Service Support Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the service support manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

E Marquardt

Erling

Marquardt

87986 Eldridge Rest

San Francisco

+1 (555) 773 9877

87986 Eldridge Rest

San Francisco

Phone

p +1 (555) 773 9877

Experience Experience

Houston, TX

Service Support Manager

Houston, TX

Littel, Lynch and Klein

Houston, TX

Service Support Manager

Manage and track planned and reactive cleaning works as per contract specification
Nice work environment in Budapest, Infopark
Identify and negotiate continuous improvements with customers, staff and suppliers
May support CVN hazmat programs and management
Recognizing potentials for the optimization and further development of our own products, services and solutions
Manages and encourages participation in the client and Jones Lang LaSalle Employee Recognition Awards programs
Monitor equipment utilisation on all contracts ensuring depreciation levels don’t adversely affect the financial performance of the contract

Philadelphia, PA

Service & Support Manager

Philadelphia, PA

Davis LLC

Philadelphia, PA

Service & Support Manager

Planning, implementing and evaluating a training and development strategy for each individual to ensure they are developed to their full potential
Look for opportunities to leverage new service initiatives to raise the bar in the performance of our Vendor managed service centres – across the CEMEA region
Demonstration of strong knowledge of global economics and political conditions, current affairs and competitor activity and the implication of these will be necessary for benefit of our clients
Co-ordinate the escalation and complaints process across the customer service function utilising the FO data and compiling with the other CEMEA Service / Ops client escalations and complaints
Leading, developing and motivating a team of Service Team Leaders, Account Executives, Onboarding Business partners and Support Team Executive staff against the achievement of sales and service targets and standards
Participate as part of product launch team to provide service solutions for any new consumer products, including contract negotiations with third party vendors, customer-facing policies, and IT solutions
Developing and maintaining close contact with the central Service delivery teams as well as good contact networks and operational areas including Contact Centre, Payments, Credit and other areas of the bank to ensure all their and provide operational solutions for our clients

present

Philadelphia, PA

Regional Service Support Manager

Philadelphia, PA

Rohan, Lemke and Welch

present

Philadelphia, PA

Regional Service Support Manager

present

Assists dealer technicians in troubleshooting and repairing all ESG products
Maintain a database of dealership service technicians and document the level of training received
Reviews dealer compliance with ESG warranty policies, procedures and claim submission standards during routinely scheduled visits
Responsible for participating in regularly scheduled team calls with other internal Federal Signal Staff
Conducts training seminars at end customer locations to help users understand the safe and proper operation of Elgin and Vactor products
Customer Relationship Management
Provides sales support with technical review of application inquiries

Education Education

Bachelor’s Degree in Business Technology

University of California, Los Angeles

Bachelor’s Degree in Business Technology

Skills Skills

An excellent level of people management skills, and previous experience of developing and leading a team would be highly desirable
A good working knowledge of health & safety practices and the ability to implement these practices across all of our client contracts
The ability to create strong relationships with our client base, and manage the contracts effectively
Good interpersonal skills and the ability to communicate and motivate your team
6) Strong data analysis capability
Ability to work to set schedules and on own initiative
Strong written and verbal communication skills
4) Good at English writing/reading
Knowledge, understanding and implementation of health and safety policies
Strong organizational skills

Create a Resume in Minutes

15 Service Support Manager resume templates

Read our complete resume writing guides

Service Support Manager Resume Examples & Samples

Accountability for audibility of the documented process
Deploying the documented process, including education of process users during deployment
Presenting proposed improvements to the process to the Account Process Team and Competency Team, as appropriate
Updating and approving policies for their account
Reviewing and approving applicable proposed improvement to the process
Evaluating and approving requests for deviations from the agreed standards
Accountability for the integrity and validity of the documented process
Accountability for the audit ability of the documented process
Assisting in resolution of process exceptions that arise during normal day-to-day process activities as requested
Monitoring regular process measurements
Address and analyze negative trends that impact effectiveness or efficiency of the IPCR processes
Ensuring appropriate issue records are opened to address negative trends that are associated with specific operational areas or functions

Infrastructure Service Support Manager Resume Examples & Samples

College degree, or specialized training or equivalent work experience
Minimum 5 years of relevant work experience
Experience setting up test scenarios
Experience/understanding of business process reengineering and business modeling concepts, business systems development and analysis
Awareness of the business and IT strategy
Basic understanding of the company's business practices and familiarity with the company's products and services
Strong analytical skills and writing skills, to include solid experience in writing functional and technical specifications
Line of Business experience a plus

Service & Support Manager Resume Examples & Samples

Leading, developing and motivating a team of Service Team Leaders, Account Executives, Onboarding Business partners and Support Team Executive staff against the achievement of sales and service targets and standards
Planning, implementing and evaluating a training and development strategy for each individual to ensure they are developed to their full potential
Communication within the teams concerned including change initiatives, new systems, policy and process changes and influencing behaviours as appropriate
Working closely with the jurisdictions leadership team in all aspects of service delivery
Taking ownership for the delivery of consistent, high quality customer service
Ensuring efficient and effective flow of work through the Account Executives, Onboarding Business Partners and Support Team Executives
Proactively seeking to maximise productivity and continually acting upon opportunities for process improvements
Developing and maintaining close contact with the central Service delivery teams as well as good contact networks and operational areas including Contact Centre, Payments, Credit and other areas of the bank to ensure all their and provide operational solutions for our clients
Development and maintenance of appropriate systems and processes for the production and analysis of Management Information (MI) within the team to assist the Director in managing and monitoring performance of the team
Significant experience in delivering high quality client service management
Financial services experience and a thorough understanding and appreciation of the need to operate to high risk and regulatory standards
Knowledge of the market place and current issues is preferred
Detailed knowledge of products/services available to clients will be essential
Proven successful leadership experience in a front line managerial role
A first class academic track record
Excellent technical competencies such as; profit orientation and business awareness with a client focus, relationship-orientated in a culturally diverse international market and the ability to exert commercial negotiation and influencing skills
Demonstration of strong knowledge of global economics and political conditions, current affairs and competitor activity and the implication of these will be necessary for benefit of our clients
Depth of commercial understanding of the businesses they have supported in the past, coupled with an appetite to build a deep appreciation of the banking sector

Service Support Manager Resume Examples & Samples

Coordinating the Customer-related operational issues, with having the business impact and good sense of customer care as priority
Keeping contact between the Customer and service operations, understanding the Customer needs
Understanding the full technical scope of the systems operated for the Customer
Ability to bring the Customer point of view into technical issues Customer relationship (Single Point of Contact in operational issues for the Customer)
Ensuring stable operation and operational quality for the Customer with proactive control
Monitoring and reporting of contractual quality (OLA, SLA)
Customer-specific workflow control (if a Problem, Incident or Change affects more internal or external teams/partners, SSM coordinates the activities)
Daily review on Incidents (from Customer point of view)
Daily administrative tasks
Ability to technically coordinate and control
Customer-oriented attitude
Excellent communication skills on both business and technical level
Minimum 3 years general IT experience
Experience in coordination of small teams (on temporary basis)
Ability to document and track his/her work accurately
Stress-resistance
Fluency in Hungarian
IT knowledge in the field of Network (LAN/WAN etc.)
German language knowledge
General airline/aviation knowledge

Service Support Manager Resume Examples & Samples

1) Bachelor degree
2) More than 3 years team management experience
3) Effective communications skills, good planning and coordination ability
4) Good at English writing/reading
5) Good at MS Office appliations: Excel/Word/PPT/Visio
6) Strong data analysis capability
6) Able to work overtime if needed
3 years team management experience

Service Support Manager Resume Examples & Samples

Accountable for ensuring that all building systems and equipment are maintained in accordance with Joint Commission Environment of Care (EOC) and Life Safety standards and all other applicable State / Federal / Local regulatory requirements
Accountable for financial performance related to assigned cost center spend while ensuring adherence to established operating budgets and supervises accounting and/or office staff
CVN point of contact for CMMS
May support CVN hazmat programs and management
Ensures staff training in approved practices and procedures related to proper facility maintenance and landscape techniques
First point of escalation for all facility concerns and/or grievances by patients, physicians and staff
Creates annual Individual Performance Management Program (IPMP) templates in conjunction with Human Resources for all direct reports. Ensures that IPMP program is completed specific to Human Resources requirements
Manages and encourages participation in the client and Jones Lang LaSalle Employee Recognition Awards programs
Partners with JLL Strategic Sourcing and Contracts Managers to ensure all vendor contracts are properly implemented and executed consistent with the identified scope of work and requirements of the MSA
Creates a safe work environment for staff by ensuring adherence to all safety/infection control policies and procedures/practices to include but not limited to the wearing of appropriate protective clothing and gear and the proper handling of potentially contaminated equipment and tools
Attend and actively participate as needed and required in Hospital Sponsored committee meetings (Infection Control/Safety/Quality/Disaster-Emergency Preparedness)
Tracks, trends and recommends action plans with regard to KPI/SLA below standard performance (MSA Driven) for Plant Operations/Engineering Services
Maintains working knowledge and ensures compliance with the Master Services Agreement (MSA) and any other relevant amendments or appendices which guide Jones Lang LaSalle’s relationship with Adventist Health

Field Service Support Manager Resume Examples & Samples

Security+ CE
CCNA-Security
Must currently possess or obtain within six (6) months of hire all of the following
BICSI Technician certification
Certified in accordance with the procedures contained in the EPA Green Book entitled Managing Asbestos in Place-A Building Owner's Guide to Operations and Maintenance Programs for Asbestos-Containing Materials 2QT-2003, July 1990
Certified Protected Distribution Systems (PDS) inspector in accordance with Army standards and regulations within 90 calendar days of hiring date
Some Korean language proficiency preferred

Service Support Manager Resume Examples & Samples

Coordinating the Customer-related IT operational issues, with having the business impact and good sense of customer care as priority
Keeping contact between the Customer and IT service operations, understanding the Customer needs
Ensuring stable IT operation and operational quality for the Customer with proactive control

Service & Support Manager Resume Examples & Samples

Define the service model standards across CEE, CIS, Russia markets
Bring consistency to the service platform and manage expectations accordingly within each market (today, diverse and inconsistent historical perspectives on servicing exist in these markets.)
A key responsibility is to ensure that we deliver first class customer service reporting and bring visibility to the service engagement across all markets (including CEMEA.) Reporting exists today but management needs support to drive this forward and collate the appropriate information
Annual Customer Satisfaction Survey process – need to expand the survey to UAE and Africa
Focus on our Digital goals and work with the CAS, Contact Centre and Product to ensure that we achieve our 2018 100% online goal
Lead the EMEA Contact Centre service and capability (in conjunction with our Global leadership) – ensure performance levels are at least maintained – stretch targets need to be developed
Lead Priority for Improvement: Contact Centre Goal
Strengthen Segment 4 servicing model within Contact Centre – increase FCR response
Partner with the EMEA Vendor for the Contact Centre
Lead Technical Help Desk strategy and delivery to increase service utilisation
Support CAS Manager function – supporting on initiatives as necessary
Look for opportunities to leverage new service initiatives to raise the bar in the performance of our Vendor managed service centres – across the CEMEA region
Co-ordinate the escalation and complaints process across the customer service function utilising the FO data and compiling with the other CEMEA Service / Ops client escalations and complaints
As the Front Office vendor partner expands their global footprint with Citi contact centres, the EMEA team will need an increasing level of focus to ensure that service standards remain stable as a minimum, and that the global focus of the vendor does not result in a denigration of EMEA performance
Liaise with the global leads and teams on Contact Centre strategy and influence positive outcomes for EMEA
Support Head of Customer Services in a variety of tasks as necessary to drive key initiatives and ensure that the department functions at the highest level
There will be a variety of administrative tasks that come with this function that also need to be performed to support the Contact Centre teams and ensure that rigid compliance regime is maintained and service levels are not compromised
Customer Service orientation / experience is useful
Contact Centre experience (pref in some sort of team leader or management role)
Vendor management experience – not essential, but is an advantage
Must have a good working ability with Excel and Powerpoint
Experience at standing in or communicating on behalf of Senior Management
No specific academic qualification are necessary

Waterfront In-service Support Manager Resume Examples & Samples

Autonomous,
Technical education in electronics / computer technology
Broad technical background and affinity
System Engineering experience is a plus
Preferably previous training in defense systems in relevant domain[i]
Experience in field support or technical assistance
Basic commercial and negotiation skills
Excellent relationship skills and sense of diplomacy
Highly committed with a sense of Customer’s satisfaction
Minimum 5 years of relevant previous experience, preferably in defense environment
Good Arab and English language skills, spoken and written
Egyptian Nationality

Service Support Manager Resume Examples & Samples

In depth knowledge of the railway industry and of its trends with specific reference to train maintenance
Expert understanding of how sub-functions integrate the train maintenance value chain
Good commercial awareness; at least some experience with being involved in contract negotiation
Good people and customer management abilities
Good knowledge of MS Office package
At least some experience working with of Maximo (maintenance management system) would be advantageous
Good understanding of budgetary responsibilities
Open to travel across the UK upon short notice

IT Service Support Manager Resume Examples & Samples

Work with business and IT representatives to define, maintain and monitor business service levels for IT services
Own operational (daily) view of IT service outcomes, including queue volumes, backlogs, customer satisfaction, call handling statistics, escalations and complaints, with a primary focus on the GSD
Work with service owners and their teams to ensure agreed KPIs and service levels are managed and delivered consistently, with a focus on continuous improvement
Ensure GSD team are fully briefed and trained on all IT policies and processes, services and on all technical subjects they are expected to understand
Ensure GSD team have access to all relevant knowledge (including known errors, workarounds, triage questionnaires, troubleshooting guides and other technical documentation) through established Knowledge Management tools
Participate in problem management (problem identification, problem prioritisation, problem resolution) and continuous improvement activities across IT
Act as the key contact for escalations to and from GSD: from customers into GSD via IT, from resolver groups into GSD, and from GSD to resolver groups
Identify, propose and deliver ‘shift left’ opportunities where GSD can improve incident and service request handling for our customers
Work with GSD and IT teams to ensure service teams have the tools they need to manage service delivery
Preferred: ITIL qualifications, agile experience, LEAN experience
Strong written and spoken English language is essential
Experience of agile project management would be advantageous
Knowledge of wide range of retail technologies

Service Support Manager Resume Examples & Samples

Experience interacting with and presenting to senior customer management
Experience managing and developing a team of technical resources
Experience and success working in high pressure environments
Demonstrated knowledge of Teradata solutions through a combination of experience and Teradata certifications (client software, networking, host operating systems, and utilities)
Facilities and environmental planning
Configuration planning
Best practices implementation
Change Control management
System availability and Service reporting
Service opportunity identification
Parts management
Escalation management
Management of system upgrades
Customer Support Plan development
Updates as required to the Services databases
Management of onsite remedial and preventive maintenance
Manage Closed Loop Corrective Action (CLCA) process
8 years’ experience in computer technology or related fields within the last 10 years
High level understanding of Linux operating system and Teradata database
Familiarity with Teradata client software, networking, host operating systems and utilities is a plus
Proficient in the use of Microsoft Office products (Outlook, Excel, Powerpoint, Word)
Experience managing technical resources
BS/BA degree in Business Technology, Computer Science, or Management Information Systems, Business Administration, Math, Statistics or Engineering
Experience in Host software (MVS, VM etc)
Teradata database experience
Teradata certification
Knowledge of disk array architecture

Service Support Manager Resume Examples & Samples

Market evaluations and implementation of supply management in the telecommunications market according to product and client-specific requirements
Independent negotiation of measures to optimize the contractual framework and regulations with the providers and optimization of the provider portfolio according to the strategic requirements of the area
Ensure permanent quality within the respective area of responsibility, escalation if there is a threat of non-compliance
Evaluation of tenders for network-related topics in close collaboration with the relevant units
Independent development and coordination of client- and solution-specific cost structures
Observation of the international market and competition situation with regard to telecommunications service providers, technological developments and market requirements
Recognizing potentials for the optimization and further development of our own products, services and solutions
Support of operational units and Escalation Management as well as cooperation in internal and external audits
Takeover of project management and special tasks
Recognition of the client-specific requirement as well as participation in the preparation of corresponding descriptions and documentation within the framework of an offer
2+ years of work experience/or relevant knowledge in Network operation field
Strong knowledge of the IT operation processes
Service and customer oriented attitude
Willingness and ability to work in international teams to fulfill a defined task
Fluent business English knowledge (spoken and written)
ITIL V3 certificates
Previous work experience in a similar service management related role
Ability to create proposals taking in consideration company and profitability principles
German and Hungarian language knowledge

Service Support Manager Resume Examples & Samples

Good organisational and time management skills
Strong customer/ client focused attitude
Customer relationship and dispute management skills
People Management, development and leadership skills

Service Support Manager Resume Examples & Samples

Health and Safety Qualification - IOSH desirable
Must be IT literate to use Microsoft Outlook, Word, Excel and PowerPoint.A significant level of management previous experience ideally in a Facilities Management environment and experience of managing soft services both self-delivered and sub-contracted as well as experience of managing contracts to KPI’s and SLA’s
Financial acumen and commercial awareness
Strong and effective communication skills, analytical thinker with demonstrated problem solving skills
Good interpersonal skills and the ability to communicate and motivate your team
Ability to support the production of reports on service delivery performance

Service Support Manager Resume Examples & Samples

Act as focal point for process, communicate with clients, service providers, and management
Facilitate resolution of issues with items not complying with the process
Following defined escalation path when needed, as defined in the escalation policy

Service Support Manager Resume Examples & Samples

Previous experience of leading cleaning contract
Experience of managing and delivering a P&L
Implementation of H&S policies and procedures

Service Support Manager Resume Examples & Samples

The ability to create strong relationships with our client base, and manage the contracts effectively
An excellent level of people management skills, and previous experience of developing and leading a team would be highly desirable
A good working knowledge of health & safety practices and the ability to implement these practices across all of our client contracts

Service & Support Manager Resume Examples & Samples

Set and manage consumer service costs to agreed budget
Work on strategic service projects that support the Consumer Products Group financial and customer goals
Control and reduce costs in declining businesses while maintaining customer satisfaction
Manage all aspects of customer support, via direct reports and third party vendors, for global consumer products
Drive employee satisfaction results through effective leadership
Participate as part of product launch team to provide service solutions for any new consumer products, including contract negotiations with third party vendors, customer-facing policies, and IT solutions
Set customer-facing support policies with input and approval from business management
Provide commercialization support of any new products
Provide corrective action support and input to next version products or next product manufacturing runs to improve out of the box quality
Strong call center and repair vendor management knowledge
Strong business acumen including negotiation & financial analysis skills
Strong oral & verbal communication
Experience successfully leading individuals, teams, or projects either formally, via direct supervision of personnel, or informally as a leader across multiple groups is required
Must have an in depth understanding of the service business, including service delivery methods, customer requirements, contract terms and conditions, and services sales models
Must demonstrate excellent interpersonal, communications and business skills to work with employees, customers and channel partners, as well as leadership and management skills, including the ability to set direction, establish goals, communicate effectively, provide feedback, and manage sensitive employee relations issues
Must model the company values

Group Service Support Manager Resume Examples & Samples

Works with UK Services &Sales and Business Enablement and Contractual Services to grow Contractual Services Business which includes Maintenance
Responsible for any ISP Maintenance calculation and design
Accountable for driving up the productivity of the workforce in his area
Work with the business to support in any Managed service offer
Responsible to participate and qualify Maintenance BIDS in QRs
Effective Management of the area PnL
Accountable for the achievement of the support of all his teams
Builds and maintain a strong network within CC and has a good depth of understanding of our Service offerings
Works with Engineering Services to make sure that new Managed Service Bids are transparent for an upcoming implementation services
Experience of working effectively in a matrix management environment
Proven track record of leading teams in a service delivery environment or sales
Experience in customer campaign and presales cycle including design and calculation
Experience of managing PnLs
A good understanding of the field and/or onsite services business
Good Maintenance and IMAC service and Vendor service skills
Will be accountable for the delivery of best practice both within their local management team and improve efficiency of calculation and qualification
Identify and asses risks to ensure they are appropriately managed
Proven management track record with good coaching skills in a changing environment

Area Service Support Manager Resume Examples & Samples

Supervise area Service Champions and Inspection & Sprinkler/Suppression schedulers
Strong administrative background and./or financial background a plus
Strong interpersonal skills with the ability to effectively interact with management and team members
Ability to handle/balance multiple projects/tasks and respond to area management’s needs and challenges
Skilled in the use of the online systems, applications, and personal computers including word processing, spreadsheets, databases, and other software packages as required
Internally motivated and driven, self-disciplined, able to work in a team environment
Commitment to the highest ethical standards

Regional Service Support Manager Resume Examples & Samples

Works in conjunction with other field staff to visit end user customers and provide feedback to factories and dealers in an effort to improve the quality of service and improve overall customer satisfaction
Conducts quarterly update calls with dealers in assigned region to give updates on factory initiatives
Utilizes established policy assistance to help resolve customer problems with perceived premature product failure in order to help achieve positive customer relations
Conducts training seminars at end customer locations to help users understand the safe and proper operation of Elgin and Vactor products
Responsible for participating in regularly scheduled team calls with other internal Federal Signal Staff
Provides sales support with technical review of application inquiries
Dealer Administration Management
Inspects and assures that dealers’ technical information library is up to date and train dealers on where to find needed technical information during routinely scheduled visits
Train, develop and assist assigned dealers to become proficient in the use of all ESG’s service tools, systems, warranty claim submittal and on how to fill out required new machine start up documents during routinely schedule visits
Maintain a database of dealership service technicians and document the level of training received
Reviews dealer compliance with ESG warranty policies, procedures and claim submission standards during routinely scheduled visits
Assures dealers complete service campaigns and product safety campaigns in a timely fashion
Reviews and explains returned and rejected claims with dealer management
Provides regular reports to management identifying findings during visits, accomplishments and needed follow up
Documents service problems in the ESG CASE system as needed
Performs annual service evaluation at assigned dealer locations and develops corrective action plans with dealer management and ESG Dealer Development Team
Verifies dealer warranty retention system and inspects warranty parts on a routine visits or when instructed by ESG Management
Dealer Technical Management
Provides technical maintenance/repair training to dealership personal and end user customers as needed
Assists dealer technicians in troubleshooting and repairing all ESG products
Assists in the repair of/performs repairs to direct channel equipment if dealers, FS Solutions Service Centers or a Vactor Quick Repair Technician are not available
Supervises dealer technicians to effectively repair products and solve problems
Performs other duties, assignments and special projects as assigned
Strong interpersonal, organizational, presentation, and problem solving skills required
Self-motivated with a high level of mechanical aptitude
Experience in the following systems diagnosis, analysis and repair: Electrical, Pneumatic, Hydraulic and Hydrostatic electronic and structural repair
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of equipment. Including, but not limited to hydraulic, electronic, pneumatic, auxiliary engines, PTO, structural and mechanical systems
Extensive skill and experience using OEM scan tools (John Deere, Danfoss and Vanasco), with demonstrated ability to follow diagnostics and test procedures
Demonstrated performance in following areas