Service Management Specialist Resume Samples

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L Paucek

Laverne

Paucek

74521 Paucek Mountain

Boston

+1 (555) 779 2541

74521 Paucek Mountain

Boston

Phone

p +1 (555) 779 2541

Experience Experience

Detroit, MI

Service Management Specialist

Detroit, MI

Walter, Balistreri and Lebsack

Detroit, MI

Service Management Specialist

Develop enhancements and provide ongoing operational support to the Service Management toolset
Team management including performance management
Assist the Service Operation manager in all daily operational tasks
Provides effective oral and written communication to management as requested for the status of day-to-day operations and for specific projects
Collaborates with other Service Managers to ensure consistency of delivery, adherence to Best Practices, and continuous improvement
Assist with Service Strategy and Service Roadmap Development which includes migration of infrastructure to Public/Private cloud offerings
Management of problem management actions through execution. (Supporting Global Lead)

Houston, TX

IT Service Management Specialist

Houston, TX

Hickle-Goyette

Houston, TX

IT Service Management Specialist

Attends and facilitates change management such as CABs and deployment planning meetings to collect data and information pertaining to the release
On-call responsibilities: participate in an on-call rotation to manage after hours major incidents
May lead/mentor one or more teams of crisis management specialists. Motivates, develops, and manages performance of individuals and teams
Communicate with and coordinate activities with Senior Management, Change Management, Incident Management, and customer/clients. Ensures problem or incident resolution
Support the production of and/or produce regular management reports
Review of root cause of all incidents and use this information to identify Problem Management opportunities within Kronos Cloud Customer’s solutions
Provides release coordination and communication during and after deployment

present

Chicago, IL

Senior IT Service Management Specialist

Chicago, IL

Hilll-Considine

present

Chicago, IL

Senior IT Service Management Specialist

present

Identify and implement opportunities for process improvement and waste reduction surrounding the release process. Tools, workflow, alerts etc
Advise and train members of the team to maximize overall productivity and effectiveness of the team
Assist more junior members with identifying correct current or future processes within the team to ensure the success of release tasks
Finds creative way to execute even when there is no historical context or known path forward
Facilitates release planning meetings with key stakeholders to identify proper sequencing of release packages
Ensures that release issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and schedule
Oversees release decisions and processes in terms of the big picture/cross-departmental impacts

Education Education

Bachelor’s Degree

San Diego State University

Bachelor’s Degree

Skills Skills

Strong attention to detail
Ability to analyse, make decision and initiate act (Solid)
Strong ability to work as part of a team and coordinate with all the staff
Very good in English written and spoken
Excellent communication skills (written and verbal)
Strong analytical, reporting and organizational skills
Highly organized
Ability to communicate technical procedures or tasks to non-IT customers
Knowledge of Video Conferencing technology
Uses considerable judgment to determine solution and seeks guidance on complex problems

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Service Management Specialist Resume Examples & Samples

3+ years of experience with infrastructure services with an emphasis on EUC technology and processes. (Required)
Certificate or Bachelor's Degree in the field of Information Technology, Engineering, Computer Science and/or Business Administration
Demonstrated mastery of IT EUC concepts, processes, tools and techniques
Accreditation/Certification in ITIL service management framework
Experience of interactions at an Executive level
Experience with IT services in Pharmaceuticals / Biotechnology
Knowledge of Video Conferencing technology

Service Management Specialist Resume Examples & Samples

Assist the Service Operation manager in all daily operational tasks
Work with global teams in order to have the right ITSM processes in place in NAM
Monitors the day to day service delivered by the service desk and desktop support
Keep track of agreed SLA’s and develop action plans no enhance the end user satisfaction
Monitors the end to end tickets solution
Help to maintain right documentation in place for the Service Desk
Communicates to other IT areas about any change management process or activity
Analyze most common problems within the End users and propose innovative solutions
Constantly communicates with other IT application areas to identify and solve current problems within the service management and ticketing handling
Proactively seeks the enhancement of the end user satisfaction
Analyze and make action plans towards the result of the tickets survey
Knowledge of Service Management approach (ITIL preferably)
Experience working with Service Desk technicians and managers
Process driven person
Ability to understand end users requirements, concerns and manage interaction between different parties
Proactive person with excellent communication skills
Knowledge in MS Excel and PowerPoint
Emphatic and positive person with great attitude and “can do” mindset
Educated to at least degree level in a Business-Computing related subject or comparable qualification
2-3 years of work experience within international IT Service Management areas
Desirable Project Management training
Very good in English written and spoken

Senior Service Management Specialist Resume Examples & Samples

Certificate or Bachelor's Degree in the field of information technology, engineering, computer science and/or business administration (Required)
5+ years of experience with infrastructure services and an emphasis on EUC technology and processes. (Required)
Accreditation/Certification in ITIL service management framework (Preferred)
Experience with IT services in Pharmaceuticals/Biotechnology (Preferred)
Ability to react with prompt, respectful and skilled technical attention

SEM Service Management Specialist Resume Examples & Samples

3-7 yrs. relevant experience
Understanding of Arcsight SIEM product features
Ability to design and present business processes
Understanding of standard project management practices
Demonstrated understanding of control design for compliance
Metrics creation and presentation
Strong communication and meeting facilitation skills
Ability to interact with Architecture and design teams for SIEM products, operational staff in a business area, as well as content creation staff

IT Service Management Specialist Resume Examples & Samples

Expertise in IBM Control Desk (earlier SCCD) – Incident, Config, Change, Asset,
Awareness of integration between APM and Netcool products with ICD
Readiness to travel
Excellent Communication and leadership skills
Ability to pick up new areas of skill

Service Management Specialist Resume Examples & Samples

ITIL Managers Certification or Equivalent
B.Comm and or BSc (Computing /IT)
Minimum 5 -10 years experience in IT exposure
Minimum of 3 year service management experience
Minimum of 2 years’ experience in a Leadership role
Translate Bus Requirements to Tech Solutions (Solid)
Negotiation Skills (Solid)
Strategic Thinking (Solid)
ITIL - Governance Framework (Solid)
Communication Skills (Written and Verbal) (Solid)
Subject matter expertise (Solid)
Understand the IT service delivery within a corporate environment (Advanced)
Conceptual thinking skills (Solid)
Ability to analyse, make decision and initiate act (Solid)

IT Service Management Specialist Resume Examples & Samples

Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease
Possess proficient analytical, problem solving and decision making skill
Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
Strong verbal and written communication skills, problem solving skills (Required)
Strong ability to work independently and manage one’s time (Required)
Advanced knowledge of computer software, Excel, Word, PowerPoint, (Required)
Development of Key Performance indicators to measure the success of organizational change management
Work with IT and their business partners to identify process improvements
Work with IT and their business partners to gather and review business requirements for process and tool improvements
Develop, deploy and maintain ITSM processes, procedures and templates
Develop change management strategies for the implementation and continuous improvement of process implementation projects
Develop change management processes to insure that organizational change is efficient, including clear communication and active feedback solicitation from stakeholders
Champion and sponsor organizational change
When needed develop and/or facilitate and/or support training for end user
Develop continuous improvement mechanism to collect feedback from all team members and turn the feedback into the improvement backlog
Work with IT teams to teach, coach, and mentor on Change Management, Incident Management, and Problem Management
Communicate expectations and standards to IT and business partners on Change, Incident and Problem management processes and policies
Develop internal improvement strategies for the supported teams
Report back to central team on progress of teams and identified needs in the supported IT organizations
5+ year’s relevant experience with Incident, Problem and/or Change Management as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools
Must have a strong knowledge of ITIL processes and project management experience
Extensive background in measurements of IT, services, deliverables and inputs
Must have ITIL v3/2011 Foundation certification, with preference for advanced Intermediate certification in ITIL's Service Operations or Operational Support and Analysis certification
Bachelor degree in a field such as business administration, computer science or business management

Senior Service Management Specialist Resume Examples & Samples

45%
Certificate or Bachelor's Degree in the field of information technology, engineering, computer science and/or business administration
Minimum of 3 years of experience in providing Executive Support in a corporate environment
5+ years of experience with infrastructure services and an emphasis on End User Experience technology and processes
Demonstrated mastery of IT EUE concepts, processes, tools and techniques
Ability to travel locally and internationally
Understand working in a confidential environment and apply proper work ethics
Experience with IT services in Pharmaceuticals/Biotechnology

Service Management Specialist Resume Examples & Samples

5+ years of experience in Project Management
Preferably 2+ years experience in Program Management
Good experience in understanding of ITIL framework and Service Management
Experience with Release Management Lifecycle
Organizational and interpersonal skills
Familiarity using agile and waterfall project management methodologies
Working knowledge of JIRA and MS Project functionality is desired
Proficiency in Microsoft Office Excel, Visio, PowerPoint and Word required
Must be able to interpret and create workflow and process diagrams
Candidate must be comfortable working in fast-paced work environment with multi-disciplined, multi-location teams

Service Management Specialist Resume Examples & Samples

Overseeing several projects ensuring that ITIL best practices for Incidents, Change Requests, Problems and Service Requests are followed relating to the Services
Act as a point of escalation for any issues which arise
Process definition and mobilisation of services
Collating and producing Service Reports
Supporting multiple clients around their various support hours (7am – 7pm Mon – Fri) on a rotational basis
Liaising with various 3rd party suppliers including supporting the provision of new services to the clients using a service catalogue
Management of major incident processes
Contributing to any knowledge documentation
Estimation
Service Reviews
Continuous Service Improvement
Team management including performance management
Review of Contractual documentation with regards to understanding and implementing Service Level Agreement measures
Application of ISO 20,000, ISO22301 and CMMI standards
Overseeing Service Management tooling configuration and implementation
Deep knowledge of ITIL processes and have previously worked in a Service Management team
ITIL qualified to foundation level as a minimum
Excellent communication skills, both spoken and written, as direct contact with clients is part of the role
Experience of using cloud related technologies i.e. Salesforce
Experience using Service Management tooling such as Service Now
Ability to review and understand contractual documents
Strong customer focus with personal drive to improve customer service and satisfaction
A methodical approach to work
Being proactive and a quick learner
Excellent business process skills
Experience of using Microsoft Office products, with significant experience with MS Excel
Ability to interface with all levels both internally and externally (including technically as/when required)
Experience in data processing and analysis
Team Leading experience with a transformational leader mindset
Stakeholder Management experience
Ability to analyse and think logically
Strong organization, multitasking and prioritisation skills

Service Management Specialist Resume Examples & Samples

Participates in the design of school specific systems
Manages the delivery and metrics related to school specific systems
Designs and maintains the processes related to end user satisfaction and support
Manages the delivery of services related to end user satisfaction and support
Maintains a disaster recovery and continuity plan
Acts as a liaison to DIT on matters of information security
Monitors compliance with service-level agreements between the school and its partners
Monitors the effectiveness of other staff with regard to service delivery and security compliance
Performs other duties as assigned. The omission of duties does not preclude the supervisor from assigning duties that are logically related to the position

Service Management Specialist Resume Examples & Samples

In-depth disciplinary knowledge; leverages business acumen and subject matter expertise
Provides deep subject matter expertise, advice and program delivery
Strong ability to create and document processes
ITIL Foundation a must / Advanced ITIL training and/or certification is a plus

Service Management Specialist Resume Examples & Samples

Senior-level experience with overseeing design and implementation of IS Service Management processes and tools and assists to define Service Desk, User Administration, and other requirements based upon customer needs
Provides effective oral and written communication to management as requested for the status of day-to-day operations and for specific projects
Participates as a member of the Service Management planning and process redesign teams
Participates in the process to enhance and expand the service offerings available to the end users to enhance patient care, quality & safety and overall business functions
Supports the development and implementation of SLA’s, OLA’s, and UC’s
Collaborates with other Service Managers to ensure consistency of delivery, adherence to Best Practices, and continuous improvement
Participates with management and peers in the development of an enterprise level IT Service Management strategy. Assists in the development and documenting of plans based upon ITIL processes to address requirements on a 1-5 year basis
Provides support and resources for the implementation, go-live, and ongoing support of new systems or applications
Conducts regular communication with vendors to ensure the appropriate levels of support are maintained for all Service Desk system components
Compiles and analyzes statistical data and trends relating to service level compliance and operational effectiveness
Bachelor’s degree in a relevant field (or comparable experience and education)
5+ years’ work experience in relevant field, including experience writing project documentation
An approved equivalent combination of education and experience
TIL Foundations Certified within 6 months of hire
Excellent presentation and communication skills throughout the organizational levels
Previous IT Project experience preferred
Advanced certification(s) preferred (MCP, MCSE, or other technical certification)

Service Management Specialist With French Resume Examples & Samples

Fluent French
3 to 5 years of work experience with previous managerial experience
Strong, demonstrable customer service experience
Ability to perform data analysis and to perform under tight schedules
Hands-on experience with standard office tools (Microsoft Word, Excel – macros a plus, PowerPoint)
Communication/ presentation skills
Ability to interact with internal and external client
Manifest flexibility to meet client needs

IT Service Management Specialist Resume Examples & Samples

Manages the change queue to ensure timely turnaround, analysis of change records throughout the lifecycle of the changes and take appropriate corrective action as necessary
Participates in the Change Control meetings, including CAB, and facilitates the approval process
Assesses the impact and risk of proposed changes
Ensure adherence of the Change Control process as defined in the policy and procedures
Coordinates the change planning and implementation process with stakeholders, such as, business units’ representatives, project management and other IT associates, in compliance with specified change/release management windows
Maintains continuous communications with stakeholders
Responsible for Enterprise notifications associated with scheduled maintenance and planned outages
Maintain Service Management website, artifact templates, and process documentation
Fulfills the role of change agent/champion in support of the process
Monitors the quality of the change management process and recommend improvements as needed
Ensure the change process adherers to both Internal Audit and SOX Audit requirements
Respond to customer’s questions and inquiries in a timely manner
Provide ‘on call’ support in response to business/production problems as needed whether they occur during the normal work hours or off-hours, in a timely and effective fashion
Responsible for participating in the process design and continual service improvement initiatives
Assist with ServiceNow Maintenance/Upgrades (recommendations, testing, etc.)

IT Service Management Specialist Resume Examples & Samples

Typically has 9 or more years of consulting and/or industry experience
Ability to lead multiple teams and multiple clients with confidence
Professional oral and written communication skills
Ability to mentor and manage junior staff and further their professional growth
IT Data Center, Database, or Networking experience
Knowledgeable of the INCOSE model
Knowledgeable of Cloud technologies
Business process development and improvement experience

Service Management Specialist With German Resume Examples & Samples

Opportunity/risk analyses
Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed
Strong understanding of ITIL processes and principals
Conflict resolution
Facilitation
Fluent in German

IT Service Management Specialist Resume Examples & Samples

Lead the implementation of an Enterprise wide Asset Management process
Oversees the day to day functions of the Asset Management processes
Participates in setting strategy for the Asset Management processes and the ServiceNow toolset
Leads regular audit and reconciliation activities to ensure the accuracy of the Asset inventory
Maintains hardware standards and product lists
Input, maintain, update, track and report on all IT assets throughout the asset life cycle
Responsible for Software/Vendor licensing as well as reconciliation and reporting
Collaborates with support partners and contractors to improve the process
Provides process improvement alternatives and/or recommendations
Prepares documentation, user guides, and training materials as required
Delivers communication on process changes, enhancements and/or modifications
Creates process models, specifications, diagrams and charts
Facilitates and monitors status processing of all requests
Reports on adherence to processes and standards
Ability to interact with all levels of the organization in a training, technical and supporting role
Excellent communication, analytical, interpersonal, prioritizing and organizing skills required
Requires expanded conceptual and practical knowledge of IT Asset Management and basic knowledge of related disciplines
Ability to perform a range of assignments within the IT Service Management (ITIL) Framework
Willingness to participates in cross-functional projects
Ability to work with limited oversight
Experience with ServiceNow Asset Management is desired
Experience with Service Management tools such as SCCM is a plus
ITIL Foundations or higher
ITAM certification is a plus

IT Service Management Specialist Resume Examples & Samples

Ensures that release issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and schedule
Defines and documents the release recommendation for each release and/or change to production. Includes release scope, schedule, deliverables, and roll back plan. Reviews release recommendation with key stakeholders
Provides outage information and fills out service level agreement blackout request
Coordinates and schedules key change to production activities. This includes the tracking of all elements with team leads as the project moves through testing regions into production
Supports release execution by monitoring of each phase of the release. Validates the release as it progresses thru various release gates and test phases, alerts appropriate stakeholders of any errors or issues that need to be addressed
Provides release coordination and communication during and after deployment
Creates requests for change (RFC to production) and obtains appropriate approvals
Verifies capture of customer acceptance/signoff on deliverables
Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
Maintains documentation of all processes
Creates release management standards to be followed. Educates external vendors on the release methodology and strategy
Assist with various projects as assigned by a direct supervisor
2-5 years’ related experience
2-5 years of previous release and/or project management experience, (Solid understanding of project management principles preferred)
3-5 years of experience in information systems operations environment in systems analysis or development
Advanced knowledge of software development lifecycle
Strong organizational and time management skills are required

IT Service Management Specialist Resume Examples & Samples

Act as the primary interface for problem management with regards to production problems
Lead cross-functional analysis and resolution of problems where there are multiple issues involving multiple groups
Maintain current updates on all opened and closed problems to Cloud Management, and validate resolution of closed problems
Liaise with Kronos support groups and management, as well as the business units to problems are resolved timely
Ensure the customers voice is heard throughout the problem management process
Set correct expectations and drive restoration of services through effective communication
Drive the efficiency and effectiveness of the problem management process
Accurately document the problem to include the description, scope, and potential workaround
Seek out problems proactively
Support the development of management information and metrics, including KPIs and reports
Monitor the effectiveness of problem management and making recommendations for improvement
Identify trends, document escalation trends & engage the Problem Management process
Review of root cause of all incidents and use this information to identify Problem Management opportunities within Kronos Cloud Customer’s solutions
Support the production of and/or produce regular management reports
Ensure proper classification, prioritization and documentation of an incident ticket
Coordinates escalation of an incident to next functional level to ensure there is an active handoff of an incident ticket, versus a passive handoff
Communicate with and coordinate activities with Senior Management, Change Management, Incident Management, and customer/clients. Ensures problem or incident resolution
Ensures that accurate root cause and trend analysis are determined. Provides accurate and timely management reporting
May lead/mentor one or more teams of crisis management specialists. Motivates, develops, and manages performance of individuals and teams
Facilitate recovery efforts for major incidents
Assist with change management activities as needed
On-call responsibilities: participate in an on-call rotation to manage after hours major incidents
IT Crisis/Services Management / Service Design At least 3 + years
Experience with the processes, practices, disciplines and tools needed to ensure that IT services are provided as agreed between the customer and IT provider
Proven ability to understand complex business issues and align communications strategies and outcomes accordingly
Significant experience managing major incidents recovery efforts
Working knowledge of web applications, servers (VM, physical, Linux or UNIX), databases, and networking communications
An ability to assess the severity and priority of multiple incoming inquiries from management, customers and internal employees
Sound problem identification, judgment, resolution and decision-making skills
Demonstrated capacity to lead under pressure, make decisions in ambiguous situations, and drive cross group consensus in short periods
Ability to work well independently, or within cross group and cross-discipline at various levels up through executives, as well as influence and manage without direct authority
Bachelor of Science degree
ITIL Certification (v3 Foundations minimum)
Prior experience with ITIL processes such as not limited to: Incident, Change, Problem Management, Knowledge Management, and Assets and configuration Management
Excellent communication skills – both verbal and writing
Strong meeting facilitation skills
Prior experience with ITIL / ITSM Tools
Experience facilitating recovery from major incidents and driving problems to closure
Ability to interact with external customers
Experience working with and supporting Cloud platforms (preferably SaaS)
Strong interpersonal and communication skills and comfortable in global working environment
Good at building team and cultivating team work
Experience working with off-shore delivery company and distributed teams is a plus

Service Management Specialist Resume Examples & Samples

Design consultancy for any project impacting the service
Develop enhancements and provide ongoing operational support to the Service Management toolset
Assist with Service Strategy and Service Roadmap Development which includes migration of infrastructure to Public/Private cloud offerings
Define and govern Service Design principles and take ownership of solution design
An excellent understanding of Service Management disciplines including Change, Incident & Problem management as it applies to a large corporate environment
Ability to design and develop dynamic Service Request templates
Excellent stakeholder management skills across both internal and external parties
Experience in Public/Private cloud environments
Experience within a Financial Services institution highly desirable

Senior IT Service Management Specialist Resume Examples & Samples

Identify and implement opportunities for process improvement and waste reduction surrounding the release process. Tools, workflow, alerts etc
Advise and train members of the team to maximize overall productivity and effectiveness of the team
Assist more junior members with identifying correct current or future processes within the team to ensure the success of release tasks
Finds creative way to execute even when there is no historical context or known path forward
Ability to consistently achieve results, even under tough circumstances
Facilitates release planning meetings with key stakeholders to identify proper sequencing of release packages
Oversees release decisions and processes in terms of the big picture/cross-departmental impacts
Maintains release management schedule for specific (or assigned) system(s)
Documents and communicates all changes for a release in release notes which are published to all internal and external teams
Attends and facilitates change management such as CABs and deployment planning meetings to collect data and information pertaining to the release
Pursues IT and Project compliance with release acceptance criteria
Accommodates a flexible schedule as most releases occur outside of regular business hours
Facilitates emergency releases from production incident identification to incident closure after release
Identifies opportunities to make tactical improvements to the release management process
Collects feedback from the users of release management standards and identifies the need to modify or retire a standard based on the feedback
Integrates the release process with other IT processes including ITSM and Waterfall/Agile processes
Works closely with data integration development leads and management team to stay current on all change, configuration and internal controls standards and processes
5-8 years’ related experience
5-6 years release management experience
Bachelor’s Degree or equivalent experience required; advanced degree welcome
Proven success managing successful complex releases
Superior verbal and written communication skills: internally, client-facing, and with senior management
Demonstrated ability to work collaboratively with multiple departments and customers effectively
Customer oriented attitude toward both internal and external customers

Service Management Specialist Resume Examples & Samples

Give your ambition purpose
Join a diverse, multi-talented global technology team
Help us discover new innovative ways of working
Flexible work arrangements (focus on outcomes, not hours)
Dedicated leadership and female mentoring programs
18 weeks paid parental leave
State-of-the-art facilities with Wi-Fi enabled indoor and outdoor spaces collaboration and versatility; parents room

Service Management Specialist Resume Examples & Samples

Implement and operate Service Management processes i.e. Incident Management, Knowledge Base, Problem Management, etc,
Contribute to successful use of service management work practices and reporting framework
Continuously contribute to development of knowledge articles to known workarounds to issues
Technical certification in one or more IT disciplines or technology. E.g. ITIL Foundation, Microsoft certification, project management training, customer service and communication, etc
Experience in Service / Account Management, Customer Support, Project Management, Continuous Improvement, or Issue Resolution
Typically requires 5 to 7 years of experience within the relevant area of work performed preferably in IT or high tech industry with Service Management experience in ICT Managed Services
Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within World Vision
Effective in written and verbal communication in English
Strong ability to work as part of a team and coordinate with all the staff

Service Management Specialist Resume Examples & Samples

People skills, with the ability to engage Clients and internal stakeholders
Strong customer facing skills with the ability build & foster Client relationships
Friendly and outgoing personality
Demonstrable Self-Starter with the ability to operate and collaborate within a Global and/or Matrix Team environment
Excellent interpersonal, written communications and presentation skills
Fluent English and French communication skills both written and verbal
Bachelor degree educated or equivalent preferred

Service Management Specialist Resume Examples & Samples

The following statement is only for roles with managerial or specific Compliance responsibilities
The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators
Proven & extensive experience in IT Service Management, with experience of implantation of ITIL principles
Availability to undertake travel both domestic and international as required
Experience working in relevant technical environments, preferably front-end and mainframe technologies
Knowledge of the appropriate Global Business Domain e.g. Retail Banking, Commercial Banking
Proven experience of motivating others to deliver exceptional performance and long term results
Proven experience of leading & motivating others to deliver exceptional performance
Excellent communication and interpersonal skills to develop relationships across business, ITO and SWD teams globally
Strong decision maker and proactive self-starter
Proven analytical skills & ability to deal with complex & technical data
Able to deal with highly complex commercial information and business challenges to create strategic business plans