Rooms Manager Resume Samples

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H Smith

Hassie

Smith

63194 Sid Forge

New York

+1 (555) 980 2222

63194 Sid Forge

New York

Phone

p +1 (555) 980 2222

Experience Experience

Detroit, MI

AM Assistant Rooms Manager

Detroit, MI

Walker-Hudson

Detroit, MI

AM Assistant Rooms Manager

Ensure VIP gifts are replenished
Check on a daily basis the arrivals, departures and VIP lists
Oversee implementation of deep cleaning and replacement
Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supply closets
Ensure all storage areas are kept clean, safe and are within local fire, safety, and health codes
Ensure all public area and heart of house areas are clean
Handle guest requests, inquiries and complaints with immediate action and thorough follow up

Chicago, IL

Overnight Assistant Rooms Manager

Chicago, IL

Funk and Sons

Chicago, IL

Overnight Assistant Rooms Manager

Assist fellow employees to perform similar or related jobs as and when necessary
Report and log any maintenance defects found in the rooms and assigned areas. Liaise with front desk and engineering regarding all out of order rooms and other defects
Manage the allocation of work assignments to Room Attendants and Porters to ensure maximum coverage
Mentor, manage and discipline Room Attendants and Porters
Assist in stock taking of Housekeeping items when necessary
Ensure corrective action where necessary and inform the Director of Housekeeping regularly on performance of each staff member
Assist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security and emergency procedures

present

Dallas, TX

Rooms Manager

Dallas, TX

Johns, Balistreri and Kirlin

present

Dallas, TX

Rooms Manager

present

Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
Perform other duties as requested by management
Monitor and ensure compliance with Highgate Hotel SOP’s in Rooms and Loss Prevention
Develop employee morale and ensure training of Rooms Division personnel
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Assist in preparation of revenue and occupancy forecasting
Assist in completing the monthly reforecast

Education Education

Bachelor’s Degree in Business Administration

Bowling Green State University

Bachelor’s Degree in Business Administration

Skills Skills

Ability to multitask, work in a fast paced environment and have a high level attention to detail
Strong leadership skills with ability to coach, mentor, train and develop staff
Ability to accurately follow instructions, both verbally and written
Demonstrated ability to implement strategic plans for improvement of guest services operations
Working knowledge of housekeeping and front desk departments
Excellent verbal and written communication skills
Demonstrated ability to work under pressure
Ability to maintain confidential information
Detail oriented
Working knowledge of various computer software programs

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15 Rooms Manager resume templates

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Senior Manager of Rooms Resume Examples & Samples

Provide daily oversight and support to operation managers and employees
Analyze systems and operational procedures and evaluate and implement new systems as required
Responsible for daily monitoring of rooms inventory, rate and plan availability and preparing reports of room availability and revenue generated
Plan, develop, implement and evaluate the level of guest service given to external customers by reviewing all Hilton guest surveys. Follow up/resolve as required
Maintain product and service quality standards by conducting periodic inspections, investigating complaints and initiating corrective action
Develop and utilize operating and training manuals to foster professional development and cross-training
Develop monthly action plans to proactively correct departmental deficiencies
Detect signs of emergency situations and respond with proper and prompt action
Review all schedules, purchase requests, purchase orders, and coordinates efforts to follow budget and staffing requirements
Represent Front Office and Housekeeping in the pre- and post- convention meetings and communicates needs to proper departments

Rooms Manager Resume Examples & Samples

Responsible for overseeing the daily operation of the Guest Service and Housekeeping Department:supervisor, or oversee front desk and housekeeping staff on a daily basis, meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels, participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, responsible for the selection and development of associates in both departments. (30% time)
Maintain positive customer and associate relationships:Hire, train, motivate, recognize, coach and develop guest service and housekeeping associates through implementation of incentives and training plans; Ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings, ensures the guest satisfaction levels meet the goals for the site, identify areas of process improvement to ensure efficient processing for the team and guest, ensure the Count on me service philosophy is being followed by all associates in both departments. (20% time)
Responsible for guest service expectations: Manage strict room inventory to achieve highest possible room occupancy percentage; Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received; Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff, ensure all guest resolutions are achieved and responded concerns responded to. (20% time)
Supports audit Standards: Own and manage the Internal Audit process; Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments. (15% time)
Manage and support all financial aspects of the department: Prepare annual department budget by indentifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data; Maintains cost control and appearance of retail inventory; other duties as assigned, ensures HOA budget is being managed and assists with the report out of monthly HOA meetings. (10% time)
Demonstrated thorough understanding and familiarity with resort financials
Working knowledge of housekeeping and front desk departments
Demonstrated ability to implement strategic plans for improvement of guest services operations
Working knowledge of property management systems
Two to five years of property timeshare. Hotel management experience required
Mixed use a plus

General Manager < Rooms Resume Examples & Samples

Updates and communicates profit forecasts to employees
Reviews and sign off on invoices
Reviews Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues
Reviews property performance on period basis with Regional Director
Manages daily paper mail
Participates in conference calls (e.g., sales, promotion, Q&A, property performance, etc.)

Senior Rooms Manager Resume Examples & Samples

3-4 years or more of progressive hotel Rooms Management experience
Service oriented style with professional presentations skills
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator and be effective in providing exceptional customer service
Must be proficient in Microsoft Word and Excel

General Manager < Rooms Resume Examples & Samples

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Monitor and forecast future ESOcc and length of stay rate tiers to inform revenue management and profitability strategy
Initiate action to support property revenue and profitability goals
Review and sign off on invoices
Review property performance on period basis with Regional Director
Participate in conference calls (e.g., sales, promotion, Q&A, property performance, etc.)
Provide follow-up information to Regional Director and other Extended Stay/Select Service executives
Prepare for Regional Director visits (e.g., pulling and consolidating relevant reports)

Assistant Rooms Manager Resume Examples & Samples

Observe room attendants or house attendants to ensure that their duties are completed in accordance with established policy and procedure, i.e., proper communication with guest it utilized, room assignments or house calls are handled both courteously and professionally and are answered on a timely basis and the proper greetings are used, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through
Direct and train front desk or guest services staff and operators or room attendants and house attendants
Assist in new hire and on-going training for members of the team
Direct and assist front desk, guest services staff, telecommunications or housekeeping staff in organizing breaks, ensuring that all work is completed efficiently and according to the schedule
Ensure all necessary reports and forms are completed daily
Motivate, coach, counsel and discipline all Housekeeping personnel according to MHG policies and procedures
Assist in maintaining and controlling all equipment
Assist in ensuring compliance with all corporate Risk Management standards
Assist in conducting monthly guest supplies and cleaning supplies inventories
Ensure that large guestroom turns are managed efficiently
Ensure consistency with departmental opening and closing procedures
Develop employee morale and ensure training of personnel
Conduct pre-shift meetings for team members at front desk, Bell/Door, or House and Room Attendants on a daily basis
Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available
Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies
Assist in reviewing staff's worked hours for payroll compilation and submit to Accounting on a timely basis
Assist in preparing employee schedule according to business forecast, payroll budget guidelines and productivity requirements
Specific Job Knowledge & Skills
College degree in business, accountancy, hospitality or related field preferred
One to three years in a similar position, preferably in an upscale or lifestyle brand hotel
For Union properties only: Must possess a minimum of one (1) to three (3) years Hotel and/or Food and Beverage operational experience in a Union environment. Must have strong and proven knowledge and practice of Hotel Collective Bargaining Agreements (will be subject to a skill test during interview process)
Ability to spend extended lengths of time viewing a computer screen
Ability to multitask, work in a fast paced environment and have a high level attention to detail
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

Rooms Manager Resume Examples & Samples

Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction
Motivate, coach, counsel and discipline all Rooms Division personnel according to Highgate Hotel SOP's
Assist in preparing and conducting all Rooms Division interviews and follow hiring procedures according to Highgate Hotel SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures
Monitor oversold dates to ensure the maximization of rooms revenue
Tour Rooms operating departments daily, greeting employees and soliciting feedback
Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards
Assist in maximizing room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc
Assist in completing the monthly reforecast
Monitor and support the corporate Guest Recognition Program
Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism
Monitor and ensure compliance with Highgate Hotel SOP’s in Rooms and Loss Prevention
Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met
Attend weekly Rooms Division meeting
Perform Rooms Managers’ performance reviews according to Highgate Hotel SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees
Prepare department heads for succession through development of their need areas
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel SOP's in its use
Maintain high standards of personal appearance and grooming, including wearing nametags

Assistant Rooms Manager Resume Examples & Samples

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Laundry, Housekeeping)
Takes proactive approaches when dealing with guest concerns
Verifies that a viable key control program is in place
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Manager On Duty-rooms Division Resume Examples & Samples

Demonstrate the ability to effectively interact, coordinate and communicate through daily shift meetings with all team members of high guest impact areas (i.e. reservations, guest services, housekeeping, etc) to ensure a smooth arrival through departure experience for all guests
Responsible for scheduling the front office, guest service, and housekeeping staffs according to business forecast, payroll budget guidelines and productivity requirements
Champion, promote and successfully track departmental and organizational initiatives (i.e. upsell programs, brand standards, etc)
Maintain and successfully execute departmental and hotel policies
Oversees performance reviews, training and development of all front office, guest service, and housekeeping team members to achieve hotel service quality standards
Oversees and participates in all aspects of the front office, guest service, and housekeeping operations, i.e. guest reception coverage as needed, public space cleanliness, and room inspections
Assist with forecast preparation, monitor daily reports and control department expenses per budget without sacrificing the quality of product and/or services. Demonstrate ability to compute basic arithmetic
Maximize revenue and cash flow by promoting hotel services, special hotel programs, packages and upgrades when appropriate
Responsible for maintaining applicable department inventories/supplies (i.e. par levels, keys, luggage tags, etc) in conjunction with monthly budget/forecast numbers
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations
Review resumes for arriving groups; organize and coordinate master accounts and check-in/pre-registration procedures
Communicate daily information related to arrival and departure patterns, VIP arrivals, special package and promotions, group information, daily house counts, room availability status, all hotels features/hours of operations, etc
Motivates team members and establishes/maintains a productive working environment at the hotel
Ensure and maintain within departments, confidentiality of guest information and follow proper protocol to secure and protect pertinent data
Minimum 2 years hospitality experience in a Four Diamond quality organization preferred
Organized with high level of attention to detail and accuracy

Manager Rooms Operation Resume Examples & Samples

Extends professionalism and courtesy to guests at all times
Ensures all team members meet or exceed all hospitality requirements
Understands financial statements, sales and activity reports, and other performance data

Overnight Assistant Rooms Manager Resume Examples & Samples

Manage the allocation of work assignments to Room Attendants and Porters to ensure maximum coverage
Mentor, manage and discipline Room Attendants and Porters
Check the computer system throughout the day for an update of room status and communicate with the front desk and engineering
Check and return an allocated number of guest rooms to the standard required by the hotel
Report to the Housekeeping Office any rooms which do not require service, are “Do Not Disturb” or are double locked by the afternoon and to log these on the hand over
Ensure soft furnishings and décor of rooms are maintained to standard
Assist in identification of training needs, conduct training of room attendants and porters where appropriate
Check rooms to ensure they are cleaned and maintained to the required standard
Ensure VIP gifts are replenished
Ensure all public area and heart of house areas are clean
Assist in stock taking of Housekeeping items when necessary
Report immediately any matters concerning the security of the floors or public spaces to the security department
Report immediately any valuable lost property to security and to log packages and all other lost property
Assist fellow employees to perform similar or related jobs as and when necessary

Rooms Manager Resume Examples & Samples

Effectively lead, direct and guide team members
Master front office operations with full execution
Master housekeeping operations
Perform Daily housekeeping procedures
Inspect rooms per standards

Rooms Manager Resume Examples & Samples

Learn the company’s service standards
Assist Front Desk & Housekeeping Managers in day to day operations
Ensure excellent communication within the Rooms Departments and with other departments in the hotel
Maintain a close relationship Engineering Team
Attend Labor meetings
Attend P&L meetings
Attend weekly Guest Service Committee meetings
Assist in responding to guest issues/complaints
Assist in writing Month End Management letter
Assist in administrative tasks including scheduling and payroll
Assist in room inspections
Assist in preparing site rooms
Assist in conducting Housekeeping inventory on a timely basis
Conduct pre-shift meetings
Know of all arrivals/departures and ensure guest names are used at all times
Have complete knowledge of all hotel features (and MHG Group) and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc
Be familiar with all hotel room types, numbers, layout, locations, rates
Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business
Know the hotel ethos to assist with site inspections when requested
Manage upselling opportunities, email capture and other Front Office initiatives
Drive core values to positively impact both Employee and Guest Satisfaction scores
Represent and/or assist Front Office Manager in all necessary meetings, as required, to ensure effective inter-departmental communication
Complete projects as assigned
Coordinate and execute new ideas and best practices
Provide a friendly, courteous and professional service at all times
Confident understanding of both Front Office and Housekeeping departmetns
Recent hospitality college graduate or equivalent
Flexible schedule including late nights, weekends and holidays
One to two years in a public contact position, preferably in hospitality
Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance

Rooms Manager Back of House Resume Examples & Samples

Minimum of two (2) years' experience in progressive luxury hospitality at a management level
Bachelor's Degree in Hospitality/Tourism or equivalent work experience
Ability to connect, inspire and motivate employees through employee relations, creative problem resolution and effective communication
Strong computer skills to include: Word, Excel, PowerPoint, Office and Outlook
Must be able to lift, push, pull and carry a minimum of 50 lbs
The post-holder must emulate the Kimpton culture

Rooms Manager Front of House Resume Examples & Samples

Minimum of four (4) years experience in progressive luxury hospitality with a minimum of two (2) years in hotel management roles
Ability to self-lead in the workplace
Responsible for management and service delivery of Front of House Operations
Strong organizational, task-management, employee relations, leadership, problem resolution, creativity, verbal and written communication and presentation skills
Bachelor's Degree in Hospitality/Tourism or equivalent experience
CPR certification preferred

Rooms Manager Resume Examples & Samples

Oversee Front Office and Reservations departments, schedule, plan, and assign work, and develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures
In collaboration with Human Resources and Executive Leadership team, lead departmental Employee & Labor Relations: hiring, performance appraisals, coach and counseling, training, disciplinary actions. Resulting in developing, maintaining and improving employee relationships via effective communication, performance management, processing grievances and/or disputes as well as fairly and consistently applying policies and standard operating procedures
Engage in positive Employee Relations to increase morale, productivity, guests and colleague satisfaction
Establish and implement procedures to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints in a timely manner. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction
Uphold Service and Facility Standards in accordance with the InterContinental Brand and Forbes Travel Guide to ensure hotel maintains consistency of Four Star service levels
Ensure all colleagues are properly trained and have the tools and equipment needed to effectively carry out their job functions
Assist in managing and maximizing hotel revenue generation through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests
Schedule and regularly conduct routine inspections of the front office and public areas and guest rooms and corridors to ensure the appearance and cleanliness of such areas reflects highly on the hotel, brand, and Company. Develop action plans to correct deficiencies
Ensure that guest satisfaction data is analyzed, plans are developed and implemented to achieve established goals in accordance with our annual Winning Metrics as applicable
Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
Prepare and submit statistical, performance, and forecast analyses and reports as required
Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control. Check billing instructions and guest credit for compliance with hotel credit policy
Establish par levels for supplies and equipment. Authorize requisitions to replenish shortages and other business supplies for daily business
Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs
Ensure training and procedures are in place for Instant Service Department (PBX) to serve as a central communications point during emergency/crisis situations and maintain and develop relationships with local fire, police, and emergency personnel
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Guest Relations, Finance/Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance
Review and utilize historical data of Rooms Division operations to ensure successful present and future departmental operations
Participate and contribute in pre- and post-conferences meetings
Actively attend departmental and operational meetings to accurately execute Rooms Division operation
Four years or more of experience in leadership role of directing large full- service luxury hotel or resort rooms division/guest service operations
Able to communicate written and spoken English
Possess strong leadership competencies – Be Brandhearted, Think Ahead, Champion Change, Lead People, Develop People, Drive Results and Work Collaboratively
Able to multitask, be detail oriented, and communicate effectively
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, colleagues and third parties that reflects highly on the hotel, the brand and the Company
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
Must be able to work a flexible schedule that will accommodate the achievement of all business goals and directives. May be required to work on work nights, weekends, and/or holidays
Ability to perform the following: carrying or lifting items up to 50 pounds, moving about the work areas, handling objects, bending, stooping, pushing and kneeling
Computer proficiency is required. Must possess knowledge and experience with Microsoft Office systems, TimeSaver, Opera, HotSOS, GoConcierge, Percipia, Adaco

AM Assistant Rooms Manager Resume Examples & Samples

Assign special duties to Room Attendants and House Porters on assigned floors
Report and log any maintenance defects found in the rooms and assigned areas. Liaise with front desk and engineering regarding all out of order rooms and other defects
Oversee implementation of deep cleaning and replacement
Ensure corrective action where necessary and inform the Director of Housekeeping regularly on performance of each staff member
Check on a daily basis the arrivals, departures and VIP lists
Conduct team briefings, daily line ups, monthly meetings as required
Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supply closets
Ensure all storage areas are kept clean, safe and are within local fire, safety, and health codes
Handle guest requests, inquiries and complaints with immediate action and thorough follow up
Assist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security and emergency procedures
One to two years in a similar public contact position, preferably in an upscale or lifestyle brand hotel
Possess a gracious, friendly, and fun demeanor

Manager, Rooms Division Resume Examples & Samples

Lead and manage the day to day operations of Front Office, Guest Services and Housekeeping ensuring all service standards are followed
Prepare annual budgets and administer in a fiscally responsible manner
Lead and support all areas in the achievement of their financial and operational targets
Maximize rooms revenue through participating in yield management meetings and implementing\supporting agreed upon Revenue Management strategies and practices
Control all purchases for the department, consistently aware of quality and cost
Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
Ensure effective and proactive yield management, increasing RevPAR index within the competitive set
Oversee group business, reviewing and ensuring details of group resumes are met
Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth
Previous experience in a senior leadership role required

Rooms Assistant Manager Resume Examples & Samples

Assisting, leading and enhancing guest experience from VIP pre-arrival to post departure activities by planning and coordinating with related hotel departments and colleagues
Maintain professional and healthy relationships with all departments within the hotel
Respond to a variety of guest request with corrective analyzing and brand standards

Rooms Manager Resume Examples & Samples

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping)
Understands the brand's service culture
Verifies that all team members meet or exceed all hospitality requirements

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