Resource Management Specialist Resume Samples

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K Bergnaum

Kevin

Bergnaum

4521 Hickle Harbor

San Francisco

+1 (555) 172 0263

4521 Hickle Harbor

San Francisco

Phone

p +1 (555) 172 0263

Experience Experience

San Francisco, CA

Resource Management Specialist

San Francisco, CA

Champlin Inc

San Francisco, CA

Resource Management Specialist

Work with EisnerAmper University to coordinate staff schedules with training opportunities
Support the Business Operations Manager in effective resource allocation
Acts as liaison between staff and leadership on scheduling and career direction issues, with the goal of supporting staff and informing management
Support Project Management Reviews (PMRs)
Research and develop resources that create timely and efficient workflow which includes offering agents the opportunity to go home early in cases where call volume dictates less staffing and offering over time when call volume dictates increased staffing
Coordinates activities of various clerical departments or workers within the department
Monitor employee performance by having open dialogue with engagement teams. Address and elevate issues as necessary

Houston, TX

Lead Resource Management Specialist

Houston, TX

Botsford Group

Houston, TX

Lead Resource Management Specialist

Collaborate with RM Information Services team to provide representative resumes or other resource management-related information in support of sales or proposal activities
Advise project managers on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomes
Partners closely with USI counterpart to ensure US/USI process consistency
Develop and maintain strong working relationships with internal customers and business partners
Tool ownership (management of process, workflow)
Assist and coordinate with Talent Development group for annual review process
Develops and manages the tactical and strategic resource plan for an offering or service line

present

Boston, MA

Senior Resource Management Specialist

Boston, MA

Littel, Becker and Ernser

present

Boston, MA

Senior Resource Management Specialist

present

Optimize utilization across the assigned practitioner population by making staffing decisions in support of the deployment strategy for the business or practice area
Support resource management teammates in filling their open resource requests by proposing candidates and responding to requests for information promptly
Advise projects on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomes
Develop and maintain relationships with key practice and industry leaders, and leverage these relationships to maximize deployment opportunities for assigned population
Resolve staffing conflicts to the satisfaction of all parties, which may include identifying creative staffing alternatives and negotiating with projects and practitioners
Influence project managers and practitioners to accept an alternate staffing outcomes by articulating the value and long-term or “big picture” benefits
Collaborate with RM Information Services team to confirm practitioner schedule details and collect schedule changes

Education Education

Bachelor’s Degree in Human Resources

Emory University

Bachelor’s Degree in Human Resources

Skills Skills

Strong Excel (Visual Basic/.Net, pivot tables, charts), Access/SQL (data manipulation), PowerPoint (created .PPT decks)
Ability to maintain high level of confidentiality and work with highly sensitive data and information
Quick learner and ability to think fast
Strong ability to multi-task and handling multiple projects at the same time
Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
Strong organizational skills; comfortable handling multiple tasks with competing priorities
Strong analytical skills, with attention to detail; exceptional Excel and computer software skills
Design, run and analyze reports on utilization, billable hours variance, chargeability, and other ad-hoc reports as requested by office leadership
Ability to interact with senior management, convey actionable information in a clear, concise manner
Strong analytical skills with attention to detail

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Resource Management Specialist Resume Examples & Samples

6+ years of experience in a consulting, finance, or HR-related field
Experience in business processes and protocols with consulting or professional services and matrixed environments
Knowledge of resource management processes and the Career Central database
Ability to interact professionally with senior leadership and staff at all levels
Ability to maintain confidentiality of human resources business performance data
Ability to comprehend the business cycle and discuss key business issues related to people and organizational requirements
Experience with leading and successfully driving change
Ability to serve as a subject matter expert for strategic resource management and talent delivery business advice

Resource Management Specialist Resume Examples & Samples

Maximizes office productivity through proficient use of appropriate software applications including management of agent schedules and scheduling of all meetings, breaks, and time off as well as processing adherence adjustments in the ASPECT eWFM environment
Research and develop resources that create timely and efficient workflow which includes offering agents the opportunity to go home early in cases where call volume dictates less staffing and offering over time when call volume dictates increased staffing
Assists management in identifying trends and develop steps to minimize impact on customers including monitoring of call center queues and agent phone behavior in AVAYA and making adjustments to the call limiter when needed
Prepares activity reports for guidance of management including skill summaries, adherence reports, shrinkage reports and max delay reports
Coordinates activities of various clerical departments or workers within the department
Maintains contact with customers including internal agents, supervisors, IT, Bridge and Operations teams as well as our outsource vendors

Resource Management Specialist Resume Examples & Samples

Expense Governance
Commercial Governance
Audit Risks and Controls
Management Support and Communications

Resource Management Specialist Resume Examples & Samples

Experience and solid understanding of call-center metrics, processes, procedures and policies
Previous use of MS Word for documentation
Previous use of MS Excel for formulas and spreadsheets
Demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner
Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner
High school diploma or general education degree (GED); or 1 to 2 years related experience and/or training; or equivalent combination of education and experience
Strong Excel (Visual Basic/.Net, pivot tables, charts), Access/SQL (data manipulation), PowerPoint (created .PPT decks)

Resource Management Specialist Resume Examples & Samples

Professional user in Ms-office, especially Excel and PPT
General HR knowledge
Strong ownership; passionate for work; Able to deliver effective results, meet tight deadlines and targets
Bachelor’s degree in Human Resources, Business or related fields will be a plus

Resource Management Specialist Resume Examples & Samples

Minimum of 1 years customer service experience in a large inbound telecommunications call center environment required
AA college degree is strongly preferred
Experience in "real-time" adherence scheduling of agents shifts and processing adherence adjustments in the ASPECT eWFM environment preferred
V look up, ACD systems and/ or eWFM reporting experience preferred
Proficient in MS Word & advanced MS Excel required
MS Access, and MS PowerPoint preferred
Demonstrated strong mathematical, analytical, communication, and organization skills and attention to detail required
Demonstrated intermediate to advanced computer skills
Demonstrated excellent oral and written communications skills and interpersonal skills
Must be able to work flexible hours as required, including evenings, weekends and holidays

Resource Management Specialist Resume Examples & Samples

Tool ownership (management of process, workflow)
Delivery of resource planning and scheduling activities
Reporting and recruiting coordination with HR teams across the world
Develop and maintain strong working relationships with internal customers and business partners
Working with identified stakeholders to maintain accurate and timely tracking of all human resources
Delivery of resource planning and scheduling activities for one of the IT sub functions

Resource Management Specialist Resume Examples & Samples

Assign appropriate client service personnel to engagements. This will involve assessing the engagement needs, reviewing available options, and recommending people that meet the requirements of office/region and clients. When appropriate, challenge the schedule, to confirm the most efficient utilization of resources
Promote and monitor the sharing of resources across offices/regions as needed
Monitor unassigned resources and utilization. Act as primary point of contact for local unassigned staff. Proactively identify assignments for these people
Identify over- and under-utilized personnel, and determine appropriate resources or solutions to balance workload
Regularly communicate any changes in personnel on engagements with the team and the staff involved
Monitor employee performance by having open dialogue with engagement teams. Address and elevate issues as necessary
Build relationships with client service personnel to identify personal schedule preferences and/or career development issues
Help integrate new hires, explaining the resource management process, lines of communication and hours expectations
Coordinate the roll off of assignments for terminating/LOA employees. Ensure engagements are reassigned and the system is updated promptly. Assign appropriate work to new hires
Use scheduling tool and reports to forecast hours needed, track actual utilization, and monitor total headcount. Raise any concerns to HR Director and/or Office Managing Partner
Access capacity/short falls in headcount and work with recruiting to have any open needs filled
Attend department performance discussions to further understand employee matters and share input based on interactions with employees and staffing requests
Design, run and analyze reports on utilization, billable hours variance, chargeability, and other ad-hoc reports as requested by office leadership
Bachelor's degree (preferably in Accounting)
Experience in a professional services firm and clear understanding of resource deployment
Strong analytical skills, with attention to detail; exceptional Excel and computer software skills
Proficient at conflict resolution
Confident working independently, with the ability and desire to be a self-starter
Strong organizational skills; comfortable handling multiple tasks with competing priorities
LI-FC1

Senior Resource Management Specialist Resume Examples & Samples

Maintain an understanding of the business, markets, and service offerings within Consulting Human Capital OT&T Service Line and across Deloitte
Maintain detailed knowledge of the practitioner skills profiles within the OT&T Service Line
Ability to work both independently and collaboratively with large teams in a mainly virtual environment

Lead Resource Management Specialist Resume Examples & Samples

BA or BS undergraduate degree
Ability to manage confidential information appropriately and professionally
Strong competency in core professional skills, especially: attention to detail, responsiveness, follow through, flexibility, initiative, and tact

Resource Management Specialist Resume Examples & Samples

Facilitate recruiting effort by liaising with hiring managers, HR, Sourcing recruiters and vendors as required to ensure timely hiring
Ensure data integrity is maintained in different systems of record by addressing data exceptions
Intermediate to advanced proficiency in Excel, PowerPoint and data analysis packages
Experience in business analysis, with focus on business case development
Conversant with data and ability to detect underlying trends and messages
Controlling experience
Interest in IT

Resource Management Specialist Resume Examples & Samples

Monitor unassigned resources and utilization. Act as primary point of contact for local unassigned staff and proactively identify assignments for these people
Monitor employee performance by having open dialogue with engagement teams, and address and elevate issues as necessary
Coordinate the roll off of assignments for terminating/LOA employees. Ensure engagements are reassigned and the system is updated promptly
Use scheduling tool and reports to forecast hours needed, track actual utilization, and monitor total headcount. Raise any concerns to local/regional HR Director and/or Office Managing Partner
Bachelor's degree, preferably in Accounting
Exceptional MS Office (namely Excel) and computer software skills
Proven client service focus, with an ability to resolve issues quickly with a sense of urgency

Resource Management Specialist Resume Examples & Samples

Works with leadership to develop and implement a resources management process that supports the unique needs of the Tax Compliance Center (TCC)
Acts as a change agent for the scheduling process and continually recommends process improvements
Manages and maintains scheduling function for all client service staff
Troubleshoots and solves scheduling conflicts; escalates when necessary to leadership
Proactively collaborates with department leaders to improve utilization of staff to help them achieve their budgeted charge hours
Monitors unassigned resources and assists in identifying assignments
Is creative in identifying resources - investigates engagements that may be able to shift time, release staff early or create individual availability in order to meet staffing priorities and utilize staff from other offices
Reviews actual and projected utilization, anticipates availability and works to minimize unassigned time
Identifies and addresses scheduling issues such as excessively high/low charge hours or performance issues
Proactively follows up with leadership and staff to gather information about last minute changes in scheduling staff availability and staffing needs
Coordinates continuing professional education (CPE) schedules and Paid Time Off for client service staff
Acts as liaison between staff and leadership on scheduling and career direction issues, with the goal of supporting staff and informing management
Maintains database to include staff preferences in regards to tax compliance focus area
Communicates and collaborates with other offices/regions to share staff resources and determine best practices
Meets with staff regularly to understand their needs and concerns
Assists with database reporting to properly allocate staff’s time and skills
Obtains budgets for all projects to be assigned and compare, analyze and follow-up as necessary
Provides monthly forecast of department revenues and compare to budgeted and actual amounts, coordinating with other regional schedulers to ensure TCC pipeline remains consistent
Provides a report and follows up with staff that have not submitted timely timesheets
Assigns staff members to specific projects, including assigning managers to new clients
Ad-hoc projects as assigned
Minimum of three years of experience in a coordination/support role or client service professional; or minimum of one year of experience in resource management or similar role
Flexible and easily adaptable to changing environment
Ability to communicate and negotiate comfortably with management and staff and assist in conflict resolution
Creative and persistent problem solver
Able to work collaboratively and independently
Position continually requires demonstrated poise, tact, diplomacy and good judgment
Must have a high level of interpersonal skills to handle sensitive situations and confidential information
Ability to organize, evaluate and assess data, then make appropriate recommendations based on this review is essential
Strong skills in Microsoft Excel and an aptitude for managing and navigating various database programs (StaffTrak and XCM)

Resource Management Specialist Resume Examples & Samples

At least 2 years of working experience in a multinational company, preferably in a Shared Service environment and at IBM
Advanced MS Office tools (especially Excel, also Word and PowerPoint) skills
Experience in working with virtual teams or remote contacts; willingness to work in a matrix environment and to understand country and Center differences
Very strong, proven sense of responsibility and integrity in accordance with IBM processes & policies
Detail orientation with the ability to multi-task; good organizational skills and ability to prioritize work in a fast-spaced environment and work under time constraints
Ability and drive to produce professional, visually satisfying, self-explanatory and user friendly reports
Confident and influential communicator at peer and management level, experience in collaborating with management and executive levels
Ability to manage difficult situations and the stress associated with them
Hands-on attitude with sense of urgency; can solve problem by himself/herself and provide an innovative approach to achieve own work group objectives
Team player recognized by his/her peers as having leading knowledge and as easy to work with

Junior Resource Management Specialist Resume Examples & Samples

Effectively coordinate with management to ensure resource transactions are approved in line with policies
Process resource transactions and invoicing in a timely fashion, according to the daily, weekly and monthly cycles
Understand multiyear workforce strategies and plans of the organization including headcount and spend targets
Work closely with project portfolio team to translate project demand into systems while managing against workforce strategy constraints (headcount, spend, location distribution, etc)
Ability to interact with senior management, convey actionable information in a clear, concise manner
Flexibility towards changes
Good problem-solving skills
Exposure to labor budgeting processes and concepts
Ability to identify and execute process improvement opportunities

Resource Management Specialist Resume Examples & Samples

Support the resource management team with making recommendations on job mapping and titling, opening job requirements, preparing new hire data forms
Support established resourcing policies and procedures to ensure that applicable divisional, corporate and legal requirements are met
Maintain appropriate systems and records to ensure adequate documentation of transactions. Prepare statistics and reports as required. Identify and analyze trends for resourcing forecasts
Support project transition and bench activities including employee updates to resumes and skill repositories. Creates and supports implementation of staffing solutions for transitions or new work; provides guidance in the initial mapping
Addresses and/or mediates employee and manager concerns during selections and transitions to ensure good working relationships. Ensures assignment information is appropriately communicated and documented
Acts as a liaison in intra- and inter-departmental and business unit staffing meetings to facilitate the assignment of the workforce across the corporation
Assigns professional services employees to specific client engagement projects with a goal of effectively balancing resource utilization needs with planning targets, skills allocation, actual utilization and staffing levels
Incorporates workforce planning and sales support with the overall business plan
Works with the consulting management team to identify the type of technical and business resources needed, assembling teams that are qualified to perform the work and financially aligned with project budget and schedule plans
Coordinates plans for resource redeployment or retraining with human resources, as needed
BA or equivalent + 0 yrs experience
Experience and knowledge in one or more areas of Human Resources functions
Administrative skills relevant to HR operations
Strong in Excel is a plus
Interpersonal skills to work with team members and management
Organizational skills to balance and prioritize work

Lead Resource Management Specialist Resume Examples & Samples

Maintain an understanding of the business, markets, and service offerings within a specified Consulting USDC Service Line and across Deloitte
Maintain detailed knowledge of the practitioner skills profiles within a specified Consulting USDC Service Line
Ability to review and analyze data using Excel
Ability to work both independently and collaboratively with large teams both in-person in the Mechanicsburg office, and virtually
Ability to manage confidential information appropriately and professional

Lead Resource Management Specialist Resume Examples & Samples

Serves as a single point of contact across all RMs aligned to the business area, as needed to streamline service for the Business and for Talent
Provides resource management support to business leader(s), which includes advising on resource management issues and providing information required to make key operational decisions
Maintains awareness of business area metrics and advises RM Manager and Deployment Advisor, as appropriate, on current state, trends, and issues
Partners closely with USI counterpart to ensure US/USI process consistency
Does not have day-to-day management responsibilities for RM personnel, but may convene RM colleagues, as needed, to discuss topics relevant to the business area
Serves as a go-to resource on the RM team for guidance on complex or sensitive resource needs or other RM scenarios
Supports the career development of less experienced/skilled RM teammates; serve as Counselor to some RMs

Resource Management Specialist Resume Examples & Samples

Hands on experience sourcing, hiring preferably in Telecom ISP
Strong Verbal and written Communications skills
Excellent in MS Excel ( Advanced Excel) and Powerpoint
Customer focused mindset and process orientation are important for providing the services with high quality

Resource Management Specialist Resume Examples & Samples

Business Travel in various locations throughout the U.S
Knowledge of Manpower Management Principles
Skill in Oral Communications
Ability to utilize Finance information technology systems

Resource Management Specialist Resume Examples & Samples

Ability to coordinate and follow up on multiple tasks in a quick and efficient manner
Ability to work with varied personalities; team player
Enjoys working in fast paced environment; sense of urgency
Ability to make thoughtful decisions, quickly
Experience with Prostaff preferred; experience with Workday a plus
Prior experience at CPA firm and/or audit experience preferred
Work with all management levels in order to appropriately assign resources to Audit client engagements
Help employees gain appropriate experiences for their career progression
Resolve scheduling conflicts and update schedules as needed
Deploy resources effectively and balance staff workloads while meeting client needs
Analyze and distribute scheduling, time and utilization reports to Audit Group
Prepare various reports and presentations for Senior Leadership
Support campus recruiting team by representing firm at college events
Assist and coordinate with Talent Development group for annual review process
Work with EisnerAmper University to coordinate staff schedules with training opportunities
Proactively address employee issues including utilization, morale and performance
Assist in onboarding new employees to ensure a smooth transition into the firm
Organize “fun” activities and participate on committees in order to build comraderie and increase morale amongst the Staff

Resource Management Specialist Resume Examples & Samples

Add all new hires, terminations or billet moves in the applicable software program (RTS)
Process and send all new hire letters to both subcontractor and new hires/supervisors
Monitor all timesheets in T&E and correcting any time charged incorrectly
Work with Project Accountant to process and record timesheet corrections
Support Project Management Reviews (PMRs)
Support preparation of deliverables and work products
Provide administrative support as required and directed by program leadership
Support the Lead Staffing Analyst and Business Operations Manager in effective resource allocation
Support the Business Operations Manager in effective resource allocation
Responsible for weekly Entry on Duty (EOD) status calls and issue resolution with the government point of contact
Prepare and provide invoices per contract requirements, Monthly Financial Status reports, and Government Fiscal Year End Financial Status reports
Provide Acquisition Risk Questions with the quoteEXPERIENCE REQUIREMENTS
4 year degree in related discipline or related technical experience
Sharepoint intermediate level user required
Experience with Government technical documents
5+ years prior experience working in a fast-paced environment
Strong ability to multi-task and handling multiple projects at the same time
Computer savvy with Microsoft Office applications
Quick learner and ability to think fast
Knowledge about technology industry in general, more specifically, companies, competitors, currently events, etc. Ability to think outside the box and not afraid to make suggestions
Aggressive with strong desire to succeed, goal oriented