Senior Solutions Analyst Resume Samples

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C Schultz

Carmen

Schultz

31544 Stephany Inlet

New York

+1 (555) 287 2076

31544 Stephany Inlet

New York

Phone

p +1 (555) 287 2076

Experience Experience

New York, NY

Senior Solutions Analyst

New York, NY

Reinger-Marks

New York, NY

Senior Solutions Analyst

Knowledge of agile methodology in leading application deliver teams and familiarly with how portfolios of systems work together to create enterprise solutions
Testing: Produce and execute test scripts to ensure development is fit for Production using Nestle standard approach
Provide input into the overall management of the CPI program (e.g. project statuses, risks, dependencies etc.)
Self-manage day-to-day support and project work activities
Creates and performs training to build internal knowledge on product and process
Manage workload and priorities to deliver agreed upon project milestones
Provide QA testing support, review Defects raised using IBM Clearquest and provide quick turnaround solutions

Houston, TX

IT Senior Solutions Analyst

Houston, TX

Casper-Schimmel

Houston, TX

IT Senior Solutions Analyst

Collaborating with our internal customers to understand their business objectives and shepherding them through the capabilities of the Salesforce platform
Develop test data and test procedures to verify application functionality, including occasional oversight of testing activities
Facilitate business owners and technical staff in designing and delivering innovative solutions to solve business problems and achieve business objectives
Responsible for development activities requiring advanced configuration within Salesforce
Motivated and results oriented professional who enjoyes working in a fast paced environment
Build and manage and great working relationship with peer teams
Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues

present

Phoenix, AZ

Senior Solutions Analyst, Advanced Analytics

Phoenix, AZ

Miller, Padberg and Hagenes

present

Phoenix, AZ

Senior Solutions Analyst, Advanced Analytics

present

Identify tools and vendor partners who can help the team drive business value for Hasbro
Project Manage digital marketing analytics projects from inception to completion. Projects may be small, one-time requests for analysis or modeling or may be large, ongoing programs to identify trends or track and monitor performance
Support an existing suite of digital marketing performance dashboards. Maintain and troubleshoot connections to marketing technology APIs. Ensure data are being transferred correctly from source systems like Google Analytics, Facebook Insights, etc. Validate data processing steps and assess the validity of data feeding the dashboards. Maintain system documentation and data dictionary
Evaluating existing processes holistically and working across GCT improvement work streams to coordinate cohesive financial solutions
Communicates with project managers, application developers, subject matter experts, end users, and Rogers' senior management
Assist with ensuring linkage to financial projections, working with CFO teams and Expense Management
Supporting performance measurement and management ranging from organization development scorecards to project/function-specific metrics

Education Education

Bachelor’s Degree in Computer Science

Loyola Marymount University

Bachelor’s Degree in Computer Science

Skills Skills

Strong knowledge of business processes related to business channel supported
Strong data mining knowledge and experience
Knowledge of SAS, Tableau, Spotfire, Metric Insights is
Ability to write complex (repeatable) SQL
Strong communication skills with a proven ability to successfully interact with varying levels of management
Strong knowledge of relational databases and concepts
Knowledge of TQM / QA practices / Six Sigma / Process Improvement (As Applied to Data Quality)
Ability to apply acquired knowledge from prior experience effectively in new situations (medium to high complexity)
Strong negotiation and influencing skills
Excellent written and verbal communication skills

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15 Senior Solutions Analyst resume templates

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Senior Solutions Analyst Resume Examples & Samples

Develop understanding of key business processes and determine how contact center solutions can improve performance
Work closely with Business stakeholders to build concise and complete requirements
Translate business requirements to specific technical requirements that are specific to the related contact center technology solutions
Understand Business needs to effectively support unit, quality assurance, and user acceptance testing efforts
Develop working knowledge of the IVR and Genesys platform infrastructure and understanding of call flow logic
Provide consultative support to other end users of the contact center solution, as needed
Become the point of contact for technical support concerning solutions supporting the Business
Responsibilities include Analysis of Business Requirement, provide estimates, create and modify Call Flow Diagrams, preparation of Detailed Design documents, Unit Test Plan, QA and Production Hand over documents as part of the Development Life Cycle
Provide QA testing support, review Defects raised using IBM Clearquest and provide quick turnaround solutions
Onsite/Offshore co-ordination, answering queries the team members has with consultation with business stakeholders
Attend relevant Business Meetings, Team meetings associated with the Project activities
Provide Production support as needed
Provide customer consultation with Data flows associated with various IVR Call Flows
Work with various internal groups such as Voice and Video team, DBAs, Middleware team, CTI Vendors, 3rd party applications engineers when integrating to 3rd party applications as needed
Business domain experience at Call Center, Contact Center, Customer Experience, CRM, and Analytics, in the Financial Industry in all areas, i.e. operations, online, and business process and workflow management is a plus
Collaborate across the Technology teams and vendors to deliver consultation and recommendations to the Business for areas regarding scope, effort, and duration
Maintain open communication with internal IVR team, Genesys team, Genesys tech support and internal customers
Develop, review, and edit detailed designs for customer projects or ongoing support efforts
Manage and balance multiple projects and tasks in order to manage to deliverable dates and must work with customers, project managers and stakeholders to assure expectations are met
Consistently delivers high-quality services to customers
Understand and support documentation of best practice business processes in support of Business Requirements
Comfortable in an environment of rapid change and ambiguity with the ability to make decisions while understanding the risk
Provide ongoing direction and analysis of trends and opportunities
Maintain current knowledge of Visa business systems and emerging business and technology trends
Bachelor degree with an emphasis on IS/IT or BA majors or minors or minimum of 8 years of progressively responsible positions in Contact Center Platform
Strong experience with requirements definition, especially with highly technical requirements
Positive influencing skills both verbally and through the preparation of written materials in order to build relationships and effectively communicate business needs to internal technology groups
Prior experience working on IVR technologies using Java, VXML, Nuance Dev Framework, GVP is an added advantage
Experience working with Debit, Prepaid Processing and having those domain knowledge and experience is a plus
Must have strong SDLC, project management, execution and delivery understanding with attention to detail around SLA metrics, accountability and operational excellence
Ability to interface and cultivate excellent working relationships both within Technology, Business and vendors
Ability to leverage basic application tools such as Microsoft Word, Visio and Excel to build effective requirements documentation
A self starter and a quick study with a demonstrated ability to learn complex new environments and platforms quickly
A team player who places great emphasis on collective achievement within his/her team and who possesses strong interpersonal skills and a demonstrated ability to handle multiple priorities and sustaining a high level of performance when under pressure
Experience presenting business proposals and recommendations to technical, business and management audiences
Good interpersonal and collaboration skills are considered essential to the position
The individual will be called upon to work with broad spectrum of individuals in varied settings across the organizations
Open to work on shifts or on the weekends as needed
Able to work in a complex environment, Global/International experience and the ability to work across cultures and time zones

Senior Solutions Analyst Resume Examples & Samples

Minimum of 5 years Business Analyst experience as a key contributor / project lead
Minimum of 3 to 5 years Business Analyst experience as a key contributor / project leadand a minimum of 3 to 5 years Quality Analyst experience
BS/BA degree preferred. Minimum 9 yrs. combined Business Analyst and Quality Assurance Analyst experience in lieu of degree
Solicit, gather and challenge business requirements for software development to ensure accurate level of detail with the ability to shape ideas into defined requirements (mapping business processes), use cases, user stories and persona development
Experience in developing test plans (including performance testing) and test cases, leading testing of software systems (including requirement validation/traceability), and leading user acceptance testing (UAT) sessions
Excellent verbal and written communication skills, with the ability to effectively communicate business and technical information across all levels of the organization, being sensitive to the needs of unique audiences
Effectively use teamwork to positively contribute in high performing, results driven, and collaborative team environment
Experience with customer relationship management (CRM), document generation/management, and workflow tool development; both home grown and the customization of out of the box solutions
Experience with International and Virtual Project Teams
Experience in the production of commercial business cases including

Senior Solutions Analyst Resume Examples & Samples

Creating end to end technologies solutions that meets overall project requirements
Evaluating existing processes holistically and working across GCT improvement work streams to coordinate cohesive financial solutions
Leading development teams to revamp existing reporting databases and infrastructure to more effectively capture project management, resource, application, and quality information
Ensuring adequate controls are in place to evaluate health throughout the organization. Pro-actively identifying risk and clearly articulating this risk to key stakeholders
Dimensioning all existing information systems to determine golden sources of related data. Developing the financial roadmap to ensure consistent global usage across these systems
Institutionalizing global, end to end financial reporting across functions, to include forecasted, anticipated saves, projects, and unit cost analysis
Leading the strategic planning process with fact based analysis
Assist with validating "saves" with organizations, including detailed reviews of save mechanics and documentation of standards
Drive current and new technologies to support application growth
Extensive experience with O&T
Outstanding analytical and planning skills
Experience with Financial management
Five plus years with enterprise data warehousing ( Teradata a plus )
Five plus years with application solution design
Two plus years driving integrated big data technologies with EDW platforms
Five plus years with data modeling
Three plus years integrations with APIs for data consumption

Senior Solutions Analyst Resume Examples & Samples

Leverage quantitative skills to develop answers to clients' ongoing business analytics and reporting questions
Work collaboratively with clients to ascertain the client?s specific business information needs
Formulate and propose a specific plan for analyzing the data necessary to secure solutions to clients' particular business information need(s)
Discuss and recommend to clients which specific data may be best utilized in order to perform the necessary analysis
Evaluate, assess and analyze the data necessary to provide solutions to the client's particular business information needs
Coach Solutions Analysts on analytics and reporting methodologies
Communicate the data results to the client, with an emphasis on answering the business question as opposed to the analytical and reporting processes used
Gain immediate familiarity with client's internal processes
Develop extensive expertise within several client analytics areas
Bachelor's degree in Engineering, Information Technology/Systems, Statistics, Economics, Mathematics, Operations Research or a related field with a record of academic success
At least 4 years of relevant post-collegiate work experience
Minimum one year of people coaching experience
Good work ethic, maturity and personal initiative
Attention to detail, with a methodical approach to work
Understanding of operating rules, data and processes
Self-discipline for planning and organizing tasks
Accuracy in executing tasks efficiently
Strong communication skills that enable clear explanation and resolution of client's information needs; Strong client service orientation

Senior Solutions Analyst Resume Examples & Samples

Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions
Elicit, analyze, document and validate business requirements or user stories. Produce functional specifications for solution components or possibly for the integrated solutions
Define and validate overall solution delivery
Set technology and business strategies and ensure their optimal convergence
Documents internal business user and functional specification requirements using interviews, document analysis and site visits
Refines requirements using critical evaluation techniques, systems knowledge and experience
Communicates with project managers, subject matter experts and Rogers' senior management
Represents clients to identify potential solutions, helps prioritize and select options
Organizes assumptions and probes for refined data and provides analysis
Identifies and highlights problem areas, gaps or conflicts derived from information gathered
Builds understanding of industry trends and practices for the clients business and contributes to the development of standards in areas of domain expertise
Communicates effectively with meaningful and articulate verbal discussions
Synthesizes information into succinct, concise and logical summaries and reports
Demonstrated experience with a variety of Project Management, Business Process Management and Software Development Lifecycle methodologies (Waterfall and Agile)
Identifies patterns in information
3 - 5 years of Business Analysis experience
Demonstrate experience eliciting, gathering and documenting requirements, including JAD coordination and use case identification
2 - 4 years of expertise in customer experience domain, and knowledge of IT and business processes
2 - 4 years of experience in application planning, strong problem solving and troubleshooting skills
Preferred experience working with telecom BSS including and not limited to: Order Management, Billing, CRM, call center systems and customer facing web portals

IT Senior Solutions Analyst Resume Examples & Samples

Motivated and results oriented professional who enjoyes working in a fast paced environment
Escalates any project issues to manager
A Bachelor’s degree or equivalent experience with a major or minor in Computer Science or related field and over four years of proven and progressive technical experience
Methods and tools or a specialty function or have demonstrated the necessary proficiencies to function on the job as required

Senior Solutions Analyst Resume Examples & Samples

Assesses, troubleshoots, and tracks requests while providing real-time solutions
Works closely with our Client Success Managers, who ensure an overarching premier client service experience, through providing real-time updates and regular touch-points with clients
Strong customer service skills demonstrated in excellent verbal and written communications
Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities

IT Senior Solutions Analyst Resume Examples & Samples

Knowledge and understanding of application and system integration
Proven track record of implementing enterprise integration concepts and solutions successfully
Ability to extract the business requirements and transform them into processes to achieve business/project objectives
Use new techniques and solutions to solve complex integration problems
In touch with latest technologies, applications and processes in the integration and application solutions
In depth understanding of design concepts around web services and the components that comprise such service within a multi-functional organization
Java/Spring Integration, RESTfull API, Mulesoft, WMB strongly desired
In depth understanding of Agile principals and Scrum methodologies
Understanding of DevOps, its tools

Senior Solutions Analyst Resume Examples & Samples

Knowledge of TQM / QA practices / Six Sigma / Process Improvement (As Applied to Data Quality)
Experience in data profiling/ data mining across various data sources and platforms
Advanced experience using Excel, Access, SQL, Oracle, SAS, Tableau, Tibco, Spotfire, data visualization products or related tools
Proven analytic/ business problem solving abilities with a data quality/ Integrity mindset at various levels
Demonstrated strategic, critical, and systems thinking experience
Strong communication, negotiation and presentation skills
Ability to work in a team and explain complex processes in a manner easily understood by others
Technology-oriented background

Senior Solutions Analyst Resume Examples & Samples

Experience with officer level presentations and recommendations
Knowledge of customer definition, segmentation, alignment, and quota development
Advanced understanding of Excel, Access, SQL, or another like tool
Proven business problem solving abilities with a validation/audit mindset and risk analysis at various level

Senior Solutions Analyst Resume Examples & Samples

Lead and mentor less experienced staff
Prepare and execute test plans
Prepare and execute training of users and operations teams
Work across architecture domains to identify and resolve issues and manage inter-dependencies between integration points
Assist in the selection of employees and provide input on future workforce needs
Bachelor’s degree or equivalent experience. Advanced education is helpful
5 + years of SAP Design,Implementation and Support experience in the OneSource (sabrix) and SAP Taxation
Ability to understand our business, work across business units, be a team player and enjoy working in a team-oriented environment
Project demands may from time to time require work during non-standard business hours. An example would be during a system implementation at a plant which can only happen during scheduled downtime

Senior Solutions Analyst Resume Examples & Samples

Work with cross-functional and cross-OpCo teams and external vendors to understand customer definition processes and business models
Demonstrate skills in large scale data manipulation and mining/ pattern recognition
Work with various data sources and platforms (UNIX/ Linux, Teradata, and Hadoop) to gather data
Develop strategies and programs to promote the awareness and the use of CHT solutions across all Sales segments; implement metrics to measure ROI
Develop functional and technical requirements
Design along with Sales Planning across the globe, Pricing and Solutions a sustainable process to create and manage exception hierarchies
Intermediate to Advance SQL and data mining experience, especially SQL Server and/or Oracle
Matrix support to Sales to understand and build critical customer definition hierarchies

Senior Solutions Analyst Resume Examples & Samples

Understanding of Business Analysis Body of Knowledge (BABOK)
Experience in creating the following requirement artifacts
CBAP Certification
Expertise in Stakeholder management
Expertise in qualitative and quantitative risk analysis
Expertise in performing Benefit Analysis

Senior Solutions Analyst Resume Examples & Samples

Application development life cycle and Agile principles
Knowledge of SAS, Tableau, Spotfire, Metric Insights is a plus
Object-oriented programming using VB.NET, C#, Java or other 4th generation languages
Front-end development using HTML5, CSS3 and JavaScript
Relational database management systems (Microsoft SQL Server, Oracle or other)
Geographic information development (ArcGIS, QGIS, or other platforms)
Version control systems (Team Foundation Server, Git, SVN)
Ability to write complex (repeatable) SQL
Basic understanding of computer science algorithms and applied statistics
Advanced understanding of data modeling
Strong communication skills with a proven ability to successfully interact with varying levels of management
Knowledge of the FedEx Sales process and systems, sales analysis or previous FedEx Sales experience is considered a plus

Senior Solutions Analyst Resume Examples & Samples

Elicit, analyze and validate business requirements or user stories, process flows, identifying system and process solution components
Define overall solution delivery plan
Liaise between business and IT
Generates and documents internal business user specification requirements
Communicates with project managers, application developers, subject matter experts, end users, and Rogers' senior management
Ensures projects align with the business and ITS strategies
Associate Certificate in Business Analysis. (Preferred)
2 - 4 years of Business Analysis experience
3 - 5 years of demonstrated expertise in customer experience applications, and advanced knowledge of IT and business processes
Strong problem solving and troubleshooting skills
Strongly preferred experience working with Billing, CRM, Call Center Systems and customer facing web portals

Senior Solutions Analyst Resume Examples & Samples

Independently interacts regularly with business partners of varying associate/management levels to ensure clarity of the problem/opportunity and elicit business requirements. Determines and utilizes appropriate elicitation method based on stakeholders and desired outcome to elicit requirements and document information for use in analysis. Validates requirements elicited match the stakeholder’s understanding of the problem and stakeholder needs on medium to high complexity projects. Develops and maintains project documentation including formal proposals, feasibility studies, investigations, requirements specifications, use cases, system test cases, design documents, and testing plans according to standard system development lifecycle methodologies ensuring business expectations related to scope are also established and managed
Demonstrates the ability to obtain and articulate a detailed understanding of the business being analyzed including the organizational structure and relationships that exist between business units and an understanding of the business impact of the request being addressed to provide better insight in solution recommendations. Assists business to identify and clarify business need, problem, or opportunity. Assesses the capabilities of the business channel/group to understand the change needed to meet business needs and achieve strategic goals. Drives and coordinates business readiness on all complexities of projects (i.e., associate communications, policy and procedure changes, coordination of job training aids, etc.)
Develops and evaluates alternative solutions and identifies a recommended solution on medium to high complexity work/projects leveraging existing systems where feasible. Presents evaluation of alternatives and recommendations to the business for the purpose of determining and agreeing upon the best resolution. Uses negotiation skills to influence project team and gain consensus on the selection of the most viable solution. Facilitates the solution selection and decision making process and provides the necessary information to enable the business to make an informed decision. Works with business partners to assess related business process changes and impact to users/clients or on current issues and concerns. Assumes responsibility for the resolution of system and process issues and works with the appropriate technical and subject matter experts to provide a solution
Develops a Requirements Work Plan to identify activities, techniques, dependencies, deliverables and stakeholders to manage the requirements effort for medium to high complexity projects. Uses high level business, product and system knowledge to ensure that overall project schedule and priorities are in line with process and system dependencies and design. May lead requirements activities on medium to large projects, directing and coordinating team members responsible for analytical activities
Executes and manages all aspects and phases of testing initiatives for moderate to large sized system implementations and/or enhancement projects. Responsibility may include test data setup and coordination of effort and resources/testers throughout unit, system, and user acceptance testing. Participates in the development of user documentation and manuals, training material, and/or job aids. Supports initial implementation of significant system changes
Mentors and coaches less experienced solutions analysts including: training on all facets of the sdm; coaching on work plan development, requirements elicitations and analysis techniques; and review of project deliverables developed by less experienced solutions analysts. Engages in knowledge transfer with solutions analysts and project team members. Audits documents and models produced by other solutions analysts to ensure quality of the product
Continues to educate self on business to continue to create efficiencies and/or mitigate risk via people/process/technology changes for the business. Continues to educate self analytically and/or technically to keep up to date and ensure their ability to work on a variety of solutions for the business
College degree and 2 years of related work experience, or
Associate degree and 4 years related work experience, or
High School diploma/equivalent and 6 years related work experience, and
Ability to translate complex business requirements into detailed functional and/or technical specifications
Demonstrated ability to develop alternative solutions to complex problems and recommend the best solution to the business and project team
Ability to apply acquired knowledge from prior experience effectively in new situations (medium to high complexity)
Demonstrated advanced analytical and problem solving skills
Must be able to meet with clients of varying levels to gather, document, and analyze system specifications and requirements, work closely with developers and testers in the fast-paced environment
Ability offer solutions and the business impact to clients in a clear and concise manner
Ability to work collaboratively with others in team environment
Possesses ability to use effective facilitation skills and techniques to elicit requirements from a diverse range of stakeholders and group size
Demonstrated successful mastery of major components of the solutions lifecycle
Possesses effective influencing and negotiating skills
Knowledge of when and how to use business assessment tools (e.g., feasibility studies, business cases and/or cost/benefit, project sizing and costing, and current state analysis/needs assessments)
Understanding of how the people, processes and technology within an organization interact in relationships and patterns to create a feasible solution on projects of medium to high complexity
Demonstrated mastery of test strategies, test plans, and test execution
Process oriented, logical thinker
Strong knowledge of business processes related to business channel supported
Strong knowledge of relational databases and concepts

Senior Solutions Analyst Resume Examples & Samples

Experience designing and building large-scale, high-traffic & enterprise level iOS, Android and windows mobile applications apps. (tablet and phones)
Experience working with APIs and Web Services
Proven ability to quickly learn new technologies
Ability to handle multiple projects at once while meeting aggressive production deadlines
Experience developing complex apps, prior Automatic Reference Counting (ARC) a plus
Exposure to latest relative technologies with researcher mindset
Work in a fast-paced environment; very team oriented
Hands on Windows Mobile framework is a plus
8 to 10 Years
Enterprise Mobile Application and Fiori
Experience with mobile application development platforms like xamarin, Kony, Phonegap etc
Work fluently with Objective-C, xCode, Android SDK, Java, JSON, XML, SOAP, REST
Good understanding of OO programming and design patterns
Good understanding of HTML5, JavaScript, jQuery, and Ajax
C++,C#,IOS
Ability to learn new technologies and apply that learning to value added solutions
Curiosity to learn about the business needs beyond technology and data requests
Strong communcations skills are required to work effectively as part of a globally distributed team and user community
Work with Delivery Services Director to define overall recruiting needs and expertise in solution area
Work with Director of Delivery Services to establish professional development needs for practitioners in solution area
Mentor and guide more junior technical resources
Feed the overall project status to the senior management
Engineering or equivalent

Senior Solutions Analyst Resume Examples & Samples

Eliciting, analyzing and documenting business rules, as-is and to-be process maps, functional (business capabilities) and non-functional (usability, reliability, security, and performance) business requirements
Work with key business stakeholders in the development of technology roadmaps, strategies and standards
Evaluate information gathered from all sources with an intent to resolve conflicts, clarify solution needs, decompose high-level information into details, abstract up from low level to general understand with an overall objective to manage solution objectives
Manage requirements process including: development, prioritization, testing and traceability through the life of the project
Lead project deliverables including overall project management requirements such as plan, budget and risks
Lead efforts for new software selection including development of RFI/RFP, review and evaluation of commercial off the shelf (COTS) software products, lead Proof of Concepts, development of evaluation matrix through final recommendation
Proactively scan and evaluate relevant emerging technologies focused on driving standardization and reduction of complexity within the enterprise
5+ years work experience in technology, business operations, business consulting, process re-engineering or application role
4+ years with business applications/architecture, with a formal software development processes and procedures specific to package system and custom software deployments
Experience with process improvement techniques including business process and systems flows, data/business object modeling, use case and user interface prototyping
Knowledge of agile methodology in leading application deliver teams and familiarly with how portfolios of systems work together to create enterprise solutions
Outstanding communication skills including demonstrated ability to effectively engage, influence and communicate technical and business issues and solutions to all levels in the organization
Bachelor’s degree in business, information systems, computer science or related discipline (or equivalent work experience)

Senior Solutions Analyst Resume Examples & Samples

Develop features/selling tools within the iSell (SalesForce.com) platform
Support project leads within an AGILE development environment
A basic understanding of Customer Relationship Management (CRM), salesforce.com, Sales Force Automation (SFA), Sales Processes, FedEx Sales structure, FedEx Revenue Systems and Enterprise Data Warehouse (EDW)
Experience in global relationship building and be experienced at developing PowerPoint content and presenting to peers and managers
Demonstrated attitude: Personal intellectual curiosity, innovator
Proven ability to perform business and technical analysis
Prove articulate, effective communicator at peer and management level
Display customer first mindset
Proven experience in developing business requirements, reports
Basic Java skills and other GUI related programming languages
Proven business problem solver

Senior Solutions Analyst, Advanced Analytics Resume Examples & Samples

Support an existing suite of digital marketing performance dashboards. Maintain and troubleshoot connections to marketing technology APIs. Ensure data are being transferred correctly from source systems like Google Analytics, Facebook Insights, etc. Validate data processing steps and assess the validity of data feeding the dashboards. Maintain system documentation and data dictionary
Design and implement new visualizations and reports as requirements emerge. Create appropriate dimensions and metrics. Develop the visual layout for new dashboards. Implement filtering and data access
Work with digital marketing to on-board new data sources. Catalog, clean, and integrate Hasbro and external data sources into Hasbro’s digital marketing data model. Develop processes and tools to enable access to data for analytical purposes
Conduct analysis on Hasbro and external data sources to support digital marketing objectives. Leverage descriptive and exploratory techniques (tables, frequencies, visualizations), text analytics, and statistical methods to help answers business questions
Project Manage digital marketing analytics projects from inception to completion. Projects may be small, one-time requests for analysis or modeling or may be large, ongoing programs to identify trends or track and monitor performance
Identify tools and vendor partners who can help the team drive business value for Hasbro
5+ years of experience in Analytics, consulting, or a related data/quantitative field
B.S. in a quantitative field (e.g., comp sci, engineering, economics), advanced degree preferred
3-5 years experience with Google Analytics, including hands-on experience with BigQuery, Tag Manager, and core Google Analytics reporting
Advanced Excel capabilities, including topics like lookup and database formulas, PowerQuery, macros and automation
Intermediate SQL skills, must be able to design and optimize queries and create data structures
Hands-on experience with a statistical package like R, SAS, SPSS, Matlab, Knime, Rapidminer
Working knowledge of one or more scripting languages like R, Python, PERL, UNIX shell, Javascript
Basic conceptual understanding of database design, machine learning methods, NoSQL, Hadoop
Excellent written and verbal communication skills – experience working with business stakeholders and senior leaders
Strong project management capabilities, able to coordinate multiple projects and prioritize a variety of incoming requests

IT Senior Solutions Analyst Resume Examples & Samples

Delivering innovate solutions that exceed customer expectations
Using analysis and design techniques such as Process Decomposition Diagrams, Workflows and Wireframes
Applying a broad range of technology principles and best practices and procedures to the completion of difficult and complex assignments
Applying comprehensive knowledge of software solutions analysis and design and security best practices
Using and promoting the Systems Development Life Cycle (SDLC) methodology to ensure quality project deliverables
Performing project management and risk management on a broad range of projects, including some that are large and complex
Ensuring quality throughout the development of new solutions and assessing results following implementation
Leveraging your focus on accountability, integrity, agility and teamwork to deliver innovate solutions support our strategic business goals

Senior Solutions Analyst Resume Examples & Samples

Independently interacts regularly with business partners of varying associate/management levels to
Bachalor’s degree and 4 years related commercial work experience
Prior experience in the Financial Services Industry
Experience working in an agile scrum methodology

Senior Solutions Analyst Resume Examples & Samples

Requirements Gathering: Work with stakeholders (business sponsors, GSO partners) to gather and validate business requirements and ensure all process are followed
Produce Functional Specifications and prototype where required: Translate the needs of the business into clear functional specifications from which a solution can be developed
Liaison with Development: Ensure the development team deliver the correct solution as per functional specification
Testing: Produce and execute test scripts to ensure development is fit for Production using Nestle standard approach
Implementation: Coordinate release of the Change and agree delivery dates to production
Training: Produce training material as required and ensure GSO partners and solution users can be adequately trained on the delivered solutions
5 + Years participation in business process integration and design
5+ years’ experience with Stakeholder Management in a cross functional environment
5+ Years Coordinating Project Management & Development lifecycle skills; Co-ordinate all deployment initiatives within the project and ensure relevant issues are communicated, addressed and resolved
Understands other functional area and integration points
Knowledge of the SAP Application for the stream to support the process stream / functional area
Experience working within an international, multi-cultural, fast changing organization
Analytical and technical skills to understand requirements and produce functional specifications

Senior Solutions Analyst Resume Examples & Samples

Works closely with our Client Success Managers, who ensure an overarching premier client service. experience, through providing real-time updates and regular touch-points with clients
Be flexible in operating in different shifts to provide global 24X6 support
Manage service call from beginning until the problem is resolved and use the tools to update all involved activities accurately
Ensure Support Services Level Meets Customer Satisfaction goals
Bachelor’s degree with 5-9 years of relevant experience in customer service and technology
Team player with demonstrated ability to work in and create a cohesive work environment
Innovative mind set with a proven track record of successfully resolving the client problems

Senior Solutions Analyst Resume Examples & Samples

Providing point-of-contact client support to both buy-side and sell-side accounts
Capturing and handling client inquiries received via phone and email
Investigation of client issues related to the use of the RealTick EMS product and business services
Technical troubleshooting related to client connectivity, data quality and order entry and execution
Delivering Change and Product communications to clients
Performing Tier 1 Incident Management – analysis, escalation and resolution
Monitoring production environments to assist with identification of service and system issues
Executing Service Requests related to custom client configurations and workflows
Assisting with new software release testing and deployment
Taking clients live and training clients on product usage
Working directly with Software Developers, QA, Project Managers and others on client issues

Senior Solutions Analyst Resume Examples & Samples

Assist sales employees with the evaluation of prospective customers, account strategy, and possible enterprise printing applications solutions; participate in sales calls
Provide on-going project management support on large, complex, diverse and challenging solution architecting and implementation
Generate professional services revenue stream independent of equipment and software sales
Conduct customer training classes
Provide installation and integration direction of advanced Canon Solutions America Color Solutions
Follow-up with customers and internal resources to ensure 100% customer satisfaction
Maintain knowledge of industry and competitive developments as applicable to local markets and position responsibilities
Manage expenses, support escalations and report on weekly activities
Bachelor degree or equivalent required
7-9 years relevant business experience relating to printing pre-sales/post- sales support in Large Format, office and production environments
Understand and be comfortable in using the Adobe Creative Suite product, Quark Xpress and/or other standard Color composition and management tools and respective file formats (JPEG, TIFF. EPS, PDF)
Additional knowledge of CAD systems, specifically AutoCAD and Microstation drafting and batch printing utilities
Knowledge of industry standard RIPS, specifically Onyx Production House or Thrive
Basic knowledge of SQL Server and SQL Server Management Studio
Understanding of complex systems solutions, integration and networking in Windows, UNIX & Macintosh environments
Understanding of color profiling systems, color calibration, ICC profiles and their effect on color gamut across various substrates
Expert in Acrobat Professional, Distiller and Enfocus Pitstop in regards to advanced PDF and PostScript file editing capabilities
Networking experience including WAN/LAN, TCPIP and network required. Network certification preferred. Color Management Professional Master certification required
Experience with flatbed cutting systems and associated software preferred
Extensive travel may be required, up to 70% travel with overnight stay; Valid drivers’ license and acceptable driving record necessary, certain minimum auto insurance coverages are required

Senior Solutions Analyst Resume Examples & Samples

We are currently seeking a Senior Solutions Analyst
This is an ongoing opportunity located at Sydney Olympic Park
Tertiary qualifications in an ICT discipline
Proven hands on contemporary programmer analyst experience. Ideally with experience in .NET, SharePoint and/or Ungerboeck
Demonstrated knowledge of software development life cycles, applications development methodologies, business analysis, project management, system and data relationships and service delivery models
Demonstrated skill in business information and applications systems, electronic service delivery, and emerging trends in electronic service delivery

HIE Senior Solutions Analyst Resume Examples & Samples

Works directly with users in defining new application requirements and resolving project issues, responding to user problems to explain new technologies and present deliverables
In-depth knowledge of integration standards - HL7, FHIR, IHE, DICOM preferred
In-depth experience with HIEs. Technologies include (but not limited to): InterSystems HealthShare, Allscripts dbMotion preferred
Experience with Terminology Management and Master Data Management tools. Technologies include NextGate, Clinical Architecture Symedical, Health Language Inc. (HLI), IBM Intiate preferred

IT Senior Solutions Analyst Resume Examples & Samples

Collaborating with our internal customers to understand their business objectives and shepherding them through the capabilities of the Salesforce platform
Designing an elegant solution that achieves the customer’s objectives and is secure, scalable & maintainable
Provides data architecture and single source of truth strategy
Be a subject matter expert regarding the functionality within the Force.com platform and help guide the team in its relevant application to current business needs
Ensure project activities are executed in accordance with defined processes and methodology
Subject matter expertise and technical guidance on best practices for integration with salesforce.com
Reviews integration design for initiatives
Provides guidelines for usage of APEX Code, VF and other advanced customization in SFDC
Implements enterprise integration strategy
Work with various business teams to drive requirements definition, prioritization and release planning activities for initiatives on the Salesforce platform
Responsible for delivery of detailed design, administration and functional test execution activities across all Salesforce.com clouds (Sales, Marketing & Platform)
Responsible for development activities requiring advanced configuration within Salesforce
Provide periodic status updates to stakeholders and management on current progress, issues and risks
Coordinate with various internal and external teams in a matrix setup to ensure completion of relevant release tasks
Build and manage and great working relationship with peer teams
Work with developers on project work and provide operational support
Provide a delivery framework that ensures quality and success
Lead all members of a project in implementing your design including review of development artifacts to ensure the solution adheres to platform and architectural best practices. If necessary, you may need to participate in configuration, development and testing
Strong interpersonal skills and the ability to effectively organize and communicate across functional and technical lines
Ability to organize and lead functional meetings to achieve a given set objectives
Strong professionalism and interpersonal skills

Senior Solutions Analyst Resume Examples & Samples

Perform Salesforce technical configuration and delivery of new capabilities in Sales Cloud, Service Cloud, and other Salesforce components
Translate identified business requirements for complex business changes into detailed functional specifications for use by Salesforce Application Developers
Maintain current Salesforce certifications and stay updated on Salesforce capabilities/best practices
Work closely with project managers to define project tasks and activities required to build and deliver identified business solutions
Manage individual priorities and workload on multiple projects; deliver project tasks on time
Provide mentorship to Solution Delivery and Service Delivery team members
Proactively manage project issues/risks, and resolve or escalate project roadblocks as needed
Understand design impacts of delivered solutions on reporting, system monitoring and analytics
Develop and execute quality assurance test plans and use cases to ensure system changes meet the business requirements and maintain environment integrity/reliability
Provide functional expertise to the institutions for acceptance testing; track and resolve identified defects as necessary
Obtain required documentation and approval for all issues, enhancements and project requests to be deployed into production in accordance with release management processes
Provide training/knowledge transfer to Help Desk colleagues to ensure a smooth implementation and to Service Delivery team for future enhancements
Research reported issues and be responsible for driving resolution in a timely manner
Bachelor’s degree in Computer Science, related field, or equivalent industry experience required. Master’s degree desired
Minimum of 3-5 years of hands-on experience building Salesforce solutions
In-depth understanding of the capabilities and constraints of the Salesforce CRM products; current
Salesforce certifications desired
Proficient with understanding and analyzing business needs, designing solutions based on needs, and articulating business impacts
Experience delivering large-scale Salesforce product implementations desired
In-depth understanding of SFDC toolkit (e.g. Visual force, Apex, Triggers, Workflow Rules, SFDC Data Loader, Apex Explorer, etc.)
Experience with integration of third-party tools into Salesforce
Detailed and process oriented with demonstrated capabilities in business process design, modeling and requirements analysis; ability to translate into detailed functional requirements specifications
Strong leadership, teamwork, collaboration and interpersonal skills; ability to interact with all levels within the organization and work in a fast paced environment with multiple competing initiatives
Exceptional facilitation, organization, problem solving and analytical skills
Proficient with project management practices and tools

Senior Solutions Analyst Resume Examples & Samples

Lead and mentor 1-4 solutions analysts, spanning multiple systems and support areas
Serve as point of contact for the solution area’s portfolio, resources, and scheduling
Oversee, solicit, develop, document and manage requirements and provide detailed design and business rules to support the requirements throughout project life cycle
Develop, review, and approve system specifications, test plans, and quality assurance test scripts in collaboration with business, IT Solutions and development staff, QA, and technical teams
Partner with IT PMO, and business stakeholders to set priorities
Organize, prepare, and execute monthly business reviews to communicate status, and priorities to business partners
Plan for future business capabilities, identify application gaps and identify when needs are required
Assist in estimating resource allocations for new and annually executed projects
Assist in managing the deliverables of third party labor
Support organization’s system change control and configuration management efforts
Collaborate with internal and external business partners to resolve conflicts and establish priorities
Assist in managing software and hardware vendors
Direct leadership for a solution team of 1-4 solution analysts (plus contractors)
5+ years’ relevant work experience with retail systems and Business Intelligence
Expert skills in problem solving, process definition, and analysis