Sap Crm Resume Samples
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Sap Crm Resume Samples
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AM
A Mitchell
Aliya
Mitchell
2106 Marlen Fort
Detroit
MI
+1 (555) 966 3926
2106 Marlen Fort
Detroit
MI
Phone
p
+1 (555) 966 3926
Experience
Experience
Detroit, MI
SAP CRM Process Expert
Detroit, MI
Bartoletti-Bradtke
Detroit, MI
SAP CRM Process Expert
- Responsible for staff development and performance management
- Work with Global Process owners and users to establish the overall strategic direction for the process
- Manages impacts to other processes and products
- Manages the life cycle of defects and enhancements
- Primary liaison with the Global Working Community for assigned area
- Evaluates, presents and secures business case approvals
- Acts as secondary/tertiary escalation point on hard to resolve system issues
Dallas, TX
SAP CRM Solution Consultant
Dallas, TX
Gerhold-DuBuque
Dallas, TX
SAP CRM Solution Consultant
- Marketing planning and Campaign management
- Actively collaborate with the Solution Architects or eq
- Build and maintain a network in the Solution Center in order to get broad support for the defined ways of working, as well as cooperation for continuously improving them
- Actively collaborate with SDU Team Lead on meeting stipulated Service Level Agreements for case resolution within the module team
- Contribute to a knowledge-sharing attitude within module team globally
- Follow established customizing guidelines and best practices
- CRM Billing
present
Chicago, IL
SAP CRM Sales & Distribution
Chicago, IL
West, Witting and Rempel
present
Chicago, IL
SAP CRM Sales & Distribution
present
- Decisions impact own work and may impact the work of others
- Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Individual contributor and/or leads a small work effort and/or team
- Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems
- Receives minimal instruction on daily work tasks and a moderate level of instruction on new assignments
- Interacts with peers within Accenture before updating supervisors. Likely has some interactions with non-management levels at the client and/or within Accenture
- Understands the strategic direction set by senior management as it relates to team goals
Education
Education
Bachelor’s Degree in Management Information Systems
Bachelor’s Degree in Management Information Systems
Georgia State University
Bachelor’s Degree in Management Information Systems
Skills
Skills
- Self-dependent in solving technical problems. Able to design solutions and provide detailed specifications to developers
- Ability to handle independently
- Partnership with professionals, identified career paths including global opportunities
- Comfortable to work with multi-tasks on a daily base
- Collaborative environment in Swedish organizational culture
- Proven troubleshooting and problem resolution skills
- Eager to be part of team and open to improve and learn
- Responsible and challenging tasks with access to the latest tools and technology
- Customer facing skills
- International projects in company with certain recognition on the market
13 Sap Crm resume templates
Read our complete resume writing guides
1
Sap Crm Resume Examples & Samples
- Bachelor degree or equivalent work experience
- Must have 5+ years of experience in SAP CRM Implementation and operation support
- Experience in Sap EAI .). SAP CRM Workflow, Workflow Policy and integration using Web Services. Knowledge of configuration and scripting is required
- Experience with SAP CRM Configuration; Business Components, Views, Applets,, Workflow, eScript
- Should possess excellent communication skills and ability to interact effectively with customers
2
Senior TSA SAP CRM & Abap Resume Examples & Samples
- Different testing tools (E.g. HP Quality Center)
- Experience in CRM Core Programming- Critical
- Experience/Exposure in CRM WEB UI and portal integration- Nice to Have
- ABAP Proxy experience
- Experience in Java Script - Critical
- SAP CRM Account origination flow/business idea
- 10% - Career Development
3
SAP CRM Process Expert Resume Examples & Samples
- Evaluates, presents and secures business case approvals
- Manages impacts to other processes and products
- Lead, along with the Technical Support Team, the delivery of process updates and enhancements
- Primary liaison with the Global Working Community for assigned area
- Responsible for design and documentation of functional requirements
- May be called to lead projects across functional and technical areas
4
SAP CRM Functional Lead Resume Examples & Samples
- Lead the design, development and delivery of technology solutions as part of a broader SAP program for Agilent’s Life Science, Diagnostics and Applied Markets businesses
- Work collaboratively with our business partners in the Service business and Customer Operations Centers to develop business capability and associated IT solution roadmaps
- Engage in consulting with key businesses partners and IT leadership on key business problems/initiatives and help recommend appropriate IT solutions
- Proactively partner with other solution areas within IT to develop IT solution recommendations to our business partners
- Work with SAP process/applications/technical leads, partner organizations and management to ensure processes are optimized and critical business requirements are met
- Participate in industry forums and actively engaging with peer companies to bring external best practices/solution recommendations in-house
- Demonstrated hands-on functional knowledge and proficiency with multiple SAP modules, specifically SAP CRM Service (Service Requisitions, Service Orders, Service Contracts, Service Engineer Scheduling with MRS, Service Parts Logistics, pricing, invoicing, integration with SAP ECC, etc)
- Demonstrated ability to manage large IT/business projects and programs through all phases of the project life cycle
- Participated in two or more full project life cycle implementations using SAP Modules. Project life cycles with CRM and web will be a plus
- Knowledge of SAP CRM Services business processes and practices and experience working on SAP CRM 2007 or higher release projects
- Exposure to SAP CRM and Groupware technologies including integration with MS Outlook and hand held devices
- Excellent English skills in written and verbal communication; ability to present complex information in a clear and structured way; ability to work with all levels in the organization (end users to senior management in IT and the business)
- Bachelors Degree in Information Systems or Computer Science, with a focus on business applications and Information Technology. Advanced degree is preferred. Minimum of 6 years of IT experience, with at least 5 years of technical team lead experience
5
SAP CRM Functional Lead Resume Examples & Samples
- Works with the appropriate subject matter experts and other project team members in design, build, and validation sessions
- Assist with full system testing and go-live planning Support application during and after live process Serve as a bridge between end users and the implementation staff,
- Experience in managing offshore resources
- Experience in Project Management
- Experience in putting in place a Development Factory
6
SAP CRM / Sales Resume Examples & Samples
- Minimum of 3 years of experience within SAP CRM On-Premise and/or Cloud for Customer (C4C).Experience must include areas such as pre- and aftersales related activities, CIC, marketing and campaign management, service related activities e.g. customer service management and/or field service management
- Minimum 1 full project lifecycle implementations
- Experience with SAP Cloud for Customer (C4C) is a definite advantage
- Experience in integration with SAP ERP backend system is an advantage
- Ability to meet travel requirements, in Denmark and internationally
- Ability to work in a multicultural team
- English and one of Scandinavian languages is a requirement
7
SAP CRM Functional Consultant Resume Examples & Samples
- May interact with peers and/or management levels at a client and/or within Accenture.Determines methods and procedures on new assignments with guidance. Decisions often impact the team in which they reside
- 2+ years of experience with SAP CRM and ABAP
- Experience supporting multi language systems is an asset
- Knowledge of integration between SAP CRM, PI, Datapower and other legacy systems
- Experience designing, testing, debugging, documenting, and implementing enhancements and break fix solutions to SAP CRM
- University degree, preferably in Commerce/Business, Engineering or Computer Science
- Bilingual language skills are an asset and not mandatory for this opportunity
- Ability to meet travel requirements, when required
8
SAP CRM Solution Consultant Resume Examples & Samples
- Minimum of 6 years relevant IT professional experience
- Expertise of the SAP CRM 7.0 component (design, configuration, integration with other components ECC & SCM)
- Extensive experience in the area of CRM Service, Marketing and Sales as functional consultant
- SAP overall knowledge, mainly in the logistics area (Sales, Deliveries, Invoices, Marketing, Pricing…) and of the SAP architecture
- Experience working in a global environment with many different cultures. Excellent online collaboration skills. Some availability to travel, but the need for traveling is limited
- Strong experience in driving Roll-out projects blueprint workshops / solving issues / triggering decisions
- Strong consultant skills (requirements management, workshop facilitation, communication skills, good documentation and presentation skills)
- Self-dependent in solving technical problems. Able to design solutions and provide detailed specifications to developers
- Eager to be part of team and open to improve and learn
9
SAP Crm-ipc Technical Resume Examples & Samples
- 4 to 6 years of working as SAP Technical consultant
- Good knowledge in CRM IPC(Internet Pricing & Configurator) module – Condition techniques in pricing, process flow for condition determination, Condition types & records etc
- Good technical & development experience in CRM IPC, Eclipse development environment, SAP CRM IPC API’s
- Previous experience in development in J2EE environment & knowledge of CRM ABAP
- Previous experience with project management methodologies
10
Senior BSA Sap-crm Service Resume Examples & Samples
- Lead planning, design and implementation of business process changes within assigned areas of responsibility (CRM)
- Develop and maintain thorough understanding of existing business processes within assigned areas of responsibility, and the information and data they require and generate. Develop and maintain thorough understanding of the computer application functionality required to make those business processes effective
- Develop and maintain the "business case" supporting business process re-engineering initiatives, including cost/benefit, quality, cycle time, ROI and other metrics as appropriate. Develop methods and tools to support this effort
- Develop requirements for the technical architecture supporting the business systems initiatives
- Organize effective task and steering teams to address complex and cross-functional project requirements, issues, and objectives
- May lead execution of business system application development, procurement, and/or implementation activities within assigned areas of responsibility
- Direct outside consultation activities as required to meet project needs
- Develop RFQ/RFP's for third party application systems, design and/or development products and services. Evaluate proposals and rate capabilities versus internal process requirements. Support corporate Purchasing in the procurement process, as needed
- Bachelor's degree in Management Information Systems (or comparable technical program) or Business Management (or comparable program) AND 8-10+ years overall SAP experience with large scale, cross functional IS analysis and design experience with 3+ of those years doing CRM configuration including CRM7.OR
- Associates degree in Information Technology (or comparable technical program) AND 12+ years of overall SAP experience with large scale, cross functional IS analysis and design experience with 3+ of those years doing CRM configuration including CRM7. OR
- High School Diploma/GED AND 16+ years of overall SAP experience with large scale, cross functional IS analysis and design experience with 3+ of those years doing CRM configuration including CRM7
- CRM Service hands-on configuration, including Field Service, Contracts, Factory Repair, Spare Parts, and Warranty
- Strong relationship, interpersonal, communication, and business process skills
- SAP ECC SD experience strongly preferred, with experience in CRM-ECC integration
- SAP CRM Middleware configuration and maintenance experience strongly preferred
- Experience with Click software and/or third party CRM integration strongly preferred
- Experience with mobile solutions strongly preferred
- Experience with system and process modeling and design tools preferred
- Has direct operational or previous systems/process expertise in the areas supported. Provided direction and support to process owners
- Projects supported span 4 or more functional organizations
- Successfully led 2 or more projects of significant scope and complexity
11
SAP CRM Functional Analyst Resume Examples & Samples
- Works with colleagues and users to investigate complex operational requirements and problems, contributing to improvements in automated components of new or changed processes/procedures, organization and equipment
- Ensures functional quality of delivered application capabilities
- Works with business teams, IT teams, development teams, Controls & Security , BASIS, across geographies to ensure Solution Realization
- Requirements gathering, Business Process Mapping and Fit gap analysis
- Creation of business process flows (as-is and to-be)
- Writing functional specification documents for technical components
- Support resolution of system and process issues occurring in the production environment
- Takes part in user meetings and assists in presenting issues and solutions
- Assists colleagues and users in defining acceptance tests for automated systems
- Assists in defining, planning and justifying (in business terms) projects to develop/implement automated components of new or changed processes
- BS in Computer Science or MIS or equivalent required, post-graduate degree in Computer Science or Business Administration preferred
- 12+ years of related experience with at least 5+ years in SAP CRM, MDM(Master Data Management), Opportunity/Quote Management
- Good understanding of Market to Sell Processes. Including MDM (Master Data Management), Master Data Governance, Account Management, Opportunity/Quote Management, Pricing, Order booking
- Deep functional knowledge of SAP, SAP ASAP methodologies and CRM modules
- Experience with multiple full cycle implementations of SAP CRM applications/modules and SAP functionality to satisfy business requirements and solve complex business issues
- Knowledge/Understanding of SFDC, Channel Partner Lifecycle Management, CRM Channel Management/POS experience in High Tech Industry
- Comprehensive understanding of IT Security integration that includes Identity management and access management
- Effective cross-functional communication/work style with all levels of the organization, inclusive of business/technical departments, and with customers
- Strong experience working closely with onsite/off shore teams, managers and executives to ensure the release of high quality solutions
- Demonstrateable depth of knowledge of; best practices and future developments related to CRM Sales
12
SAP CRM Solution Consultant Resume Examples & Samples
- Contribute in module team meetings as decided/required
- Actively collaborate with Solution Expert/Leader for business requirements and increase of business process knowledge in module team
- Actively collaborate with SDU Team Lead on meeting stipulated Service Level Agreements for case resolution within the module team
- CRM QTC process and setup (Quotation to Cash Process)
- CRM Services
- Middleware knowledge & settings
- Initial and Delta download from ECC to CRM (Partners, Product master, Condition records & Transactional data)
- Partner Determination
- CRM Billing
- Action profiles
- Integration between CRM & ECC
- Sound knowledge about ECC SD
- SAP CRM e-Commerce overview
- Product catalogue management (Create/replication)
- TREX engine setup
- Agreement to Order Creation process
- Marketing planning and Campaign management
- Standard programs knowledge i.e. CRMD* and CRM*
13
SAP CRM Solution Lead IV Resume Examples & Samples
- At least 8 to 10 years of SAP CRM Service consulting experience
- Team member for at least two full life cycle SAP CS/SD and ONE CRM Service Implementation
- Heavy hands-on experience with various CRM application areas including Interaction Center, RPA, Service Contracts, Service Orders
- Knowledge of ASAP methodology/SOLMAN & Exposure/knowledge to SAP's Best Practices
- Interpersonal skills: strong presentation/ communication / facilitation/ leadership skills (oral and written). Comfortable working with senior executives
- Ability to work independently, guide clients, understand business processes and work cohesively with project / support team members. Experienced with strong consulting skills to lead stakeholders to the right solution
- Act both as a solution architect & team lead to provide innovative solutions in SAP CRM Service
- Flexibility to work both in production support and change requests / implementations as needed
- CRM Middleware knowledge /exposure is added plus
- Strong integration experience within CRM and also within other areas in SAP, especially spare parts logistics & finance Controlling integration
14
SAP CRM Sales & Distribution Resume Examples & Samples
- Individual contributor and/or leads a small work effort and/or team
- Minimum of 2 years’ experience in SAP CRM (preferably Order to Cash and Sales and Distribution
- Minimum of 1 end-to-end SAP CRM implementations, including hands-on design and configuration
- Functional expertise in several CRM areas such as Order to Cash and Sales and Distribution
- Shown ability to work creatively and analytically in a problem-solving environment
15
Consultant SAP CRM Resume Examples & Samples
- University degree in the field of computer science, business or a related subject or similar experience
- SAP CRM 7.x with insights into Service/ ITSM scenario ideally with Shared Service Center Framework (SSF) knowledge
- SAP CRM Customizing (Checklists, Rules,Transactions, AET)
- Technical knowledge and understanding of SSC processes and master data in SAP CRM / HCM
- Analytical ability to analyze complex technical issues througout integrated system landscape
- Ability to conduct trainings and lead other team members
- Excellent communication and team skills
16
Developer SAP CRM Resume Examples & Samples
- ABAP and ABAP-OO, BSP, AET, WebUI, SAP Enhancement framework, function modules, SAP Business Workflow
- Knowledge in Projectwork (Requirements analysis, technical concept creation, customizing, testing/ UAT support, go-live support)
- Mobility and willingness to travel to company HQ in Nürnberg, Germany (approximately 25% of activity)
17
SAP CRM Technology Consultant Resume Examples & Samples
- Delivering technology innovation services
- Design Thinking as an approach to solving client problems
- Analytics solutions
- Experience across multiple stages of the project delivery lifecycle
- Knowledge of Dev Ops processes and tools
- Experience eliciting high-level business requirements and creating detailed functional specs and other documentation, such as requirement traceability matrices, work-flow diagrams and use-cases
- The ability to develop creative and breakthrough solutions
- Trong interpersonal, team building, organizational and motivational skills
- An awareness of key methodologies, approaches and market trends in the industry
- A desire to deliver to a high standard in a suitable timeframe
- Minimum 2+ years’ experience with CRM processes (either SAP CRM on premise or C4C skills)
- Minimum of 3+ years’ of SAP experience
- Minimum of 2+ years’ experience in technology consulting
- Bachelors’ degree is required
- Prior experience with business cases and shaping client value propositions
18
SAP CRM Technology Consulting Manager Resume Examples & Samples
- Multiple delivery methodologies & operating models that support multi-speed IT
- Experience working through organizational change, developing and implementing creative solutions
- Minimum of 4+ years’ experience with CRM processes (either SAP CRM on premise or C4C skills)
- Minimum of 1+ year of Order-to-Cash (SD) skills
- Minimum of 5+ years’ of SAP experience
- Bachelors degree is required
- Experience with Hybris
19
SAP CRM Technology Consulting Senior Manager Resume Examples & Samples
- Application of Design Thinking as an approach to solving client problems
- Enterprise integration solutions and offerings
- Delivering an excellent omni-channel experience for customers and enterprise users alike
- Experience in shaping and leading teams across multiple stages of the project delivery lifecycle
- Industry experience across one of more groups – retail, life sciences, travel, automotive and consumer goods
- Passion for technology trends e.g. Internet of Things, Mobility, Cloud Integration, Analytics
- Deep experience within one or more of the retail, consumer goods, automotive, travel, or life sciences industries
- Minimum 5+ years’ experience with CRM processes (either SAP CRM on premise or C4C skills)
- Minimum of 1+ year experience of Order-to-Cash (SD) skills
- Minimum of 7+ years’ experience of SAP experience
- Minimum of 5+ years’ experience in technology consulting
- Strong client communication and relationship building skills
- Ability to operate at the Director-level
20
SAP CRM Senior Application Developer Resume Examples & Samples
- Uses own judgment to determine optimal solution to recommend
- 2+ years of SAP CRM 7 technical/functional subject matter expertise
- Exposure to Genil Model / EhP3 functionalities is an asset
- Experience participating in workshops with the functional team in order to analyze requirements
- Experience performing proof of concepts to understand the technical feasibility of solutions
- Very strong SME who has an in depth knowledge of the Mortgage origination process is a plus
- Strong analytical and teamwork skills
- Proven ability to build, manage and foster a team-oriented environment
21
SAP CRM Junior Consultant Resume Examples & Samples
- Certification or update courses in SAP CRM module
- Service support 1 level for end users. Experience in: 1.- Baseline AMS service must include Incident resolution
- AMS service should have a defined methodology for incident’s administration in order to restore systems on time, according to the service level agreement, through monitoring and incident escalation, considering in scope the following activities
- Acceptance and recording of incidents or possibly resignation of the incident
- Incident analysis
22
Senior Analyst, Software Engineering SAP CRM Resume Examples & Samples
- Participates in conversations with business to understand requirements and works with leads to identify options
- Collaborate with other EIT teams as needed in performing the support activities
- 2+ years experience in related field preferred
- Working knowledge of two or more technologies preferred
- Good PC skills; including working knowledge of Microsoft Office products
- Beginner to Intermediate level programming experience in SAP
- Works under direct supervision and receives detailed instructions
- Develops competence by performing structured work assignments
23
Analyst, Software Engineering SAP CRM Resume Examples & Samples
- Develop business process knowledge and able to apply the knowledge to development of software functionality and related documentation
- Create configurations within SAP CRM
- Referencing and reviewing T-codes
- Work through run support call resolutions
- Research day to day issues and work with leads in timely resolution
- Perform root cause analysis on issues working with leads in the team
- Bachelor’s Degree in Information Technology or related field with course work in the field for SAP (technical development) or equivalent work experience
- Good analytical, problem solving, organizational, and planning skills
- Demonstrates knowledge of software development, life cycle, modeling of business processes, application design patterns, business/functional documents. Estimates to high level business requirements and provide options analysis
- Applies basic concepts, principles, and technical capabilities to perform routine tasks
- Works on projects of limited scope and complexity
- Follows established procedures to resolve readily identifiable technical problems
24
Global View SAP CRM Services Analyst Resume Examples & Samples
- Attend weekly SuperUser meeting's (conference call -- not always during normal business hours)
- Apply best practices
- Analyze and test new functionalities
- Responsible for providing prioritized requirements from Europe
- Propose enhancements to SuperUser group for consideration and participate in process reengineering with other regional CRM SuperUsers as necessary
- Distribution of documentation and User Updates to Regional associates as appropriate
- Ensure escalation of CRM related issues to Shared Service Center Manager, Service Managers and Quality Director
- Over 3 Years, Up to 5 Years of Directly Related Experience
- Bachelor's Degree with a Major Area of Concentration in IT, Business, Computer Technology
- Excellent SAP CRM / Portal knowledge (functional/technical)
- SAP HR experience
- Service mindset oriented
- Excellent client / people facing skills
- Excellent training skills for internal/external customers
- Ability to resolve customer end-users CRM inquiries and escalated issue tickets
- Ability to act as liaison with various internal and external contacts
- Good verbal and written communication skills (English is a must)
- Ability to prioritize workload, set and achieve goals
- Good command of SAP HR
25
Junior SAP CRM Resume Examples & Samples
- University degree in the field of computer science, business or a related subject or similar experienc
- High IT affinity and interest in innovative technologies
- Analytical skills and creativity in problem solving
- Self-employed work, high self-motivation and organizational skills
- First experience in project-related work and/ or knowledge in SAP environment is appreciated
- Mobility and willingness to travel to company HQ in Nürnberg, Germany (approximately 25> of activity)
26
SAP CRM Functional Resume Examples & Samples
- 4-6 years as CRM Functional consultant, with roll out and implementation experience
- Understand the Clients Business Process
- Mapping the Business Process with SAP CRM Process
- Collecting and analyzing the requirements
- Configuring the SAP CRM system according to the requirement
- Coordinating with technical team members to complete the technical requirements
27
Sap Crm Abap Resume Examples & Samples
- Should have a minimum experience of 4+ Yrs in SAP CRM Technical (ABAP and Web UI) experience
- Should have worked in Badi.s, IDoc.s and user exits
- Should be able to independently design and develop the solutions based on the requirement
- Performance tuning and data migration skills is a must
