Support Engineering Manager Resume Samples

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J Koepp

Justus

Koepp

84831 Pete Highway

Houston

+1 (555) 464 5733

84831 Pete Highway

Houston

Phone

p +1 (555) 464 5733

Experience Experience

Detroit, MI

Support Engineering Manager

Detroit, MI

Little-Wuckert

Detroit, MI

Support Engineering Manager

Work with development and product to streamline and improve product, from real world feedback
Manage & execute designated Mine Warfare Support work packages through the provision of domain expertise
Attract, build, develop and lead a high performing, efficient Americas proactive customer success team executing FastTrack Onboarding and Adoption processes
Assist direct reports with career growth and personal development
To work closely with the SIT&S team leads (for consistency and management of activities/resources across the sites)
Manage a production support team including software developers and devops engineers to support the learning application software platform
Provide input to Key Performance Indicators for contract metrics in relation to engineering tasks undertaken

Los Angeles, CA

Product Support Engineering Manager

Los Angeles, CA

Russel-Rolfson

Los Angeles, CA

Product Support Engineering Manager

Manage workforce resources and provide guidance on workforce planning
Manage the people, resources and activities of instrument product support to ensure products and services are designed, manufactured and supported according to Agilent’s processes, policies and standards
Work with the overseas Sr. Director to ensure consistent management practices, goals, and objectives are met across the global PSE organization
Develop and analyze metrics to ensure optimal performance of team
Develop and maintain metrics associated with the performance of each of these groups
Work within iTAS and with Customer Support to develop new strategies and models for customer support
Partner with other areas of the organization – Product, Reporting, Operations, and others – to ensure successful resolution of issues and strong support for the PSE team

present

San Francisco, CA

Support Engineering Manager Windows Azure Technical Support Service Delivery

San Francisco, CA

Runolfsson, Huels and Sanford

present

San Francisco, CA

Support Engineering Manager Windows Azure Technical Support Service Delivery

present

Define the mission, strategies and set goals for the team to set the function for success
Design processes for consistency, flexibility and efficiency
Research the best practices, algorithms, technological development across the company and industry and bring them to the team
Build effective relationship with CSS leaders, Microsoft engineering and business leaders for effective projects for right business impact
Provide oversight on the projects & programs to ensure delivery quality
Manage budget and timelines
Be actively engaged in the customer loyalty initiatives driven by Azure IaaS PODs within your direct reports, and manage escalations in your domain

Education Education

Bachelor’s Degree in Engineering

University of Georgia

Bachelor’s Degree in Engineering

Skills Skills

Previous experience working in a defence environment will be highly desirable (however is not essential)
Strong & proven team management capability
Excellent communication, presentation, negotiating and decision making skills
Knowledge of maritime domain operations or products
Knowledge of electronic system integration and testing and familiarity with systems engineering methodologies
Previous experience managing small technical teams dedicated to delivering high quality engineering outcomes
Experience of working with customers
Tertiary qualifications in a relevant Engineering discipline (Electrical/Mechatronics/Mechanical)
Recognised, relevant Technical Qualification and can demonstrate experience of working in a military environment, in or with the RN for a significant number of years
Experience in planning & estimating engineering activities

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15 Support Engineering Manager resume templates

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Support Engineering Manager Resume Examples & Samples

Lead and manage a team of Support Engineers within Support Engineering
Develop and implement a comprehensive strategy for sustained business impact
Escalation Manager for NAV Escalation team & interact with NAV product group
Responsible for ensuring the team delivers the highest levels of customer satisfaction in each support interaction
Improving productivity, efficiency and effectiveness of the team and business
Hiring, developing, retaining talent
Proven locator and attractor of talent
Coach, mentor, develop team members to drive operational excellence and the overall team transformation at the same time
Work with other Support Engineering Managers and Readiness Manager on skill development to ensure engineers deliver on value proposition and drive new service offerings
Engage and drive stakeholder engagement on regional and global level
Customer Satisfaction (CPE) and operational KPIs
MSPOLL Results & Verbatim
Hiring and managing a high performing team
Progress against group readiness plans including Technical, Service Management, and Professional skills
Team utilization
Agile Resourcing
Managing to Budgeted cost per head

Product Support Engineering Manager Resume Examples & Samples

Define/prioritize goals, priorities and objectives based on the goals established by our new Customer Support organization. The primary goal of this organization is to improve Sikorsky’s customer support
Drive the PSE organization to obtain ACE Bronze level in 2016
Develop ties in between the three groups to provide improved levels of support through collaboration
Assure that staffing levels for each of these groups are satisfied. Assure that each of these three groups operate within their program established budgets while providing superior support
Work with the management of the new Customer Care Center to assure that this facility is adequately supported and staffed with technical resources
Develop and maintain metrics associated with the performance of each of these groups
Work within iTAS and with Customer Support to develop new strategies and models for customer support

Customer Support Engineering Manager Resume Examples & Samples

24/7 Field Technicians who provide high level technical support for the Sikorsky help desk
Engineering specialists in Airframe, Structures, Transmission, and Avionics to support the more technical requests
The In-Service Support Lead Engineers dedicated to specific needs of International Military customers
The Aftermarket Material Support, supporting a broad range of activity including imports, field repair development, and aircraft cost reduction
Lead team to provide timely and technically accurate responses to customer inquiries while protecting the safety of our products and our customers
Provide oversight of engineering services to the customer in accordance with contractual statement of work in accordance with the associated quality and technical performance requirements, within budget and schedule constraints
Provide technical support to the Commercial Aftermarket organization in the area of spares support
Support management of projects to reduce Sikorsky costs associated with customers on Total Assurance Program (TAP) contracts
The successful candidate will be a critical member of the PSE organization and will play a pivotal role in supporting the development of our technical support infrastructure for this new state of the art Customer Care Center facility and support system
The CSE Lead is also expected to assist in the coordinating, developing, reviewing and approvals of group metrics (including budget and schedule), support risk management planning, support identifying and implementing process improvements, and ITC requirements

Support Engineering Manager Resume Examples & Samples

Manage a production support team including software developers and devops engineers to support the learning application software platform
Provide world-class technical support services for customers
Recruit top talents and lead team/talent development, skill set improvement, and mentoring
Build and manage the Product Support Engineering team as we expand, and set its tone and culture
Build relationships with teams across the organization, including product management, software engineering, technical operations, infrastructure, and customer support
Triage and manage customer issues, working with team to solve them in a timely manner
Lead cross-functional efforts to solve production incidents, identify the root cause and drive accountability through influence
Assist direct reports with career growth and personal development
Coordinate across teams to address integration and dependency issues
Work with development and product to streamline and improve product, from real world feedback
Manage both product and pre-production environment for stability and regular maintenance
BS in Computer Science or related field, or equivalent experience
3+ years managing development teams of 6+ engineers, including remote developers
8+ years commercial software experience
Self motivated, team player, action-and-results oriented
Well organized, good communication and reporting skills
Ability to successfully work under tight deadlines
Willingness to dive into software environments and technical issues
Deeply technical with a track record of successful delivery as an individual contributor and leader
Passionate about software technologies and building strong engineering team
Proven success in building, motivating and motivating teams of star players
Experience troubleshooting and diagnosing issues in distributed systems
Hands-on experience implementing, troubleshooting, and supporting cloud based applications, web servers, application servers, databases and Linux/Unix systems
Proven ability to execute in a customer focused environment and advocate for customers across a cross-functional organization
Attention to detail and deep understanding of engineering best practices
Experience with Education industry is a plus

Mobile Operator Support Engineering Manager Resume Examples & Samples

Leading a team of highly talented support engineers as they work closely with our Mobile Operator partners to help them deploy both Internet.org as well as Facebook's special pricing offerings onto their mobile network. This includes remotely supporting the Mobile Operator's deployment and testing of VPN connections, Header Enrichment, Special Pricing configurations and SMSC Binds from our Singapore office
Provide ongoing reactive technical support to Mobile Operators through a scaled ticketing system while ensuring a high quality of service. This includes troubleshooting partners technical issues in real-time in cooperation with their engineering and 2nd level operations teams and working with Facebook's internal technical teams on resolving those issue
Help scale programs by writing documentation and other materials that can be used by Operators to help them integrate with Facebook infrastructure
Deliver data-driven, impactful results

Support Engineering Manager Windows Azure Technical Support Service Delivery Resume Examples & Samples

Building, organizing and managing the necessary FTE and vendor global teams required deliver Windows Azure Technical Support for Azure IaaS PODs
Attract, recruit and retain the right talent with the focus to create an industry-leading service delivery team, build diverse and inclusive teams, enable an environment in which people can do their best work, and identify/develop future successors and team members. Demonstrate subject matter expertise in management/leadership/innovation within Microsoft Cloud Strategy
Define the mission, strategies and set goals for the team to set the function for success
Design processes for consistency, flexibility and efficiency
Research the best practices, algorithms, technological development across the company and industry and bring them to the team
Build effective relationship with CSS leaders, Microsoft engineering and business leaders for effective projects for right business impact
Allocate requisite resources per priorities
Provide oversight on the projects & programs to ensure delivery quality
Manage budget and timelines
Be actively engaged in the customer loyalty initiatives driven by Azure IaaS PODs within your direct reports, and manage escalations in your domain
Define coverage and technical scope, establish priorities and roadmap for products covered, and evaluate and implement the service to cover select Local Languages
Coordinate and communicate with field teams (Sales, TAMs, and PFEs) to ensure the right consumer expectation setting
Define standard procedure for customer/operations interaction for critical incidents. Define OLAs with other support teams. Optimize collaboration & hand-offs with support depth teams
Deploy the appropriate tooling that support the process and enables the team to ensure SLA delivery and improve the customer experience
Work with Supportability PMs and PG to define on boarding process for new Azure products/feature that will be included in the scope of IaaS Technical Support PODs
Drive the readiness of new tools, process and people to ensure SLA delivery
Establish an escalation management path, and ensure it is followed appropriately
Proactive response to potential problems and opportunities
Strong business acumen and the ability to think and act strategically
Polish and presence to effectively interact with Microsoft executives and teams including the Azure Business Group, Product Group, and Customer Services & Support
Thought leadership regarding the technology and technical support including organizational structure, readiness, and supportability
Influence of escalation partners regarding cross-team workflow, process, and boundaries
Understanding and passion for Microsoft's and Competitor’s cloud services business
Exceptional leadership skills working in a complex, matrix organizational structure
Demonstrated influence in driving complex and broad cross-organization initiatives
Ability to drive resolution of issues across multiple stakeholders including Support organizations, Engineering and Operations
Ability to implement strategic decisions made by senior management
Great communication skills and executive presence
Logical and critical thinking
Coaching and mentoring
Strong collaboration and negotiation skills
Adept at getting things done, performing amidst ambiguity and complexity
Technical aptitude sufficient to understand the Azure Platform and architecture
Knowledge of at least one of the following domains
Direct experience in a leadership role in a global business, preferably with customer facing support or operations as part of the scope
Experience working in or with development/engineering teams
Technical Support experience including management experience of engineers in a customer and technical support environment

Integrated Logistics Support Engineering Manager Resume Examples & Samples

Planning, organizing coordinating, integration, execution and managing all logistics tasks
· Professional individual who is able to coordinate and interface effectively at all levels of the organization across a multi defense contractor and government workforce
Experience in providing technical direction to Integrated Product Team members (IPTs)
Experience analyzing and resolving logistics problems relating to operational considerations
Knowledgeable in the execution and implementation of Integrated Logistics Support (ILS) and design for sustainment concepts
Demonstrated skills, to include: Analyzing Engineering/Systems Management Data, Developing Logistics Plans and Procedures, and Developing Logistics Management Plans and Guidelines
Excellent written and verbal communications skills. Must possess sufficient professional competence to operate independently within a broad scope of authority and with minimal supervision
Ability to travel CONUS/OCONUS to provide support and execution
Strong team player with excellent interpersonal skills
Ability to generate Basis of Estimates (BOE)s; certified BOE writer
Experience in defense life-cycle (acquisition) logistics support, to include: logistics management principles, practices, and processes
Technical Subcontractor Manager (TSM) (or ability to obtain w/in reasonable time period)
Experience working with US Army Watercraft customer
Experience with conducting trade studies
Proficient in current versions of project planning/management tools and techniques, risk management and earned value management principles including EVMS
Certified BOE writer

Customer Support Engineering Manager Resume Examples & Samples

System/Software/Hardware design engineering
System integration and validation engineering
Product manufacturing engineering
CPM/DPM and PLM
Have excellent communication skills, both oral and written
Have strong technical writing skills
Have Basic comprehension of statistical principles
Be results oriented
Have the ability to work in a team environment
Bachelor’s Degree in Software Engineering, Electrical Engineering, Mechanical Engineering or Minimum eight (8) to ten (10) years’ experience in electronics or avionics industry
Must be an appropriate organizational fit for the Thales culture, that is, exhibit the values of Compliance, Respect, Innovation, Responsibility and Teamwork
Must have Managerial experience
Be capable of interpreting mechanical and electrical wiring diagrams
Be capable of understanding SW design and concepts and explaining how the SW utilizes the HW
Be proficient using a computer, Microsoft Office Suite and other office equipment
Have some knowledge of Linux, Shell scripting, Networking technologies (IP/MAC, Ethernet switching, VLANs)
Knowledge of MySQL, PHP, C, C++, Php would be a plus

Applecare Support Engineering Manager Resume Examples & Samples

Successful track record with managing a technical team
Experience in Software or Services support, Engineering, QA, or Product Feedback role
Knowledge of contact center operations and support processes
Passion for product quality and the customer experience
Excellent analytical skills and a keen attention to detail
Strong technical background that allows a rich understanding of technical issues to help coordinate a path to appropriate solutions
Ability to influence management/teams in order to drive change and improvements in product and process
Outstanding written, verbal, and presentation skills, with experience communicating to all levels of an organization

Support Engineering Manager Resume Examples & Samples

Attract, build, develop and lead a high performing, efficient Americas proactive customer success team executing FastTrack Onboarding and Adoption processes
Analyze, develop and build business strategy for FastTrack Onboarding and entire deployment cycle
Implement and execute FastTrack Onboarding strategy to deliver on key business metrics
Define, measure and report key business metrics for FastTrack Onboarding
Gather, analyze and communicate prioritized engineering investments to deliver on key business metrics
Develop, foster and maintain effective business relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics
Manage Americas Regional budget and continually drive increased effectiveness thus reducing costs
Minimum of 5 years experience of relevant industry technical management leadership, marketing or consulting, working directly with enterprise customers
Proven track record managing and leading large, complex organizations (i.e. 6 to 8 direct reports and 30-40 people or equivalent) Self-driven engaging leader with proven history of demonstrated and measurable business impacts thru influence and direct team leadership
Demonstrated ability to lead, attract, build and deliver business results thru a global IT engineering or professional services team
Cloud competency: Possess the knowledge and personal conviction to articulate why the cloud and Office 365, Intune, and Azure in particular are key to transformational industry change
Strong leadership, relationship building to create, reinforce, motivate and guide a regional organization
Ability to identify and scope business opportunities and guide supporting business case development
Data Driven: strong data analysis skills taking pride in making data-driven decisions while defining and building the necessary tools to gather, track and measure key business data points
Strong problem solving ability ranging from conceptualization to quantitative and modeling fluency
Microsoft Sales or Services organizational experience preferred
Influencing Others: the ability to move others across organizational boundaries to a desired business outcome when there is no clear “ownership” of an issue
Story Telling: demonstrated ability to create narratives that are targeted to partners and customers on an emotional level, delivering clear outcomes and a call to action
Collaboration: exceptional collaborator on complex multi-faceted business challenges across multiple groups with varying priorities
Strong communication skills to effectively drive recommendations and land priorities across senior executives, and across organizational boundaries
Advanced degree (MBA, Masters, PhD) in engineering, business, marketing, economics or related field is a plus
This role will require Americas regional travel and travel to Redmond WA
Knowledge of Enterprise Cloud customer and partner requirements,
Strong people management skills (have managed people up, have managed people issues effectively, able to set clear commitments, focused on accountability, able to assess relative performance, has managed remote employees effectively)

Product Support Engineering Manager K Resume Examples & Samples

In depth knowledge of product support/logistics disciplines
Lean knowledge and practice
Leadership skills in a Services Business: agility, flexibility, and responsiveness to customer needs

Support Engineering Manager Resume Examples & Samples

Manage the Support Engineering business unit and ensure the Mine Warfare Support team is shaped to meet the requirements of the business
Manage and support the forward load activities and attend Supply Reviews
Manage & execute designated Mine Warfare Support work packages through the provision of domain expertise
Ensure team members are adequately trained
Identify any risks and hazards and ensure they are reported appropriately
Provide engineering influence and knowledge during all phases of the engineering lifecycle
To deliver key milestones as required
Support the recruitment and delivery of emerging talent into the business
Ensure compliance with Thales processes and procedures
Support strategic goals of the people and business
Provide technical support and detailed costs to projects and bids
Manage the SIT&S facilities
To work closely with the SIT&S team leads (for consistency and management of activities/resources across the sites)
To monitor and report on progress
To ensure KPIs are met
Demonstrable working knowledge and experience of Customer Support contracts, preferably in the defence industry
Experience working in the Royal Navy (RN) or military environment is preferable
Knowledge of maritime domain operations or products
Strong & proven team management capability
Able to lead and motivate within a matrix structure, managing the requirements of multiple stakeholders
Excellent communication, presentation, negotiating and decision making skills
Experience in planning & estimating engineering activities
Experience of working with customers
Recognised, relevant Technical Qualification and can demonstrate experience of working in a military environment, in or with the RN for a significant number of years

Product Support Engineering Manager Resume Examples & Samples

Partner with other areas of the organization – Product, Reporting, Operations, and others – to ensure successful resolution of issues and strong support for the PSE team
Collaborate with our international support management counterparts to drive organizational initiatives, and to ensure a consistent global team approach
Manage workforce resources and provide guidance on workforce planning
Collaborate with both US and Overseas management to ensure strong support and unified support to the merchant-facing CS teams
Design team goals and ensure PSEs contribute to the overall objectives of the organization
Develop and analyze metrics to ensure optimal performance of team
Provide guidance as an escalation point for the team
Lead merchant meetings/calls as an escalation manager
Track and manage CyberSource service/product issues
Work with the overseas Sr. Director to ensure consistent management practices, goals, and objectives are met across the global PSE organization
B.A./B.S. degree from an accredited university is required
3+ years of payments industry experience is required
3+ years of customer support experience is required
1+ years of prior management experience in leading high performing teams is highly desired
8+ years of overall work experience
Strong understanding of technical concepts, programming languages (Java, C/C++, Perl, etc.), and markup languages (HTML, XML)
A self starter with strong organizational skills and a proven ability to lead a team

Product Support Engineering Manager Resume Examples & Samples

Manage the people, resources and activities of instrument product support to ensure products and services are designed, manufactured and supported according to Agilent’s processes, policies and standards
BS degree or equivalent in science or engineering plus two years of relevant leadership experience and/or equivalent combination of education and experience
Demonstrated skills in leadership and teamwork within an organization and across functions and/or sites
Experience working in a support engineering role or with analytical equipment, preferably mass spectrometers
Product Lifecycle

Technical Support Engineering Manager Resume Examples & Samples

Establishes department compliance with plant quality policy
Measures the productivity of the department by using volume and accuracy by individual and team
Provides technical assistance to all plant activities, and customer visits, which interface with LVA
Establishes strategic direction for C.O.E. and C.O.D. departments
Implements salary plan and performance appraisals for C.O.E.s and C.O.D. supervisor
Establishes and provides for C.O.E. and C.O.D. training needs
Provides technical and application assistance to field sales
Advises in the resolution of quality issues related to C.O.E/C.O.D
Provides technical interface to other divisions providing products and services to LVA
Provides backup support to all C.O.E. and C.O.D. activities
Establishes and documents policy and procedural issues for C.O.E. and C.O.D. activities
Directs Sales Department to obtain orders requiring shorter than normal lead times or unique/non-standard applications
Provides for LVA presence on industry societies
Promotes a positive employee relations environment and supports Asheville plant community involvement activities
Performs other duties/projects as assigned
Minimum of five (5) years’ experience in electrical industry
Minimum of one (1) year management experience in an engineering or manufacturing field
Bachelor’s degree in Electrical Engineering or Power Engineering
Minimum of three (3) years’ experience with low voltage assemblies
Accountable for following all orders to assure their timely completion
Accurate assessment of an order’s complexity and current engineering load vs. C.O.E. capability is important to assure timeliness and quality engineering output
Demonstrated strong knowledge of the fundamentals of electrical engineering
Demonstrated strong knowledge of Low Voltage Assembly products
Experience with power distribution products and their customization (LV and MV Switchgear, Panelboards and Switchboards, Motor Control Centers, etc.)
The development of new policies and procedures requires concise documentation, thorough investigation with any other department affected and possible technical analysis
Interface with field sales and customers frequently require the presentation of alternative applications to meet the intent of those requested

Support Engineering Manager Resume Examples & Samples

Providing insight into customer-facing issues within Amazon Video, including identifying patterns and root causes, scoping and delivering tools for troubleshooting, and expanding our knowledge base
Building a team of highly-capable, curious and inventive individuals to provide support of our incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines
Work along with quality and development engineers to understand what changes are being done to the software
Status reporting on health of the service during launches, creating necessary monitors and performing other checklists
Customer notification and workflow co-ordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set
Previous technical management experience
Highly technical - hands-on software engineering experience is a must
Extensive project leadership experience
Experience in planning and delivery of enterprise-level software development programs
Experience managing agile processes such as Scrum and Kanban
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
Detailed technical knowledge in IP-based engineering & systems
Proven ability to understand large systems, drilling down to code level

Support Engineering Manager Resume Examples & Samples

Ensure your team builds the deep technical expertise, agility and excellent communication and interpersonal skills needed to support our customers effectively
Conduct employee assessment discussions, provide coaching, share feedback regularly and partner with employees on career development
Manage all aspects of customer support delivery, including daily operations, scheduling, meetings and addressing customer feedback
Foster a strong partnership between the Office support teams and its stakeholders in other parts of the business
Partner with global peers to ensure consistency and follow-through for global processes and coordination of resources
Minimum of 3 years of experience leading and developing people (preferably technical support teams)
Strong customer service, communication, and interpersonal skills
Ability to manage high pressure situations
Bachelor's degree in engineering, management or business, or related field

Lcms Product Support Engineering Manager Resume Examples & Samples

Manage the people, resources and activities of the product support team to ensure products and services are designed, manufactured and supported according to Agilent’s processes, policies and standards
Develop and implement worldwide support strategies to meet customer expectations
Identify and resolve systemic class problems in timely manner through close collaboration with Service Channel Assist, R&D and OF, using the appropriate Customer Problem Resolution system
Work with other departments and divisions to improve ease of use, serviceability and design for service products and contribute to the definition of functional requirements and feature sets of our products
Act as a change agent in order to help to establish a responsive customer-centric culture. Provide guidance to the divisional management team to continuously improve the customer experience
BS degree or equivalent in science, engineering or other related field of study
7+ years of experience in product support and/or servicing of analytical instrumentation
Relevant management and/or leadership experience preferred
Customer Experience advocacy, analysis and reporting
Process improvement methodologies
Working with global partners

Support Engineering Manager Resume Examples & Samples

Develop, guide, and implement the strategy for building and growing the Support Engineering group and discipline
Hire of the quality support engineers
Develop staff and placement into other engineering roles across the firm
Develop support rotation programs within your organization to give a broad exposure to all
Ownership of change management, incident management, and problem management across all of Systems Engineering organization
Build onboarding methodologies for additional support responsibilities
BA or BS in Engineering or Computer Science
10 years of experience in Systems Engineering or Systems Support Engineering in dynamic, fast-paced environments
5 years of management and leadership experience

Developer Support Engineering Manager Resume Examples & Samples

Lead a team of support engineers in Singapore
Ensure standards of service and operational efficiency are constantly being improved
Become an expert in our products, our developers and their needs by providing effective technical consultation
Own insights from the team to help drive future changes
Actively own and drive the team’s professional development
The ideal candidate will have a very strong technical background and proven management experience in leading high caliber teams
Ideally has experience with mobile platforms
Has a proven track record in a customer facing role
Software engineering experience in one or more the following: PHP, JavaScript, React, MySQL, Android, Java, Unity
Strong skills in critical thinking and data analysis
Comfortable with writing and debugging code
Excellent written and spoken communication skills in English

F Systems & Controls Customer Support Engineering Manager Resume Examples & Samples

BS degree in engineering or related technical field
Five or more years of related experience
Five years’ experience in hardware investigations and failure analysis
Advanced technical knowledge of F100 engine systems and controls to include operation, troubleshooting, and performance
Familiarity with F100 jet engine hardware and maintenance
Demonstrated ability to provide effective leadership to a diverse group of people in high pressure and sensitive environments
Demonstrated interpersonal and teaming abilities together with good written and oral communication skills
Seven or more years of related experience
Understanding of USAF tech data structure and usage
Proficiency in MS office preferred

Support Engineering Manager Resume Examples & Samples

Supervision, coordination and development of all WA Engineering Support Team members
Development of engineering task statements and schedules to deliver engineering tasking in line with required schedule, cost and quality requirements
Provide input to Key Performance Indicators for contract metrics in relation to engineering tasks undertaken
Ensure that the WA Engineering Support team is developing and delivering design and documentation deliverables to standard, budget and schedule
Develop own knowledge of the SCYLLA Sonar suite and all other subsystems
Tertiary qualifications in a relevant Engineering discipline (Electrical/Mechatronics/Mechanical)
Previous experience managing small technical teams dedicated to delivering high quality engineering outcomes
Previous experience working in a defence environment will be highly desirable (however is not essential)