments
Implement and maintain customer data source connectors and data processing functions
Provide support according to customer Support Level Agreements (SLAs)
Maintain a trouble-shooting and best-practice knowledge base
Coordinate response for customer privacy and security requirements (e.g., PIA, STRA), including securing agreements for support team access to data sources
Excellent verbal and written communication, with the ability to communicate complex ideas
Strong networking skills - IP, firewalls, routers, switches, VLANS, network security
Strong IT System Administration skills (DNS, NTP, DHCP, etc
Knowledge of system security best practices
Knowledge of AWS (EC2, VPC and S53); knowledge of Microsoft Azure
Strong scripting skills are an asset
Proficiency in Linux system installation and administration (RHEL preferred), virtual machines, and network configuration
Proficiency in security configuration for distributed system deployments and trouble shooting
Proficiency in Java, Python, and Linux shell scripting
Familiarity with Amazon's EC2 and S3 services
Knowledge of SQL & No-SQL databases
Solid organizational skills, problem solving skills and attention to detail
B.Sc. Computer Science, related field or equivalent experience
5-10 years Linux IT administration experience, and troubleshooting complex distributed systems
Experience with large scale distributed systems is preferred (e.g., High Performance Computing or Big Data technologies)

Professional Services Engineer Resume Examples & Samples

Implement and support NetApp, Cisco UCS and VMware
Create low level and high level documents and diagrams
Perform installation, configuration, maintenance and troubleshooting of customer managed hardware, software and peripheral devices
Oversee/perform new and existing equipment, hardware and software upgrades and migrations

Professional Services Engineer Resume Examples & Samples

Assisting end user operations staff with technical support for Fortinet products
Network security design
Development of methods of procedure (MOPs) for migrations, upgrades and updates
Development of test plans
Testing new features and/or new FortiOS releases
Verifying FortiGate configurations and implementing best practices per end user policies
Performing interoperability evaluation of devices that interact with Fortinet products
Delivering general knowledge transfer to end user staff
Be able to travel domestic and international as needed
Plans, organizes, schedules, budgets efficiently
Moves quickly and takes a forceful stand without being overly abrasive
Lives up to verbal and written agreement regardless of personal cost
Able to structure and process qualitative or quantitative data and draw conclusion form it; exhibits a probing mind and achieves penetration insights
Does not let important details slip through the rack or derail a project
Acts with being told what to do; brings new idea to the company
Adjusts quickly to changing priorities and conditions. Copes effetely complexity and change
Maintains stable performance when under heavy pressure or stress
Possess a strong willingness to work hard and sometimes long hours to get the job done. Has track record of working hard
Speaks and write clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms or written communication, including email
Reaches out to peers and cooperates with managers to establish an overall collaborative working relationship
5+ Years experience in LAN/WAN /Internet Support or Administration
3+ Years experience with Network Security Products
Solid understanding of general security and networking principals and technologies such as
Switching, Routing and the OSI model

Professional Services Engineer Resume Examples & Samples

Design and architecting solutions which meet the specific customer needs
Migrating data from the customer’s current systems and the Infoblox solution, as needed
Identifying and documenting the critical success factors for projects
Documenting key project stakeholders
Developing data mapping and transformation methods using Perl and other UNIX tools
Develop comprehensive implementation plans designed to migrate customers from their current architecture to their new Infoblox architecture
Performing pre-migration testing and implementation process validation
In this capacity, the Engineer is expected to be flexible to work with different data sources/destinations, requirements, tools, etc
3+ years experience deploying/managing DNSD/HCP in a corporate enterprise environment
Deep knowledge of DNS and DHCP protocols
Experience and understanding DNS and DHCP implementation on UNIX
Experience with Infoblox or other IPAM products (VitalQIP, etc)
Thorough knowledge of writing and using Perl
BSCS or equivalent degree with 2+ years of application development or integration experience
Strong communication skills, including both oral and written communication
Ability to communicate clearly and effectively with internal groups (Professional Services, Engineering, Sales) as well as with customers
Proven experience to work as part of a team of Engineers and to deliver one or several projects simultaneously
Self-starter and able to work independently, while also able to share responsibilities, ideas and other information

Professional Services Engineer Resume Examples & Samples

Being proficient in all supported releases of Infinera products
Being proficient in presenting and demonstration to customers of the Infinera Equipment
Manage operational aspects of customer trials and deployment
Resolving customer-identified problems
Represent Infinera in customer service review meetings
Generating Ops review reports and delivering Ops reviews to the customer
Driving customer interests within Infinera
Providing technical expertise to local account teams
Plan, manage and execute SOW/contract deliverables for Infinera Professional Services offerings
Assist in customer-specific test plan development and trial execution
Customer management of high visibility technical issues
Providing onsite support during deployment to ensure customers easily integrate Infinera into their operations
Playing an active role in kick off meetings to ensure customers are covered for all aspects of Operations – Training, Service Logistics, TAC, etc
Writing of Method of Procedures (MOP) for technical activities

Professional Services Engineer Resume Examples & Samples

Travel (50-60%) to customer site deploying Palo Alto Network solutions as outlined by the Statement of Work (SOW)
Migrate customers from legacy firewall technologies to Palo Alto Networks platforms
Analyze logs and events from the solution to perform initial troubleshooting and issue identification
Minimum 7 years’ experience deploying security solutions and technologies such as firewall and IDS/IDP systems
Minimum 5 years’ experience managing security solutions in large environments
Excellent understanding of and troubleshooting skills related to networking, routing, IP, NAT, IPSec VPNs and how these interact with applications and users
Detailed technical experience in the installation, configuration and operation of high end firewall appliances, ideally Palo Alto Networks products
Scripting experience - Python/PHP/Perl
Demonstrated project leadership and management skills
CISSP, PCNSE, CCIE-Security/Routing and Switching, JNCIE-SEC/ENT, CCSE, CCSM

Professional Services Engineer Resume Examples & Samples

5+ years of related experience with implementing end point security solutions
Required Strong experience with MS environment (Exchange, DNS, SCCM, GPO, AD, MSSQL, IIS, Server 2008/2012)
Experience with Network Security practice is a required (F5 / SPLIT DNS/ IPSEC / SSL-VPN)
Experience with scripting is a plus (PowerShell)
Demonstrated ability to manage multiple projects and set or negotiate priorities
Demonstrated ability to develop creative solutions
Meeting facilitation and presentation skills
CEH Certified Ethical Hacker
CompTIA Security+
GSEC: SANS GIAC Security Essentials

Professional Services Engineer Resume Examples & Samples

Network Security Infrastructure – Switching, Routing and Availability
Network security systems – centralized configuration, administration, email and reporting
Basic competitor knowledge
1+ Years experience with Network Security Products

Senior Professional Services Engineer Resume Examples & Samples

Willing to hire the right candidate anywhere in the US, but ideally the candidate is located in the West Coast or Mid-West
5 or more years of technical consulting or equivalent experience
Comprehensive experience with TCP/IP routing and switching including datacenter and WAN topologies
Network diagnostic tools including experience gathering and troubleshooting network issues using packet captures
Configuring and troubleshooting VPN tunnels including IPSEC, SSL and L2TP
Experience with FW configurations including Network Address Translations and formats of firewall rule types
Experience configuring email routing and web filtering technologies
Experience with directory services (LDAP, Active Directory),
Experience developing visual representations of networks using interviews and networking device configurations
Troubleshooting skills – qualification and priority assessment

Professional Services Engineer Resume Examples & Samples

Minimum 7 years’ experience with IDS/IPS solutions and technologies
Demonstrated project leadership skill
CISSP, CCNA, CNSE, JNCIE-SEC

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