Services Engineer Resume Samples

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K Schamberger

Kenya

Schamberger

47911 Melody Bridge

Phoenix

+1 (555) 349 3368

47911 Melody Bridge

Phoenix

Phone

p +1 (555) 349 3368

Experience Experience

Phoenix, AZ

Managed Services Engineer

Phoenix, AZ

Connelly, Quigley and Hane

Phoenix, AZ

Managed Services Engineer

Managing proactive network events, performing incident management, problem management, end-to-end trouble isolation and repair on circuit and network incidents
Problem Management
Assist in creating and documenting policies and procedures
Sets up monitoring of client environment and develops performance reporting and value added statistics
Works directly with Project Managers to update project plans and communicate project status
2nd Level Incident Management
Develops and manages project plans, milestones, and reporting

Philadelphia, PA

Endpoint Services Engineer

Philadelphia, PA

Nader, Carter and Kshlerin

Philadelphia, PA

Endpoint Services Engineer

Identify current operational process inefficiencies and provide recommendations for improvement
Identify solutions for network security; provide Spyware, Adware and, virus protection
Knowledge of network, server and telecom equipment to assist remote teams in maintaining the VMware IT infrastructure
Performance monitoring, troubleshooting, and tuning for all end-user systems
Create and update documentation (Intranet FAQs, User guides, Standard Operating Procedures, Knowledgebase) for IT supported services and applications
Familiar with network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless)
Familiar with server hardware, software installation and maintenance, in coordination with Corporate IT (e.g. SAN/NAS storage, Network)

present

Boston, MA

Senior Managed Services Engineer

Boston, MA

Marks, Roob and Sporer

present

Boston, MA

Senior Managed Services Engineer

present

Provide support to Service Account Managers, Project Managers and product developers
Work with Managers, Sales, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met
Assist in the management of projects using CDW's project management methodology
Develop and implement the technical architecture and physical design of the network
Provide ongoing information to management, clients, and peers regarding health of the environment, enhancements, innovations and solutions
Manage time and expense to meet or exceed expectations defined in the Statement of Work
Handle several tasks simultaneously (ie: pre-sales, troubleshoot and develop internal network, respond to emergencies)

Education Education

Bachelor’s Degree in Computer Science

Seton Hall University

Bachelor’s Degree in Computer Science

Skills Skills

Provide enablement where appropriate to enable customers to solve the next wave of questions on their own
Knowledge and understanding of ship design and shipboard systems
Knowledge of USN surface ship combat system equipment and land site simulators
Work with various CAD systems in converting vendor and shipbuilder supplied data into applicable formats for use in design studies
Secret Clearance or ability to obtain Secret Clearance
Ability to take direction and work with other engineering disciplines
Availability to travel worldwide
Experience in RF testing
Support shipboard and land installation and test efforts
Participate in liaison with the ship program leads, shipbuilders, other customers and vendors by attending technical evaluations, design reviews and integrated process team meetings

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15 Services Engineer resume templates

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Services Engineer Resume Examples & Samples

Messaging Technologies (RPC, Eventing, REST, HornetQ, ActiveMQ)
Distributed Systems Thinking & Design (SOA, Eventual Consistency)
Caching Technologies (Coherence, Redis, Memcache)
Persistence Technologies (MySQL, Hadoop, Riak, MongoDB)
TDD & writing for testability

Messaging & Collaboration Services Engineer Resume Examples & Samples

Support Lync 2010 and 2013 environment
Support Exchange 2010 environment
Participate in regular maintenenace and DR events
Capacity, KPI and Management Reporting
Message Hygiene
Level 2/3 escalations for above technologies
Platform efficiency and automation / streamline repetitive and manual tasks
Root Cause Analysis of incidents
ITIL or equivalent certification
Knowledge of Messaging Protocols
Proficient in PowerShell
Good troubleshooting and analytical problem solving skills
Understanding of network protocols
Passion for technology and self improvement
Experience of working in the Financial Industry
Knowledge of Avaya Voice products and voice protocols

Senior Core Services Engineer Resume Examples & Samples

Senior Core Services engineer within Europe, providing hands on project delivery in Core Service activities as well support as part of escalation form Platform Operations as required
Provide regional input and oversight to architectural and engineering discussions and planning for Core Services and other Cross Platform initiatives
Investment Banking experience desirable but not essential
Enthusiastic, eager and personable
Ability to cope well under pressure
Demonstrate an ability to work well as part of a global team, and on their own when required
Proven track record in engineering, and a vision of infrastructure system architecture
Proven track record of project planning and delivering change projects
Working experience of Clustering and Volume Managers
Working experience of SAN/NAS (HDS) storage
Working experience of a virtualised infrastructure including VMware and Solaris containers
Additional programming / scripting experience � e.g. C and Java

Senior System Services Engineer Resume Examples & Samples

Work on projects that include SCCM, SCOM, Windows Server 2003 decommissioning, and Azure Cloud, among other technologies
Support incoming server incident and request tickets in a distributed high volume environment
Manage and respond to daily alerts from monitoring systems (SCOM, xMatters)
Patch deployments to 1,300+ Windows Servers during predetermined outage windows; software, driver, and firmware deployment and configuration
Detail documentation of any changes to the environment, as well as develop new documentation for existing systems
Work weekends or evening hours within set maintenance schedules, including on-call rotation
8+ years of relevant, hands-on experience supporting Windows Server 2008(R2) in an Enterprise Environment
Thorough understanding of working principles, and experience supporting Active Directory, Group Policy, Microsoft DNS, IIS, Virtualization (Hyper-V or VMware), Symantec Endpoint Protection (or similar enterprise AV)
Strong understanding of generally accepted system administration methodologies, tools, and techniques, and desire to instill these practices in both individual and teammates’ work
Good written documentation skills and demonstrable experience of documenting systems and procedures
Experience with and wiliness to follow a strict change management and incident tracking process
At least functional knowledge of PowerShell scripting and desire to become more advanced
Experience with monitoring systems such as SCOM, WhatsUpGold, NetScout, HP NMS, Syslog, or others
Experience in Financial sector preferred
Windows Deployment Services
Windows Clustering including application clustering (e.g, SQL, IIS. Exchange etc.)
Patch Management tools
WIKI Documentation
Cisco UCS
Automation frameworks (Chef/Puppet/PowerShell DSC)

File Services Engineer Resume Examples & Samples

5+ years of experience in a large global coporate IT environments, managing file share infrastructure and servers related hosted on Netware and Windows Server OS
Powershell scripting or similiar a plus
Related Degree or Certifications (CNE, MCSE, etc...) a plus
Windows Server 2012, Windows DFS, and Windows Group Policy are a plus

Senior Platform Services Engineer Resume Examples & Samples

Provide technical support and troubleshooting for WB partner studios leveraging the WBPlay platform
Provision environments and perform initial configuration for newly on-boarded game integrations
Drive improvements to automated deployment solutions and proactive monitoring across environments
Work to instill DevOps mentality and best practices throughout the development cycle
Ensure WBPlay environments maintain the highest level of quality, security, scalability, availability and compliance amidst an environment of rapid change and growth

Msdp / ece Services Engineer Resume Examples & Samples

Execute Product Configuration
Execute Integration work
Perform system verification (testing)
Post Project activities
Networking knowledge (protocols, switch config, IP troubleshooting – Snoop/Sniff/Packet analysis)
Scripting basics (shell/javascript)
Linux & Unix Operating systems (install/upgrade)
Database knowledge a plus (SQL, Oracle systems)
VMWare (experience working with VMs)
Web Services (REST/SOAP)
System Verification experience and use of tools (MARS, Selenium, SOAP UI)
Knowledge of MSDP (Mobile Service Delivery Platform) and ECE (Ericsson Composition Engine) a plus

Services Engineer Bss Experienced Resume Examples & Samples

AOP planning
End to End responsible for change in the N/W with the proper impact analysis
Solution readiness as per market requirement
Responsible for maintaining the life Cycle of the software and hardware of the BSS nodes and timely upgradation
Lead the analysis of reports and databases to identify network issues (major)
Develop options to resolve capacity constraint situations (for example, equipment additions needed) based on both forecasted and unforecasted customer requirements and be prepared to present the options to the customer (major)
Lead the development of network build plans with associated budget requirements (major)
Coordinate and present the results of business case for capacity augmentation on high growth areas (major)
Track and monitor engineering projects to ensure they meet funding and timing requirements (minor)
Lead the development of recurring and ad-hoc reports regarding network capacity, network element, and budget execution data (routine)
Optimization of the network/nodes
Capacity and Performance Management
Fluent in English (written and oral)
Demonstrated ability to lead teams in the completion of technical tasks
Experienced with project management and team leadership
Demonstrated ability to develop and present network solutions to the customer

Pipeline Services Engineer, Shotgun Resume Examples & Samples

Work with Shotgun customers to understand existing pipelines and develop requirements to improve efficiency and functionality
Develop user and technical documentation for solutions in the form of white papers and Shotgun Solutions Catalog entries
Shotgun knowledge and application on a Film, VFX, Animation, or Games Production
5 Years of Production Experience with a focus on Pipeline and Production Management development and an understanding of common production workflows and pipelines
Exceptional attention to detail and follow-through
Excellent interpersonal, communication, and presentation skills

Endpoint Services Engineer Resume Examples & Samples

Performance monitoring, troubleshooting, and tuning for all end-user systems
Create a formal mentorship with IT Desktop peer(s) to share lessons learned and IT knowledge
Knowledge of server hardware, software installation and maintenance, in coordination with Corporate IT (e.g. SAN/NAS storage, Network)
Minimum 5 year experience supporting Microsoft systems (NT, W2K, XP, Windows 7)
Must have knowledge of PC hardware architecture
Working knowledge of Sales related applications (Siebel CRM) is a plus and experience with automation tools

Core Control Services Engineer Resume Examples & Samples

Experience in perimeter security controls
Team management and leading global virtual teams
Excellent interpersonal and communication skills, including ability to negotiate, compromise and demonstrate diplomacy in sensitive situations and to interact effectively with senior management across diverse cultures

Directory Services Engineer Resume Examples & Samples

Provide technical leadership on projects within the team as well as lead internal technical teams and vendors through to resolution on high priority/high visibility production incidents
Implementation of complex and comprehensive solutions for enterprise and Line of Business environments
Expertise in Windows 2003 / 2008 /2012 Active Directory environment, including experience with the　design and operational　support of　Forest, Tree, Domain, Sites and services, Replication, GPO's, OU design principles, Multi-master operations, & WINS name resolution systems
Experience with high availability solutions,　e.g., 　Clustering, Firewalls, DNS, Terminal Services licensing is required
Must have knowledge of System Center Suite
Must have PowerShell and/or C# scripting skills

Endpoint Services Engineer Resume Examples & Samples

Debugging of hardware issues and conflicts,
Installation and upgrading of software packages,
Troubleshooting Windows system issues
General Ticket resolution via “Helpzilla” help desk system
Install standard Corp images and configure PCs and Laptops
Troubleshooting BlackBerry device issues

Senior Services Engineer Resume Examples & Samples

Delivery of 3G/HS MS KPIs for Active Managed Services Contract
Delivery of 3G/HS RAN Design and BoQs as per Managed Capacity Contract after considering inventory levels and by ensuring capture of spares as required by Operations Team
Ensure smooth interworking with 2G/LTE RAN Layers and team members
Customer interface for all 3G/HS Design and Optimisation activities at the OPCO
Degree in Electrical Engineering/ Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
A minimum of 5 years of relevant experience (RAN Engineer)
Expert knowledge of 3G RAN Optimisation and good knowledge of 3G network design and Optimisation
Expert Knowledge of 3G RAN design and Inter system traffic management with 2G layer
Good knowledge in Data services on R99 and HSPA E2E Optimisation
Knowledge of Ericsson's design and optimization tools sets and best practices and in case of MS of other vendor equipment/network, specific in depth knowledge is required in the same
Knowledge of Ericsson RAN product portfolio including Network Management Systems -OSS, Business Objects and Eniq; and in case of MS of other vendor equipment/network, specific in depth knowledge is required in the same
Knowledge of MSTOP and Ericsson Offshoring Model
Good command of English language; French is a requirement in Franco countries
Able to work and co-ordinate between teams, which are remotely located
Should be able to travel for meetings and discussions if required
Excellent Knowledge of the Ericsson Tools and processes
LI-NC1

Engineering Services Engineer Resume Examples & Samples

Establish work schedules, shift assignment and work prioritization
Guide the tradesman to conduct inspection, repair and maintenance on building facade system. make sure the building façade always in good condition
Diagnose building façade defect, provide preventative measures, create building façade maintenance documents archive and maintenance history data; create working procedure for newly added building façade system
Manage building façade maintenance service supplier for conducting inspection, maintenance and repair for the building
Participate quality acceptance for theme park wide buildings and the commissioning & startup process of those buildings
Develop operation guideline & SOP for building facade system
Complete other assignments as deemed appropriate by his Manager
Excellent civil engineering background
Solid experience at painting, carpentry and plaster procedure and process
Experience in a leadership role
Over 4 years relevant working experience in building façade system maintenance
Able to read civil structure and architecture engineering drawings and schematics
Able to develop management reports, accurately report information, and deliver projects on time
Strong computer skills (MS Word, Excel, Power Point, etc.); AUTOCAD skills preferred
Understand how to identify the hazard material and hazard waste during maintenance and proper treatment methods; understand the fall protection equipment and its correct selection and usage in power distribution equipment maintenance; familiar with maintenance related personal protection equipment types and the correct selection and usage; Understand various dangerous resources control during maintenance in order to prevent the damage from happening; understand the fire protection knowledge and emergency treatment knowledge in working area; familiar with the response and treatment for leakage; familiar with power distribution equipment maintenance working area safety reminder items; understand the damage and accident report and investigation process
Familiar with the relevant laws, regulations and industry standards for painting, carpentry, plastering etc
Available to work Sunday through Saturday, all shifts (i.e., 1st, 2nd, and 3rd shift) as deemed required by management
Available to work on holidays
College’s degree or above in civil engineering or related discipline

System Services Engineer Resume Examples & Samples

Minimum of 5 years work experience in Application Support Role, preferably in a large scale global Financial Services Organization
Experience in large scale enterprise application development and/or support, or Operations and Engineering roles, with interpersonal skills and working as a team
Experience with UNIX (Solaris, AIX and Linux) Operating Systems, Unix scripting, (Korn Shell, PERL)
Expertise in Messaging Services (JMS, TIBCO, EMS, MQ) and WebLogic/WebSphere Application Servers and supporting applications which use these technologies
Experience with HA, Hardware Clusters, Application Clusters, Resources, Resource Groups, and supporting applications which leverage these technologies
Familiarity with VMWare, Cloud based virtualized environments,
Experience with NDM Connect:Direct, Data Direct, FTP, SCP, SSH and other data/file transfer technologies
Experience with Autosys Job Scheduling and other automation tools
Working knowledge of Infrastructure Monitoring and Management, alerting
Working knowledge of Change and Release Management tools (uDeploy)
Additionally, it would be nice to have experience in Oracle Financial products like Revenue Management & Billing, PeopleSoft etc to be able to support Global Billing Systems
Proven ability in working with the development team members and other partners, with minimal supervision
Strong verbal and written communications skills, excellent interpersonal skills with ability to communicate well at all levels
Team Player, self-starter and thorough who is willing to take on any assigned job/responsibilities
Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
Efficiently and effectively manages work, time, and resources
Strong knowledge, understanding and application of project management principles and methodologies and Software Development Life Cycle (SDLC)
Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus
Strong problem solving and program execution skills while being process orientated
Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues

Managed Services Engineer Resume Examples & Samples

2nd Level Assurance Support Activities
2-3 years experience in managing complex IT/Telecom solutions
English Language skills (proficient level)
UNIX operation/administration skills are mandatory
Windows operation/administration skills are mandatory
SQL/PLSQL skills are mandatory
Italian language would be a plus
Knowledge of Telecom Billing applications would be a plus
Knowledge of Telecom CRM applications would be a plus
Knowledge of Telecom Integration solutions would be a plus (EAI - Tibco, SOA, etc)
Knowledge of DWH/BI solutions would be a plus
LI-AS3

Services Engineer Ericsson Composition Engine Resume Examples & Samples

Execute Integration work (O)
Identify and drive improvements
Language skills (fluent English)
Analyzing Learning & Researching
7~8 years of integration experience
Customer focused by being responsive, having a sense of urgency, consulting skills and empathy, in an effort to develop the relationship with the customer and the customer's business. Translating the customer's needs into business solutions
Adaptability in a constantly changing environment, by approaching change or newness positively and communicating with others in a positive manner. Being an active participant and acting as a change agent
Managing work and time by finding and taking advantage of available resources to complete work efficiently (leveraging resources). Being able to work with multiple, time critical priorities
Quality oriented by finding a balance between speed and quality of work, based on business realities. Consistently delivering to the best of their abilities
Taking initiative and independent action by responding quickly, taking responsibility and being accountable for their actions. Going above and beyond the basic job requirements
Energy by being engaged and motivated, maintaining a positive attitude, and displaying a passion to win on a daily basis
Innovation by thinking outside the box, challenging ideas and practices constructively and striving to continuously improve the way things are

Endpoint Services Engineer Resume Examples & Samples

Build new systems (laptop and desktop), and new hires deployment
Minimum 3-5 years IT experience
Must have working knowledge of operating systems (i.e., Microsoft, Apple, Linux, etc.)
Must have working knowledge of PC hardware architecture
Must have working knowledge of desktop applications, (i.e., MS Office, virus scan, vpn, imaging software, etc.)
Must have working knowledge of desktop architecture build methodologies

Infrastructure Services Engineer Resume Examples & Samples

Understanding industry best practices, JPMC policies and standards, and the Chase Commerce solutions operating environment
Designing solutions that implement or enhance the technologies necessary to manage, monitor, and safeguard Chase Commerce Solutions technology assets and operating environment
Maintaining, monitoring, supporting, and upgrading all software components used in the delivery of infrastructure services
Designing performance and summary reporting for management, internal customers, and auditors
Managing engagements with new internal service customers who require the use of infrastructure services
Identifying risks as it pertains to systems patching, Anti-Virus controls, systems monitoring, systems management, and compliance within Chase Commerce Solutions and developing plans to reduce or resolve those risks
Minimum of 3 year experience in a production support, systems management, or engineering technology type role
Minimum of 3 year general experience with configuring or using all of the following technologies and services: Active Directory, Certificate Services, IIS, DNS, DHCP, Distributed File System, Group Policy, PowerShell, LDAP
Minimum of 3 years experience deploying, implementing, or supporting Microsoft Windows Server 2008R2 (or later), Microsoft System Center Configuration Manager 2007 (or later), and Symantec Endpoint Manager 11 (or later)
Minimum of 1 year experience deploying, implementing, or supporting Windows Server Update Services, Microsoft System Center Operations Manager 2007 (or later), Microsoft SQL Server 2008 (or later), and Microsoft Active Directory 2008 (or later)
Experience designing, implementing, or deploying mission critical or continuously availability Windows Server based solutions
Experience operating in environments that are heavily governed under compliance, regulatory, or risk reduction controls
Experience supporting application services distributed across secure network environments, over a Wide Area Network, behind or between firewall controlled network zones (DMZ), and across multiple Active Directory security domains
Experience with the deployment of Microsoft System Center Configuration 2012 supporting 1,000+ Windows and Non-Windows devices
Experience with the deployment of Microsoft System Operations Manager 2012 monitoring 500+ Windows Servers
Experience with configuring some or all of the following technologies: server virtualization and hypervisors, Microsoft Cluster Service, Windows Firewall, Microsoft Network Load Balancing
Demonstrates an understanding of process-focused methodologies for IT related activities (Change Management, Incident Management, SDLC )
Demonstrates an ability to interact with technical, non-technical, and business members of the organization

IT Patch Services Engineer Resume Examples & Samples

Administers enterprise patch application system for release of patches to enterprise. Assists in strengthening technical measures to protect bank resources and business information
Partners with corporate security on company policies and procedures. Develops and implements IT Patch and Vulnerability policies covering Operating Systems and 3rd Party Applications. Partners with various IT departments on ongoing enhancement of Patch and Vulnerability methodologies and data/host security for the Bank
Documents system parameters and formats. Ensures hardware and software systems compatibility and coordinates and/or modifies system parameters in terms of existing and projected computer capacity and capabilities
Formulates and defines small to medium project/system scope and objectives. Develops detailed systems specifications from which programs will be written and that will fit with Bank's system architecture standards
Evaluates existing systems and procedures to identify deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage. Assists with analyzing, developing, and revising existing system logic difficulties and documentation as necessary and works on all phases of applications systems analysis activities
Works with IT team members through coding and implementation to ensure product matches envisioned result
Assists in conducting feasibility studies, including assisting with fiscal evaluations of proposed and existing systems, and participates in recommending new or enhanced applications software to meet business needs
Provides basic to moderate analytical assistance to staff including interpretation of requirements. Participates in developing detailed requirements with business partners and assists in the system definition. Develops functional requirements
Assists in developing test plans, test conditions and scripts using basic to moderate concepts of business knowledge
Tracks and reviews vendor deliverables and coordinates vendor activities as needed which may include integration of vendor tasks and contractual commitments
Assists in development of business proposals for software solutions to meet client needs. Coordinates activities to evaluate and recommend various technical solutions to meet requirement
Bachelor’s Degree in IT, Computer Science or related field or equivalent combination of experience and education required
Master’s/Advanced Degree preferred
Required license(s) or certification(s) CISSP – Certified Information Technology Security Professional preferred
3 - 5 years’ experience; 1 – 2 years of Banking/finance Industry
Alternative: Combination of education and experience (years /description) Two years working with hands on use of SCCM and two years working with Active Directory Group Policies
Good knowledge of business systems architecture
Good knowledge of programming, documentation and interface requirements
Good knowledge of systems hardware, software, and system administration
Good knowledge of applications development methodologies
Solid understanding of enterprise security, systems patching and vulnerabilities
Experience in developing and monitoring an information security function
Hands-on experience needs to be concentrated in system and workstation patching and delivery of patches
Vulnerability assessments and penetration testing
Experience in an enterprise setting
Knowledge and experience with web based applications, business applications, external and internal networks and security experience
Hands on experience in a Microsoft environment

IT Patch Services Engineer Resume Examples & Samples

Partners with corporate security on company policies and procedures. Develops and implements IT Patch policies covering Operating Systems and 3rd Party Applications. Partners with various IT departments on ongoing enhancement of Patch methodologies and data/host security for the Bank
Assists in developing test plans , test conditions and scripts using basic to moderate concepts of business knowledge
Assists in development of business proprosals for software solutions to meet client needs. Coordinates activities to evaluate and recommend various technical solutions to meet requirement
3 - 5 year’s experience; 1 – 2 years of Banking/finance Industry
Alternative: Combination of education and experience (years /description) At least 2 years of Unix experience; At least 2 years of Microsoft experience
Hands on experience in a Microsoft environment with experience with Solaris and Linux platforms

End User Services Engineer Resume Examples & Samples

Fixing bugs by applying updates, upgrades and software patches
Diagnose and find out faulty peripherals
Coordinate with vendors to get faulty peripherals replaced
Maintaining and fixing any error, failure or damage to the Desktop, laptop, server and mobile devices
Managing windows, Linux, Chrome, etc operating systems
Monitor the security system (anti-virus, network, etc.)
Provide basic network support
Providing advisory consultation related to infrastructure whenever it's required
Establishing policies and procedures to maintain the infrastructure
Manage Daily backup activities if require
Responsible for providing support at user Desk
Install new devices (laptops/desktops) Core
3 years plus relevant experience
Relevant IT secondary and/or tertiary qualification
Completion of, or progress towards, IT industry certification desirable (ITIL, Microsoft Certified Technology Specialist (MCTS)

Senior Specialist, Services Engineer Resume Examples & Samples

A four year degree in an Information Systems related field or equivalent experience required
3+ years of experience in an Engineering Capacity (planning, design, implementation and systems integration)
Hands-on knowledge of AWS, Microsoft Azure, or IBM Softlayer
A strong scripting background in languages such as Powershell, BASH, or Python
Experience with IaaS, PaaS, SaaS and containers
Comfortable working with ambiguous and abstract concepts, as the candidate will often have to resolve complex inquiries
Business communication and leadership skills
Must be comfortable presenting ideas to Senior Management leadership
Ability to create technical documentation and operational run books
Posses innovation skills and vision and can further cultivate diversity of thought
Ability to process new concepts and technologies quickly, has a passion for learning
Can lead and influence through teamwork and collaboration

Engineering Services Engineer, Attractions Resume Examples & Samples

Provide leadership to approximately 10 maintenance technicians performing daily preventative and corrective maintenance on attractions
Join the rides installation, testing and adjustment during the project phase, support WDI team and finish the assignment by them. Proactively learn and grasp the rides equipment and system
Participate in the recruitment, hiring and training of maintenance staff
Manage services received by vendors and contractors
Support to provide attractions spare parts plan
Complete other assignments as needed

Proxy Services Engineer Resume Examples & Samples

The Individual must possess the ability to analyze and understand a variety of existing and emerging business requirements, interface with technology engagement teams as a fully seasoned and proficient proxy engineer, in providing best in class engineering solutions that align to meet business and technology requirements
This highly dynamic position will require the ability to manage multiple technical project engagements requiring the candidate to be a “team player” whom can also work independently in managing to multiple deadlines, priorities and diverse set of applications and requirements
Candidate will be a strong engineering minded individual with polished collaboration, written, and communication skills and a proven track record interacting with various levels of management, clients and technical team members in delivering technical traffic management solutions
Engineering Solution Design Experience
In depth engineering experience in content solutions, including the design, low level engineering, and delivery of new hardware systems focused on proxy support and solutions for client applications across the enterprise
Understanding of how proxy hardware design contributes to threat mitigation
Functional understanding of proxy technology (BlueCoat, NetApp, etc)
DMZ Network infrastructure knowledge including topology, security policies, firewalls and the L2/L3 switch and router infrastructure is required.Logical thinking capability
Self Starter and can work under minimal supervision
Excellent team player – can work around the conflicts
Multi-tasking capability
Functional understanding of DLP technology (Vontu)
Functional understanding of malware mitigation technology (FireEye)
Functional understanding of intelligent switching technologies (Radware)
Functional understanding of content switching technologies (F5)
Functional understanding of server technologies (HP blades, VMware, dedicated server hardware, cloud)
Functional understanding of DDOS attacks
Functional understanding of malware attacks

System Services Engineer Resume Examples & Samples

Split time approximately 60:40 between project based work and support based work; split may change depending on workload
Work on projects that include Patch deployment and software packaging using System Center, SCOM, Windows Server 2003/2008 decommissioning, and Azure Cloud, among other technologies
Rack, configure, decommission, and deploy OS for physical servers in co-located and local datacenters
Administer and troubleshoot OS-level issues in a VM environment, as well as hardware problems on physical servers (Dell, Cisco)
Manage Print Server queues, drivers, and DR
Patch deployments to 1,400+ Windows Servers during predetermined outage windows; software, driver, and firmware deployment and configuration
Adhere to existing data center/colocation installation best practices, while providing input on site-specific best practices as necessary
Communicate proposed changes and improvements to ensure optimal performance and reliability
Travel occasionally to colocation facilities and remote office locations as needed
3+ years of relevant, hands-on experience supporting Windows Server 2008/2012 (R2) in an Enterprise Environment
Proficient knowledge of PowerShell scripting and desire to become more advanced
Experience with server management tools such as MS System Center (preferred), Altiris, or similar
Experience managing an automated patching of Windows Servers with SCCM (preferred) Lumension, or a similar tool
Excellent troubleshooting skills with a scientific approach to problem investigation and resolution
In-depth understanding of common protocols such as DNS, DHCP, SMTP
Experience with and willingness to follow a strict change management and incident tracking process
Passion for providing outstanding support for inbound incident tickets, as well as foresight to keep things running smoothly by utilizing monitoring systems such as SCOM; must know when to work independently, and when to escalate
Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels
Ability to understand how a system operates with limited available documentation, and desire to contribute knowledge back to the team
Bachelor’s degree in Computer Science, Management Information Systems, or equivalent work experience
Automation frameworks (PowerShell DSC/ Chef/Puppet)
Strong automation and scripting skills
Server hardening experience is a plus
Familiar with ITIL framework
Altiris Incident/Change Management
Good understanding of Networks and protocols

Messaging & Directory Services Engineer Resume Examples & Samples

Support and maintenance of the Microsoft Exchange and Active Directory environments, including Office 365
Architechting and implementing of messaging and collaboration solutions
Manage problem resolution to a satisfactory completion
Documentation of all systems
Windows Azure, Azure AD and Office 365
Amazon Web Services, AWS Directory Services
Azure, Azure AD
Lync/Skype for Business
Lotus Domino
Symantec Enterprise Vault
ADFS

IT Patch Services Engineer Resume Examples & Samples

LI-IB1
CISSP (Certified Information Technology Security Professional) preferred
3-5 years experience, 1-2 years in Banking/Finance
3 years Microsoft operating system and SCCM (System Center Configuration Management) experience
2 years system vulnerability/patching experience

Quality Services Engineer Resume Examples & Samples

4 year degree from accredited university
Previous experience with electronic document processing
Previous experience in Quality Assurance role
Previous experience performing audits
Previous experience creating Confluence documentation
Previous experience creating process, documenting process and training team members

System Services Engineer Resume Examples & Samples

5+ years of relevant, hands-on experience supporting Windows Server 2008/2012 (R2) in an Enterprise Environment
Knowledge of PowerShell scripting and desire to become more advanced
Experience with server management tools. such as MS System Center (preferred), Altiris, or similar
Experience managing an automated patching of Windows Servers with SCCM Lumension, or a similar tool
Previous experience in server hardening
Experience in Financial sector
Experience with: Automation frameworks (PowerShell DSC/ Chef/Puppet); Windows Clustering including application clustering (e.g, SQL, IIS. Exchange etc.); Patch Management tools; Altiris Incident/Change Management; WIKI Documentation; and/or, Cisco UCS

Senior Services Engineer Resume Examples & Samples

Be responsible for maintaining a deep, up-to-date understanding of customer solutions, teams, and integrated systems in order to effectively support GE Digital customers
Understand, design, and deploy full stack (Infrastructure, applications, DB, middleware, networking)
Drives performance and reliability, including developing testing plans and applying reliability frameworks across full stack deployments
Gather and analyze data and develop architectural requirements at project level
Support the development software and data delivery platforms that are service-oriented with reusable components that can be orchestrated together into different methods for different businesses

Senior Services Engineer, APM Practice Resume Examples & Samples

Familiarity with Equipment Health Monitoring and Performance Monitoring of equipment
Masters’ Degree in “STEM” Major (Science, Technology, Engineering and Math)
Strong problem solving skills and a high degree of creativity/resourcefulness
Ability to work as part of a team and as an individual contributor
Experience managing complex engineering projects
Strong quality background with Green Belt certification or equivalent quality certification (eg: Lean)
GE Leadership program graduate (eg: EEDP)
Ideally the candidate will have fluency at least 2 languages (prefer Spanish, Portuguese, and Arabic to support current projects)

Senior Services Engineer Resume Examples & Samples

Provide expert knowledge and experience to estimate the technical effort required to implement complex solutions
Lead high level technical analysis activities, such as requirements gathering and gap analysis of user requirements
Lead definition of solution architectures and development of detailed design specifications
Contribute to and potentially lead the implementation of solutions. Own technical deliverables during the entire lifecycle of the projects
Engage throughout the full lifecycle of assigned projects, influencing decisions on architecture, design, and functionality working closely with project managers
Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions
Establish broad technical review processes to improve and obtain support for the proposed solutions
Interact with Product Development Teams, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and implement processes to ensure best use of Proficy products and services to meet project requirements
Effectively communicate both verbally and in writing with peers and team members as an inclusive technical leader, supporting pre-sale strategy, services consulting efforts, and project execution
Effectively apply project execution methodology and standards
Maintain & continuously update technical skills and knowledge
Work independently as well as part of the team
Bachelor's Degree in Software, or STEM Major (science, technology, engineering, math) from an accredited university or college
Minimum 5 years of experience in industrial software services or product development functions OR 3 years experience with a Masters Degree OR a PhD without equivalent work experience
3 years of experience designing or implementing software applications
3 years of experience with GE Proficy products or comparable competitive products

Senior Services Engineer Resume Examples & Samples

Provide expert knowledge and experience to estimate the technical effort required to implement complex MES, Advanced manufacturing and Machine monitoring solution Lead high level technical analysis activities, such as requirements gathering and gap analysis of user requirements
Lead definition of MES solution architectures and development of detailed design specifications
Contribute to and potentially lead the implementation of MES solutions utilizing the GEIP Proficy products or comparable competitive products
Establish broad review processes to improve and obtain support for the proposed solutions
Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and implement processes to ensure best use of GEIP products and services to meet project requirements
Effectively apply GEIP execution methodology and project standards
Bachelor's Degree in Software, Electrical, Computer or comparable engineering discipline from an accredited university or college (or a High School Diploma / GED with a minimum 4 additional years of experience in engineering position)
Minimum 5 years of experience in industrial software services or product development functions
Minimum 3 years of experience designing or implementing MES, (Manufacturing Execution Systems) application
Minimum 3 years of experience with GEIP products such as GEIP Proficy Products such as Proficy CIMPLICITY, Proficy iFix, Tracker, Plant Applications, PfMD, Work Flow, Proficy Historian, or comparable competitive products
Ability and willingness to travel up to 50% of the time throughout the US and Canada
Experience with Manufacturing or Infrastructure Industries (Power, Water, Automotive, Aviation, etc.)
Experience with enterprise software and large distributed systems
Ability to lead and mentor others
Experience with development in an ISO-certified environment
Proven ability to write clear, concise requirements, and design documents

Site Services Engineer Resume Examples & Samples

HNC/HND or Degree in relevant technical subject
Proven engineering experience within a manufacturing environment, preferably with food products or FMCG
Practical understanding of modern engineering practice & principles, sound knowledge of H&S Legislation including CDM, CE Marking, Machinery Ras, Atex, DSEAR
Excellent knowledge of site utilities
Sound technical knowledge and practical experience of working within Nestle Engineering Compliance
Computer literate, include MS Office/SAP
Able to manage time pressure and multiple projects/priorities
Solid communication skills, comfortable presenting ideas to groups
Excellent management skills, able to lead cross functional teams
Understand use of world class problem solving techniques
Manage site utilities ensuring optimal cost and efficiency of equipment and infrastructure utilising own area of competency and specialisation or with competent 3rd party
Ensure process and personnel safety with regard to utilities and industrial services plant/equipment through routine and periodic safety inspections/audits ensuring compliance with H&S Legislation contributing to site SHE objectives
Manage quality, environmental internal/external compliance requirements for utilities/industrial services through management and monitoring processes and routines
Support multi-disciplined teams to achieve Factory targets
Support wider Engineering team for maintenance issues, effective communications and deputise for Maintenance Engineers
Understand business attributes to prioritise tasks in line with local KPIs and business demands
Support plant operations by monitoring/solving equipment failures using World Class Manufacturing Methodologies and implementing long term corrective actions
Develop and manage equipment failure programmes
Develop and deploy improvement activities, research new technologies and support long term capital planning
Develop, implement and manage condition based monitoring systems, train Maintenance Technicians on the various CBM systems
Support E&T in identifying training needs, develop and deliver training material

Cable Engineering Services Engineer Resume Examples & Samples

BS in Electrical, Mechanical or Civil Engineering or equivalent. The qualifications must enable the applicant to take the EIT exam, and then to proceed to obtain a Professional Engineer registration in the state of Massachusetts within 3 years
At least 1 year experience in engineering and/or construction with experience designing and/or installing cabling systems
Certification as BICSI RCDD (Registered Communications Distribution Designer) or qualifications necessary to obtain certification within two years
Review material submittals and construction progress to verify compliance with contract requirements
Review CES safety performance standards and ensure compliance with applicable safety standards
Coordinate with Customer Services and Telecommunications Systems staff and maintain and update concise and accurate Autocad archival records of UMass Telcom Cabling & Infrastructure
Sufficient physical agility to climb ladders, enter manholes and negotiate construction sites
Maintain current knowledge of all applicable regulations and codes regarding telecommunication systems design

Core Services Engineer Resume Examples & Samples

IT Service Design & Support – As a member of the Adobe Core Services team the candidate will be responsible for working closely with our TechOps Architecture and Product architecture teams to identify service gaps, design new services to fill gaps, update existing technical services to fill gaps, and then implement these services throughout our complex world-wide infrastructure
IT Security Infrastructure – A key part of the teams services are related to IT security. The candidate will be responsible for design and implementation of jump host security environment that provides security access from the corporate network environment into the global production environments
Operational Support – We receive numerous requests daily to update, expand, and support our supported IT services. We need someone to be able to understand the customer request and provide them with responsive and friendly service
Performance & Optimization – Work with product teams to determine correct workloads and provide optimization guidelines regarding supported platforms. We need someone who can ensure that our multi-thousand node marketing cloud service is running at peak performance and throughput at all times
Experience supporting Unix/Linux systems. CentOS experience preferred but not required
Experience supporting Linux services. Preference for experience with some of the following: FTP, SMTP, Splunk (or other large scale logging service), Syslog, Kickstart, Puppet/Ansible/Salt for provisioning, etc
Experience software development experience in Python or similar
Passionate about designing and support complex IT systems while being able to also do day to day infrastructure operations. We want someone who does not have a preference for one tool but rather looks for the right tool for the job
Eager to learn, to take guidance, and understanding that there is always more to learn
Can work well as part of a cross functional team of developers and operations
Is able to manage time properly such that commitments are communicated and then met
Able to think holistically and excel at systems thinking

Core Services Engineer Resume Examples & Samples

Support the day to day operations of core systems, including but not limited to, Active Directory, DNS, WINS, DHCP and Group Policy
Document, track and monitor progress on issues to ensure timely resolution on current tickets and to reduce/eliminate future incidents
Perform Active Directory Federation Services architecture and design; and tenant build, deployment and administration
Act as one of the global ADFS SME’s (Subject Matter Expert) to provide expert knowledge and best practices for various regional/application support teams and third-party vendors across the globe
Provide detailed documentation of all implementations, changes, and solutions resulting from Active Directory support activities, and be committed to continual improvement of the environment
Provisioning , deploying, upgrading, and decommissioning core infrastructure systems (e.g. promotion / demotion of domain controllers)
Administration of Quest / Dell tools leveraged for synchronization services, auditing, and monitoring (Quick Connect, ActiveRoles Server, ChangeAuditor, Recovery Manager)
Perform assessment of Active Directory environments and assist with risk identification and remediation as a means to ensure the integrity, security, and availability of the environment
Assist with Active Directory design and implementation for enterprise integration of new sites or remote offices. Entails configuration of Active Directory Sites and Services subnets, sites, and site links
Support strategic Active Directory re-design effort. Project entails OU restructure, GPO standardization and rationalization, remediation of critical risks, and delegation of authority based on least access principal
Serve as a project resource for mid to large business unit or infrastructure based projects
Keeps customers abreast of request status, risks, and issues related to area of expertise
Quickly and professionally respond to 3rd level technical support requests as needed, that arrive via phone, e-mail and ticketing system
Participate in 24/7 support and on-call rotation
College degree in the field of computer science, engineering or information systems or relevant work experience
Experience in enterprise environments that consists of 10,000+ users
5-7 years’ hands-on experience managing Windows Server operating system
5-7 years’ hands-on experience supporting Microsoft Active Directory in a large multi-forest environment
3-5 years’ hands-on experience supporting Active Directory Federation Services
Hands-on experience administering at least 3 of the following technologies: DNS, DHCP, Multi-Factor Authentication, Azure AD, PKI, or SCOM
Certification in one or more of the following is desired: MCP, MCSE, MCITP, or MCM

Workplace Services Engineer Resume Examples & Samples

Assist in the repair of plumbing, flooring, ceiling, lighting, ballast replacement, hard surfaces, walls, furniture and shelves
Assist in maintenance and minor repairs of heating, ventilation systems, air conditioning and refrigeration systems and equipment
Assist in troubleshooting, repair and maintenance of electrical distribution systems, including electronic controls, fire alarms, and clock systems
Assist in the repair and maintenance of lockable hardware such as doors, automatic electric doors, windows, lockers, and magnetic keying systems to ensure safety of facilities and maintain systems
Assist in the maintenance and repair of plumbing and heating fixtures and components, piping of various size and type; checks safety equipment and replaces components such as washers and gaskets
Assist in the inspection, repair, or replacement of pumps and valves
Assist in the writing of specification for repairs and new construction
Maintains appropriate service repair work order records electronically
Researches and inventories equipment parts and supplies
Responds to routine and emergency calls for repairs and service
May assist in the training of other team members in the area of facilities maintenance
Assists and serves as back-up to other workplace services staff

Microsoft Hosting Services Engineer Resume Examples & Samples

Design, test and implement new cloud services for Windows Azure Pack
Working in an Agile environment, define reusable technology patterns to enable application team adoption and velocity
Drive the delivery of Azure Pack based technology solutions within the Enterprise Technology organization
Influence the roadmap of the Azure Pack service by working with customers and other stakeholders to ensure alignment
8+ years combined of IT and/or Development Experience
3+ years of experience in System Administration, Operations, or Dev/Ops role
2+ years of experience with Windows Server and IIS (or Azure equivalent)
Previous experience in a multi-tenant, cloud based environment
Experience with Microsoft Azure or Azure Pack
Experience with SQL Server
Experience in Application Lifecycle Management with Team Foundation Server (TFS)
Knowledge of the .NET Development Stack
Knowledge and/or experience in the health care industry

Identity Services Engineer Resume Examples & Samples

Experience with developing, designing, and implementing identity and access management (IdAM) solutions, including user provisioning, role-based access control, authentication, and authorization
Experience with scripting languages and development
Experience with encryption and cryptography and security architectures
Knowledge of SIEM tools
Knowledge of public Cloud and hands-on solutions development for IAM
Knowledge of user behavior analytics, access governance, privilege management, federation, and SSO
Knowledge of implementing privilege management tools
Ability to quickly grasp new technical approaches and communicate the information effectively to diverse audiences
BS degree in IT, CS, or Computer Engineering
Experience with IdAM COTS software
Experience with system design, integration, identity life cycle management, and Open Source tools
CISSP, Security+, CISA, or CISM Certification a plus

Lead Enterprise Shared Services Engineer Resume Examples & Samples

Guide sponsors on alternative shared services delivery and operating models and advise sponsors through the shared services planning, deployment, and management lifecycle
Assess feasibility of shared services approach. Develop and advice on shared services strategy and value proposition
Help government leaders to translate their shared service mission, vision, goals and strategies into actionable programs within a coherent concept of operations
Analyze the current state and support the design of objective future shared service business operations for federal departments and agencies in order to aid Government decision making
Assist in assessing the alignment of shared services and technology with desired business/mission strategies and objectives, concept of operations, business processes, roles, organizational structures and technology standards
Provide functional support in planning, evaluating, and overseeing Custom Off-the-Shelf (COTS) solution implementations with particular emphasis on Enterprise Resource Planning (ERP) activities and modules
Assist the customer in creating and overseeing an enterprise shared services business architecture or architectural components for their organization
Provide functional support in designing or guiding the agency to design target architectures that streamline and modernize federal agencies or service organizations
Establish and standardize internal governance models, required tools and delivery frameworks for shared services execution
Contribute to MITRE's reputation as a thought leader in the advancement of Enterprise Shared Services Planning and Execution within MITRE and across Academia, Gov/Industry Standrads and Professional Societies
Develop trusted strategic partnerships with key customers and stakeholders
Bachelor's degree in Engineering, Business, Information Systems Management or related disciplines
8+ years experience implementing Shared Services, IT Enterprise Transition Planning and Execution, Enterprise Architecture, Business Architecture, or Service Oriented Architecture (SOA) development experience

Virtual Services Engineer Resume Examples & Samples

Define service from a day-to-day operations perspective; establish standards for their service
Oversee the daily Virtual Services execution and maintain an expert view of the current Virtual Services’s state operations
Interface with Modernization branch to ensure future Virtual Services enhancements or changes continue to provide quality service to the USSOCOM IT customers and do not impact in a negative way the USSOCOM J63’s ability to provision and support Virtual Services services
Oversee the vulnerability and remediation process associated with the Virtual Services service

Projects & Services Engineer Resume Examples & Samples

To learn various components of the Ovation system
To implement & test Control and Graphics as per project requirement
To implement the Control & Graphics macros as per customer inputs
To prepare the Ovation Database under the supervision of the project lead
Travel to PWS offices / sites as per the project requirements
To provide daily update to respective leads regarding the task carried
Ensure completion of assigned tasks within budget and schedule agreed with the lead
Ensure highest level of customer focus and meet or exceed the customer satisfaction targets
Ensure 100% compliance of quality processes & departmental objectives
Maintain a strong team work
To attend all the weekly/monthly meetings and share inputs
Prepare list of achievements for performance review
Contribute, as a member of the engineering team, towards meeting its overall performance objective
Ensure completion of timesheets, expense reports & other statutory requirements on time
To work along with supervisor to add skills/competencies as required

Systems Services Engineer Resume Examples & Samples

New Zealand Registered Electrician
Extensive experience in field (onsite) commissioning and / or servicing work on industrial electrical systems
Understands instrumentation, process control and automation
Detailed experience testing, optimizing, trouble-shooting and repairing electrical systems hardware, PLC and HMI software
Understanding of the F&B industry, including general knowledge of food hygiene and flow dynamics
Ability to communicate clearly, both verbally and written at all levels
Good driving record and maintain a full drivers’ license
Ability to build strong relationships based on service delivery and trust
Understanding of filtration systems (desired)

Quality Services Engineer Resume Examples & Samples

Develop and deliver training in quality programs such as FMEA, 8D RCA, Corrective Action, DMAIC, GD&T, Gauge R&R, Design of Experiments, Lean, etc
Mentor and develop candidates after training
Cultivate and enhance Emerson Climate Quality Culture
Lead required Audit activities and train / mentor other Auditors

Shared Services Engineer Resume Examples & Samples

Minimum 7+ years development experience
Minimum 5+ years architecture experience
Java experience (7+ years with core architecture)
Web Services (5+ years)
RESTful APIs (3+ years)
Linux/Unix experience (5+ years)
Experience defining software development practices across teams of individuals
Significant experience working with enterprise architecture patterns and solid working knowledge of enterprise architecture best practices
Ability to function in a fast-paced environment with shifting priorities and tight deadlines
Enterprise architecture experience for large organizations
Object oriented programming background
Bachelor's degree and relevant certifications or equivalent experience

Senior Directory Services Engineer Resume Examples & Samples

System Prototyping - Able to conduct an early sample, model, or pre-release of a product built to test a concept or process or to act as a thing to be replicated or learned from
Requirements Analysis - Describes how business analysts prioritize and progressively elaborate stakeholder and solution requirements in order to enable the project team to implement a solution that will meet the needs of the sponsoring organization and stakeholders
Solution Assessment & Validation - The ability to understand and assess proposed solutions in order to determine how closely they meet requirements and if they will deliver the desired business outcomes. The ability to understand the organization, and its readiness, to determine what is necessary to transition to the solution
Solution Design - The activities involved in conceptualizing, defining, architecting, and ultimately designing complex systems
Solution Construction - Ability to select desired options to make a commercial off-the-shelf (COTS) products, applications, or IT systems function to user specifications. To build a particular application or system for use in a specific way
Troubleshooting - Able to diagnose and problem solve issues with computer hardware or software components with little or no direction. May require ability to install, configure, or disposition of server or client pc infrastructure and application issues
2+ yrs. experience performing administration/support with LDAP/Authentication/Authorization solutions from vendors such as Sun/Oracle and Microsoft
2+ yrs. advanced troubleshooting skills around LDAP solutions such as ODSEE/OUD/OVD/Active Directory
Ability to automate LDAP tasks on demand using Powershell and/or equivalent automation/scripting interface is required
Experience with LDAP architecture in a large (>800,000 user) environment
Experience with the latest IDaaS concepts and Federated Identity solutions such as Azure Active Directory, Okta, or Ping
Experience with managing directory replication, schema enhancements to meet business requirements
Knowledge of networking concepts such as DNS, Load Balancers, Firewall, SSL as it related to Directory and Federated solutions
Experience with the Oracle/Microsoft platforms
Experience planning and documenting tasks and projects

Lead Services Engineer Resume Examples & Samples

Bachelor’s Degree in Mechanical or Thermal Engineering from an accredited college or university
Minimum of 5 years of experiences in a Boiler/HRSG field services position
Ability and willingness to work on site of Power Stations for >75% of the time
Ability and willingness to travel 75% of the time, as required
Minimum of 5 years of Technical Field Advisor or Field Service experiences in Power Plants on Boiler/HRSG equipment is required
Experience and training on Alstom, Babcock, Ansaldo, or other OEM Boiler/HRSG is required
Understanding of Power Generation industry, competitive environment, and GE's Power customers
Strong business acumen and customer service mindset
Strong organizational / project management skills

Netapp Services Engineer Resume Examples & Samples

NetApp, EMC, VMWare, Linux/Unix
Resolve customer technical issues or Value Added issues
Design, configure, research and recommend products and services
Provide personal technical expertise development
Identify new opportunities in existing accounts
Coordinate between infrastructure teams storage technology deployment/project
Operational storage support working directly with Server engineering, Applications Development, Computer Operations on projects and/or requests

Imaging Services Engineer Resume Examples & Samples

Experience servicing medical imaging equipment typically obtained in six plus years required, preferably in a hospital environment.
Extensive knowledge of radiology physics, digital technology and mechanics
Extensive knowledge of laws and regulations pertaining to imaging equipment, radiation safety and protection practices
Knowledge of human anatomy & physiology, and medical terminology and regulatory requirements including JCAHO, CAP, JCAHO, the California Radiation Control Regulations – title 17, and the California Administrative Code – Title 22
Advanced skills in the following areas: radiographic systems, diagnostic ultrasound systems, portables, CR readers, Bureau of Radiological Health and Certification procedures
Excellent listening skills
Basic computer skills (MS Word, Excel, Outlook, etc.) required

Linux Services Engineer Resume Examples & Samples

Experience with Linux systems administration including knowledge of and experience with: SELinux troubleshooting and policy configuration/creation; Custom Linux kernel configuration and maintenance; Syslog; iptables; grsec experience preferred; Multiple Linux distributions (Debian-based and Redhat-based)
Server system administration proficiency, including experience with Apache, Nginx; and Bind. Knowledge of TCP/IP networking, ability to troubleshoot non-standard network infrastructure, to include VPN and NAT
Experience scripting or programming with Python. Knowledge of stand-alone automated configuration management systems (e.g., Chef Solo, Ansible, Kickstart)
Knowledge of IT defensive best practices
Experience with inter-discipline project management with occasional short turn-around tasks
Strong analytic and critical thinking skills, including an ability to think strategically
Ability to effectively express complex ideas and insights verbally and in writing to a variety of audiences
Ability to remain open-minded and change opinions on the basis of new information and requirements

Tools & Build Services Engineer Resume Examples & Samples

Discover and automate common tasks, including developing new integration tests
Maintain and create build/integration test servers, external library archives
Refactor and refine build infrastructure to improve compile times

Well Services Engineer Resume Examples & Samples

Prepare workover programs for different well interventions (Well pulling hoist, Rapid Services Rig, Coiled Tubing Unit & Wireline)
Ensure all programs are adhering HES rules and are achievable in a safely manner
Ensure all resources are organized and scheduled for all well interventions
Coordinating and supervising (if needed) workover and remedial programs
Ensure all activities and new completion are updated in OpenWells system
Prioritize Well Servicing backlog
Support in developing well servicing Standard Operating Procedures & program templates
Generating and monitoring departmental Key Performance Indicators
Participate in root cause failure analysis on subsurface failures
Participate in well servicing process improvement efforts
Participate in well servicing cost reduction efforts
Participate in well servicing HES meetings and audits
Support development and implementation of new technology
Minimum of 6 years’ experience in well services engineering and operation, mainly in workovers
Experience in completion & tubular design
Knowledge in different artificial lift systems (ESP, BP, GL & PCP), logging and production engineering
Knowledge in failure analysis
Knowledge with well IT systems mainly OpenWells
Demonstrated history of strong organizational and scheduling skills

Endpoint Services Engineer Resume Examples & Samples

Minimum 3+ years IT experience
Must have 3 + year in supporting Mac
Familiarity of desktop architecture build methodologies

GT Ooem Senior Services Engineer Resume Examples & Samples

Work with Customers and Users Groups to determine core services products applicability, identify technology challenges on non-GE gas turbine technology, and develop strong custom er relationships
Provide product support, including emergent support, engineering outage processes, and strategic reliability and quality improvements
Resolve in-depth, technical issues in non-GE gas turbine technology for customers in an efficient and timely manner
Partner with GE Power Services and GE Power Digital in the areas of Monitoring & Diagnostics and Software & Analytics to develop remote monitoring and analytics capabilities on non-GE gas turbine technology
Identify and manage product safety risks
Provide mentorship and knowledge sharing to the worldwide oOEM Engineering technical community
Communicate fleet and product issues to executive leadership, engineering teams, commercial teams and external customers
Participate in Services and New Units programs, including NPI Design Reviews, to represent Service Engineering; provide serviceability, fleet history and customer view points; capture potential opportunities for future productivity and outage cycle reduction
Identify opportunities for continuous improvement of processes and products that lead to better customer outcomes, communicate and influence organizations on potential improvements, and lead improvement projects related to aforementioned role functions
Strong experience mechanical engineering
Technical experience in gas turbine engineering or related technology
Experience in a customer facing product service / support, life cycle engineering and/or remote monitoring role
Masters degree in Engineering, preferably mechanical, materials, systems, or aero engineering
Very strong technical experience in gas turbine engineering
Knowledge of and prior experience with non-GE gas turbine technology

Lead Endpoint Services Engineer Resume Examples & Samples

Previous Lead or Supervisor experience*
Asset management, operational level and life-cycle of assets, tracking and monitoring**A comprehensive understanding of business SLA's and duties*
Minimum 3 years’ experience in a lead role or supervisory role
Minimum 8+ years IT experience
Must have 3 + years supporting Mac
Familiarity with operating systems (i.e., Microsoft, Linux, etc.)
Familiarity with PC hardware architecture
Familiarity with desktop applications, (i.e., MS Office, virus scan, VPN, imaging software)
Familiarity with desktop design-build methodologies
Proven Customer Service skills and soft skills required
Experience with VMware desktop products (ESX, Fusion, View, Workstation, etc.) would be a distinct advantage
ITIL Foundation certification is a plus

IT Services Engineer Resume Examples & Samples

Provide on-going Tier 2/3 operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities
In depth knowledge of Windows, Apple and Linux OS
Support and testing of products including Airwatch, SCCM, Vmware View, O365, Skype for Business
Create a formal mentorship with IT Desktop peer(s) to share IT knowledge. Bringing additional skillsets to the team will be an advantage (eg Powershell or Python Scripting)
Possibility to become part of a global Subject Matter Expert team working on projects with product teams to improve Desktop experience
Network with cross-functional teams to leverage best practices
Familiar with server hardware, software installation and maintenance, in coordination with Corporate IT (e.g. SAN/NAS storage, Network)
Identify current operational process inefficiencies and provide recommendations for improvement
Use professional concepts and company objectives to resolve complex issues in creative and effective ways
Good knowledge of MS Excel an advantage
Project Management experience an advantage
78433BR

Senior Services Engineer Resume Examples & Samples

3-5 years’ experience with Windows, .NET, SQL databases, Web Services and SOA technologies
3-5 years in a technical leadership role
3-5 years’ experience in software analysis, design, methodology, development and architecture

Services Engineer, Control Resume Examples & Samples

Support the HPro Enterprise SBU in achieving the objectives, margins and strategies required by business leaders. Assist in the generation of positive PR to support the Company’s reputation as a market leader, either directly, or in co-operation with the relevant customers
Providing effective Pre-Sales Project Engineering support of HPro Enterprise SBU products for all internal and external customers via POC deployments and the delivery of chargeable code development services
Identify any gaps in design that would affect programming functionality/quality
Assist in the formulation of tender responses and quotations by providing scoping of effort for AMX control code development
Plan and make visits as required to achieve defined project deliverables to System Integrators, Distributors and End-Users as directed by the Manager, Project Engineering - Enterprise SBU. Providing detailed reports of visits and project progress updates
Provide technical support for our clients, working with them to enable effective and appropriate deployment of HPro Enterprise SBU products
Be an integral part of the planning and execution of key Exhibitions and locally held seminars throughout the assigned region
Utilizing best practices, develop source code using applicable programming languages as required for the best desired result. This may include languages native to Harman products such as Netlinx, Java, Javascriipt, Lua, HTML5; and may also include third party & open source languages like C++, PHP
Document fully, both for archiving and to make future code changes easy
Assist with troubleshooting code, either remotely or on-site as needed
Maintain code for existing projects in secure cloud storage for archiving and for future needs
Take responsibility for your own Health, Safety and Welfare and that of others - who may be affected by what you do or fail to do - whilst complying with the Company’s Health and Safety Policies and Procedures, and that of any country as applicable
Manage assigned tasks and schedules. Other duties as assigned
Server, Desktop, App & Desktop Virtualization (VDI, VMWare, Hyper-V, Citrix), Application, Database, Developer. Candidate must be conversant in latest applications with practical experience managing complex combinations of applications to satisfy business function
Has supported the project – by participation in the programming, commissioning, and troubleshooting – of basic integrated technology systems
Has been in-person, frontline customer service-oriented interface to system users and managers. Demonstrates competent use of a minimum of one computer aided drafting utility (AutoCad, Visio, etc) for the purpose of electronic design documentation creation, editing, and review
Demonstrates competent use of electronic datasheet/spreadsheet tools (Excel, Numbers, etc) for the purpose of organizational management of project information (system types, part numbers, descriptions, pricing, etc)
Can independently program all the necessary Harman and 3rd party components (with required accessories) to satisfy customers’ project requirements for audio/visual signal flow and automation architecture
Can assess deployed integrated systems for optimization, upgrade, and/or conversion opportunity
High degree of self-motivation and flexibility
Ability to effectively organize and prioritize multiple complex tasks
Ability to work in a team environment and meet project deadlines is required
Possesses a minimum of one industry certification (CTS, CCNA, etc)
3-5+ years relevant experience in audio/visual, control, digital signage, and networking design, implementation, sales, and support with specific familiarity and experience of Harman Audio and Control solutions
B.S. in Computer Science or a related field is strongly preferred

Centralized Services Engineer Resume Examples & Samples

Responsible for the sequences of operation which meet the project requirements
Maintains customer satisfaction by investigating concerns, implementing corrective action, communication with staff, providing customer feedback and solutions
Some travel possible with occasional overnight stays

IT Services Engineer Resume Examples & Samples

Provide technical support for IT infrastructure
Monitor, maintain and administer IT infrastructure ensuring minimal interruption as per agreed service level
Provide technical planning and responsible for implementing system changes
Administer and analyze service fault, issue and update trouble ticket, fault isolation, track repair progress and manage restoration activities
Assist in design and implementation of new / improvement IT projects
Drive process improvements and procedures that will improve overall service delivery to the customers
Provide periodic performance reports for review with management providing input on improvements and quality initiatives

Site Services Engineer Resume Examples & Samples

Undertake all PPM and reactive attendances of Building Services Mechanical / Electrical equipment at the designated site(s)
Complete all electronic and paper records such that an accurate Site Log Book record of all works remains on site for the Client’s information and approval
Maintain good working relationships with the Client, office staff and the end users, resolving all operational difficulties where appropriate and supporting the management team
Recognise the agreed contractual Key Performance Indicators and Service Level Agreements an support the Contract Management team in meeting and exceeding these measures through the management of the PPM routines, statutory compliance programme, attendance to faults and repair processes and compliance with QSHE issues
Liaise with the relevant divisional Helpdesk(s) to ensure that all works instructions are produced by Concept for all staff and ensure that all such instructions are clear and understood by their recipients
Ensure all maintenance consumables are available and arrange replenishment of all items to ensure stock levels are established
Allocate plant and specialist equipment to enable work to be undertaken in the most cost effective productive manner
Ensure all chargeable works that are carried out are captured on the necessary systems so that they may be submitted for invoicing
Carry out general maintenance and good housekeeping practices and plant room cleaning to ensure that the life expectancy of all installed equipment is maximised
Where appropriate, report on the performance of any sub-contracted works to your line manager
Team player with good self-discipline and time keeping, with effective verbal and written communication skills
Experience/knowledge of working within a Health and Safety focussed role is advantageous
Basic numeracy and literacy skills

IP Services Engineer Resume Examples & Samples

Support Infoblox DNS/DHCP/IPAM architecture
Support Websense architecture
Support AWS and Azure Cloud components such as Route 53
Ability to work with registrar databases such as RIPE, APNIC, ARIN (registration, search, recovery, transfer of public IP Space)
Support Riverbed Netprofiler
Global on-call responsibilities, incident escalations, implementations of planned changes
Closely working with other groups and teams such as the GNOC, NED Data, NDA and up to vendor interface
Project work
Constant skill development and improvement
1 – 2 years of previous work experience with enterprise companies
Basic knowledge in some or all the supported key technologies, such as BIND DNS/DHCP, Load Balancers, UNIX/LINUX for standard tasks and troubleshooting
Understanding of routing and switching technologies and protocols
Ability to work with customers to define requirements, develop solutions and implement those solutions on time and to budget
Experience in creating solution design documents & diagrams
Bachelor degree in Computer Science, Electrical Engineering, or a related field
Attention to detail and aptitude to learn new technologies
Excellent English Language spoken and written communication and good documentation skills
Design and implementation experience with any of the following vendor products/technologies
Infoblox DNS/DHCP/IPAM
Riverbed Stingray load balancers
Websense Content Filtering
Redhat LINUX Servers
Route 53
AWS and Azure Cloud Components is a benefit

Senior Services Engineer Resume Examples & Samples

Provide expert knowledge and experience to estimate the technical effort required to implement complex MES solutions
Contribute to and potentially lead the implementation of MES solutions utilizing GE IP Proficy Products. Own technical deliverables during the entire lifecycle of the projects
Master’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
3-5 years of experience in software services for product development functions
Experience with CIMPLICITY HMI and Tracker

Diagnostic Imaging Systems Services Engineer Resume Examples & Samples

Perform emergency service, routine preventive maintenance, and acceptance testing on all diagnostic imaging systems, electronic image transfer systems and associated equipment
Coordinate technical service problems with their Senior Imaging Systems Service Engineer or Service Manager for determination of need of vendor service or assistance
Maintain adequate parts inventory for the repair and service of diagnostic imaging systems, electronic image transfer systems and associated equipment
Monitor and/or assist in the installations of diagnostic imaging systems, electronic image transfer systems and associated equipment
Configure a variety of systems to allow diagnostic imaging studies to be transferred onto Kaiser Permanente's digital imaging environment
Maintain service records through MITI's regional dispatch system
Maintain tools and test equipment required for assigned duties
Travel throughout the Southern California Region is required
Work extended hours when required for superior customer service
Perform other assigned duties as required by the Imaging Systems Service Manager
Corporate Compliance Accountability: Consistently supports the precepts of Corporate Compliance and Principles of Responsibility by maintaining confidentiality, protecting the assets of the organization, acting with integrity, reporting observed fraud and abuse and complying with applicable state, federal and local laws and program policies and procedures
Competencies: To perform the job successfully, an individual should demonstrate the following competencies
Problem solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions
Customer Service - In addition to defined technical requirements, accountable for consistently demonstrating service behaviors defined by the Kaiser Permanente Quality Service Credo, the KP Mission as well as specific departmental/organizational initiatives
Also accountable for consistently demonstrating the knowledge, skills, abilities and behaviors necessary to provide superior and culturally sensitive service to co-workers, to our customers, members, and contracted providers and vendors
Minimum three (3) years of experience in field service of x-ray systems maintenance
Certification or eligibility of certification by AAMI as Certified Biomedical Electronic Technician preferred

Building Services Engineer Resume Examples & Samples

Undertake a surveys/investigations of the Thames Barrier building services
Physical inspections/surveys of pipes, pumps, tanks, ventilation systems
Design input/technical input and/or technical review for upgrades/replacements of building services
Experience of working on river engineering or flood risk management projects
Honours degree in Civil Engineering
Working towards, or committed to becoming Chartered with the relevant Institution (ICE or CIWEM)
CTC cleared (to attend site visits)
Highly numerate and analytical
Flexible, innovative, adaptable and responsive to change
Motivated and enthusiastic
Works well in a team, but able to make decisions independently where needed

Senior Services Engineer Resume Examples & Samples

Provide expert knowledge and experience to estimate the technical effort required to implement complex APM solutions
Identify components equipment of Electrical, Power Generation, Oil&Gas, Tranportatioin, Healthcare, etc, map those components to GE Digital APM Software
Lead definition of APM solution architectures and development of detailed design specifications
Contribute to and potentially lead the implementation of APM solutions utilizing GE Digital APM Solutions. Own technical deliverables during the entire lifecycle of the projects
Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and implement processes to ensure best use of GE APM products and services to meet project requirements
Effectively apply GE Digital APM execution methodology and project standards

DSE Distributed Services Engineer Resume Examples & Samples

Understanding of technology and industry issues that impact business units and IT organizations within mid to large enterprise organizations
Proven ability to perform complex analytical tasks with minimal supervision
Analytical yet creative
Genuine desire to help people be at their best
Visual Studio or TFS preferred

Senior IT Services Engineer Resume Examples & Samples

Drive new SCCM packaging and deployments
Drive MDT Image creation and maintenance
Drive SCEP Administration
Maintain PXE boot environment for MDT
Create and Administer advertisements, programs, collections and SCCM reports
Troubleshoot failed SCCM deployments and SCCM client/server health issues
Administer SCCM software delivery, including large scale deployments
Administer SCCM desired state
Administer SCCM Health status
Administer SCCM windows update
Drive other projects as required or as business needs change
BS in Computer science
Strong PowerShell Skills a must
Must have 5+ years administering SCCM in an enterprise environment (5,000+ end points)
Knowledge in MDT Administration, which includes Standard computer image creation and maintenance
Application packaging experience
SQL Reporting experience
SCCM Application packaging and deployment experience
Strong Active Directory Administration
Must know how to deploy and administer GPO’s
Python for Windows administration a plus
Ability to work well with others in a collaborative team environment
Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities

Advanced Services Engineer Resume Examples & Samples

Please note that this is not an IT/system administration position
Provide technical solutions to address customer issues
Centrally manage all outstanding customer support issues and provide reports to customers in a timely manner
Prioritize outstanding customer issue and assure timely resolution
Reproduction of customer environments on lab equipment
Follow-up with R&D departments to resolve product issues
Responsible for tracking, maintaining and resolving incident reports and customer support requests
Creation of technical documentation and bulletins to improve internal and external knowledge base
Update and provide guidance on new releases and features to dedicated accounts
Take initiatives and ownership of the problem to drive for results
Provide single point of contact for dedicated customer accounts

End User Services Engineer Resume Examples & Samples

Internal Specialist providing engineering and technical support for Collaboration, Unified Communications and Messaging systems across a Region
Provision of third-level support for Exchange, Enterprise Vault, Skype for Business and Polycom Unified Communications connectivity, Office365 and SharePoint On-Line within the Region
Responsible for ensuring that all communications systems across the company are implemented and used in accordance with the Group IT strategy and standards
Responsible for configuration and management of Microsoft end-user Collaboration and Messaging systems
Liaise with HR and Legal teams to facilitate legal search and hold on communications
Liaise with third parties and managed service providers to resolve issues
Hold an IT degree, relevant Microsoft qualifications (or equivalent experience)
Experience of working in a large organization
Experience of providing direct support for IT Services
Experience in a support environment, ensuring issues are responded to appropriately
Knowledge and practical experience of the following: Windows Client; Microsoft Lync/Skype for Business Administration; Office 365 toolset; Exchange Online; Yammer
Additionally, knowledge and practical experience of at least one of the following is desirable: Microsoft SharePoint; Azure; Powershell Scripting; Onedrive for Business support and configuration
22nd January 2017

IR Services Engineer Resume Examples & Samples

State Certified Journeyman Electrician or higher
Level 1 ASNT Recognized Certification
Experience managing service projects of all sizes within a data center
4+ Years’ experience in Data Center Engineering, Operations, or IT Services
Ability to maintain vendor relationships
Shows good judgment and instincts in decision-making
Direct and relevant experience in Data Center Engineering Operations, with a deep understanding of construction/commissioning, electrical, mechanical, and Information Technology systems
Expert level of understanding of electrical best practices, processes, tools, and metrics with the ability to apply methodologies to new construction, retrofits, and special projects
Expert level of understanding of IR best practices, processes, tools, and metrics with the ability to apply methodologies to new construction, retrofits, and special projects

End User Services Engineer Resume Examples & Samples

Build, configure, install and maintain both standard and non-standard hardware and software
To configure and solve issues on a selection of mobile devices including Android and IOS
Identify and escalate critical issues to other internal/external teams when required
Undertake a wide variety of support calls and provide an efficient support service to all customers, ensuring all targets are met including focusing on priority calls
Respond in a courteous and timely manner to office based staff and remote users
Communicate effectively within the Service Desk team and across all other internal departments to ensure the effective escalation and resolution of customer problems
Provide additional out of hours support as required and assist in office moves
Maintain active directory assets ensuring policies are adhered to
Ensure data protection is maintained to legal obligations and to ensure data security is upheld according to corporate guidance and regulations
Liaise with 3rd party suppliers and support desks as necessary
Broad knowledge of Windows operating systems and architecture
Ideally broad knowledge of Apple Mac operating system and architecture
Strong customer service ethos
Customer and service delivery focused
Able to analyse call data, evaluating and making logical recommendations based on findings
Must be able to foster co-operation and teamwork to achieve defined objectives
Must have the ability to interact and collaborate effectively with PT colleagues from other teams and with a wide range of stakeholders and business partners
Has a high degree of initiative and self-motivation
Have the resilience and stamina to sustain high performance standards under pressure
5 years plus relevant experience
Completion of, or progress towards, IT industry certification desirable (ITIL,
Microsoft Certified Technology Specialist (MCTS))

Water Services Engineer Resume Examples & Samples

To carry out routine monitoring tasks in line with the Approved Code of Practice L8
Carry out work in line with the Water Technical Manuals guidance to safe systems of works
To be an ambassador for the Company whilst visiting customers sites
Maintain customer’s water safe log books in line with the Approved Code of Practice L8 and company guidelines
To take a variety of Water samples from multiple sector properties and document these samples in line with the Water Technical Manual guidance
Complete and submit all documentation relating to the work carried out in a timely manner and produce documentation and follow the progress of any paperwork regarding customer queries
Carry out water system clean and disinfections in accordance with the Approved Code of Practice L8 with guidance for the Water Technical Manual
Testing, servicing and maintaining of thermostatic mixing valves
Simple remedial plumbing tasks
Analysis, testing and dosing of closed system heating and chilled water
Analysis testing and checking of Chlorine dioxide systems and equipment
Installation and repair of our supplied equipment
Comply with time allocations for specified work
To communicate on a daily basis to the service department that all tasks are carried out efficiently
Maintain adequate stock levels of chemicals on customer’s sites and adequate levels of chemicals and materials in your vehicle to carry out your work for the time planned
Ensure all expenditure has the prior of approval of the Line Manager
To maintain plant and equipment on customers site
Comply with special instructions laid down for certain customers that appear on route prints or job cards
Carry out a daily vehicle report and report any damage to your line manager. Follow the correct maintenance, driving and safety guidelines as detailed in the Drivers Handbook
Ensure that any equipment for which you are responsible (e.g. Tablet computers, destiny pens) is kept clean and is properly maintained
You will be required to develop and maintain good working relationships with colleagues, suppliers and customers of Interserve
You have a personal responsibility for your own health and safety and that of other people affected by the work you do
Report any potential hazards arising from your work to your Line Manager. Report all accidents, incidents or near-miss incidents to your Line Manager and also via the Interserve’s accident reporting system
Follow the requirements of all safe working procedures
Wear all PPE correctly, as per company issued requirements and site-specific requirements
Any other reasonable task requested by your manager in line with responsibility of role and grade of job
A technical background relating to plumbing
Previous experience within Compliance Servicing, Legionella Monitoring or Water Treatment is desirable
Understanding of Water Systems would be desirable
Basic IT skills, preferably with Microsoft package
Demonstrable organizational and time management skills
The ability to work under pressure, being able to manage and work to deadlines
Understands the importance of, and can demonstrate excellent customer service skills
Be a strong Team Player
Experience in an analytical role is desirable but not essential

EUC Production Services Engineer Resume Examples & Samples

Administrate entire portfolio for Production Services
Oversee projects with a goal to improving or expanding the current infrastructure
Implement, and maintain policies, procedures, and training plans for productivity services administration and appropriate use
Deliver Production Service in line with agreed service level agreements based on user requirements
Assess need for any system reconfigurations (minor or significant), make recommendations, and execute them as required
Conduct research on emerging products, services, protocols, and standards in support of Production Services procurement and development efforts
Interact with vendors, outsourcers, and contractors to deliver production services
Administer add, move, and change requests from end users as well as new line installations as required
Monitor and identify capacity and performance issues for Production Services to ensure continued, uninterrupted operation of Production Services system
Generate usage and inventory reports as required
Conduct testing and development of disaster recovery plans to detect faults, minimize malfunctions, and backup systems
Oversee and implement the acquisition and installation of state-of-the-art equipment
Provide guidance to junior members of the team

Managed Services Engineer Resume Examples & Samples

Understand and Deliver Managed Service offerings as outlined in the CDW Service Descriptions and Service Catalog
Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients
Provide innovative technical solutions to complex hardware/software problems
Provide design, implementation, and technical support services and consulting to Managed Services clients to meet their business needs
Provide detailed and effective communication to internal and external customers
Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person
As an Engineer II provide support-level technical services with some supervision from Supervisors, Team Leads, and Technology Owners
Ability to follow through with tasks, projects, troubleshooting with some supervision
Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management
Handles several tasks simultaneously (ie: pre-sales, troubleshoots and develops internal network, responds to emergencies)
Communicates with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes)
Responds to all customers professionally and courteously and relays any customer questions or concerns to manager
Provide support to Service Account Managers, Project Managers and product developers
Works directly with Project Managers to update project plans and communicate project status
Minimum 1-3 Years of experience required
Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels
Ability to establish customer trust and confidence in the CDW Managed Services knowledge of and concern for customers’ business needs
History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines
Critical attention to detail and solid creative problem solving skills
Ability to perform intermediate root cause analysis
Some professional work experience in a number of the following technologies and professional and technical areas
Operating System/utilitiess - Windows 7, Windows 2003 Server, Windows XP Professional, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireShark
Professional skills - Network drawing tools including MS Visio, presentation skills and experience including MS PowerPoint
Masters assigned discipline within technical offering (ie: Route/Switch, Content Networking, Wireless, Security)
CCIE, CCNP, CCDP or equivelant

Senior Managed Services Engineer Resume Examples & Samples

Perform client consulting in a specialized area of technology (Networking, Unified Communications, Systems, Virtualization, and Storage)
Design, plan and implement solutions using the latest technology
Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs
Understand and Deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog
Understand and follow the processes and procedures defined in the CDW ManS Standard Operating Procedures manual (SOP)
Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met
Conduct throughput analysis, problem solving, and infrastructure planning
Participate in various projects intended to continually improve/upgrade technology infrastructures
Create and execute test plans to meet project requirements for assigned components
Identify and communicate potential opportunities for cross-selling to the sales team
Manage time and expense to meet or exceed expectations defined in the Statement of Work
As a Senior Engineer provide technical services with no supervision from Supervisors, Team Leads, or Technology Owners
Ability to follow through with tasks, projects, troubleshooting with no supervision
Serve as technical point of contact on customer engagements, and internal projects
Conducts/lead design workshops for complex designs to meet customer, business and technical objectives
Proactively develop plans and activities to avoid problems
Educate the customer on solution as appropriate throughout the life of the project or service life
Perform scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc.)
Handle several tasks simultaneously (ie: pre-sales, troubleshoot and develop internal network, respond to emergencies)
Communicate with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes)
Respond to all customers professionally and courteously and relay any customer questions or concerns to manager
Demonstrate and actively promotes an understanding and commitment to the mission of CDW through performing behaviors consistent with the CDW Way
Assist in creating and documenting policies and procedures
Understand SLAs in a production environment and proactively strive to meet the commitments
Contribute to written proposals and technical documentation
Assist Professional Services team when required with client consultation including assessing and recommending architectural designs/changes to client systems in response to performance issues, growth requirements, etc
Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog
Conduct self in a manner consistent with customer service expectations
Test, evaluate, and develop new products, offerings, and solutions
Conduct training of customers and coworkers in both formal and informal environments
Work directly with Project Managers to update project plans and communicate project status
Capable of resolving critical issues in a time sensitive manner, cognizant of required service levels
Strong organizational, analytical, and problem solving skills
Customer Service focused and a high level of professionalism
Ability to consistently follow policies and procedures
Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership
Must have good time management skills and be able to meet rigid and urgent assignment schedules
Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment
Professional-level previous work experience in many of the following technologies and professional and technical areas

Senior Managed Services Engineer Resume Examples & Samples

Participate in various client projects intended to continually improve/upgrade technology infrastructures
Perform scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc)
Minimum of 5 year engineering experience
BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable
Hardware

Managed Services Engineer Networks Resume Examples & Samples

Technical Issue Resolution- Analysing and resolving support cases and product issues, using analytical, technical or programming skills
Project Delivery - Providing implementation services to deploy Network solutions and changes to existing customer systems and CDK infrastructure Globally
Customer Service Delivery - Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines
Knowledge Transfer - Guiding, advising and coaching both colleagues and customers on issue and problem resolution
Documentation - Documenting solutions and producing written guidance on resolution steps and procedures
Technical Escalation – Ownership of technical issues, liaising with Product Owners, Technically mentoring other CDK teams and colleagues to ensure calls are accurately investigated and ensuring the cause and the symptom of problems are identified and resolved
Good analytical, problem solving, and decision making skills
Ability to efficiently plan and prioritise workload to meet deadlines
Good communication skills, including telephone, virtual methods, written, and verbal skills in local language and English
General Network Skills including Cisco Specific Product Knowledge
Ability to work as part of a high- performing and cohesive team
Experience in a Customer Focussed Data Centre/Customer Services environment
Ability to interact with all levels of CDK Global customers and associates
Ability to adapt to fast changing priorities and workloads, and remain calm under pressure
Good General Level of Education
IT Qualifications

Platform Services Engineer Resume Examples & Samples

Act as a trusted advisor and be required to build relationships, exceed champion best working practices and identify areas for improvement with regards to Platform Services and Tooling
Ensure that there is a proactive approach embedded for environment provisioning, maintenance and support
Work closely with Solution Delivery Areas to both foster innovation but maintain consistency and standards
Design, implement and support core tooling and services platforms for consumption by Solution Delivery areas including JIRA, Puppet, Ansible, Jenkins, GIT
Provide both in-hours and out-of hours support required to service need of Solution Delivery areas and for implementation of changes
Work with Solution Delivery areas to identify and implement opportunities for self service and autonomous release activity
Ensure, through timely and accurate reporting, that the Solution Delivery Areas are aware of all changes that have been implemented in Production and the actions that are required in order to reflect these changes within their development environments
Actively seek ways of improving procedures/processes associated with Environment, Release and Software Configuration Management with respect to reducing both manual effort required and the potential for errors
Provision environments and perform initial configuration for change initiatives
Work to instil DevOps mentality and best practices throughout the development cycle
Provide cover, maintain Production service availability and ensure key task and change deliverables are maintained and advanced in the absence of the Team Leader
IT Degree qualified
High level of competency in regard to support and change activity relating to Platform Services and associated tooling
Proficient in Linux
Proven and demonstrable experience with Puppet, Ansible or Chef
Proven and demonstrable experience of a scripting language such as Python, Ruby or Perl
Demonstrated exposure to Open Source tooling including GIT, SVN
Knowledge of JIRA desirable
Ability to work equally well as part of a team or individually and manage own workload as required
Proven experience of working within a DevOps culture with strong and effective collaboration skills
Strong and demonstrable problem solving skills
Proven and demonstrable aptitude for obtaining and exploiting new skills and knowledge
Proven and demonstrable attitude for broadening understanding, and gaining knowledge and skills that fall outside of immediate area of expertise
Proven and demonstrable development of others
Experience working within a DevOps/Continuous Delivery set up
A sound understanding of the full application development lifecycle coupled with some software engineering experience
The ability to grasp what constitutes a complex technical environment, and how the various components interact to create a stable state
Knowledge of working with environments in the Cloud would be advantageous
Requires a thorough approach and attention to detail
Ability to quickly acquire and apply new skills/knowledge
Previous experience of mentoring junior members of a team
Experience of Financial Services and the General Insurance industry in particular is preferable

Managed Services Engineer Resume Examples & Samples

3 - 5 years experience in managing complex IT/Telecom solutions
UNIX operation/administration and DB knowledge required
PHP knowledge would be a plus

IT User Services Engineer Resume Examples & Samples

Previous phone support experience
Experience installing and troubleshooting desktop and laptop operating systems and applications
Excellent customer services with the ability to assist users over the phone
Knowledge and ability to troubleshoot technical issues for desktop/laptop/software
Ability to move semi heavy boxes
Degree Requirements: May require an associate’s degree or its equivalent with 0-2 years of experience in the field or in a related area

Messaging & Directory Services Engineer Resume Examples & Samples

Respond to customer requests and work with Service Desk escalations
Manage Exchange 2010 / Office 365 Hybrid environments
Manage Proofpoint, Microsoft, and other cloud based spam filtering solutions
Implement device interfaces (Android, iPhones, ActiveSync Phones) and respond to issues
Administer Active Directory attributes per company requirements
Troubleshooting all Active Directory Issues (FRS, Replication, DNS)
Manage and troubleshoot DNS issues
Project coordination, advising, implementation

Services Engineer Resume Examples & Samples

Generate and maintain ship Topside studies necessary to support various shipbuilding programs such as US Navy, Foreign Military Sales (FMS) and US Coastguard
Perform engineering analysis such as Electromagnetic Interference (EMI) and antenna coverage analysis relative to Topside arrangements onboard US Navy, FMS and US Coastguard ships
Work with designers and engineers in developing Sensor and Weapon Topside arrangement models in 3-D CAD and converting the physical models into simulation software format for electromagnetic analysis
Develop ship topside equipment computer databases and spreadsheets in various formats including Microsoft Access and Excel
Work with various CAD systems in converting vendor and shipbuilder supplied data into applicable formats for use in design studies
Develop analysis of electromagnetic effects to and from designated shipboard systems or equipment
Participate in liaison with the ship program leads, shipbuilders, other customers and vendors by attending technical evaluations, design reviews and integrated process team meetings
Develop final engineering reports and presentations that detail the results of the engineering studies and present results at customer meetings and working groups
Perform ship surveys to determine or verify installation requirements and parameters
Support shipboard and land installation and test efforts
Availability to travel worldwide
Bachelor’s Degree in Electrical Engineering (BSEE) or commensurate experience
Experience with Microsoft Office software package
Strong written and verbal skills
Secret Clearance or ability to obtain Secret Clearance
Experience with electromagnetic modeling software such as FEKO and CST
Experience in use of 3-D mechanical design systems such as AutoCAD and experience in conversion of CAD models into various formats

Product Services Engineer Resume Examples & Samples

The position will provide second and third tier, high-level technical support to field operations personnel through an advanced working knowledge and broad background in telephony, networking, Wi-Fi, networking signaling (TDM, MGCP/NCS, SIP, SS7, ISDN), DOCSIS, CMTS, Routers, CMS, Media Gateways, Session Border Controllers, and PBXs. These escalations are sourced from a ticketing system as well as monitoring a phone queue to assist with live troubleshooting
This key position is part of a department responsible for the 12 hour, 5 days a week coverage for single customer technical operations support (with a rotating 24/7 on-call schedule)
Provide expert level telephony, and Wi-Fi network management, installation, integration and maintenance support for all hardware, software, and peripherals systems within the COX network
Investigate and resolve service affecting outages, act as Incident Commander and drive customer issues and/or outage issues to resolution within a single customer space
Interop with customers and hardware vendors and remote Cox resources to address configuration issues and lead troubleshooting bridges to resolution providing advanced hardware/software/protocol knowledge
Open TAC cases with several hardware vendors and drive for solutions within required SLAs
Several escalations will not have previous documentation outlining fix so candidate must be able to develop solutions for escalated issues and document those solutions where appropriate
The position is also responsible for creating, updating technical documentation, implementing software, hardware testing and maintenance

Consultancy Services Engineer Resume Examples & Samples

Identify from the field (i) potential customers and the decision makers within the client organization and (ii) opportunities for service’s campaigns that will lead to an increase in sales
Be capable of working unsupervised and leading small teams
Provide continuous, 24 hour by 7 day a week, support in response to customer calls for service
Bachelor's Degree in Mechanical Engineering or related discipline from an accredited college or university
Field Service, Commissioning, Maintenance, Overhauling experience with Industrial Cooling Systems
Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications
International exposure to Field Service and or Service Shop operations/practices
Strong overall technical skills
Strong pro-active performer who will establish a network of experienced engineers to widen his/her knowledge base
Demonstrated excellent communications skills
Well-Developed Interpersonal Skills

Core Services Engineer Resume Examples & Samples

Develop a core services ecosystem that will be leveraged cross-functionally by the rest of data pipeline
Develop a state and event management system to support dynamic data flows
Develop common frameworks for standard service features such as logging, configuration, inter service communication, monitoring, I/O etc
Develop ETL plugins that will enable researches and other developers to submit and run extract and transform processes on big data easily
Work on cross-functional initiatives that will align the team towards commonly used technologies and methodologies

Senior Managed Services Engineer Resume Examples & Samples

Bachelor degree in business, computer science, a related technical degree or equivalent
Three years experience delivering complex technical solutions including planning, development, implementation and support
Experience with troubleshooting router, switch and virtual network configurations
Ability to effectively communicate with clients and end users
Physically able to lift up to 50 pounds of equipment
Consulting experience preferred
CCNA, CCDP, or CCIE certification preferred
Some knowledge of voice components preferred

Lync Installation & Services Engineer Resume Examples & Samples

Provide Tier 3 level incident management, problem management and change management support for Lync LSI and ACP solutions, PGi desktop, toolbar, and mobile applications, and other third party integration products
Define best practices for Tier 3 level LSI and ACP support
Create, implement, troubleshoot and report on systems monitoring
Support new deployments for Lync LSI and ACP solutions in addition to PGi desktop, toolbar, and mobile applications, and other third party integration products
Lead and participate in project work as needed
Identify problems affecting system performance, availability and efficiency, troubleshoot and recommend/implement solutions
Train and mentor Tier 2 technicians and Tier 3 engineers on LSI/ACP product support, processes and protocols and mentor
Bachelor’s degree in Computer Science, Computer Engineering, or a related field preferred (5 additional years of experience is acceptable in lieu of degree)
5+ years of experience supporting client facing applications in two or more of the following categories
Web product and infrastructure support, including streaming technologies
Mobile application support for iPhone and Android
Desktop application support
1+ year of experience deploying, installing, configuring, monitoring and troubleshooting Lync/Skype for Business 2013
Experience with Lync conferencing, Lync ES, and Lync Enterprise Voice
In depth knowledge of PowerShell Scripting
Microsoft Outlook plugin support is a plus
Hands on experience researching and troubleshooting web applications and associated protocols
Ability to analyze data via Wireshark or tcpdump
Experience with network analyzers, media quality testers, web based test probes and network monitoring systems
An understanding of help desk tools and the incident management process as defined by ITIL standards
Advanced knowledge and experience with the following technologies
DNS, Samba, ASP.NET, PHP, JSP, IIS, Apache Tomcat; Linux, Windows 2008, Amazon EC2, VMWare, TCP/IP networking, MSSQL, MySQL, SSL/TLS technologies, F5 LTM, F5 GTM, web streaming technologies, including Flash Media Server, Red5 and Wowza
Hands on experience researching and troubleshooting SIP, as well as the ability to analyze RTP media streams
Desktop, toolbar and/or mobile support background
Familiarity with cloud computing methods such as Amazon
Skilled with log review
Proficiency working with virtual machines (VMware, KVM, Xen)
Capable of monitoring performance of web applications
Familiar with web application architecture and design
A desire to learn and improve skills and knowledge

Pumping Services Engineer Resume Examples & Samples

Minimum Bachelor of Science in Mechanical Engineering or related from an accredited university
A minimum 3 years of Oil and Gas Service Industry experience is required for this position. Previous understanding of mechanical engineering design and sustaining experience with Fracturing, Cementing and Coil Tubing equipment is preferred for this position
Mathematical Skills - Advanced Skills – Ability to apply mathematical concepts such fractions, ratios, percentages and proportions to practical situations
Apply mathematical operations to such tasks as frequency distribution, determine the test of reliability and validity, and correlation techniques
Reasoning Skills - Ability to define problems, collect data, establish facts and draw valid conclusions to solve practical problems with a variety of abstract and concrete variables
Must have design engineering experience with proven mechanical background within service and manufacturing environment
Must have proven record of taking on the sustaining of legacy products and on design projects of new product development
3D CAD software experience – SolidWorks preferred
Professional Engineer designation preferred but not required

Senior Building Services Engineer Resume Examples & Samples

Able to act as Lead Engineer to fulfil project execution requirement, for HVAC and FP orientated project
Design and Development of FP and P&S services design in the building and plant
Develop engineering drawings and documents to suit the need of various project
Full design experience and knowledge of HVAC system is preferred

Platform & Services Engineer Resume Examples & Samples

Be heavily involved with design and product teams to understand needs, propose features, create early prototypes and transform them into exciting experiences
Architect new, big data and machine learning features that drive real-time data, video, and audio solutions
Know how to integrate data from a large number of services
Write clean, maintainable code and perform peer code-reviews
Deep-dive into client or server systems to optimize for performance, maintainability, scalability, extensibility as needed
Propose innovative tools, frameworks, automations and processes that are used by the entire services team for development
Mentor team members to promote engineering excellence
Experience architecting complex, scalable, cloud-based systems
5+ years of commercial software development experience in modern languages
Core Competency in Java
Firm understanding of software design principles
Passion for hosted large data, highly scalable services. We would love to hear about solutions and systems you’ve developed
Experience developing large scale services on AWS such as Amazon DynamoDB, EBS, EC2, EMR, Glacier, Redshift, S3, and ELB
Experience developing IoT and mobility enabled services

Principal Services Engineer Resume Examples & Samples

Work with the project team to execute key project steps
Minimum 7 years of experience in industrial systems
Good Knowledge of Power Plant Operations and Controls
Minimum 10+ years of experience in industrial systems related field
Experience with the Power Industry
Demonstrated ability to proactively identify issues and independently develop solutions
Initiative and self-confidence
Presence and self-assurance
Bachelor's Degree in Electrical/Mechanical/Chemical/Controls Engineering, or comparable engineering discipline from an accredited university or college
Experience with Distributed Control Systems, preferably those common in power plants (e.g. ABB/Bailey, Emerson, Invensys, etc.)
Familiarity with data communication protocols such as OPC
Modeling experience with industrial systems
Experience applying neural networks to industrial processes
Ability to serve as a trusted technical advisor to maximize customer outcomes using out-of-box capabilities from our offerings and demonstrate a pragmatic capability to identify specific gaps to be filled via product roadmap or service tailoring. Develops strategy to leverage existing customer infrastructure and investments to streamline solution deployments both upstream and downstream. Possesses proven ability to deploy in both on premise and cloud based environments
Can follow processes without assistance. Recognizes variations to the process and works to resolve independently. Can adapt to gaps or exceptions to the processes and adjust accordingly
Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions across disparate functions. Coaches others on troubleshooting and problem solving techniques
Analyzes and calculates with the customer/ economic decision maker GE's ability to provide economic value to the customer's process and financial story. Develops plans and identifies metrics to measure GE impact to customer's bottom line, clearly articulating the GE value proposition
Increases client engagement to further pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand; continuously influences the customer to think ahead on what is needed to acquire, deploy, and utilize the solution
Directs and mentor’s others to use systems thinking to address problems and questions at scale. Plans and scopes design programs that improve products, supportability, and usability at scale
Understands when and when not to depart from the standard provision of deliverables. Implements scalable systems according to governance and standards guidelines/boundaries. Engages with governance experts when new development opportunities are on the fringes

Messaging Services Engineer Resume Examples & Samples

Performs maintenance on existing Microsoft Exchange operating systems
Evaluates, engineers, tests, recommends, and implements secure infrastructures
Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software
Performs root cause analysis on failed components and implements corrective measures
Acquisitions: Add acquisitions’ messaging environment under NTT Data Services’, planning, development and sustaining included in this process
Executive support escalations: 20-30% time consuming work per week most client/outlook, remote access, troubleshoot, feedbacks
Provide Technical Documentation and training to L1 and Service desk
8+ years of experience with Windows OS (2003&2008), User administration, patch, IIS log files
Strong knowledge of Exchange 2003 to 2013 Exchange, Office 365, Unified Communications, Windows OS, Active Directory, LDAP
Knowledge of Server and Networking principles pertaining to enterprise environment
Performance Monitors and System Services management, .NET Framework, SQL Server 2000/2005
Knowledge of integrating to back-end systems including Documentum is a plus
7 x 24 hour on-call support
Microsoft Product Certification is a plus

Managed Services Engineer Resume Examples & Samples

As an Engineer III Provide Expert level technical support and services with little no supervision from Supervisors, Team Leads, and Technology Owners
Ability to follow through with tasks, projects, troubleshooting with little or no supervision
Minimum 5 year experience in Network Engineering
Solid foundation in network fundamentals including IP routing theory and protocols, switching theory and related protocols, firewall theory and administration, as well as solid, demonstrable practical and hands-on experience
Ability to establish customer trust and confidence in the CDW Managed
Services knowledge of and concern for customers’ business needs

Directory Services Engineer Resume Examples & Samples

Interface with internal and external customers to integrate applications into MSH/USON Active Directory environments
Interface with internal Security Governance to ensure adherence to McKesson Specialty Health / The US Oncology Network security policies and procedures
Gaining stakeholder buy-in and support for required changes
Learn key applications and systems to identify area for tighter integration with MSH Directory services technology
Produce documentation on all integrations completed as part of every change
Interface with Identity management developers to create Identity management solutions
Collaborate with project, engineering and support teams
Must be able to work in a team environment with a "can do" attitude capable of overcoming difficult challenges
Coordinate task and projects through all phases of design and implementation
Follow strict change control and processes
Advanced knowledge in administering Active Directory (AD) and Group Policy Objects (GPO's)
Experience working with Identity technologies (ADFS, Active Directory, LDS, OpenIDM)
Must show a progressive advancement in responsibility including deep troubleshooting technical skills
Advanced knowledge of AD, ADLDS, ADFS, PKI in Windows Server 2012r2, and SCOM, ID management
Advanced knowledge of DNS, DHCP, WINS, DFS, Federation, Office 365, AD AZure, and VSS in a Windows 2012r2 landscape
Thoroughness with excellent attention to detail and follow-through
Self-Starter that requires minimal supervision and can provide oversight for any assigned projects or tasks
Service oriented mentality with focus on customer services
Proactive, Self-motivated, and goal oriented
Effective verbal and written communication skills

Workday Managed Services Engineer Resume Examples & Samples

Will need to understand the architecture of the client-specific applications we support
Prepare monthly status reports
Conduct Quarterly Service Reviews
Identify additional opportunities for enhanced service
Liaise between business, technical, and sales stakeholders and contacts
5+ years experience in professional services or technical project management
Prefer experience in an escalated support tier environment for an application or managed service
Ability to understand the customer better than they do, anticipate future needs and help determine the ideal solution for issues and processes
Able to define and establish maintenance and administration processes and drive continuous improvement through them
Excellent organizational, analytical and planning skills
Phenomenal communication skills are a must for this job
Experience with Workday and/or Workday Certification (preferred)
Preference for additional European language capability beyond English

100

Mobile Services Engineer Resume Examples & Samples

To work to strict SLA’s in order that the operation continues to run smoothly
To provide MIS/ Manual Coding station coverage and support as required
To identify and record/ photograph out of gauge and out of specification baggage on the system and take necessary action to prevent reaching the sorter
To complete non-technical fault interventions paying due regard to risk/method statements in force
To Complete documentation in line with ENGIE procedures
To achieve targets set within timescale
To keep work areas and workshop areas clean and tidy
To follow safe methods of working at all times and to comply with company, statutory and customer Health and Safety rules
To ensure all work completed meets accepted specification and quality

101

Industrial Services Engineer Resume Examples & Samples

Ensure modifications are assessed with respect to SHE and controlled, Ensure periodic communications with their teams on SHE
Ensure the implementation of work processes, procedures and technical resources related to industrial service, Technical Services and industrial licenses for all factory water, steam, natural gas and compressed air networks
Ensure that there exists within the engineering team an attitude of absolute intolerance for unsafe situation, and operate as part of multifunctional team with clear and open communication
Ensure that continuous improvement, networking, and sharing information becomes a key pillar of engineering culture. And maintained and developed training through providing training and development programs
Ensure M&I in accordance with Nestle maintenance strategy including the budget
Monitoring and review all assets and maintenance reports and main KPIs regarding labor utilization, technical store, maintenance plans and cost are tracked in the line with guidelines
The owner of the license continuities for machines and operators
The owner of energy saving program in the factory
Responsible for reviewing project plans and requirements, and making appropriate and necessary changes to the test suites
Full responsible of Nestle group Audit program and Engineering standard compliance through applying the requirements, implementation action plans and close all gaps
The Owner of all utilities KPI’s
Assists in the support and maintenance of daily and weekly automation and Calibration tasks and systems in the industrial service section
Owner of Applying AMM-SAP on his department
Able to translate engineering knowledge into a full compliant operation
Determination of methods to minimize the likelihood of injuries or damages to people – or equipment
Effective communication at different levels of the organization (Business – Management – R&D – etc)
Communication with Local Authority
Bachelors Mechanical Power
Minimum 6 – 8 years of experience in a technical field specially “Boiler and steam network” preferably in FMCG including maintenance responsibilities
Work before in Boiler networking design and operation or installation project
Participation in a Hygienic engineering courses workshop and factory engineering college
Definition of roles and responsibilities within project team (resource management)
Aware of factory utilities such as Boilers, City Water Tank, Firefighting, Natural gas, Refrigeration includes AHUs and compressed air networks

102

Senior Managed Services Engineer Resume Examples & Samples

Develop and implement the technical architecture and physical design of the network
Analyze the existing voice and data networks and recommend solutions
Participate in various IT projects intended to continually improve/upgrade converged network solutions
Follow life-cycle oriented processes and procedures
Assist in the management of projects using CDW's project management methodology
Work with Managers, Sales, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met
Proactively develops plans and activities to avoid problems
Educates the customer on solution as appropriate throughout the life of the project or service life
Off-hours on-call support on a rotating basis is required. Occasional scheduled and unscheduled weekend and night work is expected
Provide ongoing information to management, clients, and peers regarding health of the environment, enhancements, innovations and solutions
Represent the Managed Services team in planning and client meetings
Research emerging technologies and help make recommendations on whether or how to incorporate technology into Managed Services
Communicate with management, help desk team, and other IT groups when issues arise or a major problem is suspected
Perform problem reproduction and identification in the engineering test labs
May require limited travel based on location
As a Senior Engineer provide technical services with no supervision from Supervisors, Team Leads, and Technology Owners
Conducts/leads design workshops for complex designs to meet customer, business and technical objectives
Performs scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc)
Demonstrates and actively promotes an understanding and commitment to the mission of CDW through performing behaviors consistent with the CDW Way
Supports and conducts self in a manner consistent with customer service expectations
Tests, evaluates, and develops new products, offerings, and solutions
Conducts training of customers and company employees in both formal and informal environments
Four to six years of large-scale, enterprise-class planning, design, implementation and support experience
Advanced level technical certifications or equivalent
Minimum 2 years consulting experience
Minimum of three years related experience in infrastructure/network environments, with some experience in network engineering (hardware and software), network security practices and designing, planning and implementing LANs and WANs using the latest technology
In depth experience with Cisco Unified Communications (UCM, CME, CUC, CUE, UCC, CCX, MRA, Expressways, B2B Video, TPX and Video Endpoints, Firewalls, Cisco LAN Switches, Routers and Voice Gateways, CUBE, etc)
Detailed knowledge and understanding of SIP Protocol
Experience with call flow analysis
Experience in Cisco PBX and/or Call Center systems engineering experience
Previous experience developing and delivering complex technical presentations
Ability to work weekends and/or off hours as necessary to meet client needs
Prior HCS experience
Prior VOSS experience
In depth QOS design and implementation experience
Experience with Pexip
CCNA, CCNP or CCDP certification preferred
Project oversight responsibilities and mentoring experience preferred
Programming experience with any of the following manufacturers' products: Nortel, Avaya, Siemens, or Aspect
Hands-on experience in a large Data Center environment

103

Active Directory Federated Services Engineer Resume Examples & Samples

Experience with Dell Migration Manager
Experience with Microsoft System Center Configuration Manager (SCCM)
AGPM Experience
Automatic account provisioning (scripting or FIM sync engine)
Familiarity with DISA STIGS
Familiarity with SOCOM environment and the SIE
ITIL Certification

104

Directory Services Engineer Resume Examples & Samples

Bachelor's Degree in STEM discipline and 5 years relevant work experience
Requires strong and current Microsoft Windows Active Directory experience and related certifications such as (MCSE, etc), A+, Security+ CE, Network+, Server + and certifications required by DOD 8570
Core MDA RBA Server Management Crew Training also required within 90 days of assuming position
Essential qualifications for a successful candidate include an ability to quickly adapt to new situations, a strong commitment to a team environment, a capacity to work unsupervised, and a willingness to learn new technologies
Must have the ability to produce documentation ranging from high-level briefings to detailed policies/processes/procedures
Must have a DoD Secret clearance
Experience using Remedy software

105

Distributed Services Engineer Resume Examples & Samples

Bachelor's degree in computer science or related field or equivalent experience
At least 5 years of hands-on software development experience
Strong computer science fundamentals in data structures, algorithm design, and complexity analysis
Demonstrated proficiency with at least two modern general-purpose programming languages like Java, C++, Go, Python, etc
Working proficiency and communication skills in verbal and written English
Experience designing, building, and operating distributed complex software systems that have been successfully delivered to customers
Familiarity with dev-ops software development methods
Experience with Teradata technologies
Knowledge of relational database engines
Experience with Cloud services like AWS
Experience with Docker container related technologies like Kubernetes, Mesos, etc
Experience working with large data sets including NoSQL data stores
Familiarity with big data analytic engines like Hadoop
Experience with supporting mission critical, 24x7 systems
Experience with automated deployments and source code / configuration management tools - GitHub, AWS CloudFormation, Jenkins, Chef, Ansible, Puppet, Vagrant, Terraform, etc

106

Managed Upgrade Services Engineer Resume Examples & Samples

Knowledge of FIS AvantGard products and their functionality will be an advantage but not essential
Experience with testing and documenting test results
Knowledge of the technology industry and its ever-evolving trends
Understanding of client / server as well as web applications
Understanding of databases (SQL and/or Oracle)

107

Managed Services Engineer Resume Examples & Samples

Provide 24 X 7 support to critical systems and ensure availability objectives are met
Provide alert response as well as email and telephone technical support for data center and managed services clients
Take ownership of the incident/request and drive it to resolution
Document and track troubleshooting steps, incident solutions and support requests
Keep clients informed throughout the process and follow up with them to ensure satisfactory resolution
Guide and mentor less experienced teammates by providing technical support, training, and direction
Document and record time
As a Operations Analyst I provide Entry Level technical services with supervision from Supervisors, Team Leads, and Technology Owners
Ability to follow through with tasks, projects, troubleshooting with supervision
Handles several tasks simultaneously (ie: troubleshoots and develops internal network, responds to emergencies)
Communicates with Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes)
Provide support to Service Account Managers, Situation Managers, Project Managers and product developers
Associate’s degree in a computer-related field, plus one year of experience in a relevant technical role, OR
If no post secondary degree, a minimum 2 years in a technical support or systems administration role maintaining high service levels in a demanding environment

108

Platform Services Engineer Resume Examples & Samples

Review and respond to L2 and L3 service requests and incidents
Develop and maintain application roadmaps
Create and maintain up to date technical documentation detailing application installation, architecture and known issues
Create and maintain disaster recovery plans and create scripts to automate repetitive tasks
Participate or lead the delivery of technical projects
Lead meetings with stakeholders and vendors

109

Endpoint Services Engineer Resume Examples & Samples

Keep up to date with emerging technologies, both within VMware and externally
Knowledge and support of collaboration tools such as Office 365, Skype for Business
Building/imaging new systems (laptop, MacBook’s and desktops)
Supporting various mobile devices: Android, Win 10, iOS
Resolve desktop system issues (in person, by telephone, or via e-mail) in a timely and accurate fashion
Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards
Support encryption/anti-virus software
Knowledge of network, server and telecom equipment to assist remote teams in maintaining the VMware IT infrastructure
Ability to manage workload via a service desk ticketing system and adhere to relevant SLAs and metrics as designated by IT management
Provide on-going AV support and running various events in our newly built Auditorium
Minimum 3 years experience supporting Microsoft systems (XP, Windows 7, Window 10)
Experience supporting Apple macbooks and Mac OS
Must have knowledge of typical desktop applications, (i.e., MS Office, MacAfee, Ghost, etc.)
Must have good understanding of other IT disciplines, (i.e., Telecom, VOIP, Datacom, Collaborative Messaging, Server operations, etc.)
Proven Customer Service skills with a clear history of successfully assisting business users with their IT issues and queries
Excellent written and oral communication and a professional, business focused appearance and demeanor
Experience with VMware products is a distinct advantage
Experience in supporting AV
Exposure to Secure Printing / Follow me printing

110

Reliability & Services Engineer Resume Examples & Samples

Develop and implement solutions to reliability driven dependability issues affecting the ongoing lifecycle management of a large aircraft in service
Act as primary focal for activities of Reliability and Services Engineering staff at the discretion of the Project Lead Engineer and Engineering Management
Review and highlight aircraft, engine/APU, and components performance and ensure preventive actions are set to improve performance and airworthiness
Interface directly with customer regarding the concerns, issues, and solutions effecting specific aircraft fleets
Produce technical analysis of reliability issues for which approval can be obtained to ensure compliance with all appropriate regulatory, customer, OEM, client, operations, and maintenance requirements
Evaluate and implement SB’s; advise customer on impacts, scheduling, and associated costs
Prepare reports for customer based on research on subjects such as (but not limited to): AD’s, reliability driven maintenance initiatives, & SB’s
Generate, monitor, and drive to closure Engineering Service Requests (ESR’s)
Ensure and confirm that all applicable customer, OEM, regulatory, and maintenance requirements are met
Monitor and approve engineering use of Customer, OEM, and other technical data to ensure compliance with all appropriate regulations and requirements
Communicate engineering and technical recommendations and ideas clearly through technical writing and group presentations in a manner that can be received and interpreted by all levels of an organizational structure

111

Advanced Services Engineer Resume Examples & Samples

Develop and deploy technology solutions, including architecture, design, deployment, and operational management, related to the delivery of digital video services
Validate Vendor Equipment in the Suddenlink Lab
Cisco Router/Switch configuration
Project manage deployments of new services
Strong and general technical skills - the ability to be able to pick up and learn a new technology, interface, or programming language quickly and independently
Scientific and rigorous troubleshooting skills - the ability to precisely identify problems and solutions on-the-fly
Technical writing and documentation skills - the ability to analyze and document electronic and network systems
Bachelor of Science degree in a technology discipline, such as Computer Engineering, Electrical Engineering, or Computer Science
A good working knowledge of a variety of technologies
Strong mathematical and analytical skills, and proficiency with Microsoft Excel
Strong technical writing skills, and proficiency with CAD tools like AutoDesk AutoCAD or Microsoft Visio
Video platform management experience of the Motorola/Arris DAC and/or Cisco DNCS
Experience with video processing equipment such as receivers, multiplexers, and encoders/transcoders
Experience with networking equipment is a plus, as is knowledge of IP multicast
Experience with Unix and Linux is a plus, especially shell scripting
Experience with programming is a plus, especially SQL, Python, or Visual Basic
Past experience in cable television / telecommunications sector is a plus

112

EE Power & Infrastructure Services Engineer B Resume Examples & Samples

Electrical competency
F-GAS category 1 - (essential)
IT literacy - good working knowledge of emails, Excel, Word
Good working knowledge of various cooling systems (DX, Dry Coolers & Chillers)
Demonstrable experience of working on mechanical & electrical systems
Full UK driving Licence
Experience of working with a critical environment such as data centre or production facility
Fire alarm systems
UPS
BS7671 17th Edition
Standby Diesel Generator Systems
DC Power Systems

113

Managed Services Engineer Resume Examples & Samples

Knowledge of the healthcare market
Previous experience of working in a field based role
Good IT knowledge, including things like
Troubleshooting knowledge
PC/desktop and printer repairs
Current/ past Microsoft server
Knowledge of Windows 7 operating systems
LAN knowledge
Strong customer skills and customer focused approach
Full UK driving licence

114

Building Services Engineer Resume Examples & Samples

MSc degree in Industrial engineering
Experience in the design of HVAC in industrial plants and particulary in pharmaceutical plants is an advantage
Self motivation, a proactive outlook and with good communication skills
Ability to work with technical strength but with the minimum of supervision

115

Client Virtualization Services Engineer Resume Examples & Samples

Design CVS solutions based on Citrix/ MS products
Build & Implementation of small, medium and large environments as well as implement CVS related changes for existing customers
Define capacity management and planning approach and tools
Plan, develop and implement operating systems, applications, security patches and application service updates to computers across an organization
Perform daily operational activities, issue resolution and communication with project teams in order to deliver projects on-time, with high quality, and as-requested by customers
Ensure appropriate level of information protection and user access, define and implement appropriate measures to mitigate risk
At least 3 years of experience in administration of high availability environments, MS Clustering, Hyper-V, Citrix farms, user profiles
Understanding of virtual machines life-cycle and ability to derive appropriate definition from application requirements
Experience in projects focused on designing and implementing core infrastructure technology solutions and service models would be considered a great advantage
Knowledge in Windows Server 2003/2008/2012, Windows XP/Vista/7
Knowledge in Active Directory, Group policy objects, user profiles and rights, MS App-V
Knowledge and experience with remote access/desktop tools
Knowledge in Citrix products (XenApp, XenDesktop, Provisioning server, NetScaler, StoreFront/Web Interface)
Knowledge in MS System Center products
Knowledge in Appsense (optional)
MS SQL (optional)
VMware ESX (optional)

116

Site Services Engineer Resume Examples & Samples

Carry out building adaptations and improvements as required; ensuring compliance with CDM legislation and other Health and Safety Legislation
Responsible for ensuring health & safety and environmental legislation is complied with, in the process of carrying out of maintenance, refurbishment and adaptation works
Regular safety inspections of all tools, plant and safety equipment, maintaining records and where required, replacing defective items
Carry out as delegated the maintenance and repair of specialist estate infrastructure, buildings, and car parking barriers, road gully cleaning etc
Involved in the servicing, maintenance and upkeep of Dyson Facilities maintenance vehicles, including all documentation
Carry out any grounds keeping and maintenance tasks as and when required
To be available for Emergency Call-Out at any time, including emergency work outside normal working hours in connection with any part of the Dyson estate
Previous experience gained within a similar maintenance/site role
A technical qualification in building maintenance related topics is desirable
Up to date knowledge of basic building health and safety requirements
Experience in the use of garden/grounds machinery desirable
Excellent attention to detail and ability to prioritise work load in a fast changing environment
Good computer skills (Microsoft packages)
Flexible approach to work and willingness to support other colleagues

117

Senior Infrastructure Services Engineer Resume Examples & Samples

Design for capacity, resilience/recovery planning and implementation for servers and data storage
Continuous improvement of the infrastructure and associated supporting technologies
Service support, troubleshooting and problem resolution for Essentras infrastructure and associated technologies
Analyse complex system issues and technical data on a daily-basis, reporting any issues to the Head of Infrastructure Service – EMEA
Produce regular updates and information on system issues, root cause and resolutions and make them available to management
Join project teams, acting as a SME by providing overall expertise and guidance on infrastructure related aspects of project design and implementation
Project management of technical/infrastructure projects: planning, scheduling, prioritising and monitoring
Infrastructure documentation development and participating in EUS support handover
Maintain current working knowledge of existing and emerging trends in networking, server architecture, data storage, cloud services and virtualisation
Manage and monitor SW and HW installations, patch updates and upgrades. Manage user profiles and accounts for all infrastructure related management systems
Liaise with external service providers and consultants to get the work done, price negotiation and monitoring their time/billing effectively
Offer expert advice / solution architecture design to peers within the field of IS services
Assist in the process of conducting IS related audits (infrastructure, cyber security, IS related risk) and associated resolution
Ensure the information systems are maintained per current Essentra policies
Mitigate / resolve infrastructure vulnerabilities as directed by the Security Services function
Design and implement solutions that enhance the security posture of the company
Ensure appropriate development plans are in place through completion of PDRs
Ensure continued development / improvement of overall infrastructure function
Contribute to the improvement of end user services and security
Previous experience of working within a multi-national organization with relevant experience applicable to a senior infrastructure architect role
B.E / B.Tech/ ME / M.Tech in Information Technology / Computer science or equivalent
ITIL v3 Foundation
Hands on experience of installing IT Infrastructure
Knowledge in Networking, Cisco / HP preferred
Strong knowledge of BCP standards (HA/DR)
Flexible and adaptable to changing business needs and processes
Confidence and presence to deal with Senior Management
Experience of managing geographically dispersed teams
Ability to prioritise/schedule work personally & for team members
Good Analytical skill in problem solving
Organisational and administrative skills
Networking Experience in WAN Environment
In Depth Active Directory Services
Experience of Infrastructure / Exchange / Server Technologies
Virtualisation – ESX / vSphere / Hyper-V
Cloud Services – Azure / AWS
Platform Services - Citrix / RDS
Microsoft Windows, Server & Desktop
Mobile Operating Systems (Android/iOS)
VoIP Services
Security Products - Checkpoint / McAfee
Storage management (i.e. SAN) design and support (3PAR / Equallogic / Netapp)
Databases (i.e. IMS, DB2, SQL Server, Oracle, MySQL, MS Access, etc.)

118

Collaboration Services Engineer Resume Examples & Samples

Implement and maintain industry emerging collaboration technologies that support the day to day and strategic needs of the business
Create and maintain documentation as it relates to collaboration systems configuration, management, diagrams, procedures and processes
Collaborate with IT and business staff to ensure smooth and reliable operation of collaboration systems for fulfilling business objectives and processes
Serve as a technical liaison with internal customers and external vendors
Support the collaboration applications and infrastructure of a 24x7x365 globally-diverse environment, including scheduled on-call and emergency response
Technical knowledge and the ability to work with project teams and other infrastructure teams to deliver quality solutions in a fast-paced environment
Experience (three or more years in the following)

119

Platform Services Engineer Resume Examples & Samples

Work closely with Product Owners, Designers, Developers and QA team and make sure the product meets Business objectives and requirements
Build APIs with best standards and automated tests
Design and Build systems with scalability, high availability and cloud awareness in mind
Actively participate and come up with innovative solutions
Create and maintain good documentation and for the software developed
Keep yourself up to date by learning and implementing new technologies
Bachelor’s Degree or equivalent in Computer Engineering, Computer Science, Information Systems or related
Software Development Experience: Around 2 years for junior/mid-level and 5+ years for senior level
Object-oriented design skills and strong knowledge in data structures and algorithms
Proficiency in JAVA programming language
Knowledge of distributed systems architectures based on SOA
Expertise in Spring framework, Web services and low latency API development
Familiarity with Agile development
SQL with Oracle and/or MySQL databases
Working experience or Exposure to Big Data solutions such as Kafka, Cassandra, Hadoop, Spark, Elastic Search, Splunk

120

Lifecycle Management Services Engineer Resume Examples & Samples

AAS/BS Computer Science or 25 credit hours of network (TCP/IP) and Information Security related courses preferred
5+ years ISP Support or related networking position will be considered in lieu of coursework
Knowledge of server operating systems, Linux or Windows Server Administration
Knowledge of TCP/IP networking, including (DNS, DHCP, static/dynamic routing and security protocols)
Ability to troubleshoot and resolve problems in a technical team-oriented environment
Ability to demonstrate customer empathy, good customer diplomacy skills and problem ownership
Check Point CCSA/CCSE preferred
Cisco CCNA certification with hands-on Cisco IOS experience preferred
Fortinet, McAfee, Palo Alto and Juniper (Netscreen/SRX) certifications or hand-on experience preferred

121

Well Services Engineer be the rig Focal Point of Expertise Resume Examples & Samples

Establish job binder for each well, as soon as the Well Construction Document has been handed over by the Equipment section
Correct Completion Design based on programmes and endeavour to use standard sub-assemblies
Based on relevant programmes, prepare Contract Work Orders and Service Orders in accordance with valid procedures and agreements between Drilling Department and Well Services
Actively participate in relevant ongoing rig operations; this includes to maintain daily contact to drilling rigs and Drilling Department
In co-operation with other sections of Well Services, Drilling Supervisors, Drilling Department and Expeditors, ensure that the necessary equipment and personnel are mobilised for relevant completion and work-over operations
Ensure that rental equipment and personnel are returned to relevant contractors as soon as possible
Act as onshore technical support and sparring-partner for Well Services Offshore Supervisors
Collaborate and coordinate with Asset operations to ensure a safe and seamless execution
Establish or update well file immediately after end of project
Issue necessary instructions to company’s warehouses for packing and shipping of Well Services owned, permanent and temporary comple¬tion and service equipment
Design sub-assemblies and ensure that sub-assembly drawings are made in accordance with Completion Design; prepare Contract Work Orders to sub-assembly make-up contractor

122

Voice Services Engineer Resume Examples & Samples

University degree level or equivalent in Computing Science, Engineering, Telecommunications or related technical discipline
Comprehensive understanding of 2G and 3G Circuit Switched Core Networks
Excellent knowledge of Ericsson CN HLR, MSC and MGw with proven experience creating, deploying and testing data transcript, managing and resolving O&M issues
Good knowledge Voice over IP
Experience testing and performing software and hardware upgrades
Ability to design, integrate and test existing and new systems
5+ year history of working in a relevant communications, network infrastructure environment
An agile, collegial attitude accompanied by an outcome focused approach
Some knowledge and experience of Metaswitch VoIP solutions (Integrated Server, ‘Perimeta’ etc)
Good understanding of Data Communications Networks
Some knowledge of transmission systems

123

Senior Services Engineer Resume Examples & Samples

Master’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math) or equivalent
Strong experience in software services for product development functions
Strong experience with Windows, .NET, SQL databases, Web Services and SOA technologies
Proven experience in a technical leadership role
Extensive experience in software analysis, design, methodology, development and architecture
Strong exposure to MES technologies, including automated data collection, visualization, quality and efficiency in manufacturing, SCADA, automated decision control, workflow, database applications, scheduling, and interface to ERP systems
Experience with various types of manufacturing including, engineer to order, make to stock, and make to order processes for both discrete and process industries
Exposure to industry standard data models, such as S95, and key MES functions as defined by MESA
Experience in software analysis, design, quality assurance, SW methodology, and architecture
Experience with GEIP Proficy Products such as Proficy for Manufacturing Discrete (PfMD), SOA / WF, and Plant Applications, or comparable competitive products
Experience designing or implementing MES (Manufacturing Execution Systems) applications
Design and Development experience with Web Technologies such as HTML 5, Javascript, CSS and Jquery

124

Engineering Services Engineer Resume Examples & Samples

Provide Engineering support across Structural Engineering, CAESAR II, Finite Element Analysis, Piping System Design and Product Innovation as a trainee ESM
Provide field support to Field Service Engineers for 3D Laser Surveys, Offshore Surveys and Installation as a trainee ESM
Draft Designs as required for review by the ESM
Under the direction of the ESM correct Designs for Client review
Draft Technical Documentation for ESM approval
Complete NOV Pipex px® Software, Technical and General training as required
Working towards a 2.1 BEng in a Mechanical/Civil Engineering discipline or equivalent
Composite manufacturing in resin infusion
Experience in 3D CAD e.g. Autodesk Inventor

125

Directory Services Engineer Resume Examples & Samples

Apply engineering best practices in order to analyze, design and develop deploy and support software solutions, and/or infrastructure implementations/upgrades
Develop software and systems on test driven development and continuous integration practices; establish monitoring and automation processes
In a DevOps environment, you move between diverse tasks with cooperation and persistence, helping to bring out the best in those around you

126

Senior Building Services Engineer Resume Examples & Samples

Degree in Mechanical/Electrical Engineering or a relevant discipline
Strong knowledge in AS/NZS standards and the NZ Building Code
Expertise in mechanical, fire and electrical engineering working in a multi-disciplinary consultancy environment
Proficient in with working in a REVIT modelling environment
Innovative approach to design and problem solving

127

Radiant Virtual Directory Services Engineer Resume Examples & Samples

This is an open position that requires weekly travel to NYC, 10% travel within the 5 boroughs of NYC will also be required. CTG is posting and recruiting for this position in many cities throughout the United States. CTG will consider candidates who meet the qualifications for this position regardless of where they live
Virtual Directory Services (VDS) development, test, and production
Assist with developing the convergence all domains
Work to incorporate other DSRIP partners into a consolidated view to ensure all partners can access common applications
Create design specifications on the architecture being deployed
Provide backup to the product leads on the Radiant Logic products in production
Prepare Change Request documentation in support of updates to the Radiant Logic Products deployed at all facilities and assist with others supported by the team
Strong knowledge of Software Development Life Cycle principles
Knowledge of Security principles as it applies to identity management
Knowledge of Microsoft Active Directory administration
Knowledge of Use Case methodology to assist in work flow development

128

IR Services Engineer Resume Examples & Samples

Bachelor’s Degree or Technical (Military/ Trade School) Degree
Relevant electrical experience
Strong understanding of basic physical concepts, to include: optics, thermodynamics, electromagnetism, and material science
4+ Years’ experience in Data Center Engineering, Operations, IT Services, or Relevant Mission Critical Environment

129

Senior Voice Services Engineer Resume Examples & Samples

Responsible for promoting, improving, maintaining and supporting all telecommunications services and/or system
Develops the standards for carrier service and equipment
Ensures that appropriate telecommunications documentation exists, including operational instructions
Provides regulatory monitoring and voice network analysis regarding short and long range planning for in-house systems
Serves as a liaison to users, departments and vendors by providing the expertise on all aspects of telecommunications services and systems used throughout the organization
Leads service / system upgrades while being a team player involving telecommunications and networking projects
Performs analysis in determining business process improvements utilizing the telecommunication systems
Ensures that hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures or service issues is provided by telecommunication analysts
Participates in developing the architecture of the organization’s external communication components
Researches and evaluates available and emerging voice, data and video communication technologies to recommend future implementations
Performs software administration and support the telecommunications systems, including planning for upgrades, resolving complex issues, routine maintenance, monitoring hardware and system performance, and managing client software
Takes the lead role on system upgrades and implementations, using sound project management skills to achieve objectives
Works closely with network administrators on communication and connectivity projects and maintenance
Uses knowledge of current systems to promote beneficial capabilities and leverage use of the system's features

130

Services Engineer Resume Examples & Samples

Experience in design, installation and test of mechanical support systems including cooling water (demineralized, chilled, seawater), HVAC and compressed air; experience in performing fluid flow and heat transfer calculations and analyses
Experience in the shipbuilding or power plant industry
Knowledge of USN surface ship combat system equipment and land site simulators

131

Interoperability Services Engineer Resume Examples & Samples

Technical Bachelor or Technical Master degree
Project/Test Management skills and experience
Experience in the healthcare domain, knowledge on interoperability standards (DICOM, IHE and HL7) is highly recommended
Team player and inspiring towards the team members
Outgoing mentality; actively maintaining and extending his/her network on interoperability
Takes the outside-in perspective. Able to think from an end user and stakeholder point of view
Strong drive, enthusiastic and creative – as well as knowledge of software engineering is an advantage

132

Tool Progression Services Engineer Resume Examples & Samples

Coordinate and support new and relocated tool installation and qualification
Support HTA-SED’s factory and business office in Japan on various projects
Work closely with other functional areas to continually improve customer satisfaction
Support machine de-installations, installation, conversion/upgrades and QA’s at customer sites worldwide
Work closely with Japanese and HTA install teams to support customer installs
Work closely with the customer to ensure customer deadlines are understood and met
Must be willing to backfill in a sustaining role when needed
Must be willing to work out of your current site. No relocation
Minimum of 5 years direct Hitachi Etcher experience
Be able to read and interpret conversion documentation, installation and QA documentation
Be able to read and understand electrical and mechanical installation packages
Have a thorough understanding of Hitachi etch systems, especially the Hitachi M712 and XT chambers and be able to trouble shoot those tools to the board level
Proficiency with the following tools: Digital Multimeters, Assorted hand tools, levels and jack stands, calipers and micrometers, oscilloscopes, surface plates
Must be self-motivated and able to work for extended periods of times at different customer sites
3-5 Years’ experience in Customer Service, Inside Sales/Marketing or Inventory Planning environment or educational equivalent
Must be willing and able to travel globally at least 80% of the time
Must speak, read and write English
Must be proficient in MS Excel, MS Word, and Outlook
Have excellent verbal and written communication skills
Must be able to work within a Team Environment
Able to work the required shift (7:00 am - 4:00pm. Monday/Friday, or as determined)
Must be able to responsibly manage a corporate issued AMEX card
Must be punctual and dependable
Able to prioritize tasks
Able to be flexible with tasks
Able to follow orders
Must be willing to work weekends when the workload dictates
Must be able to travel globally with short notice

133

Critical Infrastructure Services Engineer Resume Examples & Samples

Responsible for the following areas related to virtualization and orchestration
Product selection
Provide design and standards
Provide operational documents and runbooks
Provide level 3 support to support teams
Automation
Support enterprise projects
Manage and drive technology products and projects
End to end product ownership including lifecycle

134

Energy Services Engineer Resume Examples & Samples

Bachelor’s degree in Engineering (Chemical, Electrical, Mechanical, Thermal, Energy) required
2 to 5 years work experience in an industrial/manufacturing environment in an engineering role required; experience in the energy field a plus
Knowledge of the basic fundamentals of thermal engineering required
Strong interpersonal skills and the ability to interact with all levels of the organization
Proficient in Microsoft Excel
Strong organizational skills required; project management skills a plus
Ability to travel approximately 80% with overnight stays with US, Canada and Latin America. Limited international travel may be required
LI-EP1

135

Managed Services Engineer Resume Examples & Samples

Automates customer environments utilizing industry standard software packages
Sets up monitoring of client environment and develops performance reporting and value added statistics
Develops and manages project plans, milestones, and reporting
Configures and deploys automation software and hardware within the client and Sirius environment
Creates and maintains documentation for the current and proposed state of automation functions
Performs operation migration of new customers

136

Managed Services Engineer Resume Examples & Samples

Managing proactive network events, performing incident management, problem management, end-to-end trouble isolation and repair on circuit and network incidents
Work with LECs, PTTs, and third-party vendors, as well as Customer Service Centers, Network Management Centers, Operations groups, and customer to facilitate isolation and repair of faults within established baseline objectives
Keep customers updated regularly on efforts aimed at restoration of their services and maintain accurate logs of trouble isolation and repair efforts

137

Maps Engineering, Services Engineer Resume Examples & Samples

Strong analytical troubleshooting and debugging skills with complex systems
Ability to utilize scripting languages effectively. (Bash, Perl, Python, Ruby)
Excellent communication skills; you will work cross-functionally with and across multiple teams
Excellent organizational skills; ability to classify things and explain them to others
Curiosity; the drive to find out how things work, and interest in a wide variety of topics
Creativity; the ability to make connections where others see none
Tenacity; the willingness to keep following a trail until you find the end
Ability to take direction, and stay focused

138

Idso Directory Services Engineer Resume Examples & Samples

Compliance and IT Security related best practices and processes
Experience with Oracle products including Oracle Virtual Directory (OVD), Oracle Directory Server (ODSEE) and Oracle Proxy Servers (OPS)
RedHat Linux experience and support technical expertise

139

Lifecycle Systems Services Engineer Resume Examples & Samples

You carry out specific service tasks, such as
Providing technical support to customers, and troubleshooting customer problems related to the process system
You ensure compliance towards guidelines and certifications at all times (repairs, installations, training etc.)
You perform emergency call-out services to provide customers with fast and efficient response and support
You monitor technological developments actively, and advise on new opportunities
Due to your experience in systems and network administration, you assist service engineers with practical advice and guidance in the execution of their work
You may have to conduct customer training
Titular of an engineering degree, you have significant and proven experience in administration of Windows operating systems, networks, computer security and associated tools
You display a good knowledge of IT infrastructures (network, Windows operating systems, Active Directory, Virtualization, Cloud, Database…)
You demonstrate excellent client focus, and are particularly vigilant towards safety and risk management while performing your missions
You are a Fluent English and French speaker

140

Services Engineer Resume Examples & Samples

Work closely with members of the Sales and Sales Engineering Team to examine and understand customer requirements; design, build, and expand on existing solutions to solve challenging customer problems
Drive adoption and expansion of Splunk while working side by side with the customers to solve unique business problems across a variety of solution areas and use-cases
Leverage previous experiences, share best practices, and create innovative solutions to push user adoption and maximize the value of Splunk
Provide enablement where appropriate to enable customers to solve the next wave of questions on their own

141

Senior Services Engineer Resume Examples & Samples

Participate in building and maintaining customer relationships for assigned region/market
Promote Services offers among the BD Sales organisation
Support the BD Sales organisation to answer to client request (quotes, etc.)
Ensure services are executed in an efficient way and at a level of quality recognised by our client
Installation of units at sites and workshops both national and international
Precommissioning / Commissioning supervision activities
Start-up of process units, including optimizing processes, test etc
Instruct and train operating personnel at site or training center
Plan, manage and execute service inspections of process units, including troubleshooting, optimizing of operation and tests as well as control of units
Documentation of changes and modifications when required
Contribute to proposals to clients for Brownfield, spare parts, training & site service work
Willingness to travel is required
Minimum 7+ years’ experience within oil and gas industries
Having experience in process packages and technologies
Technical education within mechanical and/or process
Experience Site services and commissioning
Experience in the Oil and gas industry
Other languages nice to have

142

Managed Services Engineer Resume Examples & Samples

As an Engineer III provide expert level technical services with little supervision from Supervisors, Team Leads, and Technology Owners
Ability to follow through with tasks, projects, troubleshooting with little supervision
Minimum 3-5 years engineering experience
Knowledge of storage concepts
Knowledge/experience with administering EMC arrays (Vmax, VNX)
Knowledge/experience with administering Brocade and Cisco SAN switches
A plus if background in other storage array functions: IBM and NetApp arrays
A plus if experience with EMC Replication Manager and Recover Point
Knowledge/experience with EMC Avamar, Data Domain and DPA

143

Enterprise Services Engineer Resume Examples & Samples

Work to design, improve and mature ES&CSO services
Partner with services to define service strategy, determining what services we will provide based on capabilities and organizational needs. Analyze the demand for the service, costs, catalog and portfolio aspects, expected impacts on existing services, and alignment with enterprise strategies. Develop and document these strategies and shepherd them through review, approval, and implementation
Create the service design, to ensure our services are easily and effectively found, understood, obtained, operated, and supported. Service design should enhance the user experience. Service design includes the description, performance expectations, cost model, workflows, options and configurations, communications and training. Develop the service design documentation, and facilitate review and approval
Ensure effective service transition to production, primarily focusing on practices in project management, risk management, and organizational change management. Perform consultation, reviews and assessments to help ensure success
Monitor service operation through performance management and problem management. Define and implement metrics and perform analysis. Perform root cause analysis on problems and recommend preventive actions
Drive continual improvement, ensuring a closed-loop system, identifying, guiding, and leading improvement efforts. Define plans, statements of work, and identify costs/benefits for improvement efforts
Perform program, service, and process reviews, identifying risks and candidate improvements. Work with practitioners and owners to design and implement improvements
For Level 3: 5 Years with Bachelors in Science (STEM); 3 Years with Masters; 0 Years with PhD
For Level 4: 9 Years with Bachelors in Science (STEM); 7 Years with Masters; 4 Years with PhD
Strong leadership, assertiveness and interpersonal skills
Experience with Visio or process modeling tools
Experience in metric development and analysis
Familiarity with industry standard models such as COBIT, CMMI, and ITIL
Six Sigma training/certification
ITIL training/certification
Familiarity with User Experience principles such as customer journey mapping

144

IP Services Engineer Resume Examples & Samples

Supporting DNS/DHCP architecture
Administration of Web services like proxy servers, content filtering, load balancers
Management of DNS/IP allocation services in Cloud
Cooperation with registrar databases such as RIPE, APNIC, ARIN (registration, search, recovery, transfer of public IP Space)
Quality of Service and network monitoring (Netflow)
Closely working with other groups and teams such as Network Operation Center, Network Engineering, Network Architecture and the product vendors
Previous work experience in IT area
Medium experience in administration of Linux/Unix/Windows and networks (associate level in IT certification tracks)

145

Live Services Engineer Resume Examples & Samples

Design, build and own a rock-solid and secure back-end platform built on top of AWS technologies
Work with the game team to build a set of tools and services that simplify deploying, debugging, authenticating, authorizing, and running a live multiplayer game on PC and consoles with industry leading operational excellence
4+ years of professional software engineering experience, working on multi-discipline teams
Advanced software engineering skills, including the ability to write expert-level, maintainable, and robust code in C#, C++, or Java
Specialized skills in implementing physics based modeling inside an existing game engine

146

Building Services Engineer Resume Examples & Samples

Undertake electrical design calculations using Hevacomp
Undertake manual calculations for electrical design
Design small power, lighting, lightning protection, fire alarms, security etc
Undertake thermal modelling using IES, & 3D drawing work using Revit
Provide advice on BREEAM
Provide advice on renewable technologies / solutions
Provide support for Senior Engineers

147

Directory Services Engineer Resume Examples & Samples

Provisioning, deploying, upgrading, and decommissioning Active Directory technology
Support the day-to-day operations of Active Directory (including, but not limited to, WINS, NDES, DNS, AD, Group Policies, ADFS, MFA) leveraging Quest and Microsoft toolsets
Work closely with incumbent outsourcing partner and/or other internal support towers
Response to incident and Service Request within Service Level Objectives
Provide off-hour systems support (on-call rotation) for escalated problem resolution and business unit based projects
Maintain technical and support documentation
Participate in local and global support and operations meetings
Windows Server 2008, 2012 and 2016
Active Directory (DNS, WINS, DHCP, TCP/IP, Group Policy, PKI, Sites and Services, authentication protocols, authorization schemes)
Networking, firewalls, Network security
Azure Platform, Azure AD

148

Senior Services Engineer Resume Examples & Samples

Has the ability to take ownership of small tasks and deliver without supervision while using their discretion to seek help when necessary
Demonstrate the ability to help team members through pair programming and code reviews
Demonstrates awareness about product positioning and differentiations
Has the ability to evaluate basic technology choices and articulate tradeoffs
A minimum of 8 years of professional experience
Experience with programming languages, Primarily C#.NET, VB.NET,WCF, WPF, Data structures, RDBMS, SQL and Stored Procedures
Experience with GE Proficy Products (Workflow, PfMD, Cimplicity) is preferred
Experience in HTML5, Angular, JQuery, JScript is an added advantage
Experience with tools like JIRA , Git
Experience working in scrum teams
Ability to create Detailed Design Document referencing FDS, using UML diagrams, Enterprise Architecture
Hands on experience with SDLC and software development methodologies, including Lean/Agile/XP, CI, Product Security, TDD/BDD etc
Experience on working with Multi-threaded applications and debugging Applications will be an added advantage

149

Well Services Engineer Resume Examples & Samples

Write MOC’s for any/all program deviations
Ensure all activities are updated in OpenWells system
Maintain accurate Well Servicing backlog tracker
Support in developing Well Servicing Standard Operating Procedures & program templates
Lead / Participate in Well Servicing process improvement efforts
Participate in root cause / failure analysis reviews
Participate in Well Servicing cost reduction efforts
Participate in Well Servicing HES meetings and audits
Minimum of 8 years’ experience in well services engineering and operation, mainly in workovers
Knowledge with well IT systems mainly Open Wells

150

HCS Services Engineer Resume Examples & Samples

Collaborate across Cisco product teams to define and deploy production level operational procedures and tools to support the delivery, maintenance, and continuous enhancement of Cisco's collaboration offerings
Procedures and Operations supporting Information Systems Security
Provide RCA for UCaaS faults to Design and develop new support services using the latest technology to ensure availability, reliability, performance, scalability, and Security in production by utilizing and enhancing Cisco's existing tool set through strong command of available API's and use of tooling automation
Design and develop testing procedures for change and configuration management in the production environments
Act as an escalation point between the SOC and engineering to help identify and troubleshoot service problems
Integrate product management API's and utilities and configuration support tools to provide efficient maintenance, troubleshooting, and preemptive system enhancements
Provide technical input in reviewing architecture, policies and procedures to ensure that security, backup, failover, alerting, capacity planning and disaster recovery mechanisms are in place
Collaborate across the Services Engineering thought leaders. Adopt and recommend procedures to ensure cross-team growth
BS/CS/ or equivalent degree plus 5 years of Service Engineering experience, including demonstrated experience in
Configuration, operation, and support of Cisco's Unified Communications application suite
Designing the monitor and control procedures for newly deployed feature sets
Tools and procedures for issue triage, RCA, and escalation management
Agile development environment and/or interfacing with Agile teams
Support methodologies in a Cloud computing environment
Experience with virtualization - VMware preferred
Working with readiness teams to ensure technical support preparedness for major changes and maintenance
Being a key participant in the recruitment and interviewing process for new engineering staff
Common Internet/Web and Platform/Language technologies (Java, Python, REST, etc)

151

IT Services Engineer Resume Examples & Samples

Serves as the primary point of contact for AD and SCCM issues and tasks
Responds to all AD, SCCM, and Exchange support requests in a timely manner
Ensures technical issues are resolved completely before closing tickets
Escalates support requests as appropriate
Supports IT Operations Team teammates (e.g. the DEL IT Help Desk, Systems Administrator, and the DEL ITOM)
Ability to communicate clearly and effectively with technical and non-technical staff
Ability to listen to and understand written and verbal instruction
Ability to work and interact with others in a positive and team-oriented manner
Ability to understand, accept, and adapt to different perspectives and communication styles
Ability to implement workable solutions to complex problems
Ability to self-start and take initiative on systems administration tasks
Ability to work individually and in a team setting
Ability to understand and abide by agency policies, procedures, and standards
Ability to use good judgment and make appropriate decisions
Ability to build and maintain working business relationships
A letter of interest clearly describing how you meet the QUALIFICATIONS listed
A Current Resume
A list of at least 3 professional references including names, professional titles, and current phone numbers
Completed Supplemental Questions

152

Services Engineer Resume Examples & Samples

Develop Sensor and Weapon Topside 3D arrangement models and execute electromagnetic analysis
Conduct analysis using ship topside equipment computer databases and spreadsheets in various formats including Microsoft Access and Excel
Plan and lead shipboard and land based EMI testing
In-depth knowledge of personal computers and various operating systems (Including Windows and LINUX)

153

Buried Services Engineer Resume Examples & Samples

Monitor productivity and supervise setting out, engineers, operatives and subcontractors and associated plant
Monitor activities to ensure finished work is in accordance with design, drawings, specifications and Employer's Requirements
Monitor and record additional work, dayworks and/or delays
Liaise with Employers Representatives, Designers and Third Parties
Identify requirement, arrange design, install and monitor temporary works
Establish and implement quality, safety and environmental systems. Monitor activities to ensure compliance with these systems
Produce Method Statements, Risk Assessments, Operations Plans and Inspection & Test Plans
Monitor activities to ensure compliance with these items
Understanding and application of Early Contractor Involvement /Partnering / JV Culture (Interpersonal Skills, Teamwork, Communication and Negotiation). Maintain as-built records
Private health insurance

154

Senior Services Engineer Resume Examples & Samples

Provide advanced knowledge and experience to collaborate
Provide technical support to applications
Perform all installation and/or programming tasks related to
Effectively leverage product capability, driving
Maintain strong customer relational and communication skills
Bachelor’s degree and 3 -5 years of experience in software
Software skills in software analysis, design, methodology,

155

Platform Services Engineer Resume Examples & Samples

Providing subject matter expertise for Puppet and Docker, including supporting the software and writing / reviewing modules
Management of on-demand cloud environments
Implementing application and database releases in multiple environments, including production (out of hours work sometimes required)
Administering esure’s code repositories and continuous integration servers
Working closely with development and operations colleagues
Continuous improvement of automation and self-service features
Ruby, Python or Perl programming skills
Exposure to SQL and Toad (or similar)
Experience of micro services: scalability, monitoring & logging of API calls
Experience in Github, PL-SQL stored procedures, Docker, AWS Beanstalk, Jenkins
In depth knowledge and solid experience of JAVA/J2EE Application applications
IT related qualification preferable (degree or higher qualification in computer science or related disciplines) and/or ITIL exposure

156

Advanced Services Engineer Resume Examples & Samples

Advanced troubleshooting on the full range of Fortinet products
Track, maintain and prioritize technical cases including proper escalation until case closure
Take initiatives and ownership of customer incidents to drive for timely resolutions
Manage customer communications and expectations until the closure of each case
Build and maintain a long-term technical relationship with your customers
Participate in customer conference calls or face to face customer meetings to discuss technical issues
Reproduce customer environments on lab equipment, recommend potential new solutions
Produce reports to summarize service activity and performance
Report Software/Hardware related issues to R&D department and assure follow-up
Develop best practices deployment and troubleshooting documentation
Create technical documentation and bulletins to improve internal and external knowledge base
Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
Ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternative solutions for customers
Effective communication and customer handling skills
Experience in security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
Previously worked in a technical support position with the telco and large enterprise space
Deep working knowledge of Windows, Linux or Unix
Previous experience on Fortinet products is an advantage
4-6 years of experience in a technical support role
Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
Advanced knowledge of English (written and spoken) other languages are an advantage

157

Senior Mobile Integrated Services Engineer Resume Examples & Samples

Serve as one of company’s experts on VoLTE, IMS, and RCS technologies
Requires minimal supervision to perform job duties
Actively mentors other engineering staff
Research current industry technology to better facilitate vendor and partner communications
Actively maintains our current network infrastructure to expedite the resolution process
Evaluates new product/solutions for inclusion in our customer-servicing network
Develop and deliver cross-training activities to partner organizations such as RSO, I.S. and Sales Operations
Develop and maintain knowledge of internal network infrastructure, operations, and devices
Minimum of 7-10 years of relevant work experience in telecommunications or data related field
Bachelor’s degree in Engineering or Information Technology or other related technical / business area
Deep understanding of the VoLTE, IMS, RCS, and 3GPP standards
Understanding of the wireless business and industry trends
Experienced in re-engineering / process improvement
Strong change management skills; change agent
Strong project management experience running cross-functional teams
Excellent problem solving / analytical skills and knowledge of analytical tools
Excellent presentation skills demonstrated in front of large audiences
Ability to create / define metrics that accurately reflect the current state of a given process or operation
Certification(s) in IP, VoIP, IMS, or relevant field of expertise is highly preferred
Experience supporting mission-critical infrastructure in a fast-paced environment
Travel required
Services: VoLTE, SIP, Enhanced call and messaging, LTE, Congestion Management, Call Session Control Function, On-line charging, Off-line charging. OTA,MIP
Service Infrastructure: Home Subscriber Server (HSS), Packet Gateway (PGW), Signaling Gateway (SGW), Media Gateways, PCRF, SCP, Packet Data Switching Node (PDSN), AAA, Home Agent (HA), Multi-Media Service Center (MMSC),
Software tool: Deep Packet Inspection (DPI), SQL Plus, Perl, K Shell, C Shell, Bash, Tcpdump, Snoop,
Hardware: UNIX Servers (HP, IBM, Sun), Linux, Cisco routers and switches, Media Gateways, Firewalls, TAPS, Storage (SANS), Session Border Controlers, VMWare,
Network Protocols: Diameter, TCP/IP, SIP, H.248, BGP, SNMP, SMTP, UDP, DHCP, DNS, Radius, QoS, Jitter,
Business Applications: Remedy Trouble Ticketing, Configuration Management (CMDB)
Planning & Design: Microsoft Project, Visio
Office Automation: Word, Excel, Outlook, PowerPoint

158

Directory Services Engineer Resume Examples & Samples

Responsible for configuration, management, and support of global Directory Services infrastructure with careful regard to availability, connectivity, performance, and security
Contribute to workflow across change requests, documentation, ticketing, and meeting facilitation
Efficiently troubleshoot/prioritize issues and contribute to a culture of root cause analysis
Provide escalation support to the IT Service Desk/Desktop support teams
Architect and implement automation ensuring a consistent and reliable environment
Coordinate vendor escalations by acting as a bridge between the vendor’s engineering resources and Blackstone
Continuously move Blackstone forward by researching new and emerging technologies
Participate and oversee efforts in audits related to the Directory Services infrastructure
Successful track record in design, implementation and support of Identity and Access Management systems
Expertise in the integration of 3rd party (vendor/homegrown) systems
Use AD architecture knowledge to create and utilize tools, configuration strategies, and automation to manage access entitlements between diverse systems using APIs
Conduct hands-on development of SQL and PowerShell scripts or procedures to format and manipulate data in order to perform automation and reporting
Develop best practices and create documentation to manage the security posture of a global environment
In-depth knowledge of ADFS, SAML or similar single sign-on architecture
Expertise in Windows Active Directory infrastructure and all related services (DNS, DHCP, DFS, etc)
In-depth knowledge of Windows Server 2008R2/2012 system administration
In-depth knowledge of Group Policy, Certificate Authority and Authentication protocols (Kerberos/NTLM)
Excellent PowerShell skills to manage and automate Active Directory and related services
Ability to evaluate and manage the health and performance of the Active Directory Infrastructure
Plan, test and execute domain controller and server patching in accordance with our patch cycles
Understanding of Windows 7/10 client operating systems and interaction within a Windows domain
Experience with software development lifecycle products (GIT, TeamCity, etc)
Understanding of Microsoft Exchange architecture and all components
Experience with MDM systems and the ability to architect/troubleshoot MobileIron, BlackBerry, etc
Understanding of Lync/Skype for Business topology and ability to architect/troubleshoot the environment
Entrepreneurial attitude
Passion for learning with a keen desire to grow
Measured and rational approach
A positive team player with excellent communication skills
Great interpersonal skills and passion to build strong relationships
Organized, reliable and flexible
Thrives under pressure
Accountable to deadlines
Able to respond quickly to changing business needs

159

Services Engineer Resume Examples & Samples

Applies principles of SDLC and Lean/Agile/XP/TDD/CI/CD methodologies to deliver high quality, secured, and scalable software modules
Skilled in writing code that meets standards and delivers desired functionality using the technology selected for the project
Skilled in core data structures and algorithms and implements them using language of choice
A minimum of 3 years of professional experience
Experience with programming languages, Primarily C, Data structures, RDBMS, SQL and Stored Procedures, .NET Framework, C#.NET

160

Systems Services Engineer Resume Examples & Samples

Executing Control system maintenance tasks
Performing tasks for system maintenance and performance assessments
Titular of an engineering degree, you have knowledge in administration of Windows operating systems, networks, computer security and associated tools

161

Managed Services Engineer Resume Examples & Samples

Analysis of customer’s requirement & suggest the best solution to them
Assists the team in generating Level of Effort for low to medium complexity configuration change projects
Documents the requirements, use cases, configuration changes and other details pertaining to the project
Ensure solution is scalable and meets overall business requirements
Perform hands-on solution design, prototyping, proof-of-concepts, and configuration tasks as required in support of current and new assignments
Work with cross functional teams to implement low to medium complexity solutions
Performs QA for the developed solution to ensure that the solution meets customers’ requirements
Performs configuration changes in the system to meet customers’ requirements as laid out in the project for medium complexity configuration change projects
Manages relationship with Enterprise level customers and typically project manages the medium to high complexity configuration change projects
Ensures appropriate case hygiene and provides timely updates to the customers via cases
Education: Bachelors in related field
Certifications in Apttus and Salesforce platforms
Supervision: Little instructions on routine work, general instructions on new assignments
BA or BS required
Experience with support tools and phone systems
Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product Management
1+ years Force.com experience includes Apex, Triggers, Workflow rules, VF pages, Batch Apex, Email Services, Knowledge of Apex and Visualforce development. com Certifications preferred
1+ years Jave/.NET or C# development, web application development experience, including Java or C#, as well as HTML, JavaScript, and CSS
Knowledge of Microsoft Azure services (Virtual Machines, Websites, Storage Blobs, SQL Database, Virtual Network, Traffic Manager, Automation, Active Directory, CDN Cache) is a plus
Experience with jQuery and or Angular JS a plus
Demonstrated strong work ethic and advanced organizational skills
Ability to effectively work with tight schedules and fast paced environment
Team Play who will innovate to continue improving the way Apttus serves it customer

162

Senior Distributed Messaging Services Engineer Resume Examples & Samples

Understanding and supporting ongoing customer engineering requests from software engineering teams
Building and supporting MQ infrastructure to drive / support business growth
Ensuring MQ stability in support of many critical business applications
Investigating messaging issues and working with colleagues to solve at root cause
Driving platform modernization and automation efforts
Leading messaging infrastructure focused projects to completion
Contributing to the product lifecycle management agenda
Guiding other engineers on the Distributed Messaging Services team
10 + years of experience administrating complex distributed messaging environments based on IBM WMQ
Demonstrated thorough understanding of messaging concepts, patterns, and architecture
Proven experience administrating Integration technologies such as IBM Integration Bus
Experience with open source messaging platforms such as Active MQ and/or Rabbit MQ
Track record of success leading projects from start to finish
Demonstrated ability to drive change and simplification agendas
Progressive thinking, innovative mindset and the ability to influence decision making
Willingness and ability to share rotational on-call responsibilities
Experience with Docker based environments
Experience using DevOps principles to deliver solutions
Experience using Agile methodology

163

Endpoint Services Engineer Resume Examples & Samples

Pick support tickets through Vmware IT ticketing tool within defined SLA to provide technical resolution
EPS Engineer is responsible for delivering Keep The Light On (KTLO) tasks and Project related initiatives
Provide Level 1/2 support to VMware employee related End User Services (EUS) technologies as applicable (Endpoint, Unified Collaboration and Client Engineering)
Build, Install and configure end user hardware for New Hires and hardware refresh
Provide support related to Windows, MAC and Linux OS issues encountered on end users primary and secondary hardware
Provide on-going operational support for OS releases and upgrades, service pack installations, bug fixes, mandatory system security patching and updates
Performance monitoring, tuning for all end-user systems using SCCM and Airwatch
Supporting Handheld devices on different mobility platforms – IOS, Android and Windows
Serve as escalation support to help desk organization to resolve EUS issues as reported by the end-users
EPS Engineer is expected to troubleshoot problem areas in person, via phone and remote assistance tool (Bomgar, Remote Assistance, RDP, Telnet and SSH)
Identify threats and risks on end-user hardware using security applications and ensure network security against Spyware, Adware and, Virus and Trojans
Responsible for maintaining end-user hardware as per IT Security and Compliance
Proactively maintain Asset and Store inventory management
Engage with peers from other technology support groups to deliver required solutions
Work closely with EPS Leads to ensure SLAs are maintained across team
Mentor engineers at P1 and P2 level on technical issues
Be active participants for all EUS Projects and deliveries
Engage in creating KB articles and Tech-Talks
Engineer will be completely responsible of the IT related issues in the site

164

Core Services Engineer Resume Examples & Samples

Bachelor’s degree (or higher) in Computer Science, Mathematics, Statistics, or related field
5+ years experience with multiple programming languages (e.g. Scala, Java)
5+ years of backend software development experience
Proficiency in designing, building, and debugging distributed systems
Demonstrated JVM experience
Familiarity with one or more common web framework such as the Play framework
A passion and curiosity for creating and building things

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